From Haiti.Noc at digicelgroup.com Mon Jun 1 01:22:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 07:22:45 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 8 8 3 12 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 2 0 18 ZTE 6 6 2 0 6 Huawei 7 7 7 0 7 Network 29 18 11 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 2 4 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/31/2020 21:10 523:53:35 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384713 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 5/31/2020 22:02 522:53:35 Power Generator failure (Battery Failure) Battery faillure ,Team will back on site with another battry , ETA 7:00AM INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 521:53:35 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 7:00AM INC384599 HAIDO428 LAFITEAU Centre Huawei 2G+3G+LTE A Talkpool 5/31/2020 20:05 520:53:35 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 7:00AM INC384670 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/31/2020 16:52 519:53:35 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC384649 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 15:20 518:53:35 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 517:53:35 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM ETR to be provide by them INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 516:53:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 515:53:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 514:53:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 513:53:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 512:53:35 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 511:53:35 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared mor details INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 510:53:35 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC384299 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/1/2020 1:12 509:53:35 Power Generator failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation. INC384731 HDO405 PAPETTE Ouest Ericsson 2G D Talkpool 5/31/2020 23:54 508:53:35 Power Generator failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation. INC384724 HDS226 AQUIN Sud Ericsson 3G+LTE A Talkpool 5/31/2020 23:16 507:53:35 Power Generator failure (Indeterminate) Access issue, team will reach site 6/1/2020 ETA to be provided. INC384712 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/31/2020 22:47 506:53:35 Power Generator failure (Indeterminate) Site is located in red zone, team will reach site at 6:30AM. INC384594 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 19:13 505:53:35 Power Generator failure (Indeterminate) Access issue, according to inspector watchman is unreachable. Team will reach site 6/1/2020, ETA to be provided. INC384664 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/31/2020 16:10 504:53:35 Power Generator failure (Indeterminate) Access issue, team will reach site 6/1/2020 ETA to be provided. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 503:53:35 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, site has been blocked by the population reported by TP team. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 502:53:35 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 501:53:35 RBS RBS Fault (Software Issue) License issue, concerned team has been informed.Next update will be share once available. INC384737 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 2:20 500:53:35 Power Generator failure (Indeterminate) Because of unsafe area team can't go at night. ETA 7:00 AM INC384814 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 22:01 499:53:35 Power Generator failure (Indeterminate) Site suspected down for fuel. Fuel will be added for confirmation. INC384708 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 21:26 498:53:35 Power Generator failure (Indeterminate) Site located in red zone area. ETA 7:30am INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 497:53:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 496:53:35 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 495:53:35 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 494:53:35 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 493:53:35 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 01:26:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 07:26:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1173:23:56 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 924:34:56 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 521:15:56 RBS RBS Fault (Indeterminate) sector T still down cause the GSM removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 510:17:56 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 162:40:56 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G D Talkpool 5/26/2020 12:30 134:55:56 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 126:55:56 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Digicel 5/27/2020 1:24 122:01:56 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 120:59:56 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 104:47:56 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 96:34:56 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 65:03:56 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 60:35:56 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 55:59:56 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 55:11:56 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 47:27:56 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 33:00:56 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 16:42:56 RBS RBS Fault (Feeder CableFailure) Talkpool is not managing his team to reach the site INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:43 14:42:56 RBS RBS Fault (DRU failure) DRU faulty , spare needed. ETR not yet available INC384584 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/31/2020 17:50 9:35:56 Power Generator failure (Indeterminate) Team will get back to the site 6/1/2020 ETA to be provided. INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 9:27:56 RBS RBS Fault (Indeterminate) Talkpool is not managing his team to reach the site INC384724 HDS226 AQUIN Sud Ericsson 2G A Talkpool 5/31/2020 23:16 4:09:56 Power Generator failure (Indeterminate) Access issue, team will reach site 6/1/2020 ETA to be provided. INC384732 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/31/2020 23:50 3:35:56 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 01:28:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 07:28:21 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM ? There is no site currently running on battery. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 02:10:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 08:10:08 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 8 8 3 12 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 2 0 17 ZTE 7 6 2 0 7 Huawei 7 7 7 1 7 Network 29 18 11 1 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 2 4 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 494:57:30 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 242:38:30 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 149:47:30 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 142:03:30 RBS RBS Fault (Software Issue) License issue, concerned team has been informed. Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 137:03:30 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 126:42:30 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 104:37:30 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared more details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 100:59:30 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 43:01:30 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 39:49:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 39:49:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 39:49:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 39:49:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 39:17:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 28:45:30 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, site has been blocked by the population reported by TP team. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 14:35:30 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM ETR to be provide by them INC384649 HDN185 MICHEL Nord-Ouest ZTE 2G D Talkpool 5/31/2020 15:20 12:47:30 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384664 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/31/2020 16:10 11:57:30 Power Generator failure (Indeterminate) Access issue, team will reach site 6/1/2020 ETA to be provided. INC384670 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/31/2020 16:52 11:15:30 Transmission Transmission (Indeterminate) Talkpool is not manage his Team to reach the site INC384594 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 19:13 8:54:30 Power Generator failure (Indeterminate) Access issue, according to inspector watchman is unreachable. Team will reach site 6/1/2020, ETA to be provided. INC384599 HAIDO428 LAFITEAU Centre Huawei 2G+3G+LTE A Talkpool 5/31/2020 20:05 8:02:30 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 7:00AM INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/31/2020 21:10 6:57:30 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384708 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 21:26 6:41:30 Power Generator failure (Indeterminate) Site located in red zone area. ETA 7:30am INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 6:13:30 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 7:00AM INC384814 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 22:01 6:06:30 Power Generator failure (Indeterminate) Site suspected down for fuel. Fuel will be added for confirmation. INC384713 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 5/31/2020 22:02 6:05:30 Power Generator failure (Battery Failure) Battery failure ,Team will back on site with another battery , ETA 7:00AM INC384712 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/31/2020 22:47 5:20:30 Power Generator failure (Indeterminate) Site is located in red zone, team will reach site at 6:30AM. INC384724 HDS226 AQUIN Sud Ericsson 3G+LTE A Talkpool 5/31/2020 23:16 4:51:30 Power Generator failure (Indeterminate) Access issue, team will reach site 6/1/2020 ETA to be provided. INC384731 HDO405 PAPETTE Ouest Ericsson 2G D Talkpool 5/31/2020 23:54 4:13:30 Power Generator failure (Indeterminate) Team is aware, ETA 3:00AM expired, team cannot provide update. INC384299 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/1/2020 1:12 2:55:30 Power Generator failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation. INC384737 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 2:20 1:47:30 Power Generator failure (Indeterminate) Because of unsafe area team can't go at night. ETA 7:00 AM Problem between the owner and the neighborhood too much noise from the Genset after the relocation Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 04:17:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 10:17:26 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the partially down report in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1176:14:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 927:25:04 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 524:06:04 RBS RBS Fault (Indeterminate) sector T still down cause the GSM removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 513:08:04 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 165:31:04 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G D Talkpool 5/26/2020 12:30 137:46:04 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 129:46:04 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 124:52:04 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 123:50:04 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 107:38:04 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 99:25:04 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 67:54:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 63:26:04 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 58:50:04 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 58:02:04 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 50:18:04 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 35:51:04 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 19:33:04 RBS RBS Fault (Indeterminate) Team dispatched , ETA 9:00AM INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:43 17:33:04 RBS RBS Fault (DRU failure) DRU faulty , spare needed. ETR not yet available INC384584 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/31/2020 17:50 12:26:04 Power Generator failure (Indeterminate) Team will get back to the site 6/1/2020 ETA to be provided. INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 12:18:04 RBS RBS Fault (Indeterminate) Team dispatched , ETA 8:30AM INC384724 HDS226 AQUIN Sud Ericsson 2G A Talkpool 5/31/2020 23:16 7:00:04 Power Generator failure (Indeterminate) Access issue, team will reach site 6/1/2020 ETA to be provided. INC384732 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/31/2020 23:50 6:26:04 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 04:20:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 10:20:41 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM ? There is no site currently running on battery. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 04:59:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 10:59:03 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 1st, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 1st, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 497:43:56 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 245:24:56 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 152:33:56 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 144:49:56 RBS RBS Fault (Software Issue) License issue, concerned team has been informed. Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 139:49:56 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 129:28:56 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 107:23:56 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared more details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 103:45:56 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 45:47:56 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 42:35:56 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 42:35:56 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 42:35:56 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 42:35:56 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 42:03:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 31:31:56 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, site has been blocked by the population reported by TP team. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 17:21:56 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM ETR to be provide by them INC384649 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 15:20 15:33:56 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384664 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/31/2020 16:10 14:43:56 Power Generator failure (Indeterminate) Access issue, team will reach site 6/1/2020 ETA to be provided. INC384670 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/31/2020 16:52 14:01:56 Transmission Transmission (Indeterminate) Team will reach the site , ETA 8:30AM INC384594 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 19:13 11:40:56 Power Generator failure (Indeterminate) Team is on the way to back to the site, ETA 7:10AM. INC384599 HAIDO428 LAFITEAU Centre Huawei 2G+3G+LTE A Talkpool 5/31/2020 20:05 10:48:56 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 7:00AM INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/31/2020 21:10 9:43:56 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384708 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 21:26 9:27:56 Power Generator failure (Indeterminate) Site located in red zone area. ETA 7:30am INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 8:59:56 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 7:00AM INC384814 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_ Fuel 5/31/2020 22:01 8:52:56 Fuel Generator failure (Fuel issue) Fuel team is informed 6/1/2020 5:30 AM. ETR to be provided by them INC384713 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 5/31/2020 22:02 8:51:56 Power Generator failure (Battery Failure) Battery failure ,Team will back on site with another battery , ETA 7:00AM INC384712 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/31/2020 22:47 8:06:56 Power Generator failure (Indeterminate) Site is located in red zone, team will reach site at 6:30AM expired, more update is expected from team. INC384724 HDS226 AQUIN Sud Ericsson 3G+LTE A Talkpool 5/31/2020 23:16 7:37:56 Power Generator failure (Indeterminate) Team is waiting for access. INC384737 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 2:20 4:33:56 Power Generator failure (Indeterminate) Because of unsafe area team can't go at night. ETA 7:00 AM INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 3:58 2:55:56 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384731 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/1/2020 4:14 2:39:56 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing with team. ETA to be provided. INC384745 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G B Talkpool 6/1/2020 4:25 2:28:56 Power Generator failure (Indeterminate) Private property, team will reach site at 7:15AM. INC384749 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 5:03 1:50:56 Power Generator failure (Indeterminate) Team is informed. ETA 7:10 AM INC384750 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 5:12 1:41:56 Power Generator failure (Indeterminate) Team is informed. ETA 7:30 AM INC384750 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/1/2020 5:12 1:41:56 Dependent Affected by the power issue at the main site Affected by HDO511 INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/1/2020 5:22 1:31:56 Power Generator failure (Indeterminate) Team has been informed, ETA 8:50AM. INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 0:53:56 Transmission Transmission (Indeterminate) TX team has been informed, ETA not yet provided. INC384600 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/1/2020 6:02 0:51:56 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384600 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/1/2020 6:02 0:51:56 Dependent Affected by the power issue at the main site Attached to HDC318 INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/1/2020 6:02 0:51:56 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384678 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:02 0:51:56 Power Power Failure (Solar System failure) Solar system failure, Site is expected to be up with the sunrise INC384858 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/1/2020 6:06 0:47:56 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 0:47:56 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 0:35:56 Power Generator failure (Indeterminate) Team has been informed, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1176:14:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 927:25:04 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374063 HDO399 MOLIERE Nippes Ericsson 2G D Talkpool 5/10/2020 10:10 524:06:04 RBS RBS Fault (Indeterminate) sector T still down cause the GSM removed from the pole need to reinstall INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 513:08:04 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 165:31:04 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC380182 HDC370 COLLADERE Artibonite Ericsson 2G D Talkpool 5/26/2020 12:30 137:46:04 RBS RBS Fault (RRU failure) RRUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC381955 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 5/26/2020 20:30 129:46:04 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 124:52:04 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 123:50:04 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 107:38:04 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 99:25:04 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 67:54:04 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 63:26:04 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 58:50:04 RBS RBS Fault (DUG Failure) DUG faulty , Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 58:02:04 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 50:18:04 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part collected and already on the way to the region. ETA: not yet available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 35:51:04 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 19:33:04 RBS RBS Fault (Indeterminate) Team dispatched , ETA 9:00AM INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:43 17:33:04 RBS RBS Fault (DRU failure) DRU faulty , spare needed. ETR not yet available INC384584 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 5/31/2020 17:50 12:26:04 Power Generator failure (Indeterminate) Team will get back to the site 6/1/2020 ETA to be provided. INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 12:18:04 RBS RBS Fault (Indeterminate) Team dispatched , ETA 8:30AM INC384724 HDS226 AQUIN Sud Ericsson 2G A Talkpool 5/31/2020 23:16 7:00:04 Power Generator failure (Indeterminate) Access issue, team will reach site 6/1/2020 ETA to be provided. INC384732 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/31/2020 23:50 6:26:04 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. Next Operation was for May 27th Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC384671 HDO097 FORT_NATIONAL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/31/2020 16:37 5/31/2020 20:26 3:49:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) ZTE breaker Tripped due to loose contact OK Reset ZTE breaker and genset restarted INC384696 HDO104 DELMAS_24 Port-au-Prince Ericsson 2G+3G+LTE A Digicel 5/30/2020 12:50 5/31/2020 21:03 32:13:00 4:00:00 Not Compliant Power Generator failure (High temperature) (High temperature) Need to be justified 1 gal. of water added INC384801 HDO273 DELMAS_40B Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/31/2020 21:14 5/31/2020 23:43 2:29:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop pressed OK Emergency stop button reset INC384714 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 5/31/2020 22:19 5/31/2020 23:39 1:20:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) CSU breaker tripped. OK CSU breaker has been reset. INC383938 HDO413 FONDS DOUX Ouest Ericsson 2G D Digicel 5/29/2020 23:26 5/31/2020 22:07 46:41:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending. INC383938 HDO418 MAROSE Ouest Ericsson 2G D Digicel 5/29/2020 23:26 5/31/2020 22:07 46:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO413 Cascaded Back on air with the main site INC384299 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/1/2020 1:12 6/1/2020 6:06 4:54:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending. INC384731 HDO405 PAPETTE Ouest Ericsson 2G D Talkpool 5/31/2020 23:54 6/1/2020 6:25 6:31:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending. INC384570 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 5/31/2020 18:50 2:24:00 4:00:00 Compliant Power Power Failure (Indeterminate) power out on RBS OK Back up started and RBS boosted INC384570 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 5/31/2020 18:50 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Back in the air with the main site INC384570 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 5/31/2020 18:50 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Back in the air with the main site INC384570 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 5/31/2020 18:50 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Back in the air with the main site INC384570 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 5/31/2020 18:50 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Back in the air with the main site INC384570 HDC121 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 5/31/2020 18:50 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Back in the air with the main site INC384570 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 5/31/2020 18:50 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Back in the air with the main site INC384570 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 5/31/2020 18:50 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Back in the air with the main site INC384570 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 5/31/2020 16:26 5/31/2020 18:50 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC153 Cascaded Back in the air with the main site INC384666 HDC274 ESTERE Artibonite Ericsson 2G C Talkpool 5/31/2020 16:30 5/31/2020 20:20 3:50:00 4:00:00 Compliant Power Generator failure (High temperature) High temp ok 1gallon water added INC384666 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 5/31/2020 16:30 5/31/2020 20:20 3:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC274 Cascaded Back in the air with the main site INC384652 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 5/31/2020 15:17 5/31/2020 20:15 4:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Commercial power failed ok commercial power restored INC384680 HAIDN009 CHARRIER Nord-Ouest ZTE 2G+3G+LTE A Talkpool 5/31/2020 19:07 5/31/2020 21:47 2:40:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to fan belt faulty ok Fan belt has been replaced, radiator cleaned and restart INC384675 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 5/31/2020 17:54 5/31/2020 21:48 3:54:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate ok 1gallon of water and 1/2gallon of oil added INC384675 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 5/31/2020 17:54 5/31/2020 21:48 3:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC224 Cascaded Back in the air with the main site INC384689 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 5/31/2020 19:21 5/31/2020 22:22 3:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Weby.Julnot at digicelgroup.com Mon Jun 1 06:26:52 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Mon, 1 Jun 2020 12:26:52 +0000 Subject: [Rantt] Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) In-Reply-To: References: Message-ID: Hello Jithin, Please provide us an email in order to know next step to do. Weby JULNOT, Best Regards From: Weby Julnot Sent: Friday, May 29, 2020 12:30 PM To: Jithin J Singh ; Haiti Noc ; Hai_Tech_Transmission ; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante ; rantt at tpmanagementsa.com; Jean Acciari Cc: Luigi Roy ; Pierre Sneide Alexandre ; Steve Pedre ; Jean Marc Charles ; HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly ; tp ran Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Jithin, Please provide us a report about the cabinet in HDO010. @Acciari, Based on the result we will have from Jithin we will plan to correct it or change it. Weby JULNOT, Best Regards From: Jithin J Singh > Sent: Thursday, May 28, 2020 12:58 PM To: Haiti Noc >; Weby Julnot >; Hai_Tech_Transmission >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; tp ran > Subject: [EXTERNAL] RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hi All, Please take note that Junior Mathurin/TP (+509 3412 8888) will collect the Router form Turgeau. ETA 1:20 PM. BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:54 PM To: Weby Julnot >; Haiti Noc >; Hai_Tech_Transmission >; Jithin J Singh >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby, Thank you for your reply and your fast work. @Jithin/David, Please send a team urgently at Turgeau office to pick up the spare for replacement ASAP. Regards, NOC Team From: Weby Julnot > Sent: Thursday, May 28, 2020 12:47 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Dadidson, We are configuring a new rsp, please have team to pick it up in 30 mns. Weby JULNOT, Best Regards From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:33 PM To: Weby Julnot >; Hai_Tech_Transmission > Cc: Luigi Roy >; Haiti Noc >; Pierre Sneide Alexandre >; Steve Pedre > Subject: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby/TX Team, As spoken since long time we would like to have an update about the router issue that we have on HDO010 affected both customers connected on the POP. Customers get impatient, so what can we expect in the shortest time? Awaiting your kind reply. Regards, NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 06:33:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 12:33:31 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 7 3 16 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 2 0 21 ZTE 5 4 0 0 5 Huawei 8 8 8 2 8 Network 32 16 10 2 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 2 5 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 498:50:54 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 246:31:07 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 154:03:20 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 146:10:28 RBS RBS Fault (Software Issue) License issue, concerned team has been informed. Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 140:56:32 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 130:35:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 108:53:26 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared mor details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 105:05:56 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 47:17:42 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 44:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 44:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 44:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 44:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 43:10:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 32:52:44 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, site has been blocked by the population reported by TP team. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 18:51:42 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM ETR to be provide by them INC384649 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 15:20 17:03:42 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384594 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 19:13 13:01:12 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/31/2020 21:10 11:13:42 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 10:29:42 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 8:30AM INC384814 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_ Fuel 5/31/2020 22:01 9:59:15 Fuel Generator failure (Fuel issue) Fuel team is informed 6/1/2020 5:30 AM. ETR to be provided by them INC384712 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/31/2020 22:47 9:27:15 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC384737 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 2:20 5:40:18 Power Generator failure (Indeterminate) Because of unsafe area team can't go at night. New ETA 8:30 AM INC384731 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/1/2020 4:14 4:00:15 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing with team. ETA to be provided. INC384745 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G B Talkpool 6/1/2020 4:25 3:49:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 09:05h INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/1/2020 5:22 2:52:15 Power Generator failure (Indeterminate) Team has been informed. ETA 08:50h INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/1/2020 6:02 2:21:42 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384858 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/1/2020 6:06 2:17:42 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 2:17:42 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 2:14:15 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 10:40h INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 1:56:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 08:30h INC384875 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:54 1:20:22 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:45h INC384883 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 0:11:08 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC384883 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 7:49 0:11:08 Dependent Affected by the power issue at the main site Affected by HDO554 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Eddy.Jean-Baptiste at digicelgroup.com Mon Jun 1 06:44:26 2020 From: Eddy.Jean-Baptiste at digicelgroup.com (Eddy Jean-Baptiste) Date: Mon, 1 Jun 2020 12:44:26 +0000 Subject: [Rantt] TenGig Micro wave link OBLEON-HILAIRE down In-Reply-To: References: Message-ID: Hi Jithin , Please as spoken make follow -up to have the faulty board at Turgeau Office. We need to Open RMA From: Jithin J Singh Sent: Monday, May 4, 2020 5:14 AM To: Jean P. Francois ; Haiti Noc ; Gerry Bolante ; Bernard Yacoub ; astrid.argana at tpmanagementsa.com; Nikhil Govind ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran ; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Francois Boyer ; Jean A. Chery ; Hai_Tech_O&M ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Hai_Tech_TX ; Hai_Tech_Transmission Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hi JP/NOC, Please see the information of faulty unit at SDH011 that need to be replaced: Equipment: LIC-X-E10 Product Code: 24-L010-0/BOF Serial Number: J389B10552. Hi Boyer/Chery, Please have your approval to collect the unit from Digicel WH. BR/ Jithin Singh. From: Jean P. Francois > Sent: Monday, May 4, 2020 4:01 AM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, We have a card failure at SDH011 (LIC-X-E10); it needs to be replaced. BR Jean P. Francois From: Jithin J Singh > Sent: Monday, May 4, 2020 1:25 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; tp ran >; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: [EXTERNAL] RE: TenGig Micro wave link OBLEON-HILAIRE down Hello NOC, Teams are mobilized for checking the issues at SDH011 and SDH009 as requested. Please arrange access for both sites. The following teams are assigned: * SDH011 - Roldan Consul (+509 3701 0727). ETA is 2:15 AM. * SDH009 - Jean Kelly (+509 3791 5685). ETA 3:00 AM. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, May 4, 2020 1:02 AM To: Haiti Noc >; Gerry Bolante >; Bernard Yacoub >; astrid.argana at tpmanagementsa.com; Nikhil Govind >; Jithin J Singh >; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. > Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Francois Boyer >; Jean A. Chery >; Hai_Tech_O&M >; Hai_Tech_RFPO >; Jean Yvelt Marseille >; Hai_Tech_TX >; Hai_Tech_Transmission > Subject: TenGig Micro wave link OBLEON-HILAIRE down All' Be informed that TenGig Micro wave link HILAIRE-OBBLEON is down . Contractor has been dispatched to check at SDH011 and SDH009 to check the issue. [cid:image001.png at 01D637EF.0F4E00D0] We will keep you posted Regards, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 37827 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 11451 bytes Desc: image002.jpg URL: From Mike.Brillant at digicelgroup.com Mon Jun 1 06:44:30 2020 From: Mike.Brillant at digicelgroup.com (Mike Brillant) Date: Mon, 1 Jun 2020 12:44:30 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: , Message-ID: Greetings Noc, HDN312 needs to be rectified by TP before fuel delivery as site has been on manual for past couple of months and not rectified yet Please take in count email sent for this purpose yesterday Regards, Kevin +50937007232 From: Haiti Noc Sent: Monday, June 1, 2020 8:33 AM To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; journal.ht at talkpool.com; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 7 3 16 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 2 0 21 ZTE 5 4 0 0 5 Huawei 8 8 8 2 8 Network 32 16 10 2 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 2 5 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 498:50:54 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 246:31:07 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 154:03:20 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 146:10:28 RBS RBS Fault (Software Issue) License issue, concerned team has been informed. Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 140:56:32 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 130:35:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 108:53:26 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared mor details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 105:05:56 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 47:17:42 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 44:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 44:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 44:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 44:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 43:10:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A Talkpool 5/30/2020 23:22 32:52:44 Power Generator failure (Indeterminate) The team cannot reach to the site due access issue, site has been blocked by the population reported by TP team. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 18:51:42 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM ETR to be provide by them INC384649 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 15:20 17:03:42 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384594 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 19:13 13:01:12 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/31/2020 21:10 11:13:42 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 10:29:42 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 8:30AM INC384814 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_ Fuel 5/31/2020 22:01 9:59:15 Fuel Generator failure (Fuel issue) Fuel team is informed 6/1/2020 5:30 AM. ETR to be provided by them INC384712 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/31/2020 22:47 9:27:15 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC384737 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 2:20 5:40:18 Power Generator failure (Indeterminate) Because of unsafe area team can't go at night. New ETA 8:30 AM INC384731 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/1/2020 4:14 4:00:15 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing with team. ETA to be provided. INC384745 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G B Talkpool 6/1/2020 4:25 3:49:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 09:05h INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/1/2020 5:22 2:52:15 Power Generator failure (Indeterminate) Team has been informed. ETA 08:50h INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/1/2020 6:02 2:21:42 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384858 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/1/2020 6:06 2:17:42 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 2:17:42 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 2:14:15 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 10:40h INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 1:56:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 08:30h INC384875 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:54 1:20:22 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:45h INC384883 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 0:11:08 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC384883 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 7:49 0:11:08 Dependent Affected by the power issue at the main site Affected by HDO554 * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 07:47:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 13:47:58 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 6 3 16 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 3 2 0 20 ZTE 4 4 0 0 4 Huawei 7 7 7 0 7 Network 29 14 9 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 3 0 2 4 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC374743 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 499:45:45 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 247:25:58 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 154:56:56 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 147:14:00 RBS RBS Fault (Software Issue) License issue, concerned team has been informed.Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 141:51:23 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 131:30:23 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 109:47:02 Power Power Failure (Dynamo issue) DC alternator rewinding to be done , team is checking possibilities and will shared mor details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 106:09:28 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 48:11:18 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 44:59:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 44:59:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 44:59:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 44:59:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 44:05:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 19:45:18 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM ETR to be provide by them INC384649 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 15:20 17:57:18 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384594 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 19:13 14:04:44 Power Generator failure (Indeterminate) Team is on site INC384599 HAIDO428 LAFITEAU Centre Huawei 2G+3G+LTE A Talkpool 5/31/2020 20:05 13:12:18 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. They will reach the site 1/06/2020, ETA 7:00AM INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/31/2020 21:10 12:07:18 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 11:23:18 Power Generator failure (Indeterminate) Team refuse to go on site at night, they claim that area is unsafe. ETA expired several times, Any update provided by team. INC384814 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_ Fuel 5/31/2020 22:01 10:54:06 Fuel Generator failure (Fuel issue) Fuel team is informed 6/1/2020 5:30 AM. ETR to be provided by them INC384712 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/31/2020 22:47 10:30:47 Power Generator failure (Indeterminate) Team is on way, new ETA: 10:40h INC384731 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/1/2020 4:14 5:03:47 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing with team. ETA to be provided. INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/1/2020 5:22 3:55:47 Power Generator failure (Indeterminate) Team is on site INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 3:17:47 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 10:40h INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/1/2020 6:02 3:15:18 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384858 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/1/2020 6:06 3:11:18 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 3:11:18 Power Power Failure (Solar System failure) Solar system failed, site will be up with the sunrise INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 2:59:47 Power Generator failure (Indeterminate) Team is on site INC384875 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:54 2:23:54 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:45h INC384883 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 1:05:59 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 09:40:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 15:40:12 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 7 8 3 13 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 2 0 19 ZTE 3 3 0 0 3 Huawei 9 9 9 2 9 Network 29 15 11 2 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 2 6 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 501:46:04 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 249:26:17 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 157:08:27 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 148:59:22 RBS RBS Fault (Software Issue) License issue, concerned team has been informed.Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 143:51:42 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 133:30:42 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 111:58:33 Power Power Failure (Dynamo issue) DC alternator rewinding to be done in local work shop, team is checking possibilities and will shared mor details INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 107:54:50 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 5/30/2020 9:06 50:22:49 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 47:10:49 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 47:10:49 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 47:10:49 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 47:10:49 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 46:06:04 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 21:56:49 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM ETR to be provide by them INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 13:34:49 Power Generator failure (Indeterminate) Team is on site for CM. INC384814 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_ Fuel 5/31/2020 22:01 12:54:25 Fuel Generator failure (Fuel issue) Fuel team is informed 6/1/2020 5:30 AM. ETR to be provided by them INC384712 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/31/2020 22:47 12:16:09 Power Generator failure (Indeterminate) Talkpool cannot provide an update for this case so far INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/1/2020 5:22 5:41:09 Power Generator failure (Indeterminate) Fuel issue, reported by Talkpool. Photos awaiting for confirmation INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 5:22:49 Power Power Failure (Solar System failure) Solar system failed, team was informed to send a team. INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 5:03:09 RBS RBS Fault (DUS failure) Faulty DUS4102 need to be replaced. ETR to be provided INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 4:45:09 Power Generator failure (Indeterminate) Fuel issue, reported by Talkpool. Photos awaiting for confirmation INC384875 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:54 4:09:16 Power Power Failure (Indeterminate) Team is on site INC384883 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 3:06:18 Power Generator failure (Indeterminate) Team is still working on site INC384883 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 7:49 3:06:18 Dependent Affected by the power issue at the main site Affected by HDO554 INC384921 HDC307 HAUT_CAY_A_HONDE Nord Ericsson 2G A Talkpool 6/1/2020 10:03 1:25:49 Power Power Failure (Solar System failure) Team is informed ETA:12H15PM INC384907 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 9:33 1:23:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 AM INC384923 HDC240 COBANAL Nord Ericsson 2G D Talkpool 6/1/2020 10:13 1:15:49 Power Power Failure (Solar System failure) Team is informed ETA:11H30PM INC384923 HDC245 PANDIASSOU_TERRE_CASSEE Nord Ericsson 2G C Talkpool 6/1/2020 10:13 1:15:49 Dependent Affected by the power issue at the main site Affected by HDC240 INC385004 HDO362 FAUCHE Ouest Ericsson 2G D Talkpool 6/1/2020 10:38 0:25:06 Power Power Failure (Indeterminate) Team has been dispatched. ETA to be provided INC384900 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/1/2020 10:40 0:15:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:30 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 10:33:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 16:33:02 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC384932 HAIDO218 MARIANI_1 Port-au-Prince ZTE A Talkpool 6/1/2020 11:08 0:50:26 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:15 PM INC385019 HDO662 AVE_POUPELARD Port-au-Prince Huawei B Talkpool 6/1/2020 11:43 0:15:29 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 10:36:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 16:36:14 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1182:13:57 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 933:24:57 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 519:07:54 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 171:25:21 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 130:46:21 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 129:44:21 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 113:32:21 RBS RBS Fault (RUS failure) Team is waiting for access INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 105:24:09 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 73:53:37 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 69:20:21 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 64:44:21 RBS RBS Fault (DUG Failure) DUG faulty , Spare part need to be replaced. ETA: not yet available. INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 64:01:37 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 56:12:21 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part need to be replaced. ETA: not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 41:45:21 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 25:27:21 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 18:12:21 RBS RBS Fault (Indeterminate) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384732 HDS300 VALLEE_DE_JACMEL Sud-Est Ericsson 2G A Talkpool 5/31/2020 23:50 12:25:28 RBS RBS Fault (Indeterminate) Team is on site INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/1/2020 9:15 2:54:36 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384785 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/1/2020 9:55 2:20:28 RBS RBS Fault (Indeterminate) Team is on site INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 2:00:09 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384923 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/1/2020 10:18 1:51:36 Power Affected by the power issue at the main site Affected by HDC240 INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 11:00 1:10:21 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/1/2020 11:12 0:58:21 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 12:14:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 18:14:30 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 5 7 2 14 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 2 0 18 ZTE 4 4 0 0 4 Huawei 6 6 6 1 6 Network 26 13 8 1 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 4 0 4 5 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 504:40:13 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 252:20:26 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 159:40:33 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 151:57:30 RBS RBS Fault (Software Issue) License issue, concerned team has been informed.Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 146:45:51 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 136:24:51 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 114:30:39 Power Power Failure (Dynamo issue) The Dynamo is burned , spare part will be available on June 2. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 110:52:58 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 9:06 52:54:55 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 49:42:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 49:42:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 49:42:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 49:42:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 49:00:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 24:28:55 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM Team is in touch for some rectification with talkpool before the refueling. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 16:06:55 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D O&M FUEL 6/1/2020 5:22 8:39:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 11:55 am. ETR to be provided. INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 8:01:17 RBS RBS Fault (DUS failure) Faulty DUS4102 need to be replaced. ETR to be provided INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 7:54:55 Transmission Transmission (Indeterminate) Solar system failed, TX was informed to send a team. INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D O&M FUEL 6/1/2020 6:18 7:43:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 1:39 pm. ETR to be provided. INC384875 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:54 7:07:24 Power Power Failure (Indeterminate) Team still working on site INC384883 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 6:00:27 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Spare not yet available. INC384883 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 7:49 6:00:27 Dependent Affected by the power issue at the main site Affected by HDO554 INC385024 HDC172 MACADON Nord Ericsson 2G D Talkpool 6/1/2020 8:34 5:26:55 Transmission Transmission (Indeterminate) TX informed to send a team for assistance (Remain down after a GM at HDC154) INC385004 HDO362 FAUCHE Ouest Ericsson 2G D Talkpool 6/1/2020 10:38 3:23:14 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/1/2020 10:49 3:12:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 14:10h INC384937 HDN261 SANCE Nord Ericsson 2G D Talkpool 6/1/2020 11:23 2:37:55 Power Power Failure (Indeterminate) Team is informed ETA:To be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 6/1/2020 11:54 2:06:50 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Mon Jun 1 12:32:37 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 1 Jun 2020 18:32:37 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: HGA064: Locks are been fitted by Talkpool after which fuel will be delivered. HDN312: EPower reported by tehcnicians as been constantly put in manual mode by the watchman. Investigation required. HDS352: Needs to be escalated to Canez, They installed a new ASCOT and transferred the fuel putting the site down. They need to add fuel. HDS227: I cannot find photographs, 309gls reported by watchman SMS yesterday. More evidence required before delivering fuel. Best Regards, [cid:image001.jpg at 01D63821.7D494B80] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Monday, June 1, 2020 2:15 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 5 7 2 14 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 2 0 18 ZTE 4 4 0 0 4 Huawei 6 6 6 1 6 Network 26 13 8 1 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 4 0 4 5 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 504:40:13 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 252:20:26 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 159:40:33 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 151:57:30 RBS RBS Fault (Software Issue) License issue, concerned team has been informed.Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 146:45:51 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 136:24:51 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 114:30:39 Power Power Failure (Dynamo issue) The Dynamo is burned , spare part will be available on June 2. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 5/27/2020 23:08 110:52:58 Fuel Generator failure (Fuel issue) Site need to be secured before refueling, Update for this site will be shared once available. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 9:06 52:54:55 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 49:42:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 49:42:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 49:42:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 49:42:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 49:00:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 24:28:55 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM Team is in touch for some rectification with talkpool before the refueling. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 16:06:55 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D O&M FUEL 6/1/2020 5:22 8:39:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 11:55 am. ETR to be provided. INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 8:01:17 RBS RBS Fault (DUS failure) Faulty DUS4102 need to be replaced. ETR to be provided INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 7:54:55 Transmission Transmission (Indeterminate) Solar system failed, TX was informed to send a team. INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D O&M FUEL 6/1/2020 6:18 7:43:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 1:39 pm. ETR to be provided. INC384875 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:54 7:07:24 Power Power Failure (Indeterminate) Team still working on site INC384883 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 6:00:27 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Spare not yet available. INC384883 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 7:49 6:00:27 Dependent Affected by the power issue at the main site Affected by HDO554 INC385024 HDC172 MACADON Nord Ericsson 2G D Talkpool 6/1/2020 8:34 5:26:55 Transmission Transmission (Indeterminate) TX informed to send a team for assistance (Remain down after a GM at HDC154) INC385004 HDO362 FAUCHE Ouest Ericsson 2G D Talkpool 6/1/2020 10:38 3:23:14 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/1/2020 10:49 3:12:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 14:10h INC384937 HDN261 SANCE Nord Ericsson 2G D Talkpool 6/1/2020 11:23 2:37:55 Power Power Failure (Indeterminate) Team is informed ETA:To be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 6/1/2020 11:54 2:06:50 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 12:54:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 18:54:51 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 2:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1184:14:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 935:25:59 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 521:08:56 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 173:18:22 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 132:39:22 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 131:37:22 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 115:25:22 RBS RBS Fault (RUS failure) Team is on site INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 107:25:11 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 75:54:39 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 71:13:22 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 66:37:22 RBS RBS Fault (DUG Failure) DUG faulty , Spare part need to be replaced. ETA: not yet available. INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 66:02:39 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 58:05:22 RBS RBS Fault ( DUG Failure) DUG FAULTY//Spare part need to be replaced. ETA: not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 43:38:22 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 27:20:22 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 20:05:22 RBS RBS Fault (Indeterminate) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/1/2020 9:15 4:47:37 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 3:53:10 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 11:00 3:03:22 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/1/2020 11:12 2:51:22 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384966 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/1/2020 13:00 1:03:14 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 12:55:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 18:55:47 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 2:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 2:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 14:40:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 20:40:58 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 8 8 3 17 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 2 0 22 ZTE 6 6 2 0 6 Huawei 8 8 8 1 8 Network 34 18 12 1 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 6 6 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 506:45:28 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 254:25:41 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 162:10:32 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 154:17:16 RBS RBS Fault (Software Issue) License issue, concerned team has been informed.Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 148:51:06 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 138:30:06 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 117:00:38 Power Power Failure (Dynamo issue) The Dynamo is burned , spare part will be available on June 2. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/27/2020 23:08 113:12:44 Power Power Failure (Indeterminate) Locks are been fitted by Talkpool after which fuel will be delivered. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 9:06 55:24:54 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 52:12:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 52:12:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 52:12:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 52:12:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 51:05:28 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 26:58:54 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM Team is in touch for some rectification with talkpool before the refueling. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 18:36:54 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/1/2020 5:22 10:59:03 Power Power Failure (Indeterminate) Plan is ongoing to installed an inverter on site, follow up is ongoing by concerned team. INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 10:24:54 Transmission Transmission (Indeterminate) Solar system failed, Tx was informed to send a team. INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 10:21:03 RBS RBS Fault (DUS failure) Faulty DUS4102 need to be replaced. ETR: 16:30h INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 10:03:03 Power Power Failure (Indeterminate) More evidence required from TP before delivering fuel site should be given 309 gallon of fuel. INC384875 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:54 9:27:10 Transmission Transmission (E1 Cable issue) No power issue found. TX team has been dispatched to check the E1. ETA: 17:50h INC384883 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 8:05:42 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. INC384883 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 7:49 8:05:42 Dependent Affected by the power issue at the main site Affected by HDO554 INC385024 HDC172 MACADON Nord Ericsson 2G D Talkpool 6/1/2020 8:34 7:56:54 Transmission Transmission (Indeterminate) Faulty DUG, spare is on the way. ETR: 5:00 PM INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/1/2020 10:49 5:32:26 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC384937 HDN261 SANCE Nord Ericsson 2G D Talkpool 6/1/2020 11:23 5:07:54 Power Power Failure (Indeterminate) Team is informed ETA:To be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 4:26:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR to be provided. INC384974 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 6/1/2020 13:55 2:35:54 Power Power Failure (Indeterminate) Team is informed ETA:4H50PM INC384974 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 6/1/2020 13:55 2:35:54 Dependent Affected by the power issue at the main site Affected by HDC311 INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 13:50 2:05:19 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 1:31:06 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC384990 HDN107 ANSE_A_FOLEUR Artibonite Ericsson 2G B Talkpool 6/1/2020 15:08 1:22:54 Power Power Failure (Indeterminate) Team is informed ETA:4H50PM INC385049 HDO127 MORNE_HERCULE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 14:34 1:20:47 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC385052 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 14:39 1:15:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC385068 HDC343 SALMADERE Artibonite Ericsson 2G D Talkpool 6/1/2020 15:42 0:48:54 Transmission Transmission (Indeterminate) Site keep bouncing , TX team is informed. INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/1/2020 15:47 0:34:27 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon Jun 1 15:15:08 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 1 Jun 2020 21:15:08 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: HDO607 ? Supposed to be halted HGA064 ? Pad lock installation completed, pictures will be receive to fuel team shortly, please assign for fuel HDS227 ? After checking with guardian he confirmed fuel theft happened at site, need to secure the site more HDS352 ? ETA 8PM HDO554 ? ETR 6:30PM HGA153 ? TOS HDN261 ? Restored HDC311 ? Team will back to site by 6PM HDO284 ? Out of fuel HGA125 ? Out of fuel, waiting for pictures HDN107 ? ETA 6:20PM HDO127 ? Restored HDO550 ? Out of fuel HGA021 ? ETA 6:35pm Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 01 June 2020 16:42 Subject: [Tp.imc.haiti] NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 8 8 3 17 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 2 0 22 ZTE 6 6 2 0 6 Huawei 8 8 8 1 8 Network 34 18 12 1 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 6 6 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 506:45:28 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/22/2020 1:29 254:25:41 Power Generator failure (Indeterminate) Due to unsafe area, the intervention was delayed. Bandits blocked the area, security support requested. ETR: Not yet available. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 162:10:32 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 154:17:16 RBS RBS Fault (Software Issue) License issue, concerned team has been informed.Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 148:51:06 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 138:30:06 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 117:00:38 Power Power Failure (Dynamo issue) The Dynamo is burned , spare part will be available on June 2. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/27/2020 23:08 113:12:44 Power Power Failure (Indeterminate) Locks are been fitted by Talkpool after which fuel will be delivered. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 9:06 55:24:54 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 52:12:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 52:12:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 52:12:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 52:12:54 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 51:05:28 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 26:58:54 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM Team is in touch for some rectification with talkpool before the refueling. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 18:36:54 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/1/2020 5:22 10:59:03 Power Power Failure (Indeterminate) Plan is ongoing to installed an inverter on site, follow up is ongoing by concerned team. INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 10:24:54 Transmission Transmission (Indeterminate) Solar system failed, Tx was informed to send a team. INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 10:21:03 RBS RBS Fault (DUS failure) Faulty DUS4102 need to be replaced. ETR: 16:30h INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 10:03:03 Power Power Failure (Indeterminate) More evidence required from TP before delivering fuel site should be given 309 gallon of fuel. INC384875 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:54 9:27:10 Transmission Transmission (E1 Cable issue) No power issue found. TX team has been dispatched to check the E1. ETA: 17:50h INC384883 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 8:05:42 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. INC384883 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 7:49 8:05:42 Dependent Affected by the power issue at the main site Affected by HDO554 INC385024 HDC172 MACADON Nord Ericsson 2G D Talkpool 6/1/2020 8:34 7:56:54 Transmission Transmission (Indeterminate) Faulty DUG, spare is on the way. ETR: 5:00 PM INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/1/2020 10:49 5:32:26 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC384937 HDN261 SANCE Nord Ericsson 2G D Talkpool 6/1/2020 11:23 5:07:54 Power Power Failure (Indeterminate) Team is informed ETA:To be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 4:26:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR to be provided. INC384974 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 6/1/2020 13:55 2:35:54 Power Power Failure (Indeterminate) Team is informed ETA:4H50PM INC384974 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 6/1/2020 13:55 2:35:54 Dependent Affected by the power issue at the main site Affected by HDC311 INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 13:50 2:05:19 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 1:31:06 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC384990 HDN107 ANSE_A_FOLEUR Artibonite Ericsson 2G B Talkpool 6/1/2020 15:08 1:22:54 Power Power Failure (Indeterminate) Team is informed ETA:4H50PM INC385049 HDO127 MORNE_HERCULE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 14:34 1:20:47 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC385052 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 14:39 1:15:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC385068 HDC343 SALMADERE Artibonite Ericsson 2G D Talkpool 6/1/2020 15:42 0:48:54 Transmission Transmission (Indeterminate) Site keep bouncing , TX team is informed. INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/1/2020 15:47 0:34:27 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 1st INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 1st INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 1st INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[66993090].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[66993090].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 2A490B42C89D49BC85A270CC1C228B62.jpg Type: image/jpeg Size: 10377 bytes Desc: 2A490B42C89D49BC85A270CC1C228B62.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 974F8C668F8549F8A1C3322A552290AD.png Type: image/png Size: 132 bytes Desc: 974F8C668F8549F8A1C3322A552290AD.png URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 17:06:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 1 Jun 2020 23:06:05 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 1st, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 1st, 2020 till 7:00 PM > Special issue ? No special issue during this shift > Planned Work ? No Planned work during this shift > Products and Service ? No Product and Services during this shift > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 509:33:50 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 164:25:55 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 156:47:03 RBS RBS Fault (Software Issue) License issue, concerned team has been informed.Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 151:39:28 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 141:18:28 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 119:16:01 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/27/2020 23:08 115:42:31 Power Power Failure (Indeterminate) Locks are been fitted by Talkpool after which fuel will be delivered. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 9:06 57:40:17 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 54:28:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 54:28:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 54:28:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 54:28:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 53:53:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 29:14:17 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM Team is in touch for some rectification with talkpool before the refueling. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 20:52:17 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/1/2020 5:22 13:28:50 Power Power Failure (Indeterminate) Plan is ongoing to installed an inverter on site, follow up is ongoing by concerned team. INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 12:50:50 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit form PV to the region but team can't crossed Martissan. New ETR: 6/2/2020 9:00 AM INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 12:40:17 Power Power Failure (Solar System failure) Solar system failed, Site will be back at the sunrise. INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 12:32:50 Power Power Failure (Indeterminate) More evidence required from TP before delivering fuel site should be given 309 gallon of fuel. INC384875 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:54 11:56:57 Transmission Transmission (E1 Cable issue) No power issue found. TX team has been dispatched to check the E1. ETA: 19:30h INC384883 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 10:54:04 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. ETR: 7:00 PM INC384883 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 10:54:04 Dependent Affected by the power issue at the main site Affected by HDO554 INC385024 HDC172 MACADON Nord Ericsson 2G D Talkpool 6/1/2020 8:34 10:12:17 Transmission Transmission (Indeterminate) Faulty DUG, spare is on the way. NEW ETA: 7:30 PM INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/1/2020 10:49 8:02:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 6:56:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 4:53:41 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC385052 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/1/2020 14:39 4:04:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:40 PM. ETR will be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 4:00:54 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 4:00:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. INC384990 HDN107 ANSE_A_FOLEUR Artibonite Ericsson 2G B Talkpool 6/1/2020 15:08 3:38:17 Power Power Failure (Indeterminate) Team is working is working on site INC385068 HDC343 SALMADERE Artibonite Ericsson 2G D Talkpool 6/1/2020 15:42 3:04:17 Transmission Transmission (Indeterminate) Site keep bouncing , TX team is informed. ETA Still not yet available INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/1/2020 15:47 3:04:14 Power Power Failure (Indeterminate) Team is on site INC385105 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 6/1/2020 16:39 2:11:22 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC385110 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/1/2020 16:54 1:56:49 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC385091 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 16:51 1:52:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM INC385091 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/1/2020 16:51 1:52:42 Dependent Affected by the power issue at the main site Affected by HDO511 INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 1:36:17 Power Power Failure (Solar System failure) Solar system failed, Site will be back at the sunrise. INC385113 HDC299 MAROUGE #N/A Ericsson 2G D Talkpool 6/1/2020 17:12 1:34:17 Power Power Failure (Solar System failure) Solar system failed, Site will be back at the sunrise. INC385095 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G A Talkpool 6/1/2020 17:40 1:02:55 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC385095 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G B Talkpool 6/1/2020 17:40 1:02:55 Dependent Affected by the power issue at the main site Affected by HDO293 INC385118 HAIDN021 ST_PHILOMENE Artibonite ZTE 2G+3G A Talkpool 6/1/2020 17:54 0:52:17 Power Power Failure (Indeterminate) Team is informed ETA:7H45PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1188:49:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 940:00:19 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 525:43:16 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 177:20:29 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 136:41:29 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 135:39:29 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 111:59:31 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 80:28:59 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 75:15:29 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 70:36:59 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 62:07:29 RBS RBS Fault (DUG Failure) DUG FAULTY//Spare part need to be replaced. ETA: not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 47:40:29 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 31:22:29 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 24:07:29 RBS RBS Fault (Indeterminate) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/1/2020 9:15 8:49:44 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 7:55:17 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 11:00 7:05:29 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/1/2020 11:12 6:53:29 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384966 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/1/2020 13:00 5:05:21 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384998 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/1/2020 15:34 2:31:00 Power Power Failure (Indeterminate) Power commercial failed, site will be up with commercial power INC385106 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/1/2020 16:42 2:09:19 RBS RBS Fault (Indeterminate) Sector C down. Team is on site INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 0:54:49 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC384749 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 5:03 6/1/2020 7:28 2:24:55 4:00:00 Compliant Power Generator failure (Indeterminate) low distilled water, no water in tbe battery OK 1 gal. of coolant added and genset restarted INC384750 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 5:12 6/1/2020 7:00 1:47:10 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Huawei Tripped OK Reset Huawei breaker and genset restarted INC384750 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/1/2020 5:12 6/1/2020 7:00 1:47:10 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back in service with the main site INC384708 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 21:26 6/1/2020 7:39 10:13:12 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC384737 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 2:20 6/1/2020 8:43 6:23:03 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Reset breaker and genset restarted INC384814 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_ Fuel 5/31/2020 22:01 6/1/2020 10:56 12:55:06 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 200 gal. of fuel added and genset restarted INC384907 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 9:33 6/1/2020 11:39 2:06:20 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start due to battery CPS discharged OK Reset breaker and genset restarted INC384900 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 10:40 6/1/2020 13:26 2:46:43 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Back up without any intervention INC384975 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 14:06 6/1/2020 16:03 1:56:37 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to oil sensor faulty OK Reset alarm and genset restarted INC385053 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 14:29 6/1/2020 16:02 1:32:48 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker ZTE tripped OK Reset ZTE breaker and genset restarted INC385049 HDO127 MORNE_HERCULE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 14:34 6/1/2020 16:23 1:48:25 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped due to battery CPS discharged OK Reset breaker and genset restarted INC385079 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 16:14 6/1/2020 17:41 1:26:55 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due to creeping dirty OK Cleaned creeping, reset alarm and genset restarted INC385081 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 16:51 6/1/2020 18:29 1:37:58 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC384713 HDN119 #REF! #REF! Ericsson 2G+3G B Talkpool 5/31/2020 22:02 6/1/2020 7:52 9:50:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure/Fan belt broken Need to be justified 1 Gallon of oil added and the fan belt replaced. INC384670 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/31/2020 16:52 6/1/2020 7:59 15:07:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU frozen Need to be justified NPU reset. INC384600 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/1/2020 6:02 6/1/2020 8:06 2:04:00 5:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air at the sunrise INC384600 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/1/2020 6:02 6/1/2020 8:06 2:04:00 6:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC318 OK Back in service with the main site. INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/1/2020 6:02 6/1/2020 8:41 2:39:00 6:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air at the sunrise INC384858 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/1/2020 6:06 6/1/2020 9:05 2:59:00 6:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air at the sunrise INC384649 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 15:20 6/1/2020 9:30 18:10:00 9:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air at the sunrise INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/31/2020 21:10 6/1/2020 9:46 12:36:00 7:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air at the sunrise INC384921 HDC307 HAUT_CAY_A_HONDE Nord Ericsson 2G A Talkpool 6/1/2020 10:03 6/1/2020 12:18 2:15:00 7:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK More information is expected from team. INC384937 HDN261 SANCE Nord Ericsson 2G D Talkpool 6/1/2020 11:23 6/1/2020 16:21 4:58:00 7:00:00 Not Compliant Power Generator failure (Fan belt failure) Fan belt broken Need to be justified Fan belt replaced INC384974 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 6/1/2020 13:55 6/1/2020 17:52 3:57:00 7:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK More information is expected from team. INC384974 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 6/1/2020 13:55 6/1/2020 17:52 3:57:00 7:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC311 OK Back in service with the main site. INC384993 HAIDN315 MONTOLON Artibonite ZTE 2G+3G D Talkpool 6/1/2020 15:41 6/1/2020 18:32 2:51:00 7:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK More information is expected from team. INC385091 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 16:51 6/1/2020 18:47 1:56:47 4:00:00 Compliant Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM OK Feedback is expected from the concerned team INC385091 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/1/2020 16:51 6/1/2020 18:47 1:56:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back in service with the main site INC385095 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G A Talkpool 6/1/2020 17:40 6/1/2020 18:48 1:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing OK Feedback is expected from the concerned team INC385095 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G B Talkpool 6/1/2020 17:40 6/1/2020 18:48 1:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO293 Cascaded Back in service with the main site INC384724 HDS226 AQUIN Sud Ericsson 3G+LTE A Talkpool 5/31/2020 23:16 6/1/2020 6:55 7:39:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator defective, faulty rear seal and front seal Need to be justified 1 gallon of coolant added INC384664 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/31/2020 16:10 6/1/2020 7:57 15:47:02 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal Need to be justified 1.5 gallon of oil added and 0.5 gallon of coolant added INC384759 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/1/2020 6:54 6/1/2020 8:13 1:19:07 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded OK Genset has been restarted INC384678 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:02 6/1/2020 8:20 2:18:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK Back on air when the batteries have been recharged INC384745 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G B Talkpool 6/1/2020 4:25 6/1/2020 8:19 3:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Back on air without intervention INC384743 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/1/2020 4:14 6/1/2020 10:23 6:09:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset was out of fuel Fuel Delivery Delay 6 gallons of fuel added INC384594 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 19:13 6/1/2020 10:00 14:46:57 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator dirty Need to be justified Radiator was cleaned, 1.5 gallon of coolant and 0.5 gallon of oil added INC384712 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/31/2020 22:47 6/1/2020 12:00 13:13:00 4:00:00 Not Compliant Power Generator Failure (Under Frequency) DC low frequency Need to be justified The frequency has been set by the team INC385004 HDO362 FAUCHE Ouest Ericsson 2G D Talkpool 6/1/2020 10:38 6/1/2020 15:45 5:06:57 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop button pressed Need to be justified Emergency button has been reset INC385004 HDO390 Rue du Port Ouest Ericsson 2G A Talkpool 6/1/2020 14:54 6/1/2020 15:45 0:51:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO362. Cascaded Back on air with the main site INC385004 HDO425 DANO Ouest Ericsson 2G D Talkpool 6/1/2020 14:54 6/1/2020 15:45 0:51:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO362. Cascaded Back on air with the main site INC385004 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 6/1/2020 14:54 6/1/2020 15:45 0:51:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO362. Cascaded Back on air with the main site INC385004 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 6/1/2020 14:54 6/1/2020 15:45 0:51:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO362. Cascaded Back on air with the main site Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC384858 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/31/2020 22:25 6/1/2020 10:45 12:19:38 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failed OK Site is up with the sunrise INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:43 6/1/2020 11:22 22:39:18 4:00:00 Not Compliant RBS RBS Fault (DRU failure) DRU failure OK RCA and resolution details to be provided by the contractor INC384923 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/1/2020 10:18 6/1/2020 13:30 3:11:17 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC240 Cascaded Back up with the main site INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 6/1/2020 15:30 116:52:42 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty DUS OK RCA and resolution details to be provided by the contractor INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 6/1/2020 17:12 69:46:07 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG OK RCA and resolution details to be provided by the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon Jun 1 17:16:08 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 1 Jun 2020 23:16:08 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 1st, 2020 till 7:00 PM In-Reply-To: References: Message-ID: NOC, HGA064 ? Restored HDS352 ? ETA 8PM for the inverter installation HDS277 ? Guardian confirmed fuel theft happened in the site. HDO554 ? TOS HDS116 ? Out of fuel HDO293 - Restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 01 June 2020 19:07 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Fon] NOC SITES REPORT updated for this June 1st, 2020 till 7:00 PM Hi All, Kindly receive the NOC SITES REPORT updated for this June 1st, 2020 till 7:00 PM > Special issue * No special issue during this shift > Planned Work * No Planned work during this shift > Products and Service * No Product and Services during this shift > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 509:33:50 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 164:25:55 Power Generator Failure (Engine broken) Genset swapping is expected to be done 1/06/2020 by 6h PM. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 156:47:03 RBS RBS Fault (Software Issue) License issue, concerned team has been informed.Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 151:39:28 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 141:18:28 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 119:16:01 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2. INC382922 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 5/27/2020 23:08 115:42:31 Power Power Failure (Indeterminate) Locks are been fitted by Talkpool after which fuel will be delivered. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 9:06 57:40:17 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 54:28:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 54:28:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 54:28:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 54:28:17 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 53:53:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C O&M Fuel 5/31/2020 13:32 29:14:17 Fuel Generator failure (Fuel issue) Fuel Team is informed since 5/31/2020 , 8:10PM Team is in touch for some rectification with talkpool before the refueling. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 20:52:17 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/1/2020 5:22 13:28:50 Power Power Failure (Indeterminate) Plan is ongoing to installed an inverter on site, follow up is ongoing by concerned team. INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 12:50:50 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit form PV to the region but team can't crossed Martissan. New ETR: 6/2/2020 9:00 AM INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 12:40:17 Power Power Failure (Solar System failure) Solar system failed, Site will be back at the sunrise. INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 12:32:50 Power Power Failure (Indeterminate) More evidence required from TP before delivering fuel site should be given 309 gallon of fuel. INC384875 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:54 11:56:57 Transmission Transmission (E1 Cable issue) No power issue found. TX team has been dispatched to check the E1. ETA: 19:30h INC384883 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 10:54:04 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. ETR: 7:00 PM INC384883 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 10:54:04 Dependent Affected by the power issue at the main site Affected by HDO554 INC385024 HDC172 MACADON Nord Ericsson 2G D Talkpool 6/1/2020 8:34 10:12:17 Transmission Transmission (Indeterminate) Faulty DUG, spare is on the way. NEW ETA: 7:30 PM INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/1/2020 10:49 8:02:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 6:56:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 4:53:41 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC385052 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/1/2020 14:39 4:04:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:40 PM. ETR will be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 4:00:54 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 4:00:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. INC384990 HDN107 ANSE_A_FOLEUR Artibonite Ericsson 2G B Talkpool 6/1/2020 15:08 3:38:17 Power Power Failure (Indeterminate) Team is working is working on site INC385068 HDC343 SALMADERE Artibonite Ericsson 2G D Talkpool 6/1/2020 15:42 3:04:17 Transmission Transmission (Indeterminate) Site keep bouncing , TX team is informed. ETA Still not yet available INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/1/2020 15:47 3:04:14 Power Power Failure (Indeterminate) Team is on site INC385105 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 6/1/2020 16:39 2:11:22 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC385110 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/1/2020 16:54 1:56:49 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC385091 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 16:51 1:52:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM INC385091 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/1/2020 16:51 1:52:42 Dependent Affected by the power issue at the main site Affected by HDO511 INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 1:36:17 Power Power Failure (Solar System failure) Solar system failed, Site will be back at the sunrise. INC385113 HDC299 MAROUGE #N/A Ericsson 2G D Talkpool 6/1/2020 17:12 1:34:17 Power Power Failure (Solar System failure) Solar system failed, Site will be back at the sunrise. INC385095 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G A Talkpool 6/1/2020 17:40 1:02:55 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC385095 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G B Talkpool 6/1/2020 17:40 1:02:55 Dependent Affected by the power issue at the main site Affected by HDO293 INC385118 HAIDN021 ST_PHILOMENE Artibonite ZTE 2G+3G A Talkpool 6/1/2020 17:54 0:52:17 Power Power Failure (Indeterminate) Team is informed ETA:7H45PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1188:49:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 940:00:19 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 525:43:16 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 177:20:29 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 136:41:29 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 135:39:29 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 111:59:31 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 80:28:59 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 75:15:29 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 70:36:59 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 62:07:29 RBS RBS Fault (DUG Failure) DUG FAULTY//Spare part need to be replaced. ETA: not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 47:40:29 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 31:22:29 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 24:07:29 RBS RBS Fault (Indeterminate) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/1/2020 9:15 8:49:44 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 7:55:17 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 11:00 7:05:29 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/1/2020 11:12 6:53:29 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384966 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/1/2020 13:00 5:05:21 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384998 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/1/2020 15:34 2:31:00 Power Power Failure (Indeterminate) Power commercial failed, site will be up with commercial power INC385106 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/1/2020 16:42 2:09:19 RBS RBS Fault (Indeterminate) Sector C down. Team is on site INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 0:54:49 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC384749 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 5:03 6/1/2020 7:28 2:24:55 4:00:00 Compliant Power Generator failure (Indeterminate) low distilled water, no water in tbe battery OK 1 gal. of coolant added and genset restarted INC384750 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 5:12 6/1/2020 7:00 1:47:10 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Huawei Tripped OK Reset Huawei breaker and genset restarted INC384750 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/1/2020 5:12 6/1/2020 7:00 1:47:10 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back in service with the main site INC384708 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 5/31/2020 21:26 6/1/2020 7:39 10:13:12 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC384737 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 2:20 6/1/2020 8:43 6:23:03 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Reset breaker and genset restarted INC384814 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M_ Fuel 5/31/2020 22:01 6/1/2020 10:56 12:55:06 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 200 gal. of fuel added and genset restarted INC384907 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 9:33 6/1/2020 11:39 2:06:20 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start due to battery CPS discharged OK Reset breaker and genset restarted INC384900 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 10:40 6/1/2020 13:26 2:46:43 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Back up without any intervention INC384975 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 14:06 6/1/2020 16:03 1:56:37 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to oil sensor faulty OK Reset alarm and genset restarted INC385053 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 14:29 6/1/2020 16:02 1:32:48 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker ZTE tripped OK Reset ZTE breaker and genset restarted INC385049 HDO127 MORNE_HERCULE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 14:34 6/1/2020 16:23 1:48:25 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped due to battery CPS discharged OK Reset breaker and genset restarted INC385079 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 16:14 6/1/2020 17:41 1:26:55 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due to creeping dirty OK Cleaned creeping, reset alarm and genset restarted INC385081 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 16:51 6/1/2020 18:29 1:37:58 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC384713 HDN119 #REF! #REF! Ericsson 2G+3G B Talkpool 5/31/2020 22:02 6/1/2020 7:52 9:50:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure/Fan belt broken Need to be justified 1 Gallon of oil added and the fan belt replaced. INC384670 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 5/31/2020 16:52 6/1/2020 7:59 15:07:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU frozen Need to be justified NPU reset. INC384600 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/1/2020 6:02 6/1/2020 8:06 2:04:00 5:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air at the sunrise INC384600 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/1/2020 6:02 6/1/2020 8:06 2:04:00 6:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC318 OK Back in service with the main site. INC383793 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/1/2020 6:02 6/1/2020 8:41 2:39:00 6:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air at the sunrise INC384858 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/1/2020 6:06 6/1/2020 9:05 2:59:00 6:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air at the sunrise INC384649 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 15:20 6/1/2020 9:30 18:10:00 9:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air at the sunrise INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 5/31/2020 21:10 6/1/2020 9:46 12:36:00 7:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air at the sunrise INC384921 HDC307 HAUT_CAY_A_HONDE Nord Ericsson 2G A Talkpool 6/1/2020 10:03 6/1/2020 12:18 2:15:00 7:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK More information is expected from team. INC384937 HDN261 SANCE Nord Ericsson 2G D Talkpool 6/1/2020 11:23 6/1/2020 16:21 4:58:00 7:00:00 Not Compliant Power Generator failure (Fan belt failure) Fan belt broken Need to be justified Fan belt replaced INC384974 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 6/1/2020 13:55 6/1/2020 17:52 3:57:00 7:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK More information is expected from team. INC384974 HDC301 ESTERE BEACH Artibonite Ericsson 2G D Talkpool 6/1/2020 13:55 6/1/2020 17:52 3:57:00 7:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC311 OK Back in service with the main site. INC384993 HAIDN315 MONTOLON Artibonite ZTE 2G+3G D Talkpool 6/1/2020 15:41 6/1/2020 18:32 2:51:00 7:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK More information is expected from team. INC385091 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 16:51 6/1/2020 18:47 1:56:47 4:00:00 Compliant Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM OK Feedback is expected from the concerned team INC385091 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/1/2020 16:51 6/1/2020 18:47 1:56:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back in service with the main site INC385095 HDO293 ANGLE_RUE_LAMOU_ET_LAGRACE Port-au-Prince Huawei 2G+3G A Talkpool 6/1/2020 17:40 6/1/2020 18:48 1:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing OK Feedback is expected from the concerned team INC385095 HDO614 STATION_SILOE Port-au-Prince Huawei 2G+3G B Talkpool 6/1/2020 17:40 6/1/2020 18:48 1:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO293 Cascaded Back in service with the main site INC384724 HDS226 AQUIN Sud Ericsson 3G+LTE A Talkpool 5/31/2020 23:16 6/1/2020 6:55 7:39:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator defective, faulty rear seal and front seal Need to be justified 1 gallon of coolant added INC384664 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 5/31/2020 16:10 6/1/2020 7:57 15:47:02 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal Need to be justified 1.5 gallon of oil added and 0.5 gallon of coolant added INC384759 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/1/2020 6:54 6/1/2020 8:13 1:19:07 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded OK Genset has been restarted INC384678 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:02 6/1/2020 8:20 2:18:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK Back on air when the batteries have been recharged INC384745 HAIGA051 MORNE_CHATEAU Grande-Anse ZTE 2G B Talkpool 6/1/2020 4:25 6/1/2020 8:19 3:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Back on air without intervention INC384743 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/1/2020 4:14 6/1/2020 10:23 6:09:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset was out of fuel Fuel Delivery Delay 6 gallons of fuel added INC384594 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 5/31/2020 19:13 6/1/2020 10:00 14:46:57 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator dirty Need to be justified Radiator was cleaned, 1.5 gallon of coolant and 0.5 gallon of oil added INC384712 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 5/31/2020 22:47 6/1/2020 12:00 13:13:00 4:00:00 Not Compliant Power Generator Failure (Under Frequency) DC low frequency Need to be justified The frequency has been set by the team INC385004 HDO362 FAUCHE Ouest Ericsson 2G D Talkpool 6/1/2020 10:38 6/1/2020 15:45 5:06:57 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop button pressed Need to be justified Emergency button has been reset INC385004 HDO390 Rue du Port Ouest Ericsson 2G A Talkpool 6/1/2020 14:54 6/1/2020 15:45 0:51:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO362. Cascaded Back on air with the main site INC385004 HDO425 DANO Ouest Ericsson 2G D Talkpool 6/1/2020 14:54 6/1/2020 15:45 0:51:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO362. Cascaded Back on air with the main site INC385004 HDO426 LA SALINE_GRAND GOAVE Ouest Ericsson 2G D Talkpool 6/1/2020 14:54 6/1/2020 15:45 0:51:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO362. Cascaded Back on air with the main site INC385004 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 6/1/2020 14:54 6/1/2020 15:45 0:51:02 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO362. Cascaded Back on air with the main site Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC384858 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 5/31/2020 22:25 6/1/2020 10:45 12:19:38 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failed OK Site is up with the sunrise INC384282 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 5/31/2020 12:43 6/1/2020 11:22 22:39:18 4:00:00 Not Compliant RBS RBS Fault (DRU failure) DRU failure OK RCA and resolution details to be provided by the contractor INC384923 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/1/2020 10:18 6/1/2020 13:30 3:11:17 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC240 Cascaded Back up with the main site INC382727 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 5/27/2020 18:38 6/1/2020 15:30 116:52:42 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty DUS OK RCA and resolution details to be provided by the contractor INC384002 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 5/29/2020 19:26 6/1/2020 17:12 69:46:07 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG OK RCA and resolution details to be provided by the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[67002467].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[67002467].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 20F5B63401C44E8184992784C65527D6.jpg Type: image/jpeg Size: 10377 bytes Desc: 20F5B63401C44E8184992784C65527D6.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: DAFE4A4F909242899CAD73DA7EA894D4.png Type: image/png Size: 132 bytes Desc: DAFE4A4F909242899CAD73DA7EA894D4.png URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 18:31:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 00:31:56 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 5 8 3 14 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 4 2 0 19 ZTE 7 7 2 0 7 Huawei 4 4 4 0 4 Network 28 15 8 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 5 0 3 4 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 511:14:50 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 166:04:50 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 158:20:50 RBS RBS Fault (Software Issue) License issue, concerned team has been informed.Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 153:20:50 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 142:59:50 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 120:54:50 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 9:06 59:18:50 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 56:06:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 56:06:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 56:06:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 56:06:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 55:34:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 5/31/2020 13:32 30:52:50 Power Power Failure (Indeterminate) Site remains down after refueling , power Team will reach the site , ETA not yet provide INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 22:30:50 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset, ETR to be provide by them INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/1/2020 5:22 15:02:50 Power Power Failure (Indeterminate) Plan is ongoing to installed an inverter on site, follow up is ongoing by concerned team. INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 14:24:50 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit form PV to the region but team can't crossed Martissant. New ETR: 6/2/2020 9:00 AM INC380866 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 14:18:50 Power Power Failure (Solar System failure) Solar system failed, Site will be back at the sunrise. INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 14:06:50 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/1/2020 10:49 9:35:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 8:30:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 6:34:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC385052 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/1/2020 14:39 5:45:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:40 PM. ETR will be provided. INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 5:34:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 5:34:50 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384990 HDN107 ANSE_A_FOLEUR Artibonite Ericsson 2G+3G B Talkpool 6/1/2020 15:08 5:16:50 Power Power Failure (Indeterminate) Team working on site INC385068 HDC343 SALMADERE Artibonite Ericsson 2G D Talkpool 6/1/2020 15:42 4:42:50 Transmission Transmission (Indeterminate) Site keep bouncing , TX team is informed. ETA Still not yet available INC385110 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/1/2020 16:54 3:30:50 Power Power Failure (Indeterminate) Team is waiting for access. INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 3:14:50 Power Power Failure (Solar System failure) Solar system failed, Site will be back at the sunrise. INC385113 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/1/2020 17:12 3:12:50 Power Power Failure (Solar System failure) Solar system failed, Site will be back at the sunrise. INC385118 HAIDN021 ST_PHILOMENE Artibonite ZTE 2G+3G A Talkpool 6/1/2020 17:54 2:30:50 Power Power Failure (Indeterminate) Team working on site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 19:16:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 01:16:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1191:10:54 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 942:21:54 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 528:04:54 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 180:27:54 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 139:48:54 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 138:46:54 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 114:21:54 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 82:50:54 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 78:22:54 RBS RBS Fault (Indeterminate) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 72:58:54 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 65:14:54 RBS RBS Fault (DUG Failure) DUG FAULTY//Spare part need to be replaced. ETA: not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 50:47:54 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 34:29:54 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 27:14:54 RBS RBS Fault (Indeterminate) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/1/2020 9:15 11:57:54 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 11:02:54 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 11:00 10:12:54 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384966 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/1/2020 13:00 8:12:54 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385106 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/1/2020 16:42 4:30:54 RBS RBS Fault (Indeterminate) Sector C down. Team is aware, ETA 9:20PM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 20:24:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 02:24:31 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 7 8 3 15 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 4 2 0 19 ZTE 9 9 5 0 9 Huawei 5 5 5 1 5 Network 31 18 12 1 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 2 5 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 513:12:34 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 168:02:34 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 160:18:34 RBS RBS Fault (Software Issue) License issue, concerned team has been informed.Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 155:18:34 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 144:57:34 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 122:52:34 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 9:06 61:16:34 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 58:04:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 58:04:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 58:04:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 58:04:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 57:32:34 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 24:28:34 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset., ETR to be provide by them INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/1/2020 5:22 17:00:34 Power Power Failure (Indeterminate) Plan is ongoing to installed an inverter on site, follow up is ongoing by concerned team. INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 16:22:34 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit form PV to the region but team can't crossed Martissan. New ETR: 6/2/2020 9:00 AM INC384865 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/1/2020 6:06 16:16:34 Power Power Failure (Solar System failure) Solar system failed, Site will be back at the sunrise. INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 16:04:34 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/1/2020 10:49 11:33:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 10:28:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 8:32:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 7:32:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 7:32:34 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 5:12:34 Power Power Failure (Solar System failure) Solar system failed, Site will be back at the sunrise. INC385113 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/1/2020 17:12 5:10:34 Power Power Failure (Solar System failure) Solar system failed, Site will be back at the sunrise. INC385123 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/1/2020 20:03 2:19:34 Power Power Failure (Solar System failure) Solar site, low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC385105 HAIDS116 GELEE Sud ZTE 2G+3G C Talkpool 6/1/2020 20:13 2:09:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 9:45 pm. ETR to be provided. INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/1/2020 20:22 2:00:34 Power Power Failure (Indeterminate) Fuel sensor faulty, follow up is ongoing with team. Next update to share once available. INC385215 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 20:38 1:44:34 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC385215 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/1/2020 20:38 1:44:34 Dependent Affected by the power issue at the main site Affected by HDO021 INC385216 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/1/2020 20:50 1:32:34 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385221 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:12 1:10:34 Power Generator failure (Indeterminate) Site located in private property. Team will be on site 6/2/2020 7:00 AM INC385140 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:22 1:00:34 Power Generator failure (Indeterminate) Red zone site. Team will be on site 6/2/2020 7:30 AM INC385141 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/1/2020 21:34 0:48:34 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 22:18:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 04:18:24 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 5 3 11 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 1 0 14 ZTE 8 8 5 0 8 Huawei 4 4 4 0 4 Network 23 15 10 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 5 0 2 4 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 515:04:00 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 169:54:00 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 162:10:00 RBS RBS Fault (Software Issue) License issue, concerned team has been informed. Next update will be share once available. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 157:10:00 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 146:49:00 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 124:44:00 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2. INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 59:56:00 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 59:56:00 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 59:56:00 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 59:56:00 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 26:20:00 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 18:14:00 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit form PV to the region but team can't crossed Martissant. New ETR: 6/2/2020 9:00 AM INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 17:56:00 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/1/2020 10:49 13:25:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 12:20:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 10:24:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 9:24:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 9:24:00 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 7:04:00 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385105 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 20:13 4:01:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 9:45 pm. ETR to be provided. INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/1/2020 20:22 3:52:00 Power Power Failure (Indeterminate) Fuel sensor faulty, follow up is ongoing with hybrid team to fix the issue on 6/2/2020 ETA to be provided. INC385221 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:12 3:02:00 Power Generator failure (Indeterminate) Site located in private property. Team will be on site 6/2/2020 7:00 AM INC385140 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:22 2:52:00 Power Generator failure (Indeterminate) Red zone site. Team will be on site 6/2/2020 7:30 AM INC385232 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/1/2020 22:58 1:16:00 Power Power Failure (Indeterminate) Team is informed , ETA 1:30AM INC385150 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/1/2020 23:16 0:58:00 Power Power Failure (Indeterminate) Team is aware, ETA 1:00AM. INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 23:55 0:19:00 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 22:37:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 04:37:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1194:29:49 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 945:40:49 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 531:23:49 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 183:46:49 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 143:07:49 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 142:05:49 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 117:40:49 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 86:09:49 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 81:41:49 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 76:17:49 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 68:33:49 RBS RBS Fault (DUG Failure) DUG FAULTY//Spare part need to be replaced. ETA: not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 54:06:49 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 37:48:49 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 30:33:49 RBS RBS Fault (Indeterminate) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 14:21:49 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385150 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 6/1/2020 23:16 1:15:49 Power Power Failure (Indeterminate) Team is aware, ETA 1:00AM. INC385229 HDO354 DUFORT Ouest Ericsson 3G A Talkpool 6/1/2020 23:32 0:59:49 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach site ETA 6:00AM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 1 23:26:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 05:26:30 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 6 8 3 10 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 3 2 0 14 ZTE 9 9 6 0 9 Huawei 4 4 4 0 4 Network 26 16 12 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 5 0 1 4 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 516:15:26 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 171:05:26 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 2.525590278 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 158:21:26 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 148:00:26 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 125:55:26 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2. INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 61:07:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 61:07:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 61:07:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 61:07:26 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 27:31:26 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 19:25:26 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit form PV to the region but team can't crossed Martissant. New ETR: 6/2/2020 9:00 AM INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 19:07:26 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 2.509837963 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/1/2020 10:49 14:36:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 13:31:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 11:35:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 10:35:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 10:35:26 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 8:15:26 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385105 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 20:13 5:12:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 9:45 pm. ETR to be provided. INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/1/2020 20:22 5:03:26 Power Power Failure (Indeterminate) Fuel sensor faulty, follow up is ongoing with hybrid team to fix the issue on 6/2/2020 ETA to be provided. INC385221 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:12 4:13:26 Power Generator failure (Indeterminate) Site located in private property. Team will be on site 6/2/2020 7:00 AM INC385140 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:22 4:03:26 Power Generator failure (Indeterminate) Red zone site. Team will be on site 6/2/2020 7:30 AM INC384299 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/1/2020 22:41 2:44:26 Power Power Failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation INC385232 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/1/2020 22:58 2:27:26 Power Power Failure (Indeterminate) Team is informed , ETA 1:30AM INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 23:55 1:30:26 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 01:19:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 07:19:18 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 10 5 12 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 4 2 0 19 ZTE 9 9 6 0 9 Huawei 5 5 5 0 5 Network 32 18 13 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 1 6 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 518:07:22 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 172:57:22 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 160:13:22 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 149:52:22 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 127:47:22 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 62:59:22 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 62:59:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 62:59:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 62:59:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 62:59:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 62:27:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 29:23:22 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 21:17:22 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit form PV to the region but team can't crossed Martissant. New ETR: 6/2/2020 9:00 AM INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 20:59:22 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/1/2020 10:49 16:28:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 15:23:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 13:27:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 12:27:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 12:27:22 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 10:07:22 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385105 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 20:13 7:04:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 9:45 pm. ETR to be provided. INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/1/2020 20:22 6:55:22 Power Power Failure (Indeterminate) Fuel sensor faulty, follow up is ongoing with hybrid team to fix the issue on 6/2/2020 ETA to be provided. INC385221 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:12 6:05:22 Power Generator failure (Indeterminate) Site located in private property. Team will be on site 6/2/2020 7:00 AM INC385140 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:22 5:55:22 Power Generator failure (Indeterminate) Red zone site. Team will be on site 6/2/2020 7:30 AM INC384299 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/1/2020 22:41 4:36:22 Power Power Failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation INC385232 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/1/2020 22:58 4:19:22 Power Power Failure (Indeterminate) Access issue on site, Team will back on site. ETA not yet available INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 23:55 3:22:22 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385166 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 1:47 1:30:22 Power Generator failure (Indeterminate) Team cannot crossed unsafe area at this time (Martissant ). ETA 7:00 AM INC385248 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/2/2020 2:40 0:37:22 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide INC385075 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 6/2/2020 2:40 0:37:22 Dependent Affected by the power issue at the main site Attached to HGA021 INC385075 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 6/2/2020 2:40 0:37:22 Dependent Affected by the power issue at the main site Attached to HGA021 INC385242 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 2:40 0:37:22 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. INC385170 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/2/2020 2:40 0:37:22 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 01:22:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 07:22:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1197:19:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 948:30:00 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 534:13:00 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 186:36:00 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 145:57:00 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 144:55:00 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 120:30:00 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 88:59:00 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 84:31:00 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 79:07:00 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 71:23:00 RBS RBS Fault (DUG Failure) DUG FAULTY//Spare part need to be replaced. ETA: not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 56:56:00 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 40:38:00 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 33:23:00 RBS RBS Fault (Indeterminate) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 17:11:00 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Tue Jun 2 01:45:49 2020 From: leveque.karl-sebastien at tpmanagementsa.com (=?utf-8?Q?leveque.karl-sebastien=40tpmanagementsa.com?=) Date: Tue, 2 Jun 2020 03:45:49 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 3:00 AM In-Reply-To: References: Message-ID: <376e33b6-4f74-4a82-b93b-f7b0ae64d1f5@edison.tech> Hi NOC Team, Bonhomme, as discussed HGA021 is down for Fuel reported by our field team not because the Fuel Sensor is faulty, and you're informed since last night. Pictures are attached in Remedy properly. Kindly edit the comment regarding this one and make the followup with the fuel team. The Hybrid team is already informed to fix the fuel sensor. Best regards. Sebastian. On Jun 2 2020, at 3:20 am, Haiti Noc wrote: > > > > > Hello All, > > > > > > Received the NOC hourly report done at 3:00 AM > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > A > > > > > > B > > > > > > C > > > > > > D > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Total > > > > > > 6 > > > > > > 10 > > > > > > 5 > > > > > > 12 > > > > > > 33 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > 2G > > > > > > 3G > > > > > > LTE > > > > > > TDD > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Ericsson > > > > > > 18 > > > > > > 4 > > > > > > 2 > > > > > > 0 > > > > > > 19 > > > > > > > > > > > > > > > > > > > > > > > > > > ZTE > > > > > > 9 > > > > > > 9 > > > > > > 6 > > > > > > 0 > > > > > > 9 > > > > > > > > > > > > > > > > > > > > > > > > > > Huawei > > > > > > 5 > > > > > > 5 > > > > > > 5 > > > > > > 0 > > > > > > 5 > > > > > > > > > > > > > > > > > > > > > > > > > > Network > > > > > > 32 > > > > > > 18 > > > > > > 13 > > > > > > 0 > > > > > > 33 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > Power > > > > > > Fuel > > > > > > Fiber > > > > > > RAN > > > > > > Attached > > > > > > Total > > > > > > > > > > > > > > > > > > > > Total > > > > > > 21 > > > > > > 5 > > > > > > 0 > > > > > > 1 > > > > > > 6 > > > > > > 33 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Assigned Group > > > > > > Date/time down > > > > > > Duration > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Comments > > > > > > > > INC384777 > > > > > > HDO175 > > > > > > VILLAGE_DE_DIEU > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 5/11/2020 13:10 > > > > > > 518:07:22 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. > > > > > > > > INC380695 > > > > > > HDN290 > > > > > > HAUT PIERRE JEAN > > > > > > Nord-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/25/2020 22:20 > > > > > > 172:57:22 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available > > > > > > > > INC381722 > > > > > > HDO580 > > > > > > SOLEIL _17 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 5/26/2020 11:04 > > > > > > 160:13:22 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Engine broken reported, ETR recovery plan is expected from TP > > > > > > > > INC382098 > > > > > > HDO286 > > > > > > THEATRE NATIONAL > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 5/26/2020 21:25 > > > > > > 149:52:22 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. > > > > > > > > INC382684 > > > > > > HAIDN307 > > > > > > PORRIER > > > > > > Nord > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 5/27/2020 19:30 > > > > > > 127:47:22 > > > > > > Power > > > > > > Generator Failure (Alternator Failure) > > > > > > The DC alternator is burned , spare part will be available on June 2. > > > > > > > > INC384083 > > > > > > HDC261 > > > > > > DESDUNES > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > Digicel > > > > > > 5/30/2020 12:18 > > > > > > 62:59:22 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided > > > > > > > > INC384083 > > > > > > HDC284 > > > > > > RUE_LIBERTE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 5/30/2020 12:18 > > > > > > 62:59:22 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > The site will be back in service once the issue solved at HDC261 > > > > > > > > INC384083 > > > > > > HDC275 > > > > > > DAUPHINE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 5/30/2020 12:18 > > > > > > 62:59:22 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > The site will be back in service once the issue solved at HDC261 > > > > > > > > INC384083 > > > > > > HDC339 > > > > > > POTHENOT > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 5/30/2020 12:18 > > > > > > 62:59:22 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > The site will be back in service once the issue solved at HDC261 > > > > > > > > INC384083 > > > > > > HDC338 > > > > > > GRAND-ISLET > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 5/30/2020 12:18 > > > > > > 62:59:22 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > The site will be back in service once the issue solved at HDC261 > > > > > > > > INC383003 > > > > > > HDO137 > > > > > > DELMAS_2 > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 5/30/2020 12:50 > > > > > > 62:27:22 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. > > > > > > > > INC384812 > > > > > > HDC285 > > > > > > GRANDE_SALINE_COW > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 5/31/2020 21:54 > > > > > > 29:23:22 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > Talkpool breakdown the genset. ETR to be provide by them > > > > > > > > INC384863 > > > > > > HDO388 > > > > > > GRESSIER_ BOIS_ BOCO > > > > > > Ouest > > > > > > Ericsson > > > > > > LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/1/2020 6:00 > > > > > > 21:17:22 > > > > > > RBS > > > > > > RBS Fault (DUS failure) > > > > > > Faulty DUS4102/ spare was in transit form PV to the region but team can't crossed Martissant. New ETR: 6/2/2020 9:00 AM > > > > > > > > INC384754 > > > > > > HDS227 > > > > > > NAN_SABLE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 6/1/2020 6:18 > > > > > > 20:59:22 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Fuel has been stolen on site, security team has been informed. More update will share once available. > > > > > > > > INC385014 > > > > > > HAIGA153 > > > > > > ST VICTOR > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > O&M FUEL > > > > > > 6/1/2020 10:49 > > > > > > 16:28:22 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. > > > > > > > > INC384941 > > > > > > HDS256 > > > > > > CARREFOUR_VERNO_AQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > O&M FUEL > > > > > > 6/1/2020 11:54 > > > > > > 15:23:22 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area > > > > > > > > INC384970 > > > > > > HAIDO284 > > > > > > MAHOTIERE_81_COW > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > O&M Fuel > > > > > > 6/1/2020 13:50 > > > > > > 13:27:22 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. > > > > > > > > INC384992 > > > > > > HAIGA125 > > > > > > DUCHITY_2 > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > C > > > > > > O&M FUEL > > > > > > 6/1/2020 14:50 > > > > > > 12:27:22 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. > > > > > > > > INC385082 > > > > > > HAIDS233 > > > > > > BERLOTTE > > > > > > Sud > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 6/1/2020 14:50 > > > > > > 12:27:22 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > Engine knocking reported by Talkpool. Next update to share when available > > > > > > > > INC385096 > > > > > > HDN185 > > > > > > MICHEL > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/1/2020 17:10 > > > > > > 10:07:22 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed, Site will be back on air at the sunrise. > > > > > > > > INC385105 > > > > > > HAIDS116 > > > > > > GELEE > > > > > > Sud > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > C > > > > > > O&M FUEL > > > > > > 6/1/2020 20:13 > > > > > > 7:04:22 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/1/2020 at 9:45 pm. ETR to be provided. > > > > > > > > INC385075 > > > > > > HGA021 > > > > > > ARNAULD > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G+3G > > > > > > D > > > > > > Talkpool > > > > > > 6/1/2020 20:22 > > > > > > 6:55:22 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Fuel sensor faulty, follow up is ongoing with hybrid team to fix the issue on 6/2/2020 ETA to be provided. > > > > > > > > INC385221 > > > > > > HAIDO107 > > > > > > LAMENTIN_52 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/1/2020 21:12 > > > > > > 6:05:22 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site located in private property. Team will be on site 6/2/2020 7:00 AM > > > > > > > > INC385140 > > > > > > HAIDO527 > > > > > > TIBOIS_DECAYETTE > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/1/2020 21:22 > > > > > > 5:55:22 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Red zone site. Team will be on site 6/2/2020 7:30 AM > > > > > > > > INC384299 > > > > > > HAIGA058 > > > > > > STENIO_VINCENT_JEREMIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 6/1/2020 22:41 > > > > > > 4:36:22 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Problem between the owner and the neighborhood too much noise from the Genset after the relocation > > > > > > > > INC385232 > > > > > > HDC032 > > > > > > Montrouis III > > > > > > Centre > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/1/2020 22:58 > > > > > > 4:19:22 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Access issue on site, Team will back on site. ETA not yet available > > > > > > > > INC384803 > > > > > > HDC334 > > > > > > BAS-SELP?TRE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/1/2020 23:55 > > > > > > 3:22:22 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed, Site will be back on air at the sunrise. > > > > > > > > INC385166 > > > > > > HDO543 > > > > > > RUE MICHEL ORESTE > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 6/2/2020 1:47 > > > > > > 1:30:22 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team cannot crossed unsafe area at this time (Martissant ). ETA 7:00 AM > > > > > > > > INC385248 > > > > > > HDN224 > > > > > > BORGNE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 6/2/2020 2:40 > > > > > > 0:37:22 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team is informed , ETA not yet provide > > > > > > > > INC385075 > > > > > > HGA038 > > > > > > MORNE_BETE > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 6/2/2020 2:40 > > > > > > 0:37:22 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Attached to HGA021 > > > > > > > > INC385075 > > > > > > HGA048 > > > > > > BROSSARD > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/2/2020 2:40 > > > > > > 0:37:22 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Attached to HGA021 > > > > > > > > INC385242 > > > > > > HDO396 > > > > > > MORNE A CHANDELLE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/2/2020 2:40 > > > > > > 0:37:22 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed, ETA not yet provided. > > > > > > > > INC385170 > > > > > > HDS319 > > > > > > DEKOUZE > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 6/2/2020 2:40 > > > > > > 0:37:22 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed, ETA not yet provided. > > > > > > > > > > ? Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Date/time down > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Assigned Group > > > > > > Expected Resolution Time > > > > > > > > INC263407 > > > > > > HAIDO503 > > > > > > RUE_TIREMAS > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 16-Sep-19 > > > > > > Security_Access > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC329811 > > > > > > HAIDN040 > > > > > > VAUDREUIL 4VEH > > > > > > Nord > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 31-Jan-20 > > > > > > Access Owner > > > > > > Seal removal had been planned for May 26th. > > > > > > Acquisition > > > > > > Next Update June 2nd > > > > > > > > INC336469 > > > > > > HDO106 > > > > > > MAGASIN_LAKAY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-Feb-20 > > > > > > Security_Access > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC338777 > > > > > > HDO221 > > > > > > 4_AVE_BOLOSSE > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > C > > > > > > 20-Feb-20 > > > > > > Security_Access > > > > > > Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient > > > > > > Security > > > > > > Next Update June 2nd > > > > > > > > INC345624 > > > > > > HGA045 > > > > > > MORNE FEVRE > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 7-Mar-20 > > > > > > Security_Access > > > > > > Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet > > > > > > Security > > > > > > Next Update June 2nd > > > > > > > > INC370906 > > > > > > HDN325 > > > > > > CHANSOLME > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 3-May-20 > > > > > > Security_Access > > > > > > Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC369781 > > > > > > HAIGA146 > > > > > > JEREMIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 30-Apr-20 > > > > > > Security_Access > > > > > > Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC373673 > > > > > > HDS199 > > > > > > CHERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 9-May-20 > > > > > > Security_Access > > > > > > Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC376862 > > > > > > HDO578 > > > > > > RUE_DEESSE_IMP_JOB > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-May-20 > > > > > > Security_Access > > > > > > Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC371981 > > > > > > HDO556 > > > > > > FORT_MERCREDI_RTE_DES_DALLES > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 5-May-20 > > > > > > Security_Access > > > > > > Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC380213 > > > > > > HAIDO251 > > > > > > FONTAMARA_ 35 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > C > > > > > > 22-May-20 > > > > > > Security_Access > > > > > > The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC384401 > > > > > > HDO374 > > > > > > RUE_DU_PORT > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G+3G > > > > > > A > > > > > > 30-May-20 > > > > > > Security_Access > > > > > > Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC379925 > > > > > > HDO607 > > > > > > MARTISSANT_1 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 22-May-20 > > > > > > Security_Access > > > > > > The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. > > > > > > Security > > > > > > No ETR yet > > > > > > > > > > > > Yours faithfully, > > > > > > Noc Team > > NETWORK OPERATION CENTER > > Unigestion Holding S.A, Digicel? Haiti > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > Notice of Confidentiality: > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > -- > Powertt mailing list > Powertt at tpmanagementsa.com > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 01:45:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 07:45:45 +0000 Subject: [Rantt] HDN230 (3G and LTE) E// with RX path imbalance In-Reply-To: References: Message-ID: Jithin/David, The TT below raise since May 13th is pending for Spare Jumper. Can you please provide an update. [cid:image003.png at 01D63890.48C6C300] NOC Team From: Derrick Rowe Sent: Tuesday, June 2, 2020 3:31 AM To: Ernst Keller Wesner Faustin ; HAI_Tech_Noc ; david.vielot at tpmanagementsa.com; Jithin J Singh (jithin.j.singh at talkpool.com) Cc: Hai_Tech_RFPO ; Carl-Edouard Bastien ; Jean Arleff Israel Chery Subject: RE: HDN230 (3G and LTE) E// with RX path imbalance This somehow feels like dejavu TP, do you have this ticket raised for HDN230? From: Ernst Keller Wesner Faustin Sent: Monday, June 1, 2020 12:19 PM To: HAI_Tech_Noc > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery > Subject: HDN230 (3G and LTE) E// with RX path imbalance Hello NOC, Please, send a team to check and clear the high RX diversity on the 2nd sector of HDN230(3G). The related LTE traffic is not taking any traffic. [cid:image004.png at 01D63890.48C6C300] [cid:image005.png at 01D63890.48C6C300] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 74538 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 8276 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 4489 bytes Desc: image005.png URL: From Derrick.Rowe at digicelgroup.com Tue Jun 2 02:15:23 2020 From: Derrick.Rowe at digicelgroup.com (Derrick Rowe) Date: Tue, 2 Jun 2020 08:15:23 +0000 Subject: [Rantt] HDN230 (3G and LTE) E// with RX path imbalance In-Reply-To: References: Message-ID: Beatrice, please confirm that we do infact have spare jumper cables (3m normal) in the WH. Thanks From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Tuesday, June 2, 2020 03:46 AM To: Derrick Rowe ; Ernst Keller Wesner Faustin ; HAI_Tech_Noc ; david.vielot at tpmanagementsa.com; Jithin J Singh (jithin.j.singh at talkpool.com) ; ran at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Carl-Edouard Bastien ; Jean Arleff Israel Chery ; rantt at tpmanagementsa.com Subject: RE: HDN230 (3G and LTE) E// with RX path imbalance Jithin/David, The TT below raise since May 13th is pending for Spare Jumper. Can you please provide an update. [cid:image001.png at 01D63894.621B4D40] NOC Team From: Derrick Rowe > Sent: Tuesday, June 2, 2020 3:31 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; david.vielot at tpmanagementsa.com; Jithin J Singh (jithin.j.singh at talkpool.com) > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery > Subject: RE: HDN230 (3G and LTE) E// with RX path imbalance This somehow feels like dejavu TP, do you have this ticket raised for HDN230? From: Ernst Keller Wesner Faustin Sent: Monday, June 1, 2020 12:19 PM To: HAI_Tech_Noc > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery > Subject: HDN230 (3G and LTE) E// with RX path imbalance Hello NOC, Please, send a team to check and clear the high RX diversity on the 2nd sector of HDN230(3G). The related LTE traffic is not taking any traffic. [cid:image002.png at 01D63894.621B4D40] [cid:image003.png at 01D63894.621B4D40] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 74538 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 8276 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 4489 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 02:16:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 08:16:31 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 8 9 5 12 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 4 2 0 19 ZTE 9 9 6 0 9 Huawei 6 6 6 1 6 Network 33 19 14 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 1 6 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 519:04:22 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 173:54:22 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 161:10:22 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 150:49:22 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 128:44:22 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 63:56:22 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 63:56:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 63:56:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 63:56:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 63:56:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 63:24:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 30:20:22 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 22:14:22 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit form PV to the region but team can't crossed Martissant. New ETR: 6/2/2020 9:00 AM INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 21:56:22 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/1/2020 10:49 17:25:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 16:20:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 14:24:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 13:24:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 13:24:22 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 11:04:22 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385105 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 20:13 8:01:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 9:45 pm. ETR to be provided. INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/1/2020 20:22 7:52:22 Power Power Failure (Indeterminate) Fuel sensor faulty, follow up is ongoing with hybrid team to fix the issue on 6/2/2020 ETA to be provided. INC385221 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:12 7:02:22 Power Generator failure (Indeterminate) Site located in private property. Team will be on site 6/2/2020 7:00 AM INC385140 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:22 6:52:22 Power Generator failure (Indeterminate) Red zone site. Team will be on site 6/2/2020 7:30 AM INC384299 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/1/2020 22:41 5:33:22 Power Power Failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation INC385232 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/1/2020 22:58 5:16:22 Power Power Failure (Indeterminate) Access issue on site, Team will back on site. ETA not yet available INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 23:55 4:19:22 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385166 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/2/2020 1:47 2:27:22 Power Generator failure (Indeterminate) Team cannot crossed unsafe area at this time (Martissant ). ETA 7:00 AM INC385248 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/2/2020 2:40 1:34:22 Power Power Failure (Indeterminate) Team is informed , ETA 6:30AM INC385075 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 6/2/2020 2:40 1:34:22 Dependent Affected by the power issue at the main site Attached to HGA021 INC385075 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 6/2/2020 2:40 1:34:22 Dependent Affected by the power issue at the main site Attached to HGA021 INC385242 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 2:40 1:34:22 Power Power Failure (Indeterminate) Portable genset is out of fuel. Team will refuel it 6/2/2020 ETA to be provided. INC385170 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/2/2020 2:40 1:34:22 Power Power Failure (Indeterminate) Team has been informed, ETA 5:24AM. INC385133 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 3:42 0:32:22 Power Generator failure (Indeterminate) Site located in private property. Team will be on site 6/2/2020 7:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 04:35:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 10:35:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1200:24:46 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 951:35:46 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 537:18:46 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 189:41:46 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 149:02:46 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 148:00:46 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 123:35:46 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 92:04:46 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 87:36:46 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 82:12:46 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 74:28:46 RBS RBS Fault (DUG Failure) DUG FAULTY//Spare part need to be replaced. ETA: not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 60:01:46 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 43:43:46 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 36:28:46 RBS RBS Fault (Indeterminate) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 20:16:46 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385175 HDS026 RAYMOND_LES_BAINS Sud-Est Ericsson 3G B Talkpool 6/2/2020 4:30 1:56:46 RBS RBS Fault (Indeterminate) Talkpool does not manage team to reach the site. ETA not yet available INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/2/2020 6:02 0:24:46 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 05:18:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 11:18:07 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 2nd, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 2nd, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 521:56:14 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 176:46:14 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 164:02:14 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 153:41:14 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 131:36:14 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 66:48:14 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 66:48:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 66:48:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 66:48:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 66:48:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 66:16:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 33:12:14 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 25:06:14 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit form PV to the region but team can't crossed Martissant. New ETR: 6/2/2020 9:00 AM INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 24:48:14 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/1/2020 10:49 20:17:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 19:12:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 17:16:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 16:16:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 16:16:14 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 13:56:14 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385105 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 20:13 10:53:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 9:45 pm. ETR to be provided. INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D O&M FUEL 6/1/2020 20:22 10:44:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/2/2020 at 5:10 am. ETR to be provided. INC385221 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:12 9:54:14 Power Generator failure (Indeterminate) Site located in private property. Team will be on site 6/2/2020 7:00 AM INC385140 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:22 9:44:14 Power Generator failure (Indeterminate) Red zone site. Team will be on site 6/2/2020 7:30 AM INC385232 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/1/2020 22:58 8:08:14 Power Power Failure (Indeterminate) There was an Access issue on site at night, Team will back on site. ETA 7:20AM INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 23:55 7:11:14 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385166 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 1:47 5:19:14 Power Generator failure (Indeterminate) Team cannot crossed unsafe area at this time (Martissant ). ETA 7:00 AM INC385075 HGA038 MORNE_BETE Nippes Ericsson 2G C O&M FUEL 6/2/2020 2:40 4:26:14 Dependent Affected by Fuel issue at the main site Attached to HGA021 INC385075 HGA048 BROSSARD Nippes Ericsson 2G D O&M FUEL 6/2/2020 2:40 4:26:14 Dependent Affected by Fuel issue at the main site Attached to HGA021 INC385242 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 2:40 4:26:14 Power Power Failure (Indeterminate) Portable genset is out of fuel. Team will refuel it 6/2/2020 ETA to be provided. INC385248 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/2/2020 2:40 4:26:14 Power Power Failure (Indeterminate) ETA expired , new ETA not yet available INC385248 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 2:40 4:26:14 Dependent Affected by the power issue at the main site Attached to HDN224 INC385174 HDC363 NOYAU Centre Ericsson 2G D Talkpool 6/2/2020 4:14 2:52:14 Power Power Failure (Indeterminate) Team is informed , ETA 7:20AM INC385253 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 4:50 2:16:14 Power Generator failure (Indeterminate) Team is informed. ETA 7:15 AM INC385254 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 5:30 1:36:14 Power Generator failure (Indeterminate) Team is informed. ETA 7:20 AM INC385255 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/2/2020 5:50 1:16:14 Power Power Failure (Indeterminate) Team has been informe, ETA 7:30AM. INC385177 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/2/2020 5:50 1:16:14 Power Power Failure (Indeterminate) Team is informed , ETA 8:30AM INC385177 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/2/2020 5:50 1:16:14 Dependent Affected by the power issue at the main site Attached to HDC244 INC385257 HDS004 PIKAN Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:02 1:04:14 Power Power Failure (Indeterminate) Team has been informe, ETA 7:20AM. INC385257 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:02 1:04:14 Dependent Affected by the power issue at the main site Attached to HDS004 INC385257 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:02 1:04:14 Dependent Affected by the power issue at the main site Attached to HDS004 INC385257 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:02 1:04:14 Dependent Affected by the power issue at the main site Attached to HDS004 INC384865 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/2/2020 6:02 1:04:14 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385113 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/2/2020 6:02 1:04:14 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385216 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/2/2020 6:02 1:04:14 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC384966 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/2/2020 6:02 1:04:14 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385123 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:06 1:00:14 Power Power Failure (Solar System failure) Solar site, Site will be up with sunrise. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1201:04:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 952:15:14 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 537:58:14 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 190:21:14 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 149:42:14 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 148:40:14 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 124:15:14 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 92:44:14 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 88:16:14 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 82:52:14 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 75:08:14 RBS RBS Fault (DUG Failure) DUG FAULTY//Spare part need to be replaced. ETA: not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 60:41:14 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 44:23:14 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 37:08:14 RBS RBS Fault (Indeterminate) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 20:56:14 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385175 HDS026 RAYMOND_LES_BAINS Sud-Est Ericsson 3G B Talkpool 6/2/2020 4:30 2:36:14 RBS RBS Fault (Indeterminate) Talkpool doesnot manage team to reach the site. ETA not yet available INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/2/2020 6:02 1:04:14 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC384883 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 6/1/2020 20:20 12:31:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) Fuse on AVR faulty Need to be justified The AVR fuse was bypassed. INC384883 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 7:49 6/1/2020 20:20 12:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO554 Cascaded Recovered with main site. INC385052 HAIDO550 RUELLE_FAO Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/1/2020 14:39 6/1/2020 20:51 6:12:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:40 PM. ETR will be provided. Fuel tank empty Fuel added and a team was on the site to restart the genset. INC385215 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 20:38 6/1/2020 21:16 0:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up but the information about the CM is not yet provided. INC385215 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 20:38 6/1/2020 21:16 0:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded Recovered with main site. INC385166 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 0:48 6/2/2020 2:16 1:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up but the information about the CM is not yet provided. INC385133 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 3:42 6/2/2020 5:17 1:35:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC384875 HDS318 DELIA Sud-Est Ericsson 2G D Talkpool 6/1/2020 6:54 6/1/2020 19:40 12:46:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Need to be justified DUG has been replaced. INC384752 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/1/2020 5:22 6/1/2020 22:50 17:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC385141 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/1/2020 21:34 6/2/2020 0:00 2:26:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RBS Breaker has been reset. INC381689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Digicel 5/26/2020 6:04 6/2/2020 1:00 162:56:00 4:00:00 Not Compliant RBS RBS Fault (Software Issue) Lincence issue Need to be justified Resolution is pending. INC385150 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/1/2020 23:16 6/2/2020 1:15 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK 1.5gal oil added and genset restarted. INC385110 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/1/2020 16:54 6/1/2020 20:35 3:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK Ericsson cabinet has been boosted by another generator INC384299 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/1/2020 22:41 6/2/2020 6:16 7:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC385118 HAIDN021 ST_PHILOMENE Artibonite ZTE 2G+3G A Talkpool 6/1/2020 17:54 6/1/2020 20:12 2:18:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 gal. of oil added and genset restarted INC385068 HDC343 SALMADERE Artibonite Ericsson 2G D Talkpool 6/1/2020 15:42 6/1/2020 21:15 5:33:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU failure Need to be justified Cold restart on the NPU INC384990 HDN107 ANSE_A_FOLEUR Artibonite Ericsson 3G B Talkpool 6/1/2020 15:08 6/1/2020 21:15 6:07:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW failure Need to be justified DUW power reset INC384637 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 5/31/2020 13:32 6/1/2020 22:05 32:33:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Site out of fuel Need to be justified Fuel added ,Breacker ZTE reset and genset restarted INC385024 HDC172 MACADON Nord Ericsson 2G D Talkpool 6/1/2020 8:34 6/1/2020 21:00 12:26:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUWG failure Need to be justified DUG replaced Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC385106 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/1/2020 16:42 6/1/2020 21:50 5:08:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified Site has been reloaded. INC385150 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 6/1/2020 23:16 6/2/2020 1:15 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC385229 HDO354 DUFORT Ouest Ericsson 3G A Talkpool 6/1/2020 23:32 6/2/2020 1:03 1:31:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site up without any intervention from Tx team. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Jun 2 06:08:47 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 2 Jun 2020 12:08:47 +0000 Subject: [Rantt] [EXTERNAL] Re: [Powertt] NOC hourly report at 3:00 AM In-Reply-To: <376e33b6-4f74-4a82-b93b-f7b0ae64d1f5@edison.tech> References: , <376e33b6-4f74-4a82-b93b-f7b0ae64d1f5@edison.tech> Message-ID: 74% on the RMS and been reported down for fuel is unacceptable. Hybrid team is to be on this site this morning. Talkpool are reaponsible for this site, doesn't matter what pictures are attached. Its to be rectified today if there is a problem with the RMS. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: leveque.karl-sebastien at tpmanagementsa.com Date: 02/06/2020 03:46 (GMT-05:00) To: Haiti Noc Cc: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , "Mackenzy.Boursiquot at tpmanagementsa.com" , Eng Teck Ng , Luigi Roy , Hai_Tech_O&M , Frantz Jean Baptiste , Geoffrey Collins , Jean Yvelt Marseille , HAI_Tech_Noc Subject: [EXTERNAL] Re: [Powertt] NOC hourly report at 3:00 AM Hi NOC Team, Bonhomme, as discussed HGA021 is down for Fuel reported by our field team not because the Fuel Sensor is faulty, and you're informed since last night. Pictures are attached in Remedy properly. Kindly edit the comment regarding this one and make the followup with the fuel team. The Hybrid team is already informed to fix the fuel sensor. Best regards. Sebastian. On Jun 2 2020, at 3:20 am, Haiti Noc wrote: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 10 5 12 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 4 2 0 19 ZTE 9 9 6 0 9 Huawei 5 5 5 0 5 Network 32 18 13 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 1 6 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 518:07:22 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 172:57:22 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 160:13:22 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 149:52:22 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 127:47:22 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 62:59:22 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 62:59:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 62:59:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 62:59:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 62:59:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 62:27:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 29:23:22 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 21:17:22 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit form PV to the region but team can't crossed Martissant. New ETR: 6/2/2020 9:00 AM INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 20:59:22 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/1/2020 10:49 16:28:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 15:23:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 13:27:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 12:27:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 12:27:22 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 10:07:22 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385105 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 20:13 7:04:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 9:45 pm. ETR to be provided. INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/1/2020 20:22 6:55:22 Power Power Failure (Indeterminate) Fuel sensor faulty, follow up is ongoing with hybrid team to fix the issue on 6/2/2020 ETA to be provided. INC385221 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:12 6:05:22 Power Generator failure (Indeterminate) Site located in private property. Team will be on site 6/2/2020 7:00 AM INC385140 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:22 5:55:22 Power Generator failure (Indeterminate) Red zone site. Team will be on site 6/2/2020 7:30 AM INC384299 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/1/2020 22:41 4:36:22 Power Power Failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation INC385232 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/1/2020 22:58 4:19:22 Power Power Failure (Indeterminate) Access issue on site, Team will back on site. ETA not yet available INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 23:55 3:22:22 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385166 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 1:47 1:30:22 Power Generator failure (Indeterminate) Team cannot crossed unsafe area at this time (Martissant ). ETA 7:00 AM INC385248 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/2/2020 2:40 0:37:22 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide INC385075 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 6/2/2020 2:40 0:37:22 Dependent Affected by the power issue at the main site Attached to HGA021 INC385075 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 6/2/2020 2:40 0:37:22 Dependent Affected by the power issue at the main site Attached to HGA021 INC385242 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 2:40 0:37:22 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. INC385170 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/2/2020 2:40 0:37:22 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image001.jpg at 01D6388C.95E83B90] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -- Powertt mailing list Powertt at tpmanagementsa.com http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jun 2 06:31:41 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 2 Jun 2020 12:31:41 +0000 Subject: [Rantt] [EXTERNAL] Re: [Powertt] NOC hourly report at 3:00 AM In-Reply-To: References: , <376e33b6-4f74-4a82-b93b-f7b0ae64d1f5@edison.tech>, Message-ID: Hello John/ Noc, A ticket is already opened for ASCOT regarding this issue. Will be replacing the fuel sensor with the advice of ASCOT team. Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: John Ormonde Sent: 02 June 2020 08:10 To: leveque.karl-sebastien at tpmanagementsa.com; Haiti Noc Cc: 'tp_tech at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; Bernard Yacoub; 'ran at tpmanagementsa.com'; Luigi Roy; Muhammad Irshad; astrid.argana at tpmanagementsa.com; Geoffrey Collins; 'hpu.maintenance at tpmanagementsa.com'; HAI_Tech_Noc; 'tp.ran at tpmanagementsa.com'; Eng Teck Ng; 'fon at tpmanagementsa.com'; Frantz Jean Baptiste; 'powertt at tpmanagementsa.com'; HAI_BO_Fuel at digicelgroup.com; Jithin J Singh; 'fibertt at tpmanagementsa.com'; 'Astrid'; Jean Yvelt Marseille; 'hpu_alarms at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; Hai_Tech_O&M; 'msc at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; Mackenzy.Boursiquot at tpmanagementsa.com Subject: Re: [Fibertt] [EXTERNAL] Re: [Powertt] NOC hourly report at 3:00 AM Importance: High 74% on the RMS and been reported down for fuel is unacceptable. Hybrid team is to be on this site this morning. Talkpool are reaponsible for this site, doesn't matter what pictures are attached. Its to be rectified today if there is a problem with the RMS. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: leveque.karl-sebastien at tpmanagementsa.com Date: 02/06/2020 03:46 (GMT-05:00) To: Haiti Noc Cc: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , "Mackenzy.Boursiquot at tpmanagementsa.com" , Eng Teck Ng , Luigi Roy , Hai_Tech_O&M , Frantz Jean Baptiste , Geoffrey Collins , Jean Yvelt Marseille , HAI_Tech_Noc Subject: [EXTERNAL] Re: [Powertt] NOC hourly report at 3:00 AM Hi NOC Team, Bonhomme, as discussed HGA021 is down for Fuel reported by our field team not because the Fuel Sensor is faulty, and you're informed since last night. Pictures are attached in Remedy properly. Kindly edit the comment regarding this one and make the followup with the fuel team. The Hybrid team is already informed to fix the fuel sensor. Best regards. Sebastian. On Jun 2 2020, at 3:20 am, Haiti Noc wrote: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 10 5 12 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 4 2 0 19 ZTE 9 9 6 0 9 Huawei 5 5 5 0 5 Network 32 18 13 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 1 6 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 518:07:22 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 172:57:22 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 160:13:22 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 149:52:22 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 127:47:22 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 62:59:22 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 62:59:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 62:59:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 62:59:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 62:59:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 62:27:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 29:23:22 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 21:17:22 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit form PV to the region but team can't crossed Martissant. New ETR: 6/2/2020 9:00 AM INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 20:59:22 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/1/2020 10:49 16:28:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 15:23:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 13:27:22 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 12:27:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 12:27:22 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 10:07:22 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385105 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 20:13 7:04:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 9:45 pm. ETR to be provided. INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/1/2020 20:22 6:55:22 Power Power Failure (Indeterminate) Fuel sensor faulty, follow up is ongoing with hybrid team to fix the issue on 6/2/2020 ETA to be provided. INC385221 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:12 6:05:22 Power Generator failure (Indeterminate) Site located in private property. Team will be on site 6/2/2020 7:00 AM INC385140 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:22 5:55:22 Power Generator failure (Indeterminate) Red zone site. Team will be on site 6/2/2020 7:30 AM INC384299 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/1/2020 22:41 4:36:22 Power Power Failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation INC385232 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/1/2020 22:58 4:19:22 Power Power Failure (Indeterminate) Access issue on site, Team will back on site. ETA not yet available INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 23:55 3:22:22 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385166 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 1:47 1:30:22 Power Generator failure (Indeterminate) Team cannot crossed unsafe area at this time (Martissant ). ETA 7:00 AM INC385248 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/2/2020 2:40 0:37:22 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide INC385075 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 6/2/2020 2:40 0:37:22 Dependent Affected by the power issue at the main site Attached to HGA021 INC385075 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 6/2/2020 2:40 0:37:22 Dependent Affected by the power issue at the main site Attached to HGA021 INC385242 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 2:40 0:37:22 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. INC385170 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/2/2020 2:40 0:37:22 Power Power Failure (Indeterminate) Team has been informed, ETA not yet provided. ==> Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [cid:image002.jpg at 01D638B8.20EA1D00] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -- Powertt mailing list Powertt at tpmanagementsa.com http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[67018726].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[67018726].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: CC3EA2E12E814A58B1377A855FB06212.jpg Type: image/jpeg Size: 10377 bytes Desc: CC3EA2E12E814A58B1377A855FB06212.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 06:32:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 12:32:00 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 6 9 6 21 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 4 2 0 30 ZTE 7 7 4 0 7 Huawei 5 5 5 0 5 Network 41 16 11 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 6 0 1 10 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 523:20:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 178:10:32 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 165:26:32 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 155:05:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 133:00:32 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 68:12:32 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 68:12:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 68:12:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 68:12:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 68:12:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 67:40:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 34:36:32 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 26:30:32 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit from PV to the region but team can't crossed Martissant. New ETR: 6/2/2020 9:00 AM INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 26:12:32 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/1/2020 10:49 21:41:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:38 pm. ETR to be provided. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 20:36:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 18:40:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 17:40:32 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 17:40:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETR to be provided. INC385096 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/1/2020 17:10 15:20:32 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385105 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 20:13 12:17:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 9:45 pm. ETR to be provided. INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D O&M FUEL 6/1/2020 20:22 12:08:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/2/2020 at 5:10 am. ETR to be provided. INC385140 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:22 11:08:32 Power Generator failure (Indeterminate) Team is working on site INC385232 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/1/2020 22:58 9:32:32 Power Power Failure (Indeterminate) Team is on site INC384803 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/1/2020 23:55 8:35:32 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385248 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/2/2020 2:40 5:50:32 Power Power Failure (Indeterminate) Team is on site INC385248 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 2:40 5:50:32 Dependent Affected by the power issue at the main site Attached to HDN224 INC385075 HGA038 MORNE_BETE Nippes Ericsson 2G C O&M FUEL 6/2/2020 2:40 5:50:32 Dependent Affected by Fuel issue at the main site Attached to HGA021 INC385075 HGA048 BROSSARD Nippes Ericsson 2G D O&M FUEL 6/2/2020 2:40 5:50:32 Dependent Affected by Fuel issue at the main site Attached to HGA021 INC385242 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 2:40 5:50:32 Power Power Failure (Indeterminate) Portable genset is out of fuel. Team will refuel it 6/2/2020 ETA to be provided. INC385170 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/2/2020 2:40 5:50:32 Power Power Failure (Indeterminate) Team is working on site. INC385254 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 5:30 3:00:32 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC385255 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/2/2020 5:50 2:40:32 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC384865 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/2/2020 6:02 2:28:32 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385113 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/2/2020 6:02 2:28:32 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385216 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/2/2020 6:02 2:28:32 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC384966 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/2/2020 6:02 2:28:32 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385257 HDS004 PIKAN Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:02 2:28:32 Power Power Failure (Indeterminate) Team is on site INC385257 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:02 2:28:32 Dependent Affected by the power issue at the main site Attached to HDS004 INC385257 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:02 2:28:32 Dependent Affected by the power issue at the main site Attached to HDS004 INC385257 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:02 2:28:32 Dependent Affected by the power issue at the main site Attached to HDS004 INC385123 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:06 2:24:32 Power Power Failure (Solar System failure) Solar site, Site will be up with sunrise. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 07:14:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 13:14:32 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 2 7 4 14 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 3 2 0 19 ZTE 5 5 2 0 5 Huawei 3 3 3 0 3 Network 26 11 7 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 4 0 1 6 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 524:03:18 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 178:53:18 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 166:09:18 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 155:48:18 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 133:43:18 Power Generator Failure (Alternator Failure) The DC alternator is burned , spare part will be available on June 2, ETA to be provided INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 68:55:18 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 68:55:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 68:55:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 68:55:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 68:55:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 68:23:18 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 35:19:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 27:13:18 RBS RBS Fault (DUS failure) Faulty DUS4102/ spare was in transit from PV to the region but team can't crossed Martissant. New ETR: 6/2/2020 9:00 AM INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 26:55:18 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/1/2020 10:49 22:24:18 Power Power Failure (Indeterminate) Site will not be fueled. Running on genset 24hrs.Under Talkpool for rectification before refueling INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 21:19:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 18:23:18 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 18:23:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETA:11H INC385105 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 20:13 13:00:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 9:45 pm. ETR to be provided. INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D O&M FUEL 6/1/2020 20:22 12:51:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/2/2020 at 5:10 am. ETR to be provided. INC385075 HGA038 MORNE_BETE Nippes Ericsson 2G C O&M FUEL 6/2/2020 2:40 6:33:18 Dependent Affected by Fuel issue at the main site Attached to HGA021 INC385075 HGA048 BROSSARD Nippes Ericsson 2G D O&M FUEL 6/2/2020 2:40 6:33:18 Dependent Affected by Fuel issue at the main site Attached to HGA021 INC385242 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 2:40 6:33:18 Power Power Failure (Indeterminate) Portable genset is out of fuel. Team will refuel it 6/2/2020 ETA to be provided. INC384865 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/2/2020 6:02 3:11:18 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385113 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/2/2020 6:02 3:11:18 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC385216 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/2/2020 6:02 3:11:18 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. INC384966 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/2/2020 6:02 3:11:18 Power Power Failure (Solar System failure) Solar system failed, Site will be back on air at the sunrise. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 07:19:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 13:19:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1203:16:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 954:27:14 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 540:10:14 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 192:33:14 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 151:54:14 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 150:52:14 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 126:27:14 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 94:56:14 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 90:28:14 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 85:04:14 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 77:20:14 RBS RBS Fault (DUG Failure) DUG FAULTY//Spare part need to be replaced. ETA: not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 62:53:14 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 46:35:14 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 39:20:14 RBS RBS Fault (Indeterminate) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 23:08:14 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385175 HDS026 RAYMOND_LES_BAINS Sud-Est Ericsson 3G B Talkpool 6/2/2020 4:30 4:48:14 RBS RBS Fault (Indeterminate) ETA is expired, next update will be shared soon INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/2/2020 6:02 3:16:14 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 09:14:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 15:14:19 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 2 7 5 11 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 1 0 16 ZTE 5 5 1 0 5 Huawei 4 4 4 1 4 Network 25 12 6 1 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 4 0 2 6 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 526:02:14 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 180:52:14 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 168:08:14 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 157:47:14 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 135:42:14 Transmission Transmission (Indeterminate) After power team intervention, TX team is aware, ETA to be provided INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 70:54:14 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 70:54:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 70:54:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 70:54:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 70:54:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 70:22:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 37:18:14 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 28:54:14 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/1/2020 10:49 24:23:14 Power Power Failure (Indeterminate) Will not be fueled. Running on genset 24hrs.Under Talkpool for rectification before refueling INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 23:18:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 20:22:14 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 20:22:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETA: 11:00h Expired INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D O&M FUEL 6/1/2020 20:22 14:50:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/2/2020 at 5:10 am. ETR to be provided. INC385075 HGA038 MORNE_BETE Nippes Ericsson 2G C O&M FUEL 6/2/2020 2:40 8:32:14 Dependent Affected by Fuel issue at the main site Attached to HGA021 INC385075 HGA048 BROSSARD Nippes Ericsson 2G D O&M FUEL 6/2/2020 2:40 8:32:14 Dependent Affected by Fuel issue at the main site Attached to HGA021 INC384865 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/2/2020 6:02 5:10:14 Transmission Transmission (Indeterminate) Site remain down after the sunrise, Tx team is on the way to check. ETA will be provided ASAP. INC385281 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/2/2020 8:56 2:16:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/2/2020 at 10:55 am. ETR to be provided. INC385307 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 10:06 1:06:14 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 13:10h INC385200 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/2/2020 10:18 0:54:14 Power Generator failure (Indeterminate) Team is aware, ETA to be provided INC385401 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/2/2020 10:24 0:48:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:15 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 10:36:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 16:36:02 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1206:33:28 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 957:44:28 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 543:27:28 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 195:50:28 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 155:11:28 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 154:09:28 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 129:44:28 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 98:13:28 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 93:45:28 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare part collected and already on the way to the region. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 88:21:28 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 80:37:28 RBS RBS Fault (DUG Failure) DUG FAULTY//Spare part need to be replaced. ETA: not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 66:10:28 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 49:52:28 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 42:37:28 RBS RBS Fault (Indeterminate) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 26:25:28 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/2/2020 6:02 6:33:28 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385188 HDO354 DUFORT Ouest Ericsson 3G A Talkpool 6/2/2020 9:10 3:25:28 RBS RBS Fault (Indeterminate) Team is on site INC385216 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/2/2020 10:02 2:33:28 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385314 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/2/2020 11:18 1:17:28 Power Generator failure (Indeterminate) Team is aware, ETA 12:00 PM, Is expired waiting for new update. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 12:27:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 18:27:59 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 4 8 5 10 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 3 1 0 14 ZTE 6 6 2 0 6 Huawei 7 7 7 0 7 Network 27 16 10 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 3 0 0 6 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 529:16:23 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 184:06:23 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 171:22:23 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 161:01:23 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 138:56:23 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 74:08:23 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 74:08:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 74:08:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 74:08:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 74:08:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 73:36:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 40:32:23 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 32:08:23 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/1/2020 10:49 27:37:23 Power Power Failure (Indeterminate) Will not be fueled. Running on genset 24hrs.Under Talkpool for rectification before refueling INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 26:32:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 23:36:23 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 23:36:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. ETA: 14:40h INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D O&M FUEL 6/1/2020 20:22 18:04:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/2/2020 at 5:10 am. ETR to be provided. INC385075 HGA038 MORNE_BETE Nippes Ericsson 2G C O&M FUEL 6/2/2020 2:40 11:46:23 Dependent Affected by Fuel issue at the main site Attached to HGA021 INC385075 HGA048 BROSSARD Nippes Ericsson 2G D O&M FUEL 6/2/2020 2:40 11:46:23 Dependent Affected by Fuel issue at the main site Attached to HGA021 INC385281 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/2/2020 8:56 5:30:23 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is aware. ETA still pending due to heavy rain in the region INC385419 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 11:41 2:45:23 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:30 PM INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 2:42:23 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:30 PM INC385325 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/2/2020 11:47 2:39:23 Power Generator failure (Indeterminate) Team is on site INC385437 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 12:53 1:33:23 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:00 PM INC385198 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 12:59 1:27:23 Power Generator Failure (Engine Knocking ) Engine Knocking reported. ETR recovery plan is expected from TP INC385340 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/2/2020 13:06 1:20:23 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:15 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 12:31:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 18:31:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1208:29:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 959:40:15 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 545:23:15 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 197:46:15 RBS RBS Fault (Indeterminate) Sector A down. Access blocked by owner, follow up is ongoing with Acquisition. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 157:07:15 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 156:05:15 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 131:40:15 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 100:09:15 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 95:41:15 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare need to be replaced. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 90:17:15 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 82:33:15 RBS RBS Fault (DUG Failure) DUG FAULTY//Spare part need to be replaced. ETA: not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 68:06:15 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 51:48:15 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 44:33:15 RBS RBS Fault (RUS failure) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 28:21:15 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/2/2020 6:02 8:29:15 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385216 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/2/2020 10:02 4:29:15 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 2:52:15 RBS RBS Fault (Indeterminate) Sector C down. Team is aware, ETA 6:15 PM INC385338 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 6/2/2020 13:35 0:56:15 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 0:51:15 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare need to be replaced ETA: not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 14:38:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 20:38:13 +0000 Subject: [Rantt] NOC hourly report at 4:00PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 6 7 3 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 2 1 0 11 ZTE 4 4 2 0 4 Huawei 9 9 9 0 9 Network 24 15 12 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 5 0 0 4 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 531:26:33 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 186:16:33 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 173:32:33 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 163:11:33 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 141:06:33 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 76:18:33 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 76:18:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 76:18:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 76:18:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 76:18:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 75:46:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 42:42:33 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 34:18:33 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 28:42:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 25:46:33 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 25:46:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. Team is on site INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 4:52:33 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385437 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 12:53 3:43:33 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 4:30 PM INC385339 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M Fuel 6/2/2020 14:00 2:36:33 Fuel Generator failure (Fuel issue) Rescue is ongoing, ETR will be shared soon INC385339 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/2/2020 14:00 2:36:33 Fuel Affected by the fuel issue at the main site Affected by HDO307 INC385339 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/2/2020 14:00 2:36:33 Fuel Affected by the fuel issue at the main site Affected by HDO307 INC385462 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 15:05 1:31:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC385371 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/2/2020 15:06 1:30:33 Power Generator failure (Indeterminate) Team is aware, ETA to be provided INC385465 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/2/2020 15:13 1:23:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Jun 2 14:46:59 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 2 Jun 2020 20:46:59 +0000 Subject: [Rantt] NOC hourly report at 4:00PM In-Reply-To: References: Message-ID: HDS256: Fuel cannot be delivered until access is negotiated, is there an updare for this? HGA125: Power team requested.Fueling completed. HDO307: ETA not confirmed. Investigation required from Talkpool as this ASCOT is extremely dirty and overconsuming. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 02/06/2020 16:38 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M , Hai_SalesGM Subject: NOC hourly report at 4:00PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 6 7 3 8 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 2 1 0 11 ZTE 4 4 2 0 4 Huawei 9 9 9 0 9 Network 24 15 12 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 5 0 0 4 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 531:26:33 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 186:16:33 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 173:32:33 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 163:11:33 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 141:06:33 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 76:18:33 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 76:18:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 76:18:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 76:18:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 76:18:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 75:46:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 42:42:33 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 34:18:33 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 28:42:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. ETR pending due to blocked access by people in the area INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 25:46:33 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 14:50 25:46:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 5:35 pm. Team is on site INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 4:52:33 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385437 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 12:53 3:43:33 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 4:30 PM INC385339 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M Fuel 6/2/2020 14:00 2:36:33 Fuel Generator failure (Fuel issue) Rescue is ongoing, ETR will be shared soon INC385339 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/2/2020 14:00 2:36:33 Fuel Affected by the fuel issue at the main site Affected by HDO307 INC385339 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/2/2020 14:00 2:36:33 Fuel Affected by the fuel issue at the main site Affected by HDO307 INC385462 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 15:05 1:31:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC385371 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/2/2020 15:06 1:30:33 Power Generator failure (Indeterminate) Team is aware, ETA to be provided INC385465 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/2/2020 15:13 1:23:33 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 16:33:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 22:33:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (600 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1212:30:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 963:41:55 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 549:24:55 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 161:08:55 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 160:06:55 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 135:41:55 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 104:10:55 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 99:42:55 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare need to be replaced. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 94:18:55 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 72:07:55 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 55:49:55 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 48:34:55 RBS RBS Fault (RUS failure) RUS01B3 faulty.// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 32:22:55 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/2/2020 6:02 12:30:55 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385216 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/2/2020 10:02 8:30:55 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 6:53:55 RBS RBS Fault (Indeterminate) Sector C down. Team is aware, ETA 6:15 PM INC385338 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 6/2/2020 13:35 4:57:55 Power Power Failure (Indeterminate) Team has been informed. ETA still pending due to heavy rain in the region. Next update will be shared @20:40h INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 4:52:55 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare need to be replaced ETA: not yet available INC385384 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 6/2/2020 16:15 2:17:55 Power Power Failure (Indeterminate) Site running on commercial power, sector will be up with commercial power INC385398 HDN208 LIMBE Nord Ericsson 3G+LTE A Talkpool 6/2/2020 17:30 1:02:55 Transmission Transmission (Faulty IF cable) Fiber cable faulty, Need to be replaced, ETR to be provided INC385400 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 17:45 0:47:55 RBS RBS Fault (Indeterminate) Team has been informed. ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 17:15:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 2 Jun 2020 23:15:56 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 2nd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 2nd, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 534:00:00 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 188:50:00 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 176:06:00 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 165:45:00 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 143:40:00 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 78:52:00 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 78:52:00 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 78:52:00 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 78:52:00 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 78:52:00 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 78:20:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 45:16:00 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 36:52:00 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 31:16:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 28:20:00 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 28:20:00 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA is expired, team on field is unreachable. Next update will be shared once available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 7:26:00 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385339 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M fuel 6/2/2020 14:00 5:10:00 Fuel Generator failure (Fuel issue) Rescue is ongoing, ETA 7:30 PM INC385339 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M fuel 6/2/2020 14:00 5:10:00 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC385339 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M fuel 6/2/2020 14:00 5:10:00 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC385339 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M fuel 6/2/2020 14:00 5:10:00 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC385339 HAIDO433 DIGUE PROBY Ouest Huawei 2G+3G+LTE D O&M fuel 6/2/2020 14:00 5:10:00 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC385393 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/2/2020 17:54 1:16:00 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 1:10:00 Power Generator failure (Indeterminate) Team is aware, ETA to be provided INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 1:10:00 Dependent Affected by the power issue at the main site Affected by HDN114 INC385505 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 18:05 1:05:00 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC385400 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 18:18 0:52:00 Transmission Transmission (Indeterminate) Team has been informed. ETA to be provided INC385490 HDC352 MATELGATE Centre Ericsson 2G D Talkpool 6/2/2020 18:19 0:51:00 Power Generator failure (Indeterminate) Team is aware, ETA to be provided INC385494 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:30 0:40:00 Power Generator failure (Indeterminate) Team is aware, ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1213:08:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 964:19:00 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 550:02:00 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 161:46:00 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 160:44:00 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 136:19:00 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 104:48:00 RBS RBS Fault (RUS failure) Faulty RUS01B8 in sector B. Spare not yet available for replacement. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 100:20:00 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare need to be replaced. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 94:56:00 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 72:45:00 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 56:27:00 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 33:00:00 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/2/2020 6:02 13:08:00 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385216 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/2/2020 10:02 9:08:00 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 7:31:00 RBS RBS Fault (Indeterminate) Sector C down. Team is aware, ETA 6:15 PM INC385338 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 6/2/2020 13:35 5:35:00 Power Power Failure (Indeterminate) Team has been informed. ETA still pending due to heavy rain in the region. Next update will be shared @20:40h INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 5:30:00 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare need to be replaced ETA: not yet available INC385398 HDN208 LIMBE Nord Ericsson 3G+LTE A Talkpool 6/2/2020 17:30 1:40:00 Transmission Transmission (Faulty IF cable) Fiber calble faulty, Need to to be replaced, ETR to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC385253 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 4:50 6/2/2020 7:45 2:54:49 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up without any intervention INC385221 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:12 6/2/2020 7:47 10:34:16 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified 1.25 gal. of coolant / 1 gal. of oil added and genset restarted INC385166 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 1:47 6/2/2020 8:19 6:31:14 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker ELTEK burned Need to be justified Reset breaker with default. Breaker must to be changed INC385264 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:22 6/2/2020 8:17 10:54:26 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Tripped Need to be justified Reset breaker and genset restarted INC385254 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 5:30 6/2/2020 8:47 3:16:31 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK 1 1/2 gal. of coolant added and genset restarted INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 13:50 6/2/2020 8:51 19:00:57 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel tank empty Need to be justified Genset restarted after a rescue was performed INC385401 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 10:24 6/2/2020 11:41 1:17:02 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due to priming pump dirty OK Cleaned priming pump, reset alarm and genset restarted INC385418 HAIDO658 MARTISSANT Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/2/2020 11:36 6/2/2020 12:52 1:15:44 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up without any intervention INC385414 HAIDO456 JUVENAT_5 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 11:20 6/2/2020 12:22 1:02:01 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK 1 1/2 gal. of coolant added and genset restarted INC385414 HAIDO113 CANAPE-JUVENAT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 11:20 6/2/2020 12:22 1:02:01 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO456 Cascaded Back on air with the main site INC385419 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 11:41 6/2/2020 14:01 2:19:04 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start, no water distilled in the battery starter OK 1 gal. of coolant added and genset restarted INC385340 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/2/2020 13:06 6/2/2020 15:03 1:56:12 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK 1 gal. of coolant added and genset restarted INC385451 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 14:07 6/2/2020 15:07 0:59:13 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up without any intervention INC385451 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/2/2020 14:07 6/2/2020 15:07 0:59:13 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back on air with the main site INC385453 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 14:10 6/2/2020 15:34 1:23:05 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to oil sensor faulty OK 1/2 gal. of oil added and genset restarted INC385198 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 12:59 6/2/2020 14:13 1:14:35 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up with commercial power source INC385462 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 15:05 6/2/2020 17:12 2:06:57 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to starter battery faulty OK Genset restarted with another battery INC385437 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 12:53 6/2/2020 17:19 4:26:05 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolutions and details is expected from concerned team INC385465 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/2/2020 15:13 6/2/2020 17:34 2:20:06 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to fan belt broken OK Fan belt replaced, radiator cleaned and genset restarted INC385174 HDC363 NOYAU Centre Ericsson 2G D Talkpool 6/2/2020 4:14 6/2/2020 7:50 3:36:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1 gallon oil added by team INC385177 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/2/2020 5:50 6/2/2020 7:43 1:53:00 4:00:00 Compliant Power Generator failure (High temperature) high temp fail OK Team add 1 gallon coolant an INC385177 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/2/2020 5:50 6/2/2020 7:43 1:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC244 Cascaded Site back on air with the main site INC385248 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/2/2020 2:40 6/2/2020 8:55 6:15:01 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK Team add 1.50 gal oil +1oil filter+1 fuel filter +1air filter, INC385248 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 2:40 6/2/2020 8:55 6:15:01 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN224 Cascaded Site back on air with the main site INC385232 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/1/2020 22:58 6/2/2020 8:22 9:24:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Genset breaker tripped Need to be justified Data ECU fail / loose contact / reset board, restart auto mode INC384966 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/2/2020 6:02 6/2/2020 10:00 3:58:09 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC384865 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/2/2020 6:02 6/2/2020 11:34 5:32:26 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC385113 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/2/2020 10:03 6/2/2020 11:40 1:37:26 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC385314 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/2/2020 11:18 6/2/2020 12:40 1:21:25 4:00:00 Compliant Power Generator Failure (Underspeed) (Underspeed) Need to be justified Fuel filter very dirty/ Fuel filter washed and Genset restart INC385314 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/2/2020 11:18 6/2/2020 12:40 1:21:25 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site back on air with the main site INC385314 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/2/2020 11:18 6/2/2020 12:40 1:21:25 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site back on air with the main site INC385314 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/2/2020 11:18 6/2/2020 12:40 1:21:25 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site back on air with the main site INC385314 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/2/2020 11:18 6/2/2020 12:40 1:21:25 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site back on air with the main site INC385200 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/2/2020 10:18 6/2/2020 12:51 2:32:14 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Commercial power restored. INC385325 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/2/2020 11:47 6/2/2020 14:40 2:52:52 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1gal oil add,1oil filter,1fuel filter INC385363 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 6/2/2020 14:30 6/2/2020 17:31 3:00:57 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK /1 gallon of oil added & restart INC385170 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/2/2020 2:40 6/2/2020 7:10 4:30:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty oil filter Need to be justified Oil filter has been replaced and genset restarted INC385255 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/2/2020 5:50 6/2/2020 8:10 2:20:30 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC385257 HDS004 PIKAN Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:02 6/2/2020 8:18 2:16:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption OK 1.5 gallon of coolant added INC385257 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:02 6/2/2020 8:18 2:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS004 Cascaded Back on air with the main site INC385257 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:02 6/2/2020 8:18 2:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS004 Cascaded Back on air with the main site INC385257 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:02 6/2/2020 8:18 2:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS004 Cascaded Back on air with the main site INC385123 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/2/2020 6:06 6/2/2020 9:01 2:55:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC384863 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/1/2020 6:00 6/2/2020 9:15 27:14:31 4:00:00 Not Compliant RBS RBS Fault (DUS failure) Faulty DUS Spare DUS has been replaced INC385282 HAIGA143 KAFOU CITRON Grande-Anse ZTE 2G+3G C Talkpool 6/2/2020 9:02 6/2/2020 10:40 1:37:29 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK Oil filter replaced and 1.5 gallon of oil added INC385282 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/2/2020 9:02 6/2/2020 10:40 1:37:29 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA143. Cascaded Back on air with the main site INC385282 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 6/2/2020 9:02 6/2/2020 10:40 1:37:29 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA143. Cascaded Back on air with the main site INC385282 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/2/2020 9:02 6/2/2020 10:40 1:37:29 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA143. Cascaded Back on air with the main site INC385282 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 6/2/2020 9:02 6/2/2020 10:40 1:37:29 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA143. Cascaded Back on air with the main site INC385105 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/1/2020 20:13 6/2/2020 10:20 14:06:30 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC385242 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 2:40 6/2/2020 11:01 8:21:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset was out of fuel Fuel Delivery Delay 6 gallons of fuel added INC385307 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 10:06 6/2/2020 11:39 1:32:51 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC385014 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/1/2020 10:49 6/2/2020 15:50 29:01:24 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC385281 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/2/2020 8:56 6/2/2020 15:29 6:32:57 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC385075 HGA021 ARNAULD Nippes Ericsson 2G+3G D O&M FUEL 6/1/2020 20:22 6/2/2020 15:45 19:23:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel issue Fuel Delivery Delay Fuel has been transferred from main tank INC385075 HGA038 MORNE_BETE Nippes Ericsson 2G C O&M FUEL 6/2/2020 2:40 6/2/2020 15:45 13:05:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HGA021 Cascaded Back on air with the main site INC385075 HGA048 BROSSARD Nippes Ericsson 2G D O&M FUEL 6/2/2020 2:40 6/2/2020 15:45 13:05:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HGA021 Cascaded Back on air with the main site Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC385314 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/2/2020 11:18 6/2/2020 12:08 0:49:25 4:00:00 Compliant Power Generator Failure (Underspeed) Under speed alarm on Genset due to dirty fuel filter. OK Underspeed / Fuel filter very dirty./ Starter battery./ Fuel filter washed and Genset restart with INC384060 HDN240 RANQUITE Nord Ericsson 2G D Talkpool 5/30/2020 3:58 6/2/2020 11:37 79:39:35 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG faulty Spare DUG FAULTY// DUG SPARE NEEDED INC381268 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 5/25/2020 8:45 6/2/2020 5:45 189:00:35 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from team INC384679 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 5/31/2020 17:58 6/2/2020 18:47 48:49:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS fail Spare RCA and resolution expected from team INC385175 HDS026 RAYMOND_LES_BAINS Sud-Est Ericsson 3G B Talkpool 6/2/2020 4:30 6/2/2020 10:00 5:30:00 5:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B5 Spare RUS01B5 has been replaced INC385453 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/2/2020 14:10 6/2/2020 15:34 1:24:00 5:00:00 Compliant Dependent Affected by the power issue at the main site Affected by backup Microwave link passing through HAIDO067 facing SDH028. Cascaded Back on air with the main site INC385453 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/2/2020 14:10 6/2/2020 15:34 1:24:00 5:00:00 Compliant Dependent Affected by the power issue at the main site Affected by backup Microwave link passing through HAIDO067 facing SDH028. Cascaded Back on air with the main site INC385453 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 6/2/2020 14:10 6/2/2020 15:34 1:24:00 5:00:00 Compliant Dependent Affected by the power issue at the main site Affected by backup Microwave link passing through HAIDO067 facing SDH028. Cascaded Back on air with the main site INC385188 HDO354 DUFORT Ouest Ericsson 3G A Talkpool 6/2/2020 9:10 6/2/2020 18:09 8:59:00 5:00:00 Not Compliant RBS RBS Fault (RRU failure) Faulty RRUS Spare RRUS has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 18:23:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 00:23:56 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 2 9 7 18 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 4 2 0 27 ZTE 3 3 1 0 3 Huawei 6 6 5 0 6 Network 36 13 8 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 17 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 535:11:39 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 190:01:39 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 177:17:39 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 166:56:39 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 144:51:39 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 80:03:39 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 80:03:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 80:03:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 80:03:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 80:03:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 79:31:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 46:27:39 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Digicel 6/1/2020 6:18 38:03:39 Power Power Failure (Indeterminate) Fuel has been stolen on site, security team has been informed. More update will share once available. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 32:27:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 29:31:39 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 29:31:39 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is aware, team on field is unreachable. Next update will be shared once available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 8:37:39 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385393 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/2/2020 17:54 2:27:39 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 2:21:39 Power Generator failure (Indeterminate) Team is informed , ETA 9:20PM INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 2:21:39 Dependent Affected by the power issue at the main site Affected by HDN114 INC385400 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 18:18 2:03:39 Transmission Transmission (Indeterminate) Team cannot provide update. INC385494 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:30 1:51:39 Power Generator failure (Indeterminate) Team is informed , ETA 9:20PM INC385512 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 18:55 1:26:39 Power Generator failure (Indeterminate) Team has been dispatched and ETA 8:50 PM INC385512 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/2/2020 18:55 1:26:39 Dependent Affected by the power issue at the main site Affected by HDO511 INC385521 HDN208 LIMBE Nord Ericsson 2G+3G+LTE A Talkpool 6/2/2020 19:39 0:42:39 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC385521 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 6/2/2020 19:39 0:42:39 Dependent Affected by the power issue at the main site Attached to HDN208 INC385521 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/2/2020 19:39 0:42:39 Dependent Affected by the power issue at the main site Attached to HDN208 INC385521 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 6/2/2020 19:39 0:42:39 Dependent Affected by the power issue at the main site Attached to HDN208 INC385521 HDN299 KALIMET Nord Ericsson 2G D Talkpool 6/2/2020 19:39 0:42:39 Dependent Affected by the power issue at the main site Attached to HDN208 INC385521 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/2/2020 19:39 0:42:39 Dependent Affected by the power issue at the main site Attached to HDN208 INC385521 HDN203 CHABAUD Nord Ericsson 2G+3G D Talkpool 6/2/2020 19:39 0:42:39 Dependent Affected by the power issue at the main site Attached to HDN208 INC385521 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 6/2/2020 19:39 0:42:39 Dependent Affected by the power issue at the main site Attached to HDN208 INC385521 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/2/2020 19:39 0:42:39 Dependent Affected by the power issue at the main site Attached to HDN208 INC385521 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/2/2020 19:39 0:42:39 Dependent Affected by the power issue at the main site Attached to HDN208 INC385521 HDN260 PREVAL Nord Ericsson 2G B Talkpool 6/2/2020 19:39 0:42:39 Dependent Affected by the power issue at the main site Attached to HDN208 INC385521 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 6/2/2020 19:39 0:42:39 Dependent Affected by the power issue at the main site Attached to HDN208 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 19:16:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 01:16:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1215:12:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 966:23:59 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 552:06:59 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 163:50:59 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 162:48:59 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC383910 HDN216 PIGNON Nord Ericsson 2G A Talkpool 5/29/2020 14:50 102:24:59 RBS RBS Fault (RUS failure) RUS01B3 faulty. Spare need to be replaced. ETA: not yet available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 97:00:59 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 74:49:59 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 58:31:59 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 35:04:59 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/2/2020 6:02 15:12:59 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385216 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/2/2020 10:02 11:12:59 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 9:35:59 RBS RBS Fault (Indeterminate) ETA expired , new ETA not yet available INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 7:34:59 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare need to be replaced ETA: not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 20:23:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 02:23:26 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 7 12 4 17 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 6 4 0 29 ZTE 6 6 4 0 6 Huawei 5 5 5 0 5 Network 33 17 13 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 3 13 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 537:06:16 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 191:56:16 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 179:12:16 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 168:51:16 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 146:46:16 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 81:58:16 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 81:58:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 81:58:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 81:58:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 81:58:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 81:26:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 48:22:16 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 39:58:16 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is aware, ETA 10:40PM. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 34:22:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 32:26:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 31:26:16 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 31:26:16 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is aware, team on field is unreachable. Next update will be shared once available INC385215 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 20:38 25:38:16 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC385215 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 20:38 25:38:16 Dependent Affected by the power issue at the main site Affected by HDO021 INC385221 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:12 25:04:16 Power Generator failure (Indeterminate) Site located in private property. Team will be on site 6/2/2020 7:00 AM INC385140 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:22 24:54:16 Power Generator failure (Indeterminate) Red zone site. Team will be on site 6/2/2020 7:30 AM INC385536 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/2/2020 16:04 6:12:16 Transmission Transmission (Indeterminate) Team on site waiting for access INC385601 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 17:44 4:32:16 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385393 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/2/2020 17:54 4:22:16 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 4:16:16 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 4:16:16 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 4:16:16 Dependent Affected by the power issue at the main site Affected by HDN161 INC385400 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 18:18 3:58:16 Transmission Transmission (Indeterminate) Team is aware, ETA 10:00PM expired, more update is expected from team. INC385513 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/2/2020 19:00 3:16:16 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 2:02:16 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim that area is unsafe. The will reach the site 3/6/2020 , ETA 7:00AM INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 2:02:16 Dependent Affected by the power issue at the main site Attached to HDC223 INC385531 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/2/2020 20:26 1:50:16 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385531 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/2/2020 20:26 1:50:16 Dependent Affected by the power issue at the main site Attached to HDC318 INC385614 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/2/2020 21:30 0:46:16 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC385614 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/2/2020 21:30 0:46:16 Dependent Affected by the power issue at the main site Attached to HDN207 INC385614 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/2/2020 21:30 0:46:16 Dependent Affected by the power issue at the main site Attached to HDN207 INC385614 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/2/2020 21:30 0:46:16 Dependent Affected by the power issue at the main site Attached to HDN207 INC385614 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/2/2020 21:30 0:46:16 Dependent Affected by the power issue at the main site Attached to HDN207 INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 0:42:16 Transmission Transmission (Indeterminate) Tx team has been informed, ETA to be provided. INC385541 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/2/2020 21:45 0:31:16 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 20:25:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 02:25:07 +0000 Subject: [Rantt] Recall: NOC hourly report at 10:00 PM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 10:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From John.Ormonde at digicelgroup.com Tue Jun 2 20:30:47 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 3 Jun 2020 02:30:47 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: HDS256: Access blocked. HDO284: not on previous reports but 10pm says fuel team was informed at 4:30pm. Confirm details, thanks. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 02/06/2020 22:23 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 7 12 4 17 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 6 4 0 29 ZTE 6 6 4 0 6 Huawei 5 5 5 0 5 Network 33 17 13 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 3 13 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 537:06:16 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 191:56:16 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 179:12:16 Power Generator Failure (Engine broken) Engine broken reported, ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 168:51:16 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 146:46:16 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 81:58:16 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 81:58:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 81:58:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 81:58:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 81:58:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 81:26:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 48:22:16 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 39:58:16 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is aware, ETA 10:40PM. INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 34:22:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC384970 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/1/2020 13:50 32:26:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/1/2020 at 4:30 PM. ETR will be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 31:26:16 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 31:26:16 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is aware, team on field is unreachable. Next update will be shared once available INC385215 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/1/2020 20:38 25:38:16 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow up is ongoing INC385215 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/1/2020 20:38 25:38:16 Dependent Affected by the power issue at the main site Affected by HDO021 INC385221 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:12 25:04:16 Power Generator failure (Indeterminate) Site located in private property. Team will be on site 6/2/2020 7:00 AM INC385140 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/1/2020 21:22 24:54:16 Power Generator failure (Indeterminate) Red zone site. Team will be on site 6/2/2020 7:30 AM INC385536 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/2/2020 16:04 6:12:16 Transmission Transmission (Indeterminate) Team on site waiting for access INC385601 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 17:44 4:32:16 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385393 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/2/2020 17:54 4:22:16 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 4:16:16 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 4:16:16 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 4:16:16 Dependent Affected by the power issue at the main site Affected by HDN161 INC385400 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 18:18 3:58:16 Transmission Transmission (Indeterminate) Team is aware, ETA 10:00PM expired, more update is expected from team. INC385513 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/2/2020 19:00 3:16:16 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 2:02:16 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim that area is unsafe. The will reach the site 3/6/2020 , ETA 7:00AM INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 2:02:16 Dependent Affected by the power issue at the main site Attached to HDC223 INC385531 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/2/2020 20:26 1:50:16 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385531 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/2/2020 20:26 1:50:16 Dependent Affected by the power issue at the main site Attached to HDC318 INC385614 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/2/2020 21:30 0:46:16 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC385614 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/2/2020 21:30 0:46:16 Dependent Affected by the power issue at the main site Attached to HDN207 INC385614 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/2/2020 21:30 0:46:16 Dependent Affected by the power issue at the main site Attached to HDN207 INC385614 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/2/2020 21:30 0:46:16 Dependent Affected by the power issue at the main site Attached to HDN207 INC385614 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/2/2020 21:30 0:46:16 Dependent Affected by the power issue at the main site Attached to HDN207 INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 0:42:16 Transmission Transmission (Indeterminate) Tx team has been informed, ETA to be provided. INC385541 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/2/2020 21:45 0:31:16 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 20:32:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 02:32:55 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 11 5 16 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 6 4 0 28 ZTE 3 3 1 0 3 Huawei 6 6 6 0 6 Network 30 15 11 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 3 12 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 537:20:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 192:10:32 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 179:26:32 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 169:05:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 147:00:32 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 82:12:32 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 82:12:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 82:12:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 82:12:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 82:12:32 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 81:40:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 48:36:32 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 34:36:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 31:40:32 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 31:40:32 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is aware, team on field is unreachable. Next update will be shared once available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 10:46:32 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385536 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/2/2020 16:04 6:26:32 Transmission Transmission (Indeterminate) Team on site waiting for access INC385397 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/2/2020 17:26 5:04:32 Power Generator failure (Fuel issue) Fuel team is informed 6/02/2020 08:30 PM. ETA to be provided by them INC385601 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 17:44 4:46:32 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385393 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/2/2020 17:54 4:36:32 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 4:30:32 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 4:30:32 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 4:30:32 Dependent Affected by the power issue at the main site Affected by HDN161 INC385400 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 18:18 4:12:32 Transmission Transmission (Indeterminate) Team is aware, ETA 10:00PM expired, more update is expected from team. INC385513 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/2/2020 19:00 3:30:32 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 2:16:32 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim that area is unsafe. The will reach the site 3/6/2020 , ETA 7:00AM INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 2:16:32 Dependent Affected by the power issue at the main site Attached to HDC223 INC385531 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/2/2020 20:26 2:04:32 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385531 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/2/2020 20:26 2:04:32 Dependent Affected by the power issue at the main site Attached to HDC318 INC385528 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 20:52 1:38:32 Power Generator failure (Indeterminate) Genset Site will be up with commercial power. INC385614 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/2/2020 21:30 1:00:32 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC385614 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/2/2020 21:30 1:00:32 Dependent Affected by the power issue at the main site Attached to HDN207 INC385614 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/2/2020 21:30 1:00:32 Dependent Affected by the power issue at the main site Attached to HDN207 INC385614 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/2/2020 21:30 1:00:32 Dependent Affected by the power issue at the main site Attached to HDN207 INC385614 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/2/2020 21:30 1:00:32 Dependent Affected by the power issue at the main site Attached to HDN207 INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 0:56:32 Transmission Transmission (Indeterminate) Tx team has been informed, ETA to be provided. INC385541 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/2/2020 21:45 0:45:32 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 22:19:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 04:19:19 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 6 9 5 14 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 3 2 0 20 ZTE 5 5 3 0 5 Huawei 9 9 9 1 9 Network 32 17 14 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 2 6 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 539:07:20 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 193:57:20 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 181:13:20 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 170:52:20 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 148:47:20 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 83:59:20 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 83:59:20 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 83:59:20 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 83:59:20 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 83:59:20 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 83:27:20 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 50:23:20 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 36:23:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 33:27:20 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 33:27:20 Power Power Failure (Indeterminate) Site remains down after refueling. Another power team team will reach site 6/3/2020 ETA to be provided. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 12:33:20 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385536 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/2/2020 16:04 8:13:20 Transmission Transmission (Indeterminate) Team working on site INC385397 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/2/2020 17:26 6:51:20 Power Generator failure (Fuel issue) Fuel team is informed 6/02/2020 08:30 PM. ETA to be provided by them INC385601 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 17:44 6:33:20 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 6:17:20 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 6:17:20 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 6:17:20 Dependent Affected by the power issue at the main site Affected by HDN161 INC385549 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 18:18 5:59:20 Power Power Failure (Indeterminate) Power team has been requested on site, Team is waiting for access. INC385513 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/2/2020 19:00 5:17:20 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 4:03:20 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim that area is unsafe. The will reach the site 3/6/2020 , ETA 7:00AM INC385528 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 20:52 3:25:20 Power Generator failure (Indeterminate) Genset Site will be up with commercial power. INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 2:43:20 Transmission Transmission (Indeterminate) Due heavy rain, team will reach site 6/3/2020 ETA to be provided. INC385621 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/2/2020 21:57 2:20:20 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with the site inspector. INC385545 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 22:30 1:47:20 Power Power Failure (Indeterminate) Carburetor issue, Team will go back to the site 6/3/2020 ETA 7:00AM. INC385551 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 23:10 1:07:20 Power Generator failure (Indeterminate) Private propriety. Team will be on site 7:00 AM INC385551 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/2/2020 23:10 1:07:20 Power Affected by the power issue at the main site Affected by HDO021 INC385630 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/2/2020 23:18 0:59:20 Power Power Failure (Indeterminate) Team is aware, ETA 12:30AM. INC385635 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 23:35 0:42:20 Power Generator failure (Indeterminate) Team is informed. ETA 2:15 AM INC385554 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/2/2020 23:37 0:40:20 Power Power Failure (Indeterminate) Team is aware, ETA 1:30AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 2nd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 2nd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 2nd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 22:31:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 04:31:15 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1218:23:26 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 969:34:26 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 555:17:26 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 167:01:26 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 165:59:26 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 141:34:26 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 100:11:26 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 78:00:26 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 61:42:26 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 38:15:26 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 12:46:26 RBS RBS Fault (Indeterminate) fiber cut, fiber spare needed INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 10:45:26 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare need to be replaced ETA: not yet available INC385398 HDN208 LIMBE Nord Ericsson 3G+LTE A Talkpool 6/2/2020 17:30 6:55:26 Transmission Transmission (Faulty IF cable) Fiber cable faulty, Need to be replaced, ETR to be provided INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 2:51:26 Transmission Transmission (Indeterminate) Due heavy rain, team will reach site 6/3/2020 ETA to be provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 2 23:32:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 05:32:04 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 6 10 8 13 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 2 0 19 ZTE 9 9 3 0 9 Huawei 9 9 9 1 9 Network 35 21 14 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 2 9 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 540:14:37 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 195:04:37 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 182:20:37 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 171:59:37 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 149:54:37 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 85:06:37 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 85:06:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 85:06:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 85:06:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 85:06:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 84:34:37 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 51:30:37 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 37:30:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 34:34:37 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 34:34:37 Power Power Failure (Indeterminate) Site remains down after refueling. Another power team team will reach site 6/3/2020 ETA to be provided. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 13:40:37 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385536 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/2/2020 16:04 9:20:37 Transmission Transmission (Indeterminate) NTP server unreachability issue. Tx assistance is required INC385397 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/2/2020 17:26 7:58:37 Power Generator failure (Fuel issue) Fuel team is informed 6/02/2020 08:30 PM. ETA to be provided by them INC385601 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 17:44 7:40:37 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 7:24:37 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 7:24:37 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 7:24:37 Dependent Affected by the power issue at the main site Affected by HDN161 INC385549 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 18:18 7:06:37 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with the site inspector. INC385513 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/2/2020 19:00 6:24:37 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 5:10:37 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim that area is unsafe. The will reach the site 3/6/2020 , ETA 7:00AM INC385528 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 20:52 4:32:37 Power Generator failure (Indeterminate) Site will be up with commercial power. INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 3:50:37 Transmission Transmission (Indeterminate) Due heavy rain, team will reach site 6/3/2020 ETA to be provided. INC385621 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/2/2020 21:57 3:27:37 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with the site inspector. INC385545 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 22:30 2:54:37 Power Power Failure (Indeterminate) Carburetor issue, Team will go back to the site 6/3/2020 ETA 7:00AM. INC385551 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 23:10 2:14:37 Power Generator failure (Indeterminate) Private propriety. Team will be on site 7:00 AM INC385551 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/2/2020 23:10 2:14:37 Power Affected by the power issue at the main site Affected by HDO021 INC385635 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 23:35 1:49:37 Power Generator failure (Indeterminate) Team is informed. ETA 2:15 AM INC385554 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/2/2020 23:37 1:47:37 Power Power Failure (Indeterminate) Team is aware, ETA 1:30AM. INC385641 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/3/2020 0:37 0:47:37 Power Power Failure (Indeterminate) Site is located in red zone, Team will reach site at 7:00AM. INC385641 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 0:47:37 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 0:47:37 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 0:47:37 Dependent Affected by the power issue at the main site Affected by HAIDS204 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 3rd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 3rd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 3rd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 01:37:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 07:37:49 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 5 11 9 15 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 6 2 0 24 ZTE 11 11 5 0 11 Huawei 5 5 5 0 5 Network 35 22 12 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 2 13 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 43962.54861 542:24:59 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 43962.54861 542:24:59 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 43962.54861 542:24:59 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 43962.54861 542:24:59 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 43962.54861 542:24:59 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385397 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 43962.54861 542:24:59 Power Generator failure (Fuel issue) Fuel team is informed 6/02/2020 08:30 PM. ETA to be provided by them INC385637 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 43962.54861 542:24:59 Power Generator failure (Indeterminate) Private propriety. Team will be on site 7:00 AM INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 43976.93056 197:14:59 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 43978.8125 152:04:59 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 43981.5125 87:16:59 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 43981.5125 87:16:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 43981.5125 87:16:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 43981.5125 87:16:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 43981.5125 87:16:59 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 43982.9125 53:40:59 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 43983.49583 39:40:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 43983.61806 36:44:59 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 43983.61806 36:44:59 Power Power Failure (Indeterminate) Site remains down after refueling. Another power team team will reach site 6/3/2020 ETA to be provided. INC385536 HDN260 PREVAL Nord Ericsson 3G B Talkpool 43984.66944 11:30:59 Transmission Transmission (Indeterminate) NTP server unreachability issue. Tx assistance is required INC385601 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 43984.73889 9:50:59 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 43984.75 9:34:59 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 43984.75 9:34:59 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 43984.75 9:34:59 Dependent Affected by the power issue at the main site Affected by HDN161 INC385549 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 43984.7625 9:16:59 Power Power Failure (Indeterminate) Access issue, team will go back to the site 6/3/2020 ETA to be provided. INC385513 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 43984.79167 8:34:59 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 43984.84306 7:20:59 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim that area is unsafe. The will reach the site 3/6/2020 , ETA 7:00AM INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 43984.89861 6:00:59 Transmission Transmission (Indeterminate) Due heavy rain, team will reach site 6/3/2020 ETA to be provided. INC385621 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 43984.91458 5:37:59 Power Power Failure (Indeterminate) Access issue, team will go back to the site 6/3/2020 ETA to be provided. INC385545 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 43984.9375 5:04:59 Power Power Failure (Indeterminate) Carburetor issue, Team will go back to the site 6/3/2020 ETA 7:00AM. INC385636 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 43985.00417 3:28:59 Power Generator failure (Indeterminate) Team is informed , ETA 4:20AM INC385641 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 43985.02569 2:57:59 Power Power Failure (Indeterminate) Site is located in red zone, Team will reach site at 7:00AM. INC385641 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 43985.02569 2:57:59 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 43985.02569 2:57:59 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 43985.02569 2:57:59 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 43985.02569 2:57:59 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385649 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 43985.04861 2:24:59 Power Power Failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation. INC385572 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 43985.09306 1:20:59 Power Generator failure (Indeterminate) Team is informed , ETA 6:15AM INC385572 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 43985.09306 1:20:59 Dependent Affected by the power issue at the main site Attached to HDN167 INC385572 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 43985.09306 1:20:59 Dependent Affected by the power issue at the main site Attached to HDN167 INC385572 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G C Talkpool 43985.09306 1:20:59 Dependent Affected by the power issue at the main site Attached to HDN167 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 3rd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 3rd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 3rd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 01:41:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 07:41:13 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1221:37:37 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 972:48:37 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 558:31:37 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 170:15:37 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 169:13:37 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 144:48:37 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 103:25:37 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 81:14:37 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 64:56:37 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 41:29:37 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 16:00:37 RBS RBS Fault (Indeterminate) fiber cut, fiber spare needed INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 13:59:37 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare need to be replaced ETA: not yet available INC385398 HDN208 LIMBE Nord Ericsson 3G+LTE A Talkpool 6/2/2020 17:30 10:09:37 Transmission Transmission (Faulty IF cable) Fiber cable faulty, Need to be replaced, ETR to be provided INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 6:05:37 Transmission Transmission (Indeterminate) Due heavy rain, team will reach site 6/3/2020 ETA to be provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 02:22:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 08:22:14 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 5 11 9 16 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 6 2 0 25 ZTE 11 11 5 0 11 Huawei 5 5 5 0 5 Network 36 22 12 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 2 13 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 543:10:33 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 198:00:33 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 185:16:33 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 174:55:33 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 152:50:33 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 88:02:33 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 88:02:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 88:02:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 88:02:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 88:02:33 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 87:30:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 54:26:33 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 40:26:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 37:30:33 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 37:30:33 Power Power Failure (Indeterminate) Site remains down after refueling. Another power team team will reach site 6/3/2020 ETA to be provided. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 16:36:33 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385536 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/2/2020 16:04 12:16:33 Transmission Transmission (Indeterminate) NTP server unreachability issue. Tx assistance is required INC385397 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/2/2020 17:26 10:54:33 Power Generator failure (Fuel issue) Fuel team is informed 6/02/2020 08:30 PM. ETA to be provided by them INC385601 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 17:44 10:36:33 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 10:20:33 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 10:20:33 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 10:20:33 Dependent Affected by the power issue at the main site Affected by HDN161 INC385549 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 18:18 10:02:33 Power Power Failure (Indeterminate) Access issue, team will go back to the site 6/3/2020 ETA to be provided. INC385513 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/2/2020 19:00 9:20:33 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 8:06:33 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim that area is unsafe. The will reach the site 3/6/2020 , ETA 7:00AM INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 6:46:33 Transmission Transmission (Indeterminate) Due heavy rain, team will reach site 6/3/2020 ETA to be provided. INC385621 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/2/2020 21:57 6:23:33 Power Power Failure (Indeterminate) Access issue, team will go back to the site 6/3/2020 ETA to be provided. INC385545 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 22:30 5:50:33 Power Power Failure (Indeterminate) Carburetor issue, Team will go back to the site 6/3/2020 ETA 7:00AM. INC385636 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 6/3/2020 0:06 4:14:33 Power Generator failure (Indeterminate) Team is informed , ETA 4:20AM INC385641 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/3/2020 0:37 3:43:33 Power Power Failure (Indeterminate) Site is located in red zone, Team will reach site at 7:00AM. INC385641 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 3:43:33 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 3:43:33 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 3:43:33 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/3/2020 0:37 3:43:33 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385649 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/3/2020 1:10 3:10:33 Power Power Failure (Indeterminate) Problem between the owner and the neighborhood too much noise from the Genset after the relocation. INC385637 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 1:40 2:40:33 Power Generator failure (Indeterminate) Private propriety. Team will be on site 7:00 AM INC385572 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/3/2020 2:14 2:06:33 Power Generator failure (Indeterminate) Team is informed , ETA 6:20AM INC385572 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 2:14 2:06:33 Dependent Affected by the power issue at the main site Attached to HDN167 INC385572 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/3/2020 2:14 2:06:33 Dependent Affected by the power issue at the main site Attached to HDN167 INC385572 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G C Talkpool 6/3/2020 2:14 2:06:33 Dependent Affected by the power issue at the main site Attached to HDN167 INC385657 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 6/3/2020 2:58 1:22:33 Power Generator failure (Indeterminate) Team is informed , ETA 6:20AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 3rd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 3rd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 3rd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 04:16:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 10:16:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1224:13:44 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 975:24:44 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 561:07:44 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 172:51:44 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 171:49:44 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 147:24:44 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 106:01:44 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 83:50:44 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 67:32:44 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 44:05:44 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 18:36:44 RBS RBS Fault (Indeterminate) fiber cut, fiber spare needed INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 16:35:44 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare need to be replaced ETA: not yet available INC385398 HDN208 LIMBE Nord Ericsson 3G+LTE A Talkpool 6/2/2020 17:30 12:45:44 Transmission Transmission (Faulty IF cable) Fiber cable faulty, Need to be replaced, ETR to be provided INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 8:41:44 Transmission Transmission (Indeterminate) Team is on the way to reach the site, ETA 7:00AM. INC385570 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/3/2020 2:02 4:13:44 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 05:05:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 11:05:18 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 3rd, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 3rd, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 545:46:30 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 200:36:30 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 187:52:30 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 177:31:30 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 155:26:30 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 90:38:30 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 90:38:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 90:38:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 90:38:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 90:38:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 90:06:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 57:02:30 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 43:02:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 40:06:30 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 40:06:30 Power Power Failure (Indeterminate) Site remains down after refueling. Another power team team will reach site 6/3/2020 ETA to be provided. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 19:12:30 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385536 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/2/2020 16:04 14:52:30 Transmission Transmission (Indeterminate) NTP server unreachability issue. Digicel Tx Team is informed to make the follow up INC385397 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/2/2020 17:26 13:30:30 Power Generator failure (Fuel issue) Fuel team is informed 6/02/2020 08:30 PM. ETA to be provided by them INC385601 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 17:44 13:12:30 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 12:56:30 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 12:56:30 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 12:56:30 Dependent Affected by the power issue at the main site Affected by HDN161 INC385549 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 18:18 12:38:30 Power Power Failure (Indeterminate) Team is waiting for access. INC385513 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/2/2020 19:00 11:56:30 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 10:42:30 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim that area is unsafe. The will reach the site 3/6/2020 , ETA 7:00AM INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 10:42:30 Dependent Affected by the power issue at the main site Attached to HDC223 INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 9:22:30 Transmission Transmission (Indeterminate) Team is on the way to reach the site, ETA 7:00AM. INC385621 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/2/2020 21:57 8:59:30 Power Power Failure (Indeterminate) Team is working on site. INC385545 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 22:30 8:26:30 Power Power Failure (Indeterminate) Carburetor issue, Team will go back to the site 6/3/2020 ETA 7:00AM. INC385636 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 6/3/2020 0:06 6:50:30 Power Generator Failure (Starter battery failure) Starter battery faulty , follow up is ongoing with concern Team INC385641 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/3/2020 0:37 6:19:30 Power Power Failure (Indeterminate) Team is working on site. INC385641 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 6:19:30 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 6:19:30 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 6:19:30 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/3/2020 0:37 6:19:30 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385637 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 1:40 5:16:30 Power Generator failure (Indeterminate) Private propriety. Team will be on site 7:00 AM INC385572 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/3/2020 2:14 4:42:30 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC385572 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 2:14 4:42:30 Dependent Affected by the power issue at the main site Attached to HDN167 INC385572 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/3/2020 2:14 4:42:30 Dependent Affected by the power issue at the main site Attached to HDN167 INC385572 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G C Talkpool 6/3/2020 2:14 4:42:30 Dependent Affected by the power issue at the main site Attached to HDN167 INC385665 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/3/2020 3:50 3:06:30 Power Power Failure (Solar System failure) Solar site. Site will be up with sunrise. INC385662 HAIDN230 NAN_CHAMPS Nord-Est Ericsson 2G+3G+LTE C Talkpool 6/3/2020 4:02 2:54:30 Power Generator failure (Indeterminate) Team is informed , ETA 7:00AM INC385662 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G+LTE A Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385584 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/3/2020 5:26 1:30:30 Power Power Failure (Indeterminate) Team has been informed, ETA 10:00AM. INC385518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/3/2020 6:02 0:54:30 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385531 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/3/2020 6:02 0:54:30 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385531 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/3/2020 6:02 0:54:30 Dependent Affected by the power issue at the main site Attached to HDC318 INC385587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/3/2020 6:02 0:54:30 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385393 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 6:06 0:50:30 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1224:54:30 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 976:05:30 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 561:48:30 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 173:32:30 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 172:30:30 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 148:05:30 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 106:42:30 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 84:31:30 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 68:13:30 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 44:46:30 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 19:17:30 RBS RBS Fault (Indeterminate) fiber cut, fiber spare needed INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 17:16:30 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare need to be replaced ETA: not yet available INC385398 HDN208 LIMBE Nord Ericsson 3G+LTE A Talkpool 6/2/2020 17:30 13:26:30 Transmission Transmission (Faulty IF cable) Fiber cable faulty, Need to be replaced, ETR to be provided INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 9:22:30 Transmission Transmission (Indeterminate) Team is on the way to reach the site, ETA 7:00AM. INC385570 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/3/2020 2:02 4:54:30 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 3rd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 3rd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 3rd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC385198 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 12:59 6/2/2020 20:12 7:13:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Indeterminate OK Site is up but the information about the CM is not yet provided. INC385512 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 18:55 6/2/2020 21:03 2:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site came up by itself INC385512 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/2/2020 18:55 6/2/2020 21:03 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back on air with the main site INC385528 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 20:52 6/2/2020 22:19 1:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up but the information about the CM is not yet provided. INC385551 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 23:10 6/2/2020 23:19 0:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up but the information about the CM is not yet provided. INC385551 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 23:10 6/2/2020 23:19 0:09:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO021 Cascaded Back on air with the main site INC385635 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 23:35 6/3/2020 1:44 2:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temperature due to radiator dirty OK 1 gal. of coolant added and genset restarted INC385505 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 18:05 6/2/2020 19:30 1:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Carburetor has been cleaned and genset restarted. INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 6/2/2020 22:20 40:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified After rescued, power team bleed and restart genset. INC385624 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/2/2020 22:38 6/2/2020 23:40 1:02:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Arlarm cleared without any intervention from power team. INC385630 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/2/2020 23:18 6/3/2020 0:37 1:19:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Arlarm cleared without any intervention from power team. INC385649 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/3/2020 1:10 6/3/2020 6:08 4:58:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset has been started by the owner. INC385174 HDC363 NOYAU Centre Ericsson 2G D Talkpool 6/2/2020 4:14 6/2/2020 7:50 3:36:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1 gallon oil added by team INC385339 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M fuel 6/2/2020 14:00 6/2/2020 19:50 5:50:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Genset was out of fuel Fuel Delivery Delay Site back on air after refueling INC385339 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M fuel 6/2/2020 14:00 6/2/2020 19:50 5:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO307 Cascaded Back in the air with the main site INC385339 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M fuel 6/2/2020 14:00 6/2/2020 19:50 5:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO307 Cascaded Back in the air with the main site INC385339 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M fuel 6/2/2020 14:00 6/2/2020 19:50 5:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO307 Cascaded Back in the air with the main site INC385339 HAIDO433 DIGUE PROBY Ouest Huawei 2G+3G+LTE D O&M fuel 6/2/2020 14:00 6/2/2020 19:50 5:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO307 Cascaded Back in the air with the main site INC385490 HDC352 MATELGATE Centre Ericsson 2G D Talkpool 6/2/2020 18:19 6/2/2020 19:10 0:51:00 4:00:00 Compliant Power Generator Failure (Indeterminate) Indeterminate Need to be justified Alarm clear by itslef INC385521 HDN208 LIMBE Nord Ericsson 2G+3G+LTE A Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) RBS breaker tripped ok RBS breaker reset and genset restarted INC385521 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN299 KALIMET Nord Ericsson 2G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN203 CHABAUD Nord Ericsson 2G+3G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN260 PREVAL Nord Ericsson 2G+3G B Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385494 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:30 6/2/2020 21:30 3:00:00 4:00:00 Compliant Power Generator failure (High temperature) High temp. OK 1 gal. of coolant added and genset restarted. INC385614 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/2/2020 21:30 6/2/2020 23:20 1:50:00 4:00:00 Compliant Power Generator Failure (Indeterminate) No alarm display OK Genset has been restarted with another starter battery INC385614 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/2/2020 21:30 6/2/2020 23:20 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN207 Cascaded Back in the air with the main site INC385614 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/2/2020 21:30 6/2/2020 23:20 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN207 Cascaded Back in the air with the main site INC385614 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/2/2020 21:30 6/2/2020 23:20 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN207 Cascaded Back in the air with the main site INC385614 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/2/2020 21:30 6/2/2020 23:20 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN207 Cascaded Back in the air with the main site INC385657 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 6/3/2020 2:58 6/3/2020 6:20 3:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified Site is back in service, feedback is awaited from team Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 6/2/2020 19:55 105:33:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS01B8 has been replaced INC385338 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 6/2/2020 13:35 6/2/2020 20:55 7:20:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified Reload has been made on 900Band. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Wed Jun 3 05:17:28 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Wed, 3 Jun 2020 11:17:28 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 3rd, 2020 till 7:00 AM In-Reply-To: References: Message-ID: NOC, Please see below updates HDO003 ? please assign for Fuel HDC223 ? TWA HDO107 ? TWA HDN167 - TWA HDN230 ? Out of fuel HDO414 ? TOS, Out of fuel Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 03 June 2020 07:07 To: Haiti Noc; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this June 3rd, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this June 3rd, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 545:46:30 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 200:36:30 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 187:52:30 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 177:31:30 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 155:26:30 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 90:38:30 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 90:38:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 90:38:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 90:38:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 90:38:30 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 90:06:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 57:02:30 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 43:02:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 40:06:30 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 40:06:30 Power Power Failure (Indeterminate) Site remains down after refueling. Another power team team will reach site 6/3/2020 ETA to be provided. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 19:12:30 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385536 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/2/2020 16:04 14:52:30 Transmission Transmission (Indeterminate) NTP server unreachability issue. Digicel Tx Team is informed to make the follow up INC385397 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/2/2020 17:26 13:30:30 Power Generator failure (Fuel issue) Fuel team is informed 6/02/2020 08:30 PM. ETA to be provided by them INC385601 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 17:44 13:12:30 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 12:56:30 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 12:56:30 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 12:56:30 Dependent Affected by the power issue at the main site Affected by HDN161 INC385549 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 18:18 12:38:30 Power Power Failure (Indeterminate) Team is waiting for access. INC385513 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/2/2020 19:00 11:56:30 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 10:42:30 Power Generator failure (Indeterminate) Team refuse to go on site at night , they claim that area is unsafe. The will reach the site 3/6/2020 , ETA 7:00AM INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 10:42:30 Dependent Affected by the power issue at the main site Attached to HDC223 INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 9:22:30 Transmission Transmission (Indeterminate) Team is on the way to reach the site, ETA 7:00AM. INC385621 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/2/2020 21:57 8:59:30 Power Power Failure (Indeterminate) Team is working on site. INC385545 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 22:30 8:26:30 Power Power Failure (Indeterminate) Carburetor issue, Team will go back to the site 6/3/2020 ETA 7:00AM. INC385636 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 6/3/2020 0:06 6:50:30 Power Generator Failure (Starter battery failure) Starter battery faulty , follow up is ongoing with concern Team INC385641 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/3/2020 0:37 6:19:30 Power Power Failure (Indeterminate) Team is working on site. INC385641 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 6:19:30 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 6:19:30 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 6:19:30 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/3/2020 0:37 6:19:30 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385637 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 1:40 5:16:30 Power Generator failure (Indeterminate) Private propriety. Team will be on site 7:00 AM INC385572 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/3/2020 2:14 4:42:30 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC385572 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 2:14 4:42:30 Dependent Affected by the power issue at the main site Attached to HDN167 INC385572 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/3/2020 2:14 4:42:30 Dependent Affected by the power issue at the main site Attached to HDN167 INC385572 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G C Talkpool 6/3/2020 2:14 4:42:30 Dependent Affected by the power issue at the main site Attached to HDN167 INC385665 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/3/2020 3:50 3:06:30 Power Power Failure (Solar System failure) Solar site. Site will be up with sunrise. INC385662 HAIDN230 NAN_CHAMPS Nord-Est Ericsson 2G+3G+LTE C Talkpool 6/3/2020 4:02 2:54:30 Power Generator failure (Indeterminate) Team is informed , ETA 7:00AM INC385662 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G+LTE A Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 6/3/2020 4:02 2:54:30 Dependent Affected by the power issue at the main site Attached to HDN230 INC385584 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/3/2020 5:26 1:30:30 Power Power Failure (Indeterminate) Team has been informed, ETA 10:00AM. INC385518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/3/2020 6:02 0:54:30 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385531 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/3/2020 6:02 0:54:30 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385531 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/3/2020 6:02 0:54:30 Dependent Affected by the power issue at the main site Attached to HDC318 INC385587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/3/2020 6:02 0:54:30 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385393 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 6:06 0:50:30 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1224:54:30 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 976:05:30 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 561:48:30 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 173:32:30 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 172:30:30 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 148:05:30 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 106:42:30 Power Power Failure (DC Converter Failure) Faulty Dc converter, spare requested. Not yet available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 84:31:30 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 68:13:30 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 44:46:30 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 19:17:30 RBS RBS Fault (Indeterminate) fiber cut, fiber spare needed INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 17:16:30 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare need to be replaced ETA: not yet available INC385398 HDN208 LIMBE Nord Ericsson 3G+LTE A Talkpool 6/2/2020 17:30 13:26:30 Transmission Transmission (Faulty IF cable) Fiber cable faulty, Need to be replaced, ETR to be provided INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 9:22:30 Transmission Transmission (Indeterminate) Team is on the way to reach the site, ETA 7:00AM. INC385570 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/3/2020 2:02 4:54:30 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 3rd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 3rd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 3rd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC385198 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 12:59 6/2/2020 20:12 7:13:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Indeterminate OK Site is up but the information about the CM is not yet provided. INC385512 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 18:55 6/2/2020 21:03 2:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site came up by itself INC385512 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/2/2020 18:55 6/2/2020 21:03 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back on air with the main site INC385528 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 20:52 6/2/2020 22:19 1:27:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up but the information about the CM is not yet provided. INC385551 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/2/2020 23:10 6/2/2020 23:19 0:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up but the information about the CM is not yet provided. INC385551 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/2/2020 23:10 6/2/2020 23:19 0:09:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO021 Cascaded Back on air with the main site INC385635 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 23:35 6/3/2020 1:44 2:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temperature due to radiator dirty OK 1 gal. of coolant added and genset restarted INC385505 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 18:05 6/2/2020 19:30 1:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Carburetor has been cleaned and genset restarted. INC384754 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/1/2020 6:18 6/2/2020 22:20 40:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified After rescued, power team bleed and restart genset. INC385624 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/2/2020 22:38 6/2/2020 23:40 1:02:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Arlarm cleared without any intervention from power team. INC385630 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/2/2020 23:18 6/3/2020 0:37 1:19:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Arlarm cleared without any intervention from power team. INC385649 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/3/2020 1:10 6/3/2020 6:08 4:58:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset has been started by the owner. INC385174 HDC363 NOYAU Centre Ericsson 2G D Talkpool 6/2/2020 4:14 6/2/2020 7:50 3:36:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1 gallon oil added by team INC385339 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M fuel 6/2/2020 14:00 6/2/2020 19:50 5:50:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Genset was out of fuel Fuel Delivery Delay Site back on air after refueling INC385339 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M fuel 6/2/2020 14:00 6/2/2020 19:50 5:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO307 Cascaded Back in the air with the main site INC385339 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M fuel 6/2/2020 14:00 6/2/2020 19:50 5:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO307 Cascaded Back in the air with the main site INC385339 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M fuel 6/2/2020 14:00 6/2/2020 19:50 5:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO307 Cascaded Back in the air with the main site INC385339 HAIDO433 DIGUE PROBY Ouest Huawei 2G+3G+LTE D O&M fuel 6/2/2020 14:00 6/2/2020 19:50 5:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO307 Cascaded Back in the air with the main site INC385490 HDC352 MATELGATE Centre Ericsson 2G D Talkpool 6/2/2020 18:19 6/2/2020 19:10 0:51:00 4:00:00 Compliant Power Generator Failure (Indeterminate) Indeterminate Need to be justified Alarm clear by itslef INC385521 HDN208 LIMBE Nord Ericsson 2G+3G+LTE A Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) RBS breaker tripped ok RBS breaker reset and genset restarted INC385521 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN299 KALIMET Nord Ericsson 2G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN203 CHABAUD Nord Ericsson 2G+3G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN260 PREVAL Nord Ericsson 2G+3G B Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385521 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 6/2/2020 19:39 6/2/2020 21:15 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN208 Cascaded Back in the air with the main site INC385494 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:30 6/2/2020 21:30 3:00:00 4:00:00 Compliant Power Generator failure (High temperature) High temp. OK 1 gal. of coolant added and genset restarted. INC385614 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/2/2020 21:30 6/2/2020 23:20 1:50:00 4:00:00 Compliant Power Generator Failure (Indeterminate) No alarm display OK Genset has been restarted with another starter battery INC385614 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/2/2020 21:30 6/2/2020 23:20 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN207 Cascaded Back in the air with the main site INC385614 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/2/2020 21:30 6/2/2020 23:20 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN207 Cascaded Back in the air with the main site INC385614 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/2/2020 21:30 6/2/2020 23:20 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN207 Cascaded Back in the air with the main site INC385614 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/2/2020 21:30 6/2/2020 23:20 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN207 Cascaded Back in the air with the main site INC385657 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 6/3/2020 2:58 6/3/2020 6:20 3:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified Site is back in service, feedback is awaited from team Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC383779 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 5/29/2020 10:22 6/2/2020 19:55 105:33:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS01B8 has been replaced INC385338 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 6/2/2020 13:35 6/2/2020 20:55 7:20:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified Reload has been made on 900Band. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[67066323].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[67066323].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: D8892822747D44EF9D9E150D4122DF28.png Type: image/png Size: 135 bytes Desc: D8892822747D44EF9D9E150D4122DF28.png URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 06:36:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 12:36:06 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 6 10 12 26 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 5 3 0 34 ZTE 13 13 3 0 13 Huawei 7 7 6 1 7 Network 51 25 12 1 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 1 0 1 21 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 546:59:17 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 201:38:59 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 189:04:55 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 178:43:55 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 156:29:05 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 91:41:21 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 91:41:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 91:41:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 91:41:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 91:41:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 91:19:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 58:05:21 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 43:54:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 40:58:37 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 40:58:36 Power Power Failure (Indeterminate) Team is working on site. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 20:24:24 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385536 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/2/2020 16:04 15:54:37 Transmission Transmission (Indeterminate) NTP server unreachability issue. Digicel Tx Team is informed to make the follow up INC385397 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/2/2020 17:26 14:42:24 Power Generator failure (Fuel issue) Fuel team is informed 6/02/2020 08:30 PM. ETA to be provided by them INC385601 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 17:44 14:14:37 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 13:58:28 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 13:58:28 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 13:58:28 Dependent Affected by the power issue at the main site Affected by HDN161 INC385513 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/2/2020 19:00 12:58:37 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 11:44:37 Power Generator failure (Indeterminate) Team is in front of the gate awaiting for access. Follow up is ongoing with concerned team INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 11:44:37 Dependent Affected by the power issue at the main site Attached to HDC223 INC385545 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 22:30 9:19:02 Power Power Failure (Indeterminate) Genset swap have to be done Today, ETA 10:00AM INC385636 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 6/3/2020 0:06 7:52:37 Power Generator Failure (Starter battery failure) Starter battery faulty , follow up is ongoing with concern Team INC385641 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/3/2020 0:37 7:12:02 Power Power Failure (Indeterminate) Team is on site replacing the DC alternator. INC385641 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 7:12:02 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 7:12:02 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 7:12:02 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/3/2020 0:37 7:12:02 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385637 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 1:40 6:28:24 Power Generator failure (Indeterminate) Team is on site INC385665 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/3/2020 3:50 3:59:02 Power Power Failure (Solar System failure) Solar site. Site will be up with sunrise. INC385662 HAIDN230 NAN_CHAMPS Nord-Est Ericsson 2G+3G+LTE C O&M_Fuel 6/3/2020 4:02 3:56:37 Power Generator failure (Indeterminate) Site was relocated, field team was at the old location. They are moving at right location now. ETA: not yet available INC385662 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 3:56:37 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/3/2020 4:02 3:56:37 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 3:56:37 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 6/3/2020 4:02 3:56:37 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 3:56:37 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 3:56:37 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G+LTE A Talkpool 6/3/2020 4:02 3:56:37 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 6/3/2020 4:02 3:56:37 Dependent Affected by the power issue at the main site Attached to HDN230 INC385584 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/3/2020 5:26 2:23:02 Power Power Failure (Indeterminate) Team has been informed, ETA 10:00AM. INC385518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/3/2020 6:02 1:56:37 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385531 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/3/2020 6:02 1:56:37 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385531 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/3/2020 6:02 1:56:37 Dependent Affected by the power issue at the main site Attached to HDC318 INC385587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/3/2020 6:02 1:56:37 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385672 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/3/2020 6:19 1:49:35 Power Generator failure (Indeterminate) Team is on site INC385393 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 6:06 1:43:02 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC385588 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G+3G D Talkpool 6/3/2020 6:42 1:07:02 Power Power Failure (Indeterminate) Team has been informed, ETA 9:30AM. INC385690 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G A Talkpool 6/3/2020 7:15 0:53:59 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC385595 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 6/3/2020 7:24 0:25:02 Power Power Failure (Indeterminate) Team has been informed, ETA 9:45AM. INC385595 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 6/3/2020 7:24 0:25:02 Dependent Affected by the power issue at the main site Affected by HAIDS269 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 3rd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 3rd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 3rd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 07:43:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 13:43:32 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 11 14 24 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 5 3 0 33 ZTE 12 12 2 0 12 Huawei 10 10 7 0 10 Network 52 27 12 0 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 1 0 1 21 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 547:57:24 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 202:50:56 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 190:03:02 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 179:42:02 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 157:41:02 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 92:53:18 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 92:53:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 92:53:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 92:53:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 92:53:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 92:17:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 59:17:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 45:00:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 42:05:11 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 42:05:10 Power Power Failure (Indeterminate) Team is still working on site. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 21:22:31 Power Generator failure (Indeterminate) The team cannot cross to go to the site due to gunshots in the area INC385536 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/2/2020 16:04 17:06:34 Transmission Transmission (Indeterminate) NTP server unreachability issue. Digicel Tx Team is informed to make the follow up INC385397 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/2/2020 17:26 15:40:31 Power Generator failure (Fuel issue) Fuel team is informed 6/02/2020 08:30 PM. ETA to be provided by them INC385601 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 17:44 15:26:34 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 15:10:25 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 15:10:25 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 15:10:25 Dependent Affected by the power issue at the main site Affected by HDN161 INC385513 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/2/2020 19:00 14:10:34 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 12:56:34 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETR not yet available INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 12:56:34 Dependent Affected by the power issue at the main site Attached to HDC223 INC385545 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 22:30 10:25:36 Power Power Failure (Indeterminate) Genset swap have to be done Today, ETA 10:00AM INC385636 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 6/3/2020 0:06 9:04:34 Power Generator Failure (Starter battery failure) Team is working on site. INC385641 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/3/2020 0:37 8:18:36 Power Power Failure (Indeterminate) Team is working on site for replacing DC ALT Faulty. INC385641 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 8:18:36 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 8:18:36 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 8:18:36 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385641 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/3/2020 0:37 8:18:36 Dependent Affected by the power issue at the main site Affected by HAIDS204 INC385662 HAIDN230 NAN_CHAMPS Nord-Est Ericsson 2G+3G+LTE C O&M_Fuel 6/3/2020 4:02 5:08:34 Power Generator failure (Indeterminate) Rescue of 20 gallons will be done, while TP team is following up to install the cable causing the grid not being connected. INC385662 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 5:08:34 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/3/2020 4:02 5:08:34 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 5:08:34 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 6/3/2020 4:02 5:08:34 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 5:08:34 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 6/3/2020 4:02 5:08:34 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G+LTE A Talkpool 6/3/2020 4:02 5:08:34 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 6/3/2020 4:02 5:08:34 Dependent Affected by the power issue at the main site Attached to HDN230 INC385665 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/3/2020 3:50 5:05:36 Power Power Failure (Solar System failure) Solar site. Site will be up with sunrise. INC385584 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/3/2020 5:26 3:29:36 Power Power Failure (Indeterminate) Team has been informed, ETA 10:00AM. INC385518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/3/2020 6:02 3:08:34 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/3/2020 6:02 3:08:34 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385393 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 6:06 2:49:36 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC385690 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G A Talkpool 6/3/2020 7:15 1:52:06 Power Generator failure (Indeterminate) Team is informed, ETA 10:00 Am INC385595 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 6/3/2020 7:24 1:31:36 Power Power Failure (Indeterminate) Team has been informed, ETA 9:45AM. INC385595 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 6/3/2020 7:24 1:31:36 Dependent Affected by the power issue at the main site Affected by HAIDS269 INC385663 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 8:16 0:51:06 Power Generator failure (Indeterminate) Team is on site INC385663 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/3/2020 8:16 0:51:06 Dependent Affected by the power issue at the main site Attached to HDO511 INC385714 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 8:40 0:31:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11:30 AM INC385805 HAIDO408 ARCAHAIE_II Port-au-Prince Huawei 2G+3G A Talkpool 6/3/2020 8:40 0:27:06 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC385809 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 6/3/2020 8:46 0:09:36 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC385810 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/3/2020 8:48 0:39:04 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 3rd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 3rd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 3rd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 08:04:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 14:04:23 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 10:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 10:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1227:02:49 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 978:13:49 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 563:56:46 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 175:39:25 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 174:37:25 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 150:13:01 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 86:38:25 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 70:20:25 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 46:53:25 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 21:23:32 RBS RBS Fault (Indeterminate) fiber cut, fiber spare needed INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 19:23:25 RBS RBS Fault (RUS failure) RUS01B8 faulty. Spare need to be replaced ETA: 11:00 AM. INC385398 HDN208 LIMBE Nord Ericsson 3G+LTE A Talkpool 6/2/2020 17:30 15:32:45 Transmission Transmission (Faulty IF cable) Fiber cable faulty, Need to be replaced, ETR to be provided INC385570 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/3/2020 2:02 7:00:45 RBS RBS Fault (Indeterminate) Team is informed , ETA 10:30 AM. INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 3:01:25 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385713 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/3/2020 8:37 0:26:25 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 08:08:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 14:08:57 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC385711 HDO047 BABIOLE Port-au-Prince Huawei A Talkpool 6/3/2020 7:00 2:10:38 Power Generator failure (Indeterminate) Team is informed, ETA 10:15 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 09:39:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 15:39:30 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 8 9 7 21 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 7 4 0 34 ZTE 3 3 0 0 3 Huawei 8 8 7 2 8 Network 39 18 11 2 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 2 15 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 549:44:11 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 204:55:20 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 191:49:49 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 181:28:49 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 159:45:26 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 94:57:42 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 94:57:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 94:57:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 94:57:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 94:57:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 94:04:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 61:21:42 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 47:13:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 44:18:18 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 23:09:18 Power Generator failure (Indeterminate) Access issue due to unsafe area, more update will be provided. INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 17:14:49 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 17:14:49 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 17:14:49 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 15:00:58 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETR not yet available INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 15:00:58 Dependent Affected by the power issue at the main site Attached to HDC223 INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 13:34:43 Transmission Transmission (Indeterminate) DUW is faulty, spare not yet available. New update will be shared once available. INC385545 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 22:30 12:38:43 Power Power Failure (Indeterminate) Team is working on site, doing the Swapping. INC385636 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 6/3/2020 0:06 11:08:58 Power Generator Failure (Starter battery failure) Starter battery faulty. Team is still on the site for corrective INC385662 HAIDN230 NAN_CHAMPS Nord-Est Ericsson 2G+3G+LTE C O&M_Fuel 6/3/2020 4:02 7:12:58 Fuel Generator failure (Fuel issue) Rescue of 20 gallons will be done, while TP team is following up to install the cable causing the grid not being connected. ETA: not yet available INC385662 HDN323 JACQUESYL Nord-Est Ericsson 2G D O&M_Fuel 6/3/2020 4:02 7:12:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C O&M_Fuel 6/3/2020 4:02 7:12:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D O&M_Fuel 6/3/2020 4:02 7:12:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN327 PARC CARACOL Nord-Est Ericsson 2G C O&M_Fuel 6/3/2020 4:02 7:12:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D O&M_Fuel 6/3/2020 4:02 7:12:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN254 CARACOL Nord-Est Ericsson 2G D O&M_Fuel 6/3/2020 4:02 7:12:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G+LTE A O&M_Fuel 6/3/2020 4:02 7:12:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC385662 HDN231 DEPHASIEN Nord-Est Ericsson 3G B O&M_Fuel 6/3/2020 4:02 7:12:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC385584 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/3/2020 5:26 5:42:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/3/2020 at 10:40 AM. ETR is expected from them. INC385518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/3/2020 6:02 5:12:58 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385393 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 6:06 5:02:43 Power Power Failure (Indeterminate) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC385690 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G A Talkpool 6/3/2020 7:15 3:38:53 Power Generator failure (Indeterminate) Team is on site INC385805 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 8:40 2:35:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h15 AM (Expired). New feedback expected within 30mn (11h45 AM) INC385810 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/3/2020 8:48 2:27:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h30 AM INC385809 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 6/3/2020 8:46 2:22:43 Power Power Failure (Indeterminate) Team has been informed, ETA: 11:20AM INC385823 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 6/3/2020 9:26 1:49:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h30 AM INC385820 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/3/2020 9:22 1:46:43 Power Power Failure (Indeterminate) Team has been informed, ETA: 11:30AM INC385720 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/3/2020 9:15 1:39:11 Power Generator failure (Indeterminate) Team is informed, ETA 11:30 AM INC385739 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/3/2020 10:26 0:49:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC385839 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 6/3/2020 10:44 0:24:43 Transmission Transmission (Indeterminate) Team is informed, ETA to ne provided INC385740 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/3/2020 10:40 0:14:11 Power Generator failure (Indeterminate) Team is informed, ETA 12:10PM ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 3rd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 3rd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 3rd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 10:50:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 16:50:21 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1230:11:47 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 981:22:47 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 567:05:44 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 179:08:32 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 178:06:32 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 153:21:59 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 90:07:32 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 73:49:32 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 50:22:32 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 24:52:39 RBS RBS Fault (Indeterminate) fiber cut, fiber spare needed INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 22:52:32 RBS RBS Fault (RUS failure) Talkpool is not able to provide update. INC385570 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/3/2020 2:02 10:29:52 RBS RBS Fault (Indeterminate) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 6:30:32 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC385713 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/3/2020 8:37 3:55:32 RBS RBS Fault (Indeterminate) RRUS01b3 faulty, spare is in transit to the region. INC385830 HDO320 POINTE_A_RAQUETTES Sud Ericsson 2G D Talkpool 6/3/2020 10:02 2:11:47 RBS RBS Fault (Indeterminate) Team has been informed, ETA: 2:30PM INC385862 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/3/2020 11:04 1:27:52 Power RBS Fault (Indeterminate) Team is informed , ETA not yet available. INC385860 HDC212 DOMOND Centre Ericsson 2G D Talkpool 6/3/2020 11:50 0:42:32 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet available. INC385861 HGA002 MIRAGOANE Nippes Ericsson 2G+3G A Talkpool 6/3/2020 11:50 0:23:47 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 10:50:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 16:50:44 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 12:42:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 18:42:32 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 6 6 5 16 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 5 1 0 24 ZTE 2 2 0 0 2 Huawei 7 7 6 1 7 Network 32 14 7 1 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 1 10 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 552:10:39 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 208:08:54 Power Generator Failure (Engine broken) Genset swapping was expected to be done 1/06/2020 by 6h PM. ETR expired , new update not yet available INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 194:16:17 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 183:55:17 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 162:59:00 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 98:11:16 Power Power Failure (Indeterminate) Population blocked the access requesting AC genset on site. Follow up is ongoing with concerned team. ETR cannot be provided INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 98:11:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 98:11:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 98:11:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 98:11:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 96:30:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 64:35:16 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 50:10:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 47:15:07 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 25:35:46 Power Generator failure (Indeterminate) Access issue due to unsafe area, more update will be provided. INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 20:28:23 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 20:28:23 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 20:28:23 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 18:14:32 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETR not yet available INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 18:14:32 Dependent Affected by the power issue at the main site Attached to HDC223 INC385584 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/3/2020 5:26 8:39:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/3/2020 at 10:40 AM. ETR is expected at 7:00PM today. INC385518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/3/2020 6:02 8:26:32 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC385690 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G A Talkpool 6/3/2020 7:15 6:05:21 Power Generator failure (Indeterminate) Access blocked by the owner, due to the loud noise caused by the genset, and genset release too much oil which stains his yard. INC385805 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 8:40 5:49:16 Power Power Failure (Indeterminate) Team is still on the site for corrective INC385740 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/3/2020 10:40 2:40:39 Power Generator failure (Indeterminate) Team is working on site. INC385777 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/3/2020 11:50 2:39:16 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h10 PM INC385861 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/3/2020 11:50 2:15:32 Transmission Transmission (Indeterminate) Team has been informed, ETA: 2:30PM INC385870 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 6/3/2020 12:34 1:55:16 Power Generator Failure (Faulty AVR) Faulty AVR. Spare part not yet available INC385784 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/3/2020 13:18 1:11:16 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h30 PM INC385887 HDN214 DONDON Nord Ericsson 2G+3G C Talkpool 6/3/2020 13:34 0:55:16 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 3:25 PM INC385887 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/3/2020 13:34 0:55:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN214 INC385887 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 6/3/2020 13:34 0:55:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN214 INC385887 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 6/3/2020 13:34 0:55:16 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN214 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 3rd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 3rd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 3rd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 12:44:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 18:44:41 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 2:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1232:05:42 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 983:16:42 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 568:59:39 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 180:45:50 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 179:43:50 Power Power Failure (HPU system fail) Inverter capacity too low, it has to be changed, more update will follow. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 155:15:54 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 91:44:50 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 75:26:50 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 51:59:50 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 26:29:57 RBS RBS Fault (Indeterminate) Team is on site. INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 24:29:50 RBS RBS Fault (RUS failure) Team is on site. INC385398 HDN208 LIMBE Nord Ericsson 3G+LTE A Talkpool 6/2/2020 17:30 20:39:10 Transmission Transmission (Faulty IF cable) Fiber cable faulty, Need to be replaced, ETR to be provided INC385518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/3/2020 1:50 12:19:06 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC385570 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/3/2020 2:02 12:07:10 RBS RBS Fault (Indeterminate) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 8:07:50 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC385713 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/3/2020 8:37 5:32:50 RBS RBS Fault (Indeterminate) RRUS01b3 faulty, spare is in transit to the region. INC385830 HDO320 POINTE_A_RAQUETTES Sud Ericsson 2G D Talkpool 6/3/2020 10:02 4:05:42 RBS RBS Fault (Indeterminate) Site is located in Island, new update will be shared as soon as possible INC385860 HDC212 DOMOND Centre Ericsson 2G D Digicel 6/3/2020 11:50 2:19:50 RBS RBS Fault (Indeterminate) Follow up is on going with BSC Team. INC385861 HGA002 MIRAGOANE Nippes Ericsson 2G+3G A Talkpool 6/3/2020 11:50 2:17:42 RBS RBS Fault (Indeterminate) Team has been informed, ETA: 2:30PM INC385786 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/3/2020 13:30 0:37:42 RBS RBS Fault (Indeterminate) Team has been informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 12:45:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 18:45:11 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 2:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 2:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 14:29:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 20:29:47 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 11 4 13 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 4 1 0 19 ZTE 2 2 0 0 2 Huawei 12 12 10 1 12 Network 31 18 11 1 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 2 8 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 554:49:45 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 209:59:35 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 3/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 196:55:23 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 186:34:23 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 164:49:41 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 100:01:57 Power Power Failure (Indeterminate) Team should be on site in the next 45 minutes (04h45 PM). Nex update will be sent soon available. INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 100:01:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 100:01:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 100:01:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 99:09:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 66:25:57 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385903 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/3/2020 15:17 0:42:45 Power Generator failure (Indeterminate) Team is informed, ETA 5:00 PM INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 48:46:09 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 28:14:52 Power Generator failure (Indeterminate) Access issue due to unsafe area, more update will be provided. INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 22:19:04 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 22:19:04 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 22:19:04 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 20:05:13 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETA: 4h30 PM INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 20:05:13 Dependent Affected by the power issue at the main site Attached to HDC223 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 100:01:57 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC385518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/3/2020 6:02 10:17:13 Power Power Failure (Solar System failure) Solar site. The site will be back in service once the batteries get enough charge INC385690 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/3/2020 7:15 8:44:27 Power Generator failure (Indeterminate) Genset swapping was expected to be done today 3/06/2020 . ETA: will follow INC385805 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 8:40 7:39:57 Transmission Transmission (Indeterminate) Power team was on the site and requested TX assistance. TX team has been informed. ETA: Still not yet available INC385740 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G B Talkpool 6/3/2020 10:40 5:19:45 Power Generator failure (Indeterminate) Team is on site. INC385870 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 6/3/2020 12:34 3:45:57 Power Generator Failure (Faulty AVR) Faulty AVR. Spare part not yet available INC385797 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/3/2020 14:48 1:31:57 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC385898 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 14:49 1:10:45 Power Generator failure (Indeterminate) Team is informed, ETA 5:40 PM INC385898 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/3/2020 14:49 1:10:45 Dependent Affected by the power issue at the main site Affected by HDO511 INC385906 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 15:28 0:51:57 Power Power Failure (Indeterminate) The site will be back in service with commercial power source (EdH) INC385908 HAIDC032 MONTROUIS Centre Huawei 2G+3G+LTE B Talkpool 6/3/2020 15:34 0:45:57 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6h30 PM INC386002 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 15:36 0:23:45 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 3rd INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 3rd INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 3rd INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 17:13:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 3 Jun 2020 23:13:36 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June June 3rd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 3rd, 2020 till 7:00 PM > Special issue Status Ticket # Node(S) Date/time down Date/time UP Duration SLA Service Level Agreement Assigned Group Description Impact Root cause Comments RESOLVED INC385662 HDN230 6/3/2020 4:02 6/3/2020 12:58 8:56:00 4:00:00 Not Compliant O&M_Fuel HDN230 is down with 8 sites due to power issue 10.5K customers Fuel issue/NRECA power cable was never connected to the ATS 20 gallons of fuel added and all sites are back up. NRECA power cable has been installed. > Planned Work ? No Planned work during this shift > Products and Service ? No Product and Services during this shift > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 557:37:43 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 212:26:25 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 3/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 199:43:21 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 189:22:21 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 167:16:31 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Digicel 5/30/2020 12:18 102:28:47 Power Power Failure (Indeterminate) Team is on the site for corrective INC384083 HDC284 RUE_LIBERTE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 102:28:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 102:28:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC339 POTHENOT Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 102:28:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 102:28:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 101:57:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 68:52:47 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 54:56:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 52:01:20 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 31:02:50 Power Generator failure (Indeterminate) Access issue due to unsafe area, more update will be provided. INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 24:45:54 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 24:45:54 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 24:45:54 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 22:32:03 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETA: 4h30 PM (Expired). New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 22:32:03 Dependent Affected by the power issue at the main site Attached to HDC223 INC385584 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/3/2020 5:26 13:25:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/3/2020 at 10:40 AM. ETR is expected at 7:00PM today. INC385518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/3/2020 6:02 12:44:03 Power Power Failure (Solar System failure) Solar site. The site will be back in service once the batteries get enough charge INC385690 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G A Talkpool 6/3/2020 7:15 11:32:25 Power Generator failure (Indeterminate) Team is on site with the new genset, ETR not provided. INC385906 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 15:28 3:18:47 Power Power Failure (Indeterminate) The site will be back in service with commercial power source (EdH) INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/3/2020 16:49 1:57:47 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h15 PM INC386035 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/3/2020 17:48 0:58:47 Power Power Failure (Indeterminate) Team is on the site for corrective INC386036 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/3/2020 18:10 0:36:47 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h45 PM INC386038 HAIGA056 ABRICOT Grande-Anse ZTE 2G+3G B Talkpool 6/3/2020 18:37 0:14:20 Power Generator Failure (Engine Knocking ) Team is informed, ETA to be provided INC386038 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/3/2020 18:37 0:14:20 Dependent Affected by the power issue at the main site Affected by HGA056 INC386038 HAIGA062 CENTRE_VILLE_ABRICOT Grande-Anse ZTE 2G+3G C Talkpool 6/3/2020 18:37 0:14:20 Dependent Affected by the power issue at the main site Affected by HGA056 INC386038 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G+3G D Talkpool 6/3/2020 18:37 0:14:20 Dependent Affected by the power issue at the main site Affected by HGA056 INC386038 HAIGA054 BONBON Grande-Anse ZTE 2G+3G C Talkpool 6/3/2020 18:37 0:14:20 Dependent Affected by the power issue at the main site Affected by HGA056 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1236:02:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 987:13:53 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 572:56:50 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 184:46:19 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Next update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 159:13:05 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 95:45:19 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 79:27:19 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC385518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/3/2020 1:50 16:19:35 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 12:08:19 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC385713 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/3/2020 8:37 9:33:19 RBS RBS Fault (Indeterminate) Team is on site. INC385830 HDO320 POINTE_A_RAQUETTES Sud Ericsson 2G D Talkpool 6/3/2020 10:02 8:02:53 RBS RBS Fault (Indeterminate) Site is located in Island, ETA: 7:20PM INC385860 HDC212 DOMOND Centre Ericsson 2G D Digicel 6/3/2020 11:50 6:20:19 RBS RBS Fault (Indeterminate) Follow up is ongoing with BSC Team. INC385892 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/3/2020 14:06 4:04:19 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC385906 HDN150 COLLADERE Centre Ericsson 2G A Talkpool 6/3/2020 15:28 2:41:35 Power Power Failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC385934 HGA002 MIRAGOANE Sud Ericsson 2G+3G A Talkpool 6/3/2020 17:30 0:34:53 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided INC385936 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/3/2020 17:40 0:30:19 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC385672 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/3/2020 6:19 6/3/2020 9:29 3:09:18 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop due to starter battery faulty OK 1gal. distilled water added and genset restarted . INC385637 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 1:40 6/3/2020 8:43 7:02:07 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified 1 gal. 1\2 of coolant added, radiator cleaned and genset restarted. INC385397 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/2/2020 17:26 6/3/2020 10:35 17:08:07 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted. INC385663 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 8:16 6/3/2020 10:39 2:22:42 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Cabinet Huawei Tripped OK Breaker has been reset and genset restarted. INC385663 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/3/2020 8:16 6/3/2020 10:39 2:22:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO511 Cascaded Back on air with the main site. INC385720 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G A Talkpool 6/3/2020 9:15 6/3/2020 13:08 3:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) breaker tripped. OK Loose contact on main breaker AC, breaker reset INC385740 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G B Talkpool 6/3/2020 10:40 6/3/2020 16:38 5:58:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team added 1 gal of distilled water and restarted. INC385903 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/3/2020 15:17 6/3/2020 16:45 1:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) Failed to start due to battery faulty OK Genset restarted with external battery INC386002 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 15:36 6/3/2020 17:27 1:51:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC385898 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 14:49 6/3/2020 18:35 3:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC385898 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/3/2020 14:49 6/3/2020 18:35 3:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO511 Cascaded Back on air with the main site. INC385621 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/2/2020 21:57 6/3/2020 7:40 9:43:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is back in service by itself INC385549 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/2/2020 18:18 6/3/2020 7:40 13:22:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fail to start due to configuration issue. Need to be justified Team restarted it manually and put on auto INC385588 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G+3G D Talkpool 6/3/2020 6:42 6/3/2020 7:40 0:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK Alarm cleared by itself INC385641 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/3/2020 0:37 6/3/2020 9:40 9:03:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) DC ALT faulty Need to be justified DC ALT faulty, team replaced it and added 1 gal of coolant. INC385641 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 6/3/2020 9:40 9:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS204 Cascade Back in service with the main site. INC385641 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 6/3/2020 9:40 9:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS204 Cascade Back in service with the main site. INC385641 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/3/2020 0:37 6/3/2020 9:40 9:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS204 Cascade Back in service with the main site. INC385641 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/3/2020 0:37 6/3/2020 9:40 9:03:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS204 Cascade Back in service with the main site. INC385665 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/3/2020 3:50 6/3/2020 9:40 5:50:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified Site back in service with sunrise INC385595 HAIDS269 BOISROND_CAMP PERIN Sud ZTE 2G+3G C Talkpool 6/3/2020 7:24 6/3/2020 9:40 2:16:00 4:00:00 Compliant Power Power Failure (Indeterminate) Radiator dirty inside. OK Radiator dirty inside, team flush it and added 1 gal of coolant. INC385595 HAIDS188 MAZENOD_CAMP-PERRIN Sud ZTE 2G+3G D Talkpool 6/3/2020 7:24 6/3/2020 9:40 2:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS269 Cascade Back in service with the main site. INC384992 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/1/2020 14:50 6/3/2020 9:40 42:49:34 4:00:00 Not Compliant Power Power Failure (Indeterminate) Oil sensor unplug, solenoid blocked Need to be justified Team plug oil sensor, unblock solenoid INC385820 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/3/2020 9:22 6/3/2020 11:00 1:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Team found radiator miss coolant OK Team found radiator miss coolant. team added 1 gal 1/2 c INC385809 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 6/3/2020 8:46 6/3/2020 11:00 2:14:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure due to electrical pump issue OK Team fix the issue and restart the genset. INC385809 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/3/2020 8:46 6/3/2020 11:00 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS128 Cascade Back in service with the main site. INC385545 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/2/2020 22:30 6/3/2020 11:00 12:30:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details is not provided. INC385839 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 6/3/2020 10:44 6/3/2020 11:00 0:16:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details is not provided. INC385393 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 6:06 6/3/2020 11:00 4:54:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified Site back in service with sunrise INC385758 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G A Talkpool 6/3/2020 11:34 6/3/2020 13:00 1:26:00 4:00:00 Compliant Power Power Failure (Indeterminate) Overload alarm, one cabinet was not powered OK Team reset the alarm and restart. INC385754 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/3/2020 11:02 6/3/2020 14:00 2:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temp due to fan belt broken OK Team replaced it and added 1/2 gal of coolant. INC386012 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 6/3/2020 16:10 6/3/2020 17:50 1:40:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK link is up after manually switching the traffic from slot 8 to slot 9 at SDH022. INC386012 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 6/3/2020 16:10 6/3/2020 17:50 1:40:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HD203 Cascade Back in service with the main site. INC386012 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/3/2020 16:10 6/3/2020 17:50 1:40:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HD203 Cascade Back in service with the main site. INC386012 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/3/2020 16:10 6/3/2020 17:50 1:40:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HD203 Cascade Back in service with the main site. INC386012 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/3/2020 16:10 6/3/2020 17:50 1:40:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HD203 Cascade Back in service with the main site. INC385572 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/3/2020 2:14 6/3/2020 7:24 5:10:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon of oil has been added then genset restarted INC385572 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 2:14 6/3/2020 7:24 5:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded The site is back in service once the issue solved at HDN167 INC385572 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/3/2020 2:14 6/3/2020 7:24 5:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded The site is back in service once the issue solved at HDN167 INC385572 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G C Talkpool 6/3/2020 2:14 6/3/2020 7:24 5:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded The site is back in service once the issue solved at HDN167 INC385531 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/3/2020 6:02 6/3/2020 8:31 2:29:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Site is back in service with sunrise INC385531 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/3/2020 6:02 6/3/2020 8:31 2:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded The site is back in service once the issue solved at HDC318 INC385636 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 6/3/2020 0:06 6/3/2020 10:12 10:06:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Faulty starter battery Need to be justified The last feedback is expected from field team INC385601 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 17:44 6/3/2020 10:07 16:23:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Site is back in service with sunrise INC385513 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/2/2020 19:00 6/3/2020 10:35 15:35:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Site is back in service with sunrise INC385587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/3/2020 6:02 6/3/2020 10:11 4:09:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Site is back in service with sunrise INC385536 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/2/2020 16:04 6/3/2020 9:45 17:40:16 4:00:00 Not Compliant Transmission Transmission (NPU Failure) WAN port found not transmitting packets Need to be justified A warm restart performed on the TN to get the issue solved INC385810 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/3/2020 8:48 6/3/2020 11:33 2:45:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK Generator maintenance has been performed on it INC385662 HAIDN230 NAN_CHAMPS Nord-Est Ericsson 2G+3G+LTE C O&M_Fuel 6/3/2020 4:02 6/3/2020 12:58 8:55:16 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 20 gallons of fuel added as rescue INC385662 HDN323 JACQUESYL Nord-Est Ericsson 2G D O&M_Fuel 6/3/2020 4:02 6/3/2020 12:58 8:55:16 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded The site is back in service once the issue solved at HDN230 INC385662 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C O&M_Fuel 6/3/2020 4:02 6/3/2020 12:58 8:55:16 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded The site is back in service once the issue solved at HDN230 INC385662 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D O&M_Fuel 6/3/2020 4:02 6/3/2020 12:58 8:55:16 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded The site is back in service once the issue solved at HDN230 INC385662 HDN327 PARC CARACOL Nord-Est Ericsson 2G C O&M_Fuel 6/3/2020 4:02 6/3/2020 12:58 8:55:16 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded The site is back in service once the issue solved at HDN230 INC385662 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D O&M_Fuel 6/3/2020 4:02 6/3/2020 12:58 8:55:16 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded The site is back in service once the issue solved at HDN230 INC385662 HDN254 CARACOL Nord-Est Ericsson 2G D O&M_Fuel 6/3/2020 4:02 6/3/2020 12:58 8:55:16 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded The site is back in service once the issue solved at HDN230 INC385662 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G+LTE A O&M_Fuel 6/3/2020 4:02 6/3/2020 12:58 8:55:16 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded The site is back in service once the issue solved at HDN230 INC385662 HDN231 DEPHASIEN Nord-Est Ericsson 3G B O&M_Fuel 6/3/2020 4:02 6/3/2020 12:58 8:55:16 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded The site is back in service once the issue solved at HDN230 INC385862 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G B Talkpool 6/3/2020 11:04 6/3/2020 13:22 2:18:00 4:00:00 Compliant Power Generator failure (Battery Failure) Faulty starter battery OK The genset has been restarted with an external battery INC385862 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/3/2020 11:04 6/3/2020 13:22 2:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Ok The site is back in service once the issue solved at HDN207 INC385862 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 6/3/2020 11:04 6/3/2020 13:22 2:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Ok The site is back in service once the issue solved at HDN207 INC385862 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/3/2020 11:04 6/3/2020 13:22 2:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Ok The site is back in service once the issue solved at HDN207 INC385862 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/3/2020 11:04 6/3/2020 13:22 2:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Ok The site is back in service once the issue solved at HDN207 INC385823 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 6/3/2020 9:26 6/3/2020 13:48 4:22:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC385784 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/3/2020 13:18 6/3/2020 15:15 1:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC385777 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/3/2020 11:50 6/3/2020 15:29 3:39:00 4:00:00 Compliant Power Generator failure (Battery Failure) Faulty starter battery OK The genset has been restarted with an external battery INC385887 HDN214 DONDON Nord Ericsson 2G+3G C Talkpool 6/3/2020 13:34 6/3/2020 16:12 2:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC385887 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/3/2020 13:34 6/3/2020 16:12 2:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN214 OK The site is back in service once the issue solved at HDN214 INC385887 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 6/3/2020 13:34 6/3/2020 16:12 2:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN214 OK The site is back in service once the issue solved at HDN214 INC385887 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 6/3/2020 13:34 6/3/2020 16:12 2:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN214 OK The site is back in service once the issue solved at HDN214 INC385892 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/3/2020 14:06 6/3/2020 16:28 2:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC385805 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 8:40 6/3/2020 16:21 7:41:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC385870 COW033 CFU CLUB_COW Nord Ericsson 2G D Talkpool 6/3/2020 12:34 6/3/2020 17:17 4:43:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) Faulty AVR Need to be justified The last feedback is expected from field team INC385908 HAIDC032 MONTROUIS Centre Huawei 2G+3G+LTE B Talkpool 6/3/2020 15:34 6/3/2020 17:48 2:14:00 4:00:00 Compliant Power Power Failure (HPU system fail) Data ECU failure OK The HPU4 x board has been reset, then the genset restarted INC385797 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/3/2020 14:48 6/3/2020 18:24 3:36:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC383912 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 5/29/2020 20:14 6/3/2020 19:25 119:10:40 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details is not provided. INC385615 HGA017 CHALON Nippes Ericsson 3G+LTE A Talkpool 6/2/2020 21:34 6/3/2020 19:25 21:51:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details is not provided. INC386012 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/3/2020 16:10 6/3/2020 17:50 1:40:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HD203 Cascade Back in service with the main site. INC386012 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/3/2020 16:10 6/3/2020 17:50 1:40:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HD203 Cascade Back in service with the main site. INC386012 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/3/2020 16:10 6/3/2020 17:50 1:40:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HD203 Cascade Back in service with the main site. INC385862 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/3/2020 11:04 6/3/2020 13:24 2:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed Need to be justified Genset has been restarted INC385450 HDC252 PASSCOT Artibonite Ericsson 2G D Talkpool 6/2/2020 13:40 6/3/2020 15:41 26:01:40 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS01B8 replaced. INC385421 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/2/2020 11:39 6/3/2020 15:26 27:46:47 4:00:00 Not Compliant RBS RBS Fault (Faulty Fiber connector) Faulty Fiber Cable Spare Fiber cable replaced INC385570 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/3/2020 2:02 6/3/2020 17:52 15:50:00 4:00:00 Not Compliant RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable Spare The fiber cable has been repaired. INC385398 HDN208 LIMBE Nord Ericsson 3G+LTE A Talkpool 6/2/2020 17:30 6/3/2020 16:48 23:18:00 4:00:00 Not Compliant RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable Spare The fiber cable has been replaced INC377664 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 5/27/2020 2:26 6/3/2020 15:52 181:26:40 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions are expected from team INC385906 HDN150 COLLADERE Centre Ericsson 2G A Talkpool 6/3/2020 15:28 6/3/2020 18:18 2:49:56 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate. OK Site back up with commercial power INC385713 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/3/2020 8:37 6/3/2020 18:15 9:38:40 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RRUS01B8 faulty Spare RRUS01B8 replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 18:28:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 00:28:13 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 3 8 4 14 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 2 1 0 18 ZTE 4 4 2 0 4 Huawei 7 7 6 0 7 Network 28 13 9 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 0 6 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 559:16:35 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 214:06:35 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 3/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 201:22:35 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 191:01:35 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 168:56:35 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 104:08:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC384083 HDC261 DESDUNES Artibonite Ericsson 3G B Digicel 5/30/2020 12:18 104:08:35 Power Power Failure (Indeterminate) Team is on the site for corrective INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 103:36:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 70:32:35 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 56:32:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 53:36:35 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 32:42:35 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 26:26:35 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 26:26:35 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 26:26:35 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 24:12:35 Power Generator Failure (Alternator Failure) Replaced alternator is not working. Need to send another spare from PAP. ETR not yet available INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 24:12:35 Dependent Affected by the power issue at the main site Attached to HDC223 INC385584 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/3/2020 5:26 15:00:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/3/2020 at 10:40 AM. ETR is expected by 8:00PM today. INC385518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/3/2020 6:02 14:24:35 Power Power Failure (Solar System failure) Solar site. The site will be back in service once the batteries get enough charge INC385690 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G A Talkpool 6/3/2020 7:15 13:11:35 Power Generator failure (Indeterminate) Team is on site for genset swapping INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M FUEL 6/3/2020 16:49 3:37:35 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 7:58 PM. ETR to be provided by them INC386037 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 18:22 2:04:35 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC386040 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/3/2020 19:10 1:16:35 Power Power Failure (Solar System failure) Solar site / Site will be up with the sunrise INC385947 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/3/2020 19:38 0:48:35 Power Power Failure (Solar System failure) Solar site / Site will be up with the sunrise INC385947 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/3/2020 19:38 0:48:35 Dependent Affected by the power issue at the main site Attached to HDC318 INC386046 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 19:42 0:44:35 Power Generator failure (Indeterminate) Team has been informed , ETA 8:40 PM INC385949 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 19:49 0:37:35 Power Generator failure (Indeterminate) Team has been informed , ETA 9:15 PM INC385949 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/3/2020 19:49 0:37:35 Dependent Affected by the power issue at the main site Affected by HDO511 INC386048 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 6/3/2020 19:54 0:32:35 Power Power Failure (Indeterminate) Team has been informed, follow-up is ongoing. ETA 9:45 pm.. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 19:28:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 01:28:18 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 9:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 19:32:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 01:32:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1239:29:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 990:40:15 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 576:23:15 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 188:07:15 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 162:40:15 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384083 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 5/30/2020 12:18 105:13:15 RBS RBS Fault (Indeterminate) Sector C remains down . Team is on the way to reach back the site INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 99:06:15 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 82:48:15 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 59:21:15 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 15:29:15 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386055 HDC212 DOMOND Centre Ericsson 2G D Talkpool 6/3/2020 20:50 0:41:15 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided INC386056 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/3/2020 20:50 0:41:15 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 20:29:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 02:29:58 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 9 3 13 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 8 1 0 22 ZTE 3 3 1 0 3 Huawei 5 5 5 0 5 Network 26 16 7 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 3 0 1 8 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 561:18:02 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 216:08:02 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 3/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 203:24:02 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 193:03:02 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 170:58:02 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/30/2020 12:18 106:10:02 RBS RBS Fault (DXU failure) Faulty DXU, spare is requested ETR not provided yet. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 106:10:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 105:38:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 72:34:02 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 58:34:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 55:38:02 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 34:44:02 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 28:28:02 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 28:28:02 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 28:28:02 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 26:14:02 Power Generator Failure (Alternator Failure) Replaced Alternator is not working. A new one will be sent ASAP from PAP to the region. INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 26:14:02 Dependent Affected by the power issue at the main site Attached to HDC223 INC385584 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/3/2020 5:26 17:02:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/3/2020 at 10:40 AM. ETR is expected by 8:00PM today. INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 9:54:02 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M FUEL 6/3/2020 16:49 5:39:02 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 7:58 PM. ETR to be provided by them INC386037 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 18:22 4:06:02 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Talkpool 6/3/2020 20:32 1:56:02 Power Power Failure (Indeterminate) Acceptance not yet made by TP. However, the team has been contacted and follow-up is underway to return the site to service. ETA not yet provided. INC385958 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/3/2020 20:34 1:54:02 Power Power Failure (Indeterminate) TP is not managing the team to reach the site. INC385959 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 21:31 0:57:02 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet INC385966 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/3/2020 21:34 0:54:02 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC386064 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G+3G D Talkpool 6/3/2020 21:54 0:34:02 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet INC385967 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 6/3/2020 21:54 0:34:02 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 0:34:02 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 21:54 0:34:02 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 0:34:02 Dependent Affected by the power issue at the main site Attached to HDN102 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 22:28:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 04:28:43 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 10 3 13 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 1 0 21 ZTE 4 4 2 0 4 Huawei 8 8 8 1 8 Network 29 19 11 1 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 1 9 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 563:17:22 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 218:07:22 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 3/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 205:23:22 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 195:02:22 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 172:57:22 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/30/2020 12:18 108:09:22 RBS RBS Fault (DXU failure) Faulty DXU,spare is requested ETR not provided yet. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 108:09:22 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 107:37:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 74:33:22 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 60:33:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 57:37:22 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 36:43:22 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 30:27:22 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 30:27:22 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 30:27:22 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 28:13:22 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETA: 4h30 PM (Expired). New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 28:13:22 Dependent Affected by the power issue at the main site Attached to HDC223 INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 11:53:22 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M FUEL 6/3/2020 16:49 7:38:22 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 7:58 PM. ETR to be provided by them INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Talkpool 6/3/2020 20:32 3:55:22 Power Power Failure (Indeterminate) Team is on site. INC385958 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/3/2020 20:34 3:53:22 Power Power Failure (Indeterminate) TP is not managing the team to reach the site. INC385959 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 21:31 2:56:22 Power Power Failure (Indeterminate) Team has been informed. ETA: 7:00 AM, due access issue. INC385966 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/3/2020 21:34 2:53:22 Power Power Failure (Indeterminate) Team has been informed; ETA 1:30 am. INC385965 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 21:51 2:36:22 Power Generator failure (Indeterminate) TP claimed that the area isn't safe , they will move on 6/4/2020 ETA 7:00 AM INC386064 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 6/3/2020 21:54 2:33:22 Power Power Failure (Indeterminate) Team has been informed. ETA : 12:15 AM expired, update is requested INC385967 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 6/3/2020 21:54 2:33:22 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 2:33:22 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 2:33:22 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 21:54 2:33:22 Dependent Affected by the power issue at the main site Attached to HDN102 INC385987 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/3/2020 23:16 1:11:22 Power Generator failure (Indeterminate) Team has been informed , ETA 12:45 AM INC386069 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 23:38 0:49:22 Power Generator failure (Indeterminate) Team has been dispatched , ETA 12:55 AM INC386069 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/3/2020 23:38 0:49:22 Dependent Affected by the power issue at the main site Attached to HDO511 INC385994 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/3/2020 23:46 0:41:22 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 22:31:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 04:31:20 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1242:28:18 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 993:39:18 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 579:22:18 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 191:06:18 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 165:39:18 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384083 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 5/30/2020 12:18 108:12:18 RBS RBS Fault (DXU failure) Faulty DXU . Spare is expected to be replaced by today INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 102:05:18 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 85:47:18 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 62:20:18 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 18:28:18 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386055 HDC212 DOMOND Centre Ericsson 2G D Talkpool 6/3/2020 20:50 3:40:18 RBS RBS Fault (DXU failure) Faulty DXU . Spare is expected to be replaced by today INC386056 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/3/2020 20:50 3:40:18 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 22:32:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 04:32:31 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC385985 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE B Talkpool 6/3/2020 23:09 1:21:18 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at this moment. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 22:36:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 04:36:36 +0000 Subject: [Rantt] Recall: NOC hourly report at 12:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 12:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Wed Jun 3 22:39:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 04:39:49 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 10 3 13 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 1 0 21 ZTE 4 4 2 0 4 Huawei 8 8 8 1 8 Network 29 19 11 1 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 1 9 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 563:17:22 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 218:07:22 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 3/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 205:23:22 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 195:02:22 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 172:57:22 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/30/2020 12:18 108:09:22 RBS RBS Fault (BSU failure) Faulty BSU, spare is requested ETR not provided yet. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 108:09:22 Dependent Affected by the RBS issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 107:37:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 74:33:22 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 60:33:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 57:37:22 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 36:43:22 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 30:27:22 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 30:27:22 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 30:27:22 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 28:13:22 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETA: 4h30 PM (Expired). New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 28:13:22 Dependent Affected by the power issue at the main site Attached to HDC223 INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 11:53:22 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M FUEL 6/3/2020 16:49 7:38:22 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 7:58 PM. ETR to be provided by them INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Talkpool 6/3/2020 20:32 3:55:22 Power Power Failure (Indeterminate) Team is on site. INC385958 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/3/2020 20:34 3:53:22 Power Power Failure (Indeterminate) TP is not managing the team to reach the site. INC385959 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 21:31 2:56:22 Power Power Failure (Indeterminate) Team has been informed. ETA: 7:00 AM, due access issue. INC385966 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/3/2020 21:34 2:53:22 Power Power Failure (Indeterminate) Team has been informed; ETA 1:30 am. INC385965 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 21:51 2:36:22 Power Generator failure (Indeterminate) TP claimed that the area isn't safe , they will move on 6/4/2020 ETA 7:00 AM INC386064 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 6/3/2020 21:54 2:33:22 Power Power Failure (Indeterminate) Team has been informed. ETA : 12:15 AM expired, update is requested INC385967 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 6/3/2020 21:54 2:33:22 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 2:33:22 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 2:33:22 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 21:54 2:33:22 Dependent Affected by the power issue at the main site Attached to HDN102 INC385987 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/3/2020 23:16 1:11:22 Power Generator failure (Indeterminate) Team has been informed , ETA 12:45 AM INC386069 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 23:38 0:49:22 Power Generator failure (Indeterminate) Team has been dispatched , ETA 12:55 AM INC386069 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/3/2020 23:38 0:49:22 Dependent Affected by the power issue at the main site Attached to HDO511 INC385994 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/3/2020 23:46 0:41:22 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 22:42:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 04:42:18 +0000 Subject: [Rantt] Recall: NOC hourly report at 12:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 12:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Wed Jun 3 22:42:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 04:42:40 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 7 10 3 13 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 1 0 21 ZTE 4 4 2 0 4 Huawei 8 8 8 1 8 Network 29 19 11 1 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 1 9 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 563:17:22 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 218:07:22 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 3/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 205:23:22 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 195:02:22 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 172:57:22 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/30/2020 12:18 108:09:22 RBS RBS Fault (BFU failure) Faulty BFU, spare is requested ETR not provided yet. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Digicel 5/30/2020 12:18 108:09:22 Dependent Affected by the RBS issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 107:37:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 74:33:22 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 60:33:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 57:37:22 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 36:43:22 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 30:27:22 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 30:27:22 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 30:27:22 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 28:13:22 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETA: 4h30 PM (Expired). New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 28:13:22 Dependent Affected by the power issue at the main site Attached to HDC223 INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 11:53:22 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M FUEL 6/3/2020 16:49 7:38:22 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 7:58 PM. ETR to be provided by them INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Talkpool 6/3/2020 20:32 3:55:22 Power Power Failure (Indeterminate) Team is on site. INC385958 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/3/2020 20:34 3:53:22 Power Power Failure (Indeterminate) TP is not managing the team to reach the site. INC385959 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 21:31 2:56:22 Power Power Failure (Indeterminate) Team has been informed. ETA: 7:00 AM, due access issue. INC385966 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/3/2020 21:34 2:53:22 Power Power Failure (Indeterminate) Team has been informed; ETA 1:30 am. INC385965 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 21:51 2:36:22 Power Generator failure (Indeterminate) TP claimed that the area isn't safe , they will move on 6/4/2020 ETA 7:00 AM INC386064 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 6/3/2020 21:54 2:33:22 Power Power Failure (Indeterminate) Team has been informed. ETA : 12:15 AM expired, update is requested INC385967 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 6/3/2020 21:54 2:33:22 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 2:33:22 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 2:33:22 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 21:54 2:33:22 Dependent Affected by the power issue at the main site Attached to HDN102 INC385987 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/3/2020 23:16 1:11:22 Power Generator failure (Indeterminate) Team has been informed , ETA 12:45 AM INC386069 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 23:38 0:49:22 Power Generator failure (Indeterminate) Team has been dispatched , ETA 12:55 AM INC386069 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/3/2020 23:38 0:49:22 Dependent Affected by the power issue at the main site Attached to HDO511 INC385994 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/3/2020 23:46 0:41:22 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 3 23:33:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 05:33:57 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 7 9 4 14 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 1 0 22 ZTE 4 4 2 0 4 Huawei 8 8 8 0 8 Network 30 19 11 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 1 9 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 564:22:13 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 219:12:13 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 3/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 206:28:13 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 196:07:13 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 174:02:13 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/30/2020 12:18 109:14:13 RBS RBS Fault (BFU failure) Faulty BFU, spare already collected form another site and will be replaced in the morning. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 109:14:13 Dependent Affected by the RBS issue at the main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 108:42:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 75:38:13 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 61:38:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 58:42:13 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 37:48:13 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 31:32:13 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 31:32:13 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 31:32:13 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 29:18:13 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETA: 4h30 PM (Expired). New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 29:18:13 Dependent Affected by the power issue at the main site Attached to HDC223 INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 12:58:13 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M FUEL 6/3/2020 16:49 8:43:13 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 7:58 PM. ETR to be provided by them INC386048 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 6/3/2020 19:54 5:38:13 Power Power Failure (Indeterminate) Power team is working on site. INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Talkpool 6/3/2020 20:32 5:00:13 Power Power Failure (Indeterminate) TP power team was on, but cannot access to the HPU. A new HPU is installed; TP team don't have yet the HPU key. More update will provided ASAP. INC385958 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/3/2020 20:34 4:58:13 Power Power Failure (Indeterminate) TP is not managing the team to reach the site. INC385959 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 21:31 4:01:13 Power Power Failure (Indeterminate) Team cannot reach on the site at night, due access issue. ETA: 7:00 AM INC385966 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/3/2020 21:34 3:58:13 Power Power Failure (Indeterminate) Team has been informed; ETA 1:40 am. INC385965 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 21:51 3:41:13 Power Generator failure (Indeterminate) TP claimed that the area isn't safe , they will move on 6/4/2020 ETA 7:00 AM INC386064 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 6/3/2020 21:54 3:38:13 Power Power Failure (Indeterminate) Starter battery faulty / Team is looking for a starter battery to restore the site INC385967 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 6/3/2020 21:54 3:38:13 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 3:38:13 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 3:38:13 Dependent Affected by the power issue at the main site Attached to HDN102 INC385967 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 21:54 3:38:13 Dependent Affected by the power issue at the main site Attached to HDN102 INC385994 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/3/2020 23:46 1:46:13 Power Power Failure (Indeterminate) TP is not managing the team to reach the site. INC385972 HDO239 CARREFOUR_FEUILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/3/2020 23:51 1:41:13 Power Generator failure (Indeterminate) Team cannot cross Martissant area to reach the site now , ETA 5:00 AM INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 0:50:13 Power Power Failure (Indeterminate) Talkpool is suspected breakdown the genset. They are waiting for picture to confirm, ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 0:50:13 Dependent Affected by the power issue at the main site Attached to HDC018 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 01:31:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 07:31:47 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 9 12 4 13 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 8 1 0 23 ZTE 6 6 4 0 6 Huawei 9 9 9 0 9 Network 34 23 14 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 1 9 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 566:19:14 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 221:09:14 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 3/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 208:25:14 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 198:04:14 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 175:59:14 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/30/2020 12:18 111:11:14 RBS RBS Fault (BFU Failure) Faulty BFU,spare is requested ETR not provided yet. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 111:11:14 Dependent Affected by RBS issue on main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 110:39:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 77:35:14 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 63:35:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 60:39:14 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 39:45:14 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 33:29:14 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 33:29:14 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 33:29:14 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 31:15:14 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETA: 4h30 PM (Expired). New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 31:15:14 Dependent Affected by the power issue at the main site Attached to HDC223 INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 14:55:14 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M FUEL 6/3/2020 16:49 10:40:14 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 7:58 PM. ETR to be provided by them INC386048 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 6/3/2020 19:54 7:35:14 Power Power Failure (Indeterminate) Power team still working on site. RAN TP support requested; and follow-up is ongoing to send a TX team to reach the site. INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Talkpool 6/3/2020 20:32 6:57:14 Power Power Failure (Indeterminate) TP power team was on site, but cannot access to the HPU. A new HPU is installed; TP team don't have yet the HPU key. More update will provided ASAP. INC385958 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/3/2020 20:34 6:55:14 Power Power Failure (Indeterminate) TP is not managing the team to reach the site. INC385959 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 21:31 5:58:14 Power Power Failure (Indeterminate) Team cannot reach on the site at night, due access issue. ETA: 7:00 AM INC385965 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 21:51 5:38:14 Power Generator failure (Indeterminate) TP claimed that the area isn't safe , they will move on 6/4/2020 ETA 7:00 AM INC386064 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 6/3/2020 21:54 5:35:14 Power Power Failure (Indeterminate) Starter battery faulty / Team is looking for a starter battery to restore the site INC386064 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 6/3/2020 21:54 5:35:14 Dependent Affected by the power issue at the main site Attached to HDN102 INC386064 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 5:35:14 Dependent Affected by the power issue at the main site Attached to HDN102 INC386064 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 5:35:14 Dependent Affected by the power issue at the main site Attached to HDN102 INC386064 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 21:54 5:35:14 Dependent Affected by the power issue at the main site Attached to HDN102 INC385994 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/3/2020 23:46 3:43:14 Power Power Failure (Indeterminate) TP is not managing the team to reach the site. INC385972 HDO239 CARREFOUR_FEUILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/3/2020 23:51 3:38:14 Power Generator failure (Indeterminate) Team cannot cross Martissant area to reach the site now , ETA 5:00 AM INC386077 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 0:31 2:58:14 Power Generator failure (Indeterminate) Team has been dispatched , ETA expired , waiting for new update INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 2:47:14 Power Power Failure (Indeterminate) Talkpool is suspected breakdown the genset. They are waiting for picture to confirm, ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 2:47:14 Dependent Affected by the power issue at the main site Attached to HDC015 INC386076 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 6/4/2020 1:18 2:11:14 Power Power Failure (Indeterminate) TP is not managing the team to reach the site. INC385996 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 1:33 1:56:14 Power Generator failure (Indeterminate) Private property , no access on night time , ETA 7:00 AM INC385985 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/4/2020 1:55 1:34:14 Power Power Failure (Indeterminate) TP is not managing his team to reach the site at this moment. INC386080 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G A Talkpool 6/4/2020 2:15 1:14:14 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 01:35:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 07:35:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1245:33:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 996:44:13 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 582:27:13 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 168:44:13 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 194:11:13 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 105:10:13 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 88:52:13 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 65:25:13 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 21:33:13 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384083 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 5/30/2020 12:18 111:17:13 RBS RBS Fault (DXU failure) Faulty DXU . Spare is expected to be replaced by today INC386055 HDC212 DOMOND Centre Ericsson 2G D Talkpool 6/3/2020 20:50 6:45:13 RBS RBS Fault (Indeterminate) Unsafe area,Team will reach the site early in the daytime. ETA:7h20 AM INC386056 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/3/2020 20:50 6:45:13 RBS RBS Fault (Indeterminate) Site is located in a private shool ,no access at night , ETA:7 h30 AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 02:32:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 08:32:46 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 10 11 4 23 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 4 1 0 29 ZTE 9 9 7 0 9 Huawei 10 10 10 0 10 Network 47 23 18 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 2 0 1 17 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 567:20:23 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 222:10:23 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 3/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 209:26:23 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 199:05:23 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 177:00:23 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/30/2020 12:18 112:12:23 RBS RBS Fault (BFU Failure) Faulty BFU,spare is requested ETR not provided yet. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 112:12:23 Dependent Affected by RBS issue on main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 111:40:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 78:36:23 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 64:36:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 61:40:23 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 40:46:23 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 34:30:23 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 34:30:23 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 34:30:23 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 32:16:23 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETA: 4h30 PM (Expired). New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 32:16:23 Dependent Affected by the power issue at the main site Attached to HDC223 INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 15:56:23 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M FUEL 6/3/2020 16:49 11:41:23 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 7:58 PM. ETR to be provided by them INC386048 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 6/3/2020 19:54 8:36:23 Power Power Failure (Indeterminate) Faulty fuel injector pump suspected. Power team still working on site. INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Talkpool 6/3/2020 20:32 7:58:23 Power Power Failure (Indeterminate) TP power team was on site, but cannot access to the HPU. A new HPU is installed; TP team don't have yet the HPU key. More update will provided ASAP. INC385958 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/3/2020 20:34 7:56:23 Power Power Failure (Indeterminate) TP is not managing the team to reach the site. INC385959 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 21:31 6:59:23 Power Power Failure (Indeterminate) Team cannot reach on the site at night, due access issue. ETA: 7:00 AM INC385959 HDO428 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 21:31 6:59:23 Dependent Affected by the power issue at the main site Attached to HDO402 INC385965 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 21:51 6:39:23 Power Generator failure (Indeterminate) TP claimed that the area isn't safe , they will move on 6/4/2020 ETA 7:00 AM INC385994 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/3/2020 23:46 4:44:23 Power Power Failure (Indeterminate) TP is not managing the team to reach the site. INC385972 HDO239 CARREFOUR_FEUILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/3/2020 23:51 4:39:23 Power Generator failure (Indeterminate) Team cannot cross Martissant area to reach the site now , ETA 5:00 AM INC386077 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 0:31 3:59:23 Power Generator failure (Indeterminate) Access issue , follow is ongoing with site inspector INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 3:48:23 Power Power Failure (Indeterminate) Talkpool is suspected breakdown the genset. They are waiting for picture to confirm, ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 3:48:23 Dependent Affected by the power issue at the main site Attached to HDC015 INC385996 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 1:33 2:57:23 Power Generator failure (Indeterminate) Private property , no access at night time , ETA 7:00 AM INC385985 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/4/2020 1:55 2:35:23 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC386080 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G A Talkpool 6/4/2020 2:15 2:15:23 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC386076 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 6/4/2020 3:06 1:24:23 Power Power Failure (Indeterminate) TP is not managing the team to reach the site. INC386109 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 1:24:23 Power Power Failure (Indeterminate) Team has been informed. ETA: 6:00 AM INC386109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 1:24:23 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 1:24:23 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 1:24:23 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 1:24:23 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 1:24:23 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 1:24:23 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 1:24:23 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 1:24:23 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 1:24:23 Dependent Affected by the power issue at the main site Attached to HDC156 INC386083 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/4/2020 3:15 1:15:23 Power Generator failure (Indeterminate) Private property , no access at night time , ETA 7:00 AM INC386083 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/4/2020 3:15 1:15:23 Dependent Affected by the power issue at the main site Attached to HDO661 INC386083 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 3:15 1:15:23 Dependent Affected by the power issue at the main site Attached to HDO661 INC386086 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 6/4/2020 3:54 0:36:23 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 04:05:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 10:05:51 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1248:02:36 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 999:13:36 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 584:56:36 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 196:40:36 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 171:13:36 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384083 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 5/30/2020 12:18 113:46:36 RBS RBS Fault (DXU failure) Faulty DXU . Spare is expected to be replaced by today INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 107:39:36 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 91:21:36 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 67:54:36 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 24:02:36 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386055 HDC212 DOMOND Centre Ericsson 2G D Talkpool 6/3/2020 20:50 9:14:36 RBS RBS Fault (DXU failure) Faulty DXU . Spare is expected to be replaced by today INC386056 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/3/2020 20:50 9:14:36 RBS RBS Fault (Indeterminate) Talkpool is not managed the team tor reach the site Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 05:29:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 11:29:25 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 4th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 4th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 570:11:48 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 225:01:48 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 3/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 212:17:48 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 201:56:48 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 179:51:48 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 5/30/2020 12:18 115:03:48 RBS RBS Fault (BFU Failure) Faulty BFU,spare is requested ETR not provided yet. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 115:03:48 Dependent Affected by RBS issue on main site The site will be back in service once the issue solved at HDC261 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 5/30/2020 12:50 114:31:48 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 81:27:48 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 67:27:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 64:31:48 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/2/2020 11:44 43:37:48 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 37:21:48 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 37:21:48 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 37:21:48 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 35:07:48 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETA: 4h30 PM (Expired). New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 35:07:48 Dependent Affected by the power issue at the main site Attached to HDC223 INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 18:47:48 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M FUEL 6/3/2020 16:49 14:32:48 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 7:58 PM. ETR to be provided by them INC386037 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 18:22 12:59:48 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC385947 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/3/2020 19:38 11:43:48 Power Power Failure (Solar System failure) Solar site / Site will be recovered with sunrise INC385947 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/3/2020 19:38 11:43:48 Dependent Affected by the power issue at the main site Attached to HDC346 INC386048 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 6/3/2020 19:54 11:27:48 Power Generator Failure (Injection pump failure) Faulty fuel injector pump suspected. TP power team is still working on site. INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Talkpool 6/3/2020 20:32 10:49:48 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC385958 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/3/2020 20:34 10:47:48 Power Power Failure (Indeterminate) Team has been informed. They cannot reach to the site at night, due unsafe area ETA: 7:00 AM INC386059 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/3/2020 20:50 10:31:48 Power Power Failure (Solar System failure) Solar site / Site will be recovered with sunrise INC385959 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 21:31 9:50:48 Power Power Failure (Indeterminate) Team cannot reach on the site at night, due access issue. ETA: 7:00 AM INC385959 HDO428 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 21:31 9:50:48 Dependent Affected by the power issue at the main site Attached to HDO402 INC385965 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 21:51 9:30:48 Power Generator failure (Indeterminate) TP claimed that the area isn't safe , they will move on 6/4/2020 ETA 7:00 AM INC385994 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/3/2020 23:46 7:35:48 Power Power Failure (Indeterminate) Team has been informed. They cannot reach to the site at night, due unsafe area ETA: 8:00 AM INC385972 HDO239 CARREFOUR_FEUILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/3/2020 23:51 7:30:48 Power Generator failure (Indeterminate) Team cannot cross Martissant area to reach the site now New ETA ,7:00 AM INC386077 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 0:31 6:50:48 Power Generator failure (Indeterminate) Access issue , follow is ongoing with site inspector INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 6:39:48 Power Power Failure (Indeterminate) Talkpool is suspected breakdown the genset. They are waiting for picture to confirm, ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 6:39:48 Dependent Affected by the power issue at the main site Attached to HDC015 INC385996 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 1:33 5:48:48 Power Generator failure (Indeterminate) Private property , no access at night time , ETA 7:00 AM INC386109 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 4:15:48 Power Power Failure (Indeterminate) Team is working on the site. INC386109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 4:15:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 4:15:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 4:15:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 4:15:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 4:15:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 4:15:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 4:15:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 4:15:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 4:15:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386205 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/4/2020 3:06 4:15:48 Power Power Failure (Solar System failure) Solar site / Site will be recovered with sunrise INC386206 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/4/2020 3:06 4:15:48 Power Power Failure (Solar System failure) Solar site / Site will be recovered with sunrise INC386086 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 6/4/2020 3:54 3:27:48 Power Power Failure (Indeterminate) Team is working on the site. INC386081 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 2:58:48 Power Generator failure (Indeterminate) Team is working on site INC386081 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 2:58:48 Dependent Affected by the power issue at the main site Affected by HDO215 INC386081 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 2:58:48 Dependent Affected by the power issue at the main site Affected by HDO215 INC386081 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 2:58:48 Dependent Affected by the power issue at the main site Affected by HDO215 INC386211 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 5:54 1:27:48 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1249:19:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1000:30:48 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 586:13:48 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 197:57:48 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 172:30:48 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384083 HDC261 DESDUNES Artibonite Ericsson 2G B Talkpool 5/30/2020 12:18 115:03:48 RBS RBS Fault (DXU failure) Faulty DXU . Spare is expected to be replaced by today INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 108:56:48 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 92:38:48 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 69:11:48 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 25:19:48 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386055 HDC212 DOMOND Centre Ericsson 2G D Talkpool 6/3/2020 20:50 10:31:48 RBS RBS Fault (DXU failure) Faulty DXU . Spare is expected to be replaced by today INC386056 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/3/2020 20:50 10:31:48 RBS RBS Fault (Indeterminate) Talkpool is not managed the team tor reach the site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC386080 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G A Talkpool 6/4/2020 2:15 6/4/2020 6:15 4:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details is not provided. INC385995 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/4/2020 4:48 6/4/2020 6:11 1:23:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details is not provided. INC385985 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/4/2020 1:55 6/4/2020 6:16 4:21:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details is not provided. INC386115 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/4/2020 3:58 6/4/2020 4:30 0:32:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site is back in service without physical intervention. INC385966 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/3/2020 21:34 6/4/2020 0:45 3:11:00 4:00:00 Compliant Power Power Failure (Indeterminate) RBS not powered OK RBS has been powered by TP team. INC385584 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/3/2020 5:26 6/3/2020 22:15 16:49:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Site has been refilled. 420 gallons of fuel added. INC385690 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G A Talkpool 6/3/2020 7:15 6/3/2020 20:37 13:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset swapping was ongoing Need to be justified Team has installed a new genset INC385949 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 19:49 6/3/2020 20:41 0:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored by itself INC385949 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/3/2020 19:49 6/3/2020 20:41 0:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO511 Cascaded Back on air with the main site INC386046 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 19:42 6/3/2020 20:44 1:02:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) RBS not powered OK Team has reset the panel board INC385690 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G A Talkpool 6/3/2020 21:16 6/3/2020 21:21 0:05:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset swapping was ongoing Need to be justified Team has installed a new genset INC386062 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 22:38 6/3/2020 22:54 0:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Failed to start / terminal battery loose OK Team have adjusted the battery terminal INC386066 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/3/2020 22:17 6/3/2020 23:35 1:18:00 4:00:00 Compliant Power Generator Failure (Overheat) Dirty Radiator OK Radiator refreshed and 1\gal of coolant added INC385987 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/3/2020 23:16 6/4/2020 0:10 0:54:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Failed to start OK Genset has been restarted with another battery INC386069 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/3/2020 23:38 6/4/2020 0:41 1:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored by itself INC386069 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/3/2020 23:38 6/4/2020 0:41 1:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO511 Cascaded Back on air with the main site INC386083 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/4/2020 3:15 6/4/2020 6:31 3:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but resolution details and RCA are awaiting INC386083 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/4/2020 3:15 6/4/2020 6:31 3:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO661 Cascaded Restored with the main site INC386083 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 3:15 6/4/2020 6:31 3:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO661 Cascaded Restored with the main site INC385906 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 15:28 6/3/2020 20:28 5:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is back in service with commercial power INC386035 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/3/2020 17:48 6/3/2020 20:36 2:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself INC386036 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/3/2020 18:10 6/3/2020 21:39 3:29:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself INC385946 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 6/3/2020 19:26 6/3/2020 20:24 0:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself INC385941 HDC123 RUE_VINCENT Artibonite Huawei 2G+3G+LTE A Talkpool 6/3/2020 19:36 6/3/2020 22:25 2:49:00 4:00:00 Compliant Power Generator failure (Faulty Battery) genset failed to start Need to be justified Genset restarted with another battery. INC385941 HDC120 HABITATION_DOCIME Artibonite Huawei 2G+3G+LTE B Talkpool 6/3/2020 19:36 6/3/2020 22:25 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC123 Cascaded Back up with the main site INC385941 HAIDC293 SOUVENANCE Artibonite Huawei 2G+3G+LTE D Talkpool 6/3/2020 19:36 6/3/2020 22:25 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC123 Cascaded Back up with the main site INC386064 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 6/3/2020 21:54 6/4/2020 4:35 6:41:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC386064 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G+3G A Talkpool 6/3/2020 21:54 6/4/2020 4:35 6:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN102 Cascaded Back up with the main site INC386064 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 6/4/2020 4:35 6:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN102 Cascaded Back up with the main site INC386064 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 3G B Talkpool 6/3/2020 21:54 6/4/2020 4:35 6:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN102 Cascaded Back up with the main site INC386064 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 3G A Talkpool 6/3/2020 21:54 6/4/2020 4:35 6:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN102 Cascaded Back up with the main site INC386110 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/4/2020 3:06 6/4/2020 6:13 3:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 Cascaded Back up with the main site INC386110 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 6/4/2020 3:06 6/4/2020 6:13 3:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 Cascaded Back up with the main site INC386110 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/4/2020 3:06 6/4/2020 6:13 3:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO300 Cascaded Back up with the main site INC386093 HAIDN006 MADELINE Nord ZTE 2G+3G+LTE C Talkpool 6/4/2020 4:35 6/4/2020 6:38 2:03:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution are pending from the contractor. INC386076 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 6/4/2020 3:06 6/4/2020 6:23 3:17:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution are pending from the contractor. Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC385830 HDO320 POINTE_A_RAQUETTES Sud Ericsson 2G D Talkpool 6/3/2020 10:02 6/3/2020 19:35 9:33:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare DUG has been replaced INC385934 HGA002 MIRAGOANE Sud Ericsson 2G+3G A Talkpool 6/3/2020 17:30 6/3/2020 18:40 1:10:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details is not provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 06:45:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 12:45:14 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 4 11 4 28 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 1 0 0 30 ZTE 9 9 7 0 9 Huawei 8 8 8 0 8 Network 47 18 15 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 0 18 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 571:32:48 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 226:22:48 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 3/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 213:38:48 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 203:17:48 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 181:12:48 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 116:24:48 Dependent Affected by RBS issue on main site The site will be back in service once the issue solved at HDC261 INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 82:48:48 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 68:48:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 65:52:48 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 44:58:48 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 38:42:48 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 38:42:48 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 38:42:48 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 36:28:48 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETA: 4h30 PM (Expired). New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 36:28:48 Dependent Affected by the power issue at the main site Attached to HDC223 INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M FUEL 6/3/2020 16:49 15:53:48 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 7:58 PM. ETR to be provided by them INC386037 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 18:22 14:20:48 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC385947 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/3/2020 19:38 13:04:48 Power Power Failure (Solar System failure) Solar site / Site will be recovered with sunrise INC386048 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 6/3/2020 19:54 12:48:48 Power Generator Failure (Injection pump failure) Faulty fuel injector pump suspected. TP power team is still working on site. INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Talkpool 6/3/2020 20:32 12:10:48 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC385958 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/3/2020 20:34 12:08:48 Power Power Failure (Indeterminate) Team is working on site INC386059 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/3/2020 20:50 11:52:48 Power Power Failure (Solar System failure) Solar site / Site will be recovered with sunrise INC385972 HDO239 CARREFOUR_FEUILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/3/2020 23:51 8:51:48 Power Generator failure (Indeterminate) Team has been informed, ETA extended due the troubleshooting on HDO619 INC386077 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 0:31 8:11:48 Power Generator failure (Indeterminate) Team is working on site INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 8:00:48 Power Power Failure (Indeterminate) Talkpool is suspected breakdown the genset. They are waiting for picture to confirm, ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 8:00:48 Dependent Affected by the power issue at the main site Attached to HDC015 INC385996 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 1:33 7:09:48 Power Generator failure (Indeterminate) Team is working on site INC386109 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 5:36:48 Power Power Failure (Indeterminate) Team is working on the site. INC386109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 5:36:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 5:36:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 5:36:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 5:36:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 5:36:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 5:36:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 5:36:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 5:36:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 5:36:48 Dependent Affected by the power issue at the main site Attached to HDC156 INC386205 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/4/2020 3:06 5:36:48 Power Power Failure (Solar System failure) Solar site / Site will be recovered with sunrise INC386086 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 6/4/2020 3:54 4:48:48 Power Power Failure (Indeterminate) Team is working on the site. INC386081 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 4:19:48 Power Generator failure (Indeterminate) Team is working on site INC386081 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 4:19:48 Dependent Affected by the power issue at the main site Affected by HAIDO215 INC386081 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 4:19:48 Dependent Affected by the power issue at the main site Affected by HAIDO215 INC386081 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 4:19:48 Dependent Affected by the power issue at the main site Affected by HAIDO215 INC386081 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 4:19:48 Dependent Affected by the power issue at the main site Affected by HAIDO215 INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/4/2020 7:20 1:22:48 Power Power Failure (Indeterminate) Solar site / Site will be recovered with sunrise INC386219 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 7:22 1:20:48 Power Power Failure (Indeterminate) Team has been informed. ETA: 10:15 INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 1:12:48 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 07:52:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 13:52:27 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 14 9 33 62 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 39 6 0 0 41 ZTE 12 11 9 0 13 Huawei 8 8 8 1 8 Network 59 25 17 1 62 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 0 33 62 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 572:40:53 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 227:30:53 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 4/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 214:46:53 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 204:25:53 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 182:20:53 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 117:32:53 Dependent Affected by RBS issue on main site The site will be back in service once the issue solved at HDC261 INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 83:56:53 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 69:56:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 67:00:53 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 46:06:53 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 39:50:53 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 39:50:53 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 39:50:53 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 37:36:53 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETA: 4h30 PM (Expired). New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 37:36:53 Dependent Affected by the power issue at the main site Attached to HDC223 INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M FUEL 6/3/2020 16:49 17:01:53 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 7:58 PM. ETR to be provided by them INC386037 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 18:22 15:28:53 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC385947 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/3/2020 19:38 14:12:53 Power Power Failure (Solar System failure) Solar site / Site will be recovered with sunrise INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 13:18:53 Power Power Failure (Indeterminate) Acceptance not done yet, follow up is ongoing by Concern Team. INC386142 HDS026 RAYMOND_LES_BAINS Sud-Est Ericsson 2G+3G B Talkpool 6/3/2020 20:32 13:18:53 Power Power Failure (Indeterminate) Team is on site. INC385958 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/3/2020 20:34 13:16:53 Power Power Failure (Indeterminate) Team is working on site INC386059 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/3/2020 20:50 13:00:53 Power Power Failure (Solar System failure) Solar site / Site will be recovered with sunrise INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 9:08:53 Power Power Failure (Indeterminate) Talkpool is suspected breakdown the genset. They are waiting for picture to confirm, ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 9:08:53 Dependent Affected by the power issue at the main site Attached to HDC015 INC386109 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6:44:53 Power Power Failure (Indeterminate) Team is still working on the site. INC386109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6:44:53 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6:44:53 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6:44:53 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6:44:53 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6:44:53 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6:44:53 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6:44:53 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6:44:53 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6:44:53 Dependent Affected by the power issue at the main site Attached to HDC156 INC386205 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/4/2020 3:06 6:44:53 Power Power Failure (Solar System failure) Solar site / Site will be recovered with sunrise INC386086 HDN285 BUENABITE Nord Ericsson 2G D Talkpool 6/4/2020 3:54 5:56:53 Power Power Failure (Indeterminate) Team is working on the site. INC386081 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 5:27:53 Power Generator failure (Indeterminate) Team has been dispatch ETA 10:15AM INC386081 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 5:27:53 Dependent Affected by the power issue at the main site Affected by HAIDO215 INC386081 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 5:27:53 Dependent Affected by the power issue at the main site Affected by HAIDO215 INC386081 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 5:27:53 Dependent Affected by the power issue at the main site Affected by HAIDO215 INC386081 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 5:27:53 Dependent Affected by the power issue at the main site Affected by HAIDO215 INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/4/2020 7:20 2:30:53 Power Power Failure (Indeterminate) Solar site / Site will be recovered with sunrise INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 2:20:53 Power Power Failure (Indeterminate) Team has been informed. ETA: 11:15AM INC386148 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/4/2020 7:48 2:02:53 Power Generator failure (Indeterminate) Team is informed, ETA 9:40AM INC386230 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 6/4/2020 8:06 1:44:53 Power Power Failure (Indeterminate) Team has been informed. ETA: 10:20AM INC386230 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 6/4/2020 8:06 1:44:53 Dependent Affected by the power issue at the main site Affected by HDN201 INC386230 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 6/4/2020 8:06 1:44:53 Dependent Affected by the power issue at the main site Affected by HDN201 INC386230 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 6/4/2020 8:06 1:44:53 Dependent Affected by the power issue at the main site Affected by HDN201 INC386230 HDN317 LAMNY Nord Ericsson 2G D Talkpool 6/4/2020 8:06 1:44:53 Dependent Affected by the power issue at the main site Affected by HDN201 INC386230 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/4/2020 8:06 1:44:53 Dependent Affected by the power issue at the main site Affected by HDN201 INC386230 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 6/4/2020 8:06 1:44:53 Dependent Affected by the power issue at the main site Affected by HDN201 INC386230 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 6/4/2020 8:06 1:44:53 Dependent Affected by the power issue at the main site Affected by HDN201 INC386230 HAIDN230 NAN_CHAMPS Nord ZTE 3G+LTE C Talkpool 6/4/2020 8:06 1:44:53 Dependent Affected by the power issue at the main site Affected by HDN201 INC386230 HDN217 TROU_DU_NORD Nord Ericsson 3G A Talkpool 6/4/2020 8:06 1:44:53 Dependent Affected by the power issue at the main site Affected by HDN201 INC386230 HDN231 DEPHASIEN Nord Ericsson 3G B Talkpool 6/4/2020 8:06 1:44:53 Dependent Affected by the power issue at the main site Affected by HDN201 INC386149 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 8:17 1:33:53 Power Generator failure (Indeterminate) Team is informed, ETA 10:20AM INC386154 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 6/4/2020 8:34 1:16:53 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC386154 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/4/2020 8:34 1:16:53 Dependent Affected by the power issue at the main site Affected by HDN227 INC386154 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 6/4/2020 8:34 1:16:53 Dependent Affected by the power issue at the main site Affected by HDN227 INC386154 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/4/2020 8:34 1:16:53 Dependent Affected by the power issue at the main site Affected by HDN227 INC386154 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/4/2020 8:34 1:16:53 Dependent Affected by the power issue at the main site Affected by HDN227 INC386154 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 6/4/2020 8:34 1:16:53 Dependent Affected by the power issue at the main site Affected by HDN227 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 08:04:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 14:04:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1251:48:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1002:59:53 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 588:42:53 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 200:26:53 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 174:59:53 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 111:25:53 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 95:07:53 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 71:40:53 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 27:48:53 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386234 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 6/4/2020 8:34 1:16:53 RBS RBS Fault (Indeterminate) Team Is informed, ETA 11:00 AM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 09:33:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 15:33:17 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 11 7 31 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 36 4 1 0 36 ZTE 8 8 6 0 8 Huawei 9 9 9 0 9 Network 53 21 16 0 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 0 24 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 574:18:42 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 229:08:42 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 4/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 216:24:42 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 206:03:42 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 183:58:42 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 119:10:42 Dependent Affected by RBS issue on main site The site will be back in service once the issue solved at HDC261 INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 85:34:42 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 71:34:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/1/2020 at 3:58 pm. Fuel cannot be delivered until access is negotiated INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 68:38:42 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 47:44:42 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 41:28:42 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 41:28:42 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 41:28:42 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 39:14:42 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. ETA: 4h30 PM (Expired). New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 39:14:42 Dependent Affected by the power issue at the main site Attached to HDC223 INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M FUEL 6/3/2020 16:49 18:39:42 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 7:58 PM. ETR to be provided by them INC386037 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 18:22 17:06:42 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 14:56:42 Power Power Failure (Indeterminate) Acceptance not done yet, follow up is ongoing by Concern Team. INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 10:46:42 Power Power Failure (Indeterminate) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 10:46:42 Dependent Affected by the power issue at the main site Attached to HDC015 INC386109 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 8:22:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Team is studying the possibility to install a portable genset on it INC386109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 8:22:42 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 8:22:42 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 8:22:42 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 8:22:42 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 8:22:42 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 8:22:42 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 8:22:42 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 8:22:42 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 8:22:42 Dependent Affected by the power issue at the main site Attached to HDC156 INC386205 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/4/2020 3:06 8:22:42 Power Power Failure (Solar System failure) Solar site / Site will be recovered with sunrise INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 7:34:42 Fuel Generator failure (Fuel issue) Fuel team is informed 06/3/2020 10:58 PM. ETR: 3:20PM INC386081 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 7:05:42 Power Generator failure (Indeterminate) Team is working on site. INC386081 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 7:05:42 Dependent Affected by the power issue at the main site Affected by HAIDO215 INC386081 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 7:05:42 Dependent Affected by the power issue at the main site Affected by HAIDO215 INC386081 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 7:05:42 Dependent Affected by the power issue at the main site Affected by HAIDO215 INC386081 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 7:05:42 Dependent Affected by the power issue at the main site Affected by HAIDO215 INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/4/2020 7:20 4:08:42 Power Power Failure (Indeterminate) Solar site / Site will be recovered with sunrise INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 3:58:42 Power Power Failure (Indeterminate) Team has been informed. ETA: 11:15AM INC386149 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 8:17 3:11:42 Power Generator failure (Indeterminate) Team is on site. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 2:57:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386154 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 6/4/2020 8:34 2:54:42 Power Power Failure (Indeterminate) Team has been informed. ETA: 11:35AM INC386154 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/4/2020 8:34 2:54:42 Dependent Affected by the power issue at the main site Affected by HDN227 INC386154 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 6/4/2020 8:34 2:54:42 Dependent Affected by the power issue at the main site Affected by HDN227 INC386154 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/4/2020 8:34 2:54:42 Dependent Affected by the power issue at the main site Affected by HDN227 INC386154 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/4/2020 8:34 2:54:42 Dependent Affected by the power issue at the main site Affected by HDN227 INC386154 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 6/4/2020 8:34 2:54:42 Dependent Affected by the power issue at the main site Affected by HDN227 INC386077 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 8:51 2:37:42 Power Generator failure (Indeterminate) Team is working on site. INC386259 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/4/2020 10:00 1:28:42 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC386259 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/4/2020 10:00 1:28:42 Dependent Affected by the power issue at the main site Affected by HDN251 INC386185 HDC322 TERRE_BLANCHE Centre Ericsson 2G+3G D Talkpool 6/4/2020 10:11 1:17:42 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC386187 HDC222 GASON_PA_CHITA Centre Ericsson 2G+3G D Talkpool 6/4/2020 10:15 1:13:42 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC386264 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/4/2020 10:25 1:03:42 Power Generator failure (Indeterminate) Team is informed, ETA 11:50AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 10:38:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 16:38:49 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1254:36:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1005:47:21 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 591:30:21 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 203:14:21 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 177:47:21 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 114:13:21 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 97:55:21 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 74:28:21 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 30:36:21 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386234 HDS250 JANVIER_ CAVAILLON Sud Ericsson 2G D Talkpool 6/4/2020 8:34 4:04:21 RBS RBS Fault (Indeterminate) Team is on site. INC386170 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 6/4/2020 10:34 2:04:21 RBS RBS Fault (Indeterminate) TX team is informed, ETA 01:00 PM. INC386291 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/4/2020 11:40 0:58:21 RBS RBS Fault (Indeterminate) TX team is informed, ETA to be provided INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/4/2020 11:45 0:53:21 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From RuthzaLaleau.Fils at digicelgroup.com Thu Jun 4 10:43:32 2020 From: RuthzaLaleau.Fils at digicelgroup.com (Ruthza Laleau Fils) Date: Thu, 4 Jun 2020 16:43:32 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Jithin Do you have any update for the below issue in Ouanaminthe area. Regards Ruthza Laleau Fils NOC From: Sasoun Deronis Sent: Monday, June 1, 2020 12:05 AM To: Derrick Rowe ; Luckerson Jean ; Nazaire Ledix ; Carl-Edouard Bastien ; Ernst Keller Wesner Faustin ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; jithin.singh at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Hai_Tech_Transmission ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Luigi Roy Subject: RE: some Sites with low Accessibility in the north around BH Hi all, INC for HDN206: INC384725 Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Derrick Rowe > Sent: Sunday, May 31, 2020 10:44 PM To: Luckerson Jean >; Nazaire Ledix >; Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; jithin.singh at tpmanagementsa.com; david.vielot at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Hai_Tech_Transmission >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Luigi Roy > Subject: RE: some Sites with low Accessibility in the north around BH I am adding Jithin's other email address just in case it's the one he uses now. Noc, can you share the TT# of this issue to be resolved and the ETA. Regards, DRR From: Luckerson Jean Sent: Sunday, May 31, 2020 12:03 PM To: Nazaire Ledix >; Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Luigi Roy > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/Team, Any action applied for the below. Regional Team is still pushing us to solve their issue there. Regards, Luckerson Jean 37007063 From: Nazaire Ledix > Sent: Friday, May 29, 2020 4:41 PM To: Luckerson Jean >; Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Luigi Roy > Subject: RE: some Sites with low Accessibility in the north around BH Hello Talkpool team, Please send team to check HDN206 as well. LAN 1/7/3 (for 3G) and LAN 1/8/3 (for LTE) are bouncing. Please see notification history below. [cid:image002.jpg at 01D63A6D.BC57DF50][cid:image003.jpg at 01D63A6D.BC57DF50] Best Regards, Nazaire LEDIX From: Luckerson Jean > Sent: Friday, May 29, 2020 12:23 PM To: Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Luigi Roy > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/Team, Please help to provide update for the below. We are receiving lot of customer complaints for the below issue in Ouanaminthe area. Regards, Luckerson Jean 37007063 From: Carl-Edouard Bastien > Sent: Wednesday, May 27, 2020 10:01 AM To: Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin > Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image004.png at 01D63A6D.BC57DF50] [cid:image005.jpg at 01D63A6D.BC57DF50] [cid:image006.jpg at 01D63A6D.BC57DF50] [cid:image007.jpg at 01D63A6D.BC57DF50] [cid:image008.jpg at 01D63A6D.BC57DF50] [cid:image009.jpg at 01D63A6D.BC57DF50] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 57272 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 30907 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 133325 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 4230 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 11660 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.jpg Type: image/jpeg Size: 13016 bytes Desc: image007.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image008.jpg Type: image/jpeg Size: 12411 bytes Desc: image008.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image009.jpg Type: image/jpeg Size: 12107 bytes Desc: image009.jpg URL: From Weby.Julnot at digicelgroup.com Thu Jun 4 11:16:24 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Thu, 4 Jun 2020 17:16:24 +0000 Subject: [Rantt] Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) References: Message-ID: Hello Jithin, Please we need the update to move on. Weby JULNOT, Best Regards From: Weby Julnot Sent: Monday, June 1, 2020 8:27 AM To: 'Jithin J Singh' ; Haiti Noc ; Hai_Tech_Transmission ; 'tp.imc.haiti at tpmanagementsa.com' ; 'david.vielot at tpmanagementsa.com' ; 'Gerry Bolante' ; 'rantt at tpmanagementsa.com' ; Jean Acciari Cc: Luigi Roy ; Pierre Sneide Alexandre ; Steve Pedre ; Jean Marc Charles ; HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly ; 'tp ran' Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Jithin, Please provide us an email in order to know next step to do. Weby JULNOT, Best Regards From: Weby Julnot Sent: Friday, May 29, 2020 12:30 PM To: Jithin J Singh >; Haiti Noc >; Hai_Tech_Transmission >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com; Jean Acciari > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; tp ran > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Jithin, Please provide us a report about the cabinet in HDO010. @Acciari, Based on the result we will have from Jithin we will plan to correct it or change it. Weby JULNOT, Best Regards From: Jithin J Singh > Sent: Thursday, May 28, 2020 12:58 PM To: Haiti Noc >; Weby Julnot >; Hai_Tech_Transmission >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; tp ran > Subject: [EXTERNAL] RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hi All, Please take note that Junior Mathurin/TP (+509 3412 8888) will collect the Router form Turgeau. ETA 1:20 PM. BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:54 PM To: Weby Julnot >; Haiti Noc >; Hai_Tech_Transmission >; Jithin J Singh >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby, Thank you for your reply and your fast work. @Jithin/David, Please send a team urgently at Turgeau office to pick up the spare for replacement ASAP. Regards, NOC Team From: Weby Julnot > Sent: Thursday, May 28, 2020 12:47 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Dadidson, We are configuring a new rsp, please have team to pick it up in 30 mns. Weby JULNOT, Best Regards From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:33 PM To: Weby Julnot >; Hai_Tech_Transmission > Cc: Luigi Roy >; Haiti Noc >; Pierre Sneide Alexandre >; Steve Pedre > Subject: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby/TX Team, As spoken since long time we would like to have an update about the router issue that we have on HDO010 affected both customers connected on the POP. Customers get impatient, so what can we expect in the shortest time? Awaiting your kind reply. Regards, NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 12:25:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 18:25:42 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 7 7 5 23 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 4 1 0 26 ZTE 3 2 0 0 3 Huawei 13 13 13 4 13 Network 42 19 14 4 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 3 0 1 16 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 577:13:31 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 232:03:31 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 4/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 219:19:31 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 208:58:31 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 186:53:31 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384083 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 5/30/2020 12:18 122:05:31 Dependent Affected by RBS issue on main site The site will be back in service once the issue solved at HDC261 INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 88:29:31 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 71:33:31 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 50:39:31 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 44:23:31 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 44:23:31 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 44:23:31 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 42:09:31 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 42:09:31 Dependent Affected by the power issue at the main site Attached to HDC223 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 17:51:31 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, TP team has been reminded INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 13:41:31 Power Power Failure (Indeterminate) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 13:41:31 Dependent Affected by the power issue at the main site Attached to HDC015 INC386109 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 11:17:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Spare has been collected on HDC250 to install on the site. ETA: 05H00 PM INC386109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 11:17:31 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 11:17:31 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 11:17:31 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 11:17:31 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 11:17:31 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 11:17:31 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 11:17:31 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 11:17:31 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 11:17:31 Dependent Affected by the power issue at the main site Attached to HDC156 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 10:29:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 10:58 AM. ETR: 3:20PM INC386220 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 6/4/2020 7:30 6:53:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 12:00 PM. ETR to be provided INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 5:52:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386163 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 6/4/2020 9:02 5:21:31 Transmission Transmission (Indeterminate) BFU Faulty on site. TX team have to replaced it, new update will be shared once available INC386185 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 6/4/2020 10:11 4:12:31 Fuel Generator failure (Fuel issue) Fuel team is on site INC386328 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 12:36 1:47:31 Power Generator failure (Indeterminate) Team is informed, ETA 2:30PM INC386328 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/4/2020 12:36 1:47:31 Dependent Affected by the fuel issue at the main site Affected by HDO021 INC386329 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 6/4/2020 12:36 1:47:31 Power Power Failure (Indeterminate) Team is informed, ETA: 4:20 PM INC386327 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 12:39 1:44:31 Power Generator failure (Indeterminate) Team is informed, ETA 2:45PM INC386327 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/4/2020 12:39 1:44:31 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC386330 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/4/2020 12:41 1:42:31 Power Generator failure (Indeterminate) Team is informed, ETA 3;00PM. INC386340 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/4/2020 13:07 1:16:31 Power Generator failure (Indeterminate) Team is informed, ETA 2:45PM INC386427 HDO240 RUE_ENTERREMENT Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/4/2020 13:19 1:04:31 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC386350 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/4/2020 13:22 1:01:31 Power Power Failure (Indeterminate) Team is on site. INC386356 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 6/4/2020 13:28 0:55:31 Power Power Failure (Indeterminate) Team is informed, Eta not available. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 12:48:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 18:48:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1256:35:41 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1007:46:41 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 593:29:41 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 205:13:41 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 179:46:41 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 116:12:41 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 99:54:41 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 76:27:41 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 32:35:41 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 26:03:41 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Thu Jun 4 12:58:26 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Thu, 4 Jun 2020 18:58:26 +0000 Subject: [Rantt] Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) In-Reply-To: References: Message-ID: Hi Weby, Please see the observations from field team regarding HDO010. * The router have Power redundancy form E// and Huawei cabinets. So, Power is stable. * Router is installed inside FTTX cabinet and it does not have active cooler. * The environment is clean and grounding are okay. It's recommended to keep the router in an FTTX cabinet which has active cooler for maintaining normal operating temperature. BR/ Jithin Singh. From: Weby Julnot Sent: Thursday, June 4, 2020 1:16 PM To: Jithin J Singh ; Haiti Noc ; Hai_Tech_Transmission ; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante ; rantt at tpmanagementsa.com; Jean Acciari Cc: Luigi Roy ; Pierre Sneide Alexandre ; Steve Pedre ; Jean Marc Charles ; HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly ; tp ran Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Jithin, Please we need the update to move on. Weby JULNOT, Best Regards From: Weby Julnot Sent: Monday, June 1, 2020 8:27 AM To: 'Jithin J Singh' >; Haiti Noc >; Hai_Tech_Transmission >; 'tp.imc.haiti at tpmanagementsa.com' >; 'david.vielot at tpmanagementsa.com' >; 'Gerry Bolante' >; 'rantt at tpmanagementsa.com' >; Jean Acciari > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; 'tp ran' > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Jithin, Please provide us an email in order to know next step to do. Weby JULNOT, Best Regards From: Weby Julnot Sent: Friday, May 29, 2020 12:30 PM To: Jithin J Singh >; Haiti Noc >; Hai_Tech_Transmission >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com; Jean Acciari > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; tp ran > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Jithin, Please provide us a report about the cabinet in HDO010. @Acciari, Based on the result we will have from Jithin we will plan to correct it or change it. Weby JULNOT, Best Regards From: Jithin J Singh > Sent: Thursday, May 28, 2020 12:58 PM To: Haiti Noc >; Weby Julnot >; Hai_Tech_Transmission >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; tp ran > Subject: [EXTERNAL] RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hi All, Please take note that Junior Mathurin/TP (+509 3412 8888) will collect the Router form Turgeau. ETA 1:20 PM. BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:54 PM To: Weby Julnot >; Haiti Noc >; Hai_Tech_Transmission >; Jithin J Singh >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby, Thank you for your reply and your fast work. @Jithin/David, Please send a team urgently at Turgeau office to pick up the spare for replacement ASAP. Regards, NOC Team From: Weby Julnot > Sent: Thursday, May 28, 2020 12:47 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Dadidson, We are configuring a new rsp, please have team to pick it up in 30 mns. Weby JULNOT, Best Regards From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:33 PM To: Weby Julnot >; Hai_Tech_Transmission > Cc: Luigi Roy >; Haiti Noc >; Pierre Sneide Alexandre >; Steve Pedre > Subject: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby/TX Team, As spoken since long time we would like to have an update about the router issue that we have on HDO010 affected both customers connected on the POP. Customers get impatient, so what can we expect in the shortest time? Awaiting your kind reply. Regards, NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Weby.Julnot at digicelgroup.com Thu Jun 4 13:35:38 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Thu, 4 Jun 2020 19:35:38 +0000 Subject: [Rantt] Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) In-Reply-To: References: Message-ID: Hello Acciari, Try to repair or change the cabinet because we have a lot of ICT Customers on site. Weby JULNOT, Best Regards From: Jithin J Singh Sent: Thursday, June 4, 2020 2:58 PM To: Weby Julnot ; Haiti Noc ; Hai_Tech_Transmission ; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante ; rantt at tpmanagementsa.com; Jean Acciari Cc: Luigi Roy ; Pierre Sneide Alexandre ; Steve Pedre ; Jean Marc Charles ; HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly ; tp ran Subject: [EXTERNAL] RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hi Weby, Please see the observations from field team regarding HDO010. * The router have Power redundancy form E// and Huawei cabinets. So, Power is stable. * Router is installed inside FTTX cabinet and it does not have active cooler. * The environment is clean and grounding are okay. It's recommended to keep the router in an FTTX cabinet which has active cooler for maintaining normal operating temperature. BR/ Jithin Singh. From: Weby Julnot > Sent: Thursday, June 4, 2020 1:16 PM To: Jithin J Singh >; Haiti Noc >; Hai_Tech_Transmission >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com; Jean Acciari > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; tp ran > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Jithin, Please we need the update to move on. Weby JULNOT, Best Regards From: Weby Julnot Sent: Monday, June 1, 2020 8:27 AM To: 'Jithin J Singh' >; Haiti Noc >; Hai_Tech_Transmission >; 'tp.imc.haiti at tpmanagementsa.com' >; 'david.vielot at tpmanagementsa.com' >; 'Gerry Bolante' >; 'rantt at tpmanagementsa.com' >; Jean Acciari > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; 'tp ran' > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Jithin, Please provide us an email in order to know next step to do. Weby JULNOT, Best Regards From: Weby Julnot Sent: Friday, May 29, 2020 12:30 PM To: Jithin J Singh >; Haiti Noc >; Hai_Tech_Transmission >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com; Jean Acciari > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; tp ran > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Jithin, Please provide us a report about the cabinet in HDO010. @Acciari, Based on the result we will have from Jithin we will plan to correct it or change it. Weby JULNOT, Best Regards From: Jithin J Singh > Sent: Thursday, May 28, 2020 12:58 PM To: Haiti Noc >; Weby Julnot >; Hai_Tech_Transmission >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; tp ran > Subject: [EXTERNAL] RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hi All, Please take note that Junior Mathurin/TP (+509 3412 8888) will collect the Router form Turgeau. ETA 1:20 PM. BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:54 PM To: Weby Julnot >; Haiti Noc >; Hai_Tech_Transmission >; Jithin J Singh >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby, Thank you for your reply and your fast work. @Jithin/David, Please send a team urgently at Turgeau office to pick up the spare for replacement ASAP. Regards, NOC Team From: Weby Julnot > Sent: Thursday, May 28, 2020 12:47 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Dadidson, We are configuring a new rsp, please have team to pick it up in 30 mns. Weby JULNOT, Best Regards From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:33 PM To: Weby Julnot >; Hai_Tech_Transmission > Cc: Luigi Roy >; Haiti Noc >; Pierre Sneide Alexandre >; Steve Pedre > Subject: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby/TX Team, As spoken since long time we would like to have an update about the router issue that we have on HDO010 affected both customers connected on the POP. Customers get impatient, so what can we expect in the shortest time? Awaiting your kind reply. Regards, NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Francois.Boyer at digicelgroup.com Thu Jun 4 13:42:24 2020 From: Francois.Boyer at digicelgroup.com (Francois Boyer) Date: Thu, 4 Jun 2020 19:42:24 +0000 Subject: [Rantt] [EXTERNAL] RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) In-Reply-To: References: , Message-ID: Please Jithin, share the pictures of the router installtion. Is the fiber cabinet without cooling system and it got Faulty? -------- Original message -------- From: Jithin J Singh Date: 6/4/20 14:58 (GMT-05:00) To: Weby Julnot , Haiti Noc , Hai_Tech_Transmission , tp.imc.haiti at tpmanagementsa.com, david.vielot at tpmanagementsa.com, Gerry Bolante , rantt at tpmanagementsa.com, Jean Acciari Cc: Luigi Roy , Pierre Sneide Alexandre , Steve Pedre , Jean Marc Charles , HAI_BSE , Hai_Business_p2p_Support , Louisy Nosly , tp ran Subject: [EXTERNAL] RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hi Weby, Please see the observations from field team regarding HDO010. * The router have Power redundancy form E// and Huawei cabinets. So, Power is stable. * Router is installed inside FTTX cabinet and it does not have active cooler. * The environment is clean and grounding are okay. It?s recommended to keep the router in an FTTX cabinet which has active cooler for maintaining normal operating temperature. BR/ Jithin Singh. From: Weby Julnot Sent: Thursday, June 4, 2020 1:16 PM To: Jithin J Singh ; Haiti Noc ; Hai_Tech_Transmission ; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante ; rantt at tpmanagementsa.com; Jean Acciari Cc: Luigi Roy ; Pierre Sneide Alexandre ; Steve Pedre ; Jean Marc Charles ; HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly ; tp ran Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Jithin, Please we need the update to move on. Weby JULNOT, Best Regards From: Weby Julnot Sent: Monday, June 1, 2020 8:27 AM To: 'Jithin J Singh' >; Haiti Noc >; Hai_Tech_Transmission >; 'tp.imc.haiti at tpmanagementsa.com' >; 'david.vielot at tpmanagementsa.com' >; 'Gerry Bolante' >; 'rantt at tpmanagementsa.com' >; Jean Acciari > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; 'tp ran' > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Jithin, Please provide us an email in order to know next step to do. Weby JULNOT, Best Regards From: Weby Julnot Sent: Friday, May 29, 2020 12:30 PM To: Jithin J Singh >; Haiti Noc >; Hai_Tech_Transmission >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com; Jean Acciari > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; tp ran > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Jithin, Please provide us a report about the cabinet in HDO010. @Acciari, Based on the result we will have from Jithin we will plan to correct it or change it. Weby JULNOT, Best Regards From: Jithin J Singh > Sent: Thursday, May 28, 2020 12:58 PM To: Haiti Noc >; Weby Julnot >; Hai_Tech_Transmission >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; tp ran > Subject: [EXTERNAL] RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hi All, Please take note that Junior Mathurin/TP (+509 3412 8888) will collect the Router form Turgeau. ETA 1:20 PM. BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:54 PM To: Weby Julnot >; Haiti Noc >; Hai_Tech_Transmission >; Jithin J Singh >; tp.imc.haiti at tpmanagementsa.com; david.vielot at tpmanagementsa.com; Gerry Bolante >; rantt at tpmanagementsa.com Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre >; Jean Marc Charles >; HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby, Thank you for your reply and your fast work. @Jithin/David, Please send a team urgently at Turgeau office to pick up the spare for replacement ASAP. Regards, NOC Team From: Weby Julnot > Sent: Thursday, May 28, 2020 12:47 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Luigi Roy >; Pierre Sneide Alexandre >; Steve Pedre > Subject: RE: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Dadidson, We are configuring a new rsp, please have team to pick it up in 30 mns. Weby JULNOT, Best Regards From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, May 28, 2020 12:33 PM To: Weby Julnot >; Hai_Tech_Transmission > Cc: Luigi Roy >; Haiti Noc >; Pierre Sneide Alexandre >; Steve Pedre > Subject: Connection issue at Hinoto (Bas de Delmas) and Canez (Delmas 18) Hello Weby/TX Team, As spoken since long time we would like to have an update about the router issue that we have on HDO010 affected both customers connected on the POP. Customers get impatient, so what can we expect in the shortest time? Awaiting your kind reply. Regards, NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 14:40:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 20:40:10 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 3 7 10 28 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 5 1 0 35 ZTE 3 2 0 0 3 Huawei 10 10 10 1 10 Network 48 17 11 1 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 2 18 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 579:28:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 234:18:32 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 4/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 221:34:32 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 211:13:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 189:08:32 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 90:44:32 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 73:48:32 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 52:54:32 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 46:38:32 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 46:38:32 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 46:38:32 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 44:24:32 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 44:24:32 Dependent Affected by the power issue at the main site Attached to HDC223 INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 28:04:32 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 20:06:32 Power Power Failure (Indeterminate) Acceptance not done yet, follow up is ongoing by Concern Team. INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 15:56:32 Power Power Failure (Indeterminate) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 15:56:32 Dependent Affected by the power issue at the main site Attached to HDC015 INC386109 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 13:32:32 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 13:32:32 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 13:32:32 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 13:32:32 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 13:32:32 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 13:32:32 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 13:32:32 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 13:32:32 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 13:32:32 Dependent Affected by the power issue at the main site Attached to HDC156 INC386109 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 13:32:32 Dependent Affected by the power issue at the main site Attached to HDC156 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 12:44:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 10:58 AM. ETR: 3:20PM INC386220 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 6/4/2020 7:30 9:08:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 12:00 PM. ETR to be provided INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 8:07:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386185 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 6/4/2020 10:11 6:27:32 Fuel Generator failure (Fuel issue) Fuel team is on site INC386327 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 12:39 3:59:32 Power Generator failure (Indeterminate) Team is on site INC386327 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/4/2020 12:39 3:59:32 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC386340 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkppol 6/4/2020 13:07 3:31:32 Power Generator failure (Indeterminate) Team is on site INC386350 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/4/2020 13:22 3:16:32 Power Power Failure (Indeterminate) Team is on site. INC386356 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 6/4/2020 13:28 3:10:32 Power Power Failure (Indeterminate) Team is informed, Eta 04:30 PM. INC386371 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 6/4/2020 14:22 2:16:32 Power Power Failure (Indeterminate) New HPU on site, Acceptance not yet done INC386371 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 6/4/2020 14:22 2:16:32 Dependent Affected by the power issue at the main site Attached to HDC206 INC386371 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/4/2020 14:22 2:16:32 Dependent Affected by the power issue at the main site Attached to HDC206 INC386371 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/4/2020 14:22 2:16:32 Dependent Affected by the power issue at the main site Attached to HDC206 INC386439 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/4/2020 14:36 2:02:32 Power Generator failure (Indeterminate) Team is informed, ETA 5:00PM INC386443 HDN214 DONDON Nord Ericsson 2G+3G C Talkpool 6/4/2020 14:46 1:52:32 Power Power Failure (Indeterminate) After power intervention TX team is requested, ETA to be provided INC386443 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/4/2020 14:46 1:52:32 Dependent Affected by the power issue at the main site Attached to HDN214 INC386448 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G A Talkpool 6/4/2020 15:04 1:34:32 Power Power Failure (Indeterminate) Team is informed, ETA 05:00 PM. INC386382 HDS021 ST CYR Sud-Est Ericsson 2G C Talkpool_FON 6/4/2020 15:20 1:18:32 Transmission Transmission (Fiber issue) Affected by the FIBER LINK on the south: SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE)/ SDH028(TURGEAU)-SDH013(JACMEL)/ HDO557-HDO352 INC386382 hDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G C Talkpool_FON 6/4/2020 15:20 1:18:32 Transmission Transmission (Fiber issue) Affected by the FIBER LINK on the south: SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE)/ SDH028(TURGEAU)-SDH013(JACMEL)/ HDO557-HDO352 INC386468 HDS311 TERNIER Sud-Est Ericsson 2G C Talkpool 6/4/2020 15:26 1:12:32 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC386465 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/4/2020 15:50 0:48:32 Power Power Failure (Indeterminate) Site remains down after the main site up, Power team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 16:38:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 22:38:30 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1260:35:42 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1011:46:42 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 209:13:42 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 183:46:42 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 120:12:42 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 103:54:42 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 80:27:42 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 36:35:42 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/4/2020 7:20 11:17:42 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/4/2020 11:45 6:52:42 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386409 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 12:22 6:15:42 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 5:31:42 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386382 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/4/2020 15:20 3:17:42 Transmission Transmission (Fiber issue) Affected by the FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) INC386382 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/4/2020 15:20 3:17:42 Transmission Transmission (Fiber issue) Affected by the FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) INC386382 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/4/2020 15:20 3:17:42 Transmission Transmission (Fiber issue) Affected by the FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) INC386382 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/4/2020 15:20 3:17:42 Transmission Transmission (Fiber issue) Affected by the FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) INC386382 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/4/2020 15:20 3:17:42 Transmission Transmission (Fiber issue) Affected by the FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) INC386460 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/4/2020 15:38 2:59:42 Power Power Failure (Indeterminate) Commercial Power site will be up with EDH power INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 2:59:42 RBS RBS Fault (Indeterminate) TX team is inform ETA will be share as soon as possible Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 17:29:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 4 Jun 2020 23:29:30 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 4th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 4th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 582:10:02 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 237:00:02 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 4/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 224:16:02 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 213:55:02 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 191:50:02 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 93:26:02 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 76:30:02 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 55:36:02 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 49:20:02 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 49:20:02 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 49:20:02 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 47:06:02 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 47:06:02 Dependent Affected by the power issue at the main site Attached to HDC223 INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 30:46:02 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 22:48:02 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, TP team still can't provide update on the last feedback to recover the site INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 18:38:02 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 18:38:02 Dependent Affected by the power issue at the main site Attached to HDC015 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 15:26:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 10:58 AM. ETR: 3:20PM INC386220 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 6/4/2020 7:30 11:50:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 12:00 PM. ETR to be provided INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 10:49:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386185 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 6/4/2020 10:11 9:09:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 3:00 PM. ETR to be provided INC386371 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 6/4/2020 14:22 4:58:02 Power Power Failure (Indeterminate) Team is working on site INC386371 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 6/4/2020 14:22 4:58:02 Dependent Affected by the power issue at the main site Attached to HDC206 INC386371 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/4/2020 14:22 4:58:02 Dependent Affected by the power issue at the main site Attached to HDC206 INC386371 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/4/2020 14:22 4:58:02 Dependent Affected by the power issue at the main site Attached to HDC206 INC386443 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/4/2020 14:46 4:34:02 Power Power Failure (Indeterminate) After Power Intervention, TX team is requested ETA: 8:15PM INC386382 HDS021 ST CYR Sud-Est Ericsson 2G C Talkpool_FON 6/4/2020 15:20 4:00:02 Transmission Transmission (Fiber issue) Affected by the FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) INC386382 hDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G C Talkpool_FON 6/4/2020 15:20 4:00:02 Transmission Transmission (Fiber issue) Affected by the FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 3:34:02 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC386393 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 15:46 3:34:02 Power Generator failure (Indeterminate) Team is informed ,ETA expired, new ETA 07:20PM INC386465 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/4/2020 15:50 3:30:02 Power Power Failure (Indeterminate) Team is working on site INC386470 HDN275 PILBORO Nord Ericsson 2G+3G D Talkpool 6/4/2020 15:58 3:22:02 Power Power Failure (Indeterminate) Team is informed, ETA:8:15PM INC386508 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/4/2020 17:38 1:42:02 Power Power Failure (Indeterminate) Team is informed, ETA 07:30 PM. INC386488 HDN299 KALIMET Nord Ericsson 3G D Talkpool 6/4/2020 17:42 1:38:02 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC386491 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/4/2020 18:02 1:18:02 Power Power Failure (Indeterminate) Team is informed, ETA 08:10 PM. INC386518 HDC299 MAROUGE Centre Ericsson 3G D Talkpool 6/4/2020 18:34 0:46:02 Power Power Failure (Indeterminate) Team is informed, ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1261:18:02 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1012:29:02 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 209:56:02 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 184:29:02 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 120:55:02 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 104:37:02 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 81:10:02 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 37:18:02 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/4/2020 7:20 12:00:02 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/4/2020 11:45 7:35:02 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386409 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 12:22 6:58:02 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 6:14:02 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386382 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/4/2020 15:20 4:00:02 Transmission Transmission (Fiber issue) Affected by the FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) INC386382 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/4/2020 15:20 4:00:02 Transmission Transmission (Fiber issue) Affected by the FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) INC386382 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/4/2020 15:20 4:00:02 Transmission Transmission (Fiber issue) Affected by the FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) INC386382 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/4/2020 15:20 4:00:02 Transmission Transmission (Fiber issue) Affected by the FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) INC386382 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/4/2020 15:20 4:00:02 Transmission Transmission (Fiber issue) Affected by the FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) INC386460 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/4/2020 15:38 3:42:02 Power Power Failure (Indeterminate) Commercial Power site will be up with EDH power INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 3:42:02 RBS RBS Fault (Indeterminate) TX team is inform ETA will be share as soon as possible Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC384941 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B O&M FUEL 6/1/2020 11:54 6/4/2020 11:50 71:55:21 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The refueling has been performed then genset restarted INC386170 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 6/4/2020 9:34 6/4/2020 11:30 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected bY HDS203 Cascaded Site back on air with the main site INC386170 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/4/2020 9:34 6/4/2020 11:30 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected bY HDS203 Cascaded Site back on air with the main site INC386170 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/4/2020 9:34 6/4/2020 11:30 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected bY HDS203 Cascaded Site back on air with the main site INC386170 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/4/2020 9:34 6/4/2020 11:30 1:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected bY HDS203 Cascaded Site back on air with the main site INC386136 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 6/3/2020 19:54 6/4/2020 9:37 13:42:52 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low voltage due to dirty solenoid Need to be justified Dirty solenoid has been cleaned INC386037 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/3/2020 18:22 6/4/2020 11:30 17:07:54 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified Site back in service with the sunrise. INC386350 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/4/2020 13:22 6/4/2020 16:45 3:23:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Team added 20 gal fuel/GM done and restart INC386356 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 6/4/2020 13:28 6/4/2020 17:46 4:18:17 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified team added 1/4 gal oil and restart The genset. INC386448 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G+3G A Talkpool 6/4/2020 15:04 6/4/2020 18:56 3:52:00 5:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and Resolution details will be provided by concerned team INC385996 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 1:33 6/4/2020 8:57 7:24:00 4:00:00 Not Compliant Power Generator failure (High temperature) Due to water consumption Need to be justified High temp due fan belt broken Fan belt has been replaced INC385972 HDO239 CARREFOUR_FEUILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/3/2020 23:51 6/4/2020 9:03 9:12:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button was pressed on the genset Need to be justified The alarm was reset then genset restarted INC386148 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 7:48 6/4/2020 10:50 3:02:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to starter battery faulty OK Genset restarted with another battery INC386149 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 8:17 6/4/2020 11:43 3:26:00 4:00:00 Compliant Power Generator Failure (Overloaded) Breaker tripped OK Breaker was reset; and genset was restarted. INC386081 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 6/4/2020 11:58 7:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Head cylinder faulty Need to be justified Head cylinder repaired ,Genset restart INC386081 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 6/4/2020 11:58 7:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO215 Cascaded Site back on air with the main site INC386081 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 6/4/2020 11:58 7:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO215 Cascaded Site back on air with the main site INC386081 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 6/4/2020 11:58 7:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO215 Cascaded Site back on air with the main site INC386081 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/4/2020 4:23 6/4/2020 11:58 7:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO215 Cascaded Site back on air with the main site INC386264 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/4/2020 10:25 6/4/2020 12:30 2:05:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to starter battery faulty OK No alarm displayed due battery issue, 1/2 gal water coolant added and restart INC386077 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 11:16 6/4/2020 14:00 2:44:00 4:00:00 Compliant Power Generator Failure (Under speed) under speed due to dirty fuel filter OK Fuel filter cleaned and genset restarted INC386330 HDO164 CLERCINE_14 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 12:41 6/4/2020 14:36 1:55:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to starter battery faulty OK Genset restarted with another battery INC386327 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 12:39 6/4/2020 16:53 4:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset was restarted on auto mode. INC386327 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/4/2020 12:39 6/4/2020 16:53 4:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Site back on air with the main site INC386340 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 13:07 6/4/2020 16:57 3:50:00 4:00:00 Compliant Power Generator Failure (under speed) Low fuel level OK Reset alarm and restart the genset. INC386439 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/4/2020 14:36 6/4/2020 16:48 2:12:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK Teamm cleaned the radiator and restarted the genset INC386397 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/4/2020 16:32 6/4/2020 18:32 2:00:00 4:00:00 Compliant Power Generator failure (Low Voltage) RBS not powered due to low voltage OK The system has been boosted ro get the issue solved INC386332 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 17:09 6/4/2020 18:34 1:25:00 4:00:00 Compliant Power Generator failure (Indeterminate ) RBS not powered due to low voltage OK Resolutions and details are expected from concerned team INC386332 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 17:09 6/4/2020 18:34 1:25:00 4:00:00 Compliant Power Affected by the power issue at the main site attached to HDO616 Cascaded Site back on air with the main site INC385947 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/3/2020 19:38 6/4/2020 8:38 13:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC386206 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/4/2020 3:06 6/4/2020 8:38 5:32:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC386211 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 5:54 6/4/2020 8:38 2:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Solar System failure Need to be justified The site is back in service with sunrise INC385994 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/3/2020 23:46 6/4/2020 8:38 8:52:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Alarm is cleared by itself INC385959 HDO402 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 21:31 6/4/2020 8:38 11:07:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Failed to start due to configuration Need to be justified Failed to start due to confirguration issue Reset alarm and restart on auto. INC385959 HDO428 LAFITEAU Ouest Huawei 2G+3G+LTE A Talkpool 6/3/2020 21:31 6/4/2020 8:38 11:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDO402 Need to be justified Site is back on air once issue solved at the main site. INC386219 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 7:22 6/4/2020 8:38 1:16:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC386230 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 6/4/2020 8:06 6/4/2020 9:37 1:31:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC386230 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 6/4/2020 8:06 6/4/2020 9:37 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDN201 Cascaded Site is back on air once issue solved at the main site. INC386230 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 6/4/2020 8:06 6/4/2020 9:37 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDN201 Cascaded Site is back on air once issue solved at the main site. INC386230 HDN211 MILOT Nord Ericsson 2G+3G B Talkpool 6/4/2020 8:06 6/4/2020 9:37 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDN201 Cascaded Site is back on air once issue solved at the main site. INC386230 HDN317 LAMNY Nord Ericsson 2G D Talkpool 6/4/2020 8:06 6/4/2020 9:37 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDN201 Cascaded Site is back on air once issue solved at the main site. INC386230 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/4/2020 8:06 6/4/2020 9:37 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDN201 Cascaded Site is back on air once issue solved at the main site. INC386230 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 6/4/2020 8:06 6/4/2020 9:37 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDN201 Cascaded Site is back on air once issue solved at the main site. INC386230 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 6/4/2020 8:06 6/4/2020 9:37 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDN201 Cascaded Site is back on air once issue solved at the main site. INC386230 HAIDN230 NAN_CHAMPS Nord ZTE 3G+LTE C Talkpool 6/4/2020 8:06 6/4/2020 9:37 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDN201 Cascaded Site is back on air once issue solved at the main site. INC386230 HDN217 TROU_DU_NORD Nord Ericsson 3G A Talkpool 6/4/2020 8:06 6/4/2020 9:37 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDN201 Cascaded Site is back on air once issue solved at the main site. INC386230 HDN231 DEPHASIEN Nord Ericsson 3G B Talkpool 6/4/2020 8:06 6/4/2020 9:37 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDN201 Cascaded Site is back on air once issue solved at the main site. INC386059 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/3/2020 20:50 6/4/2020 10:45 13:55:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC385947 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/3/2020 19:38 6/4/2020 10:45 15:07:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC386164 HDN249 PERCHES Nord-Est Ericsson 2G D Talkpool 6/4/2020 9:10 6/4/2020 10:45 1:35:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC385958 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/3/2020 20:34 6/4/2020 11:45 15:11:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Tank Empty Fuel Delivery Delay Refueling done INC386205 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/4/2020 3:06 6/4/2020 11:45 8:39:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/4/2020 7:20 6/4/2020 11:45 4:25:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC386259 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/4/2020 10:00 6/4/2020 11:45 1:45:00 4:00:00 Compliant Power Power Failure (Indeterminate) Unknown alarm cause starter battery OK Unknown alarm cause starter battery. GM done and Genset has been restarted with other battery. INC386259 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/4/2020 10:00 6/4/2020 11:45 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDN251 Cascaded Site is back on air once issue solved at the main site. INC386187 HDC222 GASON_PA_CHITA Centre Ericsson 2G+3G D Talkpool 6/4/2020 10:15 6/4/2020 11:45 1:30:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC386154 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 6/4/2020 8:34 6/4/2020 13:00 4:26:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Low oil pressure Need to be justified Low oil pressure, back seal faulty 1 gallon oil added and restart the genset INC386154 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/4/2020 8:34 6/4/2020 13:00 4:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDN227 Cascaded Site is back on air once issue solved at the main site. INC386154 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 6/4/2020 8:34 6/4/2020 13:00 4:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDN227 Cascaded Site is back on air once issue solved at the main site. INC386154 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/4/2020 8:34 6/4/2020 13:00 4:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDN227 Cascaded Site is back on air once issue solved at the main site. INC386154 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/4/2020 8:34 6/4/2020 13:00 4:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDN227 Cascaded Site is back on air once issue solved at the main site. INC386154 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 6/4/2020 8:34 6/4/2020 13:00 4:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDN227 Cascaded Site is back on air once issue solved at the main site. INC386318 HDN155 BASSIN_BLEU Nord Ericsson 2G C Talkpool 6/4/2020 12:10 6/4/2020 13:00 0:50:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC385921 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/3/2020 16:49 6/4/2020 13:00 20:11:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Tank Empty Fuel Delivery Delay Refueling done INC386163 HDC261 DESDUNES Artibonite Ericsson 2G+3G B Talkpool 6/4/2020 9:02 6/4/2020 13:00 3:58:00 4:00:00 Compliant Transmission Transmission (Indeterminate) BFU faulty OK BFU fault, BFU replaced. INC386368 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 6/4/2020 14:06 6/4/2020 16:00 1:54:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC386368 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 14:06 6/4/2020 16:00 1:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Aff by HDN118 Cascaded Site is back on air once issue solved at the main site. INC386109 HDC156 BASSIN_MANGNAN Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6/4/2020 18:00 14:54:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC386109 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6/4/2020 18:00 14:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDC156 Cascaded Site is back on air once issue solved at the main site. INC386109 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6/4/2020 18:00 14:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDC156 Cascaded Site is back on air once issue solved at the main site. INC386109 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6/4/2020 18:00 14:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDC156 Cascaded Site is back on air once issue solved at the main site. INC386109 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6/4/2020 18:00 14:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDC156 Cascaded Site is back on air once issue solved at the main site. INC386109 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6/4/2020 18:00 14:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDC156 Cascaded Site is back on air once issue solved at the main site. INC386109 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6/4/2020 18:00 14:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDC156 Cascaded Site is back on air once issue solved at the main site. INC386109 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6/4/2020 18:00 14:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDC156 Cascaded Site is back on air once issue solved at the main site. INC386109 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6/4/2020 18:00 14:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDC156 Cascaded Site is back on air once issue solved at the main site. INC386109 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 6/4/2020 3:06 6/4/2020 18:00 14:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Aff by HDC156 Cascaded Site is back on air once issue solved at the main site. INC386460 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/4/2020 15:38 6/4/2020 18:00 2:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Commercial power failed OK Site is back in service with the power commercial Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 18:29:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 00:29:44 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 7 8 5 18 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 4 2 0 26 ZTE 4 4 2 0 4 Huawei 8 8 8 0 8 Network 37 16 12 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 2 0 0 11 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 583:11:52 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 238:01:52 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 4/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 225:17:52 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 214:56:52 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 192:51:52 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 94:27:52 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 77:31:52 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 56:37:52 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 50:21:52 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 50:21:52 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 50:21:52 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 48:07:52 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 48:07:52 Dependent Affected by the power issue at the main site Attached to HDC223 INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 31:47:52 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 23:49:52 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, TP team still can't provide update on the last feedback to recover the site INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 19:39:52 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 19:39:52 Dependent Affected by the power issue at the main site Attached to HDC015 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 16:27:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 10:58 AM. ETR to de provided INC386220 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 6/4/2020 7:30 12:51:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 12:00 PM. ETR to be provided INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 11:50:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386371 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 6/4/2020 14:22 5:59:52 Power Power Failure (Indeterminate) Team is working on site INC386371 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 6/4/2020 14:22 5:59:52 Dependent Affected by the power issue at the main site Attached to HDC206 INC386371 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/4/2020 14:22 5:59:52 Dependent Affected by the power issue at the main site Attached to HDC206 INC386371 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/4/2020 14:22 5:59:52 Dependent Affected by the power issue at the main site Attached to HDC206 INC386443 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/4/2020 14:46 5:35:52 Power Power Failure (Indeterminate) After Power Intervention, TX team is requested. ETA: 9:15PM INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 4:35:52 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC386470 HDN275 PILBORO Nord Ericsson 2G+3G D Talkpool 6/4/2020 15:58 4:23:52 Power Power Failure (Indeterminate) Team is informed, ETA:8:30PM INC386508 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/4/2020 17:38 2:43:52 Power Power Failure (Indeterminate) ETA expired; New update is still expected from TP. INC386531 HDO104 DELMAS_24 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/4/2020 19:21 1:00:52 Power Generator failure (Indeterminate) Team has been informed , ETA 9:00 PM INC386537 HGA003 DELATE Ouest Ericsson 2G B Talkpool 6/4/2020 19:30 0:51:52 Power Power Failure (Indeterminate) Team is informed, ETA not available yet. INC386537 HGA017 CHALON Nippes Ericsson 2G A Talkpool 6/4/2020 19:30 0:51:52 Dependent Affected by the power issue at the main site Affected by HGA003 INC386537 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 6/4/2020 19:30 0:51:52 Dependent Affected by the power issue at the main site Affected by HGA003 INC386537 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/4/2020 19:30 0:51:52 Dependent Affected by the power issue at the main site Affected by HGA003 INC386537 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 6/4/2020 19:30 0:51:52 Dependent Affected by the power issue at the main site Affected by HGA003 INC386602 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/4/2020 19:33 0:48:52 Power Generator failure (Indeterminate) Team has been informed , ETA 8:55 PM INC386609 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 19:49 0:32:52 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC386603 COW030 STADUIM Port-au-Prince Ericsson 3G+LTE A Talkpool 6/4/2020 19:53 0:28:52 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC386513 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 19:58 0:23:52 Power Power Failure (Indeterminate) Team is informed, ETA :8h40 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Francois.Boyer at digicelgroup.com Thu Jun 4 19:15:43 2020 From: Francois.Boyer at digicelgroup.com (Francois Boyer) Date: Fri, 5 Jun 2020 01:15:43 +0000 Subject: [Rantt] REQUEST UPDATE FOR HDN161: NOC hourly report at 08:00 PM Message-ID: Hello Talkpool team, What is your plan for HDN161? What is wrong in the assessment report? My regards! From: Guerdy Israel On Behalf Of Haiti Noc Sent: Thursday, June 4, 2020 8:30 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 7 8 5 18 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 4 2 0 26 ZTE 4 4 2 0 4 Huawei 8 8 8 0 8 Network 37 16 12 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 2 0 0 11 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 583:11:52 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 238:01:52 Power Generator Failure (Engine broken) Genset swapping is expected to be done today 4/06/2020 by 6h PM. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 225:17:52 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 214:56:52 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 192:51:52 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 94:27:52 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 77:31:52 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 56:37:52 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 50:21:52 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 50:21:52 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 50:21:52 Dependent Affected by the power issue at the main site Affected by HDN161 INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 48:07:52 Power Generator Failure (Alternator Failure) Faulty AC alternator. Follow up is ongoing for the replacement. New feedback expected from them INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 48:07:52 Dependent Affected by the power issue at the main site Attached to HDC223 INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 31:47:52 Power Generator Failure (Faulty AVR) Faulty AVR, spare is requested. Team is waiting for approval ETR not provided yet. INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 23:49:52 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, TP team still can't provide update on the last feedback to recover the site INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 19:39:52 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 19:39:52 Dependent Affected by the power issue at the main site Attached to HDC015 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 16:27:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 10:58 AM. ETR to de provided INC386220 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 6/4/2020 7:30 12:51:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 12:00 PM. ETR to be provided INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 11:50:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386371 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 6/4/2020 14:22 5:59:52 Power Power Failure (Indeterminate) Team is working on site INC386371 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 6/4/2020 14:22 5:59:52 Dependent Affected by the power issue at the main site Attached to HDC206 INC386371 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/4/2020 14:22 5:59:52 Dependent Affected by the power issue at the main site Attached to HDC206 INC386371 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/4/2020 14:22 5:59:52 Dependent Affected by the power issue at the main site Attached to HDC206 INC386443 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/4/2020 14:46 5:35:52 Power Power Failure (Indeterminate) After Power Intervention, TX team is requested. ETA: 9:15PM INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 4:35:52 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC386470 HDN275 PILBORO Nord Ericsson 2G+3G D Talkpool 6/4/2020 15:58 4:23:52 Power Power Failure (Indeterminate) Team is informed, ETA:8:30PM INC386508 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/4/2020 17:38 2:43:52 Power Power Failure (Indeterminate) ETA expired; New update is still expected from TP. INC386531 HDO104 DELMAS_24 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/4/2020 19:21 1:00:52 Power Generator failure (Indeterminate) Team has been informed , ETA 9:00 PM INC386537 HGA003 DELATE Ouest Ericsson 2G B Talkpool 6/4/2020 19:30 0:51:52 Power Power Failure (Indeterminate) Team is informed, ETA not available yet. INC386537 HGA017 CHALON Nippes Ericsson 2G A Talkpool 6/4/2020 19:30 0:51:52 Dependent Affected by the power issue at the main site Affected by HGA003 INC386537 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 6/4/2020 19:30 0:51:52 Dependent Affected by the power issue at the main site Affected by HGA003 INC386537 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/4/2020 19:30 0:51:52 Dependent Affected by the power issue at the main site Affected by HGA003 INC386537 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 6/4/2020 19:30 0:51:52 Dependent Affected by the power issue at the main site Affected by HGA003 INC386602 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/4/2020 19:33 0:48:52 Power Generator failure (Indeterminate) Team has been informed , ETA 8:55 PM INC386609 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 19:49 0:32:52 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC386603 COW030 STADUIM Port-au-Prince Ericsson 3G+LTE A Talkpool 6/4/2020 19:53 0:28:52 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC386513 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 19:58 0:23:52 Power Power Failure (Indeterminate) Team is informed, ETA :8h40 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site on May 29th if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 19:27:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 01:27:37 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1263:24:30 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1014:35:30 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 212:02:30 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 186:35:30 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 123:01:30 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 106:43:30 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 83:16:30 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 39:24:30 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/4/2020 7:20 14:06:30 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/4/2020 11:45 9:41:30 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386409 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 12:22 9:04:30 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 8:20:30 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386382 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/4/2020 15:20 6:06:30 Transmission Transmission (Indeterminate) The FIBER LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) is up but the 900MHZ remains down. Troubleshouting is ongoing by RAN TP team. INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 5:48:30 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386605 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 6/4/2020 19:30 1:56:30 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC386545 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/4/2020 20:42 0:44:30 Power Power Failure (Solar System failure) Solar system failed; sector should be back in service with sun energy. INC386551 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 6/4/2020 21:00 0:26:30 Transmission Transmission (Fiber issue) Affected by the FIBER LINK HDC211-HDC214 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 20:22:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 02:22:31 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 3 7 7 10 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 6 4 0 18 ZTE 3 3 1 0 3 Huawei 6 6 6 0 6 Network 26 15 11 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 2 0 0 7 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 585:10:18 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 227:16:18 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 216:55:18 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 194:50:18 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 96:26:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 79:30:18 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 58:36:18 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 52:20:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 52:20:18 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 52:20:18 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 25:48:18 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, TP team still can't provide update on the last feedback to recover the site INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 21:38:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 21:38:18 Dependent Affected by the power issue at the main site Attached to HDC015 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 18:26:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 10:58 AM. ETR to de provided INC386220 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 6/4/2020 7:30 14:50:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 12:00 PM. ETR to be provided INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 13:49:18 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386371 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 6/4/2020 14:22 7:58:18 Power Power Failure (E-power system fail) An HPU Team is on the way . ETA:11h00 PM INC386371 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 6/4/2020 14:22 7:58:18 Dependent Affected by the power issue at the main site Attached to HDC206 INC386371 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/4/2020 14:22 7:58:18 Dependent Affected by the power issue at the main site Attached to HDC206 INC386371 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/4/2020 14:22 7:58:18 Dependent Affected by the power issue at the main site Attached to HDC206 INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 6:34:18 Power Power Failure (Indeterminate) Site is located at La Gonave island. Team will reach the site tomorrow at 7:30 am. INC386470 HDN275 PILBORO Nord Ericsson 2G+3G D Talkpool 6/4/2020 15:58 6:22:18 Power Power Failure (Indeterminate) Team is on site working INC386603 COW030 STADUIM Port-au-Prince Ericsson 3G+LTE A Talkpool 6/4/2020 19:53 2:27:18 Power Generator failure (Indeterminate) Team has been informed , ETA expired , waiting for new update INC386546 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/4/2020 20:46 1:34:18 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with sun energy. INC386553 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/4/2020 21:16 1:04:18 Power Power Failure (Indeterminate) Team has been informed; ETA 10:40 pm. INC386631 HDO511 JACKET_TOTO_II Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 21:33 0:47:18 Power Generator failure (Indeterminate) Team has been informed , ETA 11:00 PM INC386631 HDO698 PV CLUB_COW Port-au-Prince Ericsson 2G+3G+LTE C Digicel 6/4/2020 21:33 0:47:18 Dependent Affected by the power issue at the main site Attached to HDO511 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Thu Jun 4 20:25:53 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Fri, 5 Jun 2020 02:25:53 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: HDN285: morning as truck brike down on route. No rescue tonight. HDO346: NOC informed fuel was added and power team required at 2056. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 04/06/2020 22:22 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 3 7 7 10 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 6 4 0 18 ZTE 3 3 1 0 3 Huawei 6 6 6 0 6 Network 26 15 11 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 2 0 0 7 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 585:10:18 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 227:16:18 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 216:55:18 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 194:50:18 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 96:26:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 79:30:18 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 58:36:18 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 52:20:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 52:20:18 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 52:20:18 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 25:48:18 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, TP team still can't provide update on the last feedback to recover the site INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 21:38:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 21:38:18 Dependent Affected by the power issue at the main site Attached to HDC015 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 18:26:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 10:58 AM. ETR to de provided INC386220 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 6/4/2020 7:30 14:50:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/4/2020 12:00 PM. ETR to be provided INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 13:49:18 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386371 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 6/4/2020 14:22 7:58:18 Power Power Failure (E-power system fail) An HPU Team is on the way . ETA:11h00 PM INC386371 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 6/4/2020 14:22 7:58:18 Dependent Affected by the power issue at the main site Attached to HDC206 INC386371 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/4/2020 14:22 7:58:18 Dependent Affected by the power issue at the main site Attached to HDC206 INC386371 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/4/2020 14:22 7:58:18 Dependent Affected by the power issue at the main site Attached to HDC206 INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 6:34:18 Power Power Failure (Indeterminate) Site is located at La Gonave island. Team will reach the site tomorrow at 7:30 am. INC386470 HDN275 PILBORO Nord Ericsson 2G+3G D Talkpool 6/4/2020 15:58 6:22:18 Power Power Failure (Indeterminate) Team is on site working INC386603 COW030 STADUIM Port-au-Prince Ericsson 3G+LTE A Talkpool 6/4/2020 19:53 2:27:18 Power Generator failure (Indeterminate) Team has been informed , ETA expired , waiting for new update INC386546 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/4/2020 20:46 1:34:18 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with sun energy. INC386553 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/4/2020 21:16 1:04:18 Power Power Failure (Indeterminate) Team has been informed; ETA 10:40 pm. INC386631 HDO511 JACKET_TOTO_II Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 21:33 0:47:18 Power Generator failure (Indeterminate) Team has been informed , ETA 11:00 PM INC386631 HDO698 PV CLUB_COW Port-au-Prince Ericsson 2G+3G+LTE C Digicel 6/4/2020 21:33 0:47:18 Dependent Affected by the power issue at the main site Attached to HDO511 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 22:09:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 04:09:49 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC386564 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE B Talkpool 6/4/20 23:11 0:53:49 Power Power Failure (Indeterminate) Because of the unbearable noise at night; the generator was turned off by the landlord. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 22:10:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 04:10:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1266:06:47 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1017:17:47 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 603:00:47 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 214:44:47 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 189:17:47 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 125:43:47 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 109:25:47 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 85:58:47 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386409 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 12:22 11:46:47 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 11:02:47 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 8:30:47 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386551 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 6/4/2020 21:00 3:08:47 Transmission Transmission (Fiber issue) Affected by the FIBER LINK HDC211-HDC214 INC386558 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/4/2020 22:10 1:58:47 Transmission Transmission (Indeterminate) Team has been informed. ETA: not provided yet INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 1:50:47 Dependent Affected by the power issue at the main site Attached to HDC240 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 22:38:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 04:38:48 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 3 7 7 7 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 2 0 14 ZTE 2 2 0 0 2 Huawei 8 8 8 0 8 Network 22 13 10 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 1 5 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 587:27:18 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 229:33:18 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 219:12:18 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 197:07:18 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 98:43:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 81:47:18 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 60:53:18 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 54:37:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 54:37:18 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 54:37:18 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 28:05:18 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, TP team still can't provide update on the last feedback to recover the site INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 23:55:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 23:55:18 Dependent Affected by the power issue at the main site Attached to HDC015 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 20:43:18 Fuel Generator failure (Fuel issue) Refueling is re-scheduled for tomorrow due to truck broken on the way INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 17:07:18 Transmission Transmission (Indeterminate) Fuel added . Site remains down TX Team is sent to check . ETA to be provided INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 16:06:18 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386371 HDC206 THOMONDE Centre Ericsson 3G B Talkpool 6/4/2020 14:22 10:15:18 Power Power Failure (E-power system fail) An HPU Team is on site working INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 8:51:18 Power Power Failure (Indeterminate) Site is located at La Gonave island. Team will reach the site this morning at 7:30 am. INC386603 COW030 STADUIM Port-au-Prince Ericsson 3G+LTE A Talkpool 6/4/2020 19:53 4:44:18 Power Generator failure (Indeterminate) TP cannot provide any update for the site INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 2:19:18 Power Generator failure (Indeterminate) unsafe area, team cannot reach the site at this time, gunshot. ETA: 7 AM INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 6/4/2020 22:18 2:19:18 Dependent Affected by the power issue at the main site Attached to HDC016 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 1:42:18 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 1:42:18 Dependent Affected by the power issue at the main site Attached to HDC016 INC386643 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/4/2020 23:26 1:11:18 Power Power Failure (Indeterminate) Team has been informed, and follow-up is ongoing to send a team to reach the site. ETA not available yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 4 23:18:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 05:18:06 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 3 10 6 8 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 4 2 0 15 ZTE 2 2 0 0 2 Huawei 10 10 10 0 10 Network 24 16 12 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 1 0 2 6 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 588:07:21 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 230:13:21 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 219:52:21 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 197:47:21 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 99:23:21 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 82:27:21 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 61:33:21 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 55:17:21 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 55:17:21 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 55:17:21 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 28:45:21 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, TP team still can't provide update on the last feedback to recover the site INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 24:35:21 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 24:35:21 Dependent Affected by the power issue at the main site Attached to HDC015 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 21:23:21 Fuel Generator failure (Fuel issue) Refueling is re-scheduled for tomorrow due to truck broken on the way INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 17:47:21 Transmission Transmission (Indeterminate) Fuel added . Site remains down TX Team is sent to check . ETA :8 AM(Red zone) INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 16:46:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 9:31:21 Power Power Failure (Indeterminate) Site is located at La Gonave island. Team will reach the site this morning at 7:30 am. INC386603 COW030 STADUIM Port-au-Prince Ericsson 3G+LTE A Talkpool 6/4/2020 19:53 5:24:21 Power Generator failure (Indeterminate) TP cannot provide any update for the site INC386371 HDC206 THOMONDE Centre Ericsson 3G B Talkpool 6/4/2020 20:32 4:45:21 Transmission Transmission (Indeterminate) 3G remains down . TX Team is already dispatched . ETA to be provided INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 2:59:21 Power Generator failure (Indeterminate) unsafe area, Team cannot reach the site at this time, gunshot. ETA: 7 AM INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 6/4/2020 22:18 2:59:21 Dependent Affected by the power issue at the main site Attached to HDC016 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 2:22:21 Power Generator Failure (Engine broken) Engine reported burned INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 2:22:21 Dependent Affected by the power issue at the main site Attached to HDC016 INC386548 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 23:58 1:19:21 Power Generator failure (Indeterminate) Red Zone Site ,team will go on site at 7:00 AM INC386548 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 23:58 1:19:21 Dependent Affected by the power issue at the main site Affected by HDO616 INC386580 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/5/2020 0:48 0:29:21 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC386650 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 0:50 0:27:21 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 01:10:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 07:10:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1269:07:26 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1020:18:26 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 606:01:26 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 217:45:26 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 192:18:26 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 128:44:26 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 112:26:26 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 88:59:26 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386409 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 12:22 14:47:26 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 14:03:26 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 11:31:26 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386551 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 6/4/2020 21:00 6:09:26 Transmission Transmission (Fiber issue) Affected by the FIBER LINK HDC211-HDC214 INC386558 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/4/2020 22:10 4:59:26 Transmission Transmission (Indeterminate) Team cannot reach to the site at night, due unsafe are . ETA: 7:00 AM INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 4:51:26 Dependent Affected by the power issue at the main site Attached to HDC240 INC386580 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/5/2020 0:46 2:23:26 Power Power Failure (Indeterminate) Team cannot reach to the site at night, due unsafe are . ETA: 7:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 01:12:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 07:12:02 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 3:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 01:15:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 07:15:31 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 3 12 6 10 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 8 5 0 20 ZTE 3 3 1 0 3 Huawei 8 8 8 0 8 Network 28 19 14 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 2 7 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 590:03:59 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 232:09:59 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 221:48:59 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 199:43:59 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 101:19:59 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 84:23:59 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 63:29:59 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 57:13:59 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 57:13:59 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 57:13:59 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 30:41:59 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, TP team still can't provide update on the last feedback to recover the site INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 26:31:59 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 26:31:59 Dependent Affected by the power issue at the main site Attached to HDC015 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 23:19:59 Fuel Generator failure (Fuel issue) Refueling is re-scheduled for tomorrow due to truck broken on the way INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 19:43:59 Transmission Transmission (Indeterminate) Fuel added . Site remains down TX Team is sent to check . ETA :8 AM(Red zone) INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 18:42:59 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 11:27:59 Power Power Failure (Indeterminate) Site is located at La Gonave island. Team will reach the site this morning at 7:30 am. INC386603 COW030 STADUIM Port-au-Prince Ericsson 3G+LTE A Talkpool 6/4/2020 19:53 7:20:59 Power Generator failure (Indeterminate) TP cannot provide any update for the site INC386371 HDC206 THOMONDE Centre Ericsson 3G B Talkpool 6/4/2020 20:32 6:41:59 Transmission Transmission (Indeterminate) 3G remains down . TX Team is already dispatched . ETA to be provided INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 4:55:59 Power Generator failure (Indeterminate) unsafe area, team cannot reach the site at this time, gunshot. ETA: 7 AM INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G C Talkpool 6/4/2020 22:18 4:55:59 Dependent Affected by the power issue at the main site Attached to HDC016 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 4:18:59 Power Generator Failure (Engine broken) Engine reported burned INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 4:18:59 Dependent Affected by the power issue at the main site Attached to HDC016 INC386548 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/4/2020 23:58 3:15:59 Power Generator failure (Indeterminate) Red Zone site ,team will move on site at 7:00 AM INC386548 HDO536 WHARF_JEREMIE_COW Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/4/2020 23:58 3:15:59 Dependent Affected by the power issue at the main site Affected by HDO616 INC386580 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/5/2020 0:48 2:25:59 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC386650 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G+3G D Talkpool 6/5/2020 0:50 2:23:59 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC386564 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/5/2020 1:32 1:41:59 Power Power Failure (Indeterminate) Because of the unbearable noise at night; the generator was turned off by the landlord. INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 1:03:59 Power Power Failure (Indeterminate) Team has been informed, and follow-up is ongoing to dispatch a team ETA not available yet. INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 1:03:59 Dependent Affected by the power issue at the main site Affected by HDS003 INC386662 HDO617 HASCO Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/5/2020 2:16 0:57:59 Power Generator failure (Indeterminate) Red zone site , team will try to reach by 7:30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 02:38:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 08:38:49 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 4 13 8 12 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 6 2 0 21 ZTE 4 4 1 0 4 Huawei 12 12 12 0 12 Network 34 22 15 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 2 8 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 591:27:25 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 233:33:25 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 223:12:25 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 201:07:25 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 102:43:25 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 85:47:25 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 64:53:25 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 58:37:25 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 58:37:25 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 58:37:25 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 32:05:25 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, TP team still can't provide update on the last feedback to recover the site INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 27:55:25 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 27:55:25 Dependent Affected by the power issue at the main site Attached to HDC015 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 24:43:25 Fuel Generator failure (Fuel issue) Refueling is re-scheduled for tomorrow due to truck broken on the way INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 21:07:25 Transmission Transmission (Indeterminate) Fuel added . Site remains down TX Team is sent to check . ETA :8 AM(Red zone) INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 20:06:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 12:51:25 Power Power Failure (Indeterminate) Site is located at La Gonave island. Team will reach the site this morning at 7:30 am. INC386603 COW030 STADUIM Port-au-Prince Ericsson 3G+LTE A Talkpool 6/4/2020 19:53 8:44:25 Power Generator failure (Indeterminate) TP cannot provide any update for the site INC386371 HDC206 THOMONDE Centre Ericsson 3G B Talkpool 6/4/2020 20:32 8:05:25 Transmission Transmission (Indeterminate) 3G remains down . TX Team is already dispatched . ETA to be provided INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 6:19:25 Power Generator failure (Indeterminate) unsafe area, team cannot reach the site at this time, gunshot. ETA: 7 AM INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 6:19:25 Dependent Affected by the power issue at the main site Attached to HDC240 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 5:42:25 Power Generator Failure (Engine broken) Engine reported burned INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 5:42:25 Dependent Affected by the power issue at the main site Attached to HDC016 INC386548 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 23:58 4:39:25 Power Generator failure (Indeterminate) Red Zone site ,team will move on site at 7:00 AM INC386548 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 23:58 4:39:25 Dependent Affected by the power issue at the main site Affected by HDO616 INC386580 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/5/2020 0:48 3:49:25 Power Generator failure (Indeterminate) Red Zone , Team will reach the site at 7 AM INC386650 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G+3G D Talkpool 6/5/2020 0:50 3:47:25 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC386564 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/5/2020 1:32 3:05:25 Power Power Failure (Indeterminate) Because of the unbearable noise at night; the generator was turned off by the landlord. INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 2:27:25 Power Power Failure (Indeterminate) Team has been informed, and follow-up is ongoing to dispatch a team ETA 5:00 am. INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 2:27:25 Dependent Affected by the power issue at the main site Affected by HDS003 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 2:16 2:21:25 Power Generator failure (Indeterminate) Red zone site , team will try to reach by 7:30 AM INC386590 HDN224 BORGNE Nord Ericsson 2G B Talkpool 6/5/2020 2:22 2:15:25 Power Generator failure (Indeterminate) Team is not managed the team to reach the site INC386590 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/5/2020 2:22 2:15:25 Dependent Affected by the power issue at the main site Attached to HDN224 INC386661 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 2:26 2:11:25 Power Generator failure (Indeterminate) Team is not managed the team to reach the site INC386666 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 6/5/2020 3:22 1:15:25 Power Power Failure (Indeterminate) Team has been informed, and follow-up is ongoing to dispatch a team ETA not available yet. INC386667 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 3:29 1:08:25 Power Generator failure (Indeterminate) Team has been informed, ETA 5:30 AM INC386670 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 3:54 0:43:25 Power Power Failure (Solar System failure) Solar system failed; sector should be back in service with sun energy. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 04:28:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 10:28:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1272:25:58 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1023:36:58 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 609:19:58 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 221:03:58 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 195:36:58 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 132:02:58 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 115:44:58 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 92:17:58 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386409 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 12:22 18:05:58 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 17:21:58 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 14:49:58 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386551 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 6/4/2020 21:00 9:27:58 Transmission Transmission (Fiber issue) Affected by the FIBER LINK HDC211-HDC214 INC386558 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/4/2020 22:10 8:17:58 Transmission Transmission (Indeterminate) Team cannot reach to the site at night, due unsafe are . ETA: 7:00 AM INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 8:09:58 Dependent Affected by the power issue at the main site Attached to HDC240 INC386580 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/5/2020 0:46 5:41:58 Power Power Failure (Indeterminate) Team cannot reach to the site at night, due unsafe are . ETA: 7:00 AM INC386638 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/5/2020 2:26 4:01:58 Dependent Affected by the power issue at the main site Attached to HDN110 INC386704 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 6/5/2020 4:50 1:37:58 RBS RBS Fault (Rectifier failure) Faulty rectifier; spare part has been requested. ETA not provided yet. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 05:12:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 11:12:41 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 05th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 05th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 593:51:39 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 235:57:39 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 225:36:39 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 203:31:39 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 105:07:39 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 88:11:39 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 67:17:39 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 61:01:39 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 61:01:39 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 61:01:39 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 34:29:39 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, TP team still can't provide update on the last feedback to recover the site INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 30:19:39 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 30:19:39 Dependent Affected by the power issue at the main site Attached to HDC015 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 27:07:39 Fuel Generator failure (Fuel issue) Refueling is re-scheduled for tomorrow due to truck broken on the way INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 23:31:39 Transmission Transmission (Indeterminate) Fuel added . Site remains down TX Team is sent to check . ETA :8 AM(Red zone) INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 22:30:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 15:15:39 Power Power Failure (Indeterminate) Site is located at La Gonave island. Team will reach the site this morning at 7:30 am. INC386603 COW030 STADUIM Port-au-Prince Ericsson 3G+LTE A Talkpool 6/4/2020 19:53 11:08:39 Power Generator failure (Indeterminate) Team will be on site around 7:15 AM INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 8:43:39 Power Generator failure (Indeterminate) unsafe area, team cannot reach the site at this time, gunshot. ETA: 7 AM INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 8:43:39 Dependent Affected by the power issue at the main site Attached to HDC240 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 8:06:39 Power Generator Failure (Engine broken) Engine reported burned INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 8:06:39 Dependent Affected by the power issue at the main site Attached to HDC016 INC386548 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 23:58 7:03:39 Power Generator failure (Indeterminate) Red Zone site ,team will move on site at 7:10 AM INC386548 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 23:58 7:03:39 Dependent Affected by the power issue at the main site Attached to HDO616 INC386580 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 6/5/2020 0:48 6:13:39 Power Generator failure (Indeterminate) Red Zone , Team will reach the site at 7H10 AM INC386650 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G+3G D Talkpool 6/5/2020 0:50 6:11:39 Power Generator failure (Faulty Battery) Faulty starter , Team is on site INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 4:51:39 Power Power Failure (Indeterminate) Team is waiting for access. INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 4:51:39 Dependent Affected by the power issue at the main site Affected by HDS003 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 2:16 4:45:39 Power Generator failure (Indeterminate) Red zone site , team will try to reach by 7:30 AM INC386590 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/5/2020 2:22 4:39:39 Power Generator failure (Indeterminate) Team is on the way . ETA :7H10 AM INC386590 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/5/2020 2:22 4:39:39 Dependent Affected by the power issue at the main site Attached to HDN224 INC386661 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 2:26 4:35:39 Power Generator failure (Indeterminate) Team is on the way . ETA :6h30 AM INC386666 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 6/5/2020 3:22 3:39:39 Transmission Transmission (Indeterminate) No power issue found ; RAN TP team support requested. ETA not available ter. INC386667 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 3:29 3:32:39 Power Generator failure (Indeterminate) Team is waiting for access INC386670 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 3:54 3:07:39 Power Power Failure (Solar System failure) Solar system failed; sector should be back in service with sun energy. INC386673 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 4:37 2:24:39 Power Generator failure (Indeterminate) Unsafe area , team will try to reach at 7:00 AM INC386676 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/5/2020 4:38 2:23:39 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386681 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/5/2020 5:15 1:46:39 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC386711 HAIDS122 BREFETE Sud ZTE 2G+3G B Talkpool 6/5/2020 5:25 1:36:39 Power Power Failure (Indeterminate) Team has been informed, and follow-up is ongoing to dispatch a team ETA 7:05 am. INC386711 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 6/5/2020 5:25 1:36:39 Dependent Affected by the power issue at the main site Affected by HDS122 INC386710 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 6/5/2020 5:25 1:36:39 Transmission Transmission (Indeterminate) site is bouncing .TX Team is already informed . ETA to be provided INC386545 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/5/2020 6:06 0:55:39 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with sun energy. INC386722 HAIDN009 CHARRIER Nord ZTE 2G+3G A Talkpool 6/5/2020 6:26 0:35:39 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC386718 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 6:41 0:20:39 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1273:03:10 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1024:14:10 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 609:57:10 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 221:41:10 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 196:14:10 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 132:40:10 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 116:22:10 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 92:55:10 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 49:03:10 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386409 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 12:22 18:43:10 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 17:59:10 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 15:27:10 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386551 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 6/4/2020 21:00 10:05:10 Transmission Transmission (Fiber issue) Affected by the FIBER LINK HDC211-HDC214 INC386558 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/4/2020 22:10 8:55:10 Transmission Transmission (Indeterminate) Team cannot reach to the site at night, due unsafe are . ETA: 7:10 AM INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 8:47:10 Dependent Affected by the power issue at the main site Attached to HDC240 INC386638 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/5/2020 2:26 4:39:10 Dependent Affected by the power issue at the main site Attached to HDN110 INC386704 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 6/5/2020 4:50 2:15:10 RBS RBS Fault (Rectifier failure) Faulty rectifier; spare part has been requested. ETR not provided yet. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition Next Update June 4th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security Next Update June 4th INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security Next Update June 4th INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC386393 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/4/2020 15:46 6/4/2020 17:24 1:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored by itself INC386498 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 18:58 6/4/2020 19:39 0:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site has been restored by itself INC386498 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/4/2020 18:58 6/4/2020 19:39 0:41:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO511 Cascaded Restored with the main site INC386602 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/4/2020 19:33 6/4/2020 21:07 1:34:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator net and radiator fin clogged with dust OK Radiator refreshed and 1\gal of coolant added INC386531 HDO104 DELMAS_24 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/4/2020 19:21 6/4/2020 21:04 1:43:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator net and radiator fin clogged with dust OK Radiator refreshed and 1\gal of coolant added and 1/4gal of oil INC386631 HDO511 JACKET_TOTO_II Port-au-Prince Ericsson 2G+3G+LTE B Talkpool 6/4/2020 21:33 6/4/2020 22:09 0:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is restored ,but RCA and resolution details are awaiting INC386631 HDO698 PV CLUB_COW Port-au-Prince Ericsson 2G+3G+LTE C Talkpool 6/4/2020 21:33 6/4/2020 22:09 0:36:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDO511 Cascaded Restored with the main site INC386702 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 4:19 6/5/2020 5:55 1:36:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Battery discharged OK Genset restarted with another starter battery INC386382 HDS021 ST CYR Sud-Est Ericsson 2G C Talkpool_FON 6/4/2020 15:20 6/4/2020 19:40 4:20:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) Cascaded Back in service once splicing has been completed INC386382 hDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G C Talkpool_FON 6/4/2020 15:20 6/4/2020 19:40 4:20:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) Cascaded Back in service once splicing has been completed INC386491 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/4/2020 18:02 6/4/2020 20:25 2:23:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to faulty back seal OK 1 gallon of oil added; and genset was restarted. INC386537 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/4/2020 19:30 6/4/2020 20:45 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service once issue solved at the main site INC386537 HGA003 DELATE Ouest Ericsson 2G B Talkpool 6/4/2020 19:30 6/4/2020 20:45 1:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor. INC386537 HGA017 CHALON Nippes Ericsson 2G A Talkpool 6/4/2020 19:30 6/4/2020 20:45 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service once issue solved at the main site INC386537 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 6/4/2020 19:30 6/4/2020 20:45 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service once issue solved at the main site INC386537 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 6/4/2020 19:30 6/4/2020 20:45 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service once issue solved at the main site INC386614 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/4/2020 20:12 6/4/2020 21:17 1:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor. INC386553 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/4/2020 21:16 6/4/2020 22:53 1:37:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) RBS breakers tripped due to DC low voltage OK Genset was restarted by TP team. INC386546 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/4/2020 20:46 6/4/2020 21:50 1:04:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site is back in service without physical intervention. INC386564 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/5/2020 1:32 6/5/2020 5:23 3:51:00 4:00:00 Compliant Power Power Failure (Indeterminate) The generator was turned off by the landlord. OK Genset was restarted by landlord INC386185 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M FUEL 6/4/2020 10:11 6/4/2020 19:02 8:51:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 310 Gal of fuel added INC386465 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/4/2020 15:50 6/4/2020 19:05 3:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC386488 HDN299 KALIMET Nord Ericsson 3G D Talkpool 6/4/2020 17:42 6/4/2020 20:12 2:30:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC386529 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G+3G B Talkpool 6/4/2020 19:18 6/4/2020 19:39 0:21:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back up by itself INC386443 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/4/2020 14:46 6/4/2020 20:33 5:47:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU frozen at the far-end HDN214 Need to be justified Cold restart performed on the MMU INC380695 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 5/25/2020 22:20 6/5/2020 20:21 262:01:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare Genset swapping performed INC385527 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 6/4/2020 20:13 47:59:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty AC alternator OK Faulty AC alternator replaced INC385527 HDC246 MONTAS Artibonite Ericsson 2G D Talkpool 6/2/2020 20:14 6/4/2020 20:13 47:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC223 OK Back up with the main site INC386513 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 19:58 6/4/2020 23:41 3:43:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil Leakage OK Oil Leak fixed and genset restarted INC386513 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 19:49 6/4/2020 23:41 3:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC016 OK Back up with the main site INC385870 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/3/2020 12:34 6/4/2020 23:19 34:45:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) Faulty AVR Spare Faulty AVR replaced INC386371 HDC206 THOMONDE Centre Ericsson 2G+3G B Talkpool 6/4/2020 14:22 6/4/2020 23:50 9:28:00 4:00:00 Not Compliant Power Power Failure (HPU system fail) HPU not connected Need to be justified HPU started INC386371 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 6/4/2020 14:22 6/4/2020 23:50 9:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC206 Cascaded Back up with the main site INC386371 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/4/2020 14:22 6/4/2020 23:50 9:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC206 Cascaded Back up with the main site INC386371 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/4/2020 14:22 6/4/2020 23:50 9:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC206 Cascaded Back up with the main site Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC386382 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/4/2020 15:20 6/4/2020 19:40 4:20:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) Cascaded Back in service once splicing has been completed INC386382 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/4/2020 15:20 6/4/2020 19:40 4:20:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) Cascaded Back in service once splicing has been completed INC386382 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/4/2020 15:20 6/4/2020 19:40 4:20:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) Cascaded Back in service once splicing has been completed INC386382 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/4/2020 17:50 6/4/2020 19:40 1:50:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) Cascaded Back in service once splicing has been completed INC386382 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/4/2020 15:20 6/4/2020 19:40 4:20:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Affected by LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) Cascaded Back in service once splicing has been completed INC386605 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 6/4/2020 19:30 6/4/2020 20:25 0:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is back in service without physical intervention. INC386382 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/4/2020 15:20 6/4/2020 19:30 4:10:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by LINK SDH028 (TURGEAU) - HDO358 (PETIT_GOAVE) Cascaded Link restored and all affected sites are up INC386460 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/4/2020 15:38 6/5/2020 0:04 8:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Up with the power commercial EDH Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 06:45:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 12:45:15 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 4 14 10 18 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 5 2 0 25 ZTE 5 5 0 0 5 Huawei 16 16 15 1 16 Network 45 26 17 1 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 1 0 2 10 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 595:34:11 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 237:40:11 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 227:19:11 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 205:14:11 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 106:50:11 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 89:54:11 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 69:00:11 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 62:44:11 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 62:44:11 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 62:44:11 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 36:12:11 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, ETA: 9:15AM INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 32:02:11 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 32:02:11 Dependent Affected by the power issue at the main site Attached to HDC015 INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 28:50:11 Fuel Generator failure (Fuel issue) Refueling is re-scheduled for tomorrow due to truck broken on the way INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 25:14:11 Transmission Transmission (Indeterminate) Fuel added. Site remains down TX Team is sent to check. ETA: 8 AM(Expired). Feedback expected from team within 1 hour (09h30 AM) INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 24:13:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 16:58:11 Power Power Failure (Indeterminate) Site is located at La Gonave island. Team will reach the site this morning at 7:30 AM, expired new ETA: 8:30AM INC386603 COW030 STADUIM Port-au-Prince Ericsson 3G+LTE A Talkpool 6/4/2020 19:53 12:51:11 Power Generator failure (Indeterminate) Team is working on site. INC386550 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/4/2020 20:54 11:50:11 Power Power Failure (Indeterminate) Team has been informed and the follow up is still ongoing for an ETA. INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 10:26:11 Power Generator failure (Indeterminate) Talkpool breakdown the genset. ETR to be provide by them INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 10:26:11 Dependent Affected by the power issue at the main site Attached to HDC240 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 9:49:11 Power Generator Failure (Engine broken) Engine reported burned INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 9:49:11 Dependent Affected by the power issue at the main site Attached to HDC016 INC386548 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 23:58 8:46:11 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC386548 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 23:58 8:46:11 Dependent Affected by the power issue at the main site Attached to HDO616 INC386650 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G+3G D Talkpool 6/5/2020 0:50 7:54:11 Power Generator failure (Faulty Battery) Faulty starter. Team is still on the site for corrective INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 6:34:11 Power Power Failure (Indeterminate) Team is working on site INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 6:34:11 Dependent Affected by the power issue at the main site Affected by HDS003 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 2:16 6:28:11 Power Generator failure (Indeterminate) Team is waiting for access INC386590 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/5/2020 2:22 6:22:11 Power Generator failure (Indeterminate) Team is still on the way to reach the site. ETA :7 AM (Expired). New feedback within 30mn (09h00 AM) INC386590 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/5/2020 2:22 6:22:11 Dependent Affected by the power issue at the main site Attached to HDN224 INC386666 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 6/5/2020 3:22 5:22:11 Transmission Transmission (Indeterminate) No power issue found ; RAN TP team support requested. ETA: 8:15AM INC386670 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 3:54 4:50:11 Power Power Failure (Solar System failure) Solar system failed; sector should be back in service with sun energy. INC386673 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 4:37 4:07:11 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked. More update is expected from team INC386676 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/5/2020 4:38 4:06:11 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386681 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/5/2020 5:15 3:29:11 Power Generator failure (Indeterminate) Team is already informed . ETA: 8h45 AM INC386711 HAIDS122 BREFETE Sud ZTE 2G+3G B Talkpool 6/5/2020 5:25 3:19:11 Power Power Failure (Indeterminate) Team is working on site INC386711 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 6/5/2020 5:25 3:19:11 Dependent Affected by the power issue at the main site Affected by HDS122 INC386545 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/5/2020 6:06 2:38:11 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with sun energy. INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/5/2020 6:06 2:38:11 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/5/2020 6:06 2:38:11 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386692 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/5/2020 6:06 2:38:11 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386718 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/5/2020 6:41 2:03:11 Power Generator failure (Indeterminate) Team has been informed , ETA 8:45AM INC386801 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 7:41 1:03:11 Power Generator failure (Indeterminate) Team is dispatched. ETA: 08H45 AM INC386700 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 7:56 0:48:11 Power Generator failure (Indeterminate) Team is working on site. INC386700 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/5/2020 7:56 0:48:11 Dependent Affected by the fuel issue at the main site Attached to HDO511 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Carl.Bastien at digicelgroup.com Fri Jun 5 07:27:44 2020 From: Carl.Bastien at digicelgroup.com (Carl-Edouard Bastien) Date: Fri, 5 Jun 2020 13:27:44 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Hi Ruthza/Noc Please send a feedback on this case. BR// From: Carl-Edouard Bastien Sent: Wednesday, May 27, 2020 10:01 AM To: Ernst Keller Wesner Faustin ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Derrick Rowe ; Hai_Tech_Transmission ; Nazaire Ledix ; HAI_Tech_Noc ; Jean Arleff Israel Chery ; Ruthza Laleau Fils Subject: RE: some Sites with low Accessibility in the north around BH Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin > Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image001.png at 01D63B1B.717BE8B0] [cid:image002.jpg at 01D63B1B.717BE8B0] [cid:image003.jpg at 01D63B1B.717BE8B0] [cid:image004.jpg at 01D63B1B.717BE8B0] [cid:image005.jpg at 01D63B1B.717BE8B0] [cid:image006.jpg at 01D63B1B.717BE8B0] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 133325 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4230 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 11660 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 13016 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 12411 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 12107 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 07:33:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 13:33:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1275:24:13 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1026:35:13 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 612:18:13 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 224:02:13 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 198:35:13 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 135:01:13 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 118:43:13 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 95:16:13 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 51:24:13 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386409 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 12:22 21:04:13 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 17:48:13 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386551 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 6/4/2020 21:00 12:26:13 Transmission Transmission (Fiber issue) Affected by the FIBER LINK HDC211-HDC214 INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 11:08:13 Dependent Affected by the power issue at the main site Attached to HDC240 INC386666 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 6/5/2020 3:22 6:04:13 Transmission Transmission (Indeterminate) TX team is working on site INC386818 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/5/2020 8:46 0:40:13 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 07:48:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 13:48:30 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 4 11 10 14 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 3 1 0 20 ZTE 4 4 0 0 4 Huawei 15 15 14 1 15 Network 39 22 15 1 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 1 9 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 596:37:17 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 238:43:17 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 228:22:17 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 206:17:17 Power Generator Failure (Alternator Failure) Main DC Alternator faulty, Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 107:53:17 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 90:57:17 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 70:03:17 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 63:47:17 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 63:47:17 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 63:47:17 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 37:15:17 Power Power Failure (Indeterminate) Acceptance reported already done by HPU contractor, ETA: 9:15AM INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 33:05:17 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 33:05:17 Dependent Affected by the power issue at the main site Attached to HDC015 INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 26:17:17 Transmission Transmission (Indeterminate) Fuel added. TX team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 25:16:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 18:01:17 Power Power Failure (Indeterminate) Team is working on site INC386550 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/4/2020 20:54 12:53:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is still ongoing for an ETA: 10h50 AM INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 11:29:17 Power Generator failure (Indeterminate) Talkpool breakdown the genset. ETR to be provide by them INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 11:29:17 Dependent Affected by the power issue at the main site Attached to HDC240 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 10:52:17 Power Generator Failure (Engine broken) Engine reported burned INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 10:52:17 Dependent Affected by the power issue at the main site Attached to HDC016 INC386650 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 0:50 8:57:17 Power Generator failure (Faulty Battery) Faulty starter. Team is still on the site for corrective INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 7:37:17 Power Power Failure (Indeterminate) Team is still working on site INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 7:37:17 Dependent Affected by the power issue at the main site Affected by HDS003 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 7:31:17 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386673 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 4:37 5:10:17 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked. More update is expected from team INC386676 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/5/2020 4:38 5:09:17 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386711 HAIDS122 BREFETE Sud ZTE 2G+3G B O&M FUEL 6/5/2020 5:25 4:22:17 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/6/2020 at 8:39AM. ETR to be provided INC386711 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 6/5/2020 5:25 4:22:17 Dependent Affected by Fuel issue at the main site Affected by HDS122 INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/5/2020 6:06 3:41:17 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/5/2020 6:06 3:41:17 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386692 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/5/2020 6:06 3:41:17 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386718 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/5/2020 6:41 3:06:17 Power Generator failure (Indeterminate) Team is working on site. INC386700 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 7:56 1:51:17 Power Generator failure (Indeterminate) Team is working on site. INC386700 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/5/2020 7:56 1:51:17 Dependent Affected by the fuel issue at the main site Attached to HDO511 INC386811 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/5/2020 8:14 1:33:17 Power Power Failure (Indeterminate) Team is informed, ETA: 9:30AM INC386811 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/5/2020 8:14 1:33:17 Dependent Affected by the power issue at the main site Affected by HDO356 INC386743 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/5/2020 8:44 1:03:17 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC386821 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 6/5/2020 8:55 0:52:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is still ongoing for an ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 09:30:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 15:30:52 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 10 8 11 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 14 ZTE 4 4 0 0 4 Huawei 15 15 14 0 15 Network 32 23 15 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 1 8 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 598:18:18 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 240:24:18 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 230:03:18 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 207:58:18 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 109:34:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 92:38:18 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 71:44:18 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 65:28:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 65:28:18 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 65:28:18 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 38:56:18 Power Power Failure (Indeterminate) Team is working on site. INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 34:46:18 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 34:46:18 Dependent Affected by the power issue at the main site Attached to HDC015 INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 27:58:18 Power Power Failure (HPU system fail) Issue related to HPU output voltage. Hybrid team is troubleshooting INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 26:57:18 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386550 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/4/2020 20:54 14:34:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is still ongoing for an ETA: 10h50 AM (Expired). New feedback expected from team within 30mn (11h30 AM) INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 13:10:18 Power Generator failure (Indeterminate) Talkpool breakdown the genset. ETR to be provide by them INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 13:10:18 Dependent Affected by the power issue at the main site Attached to HDC240 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 12:33:18 Power Generator Failure (Engine broken) Engine reported burned INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 12:33:18 Dependent Affected by the power issue at the main site Attached to HDC016 INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 9:18:18 Power Power Failure (Indeterminate) AC ALT faulty, Team has to replaced it today. ETA:2: 15PM INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 9:18:18 Dependent Affected by the power issue at the main site Affected by HDS003 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 9:12:18 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386673 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 4:37 6:51:18 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked. More update is expected from team INC386711 HAIDS122 BREFETE Sud ZTE 2G+3G B O&M FUEL 6/5/2020 5:25 6:03:18 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/6/2020 at 8:39AM. ETR to be provided INC386711 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 6/5/2020 5:25 6:03:18 Dependent Affected by Fuel issue at the main site Affected by HDS122 INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/5/2020 6:06 5:22:18 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the batteries get enough charge INC386700 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 7:56 3:32:18 Power Generator failure (Indeterminate) Team is working on site. INC386700 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/5/2020 7:56 3:32:18 Dependent Affected by the fuel issue at the main site Attached to HDO511 INC386743 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/5/2020 8:44 2:44:18 Power Generator failure (Indeterminate) Team is informed, ETA 11:20AM INC386821 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 6/5/2020 8:55 2:33:18 Power Power Failure (Indeterminate) Team is on the site for corrective INC386763 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 10:08 1:20:18 Power Generator failure (Indeterminate) Team is informed, ETA 11:40AM INC386771 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/5/2020 10:40 0:48:18 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 10:14:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 16:14:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1278:12:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1029:23:16 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 615:06:16 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 226:50:16 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 201:23:16 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 137:49:16 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 121:31:16 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 98:04:16 Power Power Failure (Solar System failure) Site to be checked by field team. ETA not yet available. INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 54:12:16 Power Power Failure (Solar System failure) Site to be checked by field team. ETA not yet available. INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 13:56:16 Dependent Affected by the power issue at the main site Attached to HDC240 INC386818 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/5/2020 8:46 3:28:16 Power Power Failure (Indeterminate) Site to be checked by field team. ETA not yet available. INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/5/2020 11:18 0:56:16 Power Power Failure (Solar System failure) Site to be checked by field team. ETA not yet available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 12:30:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 18:30:34 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 6 7 11 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 0 0 19 ZTE 5 5 0 0 5 Huawei 4 4 4 0 4 Network 28 12 4 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 1 0 3 8 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1280:27:27 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1031:38:27 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 617:21:27 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 210:59:27 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 203:38:27 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 112:35:27 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 95:39:27 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 68:29:27 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 68:29:27 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 68:29:27 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 41:57:27 Power Power Failure (Indeterminate) Team is still working on site. INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 37:47:27 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 37:47:27 Dependent Affected by the power issue at the main site Attached to HDC015 INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 30:59:27 Power Power Failure (HPU system fail) Issue related to HPU output voltage. Hybrid team is troubleshooting INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 16:11:27 Power Generator failure (Indeterminate) Talkpool breakdown the genset. ETR to be provide by them INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 16:11:27 Dependent Affected by the power issue at the main site Attached to HDC240 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 15:34:27 Power Generator Failure (Engine broken) Engine reported burned INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 15:34:27 Dependent Affected by the power issue at the main site Attached to HDC016 INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 12:19:27 Power Power Failure (Indeterminate) AC ALT faulty, Team has to replaced it today. ETA:2: 15PM INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 12:19:27 Dependent Affected by the power issue at the main site Affected by HDS003 INC386711 HAIDS122 BREFETE Sud ZTE 2G+3G B O&M FUEL 6/5/2020 5:25 9:04:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/6/2020 at 8:39AM. ETR to be provided INC386711 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 6/5/2020 5:25 9:04:27 Dependent Affected by Fuel issue at the main site Affected by HDS122 INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/5/2020 6:06 8:23:27 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the batteries get enough charge INC386876 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/5/2020 11:18 3:11:27 Power Power Failure (Indeterminate) Team has been informed. ETA: 01h15 PM (Expired). Now, field team is unreachable by phone. Next update will be shared within 30mn (2h30 PM) INC386910 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/5/2020 13:00 1:29:27 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h00 PM INC386910 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/5/2020 13:00 1:29:27 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC264 HDS005 HDS005 CAYES-JACMEL Sud Ericsson 2G A Talkpool 6/5/2020 13:15 1:14:27 RBS RBS Fault (Indeterminate) Team is informed, ETA: 4:20PM INC386807 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/5/2020 13:18 1:11:27 Power Power Failure (Indeterminate) DC ALT faulty, spare not available from field team, New update will shared once available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 12:33:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 18:33:10 +0000 Subject: [Rantt] Recall: NOC hourly report at 02:00 PM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 02:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri Jun 5 12:36:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 18:36:11 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 11 8 10 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 4 1 0 15 ZTE 5 5 0 0 5 Huawei 13 13 13 0 13 Network 33 22 14 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 0 8 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 601:25:10 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 243:31:10 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 233:10:10 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 211:05:10 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 112:41:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 95:45:10 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 74:51:10 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 68:35:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 68:35:10 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 68:35:10 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 42:03:10 Power Power Failure (Indeterminate) Team is still working on site. INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 37:53:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 37:53:10 Dependent Affected by the power issue at the main site Attached to HDC015 INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 31:05:10 Power Power Failure (HPU system fail) Issue related to HPU output voltage. Hybrid team is troubleshooting INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 30:04:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 16:17:10 Power Generator failure (Indeterminate) Talkpool breakdown the genset. ETR to be provide by them INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 16:17:10 Dependent Affected by the power issue at the main site Attached to HDC240 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 15:40:10 Power Generator Failure (Engine broken) Engine reported burned INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 15:40:10 Dependent Affected by the power issue at the main site Attached to HDC016 INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 12:25:10 Power Power Failure (Indeterminate) AC ALT faulty, Team has to replaced it today. ETA:2: 15PM INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 12:25:10 Dependent Affected by the power issue at the main site Affected by HDS003 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 12:19:10 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386673 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 4:37 9:58:10 Power Generator failure (Indeterminate) Site is suspected down for fuel, waiting for picture. INC386711 HAIDS122 BREFETE Sud ZTE 2G+3G B O&M FUEL 6/5/2020 5:25 9:10:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/6/2020 at 8:39AM. ETR to be provided INC386711 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 6/5/2020 5:25 9:10:10 Dependent Affected by Fuel issue at the main site Affected by HDS122 INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/5/2020 6:06 8:29:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the batteries get enough charge INC386743 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/5/2020 8:44 5:51:10 Power Generator failure (Indeterminate) Team is working on site . INC386866 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 11:00 3:35:10 Power Generator failure (Indeterminate) Team is working on site . INC386876 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/5/2020 11:18 3:17:10 Power Power Failure (Indeterminate) Team has been informed. ETA: 01h15 PM (Expired). Now, field team is unreachable by phone. Next update will be shared within 30mn (2h30 PM) INC386910 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/5/2020 13:00 1:35:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h00 PM INC386910 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/5/2020 13:00 1:35:10 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC264 INC386769 HDO551 AVENUE_CHARLES_SUMMER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 13:05 1:30:10 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC386807 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/5/2020 13:18 1:17:10 Power Power Failure (Indeterminate) DC ALT faulty, spare not available from field team, New update will shared once available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 12:37:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 18:37:33 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1280:35:00 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1031:46:00 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 617:29:00 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 229:13:00 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 203:46:00 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 140:12:00 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 123:54:00 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 100:27:00 Power Power Failure (Solar System failure) Site to be checked by field team. ETA not yet available. INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 56:35:00 Power Power Failure (Solar System failure) Site to be checked by field team. ETA not yet available. INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 16:19:00 Dependent Affected by the power issue at the main site Attached to HDC240 INC386818 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/5/2020 8:46 5:51:00 Power Power Failure (Indeterminate) Site to be checked by field team. ETA not yet available. INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/5/2020 11:18 3:19:00 Power Power Failure (Solar System failure) Site to be checked by field team. ETA not yet available. HDS005 HDS005 CAYES-JACMEL Sud Ericsson 2G A Talkpool 6/5/2020 13:15 1:22:00 RBS RBS Fault (Indeterminate) Team is informed, ETA: 4:20PM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Fri Jun 5 12:37:50 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Fri, 5 Jun 2020 18:37:50 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: HDS122: Fueled and genset started. If not up power team is required. Best Regards, [cid:image001.jpg at 01D63B46.E025A000] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Friday, June 5, 2020 2:36 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 4 11 8 10 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 4 1 0 15 ZTE 5 5 0 0 5 Huawei 13 13 13 0 13 Network 33 22 14 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 0 8 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 601:25:10 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 243:31:10 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 233:10:10 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 211:05:10 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 112:41:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 95:45:10 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 74:51:10 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 68:35:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 68:35:10 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 68:35:10 Dependent Affected by the power issue at the main site Affected by HDN161 INC386054 HDS022 MAYA_PROLONGE Sud-Est Ericsson 2G+3G A Digicel 6/3/2020 20:32 42:03:10 Power Power Failure (Indeterminate) Team is still working on site. INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 37:53:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 37:53:10 Dependent Affected by the power issue at the main site Attached to HDC015 INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 31:05:10 Power Power Failure (HPU system fail) Issue related to HPU output voltage. Hybrid team is troubleshooting INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 30:04:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 16:17:10 Power Generator failure (Indeterminate) Talkpool breakdown the genset. ETR to be provide by them INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 16:17:10 Dependent Affected by the power issue at the main site Attached to HDC240 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 15:40:10 Power Generator Failure (Engine broken) Engine reported burned INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 15:40:10 Dependent Affected by the power issue at the main site Attached to HDC016 INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 12:25:10 Power Power Failure (Indeterminate) AC ALT faulty, Team has to replaced it today. ETA:2: 15PM INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 12:25:10 Dependent Affected by the power issue at the main site Affected by HDS003 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 12:19:10 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386673 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 4:37 9:58:10 Power Generator failure (Indeterminate) Site is suspected down for fuel, waiting for picture. INC386711 HAIDS122 BREFETE Sud ZTE 2G+3G B O&M FUEL 6/5/2020 5:25 9:10:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/6/2020 at 8:39AM. ETR to be provided INC386711 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 6/5/2020 5:25 9:10:10 Dependent Affected by Fuel issue at the main site Affected by HDS122 INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/5/2020 6:06 8:29:10 Power Power Failure (Solar System failure) Solar system failed. Site will be back up once the batteries get enough charge INC386743 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/5/2020 8:44 5:51:10 Power Generator failure (Indeterminate) Team is working on site . INC386866 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 11:00 3:35:10 Power Generator failure (Indeterminate) Team is working on site . INC386876 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/5/2020 11:18 3:17:10 Power Power Failure (Indeterminate) Team has been informed. ETA: 01h15 PM (Expired). Now, field team is unreachable by phone. Next update will be shared within 30mn (2h30 PM) INC386910 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/5/2020 13:00 1:35:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h00 PM INC386910 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/5/2020 13:00 1:35:10 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC264 INC386769 HDO551 AVENUE_CHARLES_SUMMER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 13:05 1:30:10 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC386807 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/5/2020 13:18 1:17:10 Power Power Failure (Indeterminate) DC ALT faulty, spare not available from field team, New update will shared once available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th. Acquisition No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G C 20-Feb-20 Security_Access Site was refueled with 400 gal. Reconnaissance team still on top of this and planned to go to the site if any other inconvenient Security No ETR yet INC345624 HGA045 MORNE FEVRE Nippes Ericsson 2G D 7-Mar-20 Security_Access Access blocked by bandits in that area, claiming money from Digicel. Reconnaissance team still on top of this and coordinate with PNH. No ETR yet Security No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Ericsson 2G D 3-May-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse ZTE 2G+3G C 30-Apr-20 Security_Access Repetitive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access Massive fuel theft, halted until further notice. Under Special Investigation plan of reconnaissance team with Fuel management director. No ETR yet Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Huawei 2G+3G+LTE B 15-May-20 Security_Access Massive fuel theft, and gang violence. Halted until further notice. Follow up is ongoing with Reconnaissance. Security No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince Huawei 2G+3G+LTE A 5-May-20 Security_Access Money request by people in that area prior to start the genset, follow up is ongoing with Reconnaissance team. No ETR yet. Security No ETR yet INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with concerned team. ETR cannot be provided. Security No ETR yet INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G A 30-May-20 Security_Access Access blocked by people in that area, They put glue inside the padlock demanding electricity from Digicel. Reconnaissance and legal team is inform to follow up. Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access The bandits blocked the access on site. Follow up is ongoing with security team. ETR cannot be provided. Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 14:31:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 20:31:21 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 4 10 10 10 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 4 1 0 15 ZTE 8 8 1 0 8 Huawei 11 11 11 0 11 Network 33 23 13 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 0 10 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 603:19:55 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 245:25:55 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 235:04:55 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 212:59:55 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 114:35:55 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 97:39:55 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 76:45:55 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 70:29:55 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Team has the authorization to collect spare from Warehouse. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 70:29:55 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 70:29:55 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 39:47:55 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 39:47:55 Dependent Affected by the power issue at the main site Attached to HDC015 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/4/2020 8:31 31:58:55 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 18:11:55 Power Generator failure (Indeterminate) Talkpool breakdown the genset. ETR to be provide by them INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 18:11:55 Dependent Affected by the power issue at the main site Attached to HDC240 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 17:34:55 Power Generator Failure (Engine broken) Engine reported burned INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 17:34:55 Dependent Affected by the power issue at the main site Attached to HDC016 INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 14:19:55 Power Power Failure (Indeterminate) Team is working on site INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 14:19:55 Dependent Affected by the power issue at the main site Affected by HDS003 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 14:13:55 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386711 HAIDS122 BREFETE Sud ZTE 2G+3G B O&M FUEL 6/5/2020 5:25 11:04:55 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/6/2020 at 8:39AM. ETR to be provided INC386711 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 6/5/2020 5:25 11:04:55 Dependent Affected by Fuel issue at the main site Affected by HDS122 INC386743 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/5/2020 8:44 7:45:55 Power Generator failure (Indeterminate) Starter battery faulty, follow up is ongoing. INC386876 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/5/2020 11:18 5:11:55 Power Generator Failure (Engine Knocking ) More update is expected from team for confirmation INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 4:20:55 Power Generator failure (Indeterminate) Team is working on site . INC386910 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/5/2020 13:00 3:29:55 Power Power Failure (Indeterminate) Team is on the site for corrective INC386910 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/5/2020 13:00 3:29:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC264 INC386910 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/5/2020 13:00 3:29:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC264 INC386910 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/5/2020 13:00 3:29:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC264 INC386769 HDO551 AVENUE_CHARLES_SUMMER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 13:05 3:24:55 Power Generator failure (Indeterminate) NEW HPU installed, No Key for getting access on the HPU. Follow up is ongoing. INC386807 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/5/2020 13:18 3:11:55 Power Power Failure (Indeterminate) DC ALT faulty, spare not available from field team, New update will shared once available INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 1:10:55 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC387007 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 15:34 0:55:55 Power Generator failure (Indeterminate) Team is working on site . INC387201 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/5/2020 15:36 0:53:55 Power Power Failure (Indeterminate) The site will be back in service with the commercial power (EDH) Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 16:36:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 22:36:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1284:33:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1035:44:16 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 621:27:16 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 233:11:16 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 207:44:16 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 144:10:16 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 127:52:16 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 60:33:16 RBS RBS Fault (Indeterminate) Site to be checked by field team. ETA not yet available. INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 20:17:16 Dependent Affected by the power issue at the main site Attached to HDC240 INC386818 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/5/2020 8:46 9:49:16 RBS RBS Fault (Indeterminate) Site to be checked by field team. ETA not yet available. INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/5/2020 11:18 7:17:16 RBS RBS Fault (Indeterminate) Site to be checked by field team. ETA not yet available. INC386899 HDS005 CAYES-JACMEL Sud Ericsson 3G A Talkpool 6/5/2020 13:15 5:20:16 RBS RBS Fault (Indeterminate) TX team is working on site INC387201 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 15:36 2:59:16 Power Generator failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC387204 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 2:48:16 Fiber Transmission (Fiber issue) Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 INC387204 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 2:48:16 Fiber Transmission (Fiber issue) Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 INC387204 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 2:48:16 Fiber Transmission (Fiber issue) Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 INC387204 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 2:48:16 Fiber Transmission (Fiber issue) Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 INC387212 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/5/2020 16:36 1:59:16 RBS RBS Fault (Indeterminate) Site to be checked by field team. ETA not yet available. INC387238 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/5/2020 17:00 1:35:16 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC387204 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/5/2020 17:00 1:35:16 Fiber Transmission (Fiber issue) Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO35 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 17:40:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 5 Jun 2020 23:40:57 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 5th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 5th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 606:22:48 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 248:28:48 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 238:07:48 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 216:02:48 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 117:38:48 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 100:42:48 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 79:48:48 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 73:32:48 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 73:32:48 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 73:32:48 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 42:50:48 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 42:50:48 Dependent Affected by the power issue at the main site Attached to HDC015 INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 21:14:48 Power Generator failure (Indeterminate) Talkpool breakdown the genset. ETR to be provide by them INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 21:14:48 Dependent Affected by the power issue at the main site Attached to HDC240 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 20:37:48 Power Generator Failure (Engine broken) Engine reported burned INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 20:37:48 Dependent Affected by the power issue at the main site Attached to HDC016 INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 17:22:48 Power Power Failure (Indeterminate) Team is still working on site for the ALT replacing. INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 17:22:48 Dependent Affected by the power issue at the main site Affected by HDS003 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 17:16:48 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386711 HAIDS122 BREFETE Sud ZTE 2G+3G B O&M FUEL 6/5/2020 5:25 14:07:48 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/6/2020 at 8:39AM. ETR to be provided INC386711 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 6/5/2020 5:25 14:07:48 Dependent Affected by Fuel issue at the main site Affected by HDS122 INC386876 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/5/2020 11:18 8:14:48 Power Generator Failure (Engine Knocking ) More update is expected from team for confirmation INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 7:23:48 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing INC386910 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/5/2020 13:00 6:32:48 Power Power Failure (Indeterminate) Team is still on the site for corrective INC386910 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/5/2020 13:00 6:32:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC264 INC386910 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/5/2020 13:00 6:32:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC264 INC386910 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/5/2020 13:00 6:32:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC264 INC386807 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/5/2020 13:18 6:14:48 Power Power Failure (Indeterminate) DC ALT faulty, spare is expected to be changed today, ETA: 7:20PM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 4:39:48 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 4:13:48 Power Power Failure (Indeterminate) Team is working on site INC387204 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 3:45:48 Fiber Transmission (Fiber issue) Affected Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 INC387204 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/5/2020 15:47 3:45:48 Fiber Transmission (Fiber issue) Affected Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 INC387221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 3:30:48 Power Power Failure (Indeterminate) Team is still on the site for corrective INC387221 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 3:30:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC155 INC387221 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 3:30:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC155 INC387221 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 3:30:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC155 INC387221 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 3:30:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC155 INC387221 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 3:30:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC155 INC387019 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 16:57 2:35:48 Power Generator failure (Indeterminate) Team is working on site . INC387025 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/5/2020 17:05 2:27:48 Fuel Generator failure (Fuel issue) The fuel team has been informed since 6/5/2020 at 07h03 PM. Feedback expected from them INC387240 COW030 Stadium_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/5/2020 17:18 2:14:48 Power Generator failure (Indeterminate) Rectifier suspected faulty, more update will be share soon. INC387256 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G B Talkpool 6/5/2020 18:04 1:28:48 Transmission Transmission (Indeterminate) Team is informed, ETA to be provided INC387046 HDO127 MORNE_HERCULE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 18:13 1:19:48 Power Generator failure (Indeterminate) Team is informed ETA not yet provided. INC387258 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 18:22 1:10:48 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h50 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1285:30:48 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1036:41:48 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 622:24:48 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 234:08:48 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 208:41:48 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 145:07:48 RBS RBS Fault (Indeterminate) E1 issue, Follow up is ongoing with Digicel TX team INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 128:49:48 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384860 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/3/2020 6:02 61:30:48 RBS RBS Fault (Indeterminate) Site to be checked by field team. ETA not yet available. INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 21:14:48 Dependent Affected by the power issue at the main site Attached to HDC240 INC386818 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/5/2020 8:46 10:46:48 RBS RBS Fault (Indeterminate) Site to be checked by field team. ETA not yet available. INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/5/2020 11:18 8:14:48 RBS RBS Fault (Indeterminate) Site to be checked by field team. ETA not yet available. INC386899 HDS005 CAYES-JACMEL Sud Ericsson 3G A Talkpool 6/5/2020 13:15 6:17:48 RBS RBS Fault (Indeterminate) TX team is working on site INC387201 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 15:36 3:56:48 Power Generator failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC387204 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 3:45:48 Fiber Transmission (Fiber issue) Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 INC387204 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 3:45:48 Fiber Transmission (Fiber issue) Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 INC387204 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 3:45:48 Fiber Transmission (Fiber issue) Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 INC387204 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 3:45:48 Fiber Transmission (Fiber issue) Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 INC387212 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/5/2020 16:36 2:56:48 RBS RBS Fault (Indeterminate) Site to be checked by field team. ETA not yet available. INC387238 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/5/2020 17:00 2:32:48 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC387204 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/5/2020 17:00 2:32:48 Fiber Transmission (Fiber issue) Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO35 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC386670 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 3:54 6/5/2020 9:54 6:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified Site back in service with the sunrise. INC386545 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/5/2020 6:06 6/5/2020 9:54 3:48:32 4:00:00 Compliant Power Power Failure (Solar System failure) (Solar System failure) OK Site back in service with the sunrise. INC386811 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/5/2020 8:14 6/5/2020 9:54 1:40:32 4:00:00 Compliant Power Power Failure (Indeterminate) Inverter was off OK Genset was running, inverter was off. Team turned on the inverter. INC386811 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/5/2020 8:14 6/5/2020 9:54 1:40:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascade Back in service with the main site. INC386391 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G C Talkpool 6/4/2020 15:46 6/5/2020 9:54 18:08:22 4:00:00 Not Compliant Power Power Failure (Indeterminate) High temperature. Need to be justified High temperature, 1gal. of coolant added and genset restarted. INC386755 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G+3G D Talkpool 6/5/2020 9:41 6/5/2020 9:54 0:13:32 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention. Site is up by itself. INC386580 HDC263 PONT_SONDE Artibonite Ericsson 2G+3G B Talkpool 6/5/2020 0:48 6/5/2020 7:12 6:24:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC386661 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 2:26 6/5/2020 6:48 4:22:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon and half of oil added then genset restarted INC386722 HAIDN009 CHARRIER Nord ZTE 2G+3G A Talkpool 6/5/2020 6:26 6/5/2020 9:28 3:02:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to dirty radiator OK The radiator has been cleaned then a half of gallon of coolant has been added INC386590 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/5/2020 2:22 6/5/2020 9:41 7:19:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) High temperature due to broken fan belt Need to be justified The broken fan belt has been replaced INC386681 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/5/2020 5:15 6/5/2020 9:35 4:20:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low voltage on the genset Need to be justified The voltage has been fixed INC386086 HDN285 BUENABITE Nord Ericsson 2G D O&M FUEL 6/4/2020 3:54 6/5/2020 9:42 29:48:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC386590 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/5/2020 2:22 6/5/2020 9:41 7:19:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN224 Cascaded The site is back in service once the issue solved at HDN224 INC386710 HDC312 BERTRAND DES PLATIONS Artibonite Ericsson 2G D Talkpool 6/5/2020 5:25 6/5/2020 10:16 4:51:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU frozen Need to be justified A cold restart has been perrformed on it INC386650 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G+3G D Talkpool 6/5/2020 0:50 6/5/2020 11:38 10:48:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC386676 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/5/2020 4:38 6/5/2020 11:14 6:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries got enough charge INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/5/2020 6:06 6/5/2020 11:17 5:11:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries got enough charge INC386692 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/5/2020 6:06 6/5/2020 11:17 5:11:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries got enough charge INC386550 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/4/2020 20:54 6/5/2020 11:05 14:11:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC386771 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/5/2020 10:40 6/5/2020 11:46 1:06:00 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW failure OK A power reset performed on the DUW INC386778 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/5/2020 11:06 6/5/2020 12:13 1:07:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC386778 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 6/5/2020 11:06 6/5/2020 12:13 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK The site is back in service once the issue solved at HDN151 INC386778 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 11:06 6/5/2020 12:13 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK The site is back in service once the issue solved at HDN151 INC386778 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 11:06 6/5/2020 12:13 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK The site is back in service once the issue solved at HDN151 INC386778 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 6/5/2020 11:06 6/5/2020 12:13 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK The site is back in service once the issue solved at HDN151 INC386778 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 6/5/2020 11:06 6/5/2020 12:13 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK The site is back in service once the issue solved at HDN151 INC386778 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/5/2020 11:06 6/5/2020 12:13 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK The site is back in service once the issue solved at HDN151 INC386778 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 11:06 6/5/2020 12:13 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK The site is back in service once the issue solved at HDN151 INC386778 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 11:06 6/5/2020 12:13 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK The site is back in service once the issue solved at HDN151 INC386778 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G+3G A Talkpool 6/5/2020 11:06 6/5/2020 12:13 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK The site is back in service once the issue solved at HDN151 INC386778 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 11:06 6/5/2020 12:13 1:07:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK The site is back in service once the issue solved at HDN151 INC386821 HAIDO319 SOURCE_MATELAS Ouest Huawei 2G+3G+LTE A Talkpool 6/5/2020 8:55 6/5/2020 14:17 5:22:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC-1 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 13:54 6/5/2020 15:28 1:34:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC386220 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/4/2020 7:30 6/5/2020 15:41 32:11:00 4:00:00 Not Compliant Power Power Failure (HPU system fail) HPU failure Need to be justified The last feedback is expected from field team INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/5/2020 6:06 6/5/2020 16:05 9:59:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service once the batteries got enough charge INC-2 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/5/2020 13:54 6/5/2020 16:23 2:29:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC387201 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/5/2020 15:36 6/5/2020 17:32 1:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) The site will be back in service with the commercial power (EdH) OK The site is back in service with the commercial power (EdH) INC386667 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 3:29 6/5/2020 9:15 5:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC386801 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 7:41 6/5/2020 9:11 1:30:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure, oil sensor dirty OK Cleaned oil sensor, reset alarm and genset restarted. INC386548 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 23:58 6/5/2020 9:58 10:00:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm due to fuel filter dirty Need to be justified Fuel filter cleaned and the genset has been restarted INC386548 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/4/2020 23:58 6/5/2020 9:58 10:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO616 Cascaded Restored with the main site INC386603 COW030 STADUIM Port-au-Prince Ericsson 3G+LTE A Talkpool 6/4/2020 19:53 6/5/2020 10:00 14:07:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC386718 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 6:41 6/5/2020 11:51 5:10:00 4:00:00 Not Compliant Power Power Failure ( Terminal battery failure) Terminal battery failure untightened Need to be justified The terminal has been well fixed to get the issue solved INC386700 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 7:56 6/5/2020 16:16 8:20:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to faulty thermostat Need to be justified The thermostat has been repaired, and restart genset INC386700 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/5/2020 7:56 6/5/2020 16:16 8:20:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Attached to HDO511 Cascaded Back in the air with the main site INC386763 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 10:08 6/5/2020 16:27 6:19:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Failed to start Need to be justified Genset was restarted with another starter battery. INC386866 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 11:00 6/5/2020 14:15 3:15:00 4:00:00 Compliant Power Generator Failure (Overloaded) Breaker tripped OK Breaker was reset; and genset was restarted. INC386673 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 4:37 6/5/2020 14:25 9:48:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 200gallons of fuel were added. INC386743 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/5/2020 8:44 6/5/2020 17:10 8:26:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Failed to start Need to be justified Battery faulty , new battery has been installed INC387007 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 15:34 6/5/2020 17:50 2:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC386769 HDO551 AVENUE_CHARLES_SUMMER_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 13:05 6/5/2020 18:30 5:25:00 4:00:00 Not Compliant Power Generator failure (High temperature) high temp due to oil leak Need to be justified Oil leackage has been fixed INC387024 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G A Talkpool 6/5/2020 16:50 6/5/2020 18:55 2:05:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped due overload on the backup genset OK Breaker reset and genset restarted. Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC386409 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 12:22 6/5/2020 13:21 24:59:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Site is up with the sunrise INC386551 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 6/4/2020 21:00 6/5/2020 9:29 12:29:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the FIBER LINK HDC211-HDC214 Need to be justified Back up once the fiber link restored INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 6/5/2020 13:20 21:42:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Faulty rectifier OK The faulty rectifier has been replaced INC387201 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 15:36 6/5/2020 18:30 2:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up with the power commercial. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 18:31:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 00:31:00 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 3 7 9 11 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 2 1 0 14 ZTE 5 5 0 0 5 Huawei 11 11 11 0 11 Network 30 18 12 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 0 7 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 607:18:42 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 249:24:42 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 239:03:42 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 216:58:42 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 118:34:42 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 101:38:42 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 80:44:42 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 74:28:42 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 74:28:42 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 74:28:42 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 43:46:42 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 43:46:42 Dependent Affected by the power issue at the main site Attached to HDC015 INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 22:10:42 Power Generator failure (Indeterminate) Talkpool breakdown the genset. ETR to be provide by them INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 22:10:42 Dependent Affected by the power issue at the main site Attached to HDC240 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 21:33:42 Power Generator Failure (Engine broken) Engine reported burned, Follow up is ongoing ETR not provided yet. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 21:33:42 Dependent Affected by the power issue at the main site Attached to HDC016 INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 18:18:42 Power Power Failure (Indeterminate) Team is still working on site for the ALT replacing. INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 18:18:42 Dependent Affected by the power issue at the main site Affected by HDS003 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 18:12:42 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386876 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/5/2020 11:18 9:10:42 Power Generator Failure (Engine Knocking ) More update is expected from team for confirmation INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 8:19:42 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing INC386807 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/5/2020 13:18 7:10:42 Power Power Failure (Indeterminate) TP team is working on site. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 5:35:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 5:09:42 Power Power Failure (Indeterminate) Team is working on site INC387221 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 4:26:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC155 INC387025 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/5/2020 17:05 3:23:42 Fuel Generator failure (Fuel issue) The fuel team has been informed since 6/5/2020 at 07h03 PM. Feedback expected from them INC387046 HDO127 MORNE_HERCULE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 18:13 2:15:42 Power Generator failure (Indeterminate) TP cannot provide an update for the site INC387258 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 18:22 2:06:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9h50 PM INC387056 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/5/2020 19:10 1:18:42 Power Power Failure (Indeterminate) Team has been informed, ETA not available yet. INC387058 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/5/2020 19:14 1:14:42 Power Power Failure (Indeterminate) Team has been informed, ETA not available yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 19:36:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 01:36:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1287:33:20 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1038:44:20 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 624:27:20 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 236:11:20 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 210:44:20 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 130:52:20 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 107:25:20 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 HOTEL_KAF Centre Ericsson 2G D Talkpool 6/3/2020 6:02 63:33:20 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 32:29:20 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 29:57:20 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386558 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/4/2020 22:10 23:25:20 RBS RBS Fault (RUS failure) Faulty RUS 01B3. No spart available INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 23:17:20 Dependent Affected by the power issue at the main site Attached to HDC240 INC387040 HDO411 CHABANNE Sud Ericsson 2G D Talkpool 6/5/2020 18:10 3:25:20 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC387261 HDO348 MORNE_DES_COMISSAIRES Sud Ericsson 2G D Talkpool 6/5/2020 18:30 3:05:20 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC387267 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/5/2020 19:00 2:35:20 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 2:05:20 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 20:26:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 02:26:36 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 7 11 10 10 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 1 0 13 ZTE 9 9 2 0 9 Huawei 16 16 16 0 16 Network 38 26 19 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 2 0 1 10 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 609:14:58 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 251:20:58 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 240:59:58 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 218:54:58 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 120:30:58 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 103:34:58 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 82:40:58 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 76:24:58 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 76:24:58 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 76:24:58 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 45:42:58 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 45:42:58 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 23:29:58 Power Generator Failure (Engine broken) Engine reported burned, Follow up is ongoing ETR not provided yet. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 23:29:58 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 20:08:58 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 10:15:58 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing , ETR 6/6/2020 8:00 AM INC386807 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/5/2020 13:18 9:06:58 Power Power Failure (Indeterminate) TP team is working on site. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 7:31:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 7:05:58 Power Power Failure (Indeterminate) Team is working on site INC387065 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 6:22:58 Transmission Transmission (Indeterminate) Site remains down after power team already performed on the main site HDC155, tx team is requested ETA not provided yet. INC387025 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/5/2020 17:05 5:19:58 Fuel Generator failure (Fuel issue) The fuel team has been informed since 6/5/2020 at 07h03 PM. Feedback expected from them INC387046 HDO127 MORNE_HERCULE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 18:13 4:11:58 Power Generator failure (Indeterminate) Team is waiting for access INC387056 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/5/2020 19:10 3:14:58 Power Power Failure (Indeterminate) Team has been informed, ETA not available yet. INC387058 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/5/2020 19:14 3:10:58 Power Power Failure (Indeterminate) Team has been informed, ETA 11:00 pm. INC387062 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 20:06 2:18:58 Power Power Failure (Indeterminate) Team has been informed. ETA: 11:20 PM INC387277 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/5/2020 20:10 2:14:58 Power Power Failure (Indeterminate) Team has been informed, ETA 11:00 pm. INC387064 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A Talkpool 6/5/2020 20:21 2:03:58 Power Power Failure (Indeterminate) Team has been informed, ETA 11:00 pm. INC387287 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 21:30 0:54:58 Power Generator failure (Indeterminate) Team has been informed , ETA 23:00 INC386807 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 6/5/2020 21:33 0:51:58 Dependent Affected by the power issue at the main site Affected by HDS222 INC386807 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 6/5/2020 21:33 0:51:58 Dependent Affected by the power issue at the main site Affected by HDS222 INC387262 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 0:45:58 Power Generator failure (Indeterminate) Red zone site , team will on 6/6/2020 ETA 8:00 AM INC387262 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 0:45:58 Dependent Affected by the power issue at the main site Affected by HDO616 INC387075 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:39 0:45:58 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC387078 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 0:38:58 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet INC387078 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 0:38:58 Dependent Affected by the power issue at the main site Attached to HDC256 INC387078 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 0:38:58 Dependent Affected by the power issue at the main site Attached to HDC256 INC387079 HDO631 CAZEAU_SEMINAIRE_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/5/2020 21:48 0:36:58 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available INC387079 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 21:48 0:36:58 Dependent Affected by the power issue at the main site Affected by HDO631 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 22:22:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 04:22:24 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 5 11 7 9 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 1 0 12 ZTE 7 7 3 1 7 Huawei 13 13 13 0 13 Network 32 21 17 1 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 0 7 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 611:10:10 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 253:16:10 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 242:55:10 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 220:50:10 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 122:26:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 105:30:10 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 84:36:10 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 78:20:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 78:20:10 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 78:20:10 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 47:38:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 47:38:10 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 25:25:10 Power Generator Failure (Engine broken) Engine reported burned, Follow up is ongoing ETR not provided yet. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 25:25:10 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 22:04:10 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 12:11:10 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing , ETR 6/6/2020 8:00 AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 9:27:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 9:01:10 Power Power Failure (Indeterminate) Team is still working on site. INC387056 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/5/2020 19:10 5:10:10 Power Power Failure (Indeterminate) Team has been informed. Team will reach the site once issue solved at HDO406. ETA not available yet. INC387062 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 20:06 4:14:10 Power Power Failure (Indeterminate) Team has been informed. ETA expired, new ETA: 12:20 AM INC387277 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/5/2020 20:10 4:10:10 Power Power Failure (Indeterminate) Team is working on site. INC387064 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A Talkpool 6/5/2020 20:21 3:59:10 Power Power Failure (Indeterminate) Team is waiting for access. INC387287 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 21:30 2:50:10 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector INC387262 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 2:41:10 Power Generator failure (Indeterminate) Red zone site , team will on 6/6/2020 ETA 8:00 AM INC387262 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 2:41:10 Dependent Affected by the power issue at the main site Affected by HDO616 INC387075 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:39 2:41:10 Power Generator failure (Indeterminate) Private property , no access on night time , ETR 7:00 AM INC387297 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:41 2:39:10 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC387078 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 2:34:10 Power Power Failure (Indeterminate) Team cannot reach to the site at night, due unsafe area ETA: 7:00 AM INC387078 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 2:34:10 Dependent Affected by the power issue at the main site Attached to HDC256 INC387078 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 2:34:10 Dependent Affected by the power issue at the main site Attached to HDC256 INC387083 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 6/5/2020 21:53 2:27:10 Power Generator failure (Indeterminate) Private location , the owner refuses to give access on night time , ETA 7:30 AM INC387300 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/5/2020 23:42 0:38:10 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 22:29:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 04:29:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1290:25:25 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1041:36:25 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 627:19:25 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 239:03:25 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 213:36:25 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 133:44:25 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 110:17:25 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 HOTEL_KAF Centre Ericsson 2G D Talkpool 6/3/2020 6:02 66:25:25 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 35:21:25 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 32:49:25 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386558 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/4/2020 22:10 26:17:25 RBS RBS Fault (RUS failure) Faulty RUS 01B3. No spart available INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 26:09:25 Dependent Affected by the power issue at the main site Attached to HDC240 INC387261 HDO348 MORNE_DES_COMISSAIRES Sud Ericsson 2G D Talkpool 6/5/2020 18:30 5:57:25 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC387267 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/5/2020 19:00 5:27:25 RBS RBS Fault (Indeterminate) Red zone, team will reach the site . ETA:7h30 AM INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 4:57:25 RBS RBS Fault (Indeterminate) unsafe area, team will reach the site . ETA:7h30 AM INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 2:41:25 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 2:17:25 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387295 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/5/2020 23:22 1:05:25 Power Power Failure (Indeterminate) Team cannot reach to the site at night, due it is located on island ETA: 8:00 AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 5 23:24:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 05:24:07 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 6 11 8 9 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 1 1 0 14 ZTE 7 7 3 1 7 Huawei 13 13 13 0 13 Network 34 21 17 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 0 8 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 612:12:17 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 254:18:17 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 243:57:17 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 221:52:17 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 123:28:17 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 106:32:17 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 85:38:17 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 79:22:17 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 79:22:17 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 79:22:17 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 48:40:17 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 48:40:17 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 26:27:17 Power Generator Failure (Engine broken) Engine reported burned, Follow up is ongoing ETR not provided yet. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 26:27:17 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 23:06:17 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 13:13:17 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing , ETR 6/6/2020 8:00 AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 10:29:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 10:03:17 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387056 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/5/2020 19:10 6:12:17 Power Power Failure (Indeterminate) Team has been informed. ETA 1:30 am. INC387062 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 20:06 5:16:17 Power Power Failure (Indeterminate) Team has been informed. ETA expired, new ETA: 12:20 AM INC387277 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M Fuel 6/5/2020 20:10 5:12:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( June 5th 2020) at 11:45 pm. ETR to provided. INC387064 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A Talkpool 6/5/2020 20:21 5:01:17 Power Power Failure (Indeterminate) Access issue. Follow-up is ongoing with site inspector to grant access. INC387287 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 21:30 3:52:17 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector INC387262 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 3:43:17 Power Generator failure (Indeterminate) Red zone site , team will on 6/6/2020 ETA 8:00 AM INC387262 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 3:43:17 Dependent Affected by the power issue at the main site Affected by HDO616 INC387075 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:39 3:43:17 Power Generator failure (Indeterminate) Private property , no access on night time , ETR 7:00 AM INC387078 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 3:36:17 Power Power Failure (Indeterminate) Team cannot reach to the site at night, due unsafe area ETA: 7:00 AM INC387078 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 3:36:17 Dependent Affected by the power issue at the main site Attached to HDC256 INC387078 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 3:36:17 Dependent Affected by the power issue at the main site Attached to HDC256 INC387083 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 6/5/2020 21:53 3:29:17 Power Generator failure (Indeterminate) Private location , the owner refuses to give access on night time , ETA 7:30 AM INC387300 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/5/2020 23:42 1:40:17 Power Power Failure (Indeterminate) Site is suspected down for fuel, team is waiting for picture to confirm INC387302 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 0:33 0:49:17 Power Generator failure (Indeterminate) Team has been dispatched , ETA 3:00 AM INC387401 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/6/2020 0:34 0:48:17 Power Power Failure (Indeterminate) Team has been informed, ETA 2:30 am. INC387401 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/6/2020 0:34 0:48:17 Dependent Affected by the power issue at the main site Affected by HDO356 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 01:54:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 07:54:44 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 8 12 6 12 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 1 0 18 ZTE 4 4 2 1 4 Huawei 16 16 16 0 16 Network 38 22 19 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 4 8 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1293:51:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1045:02:33 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 630:45:33 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 614:43:33 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 256:49:33 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 246:28:33 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 224:23:33 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 217:02:33 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 125:59:33 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 88:09:33 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 81:53:33 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 81:53:33 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 81:53:33 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 51:11:33 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 51:11:33 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 28:58:33 Power Generator Failure (Engine broken) Engine reported burned, Follow up is ongoing ETR not provided yet. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 28:58:33 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 25:37:33 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 15:44:33 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing , ETR 6/6/2020 8:00 AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 13:00:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387261 HDO348 MORNE_DES_COMISSAIRES Sud Ericsson 2G D Talkpool 6/5/2020 18:30 9:23:33 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC387062 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 20:06 7:47:33 Power Power Failure (Indeterminate) Team is working on the site. INC387287 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 21:30 6:23:33 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector INC387262 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 6:14:33 Power Generator failure (Indeterminate) Red zone site , team will on 6/6/2020 ETA 8:00 AM INC387262 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 6:14:33 Dependent Affected by the power issue at the main site Affected by HDO616 INC387075 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:39 6:14:33 Power Generator failure (Indeterminate) Private property , no access on night time , ETR 7:00 AM INC387078 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6:07:33 Power Power Failure (Indeterminate) Team cannot reach to the site at night, due unsafe area ETA: 7:00 AM INC387078 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6:07:33 Dependent Affected by the power issue at the main site Attached to HDC256 INC387078 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6:07:33 Dependent Affected by the power issue at the main site Attached to HDC256 INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 6:07:33 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387083 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 6/5/2020 21:53 6:00:33 Power Generator failure (Indeterminate) Private location , the owner refuses to give access on night time , ETA 7:30 AM INC387300 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/5/2020 23:42 4:11:33 Power Power Failure (Indeterminate) Site is suspected down for fuel, team is waiting for picture to confirm INC387302 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 0:33 3:20:33 Power Generator failure (Indeterminate) Team has been dispatched , ETA 3:20 AM INC387305 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/6/2020 2:06 1:47:33 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC387405 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 6/6/2020 2:10 1:43:33 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC387407 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 2:24 1:29:33 Power Generator failure (Indeterminate) Site located inside a private property, no access on night time ,ETA to be provided INC387406 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 2:30 1:23:33 Power Generator failure (Indeterminate) Team has been dispatched , ETA 3:46 AM INC387406 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/6/2020 2:30 1:23:33 Dependent Affected by the power issue at the main site Attached to HDO656 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 01:55:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 07:55:56 +0000 Subject: [Rantt] Recall: NOC hourly report at 3:00 AM Message-ID: Haiti Noc would like to recall the message, " NOC hourly report at 3:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat Jun 6 02:00:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 08:00:03 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 2 1 0 13 ZTE 8 8 4 1 8 Huawei 16 16 16 0 16 Network 37 26 21 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 0 8 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 614:49:37 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 256:55:37 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 246:34:37 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 224:29:37 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 126:05:37 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 109:09:37 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 88:15:37 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 81:59:37 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 81:59:37 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 81:59:37 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 51:17:37 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 51:17:37 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 29:04:37 Power Generator Failure (Engine broken) Engine reported burned, Follow up is ongoing ETR not provided yet. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 29:04:37 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 25:43:37 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 15:50:37 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing , ETR 6/6/2020 8:00 AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 13:06:37 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 12:40:37 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387062 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 20:06 7:53:37 Power Power Failure (Indeterminate) Team is working on the site. INC387277 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M Fuel 6/5/2020 20:10 7:49:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( June 5th 2020) at 11:45 pm. ETR to provided. INC387064 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A Talkpool 6/5/2020 20:21 7:38:37 Power Power Failure (Indeterminate) Access issue. Follow-up is ongoing with site inspector to grant access. INC387287 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 21:30 6:29:37 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector INC387262 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 6:20:37 Power Generator failure (Indeterminate) Red zone site , team will on 6/6/2020 ETA 8:00 AM INC387262 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 6:20:37 Dependent Affected by the power issue at the main site Affected by HDO616 INC387075 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:39 6:20:37 Power Generator failure (Indeterminate) Private property , no access on night time , ETR 7:00 AM INC387078 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6:13:37 Power Power Failure (Indeterminate) Team cannot reach to the site at night, due unsafe area ETA: 7:00 AM INC387078 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6:13:37 Dependent Affected by the power issue at the main site Attached to HDC256 INC387078 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6:13:37 Dependent Affected by the power issue at the main site Attached to HDC256 INC387083 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 6/5/2020 21:53 6:06:37 Power Generator failure (Indeterminate) Private location , the owner refuses to give access on night time , ETA 7:30 AM INC387300 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/5/2020 23:42 4:17:37 Power Power Failure (Indeterminate) Site is suspected down for fuel, team is waiting for picture to confirm INC387302 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 0:33 3:26:37 Power Generator failure (Indeterminate) Team has been dispatched , ETA 3:20 AM INC387091 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/6/2020 1:40 2:19:37 Power Power Failure (Indeterminate) Genset was turned off by the landlord. Site is expected to be back in service this morning. INC387305 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/6/2020 2:06 1:53:37 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC387405 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 6/6/2020 2:10 1:49:37 Power Power Failure (Indeterminate) Team has been informed. ETA not provided yet. INC387407 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 2:24 1:35:37 Power Generator failure (Indeterminate) Site located inside a private property, no access on night time ,ETA to be provided INC387406 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 2:30 1:29:37 Power Generator failure (Indeterminate) Team has been dispatched , ETA 3:46 AM INC387406 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/6/2020 2:30 1:29:37 Dependent Affected by the power issue at the main site Attached to HDO656 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 02:04:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 08:04:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (4:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 4:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1294:02:12 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1045:13:12 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 630:56:12 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 242:40:12 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 217:13:12 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 137:21:12 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 113:54:12 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 HOTEL_KAF Centre Ericsson 2G D Talkpool 6/3/2020 6:02 70:02:12 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 38:58:12 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 36:26:12 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386558 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/4/2020 22:10 29:54:12 RBS RBS Fault (RUS failure) Faulty RUS 01B3. No spare part available INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 29:46:12 Dependent Affected by the power issue at the main site Attached to HDC240 INC387261 HDO348 MORNE_DES_COMISSAIRES Sud Ericsson 2G D Talkpool 6/5/2020 18:30 9:34:12 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC387267 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/5/2020 19:00 9:04:12 RBS RBS Fault (Indeterminate) Red zone, team will reach the site . ETA:7h30 AM INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 8:34:12 RBS RBS Fault (Indeterminate) unsafe area, team will reach the site . ETA:7h30 AM INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 6:18:12 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 5:54:12 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387295 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/5/2020 23:22 4:42:12 Power Power Failure (Indeterminate) Team cannot reach to the site at night, due it is located on island ETA: 8:00 AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 02:41:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 08:41:06 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 8 15 10 11 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 3 0 19 ZTE 8 8 4 1 8 Huawei 17 17 17 0 17 Network 41 30 24 1 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 2 0 0 13 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 615:29:49 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 257:35:49 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 247:14:49 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 225:09:49 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 126:45:49 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 109:49:49 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 88:55:49 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 82:39:49 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 82:39:49 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 82:39:49 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 51:57:49 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 51:57:49 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 29:44:49 Power Generator Failure (Engine broken) Engine reported burned, Follow up is ongoing ETR not provided yet. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 29:44:49 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 26:23:49 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 16:30:49 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing , ETR 6/6/2020 8:00 AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 13:46:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 13:20:49 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387062 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 20:06 8:33:49 Power Power Failure (Indeterminate) Team is working on the site. INC387277 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M Fuel 6/5/2020 20:10 8:29:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( June 5th 2020) at 11:45 pm. ETR to provided. INC387064 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A Talkpool 6/5/2020 20:21 8:18:49 Power Power Failure (Indeterminate) Access issue. Follow-up is ongoing with site inspector to grant access. INC387287 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 21:30 7:09:49 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector INC387262 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 7:00:49 Power Generator failure (Indeterminate) Red zone site , team will on 6/6/2020 ETA 8:00 AM INC387262 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 7:00:49 Dependent Affected by the power issue at the main site Affected by HDO616 INC387075 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:39 7:00:49 Power Generator failure (Indeterminate) Private property , no access on night time , ETR 7:00 AM INC387297 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:41 6:58:49 Power Power Failure (Indeterminate) Team is waiting for the access INC387078 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6:53:49 Power Power Failure (Indeterminate) Team cannot reach to the site at night, due unsafe area ETA: 7:00 AM INC387078 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6:53:49 Dependent Affected by the power issue at the main site Attached to HDC256 INC387078 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6:53:49 Dependent Affected by the power issue at the main site Attached to HDC256 INC387083 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 6/5/2020 21:53 6:46:49 Power Generator failure (Indeterminate) Private location , the owner refuses to give access on night time , ETA 7:30 AM INC387300 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/5/2020 23:42 4:57:49 Power Power Failure (Indeterminate) Site is suspected down for fuel, team is waiting for picture to confirm INC387091 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/6/2020 1:40 2:59:49 Power Power Failure (Indeterminate) Genset was turned off by the landlord. Site is expected to be back in service this morning. INC387305 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/6/2020 2:06 2:33:49 Power Power Failure (Indeterminate) Team has been informed. ETA: 6:00 AM INC387405 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 6/6/2020 2:10 2:29:49 Power Power Failure (Indeterminate) Team has been informed. ETA: 6:30 AM INC387407 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 2:24 2:15:49 Power Generator failure (Indeterminate) Site located inside a private property, no access on night time ,ETA 7:15 AM INC387406 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 2:30 2:09:49 Power Generator failure (Indeterminate) Team is on site INC387406 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/6/2020 2:30 2:09:49 Dependent Affected by the power issue at the main site Attached to HDO656 INC387089 HAIDO686 VALERIO_CANEZ Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 2:56 1:43:49 Power Generator failure (Indeterminate) Team will reach the site once done working at HDO196 , ETA to be provided INC387308 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/6/2020 3:14 1:25:49 Power Power Failure (Indeterminate) Commercial power failed, reported by Talkpool team INC387308 HDN327 PARC CARACOL Nord-Est Ericsson 2G+3G C Talkpool 6/6/2020 3:14 1:25:49 Dependent Affected by the power issue at the main site Attached to HDN329 INC387308 HDN328 PARC CARACOL II Nord-Est Ericsson 2G+3G D Talkpool 6/6/2020 3:14 1:25:49 Dependent Affected by the power issue at the main site Attached to HDN329 INC387419 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/6/2020 3:14 1:25:49 Dependent Affected by the power issue at the main site Attached to HDN329 INC387419 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/6/2020 3:14 1:25:49 Dependent Affected by the power issue at the main site Attached to HDN329 INC387419 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/6/2020 3:14 1:25:49 Dependent Affected by the power issue at the main site Attached to HDN329 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 04:30:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 10:30:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1296:27:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1047:38:22 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 633:21:22 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 245:05:22 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 219:38:22 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 139:46:22 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 116:19:22 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 HOTEL_KAF Centre Ericsson 2G D Talkpool 6/3/2020 6:02 72:27:22 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 41:23:22 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 38:51:22 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386558 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/4/2020 22:10 32:19:22 RBS RBS Fault (RUS failure) Faulty RUS 01B3. No spare available INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 32:11:22 Dependent Affected by the power issue at the main site Attached to HDC240 INC387261 HDO348 MORNE_DES_COMISSAIRES Sud Ericsson 2G D Talkpool 6/5/2020 18:30 11:59:22 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC387267 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/5/2020 19:00 11:29:22 RBS RBS Fault (Indeterminate) Red zone, team will reach the site . ETA:7h30 AM INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 10:59:22 RBS RBS Fault (Indeterminate) unsafe area, team will reach the site . ETA:7h30 AM INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 8:43:22 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 8:19:22 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387295 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/5/2020 23:22 7:07:22 Power Power Failure (Indeterminate) Team cannot reach to the site at night, due it is located on island ETA: 8:00 AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 05:39:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 11:39:11 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 06th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 06th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 618:25:54 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 260:31:54 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 250:10:54 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 228:05:54 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 129:41:54 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 112:45:54 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 91:51:54 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 85:35:54 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 85:35:54 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 85:35:54 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 54:53:54 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 54:53:54 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 32:40:54 Power Generator Failure (Engine broken) Engine reported burned, Follow up is ongoing ETR not provided yet. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 32:40:54 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 29:19:54 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 19:26:54 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing , ETR 6/6/2020 8:00 AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 16:42:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 16:16:54 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387277 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M Fuel 6/5/2020 20:10 11:25:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( June 5th 2020) at 11:45 pm. ETR to provided. INC387064 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A Talkpool 6/5/2020 20:21 11:14:54 Power Power Failure (Indeterminate) Access issue. Follow-up is ongoing with site inspector to grant access. INC387287 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 21:30 10:05:54 Power Generator failure (Indeterminate) Access issue , follow up is ongoing with site inspector INC387262 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 9:56:54 Power Generator failure (Indeterminate) Red zone site , team will on 6/6/2020 ETA 8:00 AM INC387262 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 9:56:54 Dependent Affected by the power issue at the main site Affected by HDO616 INC387075 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:39 9:56:54 Power Generator failure (Indeterminate) Private property , no access on night time , ETR 7:15 AM INC387078 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 9:49:54 Power Power Failure (Indeterminate) Team cannot reach to the site at night, due unsafe area ETA: 7:00 AM INC387078 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 9:49:54 Dependent Affected by the power issue at the main site Attached to HDC256 INC387078 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 9:49:54 Dependent Affected by the power issue at the main site Attached to HDC256 INC387083 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:53 9:42:54 Power Generator failure (Indeterminate) Private location , the owner refuses to give access on night time , ETA 7:30 AM INC387300 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/5/2020 23:42 7:53:54 Power Power Failure (Indeterminate) Site is suspected down for fuel, team is waiting for picture to confirm INC387405 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 6/6/2020 2:10 5:25:54 Power Power Failure (Indeterminate) Team has been informed. ETA: 6:30 AM INC387407 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 2:24 5:11:54 Power Generator failure (Indeterminate) Site located inside a private property, no access on night time ,ETA 7:15 AM INC387308 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/6/2020 3:14 4:21:54 Power Power Failure (Indeterminate) Commercial power failed, reported by Talkpool team INC387308 HDN327 PARC CARACOL Nord-Est Ericsson 2G+3G C Talkpool 6/6/2020 3:14 4:21:54 Dependent Affected by the power issue at the main site Attached to HDN329 INC387308 HDN328 PARC CARACOL II Nord-Est Ericsson 2G+3G D Talkpool 6/6/2020 3:14 4:21:54 Dependent Affected by the power issue at the main site Attached to HDN329 INC387419 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/6/2020 3:14 4:21:54 Dependent Affected by the power issue at the main site Attached to HDN329 INC387419 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/6/2020 3:14 4:21:54 Dependent Affected by the power issue at the main site Attached to HDN329 INC387419 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/6/2020 3:14 4:21:54 Dependent Affected by the power issue at the main site Attached to HDN329 INC387421 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 3:35 4:00:54 Power Power Failure (Indeterminate) Team is waiting for access. INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/6/2020 6:06 1:29:54 Power Power Failure (Indeterminate) Solar site / Site will be up with the sunrise INC387319 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/6/2020 6:06 1:29:54 Dependent Affected by the power issue at the main site Attached to HDC318 INC387320 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/6/2020 6:06 1:29:54 Power Power Failure (Indeterminate) Solar site / Site will be up with the sunrise INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/6/2020 6:06 1:29:54 Power Power Failure (Solar System failure) Site should be back in service with the sun energy. INC387432 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/6/2020 6:48 0:47:54 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1297:17:19 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1048:28:19 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 634:11:19 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 241:48:30 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 220:27:31 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 136:29:30 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 113:02:30 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 HOTEL_KAF Centre Ericsson 2G D Talkpool 6/3/2020 6:02 69:10:30 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 38:06:30 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 35:34:30 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386558 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/4/2020 22:10 29:02:30 RBS RBS Fault (RUS failure) Faulty RUS 01B3. No spart available INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 28:54:30 Dependent Affected by the power issue at the main site Attached to HDC240 INC387261 HDO348 MORNE_DES_COMISSAIRES Sud Ericsson 2G D Talkpool 6/5/2020 18:30 12:48:31 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 9:32:52 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387267 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/5/2020 19:00 8:11:59 RBS RBS Fault (Indeterminate) Red zone, team will reach the site . ETA:7h30 AM INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 7:41:59 RBS RBS Fault (Indeterminate) unsafe area, team will reach the site . ETA:7h30 AM INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 2:00:42 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387295 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/5/2020 23:22 0:48:42 Power Power Failure (Indeterminate) Team cannot reach to the site at night, due it is located on island ETA: 8:00 AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387019 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 16:57 6/5/2020 18:42 1:45:00 4:00:00 Compliant Power Power Failure (Indeterminate) Genset stopped OK Team has bleeded the genset after refueling INC387240 COW030 Stadium_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/5/2020 17:18 6/5/2020 18:35 1:17:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear seal and front seal faulty OK 1gal of oil and 1gal of coolant added INC387286 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:15 6/5/2020 22:08 0:53:00 4:00:00 Compliant Power Generator Failure (Under Frequency) Fuel leakage on priming pump OK Priming pump fitting tight and restart INC387046 HDO127 MORNE_HERCULE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 18:13 6/5/2020 22:40 4:27:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) RBS breaker tripped Need to be justified Breaker has been reset and genset restarted INC387081 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:50 6/5/2020 23:05 1:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) ZTE cabinet not powered /Config prob OK Team made a reset on the cabinet INC387079 HDO631 CAZEAU_SEMINAIRE_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/5/2020 21:48 6/5/2020 23:24 1:36:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Loose contact OK Power cable tighted and restarted the genset INC387079 HDO003 BAMBOO_HOTEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 21:48 6/5/2020 23:24 1:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO631 Cascaded Back on air with the main site INC387302 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 0:33 6/6/2020 3:58 3:25:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start OK Genset restarted with another battery INC387406 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 2:30 6/6/2020 4:31 2:01:00 4:00:00 Compliant Power Generator Failure (Overspeed) High voltage OK Team readjusted the voltage on the AVR INC387406 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/6/2020 2:30 6/6/2020 4:31 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO656 Cascaded Back on air with the main site INC387089 HAIDO686 VALERIO_CANEZ Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 2:56 6/6/2020 4:30 3:01:00 4:00:00 Compliant Power Generator Failure (Overspeed) Voltage desajusted OK Team has reset the alarm and restart INC386711 HAIDS122 BREFETE Sud ZTE 2G+3G B O&M FUEL 6/5/2020 5:25 6/5/2020 13:21 4:01:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Fuel added INC386711 HAIDS102 COQUETTE Sud ZTE 2G+3G C Talkpool 6/5/2020 5:25 6/5/2020 13:21 7:56:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS122 Cascaded Site is back in service once issue solved at the main site. INC387204 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 6/5/2020 19:47 4:00:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) Cascaded Site is back on service once splicing has been completed INC387204 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/5/2020 15:47 6/5/2020 19:47 4:00:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) Cascaded Site is back on service once splicing has been completed INC386658 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 6/5/2020 20:45 18:34:25 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Spare RCA and resolution details still pending from the contractor INC386658 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/5/2020 2:10 6/5/2020 20:45 18:34:25 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS003 Cascaded Site is back in service once issue solved at the main site. INC387058 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/5/2020 19:14 6/5/2020 20:30 1:15:28 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC386807 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/5/2020 13:18 6/5/2020 22:54 9:35:13 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC386807 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B Talkpool 6/5/2020 21:33 6/5/2020 22:54 1:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS222 Cascaded Site is back in service once issue solved at the main site. INC386807 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 6/5/2020 21:33 6/5/2020 22:54 1:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS222 Cascaded Site is back in service once issue solved at the main site. INC387056 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/5/2020 19:10 6/6/2020 0:15 5:04:29 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC387401 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/6/2020 0:34 6/6/2020 2:20 1:46:00 4:00:00 Compliant Power Generator Failure (Overloaded) Inverter was switched off due to Overloaded OK The inverter has been switched on by TP power team. INC387401 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/6/2020 0:34 6/6/2020 2:20 1:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO356 Cascaded Site is back in service once issue solved at the main site. INC387091 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/6/2020 1:40 6/6/2020 6:12 4:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Genset was turned off by the landlord. OK Genset was restarted by the landlord INC387221 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 6/5/2020 19:37 3:35:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC387221 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 6/5/2020 19:37 3:35:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDC155 Cascaded Back in service with the main site INC387221 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 6/5/2020 19:37 3:35:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDC155 Cascaded Back in service with the main site INC387221 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 6/5/2020 19:37 3:35:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDC155 Cascaded Back in service with the main site INC387221 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 6/5/2020 19:37 3:35:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDC155 Cascaded Back in service with the main site INC387221 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 6/5/2020 19:37 3:35:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HDC155 Cascaded Back in service with the main site INC387258 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 18:22 6/5/2020 21:34 3:12:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure| back and front seal issue OK Team added 1 gallon of oil, started back the genset. INC386910 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/5/2020 13:00 6/5/2020 20:10 7:10:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS found without power Need to be justified hard reset performed on PDU breaker INC386910 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/5/2020 13:00 6/5/2020 20:10 7:10:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC264 Cascaded Back in service with the main site INC386910 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/5/2020 13:00 6/5/2020 20:10 7:10:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC264 Cascaded Back in service with the main site INC386910 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/5/2020 13:00 6/5/2020 20:10 7:10:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC264 Cascaded Back in service with the main site INC387063 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 6/5/2020 20:06 6/5/2020 22:23 2:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself. INC387025 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/5/2020 17:05 6/5/2020 19:14 2:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fuel issue OK Fuel added. Genset restarted INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 6/5/2020 21:17 22:59:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine Knocking Need to be justified Engine swapping performed INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 6/5/2020 21:17 22:59:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDC240 Cascaded Back in service with the main site INC386876 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/5/2020 11:18 6/5/2020 22:24 11:06:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine Knocking Need to be justified Engine swapping performed INC387289 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/5/2020 21:42 6/5/2020 22:58 1:16:00 4:00:00 Compliant Power Power Failure (Indeterminate) Commercial Power switched OFF OK Site back up once EDH switched ON INC387065 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/5/2020 16:02 6/6/2020 5:08 13:06:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU failure Need to be justified A cold restart has been performed on the MMU to get it back in service INC387305 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/6/2020 2:06 6/6/2020 6:23 4:17:00 4:00:00 Not Compliant Power Generator failure (High temperature) High fan belt due to broken fan belt Need to be justified The broken fan belt has been replaced INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/4/2020 22:18 6/5/2020 20:19 22:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC386638 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/4/2020 22:18 6/5/2020 20:19 22:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC240 Cascaded Site is up with main site INC386876 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/5/2020 11:18 6/5/2020 20:47 9:29:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC387062 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/5/2020 20:06 6/6/2020 6:53 10:47:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC387297 HDC032 Montrouis Centre Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:41 6/6/2020 6:23 8:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387204 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 6/5/2020 19:47 4:00:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 Cascaded Site is back on service once splicind has been completed INC387204 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 6/5/2020 19:47 4:00:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 Cascaded Site is back on service once splicind has been completed INC387204 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 6/5/2020 19:47 4:00:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 Cascaded Site is back on service once splicind has been completed INC387204 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/5/2020 15:47 6/5/2020 19:47 4:00:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected Fiber cut between TURGEAU (SDH0028) - JACMEL (SDH013) affecting HDO557 - HDO352 Cascaded Site is back on service once splicind has been completed INC387040 HDO411 CHABANNE Sud Ericsson 2G D Talkpool 6/5/2020 18:10 6/5/2020 22:18 4:07:12 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC384284 HDO331 PETIT_BOIS Ouest Ericsson 2G A Digicel 5/30/2020 18:25 5/30/2020 20:35 2:10:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) E1 issue OK Sector back up after Digicel TX team intervention INC386409 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 12:22 6/5/2020 9:35 21:13:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solae system failed OK Sector back up INC386551 HDC261 DESDUNES Artibonite Ericsson 3G B Talkpool 6/4/2020 21:00 6/5/2020 19:02 22:02:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) Affected by the FIBER LINK HDC211-HDC214 OK Sector back up once fiber link restored Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 06:52:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 12:52:46 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 2 9 9 8 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 1 0 11 ZTE 7 7 1 0 7 Huawei 10 10 10 0 10 Network 28 20 12 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 3 0 0 7 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 619:38:44 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 261:44:44 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 251:23:44 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 228:45:31 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 130:21:47 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 113:58:44 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 93:04:44 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 86:14:54 Power Generator Failure (Engine Knocking ) Genset already delivered to Talkpool. Feedback is expected from them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 86:14:54 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 86:14:54 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 55:33:47 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 55:33:47 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 33:20:47 Power Generator Failure (Engine broken) Engine reported burned, Follow up is ongoing ETR not provided yet. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 33:20:47 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 30:32:44 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 20:39:44 Power Generator failure (Indeterminate) DC alternator faulty, follow up is ongoing for replacement INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 17:55:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 17:29:44 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387277 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M Fuel 6/5/2020 20:10 12:38:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( June 5th 2020) at 11:45 pm. ETR to provided. INC387064 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A O&M Fuel 6/5/2020 20:21 12:27:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( June 6th 2020) at 07:40 Am. ETR to provided. INC387300 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/5/2020 23:42 8:33:47 Power Power Failure (Indeterminate) Site is suspected down for fuel, team is waiting for picture to confirm INC387308 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/6/2020 3:14 5:01:47 Power Power Failure (Indeterminate) Team has been dispatched. No ETA available yet INC387308 HDN327 PARC CARACOL Nord-Est Ericsson 2G+3G C Talkpool 6/6/2020 3:14 5:01:47 Dependent Affected by the power issue at the main site Attached to HDN329 INC387308 HDN328 PARC CARACOL II Nord-Est Ericsson 2G+3G D Talkpool 6/6/2020 3:14 5:01:47 Dependent Affected by the power issue at the main site Attached to HDN329 INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/6/2020 6:06 2:09:47 Power Power Failure (Indeterminate) Solar site / Site will be up with the sunrise INC387311 HDC104 CELINE Artibonite Huawei 2G+3G+LTE B Talkpool 6/6/2020 6:11 2:04:47 Power Power Failure (Indeterminate) Team has been informed. ETA: 8:30 AM INC387330 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/6/2020 7:48 1:00:44 Power Power Failure (Indeterminate) Team is informed. ETA not yet available INC387330 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 7:48 1:00:44 Dependent Affected by the power issue at the main site Affected by HGA117 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 07:55:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 13:55:06 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 3 9 10 8 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 5 3 0 16 ZTE 5 5 1 0 5 Huawei 9 9 9 0 9 Network 27 19 13 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 3 0 1 11 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 620:42:26 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 262:48:26 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 252:27:26 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 230:22:10 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 131:58:26 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 115:02:26 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 94:08:26 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 87:51:33 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 87:51:33 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 87:51:33 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 57:10:26 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 57:10:26 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 34:57:26 Power Generator Failure (Engine broken) Engine reported burned, Follow up is ongoing ETR not provided yet. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 34:57:26 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 31:36:26 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 21:43:26 Power Generator failure (Indeterminate) Team is on way to collect the spare , ETA 10:30AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 18:59:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 18:33:26 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387277 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M Fuel 6/5/2020 20:10 13:42:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( June 5th 2020) at 11:45 pm. ETR to provided. INC387064 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A O&M Fuel 6/5/2020 20:21 13:31:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( June 6th 2020) at 07:40 Am. ETR to provided. INC387300 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/5/2020 23:42 10:10:26 Power Power Failure (Indeterminate) Site is suspected down for fuel, team is waiting for picture to confirm INC387353 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/6/2020 3:14 6:38:26 Transmission Transmission (Indeterminate) Tx team has been requested, ETA 11:00AM. INC387353 HDN327 PARC CARACOL Nord-Est Ericsson 2G+3G C Talkpool 6/6/2020 3:14 6:38:26 Dependent Affected by the Transmission issue at the main site Attached to HDN329 INC387353 HDN328 PARC CARACOL II Nord-Est Ericsson 2G+3G D Talkpool 6/6/2020 3:14 6:38:26 Dependent Affected by the Transmission issue at the main site Attached to HDN329 INC387353 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/6/2020 3:14 6:38:26 Dependent Affected by the Transmission issue at the main site Attached to HDN329 INC387353 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/6/2020 3:14 6:38:26 Dependent Affected by the Transmission issue at the main site Attached to HDN329 INC387353 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/6/2020 3:14 6:38:26 Dependent Affected by the Transmission issue at the main site Attached to HDN329 INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 8:26 1:26:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR to be provide by them INC387338 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 8:26 1:26:26 Dependent Affected by the power issue at the main site Attached to HDC240 INC387338 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 8:26 1:26:26 Dependent Affected by the power issue at the main site Attached to HDC240 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 07:58:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 13:58:04 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 9:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 08:05:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 14:05:19 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1300:02:12 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1051:13:11 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 636:56:11 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382232 HDN211 MILOT Nord Ericsson 3G B Talkpool 5/27/2020 1:24 248:40:11 RBS RBS Fault (Software Issue) License issue suspected, concern team has been informed. Net update to share when available. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 223:13:11 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:43 143:21:11 RBS RBS Fault (Feeder Cable Failure) Feeder cable faulty// Spare need to be replaced. ETA not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 119:54:11 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC384860 HDC360 HOTEL_KAF Centre Ericsson 2G D Talkpool 6/3/2020 6:02 76:02:12 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 44:58:12 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 42:26:11 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386558 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/4/2020 22:10 35:54:11 RBS RBS Fault (RUS failure) Faulty RUS 01B3. No spare available INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 35:46:11 Dependent Affected by the power issue at the main site Attached to HDC240 INC387261 HDO348 MORNE_DES_COMISSAIRES Sud Ericsson 2G D Talkpool 6/5/2020 18:30 15:34:11 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 14:34:11 RBS RBS Fault (Indeterminate) Unsafe area, team will reach the site this morning. INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 12:18:11 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 11:54:11 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/6/2020 6:06 3:58:11 Power Power Failure (Solar System failure) Site should be back in service when sunrise fully recovered INC387333 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 6/6/2020 8:05 1:59:11 Power Generator failure (Indeterminate) Team is informed. ETA 10:05 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 09:21:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 15:21:41 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 10 10 12 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 3 0 19 ZTE 6 5 1 0 6 Huawei 11 11 11 0 11 Network 33 21 15 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 1 11 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 622:08:44 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 264:14:44 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 253:53:44 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 231:48:44 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 133:24:44 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 116:28:44 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 95:34:44 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 89:18:44 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Team is on the way to the region with the genset. Next update to share once available. INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 89:18:44 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 89:18:44 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 58:36:44 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 58:36:44 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 36:23:44 Power Generator Failure (Engine broken) Engine reported burned, Follow up is ongoing ETR not provided yet. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 36:23:44 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 33:02:44 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 23:09:44 Power Generator failure (Indeterminate) Team is at WH to collect the spare . ETR expired , new ETR not yet provided INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 20:25:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 19:59:44 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387277 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M Fuel 6/5/2020 20:10 15:08:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( June 5th 2020) at 11:45 pm. ETR to provided. INC387064 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A O&M Fuel 6/5/2020 20:21 14:57:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since ( June 6th 2020) at 07:40 Am. ETR to provided. INC387300 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/5/2020 23:42 11:36:44 Power Power Failure (Indeterminate) Site is suspected down for fuel, team is waiting for picture to confirm INC387353 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/6/2020 3:14 8:04:44 Transmission Transmission (Indeterminate) TX team is waiting for access. INC387353 HDN327 PARC CARACOL Nord-Est Ericsson 2G+3G C Talkpool 6/6/2020 3:14 8:04:44 Dependent Affected by the Transmission issue at the main site Attached to HDN329 INC387353 HDN328 PARC CARACOL II Nord-Est Ericsson 2G+3G D Talkpool 6/6/2020 3:14 8:04:44 Dependent Affected by the Transmission issue at the main site Attached to HDN329 INC387353 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/6/2020 3:14 8:04:44 Dependent Affected by the Transmission issue at the main site Attached to HDN329 INC387353 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/6/2020 3:14 8:04:44 Dependent Affected by the Transmission issue at the main site Attached to HDN329 INC387353 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/6/2020 3:14 8:04:44 Dependent Affected by the Transmission issue at the main site Attached to HDN329 INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/6/2020 6:06 5:12:44 Power Power Failure (Indeterminate) Site will be back up once solar energy back to the normal. INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 8:26 2:52:44 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR to be provide by them INC387338 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 8:26 2:52:44 Dependent Affected by the power issue at the main site Attached to HDC240 INC387338 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 8:26 2:52:44 Dependent Affected by the power issue at the main site Attached to HDC240 INC387457 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/6/2020 10:04 1:14:44 Power Power Failure (Indeterminate) Team is informed. ETA 12:20 PM INC387460 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Huawei 6/6/2020 10:10 1:08:44 Power Generator failure (Indeterminate) Team is informed, ETA not yet provide INC387367 HDO205 AVENUE_N Port-au-Prince Huawei 2G+3G+LTE B Huawei 6/6/2020 10:32 0:46:44 Power Generator failure (Indeterminate) Team is informed, ETA not yet provide INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/6/2020 10:32 0:46:44 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal. INC387467 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/6/2020 10:40 0:38:44 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 10:23:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 16:23:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1302:19:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1053:30:35 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 639:13:35 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 225:30:35 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 122:11:35 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 47:15:35 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 44:43:35 RBS RBS Fault (Rectifier failure) Faulty rectifier, Spare need to be replaced. ETA not yet available. INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 38:03:35 Dependent Affected by the power issue at the main site Attached to HDC240 INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 16:51:35 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare already requested, next update to share once available. INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 14:35:35 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 14:11:35 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/6/2020 6:06 6:15:35 Power Power Failure (Solar System failure) Site should be back in service when sunrise fully recovered INC387364 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 6/6/2020 10:26 1:55:35 RBS RBS Fault (Indeterminate) 900 MHz band down. ETA 2:20 PM INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 0:47:35 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 10:23:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 16:23:37 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 12:34:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 18:34:33 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 7 9 13 13 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 8 4 0 27 ZTE 6 5 0 0 6 Huawei 9 9 9 0 9 Network 39 22 13 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 0 18 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 625:22:45 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 267:28:23 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 257:07:23 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 235:02:45 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 136:38:45 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 119:42:45 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 98:47:52 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 92:32:45 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Team is on the way to the region with the genset. Next update to share once available. INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 92:32:45 Dependent Affected by the power issue at the main site Affected by HDN161 INC385503 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 92:32:45 Dependent Affected by the power issue at the main site Affected by HDN161 INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 61:50:45 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 61:50:45 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 39:37:45 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 39:37:45 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 36:16:45 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 26:23:45 Power Generator failure (Indeterminate) Spare already collected . Team on site waiting for access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 23:39:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 23:13:45 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387495 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/5/2020 20:10 18:22:45 Power Power Failure (Indeterminate) Fuel added, site remains down. ETA: 5:00 PM INC387300 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D O&M Fuel 6/5/2020 23:42 14:50:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/6/2020 at 11:40AM ETR to be provided yet. INC387353 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/6/2020 3:14 11:18:45 Power Power Failure (Indeterminate) Power team has been requested, ETA: 02H50 PM INC387353 HDN327 PARC CARACOL Nord-Est Ericsson 2G+3G C Talkpool 6/6/2020 3:14 11:18:45 Dependent Affected by the power issue at the main site Attached to HDN329 INC387353 HDN328 PARC CARACOL II Nord-Est Ericsson 2G+3G D Talkpool 6/6/2020 3:14 11:18:45 Dependent Affected by the power issue at the main site Attached to HDN329 INC387353 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/6/2020 3:14 11:18:45 Dependent Affected by the power issue at the main site Attached to HDN329 INC387353 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/6/2020 3:14 11:18:45 Dependent Affected by the power issue at the main site Attached to HDN329 INC387353 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/6/2020 3:14 11:18:45 Dependent Affected by the power issue at the main site Attached to HDN329 INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/6/2020 6:06 8:26:45 Power Power Failure (Indeterminate) Solar site system, site will be up when batteries are fully charged with sunrise. INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 8:26 6:06:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Team is working on site. INC387338 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 8:26 6:06:45 Dependent Affected by the power issue at the main site Attached to HDC240 INC387338 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 8:26 6:06:45 Dependent Affected by the power issue at the main site Attached to HDC240 INC387457 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/6/2020 10:04 4:28:45 Power Power Failure (Indeterminate) Another team will go to the site. ETA 3:30 PM INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/6/2020 10:32 4:00:45 Power Power Failure (Solar System failure) Solar site system, Power team dispatched to check. No ETA available yet INC387374 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/6/2020 11:14 3:18:45 Power Generator Failure (oil leak) Oil leak from genset. Team is still working on the site INC387374 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/6/2020 11:14 3:18:45 Dependent Affected by the power issue at the main site Affected by HDO366 INC387374 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/6/2020 11:14 3:18:45 Dependent Affected by the power issue at the main site Affected by HDO366 INC387374 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/6/2020 11:14 3:18:45 Dependent Affected by the power issue at the main site Affected by HDO366 INC387374 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/6/2020 11:14 3:18:45 Dependent Affected by the power issue at the main site Affected by HDO366 INC387374 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/6/2020 11:14 3:18:45 Dependent Affected by the power issue at the main site Affected by HDO366 INC387374 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/6/2020 11:14 3:18:45 Dependent Affected by the power issue at the main site Affected by HDO366 INC387374 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/6/2020 11:14 3:18:45 Dependent Affected by the power issue at the main site Affected by HDO366 INC387489 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/6/2020 11:14 3:18:45 Power Power Failure (Indeterminate) Team is informed. ETA 4:20 PM INC387488 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 12:55 1:37:45 Power Power Failure (Indeterminate) Team is working on site. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 12:42:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 18:42:17 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1304:39:23 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1055:50:23 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 641:33:23 Power Generator failure (Indeterminate) Inverter faulty. Spare part not available. ETR not provided yet. INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 227:50:23 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 147:55:23 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 124:31:23 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 49:35:23 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 47:03:23 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, Tx team is aware, ETA to be provided. INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 40:23:23 Dependent Affected by the power issue at the main site Attached to HDC240 INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 19:11:23 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare already requested, next update to share once available. INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 16:55:23 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 16:31:23 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/6/2020 6:06 8:35:23 Power Power Failure (Solar System failure) Site should be back in service when sunrise fully recovered INC387467 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/6/2020 10:40 4:01:23 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 3:11:23 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare not yet available INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 3:07:23 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387389 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/6/2020 12:41 2:00:23 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 12:43:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 18:43:06 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM ? No sites running on battery on the network at 02H00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 14:24:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 20:24:46 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 11 11 12 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 8 4 0 25 ZTE 6 6 2 1 6 Huawei 13 13 13 0 13 Network 41 27 19 1 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 0 17 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 627:13:00 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 269:19:00 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 258:58:00 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 236:53:00 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 138:29:00 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 121:33:00 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 100:39:00 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 63:41:00 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 63:41:00 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 41:28:00 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 41:28:00 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 38:07:00 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 25:30:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 25:04:00 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387353 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/6/2020 3:14 13:09:00 Power Power Failure (Indeterminate) Power team has been requested,Team is working on site. INC387353 HDN327 PARC CARACOL Nord-Est Ericsson 2G+3G C Talkpool 6/6/2020 3:14 13:09:00 Dependent Affected by the power issue at the main site Attached to HDN329 INC387353 HDN328 PARC CARACOL II Nord-Est Ericsson 2G+3G D Talkpool 6/6/2020 3:14 13:09:00 Dependent Affected by the power issue at the main site Attached to HDN329 INC387353 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/6/2020 3:14 13:09:00 Dependent Affected by the power issue at the main site Attached to HDN329 INC387353 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/6/2020 3:14 13:09:00 Dependent Affected by the power issue at the main site Attached to HDN329 INC387353 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/6/2020 3:14 13:09:00 Dependent Affected by the power issue at the main site Attached to HDN329 INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/6/2020 6:06 10:17:00 Power Power Failure (Indeterminate) Solar site system, site will be up when batteries are fully charged with sunrise. INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 8:26 7:57:00 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Team is still working on site. INC387338 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 8:26 7:57:00 Dependent Affected by the power issue at the main site Attached to HDC240 INC387338 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 8:26 7:57:00 Dependent Affected by the power issue at the main site Attached to HDC240 INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/6/2020 10:32 5:51:00 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387374 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/6/2020 11:14 5:09:00 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387374 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/6/2020 11:14 5:09:00 Dependent Affected by the power issue at the main site Affected by HDO366 INC387374 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/6/2020 11:14 5:09:00 Dependent Affected by the power issue at the main site Affected by HDO366 INC387374 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/6/2020 11:14 5:09:00 Dependent Affected by the power issue at the main site Affected by HDO366 INC387374 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/6/2020 11:14 5:09:00 Dependent Affected by the power issue at the main site Affected by HDO366 INC387374 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/6/2020 11:14 5:09:00 Dependent Affected by the power issue at the main site Affected by HDO366 INC387374 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/6/2020 11:14 5:09:00 Dependent Affected by the power issue at the main site Affected by HDO366 INC387374 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/6/2020 11:14 5:09:00 Dependent Affected by the power issue at the main site Affected by HDO366 INC387382 HDC114 CEPRENNE Artibonite Huawei 2G+3G+LTE A Talkpool 6/6/2020 13:18 3:05:00 Power Power Failure (Indeterminate) Access issue, follow up is ongoing with the site inspector. INC387501 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 6/6/2020 13:54 2:29:00 Power Power Failure (Indeterminate) Team is informed. 4:25 PM INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 2:19:00 Power Generator failure (Indeterminate) Team on site ,waiting for access INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 2:19:00 Dependent Affected by the power issue at the main site Attached to HDO211 INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 1:58:00 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share 6/7/2020 INC387514 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/6/2020 14:54 1:29:00 Power Power Failure (Indeterminate) Team is aware, ETA 6:25PM. INC387608 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/6/2020 15:07 1:16:00 Power Generator failure (Indeterminate) Team is informed , ETA 5:00PM INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 1:09:00 Power Power Failure (Indeterminate) Team is informed. 4:30 PM INC387521 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 6/6/2020 15:24 0:59:00 Power Generator failure (Indeterminate) Team is informed , ETA 4:40PM INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 0:55:00 Power Power Failure (Indeterminate) Site remains down after main site up., team is aware, ETA not yet provided. INC387617 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 15:45 0:38:00 Power Generator failure (Indeterminate) Team is informed , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 16:44:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 22:44:21 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1308:39:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1059:50:16 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 231:50:16 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 151:55:16 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 128:31:16 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 53:35:16 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 51:03:16 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 44:23:16 Dependent Affected by the power issue at the main site Attached to HDC240 INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 23:11:16 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare already approved, ETR 6:00PM. INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 20:55:16 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 20:31:16 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/6/2020 6:06 12:35:16 Power Power Failure (Solar System failure) Site should be back in service when sunrise fully recovered INC387467 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/6/2020 10:40 8:01:16 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 7:11:16 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare not yet available INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 7:07:16 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387389 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/6/2020 12:41 6:00:16 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 4:11:16 RBS RBS Fault (Indeterminate) Team is working on the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 16:45:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 22:45:07 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 17:32:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 6 Jun 2020 23:32:52 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 6th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 6th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 630:13:19 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 272:19:19 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 261:58:19 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 239:53:19 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 141:29:19 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 124:33:19 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 103:39:19 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 66:41:19 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 66:41:19 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 44:28:19 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 44:28:19 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 41:07:19 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 28:30:19 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 28:04:19 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/6/2020 6:06 13:17:19 Power Power Failure (Indeterminate) Solar site system, site will be up when batteries are fully charged with sunrise. INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 8:26 10:57:19 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to be shared once available. INC387338 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 8:26 10:57:19 Dependent Affected by the power issue at the main site Attached to HDC240 INC387338 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 8:26 10:57:19 Dependent Affected by the power issue at the main site Attached to HDC240 INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/6/2020 10:32 8:51:19 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 5:19:19 Power Generator failure (Indeterminate) Team can not reach the site due to the access blocked by the bandits in the area INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 5:19:19 Dependent Affected by the power issue at the main site Attached to HDO211 INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 4:58:19 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share 6/7/2020 INC387514 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/6/2020 14:54 4:29:19 Power Power Failure (Indeterminate) Team is on site. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes ZTE 2G D Talkpool 6/6/2020 15:14 4:09:19 Power Power Failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 3:55:19 Power Power Failure (Indeterminate) Site remains down after main site up., team is aware, ETA not yet provided. INC387610 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/6/2020 16:05 3:18:19 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/06/2020 7:00PM ETR not provided. INC387625 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/6/2020 16:26 2:57:19 Power Power Failure (Indeterminate) Team is informed. 7:15 PM INC387627 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/6/2020 16:48 2:35:19 Transmission Transmission (Indeterminate) TX team is aware, team cannot provide update. INC387537 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 1:57:19 Power Power Failure (Indeterminate) Team is aware, ETA 8:30PM. INC387537 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 1:57:19 Dependent Affected by the power issue at the main site Attached to HDN158 INC387537 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 1:57:19 Dependent Affected by the power issue at the main site Attached to HDN158 INC387537 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 1:57:19 Dependent Affected by the power issue at the main site Attached to HDN158 INC387537 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 1:57:19 Dependent Affected by the power issue at the main site Attached to HDN158 INC387537 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 1:57:19 Dependent Affected by the power issue at the main site Attached to HDN158 INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 1:41:19 Power Power Failure (Indeterminate) Team is aware, ETA 9:00AM. INC387636 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/6/2020 18:25 0:58:19 Power Power Failure (Indeterminate) Team is informed. 7:30 PM INC387549 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 18:25 0:58:19 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1309:23:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1060:34:35 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 232:34:35 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 152:39:35 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 129:15:35 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 54:19:35 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 51:47:35 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 45:07:35 Dependent Affected by the power issue at the main site Attached to HDC240 INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 23:55:35 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare already approved, ETR 6:00PM. INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 21:39:35 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 21:15:35 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/6/2020 6:06 13:19:35 Power Power Failure (Solar System failure) Site should be back in service when sunrise fully recovered INC387467 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/6/2020 10:40 8:45:35 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 7:55:35 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare not yet available INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 7:51:35 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387389 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/6/2020 12:41 6:44:35 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 4:55:35 RBS RBS Fault (Indeterminate) Team is working on the site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387421 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 3:35 6/6/2020 8:18 4:43:14 4:00:00 Not Compliant Power Generator failure (High temperature) High temp on genset due to over coolant consumption Need to be justified Alarm has been reset, then team added 1 gallon of coolant. INC387330 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/6/2020 7:48 6/6/2020 8:44 0:55:22 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Ok Site up by itself INC387330 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 7:48 6/6/2020 8:44 0:55:22 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected bY HGA117 Cascaded Back in service with the main site INC387347 HGA002 MIRAGOANE Nippes Ericsson 2G+3G+LTE A Talkpool 6/6/2020 9:14 6/6/2020 10:50 1:35:48 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC387347 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G+3G D Talkpool 6/6/2020 9:14 6/6/2020 10:50 1:35:48 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected bY HGA117 Cascaded Back in service with the main site INC387340 HAIDS105 TORBECK Sud Ericsson 2G+3G C Talkpool 6/6/2020 8:56 6/6/2020 11:13 2:17:12 4:00:00 Compliant Power Generator failure (Indeterminate) Low DC voltage Ok Genset has beed restarted INC387064 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A Talkpool 6/5/2020 20:21 6/6/2020 11:29 15:08:12 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Fuel added and Team restarted the genset INC387469 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/6/2020 11:10 6/6/2020 13:43 2:32:48 4:00:00 Compliant Power Generator Failure (Underspeed) Emergency stop pressed Ok alarm was reset and genset restarted INC387457 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/6/2020 10:04 6/6/2020 14:12 4:08:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC387495 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/5/2020 20:10 6/6/2020 16:08 19:57:46 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC387489 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/6/2020 11:14 6/6/2020 16:30 5:15:45 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC387501 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 6/6/2020 13:54 6/6/2020 17:39 3:44:41 4:00:00 Compliant Power Generator failure (High temperature) High temperature on the working genset OK 1 gallon and half of water have been added then the genset restarted INC387543 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/6/2020 17:54 6/6/2020 18:50 0:55:44 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site is back in service with the sunrise. INC387543 HDO446 BOUGNOTTE_LEOGANE Ouest Ericsson 2G D Talkpool 6/6/2020 17:54 6/6/2020 18:50 0:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected bY HGA117 Cascaded Back in service with the main site INC387374 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Genset broken Spare Portable genset has been installed as temporary solution INC387374 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387083 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:53 6/6/2020 8:01 10:08:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Main breaker tripped due to overload Need to be justified Reset breaker and restart INC387407 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 2:24 6/6/2020 8:02 5:38:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Failed to start due battery starter faulty Need to be justified check all and restart with another battery INC387075 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:39 6/6/2020 8:05 10:26:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure due front and real seal Need to be justified 1 gal oil, 1 gal 1/2 coolant added, reset breakers and restart INC387287 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 21:30 6/6/2020 8:08 10:38:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) No alarm displayed due battery starter faulty Need to be justified check all and restart with another battery INC387262 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 6/6/2020 8:09 10:30:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) under speed, Fuel pump calibration incorrect Need to be justified Adjust calibrations INC387262 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 6/6/2020 8:09 10:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO616 Cascaded Back in the air with the main site INC387341 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/6/2020 8:55 6/6/2020 9:10 0:15:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due oil sensor maladjusted OK adjusted sensor and restart genset INC387359 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 9:37 6/6/2020 10:00 0:23:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm clear by itself INC387367 HDO205 AVENUE_N Port-au-Prince Huawei 2G+3G+LTE B Huawei 6/6/2020 10:32 6/6/2020 11:15 0:43:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site is UP but information about the CM not yet provided. INC387460 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Huawei 6/6/2020 10:10 6/6/2020 11:55 1:45:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm clear by itself INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 6/6/2020 15:10 27:01:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) DC alternator Faulty Spare A new Alternator has been replaced INC387617 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 15:45 6/6/2020 16:25 0:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm clear by itself INC387521 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/6/2020 15:24 6/6/2020 16:39 1:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is UP but information about the CM not yet provided. INC387622 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/6/2020 16:18 6/6/2020 18:39 2:21:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is UP but information about the CM not yet provided. INC387405 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 6/6/2020 2:10 6/6/2020 7:40 5:30:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC387078 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6/6/2020 8:40 10:54:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified 1/2 gal oil added and GM has been made on site. INC387078 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6/6/2020 8:40 10:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC256 Cascaded Back up with main site. INC387078 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6/6/2020 8:40 10:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC256 Cascaded Back up with main site. INC387311 HDC104 CELINE Artibonite Huawei 2G+3G+LTE B Talkpool 6/6/2020 6:11 6/6/2020 8:43 2:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Battery teminal fixed, PC board reset and genset restarted. INC387488 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 12:55 6/6/2020 14:45 1:50:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure. OK 1 gal oil added and genset restarted. INC387300 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D O&M Fuel 6/5/2020 23:42 6/6/2020 15:40 15:58:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel. Fuel Delivery Delay Fuel has been added. INC387382 HDC114 CEPRENNE Artibonite Huawei 2G+3G+LTE A Talkpool 6/6/2020 13:18 6/6/2020 16:23 3:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 6/6/2020 17:10 95:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified New genset has been installed on site. INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 6/6/2020 17:10 95:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN161 Cascaded Back up with main site. INC387353 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC387353 HDN327 PARC CARACOL Nord-Est Ericsson 2G+3G C Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. INC387353 HDN328 PARC CARACOL II Nord-Est Ericsson 2G+3G D Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. INC387353 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. INC387353 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. INC387353 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387261 HDO348 MORNE_DES_COMISSAIRES Sud Ericsson 2G D Talkpool 6/5/2020 18:30 6/6/2020 9:03 14:32:26 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) High temperature on the working genset OK 1 gallon and half of water have been added then the genset restarted INC387364 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 6/6/2020 10:26 6/6/2020 11:36 1:09:43 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 6/6/2020 11:54 638:46:14 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC386558 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/4/2020 22:10 6/6/2020 11:05 36:55:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS01B3 has been replaced. INC384860 HDC360 HOTEL_KAF Centre Ericsson 2G D Talkpool 6/3/2020 6:02 6/6/2020 10:40 76:38:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Solar system fail Need to be justified Site back up with sunrise. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat Jun 6 17:40:10 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 6 Jun 2020 23:40:10 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 6th, 2020 till 7:00 PM In-Reply-To: References: Message-ID: NOC, HDC318 ? Restored HDC240 ? Restored on EDH HDO211 ? Bandits blocked the access, please assign to security for follow up HDC247 ? Restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 06 June 2020 19:34 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this June 6th, 2020 till 7:00 PM Hi All, Kindly receive the NOC SITES REPORT updated for this June 6th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 630:13:19 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 272:19:19 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 261:58:19 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 239:53:19 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 141:29:19 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 124:33:19 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 103:39:19 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 66:41:19 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 66:41:19 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 44:28:19 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 44:28:19 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 41:07:19 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 28:30:19 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 28:04:19 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/6/2020 6:06 13:17:19 Power Power Failure (Indeterminate) Solar site system, site will be up when batteries are fully charged with sunrise. INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 8:26 10:57:19 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to be shared once available. INC387338 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 8:26 10:57:19 Dependent Affected by the power issue at the main site Attached to HDC240 INC387338 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 8:26 10:57:19 Dependent Affected by the power issue at the main site Attached to HDC240 INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/6/2020 10:32 8:51:19 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 5:19:19 Power Generator failure (Indeterminate) Team can not reach the site due to the access blocked by the bandits in the area INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 5:19:19 Dependent Affected by the power issue at the main site Attached to HDO211 INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 4:58:19 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share 6/7/2020 INC387514 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/6/2020 14:54 4:29:19 Power Power Failure (Indeterminate) Team is on site. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes ZTE 2G D Talkpool 6/6/2020 15:14 4:09:19 Power Power Failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 3:55:19 Power Power Failure (Indeterminate) Site remains down after main site up., team is aware, ETA not yet provided. INC387610 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/6/2020 16:05 3:18:19 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/06/2020 7:00PM ETR not provided. INC387625 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/6/2020 16:26 2:57:19 Power Power Failure (Indeterminate) Team is informed. 7:15 PM INC387627 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/6/2020 16:48 2:35:19 Transmission Transmission (Indeterminate) TX team is aware, team cannot provide update. INC387537 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 1:57:19 Power Power Failure (Indeterminate) Team is aware, ETA 8:30PM. INC387537 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 1:57:19 Dependent Affected by the power issue at the main site Attached to HDN158 INC387537 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 1:57:19 Dependent Affected by the power issue at the main site Attached to HDN158 INC387537 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 1:57:19 Dependent Affected by the power issue at the main site Attached to HDN158 INC387537 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 1:57:19 Dependent Affected by the power issue at the main site Attached to HDN158 INC387537 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 1:57:19 Dependent Affected by the power issue at the main site Attached to HDN158 INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 1:41:19 Power Power Failure (Indeterminate) Team is aware, ETA 9:00AM. INC387636 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/6/2020 18:25 0:58:19 Power Power Failure (Indeterminate) Team is informed. 7:30 PM INC387549 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 18:25 0:58:19 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1309:23:35 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1060:34:35 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 232:34:35 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 152:39:35 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 129:15:35 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 54:19:35 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 51:47:35 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 45:07:35 Dependent Affected by the power issue at the main site Attached to HDC240 INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 23:55:35 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare already approved, ETR 6:00PM. INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 21:39:35 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 21:15:35 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/6/2020 6:06 13:19:35 Power Power Failure (Solar System failure) Site should be back in service when sunrise fully recovered INC387467 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/6/2020 10:40 8:45:35 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 7:55:35 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare not yet available INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 7:51:35 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387389 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/6/2020 12:41 6:44:35 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 4:55:35 RBS RBS Fault (Indeterminate) Team is working on the site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can?t reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387421 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 3:35 6/6/2020 8:18 4:43:14 4:00:00 Not Compliant Power Generator failure (High temperature) High temp on genset due to over coolant consumption Need to be justified Alarm has been reset, then team added 1 gallon of coolant. INC387330 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/6/2020 7:48 6/6/2020 8:44 0:55:22 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Ok Site up by itself INC387330 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 7:48 6/6/2020 8:44 0:55:22 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected bY HGA117 Cascaded Back in service with the main site INC387347 HGA002 MIRAGOANE Nippes Ericsson 2G+3G+LTE A Talkpool 6/6/2020 9:14 6/6/2020 10:50 1:35:48 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC387347 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G+3G D Talkpool 6/6/2020 9:14 6/6/2020 10:50 1:35:48 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected bY HGA117 Cascaded Back in service with the main site INC387340 HAIDS105 TORBECK Sud Ericsson 2G+3G C Talkpool 6/6/2020 8:56 6/6/2020 11:13 2:17:12 4:00:00 Compliant Power Generator failure (Indeterminate) Low DC voltage Ok Genset has beed restarted INC387064 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G+LTE A Talkpool 6/5/2020 20:21 6/6/2020 11:29 15:08:12 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Fuel added and Team restarted the genset INC387469 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/6/2020 11:10 6/6/2020 13:43 2:32:48 4:00:00 Compliant Power Generator Failure (Underspeed) Emergency stop pressed Ok alarm was reset and genset restarted INC387457 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/6/2020 10:04 6/6/2020 14:12 4:08:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC387495 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/5/2020 20:10 6/6/2020 16:08 19:57:46 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC387489 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/6/2020 11:14 6/6/2020 16:30 5:15:45 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC387501 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 6/6/2020 13:54 6/6/2020 17:39 3:44:41 4:00:00 Compliant Power Generator failure (High temperature) High temperature on the working genset OK 1 gallon and half of water have been added then the genset restarted INC387543 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/6/2020 17:54 6/6/2020 18:50 0:55:44 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site is back in service with the sunrise. INC387543 HDO446 BOUGNOTTE_LEOGANE Ouest Ericsson 2G D Talkpool 6/6/2020 17:54 6/6/2020 18:50 0:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected bY HGA117 Cascaded Back in service with the main site INC387374 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Genset broken Spare Portable genset has been installed as temporary solution INC387374 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/6/2020 11:14 6/6/2020 18:55 7:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387083 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:53 6/6/2020 8:01 10:08:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Main breaker tripped due to overload Need to be justified Reset breaker and restart INC387407 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 2:24 6/6/2020 8:02 5:38:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Failed to start due battery starter faulty Need to be justified check all and restart with another battery INC387075 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/5/2020 21:39 6/6/2020 8:05 10:26:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure due front and real seal Need to be justified 1 gal oil, 1 gal 1/2 coolant added, reset breakers and restart INC387287 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/5/2020 21:30 6/6/2020 8:08 10:38:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) No alarm displayed due battery starter faulty Need to be justified check all and restart with another battery INC387262 HDO616 VILLAGE_LA_PAIX_LASALINE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 6/6/2020 8:09 10:30:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) under speed, Fuel pump calibration incorrect Need to be justified Adjust calibrations INC387262 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/5/2020 21:39 6/6/2020 8:09 10:30:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO616 Cascaded Back in the air with the main site INC387341 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/6/2020 8:55 6/6/2020 9:10 0:15:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due oil sensor maladjusted OK adjusted sensor and restart genset INC387359 HDO067 BARIAJOU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 9:37 6/6/2020 10:00 0:23:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm clear by itself INC387367 HDO205 AVENUE_N Port-au-Prince Huawei 2G+3G+LTE B Huawei 6/6/2020 10:32 6/6/2020 11:15 0:43:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site is UP but information about the CM not yet provided. INC387460 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Huawei 6/6/2020 10:10 6/6/2020 11:55 1:45:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm clear by itself INC386797 HAIDO491 COTE_DE_PLAGE Port-au-Prince ZTE 2G+3G C Talkpool 6/5/2020 12:09 6/6/2020 15:10 27:01:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) DC alternator Faulty Spare A new Alternator has been replaced INC387617 HAIDO141 PLAZA_LATHAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 15:45 6/6/2020 16:25 0:40:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm clear by itself INC387521 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/6/2020 15:24 6/6/2020 16:39 1:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is UP but information about the CM not yet provided. INC387622 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/6/2020 16:18 6/6/2020 18:39 2:21:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is UP but information about the CM not yet provided. INC387405 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 6/6/2020 2:10 6/6/2020 7:40 5:30:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC387078 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6/6/2020 8:40 10:54:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified 1/2 gal oil added and GM has been made on site. INC387078 HDC294 RAVINE_A_COULEUVRE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6/6/2020 8:40 10:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC256 Cascaded Back up with main site. INC387078 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/5/2020 21:46 6/6/2020 8:40 10:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC256 Cascaded Back up with main site. INC387311 HDC104 CELINE Artibonite Huawei 2G+3G+LTE B Talkpool 6/6/2020 6:11 6/6/2020 8:43 2:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Battery teminal fixed, PC board reset and genset restarted. INC387488 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 12:55 6/6/2020 14:45 1:50:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure. OK 1 gal oil added and genset restarted. INC387300 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D O&M Fuel 6/5/2020 23:42 6/6/2020 15:40 15:58:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel. Fuel Delivery Delay Fuel has been added. INC387382 HDC114 CEPRENNE Artibonite Huawei 2G+3G+LTE A Talkpool 6/6/2020 13:18 6/6/2020 16:23 3:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC385503 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 6/6/2020 17:10 95:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified New genset has been installed on site. INC385503 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/2/2020 18:00 6/6/2020 17:10 95:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN161 Cascaded Back up with main site. INC387353 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC387353 HDN327 PARC CARACOL Nord-Est Ericsson 2G+3G C Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. INC387353 HDN328 PARC CARACOL II Nord-Est Ericsson 2G+3G D Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. INC387353 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. INC387353 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. INC387353 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387261 HDO348 MORNE_DES_COMISSAIRES Sud Ericsson 2G D Talkpool 6/5/2020 18:30 6/6/2020 9:03 14:32:26 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) High temperature on the working genset OK 1 gallon and half of water have been added then the genset restarted INC387364 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G B Talkpool 6/6/2020 10:26 6/6/2020 11:36 1:09:43 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC374393 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 5/10/2020 21:08 6/6/2020 11:54 638:46:14 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC386558 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/4/2020 22:10 6/6/2020 11:05 36:55:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS01B3 has been replaced. INC384860 HDC360 HOTEL_KAF Centre Ericsson 2G D Talkpool 6/3/2020 6:02 6/6/2020 10:40 76:38:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Solar system fail Need to be justified Site back up with sunrise. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[68268835].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[68268835].png URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 18:59:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 00:59:05 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 5 11 10 15 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 1 0 19 ZTE 6 6 1 0 6 Huawei 16 16 16 0 16 Network 41 25 18 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 2 0 0 10 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 631:48:28 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 273:54:28 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 263:33:28 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 241:28:28 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 143:04:28 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 126:08:28 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 105:14:28 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 68:16:28 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 68:16:28 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 46:03:28 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 46:03:28 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 42:42:28 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 30:05:28 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 29:39:28 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/6/2020 6:06 14:52:28 Power Power Failure (Indeterminate) Solar site system, site will be up when batteries are fully charged with sunrise. INC386638 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 8:26 12:32:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Next update to be shared once available. INC387338 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 8:26 12:32:28 Dependent Affected by the power issue at the main site Attached to HDC240 INC387338 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 8:26 12:32:28 Dependent Affected by the power issue at the main site Attached to HDC240 INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/6/2020 10:32 10:26:28 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 6:54:28 Power Generator failure (Indeterminate) Team cannot reach the site due to the access blocked by the bandits in the area INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 6:54:28 Dependent Affected by the power issue at the main site Attached to HDO211 INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 6:33:28 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share 6/7/2020 INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 5:44:28 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 5:30:28 Power Power Failure (Indeterminate) ETA is expired next update will be shared soon INC387610 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/6/2020 16:05 4:53:28 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/06/2020 7:00PM ETR not provided. INC387625 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/6/2020 16:26 4:32:28 Power Generator failure (Indeterminate) Team is working on site INC387537 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 3:32:28 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:30h INC387537 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 3:32:28 Dependent Affected by the power issue at the main site Attached to HDN158 INC387537 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 3:32:28 Dependent Affected by the power issue at the main site Attached to HDN158 INC387537 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 3:32:28 Dependent Affected by the power issue at the main site Attached to HDN158 INC387537 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 3:32:28 Dependent Affected by the power issue at the main site Attached to HDN158 INC387537 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 3:32:28 Dependent Affected by the power issue at the main site Attached to HDN158 INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 3:16:28 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 21:00h INC387636 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/6/2020 18:25 2:33:28 Power Generator failure (Indeterminate) Team is working on site INC387549 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 18:25 2:33:28 Power Generator failure (Indeterminate) Team is working on site INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/6/2020 19:06 1:52:28 Power Power Failure (Solar System failure) Site should be back in service when sunrise fully recovered INC387647 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/6/2020 19:24 1:34:28 Power Generator failure (Indeterminate) Team is informed , ETA 10:10 PM INC387645 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B Talkpool 6/6/2020 19:40 1:18:28 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC387567 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:10 0:48:28 Power Generator failure (Indeterminate) Team is informed , ETA 11:20 PM INC387650 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/6/2020 20:14 0:44:28 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC387649 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:15 0:43:28 Power Generator failure (Indeterminate) Team is informed , ETA 10:30 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 19:51:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 01:51:09 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1311:48:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1062:59:22 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 234:59:22 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 155:04:22 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 131:40:22 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 56:44:22 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 54:12:22 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 47:32:22 Dependent Affected by the power issue at the main site Attached to HDC240 INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 26:20:22 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare already approved, ETR 6:00PM. INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 24:04:22 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 23:40:22 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387345 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 6/6/2020 9:17 12:33:22 RBS RBS Fault (Indeterminate) Affected by the cut between the link LA PLANTE(SDH029) - AQUIN(SDH022) INC387345 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 9:17 12:33:22 RBS RBS Fault (Indeterminate) Affected by the cut between the link LA PLANTE(SDH029) - AQUIN(SDH022) INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 10:20:22 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 10:16:22 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387389 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/6/2020 12:41 9:09:22 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 7:20:22 RBS RBS Fault (RRUS failure) Faulty RRUS01B8 needed to be replaced. Spare not yet available INC387646 HDC213 CANGE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 2:04:22 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 6/6/2020 19:46 2:04:22 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 2:04:22 Power Affected by the power issue at the main site Affected by HDC240. INC387659 HDO366 SIGNOT Ouest Ericsson 2G A Talkpool 6/6/2020 19:56 1:54:22 RBS RBS Fault (Indeterminate) Site remains partially down after installing portable generator. Team will check the site. ETA not yet available INC387561 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/6/2020 19:58 1:52:22 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 21:30h INC387653 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G+3G D Talkpool 6/6/2020 20:10 1:40:22 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 19:52:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 01:52:39 +0000 Subject: [Rantt] Recall: Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Haiti Noc would like to recall the message, "Partially_Down_Sites_REPORT in the network (9:00 PM)". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat Jun 6 19:53:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 01:53:34 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1311:48:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1062:59:22 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 234:59:22 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 155:04:22 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 131:40:22 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 56:44:22 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 54:12:22 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC386638 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/4/2020 22:18 47:32:22 Dependent Affected by the power issue at the main site Attached to HDC240 INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 26:20:22 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare already approved, ETR 6:00PM. INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 24:04:22 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 23:40:22 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387345 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 6/6/2020 9:17 12:33:22 RBS RBS Fault (Indeterminate) Tx team is informed to reach the site INC387345 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 9:17 12:33:22 RBS RBS Fault (Indeterminate) Tx team is informed to reach the site INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 10:20:22 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 10:16:22 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387389 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/6/2020 12:41 9:09:22 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 7:20:22 RBS RBS Fault (RRUS failure) Faulty RRUS01B8 needed to be replaced. Spare not yet available INC387646 HDC213 CANGE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 2:04:22 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 6/6/2020 19:46 2:04:22 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 2:04:22 Power Affected by the power issue at the main site Affected by HDC240. INC387659 HDO366 SIGNOT Ouest Ericsson 2G A Talkpool 6/6/2020 19:56 1:54:22 RBS RBS Fault (Indeterminate) Site remains partially down after installing portable generator. Team will check the site. ETA not yet available INC387561 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/6/2020 19:58 1:52:22 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 21:30h INC387653 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G+3G D Talkpool 6/6/2020 20:10 1:40:22 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 20:38:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 02:38:19 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 9 11 8 15 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 5 1 0 20 ZTE 4 4 0 0 4 Huawei 19 19 19 2 19 Network 41 28 20 2 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 2 13 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 633:27:05 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 275:33:05 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 265:12:05 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 243:07:05 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 144:43:05 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 127:47:05 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 106:53:05 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 69:55:05 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 69:55:05 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 47:42:05 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 47:42:05 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 44:21:05 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 31:44:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 31:18:05 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/6/2020 6:06 16:31:05 Power Power Failure (Indeterminate) Solar site system, site will be up when batteries are fully charged with sunrise. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/6/2020 10:32 12:05:05 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 8:33:05 Power Generator failure (Indeterminate) Team can not reach the site due to the access blocked by the bandits in the area INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 8:33:05 Dependent Affected by the power issue at the main site Attached to HDO211 INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 8:12:05 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share 6/7/2020 INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 7:23:05 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 7:09:05 Power Power Failure (Indeterminate) ETA is expired next update will be shared soon INC387610 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/6/2020 16:05 6:32:05 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/06/2020 7:00PM ETR not provided. INC387537 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 5:11:05 Dependent Affected by the Transmission issue at the main site Transmission issue suspected on SDH006. INC387537 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 5:11:05 Dependent Affected by the Transmission issue at the main site Transmission issue suspected on SDH006. INC387537 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 5:11:05 Dependent Affected by the Transmission issue at the main site Transmission issue suspected on SDH006. INC387537 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 5:11:05 Dependent Affected by the Transmission issue at the main site Transmission issue suspected on SDH006. INC387537 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 5:11:05 Dependent Affected by the Transmission issue at the main site Transmission issue suspected on SDH006. INC387537 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 5:11:05 Dependent Affected by the Transmission issue at the main site Transmission issue suspected on SDH006. INC387651 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/6/2020 17:36 5:01:05 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 4:55:05 Power Power Failure (Indeterminate) ET is expired, team on fiel is unreachable. Next update will be shared INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/6/2020 19:06 3:31:05 Power Power Failure (Solar System failure) Site should be back in service when sunrise fully recovered INC387645 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B Talkpool 6/6/2020 19:40 2:57:05 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 PM INC387646 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 19:46 2:51:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387646 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 19:46 2:51:05 Dependent Affected by the power issue at the main site Attached to HDC240 INC387646 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 19:46 2:51:05 Dependent Affected by the power issue at the main site Attached to HDC240 INC387659 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/6/2020 19:56 2:41:05 RBS RBS Fault (Indeterminate) Site remains partially down after installing portable generator. Team will check the site. ETA not yet available INC387567 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:10 2:27:05 Power Generator failure (Indeterminate) Team is informed , ETA 11:20 PM INC387650 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/6/2020 20:14 2:23:05 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC387569 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:40 1:57:05 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:30AM INC387657 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 21:25 1:12:05 Power Generator failure (Indeterminate) Team is informed , ETA 12:15 AM INC387657 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/6/2020 21:25 1:12:05 Dependent Affected by the power issue at the main site Attached to HDO554 INC387666 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 22:02 0:35:05 Power Generator failure (Indeterminate) Team has been dispatched ETA to be provided. INC387666 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/6/2020 22:02 0:35:05 Dependent Affected by the power issue at the main site Attached to HDO021 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 22:30:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 04:30:18 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 5 11 8 12 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 17 ZTE 5 5 0 0 5 Huawei 14 14 14 0 14 Network 34 24 15 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 2 11 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 635:17:30 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 277:23:30 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 267:02:30 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 244:57:30 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 146:33:30 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 129:37:30 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 108:43:30 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 71:45:30 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 71:45:30 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 49:32:30 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 49:32:30 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 46:11:30 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 33:34:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 33:08:30 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 10:23:30 Power Generator failure (Indeterminate) Team cannot reach the site due to the access blocked by the bandits in the area INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 10:23:30 Dependent Affected by the power issue at the main site Attached to HDO211 INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 10:02:30 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share 6/7/2020 INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 9:13:30 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 8:59:30 Power Power Failure (Indeterminate) ETA is expired next update will be shared soon INC387610 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/6/2020 16:05 8:22:30 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/06/2020 7:00PM ETR not provided. INC387537 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 7:01:30 Dependent Affected by the Transmission issue at the main site Transmission issue suspected on SDH006. Team is working on site INC387537 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 7:01:30 Dependent Affected by the Transmission issue at the main site Transmission issue suspected on SDH006. Team is working on site INC387537 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 7:01:30 Dependent Affected by the Transmission issue at the main site Transmission issue suspected on SDH006. Team is working on site INC387537 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 7:01:30 Dependent Affected by the Transmission issue at the main site Transmission issue suspected on SDH006. Team is working on site INC387537 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 7:01:30 Dependent Affected by the Transmission issue at the main site Transmission issue suspected on SDH006. Team is working on site INC387537 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 7:01:30 Dependent Affected by the Transmission issue at the main site Transmission issue suspected on SDH006. Team is working on site INC387651 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/6/2020 17:36 6:51:30 Transmission Transmission (Indeterminate) Site located on an island, the team will reach the site on 6/7/2020 as soon as the boats are available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 6:45:30 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue INC387645 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B Talkpool 6/6/2020 19:40 4:47:30 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC387646 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 19:46 4:41:30 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387646 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 19:46 4:41:30 Dependent Affected by the power issue at the main site Attached to HDC240 INC387646 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 19:46 4:41:30 Dependent Affected by the power issue at the main site Attached to HDC240 INC387659 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/6/2020 19:56 4:31:30 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC387567 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:10 4:17:30 Power Generator failure (Indeterminate) Team is waiting access. INC387569 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:40 3:47:30 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:30AM INC387665 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/6/2020 22:02 2:25:30 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 22:47:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 04:47:51 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC367555 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1314:44:25 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 1065:55:25 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 237:55:25 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 158:00:25 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 134:36:25 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 59:40:25 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 57:08:25 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 29:16:25 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare already approved, ETR 6:00PM. INC387084 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 27:00:25 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 26:36:25 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 13:16:25 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 13:12:25 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387389 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/6/2020 12:41 12:05:25 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 10:16:25 RBS RBS Fault (RRUS failure) Faulty RRUS01B8 needed to be replaced. Spare not yet available INC387582 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/6/2020 18:40 6:06:25 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387646 HDC213 CANGE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 5:00:25 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 6/6/2020 19:46 5:00:25 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 5:00:25 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/6/2020 19:46 5:00:25 Power Affected by the power issue at the main site Affected by HDC240. INC387659 HDO366 SIGNOT Ouest Ericsson 2G A Talkpool 6/6/2020 19:56 4:50:25 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC387653 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/6/2020 20:10 4:36:25 Power Generator failure (Indeterminate) The power team will reach the site on 6/7/2020 due to a motorcycle breakdown. INC387575 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/6/2020 21:45 3:01:25 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 2:51:25 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 3:00 AM INC387667 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/6/2020 22:06 2:40:25 Power Generator failure (Indeterminate) The team is on HGA024. Will reach the site when finished Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 6 23:43:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 05:43:01 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 6 11 8 14 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 1 0 19 ZTE 5 5 0 0 5 Huawei 15 15 15 1 15 Network 37 25 16 1 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 2 11 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 636:31:41 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 278:37:41 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 268:16:41 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 246:11:41 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 147:47:41 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 130:51:41 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 109:57:41 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 72:59:41 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 72:59:41 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 50:46:41 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 50:46:41 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 47:25:41 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 34:48:41 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387004 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 34:22:41 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/6/2020 6:06 19:35:41 Power Power Failure (Indeterminate) Solar site system, site will be up when batteries are fully charged with sunrise. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/6/2020 10:32 15:09:41 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 11:37:41 Power Generator failure (Indeterminate) Team cannot reach the site due to the access blocked by the bandits in the area INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 11:37:41 Dependent Affected by the power issue at the main site Attached to HDO211 INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 11:16:41 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share 6/7/2020 INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 10:27:41 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 10:13:41 Power Power Failure (Indeterminate) ETA is expired next update will be shared soon INC387610 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/6/2020 16:05 9:36:41 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/06/2020 7:00PM ETR not provided. INC387537 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 8:15:41 Dependent Affected by the Transmission issue at the main site Faulty RAU at far end SDH006 need to be replaced. Replacement is ongoing INC387537 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 8:15:41 Dependent Affected by the Transmission issue at the main site Faulty RAU at far end SDH006 need to be replaced. Replacement is ongoing INC387537 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 8:15:41 Dependent Affected by the Transmission issue at the main site Faulty RAU at far end SDH006 need to be replaced. Replacement is ongoing INC387537 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 8:15:41 Dependent Affected by the Transmission issue at the main site Faulty RAU at far end SDH006 need to be replaced. Replacement is ongoing INC387537 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 8:15:41 Dependent Affected by the Transmission issue at the main site Faulty RAU at far end SDH006 need to be replaced. Replacement is ongoing INC387537 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 8:15:41 Dependent Affected by the Transmission issue at the main site Faulty RAU at far end SDH006 need to be replaced. Replacement is ongoing INC387651 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/6/2020 17:36 8:05:41 Transmission Transmission (Indeterminate) Site located on an island, the team will reach the site on 6/7/2020 as soon as the boats are available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 7:59:41 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue INC387645 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B Talkpool 6/6/2020 19:40 6:01:41 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC387646 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 19:46 5:55:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387646 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 19:46 5:55:41 Dependent Affected by the power issue at the main site Attached to HDC240 INC387646 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 19:46 5:55:41 Dependent Affected by the power issue at the main site Attached to HDC240 INC387659 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/6/2020 19:56 5:45:41 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC387567 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:10 5:31:41 Power Generator failure (Indeterminate) Site located on private business . Access will be possible on the morning, ETA: 7:20AM INC387569 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:40 5:01:41 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:30AM INC387665 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/6/2020 22:02 3:39:41 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC387679 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/7/2020 0:59 0:42:41 Power Generator failure (Indeterminate) Team has been dispatched ETA not yet available. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 01:50:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 07:50:11 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 17 9 8 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 8 3 0 18 ZTE 6 6 1 0 6 Huawei 16 16 16 1 16 Network 33 30 20 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 2 9 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 638:39:02 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 280:45:02 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 270:24:02 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 248:19:02 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 149:55:02 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 132:59:02 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 112:05:02 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 75:07:02 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 75:07:02 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 52:54:02 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 52:54:02 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 49:33:02 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 36:56:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 36:30:02 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 13:45:02 Power Generator failure (Indeterminate) Team cannot reach the site due to the access blocked by the bandits in the area INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 13:45:02 Dependent Affected by the power issue at the main site Attached to HDO211 INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 13:24:02 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share 6/7/2020 INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 12:35:02 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 12:21:02 Power Generator Failure (Starter battery failure) Starter battery is defective. Team will be back on site early this morning . ETA to be provided INC387610 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/6/2020 16:05 11:44:02 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/06/2020 7:00PM ETR not provided. INC387651 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/6/2020 17:36 10:13:02 Transmission Transmission (Indeterminate) Site located on an island, the team will reach the site on 6/7/2020 as soon as the boats are available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 10:07:02 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue INC387645 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B Talkpool 6/6/2020 19:40 8:09:02 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC387646 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 19:46 8:03:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387646 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 19:46 8:03:02 Dependent Affected by the power issue at the main site Attached to HDC240 INC387646 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 19:46 8:03:02 Dependent Affected by the power issue at the main site Attached to HDC240 INC387659 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/6/2020 19:56 7:53:02 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC387567 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 20:10 7:39:02 Power Generator failure (Indeterminate) Site located on private business . Access will be possible on the morning, ETA: 7:20AM INC387569 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:40 7:09:02 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:30AM INC387665 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/6/2020 22:02 5:47:02 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC387595 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 0:10 3:39:02 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night.Due to the insecurity ETA (6/7/2020) around 6:30AM INC387679 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/7/2020 0:59 2:50:02 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 3:00 AM ETR not provided. INC387702 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/7/2020 1:02 2:47:02 Power Generator failure (Indeterminate) The power team will reach the site on 6/7/2020 due to a motorcycle breakdown. INC387682 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/7/2020 1:06 2:43:02 Power Generator Failure (Starter battery failure) Starter battery is defective. Next update will be shared @ 04:00h INC387682 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/7/2020 1:06 2:43:02 Dependent Affected by the power issue at the main site Affected by HDN207. INC387682 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/7/2020 1:06 2:43:02 Dependent Affected by the power issue at the main site Affected by HDN207. INC387682 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/7/2020 1:06 2:43:02 Dependent Affected by the power issue at the main site Affected by HDN207. INC387682 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/7/2020 1:06 2:43:02 Dependent Affected by the power issue at the main site Affected by HDN207. INC387705 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 6/7/2020 1:26 2:23:02 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387708 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/7/2020 2:06 1:43:02 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 01:53:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 07:53:47 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1317:51:21 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 241:02:21 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 161:07:21 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 137:43:21 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 62:47:21 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 60:15:21 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 32:23:21 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare already approved, ETR 6:00PM. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 30:07:21 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 29:43:21 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 16:23:21 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 16:19:21 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387389 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/6/2020 12:41 15:12:21 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 13:23:21 RBS RBS Fault (RRUS failure) Faulty RRUS01B8 needed to be replaced. Spare not yet available INC387582 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/6/2020 18:40 9:13:21 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387646 HDC213 CANGE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 8:07:21 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 6/6/2020 19:46 8:07:21 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 8:07:21 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/6/2020 19:46 8:07:21 Power Affected by the power issue at the main site Affected by HDC240. INC387659 HDO366 SIGNOT Ouest Ericsson 2G A Talkpool 6/6/2020 19:56 7:57:21 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC387653 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/6/2020 20:10 7:43:21 Power Generator failure (Indeterminate) The power team will reach the site on 6/7/2020 due to a motorcycle breakdown. INC387575 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/6/2020 21:45 6:08:21 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 5:58:21 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387701 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/7/2020 0:54 2:59:21 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 10:00 AM INC387706 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G D Talkpool 6/7/2020 1:30 2:23:21 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 02:57:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 08:57:50 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 12 19 12 10 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 11 4 0 27 ZTE 7 7 1 0 7 Huawei 19 19 19 2 19 Network 46 37 24 2 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 3 0 2 18 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 639:47:15 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 281:53:15 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 271:32:15 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 249:27:15 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 151:03:15 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 134:07:15 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 113:13:15 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 76:15:15 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 76:15:15 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 54:02:15 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 54:02:15 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 50:41:15 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 38:04:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 37:38:15 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 14:53:15 Power Generator failure (Indeterminate) Team cannot reach the site due to the access blocked by the bandits in the area INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 14:53:15 Dependent Affected by the power issue at the main site Attached to HDO211 INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 14:32:15 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share 6/7/2020 INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 13:43:15 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 13:29:15 Power Generator Failure (Starter battery failure) Starter battery is defective. Team will be back on site early this morning . ETA to be provided INC387610 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/6/2020 16:05 12:52:15 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/06/2020 7:00PM ETR not provided. INC387651 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/6/2020 17:36 11:21:15 Transmission Transmission (Indeterminate) Site located on an island, the team will reach the site on 6/7/2020 as soon as the boats are available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 11:15:15 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue INC387645 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B Talkpool 6/6/2020 19:40 9:17:15 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC387646 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 19:46 9:11:15 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387646 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 19:46 9:11:15 Dependent Affected by the power issue at the main site Attached to HDC240 INC387646 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 19:46 9:11:15 Dependent Affected by the power issue at the main site Attached to HDC240 INC387567 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 20:10 8:47:15 Power Generator failure (Indeterminate) Site located on private business . Access will be possible on the morning, ETA: 7:20AM INC387569 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:40 8:17:15 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:30AM INC387665 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/6/2020 22:02 6:55:15 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC387592 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 23:35 5:22:15 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night.ETA (6/7/2020) around 7:10AM INC387595 HDO444 GALETTE DROUILLARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 0:10 4:47:15 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/7/2020) around 6:30AM INC387678 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/7/2020 0:47 4:10:15 Power Generator failure (Indeterminate) The team cannot wait for the site due to a blockage by another vehicle from an unknown owner. INC387679 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/7/2020 0:59 3:58:15 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 3:00 AM ETR not provided. INC387682 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/7/2020 1:06 3:51:15 Power Generator Failure (Starter battery failure) Starter battery is defective. Talkpool can't provide an update for this case INC387682 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/7/2020 1:06 3:51:15 Dependent Affected by the power issue at the main site Affected by HDN207. INC387682 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/7/2020 1:06 3:51:15 Dependent Affected by the power issue at the main site Affected by HDN207. INC387682 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/7/2020 1:06 3:51:15 Dependent Affected by the power issue at the main site Affected by HDN207. INC387682 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/7/2020 1:06 3:51:15 Dependent Affected by the power issue at the main site Affected by HDN207. INC387705 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 6/7/2020 1:26 3:31:15 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387708 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/7/2020 2:06 2:51:15 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM. INC387693 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 2:03:15 Transmission Transmission (RAU failure) RAU was removed from HDC170 to recover HDN158. Spare will send to the region in the morning for replacement INC387693 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 2:03:15 Dependent Affected by the Transmission issue at the main site Affected by HDC170 INC387696 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/7/2020 3:00 1:57:15 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 06:30h INC387698 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 6/7/2020 3:01 1:56:15 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387802 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/7/2020 3:58 0:59:15 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC387802 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/7/2020 3:58 0:59:15 Dependent Affected by the power issue at the main site Affected by HDO366 INC387802 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/7/2020 3:58 0:59:15 Dependent Affected by the power issue at the main site Affected by HDO366 INC387802 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/7/2020 3:58 0:59:15 Dependent Affected by the power issue at the main site Affected by HDO366 INC387802 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/7/2020 3:58 0:59:15 Dependent Affected by the power issue at the main site Affected by HDO366 INC387802 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/7/2020 3:58 0:59:15 Dependent Affected by the power issue at the main site Affected by HDO366 INC387802 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/7/2020 3:58 0:59:15 Dependent Affected by the power issue at the main site Affected by HDO366 INC387802 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/7/2020 3:58 0:59:15 Dependent Affected by the power issue at the main site Affected by HDO366 INC387802 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/7/2020 3:58 0:59:15 Dependent Affected by the power issue at the main site Affected by HDO366 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 04:27:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 10:27:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1320:25:24 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 243:36:24 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 32:41:24 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 18:57:24 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 15:57:24 RBS RBS Fault (RRUS failure) Faulty RRUS01B8 needed to be replaced. Spare not yet available INC387653 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/6/2020 20:10 10:17:24 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 8:32:24 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 140:17:24 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 65:21:24 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 62:49:24 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 163:41:24 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 34:57:24 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare already approved, ETR to be provided INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 32:17:24 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387646 HDC213 CANGE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 10:41:24 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 6/6/2020 19:46 10:41:24 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 10:41:24 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/6/2020 19:46 10:41:24 Power Affected by the power issue at the main site Affected by HDC240. INC387575 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/6/2020 21:45 8:42:24 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387597 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 0:18 6:09:24 Power Power Failure (Indeterminate) Team is in on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 05:09:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 11:09:17 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 07th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 07th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 641:54:53 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 284:00:53 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 273:39:53 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 251:34:53 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 153:10:53 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 136:14:53 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 115:20:53 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 78:22:53 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 78:22:53 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 56:09:53 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 56:09:53 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 52:48:53 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 40:11:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 39:45:53 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 19:30:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 17:00:53 Power Generator failure (Indeterminate) Team cannot reach the site due to the access blocked by the bandits in the area INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 17:00:53 Dependent Affected by the power issue at the main site Attached to HDO211 INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 16:39:53 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share 6/7/2020 INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 15:50:53 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 15:36:53 Power Generator Failure (Starter battery failure) Starter battery is defective. Team will be back on site early this morning . ETA to be provided INC387610 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/6/2020 16:05 14:59:53 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/06/2020 7:00PM ETR not provided. INC387651 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/6/2020 17:36 13:28:53 Transmission Transmission (Indeterminate) Site located on an island, the team will reach the site on 6/7/2020 as soon as the boats are available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 13:22:53 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue INC387646 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 19:46 11:18:53 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387646 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 19:46 11:18:53 Dependent Affected by the power issue at the main site Attached to HDC240 INC387646 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 19:46 11:18:53 Dependent Affected by the power issue at the main site Attached to HDC240 INC387567 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 20:10 10:54:53 Power Generator failure (Indeterminate) Site located on private business . Access will be possible on the morning, ETA: 8:00AM INC387569 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:40 10:24:53 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:30AM INC387665 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/6/2020 22:02 9:02:53 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387592 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 23:35 7:29:53 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night.ETA (6/7/2020) around 7:30AM INC387678 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 0:47 6:17:53 Power Generator failure (Indeterminate) The team cannot wait for the site due to a blockage by another vehicle from an unknown owner. INC387679 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 0:59 6:05:53 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 3:00 AM ETR not provided. INC387705 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 6/7/2020 1:26 5:38:53 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387578 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/7/2020 2:53 4:11:53 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 AM INC387578 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/7/2020 2:53 4:11:53 Dependent Affected by the power issue at the main site Affected by HDO342 INC387693 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 4:10:53 Transmission Transmission (RAU failure) RAU was removed from HDC170 to recover HDN158. Spare will send to the region in the morning for replacement INC387693 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 4:10:53 Dependent Affected by the Transmission issue at the main site Affected by HDC170 INC387696 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/7/2020 3:00 4:04:53 Power Power Failure (Indeterminate) ETA is expired, Next update will be shared soon INC387698 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 6/7/2020 3:01 4:03:53 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 AM INC387802 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/7/2020 3:58 3:06:53 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP. Follow up is ongoing INC387717 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/7/2020 4:30 2:34:53 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:30h INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/7/2020 6:02 1:02:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/7/2020 6:02 1:02:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387389 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:02 1:02:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387319 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/7/2020 6:02 1:02:53 Dependent Affected by the power issue at the main site Affected by HDC318. INC387467 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/7/2020 6:02 1:02:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/7/2020 6:02 1:02:53 Power Power Failure (Solar System failure) Site should be back in service when sunrise fully recovered Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1321:02:53 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 244:13:53 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 164:18:53 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 140:54:53 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 65:58:53 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 63:26:53 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 35:34:53 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare requested but not yet collected INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 33:18:53 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 32:54:53 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 19:34:53 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 16:34:53 RBS RBS Fault (RRUS failure) Faulty RRUS01B8 needed to be replaced. Spare not yet available INC387646 HDC213 CANGE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 11:18:53 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 6/6/2020 19:46 11:18:53 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 11:18:53 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/6/2020 19:46 11:18:53 Power Affected by the power issue at the main site Affected by HDC240. INC387653 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/6/2020 20:10 10:54:53 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387575 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/6/2020 21:45 9:19:53 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 9:09:53 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387597 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 0:18 6:46:53 Power Power Failure (Indeterminate) Team is in on site INC387802 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/7/2020 6:34 0:30:53 Power Generator failure (Indeterminate) The portable genset can't support the site's load. INC387802 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/7/2020 6:34 0:30:53 Dependent Affected by the power issue at the main site Affected by HDO366 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387645 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B Talkpool 6/6/2020 19:40 6/7/2020 6:48 11:07:29 4:00:00 Not Compliant Power Generator failure (Indeterminate) OK RCA and resolution details still pending from the contractor INC387537 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 6/7/2020 2:59 9:32:38 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Faulty RAU at far end SDH006. Cascaded RAU has been replaced INC387537 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 6/7/2020 2:59 9:32:38 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Faulty RAU at far end SDH006. Cascaded RAU has been replaced INC387537 HDN177 MANGA DULIC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 6/7/2020 2:59 9:32:38 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Faulty RAU at far end SDH006. Cascaded RAU has been replaced INC387537 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 6/7/2020 2:59 9:32:38 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Faulty RAU at far end SDH006. Cascaded RAU has been replaced INC387537 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 6/7/2020 2:59 9:32:38 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Faulty RAU at far end SDH006. Cascaded RAU has been replaced INC387537 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 17:26 6/7/2020 2:59 9:32:38 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Faulty RAU at far end SDH006. Cascaded RAU has been replaced INC387374 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/6/2020 11:14 6/6/2020 19:56 8:41:31 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine Knocking Need to be justified A portable genset has been installed on site site INC387374 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/6/2020 11:14 6/6/2020 19:56 8:41:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/6/2020 11:14 6/6/2020 19:56 8:41:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/6/2020 11:14 6/6/2020 19:56 8:41:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/6/2020 11:14 6/6/2020 19:56 8:41:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/6/2020 11:14 6/6/2020 19:56 8:41:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/6/2020 11:14 6/6/2020 19:56 8:41:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387374 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/6/2020 11:14 6/6/2020 19:56 8:41:31 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387627 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/6/2020 16:48 6/6/2020 22:47 5:59:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC387625 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/6/2020 16:26 6/6/2020 22:12 5:45:34 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed due to fuel valve was closed Need to be justified Fuel valve was opened and genset restarted INC387682 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/7/2020 1:06 6/7/2020 6:48 5:41:17 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Pending Need to be justified RCA and resolution details to be provided by the contractor INC387682 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/7/2020 1:06 6/7/2020 6:48 5:41:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the mains site INC387682 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/7/2020 1:06 6/7/2020 6:48 5:41:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the mains site INC387682 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/7/2020 1:06 6/7/2020 6:48 5:41:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the mains site INC387682 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/7/2020 1:06 6/7/2020 6:48 5:41:17 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the mains site INC387514 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/6/2020 14:54 6/6/2020 19:19 4:25:21 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal Need to be justified 1 gallon of oil added INC387708 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/7/2020 2:06 6/7/2020 6:05 3:58:17 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped OK Genset has been restarted INC387657 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 21:25 6/7/2020 1:16 3:50:28 4:00:00 Compliant Power Generator failure (High temperature) (High temperature) OK 1 gal. of coolant added, reset alarm and genset restarted. INC387657 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 21:25 6/7/2020 1:16 3:50:28 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO554 Cascaded back in the air with the main site INC387549 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 18:25 6/6/2020 21:54 3:29:01 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC387647 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/6/2020 19:24 6/6/2020 22:27 3:02:34 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker ZTE tripped OK Reset breaker ZTE and genset restarted. INC387650 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/6/2020 20:14 6/6/2020 23:16 3:01:52 4:00:00 Compliant Power Generator failure (High temperature) (High temperature) OK 1 1/2 gal. of coolant added, reset alarm and genset restarted. INC387802 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/7/2020 3:58 6/7/2020 6:34 2:35:32 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel OK Fuel added and the portbale genset INC387802 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/7/2020 3:58 6/7/2020 6:34 2:35:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387802 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/7/2020 3:58 6/7/2020 6:34 2:35:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387802 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/7/2020 3:58 6/7/2020 6:34 2:35:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387802 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/7/2020 3:58 6/7/2020 6:34 2:35:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387802 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/7/2020 3:58 6/7/2020 6:34 2:35:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387802 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/7/2020 3:58 6/7/2020 6:34 2:35:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387802 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/7/2020 3:58 6/7/2020 6:34 2:35:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387802 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/7/2020 3:58 6/7/2020 6:34 2:35:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC387702 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/7/2020 1:02 6/7/2020 3:37 2:34:33 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC387667 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/6/2020 22:06 6/7/2020 0:27 2:20:27 4:00:00 Compliant RBS RBS Fault (DUG Failure) DUG Failure OK Power reset on DUG INC387636 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/6/2020 18:25 6/6/2020 20:45 2:19:37 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage OK Reset alarm and genset restarted INC387353 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. INC387353 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. INC387353 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/6/2020 3:14 6/6/2020 5:15 2:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN329 Cascaded Back up with main site. INC387649 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:15 6/6/2020 22:10 1:55:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear seal OK 1 gallon of oil added; and genset has been restarted. INC387561 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/6/2020 19:58 6/6/2020 21:50 1:52:00 4:00:00 Compliant Power Generator Failure (Underspeed) Fuel filter was dirty OK Fuel filter cleaned and genset restarted INC387561 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/6/2020 19:58 6/6/2020 21:50 1:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the mains site INC387561 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/6/2020 19:58 6/6/2020 21:50 1:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the mains site INC387561 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/6/2020 19:58 6/6/2020 21:50 1:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the mains site INC387561 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/6/2020 19:58 6/6/2020 21:50 1:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the mains site INC387578 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/6/2020 22:02 6/6/2020 23:26 1:23:33 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC387578 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/6/2020 22:02 6/6/2020 23:26 1:23:33 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO342 Cascaded Back in service with the main site INC387666 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 22:02 6/6/2020 23:25 1:22:05 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC387666 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 22:02 6/6/2020 23:25 1:22:05 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO021 Cascaded back in the air with the main site INC387669 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G+3G D Talkpool 6/6/2020 23:10 6/7/2020 0:02 0:51:26 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on ai without intervention INC387669 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 6/6/2020 23:10 6/7/2020 0:02 0:51:26 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC151. Cascaded Back on air with the mains site INC387669 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/6/2020 23:10 6/7/2020 0:02 0:51:26 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC151. Cascaded Back on air with the mains site INC387669 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G B Talkpool 6/6/2020 23:10 6/7/2020 0:02 0:51:26 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC151. Cascaded Back on air with the mains site INC387669 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/6/2020 23:10 6/7/2020 0:02 0:51:26 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC151. Cascaded Back on air with the mains site INC387703 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/7/2020 1:14 6/7/2020 1:42 0:27:27 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up by itself Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387561 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/6/2020 19:58 6/6/2020 21:50 1:52:00 4:00:00 Compliant Power Generator Failure (Underspeed) Fuel filter was dirty OK Fuel filter cleaned and genset restarted INC387682 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/7/2020 1:06 6/7/2020 6:48 5:41:17 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Pending Need to be justified RCA and resolution details to be provided by the contractor INC387621 HDO376 CROIX_HILAIRE Ouest Ericsson 2G C Talkpool 6/6/2020 14:30 6/6/2020 19:46 5:15:31 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Power reset on RUS and reload by NOC INC387574 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 6/6/2020 21:55 6/7/2020 0:10 2:15:00 4:00:00 Compliant RBS RBS Fault (SFP connector Issue) SFP connector Issue OK SFP has been replaced INC387667 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/6/2020 22:06 6/7/2020 0:27 2:20:27 4:00:00 Compliant RBS RBS Fault (DUG Failure) DUG Failure OK Power reset on DUG INC366618 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 4/23/2020 14:51 6/7/2020 3:05 3:20:27 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from Digicel INC387701 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/7/2020 0:54 6/7/2020 4:32 3:37:31 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site back on air without intervention INC387706 HDS322 CAS JACQUES/MARIGOT Sud-Est Ericsson 2G D Talkpool 6/7/2020 1:30 6/7/2020 4:39 3:09:25 4:00:00 Compliant Power Power Failure (Solar System failure) Indeterminate OK Site back on air without intervention Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 06:30:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 12:30:11 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 13 8 16 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 5 1 0 21 ZTE 5 5 0 0 5 Huawei 16 16 16 0 16 Network 39 26 17 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 3 0 3 8 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 643:19:12 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 285:25:12 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 275:04:12 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 252:59:12 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 154:35:12 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 137:39:12 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 116:45:12 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 79:47:12 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 79:47:12 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 57:34:12 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 57:34:12 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 54:13:12 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 41:36:12 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 41:10:12 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 20:55:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 18:25:12 Power Generator failure (Indeterminate) Team can not reach the site due to the access blocked by the bandits in the area INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 18:25:12 Dependent Affected by the power issue at the main site Attached to HDO211 INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 18:04:12 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share once available. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 17:15:12 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 17:01:12 Power Generator Failure (Starter battery failure) Starter battery is defective. Team will be back on site . ETA to be provided INC387610 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/6/2020 16:05 16:24:12 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/06/2020 7:00PM ETR not provided. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 14:47:12 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387646 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 19:46 12:43:12 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387646 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 19:46 12:43:12 Dependent Affected by the power issue at the main site Attached to HDC240 INC387646 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 19:46 12:43:12 Dependent Affected by the power issue at the main site Attached to HDC240 INC387567 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 20:10 12:19:12 Power Generator failure (Indeterminate) Site located on private business . Access will be possible on the morning, ETA: 8:15AM INC387569 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:40 11:49:12 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning. ETA expired, new ETA not yet provide INC387592 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 23:35 8:54:12 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. ETA (6/7/2020) ETA 8:30AM INC387679 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 0:59 7:30:12 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 3:00 AM ETR not provided. INC387705 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 6/7/2020 1:26 7:03:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:00 AM INC387693 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 5:35:12 Transmission Transmission (RAU failure) RAU was removed from HDC170 to recover HDN158. Spare will send to the region in the morning for replacement INC387693 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 5:35:12 Dependent Affected by the Transmission issue at the main site Affected by HDC170 INC387693 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 6/7/2020 2:54 5:35:12 Dependent Affected by the Transmission issue at the main site Affected by HDC170 INC387698 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 6/7/2020 3:01 5:28:12 Power Generator failure (Indeterminate) Team is working on the site INC387802 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/7/2020 3:58 4:31:12 Transmission Transmission issue 3G remain down after power issue solved. TX team will be dispatched INC387717 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/7/2020 4:30 3:59:12 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:30h INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/7/2020 6:02 2:27:12 Power Power Failure (Solar System failure) Site should be back in service when sunrise fully recovered INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/7/2020 6:02 2:27:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/7/2020 6:02 2:27:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387319 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/7/2020 6:02 2:27:12 Dependent Affected by the power issue at the main site Affected by HDC318. INC387467 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/7/2020 6:02 2:27:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387734 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/7/2020 7:12 1:17:12 Transmission Transmission (Indeterminate) Team is informed. ETA 10:18 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 07:27:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 13:27:55 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 5 13 11 20 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 7 3 0 30 ZTE 4 4 0 0 4 Huawei 15 15 15 0 15 Network 45 26 18 0 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 3 0 1 16 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 644:08:58 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 286:14:58 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 275:53:58 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 253:48:58 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 155:24:58 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 117:34:58 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 80:36:58 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 80:36:58 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 58:23:58 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 58:23:58 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 55:02:58 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 42:25:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 21:44:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/6/2020 14:04 19:14:58 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/6/2020 14:04 19:14:58 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:04 19:14:58 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share once available. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 14:04 19:14:58 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387705 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:04 19:14:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:00 AM INC387802 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/6/2020 14:04 19:14:58 Power Generator failure (Indeterminate) The portable genset can't support the site's load. INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:04 19:14:58 Power Power Failure (Solar System failure) Site should be back in service when sunrise fully recovered INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 19:14:58 Power Generator failure (Indeterminate) Team cannot reach the site due to the access blocked by the bandits in the area INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 19:14:58 Dependent Affected by the power issue at the main site Attached to HDO211 INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 17:50:58 Power Generator Failure (Starter battery failure) Starter battery is defective. Team will be back on site . ETA to be provided INC387610 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/6/2020 16:05 17:13:58 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/06/2020 7:00PM ETR not provided. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 15:36:58 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387646 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 19:46 13:32:58 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387646 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 19:46 13:32:58 Dependent Affected by the power issue at the main site Attached to HDC240 INC387646 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 19:46 13:32:58 Dependent Affected by the power issue at the main site Attached to HDC240 INC387569 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:40 12:38:58 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning. ETA 9:30AM INC387679 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 0:59 8:19:58 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 3:00 AM ETR not provided. INC387693 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 6:24:58 Transmission Transmission (RAU failure) RAU was removed from HDC170 to recover HDN158. Spare is in transit. ETR:2H30PM INC387693 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 6:24:58 Dependent Affected by the Transmission issue at the main site Affected by HDC170 INC387693 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 6/7/2020 2:54 6:24:58 Dependent Affected by the Transmission issue at the main site Affected by HDC170 INC387717 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/7/2020 4:30 4:48:58 Power Power Failure (Indeterminate) Team is on site INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/7/2020 6:02 3:16:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/7/2020 6:02 3:16:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387467 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/7/2020 6:02 3:16:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387746 HDN230 NAN_CHAMPS Nord-Est Ericsson 2G+3G+LTE C Talkpool 6/7/2020 8:23 0:55:58 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. INC387746 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 6/7/2020 8:23 0:55:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC387746 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/7/2020 8:23 0:55:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC387746 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 6/7/2020 8:23 0:55:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC387746 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 6/7/2020 8:23 0:55:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC387746 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 6/7/2020 8:23 0:55:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC387746 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 6/7/2020 8:23 0:55:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC387746 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G+LTE A Talkpool 6/7/2020 8:23 0:55:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC387746 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 6/7/2020 8:23 0:55:58 Dependent Affected by the power issue at the main site Attached to HDN230 INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 8:31 0:47:58 Power Generator failure (Indeterminate) ETA expired, new ETA:10h20AM INC387837 HDN218 TERRIER_ROUGE Nord-Est Ericsson 2G+3G C Talkpool 6/7/2020 8:34 0:44:58 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided. INC387837 HDN288 PHAETON_TIMILI Nord-Est Ericsson 2G D Talkpool 6/7/2020 8:34 0:44:58 Dependent Affected by the power issue at the main site Attached to HDN218 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Access granted. Power will be dispatched Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 07:35:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 13:35:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1323:32:16 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 246:43:16 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 166:48:16 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 143:24:16 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 68:28:16 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 65:56:16 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 38:04:16 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare requested but not yet collected INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 35:48:16 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 35:24:16 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 22:04:16 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 19:04:16 RBS RBS Fault (RRUS failure) Faulty RRUS01B8 needed to be replaced. Spare not yet available INC387646 HDC213 CANGE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 13:48:16 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 6/6/2020 19:46 13:48:16 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 13:48:16 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/6/2020 19:46 13:48:16 Power Affected by the power issue at the main site Affected by HDC240. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 11:39:16 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387597 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 0:18 9:16:16 Power Power Failure (Indeterminate) Team is still in on site INC387597 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 0:18 9:16:16 Dependent Affected by the power issue at the main site Affected by HDN161 INC387802 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/7/2020 6:34 3:00:16 Power Generator failure (Indeterminate) The portable genset can't support the site's load. INC387802 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/7/2020 6:34 3:00:16 Dependent Affected by the power issue at the main site Affected by HDO366 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 09:33:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 15:33:41 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 4 11 7 10 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 4 1 0 14 ZTE 5 5 0 0 5 Huawei 13 13 13 1 13 Network 30 22 14 1 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 1 7 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 646:19:16 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 288:25:16 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 278:04:16 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 255:59:16 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 157:35:16 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 140:39:16 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 119:45:16 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 82:47:16 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 82:47:16 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 60:34:16 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 60:34:16 Dependent Affected by the power issue at the main site Attached to HDC016 INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/5/2020 2:16 57:13:16 Fuel Generator failure (Fuel issue) Fuel team is aware 06/05/2020 08:50AM ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 44:36:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 44:10:16 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 21:25:16 Power Generator failure (Indeterminate) Team can not reach the site due to the access blocked by the bandits in the area INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 14:04 21:25:16 Dependent Affected by the power issue at the main site Attached to HDO211 INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 21:04:16 Power Generator failure (Radiator failure) Radiator faulty. Spare not yet available. More update will be share once available. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 20:15:16 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 17:47:16 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387646 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 19:46 15:43:16 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387646 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 19:46 15:43:16 Dependent Affected by the power issue at the main site Attached to HDC240 INC387646 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/6/2020 19:46 15:43:16 Dependent Affected by the power issue at the main site Attached to HDC240 INC387679 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/7/2020 0:59 10:30:16 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 3:00 AM ETR not provided. INC387693 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 8:35:16 Transmission Transmission (RAU failure) RAU was removed from HDC170 to recover HDN158. Spare is in transit for replacement, ETR 2:00PM. INC387693 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 8:35:16 Dependent Affected by the Transmission issue at the main site Affected by HDC170 INC387693 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 6/7/2020 2:54 8:35:16 Dependent Affected by the Transmission issue at the main site Affected by HDC170 INC387802 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/7/2020 3:58 7:31:16 Power Generator failure (Indeterminate) The portable genset can't support the site's load. INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/7/2020 6:02 5:27:16 Power Power Failure (Solar System failure) Solar site, bad weather, it will up when sunrise fully recovered INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/7/2020 6:02 5:27:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 8:31 2:58:16 Power Generator failure (Indeterminate) Team working on site INC387750 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G A Talkpool 6/7/2020 8:48 2:41:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 AM INC387717 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/7/2020 10:18 1:11:16 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:30AM, more update is expected from team. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 10:41:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 16:41:09 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1326:36:40 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 249:47:40 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 169:52:40 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 146:28:40 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 71:32:40 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 69:00:40 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 38:52:40 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 38:28:40 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 25:08:40 RBS RBS Fault (Rectifier failure) Faulty Rectifier needed to be replaced. Spare not yet available INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 25:04:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 22:08:40 RBS RBS Fault (RRUS failure) Faulty RRUS01B8 needed to be replaced. Spare not yet available INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 21:10:40 Power Generator Failure (Starter battery failure) Starter battery is defective. Team is looking for a starter battery. ETA to be provided INC387646 HDC213 CANGE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 16:52:40 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 6/6/2020 19:46 16:52:40 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 16:52:40 Power Affected by the power issue at the main site Affected by HDC240. INC387646 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/6/2020 19:46 16:52:40 Power Affected by the power issue at the main site Affected by HDC240. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 14:43:40 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387597 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 0:18 12:20:40 RBS RBS Fault (Indeterminate) No power issue found, Tx team is requested ETA to be provided. INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 6:32:40 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar energy back to the normal INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 6:32:40 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC387802 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/7/2020 6:34 6:04:40 Power Generator failure (Indeterminate) The portable genset can't support the site's load. INC387802 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/7/2020 6:34 6:04:40 Dependent Affected by the power issue at the main site Affected by HDO366 INC387575 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/7/2020 11:14 1:24:40 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 12:35:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 18:35:14 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 6 10 7 6 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 5 1 0 12 ZTE 4 4 0 0 4 Huawei 13 13 13 0 13 Network 26 22 14 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 2 5 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 649:23:34 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 291:29:34 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 281:08:34 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 259:03:34 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 160:39:34 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 143:43:34 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 122:49:34 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 85:51:34 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 85:51:34 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 63:38:34 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 63:38:34 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 47:40:34 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 47:14:34 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 20:51:34 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387693 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 11:39:34 Transmission Transmission (RAU failure) RAU was removed from HDC170 to recover HDN158. Spare will send to the region i for replacement, ETR 2:00PM. INC387693 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 11:39:34 Dependent Affected by the Transmission issue at the main site Affected by HDC170 INC387693 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 6/7/2020 2:54 11:39:34 Dependent Affected by the Transmission issue at the main site Affected by HDC170 INC387802 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/7/2020 3:58 10:35:34 Power Generator failure (Indeterminate) The portable genset can't support the site's load. INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/7/2020 6:02 8:31:34 Power Power Failure (Solar System failure) Solar site, bad weather, it will up when sunrise fully recovered INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/7/2020 6:02 8:31:34 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 6:02:34 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387717 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 6/7/2020 10:18 4:15:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/7/2020 at 12:00PM. ETR to be provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 3:33:34 Transmission Transmission (Indeterminate) Tx Team is informed. ETA not yet available INC387870 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/7/2020 11:52 2:41:34 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:40 PM INC387797 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 6/7/2020 12:10 2:23:34 Power Generator failure (Indeterminate) Team has been informed, ETA 3:15pm. INC387878 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 13:32 1:01:34 Power Generator failure (Indeterminate) Team is informed , ETA 2:30PM INC387878 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 13:32 1:01:34 Dependent Affected by the power issue at the main site Attached to HDO021 INC387910 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 13:36 0:57:34 Power Generator failure (Indeterminate) Team is informed , ETA 3:10PM INC387880 HDC032 MONTROUIS Centre Huawei 2G+3G+LTE B Talkpool 6/7/2020 13:40 0:53:34 Power Generator failure (Indeterminate) Team has been informed, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 12:54:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 18:54:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1328:51:28 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 252:02:28 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 172:07:28 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 148:43:28 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 73:47:28 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 71:15:28 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 41:07:28 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 40:43:28 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 27:19:28 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 24:23:28 RBS RBS Fault (RRUS failure) Faulty RRUS01B8 needed to be replaced. Spare not yet available INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 23:39:28 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 16:58:28 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 8:47:28 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar energy back to the normal INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 8:47:28 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC387802 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/7/2020 6:34 8:19:28 Power Generator failure (Indeterminate) The portable genset can't support the site's load. INC387802 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/7/2020 6:34 8:19:28 Dependent Affected by the power issue at the main site Affected by HDO366 INC387767 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 6/7/2020 10:42 4:11:28 RBS RBS Fault (Indeterminate) Tx team has been requested, ETA to be provided. INC387575 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/7/2020 11:14 3:39:28 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/7/2020 14:22 0:31:28 RBS RBS Fault (Indeterminate) 1800 MHz band has no traffic. Team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 14:37:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 20:37:13 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 7 12 8 8 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 15 ZTE 7 7 2 0 7 Huawei 13 13 13 0 13 Network 33 24 16 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 2 0 2 6 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 651:25:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 293:31:32 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 283:10:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 261:05:32 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 162:41:32 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 145:45:32 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 124:51:32 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 87:53:32 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 87:53:32 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 65:40:32 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 65:40:32 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 49:42:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 49:16:32 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 22:53:32 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387802 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/7/2020 3:58 12:37:32 Power Generator failure (Indeterminate) The portable genset can't support the site's load. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/7/2020 6:02 10:33:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 8:04:32 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387717 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 6/7/2020 10:18 6:17:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/7/2020 at 12:00PM. ETR to be provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 5:35:32 Transmission Transmission (Indeterminate) Tx Team is informed. ETA not yet available INC387870 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/7/2020 11:52 4:43:32 Power Generator failure (Indeterminate) Team is working on the site INC387895 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/7/2020 11:52 4:43:32 Power Generator failure (Indeterminate) Team is working on the site INC387898 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/7/2020 11:52 4:43:32 Power Generator failure (Indeterminate) Team is informed. ETA 4:40 PM INC387898 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/7/2020 11:52 4:43:32 Dependent Affected by the power issue at the main site Attached to HDS225 INC387898 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/7/2020 11:52 4:43:32 Dependent Affected by the power issue at the main site Attached to HDS225 INC387797 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 6/7/2020 12:10 4:25:32 Transmission Transmission (Indeterminate) Tx team has been requested, team is aware ETA 4:30PM. INC387910 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 13:36 2:59:32 Power Generator failure (Indeterminate) Team working on site INC387880 HDC032 MONTROUIS Centre Huawei 2G+3G+LTE B Talkpool 6/7/2020 13:40 2:55:32 Power Generator failure (Indeterminate) Team has been informed, ETA to be provided. INC387882 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/7/2020 14:12 2:23:32 Power Generator failure (Indeterminate) Team is informed. ETA 5:15 PM INC387883 HDC233 BOROC Centre Ericsson 2G D Talkpool 6/7/2020 14:14 2:21:32 Power Generator failure (Indeterminate) Team has been informed, ETA 5:00PM. INC387883 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/7/2020 14:14 2:21:32 Dependent Affected by the power issue at the main site Affected by HDC233 INC387883 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 6/7/2020 14:14 2:21:32 Dependent Affected by the power issue at the main site Affected by HDC233 INC387886 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/7/2020 14:21 2:14:32 Power Generator failure (Indeterminate) Team is informed , ETA 4:10PM INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 2:07:32 Power Generator failure (Indeterminate) Team is informed , ETA 4:20PM INC387925 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 14:47 1:48:32 Power Generator failure (Indeterminate) Team is informed , ETA 4:30PM INC388008 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/7/2020 15:35 1:00:32 Power Generator failure (Indeterminate) Team has been informed, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun Jun 7 15:00:54 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 7 Jun 2020 21:00:54 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: NOC, Please see the below comments, HDS105 ? RESTORED HDS423 ? RESTORED HDS225 ? RESTORED HDO295 ? RESTORED HDC032 ? RESTORED HDC233 ? RESTORED HDO534 ? RESTORED HDO670 - RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 07 June 2020 16:39 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 7 12 8 8 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 15 ZTE 7 7 2 0 7 Huawei 13 13 13 0 13 Network 33 24 16 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 2 0 2 6 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 651:25:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 293:31:32 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 283:10:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 261:05:32 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 162:41:32 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 145:45:32 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 124:51:32 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 87:53:32 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 87:53:32 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 65:40:32 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 65:40:32 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 49:42:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 49:16:32 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 22:53:32 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387802 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/7/2020 3:58 12:37:32 Power Generator failure (Indeterminate) The portable genset can't support the site's load. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/7/2020 6:02 10:33:32 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 8:04:32 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387717 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 6/7/2020 10:18 6:17:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/7/2020 at 12:00PM. ETR to be provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 5:35:32 Transmission Transmission (Indeterminate) Tx Team is informed. ETA not yet available INC387870 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/7/2020 11:52 4:43:32 Power Generator failure (Indeterminate) Team is working on the site INC387895 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/7/2020 11:52 4:43:32 Power Generator failure (Indeterminate) Team is working on the site INC387898 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/7/2020 11:52 4:43:32 Power Generator failure (Indeterminate) Team is informed. ETA 4:40 PM INC387898 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/7/2020 11:52 4:43:32 Dependent Affected by the power issue at the main site Attached to HDS225 INC387898 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/7/2020 11:52 4:43:32 Dependent Affected by the power issue at the main site Attached to HDS225 INC387797 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 6/7/2020 12:10 4:25:32 Transmission Transmission (Indeterminate) Tx team has been requested, team is aware ETA 4:30PM. INC387910 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 13:36 2:59:32 Power Generator failure (Indeterminate) Team working on site INC387880 HDC032 MONTROUIS Centre Huawei 2G+3G+LTE B Talkpool 6/7/2020 13:40 2:55:32 Power Generator failure (Indeterminate) Team has been informed, ETA to be provided. INC387882 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/7/2020 14:12 2:23:32 Power Generator failure (Indeterminate) Team is informed. ETA 5:15 PM INC387883 HDC233 BOROC Centre Ericsson 2G D Talkpool 6/7/2020 14:14 2:21:32 Power Generator failure (Indeterminate) Team has been informed, ETA 5:00PM. INC387883 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/7/2020 14:14 2:21:32 Dependent Affected by the power issue at the main site Affected by HDC233 INC387883 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 6/7/2020 14:14 2:21:32 Dependent Affected by the power issue at the main site Affected by HDC233 INC387886 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/7/2020 14:21 2:14:32 Power Generator failure (Indeterminate) Team is informed , ETA 4:10PM INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 2:07:32 Power Generator failure (Indeterminate) Team is informed , ETA 4:20PM INC387925 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 14:47 1:48:32 Power Generator failure (Indeterminate) Team is informed , ETA 4:30PM INC388008 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/7/2020 15:35 1:00:32 Power Generator failure (Indeterminate) Team has been informed, ETA to be provided. * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B 31-Jan-20 Access Owner Seal removal had been planned for May 26th but still no update. Acquisition Next Update June 12th INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can?t reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[75028827].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[75028827].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 821D5ED54568413AACC2818E16F9509F.jpg Type: image/jpeg Size: 10377 bytes Desc: 821D5ED54568413AACC2818E16F9509F.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 138FE0488DBB41DF8565774E9F461E97.png Type: image/png Size: 132 bytes Desc: 138FE0488DBB41DF8565774E9F461E97.png URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 16:52:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 22:52:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1332:50:04 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 256:01:04 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 176:06:04 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 152:42:04 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 77:46:04 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 75:14:04 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 45:06:04 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 44:42:04 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 31:18:04 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 28:22:04 RBS RBS Fault (RRUS failure) Faulty RRUS01B8 needed to be replaced. Spare not yet available INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 27:38:04 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 20:57:04 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 12:46:04 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar energy back to the normal INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 12:46:04 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC387575 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/7/2020 11:14 7:38:04 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/7/2020 14:22 4:30:04 RBS RBS Fault (Indeterminate) Team is working on the site for genset swapping Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 17:45:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 7 Jun 2020 23:45:38 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 07th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 07th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC329811 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 1/31/2020 0:00 3091:36:45 Power Generator failure (Indeterminate) Access is granted. Power team was on site but the site is still down. Team will check again INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 654:26:45 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 296:32:45 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 286:11:45 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 264:06:45 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 165:42:45 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 148:46:45 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 127:52:45 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 90:54:45 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 90:54:45 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 68:41:45 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 68:41:45 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 52:43:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 52:17:45 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 25:54:45 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/7/2020 6:02 13:34:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 11:05:45 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387717 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 6/7/2020 10:18 9:18:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/7/2020 at 12:00PM. ETR to be provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 8:36:45 Transmission Transmission (Indeterminate) Tx Team is informed. ETA 7:10 PM INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 5:08:45 Power Generator failure (Indeterminate) there is a noise on the engine , Team will back on site to fixed the issue, ETA 7:40PM INC387903 HAIDO220 BIZOTON_53 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 3:31:45 Fuel Generator failure (Fuel issue) Fuel Team is informed , 6/7/2020 at 3:50PM , rescue is ongoing INC387903 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC387903 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC387903 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC387903 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC387903 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC387903 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC387903 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC387903 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC387903 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC387903 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC387903 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC387903 HDO179 MARTISSANT_17 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC387903 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 3:31:45 Dependent Affected by the fuel issue at the main site Attached to HDO220 INC388022 HDN230 NAN_CHAMPS Nord-Est Ericsson 2G+3G+LTE C Talkpool 6/7/2020 16:36 3:00:45 Power Generator failure (Indeterminate) Team has been informed, ETA 7:30PM. INC388022 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 6/7/2020 16:36 3:00:45 Dependent Affected by the power issue at the main site Affected by HDN230 INC388022 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/7/2020 16:36 3:00:45 Dependent Affected by the power issue at the main site Affected by HDN230 INC388022 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 6/7/2020 16:36 3:00:45 Dependent Affected by the power issue at the main site Affected by HDN230 INC388022 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 6/7/2020 16:36 3:00:45 Dependent Affected by the power issue at the main site Affected by HDN230 INC388022 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 6/7/2020 16:36 3:00:45 Dependent Affected by the power issue at the main site Affected by HDN230 INC388022 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 6/7/2020 16:36 3:00:45 Dependent Affected by the power issue at the main site Affected by HDN230 INC388022 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G+LTE A Talkpool 6/7/2020 16:36 3:00:45 Dependent Affected by the power issue at the main site Affected by HDN230 INC388022 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 6/7/2020 16:36 3:00:45 Dependent Affected by the power issue at the main site Affected by HDN230 INC388015 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 6/7/2020 16:40 2:56:45 Power Generator failure (Indeterminate) Team is aware, ETA 7:00PM expired more update is expected from team. INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 3G B Talkpool 6/7/2020 18:11 1:25:45 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC388035 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 18:26 1:10:45 Power Generator failure (Indeterminate) Team is informed , ETA 7:40PM INC388041 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 18:37 0:59:45 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1333:34:45 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 256:45:45 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 176:50:45 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 153:26:45 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 78:30:45 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 75:58:45 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 45:50:45 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 45:26:45 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 32:02:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 29:06:45 RBS RBS Fault (RRUS failure) Faulty RRUS01B8 needed to be replaced. Spare not yet available INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 28:22:45 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 21:41:45 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387767 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 6/7/2020 5:50 13:46:45 RBS RBS Fault (Indeterminate) Tx team isworking on site. INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 13:30:45 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar energy back to the normal INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 13:30:45 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC387575 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/7/2020 11:14 8:22:45 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/7/2020 14:22 5:14:45 RBS RBS Fault (Indeterminate) Team is working on the site for genset swapping INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 1:56:45 RBS RBS Fault (Indeterminate) Site remains down, tx team is aware ETA to be provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387678 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 0:47 6/7/2020 7:47 7:00:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) No alarm displayed due to battery faulty Need to be justified Team check everything and restart the genset with another battery INC387567 HAIDO020 EDEN_PLAZA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 20:10 6/7/2020 8:51 12:41:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) DG stop due to emergency stop press Need to be justified Button reset and restart auto INC387592 HDO150 PORTAIL_LEOGANE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 23:35 6/7/2020 9:10 9:35:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) under speed low fuel level and decanter dirty Need to be justified Team cleaned and restart the genset INC387569 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/6/2020 20:40 6/7/2020 10:07 13:27:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Engine fail to start due to battery faulty Need to be justified Restart auto with another battery INC387610 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/6/2020 16:05 6/7/2020 12:07 20:02:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) genset was out of fuel Fuel Delivery Delay Site back on air after refueling INC387781 HDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 11:36 6/7/2020 12:44 1:08:00 4:00:00 Compliant Power Generator Failure (Underspeed) Under speed / creeping fuel dirty OK Team cleaned it , genset bleed restart INC387679 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 0:59 6/7/2020 13:30 12:31:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) genset was out of fuel Fuel Delivery Delay Site back on air after refueling INC387878 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 13:32 6/7/2020 14:05 0:33:00 4:00:00 Compliant Power Generator failure (Indeterminate) Engine fail to start due to Terminal battery loose OK Team adjusted it and reset alarm restart the genset INC387878 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 13:32 6/7/2020 14:05 0:33:00 4:00:00 Compliant Power Affected by the power issue at the main site Attached to HDO021 Cascaded back in the air with the main site INC387910 HDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 13:36 6/7/2020 17:05 3:29:00 4:00:00 Compliant Power Generator failure (Indeterminate) DG running battery backup not charging OK Team make a power reset on genset and restart genset INC387886 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/7/2020 14:21 6/7/2020 17:05 2:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) DG running , ZTE not powered enough OK power reset made on ZTE control board INC387925 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 14:47 6/7/2020 17:30 2:43:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to rear and front seal critical OK 1gal 1/2 oil added and restart genset INC387938 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/7/2020 16:02 6/7/2020 17:50 1:48:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) genset breaker tripped due high voltage OK Team reset breaker INC387665 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/6/2020 22:02 6/7/2020 8:12 10:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Charge over current/low voltage Need to be justified Alarm reset and genset has been started on auto mode. INC387651 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/6/2020 17:36 6/7/2020 8:36 15:00:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW Issue Need to be justified DUW just restarted INC387578 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/7/2020 2:53 6/7/2020 9:03 6:10:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Faulty starter batterry Need to be justified Genset has been started with another battery. INC387578 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/7/2020 2:53 6/7/2020 9:03 6:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO342 Cascaded The site is back in service once the issue solved INC387698 HAIGA151 CHARIO Grande-Anse ZTE 2G+3G C Talkpool 6/7/2020 3:01 6/7/2020 9:36 6:35:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 Gallon and a half of oil was added. INC387734 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/7/2020 7:12 6/7/2020 9:57 2:45:00 4:00:00 Compliant Transmission Transmission (Indeterminate) indeterminate OK restored after CV reload INC387651 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/6/2020 17:36 6/7/2020 10:14 16:38:00 4:00:00 Not Compliant Transmission RBS Fault (DUW failure) DUW faulty Need to be justified DUW has been reset INC387843 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/7/2020 9:18 6/7/2020 10:15 0:57:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar site system OK Solar site, site is up by the sunrise INC387705 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 6/7/2020 1:26 6/7/2020 10:23 8:57:00 4:00:00 Not Compliant Power Generator failure (High temperature) (High temperature) Need to be justified 1 Gallon of water added and Genset restarted INC387601 HAIGA156 GABRIEL Grande-Anse ZTE 2G+3G D Talkpool 6/6/2020 14:25 6/7/2020 10:38 20:13:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) (Radiator failure) Need to be justified The radiator has been replaced.and 1 gallon colant added INC387750 HAIDS119 CAYES_CITY_COW Sud ZTE 2G+3G A Talkpool 6/7/2020 8:48 6/7/2020 11:19 2:31:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC Low voltage OK The genset has been started with another battery INC387847 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 2G+3G B Talkpool 6/7/2020 9:46 6/7/2020 11:21 1:35:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator issue OK 1 gallon of coolant added then genset restarted INC387847 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B Talkpool 6/7/2020 11:54 6/7/2020 12:21 0:27:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HGA024 Cascaded The site is back in service once the issue solved INC387867 HGA002 MIRAGOANE Nippes Ericsson 2G+3G A Talkpool 6/7/2020 11:52 6/7/2020 12:21 0:29:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC387867 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 6/7/2020 11:52 6/7/2020 12:21 0:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA002 Cascaded The site is back in service once the issue solved INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 6/7/2020 11:48 20:34:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/7/2020 6:02 6/7/2020 11:52 5:50:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar site system Need to be justified Solar site, site is up by the sunrise INC387870 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/7/2020 11:52 6/7/2020 12:14 0:22:00 4:00:00 Compliant Power Generator failure (High temperature) Water pump leak OK Water pump repaired , 1\gal of coolant added and genset restarted INC387895 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/7/2020 11:52 6/7/2020 13:16 1:24:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC387898 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/7/2020 11:52 6/7/2020 15:28 3:36:00 4:00:00 Compliant Power Generator failure (High temperature) Water pump leak OK Water pump repaired , 1\gal of coolant added and genset restarted INC387898 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/7/2020 11:52 6/7/2020 15:28 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS225 Cascaded The site is back in service once the issue solved INC387898 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/7/2020 11:52 6/7/2020 15:28 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS225 Cascaded The site is back in service once the issue solved INC387870 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/7/2020 11:52 6/7/2020 15:44 3:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low voltage OK Team has reset all breakers and genset has been restarted INC387882 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/7/2020 14:12 6/7/2020 17:18 3:06:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC387802 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/7/2020 3:58 6/7/2020 17:42 13:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC387696 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/7/2020 3:00 6/7/2020 6:57 3:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC387389 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:02 6/7/2020 7:55 1:53:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail OK Back up with sunrise. INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 6/7/2020 10:15 22:41:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Back up with sunrise. INC387319 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/7/2020 6:02 6/7/2020 11:00 4:58:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Back up with sunrise. INC387837 HDN218 TERRIER_ROUGE Nord-Est Ericsson 2G+3G C Talkpool 6/7/2020 8:34 6/7/2020 9:15 0:41:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Site up without any intervention from power team. INC387837 HDN288 PHAETON_TIMILI Nord-Est Ericsson 2G D Talkpool 6/7/2020 8:34 6/7/2020 9:15 0:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN218. Cascaded Back on air with the main site INC387746 HDN230 NAN_CHAMPS Nord-Est Ericsson 2G+3G+LTE C Talkpool 6/7/2020 8:23 6/7/2020 11:23 3:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC387746 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 6/7/2020 8:23 6/7/2020 11:23 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC387746 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/7/2020 8:23 6/7/2020 11:23 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC387746 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 6/7/2020 8:23 6/7/2020 11:23 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC387746 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 6/7/2020 8:23 6/7/2020 11:23 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC387746 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 6/7/2020 8:23 6/7/2020 11:23 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC387746 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 6/7/2020 8:23 6/7/2020 11:23 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC387746 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G+LTE A Talkpool 6/7/2020 8:23 6/7/2020 11:23 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC387746 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 6/7/2020 8:23 6/7/2020 11:23 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC387844 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 6/7/2020 11:24 6/7/2020 12:24 1:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC387863 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 6/7/2020 11:30 6/7/2020 12:30 1:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Site up by itself. INC387693 HDC170 TELUCIEN Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 6/7/2020 16:15 13:21:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU Need to be justified RAU has been replaced. INC387693 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 6/7/2020 2:54 6/7/2020 16:15 13:21:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC170 Spare Back on air with the main site INC387693 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 6/7/2020 2:54 6/7/2020 16:15 13:21:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC170 Spare Back on air with the main site INC387880 HDC032 MONTROUIS Centre Huawei 2G+3G+LTE B Talkpool 6/7/2020 13:40 6/7/2020 16:27 2:47:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC387883 HDC233 BOROC Centre Ericsson 2G D Talkpool 6/7/2020 14:14 6/7/2020 17:20 3:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC387883 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/7/2020 14:14 6/7/2020 17:20 3:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC233 Cascaded Back on air with the main site INC387883 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 6/7/2020 14:14 6/7/2020 17:20 3:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC233 Cascaded Back on air with the main site INC387797 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 6/7/2020 12:10 6/7/2020 17:50 5:40:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC387646 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/6/2020 19:46 6/7/2020 11:40 15:54:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC387646 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/6/2020 19:46 6/7/2020 11:40 15:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC240 Cascaded Back on air with the main site INC388008 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/7/2020 15:35 6/7/2020 18:18 2:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387653 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/6/2020 20:10 6/7/2020 9:42 13:32:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC387473 HDS313 Morne a Chandelles_Gressier Ouest Ericsson 2G C Talkpool 6/6/2020 11:30 6/7/2020 11:36 24:06:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare Rectifier has been replaced INC387802 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/7/2020 3:58 6/7/2020 17:42 13:44:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC387575 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/6/2020 21:45 6/7/2020 19:25 21:40:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Back up with sunrise. INC387268 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/5/2020 19:30 6/7/2020 23:55 52:25:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS01B8 has been replaced. INC387527 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/6/2020 15:28 6/7/2020 13:59 22:31:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC387646 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 6/6/2020 19:46 6/7/2020 11:40 15:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC240 Cascaded Back on air with the main site INC387646 HDC241 PAPAYE Centre Ericsson 2G D Talkpool 6/6/2020 19:46 6/7/2020 11:40 15:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC240 Cascaded Back on air with the main site INC387646 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/6/2020 19:46 6/7/2020 11:40 15:54:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC240 Cascaded Back on air with the main site INC387767 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 6/7/2020 10:42 6/7/2020 15:40 4:58:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC387928 HDC213 CANGE Centre Ericsson 2G D Talkpool 6/7/2020 3:10 6/7/2020 17:25 14:15:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate. Need to be justified Power reset has been made on DUG. INC387597 HDN161 LA_CROIX Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 0:18 6/7/2020 17:40 17:22:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Need to be justified DUG has been replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 18:53:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 00:53:02 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 6 9 7 8 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 13 ZTE 4 4 0 0 4 Huawei 13 13 13 0 13 Network 29 20 14 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 1 6 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 655:13:31 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 297:19:09 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 286:58:09 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 265:04:54 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 166:41:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 149:27:33 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 128:38:38 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 91:53:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 91:53:10 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 69:40:10 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 69:40:10 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 53:30:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 52:58:51 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 26:52:48 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/7/2020 6:02 14:33:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 11:52:06 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387717 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 6/7/2020 10:18 10:16:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/7/2020 at 12:00PM. ETR to be provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 9:17:41 Transmission Transmission (Indeterminate) Team is working on site INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 5:55:09 Power Generator failure (Indeterminate) there is a noise on the engine , Team will back on site to fixed the issue, ETA 7:40PM INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 2:06:34 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC388041 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 18:37 1:46:09 Power Generator failure (Indeterminate) Team is informed , ETA 8:30PM INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/7/2020 19:03 1:32:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 6/7/2020 19:06 1:28:32 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC387980 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/7/2020 19:10 1:24:28 Power Power Failure (Indeterminate) Talkpool breakdown the genset, but site will be up with commercial power INC387980 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/7/2020 19:10 1:24:28 Dependent Affected by the power issue at the main site Affected by HDC240. INC387980 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/7/2020 19:10 1:24:28 Dependent Affected by the power issue at the main site Affected by HDC240. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 1:16:47 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC387982 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 1:16:47 Dependent Affected by the power issue at the main site Affected by HDC228 INC387977 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:33 0:49:49 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 06/07/2020 ETA 7:30 AM INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:39 0:43:44 Dependent Affected by the fuel issue at the main site Attached to HDO208 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun Jun 7 19:36:13 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 8 Jun 2020 01:36:13 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: HDO199: was rescued and genset started. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 07/06/2020 20:53 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 6 9 7 8 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 3 1 0 13 ZTE 4 4 0 0 4 Huawei 13 13 13 0 13 Network 29 20 14 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 1 6 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 655:13:31 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 297:19:09 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 286:58:09 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 265:04:54 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 166:41:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 149:27:33 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 128:38:38 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 91:53:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. ETR to be provide by them INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 91:53:10 Dependent Affected by the power issue at the main site Attached to HDC015 INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 69:40:10 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 69:40:10 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 53:30:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 52:58:51 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 26:52:48 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/7/2020 6:02 14:33:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 11:52:06 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387717 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 6/7/2020 10:18 10:16:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/7/2020 at 12:00PM. ETR to be provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 9:17:41 Transmission Transmission (Indeterminate) Team is working on site INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 5:55:09 Power Generator failure (Indeterminate) there is a noise on the engine , Team will back on site to fixed the issue, ETA 7:40PM INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 2:06:34 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC388041 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 18:37 1:46:09 Power Generator failure (Indeterminate) Team is informed , ETA 8:30PM INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/7/2020 19:03 1:32:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 6/7/2020 19:06 1:28:32 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC387980 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/7/2020 19:10 1:24:28 Power Power Failure (Indeterminate) Talkpool breakdown the genset, but site will be up with commercial power INC387980 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/7/2020 19:10 1:24:28 Dependent Affected by the power issue at the main site Affected by HDC240. INC387980 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/7/2020 19:10 1:24:28 Dependent Affected by the power issue at the main site Affected by HDC240. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 1:16:47 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC387982 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 1:16:47 Dependent Affected by the power issue at the main site Affected by HDC228 INC387977 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:33 0:49:49 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 06/07/2020 ETA 7:30 AM INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:39 0:43:44 Dependent Affected by the fuel issue at the main site Attached to HDO208 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can?t reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 19:39:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 01:39:51 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 9:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1335:20:45 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 258:30:57 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 178:41:27 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 155:17:27 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 80:21:27 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 77:49:27 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 47:36:18 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 47:17:27 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 33:53:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 30:52:16 RBS RBS Fault (RRUS failure) The RRUS collected was also defective. A new request has been made for another one INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 30:08:26 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 23:27:45 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387767 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 6/7/2020 5:50 15:37:27 RBS RBS Fault (Indeterminate) The team stopped working due to heavy rains in the area. Next update to share when available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 15:21:27 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar energy back to the normal INC387575 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/7/2020 11:14 10:13:27 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 7:00:14 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 3:47:27 RBS RBS Fault (Indeterminate) Site located on an island. Team will reach the site on 6/8/2020 ETA: 10:00h INC387980 HDC206 THOMONDE Centre Ericsson 2G B Talkpool 6/7/2020 19:10 2:16:45 Dependent Affected by the power issue at the main site Affected by HDC240. INC387980 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/7/2020 19:10 2:16:45 Dependent Affected by the power issue at the main site Affected by HDC240. INC388051 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 6/7/2020 19:10 2:12:05 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/7/2020 19:39 1:43:45 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC388067 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 6/7/2020 20:11 1:11:24 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA; 10:30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 19:40:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 01:40:52 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 20:34:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 02:34:17 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 10 9 8 9 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 3 1 0 15 ZTE 6 6 0 0 6 Huawei 15 15 15 2 15 Network 35 24 16 2 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 1 7 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 657:14:15 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 299:19:53 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 288:58:53 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 266:47:03 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 168:23:19 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 151:17:46 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 130:39:22 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 71:22:19 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 71:22:19 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 55:31:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 54:49:04 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 28:34:57 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/7/2020 6:02 16:15:19 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 13:52:50 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 11:07:54 Transmission Transmission (Indeterminate) Team is still working on site INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 7:55:53 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388028 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 17:31 4:52:17 Power Generator failure (Indeterminate) Team is waiting access INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 3:56:47 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388043 HDO229 DELMAS_17 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 18:50 3:33:43 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 9:05PM ETR not provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/7/2020 19:03 3:14:19 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 6/7/2020 19:06 3:10:41 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC387980 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/7/2020 19:10 3:06:37 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387980 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/7/2020 19:10 3:06:37 Dependent Affected by the power issue at the main site Affected by HDC240. INC387980 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/7/2020 19:10 3:06:37 Dependent Affected by the power issue at the main site Affected by HDC240. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 2:58:56 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC387982 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 2:58:56 Dependent Affected by the power issue at the main site Affected by HDC228. INC387977 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:33 2:50:33 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 06/07/2020 ETA 7:30 AM INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:39 2:44:28 Dependent Affected by the fuel issue at the main site Attached to HDO208 INC388064 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/7/2020 20:07 2:16:19 Power Generator failure (Indeterminate) Team is informed ETA 11:15 PM INC388065 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/7/2020 20:18 1:58:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388065 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/7/2020 20:18 1:58:45 Dependent Affected by the power issue at the main site Affected by HDC318. INC388081 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 21:31 0:52:33 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:30AM INC388081 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/7/2020 21:31 0:52:33 Dependent Affected by the power issue at the main site Attached to HDO021 INC388076 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/7/2020 21:16 0:51:55 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:45 PM INC388077 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/7/2020 21:16 0:51:54 Power Generator failure (Indeterminate) Power team will check the site on 6/8/2020 at 12:30 AM INC387992 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:20 0:47:44 Power Power Failure (Solar System failure) Bad weather in the area. Site will be back up once solar energy back to the normal. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 22:24:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 04:24:04 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC387995 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE B Talkpool 6/7/20 22:38 1:21:19 Power Power Failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 22:29:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 04:29:43 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 10 10 9 8 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 6 2 0 18 ZTE 5 5 0 0 5 Huawei 14 14 14 0 14 Network 32 25 16 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 2 8 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 659:12:17 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 301:17:55 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 290:56:55 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 268:42:11 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 170:18:27 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 153:07:08 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 132:37:24 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 73:17:27 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 73:17:27 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 57:29:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 56:38:26 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 30:30:05 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 15:50:52 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 12:57:16 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 9:53:55 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388028 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 17:31 6:50:19 Power Generator failure (Indeterminate) Team is waiting access INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 5:46:09 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388043 HDO229 DELMAS_17 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 18:50 5:31:45 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 9:05PM ETR not provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/7/2020 19:03 5:09:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Digicel 6/7/2020 19:06 5:05:49 Power Power Failure (Indeterminate) Access is blocked. Next update to share when available INC387980 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/7/2020 19:10 5:01:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387980 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/7/2020 19:10 5:01:45 Dependent Affected by the power issue at the main site Affected by HDC240. INC387980 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/7/2020 19:10 5:01:45 Dependent Affected by the power issue at the main site Affected by HDC240. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 4:54:04 Power Power Failure (Indeterminate) Team can't reach the site due to heavy rains in the area. ETA: 06:45h INC387982 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 4:54:04 Dependent Affected by the power issue at the main site Affected by HDC228. INC387977 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:33 4:48:35 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 06/07/2020 ETA 7:30 AM INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:39 4:42:30 Dependent Affected by the fuel issue at the main site Attached to HDO208 INC388077 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/7/2020 21:16 2:41:16 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon INC387992 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:20 2:37:06 Power Power Failure (Solar System failure) Bad weather in the area. Site will be back up once solar energy back to the normal. INC388084 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 22:04 2:17:29 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:20AM INC388103 HDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/7/2020 23:22 0:59:25 Power Generator failure (Indeterminate) Team is informed ETA 1:15 AM INC388092 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE A Talkpool 6/7/2020 23:20 0:37:16 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 1:30 AM INC388092 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G B Talkpool 6/7/2020 23:20 0:37:16 Dependent Affected by the Transmission issue at the main site Affected by HDS005 INC388092 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/7/2020 23:20 0:37:16 Dependent Affected by the Transmission issue at the main site Affected by HDS005 INC388092 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/7/2020 23:20 0:37:16 Dependent Affected by the Transmission issue at the main site Affected by HDS005 INC388093 HDC363 NOYAU Centre Ericsson 2G D Talkpool 6/7/2020 23:38 0:33:42 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC388104 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/7/2020 23:54 0:17:59 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 22:40:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 04:40:56 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1337:58:06 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 261:08:18 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 181:41:34 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 158:17:34 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 83:21:34 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 80:49:34 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 50:17:34 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 50:13:39 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 36:53:34 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 32:45:47 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. WO276309 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/6/2020 17:51 30:35:41 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable must be replaced. ETR to be provided INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 26:05:06 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387767 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 6/7/2020 5:50 18:37:34 RBS RBS Fault (Indeterminate) The team stopped working due to heavy rains in the area. Next update to share when available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 18:21:34 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar energy back to the normal INC387575 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/7/2020 11:14 13:13:34 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 9:37:35 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 6:47:34 RBS RBS Fault (Indeterminate) Site located on an island. Team will reach the site on 6/8/2020 ETA: 10:00h INC387980 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/7/2020 19:10 5:16:52 Dependent Affected by the power issue at the main site Affected by HDC240. INC388051 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 6/7/2020 19:10 4:49:26 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/7/2020 19:39 4:21:06 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC387993 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:38 2:21:43 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC388087 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 6/7/2020 22:14 2:12:57 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30h INC387997 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/7/2020 23:07 0:52:52 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 7 23:27:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 05:27:01 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 13 13 9 9 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 10 3 0 23 ZTE 6 6 1 0 6 Huawei 15 15 15 0 15 Network 36 31 19 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 2 12 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 660:00:01 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 302:05:39 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 291:44:39 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 269:16:35 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 170:52:51 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 154:06:16 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 133:25:08 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 73:51:51 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 73:51:51 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 58:17:01 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 57:37:34 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 31:04:29 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 16:38:36 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 13:56:24 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 10:41:39 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388028 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 17:31 7:38:03 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 6:45:17 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388043 HDO229 DELMAS_17 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 18:50 6:19:29 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 9:05PM ETR not provided. INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Digicel 6/7/2020 19:06 5:40:13 Power Power Failure (Indeterminate) Access is blocked. Next update to share when available INC387977 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:33 5:36:19 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 06/07/2020 ETA 7:30 AM INC387980 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/7/2020 19:10 5:36:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387980 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/7/2020 19:10 5:36:09 Dependent Affected by the power issue at the main site Affected by HDC240. INC387980 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/7/2020 19:10 5:36:09 Dependent Affected by the power issue at the main site Affected by HDC240. INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:39 5:30:14 Dependent Affected by the fuel issue at the main site Attached to HDO208 INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 5:28:28 Power Power Failure (Indeterminate) Team can't reach the site due to heavy rains in the area. ETA: 06:45h INC387982 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 5:28:28 Dependent Affected by the power issue at the main site Affected by HDC228. INC388077 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/7/2020 21:16 3:40:24 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon INC387992 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:20 3:36:14 Power Power Failure (Solar System failure) Bad weather in the area. Site will be back up once solar energy back to the normal. INC388084 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 22:04 3:05:13 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:20AM INC388103 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/7/2020 23:22 1:47:09 Power Generator failure (Indeterminate) Team is informed ETA 1:15 AM INC388092 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE A Talkpool 6/7/2020 23:20 1:36:24 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 1:30 AM INC388092 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G B Talkpool 6/7/2020 23:20 1:36:24 Dependent Affected by the Transmission issue at the main site Affected by HDS005 INC388092 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/7/2020 23:20 1:36:24 Dependent Affected by the Transmission issue at the main site Affected by HDS005 INC388092 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/7/2020 23:20 1:36:24 Dependent Affected by the Transmission issue at the main site Affected by HDS005 INC388093 HDC363 NOYAU Centre Ericsson 2G D Talkpool 6/7/2020 23:38 1:08:06 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC388104 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/7/2020 23:54 0:52:23 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC388106 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/8/2020 0:14 0:42:18 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:30 AM INC388098 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 0:41 0:28:15 Power Generator failure (Indeterminate) Team has been dispatched ETA to be provided. INC388096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A Talkpool 6/8/2020 0:30 0:26:17 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:15 AM INC388096 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 6/8/2020 0:30 0:26:17 Dependent Affected by the power issue at the main site Affected by HDO388 INC388096 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 6/8/2020 0:30 0:26:17 Dependent Affected by the power issue at the main site Affected by HDO388 INC388096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 6/8/2020 0:30 0:26:17 Dependent Affected by the power issue at the main site Affected by HDO388 INC388096 HDO393 RUE SALOMON_MERGER_COW Ouest Ericsson 3G B Talkpool 6/8/2020 0:30 0:26:17 Dependent Affected by the power issue at the main site Affected by HDO388 INC387995 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/8/2020 0:40 0:16:41 Power Power Failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 01:39:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 07:39:28 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 14 13 9 11 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 10 3 0 25 ZTE 6 6 1 0 6 Huawei 16 16 16 0 16 Network 39 32 20 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 3 4 1 11 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 662:22:41 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 304:28:19 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 294:07:19 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 272:02:23 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 173:38:39 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 156:02:57 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 135:47:48 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 76:37:39 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 76:37:39 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 60:39:41 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 59:34:15 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 33:50:17 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 19:01:16 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 15:53:05 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 13:04:19 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388028 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 17:31 10:00:43 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388043 HDO229 DELMAS_17 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 18:50 8:42:09 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 9:05PM ETR not provided. INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 8:41:58 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Digicel 6/7/2020 19:06 8:26:01 Power Power Failure (Indeterminate) Access is blocked. Next update to share when available INC387980 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/7/2020 19:10 8:21:57 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387980 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/7/2020 19:10 8:21:57 Dependent Affected by the power issue at the main site Affected by HDC240. INC387980 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/7/2020 19:10 8:21:57 Dependent Affected by the power issue at the main site Affected by HDC240. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 8:14:16 Power Power Failure (Indeterminate) Team can't reach the site due to heavy rains in the area. ETA: 06:45h INC387982 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 8:14:16 Dependent Affected by the power issue at the main site Affected by HDC228. INC387977 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:33 7:58:59 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 06/07/2020 ETA 7:30 AM INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:39 7:52:54 Dependent Affected by the fuel issue at the main site Attached to HDO208 INC388077 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/7/2020 21:16 5:37:05 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon INC387992 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:20 5:32:55 Power Power Failure (Solar System failure) Bad weather in the area. Site will be back up once solar energy back to the normal. INC388084 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 22:04 5:27:53 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:20AM INC388103 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/7/2020 23:22 4:09:49 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/8/2020) around 7:30AM INC388093 HDC363 NOYAU Centre Ericsson 2G D Talkpool 6/7/2020 23:38 3:53:54 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC388104 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/7/2020 23:54 3:38:11 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC388092 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE A Talkpool 6/7/2020 23:20 3:33:05 Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 INC388092 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G B Talkpool 6/7/2020 23:20 3:33:05 Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 INC388092 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/7/2020 23:20 3:33:05 Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 INC388092 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/7/2020 23:20 3:33:05 Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 INC388098 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 0:41 2:50:55 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A Talkpool 6/8/2020 0:30 2:22:58 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon INC388096 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 6/8/2020 0:30 2:22:58 Dependent Affected by the power issue at the main site Affected by HDO388 INC388096 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 6/8/2020 0:30 2:22:58 Dependent Affected by the power issue at the main site Affected by HDO388 INC388096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 6/8/2020 0:30 2:22:58 Dependent Affected by the power issue at the main site Affected by HDO388 INC388096 HDO393 RUE SALOMON_MERGER_COW Ouest Ericsson 3G B Talkpool 6/8/2020 0:30 2:22:58 Dependent Affected by the power issue at the main site Affected by HDO388 INC388201 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 6/8/2020 1:14 2:18:07 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30h INC388201 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 6/8/2020 1:14 2:18:07 Dependent Affected by the power issue at the main site Affected by HDC262. INC388201 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/8/2020 1:14 2:18:07 Dependent Affected by the power issue at the main site Affected by HDC262. INC387995 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/8/2020 0:40 2:13:22 Power Power Failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM. INC388204 HAIDO107 LAMENTIN_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 2:14 1:17:45 Power Generator failure (Indeterminate) Team has been dispatched ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 01:41:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 07:41:53 +0000 Subject: [Rantt] artially_Sites_REPORT in the network 3:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1340:53:55 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 264:04:07 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 184:46:39 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 161:22:39 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 86:26:39 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 83:54:39 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 53:22:39 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 53:09:28 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387376 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/6/2020 11:34 39:58:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 35:41:36 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. WO276309 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/6/2020 17:51 33:40:46 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable must be replaced. ETR to be provided INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 29:00:55 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387767 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 6/7/2020 5:50 21:42:39 RBS RBS Fault (Indeterminate) The team stopped working due to heavy rains in the area. Next update to share when available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 21:26:39 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar energy back to the normal INC387575 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/7/2020 11:14 16:18:39 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 12:33:24 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 9:52:39 RBS RBS Fault (Indeterminate) Site located on an island. Team will reach the site on 6/8/2020 ETA: 10:00h INC387980 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/7/2020 19:10 8:21:57 Dependent Affected by the power issue at the main site Affected by HDC240. INC388051 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 6/7/2020 19:10 7:45:15 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/7/2020 19:39 7:16:55 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC388087 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 6/7/2020 22:14 5:18:02 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30h INC387993 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:38 5:17:32 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/8/2020 0:50 2:05:29 Power Generator failure (Radiator failure) Faulty Radiator needed to be replaced. Follow up si ongoing Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 01:42:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 07:42:33 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 3:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 3:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 02:01:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 08:01:54 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 15 13 9 11 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 10 3 0 25 ZTE 7 7 2 0 7 Huawei 16 16 16 0 16 Network 40 33 21 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 3 4 1 11 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 662:45:28 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 304:51:06 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 294:30:06 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 272:12:12 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 173:48:28 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 156:59:19 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 136:10:35 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 76:47:28 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 76:47:28 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 61:02:28 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 60:30:37 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 34:00:06 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 19:24:03 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 16:49:27 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 13:27:06 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388028 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 17:31 10:23:30 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 9:38:20 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388043 HDO229 DELMAS_17 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 18:50 9:04:56 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 9:05PM ETR not provided. INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Digicel 6/7/2020 19:06 8:35:50 Power Power Failure (Indeterminate) Access is blocked. Next update to share when available INC387980 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/7/2020 19:10 8:31:46 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387980 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/7/2020 19:10 8:31:46 Dependent Affected by the power issue at the main site Affected by HDC240. INC387980 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/7/2020 19:10 8:31:46 Dependent Affected by the power issue at the main site Affected by HDC240. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 8:24:05 Power Power Failure (Indeterminate) Team can't reach the site due to heavy rains in the area. ETA: 06:45h INC387982 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 8:24:05 Dependent Affected by the power issue at the main site Affected by HDC228. INC387977 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:33 8:21:46 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 06/07/2020 ETA 7:30 AM INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:39 8:15:41 Dependent Affected by the fuel issue at the main site Attached to HDO208 INC388077 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/7/2020 21:16 6:33:27 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon INC387992 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:20 6:29:17 Power Power Failure (Solar System failure) Bad weather in the area. Site will be back up once solar energy back to the normal. INC388084 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 22:04 5:50:40 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:20AM INC388103 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/7/2020 23:22 4:32:36 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/8/2020) around 7:30AM INC388092 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE A Talkpool 6/7/2020 23:20 4:29:27 Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 INC388092 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G B Talkpool 6/7/2020 23:20 4:29:27 Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 INC388092 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/7/2020 23:20 4:29:27 Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 INC388092 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/7/2020 23:20 4:29:27 Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 INC388093 HDC363 NOYAU Centre Ericsson 2G D Talkpool 6/7/2020 23:38 4:03:43 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC388104 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/7/2020 23:54 3:48:00 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC388096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A Talkpool 6/8/2020 0:30 3:19:20 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon INC388096 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 6/8/2020 0:30 3:19:20 Dependent Affected by the power issue at the main site Affected by HDO388 INC388096 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 6/8/2020 0:30 3:19:20 Dependent Affected by the power issue at the main site Affected by HDO388 INC388096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 6/8/2020 0:30 3:19:20 Dependent Affected by the power issue at the main site Affected by HDO388 INC388096 HDO393 RUE SALOMON_MERGER_COW Ouest Ericsson 3G B Talkpool 6/8/2020 0:30 3:19:20 Dependent Affected by the power issue at the main site Affected by HDO388 INC388098 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 0:41 3:13:42 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC387995 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/8/2020 0:40 3:09:44 Power Power Failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM. INC388201 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 6/8/2020 1:14 2:27:56 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30h INC388201 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 6/8/2020 1:14 2:27:56 Dependent Affected by the power issue at the main site Affected by HDC262. INC388201 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/8/2020 1:14 2:27:56 Dependent Affected by the power issue at the main site Affected by HDC262. INC388204 HAIDO107 LAMENTIN_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 2:14 1:40:32 Power Generator failure (Indeterminate) Team has been dispatched ETA 7:10 AM. INC388114 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 6/8/2020 2:10 1:31:30 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 05:08:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 11:08:28 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 8th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 8th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 665:24:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 307:30:10 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 297:09:10 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 275:00:01 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 176:36:17 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 159:40:33 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 138:49:39 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 79:35:17 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 79:35:17 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 63:41:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 63:11:51 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 36:47:55 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 22:03:07 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 19:30:41 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 16:06:10 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388028 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 17:31 13:02:34 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 12:19:34 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388043 HDO229 DELMAS_17 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 18:50 11:44:00 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 9:05PM ETR not provided. INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Digicel 6/7/2020 19:06 11:23:39 Power Power Failure (Indeterminate) Access is blocked. Next update to share when available INC387980 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/7/2020 19:10 11:19:35 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387980 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/7/2020 19:10 11:19:35 Dependent Affected by the power issue at the main site Affected by HDC240. INC387980 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/7/2020 19:10 11:19:35 Dependent Affected by the power issue at the main site Affected by HDC240. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 11:11:54 Power Power Failure (Indeterminate) Team can't reach the site due to heavy rains in the area. ETA: 06:45h INC387982 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 11:11:54 Dependent Affected by the power issue at the main site Affected by HDC228. INC387977 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:33 11:00:50 Power Generator failure (Indeterminate) Red Zone Site , team will try to reach it on 06/07/2020 ETA 7:30 AM INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 19:39 10:54:45 Dependent Affected by the fuel issue at the main site Attached to HDO208 INC388077 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/7/2020 21:16 9:14:41 Power Generator failure (Indeterminate) Power team is on the way to check. ETA: 7:30 AM INC387992 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:20 9:10:31 Power Power Failure (Solar System failure) Bad weather in the area. Site will be back up once solar energy back to the normal. INC388084 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 22:04 8:29:44 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:20AM INC388103 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/7/2020 23:22 7:11:40 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/8/2020) around 7:30AM INC388092 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE A Talkpool 6/7/2020 23:20 7:10:41 Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 INC388092 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G B Talkpool 6/7/2020 23:20 7:10:41 Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 INC388092 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/7/2020 23:20 7:10:41 Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 INC388092 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/7/2020 23:20 7:10:41 Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 INC388093 HDC363 NOYAU Centre Ericsson 2G D Talkpool 6/7/2020 23:38 6:51:32 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:05h INC388104 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/7/2020 23:54 6:35:49 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:15h INC388096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A Talkpool 6/8/2020 0:30 6:00:34 Power Generator failure (Indeterminate) Team is working on site INC388096 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 6/8/2020 0:30 6:00:34 Dependent Affected by the power issue at the main site Affected by HDO388 INC388096 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 6/8/2020 0:30 6:00:34 Dependent Affected by the power issue at the main site Affected by HDO388 INC388096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 6/8/2020 0:30 6:00:34 Dependent Affected by the power issue at the main site Affected by HDO388 INC388096 HDO393 RUE SALOMON_MERGER_COW Ouest Ericsson 3G B Talkpool 6/8/2020 0:30 6:00:34 Dependent Affected by the power issue at the main site Affected by HDO388 INC388098 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 0:41 6:20:03 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC387995 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/8/2020 0:40 6:21:03 Power Power Failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM. INC388201 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 6/8/2020 1:14 5:47:03 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30h INC388201 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 6/8/2020 1:14 5:47:03 Dependent Affected by the power issue at the main site Affected by HDC262. INC388201 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/8/2020 1:14 5:47:03 Dependent Affected by the power issue at the main site Affected by HDC262. INC388204 HAIDO107 LAMENTIN_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 2:14 4:47:03 Power Generator failure (Indeterminate) Team has been dispatched ETA 7:10 AM. INC388114 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 6/8/2020 2:10 4:51:03 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:10h INC388209 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 4:50 2:11:03 Power Generator failure (Indeterminate) Team has been dispatched ETA 7:30 AM. INC388209 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/8/2020 4:50 2:11:03 Dependent Affected by the fuel issue at the main site Attached to HDO656 INC388210 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 4:55 2:06:03 Power Generator failure (Indeterminate) Team has been dispatched ETA 7:45 AM INC388211 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 1:31:03 Power Generator Failure (Engine broken) loss of compression in the engine. It must be replaced. Next update to share when available INC388211 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 1:31:03 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388211 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 1:31:03 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388121 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/8/2020 5:43 1:18:03 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 7:30 AM INC388123 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/8/2020 5:47 1:14:03 Power Generator failure (Indeterminate) Team has been dispatched ETA 8:00 AM INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/8/2020 6:02 0:59:03 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/8/2020 6:06 0:55:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388065 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/8/2020 6:06 0:55:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388065 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/8/2020 6:06 0:55:03 Dependent Affected by the power issue at the main site Affected by HDC318. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/8/2020 6:06 0:55:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388219 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 6/8/2020 6:06 0:55:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388126 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/8/2020 6:06 0:55:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1344:32:22 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 267:42:34 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 187:44:17 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 164:20:17 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 89:24:17 Power Power Failure (Indeterminate) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 86:52:17 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 56:47:55 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 56:20:17 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 39:20:03 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. WO276309 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/6/2020 17:51 36:38:24 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable must be replaced. ETR to be provided INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 32:39:22 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387767 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 6/7/2020 5:50 24:40:17 RBS RBS Fault (Indeterminate) The team stopped working due to heavy rains in the area. Next update to share when available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 24:24:17 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar energy back to the normal INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 16:11:51 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 12:50:17 RBS RBS Fault (Indeterminate) Site located on an island. Team will reach the site on 6/8/2020 ETA: 10:00h INC388051 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 6/7/2020 19:10 11:23:42 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC387980 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/7/2020 19:10 11:19:35 Dependent Affected by the power issue at the main site Affected by HDC240. INC387993 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:38 8:55:59 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC388087 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 6/7/2020 22:14 8:15:40 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:30h INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/8/2020 0:50 5:43:56 Power Generator failure (Radiator failure) Faulty Radiator needed to be replaced. Follow up si ongoing INC388214 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/8/2020 5:09 1:20:24 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA to be provided INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 0:30:17 Power Power Failure (Solar System failure) Solar site system, site will be up when batteries are fully charged with sunrise. INC388220 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/8/2020 6:15 0:19:22 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC388022 HDN230 NAN_CHAMPS Nord-Est Ericsson 2G+3G+LTE C Talkpool 6/7/2020 16:36 6/7/2020 19:50 3:14:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC388022 HDN323 JACQUESYL Nord-Est Ericsson 2G D Talkpool 6/7/2020 16:36 6/7/2020 19:50 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC388022 HDN329 PARC CARACOL III Nord-Est Ericsson 2G C Talkpool 6/7/2020 16:36 6/7/2020 19:50 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC388022 HDN253 K-FOU_CARACOL Nord-Est Ericsson 2G D Talkpool 6/7/2020 16:36 6/7/2020 19:50 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC388022 HDN327 PARC CARACOL Nord-Est Ericsson 2G C Talkpool 6/7/2020 16:36 6/7/2020 19:50 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC388022 HDN328 PARC CARACOL II Nord-Est Ericsson 2G D Talkpool 6/7/2020 16:36 6/7/2020 19:50 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC388022 HDN254 CARACOL Nord-Est Ericsson 2G D Talkpool 6/7/2020 16:36 6/7/2020 19:50 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC388022 HDN217 TROU_DU_NORD Nord-Est Ericsson 3G+LTE A Talkpool 6/7/2020 16:36 6/7/2020 19:50 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC388022 HDN231 DEPHASIEN Nord-Est Ericsson 3G B Talkpool 6/7/2020 16:36 6/7/2020 19:50 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN230 Cascaded Back on air with the main site INC388015 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 6/7/2020 16:40 6/7/2020 18:48 2:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC386072 HDC018 VENOTTE Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 6/7/2020 21:05 92:23:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Genset broken Spare RCA and resolution details to be provided by the contractor INC386072 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/4/2020 0:42 6/7/2020 21:05 92:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC015 Cascaded Back on air with the main site INC387717 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M Fuel 6/7/2020 10:18 6/7/2020 22:05 11:47:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC388076 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/7/2020 21:16 6/7/2020 22:41 1:24:44 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage due to battery system low OK Reset alarm and genset restarted INC388106 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/8/2020 0:14 6/8/2020 1:56 1:41:37 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC388035 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 18:26 6/7/2020 20:25 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is up by itself, under investigation. INC387903 HAIDO220 BIZOTON_53 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty OK Fuel added quantity added is expected from fuel team INC387903 HAIDO688 FONTAMARA_49_COW Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC387903 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC387903 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC387903 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC387903 HAIDO256 BIZOTON_53_II Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC387903 HAIDO215 BARREAU Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC387903 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC387903 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC387903 HDO242 GRAN_RAVINE Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC387903 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC387903 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC387903 HDO179 MARTISSANT_17 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC387903 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 16:05 6/7/2020 19:46 3:41:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Attached to HDO220 Cascaded Back in service with the main site INC388041 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 18:37 6/7/2020 21:45 3:08:00 4:00:00 Compliant Power Generator Failure (Under Frequency) Low frequency OK Genset restarted INC388064 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 20:07 6/7/2020 23:22 3:14:26 4:00:00 Compliant Power Generator failure (Breaker Tripped) Tripped breaker inside Huawei cabinet OK Team has reset the breaker. INC388081 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 21:31 6/7/2020 23:58 2:26:40 5:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up by itself INC388081 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/7/2020 21:31 6/7/2020 23:58 2:26:40 6:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO021 Cascaded Back in service with the main site Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC388067 HDO394 Morne a Chandelles_Gressier Ouest Ericsson 2G A Talkpool 6/7/2020 20:11 6/7/2020 22:15 2:03:39 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS failure OK Power reset on RUS and reload by NOC INC387603 HDS311 TERNIER Sud-Est Ericsson 2G D Talkpool 6/6/2020 14:30 6/7/2020 22:18 31:47:31 4:00:00 Not Compliant RBS RBS Fault (RRUS failure) Faulty RRUS01B8 Spare RRUS01B8 has been replaced INC387974 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/7/2020 21:22 6/7/2020 23:52 2:29:37 4:00:00 Compliant Power Generator failure (High temperature) High temperature, radiator faulty needed to be changed OK 1 gal. of coolant added and genset restarted INC387997 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/7/2020 23:07 6/8/2020 1:52 2:44:46 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Site was up without any intervention Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 06:26:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 12:26:47 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 13 14 8 12 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 1 0 17 ZTE 12 12 6 0 12 Huawei 18 17 14 0 18 Network 46 32 21 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 4 0 1 10 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 667:13:40 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 309:19:40 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 298:58:40 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 276:53:40 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 178:29:40 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 161:33:40 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 140:39:40 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 81:28:40 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 81:28:40 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 65:30:40 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 65:04:40 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 38:41:40 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 23:52:40 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 11:15AM ETR not provided. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 21:23:40 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 17:55:40 Power Generator Failure (Engine Knocking ) Engine knocking reported by by Talkpool Team, ETR recovery plan is expected from TP INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 17:55:40 Dependent Affected by the power issue at the main site Attached to HDO208 INC388028 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 17:31 14:52:40 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 14:12:40 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388043 HDO229 DELMAS_17 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 18:50 13:33:40 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 9:05PM ETR not provided. INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Digicel 6/7/2020 19:06 13:17:40 Power Power Failure (Indeterminate) Access is blocked. Next update to share when available INC387980 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/7/2020 19:10 13:13:40 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387980 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/7/2020 19:10 13:13:40 Dependent Affected by the power issue at the main site Affected by HDC240. INC387980 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/7/2020 19:10 13:13:40 Dependent Affected by the power issue at the main site Affected by HDC240. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 13:05:40 Power Generator Failure (Faulty AVR) Faulty AVR, team is working on site. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 13:05:40 Dependent Affected by the power issue at the main site Affected by HDC228. INC387977 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/7/2020 19:33 12:50:40 Power Generator failure (Indeterminate) Team is on way , ETA 9:10AM INC388077 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/7/2020 21:16 11:07:40 Power Generator failure (Indeterminate) Team is working on the site INC388084 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 22:04 10:19:40 Power Generator failure (Indeterminate) Site located on private property. Team will reach the site at 8:30AM INC387995 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/8/2020 0:40 7:43:40 Power Power Failure (Indeterminate) Battery can't start genset according to watchman. Team is informed. ETA not yet available INC388098 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 0:41 7:42:40 Power Generator failure (Indeterminate) Team is informed , ETA 8:30AM INC388114 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M Fuel 6/8/2020 2:10 6:13:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 7:55AM. ETR to be provided. INC388114 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M Fuel 6/8/2020 2:10 6:13:40 Dependent Affected by the fuel issue at the main site Affected by HAIDN030 INC388209 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 4:50 3:33:40 Power Generator failure (Indeterminate) Team working on site INC388209 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/8/2020 4:50 3:33:40 Dependent Affected by the power issue at the main site Attached to HDO656 INC388211 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 2:53:40 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC388211 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 2:53:40 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388211 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 2:53:40 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388121 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/8/2020 5:43 2:40:40 Power Power Failure (Indeterminate) Team is waiting for access INC388123 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/8/2020 5:47 2:36:40 Power Generator failure (Indeterminate) Team has been dispatched ETA 8:20 AM INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/8/2020 6:02 2:21:40 Power Power Failure (Solar System failure) Bad weather in the area. Site will be back up once solar energy back to the normal. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/8/2020 6:06 2:17:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388065 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/8/2020 6:06 2:17:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388065 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/8/2020 6:06 2:17:40 Dependent Affected by the power issue at the main site Affected by HDC318. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/8/2020 6:06 2:17:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388126 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/8/2020 6:06 2:17:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388229 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/8/2020 7:34 0:49:40 Power Power Failure (Indeterminate) Team has been informed, ETA 9:30AM. INC388133 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/8/2020 7:37 0:46:40 Power Generator failure (Indeterminate) Team is informed , ETA 10:30AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 07:21:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 13:21:51 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 10 12 6 11 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 3 1 0 16 ZTE 8 8 3 0 8 Huawei 15 14 12 0 15 Network 38 25 16 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 1 8 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 668:08:42 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 310:14:42 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 299:53:42 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 277:48:42 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 179:24:42 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 162:28:42 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 141:34:42 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 82:23:42 Power Generator Failure (Engine broken) Engine reported burned, request for another genset is already approved. ETR to be provided. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 82:23:42 Dependent Affected by the power issue at the main site Attached to HDC016 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 66:25:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 65:59:42 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 39:36:42 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 22:18:42 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 18:50:42 Power Generator Failure (Engine Knocking ) Engine knocking reported by by Talkpool Team, ETR recovery plan is expected from TP INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 18:50:42 Dependent Affected by the power issue at the main site Attached to HDO208 INC388028 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 17:31 15:47:42 Power Generator failure (Indeterminate) Team will reach the site , ETA 9:20AM INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 15:07:42 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388043 HDO229 DELMAS_17 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 18:50 14:28:42 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 9:05PM ETR not provided. INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Digicel 6/7/2020 19:06 14:12:42 Power Power Failure (Indeterminate) Access is blocked. Next update to share when available INC387980 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/7/2020 19:10 14:08:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387980 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/7/2020 19:10 14:08:42 Dependent Affected by the power issue at the main site Affected by HDC240. INC387980 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/7/2020 19:10 14:08:42 Dependent Affected by the power issue at the main site Affected by HDC240. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 14:00:42 Power Generator Failure (Faulty AVR) Faulty AVR, Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 14:00:42 Dependent Affected by the power issue at the main site Affected by HDC228. INC388084 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 22:04 11:14:42 Power Generator failure (Indeterminate) Site located on private property. Team will reach the site at 9:10AM INC388114 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M Fuel 6/8/2020 2:10 7:08:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 7:55AM. ETR to be provided. INC388114 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M Fuel 6/8/2020 2:10 7:08:42 Dependent Affected by the fuel issue at the main site Affected by HAIDN030 INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 3:48:42 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 3:48:42 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 3:48:42 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388121 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/8/2020 5:43 3:35:42 Power Power Failure (Indeterminate) Team is waiting for access INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/8/2020 6:02 3:16:42 Power Power Failure (Solar System failure) Bad weather in the area. Site will be back up once solar energy back to the normal. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/8/2020 6:06 3:12:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388065 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/8/2020 6:06 3:12:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/8/2020 6:06 3:12:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388126 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/8/2020 6:06 3:12:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388229 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/8/2020 7:34 1:44:42 Power Power Failure (Indeterminate) Team has been informed, ETA 9:30AM. INC388133 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/8/2020 7:37 1:41:42 Power Generator failure (Indeterminate) Team is informed , ETA 10:30AM INC388231 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 8:02 1:16:42 Power Generator failure (Indeterminate) Team is informed , ETA 9:20AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 07:25:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 13:25:34 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1347:21:27 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 270:32:27 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 190:37:27 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 167:13:27 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 92:17:27 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 89:45:27 RBS RBS Fault (Indeterminate) 1800 Band remains down after faulty rectifier replaced, team cannot provide update. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 59:37:27 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 59:13:27 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 42:09:27 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 35:28:27 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 27:17:27 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 19:01:27 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 15:43:27 RBS RBS Fault (Indeterminate) Site located on an island. Team will reach the site on 6/8/2020 ETA: 10:00h INC387980 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/7/2020 19:10 14:13:27 Dependent Affected by the power issue at the main site Affected by HDC240. INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 11:09:27 Fuel Affected by the fuel issue at the main site Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC388096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 6/8/2020 0:30 8:53:27 RBS RBS Fault (Indeterminate) After power team intervention, Tx team is requested. ETA 10:45 AM INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/8/2020 0:50 8:33:27 Power Generator failure (Radiator failure) Faulty Radiator needed to be replaced. Follow up is ongoing INC388214 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/8/2020 5:09 4:14:27 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA 10:00 AM INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 3:23:27 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388220 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/8/2020 6:15 3:08:27 RBS RBS Fault (Indeterminate) After power team intervention, Tx team is requested. ETA 10:30 AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 08:51:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 14:51:57 +0000 Subject: [Rantt] HDO190 || BNC Rte Freres || Service Down In-Reply-To: References: Message-ID: David, As discussed, please send a team to check the ICT below. TAS246601 NOC Team From: Ralph Louis Jacques Sent: Monday, June 8, 2020 10:27 AM To: Jean Arleff Israel Chery ; Pierre Moise Bouloute ; Ruthza Laleau Fils Cc: HAI_BSE ; Haiti Noc Subject: HDO190 || BNC Rte Freres || Service Down Hello NOC, Could you please help us sending talk pool to check ICT equipment at HDO190 Reference ID : INC388165 [cid:image001.png at 01D63D82.D2618EA0] Best regards, ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1795 bytes Desc: image001.png URL: From david.vielot at tpmanagementsa.com Mon Jun 8 10:03:06 2020 From: david.vielot at tpmanagementsa.com (david.vielot at tpmanagementsa.com) Date: Mon, 8 Jun 2020 11:03:06 -0500 Subject: [Rantt] HDO190 || BNC Rte Freres || Service Down In-Reply-To: References: Message-ID: <039a01d63dae$50264ee0$f072eca0$@tpmanagementsa.com> Hi Dorcely Team is dispatched for Corrective action. Team Roldan Consul Phone 37010727 Br, David From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 9:52 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David Vielot' Cc: Pierre Moise Bouloute ; Haiti Noc ; Jean Arleff Israel Chery ; HAI_BSE ; Ruthza Laleau Fils ; Ralph Louis Jacques Subject: Re: [Rantt] HDO190 || BNC Rte Freres || Service Down David, As discussed, please send a team to check the ICT below. TAS246601 NOC Team From: Ralph Louis Jacques > Sent: Monday, June 8, 2020 10:27 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Ruthza Laleau Fils > Cc: HAI_BSE >; Haiti Noc > Subject: HDO190 || BNC Rte Freres || Service Down Hello NOC, Could you please help us sending talk pool to check ICT equipment at HDO190 Reference ID : INC388165 Best regards, _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1795 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 09:27:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 15:27:54 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 12 8 7 15 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 1 0 20 ZTE 9 9 4 0 9 Huawei 13 12 10 0 13 Network 41 24 15 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 4 0 4 9 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 670:14:54 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 312:20:54 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 301:59:54 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 279:54:54 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 181:30:54 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Request for another genset is already approved. ETR to be provided. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 164:34:54 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 143:40:54 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 68:31:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 68:05:54 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 41:42:54 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 24:24:54 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 20:56:54 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool Team, ETR recovery plan is expected from TP INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 20:56:54 Dependent Affected by the power issue at the main site Attached to HDO208 INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 17:13:54 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388043 HDO229 DELMAS_17 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 18:50 16:34:55 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/07/2020 9:05PM ETR not provided. INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 6/7/2020 19:06 16:18:55 Power Power Failure (Indeterminate) Access is granted, power team has been informed, ETA to be provided. INC387980 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/7/2020 19:10 16:14:54 Power Generator Failure (Engine broken) Talkpool breakdown the genset, but site will be up with commercial power INC387980 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/7/2020 19:10 16:14:54 Dependent Affected by the power issue at the main site Affected by HDC240. INC387980 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/7/2020 19:10 16:14:54 Dependent Affected by the power issue at the main site Affected by HDC240. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 16:06:54 Power Generator Failure (Faulty AVR) Faulty AVR, Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 16:06:54 Dependent Affected by the power issue at the main site Affected by HDC228. INC388084 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 22:04 13:20:54 Power Generator failure (Indeterminate) Team working on site INC388114 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M Fuel 6/8/2020 2:10 9:14:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 7:55AM. ETR to be provided. INC388114 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M Fuel 6/8/2020 2:10 9:14:54 Dependent Affected by the fuel issue at the main site Affected by HAIDN030 INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 5:54:54 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 5:54:54 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 5:54:54 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/8/2020 6:06 5:18:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388133 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/8/2020 7:37 3:47:54 Power Generator failure (Indeterminate) Team working on site INC388231 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/8/2020 8:02 3:22:54 Fuel Generator failure (Fuel issue) Fuel Team is aware 06/08/2020 10:58AM ETR not provided. INC388241 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/8/2020 8:54 2:30:54 Power Power Failure (Indeterminate) Team is informed. ETA 11:30 AM INC388136 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 9:13 2:11:54 Transmission Transmission (Indeterminate) No power issue found , Tx Team will reach the site. ETA not yet provide INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 2:02:54 Power Power Failure (Indeterminate) Team is informed. ETA 01:00 PM INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 6/8/2020 9:22 2:02:54 Power Power Failure (Indeterminate) Team is informed. ETA 02:20 PM INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 2:02:54 Dependent Affected by the power issue at the main site Affected by HDO336 INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 2:02:54 Transmission Transmission (Indeterminate) No power issue, Tx team has been requested ETA to be provided. INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 2:02:54 Dependent Affected by the Transmission issue at the main site Affected by HDO434 INC388150 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 2:02:54 Transmission Transmission (Indeterminate) No power issue, Tx team has been requested ETA to be provided. INC388151 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/8/2020 9:29 1:55:54 Power Power Failure (Indeterminate) Team is working on the site INC388257 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/8/2020 9:50 1:34:55 Power Power Failure (Indeterminate) Team is informed. ETA 12:15 PM INC388263 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/8/2020 10:18 1:06:54 Power Generator failure (Indeterminate) Team is informed , ETA 12:50PM INC388172 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 10:26 0:58:54 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 10:33:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 16:33:01 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1350:29:17 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 273:40:17 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 193:45:17 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 170:21:17 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 95:25:17 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 62:45:17 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 62:21:17 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 45:17:17 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 38:36:17 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 30:25:17 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 22:09:17 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 18:51:17 RBS RBS Fault (Indeterminate) Team will reach the site ETA: 10:00h, is expired waiting for new update INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 14:17:17 Fuel Affected by the fuel issue at the main site Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/8/2020 0:50 11:41:17 Power Generator failure (Radiator failure) Faulty Radiator needed to be replaced. Follow up si ongoing INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 6:31:17 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388154 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/8/2020 9:30 3:01:17 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/8/2020 11:05 1:26:17 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From david.vielot at tpmanagementsa.com Mon Jun 8 12:18:42 2020 From: david.vielot at tpmanagementsa.com (david.vielot at tpmanagementsa.com) Date: Mon, 8 Jun 2020 13:18:42 -0500 Subject: [Rantt] HDO190 || BNC Rte Freres || Service Down References: Message-ID: <001201d63dc1$47218590$d56490b0$@tpmanagementsa.com> Hi Dorcely , ICT equipment is affected by power issue, Inverter breaker suspected tripped inside the Hybrid system. Please send a power team to investigate. Br, David From: david.vielot at tpmanagementsa.com Sent: Monday, June 8, 2020 11:03 AM To: 'Haiti Noc' ; 'Jithin J Singh (jithin.j.singh at talkpool.com)' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'David Vielot' Cc: 'Pierre Moise Bouloute' ; 'Jean Arleff Israel Chery' ; 'HAI_BSE' ; 'Ruthza Laleau Fils' ; 'Ralph Louis Jacques' Subject: RE: [Rantt] HDO190 || BNC Rte Freres || Service Down Hi Dorcely Team is dispatched for Corrective action. Team Roldan Consul Phone 37010727 Br, David From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 9:52 AM To: Jithin J Singh (jithin.j.singh at talkpool.com ) >; ran at tpmanagementsa.com ; rantt at tpmanagementsa.com ; 'David Vielot' > Cc: Pierre Moise Bouloute >; Haiti Noc >; Jean Arleff Israel Chery >; HAI_BSE >; Ruthza Laleau Fils >; Ralph Louis Jacques > Subject: Re: [Rantt] HDO190 || BNC Rte Freres || Service Down David, As discussed, please send a team to check the ICT below. TAS246601 NOC Team From: Ralph Louis Jacques > Sent: Monday, June 8, 2020 10:27 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Ruthza Laleau Fils > Cc: HAI_BSE >; Haiti Noc > Subject: HDO190 || BNC Rte Freres || Service Down Hello NOC, Could you please help us sending talk pool to check ICT equipment at HDO190 Reference ID : INC388165 Best regards, _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1795 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 12:50:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 18:50:53 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 6 8 6 11 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 4 1 0 16 ZTE 5 5 0 0 5 Huawei 10 9 7 0 10 Network 30 18 8 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 3 0 6 5 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 673:38:21 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 315:44:21 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 305:23:21 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 283:18:21 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 167:58:21 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 147:04:21 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 71:55:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 71:29:21 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 45:06:21 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 27:48:21 Transmission Transmission (RAU failure) Faulty RAU needed to be replaced. Spare not yet available INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 20:37:21 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M Fuel 6/7/2020 19:06 19:42:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:50AM. ETR to be provided. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 19:30:21 Power Generator Failure (Faulty AVR) Faulty AVR,Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 19:30:21 Dependent Affected by the power issue at the main site Affected by HDC228. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 9:18:21 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 9:18:21 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 9:18:21 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/8/2020 6:06 8:42:21 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388231 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 8:02 6:46:21 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team is on way to reach the site. ETA not yet provide INC388241 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/8/2020 8:54 5:54:21 Transmission Transmission (Indeterminate) After Power team intervention, TX team is requested. ETA not yet available INC388136 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 9:13 5:35:21 Transmission Transmission (Indeterminate) No power issue found , Tx Team will reach the site. New ETA 2:30PM INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 5:26:21 Transmission Transmission (Indeterminate) After Power team intervention, TX team is requested. ETA not yet available INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 5:26:21 Power Power Failure (Indeterminate) Team is informed. ETA expired INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 5:26:21 Dependent Affected by the power issue at the main site Affected by HDO336 INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 5:26:21 Transmission Transmission (Indeterminate) No power issue, Digicel team is checking INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 5:26:21 Dependent Affected by the Transmission issue at the main site Affected by HDO434 INC388150 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 5:26:21 Transmission Transmission (Indeterminate) No power issue, Digicel team is checking INC388151 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/8/2020 9:29 5:19:21 Power Generator Failure (Faulty AVR) AVR is faulty. Next update will be shared once available INC388257 HDO418 MAROSE Ouest Ericsson 2G D O&M_Fuel 6/8/2020 9:50 4:58:21 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 2:00 PM. ETR will be provided. INC388304 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 11:43 3:05:21 Power Generator failure (Indeterminate) Team on site waiting for access INC388318 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 6/8/2020 12:10 2:38:21 Power Generator failure (Indeterminate) Team cannot provide update. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 12:54:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 18:54:26 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1352:50:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 276:01:59 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 196:06:59 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 172:42:59 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 97:46:59 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 65:06:59 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 64:42:59 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 47:38:59 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 40:57:59 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 32:46:59 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 24:30:59 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 21:12:59 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 16:38:59 Fuel Affected by the fuel issue at the main site Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/8/2020 0:50 14:02:59 Power Generator failure (Radiator failure) Faulty Radiator needed to be replaced. Follow up is ongoing INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 8:52:59 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388154 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/8/2020 9:30 5:22:59 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/8/2020 11:05 3:47:59 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 2:26:59 RBS RBS Fault (DUG Failure) DUG Faulty, need to be replaced, ETR not yet available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 14:43:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 20:43:15 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 4 8 9 12 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 4 1 0 17 ZTE 7 7 1 0 7 Huawei 9 8 6 0 9 Network 33 19 8 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 6 5 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 675:30:55 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 317:36:55 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 307:15:55 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 285:10:55 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 169:50:55 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 148:56:55 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 73:47:55 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 73:21:55 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 46:58:55 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 22:29:55 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M Fuel 6/7/2020 19:06 21:34:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:50AM. ETR to be provided. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 21:22:55 Power Generator Failure (Faulty AVR) Faulty AVR,Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 21:22:55 Dependent Affected by the power issue at the main site Affected by HDC228. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 11:10:55 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 11:10:55 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 11:10:55 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/8/2020 6:06 10:34:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388231 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 8:02 8:38:55 Power Generator failure (Indeterminate) Site remains down after refueling , Power Team is on way to reach the site. ETA 4:30PM INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 7:18:55 Transmission Transmission (Indeterminate) Digicel TX team are troubleshooting the case INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 7:18:55 Transmission Transmission (Indeterminate) Digicel TX team are troubleshooting the case INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 7:18:55 Transmission Transmission (Indeterminate) Digicel TX team are troubleshooting the case INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 7:18:55 Transmission Transmission (Indeterminate) Digicel TX team are troubleshooting the case INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 7:18:55 Transmission Transmission (Indeterminate) Digicel TX team are troubleshooting the case INC388150 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 7:18:55 Transmission Transmission (Indeterminate) Digicel TX team are troubleshooting the case INC388151 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/8/2020 9:29 7:11:55 Power Generator Failure (Faulty AVR) AVR is faulty. Next update will be shared once available INC388257 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/8/2020 9:50 6:50:55 Power Power Failure (Indeterminate) Fuel added but site remains down. Team is informed. ETA not yet available INC388318 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 6/8/2020 12:10 4:30:55 Power Generator failure (Indeterminate) Team cannot provide update. INC388351 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/8/2020 14:08 2:32:55 Power Generator failure (Indeterminate) Team is informed , ETA 4:30PM INC388441 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 6/8/2020 14:16 2:24:55 Power Power Failure (Indeterminate) Team is working on the site INC388450 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/8/2020 14:45 1:55:55 Power Generator failure (Indeterminate) Team is informed , ETA 4:40PM INC388466 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/8/2020 15:22 1:18:55 Power Generator Failure (Engine broken) Talkpool breakdown the genset, site will be up with commercial power. INC388466 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/8/2020 15:22 1:18:55 Dependent Affected by the power issue at the main site Affected by HDC240 INC388466 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/8/2020 15:22 1:18:55 Dependent Affected by the power issue at the main site Affected by HDC240 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 16:37:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 22:37:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1356:32:28 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 279:43:28 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 199:48:28 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 176:24:28 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 101:28:28 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 68:48:28 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 68:24:28 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 51:20:28 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 44:39:28 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 36:28:28 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 28:12:28 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 24:54:28 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 20:20:28 Fuel Affected by the fuel issue at the main site Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/8/2020 0:50 17:44:28 Power Generator failure (Radiator failure) Faulty Radiator needed to be replaced. Follow up is ongoing INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 12:34:28 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388154 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/8/2020 9:30 9:04:28 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388379 HDO353 LEOGANE_MALBOU Ouest Ericsson 2G A Talkpool 6/8/2020 9:50 8:44:28 Power Power Failure (Indeterminate) Team is working on the site INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 6:08:28 RBS RBS Fault (DUG Failure) DUG Faulty, need to be replaced, ETR not yet available. INC388466 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/8/2020 15:22 3:12:28 Dependent Affected by the power issue at the main site Affected by HDC240. INC388475 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/8/2020 15:46 2:48:28 Power Power Failure (Indeterminate) Sector will be up with commercial power Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 16:45:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 22:45:05 +0000 Subject: [Rantt] Some sites down for TX issue suspected In-Reply-To: References: Message-ID: Jithin, As discussed, please send a team urgently at SDH003 as requested Eddy NOC Team From: Eddy Jean-Baptiste Sent: Monday, June 8, 2020 6:42 PM To: Jean Arleff Israel Chery ; Jean Rosebert Dorcely Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_Ericsson_BSS ; Haiti Noc ; Hai_Tech_Transmission ; Ralph Jean ; Haiti Noc Subject: RE: Some sites down for TX issue suspected Hi Arlef , Thanks for your check. @ Dorcely , As spoken send team to SDH003 to check LTU facing Acierie Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 4:19 PM To: Eddy Jean-Baptiste > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hello Eddy, Can you please doublecheck from your side. It's more a TX issue. AIS is received from LTU21 at SDH003, when we do a connection loop the alarm is cleared. However when traffic is switch to LTU pos 20, with the same connection loop the E1 is ABL with ERATE Fault from BSC. Need to investigate before the two LTUs. Please advise which node is connected to those LTUs. Connection loop after these LTUs cleared the alarm from BSC side. HDO434 simulation test. Connection loop when the traffic is switched to LTUPOS21 with current AIS alarm. [cid:image002.png at 01D63DC4.EAD72160] Connection Loop with Traffic on POS20 LTU [cid:image003.png at 01D63DC4.EAD72160] Regards CHERY Jean A... From: Ralph Jean > Sent: Monday, June 8, 2020 3:52 PM To: Eddy Jean-Baptiste >; Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected HI Eddy, All DIPs have been checked and found LOF fault. BSC Site SNT DIPs DEVs E1(BSC) E1(KLM) MO BSCAC01 HDO463 ETM2-8 510RBLT RBLT2-16320&&-16351 6 131 RXOTG-466/HDO463(31) BSCAC01 HDO335 ETM2-8 513RBLT RBLT2-16416&&-16447 9 141 RXOTG-535/HDO335(31) BSCAC01 HDO434 ETM2-8 531RBLT RBLT2-16992&&-17023 27 132 RXOTG-434/HDO434(31) BSCAC01 HDO335 ETM2-8 534RBLT RBLT2-17088&&-17119 30 142 RXOTG-635/HDO335(31) BSCAC01 HDO463 ETM2-8 537RBLT RBLT2-17184&&-17215 33 152 RXOTG-463/HDO463(31) BSCAC01 HDO434 ETM2-8 552RBLT RBLT2-17664&&-17695 48 133 RXOTG-534/HDO434(31) BSCAC01 HDO437 ETM2-8 555RBLT RBLT2-17760&&-17791 51 143 RXOTG-637/HDO437(31) BSCAC02 HDO336 ETM2-7 458RBLT RBLT2-14656&&-14687 17 361 RXOTG-336/HDO336(31) BSCAC02 HDO421 ETM2-7 461RBLT RBLT2-14752&&-14783 20 371 RXOTG-427/HDO421(31) BSCAC02 HDO336 ETM2-7 479RBLT RBLT2-15328&&-15359 38 362 RXOTG-536/HDO336(31) BSCAC02 HDO421 ETM2-7 500RBLT RBLT2-16000&&-16031 59 363 RXOTG-421/HDO421(31) DIGITAL PATH STATE DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 510RBLT IEX ABL LOF 513RBLT IEX ABL LOF 531RBLT IEX ABL LOF 534RBLT IEX ABL LOF 537RBLT IEX ABL LOF 552RBLT IEX ABL LOF 555RBLT IEX ABL LOF DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 458RBLT IEX ABL LOF 461RBLT IEX ABL LOF 479RBLT IEX ABL LOF 500RBLT IEX ABL LOF END Regards Ralph From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 3:28 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected Hi Ralph , As no TX issues are observed for the below sites . Could you please check by your side ? Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 3:20 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected +BSS From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 2:04 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: Some sites down for TX issue suspected Eddy, As discussed, can you please check the sites that down and revert to us. HDO434,HDO437,HDO463,HDO335,HDO336,HDO421. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 10187 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 10303 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 17:27:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 8 Jun 2020 23:27:53 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 08th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 08th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 678:10:59 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 320:16:59 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 309:55:59 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 287:50:59 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 172:30:59 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 151:36:59 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 76:27:59 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 76:01:59 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 49:38:59 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 25:09:59 Power Power Failure (Indeterminate) Fuel added. Power team has been dispatched INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 6/7/2020 18:11 25:09:59 Power Power Failure (Indeterminate) Fuel added. Power team has been dispatched INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 24:02:59 Power Generator Failure (Faulty AVR) Faulty AVR,Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 24:02:59 Dependent Affected by the power issue at the main site Affected by HDC228. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 13:50:59 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 13:50:59 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 13:50:59 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/8/2020 6:06 13:14:59 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 9:58:59 Transmission Transmission (Indeterminate) Talkpool Tx team and Digicel TX team are troubleshooting the case INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 9:58:59 Transmission Transmission (Indeterminate) Talkpool Tx team and Digicel TX team are troubleshooting the case INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 9:58:59 Transmission Transmission (Indeterminate) Talkpool Tx team and Digicel TX team are troubleshooting the case INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 9:58:59 Transmission Transmission (Indeterminate) TalkpoolTx team and Digicel Tx team are troubleshooting the case. INC388150 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 9:58:59 Transmission Transmission (Indeterminate) TalkpoolTx team and Digicel Tx team are troubleshooting the case. INC388151 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/8/2020 9:29 9:51:59 Power Generator Failure (Faulty AVR) AVR is faulty. Next update will be shared once available INC388479 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 6/8/2020 9:29 9:51:59 Dependent Affected by the power issue at the main site Attached to HDS212 INC388479 HAIDS194 MARTIN Sud ZTE 2G+3G D Talkpool 6/8/2020 9:29 9:51:59 Dependent Affected by the power issue at the main site Attached to HDS212 INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 5:04:59 Power Power Failure (Indeterminate) Team is working on the site INC388466 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/8/2020 15:22 3:58:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset, site will be up with commercial power. INC388466 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/8/2020 15:22 3:58:59 Dependent Affected by the power issue at the main site Affected by HDC240 INC388466 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/8/2020 15:22 3:58:59 Dependent Affected by the power issue at the main site Affected by HDC240 INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/8/2020 15:42 3:38:59 Power Power Failure (Solar System failure) Site should be up with sunrise INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 15:42 3:38:59 Power Generator failure (Indeterminate) New ETA 6:30PM expired, team cannot provide update. INC388478 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 6/8/2020 15:54 3:26:59 Power Generator failure (Indeterminate) Team is aware, ETA 6:40PM. INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 3:20:59 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388492 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 17:06 2:14:59 Power Generator failure (Indeterminate) Team is informed , ETA 7:00PM INC388492 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 17:06 2:14:59 Dependent Affected by the power issue at the main site Attached to HDO554 INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/8/2020 17:09 2:11:59 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 17:22 1:58:59 Power Generator Failure (Engine Knocking ) Engine koncking, A portable genset has been installed, but it don't have enough capacity to powered the site. INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 17:22 1:58:59 Dependent Affected by the power issue at the main site Attached to HDO208 INC388397 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/8/2020 17:23 1:57:59 Power Power Failure (Indeterminate) Team is informed. ETA 7:10 PM INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 1:46:59 Power Generator failure (Indeterminate) Team cannot provide update. INC388399 HGA005 FOND_DES_NEGRES Nippes ZTE 2G+3G A Talkpool 6/8/2020 17:50 1:30:59 Power Power Failure (Indeterminate) Team is informed. ETA 8:10 PM INC388601 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/8/2020 17:58 1:22:59 Power Generator failure (Indeterminate) Team is aware, ETA 7:30PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1357:18:59 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 280:29:59 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 200:34:59 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 177:10:59 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 102:14:59 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 69:34:59 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 69:10:59 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 52:06:59 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 45:25:59 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 37:14:59 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 28:58:59 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 25:40:59 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 21:06:59 Fuel Affected by the fuel issue at the main site Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/8/2020 0:50 18:30:59 Power Generator failure (Radiator failure) Faulty Radiator needed to be replaced. Follow up si ongoing INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 13:20:59 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388154 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/8/2020 9:30 9:50:59 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388379 HDO353 LEOGANE_MALBOU Ouest Ericsson 2G A Talkpool 6/8/2020 9:50 9:30:59 Power Power Failure (Indeterminate) Team is working on the site INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 6:54:59 RBS RBS Fault (DUG Failure) DUG Faulty, need to be replaced, ETR not yet available. INC388466 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/8/2020 15:22 3:58:59 Dependent Affected by the power issue at the main site Affected by HDC240. INC388475 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/8/2020 15:46 3:34:59 Power Power Failure (Indeterminate) Sector will be up with commercial power Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC388096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G+3G+LTE A Talkpool 6/8/2020 0:30 6/8/2020 8:43 8:13:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Faulty PUD replaced INC388096 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 6/8/2020 0:30 6/8/2020 8:43 8:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Back on air with the main site INC388096 HDO368 MORNE_GAUDER Ouest Ericsson 3G B Talkpool 6/8/2020 0:30 6/8/2020 8:43 8:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Back on air with the main site INC388096 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 3G A Talkpool 6/8/2020 0:30 6/8/2020 8:43 8:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Back on air with the main site INC388096 HDO393 RUE SALOMON_MERGER_COW Ouest Ericsson 3G B Talkpool 6/8/2020 0:30 6/8/2020 8:43 8:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO388 Cascaded Back on air with the main site INC387992 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:20 6/8/2020 10:06 12:46:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC388092 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE A Talkpool 6/7/2020 23:20 6/8/2020 11:06 11:46:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 Cascaded Back with fiber repaired INC388092 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G B Talkpool 6/7/2020 23:20 6/8/2020 11:06 11:46:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 Cascaded Back with fiber repaired INC388092 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/7/2020 23:20 6/8/2020 11:06 11:46:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 Cascaded Back with fiber repaired INC388092 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/7/2020 23:20 6/8/2020 11:06 11:46:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber cut between HDS005-HDS008 Cascaded Back with fiber repaired INC388077 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/7/2020 21:16 6/8/2020 11:19 14:03:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC low voltage Need to be justified All breakers has been reset. INC387995 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/8/2020 0:40 6/8/2020 13:04 12:24:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery faulty Ok Genset has been restarted with another battery INC387318 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/8/2020 6:02 6/8/2020 13:24 7:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC388121 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/8/2020 5:43 6/8/2020 14:19 8:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low voltage OK Team has reset all breakers and genset has been restarted INC388241 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/8/2020 8:54 6/8/2020 15:24 6:30:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) DXU Faulty Need to be justified DXU Has been changed INC387858 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/7/2020 11:00 6/8/2020 15:38 28:38:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Pending OK RCA and resolution details still pending from the contractor INC388257 HDO418 MAROSE Ouest Ericsson 2G D O&M FUEL 6/8/2020 9:50 6/8/2020 15:38 5:48:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Gensetout of fuel Fuel added Fuel added INC388441 HAIDS270 SOVO_CAMP PERIN Sud ZTE 2G+3G C Talkpool 6/8/2020 14:16 6/8/2020 15:38 1:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) RBS breaker tripped Need to be justified reset all RBS breaker. INC388204 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/8/2020 2:14 6/8/2020 7:42 5:28:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature Need to be justified Fan belt was tightened and GM also made INC388123 HAIDO625 BROCHETTE_99_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/8/2020 5:47 6/8/2020 8:14 2:27:00 4:00:00 Compliant Power Generator failure (Low Voltage) Fail to start due to DC low voltage OK Loose contact circuit bypass ,team fixed , restart INC388098 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 0:41 6/8/2020 6:41 6:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up by itself INC387977 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/7/2020 19:33 6/8/2020 8:25 12:52:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker which powered the zte cabinet has been tripped Need to be justified Breaker which powered the zte cabinet has been tripped The cables were tight INC388209 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 4:50 6/8/2020 8:49 3:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) DG stop auto ,alarm on CPS battery Need to be justified Rreset alarm and restart auto INC388209 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/8/2020 4:50 6/8/2020 8:49 3:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO656 Cascaded Back in the air with the main site INC387805 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 8:31 6/8/2020 8:31 24:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empy OK Fuel added quantity added is expected from fuel team INC388028 HAIDO547 HABITATION_BLANCHARD Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 17:31 6/8/2020 9:43 16:12:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker which powered the HUAWEI ecabinet has been tripped Need to be justified Tighned and restarted. INC388137 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 8:03 6/8/2020 13:03 5:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified After the refueling the site ,the genset has been restarted by the technician. INC388133 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/8/2020 7:37 6/8/2020 12:22 4:45:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Relay of the starter battery is faulty G1 Need to be justified Site has been powered with G2 INC388243 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 10:56 6/8/2020 13:56 3:00:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to radiator dirty OK 1 gal coolant add 1/2gal oil INC388263 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/8/2020 10:18 6/8/2020 13:26 3:08:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to radiator dirty OK 2gals coolant added and restart with another batter INC388043 HDO229 DELMAS_17 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/7/2020 18:50 6/8/2020 13:26 18:36:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empy OK Fuel added quantity added is expected from fuel team INC388084 HDO132 BOUCAN_LAPLUIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 22:04 6/8/2020 14:26 16:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Engine failed start OK Starter battery has been changed. INC388407 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 11:43 6/8/2020 13:45 2:02:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature,Over Load OK CPS batteries were in charge,3 breakers have been reset. INC388408 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 11:23 6/8/2020 13:45 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO656 Cascaded Back in the air with the main site INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 6/8/2020 13:45 23:17:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) engine knocking OK a new portable genset has been installed INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/7/2020 14:28 6/8/2020 13:45 23:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO656 Cascaded Back in the air with the main site INC388136 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 9:13 6/8/2020 14:45 5:32:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Lost contact on LAN cable Need to be justified Team fixed it INC388304 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 11:43 6/8/2020 14:16 2:33:00 4:00:00 Compliant Power Generator failure (Battery Failure) Engine fail to start due to battery faulty OK Restart with another battery INC388450 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/8/2020 14:45 6/8/2020 18:33 3:48:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure due front and rear seals OK 1 gallon of oil has been added INC388351 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/8/2020 14:08 6/8/2020 17:20 3:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from Team INC388231 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 8:02 6/8/2020 17:10 9:08:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empy Fuel Delivery Delay Refueling has been done and the Genset has been restarted INC388093 HDC363 NOYAU Centre Ericsson 2G D Talkpool 6/7/2020 23:38 6/8/2020 7:25 7:47:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Battery terminals fixed and genset restarted. INC388104 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/7/2020 23:54 6/8/2020 7:30 7:36:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Site up without any intervention from power team. INC388201 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 6/8/2020 1:14 6/8/2020 7:40 6:26:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Site up without any intervention from power team. INC388201 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 6/8/2020 1:14 6/8/2020 7:40 6:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Back on air with main site. INC388201 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/8/2020 1:14 6/8/2020 7:40 6:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Back on air with main site. INC388219 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 6/8/2020 6:06 6/8/2020 7:55 1:49:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail. OK Back up with sunrise. INC388237 HAIDN201 LIMONADE Nord ZTE 2G+3G+LTE A Talkpool 6/8/2020 8:30 6/8/2020 9:07 0:37:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Back up with commercial power. INC388237 HAIDN315 MONTOLON Nord ZTE 2G+3G D Talkpool 6/8/2020 8:30 6/8/2020 9:07 0:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201 Cascaded Back on air with main site. INC388237 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 6/8/2020 8:30 6/8/2020 9:07 0:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201 Cascaded Back on air with main site. INC388237 HAIDN283 QUARTIER_MORIN_II Nord ZTE 2G+3G C Talkpool 6/8/2020 8:30 6/8/2020 9:07 0:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN201 Cascaded Back on air with main site. INC386642 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 6/8/2020 11:15 84:20:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Broken Engine Need to be justified Genset swapping has been made on site. INC386642 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/4/2020 22:55 6/8/2020 11:15 84:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIC016 Cascaded Back on air with main site. INC388065 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/8/2020 6:06 6/8/2020 10:00 3:54:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar site fail OK Back up with main site. INC388065 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/8/2020 6:06 6/8/2020 10:00 3:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC318 Need to be justified Back on air with the main site INC388229 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/8/2020 7:34 6/8/2020 10:45 3:11:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1gal oil added and genset restarted. INC387980 HDC240 COBANAL Centre Ericsson 2G B Talkpool 6/7/2020 19:10 6/8/2020 11:25 16:15:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. OK Back up with commercial power. INC387980 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/7/2020 19:10 6/8/2020 11:25 16:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC240 Need to be justified Back on air with the main site INC387980 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/7/2020 19:10 6/8/2020 11:25 16:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC240 Need to be justified Back on air with the main site INC388114 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M Fuel 6/8/2020 2:10 6/8/2020 10:48 8:38:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC388114 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M Fuel 6/8/2020 2:10 6/8/2020 10:48 8:38:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HAIDN030 Cascaded Back on air with the main site INC388172 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 10:26 6/8/2020 11:50 1:24:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due radiator dirty OK 1 gal coolant added and genset restarted. INC384812 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 5/31/2020 21:54 6/8/2020 0:22 170:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution are pending from contractor. INC388312 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 3G A Talkpool 6/8/2020 11:52 6/8/2020 13:03 1:11:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Pending OK RCA and resolution are pending from contractor. INC388324 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 6/8/2020 12:22 6/8/2020 14:30 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to PHD012 Cascaded Back on air with the main site INC388324 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 6/8/2020 12:22 6/8/2020 14:30 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to PHD012 Cascaded Back on air with the main site INC388324 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 6/8/2020 12:22 6/8/2020 14:30 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to PHD012 Cascaded Back on air with the main site INC388324 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 6/8/2020 12:22 6/8/2020 14:30 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to PHD012 Cascaded Back on air with the main site INC388324 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 6/8/2020 12:22 6/8/2020 14:30 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to PHD012 Cascaded Back on air with the main site INC388324 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 6/8/2020 12:22 6/8/2020 14:30 2:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to PHD012 Cascaded Back on air with the main site INC388318 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 6/8/2020 12:10 6/8/2020 18:00 5:50:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1gal oil added and genset restarted. INC388475 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/8/2020 15:46 6/8/2020 18:55 3:09:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified Back up with commercial power. INC388502 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/8/2020 18:04 6/8/2020 18:58 0:54:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution are pending from contractor. INC388502 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/8/2020 18:04 6/8/2020 18:58 0:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN207 Cascaded Back on air with the main site INC388502 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/8/2020 18:04 6/8/2020 18:58 0:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN207 Cascaded Back on air with the main site INC388502 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/8/2020 18:04 6/8/2020 18:58 0:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN207 Cascaded Back on air with the main site INC388502 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/8/2020 18:04 6/8/2020 18:58 0:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN207 Cascaded Back on air with the main site INC388601 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/8/2020 17:58 6/8/2020 19:00 1:02:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. Need to be justified RCA and resolution are pending from contractor. Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387993 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:38 6/8/2020 8:25 10:47:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Faulty DUG and Rectifier Spare Faulty DUG and rectifier replaced INC388051 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 6/7/2020 19:10 6/8/2020 8:25 13:15:00 4:00:00 Not Compliant Power Power Failure (DC Converter Failure) indeterminate Spare New DC Converter Installed INC388096 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 2G A Talkpool 6/8/2020 0:30 6/8/2020 8:25 7:55:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution details still pending from the contractor INC388220 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/8/2020 6:15 6/8/2020 8:25 2:10:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC387767 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G A Talkpool 6/7/2020 5:50 6/8/2020 7:46 25:56:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) DTRU Faulty Spare DTRU replaced. INC388214 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/8/2020 5:09 6/8/2020 11:02 5:53:00 4:00:00 Not Compliant RBS Transmission (Fiber issue) Fiber issue OK Fiber cable replaced. INC386506 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/4/2020 15:38 6/8/2020 10:56 91:18:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier failure Spare Rectifier replaced. INC387980 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/7/2020 19:10 6/8/2020 12:01 16:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC240. Cascaded Back on air with the main site INC387980 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/8/2020 11:00 6/8/2020 12:01 1:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) EDH source failed Need to be justified Site back on air with commercial power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 18:45:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 00:45:31 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 3 13 10 18 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 7 4 0 29 ZTE 7 7 2 0 7 Huawei 8 7 5 0 8 Network 39 21 11 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 2 0 6 11 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 679:07:11 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 321:12:49 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 310:51:49 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 288:54:24 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 173:42:43 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 152:32:18 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 77:24:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 77:14:01 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 50:42:18 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 26:21:44 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M Fuel 6/7/2020 19:06 25:18:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:50AM. ETR to be provided. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 25:06:17 Power Generator Failure (Faulty AVR) Faulty AVR, Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 25:06:17 Dependent Affected by the power issue at the main site Affected by HDC228. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 14:53:42 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 14:53:42 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 14:53:42 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/8/2020 6:06 14:18:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 11:10:31 Transmission Transmission (Indeterminate) Talkpool Tx team and Digicel TX team are troubleshooting the case INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:10:31 Transmission Transmission (Indeterminate) Talkpool Tx team and Digicel TX team are troubleshooting the case INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:10:24 Transmission Transmission (Indeterminate) Talkpool Tx team and Digicel TX team are troubleshooting the case INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:02:16 Transmission Transmission (Indeterminate) TalkpoolTx team and Digicel Tx team are troubleshooting the case. INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:02:16 Dependent Affected by the Transmission issue at the main site Affected by HDO434 INC388150 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:02:16 Transmission Transmission (Indeterminate) TalkpoolTx team and Digicel Tx team are troubleshooting the case. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 6:16:49 Power Power Failure (Indeterminate) Board needs to be rectified by Talkpool before being refueled by Fuel team INC388466 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/8/2020 15:22 5:02:16 Power Generator Failure (Engine broken) Talkpool breakdown the genset, site will be up with commercial power. INC388466 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/8/2020 15:22 5:02:16 Dependent Affected by the power issue at the main site Affected by HDC240 INC388466 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/8/2020 15:22 5:02:16 Dependent Affected by the power issue at the main site Affected by HDC240 INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/8/2020 15:42 4:50:46 Power Power Failure (Solar System failure) Site should be up with sunrise INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 15:42 4:42:16 Power Generator failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388478 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 6/8/2020 15:54 4:30:16 Power Generator failure (Indeterminate) Team is on site INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 4:24:16 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/8/2020 17:09 3:15:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 2:50:16 Power Power Failure (Indeterminate) Team cannot provide an update. INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/8/2020 17:50 2:42:35 Power Power Failure (Indeterminate) Team is working on site INC388502 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/8/2020 18:04 2:20:16 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC388502 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/8/2020 18:04 2:20:16 Dependent Affected by the Transmission issue at the main site Affected by HDN207. INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/8/2020 18:22 2:02:16 Power Power Failure (Indeterminate) Team has been informed, ETA 8:30PM. INC388502 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/8/2020 19:05 1:19:16 Dependent Affected by the Transmission issue at the main site Affected by HDN207. INC388502 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/8/2020 19:05 1:19:16 Dependent Affected by the Transmission issue at the main site Affected by HDN207. INC388502 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/8/2020 19:05 1:19:16 Dependent Affected by the Transmission issue at the main site Affected by HDN207. INC388510 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 6/8/2020 19:27 1:05:57 Power Power Failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 0:50:08 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC388517 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/8/2020 19:54 0:30:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388517 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/8/2020 19:54 0:30:12 Dependent Affected by the power issue at the main site Affected by HDC318. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Mon Jun 8 18:51:25 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 9 Jun 2020 00:51:25 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: , Message-ID: Power teams have been required for HDO406 and HDN040. Are they on route ? Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 08/06/2020 20:45 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 3 13 10 18 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 7 4 0 29 ZTE 7 7 2 0 7 Huawei 8 7 5 0 8 Network 39 21 11 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 2 0 6 11 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 679:07:11 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 321:12:49 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 310:51:49 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 288:54:24 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 173:42:43 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 152:32:18 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 77:24:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 77:14:01 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 50:42:18 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 26:21:44 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M Fuel 6/7/2020 19:06 25:18:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:50AM. ETR to be provided. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 25:06:17 Power Generator Failure (Faulty AVR) Faulty AVR, Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 25:06:17 Dependent Affected by the power issue at the main site Affected by HDC228. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 14:53:42 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 14:53:42 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 14:53:42 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/8/2020 6:06 14:18:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 11:10:31 Transmission Transmission (Indeterminate) Talkpool Tx team and Digicel TX team are troubleshooting the case INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:10:31 Transmission Transmission (Indeterminate) Talkpool Tx team and Digicel TX team are troubleshooting the case INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:10:24 Transmission Transmission (Indeterminate) Talkpool Tx team and Digicel TX team are troubleshooting the case INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:02:16 Transmission Transmission (Indeterminate) TalkpoolTx team and Digicel Tx team are troubleshooting the case. INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:02:16 Dependent Affected by the Transmission issue at the main site Affected by HDO434 INC388150 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:02:16 Transmission Transmission (Indeterminate) TalkpoolTx team and Digicel Tx team are troubleshooting the case. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 6:16:49 Power Power Failure (Indeterminate) Board needs to be rectified by Talkpool before being refueled by Fuel team INC388466 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/8/2020 15:22 5:02:16 Power Generator Failure (Engine broken) Talkpool breakdown the genset, site will be up with commercial power. INC388466 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/8/2020 15:22 5:02:16 Dependent Affected by the power issue at the main site Affected by HDC240 INC388466 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/8/2020 15:22 5:02:16 Dependent Affected by the power issue at the main site Affected by HDC240 INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/8/2020 15:42 4:50:46 Power Power Failure (Solar System failure) Site should be up with sunrise INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 15:42 4:42:16 Power Generator failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388478 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 6/8/2020 15:54 4:30:16 Power Generator failure (Indeterminate) Team is on site INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 4:24:16 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/8/2020 17:09 3:15:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 2:50:16 Power Power Failure (Indeterminate) Team cannot provide an update. INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/8/2020 17:50 2:42:35 Power Power Failure (Indeterminate) Team is working on site INC388502 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/8/2020 18:04 2:20:16 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC388502 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/8/2020 18:04 2:20:16 Dependent Affected by the Transmission issue at the main site Affected by HDN207. INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/8/2020 18:22 2:02:16 Power Power Failure (Indeterminate) Team has been informed, ETA 8:30PM. INC388502 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/8/2020 19:05 1:19:16 Dependent Affected by the Transmission issue at the main site Affected by HDN207. INC388502 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/8/2020 19:05 1:19:16 Dependent Affected by the Transmission issue at the main site Affected by HDN207. INC388502 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/8/2020 19:05 1:19:16 Dependent Affected by the Transmission issue at the main site Affected by HDN207. INC388510 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 6/8/2020 19:27 1:05:57 Power Power Failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 0:50:08 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC388517 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/8/2020 19:54 0:30:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388517 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/8/2020 19:54 0:30:12 Dependent Affected by the power issue at the main site Affected by HDC318. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can?t reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Mon Jun 8 19:19:54 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Tue, 9 Jun 2020 01:19:54 +0000 Subject: [Rantt] Some sites down for TX issue suspected In-Reply-To: References: Message-ID: Hello NOC/Dorcely, Please take note that the LTU is found faulty at SDH003 and need to be replaced ASAP. The spare has been requested on a separate email and will have to be collected from Digicel WH. BR/ Jithin Singh. From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 6:45 PM To: Jithin J Singh ; Gerry Bolante ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_Ericsson_BSS ; Haiti Noc ; Hai_Tech_Transmission ; Ralph Jean ; Haiti Noc ; Eddy Jean-Baptiste ; Jean Arleff Israel Chery Subject: RE: Some sites down for TX issue suspected Jithin, As discussed, please send a team urgently at SDH003 as requested Eddy NOC Team From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 6:42 PM To: Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hi Arlef , Thanks for your check. @ Dorcely , As spoken send team to SDH003 to check LTU facing Acierie Best Regards [cid:image001.jpg at 01D63DDA.8A3D0CF0] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 4:19 PM To: Eddy Jean-Baptiste > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hello Eddy, Can you please doublecheck from your side. It's more a TX issue. AIS is received from LTU21 at SDH003, when we do a connection loop the alarm is cleared. However when traffic is switch to LTU pos 20, with the same connection loop the E1 is ABL with ERATE Fault from BSC. Need to investigate before the two LTUs. Please advise which node is connected to those LTUs. Connection loop after these LTUs cleared the alarm from BSC side. HDO434 simulation test. Connection loop when the traffic is switched to LTUPOS21 with current AIS alarm. [cid:image002.png at 01D63DDA.8A3D0CF0] Connection Loop with Traffic on POS20 LTU [cid:image003.png at 01D63DDA.8A3D0CF0] Regards CHERY Jean A... From: Ralph Jean > Sent: Monday, June 8, 2020 3:52 PM To: Eddy Jean-Baptiste >; Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected HI Eddy, All DIPs have been checked and found LOF fault. BSC Site SNT DIPs DEVs E1(BSC) E1(KLM) MO BSCAC01 HDO463 ETM2-8 510RBLT RBLT2-16320&&-16351 6 131 RXOTG-466/HDO463(31) BSCAC01 HDO335 ETM2-8 513RBLT RBLT2-16416&&-16447 9 141 RXOTG-535/HDO335(31) BSCAC01 HDO434 ETM2-8 531RBLT RBLT2-16992&&-17023 27 132 RXOTG-434/HDO434(31) BSCAC01 HDO335 ETM2-8 534RBLT RBLT2-17088&&-17119 30 142 RXOTG-635/HDO335(31) BSCAC01 HDO463 ETM2-8 537RBLT RBLT2-17184&&-17215 33 152 RXOTG-463/HDO463(31) BSCAC01 HDO434 ETM2-8 552RBLT RBLT2-17664&&-17695 48 133 RXOTG-534/HDO434(31) BSCAC01 HDO437 ETM2-8 555RBLT RBLT2-17760&&-17791 51 143 RXOTG-637/HDO437(31) BSCAC02 HDO336 ETM2-7 458RBLT RBLT2-14656&&-14687 17 361 RXOTG-336/HDO336(31) BSCAC02 HDO421 ETM2-7 461RBLT RBLT2-14752&&-14783 20 371 RXOTG-427/HDO421(31) BSCAC02 HDO336 ETM2-7 479RBLT RBLT2-15328&&-15359 38 362 RXOTG-536/HDO336(31) BSCAC02 HDO421 ETM2-7 500RBLT RBLT2-16000&&-16031 59 363 RXOTG-421/HDO421(31) DIGITAL PATH STATE DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 510RBLT IEX ABL LOF 513RBLT IEX ABL LOF 531RBLT IEX ABL LOF 534RBLT IEX ABL LOF 537RBLT IEX ABL LOF 552RBLT IEX ABL LOF 555RBLT IEX ABL LOF DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 458RBLT IEX ABL LOF 461RBLT IEX ABL LOF 479RBLT IEX ABL LOF 500RBLT IEX ABL LOF END Regards Ralph From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 3:28 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected Hi Ralph , As no TX issues are observed for the below sites . Could you please check by your side ? Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 3:20 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected +BSS From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 2:04 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: Some sites down for TX issue suspected Eddy, As discussed, can you please check the sites that down and revert to us. HDO434,HDO437,HDO463,HDO335,HDO336,HDO421. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 10187 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 10303 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 19:24:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 01:24:31 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: , Message-ID: Yes. HDN040 is up already/ team is still on the way for HDo406. From: John Ormonde Sent: Monday, June 8, 2020 8:51 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: RE: NOC hourly report at 08:00 PM Power teams have been required for HDO406 and HDN040. Are they on route ? Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc > Date: 08/06/2020 20:45 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" >, "'fon at tpmanagementsa.com'" >, "'hpu.maintenance at tpmanagementsa.com'" >, "'hpu_alarms at tpmanagementsa.com'" >, "'msc at tpmanagementsa.com'" >, "'powertt at tpmanagementsa.com'" >, "'ran at tpmanagementsa.com'" >, "'rantt at tpmanagementsa.com'" >, "'tp.fo at tpmanagementsa.com'" >, "'tp.imc.haiti at tpmanagementsa.com'" >, "'tp.ran at tpmanagementsa.com'" >, "'tp_tech at tpmanagementsa.com'" >, Jithin J Singh >, 'Astrid' >, HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana >, journal.ht at talkpool.com, Muhammad Irshad >, Bernard Yacoub >, Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >, Eng Teck Ng >, HAI_Tech_Noc >, Geoffrey Collins >, Frantz Jean Baptiste >, Jean Yvelt Marseille >, Hai_Tech_O&M > Subject: NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 3 13 10 18 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 7 4 0 29 ZTE 7 7 2 0 7 Huawei 8 7 5 0 8 Network 39 21 11 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 2 0 6 11 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 679:07:11 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 321:12:49 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 310:51:49 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 288:54:24 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 173:42:43 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 152:32:18 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 77:24:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 77:14:01 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update will be shared once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 50:42:18 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B O&M_Fuel 6/7/2020 18:11 26:21:44 Fuel Generator failure (Fuel issue) Team fuel is informed since 6/7/2020 at 8:40 PM. ETR will be provided. INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B O&M Fuel 6/7/2020 19:06 25:18:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:50AM. ETR to be provided. INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 25:06:17 Power Generator Failure (Faulty AVR) Faulty AVR, Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 25:06:17 Dependent Affected by the power issue at the main site Affected by HDC228. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 14:53:42 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 14:53:42 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 14:53:42 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/8/2020 6:06 14:18:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 11:10:31 Transmission Transmission (Indeterminate) Talkpool Tx team and Digicel TX team are troubleshooting the case INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:10:31 Transmission Transmission (Indeterminate) Talkpool Tx team and Digicel TX team are troubleshooting the case INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:10:24 Transmission Transmission (Indeterminate) Talkpool Tx team and Digicel TX team are troubleshooting the case INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:02:16 Transmission Transmission (Indeterminate) TalkpoolTx team and Digicel Tx team are troubleshooting the case. INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:02:16 Dependent Affected by the Transmission issue at the main site Affected by HDO434 INC388150 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 11:02:16 Transmission Transmission (Indeterminate) TalkpoolTx team and Digicel Tx team are troubleshooting the case. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 6:16:49 Power Power Failure (Indeterminate) Board needs to be rectified by Talkpool before being refueled by Fuel team INC388466 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/8/2020 15:22 5:02:16 Power Generator Failure (Engine broken) Talkpool breakdown the genset, site will be up with commercial power. INC388466 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/8/2020 15:22 5:02:16 Dependent Affected by the power issue at the main site Affected by HDC240 INC388466 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/8/2020 15:22 5:02:16 Dependent Affected by the power issue at the main site Affected by HDC240 INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/8/2020 15:42 4:50:46 Power Power Failure (Solar System failure) Site should be up with sunrise INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 15:42 4:42:16 Power Generator failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388478 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 6/8/2020 15:54 4:30:16 Power Generator failure (Indeterminate) Team is on site INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 4:24:16 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/8/2020 17:09 3:15:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 2:50:16 Power Power Failure (Indeterminate) Team cannot provide an update. INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/8/2020 17:50 2:42:35 Power Power Failure (Indeterminate) Team is working on site INC388502 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/8/2020 18:04 2:20:16 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC388502 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/8/2020 18:04 2:20:16 Dependent Affected by the Transmission issue at the main site Affected by HDN207. INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/8/2020 18:22 2:02:16 Power Power Failure (Indeterminate) Team has been informed, ETA 8:30PM. INC388502 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/8/2020 19:05 1:19:16 Dependent Affected by the Transmission issue at the main site Affected by HDN207. INC388502 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/8/2020 19:05 1:19:16 Dependent Affected by the Transmission issue at the main site Affected by HDN207. INC388502 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/8/2020 19:05 1:19:16 Dependent Affected by the Transmission issue at the main site Affected by HDN207. INC388510 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 6/8/2020 19:27 1:05:57 Power Power Failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 0:50:08 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC388517 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/8/2020 19:54 0:30:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388517 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/8/2020 19:54 0:30:12 Dependent Affected by the power issue at the main site Affected by HDC318. 1. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 19:36:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 01:36:38 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 9:00 PM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1359:17:30 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 282:27:42 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 202:37:14 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 179:13:14 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 104:17:14 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 71:33:03 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 71:13:14 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 54:05:11 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 47:24:30 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 39:17:14 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 30:56:59 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 27:43:14 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 23:09:14 Fuel Affected by the fuel issue at the main site Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/8/2020 0:50 20:29:04 Power Generator failure (Radiator failure) Faulty Radiator needed to be replaced. Follow up si ongoing INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 15:23:14 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388154 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/8/2020 9:30 11:53:14 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388379 HDO353 LEOGANE_MALBOU Ouest Ericsson 2G A Talkpool 6/8/2020 9:50 11:28:54 Power Generator failure (Water Pump Issue) Team is trying to fix water pump leakage INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 8:57:14 RBS RBS Fault (DUG Failure) DUG Faulty, need to be replaced, ETR not yet available. INC387993 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/8/2020 21:14 0:05:07 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 19:37:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 01:37:28 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 PM. In-Reply-To: References: Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From JeanArleffIsrael.Chery at digicelgroup.com Mon Jun 8 19:54:53 2020 From: JeanArleffIsrael.Chery at digicelgroup.com (Jean Arleff Israel Chery) Date: Tue, 9 Jun 2020 01:54:53 +0000 Subject: [Rantt] [EXTERNAL] RE: Some sites down for TX issue suspected In-Reply-To: References: , Message-ID: Is there any nearby site we can check. HDO305 for example?? Ericsson Cabinet should be still powered on. You can check remotely or physically. Regards Chery Jean A... -------- Original message -------- From: Jithin J Singh Date: 6/8/20 9:20 PM (GMT-05:00) To: Haiti Noc , Gerry Bolante , ran at tpmanagementsa.com, rantt at tpmanagementsa.com, "'David C.Vielot'" Cc: Eng Teck Ng , Francois Boyer , Hai_Tech_Ericsson_BSS , Hai_Tech_Transmission , Ralph Jean , Eddy Jean-Baptiste , Jean Arleff Israel Chery Subject: [EXTERNAL] RE: Some sites down for TX issue suspected Hello NOC/Dorcely, Please take note that the LTU is found faulty at SDH003 and need to be replaced ASAP. The spare has been requested on a separate email and will have to be collected from Digicel WH. BR/ Jithin Singh. From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 6:45 PM To: Jithin J Singh ; Gerry Bolante ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_Ericsson_BSS ; Haiti Noc ; Hai_Tech_Transmission ; Ralph Jean ; Haiti Noc ; Eddy Jean-Baptiste ; Jean Arleff Israel Chery Subject: RE: Some sites down for TX issue suspected Jithin, As discussed, please send a team urgently at SDH003 as requested Eddy NOC Team From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 6:42 PM To: Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hi Arlef , Thanks for your check. @ Dorcely , As spoken send team to SDH003 to check LTU facing Acierie Best Regards [cid:image001.jpg at 01D63DDA.8A3D0CF0] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 4:19 PM To: Eddy Jean-Baptiste > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hello Eddy, Can you please doublecheck from your side. It?s more a TX issue. AIS is received from LTU21 at SDH003, when we do a connection loop the alarm is cleared. However when traffic is switch to LTU pos 20, with the same connection loop the E1 is ABL with ERATE Fault from BSC. Need to investigate before the two LTUs. Please advise which node is connected to those LTUs. Connection loop after these LTUs cleared the alarm from BSC side. HDO434 simulation test. Connection loop when the traffic is switched to LTUPOS21 with current AIS alarm. [cid:image002.png at 01D63DDA.8A3D0CF0] Connection Loop with Traffic on POS20 LTU [cid:image003.png at 01D63DDA.8A3D0CF0] Regards CHERY Jean A? From: Ralph Jean > Sent: Monday, June 8, 2020 3:52 PM To: Eddy Jean-Baptiste >; Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected HI Eddy, All DIPs have been checked and found LOF fault. BSC Site SNT DIPs DEVs E1(BSC) E1(KLM) MO BSCAC01 HDO463 ETM2-8 510RBLT RBLT2-16320&&-16351 6 131 RXOTG-466/HDO463(31) BSCAC01 HDO335 ETM2-8 513RBLT RBLT2-16416&&-16447 9 141 RXOTG-535/HDO335(31) BSCAC01 HDO434 ETM2-8 531RBLT RBLT2-16992&&-17023 27 132 RXOTG-434/HDO434(31) BSCAC01 HDO335 ETM2-8 534RBLT RBLT2-17088&&-17119 30 142 RXOTG-635/HDO335(31) BSCAC01 HDO463 ETM2-8 537RBLT RBLT2-17184&&-17215 33 152 RXOTG-463/HDO463(31) BSCAC01 HDO434 ETM2-8 552RBLT RBLT2-17664&&-17695 48 133 RXOTG-534/HDO434(31) BSCAC01 HDO437 ETM2-8 555RBLT RBLT2-17760&&-17791 51 143 RXOTG-637/HDO437(31) BSCAC02 HDO336 ETM2-7 458RBLT RBLT2-14656&&-14687 17 361 RXOTG-336/HDO336(31) BSCAC02 HDO421 ETM2-7 461RBLT RBLT2-14752&&-14783 20 371 RXOTG-427/HDO421(31) BSCAC02 HDO336 ETM2-7 479RBLT RBLT2-15328&&-15359 38 362 RXOTG-536/HDO336(31) BSCAC02 HDO421 ETM2-7 500RBLT RBLT2-16000&&-16031 59 363 RXOTG-421/HDO421(31) DIGITAL PATH STATE DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 510RBLT IEX ABL LOF 513RBLT IEX ABL LOF 531RBLT IEX ABL LOF 534RBLT IEX ABL LOF 537RBLT IEX ABL LOF 552RBLT IEX ABL LOF 555RBLT IEX ABL LOF DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 458RBLT IEX ABL LOF 461RBLT IEX ABL LOF 479RBLT IEX ABL LOF 500RBLT IEX ABL LOF END Regards Ralph From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 3:28 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected Hi Ralph , As no TX issues are observed for the below sites . Could you please check by your side ? Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 3:20 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected +BSS From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 2:04 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: Some sites down for TX issue suspected Eddy, As discussed, can you please check the sites that down and revert to us. HDO434,HDO437,HDO463,HDO335,HDO336,HDO421. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 10187 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 10303 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 20:46:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 02:46:47 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 7 17 8 14 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 11 2 0 28 ZTE 6 6 3 0 6 Huawei 12 11 9 0 12 Network 39 28 14 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 6 14 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 680:52:33 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 322:58:11 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 312:37:11 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 290:32:33 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 175:28:54 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 154:17:40 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 79:09:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 52:20:27 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388032 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 28:07:55 Power Generator failure (Indeterminate) Rescue added. Power team is on the way to start the genset. ETA not yet available INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 26:44:26 Power Generator Failure (Faulty AVR) Faulty AVR, Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 26:44:26 Dependent Affected by the power issue at the main site Affected by HDC228. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 16:31:51 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 16:31:51 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 16:31:51 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 12:56:42 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 12:56:42 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 12:56:35 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 12:40:25 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 12:40:25 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 12:40:25 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 8:03:00 Power Power Failure (Indeterminate) Board needs to be rectified by Talkpool before being refueled by Fuel team INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/8/2020 15:42 6:36:57 Power Power Failure (Solar System failure) Site should be up with sunrise INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 15:42 6:20:25 Power Generator failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 6:02:25 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A O&M Fuel 6/8/2020 17:50 4:28:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 10:12 PM. ETR will be provided INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 4:28:25 Power Power Failure (Indeterminate) Team cannot provide an update. INC388510 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 6/8/2020 19:27 2:52:08 Power Power Failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 2:28:17 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC388521 HDO127 MORNE_HERCULE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 20:02 2:00:19 Power Generator failure (Indeterminate) Team is on site. INC388526 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 20:17 1:44:46 Power Generator failure (Indeterminate) Team is informed , ETA 11:10PM INC388399 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G B O&M Fuel 6/8/2020 21:14 1:05:08 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M Fuel 6/8/2020 21:14 1:05:08 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B O&M Fuel 6/8/2020 21:14 1:05:08 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA014 AZILE Nippes Ericsson 3G A O&M Fuel 6/8/2020 21:14 1:05:08 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA025 SALAGNAC Nippes Ericsson 3G A O&M Fuel 6/8/2020 21:14 1:05:08 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B O&M Fuel 6/8/2020 21:14 1:05:08 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D O&M Fuel 6/8/2020 21:14 1:05:08 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA021 ARNAULD Nippes Ericsson 3G D O&M Fuel 6/8/2020 21:14 1:05:08 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA042 BRAND Nippes Ericsson 2G D O&M Fuel 6/8/2020 21:14 1:05:08 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA034 POCHETTE BOJO Nippes Ericsson 2G B O&M Fuel 6/8/2020 21:14 1:05:08 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388534 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 21:00 1:02:31 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:15h INC388539 HDO412 MERCERY Ouest Ericsson 2G B Talkpool 6/8/2020 21:18 1:00:35 Power Power Failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC388539 HDO459 MARIANI_LEOGANE Ouest Ericsson 2G B Talkpool 6/8/2020 21:18 1:00:35 Dependent Affected by Fuel issue at the main site Affected by HDO412 INC388622 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:13 0:48:50 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/9/2020) around 7:30AM INC388541 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:35 0:26:41 Power Generator failure (Indeterminate) Team has been dispatched ETA to be provided. INC388542 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/8/2020 21:44 0:18:15 Power Generator failure (Indeterminate) Team has been dispatched ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 22:21:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 04:21:14 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 10 18 8 17 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 14 2 0 31 ZTE 7 7 3 0 7 Huawei 15 14 12 0 15 Network 43 35 17 0 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 6 19 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 682:52:14 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 324:57:52 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 314:36:52 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 292:39:00 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 177:09:04 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 156:17:21 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 81:09:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 54:26:54 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388547 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 29:48:05 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 28:50:53 Power Generator Failure (Faulty AVR) Faulty AVR,Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 28:50:53 Dependent Affected by the power issue at the main site Affected by HDC228. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 18:38:18 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 18:38:18 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 18:38:18 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 14:46:52 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 14:46:52 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 14:46:52 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 14:36:52 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 14:36:52 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 14:36:45 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 9:43:10 Power Generator failure (Indeterminate) Board needs to be rectified by Talkpool before being refueled by Fuel team INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M FUEL 6/8/2020 15:42 8:26:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:05 PM. ETR to be provided. INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 8:08:52 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 6:34:52 Power Power Failure (Indeterminate) Team cannot provide an update. INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A O&M Fuel 6/8/2020 17:50 6:08:56 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 10:12 PM. ETR will be provided INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/8/2020 18:22 5:46:52 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 4:34:44 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC388526 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 20:17 3:44:27 Power Generator failure (Indeterminate) Team is waiting for access INC388534 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 21:00 3:08:58 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 12:15h INC388622 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:13 2:48:31 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/9/2020) around 7:30AM INC388399 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G B O&M Fuel 6/8/2020 21:14 2:45:18 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M Fuel 6/8/2020 21:14 2:45:18 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B O&M Fuel 6/8/2020 21:14 2:45:18 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA014 AZILE Nippes Ericsson 3G A O&M Fuel 6/8/2020 21:14 2:45:18 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA025 SALAGNAC Nippes Ericsson 3G A O&M Fuel 6/8/2020 21:14 2:45:18 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B O&M Fuel 6/8/2020 21:14 2:45:18 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D O&M Fuel 6/8/2020 21:14 2:45:18 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA021 ARNAULD Nippes Ericsson 3G D O&M Fuel 6/8/2020 21:14 2:45:18 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA042 BRAND Nippes Ericsson 2G D O&M Fuel 6/8/2020 21:14 2:45:18 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA034 POCHETTE BOJO Nippes Ericsson 2G B O&M Fuel 6/8/2020 21:14 2:45:18 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388541 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:35 2:26:22 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:20AM INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 1:40:33 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:454h INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 1:40:33 Dependent Affected by the power issue at the main site Affected by HAIDO301. INC388631 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 22:34 1:34:49 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:10h INC388631 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 22:34 1:34:49 Dependent Affected by the power issue at the main site Affected by HDN167. INC388631 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/8/2020 22:34 1:34:49 Dependent Affected by the power issue at the main site Affected by HDN167. INC388631 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/8/2020 22:34 1:34:49 Dependent Affected by the power issue at the main site Affected by HDN167. INC388631 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/8/2020 22:34 1:34:49 Dependent Affected by the power issue at the main site Affected by HDN167. INC388550 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 22:39 1:22:16 Power Generator failure (Indeterminate) Team has been dispatched ETA to be provided. INC388555 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 23:18 0:40:34 Power Generator failure (Indeterminate) Unsafe area. Power team will check the site at 6:15 AM INC388555 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/8/2020 23:18 0:40:34 Dependent Affected by Fuel issue at the main site Affected by HAIGA117 INC388636 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/8/2020 23:33 0:36:00 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC388562 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 6/8/2020 23:38 0:30:40 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 22:31:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 04:31:28 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1362:02:37 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 285:12:49 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 205:39:50 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 182:15:50 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 107:19:50 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 74:18:10 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 74:15:50 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 56:50:18 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 50:09:37 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 42:19:50 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 33:42:06 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 30:45:50 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 26:11:50 Fuel Affected by the fuel issue at the main site Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/8/2020 0:50 23:14:11 Power Generator failure (Radiator failure) Faulty Radiator needed to be replaced. Follow up is ongoing INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 18:25:50 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 11:59:50 RBS RBS Fault (DUG Failure) DUG Faulty, need to be replaced, ETR not yet available. INC387993 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/8/2020 21:14 2:50:14 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 22:31:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 04:31:37 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 8 23:25:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 05:25:31 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 10 18 8 17 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 14 2 0 31 ZTE 7 7 3 0 7 Huawei 15 14 12 0 15 Network 43 35 17 0 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 6 19 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 684:04:01 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 326:09:39 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 315:48:39 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 293:48:41 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 178:03:19 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 157:29:08 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 82:21:01 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 55:36:35 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388547 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 30:42:20 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 30:00:34 Power Generator Failure (Faulty AVR) Faulty AVR,Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 30:00:34 Dependent Affected by the power issue at the main site Affected by HDC228. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 19:47:59 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 19:47:59 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 19:47:59 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 15:56:33 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 15:56:33 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 15:56:33 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 15:31:07 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 15:31:07 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 15:31:00 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 10:37:25 Power Generator failure (Indeterminate) Board needs to be rectified by Talkpool before being refueled by Fuel team INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M FUEL 6/8/2020 15:42 9:36:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:05 PM. ETR to be provided. INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 9:18:33 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 7:44:33 Power Power Failure (Indeterminate) Team cannot provide an update. INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A O&M Fuel 6/8/2020 17:50 7:03:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 10:12 PM. ETR will be provided INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/8/2020 18:22 6:56:33 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 5:44:25 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC388526 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 20:17 4:56:14 Power Generator failure (Indeterminate) Access issue.follow up is ongoing with site inspector. INC388534 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 21:00 4:18:39 Power Power Failure (Indeterminate) ETA is expired, Talkpool can't provide an update. INC388622 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:13 4:00:18 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/9/2020) around 7:30AM INC388399 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G B O&M Fuel 6/8/2020 21:14 3:39:33 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M Fuel 6/8/2020 21:14 3:39:33 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B O&M Fuel 6/8/2020 21:14 3:39:33 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA014 AZILE Nippes Ericsson 3G A O&M Fuel 6/8/2020 21:14 3:39:33 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA025 SALAGNAC Nippes Ericsson 3G A O&M Fuel 6/8/2020 21:14 3:39:33 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B O&M Fuel 6/8/2020 21:14 3:39:33 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D O&M Fuel 6/8/2020 21:14 3:39:33 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA021 ARNAULD Nippes Ericsson 3G D O&M Fuel 6/8/2020 21:14 3:39:33 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA042 BRAND Nippes Ericsson 2G D O&M Fuel 6/8/2020 21:14 3:39:33 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA034 POCHETTE BOJO Nippes Ericsson 2G B O&M Fuel 6/8/2020 21:14 3:39:33 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388541 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:35 3:38:09 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:20AM INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 2:50:14 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:454h INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 2:50:14 Dependent Affected by the power issue at the main site Affected by HAIDO301. INC388631 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 22:34 2:44:30 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:10h INC388631 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 22:34 2:44:30 Dependent Affected by the power issue at the main site Affected by HDN167. INC388631 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/8/2020 22:34 2:44:30 Dependent Affected by the power issue at the main site Affected by HDN167. INC388631 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/8/2020 22:34 2:44:30 Dependent Affected by the power issue at the main site Affected by HDN167. INC388631 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/8/2020 22:34 2:44:30 Dependent Affected by the power issue at the main site Affected by HDN167. INC388550 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 22:39 2:34:03 Power Generator failure (Indeterminate) Team is waiting access. INC388636 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/8/2020 23:33 1:45:41 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 02:50h INC388562 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 6/8/2020 23:38 1:40:21 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area INC388555 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 23:18 1:34:49 Power Generator failure (Indeterminate) Unsafe area. Power team will check the site at 6:15 AM INC388555 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/8/2020 23:18 1:34:49 Dependent Affected by Fuel issue at the main site Affected by HAIGA117 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 01:17:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 07:17:29 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 3:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1364:43:33 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 287:53:45 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 208:29:18 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 185:05:18 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 110:09:18 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 77:05:18 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 76:59:06 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 59:31:14 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 52:50:33 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 45:09:18 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 36:23:02 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 33:35:18 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 29:01:18 Fuel Affected by the fuel issue at the main site Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/8/2020 0:50 25:55:07 Power Generator failure (Indeterminate) Radiator replaced / Gasket and head cylinder faulty. Follow up is ongoing INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 21:15:18 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 14:49:18 RBS RBS Fault (DUG Failure) DUG Faulty, need to be replaced, ETR not yet available. INC387993 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/8/2020 21:14 5:31:10 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 01:18:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 07:18:12 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 3:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 3:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 01:37:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 07:37:45 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 11 20 8 17 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 14 2 0 31 ZTE 9 9 4 0 9 Huawei 16 15 13 0 16 Network 46 38 19 0 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 2 0 6 19 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 686:17:31 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 328:23:09 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 318:02:09 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 293:48:41 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 179:55:08 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 159:42:38 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 84:34:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 55:36:35 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388547 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 32:34:09 Power Generator failure (Indeterminate) River flood due to rain. Power team will check the site at 7:15 AM INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 30:00:34 Power Generator Failure (Faulty AVR) Faulty AVR,Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 30:00:34 Dependent Affected by the power issue at the main site Affected by HDC228. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 19:47:59 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 19:47:59 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 19:47:59 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 17:22:56 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 17:22:56 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 17:22:49 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 15:56:33 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 15:56:33 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 15:56:33 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 12:29:14 Power Generator failure (Indeterminate) Board needs to be rectified by Talkpool before being refueled by Fuel team INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M FUEL 6/8/2020 15:42 9:36:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:05 PM. ETR to be provided. INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 9:18:33 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A O&M Fuel 6/8/2020 17:50 8:55:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 10:12 PM. ETR will be provided INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 7:44:33 Power Power Failure (Indeterminate) Team cannot provide an update. INC388526 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 20:17 7:09:44 Power Generator failure (Indeterminate) Access issue.follow up is ongoing with site inspector. INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/8/2020 18:22 6:56:33 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388622 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:13 6:13:48 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/9/2020) around 7:30AM INC388541 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:35 5:51:39 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:20AM INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 5:44:25 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC388399 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G B O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA014 AZILE Nippes Ericsson 3G A O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA025 SALAGNAC Nippes Ericsson 3G A O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA021 ARNAULD Nippes Ericsson 3G D O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA042 BRAND Nippes Ericsson 2G D O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA034 POCHETTE BOJO Nippes Ericsson 2G B O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388550 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 22:39 4:47:33 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388534 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 21:00 4:18:39 Power Power Failure (Indeterminate) ETA is expired, Talkpool can't provide an update. INC388555 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 23:18 3:26:38 Power Generator failure (Indeterminate) Unsafe area. Power team will check the site at 6:15 AM INC388555 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/8/2020 23:18 3:26:38 Dependent Affected by Fuel issue at the main site Affected by HAIGA117 INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 2:50:14 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:454h INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 2:50:14 Dependent Affected by the power issue at the main site Affected by HAIDO301. INC388631 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 22:34 2:44:30 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:10h INC388631 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 22:34 2:44:30 Dependent Affected by the power issue at the main site Affected by HDN167. INC388631 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/8/2020 22:34 2:44:30 Dependent Affected by the power issue at the main site Affected by HDN167. INC388631 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/8/2020 22:34 2:44:30 Dependent Affected by the power issue at the main site Affected by HDN167. INC388631 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/8/2020 22:34 2:44:30 Dependent Affected by the power issue at the main site Affected by HDN167. INC388636 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/8/2020 23:33 1:45:41 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 02:50h INC388562 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 6/8/2020 23:38 1:40:21 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area INC388575 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 1:49 1:38:05 Power Generator failure (Indeterminate) Team has been dispatched ETA 4:10 AM INC388572 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/9/2020 1:13 1:31:59 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM INC388576 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/9/2020 2:11 0:34:31 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Jun 9 04:35:12 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 9 Jun 2020 10:35:12 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM In-Reply-To: References: Message-ID: Power team required for HGA005. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 09/06/2020 03:37 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 3:00 AM Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 11 20 8 17 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 14 2 0 31 ZTE 9 9 4 0 9 Huawei 16 15 13 0 16 Network 46 38 19 0 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 2 0 6 19 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 686:17:31 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 328:23:09 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 318:02:09 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 293:48:41 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 179:55:08 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 159:42:38 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 84:34:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 55:36:35 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388547 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 32:34:09 Power Generator failure (Indeterminate) River flood due to rain. Power team will check the site at 7:15 AM INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 30:00:34 Power Generator Failure (Faulty AVR) Faulty AVR,Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 30:00:34 Dependent Affected by the power issue at the main site Affected by HDC228. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 19:47:59 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 19:47:59 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 19:47:59 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 17:22:56 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 17:22:56 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 17:22:49 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 15:56:33 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 15:56:33 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 15:56:33 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 12:29:14 Power Generator failure (Indeterminate) Board needs to be rectified by Talkpool before being refueled by Fuel team INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M FUEL 6/8/2020 15:42 9:36:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:05 PM. ETR to be provided. INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 9:18:33 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A O&M Fuel 6/8/2020 17:50 8:55:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/8/2020 at 10:12 PM. ETR will be provided INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 7:44:33 Power Power Failure (Indeterminate) Team cannot provide an update. INC388526 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 20:17 7:09:44 Power Generator failure (Indeterminate) Access issue.follow up is ongoing with site inspector. INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/8/2020 18:22 6:56:33 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388622 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:13 6:13:48 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/9/2020) around 7:30AM INC388541 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:35 5:51:39 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:20AM INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 5:44:25 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC388399 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G B O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 2G+3G B O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA014 AZILE Nippes Ericsson 3G A O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA025 SALAGNAC Nippes Ericsson 3G A O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA021 ARNAULD Nippes Ericsson 3G D O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA042 BRAND Nippes Ericsson 2G D O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388399 HGA034 POCHETTE BOJO Nippes Ericsson 2G B O&M Fuel 6/8/2020 21:14 5:31:22 Dependent Affected by Fuel issue at the main site Affected by HGA005 INC388550 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 22:39 4:47:33 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388534 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 21:00 4:18:39 Power Power Failure (Indeterminate) ETA is expired, Talkpool can't provide an update. INC388555 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 23:18 3:26:38 Power Generator failure (Indeterminate) Unsafe area. Power team will check the site at 6:15 AM INC388555 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/8/2020 23:18 3:26:38 Dependent Affected by Fuel issue at the main site Affected by HAIGA117 INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 2:50:14 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:454h INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 2:50:14 Dependent Affected by the power issue at the main site Affected by HAIDO301. INC388631 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 22:34 2:44:30 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 06:10h INC388631 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 22:34 2:44:30 Dependent Affected by the power issue at the main site Affected by HDN167. INC388631 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/8/2020 22:34 2:44:30 Dependent Affected by the power issue at the main site Affected by HDN167. INC388631 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/8/2020 22:34 2:44:30 Dependent Affected by the power issue at the main site Affected by HDN167. INC388631 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/8/2020 22:34 2:44:30 Dependent Affected by the power issue at the main site Affected by HDN167. INC388636 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/8/2020 23:33 1:45:41 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 02:50h INC388562 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 6/8/2020 23:38 1:40:21 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area INC388575 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 1:49 1:38:05 Power Generator failure (Indeterminate) Team has been dispatched ETA 4:10 AM INC388572 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/9/2020 1:13 1:31:59 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM INC388576 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/9/2020 2:11 0:34:31 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can?t reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 05:14:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 11:14:16 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 9th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 9th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 689:42:05 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 331:47:43 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 321:26:43 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 299:24:52 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 184:08:54 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 163:07:12 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 87:59:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 61:12:46 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388547 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 36:47:55 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 35:36:45 Power Generator Failure (Faulty AVR) Faulty AVR, Next update to be share once available. INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 35:36:45 Dependent Affected by the power issue at the main site Affected by HDC228. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 25:24:10 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 25:24:10 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 25:24:10 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 21:36:42 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 21:36:42 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 21:36:35 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 21:32:44 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 21:32:44 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 21:32:44 Transmission Transmission (Indeterminate) Talkpool and Digicel TX team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 16:43:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M FUEL 6/8/2020 15:42 15:12:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:05 PM. ETR to be provided. INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 14:54:44 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 13:20:44 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:15h INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/8/2020 17:50 13:08:46 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA: 7:30 AM INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/8/2020 18:22 12:32:44 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 11:20:36 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 07:20h INC388526 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 20:17 10:34:18 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing with site inspector. INC388399 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G B Talkpool 6/8/2020 21:14 9:45:08 Dependent Affected by the power issue at the main site Affected by HGA005 INC388399 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Talkpool 6/8/2020 21:14 9:45:08 Dependent Affected by the power issue at the main site Affected by HGA005 INC388399 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 6/8/2020 21:14 9:45:08 Dependent Affected by the power issue at the main site Affected by HGA005 INC388399 HGA014 AZILE Nippes Ericsson 3G A Talkpool 6/8/2020 21:14 9:45:08 Dependent Affected by the power issue at the main site Affected by HGA005 INC388399 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 6/8/2020 21:14 9:45:08 Dependent Affected by the power issue at the main site Affected by HGA005 INC388399 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 6/8/2020 21:14 9:45:08 Dependent Affected by the power issue at the main site Affected by HGA005 INC388399 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 6/8/2020 21:14 9:45:08 Dependent Affected by the power issue at the main site Affected by HGA005 INC388399 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 6/8/2020 21:14 9:45:08 Dependent Affected by the power issue at the main site Affected by HGA005 INC388399 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/8/2020 21:14 9:45:08 Dependent Affected by the power issue at the main site Affected by HGA005 INC388399 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 6/8/2020 21:14 9:45:08 Dependent Affected by the power issue at the main site Affected by HGA005 INC388399 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 6/8/2020 21:14 9:45:08 Dependent Affected by the power issue at the main site Affected by HGA005 INC388622 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:13 9:38:22 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/9/2020) around 7:30AM INC388541 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:35 9:16:13 Power Generator failure (Indeterminate) Site located on private property. Access will be possible on the morning, ETA: 7:20AM INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 8:26:25 Power Power Failure (Indeterminate) Team is on site INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 8:26:25 Dependent Affected by the power issue at the main site Affected by HAIDO301. INC388550 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 22:39 8:12:06 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC388555 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 23:18 7:40:24 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC388555 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/8/2020 23:18 7:40:24 Dependent Affected by Fuel issue at the main site Affected by HAIGA117 INC388636 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/8/2020 23:33 7:21:52 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC388562 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 6/8/2020 23:38 7:16:32 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 09:00h INC388640 HDC171 GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/9/2020 1:02 5:52:34 Power Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388572 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/9/2020 1:13 5:45:45 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 7:30 AM INC388575 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 1:49 5:02:39 Power Generator failure (Indeterminate) Team is waiting for access INC388576 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/9/2020 2:11 4:48:17 Power Generator failure (Indeterminate) The team will try to cross the rivers. ETA: 7:30 AM INC388577 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 6/9/2020 2:30 4:24:32 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 09:00h INC388647 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 6/9/2020 4:42 2:12:44 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:50h INC388579 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 4:42 2:09:59 Power Generator failure (Indeterminate) Team has been dispatched ETA 7:10 AM INC388580 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 4:46 2:05:07 Power Generator failure (Indeterminate) Team has been dispatched ETA 7:30 AM INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 5:00 1:59:19 Power Generator failure (Indeterminate) Radiator replaced / Gasket and head cylinder faulty. Follow up is ongoing INC388583 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 5:05 1:46:30 Power Generator failure (Indeterminate) Team is waiting for access INC388586 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 6/9/2020 5:54 1:00:39 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:30h INC388586 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/9/2020 5:54 1:00:39 Dependent Affected by the power issue at the main site Affected by HDN222. INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/9/2020 6:02 0:57:19 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC388650 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 6/9/2020 6:06 0:53:10 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC388587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/9/2020 6:06 0:48:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/9/2020 6:06 0:48:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 6:06 0:48:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388517 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/9/2020 6:06 0:48:40 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388517 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/9/2020 6:06 0:48:40 Dependent Affected by the power issue at the main site Affected by HDC318. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1367:47:14 Power Power Failure (DC Converter Failure) DC converter inside the HPU is faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 290:57:26 RBS RBS Fault (Indeterminate) 2 DC/DC modules are faulty, new update will be share once available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 211:39:07 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC384846 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/1/2020 10:10 188:15:07 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC386344 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/4/2020 13:06 113:19:07 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 80:15:07 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 80:02:47 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 62:34:55 Power Generator failure (Indeterminate) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 55:54:14 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/7/2020 6:06 48:19:07 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 39:26:43 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 36:45:07 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 32:11:07 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 24:25:07 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 17:59:07 RBS RBS Fault ( DUG Failure) DUG Faulty, need to be replaced, ETR not yet available. INC388578 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/9/2020 3:18 3:06:41 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:30h INC388584 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/9/2020 5:27 0:57:41 RBS RBS Fault (Indeterminate) Sector C down. Team has been dispatched. ETA: 08:30h Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC388492 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 17:06 6/8/2020 19:52 2:46:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature, water consumption OK 1 gal. of coolant added. INC388492 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 17:06 6/8/2020 19:52 2:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO554 Cascaded Site back on air with the main site INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 17:22 6/8/2020 20:19 2:57:00 4:00:00 Compliant Power Generator Failure (Engine Knocking ) (Indeterminate) OK Resolution details will be provided by concerned team INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 17:22 6/8/2020 20:19 2:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO208 Cascaded Site back on air with the main site INC388542 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/8/2020 21:44 6/8/2020 23:38 1:53:49 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage found OK Team reset alarm and restart genseet INC388521 HDO127 MORNE_HERCULE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 20:02 6/8/2020 23:02 2:59:47 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK CPS breaker has been reset INC388601 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/8/2020 17:58 6/8/2020 19:00 1:02:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal OK 1 gallon of oil added INC388070 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 6/7/2020 19:06 6/8/2020 20:44 25:37:46 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC388512 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/8/2020 15:22 6/8/2020 20:50 5:28:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken / EDH source failed Need to be justified Back on air with commercial power INC388512 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/8/2020 15:22 6/8/2020 20:50 5:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC240 Cascaded Back on air with the main site INC388512 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/8/2020 15:22 6/8/2020 20:50 5:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC240 Cascaded Back on air with the main site INC388502 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/8/2020 18:04 6/8/2020 21:05 3:01:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC388502 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/8/2020 18:04 6/8/2020 21:05 3:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the main site INC388502 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/8/2020 18:04 6/8/2020 21:05 3:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the main site INC388502 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/8/2020 18:04 6/8/2020 21:05 3:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the main site INC388502 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/8/2020 18:04 6/8/2020 21:05 3:01:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the main site INC388478 HDC157 FOND_IBO Artibonite Ericsson 2G D Talkpool 6/8/2020 15:54 6/8/2020 20:25 4:31:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty front seal Need to be justified 1 gallon of oil added INC388534 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 21:00 6/9/2020 6:22 9:22:06 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC388631 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 22:34 6/9/2020 6:52 8:17:57 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC388631 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 22:34 6/9/2020 6:52 8:17:57 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167. Cascaded Back on air with the main site INC388631 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/8/2020 22:34 6/9/2020 6:52 8:17:57 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167. Cascaded Back on air with the main site INC388631 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/8/2020 22:34 6/9/2020 6:52 8:17:57 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167. Cascaded Back on air with the main site INC388631 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/8/2020 22:34 6/9/2020 6:52 8:17:57 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN167. Cascaded Back on air with the main site INC388397 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/8/2020 17:23 6/8/2020 18:32 1:09:13 4:00:00 Compliant Power Generator failure (Low oil Pressure) Fuel usage due filter dirty OK Filter changed and genset restarted INC388151 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/8/2020 9:29 6/8/2020 20:02 10:33:02 4:00:00 Not Compliant Power Generator failure (Indeterminate) No Voltage DC output due to dynamo issue Need to be justified Team excited it with battery starter. INC388479 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 6/8/2020 9:29 6/8/2020 20:02 10:33:02 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS212 Cascaded Back on air with the main site INC388479 HAIDS194 MARTIN Sud ZTE 2G+3G D Talkpool 6/8/2020 9:29 6/8/2020 20:02 10:33:02 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS212 Cascaded Back on air with the main site INC388511 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA157 MONTAGNAC Grande-Anse ZTE 2G+3G A Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA149 PELIGRIN Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA130 PREVILE Grande-Anse ZTE 2G+3G B Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA126 MAHOTIERE Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA118 DAME_MARIE_CITY Grande-Anse ZTE 2G+3G B Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA114 ANSE_DAINAULT_II Grande-Anse ZTE 2G+3G B Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA107 CARREFOUR_CHARLES Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA104 ANSE_D'AINAULT Grande-Anse ZTE 2G+3G A Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA103 DAME_MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA102 CHAMBELLAN Grande-Anse ZTE 2G+3G B Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA068 EGLISE D ESPAGNE Grande-Anse ZTE 2G+3G A Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIGA065 GELIN Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC388511 HAIDS268 RAMPE Sud ZTE 2G+3G A Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site back on air without intervention INC388511 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/8/2020 19:27 6/8/2020 20:05 0:37:47 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDS268 Cascaded Back on air with the main site INC387689 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/5/2020 15:19 6/8/2020 20:49 77:29:55 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine Knocking Need to be justified Engine rebuild from another on the site. INC388510 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 6/8/2020 19:27 6/8/2020 22:08 2:41:15 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due to pre-filter dirty OK Pre-filter cleaned and reinstall Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC388466 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/8/2020 15:22 6/8/2020 20:50 5:28:24 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC240 Cascaded Back on air with the main site INC388379 HDO353 LEOGANE_MALBOU Ouest Ericsson 2G A Talkpool 6/8/2020 9:50 6/8/2020 22:51 13:00:24 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to water pump leak and radiator dirty OK Water pump replaced and radiator refresh Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 06:39:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 12:39:56 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 12 9 22 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 3 2 0 26 ZTE 11 11 4 0 11 Huawei 14 13 11 0 14 Network 51 27 17 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 3 0 7 6 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 691:27:45 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 333:33:45 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 323:12:45 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 301:07:45 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 185:47:45 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 164:53:45 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 89:44:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 62:55:45 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388547 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 38:26:45 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 27:07:45 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 27:07:45 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 27:07:45 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 18:21:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M FUEL 6/8/2020 15:42 16:55:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:05 PM. ETR to be provided. INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 16:37:45 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 15:03:45 Power Power Failure (Indeterminate) Team is not managing the team to reach the site INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/8/2020 17:50 14:47:45 Power Generator failure (Indeterminate) Fuel added, power team is working on the site. INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 13:03:45 Power Power Failure (Indeterminate) Team is working on site INC388526 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 20:17 12:20:45 Power Generator failure (Indeterminate) Team will be on site at 8:45 am. INC388622 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:13 11:24:45 Power Generator failure (Indeterminate) ETA 7:30 am expired. More update is still expected from TP team. INC388541 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:35 11:02:45 Transmission Transmission (Indeterminate) No power issue found by TP power team. RAN TP support requested; follow-up is ongoing to dispatch a team. ETA not available yet. INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 10:09:45 Power Power Failure (Indeterminate) Team is on site INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 10:09:45 Dependent Affected by the power issue at the main site Affected by HAIDO301. INC388555 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 23:18 9:19:45 Power Generator failure (Indeterminate) Team is working on the site. INC388555 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/8/2020 23:18 9:19:45 Dependent Affected by Fuel issue at the main site Affected by HAIGA117 INC388562 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 6/8/2020 23:38 8:59:45 Power Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 08:02 AM. ETR to be provided. INC388640 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 6/9/2020 1:02 7:35:45 Fuel Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388572 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/9/2020 1:13 7:24:45 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 8:30 AM INC388576 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/9/2020 2:11 6:26:45 Power Generator failure (Indeterminate) Team is waiting for access. INC388577 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 6/9/2020 2:30 6:07:45 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 09:00h INC388647 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 6/9/2020 4:42 3:55:45 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:50h INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 5:00 3:37:45 Power Generator failure (Indeterminate) Radiator replaced / Gasket Head Cylinder Send from PAP to the region . ETR is expected form them INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/9/2020 6:02 2:35:45 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC388587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/9/2020 6:06 2:31:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/9/2020 6:06 2:31:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 6:06 2:31:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388650 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 6/9/2020 6:06 2:31:45 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:50 AM INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 6:48 1:49:45 Power Generator failure (Indeterminate) Team has been informed to check the portable genset. ETA not available yet. INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 6:48 1:49:45 Dependent Affected by the power issue at the main site Affected by HDO208 INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 1:35:45 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:15 AM INC388655 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 1:34:45 Power Power Failure (Indeterminate) Team has been informed , ETA 10:50 AM INC388655 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 1:34:45 Dependent Affected by the power issue at the main site Affected by HDO400 INC388591 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/9/2020 7:23 1:14:45 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC388667 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 7:42 0:55:45 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC388593 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/9/2020 7:48 0:49:45 Power Generator failure (Indeterminate) Team has been informed; ETA 9:30 am. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jun 9 07:01:14 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 9 Jun 2020 13:01:14 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: NOC, HDN126 ? Please assign to Digicel for follow up HDO222 - TWA HDO346 ? TOS HDO529 ? Restored HDO301 ? Out of fuel HGA058 ? TOS HDC302 - TOS HDO348 ? ETR 1PM HDO208 ? ETR 9:45am HDO400 ? Affected by HDO348 HDC287 ? ETA 10:30am HGA120 ? GM, site is restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 09 June 2020 08:41 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 12 9 22 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 3 2 0 26 ZTE 11 11 4 0 11 Huawei 14 13 11 0 14 Network 51 27 17 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 3 0 7 6 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 691:27:45 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 333:33:45 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 323:12:45 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 301:07:45 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 185:47:45 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 164:53:45 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 89:44:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 62:55:45 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388547 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 38:26:45 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 27:07:45 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 27:07:45 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 27:07:45 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 18:21:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M FUEL 6/8/2020 15:42 16:55:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:05 PM. ETR to be provided. INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 16:37:45 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 15:03:45 Power Power Failure (Indeterminate) Team is not managing the team to reach the site INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/8/2020 17:50 14:47:45 Power Generator failure (Indeterminate) Fuel added, power team is working on the site. INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 13:03:45 Power Power Failure (Indeterminate) Team is working on site INC388526 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 20:17 12:20:45 Power Generator failure (Indeterminate) Team will be on site at 8:45 am. INC388622 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:13 11:24:45 Power Generator failure (Indeterminate) ETA 7:30 am expired. More update is still expected from TP team. INC388541 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:35 11:02:45 Transmission Transmission (Indeterminate) No power issue found by TP power team. RAN TP support requested; follow-up is ongoing to dispatch a team. ETA not available yet. INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 10:09:45 Power Power Failure (Indeterminate) Team is on site INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 10:09:45 Dependent Affected by the power issue at the main site Affected by HAIDO301. INC388555 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 23:18 9:19:45 Power Generator failure (Indeterminate) Team is working on the site. INC388555 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/8/2020 23:18 9:19:45 Dependent Affected by Fuel issue at the main site Affected by HAIGA117 INC388562 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 6/8/2020 23:38 8:59:45 Power Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 08:02 AM. ETR to be provided. INC388640 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 6/9/2020 1:02 7:35:45 Fuel Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388572 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/9/2020 1:13 7:24:45 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 8:30 AM INC388576 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/9/2020 2:11 6:26:45 Power Generator failure (Indeterminate) Team is waiting for access. INC388577 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 6/9/2020 2:30 6:07:45 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 09:00h INC388647 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 6/9/2020 4:42 3:55:45 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:50h INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 5:00 3:37:45 Power Generator failure (Indeterminate) Radiator replaced / Gasket Head Cylinder Send from PAP to the region . ETR is expected form them INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/9/2020 6:02 2:35:45 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC388587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/9/2020 6:06 2:31:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/9/2020 6:06 2:31:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 6:06 2:31:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388650 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 6/9/2020 6:06 2:31:45 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:50 AM INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 6:48 1:49:45 Power Generator failure (Indeterminate) Team has been informed to check the portable genset. ETA not available yet. INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 6:48 1:49:45 Dependent Affected by the power issue at the main site Affected by HDO208 INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 1:35:45 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:15 AM INC388655 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 1:34:45 Power Power Failure (Indeterminate) Team has been informed , ETA 10:50 AM INC388655 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 1:34:45 Dependent Affected by the power issue at the main site Affected by HDO400 INC388591 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/9/2020 7:23 1:14:45 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC388667 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 7:42 0:55:45 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC388593 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/9/2020 7:48 0:49:45 Power Generator failure (Indeterminate) Team has been informed; ETA 9:30 am. * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can?t reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[75135524].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[75135524].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 88FF5FF2BA464194AD91A2AA89F6375E.png Type: image/png Size: 135 bytes Desc: 88FF5FF2BA464194AD91A2AA89F6375E.png URL: From jithin.j.singh at talkpool.com Tue Jun 9 07:12:40 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Tue, 9 Jun 2020 13:12:40 +0000 Subject: [Rantt] [EXTERNAL] RE: Some sites down for TX issue suspected In-Reply-To: References: , Message-ID: Hello ET, The spare is not available at HDO305, that has been checked last night along with some other sites. Team is at the WH for collecting spare LTUs. BR/ Jithin Singh. From: Jean Arleff Israel Chery Sent: Monday, June 8, 2020 9:55 PM To: Jithin J Singh ; Haiti Noc ; Gerry Bolante ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_Ericsson_BSS ; Hai_Tech_Transmission ; Ralph Jean ; Eddy Jean-Baptiste ; Jean Arleff Israel Chery ; Luigi Roy Subject: Re: [EXTERNAL] RE: Some sites down for TX issue suspected Is there any nearby site we can check. HDO305 for example?? Ericsson Cabinet should be still powered on. You can check remotely or physically. Regards Chery Jean A... -------- Original message -------- From: Jithin J Singh > Date: 6/8/20 9:20 PM (GMT-05:00) To: Haiti Noc >, Gerry Bolante >, ran at tpmanagementsa.com, rantt at tpmanagementsa.com, "'David C.Vielot'" > Cc: Eng Teck Ng >, Francois Boyer >, Hai_Tech_Ericsson_BSS >, Hai_Tech_Transmission >, Ralph Jean >, Eddy Jean-Baptiste >, Jean Arleff Israel Chery > Subject: [EXTERNAL] RE: Some sites down for TX issue suspected Hello NOC/Dorcely, Please take note that the LTU is found faulty at SDH003 and need to be replaced ASAP. The spare has been requested on a separate email and will have to be collected from Digicel WH. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 6:45 PM To: Jithin J Singh >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc >; Eddy Jean-Baptiste >; Jean Arleff Israel Chery > Subject: RE: Some sites down for TX issue suspected Jithin, As discussed, please send a team urgently at SDH003 as requested Eddy NOC Team From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 6:42 PM To: Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hi Arlef , Thanks for your check. @ Dorcely , As spoken send team to SDH003 to check LTU facing Acierie Best Regards [cid:image001.jpg at 01D63E3E.1D032C50] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 4:19 PM To: Eddy Jean-Baptiste > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hello Eddy, Can you please doublecheck from your side. It's more a TX issue. AIS is received from LTU21 at SDH003, when we do a connection loop the alarm is cleared. However when traffic is switch to LTU pos 20, with the same connection loop the E1 is ABL with ERATE Fault from BSC. Need to investigate before the two LTUs. Please advise which node is connected to those LTUs. Connection loop after these LTUs cleared the alarm from BSC side. HDO434 simulation test. Connection loop when the traffic is switched to LTUPOS21 with current AIS alarm. [cid:image002.png at 01D63E3E.1D032C50] Connection Loop with Traffic on POS20 LTU [cid:image003.png at 01D63E3E.1D032C50] Regards CHERY Jean A... From: Ralph Jean > Sent: Monday, June 8, 2020 3:52 PM To: Eddy Jean-Baptiste >; Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected HI Eddy, All DIPs have been checked and found LOF fault. BSC Site SNT DIPs DEVs E1(BSC) E1(KLM) MO BSCAC01 HDO463 ETM2-8 510RBLT RBLT2-16320&&-16351 6 131 RXOTG-466/HDO463(31) BSCAC01 HDO335 ETM2-8 513RBLT RBLT2-16416&&-16447 9 141 RXOTG-535/HDO335(31) BSCAC01 HDO434 ETM2-8 531RBLT RBLT2-16992&&-17023 27 132 RXOTG-434/HDO434(31) BSCAC01 HDO335 ETM2-8 534RBLT RBLT2-17088&&-17119 30 142 RXOTG-635/HDO335(31) BSCAC01 HDO463 ETM2-8 537RBLT RBLT2-17184&&-17215 33 152 RXOTG-463/HDO463(31) BSCAC01 HDO434 ETM2-8 552RBLT RBLT2-17664&&-17695 48 133 RXOTG-534/HDO434(31) BSCAC01 HDO437 ETM2-8 555RBLT RBLT2-17760&&-17791 51 143 RXOTG-637/HDO437(31) BSCAC02 HDO336 ETM2-7 458RBLT RBLT2-14656&&-14687 17 361 RXOTG-336/HDO336(31) BSCAC02 HDO421 ETM2-7 461RBLT RBLT2-14752&&-14783 20 371 RXOTG-427/HDO421(31) BSCAC02 HDO336 ETM2-7 479RBLT RBLT2-15328&&-15359 38 362 RXOTG-536/HDO336(31) BSCAC02 HDO421 ETM2-7 500RBLT RBLT2-16000&&-16031 59 363 RXOTG-421/HDO421(31) DIGITAL PATH STATE DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 510RBLT IEX ABL LOF 513RBLT IEX ABL LOF 531RBLT IEX ABL LOF 534RBLT IEX ABL LOF 537RBLT IEX ABL LOF 552RBLT IEX ABL LOF 555RBLT IEX ABL LOF DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 458RBLT IEX ABL LOF 461RBLT IEX ABL LOF 479RBLT IEX ABL LOF 500RBLT IEX ABL LOF END Regards Ralph From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 3:28 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected Hi Ralph , As no TX issues are observed for the below sites . Could you please check by your side ? Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 3:20 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected +BSS From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 2:04 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: Some sites down for TX issue suspected Eddy, As discussed, can you please check the sites that down and revert to us. HDO434,HDO437,HDO463,HDO335,HDO336,HDO421. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 10187 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 10303 bytes Desc: image003.png URL: From Ralph.LouisJacques at digicelgroup.com Tue Jun 9 07:13:56 2020 From: Ralph.LouisJacques at digicelgroup.com (Ralph Louis Jacques) Date: Tue, 9 Jun 2020 13:13:56 +0000 Subject: [Rantt] [EXTERNAL] RE: HDO190 || BNC Rte Freres || Service Down In-Reply-To: <001201d63dc1$47218590$d56490b0$@tpmanagementsa.com> References: <001201d63dc1$47218590$d56490b0$@tpmanagementsa.com> Message-ID: Hello Dorcely, As spoken would you please take action on the case below . Quickly! Regards, From: david.vielot at tpmanagementsa.com Sent: Monday, June 8, 2020 2:19 PM To: Haiti Noc ; 'Jithin J Singh' ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David Vielot' Cc: Pierre Moise Bouloute ; Jean Arleff Israel Chery ; HAI_BSE ; Ruthza Laleau Fils ; Ralph Louis Jacques Subject: [EXTERNAL] RE: [Rantt] HDO190 || BNC Rte Freres || Service Down Hi Dorcely , ICT equipment is affected by power issue, Inverter breaker suspected tripped inside the Hybrid system. Please send a power team to investigate. Br, David From: david.vielot at tpmanagementsa.com > Sent: Monday, June 8, 2020 11:03 AM To: 'Haiti Noc' >; 'Jithin J Singh (jithin.j.singh at talkpool.com)' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'David Vielot' > Cc: 'Pierre Moise Bouloute' >; 'Jean Arleff Israel Chery' >; 'HAI_BSE' >; 'Ruthza Laleau Fils' >; 'Ralph Louis Jacques' > Subject: RE: [Rantt] HDO190 || BNC Rte Freres || Service Down Hi Dorcely Team is dispatched for Corrective action. Team Roldan Consul Phone 37010727 Br, David From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 9:52 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David Vielot' > Cc: Pierre Moise Bouloute >; Haiti Noc >; Jean Arleff Israel Chery >; HAI_BSE >; Ruthza Laleau Fils >; Ralph Louis Jacques > Subject: Re: [Rantt] HDO190 || BNC Rte Freres || Service Down David, As discussed, please send a team to check the ICT below. TAS246601 NOC Team From: Ralph Louis Jacques > Sent: Monday, June 8, 2020 10:27 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Ruthza Laleau Fils > Cc: HAI_BSE >; Haiti Noc > Subject: HDO190 || BNC Rte Freres || Service Down Hello NOC, Could you please help us sending talk pool to check ICT equipment at HDO190 Reference ID : INC388165 [cid:image001.png at 01D63E3E.45B62DF0] Best regards, ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1795 bytes Desc: image001.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 07:17:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 13:17:54 +0000 Subject: [Rantt] [EXTERNAL] RE: HDO190 || BNC Rte Freres || Service Down In-Reply-To: References: <001201d63dc1$47218590$d56490b0$@tpmanagementsa.com> Message-ID: Nikhil/Gerry, Please send a team to check the breaker inside the inverter NOC Team From: Ralph Louis Jacques Sent: Tuesday, June 9, 2020 9:14 AM To: david.vielot at tpmanagementsa.com; Haiti Noc ; 'Jithin J Singh' ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David Vielot' Cc: Pierre Moise Bouloute ; Jean Arleff Israel Chery ; HAI_BSE ; Ruthza Laleau Fils Subject: RE: [EXTERNAL] RE: [Rantt] HDO190 || BNC Rte Freres || Service Down Hello Dorcely, As spoken would you please take action on the case below . Quickly! Regards, From: david.vielot at tpmanagementsa.com > Sent: Monday, June 8, 2020 2:19 PM To: Haiti Noc >; 'Jithin J Singh' >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David Vielot' > Cc: Pierre Moise Bouloute >; Jean Arleff Israel Chery >; HAI_BSE >; Ruthza Laleau Fils >; Ralph Louis Jacques > Subject: [EXTERNAL] RE: [Rantt] HDO190 || BNC Rte Freres || Service Down Hi Dorcely , ICT equipment is affected by power issue, Inverter breaker suspected tripped inside the Hybrid system. Please send a power team to investigate. Br, David From: david.vielot at tpmanagementsa.com > Sent: Monday, June 8, 2020 11:03 AM To: 'Haiti Noc' >; 'Jithin J Singh (jithin.j.singh at talkpool.com)' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'David Vielot' > Cc: 'Pierre Moise Bouloute' >; 'Jean Arleff Israel Chery' >; 'HAI_BSE' >; 'Ruthza Laleau Fils' >; 'Ralph Louis Jacques' > Subject: RE: [Rantt] HDO190 || BNC Rte Freres || Service Down Hi Dorcely Team is dispatched for Corrective action. Team Roldan Consul Phone 37010727 Br, David From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 9:52 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David Vielot' > Cc: Pierre Moise Bouloute >; Haiti Noc >; Jean Arleff Israel Chery >; HAI_BSE >; Ruthza Laleau Fils >; Ralph Louis Jacques > Subject: Re: [Rantt] HDO190 || BNC Rte Freres || Service Down David, As discussed, please send a team to check the ICT below. TAS246601 NOC Team From: Ralph Louis Jacques > Sent: Monday, June 8, 2020 10:27 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Ruthza Laleau Fils > Cc: HAI_BSE >; Haiti Noc > Subject: HDO190 || BNC Rte Freres || Service Down Hello NOC, Could you please help us sending talk pool to check ICT equipment at HDO190 Reference ID : INC388165 [cid:image001.png at 01D63E3E.D922CF80] Best regards, ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1795 bytes Desc: image001.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 07:25:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 13:25:25 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 12 14 8 21 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 2 1 0 24 ZTE 11 11 4 0 11 Huawei 20 19 17 1 20 Network 55 32 22 1 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 6 0 6 9 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 692:12:43 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 334:18:43 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 323:57:43 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 301:52:43 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 186:32:43 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 165:38:43 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 90:29:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 63:40:43 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388547 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 39:11:43 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 27:52:43 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 27:52:43 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 27:52:43 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 24:00:43 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Team is at warehouse for collecting the spare INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 24:00:43 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Team is at warehouse for collecting the spare INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 24:00:43 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Team is at warehouse for collecting the spare INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 24:00:43 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Team is at warehouse for collecting the spare INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 24:00:43 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Team is at warehouse for collecting the spare INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 19:06:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M FUEL 6/8/2020 15:42 17:40:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:05 PM. ETR to be provided. INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 17:22:43 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 15:48:43 Power Power Failure (Indeterminate) Team is on site INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 13:48:43 Power Power Failure (Indeterminate) Team is working on site INC388622 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:13 12:09:43 Power Generator failure (Indeterminate) ETA 7:30 am expired. More update is still expected from TP team. INC388541 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:35 11:47:43 Transmission Transmission (Indeterminate) No power issue found by TP power team. RAN TP support requested; follow-up is ongoing to dispatch a team. ETA 9:15 am. INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 10:54:43 Power Power Failure (Indeterminate) Team is on site INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 10:54:43 Dependent Affected by the power issue at the main site Affected by HAIDO301. INC388555 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 23:18 10:04:43 Power Generator failure (Indeterminate) Team still working on the site. INC388555 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/8/2020 23:18 10:04:43 Dependent Affected by Fuel issue at the main site Affected by HAIGA117 INC388562 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 6/8/2020 23:38 9:44:43 Power Power Failure (Indeterminate) Team has been informed, ETA expired , waiting for next update INC388640 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 6/9/2020 1:02 8:20:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 8:02 AM. ETR to be provided. INC388572 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/9/2020 1:13 8:09:43 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 9:30 AM INC388576 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/9/2020 2:11 7:11:43 Power Generator failure (Indeterminate) Team is waiting for access. INC388577 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 6/9/2020 2:30 6:52:43 Power Power Failure (Indeterminate) Team is waiting for access INC388647 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 6/9/2020 4:42 4:40:43 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:50h INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 5:00 4:22:43 Power Generator failure (Indeterminate) Radiator replaced / Gasket Head Cylinder Send from PAP to the region . ETR: 9: 50 AM INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/9/2020 6:02 3:20:43 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC388587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/9/2020 6:06 3:16:43 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/9/2020 6:06 3:16:43 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 6:06 3:16:43 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 6:48 2:34:43 Power Generator failure (Indeterminate) Team has been informed to check the portable genset. ETA 9:45 am. INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 6:48 2:34:43 Dependent Affected by the power issue at the main site Affected by HDO208 INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 2:20:43 Power Generator failure (Indeterminate) Team still working on the site. INC388655 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 2:19:43 Dependent Affected by the power issue at the main site Affected by HDO348 INC388655 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 2:19:43 Dependent Affected by the power issue at the main site Affected by HDO348 INC388591 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/9/2020 7:23 1:59:43 Power Power Failure (Indeterminate) Team has been informed , ETA 10:30 AM INC388593 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/9/2020 7:48 1:34:43 Power Generator failure (Indeterminate) Team has been informed; ETA 9:30 am. INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 1:21:43 Power Generator failure (Indeterminate) Solar site , will be up with sunshine , area is in bad weather INC388670 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 8:04 1:18:43 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC388704 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 8:09 1:13:43 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC388704 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 8:09 1:13:43 Dependent Affected by the power issue at the main site Affected by HDO245 INC388704 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/9/2020 8:09 1:13:43 Dependent Affected by the power issue at the main site Affected by HDO245 INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 6/9/2020 8:19 1:03:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 08:02 AM. ETR to be provided. INC388575 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:26 0:56:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 8:57 am. ETR to be provided. INC388671 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 8:31 0:51:43 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 0:49:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. ETR to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Jun 9 07:29:32 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 9 Jun 2020 13:29:32 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Nikhil, HDO301 is an ASCOT HPUX4 showing 11% on the RMS, low fuel level for which an alarm was sent but should not be going down. Did anyone follow up, escalate and investigate this ? Best Regards, [cid:image001.jpg at 01D63E40.74AC5B50] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Nikhil Govind Sent: Tuesday, June 9, 2020 9:01 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng ; Luigi Roy ; Hai_Tech_O&M ; Frantz Jean Baptiste ; Geoffrey Collins ; Jean Yvelt Marseille ; HAI_Tech_Noc Subject: [EXTERNAL] RE: NOC hourly report at 8:00 AM NOC, HDN126 - Please assign to Digicel for follow up HDO222 - TWA HDO346 - TOS HDO529 - Restored HDO301 - Out of fuel HGA058 - TOS HDC302 - TOS HDO348 - ETR 1PM HDO208 - ETR 9:45am HDO400 - Affected by HDO348 HDC287 - ETA 10:30am HGA120 - GM, site is restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 09 June 2020 08:41 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 12 9 22 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 3 2 0 26 ZTE 11 11 4 0 11 Huawei 14 13 11 0 14 Network 51 27 17 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 3 0 7 6 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 691:27:45 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 333:33:45 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 323:12:45 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 301:07:45 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 185:47:45 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 164:53:45 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 89:44:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 62:55:45 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388547 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 38:26:45 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 27:07:45 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 27:07:45 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 27:07:45 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 23:15:45 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 18:21:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M FUEL 6/8/2020 15:42 16:55:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:05 PM. ETR to be provided. INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 16:37:45 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 15:03:45 Power Power Failure (Indeterminate) Team is not managing the team to reach the site INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/8/2020 17:50 14:47:45 Power Generator failure (Indeterminate) Fuel added, power team is working on the site. INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 13:03:45 Power Power Failure (Indeterminate) Team is working on site INC388526 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 20:17 12:20:45 Power Generator failure (Indeterminate) Team will be on site at 8:45 am. INC388622 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:13 11:24:45 Power Generator failure (Indeterminate) ETA 7:30 am expired. More update is still expected from TP team. INC388541 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:35 11:02:45 Transmission Transmission (Indeterminate) No power issue found by TP power team. RAN TP support requested; follow-up is ongoing to dispatch a team. ETA not available yet. INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 10:09:45 Power Power Failure (Indeterminate) Team is on site INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 10:09:45 Dependent Affected by the power issue at the main site Affected by HAIDO301. INC388555 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 23:18 9:19:45 Power Generator failure (Indeterminate) Team is working on the site. INC388555 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/8/2020 23:18 9:19:45 Dependent Affected by Fuel issue at the main site Affected by HAIGA117 INC388562 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 6/8/2020 23:38 8:59:45 Power Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 08:02 AM. ETR to be provided. INC388640 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 6/9/2020 1:02 7:35:45 Fuel Power Failure (Indeterminate) Reported down for fuel. Photos awaiting for confirmation INC388572 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/9/2020 1:13 7:24:45 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 8:30 AM INC388576 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/9/2020 2:11 6:26:45 Power Generator failure (Indeterminate) Team is waiting for access. INC388577 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 6/9/2020 2:30 6:07:45 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 09:00h INC388647 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 6/9/2020 4:42 3:55:45 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:50h INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 5:00 3:37:45 Power Generator failure (Indeterminate) Radiator replaced / Gasket Head Cylinder Send from PAP to the region . ETR is expected form them INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/9/2020 6:02 2:35:45 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC388587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/9/2020 6:06 2:31:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/9/2020 6:06 2:31:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 6:06 2:31:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388650 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 6/9/2020 6:06 2:31:45 Power Generator failure (Indeterminate) Team has been informed. ETA: 8:50 AM INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 6:48 1:49:45 Power Generator failure (Indeterminate) Team has been informed to check the portable genset. ETA not available yet. INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 6:48 1:49:45 Dependent Affected by the power issue at the main site Affected by HDO208 INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 1:35:45 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:15 AM INC388655 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 1:34:45 Power Power Failure (Indeterminate) Team has been informed , ETA 10:50 AM INC388655 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 1:34:45 Dependent Affected by the power issue at the main site Affected by HDO400 INC388591 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/9/2020 7:23 1:14:45 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC388667 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 7:42 0:55:45 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC388593 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/9/2020 7:48 0:49:45 Power Generator failure (Indeterminate) Team has been informed; ETA 9:30 am. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 4081 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 10377 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 135 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 07:31:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 13:31:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1371:28:10 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 294:39:10 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 214:44:10 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 83:44:10 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387290 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/5/2020 22:10 83:20:10 Power Power Failure (Indeterminate) Inverter capacity too low, it has to be changed, more update will follow. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 66:16:10 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 59:35:10 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 43:08:10 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 39:50:10 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 35:16:10 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 27:30:10 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 21:04:10 RBS RBS Fault ( DUG Failure) DUG Faulty, need to be replaced, ETR not yet available. INC388584 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/9/2020 5:27 4:03:10 RBS RBS Fault (Indeterminate) Team is on site. INC388677 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/9/2020 8:52 0:38:10 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388678 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/9/2020 8:54 0:36:10 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388679 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/9/2020 8:55 0:35:10 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 07:45:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 13:45:38 +0000 Subject: [Rantt] HDN029 Cambium_AP3 || Service Down In-Reply-To: References: Message-ID: Jithin, As discussed, please send a team to check the issue on HDN029. NOC Team From: Natalie Toussaint Sent: Tuesday, June 9, 2020 9:21 AM To: Ralph Louis Jacques ; Jean Arleff Israel Chery ; Pierre Moise Bouloute ; Dadidson Sully Cc: HAI_BSE ; Hai_CC_Business_Solutions ; Haiti Noc Subject: RE: HDN029 Cambium_AP3 || Service Down Good morning Guys, We have 5 down customer on this site past 5 days. We really need your support . We thank you for your collaboration Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [signature] From: Ralph Louis Jacques > Sent: Tuesday, June 9, 2020 9:18 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: RE: HDN029 Cambium_AP3 || Service Down Hello NOC, Consider the case below, your support please! Reminder From: Ralph Louis Jacques Sent: Thursday, June 4, 2020 11:53 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: HDN029 Cambium_AP3 || Service Down Hello NOC, Would you please follow up with TP to check ICT equipment at HDN029 Cambium_AP3 Reference ID : INC386305 [cid:image002.png at 01D63E42.B8C4D7C0] Kind regards, ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 1593 bytes Desc: image002.png URL: From John.Ormonde at digicelgroup.com Tue Jun 9 07:58:26 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 9 Jun 2020 13:58:26 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: HDS289: Reported yesterday that Talkpool need to confirm their plan for this site as it is in manual since October. HDN182: ETA for fuel team is 1030. HDC171: ETA 1300. HDC022: Ascot showing 28% on PC board and RMS, awaiting feedback from Talkpool for rectification schedule. HDO199: Cannot be fueled due to gangs exchanging fire in the area. Awaiting update from Sites Security. HDO609: Verify this as the whatsapp group said it was an error and HDO692 was reported down, not HDO690. Best Regards, [cid:image001.jpg at 01D63E44.8187B0A0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Tuesday, June 9, 2020 9:25 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 9:00 AM Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 12 14 8 21 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 2 1 0 24 ZTE 11 11 4 0 11 Huawei 20 19 17 1 20 Network 55 32 22 1 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 6 0 6 9 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 692:12:43 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 334:18:43 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 323:57:43 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 301:52:43 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 186:32:43 Power Generator Failure (Engine Knocking ) Engine knocking reported by Talkpool. Next update to share when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 165:38:43 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 90:29:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 63:40:43 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388547 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 39:11:43 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 27:52:43 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 27:52:43 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 27:52:43 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 24:00:43 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Team is at warehouse for collecting the spare INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 24:00:43 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Team is at warehouse for collecting the spare INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 24:00:43 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Team is at warehouse for collecting the spare INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 24:00:43 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Team is at warehouse for collecting the spare INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 24:00:43 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Team is at warehouse for collecting the spare INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 19:06:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M FUEL 6/8/2020 15:42 17:40:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/8/2020 at 11:05 PM. ETR to be provided. INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 17:22:43 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 15:48:43 Power Power Failure (Indeterminate) Team is on site INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 13:48:43 Power Power Failure (Indeterminate) Team is working on site INC388622 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:13 12:09:43 Power Generator failure (Indeterminate) ETA 7:30 am expired. More update is still expected from TP team. INC388541 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:35 11:47:43 Transmission Transmission (Indeterminate) No power issue found by TP power team. RAN TP support requested; follow-up is ongoing to dispatch a team. ETA 9:15 am. INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 10:54:43 Power Power Failure (Indeterminate) Team is on site INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 10:54:43 Dependent Affected by the power issue at the main site Affected by HAIDO301. INC388555 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 23:18 10:04:43 Power Generator failure (Indeterminate) Team still working on the site. INC388555 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/8/2020 23:18 10:04:43 Dependent Affected by Fuel issue at the main site Affected by HAIGA117 INC388562 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 6/8/2020 23:38 9:44:43 Power Power Failure (Indeterminate) Team has been informed, ETA expired , waiting for next update INC388640 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 6/9/2020 1:02 8:20:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 8:02 AM. ETR to be provided. INC388572 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/9/2020 1:13 8:09:43 Power Generator failure (Indeterminate) The genset is switched off by the owner each night and put back in service at 9:30 AM INC388576 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/9/2020 2:11 7:11:43 Power Generator failure (Indeterminate) Team is waiting for access. INC388577 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 6/9/2020 2:30 6:52:43 Power Power Failure (Indeterminate) Team is waiting for access INC388647 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 6/9/2020 4:42 4:40:43 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:50h INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 5:00 4:22:43 Power Generator failure (Indeterminate) Radiator replaced / Gasket Head Cylinder Send from PAP to the region . ETR: 9: 50 AM INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/9/2020 6:02 3:20:43 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC388587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/9/2020 6:06 3:16:43 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/9/2020 6:06 3:16:43 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 6:06 3:16:43 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 6:48 2:34:43 Power Generator failure (Indeterminate) Team has been informed to check the portable genset. ETA 9:45 am. INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 6:48 2:34:43 Dependent Affected by the power issue at the main site Affected by HDO208 INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 2:20:43 Power Generator failure (Indeterminate) Team still working on the site. INC388655 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 2:19:43 Dependent Affected by the power issue at the main site Affected by HDO348 INC388655 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 2:19:43 Dependent Affected by the power issue at the main site Affected by HDO348 INC388591 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/9/2020 7:23 1:59:43 Power Power Failure (Indeterminate) Team has been informed , ETA 10:30 AM INC388593 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/9/2020 7:48 1:34:43 Power Generator failure (Indeterminate) Team has been informed; ETA 9:30 am. INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 1:21:43 Power Generator failure (Indeterminate) Solar site , will be up with sunshine , area is in bad weather INC388670 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 8:04 1:18:43 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC388704 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 8:09 1:13:43 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC388704 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 8:09 1:13:43 Dependent Affected by the power issue at the main site Affected by HDO245 INC388704 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/9/2020 8:09 1:13:43 Dependent Affected by the power issue at the main site Affected by HDO245 INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 6/9/2020 8:19 1:03:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 08:02 AM. ETR to be provided. INC388575 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:26 0:56:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 8:57 am. ETR to be provided. INC388671 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 8:31 0:51:43 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 0:49:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. ETR to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 08:48:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 14:48:15 +0000 Subject: [Rantt] ROUTERS issues to be fixed In-Reply-To: References: Message-ID: David, As discussed, please send a team to check the issue mentioned below. WO277069/ TAS246952 NOC Team From: Weby Julnot Sent: Tuesday, June 9, 2020 10:36 AM To: Maquingson Maignan ; HAI_Tech_Noc ; Jean Arleff Israel Chery ; Ruthza Laleau Fils Cc: Shamir Stephane Supreme ; Jean Philippe Francois ; Nazaire Ledix ; Eddy Jean-Baptiste ; Yselande Albenyr ; Madonio Coulanges Subject: RE: ROUTERS issues to be fixed Hello Noc, Please send one team urgently in HDO525 to check FAN and environment cabinet and let us know the report, ask team also to call us when they reach the site.Fan is running with 100%. HDO525#show environment all Sensor List: Environmental Monitoring Sensor Location State Reading PEM Iout P0 Normal 4 A PEM Vout P0 Normal 12 V DC PEM Vin P0 Normal 48 V DC Temp: Temp 1 P0 Normal 41 Celsius Temp: Temp 2 P0 Normal 39 Celsius PEM Iout P1 Normal 8 A PEM Vout P1 Normal 12 V DC PEM Vin P1 Normal 48 V DC Temp: Temp 1 P1 Normal 41 Celsius Temp: Temp 2 P1 Normal 37 Celsius Temp: FC PWM1 P2 Fan Speed 100% 37 Celsius Weby JULNOT, Best Regards From: Maquingson Maignan > Sent: Tuesday, June 9, 2020 10:28 AM To: HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Weby Julnot >; Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: RE: ROUTERS issues to be fixed Hello NOC, Please add HDO525 in your list, We have a FAN WARNING,please send a team on site to investigate (about then condition of the cabinet) Thx Br MAIGNAN M From: Maquingson Maignan > Sent: Tuesday, June 9, 2020 9:34 AM To: HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Weby Julnot >; Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: Re: ROUTERS issues to be fixed Hello NOC, Please could we have an update please? Thx Br Maignan Maquingson,TX Engineer ________________________________ From: Maquingson Maignan Sent: Thursday, June 4, 2020 12:58:24 PM To: HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Weby Julnot >; Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: ROUTERS issues to be fixed Hello NOC, Please help with the below request done 1 month ago, What is the outcome please,? SITES INC/TAS ISSUES NOC COMMENTS HDO155 INC354327/TAS220120 BACKUP power supply to connect HDO210 INC354344/TAS220071 15m of DC cable needed for power redundancy HDO215 INC354287/TAS220130 30m of Dc cable needed for power redundancy HDO354 INC354347/TAS220135 Only one power supply installed HGA001 INC354422/TAS220206 Power supply provided to Noc for replacement HDO541 AIR CONDITIONNER to fix HDC200 AIR CONDITIONNER to fix / power supply provided to NOC for replacement HDO510 AIR CONDITIONNER FAULTYto fix HDO059 INC354318/TAS220112 POWER SUPPLY Thx br [signature] [cid:image003.jpg at 01D3045E.BF316A40] MAIGNAN MAQUINGSON TRANSMISSION ENGINEER Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 3700-7962 | maquingson.maignan at digicelhaiti.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: From Ralph.LouisJacques at digicelgroup.com Tue Jun 9 09:15:52 2020 From: Ralph.LouisJacques at digicelgroup.com (Ralph Louis Jacques) Date: Tue, 9 Jun 2020 15:15:52 +0000 Subject: [Rantt] HDN029 Cambium_AP3 || Service Down In-Reply-To: References: Message-ID: Hello Dorcely, Please receive the new Incident Number as requested INC388802 Regards, From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Tuesday, June 9, 2020 9:46 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante (Gerry.Bolante at talkpool.com) Cc: HAI_BSE ; Hai_CC_Business_Solutions ; Haiti Noc ; Natalie Toussaint ; Ralph Louis Jacques ; Jean Arleff Israel Chery ; Pierre Moise Bouloute ; Dadidson Sully Subject: RE: HDN029 Cambium_AP3 || Service Down Jithin, As discussed, please send a team to check the issue on HDN029. NOC Team From: Natalie Toussaint > Sent: Tuesday, June 9, 2020 9:21 AM To: Ralph Louis Jacques >; Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: RE: HDN029 Cambium_AP3 || Service Down Good morning Guys, We have 5 down customer on this site past 5 days. We really need your support . We thank you for your collaboration Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [signature] From: Ralph Louis Jacques > Sent: Tuesday, June 9, 2020 9:18 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: RE: HDN029 Cambium_AP3 || Service Down Hello NOC, Consider the case below, your support please! Reminder From: Ralph Louis Jacques Sent: Thursday, June 4, 2020 11:53 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: HDN029 Cambium_AP3 || Service Down Hello NOC, Would you please follow up with TP to check ICT equipment at HDN029 Cambium_AP3 Reference ID : INC386305 [cid:image002.png at 01D63E4F.24A10840] Kind regards, ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 1593 bytes Desc: image002.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 09:41:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 15:41:07 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 9 7 22 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 3 1 0 25 ZTE 6 6 2 0 6 Huawei 16 15 13 0 16 Network 47 24 16 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 6 0 6 9 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 694:27:04 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 336:33:04 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 326:12:04 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 304:07:04 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 188:47:04 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 167:53:04 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 92:44:04 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 65:55:04 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 30:07:04 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 30:07:04 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 30:07:04 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 26:15:04 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Spare is already collected INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 26:15:04 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Spare is already collected INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 26:15:04 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Spare is already collected INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 26:15:04 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Spare is already collected INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 26:15:04 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Spare is already collected INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 26:15:04 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003. Spare is already collected INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 21:21:04 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 15:42 19:55:04 Power Generator failure (Indeterminate) Fuel added , TP power team is now assigned to to restore the site , ETA not yet available INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 19:37:04 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M FUEL 6/8/2020 22:28 13:09:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 9:34 AM , ETR to be provided by them INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M FUEL 6/8/2020 22:28 13:09:04 Dependent Affected by the fuel issue at the main site Affected by HAIDO301. INC388562 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 6/8/2020 23:38 11:59:04 Power Power Failure (Indeterminate) TP cannot provide any proper update for the site INC388640 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 6/9/2020 1:02 10:35:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 8:02 AM. ETR 1:00 PM INC388577 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 6/9/2020 2:30 9:07:04 Power Power Failure (Indeterminate) Team is working on site INC388647 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 6/9/2020 4:42 6:55:04 Power Power Failure (Indeterminate) Team is on site INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 5:00 6:37:04 Power Generator failure (Indeterminate) Radiator replaced / Gasket Head Cylinder Send from PAP to the region . ETR: 1: 00 PM INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/9/2020 6:02 5:35:04 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/9/2020 6:06 5:31:04 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 6:48 4:49:04 Power Generator failure (Fuel issue) Team is waiting for access. INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 6:48 4:49:04 Dependent Affected by the power issue at the main site Affected by HDO208 INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 4:35:04 Power Generator failure (Indeterminate) Team still working on the site. INC388655 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 4:34:04 Dependent Affected by the power issue at the main site Affected by HDO348 INC388655 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 4:34:04 Dependent Affected by the power issue at the main site Affected by HDO348 INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 3:36:04 Power Generator failure (Indeterminate) Solar site , will be up with sunshine , area is in bad weather INC388670 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 8:04 3:33:04 Power Power Failure (Indeterminate) Team has been informed; ETA 11:45 am. INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 6/9/2020 8:19 3:18:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 08:02 AM. ETR to be provided. INC388575 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:26 3:11:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 8:57 am. ETR to be provided. INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 3:04:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388723 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 6/9/2020 9:08 2:29:04 Power Power Failure (Indeterminate) Team has been dispatched , ETA 11:30 AM INC388723 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 6/9/2020 9:08 2:29:04 Dependent Affected by the power issue at the main site Affected by HDC262 INC388723 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/9/2020 9:08 2:29:04 Dependent Affected by the power issue at the main site Affected by HDC262 INC388723 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 6/9/2020 9:08 2:29:04 Dependent Affected by the power issue at the main site Affected by HDC262 INC388728 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 6/9/2020 10:09 1:28:04 Power Power Failure (Indeterminate) Team has been dispatched , ETA 12:30 PM INC388696 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/9/2020 10:18 1:19:04 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet INC388742 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 10:29 1:08:04 Power Power Failure (Indeterminate) Team is working on site. INC388741 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 6/9/2020 10:37 1:00:04 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 10:34:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 16:34:11 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1374:30:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 297:41:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 217:46:15 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 86:46:15 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 69:18:15 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 62:37:15 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 46:10:15 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 42:52:15 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Talkpool 6/7/2020 22:14 38:18:15 RBS RBS Fault (Indeterminate) Team is on site. INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 30:32:15 RBS RBS Fault (Indeterminate) Bad weather, site will be recover with solar power. INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 24:06:15 RBS RBS Fault ( DUG Failure) DUG Faulty, need to be replaced, ETR not yet available. INC388584 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/9/2020 5:27 7:05:15 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR to be provided INC388677 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/9/2020 8:52 3:40:15 RBS RBS Fault (Indeterminate) Bad weather, site will be recover with solar power. INC388678 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/9/2020 8:54 3:38:15 RBS RBS Fault (Indeterminate) Bad weather, site will be recover with solar power. INC388679 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/9/2020 8:55 3:37:15 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC388587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/9/2020 10:16 2:16:15 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC388758 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/9/2020 11:46 0:46:15 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 11:48 0:44:15 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 11:44:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 17:44:58 +0000 Subject: [Rantt] [EXTERNAL] RE: HDO190 || BNC Rte Freres || Service Down In-Reply-To: References: <001201d63dc1$47218590$d56490b0$@tpmanagementsa.com> Message-ID: Nikhil, As discussed, can you please provide the last update. NOC Team From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Tuesday, June 9, 2020 9:18 AM To: Ralph Louis Jacques ; david.vielot at tpmanagementsa.com; Haiti Noc ; 'Jithin J Singh' ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David Vielot' ; Nikhil Govind Cc: Pierre Moise Bouloute ; Jean Arleff Israel Chery ; HAI_BSE ; Ruthza Laleau Fils ; 'Peterson Bien-Aim?' ; Gerry Bolante (Gerry.Bolante at talkpool.com) Subject: RE: [EXTERNAL] RE: [Rantt] HDO190 || BNC Rte Freres || Service Down Nikhil/Gerry, Please send a team to check the breaker inside the inverter NOC Team From: Ralph Louis Jacques > Sent: Tuesday, June 9, 2020 9:14 AM To: david.vielot at tpmanagementsa.com; Haiti Noc >; 'Jithin J Singh' >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David Vielot' > Cc: Pierre Moise Bouloute >; Jean Arleff Israel Chery >; HAI_BSE >; Ruthza Laleau Fils > Subject: RE: [EXTERNAL] RE: [Rantt] HDO190 || BNC Rte Freres || Service Down Hello Dorcely, As spoken would you please take action on the case below . Quickly! Regards, From: david.vielot at tpmanagementsa.com > Sent: Monday, June 8, 2020 2:19 PM To: Haiti Noc >; 'Jithin J Singh' >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David Vielot' > Cc: Pierre Moise Bouloute >; Jean Arleff Israel Chery >; HAI_BSE >; Ruthza Laleau Fils >; Ralph Louis Jacques > Subject: [EXTERNAL] RE: [Rantt] HDO190 || BNC Rte Freres || Service Down Hi Dorcely , ICT equipment is affected by power issue, Inverter breaker suspected tripped inside the Hybrid system. Please send a power team to investigate. Br, David From: david.vielot at tpmanagementsa.com > Sent: Monday, June 8, 2020 11:03 AM To: 'Haiti Noc' >; 'Jithin J Singh (jithin.j.singh at talkpool.com)' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'David Vielot' > Cc: 'Pierre Moise Bouloute' >; 'Jean Arleff Israel Chery' >; 'HAI_BSE' >; 'Ruthza Laleau Fils' >; 'Ralph Louis Jacques' > Subject: RE: [Rantt] HDO190 || BNC Rte Freres || Service Down Hi Dorcely Team is dispatched for Corrective action. Team Roldan Consul Phone 37010727 Br, David From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 9:52 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David Vielot' > Cc: Pierre Moise Bouloute >; Haiti Noc >; Jean Arleff Israel Chery >; HAI_BSE >; Ruthza Laleau Fils >; Ralph Louis Jacques > Subject: Re: [Rantt] HDO190 || BNC Rte Freres || Service Down David, As discussed, please send a team to check the ICT below. TAS246601 NOC Team From: Ralph Louis Jacques > Sent: Monday, June 8, 2020 10:27 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Ruthza Laleau Fils > Cc: HAI_BSE >; Haiti Noc > Subject: HDO190 || BNC Rte Freres || Service Down Hello NOC, Could you please help us sending talk pool to check ICT equipment at HDO190 Reference ID : INC388165 [cid:image001.png at 01D63E64.2878B7A0] Best regards, ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 1795 bytes Desc: image001.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 12:44:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 18:44:06 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 8 8 7 13 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 2 1 0 17 ZTE 6 6 2 0 6 Huawei 13 12 10 0 13 Network 36 20 13 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 7 0 6 6 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 697:31:57 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 339:37:57 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 329:16:57 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 307:11:57 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 191:51:57 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 170:57:57 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 95:48:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 68:59:57 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 33:11:57 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 33:11:57 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 33:11:57 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 24:25:57 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 22:41:57 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M FUEL 6/8/2020 22:28 16:13:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 9:34 AM , ETR to be provided by them INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M FUEL 6/8/2020 22:28 16:13:57 Dependent Affected by the fuel issue at the main site Affected by HAIDO301. INC388640 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 6/9/2020 1:02 13:39:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 8:06 AM. ETR to be provided by them INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 5:00 9:41:57 Power Generator failure (Indeterminate) Team is working on the site. INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/9/2020 6:02 8:39:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 7:39:57 Power Generator failure (Indeterminate) Team still working on the site. INC388655 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 7:38:57 Dependent Affected by the power issue at the main site Affected by HDO348 INC388655 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 7:38:57 Dependent Affected by the power issue at the main site Affected by HDO348 INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 6:40:57 Power Generator failure (Indeterminate) Solar site , will be up with sunshine , area is in bad weather INC388670 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/9/2020 8:04 6:37:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 12:36 pm. ETR to be provided. INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 6/9/2020 8:19 6:22:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 08:02 AM. ETR to be provided. INC388575 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:26 6:15:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 8:57 am. ETR to be provided. INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 6:08:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388696 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/9/2020 10:18 4:23:57 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 3:50:57 Power Power Failure (Indeterminate) Team has been informed , ETA 2:30 PM INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 6/9/2020 10:51 3:50:57 Dependent Affected by the power issue at the main site Affected HDN125 INC388838 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 13:51 0:50:57 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 12:51:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 18:51:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1376:48:38 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 299:59:38 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 220:04:38 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 89:04:38 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 71:36:38 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 64:55:38 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387884 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 48:28:38 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 45:10:38 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 40:36:38 RBS RBS Fault (Cabinet to be swapped HPU Can't supply RBS2106, RAN Team is Informed Follow up Is Ongoing. INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 32:50:38 RBS RBS Fault (Indeterminate) Bad weather, site will be recover with solar power. INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 26:24:38 RBS RBS Fault ( DUG Failure) DUG Faulty, need to be replaced, ETR not yet available. INC388584 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/9/2020 5:27 9:23:38 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR to be provided INC388587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/9/2020 10:16 4:34:38 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC388758 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/9/2020 11:46 3:04:38 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 11:48 3:02:38 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From JeanArleffIsrael.Chery at digicelgroup.com Tue Jun 9 12:53:43 2020 From: JeanArleffIsrael.Chery at digicelgroup.com (Jean Arleff Israel Chery) Date: Tue, 9 Jun 2020 18:53:43 +0000 Subject: [Rantt] Proposal to use LTU POS 18 at SDH003 to restore 6 sites down Message-ID: Hello Jithin You may use the LTU in pos 18 to restore the below sites since no such spare from Warehouse and the sites that we show passing through LTU 18 are already swapped to Huawei. @Shamir/Eddy, Any input from your side? HDO338 Swapped HDO330 swapped HDO327 swapped HDO310 swapped and ICT customers migrated based on ICT team HDC026 swapped HDC021 Swapped [cid:image004.jpg at 01D63E6D.B89E2E60] Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare Regards CHERY Jean A... From: Jithin J Singh Sent: Tuesday, June 9, 2020 9:13 AM To: Jean Arleff Israel Chery ; Haiti Noc ; Gerry Bolante ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_Ericsson_BSS ; Hai_Tech_Transmission ; Ralph Jean ; Eddy Jean-Baptiste ; Luigi Roy Subject: RE: [EXTERNAL] RE: Some sites down for TX issue suspected Hello ET, The spare is not available at HDO305, that has been checked last night along with some other sites. Team is at the WH for collecting spare LTUs. BR/ Jithin Singh. From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 9:55 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; Ralph Jean >; Eddy Jean-Baptiste >; Jean Arleff Israel Chery >; Luigi Roy > Subject: Re: [EXTERNAL] RE: Some sites down for TX issue suspected Is there any nearby site we can check. HDO305 for example?? Ericsson Cabinet should be still powered on. You can check remotely or physically. Regards Chery Jean A... -------- Original message -------- From: Jithin J Singh > Date: 6/8/20 9:20 PM (GMT-05:00) To: Haiti Noc >, Gerry Bolante >, ran at tpmanagementsa.com, rantt at tpmanagementsa.com, "'David C.Vielot'" > Cc: Eng Teck Ng >, Francois Boyer >, Hai_Tech_Ericsson_BSS >, Hai_Tech_Transmission >, Ralph Jean >, Eddy Jean-Baptiste >, Jean Arleff Israel Chery > Subject: [EXTERNAL] RE: Some sites down for TX issue suspected Hello NOC/Dorcely, Please take note that the LTU is found faulty at SDH003 and need to be replaced ASAP. The spare has been requested on a separate email and will have to be collected from Digicel WH. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 6:45 PM To: Jithin J Singh >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc >; Eddy Jean-Baptiste >; Jean Arleff Israel Chery > Subject: RE: Some sites down for TX issue suspected Jithin, As discussed, please send a team urgently at SDH003 as requested Eddy NOC Team From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 6:42 PM To: Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hi Arlef , Thanks for your check. @ Dorcely , As spoken send team to SDH003 to check LTU facing Acierie Best Regards [cid:image001.jpg at 01D63E6C.FC51D5E0] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 4:19 PM To: Eddy Jean-Baptiste > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hello Eddy, Can you please doublecheck from your side. It's more a TX issue. AIS is received from LTU21 at SDH003, when we do a connection loop the alarm is cleared. However when traffic is switch to LTU pos 20, with the same connection loop the E1 is ABL with ERATE Fault from BSC. Need to investigate before the two LTUs. Please advise which node is connected to those LTUs. Connection loop after these LTUs cleared the alarm from BSC side. HDO434 simulation test. Connection loop when the traffic is switched to LTUPOS21 with current AIS alarm. [cid:image002.png at 01D63E6C.FC51D5E0] Connection Loop with Traffic on POS20 LTU [cid:image003.png at 01D63E6C.FC51D5E0] Regards CHERY Jean A... From: Ralph Jean > Sent: Monday, June 8, 2020 3:52 PM To: Eddy Jean-Baptiste >; Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected HI Eddy, All DIPs have been checked and found LOF fault. BSC Site SNT DIPs DEVs E1(BSC) E1(KLM) MO BSCAC01 HDO463 ETM2-8 510RBLT RBLT2-16320&&-16351 6 131 RXOTG-466/HDO463(31) BSCAC01 HDO335 ETM2-8 513RBLT RBLT2-16416&&-16447 9 141 RXOTG-535/HDO335(31) BSCAC01 HDO434 ETM2-8 531RBLT RBLT2-16992&&-17023 27 132 RXOTG-434/HDO434(31) BSCAC01 HDO335 ETM2-8 534RBLT RBLT2-17088&&-17119 30 142 RXOTG-635/HDO335(31) BSCAC01 HDO463 ETM2-8 537RBLT RBLT2-17184&&-17215 33 152 RXOTG-463/HDO463(31) BSCAC01 HDO434 ETM2-8 552RBLT RBLT2-17664&&-17695 48 133 RXOTG-534/HDO434(31) BSCAC01 HDO437 ETM2-8 555RBLT RBLT2-17760&&-17791 51 143 RXOTG-637/HDO437(31) BSCAC02 HDO336 ETM2-7 458RBLT RBLT2-14656&&-14687 17 361 RXOTG-336/HDO336(31) BSCAC02 HDO421 ETM2-7 461RBLT RBLT2-14752&&-14783 20 371 RXOTG-427/HDO421(31) BSCAC02 HDO336 ETM2-7 479RBLT RBLT2-15328&&-15359 38 362 RXOTG-536/HDO336(31) BSCAC02 HDO421 ETM2-7 500RBLT RBLT2-16000&&-16031 59 363 RXOTG-421/HDO421(31) DIGITAL PATH STATE DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 510RBLT IEX ABL LOF 513RBLT IEX ABL LOF 531RBLT IEX ABL LOF 534RBLT IEX ABL LOF 537RBLT IEX ABL LOF 552RBLT IEX ABL LOF 555RBLT IEX ABL LOF DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 458RBLT IEX ABL LOF 461RBLT IEX ABL LOF 479RBLT IEX ABL LOF 500RBLT IEX ABL LOF END Regards Ralph From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 3:28 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected Hi Ralph , As no TX issues are observed for the below sites . Could you please check by your side ? Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 3:20 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected +BSS From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 2:04 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: Some sites down for TX issue suspected Eddy, As discussed, can you please check the sites that down and revert to us. HDO434,HDO437,HDO463,HDO335,HDO336,HDO421. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 10187 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 10303 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 127777 bytes Desc: image004.jpg URL: From jithin.j.singh at talkpool.com Tue Jun 9 12:58:51 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Tue, 9 Jun 2020 18:58:51 +0000 Subject: [Rantt] Proposal to use LTU POS 18 at SDH003 to restore 6 sites down In-Reply-To: References: Message-ID: Hello Chery, Please take note that two LTUs are required at SDH003. Team is already instructed to swap one form slot 18. Gregory Milord (+50937823536) is the technician in-charged and ETA is 3:25 PM. We can use LTU 155 E/O if those are available from WH, I already proposed it earlier on the last email. Please check this feasibility as well. BR/ Jithin Singh. From: Jean Arleff Israel Chery Sent: Tuesday, June 9, 2020 2:54 PM To: Jithin J Singh ; Haiti Noc ; Gerry Bolante ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_Ericsson_BSS ; Hai_Tech_Transmission ; Ralph Jean ; Eddy Jean-Baptiste ; Luigi Roy Subject: Proposal to use LTU POS 18 at SDH003 to restore 6 sites down Hello Jithin You may use the LTU in pos 18 to restore the below sites since no such spare from Warehouse and the sites that we show passing through LTU 18 are already swapped to Huawei. @Shamir/Eddy, Any input from your side? HDO338 Swapped HDO330 swapped HDO327 swapped HDO310 swapped and ICT customers migrated based on ICT team HDC026 swapped HDC021 Swapped [cid:image001.jpg at 01D63E6E.76D67860] Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare Regards CHERY Jean A... From: Jithin J Singh > Sent: Tuesday, June 9, 2020 9:13 AM To: Jean Arleff Israel Chery >; Haiti Noc >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; Ralph Jean >; Eddy Jean-Baptiste >; Luigi Roy > Subject: RE: [EXTERNAL] RE: Some sites down for TX issue suspected Hello ET, The spare is not available at HDO305, that has been checked last night along with some other sites. Team is at the WH for collecting spare LTUs. BR/ Jithin Singh. From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 9:55 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; Ralph Jean >; Eddy Jean-Baptiste >; Jean Arleff Israel Chery >; Luigi Roy > Subject: Re: [EXTERNAL] RE: Some sites down for TX issue suspected Is there any nearby site we can check. HDO305 for example?? Ericsson Cabinet should be still powered on. You can check remotely or physically. Regards Chery Jean A... -------- Original message -------- From: Jithin J Singh > Date: 6/8/20 9:20 PM (GMT-05:00) To: Haiti Noc >, Gerry Bolante >, ran at tpmanagementsa.com, rantt at tpmanagementsa.com, "'David C.Vielot'" > Cc: Eng Teck Ng >, Francois Boyer >, Hai_Tech_Ericsson_BSS >, Hai_Tech_Transmission >, Ralph Jean >, Eddy Jean-Baptiste >, Jean Arleff Israel Chery > Subject: [EXTERNAL] RE: Some sites down for TX issue suspected Hello NOC/Dorcely, Please take note that the LTU is found faulty at SDH003 and need to be replaced ASAP. The spare has been requested on a separate email and will have to be collected from Digicel WH. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 6:45 PM To: Jithin J Singh >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc >; Eddy Jean-Baptiste >; Jean Arleff Israel Chery > Subject: RE: Some sites down for TX issue suspected Jithin, As discussed, please send a team urgently at SDH003 as requested Eddy NOC Team From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 6:42 PM To: Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hi Arlef , Thanks for your check. @ Dorcely , As spoken send team to SDH003 to check LTU facing Acierie Best Regards [cid:image006.jpg at 01D63E6E.6FEAC5B0] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 4:19 PM To: Eddy Jean-Baptiste > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hello Eddy, Can you please doublecheck from your side. It's more a TX issue. AIS is received from LTU21 at SDH003, when we do a connection loop the alarm is cleared. However when traffic is switch to LTU pos 20, with the same connection loop the E1 is ABL with ERATE Fault from BSC. Need to investigate before the two LTUs. Please advise which node is connected to those LTUs. Connection loop after these LTUs cleared the alarm from BSC side. HDO434 simulation test. Connection loop when the traffic is switched to LTUPOS21 with current AIS alarm. [cid:image007.png at 01D63E6E.6FEAC5B0] Connection Loop with Traffic on POS20 LTU [cid:image008.png at 01D63E6E.6FEAC5B0] Regards CHERY Jean A... From: Ralph Jean > Sent: Monday, June 8, 2020 3:52 PM To: Eddy Jean-Baptiste >; Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected HI Eddy, All DIPs have been checked and found LOF fault. BSC Site SNT DIPs DEVs E1(BSC) E1(KLM) MO BSCAC01 HDO463 ETM2-8 510RBLT RBLT2-16320&&-16351 6 131 RXOTG-466/HDO463(31) BSCAC01 HDO335 ETM2-8 513RBLT RBLT2-16416&&-16447 9 141 RXOTG-535/HDO335(31) BSCAC01 HDO434 ETM2-8 531RBLT RBLT2-16992&&-17023 27 132 RXOTG-434/HDO434(31) BSCAC01 HDO335 ETM2-8 534RBLT RBLT2-17088&&-17119 30 142 RXOTG-635/HDO335(31) BSCAC01 HDO463 ETM2-8 537RBLT RBLT2-17184&&-17215 33 152 RXOTG-463/HDO463(31) BSCAC01 HDO434 ETM2-8 552RBLT RBLT2-17664&&-17695 48 133 RXOTG-534/HDO434(31) BSCAC01 HDO437 ETM2-8 555RBLT RBLT2-17760&&-17791 51 143 RXOTG-637/HDO437(31) BSCAC02 HDO336 ETM2-7 458RBLT RBLT2-14656&&-14687 17 361 RXOTG-336/HDO336(31) BSCAC02 HDO421 ETM2-7 461RBLT RBLT2-14752&&-14783 20 371 RXOTG-427/HDO421(31) BSCAC02 HDO336 ETM2-7 479RBLT RBLT2-15328&&-15359 38 362 RXOTG-536/HDO336(31) BSCAC02 HDO421 ETM2-7 500RBLT RBLT2-16000&&-16031 59 363 RXOTG-421/HDO421(31) DIGITAL PATH STATE DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 510RBLT IEX ABL LOF 513RBLT IEX ABL LOF 531RBLT IEX ABL LOF 534RBLT IEX ABL LOF 537RBLT IEX ABL LOF 552RBLT IEX ABL LOF 555RBLT IEX ABL LOF DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 458RBLT IEX ABL LOF 461RBLT IEX ABL LOF 479RBLT IEX ABL LOF 500RBLT IEX ABL LOF END Regards Ralph From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 3:28 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected Hi Ralph , As no TX issues are observed for the below sites . Could you please check by your side ? Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 3:20 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected +BSS From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 2:04 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: Some sites down for TX issue suspected Eddy, As discussed, can you please check the sites that down and revert to us. HDO434,HDO437,HDO463,HDO335,HDO336,HDO421. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 2390 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 10187 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image008.png Type: image/png Size: 10303 bytes Desc: image008.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 242372 bytes Desc: image001.jpg URL: -------------- next part -------------- An embedded message was scrubbed... From: Jithin J Singh Subject: RE: SDH003 - SPARE REQUEST Date: Tue, 9 Jun 2020 15:55:00 +0000 Size: 22715 URL: From Eddy.Jean-Baptiste at digicelgroup.com Tue Jun 9 12:59:48 2020 From: Eddy.Jean-Baptiste at digicelgroup.com (Eddy Jean-Baptiste) Date: Tue, 9 Jun 2020 18:59:48 +0000 Subject: [Rantt] Proposal to use LTU POS 18 at SDH003 to restore 6 sites down In-Reply-To: References: Message-ID: Hi Chery / Jithin , We can Re-use LTU SLOT 18. Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Arleff Israel Chery Sent: Tuesday, June 9, 2020 2:54 PM To: Jithin J Singh ; Haiti Noc ; Gerry Bolante ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_Ericsson_BSS ; Hai_Tech_Transmission ; Ralph Jean ; Eddy Jean-Baptiste ; Luigi Roy Subject: Proposal to use LTU POS 18 at SDH003 to restore 6 sites down Hello Jithin You may use the LTU in pos 18 to restore the below sites since no such spare from Warehouse and the sites that we show passing through LTU 18 are already swapped to Huawei. @Shamir/Eddy, Any input from your side? HDO338 Swapped HDO330 swapped HDO327 swapped HDO310 swapped and ICT customers migrated based on ICT team HDC026 swapped HDC021 Swapped [cid:image005.jpg at 01D63E6E.9A8BB4A0] Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare Regards CHERY Jean A... From: Jithin J Singh > Sent: Tuesday, June 9, 2020 9:13 AM To: Jean Arleff Israel Chery >; Haiti Noc >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; Ralph Jean >; Eddy Jean-Baptiste >; Luigi Roy > Subject: RE: [EXTERNAL] RE: Some sites down for TX issue suspected Hello ET, The spare is not available at HDO305, that has been checked last night along with some other sites. Team is at the WH for collecting spare LTUs. BR/ Jithin Singh. From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 9:55 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; Ralph Jean >; Eddy Jean-Baptiste >; Jean Arleff Israel Chery >; Luigi Roy > Subject: Re: [EXTERNAL] RE: Some sites down for TX issue suspected Is there any nearby site we can check. HDO305 for example?? Ericsson Cabinet should be still powered on. You can check remotely or physically. Regards Chery Jean A... -------- Original message -------- From: Jithin J Singh > Date: 6/8/20 9:20 PM (GMT-05:00) To: Haiti Noc >, Gerry Bolante >, ran at tpmanagementsa.com, rantt at tpmanagementsa.com, "'David C.Vielot'" > Cc: Eng Teck Ng >, Francois Boyer >, Hai_Tech_Ericsson_BSS >, Hai_Tech_Transmission >, Ralph Jean >, Eddy Jean-Baptiste >, Jean Arleff Israel Chery > Subject: [EXTERNAL] RE: Some sites down for TX issue suspected Hello NOC/Dorcely, Please take note that the LTU is found faulty at SDH003 and need to be replaced ASAP. The spare has been requested on a separate email and will have to be collected from Digicel WH. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 6:45 PM To: Jithin J Singh >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc >; Eddy Jean-Baptiste >; Jean Arleff Israel Chery > Subject: RE: Some sites down for TX issue suspected Jithin, As discussed, please send a team urgently at SDH003 as requested Eddy NOC Team From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 6:42 PM To: Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hi Arlef , Thanks for your check. @ Dorcely , As spoken send team to SDH003 to check LTU facing Acierie Best Regards [cid:image001.jpg at 01D63E6E.9A8BB4A0] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 4:19 PM To: Eddy Jean-Baptiste > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hello Eddy, Can you please doublecheck from your side. It's more a TX issue. AIS is received from LTU21 at SDH003, when we do a connection loop the alarm is cleared. However when traffic is switch to LTU pos 20, with the same connection loop the E1 is ABL with ERATE Fault from BSC. Need to investigate before the two LTUs. Please advise which node is connected to those LTUs. Connection loop after these LTUs cleared the alarm from BSC side. HDO434 simulation test. Connection loop when the traffic is switched to LTUPOS21 with current AIS alarm. [cid:image006.png at 01D63E6E.9A8BB4A0] Connection Loop with Traffic on POS20 LTU [cid:image007.png at 01D63E6E.9A8BB4A0] Regards CHERY Jean A... From: Ralph Jean > Sent: Monday, June 8, 2020 3:52 PM To: Eddy Jean-Baptiste >; Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected HI Eddy, All DIPs have been checked and found LOF fault. BSC Site SNT DIPs DEVs E1(BSC) E1(KLM) MO BSCAC01 HDO463 ETM2-8 510RBLT RBLT2-16320&&-16351 6 131 RXOTG-466/HDO463(31) BSCAC01 HDO335 ETM2-8 513RBLT RBLT2-16416&&-16447 9 141 RXOTG-535/HDO335(31) BSCAC01 HDO434 ETM2-8 531RBLT RBLT2-16992&&-17023 27 132 RXOTG-434/HDO434(31) BSCAC01 HDO335 ETM2-8 534RBLT RBLT2-17088&&-17119 30 142 RXOTG-635/HDO335(31) BSCAC01 HDO463 ETM2-8 537RBLT RBLT2-17184&&-17215 33 152 RXOTG-463/HDO463(31) BSCAC01 HDO434 ETM2-8 552RBLT RBLT2-17664&&-17695 48 133 RXOTG-534/HDO434(31) BSCAC01 HDO437 ETM2-8 555RBLT RBLT2-17760&&-17791 51 143 RXOTG-637/HDO437(31) BSCAC02 HDO336 ETM2-7 458RBLT RBLT2-14656&&-14687 17 361 RXOTG-336/HDO336(31) BSCAC02 HDO421 ETM2-7 461RBLT RBLT2-14752&&-14783 20 371 RXOTG-427/HDO421(31) BSCAC02 HDO336 ETM2-7 479RBLT RBLT2-15328&&-15359 38 362 RXOTG-536/HDO336(31) BSCAC02 HDO421 ETM2-7 500RBLT RBLT2-16000&&-16031 59 363 RXOTG-421/HDO421(31) DIGITAL PATH STATE DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 510RBLT IEX ABL LOF 513RBLT IEX ABL LOF 531RBLT IEX ABL LOF 534RBLT IEX ABL LOF 537RBLT IEX ABL LOF 552RBLT IEX ABL LOF 555RBLT IEX ABL LOF DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 458RBLT IEX ABL LOF 461RBLT IEX ABL LOF 479RBLT IEX ABL LOF 500RBLT IEX ABL LOF END Regards Ralph From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 3:28 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected Hi Ralph , As no TX issues are observed for the below sites . Could you please check by your side ? Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 3:20 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected +BSS From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 2:04 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: Some sites down for TX issue suspected Eddy, As discussed, can you please check the sites that down and revert to us. HDO434,HDO437,HDO463,HDO335,HDO336,HDO421. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 75682 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 10187 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 10303 bytes Desc: image007.png URL: From John.Ormonde at digicelgroup.com Tue Jun 9 12:59:38 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 9 Jun 2020 18:59:38 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: HDS289: Reported yesterday that Talkpool need to confirm their plan for this site as it is in manual since October. HDO301: Fuel team ETA 1530. HDC171: Rescue team on site. HDC022: Fuel team on site. HDO509: Fuel team on route. ETA 3pm. HDO690: Refueled at 1120am. HDO199: Security threat. Best Regards, [cid:image003.jpg at 01D63E6E.9570A340] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Tuesday, June 9, 2020 2:44 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 8 8 7 13 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 2 1 0 17 ZTE 6 6 2 0 6 Huawei 13 12 10 0 13 Network 36 20 13 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 7 0 6 6 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 697:31:57 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 339:37:57 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 329:16:57 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 307:11:57 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 191:51:57 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 170:57:57 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 95:48:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 68:59:57 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 33:11:57 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 33:11:57 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 33:11:57 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 24:25:57 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 22:41:57 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M FUEL 6/8/2020 22:28 16:13:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 9:34 AM , ETR to be provided by them INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M FUEL 6/8/2020 22:28 16:13:57 Dependent Affected by the fuel issue at the main site Affected by HAIDO301. INC388640 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 6/9/2020 1:02 13:39:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 8:06 AM. ETR to be provided by them INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 5:00 9:41:57 Power Generator failure (Indeterminate) Team is working on the site. INC388374 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/9/2020 6:02 8:39:57 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 7:39:57 Power Generator failure (Indeterminate) Team still working on the site. INC388655 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 7:38:57 Dependent Affected by the power issue at the main site Affected by HDO348 INC388655 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 7:38:57 Dependent Affected by the power issue at the main site Affected by HDO348 INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 6:40:57 Power Generator failure (Indeterminate) Solar site , will be up with sunshine , area is in bad weather INC388670 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/9/2020 8:04 6:37:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 12:36 pm. ETR to be provided. INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 6/9/2020 8:19 6:22:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 08:02 AM. ETR to be provided. INC388575 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:26 6:15:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 8:57 am. ETR to be provided. INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 6:08:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388696 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/9/2020 10:18 4:23:57 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 3:50:57 Power Power Failure (Indeterminate) Team has been informed , ETA 2:30 PM INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 6/9/2020 10:51 3:50:57 Dependent Affected by the power issue at the main site Affected HDN125 INC388838 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 13:51 0:50:57 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 14:48:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 20:48:38 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 9 11 8 12 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 1 0 19 ZTE 6 6 2 0 6 Huawei 15 14 12 0 15 Network 40 24 15 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 4 0 5 9 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 699:16:58 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 341:22:58 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 331:01:58 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 308:56:58 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 193:36:58 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 172:42:58 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 97:33:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 70:44:58 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 34:56:58 Power Generator Failure (Engine broken) Loss of compression in the engine. It must be replaced. Next update to share when available INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 34:56:58 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 34:56:58 Dependent Affected by the power issue at the main site Affected by HAIDC008. INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 31:04:58 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 31:04:58 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 31:04:58 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 31:04:58 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 31:04:58 Transmission Transmission (Indeterminate) Talkpool and Digicel Tx team are troubleshooting the case / 2 LTU's are suspected faulty on SDH003 INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 26:10:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 24:26:58 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 17:58:58 Power Power Failure (Indeterminate) Fuel added but Power team has been assigned to restart the genset INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 17:58:58 Dependent Affected by the power issue at the main site Affected by HAIDO301. INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 5:00 11:26:58 Power Generator failure (Indeterminate) While starting The head cylinder gets some issue it will take 2hours more. Another will be installed INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 9:24:58 Power Generator failure (Indeterminate) Team still working on the site. INC388655 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 9:23:58 Dependent Affected by the power issue at the main site Affected by HDO348 INC388655 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 9:23:58 Dependent Affected by the power issue at the main site Affected by HDO348 INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 8:25:58 Power Generator failure (Indeterminate) Solar site , will be up with sunshine , area is in bad weather INC388670 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 8:04 8:22:58 Power Power Failure (Indeterminate) Refueling done; but site remains down. TP power team has been informed. ETA not available yet. INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B O&M FUEL 6/9/2020 8:19 8:07:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/9/2020 at 08:02 AM. ETR to be provided. INC388575 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:26 8:00:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 8:57 am. ETR to be provided. INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 7:53:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388696 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/9/2020 10:18 6:08:58 Power Generator failure (Indeterminate) Team still working on the site. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 5:35:58 Power Power Failure (Indeterminate) Team is on site INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 6/9/2020 10:51 5:35:58 Dependent Affected by the power issue at the main site Affected HDN125 INC388838 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 13:51 2:35:58 Power Generator failure (Indeterminate) Team has been informed. ETA: 4:30 PM INC388579 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 13:53 2:33:58 Power Power Failure (Indeterminate) Team has been informed; ETA 4:20 pm. INC388791 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/9/2020 14:18 2:08:58 Power Power Failure (Indeterminate) Engine broken , assessment already submitted , Site will be restored with commercial power INC388791 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/9/2020 14:18 2:08:58 Dependent Affected by the power issue at the main site Attached to HDC240 INC388791 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/9/2020 14:18 2:08:58 Dependent Affected by the power issue at the main site Attached to HDC240 INC388791 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/9/2020 14:18 2:08:58 Dependent Affected by the power issue at the main site Attached to HDC240 INC388870 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 6/9/2020 15:46 0:40:58 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC388908 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 15:48 0:38:58 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Eddy.Jean-Baptiste at digicelgroup.com Tue Jun 9 15:17:15 2020 From: Eddy.Jean-Baptiste at digicelgroup.com (Eddy Jean-Baptiste) Date: Tue, 9 Jun 2020 21:17:15 +0000 Subject: [Rantt] Proposal to use LTU POS 18 at SDH003 to restore 6 sites down In-Reply-To: References: Message-ID: Hi NOC , All the sites should be Up now. Please confirm for us. Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Eddy Jean-Baptiste Sent: Tuesday, June 9, 2020 3:00 PM To: Jean Arleff Israel Chery ; Jithin J Singh ; Haiti Noc ; Gerry Bolante ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_Ericsson_BSS ; Hai_Tech_Transmission ; Ralph Jean ; Luigi Roy Subject: RE: Proposal to use LTU POS 18 at SDH003 to restore 6 sites down Hi Chery / Jithin , We can Re-use LTU SLOT 18. Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Arleff Israel Chery > Sent: Tuesday, June 9, 2020 2:54 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; Ralph Jean >; Eddy Jean-Baptiste >; Luigi Roy > Subject: Proposal to use LTU POS 18 at SDH003 to restore 6 sites down Hello Jithin You may use the LTU in pos 18 to restore the below sites since no such spare from Warehouse and the sites that we show passing through LTU 18 are already swapped to Huawei. @Shamir/Eddy, Any input from your side? HDO338 Swapped HDO330 swapped HDO327 swapped HDO310 swapped and ICT customers migrated based on ICT team HDC026 swapped HDC021 Swapped [cid:image002.jpg at 01D63E81.CE9B35F0] Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare Regards CHERY Jean A... From: Jithin J Singh > Sent: Tuesday, June 9, 2020 9:13 AM To: Jean Arleff Israel Chery >; Haiti Noc >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; Ralph Jean >; Eddy Jean-Baptiste >; Luigi Roy > Subject: RE: [EXTERNAL] RE: Some sites down for TX issue suspected Hello ET, The spare is not available at HDO305, that has been checked last night along with some other sites. Team is at the WH for collecting spare LTUs. BR/ Jithin Singh. From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 9:55 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; Ralph Jean >; Eddy Jean-Baptiste >; Jean Arleff Israel Chery >; Luigi Roy > Subject: Re: [EXTERNAL] RE: Some sites down for TX issue suspected Is there any nearby site we can check. HDO305 for example?? Ericsson Cabinet should be still powered on. You can check remotely or physically. Regards Chery Jean A... -------- Original message -------- From: Jithin J Singh > Date: 6/8/20 9:20 PM (GMT-05:00) To: Haiti Noc >, Gerry Bolante >, ran at tpmanagementsa.com, rantt at tpmanagementsa.com, "'David C.Vielot'" > Cc: Eng Teck Ng >, Francois Boyer >, Hai_Tech_Ericsson_BSS >, Hai_Tech_Transmission >, Ralph Jean >, Eddy Jean-Baptiste >, Jean Arleff Israel Chery > Subject: [EXTERNAL] RE: Some sites down for TX issue suspected Hello NOC/Dorcely, Please take note that the LTU is found faulty at SDH003 and need to be replaced ASAP. The spare has been requested on a separate email and will have to be collected from Digicel WH. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 6:45 PM To: Jithin J Singh >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc >; Eddy Jean-Baptiste >; Jean Arleff Israel Chery > Subject: RE: Some sites down for TX issue suspected Jithin, As discussed, please send a team urgently at SDH003 as requested Eddy NOC Team From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 6:42 PM To: Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hi Arlef , Thanks for your check. @ Dorcely , As spoken send team to SDH003 to check LTU facing Acierie Best Regards [cid:image001.jpg at 01D63E81.CE9B35F0] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 4:19 PM To: Eddy Jean-Baptiste > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hello Eddy, Can you please doublecheck from your side. It's more a TX issue. AIS is received from LTU21 at SDH003, when we do a connection loop the alarm is cleared. However when traffic is switch to LTU pos 20, with the same connection loop the E1 is ABL with ERATE Fault from BSC. Need to investigate before the two LTUs. Please advise which node is connected to those LTUs. Connection loop after these LTUs cleared the alarm from BSC side. HDO434 simulation test. Connection loop when the traffic is switched to LTUPOS21 with current AIS alarm. [cid:image003.png at 01D63E81.CE9B35F0] Connection Loop with Traffic on POS20 LTU [cid:image004.png at 01D63E81.CE9B35F0] Regards CHERY Jean A... From: Ralph Jean > Sent: Monday, June 8, 2020 3:52 PM To: Eddy Jean-Baptiste >; Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected HI Eddy, All DIPs have been checked and found LOF fault. BSC Site SNT DIPs DEVs E1(BSC) E1(KLM) MO BSCAC01 HDO463 ETM2-8 510RBLT RBLT2-16320&&-16351 6 131 RXOTG-466/HDO463(31) BSCAC01 HDO335 ETM2-8 513RBLT RBLT2-16416&&-16447 9 141 RXOTG-535/HDO335(31) BSCAC01 HDO434 ETM2-8 531RBLT RBLT2-16992&&-17023 27 132 RXOTG-434/HDO434(31) BSCAC01 HDO335 ETM2-8 534RBLT RBLT2-17088&&-17119 30 142 RXOTG-635/HDO335(31) BSCAC01 HDO463 ETM2-8 537RBLT RBLT2-17184&&-17215 33 152 RXOTG-463/HDO463(31) BSCAC01 HDO434 ETM2-8 552RBLT RBLT2-17664&&-17695 48 133 RXOTG-534/HDO434(31) BSCAC01 HDO437 ETM2-8 555RBLT RBLT2-17760&&-17791 51 143 RXOTG-637/HDO437(31) BSCAC02 HDO336 ETM2-7 458RBLT RBLT2-14656&&-14687 17 361 RXOTG-336/HDO336(31) BSCAC02 HDO421 ETM2-7 461RBLT RBLT2-14752&&-14783 20 371 RXOTG-427/HDO421(31) BSCAC02 HDO336 ETM2-7 479RBLT RBLT2-15328&&-15359 38 362 RXOTG-536/HDO336(31) BSCAC02 HDO421 ETM2-7 500RBLT RBLT2-16000&&-16031 59 363 RXOTG-421/HDO421(31) DIGITAL PATH STATE DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 510RBLT IEX ABL LOF 513RBLT IEX ABL LOF 531RBLT IEX ABL LOF 534RBLT IEX ABL LOF 537RBLT IEX ABL LOF 552RBLT IEX ABL LOF 555RBLT IEX ABL LOF DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 458RBLT IEX ABL LOF 461RBLT IEX ABL LOF 479RBLT IEX ABL LOF 500RBLT IEX ABL LOF END Regards Ralph From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 3:28 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected Hi Ralph , As no TX issues are observed for the below sites . Could you please check by your side ? Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 3:20 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected +BSS From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 2:04 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: Some sites down for TX issue suspected Eddy, As discussed, can you please check the sites that down and revert to us. HDO434,HDO437,HDO463,HDO335,HDO336,HDO421. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 75682 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 10187 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 10303 bytes Desc: image004.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 15:19:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 21:19:49 +0000 Subject: [Rantt] Proposal to use LTU POS 18 at SDH003 to restore 6 sites down In-Reply-To: References: Message-ID: Eddy, Yes, they are up NOC Team From: Eddy Jean-Baptiste Sent: Tuesday, June 9, 2020 5:17 PM To: Jean Arleff Israel Chery ; Jithin J Singh ; Haiti Noc ; Gerry Bolante ; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_Ericsson_BSS ; Hai_Tech_Transmission ; Ralph Jean ; Luigi Roy Subject: RE: Proposal to use LTU POS 18 at SDH003 to restore 6 sites down Hi NOC , All the sites should be Up now. Please confirm for us. Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Eddy Jean-Baptiste > Sent: Tuesday, June 9, 2020 3:00 PM To: Jean Arleff Israel Chery >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; Ralph Jean >; Luigi Roy > Subject: RE: Proposal to use LTU POS 18 at SDH003 to restore 6 sites down Hi Chery / Jithin , We can Re-use LTU SLOT 18. Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Arleff Israel Chery > Sent: Tuesday, June 9, 2020 2:54 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; Ralph Jean >; Eddy Jean-Baptiste >; Luigi Roy > Subject: Proposal to use LTU POS 18 at SDH003 to restore 6 sites down Hello Jithin You may use the LTU in pos 18 to restore the below sites since no such spare from Warehouse and the sites that we show passing through LTU 18 are already swapped to Huawei. @Shamir/Eddy, Any input from your side? HDO338 Swapped HDO330 swapped HDO327 swapped HDO310 swapped and ICT customers migrated based on ICT team HDC026 swapped HDC021 Swapped [cid:image002.jpg at 01D63E82.2AB4C950] Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G A Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 29:19:57 Transmission Transmission (Indeterminate) 2 LTU's are faulty on SDH003. Team is still searching the spare Regards CHERY Jean A... From: Jithin J Singh > Sent: Tuesday, June 9, 2020 9:13 AM To: Jean Arleff Israel Chery >; Haiti Noc >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; Ralph Jean >; Eddy Jean-Baptiste >; Luigi Roy > Subject: RE: [EXTERNAL] RE: Some sites down for TX issue suspected Hello ET, The spare is not available at HDO305, that has been checked last night along with some other sites. Team is at the WH for collecting spare LTUs. BR/ Jithin Singh. From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 9:55 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Hai_Tech_Transmission >; Ralph Jean >; Eddy Jean-Baptiste >; Jean Arleff Israel Chery >; Luigi Roy > Subject: Re: [EXTERNAL] RE: Some sites down for TX issue suspected Is there any nearby site we can check. HDO305 for example?? Ericsson Cabinet should be still powered on. You can check remotely or physically. Regards Chery Jean A... -------- Original message -------- From: Jithin J Singh > Date: 6/8/20 9:20 PM (GMT-05:00) To: Haiti Noc >, Gerry Bolante >, ran at tpmanagementsa.com, rantt at tpmanagementsa.com, "'David C.Vielot'" > Cc: Eng Teck Ng >, Francois Boyer >, Hai_Tech_Ericsson_BSS >, Hai_Tech_Transmission >, Ralph Jean >, Eddy Jean-Baptiste >, Jean Arleff Israel Chery > Subject: [EXTERNAL] RE: Some sites down for TX issue suspected Hello NOC/Dorcely, Please take note that the LTU is found faulty at SDH003 and need to be replaced ASAP. The spare has been requested on a separate email and will have to be collected from Digicel WH. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 6:45 PM To: Jithin J Singh >; Gerry Bolante >; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc >; Eddy Jean-Baptiste >; Jean Arleff Israel Chery > Subject: RE: Some sites down for TX issue suspected Jithin, As discussed, please send a team urgently at SDH003 as requested Eddy NOC Team From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 6:42 PM To: Jean Arleff Israel Chery >; Jean Rosebert Dorcely > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hi Arlef , Thanks for your check. @ Dorcely , As spoken send team to SDH003 to check LTU facing Acierie Best Regards [cid:image001.jpg at 01D63E82.2AB4C950] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Arleff Israel Chery > Sent: Monday, June 8, 2020 4:19 PM To: Eddy Jean-Baptiste > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc >; Hai_Tech_Transmission >; Ralph Jean >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected Hello Eddy, Can you please doublecheck from your side. It's more a TX issue. AIS is received from LTU21 at SDH003, when we do a connection loop the alarm is cleared. However when traffic is switch to LTU pos 20, with the same connection loop the E1 is ABL with ERATE Fault from BSC. Need to investigate before the two LTUs. Please advise which node is connected to those LTUs. Connection loop after these LTUs cleared the alarm from BSC side. HDO434 simulation test. Connection loop when the traffic is switched to LTUPOS21 with current AIS alarm. [cid:image003.png at 01D63E82.2AB4C950] Connection Loop with Traffic on POS20 LTU [cid:image004.png at 01D63E82.2AB4C950] Regards CHERY Jean A... From: Ralph Jean > Sent: Monday, June 8, 2020 3:52 PM To: Eddy Jean-Baptiste >; Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected HI Eddy, All DIPs have been checked and found LOF fault. BSC Site SNT DIPs DEVs E1(BSC) E1(KLM) MO BSCAC01 HDO463 ETM2-8 510RBLT RBLT2-16320&&-16351 6 131 RXOTG-466/HDO463(31) BSCAC01 HDO335 ETM2-8 513RBLT RBLT2-16416&&-16447 9 141 RXOTG-535/HDO335(31) BSCAC01 HDO434 ETM2-8 531RBLT RBLT2-16992&&-17023 27 132 RXOTG-434/HDO434(31) BSCAC01 HDO335 ETM2-8 534RBLT RBLT2-17088&&-17119 30 142 RXOTG-635/HDO335(31) BSCAC01 HDO463 ETM2-8 537RBLT RBLT2-17184&&-17215 33 152 RXOTG-463/HDO463(31) BSCAC01 HDO434 ETM2-8 552RBLT RBLT2-17664&&-17695 48 133 RXOTG-534/HDO434(31) BSCAC01 HDO437 ETM2-8 555RBLT RBLT2-17760&&-17791 51 143 RXOTG-637/HDO437(31) BSCAC02 HDO336 ETM2-7 458RBLT RBLT2-14656&&-14687 17 361 RXOTG-336/HDO336(31) BSCAC02 HDO421 ETM2-7 461RBLT RBLT2-14752&&-14783 20 371 RXOTG-427/HDO421(31) BSCAC02 HDO336 ETM2-7 479RBLT RBLT2-15328&&-15359 38 362 RXOTG-536/HDO336(31) BSCAC02 HDO421 ETM2-7 500RBLT RBLT2-16000&&-16031 59 363 RXOTG-421/HDO421(31) DIGITAL PATH STATE DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 510RBLT IEX ABL LOF 513RBLT IEX ABL LOF 531RBLT IEX ABL LOF 534RBLT IEX ABL LOF 537RBLT IEX ABL LOF 552RBLT IEX ABL LOF 555RBLT IEX ABL LOF DIP TYPE STATE LOOP TSLOTL DIPEND FAULT SECTION 458RBLT IEX ABL LOF 461RBLT IEX ABL LOF 479RBLT IEX ABL LOF 500RBLT IEX ABL LOF END Regards Ralph From: Eddy Jean-Baptiste > Sent: Monday, June 8, 2020 3:28 PM To: Haiti Noc >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS > Subject: RE: Some sites down for TX issue suspected Hi Ralph , As no TX issues are observed for the below sites . Could you please check by your side ? Best Regards [cid:image003.jpg at 01D3045E.BF316A40] Eddy Jean-Baptiste Transmission Engineer Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 37007995 | digicelhaiti.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 3:20 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_Ericsson_BSS >; Haiti Noc > Subject: RE: Some sites down for TX issue suspected +BSS From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 8, 2020 2:04 PM To: Eddy Jean-Baptiste >; Hai_Tech_Transmission > Cc: Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: Some sites down for TX issue suspected Eddy, As discussed, can you please check the sites that down and revert to us. HDO434,HDO437,HDO463,HDO335,HDO336,HDO421. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 75682 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 10187 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 10303 bytes Desc: image004.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 16:45:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 22:45:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1380:38:23 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 303:49:23 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 223:54:23 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 92:54:23 RBS RBS Fault (Rectifier failure) Faulty rectifier need to be replaced. ETR not available yet. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 75:26:23 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 68:45:23 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis . Team is on the way with the spare . ETR to be provided INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 52:18:23 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 49:00:23 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 44:26:23 RBS RBS Fault (Cabinet to be swapped HPU Can't supply RBS2106, RAN Team is Informed Follow up Is Ongoin. INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 30:14:23 RBS RBS Fault ( DUG Failure) Team Is on site. INC388584 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/9/2020 5:27 13:13:23 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR to be provided INC388740 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/9/2020 10:26 8:14:23 RBS RBS Fault (Indeterminate) No power issue found, TX Team is already dispatched . ETA to be provided INC388791 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/9/2020 14:22 4:18:23 Dependent Affected by the power issue at the main site Affected by HDC240 INC388858 HDS226 AQUIN Ouest Ericsson 2G A Talkpool 6/9/2020 14:26 4:14:23 Power Generator failure (Indeterminate) Team is already informed . ETA :4h20 PM INC388857 HDS313 DARDE_ LA_ MONTAGNE Ouest Ericsson 2G C Talkpool 6/9/2020 14:42 3:58:23 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 3:52:23 RBS RBS Fault (Indeterminate) Team is already informed . ETA :5 PM INC388869 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/9/2020 15:35 3:05:23 Power Generator failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC388962 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/9/2020 17:52 0:48:23 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC389032 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 6/9/2020 17:58 0:42:23 Power Power Failure (Solar System failure) Sector will be up with the sunrise Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 17:32:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 9 Jun 2020 23:32:53 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 09th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 09th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 702:12:52 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 344:18:52 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 333:57:52 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 311:52:52 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 196:32:52 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 175:38:52 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 100:29:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 73:40:52 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 29:06:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 27:22:52 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 12:20:52 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 11:21:52 Power Generator failure (Indeterminate) Solar site , will be up with sunshine , area is in bad weather INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/9/2020 8:19 11:03:52 Power Power Failure (Indeterminate) Fuel added and power team is assigned to restore the site , ETR 7:00 PM INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 10:49:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388696 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/9/2020 10:18 9:04:52 Power Generator failure (Indeterminate) Team still working on the site. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 8:31:52 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 6/9/2020 10:51 8:31:52 Dependent Affected by the power issue at the main site Affected HDN125 INC388838 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 13:51 5:31:52 Power Generator failure (Indeterminate) Team is working on the site. INC388791 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/9/2020 14:18 5:04:52 Power Power Failure (Indeterminate) Engine broken , assessment already submitted , will be restore with commercial power INC388791 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/9/2020 14:18 5:04:52 Dependent Affected by the power issue at the main site Attached to HDC240 INC388791 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/9/2020 14:18 5:04:52 Dependent Affected by the power issue at the main site Attached to HDC240 INC388869 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/9/2020 15:30 3:52:52 Power Power Failure (Indeterminate) Site will be restored with commercial power INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 2:58:52 Power Power Failure (Indeterminate) Team has been dispatched, ETA 8:00 PM INC388957 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/9/2020 17:31 1:51:52 Power Power Failure (Indeterminate) Team has been informed; ETA 7:20 am. INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 17:37 1:45:52 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:30 PM INC389019 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/9/2020 17:37 1:45:52 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC389029 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 17:56 1:26:52 Power Power Failure (Indeterminate) Team has been informed; ETA 8:18 pm. INC388966 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/9/2020 17:58 1:24:52 Power Generator failure (Indeterminate) Team has been informed. ETA: 7:30 PM INC389039 HAIDN040 VAUDREUIL 4VEH Nord Ericsson 2G+3G B Talkpool 6/9/2020 18:24 0:58:52 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available INC389042 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/9/2020 18:28 0:54:52 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 18:37 0:45:52 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 18:37 0:45:52 Dependent Affected by the power issue at the main site Affected by HGA144 INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 0:38:52 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1381:20:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 304:31:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 224:36:52 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 93:36:52 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis . Team is on the way with the spare . ETR to be provided INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 76:08:52 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 69:27:52 RBS RBS Fault (Chassis faulty) Faulty feeder cable . ETR to be provided INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 53:00:52 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 49:42:52 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 45:08:52 RBS RBS Fault (Cabinet to be swapped HPU Can't supply RBS2106, RAN Team is Informed Follow up Is Ongoin. INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 30:56:52 RBS RBS Fault ( DUG Failure) Team Is on site. INC388584 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/9/2020 5:27 13:55:52 RBS RBS Fault (Indeterminate) RUS01B3 faulty, Spare need to be replaced, ETR to be provided INC388740 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/9/2020 10:26 8:56:52 RBS RBS Fault (Indeterminate) No power issue found, TX Team is already dispatched . ETA to be provided INC388791 HDC215 HINCHE_AVIATION Centre Ericsson 2G B Talkpool 6/9/2020 14:22 5:00:52 Dependent Affected by the power issue at the main site Affected by HDC240 INC388858 HDS226 AQUIN Ouest Ericsson 2G A Talkpool 6/9/2020 14:26 4:56:52 Power Generator failure (Indeterminate) Team is already informed . ETA :4h20 PM INC388857 HDS313 DARDE_ LA_ MONTAGNE Ouest Ericsson 2G C Talkpool 6/9/2020 14:42 4:40:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 4:34:52 RBS RBS Fault (Indeterminate) Team is already informed . ETA :5 PM INC388869 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/9/2020 15:35 3:47:52 Power Generator failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC388962 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/9/2020 17:52 1:30:52 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC389032 HDS315 NAN MAGRE Ouest Ericsson 2G D Talkpool 6/9/2020 17:58 1:24:52 Power Power Failure (Solar System failure) Sector will be up with the sunrise Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC388583 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 5:05 6/9/2020 7:41 2:36:00 4:00:00 Compliant Power Generator Failure (Under Frequency) Low frequency due to CPS battery discharge. OK Low frequency fixed INC388550 HAIDO130 DUPONT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 22:39 6/9/2020 7:31 8:52:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) High voltage due to regulator failure Need to be justified Regulator has been fixed INC388580 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 4:46 6/9/2020 11:33 6:47:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure due to rear seal Need to be justified 1/2 gallon of oil added INC388526 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/8/2020 20:17 6/9/2020 11:17 15:00:00 4:00:00 Not Compliant Power Generator Failure (Overspeed) Indeterminate Need to be justified Alarm has been cleared and genset was restarted INC388541 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:35 6/9/2020 9:38 12:03:00 4:00:00 Not Compliant RBS RBS Fault (LAN Cable Failure) LAN cable failure Need to be justified LAN cable has been fixed from the RTN INC388622 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/8/2020 21:13 6/9/2020 11:23 14:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC388593 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/9/2020 7:48 6/9/2020 10:59 3:11:00 4:00:00 Compliant Power Generator failure (High temperature) Water pump leakage OK The leak has been fixed. INC388704 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 8:09 6/9/2020 11:18 3:09:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to started due to battery terminal loose contact OK Battery terminal has been tightened INC388704 HDO163 BOIS CARADEUX Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 8:09 6/9/2020 11:18 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO245 Cascaded Site is back in service once issue solved at the main site INC388704 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 8:09 6/9/2020 11:18 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO245 Cascaded Site is back in service once issue solved at the main site INC387920 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 6:48 6/9/2020 11:41 4:53:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset running out of fuel. Need to be justified Portable genset has been refueled INC387920 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 6:48 6/9/2020 11:41 4:53:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO208 Cascaded Site is back in service once issue solved at the main site INC388715 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 10:29 6/9/2020 11:36 1:07:00 4:00:00 Compliant Power Power Failure (Indeterminate) Failed to start due to faulty actuator OK Actuator has been fixed INC388773 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/9/2020 12:53 6/9/2020 13:08 0:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC388842 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 13:54 6/9/2020 15:51 1:57:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start due to faulty starter battery OK Genset has been restarted with another battery. INC388579 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 13:53 6/9/2020 16:46 2:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset has been restarted with another battery. INC388929 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 16:27 6/9/2020 17:07 0:40:00 4:00:00 Compliant Power Generator Failure (Overloaded) Portable breakers have been tripped OK Breakers have been reset INC388929 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 16:27 6/9/2020 17:07 0:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO208 Cascaded Site is back in service once issue solved at the main site INC388908 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 15:48 6/9/2020 17:41 1:53:00 4:00:00 Compliant Power Generator failure (Low Voltage) Due to OK Power reset performed on ZTE control board INC388670 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 8:04 6/9/2020 17:44 9:40:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset has been restarted by TP team after refueling. INC388575 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:26 6/9/2020 17:44 9:18:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Genset has been refueled INC388650 HAIDS208 LEVY Sud ZTE 2G+3G C Talkpool 6/9/2020 6:06 6/9/2020 9:14 3:08:00 4:00:00 Compliant Power Generator failure (Radiator failure) Radiator dirty OK The radiator was cleaned INC388650 HAIDS231 BAS_CAMP Sud ZTE 2G+3G C Talkpool 6/9/2020 6:06 6/9/2020 9:14 3:08:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS208 Cascaded Recovered with the main site INC388399 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/8/2020 17:50 6/9/2020 9:40 15:50:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel delivery delay Fuel added and genset restarted INC388399 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G B Talkpool 6/8/2020 21:14 6/9/2020 9:40 12:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005 Cascaded Recovered with the main site INC388399 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Talkpool 6/8/2020 21:14 6/9/2020 9:40 12:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005 Cascaded Recovered with the main site INC388399 HGA011 ANSE_A_VEAU Nippes Ericsson 3G B Talkpool 6/8/2020 21:14 6/9/2020 9:40 12:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005 Cascaded Recovered with the main site INC388399 HGA014 AZILE Nippes Ericsson 3G A Talkpool 6/8/2020 21:14 6/9/2020 9:40 12:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005 Cascaded Recovered with the main site INC388399 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 6/8/2020 21:14 6/9/2020 9:40 12:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005 Cascaded Recovered with the main site INC388399 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 6/8/2020 21:14 6/9/2020 9:40 12:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005 Cascaded Recovered with the main site INC388399 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G D Talkpool 6/8/2020 21:14 6/9/2020 9:40 12:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005 Cascaded Recovered with the main site INC388399 HGA021 ARNAULD Nippes Ericsson 3G D Talkpool 6/8/2020 21:14 6/9/2020 9:40 12:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005 Cascaded Recovered with the main site INC388399 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/8/2020 21:14 6/9/2020 9:40 12:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005 Cascaded Recovered with the main site INC388399 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 6/8/2020 21:14 6/9/2020 9:40 12:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005 Cascaded Recovered with the main site INC388399 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 6/8/2020 21:14 6/9/2020 9:40 12:26:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005 Cascaded Recovered with the main site INC388547 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/7/2020 18:11 6/9/2020 1:41 31:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC388572 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/9/2020 1:13 6/9/2020 9:51 8:38:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC low voltage OK Reset alarm and genset restarted INC388555 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/8/2020 23:18 6/9/2020 10:41 11:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team was on site for GM INC388555 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/8/2020 23:18 6/9/2020 10:41 11:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA117 Cascaded Recovered with the main site INC388671 HAIGA110 DUCHITY Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 8:31 6/9/2020 10:24 1:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team was on site for GM INC388684 HGA020 GROS_TROU Nippes Ericsson 2G D Talkpool 6/9/2020 9:30 6/9/2020 11:17 1:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC388576 HAIDS117 SIMON Sud ZTE 2G+3G B Talkpool 6/9/2020 2:11 6/9/2020 16:27 14:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team was on site for GM INC388757 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 10:38 6/9/2020 12:54 2:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC388816 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/9/2020 11:44 6/9/2020 12:15 0:31:00 4:00:00 Compliant Transmission Transmission (Indeterminate) indeterminate OK restored after CV reload INC388149 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 6/9/2020 17:17 31:55:00 4:00:00 Not Compliant Transmission Transmission (LTU Failure) The MW link down cause the issue on LTU Cascaded LTU has been replaced, re-routine done INC388147 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/8/2020 9:22 6/9/2020 17:17 31:55:00 4:00:00 Not Compliant Transmission Transmission (LTU Failure) The MW link down cause the issue on LTU Cascaded LTU has been replaced, re-routine done INC388147 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 6/9/2020 17:17 31:55:00 4:00:00 Not Compliant Transmission Transmission (LTU Failure) The MW link down cause the issue on LTU Cascaded LTU has been replaced, re-routine done INC388112 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 5:00 6/9/2020 17:24 12:24:00 4:00:00 Not Compliant Power Generator Failure (Head Cylinder faulty) Faulty cylinder head Spare Faulty cylinder head has been replaced INC389001 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/9/2020 16:30 6/9/2020 17:17 0:47:00 4:00:00 Compliant Power Power Failure (Indeterminate) Battery stater faulty OK After refueling, team power bleed and restart with another battery. INC388636 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/8/2020 23:33 6/9/2020 7:33 8:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) ECU data Failed OK HPU board has been reset and genset restarted INC388517 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/9/2020 6:06 6/9/2020 10:45 4:39:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC388517 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/9/2020 6:06 6/9/2020 10:45 4:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC318 Cascaded Back on air with the main site INC388586 HDN222 ACUL_DU_NORD Nord Ericsson 2G D Talkpool 6/9/2020 5:54 6/9/2020 8:42 2:48:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) starter battery faulty Need to be justified 1\gal 1/2 of oil added and genset has been restarted with another battery INC388586 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/9/2020 5:54 6/9/2020 8:42 2:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN222 Cascaded Affected by HDN222 INC388062 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/7/2020 19:18 6/9/2020 10:31 39:13:00 4:00:00 Not Compliant Power Generator Failure (Regulator) AVR faulty OK Team has replaced the AVR and restart INC388062 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/7/2020 19:18 6/9/2020 10:31 39:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected HDC228 Cascaded Restored with the main site INC388497 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/8/2020 17:34 6/9/2020 10:10 16:36:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC Low voltage Need to be justified HPU board has been reset and genset restarted INC388613 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/8/2020 19:34 6/9/2020 10:32 14:58:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 3/4 gal of oil added and genset has been restarted with another battery INC388591 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/9/2020 7:23 6/9/2020 9:18 1:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site restored by itself INC388587 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/9/2020 6:06 6/9/2020 13:18 7:12:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC388277 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 6:06 6/9/2020 11:06 5:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC388375 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/8/2020 15:42 6/9/2020 11:06 19:24:00 4:00:00 Not Compliant Power Failure (Indeterminate) Power Failure (Indeterminate) Fuel issue OK Team restarted the gen after refueling INC388723 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 6/9/2020 9:08 6/9/2020 12:04 2:56:00 4:00:00 Compliant Power Failure (Indeterminate) Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored , RCA and resolution details are awaiting INC388723 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 6/9/2020 9:08 6/9/2020 12:04 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Back on air with the main site INC388723 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/9/2020 9:08 6/9/2020 12:04 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Back on air with the main site INC388723 HDC298 DROUET Artibonite Ericsson 2G D Talkpool 6/9/2020 9:08 6/9/2020 12:04 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Back on air with the main site INC387365 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/9/2020 6:06 6/9/2020 11:32 5:26:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site restored with sunrise INC388746 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/9/2020 11:01 6/9/2020 13:44 2:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored , RCA and resolution details are awaiting INC388577 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 6/9/2020 2:30 6/9/2020 16:28 13:58:00 4:00:00 Not Compliant Power Generator failure (High temperature) Oil consumption Need to be justified Site is restored , RCA and resolution details are awaiting INC388728 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 6/9/2020 10:09 6/9/2020 14:06 3:57:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored , RCA and resolution details are awaiting INC388832 HDC262 JEAN_DENIS Artibonite Ericsson 2G D Talkpool 6/9/2020 12:55 6/9/2020 16:52 3:57:00 4:00:00 Compliant Power Generator failure (Faulty Battery) battery Failure OK Genset has been restarted with another battery INC388832 HDC310 QUATRE_VILLES Artibonite Ericsson 2G D Talkpool 6/9/2020 12:55 6/9/2020 16:52 3:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Affected by HDC262 INC388832 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/9/2020 12:55 6/9/2020 16:52 3:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC262 Cascaded Affected by HDC262 INC388562 HDO438 CARREFOUR MAMBO Ouest Ericsson 2G D Talkpool 6/8/2020 23:38 6/9/2020 15:01 15:23:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Engines locked out Need to be justified 1\gal of coolant added and genset restarted INC388640 HDC171 GROS_MORNE Artibonite Ericsson 2G D O&M FUEL 6/8/2020 14:50 9/6/2020 14:13 2159:23:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fuel issue OK Team restarted the gen after refueling INC388841 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 6/9/2020 14:06 9/6/2020 16:18 2138:12:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1\2 gal of coolant added INC388146 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 9/6/2020 17:22 2168:00:00 4:00:00 Not Compliant Transmission Transmission (LTU Failure) Affected by faulty LTU at SDH003 Cascaded LTU replaced at SDH003 and re-routing done INC388146 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 9/6/2020 17:22 2168:00:00 4:00:00 Not Compliant Transmission Transmission (LTU Failure) Affected by faulty LTU at SDH003 Cascaded LTU replaced at SDH003 and re-routing done INC388655 HDO400 FORET_DES_PINS Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 6/9/2020 17:17 10:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO348 Cascaded Restored with the main site INC388655 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 6/9/2020 7:03 6/9/2020 17:17 10:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO348 Cascaded Restored with the main site INC387887 HDC008 CAMP_MARY Artibonite Huawei 2G+3G B Talkpool 6/8/2020 5:30 6/9/2020 17:09 35:39:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken OK Team has installed a portable genset on site INC387887 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/8/2020 5:30 6/9/2020 17:09 35:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC008 Cascaded Restored with the main site INC387887 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/8/2020 5:30 6/9/2020 17:09 35:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC008 Cascaded Restored with the main site INC388146 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/8/2020 9:22 6/9/2020 17:17 31:55:00 4:00:00 Not Compliant Transmission Transmission (LTU Failure) Affected by faulty LTU at SDH003 Cascaded LTU replaced at SDH003 and re-routing done INC388549 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 6/9/2020 18:26 19:58:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel issue OK Fuel added and team restarted the genset INC388549 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/8/2020 22:28 6/9/2020 18:26 19:58:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO301 Cascaded Restored with the main site INC388914 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:09 6/9/2020 18:55 2:46:00 4:00:00 Compliant Transmission Transmission Indeterminate OK Site is up. Feedback is expected INC388914 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/9/2020 16:09 6/9/2020 18:55 2:46:00 4:00:00 Compliant Dependent Affected by transmission issue on main site Affected by HDC155 Cascaded Restored with the main site INC388914 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/9/2020 16:09 6/9/2020 18:55 2:46:00 4:00:00 Compliant Dependent Affected by transmission issue on main site Affected by HDC155 Cascaded Restored with the main site INC388914 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:09 6/9/2020 18:55 2:46:00 4:00:00 Compliant Dependent Affected by transmission issue on main site Affected by HDC155 Cascaded Restored with the main site INC388914 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 6/9/2020 16:09 6/9/2020 18:55 2:46:00 4:00:00 Compliant Dependent Affected by transmission issue on main site Affected by HDC155 Cascaded Restored with the main site INC388914 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/9/2020 16:09 6/9/2020 18:55 2:46:00 4:00:00 Compliant Dependent Affected by transmission issue on main site Affected by HDC155 Cascaded Restored with the main site Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC388677 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/9/2020 8:52 6/9/2020 12:32 3:40:00 4:00:00 Compliant RBS Power Failure (Solar System failure) RBS Fault (Indeterminate) OK RUS power on INC388678 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/9/2020 8:54 6/9/2020 12:24 3:30:00 4:00:00 Compliant RBS Power Failure (Solar System failure) RBS Fault (Indeterminate) OK RUS power on INC388679 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/9/2020 8:55 6/9/2020 14:08 5:13:00 4:00:00 Not Compliant RBS Power Failure (Solar System failure) RBS Fault (Indeterminate) Need to be justified RUS power on INC388758 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/9/2020 11:46 6/9/2020 15:05 3:19:00 4:00:00 Compliant RBS Power Failure (Solar System failure) RBS Fault (Indeterminate) OK RUS power on INC388124 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/8/2020 6:00 6/9/2020 15:46 33:46:00 4:00:00 Not Compliant RBS Power Failure (Solar System failure) RBS Fault (Indeterminate) Need to be justified RUS power on INC388758 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/9/2020 11:46 6/9/2020 15:13 3:27:00 4:00:00 Compliant RBS Power Failure (Solar System failure) RBS Fault (Indeterminate) OK RUS power on INC388869 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/9/2020 15:35 6/9/2020 18:20 2:45:00 4:00:00 Compliant RBS Power Failure (Indeterminate) Generator failure (Indeterminate) OK Site recover with EDH power INC388338 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/8/2020 12:26 6/9/2020 18:22 29:56:00 4:00:00 Not Compliant RBS RBS Fault ( DUG Failure) Faulty DUG, spare requested. Need to be justified DUG has been replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 18:38:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 00:38:17 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 6 6 8 8 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 4 1 0 13 ZTE 9 9 2 0 9 Huawei 6 6 6 0 6 Network 27 19 9 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 3 0 1 2 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 313:07:14 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 703:27:14 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 345:33:14 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 335:12:14 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 197:47:14 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 176:53:14 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 101:44:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 74:55:14 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 30:21:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 28:37:14 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 13:35:14 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 12:36:14 Power Generator failure (Indeterminate) Solar site , will be up with sunshine , area is in bad weather INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 12:04:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388696 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/9/2020 10:18 10:19:14 Power Generator failure (Indeterminate) Team still working on the site. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 9:46:14 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 6/9/2020 10:51 9:46:14 Dependent Affected by the power issue at the main site Affected HDN125 INC388838 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 13:51 6:46:14 Power Generator failure (Indeterminate) Team is working on the site. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 4:13:14 Power Power Failure (Indeterminate) Team has been dispatched, ETA 8:20 PM INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 3:00:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR will be provided INC389019 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/9/2020 17:37 3:00:14 Power Power Failure (Indeterminate) Talkpool team refuse to go on site due to unsecure area. ETA:6:45AM INC388966 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/9/2020 17:58 2:39:14 Power Generator failure (Indeterminate) Team has been informed. ETA: expired, new ETA is expected from team INC389029 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 17:56 2:23:44 Power Power Failure (Indeterminate) Team has been informed; ETA 8:40 PM INC389039 HAIDN040 VAUDREUIL 4VEH Nord Ericsson 2G+3G B Talkpool 6/9/2020 18:24 2:13:14 Power Power Failure (Indeterminate) Team has been dispatched, ETA 9:15 PM INC389042 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/9/2020 18:28 2:09:14 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 18:37 2:00:14 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 18:37 2:00:14 Dependent Affected by the power issue at the main site Affected by HGA144 INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 1:53:14 Power Power Failure (Indeterminate) Talkpool team refuse to go on site due to unsecure area. ETA:7:00AM INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 19:27 1:10:14 Power Power Failure (Indeterminate) Solar site, site is expected to be up with the sunrise ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 18:39:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 00:39:28 +0000 Subject: [Rantt] Recall: NOC hourly report at 08:00 PM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 08:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Tue Jun 9 18:40:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 00:40:00 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 6 6 8 8 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 4 1 0 13 ZTE 9 9 2 0 9 Huawei 6 6 6 0 6 Network 27 19 9 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 3 0 1 2 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 313:07:14 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 703:27:14 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 345:33:14 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 335:12:14 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 197:47:14 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 176:53:14 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 101:44:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 74:55:14 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 30:21:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 28:37:14 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 13:35:14 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 12:36:14 Power Generator failure (Indeterminate) Solar site , will be up with sunshine , area is in bad weather INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 12:04:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388696 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/9/2020 10:18 10:19:14 Power Generator failure (Indeterminate) Team still working on the site. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 9:46:14 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 6/9/2020 10:51 9:46:14 Dependent Affected by the power issue at the main site Affected HDN125 INC388838 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 13:51 6:46:14 Power Generator failure (Indeterminate) Team is working on the site. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 4:13:14 Power Power Failure (Indeterminate) Team has been dispatched, ETA 8:20 PM INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 3:00:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR will be provided INC389019 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/9/2020 17:37 3:00:14 Power Power Failure (Indeterminate) Talkpool team refuse to go on site due to unsecure area. ETA:6:45AM INC388966 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/9/2020 17:58 2:39:14 Power Generator failure (Indeterminate) Team has been informed. ETA: expired, new ETA is expected from team INC389029 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 17:56 2:23:44 Power Power Failure (Indeterminate) Team has been informed; ETA 8:40 PM INC389039 HAIDN040 VAUDREUIL 4VEH Nord Ericsson 2G+3G B Talkpool 6/9/2020 18:24 2:13:14 Power Power Failure (Indeterminate) Team has been dispatched, ETA 9:15 PM INC389042 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/9/2020 18:28 2:09:14 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 18:37 2:00:14 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 18:37 2:00:14 Dependent Affected by the power issue at the main site Affected by HGA117 INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 1:53:14 Power Power Failure (Indeterminate) Talkpool team refuse to go on site due to unsecure area. ETA:7:00AM INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 19:27 1:10:14 Power Power Failure (Indeterminate) Solar site, site is expected to be up with the sunrise ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 19:19:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 01:19:54 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 9:00 PM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1380:35:40 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 303:45:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 226:25:12 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/5/2020 21:46 92:51:13 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis . Team is on the way with the spare . ETR to be provided INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 75:23:21 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 2G+3G A Talkpool 6/6/2020 21:55 68:42:40 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 52:15:09 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 51:31:12 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 46:57:12 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC388584 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/9/2020 5:27 15:43:46 RBS RBS Fault (Indeterminate) Team is working on site INC388869 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/9/2020 15:30 5:40:48 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC388857 HDS313 DARDE_ LA_ MONTAGNE Ouest Ericsson 2G C Talkpool 6/9/2020 14:42 3:55:12 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 3:49:40 RBS RBS Fault (Indeterminate) Team is already informed .ETA expired, more update will be share soon INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/9/2020 20:30 0:40:48 Power Power Failure (Solar System failure) Solar system failed . sector will be back up with the sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 19:21:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 01:21:20 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 9:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC388990 HDC113 JUBILEE North Huawei A Talkpool 6/9/2020 19:49 1:21:24 Power Power Failure (Indeterminate) Team has been informed, ETA: 10:20PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Ralph.LouisJacques at digicelgroup.com Tue Jun 9 20:12:23 2020 From: Ralph.LouisJacques at digicelgroup.com (Ralph Louis Jacques) Date: Wed, 10 Jun 2020 02:12:23 +0000 Subject: [Rantt] HDN029 Cambium_AP3 || Service Down In-Reply-To: References: Message-ID: Hi Everyone, According to information reported in that case after visit on Site today, "Rectifier faulty " and "spare requested" are mentioned into task. Wishing all the concerns person take care of that case and bring a solution in short time. [cid:image003.png at 01D63EAA.449ED270] Thanks and best regards, From: Ralph Louis Jacques Sent: Tuesday, June 9, 2020 11:16 AM To: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante (Gerry.Bolante at talkpool.com) Cc: HAI_BSE ; Hai_CC_Business_Solutions ; Natalie Toussaint ; Jean Arleff Israel Chery ; Pierre Moise Bouloute ; Dadidson Sully Subject: RE: HDN029 Cambium_AP3 || Service Down Hello Dorcely, Please receive the new Incident Number as requested INC388802 Regards, From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Tuesday, June 9, 2020 9:46 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante > (Gerry.Bolante at talkpool.com) > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc >; Natalie Toussaint >; Ralph Louis Jacques >; Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Subject: RE: HDN029 Cambium_AP3 || Service Down Jithin, As discussed, please send a team to check the issue on HDN029. NOC Team From: Natalie Toussaint > Sent: Tuesday, June 9, 2020 9:21 AM To: Ralph Louis Jacques >; Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: RE: HDN029 Cambium_AP3 || Service Down Good morning Guys, We have 5 down customer on this site past 5 days. We really need your support . We thank you for your collaboration Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [signature] From: Ralph Louis Jacques > Sent: Tuesday, June 9, 2020 9:18 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: RE: HDN029 Cambium_AP3 || Service Down Hello NOC, Consider the case below, your support please! Reminder From: Ralph Louis Jacques Sent: Thursday, June 4, 2020 11:53 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: HDN029 Cambium_AP3 || Service Down Hello NOC, Would you please follow up with TP to check ICT equipment at HDN029 Cambium_AP3 Reference ID : INC386305 [cid:image002.png at 01D63EA8.4D5AEA40] Kind regards, ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 1593 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 4674 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 20:48:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 02:48:13 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM. Sites off air by Class Class A B C D Total Total 11 7 9 7 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 8 1 0 19 ZTE 6 6 1 0 6 Huawei 9 9 8 1 9 Network 29 23 10 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 3 0 4 8 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 76:26:55 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 705:17:55 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 347:23:33 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 337:02:33 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 199:37:07 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 178:43:02 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 103:34:55 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 32:11:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 15:25:32 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 14:26:32 Power Generator failure (Indeterminate) Solar site , will be up with sunshine , area is in bad weather INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 13:54:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 11:17:53 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 6/9/2020 10:51 11:17:53 Dependent Affected by the power issue at the main site Affected HDN125 INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 5:53:32 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 5:44:53 Power Power Failure (Indeterminate) Team is still working on site INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 4:50:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR will be provided INC389019 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/9/2020 17:37 4:31:53 Power Power Failure (Indeterminate) Unsafe area since 6:00PM according to TP, check the RD list. ETA:6:45AM INC389042 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 6/9/2020 18:28 3:59:32 Transmission Transmission (Indeterminate) Team has been informed. ETA 11;00 PM INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 3:24:53 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389080 HDO353 LEOGANE_MALBOU Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 1:47:32 Transmission Transmission (Indeterminate) Team is informed, ETA 12:00 AM INC389080 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 1:47:32 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 1:47:32 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 1:47:32 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC388995 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/9/2020 20:32 1:36:53 Transmission Transmission (Indeterminate) Team has been informed , ETA: 11:00PM INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/9/2020 20:42 1:26:53 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC388999 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 21:09 1:18:55 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h50 PM INC388999 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/9/2020 21:09 1:18:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 21:23 1:04:32 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 21:23 1:04:32 Dependent Affected by the power issue at the main site Affected by HGA117 INC389106 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/9/2020 21:54 0:33:32 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC389106 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/9/2020 21:54 0:33:32 Dependent Affected by the power issue at the main site Affected by HDO372 INC389085 HDN256 CAMPS-LOUISE Nord Ericsson 2G B Talkpool 6/9/2020 21:38 0:30:53 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC389110 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 22:01 0:26:55 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: not yet available INC389110 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/9/2020 22:01 0:26:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO021 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 22:16:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 04:16:05 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC389205 HAIDC108 BIENAC North Huawei A Talkpool 6/9/20 23:50 0:18:52 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 22:19:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 04:19:49 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1380:35:40 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 303:45:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 229:19:50 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/5/2020 21:46 92:51:13 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis . Team is on the way with the spare . ETR to be provided INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 75:23:21 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 2G+3G A Talkpool 6/6/2020 21:55 68:42:40 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 54:25:50 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 52:15:09 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 49:51:50 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC388584 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/9/2020 5:27 18:38:24 RBS RBS Fault (Indeterminate) RUS01B3 faulty, RUS01B3 spare needed. Spare not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 22:30:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 04:30:14 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 11 10 11 8 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 8 1 0 23 ZTE 6 6 1 0 6 Huawei 11 11 10 0 11 Network 35 25 12 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 4 10 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 77:56:31 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 707:07:48 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 349:13:26 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 338:52:26 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 201:19:54 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 180:32:55 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 105:24:48 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 33:54:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 17:08:19 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 15:43:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 12:47:29 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 6/9/2020 10:51 12:47:29 Dependent Affected by the power issue at the main site Affected HDN125 INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 7:36:19 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 7:14:29 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 6:33:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR will be provided INC389019 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/9/2020 17:37 6:01:29 Power Power Failure (Indeterminate) Unsafe area since 6:00PM according to TP, check the RD list. ETA:6:45AM INC389042 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 6/9/2020 18:28 5:42:19 Transmission Transmission (Indeterminate) Team has been informed. ETA expired, no new ETA can be provided, team is unreachable, INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 4:54:29 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389080 HDO353 LEOGANE_MALBOU Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 3:30:19 Transmission Transmission (Indeterminate) Team is informed, ETA 1:00 AM INC389080 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 3:30:19 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 3:30:19 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 3:30:19 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC388999 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 21:09 3:08:48 Power Power Failure (Indeterminate) Team is in front of the gate awaiting for the access. Follow up is ongoing with concerned team INC388999 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/9/2020 21:09 3:08:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC388995 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/9/2020 20:32 3:06:29 RBS RBS Fault (DUW failure) Faulty DUW. Spare part needed, spare not yet available. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 21:23 2:47:19 Power Generator Failure (Alternator Failure) DC alternator faulty, follow up is ongoing. INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 21:23 2:47:19 Dependent Affected by the power issue at the main site Affected by HGA117 INC389082 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/9/2020 21:38 2:32:19 Power Generator failure (Indeterminate) Team has been informed. ETA 2:00 AM INC389106 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/9/2020 21:54 2:16:19 Power Generator failure (Indeterminate) Team is informed, ETA 1:00 AM INC389106 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/9/2020 21:54 2:16:19 Dependent Affected by the power issue at the main site Affected by HDO372 INC389085 HDN256 CAMPS-LOUISE Nord Ericsson 2G B Talkpool 6/9/2020 21:38 2:00:29 Power Power Failure (Indeterminate) Team has been informed , ETA: 1:15AM INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 1:50:19 Power Generator failure (Indeterminate) No access at night , team will reach the site this morning 7:00 AM INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 1:39:19 Power Generator failure (Indeterminate) Starter battery issue, Team will be back on site with a new starter battery ETR to be provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 1:07:29 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 1:07:29 Dependent Affected by the power issue at the main site Affected by HDO348 INC389099 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/9/2020 23:04 1:06:19 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC389124 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:15 1:02:48 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC389124 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 23:15 1:02:48 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO021 INC389125 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:49 0:28:48 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC389205 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:50 0:27:48 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Bouloute.PierreMoise at digicelgroup.com Tue Jun 9 23:48:43 2020 From: Bouloute.PierreMoise at digicelgroup.com (Pierre Moise Bouloute) Date: Wed, 10 Jun 2020 05:48:43 +0000 Subject: [Rantt] Recall: NOC hourly report at 12:00 AM Message-ID: Pierre Moise Bouloute would like to recall the message, "NOC hourly report at 12:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Bouloute.PierreMoise at digicelgroup.com Tue Jun 9 23:48:30 2020 From: Bouloute.PierreMoise at digicelgroup.com (Pierre Moise Bouloute) Date: Wed, 10 Jun 2020 05:48:30 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 12 11 12 8 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 8 1 0 26 ZTE 6 6 1 0 6 Huawei 11 11 11 0 11 Network 38 25 13 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 3 10 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 79:14:02 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 708:27:50 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 350:33:28 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 340:12:28 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 202:43:30 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 181:52:57 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 106:44:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 35:17:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 18:31:55 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 17:03:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 14:05:00 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 6/9/2020 10:51 14:05:00 Dependent Affected by the power issue at the main site Affected HDN125 INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 8:59:55 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 8:32:00 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 7:56:55 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR will be provided INC389019 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/9/2020 17:37 7:19:00 Power Power Failure (Indeterminate) Unsafe area since 6:00PM according to TP, check the RD list. ETA:6:45AM INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 6:12:00 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389080 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 6/9/2020 20:40 4:53:55 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO353 LEOGANE_MALBOU Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 4:53:55 Transmission Transmission (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC389080 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 4:53:55 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 4:53:55 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 4:53:55 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC388995 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/9/2020 20:32 4:24:00 RBS RBS Fault (DUW failure) Faulty DUW. Spare part needed, spare not yet available. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 21:23 4:10:55 Power Generator Failure (Alternator Failure) DC alternator faulty, follow up is ongoing. INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 21:23 4:10:55 Dependent Affected by the power issue at the main site Affected by HGA117 INC389082 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/9/2020 21:38 3:55:55 Power Generator failure (Indeterminate) Team has been informed. ETA 2:00 AM INC389106 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/9/2020 21:54 3:39:55 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC389106 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/9/2020 21:54 3:39:55 Dependent Affected by the power issue at the main site Affected by HDO372 INC389085 HDN256 CAMPS-LOUISE Nord Ericsson 2G B Talkpool 6/9/2020 21:38 3:18:00 Power Power Failure (Indeterminate) Team has been informed , ETA: 1:15AM INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 3:13:55 Power Generator failure (Indeterminate) No access at night , team will reach the site this morning 7:00 AM INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 3:02:55 Power Generator failure (Indeterminate) Starter battery issue, Team will be back on site with a new starter battery ETR tpo be provided. INC389099 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/9/2020 23:04 2:29:55 Power Generator failure (Indeterminate) Team cannot reach the site due to the unsafe area ETA 07:00AM INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 2:25:00 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 2:25:00 Dependent Affected by the power issue at the main site Affected by HDO348 INC389124 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:15 2:22:50 Power Power Failure (Indeterminate) Portable genset out of fuel, follow up will be done to refill in the morning. ETA: Not yet available INC389124 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 23:15 2:22:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO021 INC389125 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:49 1:48:50 Power Power Failure (Indeterminate) Talkpool team refuses to arrive in the site. They are clamming unsafe area INC389205 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:50 1:47:50 Power Power Failure (Indeterminate) The site is locate in a private house. They will reach it this morning. ETA: 7h30 AM INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 0:20 1:17:50 Power Power Failure (Indeterminate) The site is locate in a private house. They will reach it this morning. ETA: 7h30 AM INC389131 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G B Talkpool 6/10/2020 0:03 0:53:00 Power Power Failure (Indeterminate) Stater battery faulty on site, Team have to check another starter battery. ETA: 5:00 AM INC389143 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 0:47 0:50:50 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC389145 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/10/2020 1:20 0:13:55 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC389137 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G B Talkpool 6/10/2020 0:43 0:13:00 Power Power Failure (Indeterminate) Team has been informed , ETA :4:30 PM ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 9 23:49:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 05:49:08 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 12 11 12 8 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 8 1 0 26 ZTE 6 6 1 0 6 Huawei 11 11 11 0 11 Network 38 25 13 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 3 10 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 79:14:02 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 708:27:50 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 350:33:28 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 340:12:28 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 202:43:30 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 181:52:57 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 106:44:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 35:17:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 18:31:55 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 17:03:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 14:05:00 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G A Talkpool 6/9/2020 10:51 14:05:00 Dependent Affected by the power issue at the main site Affected HDN125 INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 8:59:55 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 8:32:00 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 7:56:55 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR will be provided INC389019 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/9/2020 17:37 7:19:00 Power Power Failure (Indeterminate) Unsafe area since 6:00PM according to TP, check the RD list. ETA:6:45AM INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 6:12:00 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389080 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 6/9/2020 20:40 4:53:55 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO353 LEOGANE_MALBOU Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 4:53:55 Transmission Transmission (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC389080 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 4:53:55 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 4:53:55 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 4:53:55 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC388995 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/9/2020 20:32 4:24:00 RBS RBS Fault (DUW failure) Faulty DUW. Spare part needed, spare not yet available. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 21:23 4:10:55 Power Generator Failure (Alternator Failure) DC alternator faulty, follow up is ongoing. INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 21:23 4:10:55 Dependent Affected by the power issue at the main site Affected by HGA117 INC389082 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/9/2020 21:38 3:55:55 Power Generator failure (Indeterminate) Team has been informed. ETA 2:00 AM INC389106 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/9/2020 21:54 3:39:55 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA to be provided. INC389106 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/9/2020 21:54 3:39:55 Dependent Affected by the power issue at the main site Affected by HDO372 INC389085 HDN256 CAMPS-LOUISE Nord Ericsson 2G B Talkpool 6/9/2020 21:38 3:18:00 Power Power Failure (Indeterminate) Team has been informed , ETA: 1:15AM INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 3:13:55 Power Generator failure (Indeterminate) No access at night , team will reach the site this morning 7:00 AM INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 3:02:55 Power Generator failure (Indeterminate) Starter battery issue, Team will be back on site with a new starter battery ETR tpo be provided. INC389099 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/9/2020 23:04 2:29:55 Power Generator failure (Indeterminate) Team cannot reach the site due to the unsafe area ETA 07:00AM INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 2:25:00 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 2:25:00 Dependent Affected by the power issue at the main site Affected by HDO348 INC389124 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:15 2:22:50 Power Power Failure (Indeterminate) Portable genset out of fuel, follow up will be done to refill in the morning. ETA: Not yet available INC389124 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 23:15 2:22:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO021 INC389125 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:49 1:48:50 Power Power Failure (Indeterminate) Talkpool team refuses to arrive in the site. They are clamming unsafe area INC389205 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:50 1:47:50 Power Power Failure (Indeterminate) The site is locate in a private house. They will reach it this morning. ETA: 7h30 AM INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 0:20 1:17:50 Power Power Failure (Indeterminate) The site is locate in a private house. They will reach it this morning. ETA: 7h30 AM INC389131 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G B Talkpool 6/10/2020 0:03 0:53:00 Power Power Failure (Indeterminate) Stater battery faulty on site, Team have to check another starter battery. ETA: 5:00 AM INC389143 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 0:47 0:50:50 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC389145 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/10/2020 1:20 0:13:55 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC389137 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G B Talkpool 6/10/2020 0:43 0:13:00 Power Power Failure (Indeterminate) Team has been informed , ETA :4:30 PM ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 01:32:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 07:32:46 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 12 11 13 8 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 7 3 0 25 ZTE 8 8 2 0 8 Huawei 11 11 11 0 11 Network 38 26 16 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 3 1 2 10 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 81:07:41 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 709:43:27 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 351:49:05 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 341:28:05 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 204:12:42 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 183:08:34 Power Generator failure (Indeterminate) Access issue due to unsafe area, bandits requested money from Digicel to grant access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 108:00:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 36:46:48 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 20:01:07 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 18:19:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 15:58:39 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 15:58:39 Dependent Affected by the power issue at the main site Affected HDN125 INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 10:29:07 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 10:25:39 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 9:26:07 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 PM. ETR will be provided INC389019 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/9/2020 17:37 9:12:39 Power Power Failure (Indeterminate) Unsafe area since 6:00PM according to TP, check the RD list. ETA:6:45AM INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 8:05:39 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389080 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 6:23:07 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO353 LEOGANE_MALBOU Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 6:23:07 Fiber Transmission (Fiber issue) Fiber issue, fiber team has been informed, RTR to be provided. INC389080 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 6:23:07 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 6:23:07 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 6:23:07 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC388995 HDC220 MAISSADE Centre Ericsson 3G+LTE B Talkpool 6/9/2020 20:32 6:17:39 RBS RBS Fault (DUW failure) Faulty DUW. Spare part needed, spare not yet available. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 21:23 5:40:07 Power Generator Failure (Alternator Failure) DC alternator faulty, follow up is ongoing. INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 21:23 5:40:07 Dependent Affected by the power issue at the main site Affected by HGA117 INC389082 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/9/2020 21:38 5:25:07 Power Generator failure (Indeterminate) Team is working on HDO372, ETA cannot be provided. INC389085 HDN256 CAMPS-LOUISE Nord Ericsson 2G B Talkpool 6/9/2020 21:38 5:11:39 Power Power Failure (Indeterminate) Talkpool is enable to share update for this site now, new update is expected from them INC389106 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/9/2020 21:54 5:09:07 Power Generator failure (Indeterminate) Team is working on site. INC389106 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/9/2020 21:54 5:09:07 Dependent Affected by the power issue at the main site Affected by HDO372 INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 4:43:07 Power Generator failure (Indeterminate) No access at night , team will reach the site this morning 7:00 AM INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 4:32:07 Power Generator failure (Indeterminate) Starter battery issue, Team will be back on site with a new starter battery ETR to be provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 4:18:39 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 4:18:39 Dependent Affected by the power issue at the main site Affected by HDO348 INC389099 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/9/2020 23:04 3:59:07 Power Generator failure (Indeterminate) Team cannot reach the site due to the unsafe area ETA 07:00AM INC389124 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:15 3:38:27 Power Power Failure (Indeterminate) Portable genset out of fuel. Follow up will be done to refill it in the morning. ETA: Not yet available INC389124 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 23:15 3:38:27 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC389125 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:49 3:04:27 Power Power Failure (Indeterminate) Talkpool team refuses to arrive in the site. They are clamming unsafe area INC389205 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:50 3:03:27 Power Power Failure (Indeterminate) The site is locate in a private house. They will reach it this morning. ETA: 7h30 AM INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 0:20 2:33:27 Power Power Failure (Indeterminate) The site is locate in a private house. They will reach it this morning. ETA: 7h30 AM INC389137 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G B Talkpool 6/10/2020 0:43 2:06:39 Power Power Failure (Indeterminate) Team has been informed , ETA: 4:30AM INC389143 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 0:47 2:06:27 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at night. ETA: 7h00 AM INC389145 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/10/2020 1:20 1:43:07 Power Generator failure (Indeterminate) Team has been informed. ETA 4:30 AM INC389123 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/10/2020 1:31 1:32:07 Power Generator failure (Indeterminate) Genset has been turned off by the owner due to loud noise. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 1:11:27 Power Power Failure (Indeterminate) Due to heavy rain at this area, the intervention cannot be performed according to Talkpool team. ETA: 6h30 AM ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 01:39:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 07:39:30 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 3:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 3:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC389132 HAIDC108 BIENAC North Huawei A Talkpool 6/9/20 23:50 3:13:42 Power Power Failure (Indeterminate) Private house, team can't get access at this time, new update is expected at 6:00AM INC389144 HDC008 CAMP_MARY North Huawei A Talkpool 6/10/20 1:09 1:54:42 Power Power Failure (Indeterminate) Team is working Site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 01:40:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 07:40:42 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 3:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1380:35:40 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 303:45:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 232:18:30 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/5/2020 21:46 92:51:13 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis . Team is on the way with the spare . ETR to be provided INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 75:23:21 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 2G+3G A Talkpool 6/6/2020 21:55 68:42:40 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 57:24:30 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 52:50:30 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 52:15:09 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388584 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/9/2020 5:27 21:37:04 RBS RBS Fault (Indeterminate) RUS01B3 faulty, RUS01B3 spare needed. Spare not yet available INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 3:49:40 RBS RBS Fault (Indeterminate) Team is already informed .ETA expired, new ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 02:11:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 08:11:56 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 12 11 14 8 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 7 3 0 25 ZTE 9 9 3 0 9 Huawei 11 11 11 0 11 Network 39 27 17 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 3 1 2 10 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 710:33:31 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 352:39:09 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 342:18:09 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 205:16:06 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 183:58:38 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 108:50:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 82:09:05 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 37:50:12 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 21:04:31 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 19:09:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 17:00:03 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 17:00:03 Dependent Affected by the power issue at the main site Affected HDN125 INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 11:32:31 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 11:27:03 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 10:29:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR will be provided INC389019 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/9/2020 17:37 10:14:03 Power Power Failure (Indeterminate) Unsafe area since 6:00PM according to TP, check the RD list. ETA:6:45AM INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 9:07:03 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389080 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 7:26:31 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO353 LEOGANE_MALBOU Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 7:26:31 Fiber Transmission (Fiber issue) Fiber issue, fiber team has been informed, TR to be provided. INC389080 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 7:26:31 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 7:26:31 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 7:26:31 Dependent Affected by the Transmission issue at the main site Affected by HDO353 INC388995 HDC220 MAISSADE Centre Ericsson 3G+LTE B Talkpool 6/9/2020 20:32 7:19:03 RBS RBS Fault (DUW failure) Faulty DUW. Spare part needed, spare not yet available. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 21:23 6:43:31 Power Generator Failure (Alternator Failure) DC alternator faulty, follow up is ongoing. INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 21:23 6:43:31 Dependent Affected by the power issue at the main site Affected by HGA117 INC389082 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/9/2020 21:40 6:26:31 Power Generator failure (Indeterminate) Team is working on HDO372, ETA cannot be provided. INC389085 HDN256 CAMPS-LOUISE Nord Ericsson 2G B Talkpool 6/9/2020 21:38 6:13:03 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, new update will be shared once available. INC389106 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/9/2020 21:54 6:12:31 Power Generator failure (Indeterminate) Team is working on site. INC389106 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/9/2020 21:54 6:12:31 Dependent Affected by the power issue at the main site Affected by HDO372 INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 5:46:31 Power Generator failure (Indeterminate) No access at night , team will reach the site this morning 7:00 AM INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 5:35:31 Power Generator failure (Indeterminate) Starter battery issue, Team will be back on site with a new starter battery ETR to be provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 5:20:03 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 5:20:03 Dependent Affected by the power issue at the main site Affected by HDO348 INC389099 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/9/2020 23:04 5:02:31 Power Generator failure (Indeterminate) Team cannot reach the site due to the unsafe area ETA 07:00AM INC389124 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:15 4:28:31 Power Power Failure (Indeterminate) Portable genset out of fuel. Follow up will be done to refill it in the morning. ETA: Not yet available INC389124 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 23:15 4:28:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC389125 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:49 3:54:31 Power Power Failure (Indeterminate) Talkpool team refuses to arrive in the site. They are clamming unsafe area INC389205 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:50 3:53:31 Power Power Failure (Indeterminate) The site is locate in a private house. They will reach it this morning. ETA: 7h30 AM INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 0:20 3:23:31 Power Power Failure (Indeterminate) The site is locate in a private house. They will reach it this morning. ETA: 7h30 AM INC389137 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G B Talkpool 6/10/2020 0:43 3:08:03 Power Power Failure (Indeterminate) Team has been informed , ETA: 4:30AM INC389143 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 0:47 2:56:31 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at night. ETA: 7h00 AM INC389145 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/10/2020 1:20 2:46:31 Power Generator failure (Indeterminate) Team has been informed. ETA 4:30 AM INC389123 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/10/2020 1:31 2:35:31 Power Generator failure (Indeterminate) Genset has been turned off by the owner due to loud noise. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 2:01:31 Power Power Failure (Indeterminate) Due to heavy rain at this area, the intervention cannot be performed according to Talkpool team. ETA: 6h30 AM INC389158 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G+LTE C Talkpool 6/10/2020 3:34 0:32:31 Power Generator failure (Indeterminate) Team is informed ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 05:05:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 11:05:34 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 10th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 10th, 2020 till 7:00 AM. > Special issue Status Ticket # Node(S) Date/time down Date/time UP Duration SLA Service Level Agreement Assigned Group Description Impact Root cause Comments RESOLVED INC388946 Fiber 6/9/2020 17:25 6/9/2020 20:30 3:05:00 6:00:00 Compliant Talkpool_FON Fiber cut between VIGIE (SDH008) - MORNE_CABRIT (SDH016) the link VIGIE (SDH008) - DONDON (HDN214) is affected No Accidental machete cut due to tree cutting Splicing has been completed to restore all the affected links > Planned Work PW Reference Node Summary Of Work Scheduled Start Scheduled End Duration Customer Impact Status Comments CRQ34173 MSCHX02 MSCHX02_EPA06 Blades updates 6/9/2020 23:50 6/10/2020 3:15 3:25:00 Yes Completed Planned work fully completed CRQ34714 HGA005 Transmission - IOS UPGRADE ASR903 (Reccommended by CISCO in order to prevent crash router and correct bugs) 6/10/2020 0:00 6/10/2020 1:07 1:07:00 Yes Completed Planned work fully completed > Products and Service ? No Product and Services during this shift > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 713:30:50 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 355:36:28 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 345:15:28 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 208:00:31 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 186:55:57 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 111:47:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 85:01:22 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 40:34:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 23:48:56 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 22:06:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 19:52:20 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 19:52:20 Dependent Affected by the power issue at the main site Affected HDN125 INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 14:19:20 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 14:16:56 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 13:13:56 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR will be provided INC389019 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/9/2020 17:37 13:06:20 Power Power Failure (Indeterminate) Team is waiting for Access. INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 11:59:20 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:15AM INC388995 HDC220 MAISSADE Centre Ericsson 3G+LTE B Talkpool 6/9/2020 20:32 10:11:20 RBS RBS Fault (DUW failure) Faulty DUW. Spare part needed, spare not yet available. INC389080 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 10:10:56 Fiber Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO353 LEOGANE_MALBOU Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 10:10:56 Fiber Transmission (Fiber issue) Fiber issue, fiber team has been informed, ETR to be provided. INC389080 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 10:10:56 Fiber Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 10:10:56 Fiber Affected by the Transmission issue at the main site Affected by HDO353 INC389080 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 10:10:56 Fiber Affected by the Transmission issue at the main site Affected by HDO353 INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 21:23 9:27:56 Power Generator Failure (Alternator Failure) DC alternator faulty, follow up is ongoing. INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 21:23 9:27:56 Dependent Affected by the power issue at the main site Affected by HGA117 INC389085 HDN256 CAMPS-LOUISE Nord Ericsson 2G B Talkpool 6/9/2020 21:38 9:05:20 Power Power Failure (Indeterminate) Team is working on site. INC389106 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/9/2020 21:54 8:56:56 Power Generator failure (Indeterminate) No power issue found, TX team requested, ETA 06:30AM INC389106 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/9/2020 21:54 8:56:56 Dependent Affected by the power issue at the main site Affected by HDO372 INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 8:30:56 Power Generator failure (Indeterminate) No access at night , team will reach the site this morning 7:20 AM INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 8:19:56 Power Generator failure (Indeterminate) Starter battery issue, Team will be back on site with a new starter battery ETR tpo be provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 8:12:20 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 8:12:20 Dependent Affected by the power issue at the main site Affected by HDO348 INC389099 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/9/2020 23:04 7:46:56 Power Generator failure (Indeterminate) Team cannot reach the site due to the unsafe area ETA 07:20 AM INC389124 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:15 7:25:50 Power Power Failure (Indeterminate) Portable genset out of fuel. Follow up will be done to refill it in the morning. ETA: Not yet available INC389124 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 23:15 7:25:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC389125 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:49 6:51:50 Power Power Failure (Indeterminate) Talkpool team refuses to arrive in the site. They are clamming unsafe area INC389205 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:50 6:50:50 Power Power Failure (Indeterminate) The site is locate in a private house. They will reach it this morning. ETA: 7h30 AM INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 0:20 6:20:50 Power Power Failure (Indeterminate) The site is locate in a private house. They will reach it this morning. ETA: 7h30 AM INC389143 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 0:47 5:53:50 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at night. ETA: 7h00 AM INC389145 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/10/2020 1:20 5:30:56 Power Generator failure (Indeterminate) Delay due team was working on HDO423, Team dispatch ETA not yet provided. be provided. INC389123 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/10/2020 1:31 5:19:56 Power Generator failure (Indeterminate) Genset has been turned off by the owner due to loud noise. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 4:58:50 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC389158 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G+LTE C Talkpool 6/10/2020 3:34 3:16:56 Power Generator failure (Indeterminate) Team is informed ETA 7:30 AM INC389221 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 4:25 2:15:50 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h40 AM INC389221 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 4:25 2:15:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC389231 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/10/2020 5:40 1:10:56 RBS RBS Fault (Indeterminate) Team is informed ETA not yet provided. INC389232 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/10/2020 5:39 1:01:50 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 7h15 AM INC389237 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G+3G C Talkpool 6/10/2020 6:02 0:48:56 Power Generator failure (Indeterminate) Team is informed ETA not yet provided. INC389032 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/10/2020 6:06 0:44:56 Power Generator failure (Indeterminate) Site will be back on air with solar system energy. INC388989 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/10/2020 6:06 0:37:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC388989 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/10/2020 6:06 0:37:20 Dependent Affected by the power issue at the main site Affected by HDC318 INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/10/2020 6:06 0:37:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389238 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/10/2020 6:06 0:37:20 Power Power Failure (Indeterminate) Commercial Power, Site is expected to be up with EDH power INC389168 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 6:11 0:29:50 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC389243 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/10/2020 6:32 0:18:56 Power Generator failure (Indeterminate) Team is informed ETA not yet provided. INC389242 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 6/10/2020 6:34 0:16:56 Power Generator failure (Indeterminate) Team is informed ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1392:35:50 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 315:46:50 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 235:51:50 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/5/2020 21:46 104:51:50 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis . Team is on the way with the spare . ETR to be provided INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 87:23:50 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 2G+3G A Talkpool 6/6/2020 21:55 80:42:50 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 60:57:50 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C O&M FUEL 6/7/2020 22:14 56:23:50 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/8/2020 at 8:18 AM, ETR to be provided INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 64:15:50 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388584 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/9/2020 5:27 25:10:50 RBS RBS Fault (Indeterminate) RUS01B3 faulty, RUS01B3 spare needed. Spare not yet available INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 15:49:50 RBS RBS Fault (Indeterminate) Team is already informed .ETA expired, new ETA to be provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC388957 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/9/2020 17:31 6/9/2020 20:03 2:32:00 4:00:00 Compliant Power Generator failure (Low Voltage) ZTE cabinet powered off OK A power reset has been performed on the cabinet to get the issue solved INC389029 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 17:56 6/9/2020 21:12 3:15:01 4:00:00 Compliant Power Generator failure (Faulty Battery) Genset failed to start due to faulty battery OK The genset has been started with an external battery INC389110 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 22:01 6/10/2020 1:12 3:11:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC389110 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 22:01 6/10/2020 1:12 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO021 OK The site is back in service once the issue solved at HDO021 INC388999 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 21:09 6/10/2020 0:18 3:09:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC388999 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/9/2020 21:09 6/10/2020 0:18 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO511 OK The site is back in service once the issue solved at HDO511 INC388504 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/9/2020 8:19 6/9/2020 20:19 12:00:00 4:00:00 Not Compliant Power Generator failure (fuel issue) Fuel issue Need to be justified The genset was restarted after filling. INC388791 HDC240 COBANAL Centre Ericsson 2G D Talkpool 6/9/2020 14:18 6/9/2020 20:19 6:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC388791 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/9/2020 14:18 6/9/2020 20:19 6:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC240 Cascaded Site is back on air once issue solved at the main site. INC388791 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/9/2020 14:18 6/9/2020 20:19 6:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC240 Cascaded Site is back on air once issue solved at the main site. INC388869 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/9/2020 15:30 6/9/2020 20:19 4:49:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Commercial power failed Need to be justified Site is back in service with the power commercial INC389058 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/9/2020 19:54 6/9/2020 22:00 2:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up by itself. More information is expected from concerned team INC389058 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/9/2020 19:54 6/9/2020 22:00 2:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Site is back on air once issue solved at the main site. INC389039 HAIDN040 VAUDREUIL 4VEH Nord Ericsson 2G+3G B Talkpool 6/9/2020 18:24 6/9/2020 22:00 3:36:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up by itself. More information is expected from concerned team INC389131 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G B Talkpool 6/10/2020 0:03 6/10/2020 3:00 2:56:36 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up by itself. More information is expected from concerned team INC389137 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G B Talkpool 6/10/2020 0:43 6/10/2020 6:00 5:16:36 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC388966 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/9/2020 17:58 6/9/2020 21:22 3:24:00 4:00:00 Compliant Power Generator Failure (Underspeed) Electrical fuse domaged. Need to be justified Fuse has been changed, and genset restarted. INC388696 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/9/2020 10:18 6/9/2020 23:53 13:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Need to be justified Need to be justified RCA and resolution details still expected from team INC389082 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/9/2020 21:40 6/10/2020 1:18 3:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Need to be justified OK RCA and resolution details still expected from team INC389082 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/9/2020 21:40 6/10/2020 0:33 2:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Need to be justified OK RCA and resolution details still expected from team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 06:35:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 12:35:38 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 10 15 12 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 4 3 0 23 ZTE 9 9 2 0 9 Huawei 13 13 12 0 13 Network 43 26 17 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 4 0 3 8 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 715:24:13 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 357:30:13 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 347:09:13 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 209:44:13 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 188:50:13 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 113:41:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 86:52:13 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 42:18:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 25:32:13 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 24:33:13 Power Generator failure (Indeterminate) Solar site , will be up with sunshine, team will be on the site at 9:10 AM INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 24:01:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 21:43:13 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 21:43:13 Dependent Affected by the power issue at the main site Affected HDN125 INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 16:10:13 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 16:00:13 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 14:57:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR will be provided INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 13:50:13 Power Power Failure (Indeterminate) Team is informed, ETA 07:15 is expired, New ETA 08:20 AM. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 19:27 13:07:13 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrisesunrise INC388995 HDC220 MAISSADE Centre Ericsson 3G+LTE B Talkpool 6/9/2020 20:32 12:02:13 RBS RBS Fault (DUW failure) Faulty DUW. Spare part needed, spare not yet available. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 21:23 11:11:13 Power Generator Failure (Alternator Failure) DC alternator faulty, follow up is ongoing. INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 21:23 11:11:13 Dependent Affected by the power issue at the main site Affected by HGA117 INC389085 HDN256 CAMPS-LOUISE Nord Ericsson 2G B Talkpool 6/9/2020 21:38 10:56:13 Transmission Transmission (Indeterminate) After power intervention tx Team is requested, ETA 09:45 AM. INC389106 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/9/2020 21:54 10:40:13 Power Generator failure (Indeterminate) No power issue found, TX team requested, ETA expired, new ETA not provided yet INC389106 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/9/2020 21:54 10:40:13 Dependent Affected by the power issue at the main site Affected by HDO372 INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 10:14:13 Power Generator failure (Indeterminate) No access at night , team will reach the site this morning 8:30 AM INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 10:03:13 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 10:03:13 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 10:03:13 Power Generator failure (Indeterminate) Team is working on the site INC389124 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:15 9:19:13 Power Power Failure (Indeterminate) Portable genset out of fuel. Follow up will be done to refill it in the morning. ETA: Not yet available INC389124 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 23:15 9:19:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC389125 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:49 8:45:13 Power Power Failure (Indeterminate) Team is waiting for access. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 8:14:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. ETA to be provided. INC389143 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 0:47 7:47:13 Power Power Failure (Indeterminate) Team is waiting for access. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 6:52:13 Power Power Failure (Indeterminate) Team is waiting for access. INC389221 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 4:25 4:09:13 Power Power Failure (Indeterminate) ETA: 7h40 am expired. Team is expected to be on site at 8:20 am. INC389221 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 4:25 4:09:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC389231 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/10/2020 5:40 2:54:13 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC389237 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G+3G C Talkpool 6/10/2020 6:02 2:32:13 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/10/2020 6:06 2:28:13 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC388989 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/10/2020 6:06 2:28:13 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC388989 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/10/2020 6:06 2:28:13 Dependent Affected by the power issue at the main site Affected by HDC318 INC389032 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/10/2020 6:06 2:28:13 Power Generator failure (Indeterminate) Site will be back on air with solar system energy. INC389168 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 6:11 2:23:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:30 am INC389243 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/10/2020 6:32 2:02:13 Power Generator failure (Indeterminate) Site will be back on air with solar system energy. INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/10/2020 7:00 1:34:13 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 07:19:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 13:19:38 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 9:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1395:16:26 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 318:27:26 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 238:32:26 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/5/2020 21:46 107:32:26 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 90:04:26 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/6/2020 21:55 83:23:26 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis . Team is on the way with the spare . ETR:2 PM INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 66:56:26 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 63:38:26 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 59:04:26 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed INC388584 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/9/2020 5:27 27:51:26 RBS RBS Fault (Indeterminate) RUS01B3 faulty, RUS01B3 spare needed. Spare not yet available INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 18:30:26 RBS RBS Fault (RRUS Failure) Faulty RRUS01B1 need to be replaced. Spare is expected to be collected today . Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 07:20:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 13:20:38 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 9:00 AM. ? There are no sites running on battery at 09H00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 07:32:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 13:32:57 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 7 10 13 7 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 3 0 17 ZTE 8 8 1 0 8 Huawei 12 12 11 0 12 Network 36 23 15 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 3 7 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 716:21:45 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 358:27:45 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 348:06:45 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 210:41:45 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 189:47:45 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 114:38:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 87:49:45 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 43:15:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 26:29:45 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 25:30:45 Power Generator failure (Indeterminate) Solar site , will be up with sunshine, team will be on the site at 9:30 AM INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 24:58:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 22:40:45 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 22:40:45 Dependent Affected by the power issue at the main site Affected HDN125 INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 17:07:45 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 16:57:45 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 15:54:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR will be provided INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 14:47:45 Power Power Failure (Indeterminate) Team is on site. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 19:27 14:04:45 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC388995 HDC220 MAISSADE Centre Ericsson 3G+LTE B Talkpool 6/9/2020 20:32 12:59:45 RBS RBS Fault (DUW failure) Faulty DUW. Spare part needed, spare not yet available. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 21:23 12:08:45 Power Generator Failure (Alternator Failure) DC alternator faulty, follow up is ongoing. ETR: 10:00 AM INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 21:23 12:08:45 Dependent Affected by the power issue at the main site Affected by HGA117 INC389085 HDN256 CAMPS-LOUISE Nord Ericsson 2G B Talkpool 6/9/2020 21:38 11:53:45 Transmission Transmission (Indeterminate) TX Team is on site. INC389106 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/9/2020 21:54 11:37:45 Power Generator failure (Indeterminate) No power issue found, TX team requested, ETA expired, new ETA: 10:00 AM INC389106 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/9/2020 21:54 11:37:45 Dependent Affected by the power issue at the main site Affected by HDO356 INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 11:11:45 Power Generator failure (Indeterminate) Team is working on the site INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 11:00:45 Power Generator failure (Indeterminate) Team is working on the site INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 11:00:45 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 11:00:45 Dependent Affected by the power issue at the main site Affected by HDO348 INC389124 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:15 10:16:45 Power Generator failure (Fuel issue) Portable genset out of fuel. Follow up will be done to refill it in the morning. ETA: Not yet available INC389124 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 23:15 10:16:45 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 9:11:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. ETA to be provided. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C O&M FUEL 6/10/2020 1:42 7:49:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. ETA to be provided. INC389221 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 4:25 5:06:45 Power Power Failure (Indeterminate) After two ETAs expired provided by TP team; the site persist down. A proper update is still expected from them. INC389221 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 4:25 5:06:45 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC389237 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G+3G C Talkpool 6/10/2020 6:02 3:29:45 Power Generator failure (Indeterminate) Team has been informed. ETA: 10:20 AM INC389168 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 6:11 3:20:45 Power Power Failure (Indeterminate) ETA: 8:30am expired; TP team is expected to be on site at 9:30 am. INC389259 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 8:09 1:22:45 Power Power Failure (Indeterminate) Team will reach the site once they solve the issue at HDO208. ETA will be provided once available. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Jun 10 08:13:17 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 10 Jun 2020 14:13:17 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: HDS289:Awaiting follow up from Talkpool. HDO199: Awaiting Security clearance to approach the site HGA112: Fuel team ETA is 1530 HDO084: Fuel team ETA is 1130 after access been cleared with Security HDO636: Incorrect feedback. New HPU requires clarification by Talkpool. Last communication shows 64gls available. Best Regards, [cid:image002.jpg at 01D63F0D.C4B52960] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Wednesday, June 10, 2020 9:33 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 9:00 AM Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 7 10 13 7 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 3 3 0 17 ZTE 8 8 1 0 8 Huawei 12 12 11 0 12 Network 36 23 15 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 3 7 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 716:21:45 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 358:27:45 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 348:06:45 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 210:41:45 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 189:47:45 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 114:38:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 87:49:45 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M Fuel 6/8/2020 14:16 43:15:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 5/9/2020 at 5:40 AM. ETR will be provided INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 26:29:45 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 25:30:45 Power Generator failure (Indeterminate) Solar site , will be up with sunshine, team will be on the site at 9:30 AM INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 24:58:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Site cannot be refueled due to unsafe area. Waiting for update from sites security. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 22:40:45 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 22:40:45 Dependent Affected by the power issue at the main site Affected HDN125 INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 17:07:45 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 16:57:45 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 15:54:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR will be provided INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 14:47:45 Power Power Failure (Indeterminate) Team is on site. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/9/2020 19:27 14:04:45 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC388995 HDC220 MAISSADE Centre Ericsson 3G+LTE B Talkpool 6/9/2020 20:32 12:59:45 RBS RBS Fault (DUW failure) Faulty DUW. Spare part needed, spare not yet available. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 21:23 12:08:45 Power Generator Failure (Alternator Failure) DC alternator faulty, follow up is ongoing. ETR: 10:00 AM INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 21:23 12:08:45 Dependent Affected by the power issue at the main site Affected by HGA117 INC389085 HDN256 CAMPS-LOUISE Nord Ericsson 2G B Talkpool 6/9/2020 21:38 11:53:45 Transmission Transmission (Indeterminate) TX Team is on site. INC389106 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/9/2020 21:54 11:37:45 Power Generator failure (Indeterminate) No power issue found, TX team requested, ETA expired, new ETA: 10:00 AM INC389106 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/9/2020 21:54 11:37:45 Dependent Affected by the power issue at the main site Affected by HDO356 INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 11:11:45 Power Generator failure (Indeterminate) Team is working on the site INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 11:00:45 Power Generator failure (Indeterminate) Team is working on the site INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 11:00:45 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 11:00:45 Dependent Affected by the power issue at the main site Affected by HDO348 INC389124 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:15 10:16:45 Power Generator failure (Fuel issue) Portable genset out of fuel. Follow up will be done to refill it in the morning. ETA: Not yet available INC389124 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 23:15 10:16:45 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 9:11:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. ETA to be provided. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C O&M FUEL 6/10/2020 1:42 7:49:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. ETA to be provided. INC389221 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 4:25 5:06:45 Power Power Failure (Indeterminate) After two ETAs expired provided by TP team; the site persist down. A proper update is still expected from them. INC389221 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 4:25 5:06:45 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC389237 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G+3G C Talkpool 6/10/2020 6:02 3:29:45 Power Generator failure (Indeterminate) Team has been informed. ETA: 10:20 AM INC389168 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 6:11 3:20:45 Power Power Failure (Indeterminate) ETA: 8:30am expired; TP team is expected to be on site at 9:30 am. INC389259 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 8:09 1:22:45 Power Power Failure (Indeterminate) Team will reach the site once they solve the issue at HDO208. ETA will be provided once available. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 09:40:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 15:40:23 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 7 10 16 8 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 3 3 0 16 ZTE 11 11 2 0 11 Huawei 14 14 11 0 14 Network 40 28 16 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 0 3 5 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 718:28:13 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 360:34:13 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 350:13:13 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 328:08:13 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 212:48:13 Power Generator Failure (Engine Knocking ) Engine knocking, spare already collected at WH. ETR will be shared when available INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 191:54:13 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 116:45:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 89:56:13 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 45:22:13 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automattically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 43:38:13 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 28:36:13 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 27:37:13 Power Generator failure (Indeterminate) Solar site , will be up with sunshine, team will be on the site at 11:55 AM INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 27:05:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Awaiting Security clearance to approach the site. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 24:47:13 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 24:47:13 Dependent Affected by the power issue at the main site Affected HDN125 INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 19:14:13 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 19:04:13 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 18:01:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR: 3:30 PM INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 16:54:13 Power Power Failure (Indeterminate) Team is on site. INC388995 HDC220 MAISSADE Centre Ericsson 3G+LTE B Talkpool 6/9/2020 20:32 15:06:13 RBS RBS Fault (DUW failure) Faulty DUW. Spare part needed, spare not yet available. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 21:23 14:15:13 Power Generator Failure (Alternator Failure) DC alternator faulty, follow up is ongoing. ETR: 1:30 PM INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 21:23 14:15:13 Dependent Affected by the power issue at the main site Affected by HGA117 INC389085 HDN256 CAMPS-LOUISE Nord Ericsson 2G B Talkpool 6/9/2020 21:38 14:00:13 Transmission Transmission (Indeterminate) Issue detected at the far end HDN202. Team is on site. INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 13:18:13 Power Generator failure (Indeterminate) Talkpool is not managing to reach the site. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 13:07:13 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 13:07:13 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 13:07:13 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not provided yet INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 11:18:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. ETA 11:30 am. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C O&M FUEL 6/10/2020 1:42 9:56:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU requires clarification by Talkpool before site refueling . INC389221 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 4:25 7:13:13 Power Power Failure (Indeterminate) Team is working on site. INC389221 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 4:25 7:13:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO511 INC389237 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G+3G C Talkpool 6/10/2020 6:02 5:36:13 Power Generator failure (Indeterminate) Team has been informed. ETA: 10:20 AM INC389259 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 8:09 3:29:13 Power Power Failure (Indeterminate) Team is waiting for access. INC389283 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 9:18 2:20:13 Power Power Failure (Indeterminate) Team is working on site. INC389195 HDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 9:20 2:18:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12:15pm. INC389198 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 6/10/2020 9:54 1:44:13 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:00 PM INC389295 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 10:01 1:37:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: not available yet. INC389298 HDO435 ROBIN Ouest Huawei 2G+3G D Talkpool 6/10/2020 10:04 1:34:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12:15pm. INC389304 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 10:26 1:12:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: not available yet. INC389412 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/10/2020 10:48 0:50:13 Power Generator failure (Indeterminate) Team has been informed. ETA: 12:00 PM INC389414 HAIDS105 TORBECK Sud Ericsson 2G C Talkpool 6/10/2020 11:00 0:38:13 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Weby.Julnot at digicelgroup.com Wed Jun 10 10:04:58 2020 From: Weby.Julnot at digicelgroup.com (Weby Julnot) Date: Wed, 10 Jun 2020 16:04:58 +0000 Subject: [Rantt] ROUTERS issues to be fixed In-Reply-To: References: Message-ID: Hello Noc, Please provide update. Weby JULNOT, Best Regards From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Tuesday, June 9, 2020 10:48 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Shamir Stephane Supreme ; Jean Philippe Francois ; Nazaire Ledix ; Eddy Jean-Baptiste ; Yselande Albenyr ; Madonio Coulanges ; Weby Julnot ; Jean Arleff Israel Chery ; HAI_Tech_Noc ; Ruthza Laleau Fils ; Maquingson Maignan Subject: RE: ROUTERS issues to be fixed David, As discussed, please send a team to check the issue mentioned below. WO277069/ TAS246952 NOC Team From: Weby Julnot > Sent: Tuesday, June 9, 2020 10:36 AM To: Maquingson Maignan >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: RE: ROUTERS issues to be fixed Hello Noc, Please send one team urgently in HDO525 to check FAN and environment cabinet and let us know the report, ask team also to call us when they reach the site.Fan is running with 100%. HDO525#show environment all Sensor List: Environmental Monitoring Sensor Location State Reading PEM Iout P0 Normal 4 A PEM Vout P0 Normal 12 V DC PEM Vin P0 Normal 48 V DC Temp: Temp 1 P0 Normal 41 Celsius Temp: Temp 2 P0 Normal 39 Celsius PEM Iout P1 Normal 8 A PEM Vout P1 Normal 12 V DC PEM Vin P1 Normal 48 V DC Temp: Temp 1 P1 Normal 41 Celsius Temp: Temp 2 P1 Normal 37 Celsius Temp: FC PWM1 P2 Fan Speed 100% 37 Celsius Weby JULNOT, Best Regards From: Maquingson Maignan > Sent: Tuesday, June 9, 2020 10:28 AM To: HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Weby Julnot >; Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: RE: ROUTERS issues to be fixed Hello NOC, Please add HDO525 in your list, We have a FAN WARNING,please send a team on site to investigate (about then condition of the cabinet) Thx Br MAIGNAN M From: Maquingson Maignan > Sent: Tuesday, June 9, 2020 9:34 AM To: HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Weby Julnot >; Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: Re: ROUTERS issues to be fixed Hello NOC, Please could we have an update please? Thx Br Maignan Maquingson,TX Engineer ________________________________ From: Maquingson Maignan Sent: Thursday, June 4, 2020 12:58:24 PM To: HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Weby Julnot >; Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: ROUTERS issues to be fixed Hello NOC, Please help with the below request done 1 month ago, What is the outcome please,? SITES INC/TAS ISSUES NOC COMMENTS HDO155 INC354327/TAS220120 BACKUP power supply to connect HDO210 INC354344/TAS220071 15m of DC cable needed for power redundancy HDO215 INC354287/TAS220130 30m of Dc cable needed for power redundancy HDO354 INC354347/TAS220135 Only one power supply installed HGA001 INC354422/TAS220206 Power supply provided to Noc for replacement HDO541 AIR CONDITIONNER to fix HDC200 AIR CONDITIONNER to fix / power supply provided to NOC for replacement HDO510 AIR CONDITIONNER FAULTYto fix HDO059 INC354318/TAS220112 POWER SUPPLY Thx br [signature] [cid:image003.jpg at 01D3045E.BF316A40] MAIGNAN MAQUINGSON TRANSMISSION ENGINEER Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 3700-7962 | maquingson.maignan at digicelhaiti.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 10:22:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 16:22:33 +0000 Subject: [Rantt] ROUTERS issues to be fixed In-Reply-To: References: Message-ID: Hello David, Could you please share the last feedback regarding this issue? [cid:image004.png at 01D0E3ED.C9BDFC50] [cid:image004.jpg at 01D30F84.9CF5A3C0] Israel Guerdy NOC Team Unigestion Holding S.A (Digicel Haiti) 151 Angle Ave Jean Paul II & Imp. Duverger Turgeau, Port au Prince, Haiti +5093700 7500| digicelhaiti.com From: Weby Julnot Sent: Wednesday, June 10, 2020 12:05 PM To: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Shamir Stephane Supreme ; Jean Philippe Francois ; Nazaire Ledix ; Eddy Jean-Baptiste ; Yselande Albenyr ; Madonio Coulanges ; Jean Arleff Israel Chery ; HAI_Tech_Noc ; Ruthza Laleau Fils ; Maquingson Maignan Subject: RE: ROUTERS issues to be fixed Hello Noc, Please provide update. Weby JULNOT, Best Regards From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Tuesday, June 9, 2020 10:48 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges >; Weby Julnot >; Jean Arleff Israel Chery >; HAI_Tech_Noc >; Ruthza Laleau Fils >; Maquingson Maignan > Subject: RE: ROUTERS issues to be fixed David, As discussed, please send a team to check the issue mentioned below. WO277069/ TAS246952 NOC Team From: Weby Julnot > Sent: Tuesday, June 9, 2020 10:36 AM To: Maquingson Maignan >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: RE: ROUTERS issues to be fixed Hello Noc, Please send one team urgently in HDO525 to check FAN and environment cabinet and let us know the report, ask team also to call us when they reach the site.Fan is running with 100%. HDO525#show environment all Sensor List: Environmental Monitoring Sensor Location State Reading PEM Iout P0 Normal 4 A PEM Vout P0 Normal 12 V DC PEM Vin P0 Normal 48 V DC Temp: Temp 1 P0 Normal 41 Celsius Temp: Temp 2 P0 Normal 39 Celsius PEM Iout P1 Normal 8 A PEM Vout P1 Normal 12 V DC PEM Vin P1 Normal 48 V DC Temp: Temp 1 P1 Normal 41 Celsius Temp: Temp 2 P1 Normal 37 Celsius Temp: FC PWM1 P2 Fan Speed 100% 37 Celsius Weby JULNOT, Best Regards From: Maquingson Maignan > Sent: Tuesday, June 9, 2020 10:28 AM To: HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Weby Julnot >; Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: RE: ROUTERS issues to be fixed Hello NOC, Please add HDO525 in your list, We have a FAN WARNING,please send a team on site to investigate (about then condition of the cabinet) Thx Br MAIGNAN M From: Maquingson Maignan > Sent: Tuesday, June 9, 2020 9:34 AM To: HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Weby Julnot >; Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: Re: ROUTERS issues to be fixed Hello NOC, Please could we have an update please? Thx Br Maignan Maquingson,TX Engineer ________________________________ From: Maquingson Maignan Sent: Thursday, June 4, 2020 12:58:24 PM To: HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Weby Julnot >; Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: ROUTERS issues to be fixed Hello NOC, Please help with the below request done 1 month ago, What is the outcome please,? SITES INC/TAS ISSUES NOC COMMENTS HDO155 INC354327/TAS220120 BACKUP power supply to connect HDO210 INC354344/TAS220071 15m of DC cable needed for power redundancy HDO215 INC354287/TAS220130 30m of Dc cable needed for power redundancy HDO354 INC354347/TAS220135 Only one power supply installed HGA001 INC354422/TAS220206 Power supply provided to Noc for replacement HDO541 AIR CONDITIONNER to fix HDC200 AIR CONDITIONNER to fix / power supply provided to NOC for replacement HDO510 AIR CONDITIONNER FAULTYto fix HDO059 INC354318/TAS220112 POWER SUPPLY Thx br [signature] [cid:image003.jpg at 01D3045E.BF316A40] MAIGNAN MAQUINGSON TRANSMISSION ENGINEER Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 3700-7962 | maquingson.maignan at digicelhaiti.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 5389 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 2390 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 64635 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 2390 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 10:29:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 16:29:53 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 PM Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1398:27:22 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 321:38:22 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 241:43:22 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/5/2020 21:46 110:43:22 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 93:15:22 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/6/2020 21:55 86:34:22 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis .Team is on the way with the spare . ETR:2 PM INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 70:07:22 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 66:49:22 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 62:15:22 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 21:41:22 RBS RBS Fault (RRUS Failure) Faulty RRUS01B1 need to be replaced. Team is on the way to collect the spare at Digicel WH . INC388962 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/10/2020 6:06 6:23:22 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389032 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/10/2020 6:06 6:23:22 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/10/2020 8:45 3:44:22 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389292 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 6/10/2020 9:46 2:43:22 RBS RBS Fault (Indeterminate) Team has been dispatched , ETA 12:45 PM INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/10/2020 11:10 1:19:22 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 10:34:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 16:34:34 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC389423 HDO445 LES ETROITS Ouest Huawei C Talkpool 6/10/2020 11:15 1:19:00 Power Power Failure (Indeterminate) No ETA can be provided until now Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 10:37:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 16:37:37 +0000 Subject: [Rantt] Recall: SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM Message-ID: Haiti Noc would like to recall the message, "SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Wed Jun 10 10:38:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 16:38:02 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC389409 HDC008 CAMP_MARY North Huawei A Talkpool 6/10/2020 10:35 2:01:41 Fuel Generator failure (Fuel issue) Portable genset out of fuel , follow up is ongoing INC389423 HDO445 LES ETROITS Ouest Huawei C Talkpool 6/10/2020 11:15 1:21:41 Power Power Failure (Indeterminate) No ETA can be provided until now INC389325 HAIDC108 BIENAC North Huawei A Talkpool 6/10/2020 11:49 0:47:41 Power Generator failure (Indeterminate) Team has been informed ,ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Sasoun.Deronis at digicelgroup.com Wed Jun 10 11:27:30 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Wed, 10 Jun 2020 17:27:30 +0000 Subject: [Rantt] RSP to check in HDC211 In-Reply-To: References: Message-ID: Hi Fenelon, As discussed, can you please send a team to check the RSP in HDC211. Thank you in advance for your support Ref.: INC389345 Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Weby Julnot Sent: Wednesday, June 10, 2020 10:58 AM To: Haiti Noc ; Eng Teck Ng ; Francois Boyer ; Jean Arleff Israel Chery Cc: Hai_Tech_Transmission ; Shamir Stephane Supreme Subject: RSP to check in HDC211 Hello Noc, Please one team to check RSP on site and ask team to call me when they reach the site. Weby JULNOT, Best Regards ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 13:11:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 19:11:55 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 13-Apr-20 1400:50:36 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 28-May-20 324:01:36 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 31-May-20 244:06:36 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 5-Jun-20 113:06:36 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6-Jun-20 95:38:36 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6-Jun-20 88:57:36 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis .Team is on the way with the spare . ETR:2 PM INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 7-Jun-20 72:30:36 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 7-Jun-20 69:12:36 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7-Jun-20 64:38:36 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 9-Jun-20 24:04:36 RBS RBS Fault (RRUS Failure) Faulty RRUS01B1 need to be replaced. Team is on the way to collect the spare at Digicel WH . INC389032 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 10-Jun-20 8:46:36 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC388962 HDC332 TI FOND Centre Ericsson 2G D Talkpool 10-Jun-20 8:46:36 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389292 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 10-Jun-20 5:06:36 RBS RBS Fault (Indeterminate) Team is waiting for access INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 10-Jun-20 3:42:36 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC388759 HDS226 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 10-Jun-20 2:52:36 RBS RBS Fault (Indeterminate) Team is already dispatchaed . ETA to be provided INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 10-Jun-20 2:34:36 RBS RBS Fault (Indeterminate) Team has been dispatched , ETA not yet available INC389452 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 10-Jun-20 1:47:36 RBS RBS Fault (Indeterminate) Team has been dispatched, ETA 3:45 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 13:28:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 19:28:32 +0000 Subject: [Rantt] NOC hourly report at 3:00 PM Message-ID: Hello All, Received the NOC hourly report done at 3:00 PM Sites off air by Class Class A B C D Total Total 5 9 9 7 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 2 0 12 ZTE 10 10 4 0 10 Huawei 8 8 8 0 8 Network 30 20 14 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 2 4 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 722:16:31 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 364:22:31 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 354:01:31 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 331:56:31 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 195:42:31 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 120:33:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 93:44:31 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 49:10:31 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automattically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 47:26:31 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 32:24:31 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 30:53:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Awaiting Security clearance to approach the site. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 28:35:31 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 28:35:31 Dependent Affected by the power issue at the main site Affected HDN125 INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 23:02:31 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 22:52:31 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 21:49:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR: 3:30 PM INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 20:42:31 Transmission Transmission (Indeterminate) Issue detected at far end HDN202. Team is on way. ETA 02:40 PM. INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 17:06:31 Power Generator failure (Indeterminate) Team is working on the site. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 16:55:31 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 16:55:31 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 16:55:31 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not provided yet INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 15:06:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by PNH. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C O&M FUEL 6/10/2020 1:42 13:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU requires clarification by Talkpool before site refueling . INC389304 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 10:26 5:00:31 Power Power Failure (Indeterminate) Team I waiting for access. INC389440 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/10/2020 12:37 2:49:31 Power Power Failure (Indeterminate) Team is working on site. INC389337 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/10/2020 12:56 2:30:31 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA: 3:56 PM INC389449 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/10/2020 13:22 2:04:31 Power Power Failure (Indeterminate) Team is informed, ETA not yet Available. INC389340 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 13:26 2:00:31 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4:10 pm. INC389352 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 6/10/2020 13:52 1:34:31 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA: 4:45 PM INC389352 HAIDS194 MARTIN Sud ZTE 2G+3G D Talkpool 6/10/2020 13:52 1:34:31 Dependent Affected by the power issue at the main site Affected by HDS195 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Jun 10 13:36:07 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 10 Jun 2020 19:36:07 +0000 Subject: [Rantt] NOC hourly report at 3:00 PM In-Reply-To: References: Message-ID: HDO199: Truck not available now, rescue requested. HGA112: Fuel team on site. HDO084: Road blocked by local population. PNH assistance to be organized by Sites Security department. HDO636: Incorrect reporting. Not a fuel issue, new HPU issue to be managed by Talkpool. Best Regards, [cid:image003.jpg at 01D63F3C.D91C3360] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Wednesday, June 10, 2020 3:29 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 3:00 PM Hello All, Received the NOC hourly report done at 3:00 PM Sites off air by Class Class A B C D Total Total 5 9 9 7 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 2 2 0 12 ZTE 10 10 4 0 10 Huawei 8 8 8 0 8 Network 30 20 14 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 2 4 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 722:16:31 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 364:22:31 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 354:01:31 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 331:56:31 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 195:42:31 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 120:33:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 93:44:31 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 49:10:31 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automattically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 47:26:31 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 32:24:31 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 30:53:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Awaiting Security clearance to approach the site. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 28:35:31 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 28:35:31 Dependent Affected by the power issue at the main site Affected HDN125 INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 23:02:31 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 22:52:31 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 21:49:31 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. ETR: 3:30 PM INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 20:42:31 Transmission Transmission (Indeterminate) Issue detected at far end HDN202. Team is on way. ETA 02:40 PM. INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 17:06:31 Power Generator failure (Indeterminate) Team is working on the site. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 16:55:31 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 16:55:31 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 16:55:31 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not provided yet INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 15:06:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by PNH. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C O&M FUEL 6/10/2020 1:42 13:44:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU requires clarification by Talkpool before site refueling . INC389304 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 10:26 5:00:31 Power Power Failure (Indeterminate) Team I waiting for access. INC389440 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/10/2020 12:37 2:49:31 Power Power Failure (Indeterminate) Team is working on site. INC389337 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/10/2020 12:56 2:30:31 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA: 3:56 PM INC389449 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/10/2020 13:22 2:04:31 Power Power Failure (Indeterminate) Team is informed, ETA not yet Available. INC389340 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 13:26 2:00:31 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4:10 pm. INC389352 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 6/10/2020 13:52 1:34:31 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA: 4:45 PM INC389352 HAIDS194 MARTIN Sud ZTE 2G+3G D Talkpool 6/10/2020 13:52 1:34:31 Dependent Affected by the power issue at the main site Affected by HDS195 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 14:49:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 20:49:30 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 6 7 9 6 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 2 0 12 ZTE 8 8 2 0 8 Huawei 8 8 8 0 8 Network 27 19 12 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 1 4 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 723:37:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 365:43:32 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 355:22:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 333:17:32 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Team is checking spare from other sites. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 197:03:32 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 121:54:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 95:05:32 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 50:31:32 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 48:47:32 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site. Spare already collected from Digicel Warehouse. Other feedback about the ETA is pending INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 33:45:32 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 32:14:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 29:56:32 Power Generator Failure (Engine broken) Engine broken, Portable genset will be installed on site. ETA not yet available INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 29:56:32 Dependent Affected by the power issue at the main site Affected HDN125 INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 24:23:32 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 24:13:32 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 23:10:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. Fuel team is on site INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 18:27:32 Power Generator failure (Indeterminate) Team is working on the site. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 18:16:32 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 18:16:32 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 18:16:32 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not provided yet INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 16:27:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 15:05:32 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389337 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/10/2020 12:56 3:51:32 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet INC389432 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 13:03 3:44:32 Power Power Failure (Indeterminate) Faulty radiator reported by TP. ETA not yet provided. INC389352 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 6/10/2020 13:52 2:55:32 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA: 4:45 PM INC389352 HAIDS194 MARTIN Sud ZTE 2G+3G D Talkpool 6/10/2020 13:52 2:55:32 Dependent Affected by the power issue at the main site Affected by HDS195 INC389482 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 15:12 1:35:32 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC389488 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/10/2020 15:36 1:11:32 Power Generator failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Jun 10 14:53:20 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 10 Jun 2020 20:53:20 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: HGA112: Fueled and power team requested. Best Regards, [cid:image001.jpg at 01D63F47.A2EA99C0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Wednesday, June 10, 2020 4:50 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 6 7 9 6 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 2 0 12 ZTE 8 8 2 0 8 Huawei 8 8 8 0 8 Network 27 19 12 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 1 4 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 723:37:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 365:43:32 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 355:22:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 333:17:32 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Team is checking spare from other sites. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 197:03:32 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 121:54:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 95:05:32 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 50:31:32 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 48:47:32 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site. Spare already collected from Digicel Warehouse. Other feedback about the ETA is pending INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 33:45:32 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 32:14:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 29:56:32 Power Generator Failure (Engine broken) Engine broken, Portable genset will be installed on site. ETA not yet available INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 29:56:32 Dependent Affected by the power issue at the main site Affected HDN125 INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 24:23:32 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 24:13:32 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 23:10:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. Fuel team is on site INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 18:27:32 Power Generator failure (Indeterminate) Team is working on the site. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 18:16:32 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 18:16:32 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 18:16:32 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not provided yet INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 16:27:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 15:05:32 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389337 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/10/2020 12:56 3:51:32 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet INC389432 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 13:03 3:44:32 Power Power Failure (Indeterminate) Faulty radiator reported by TP. ETA not yet provided. INC389352 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 6/10/2020 13:52 2:55:32 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA: 4:45 PM INC389352 HAIDS194 MARTIN Sud ZTE 2G+3G D Talkpool 6/10/2020 13:52 2:55:32 Dependent Affected by the power issue at the main site Affected by HDS195 INC389482 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 15:12 1:35:32 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC389488 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/10/2020 15:36 1:11:32 Power Generator failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Reginald.Girot at digicelgroup.com Wed Jun 10 14:54:23 2020 From: Reginald.Girot at digicelgroup.com (Reginald Girot) Date: Wed, 10 Jun 2020 20:54:23 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: Hi NOC Team, Please receive update from fuel issue at PAP for HDO084, Security department already aware about. Team will try on Friday If possible. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 16:27:32 Fuel Generator failure (Fuel issue) Redzone unsafe area roadblock/ police require proper authorization from digicel [cid:image002.png at 01D63F47.AF83B2C0] Regards, RDG From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Wednesday, June 10, 2020 4:50 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 6 7 9 6 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 3 2 0 12 ZTE 8 8 2 0 8 Huawei 8 8 8 0 8 Network 27 19 12 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 1 4 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 723:37:32 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 365:43:32 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 355:22:32 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 333:17:32 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Team is checking spare from other sites. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 197:03:32 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 121:54:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 95:05:32 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 50:31:32 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 48:47:32 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site. Spare already collected from Digicel Warehouse. Other feedback about the ETA is pending INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 33:45:32 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 32:14:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 29:56:32 Power Generator Failure (Engine broken) Engine broken, Portable genset will be installed on site. ETA not yet available INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 29:56:32 Dependent Affected by the power issue at the main site Affected HDN125 INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 24:23:32 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 24:13:32 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 23:10:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/9/2020 at 7:50 AM. Fuel team is on site INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 18:27:32 Power Generator failure (Indeterminate) Team is working on the site. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 18:16:32 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 18:16:32 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 18:16:32 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not provided yet INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 16:27:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 15:05:32 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389337 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/10/2020 12:56 3:51:32 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet INC389432 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 13:03 3:44:32 Power Power Failure (Indeterminate) Faulty radiator reported by TP. ETA not yet provided. INC389352 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 6/10/2020 13:52 2:55:32 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA: 4:45 PM INC389352 HAIDS194 MARTIN Sud ZTE 2G+3G D Talkpool 6/10/2020 13:52 2:55:32 Dependent Affected by the power issue at the main site Affected by HDS195 INC389482 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 15:12 1:35:32 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC389488 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/10/2020 15:36 1:11:32 Power Generator failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 156041 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 16:24:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 22:24:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1404:20:31 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 327:31:31 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 247:36:31 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 99:08:31 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 76:00:31 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 72:42:31 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 68:08:31 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 27:34:31 RBS RBS Fault (RRUS Failure) Faulty RRUS01B1 need to be replaced. Spare collected and expected to be sent to region by tomorrow . INC389032 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/10/2020 6:06 12:16:31 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC388962 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/10/2020 6:06 12:16:31 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/10/2020 11:10 7:12:31 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 6:04:31 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389488 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/10/2020 15:31 2:51:31 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC389514 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/10/2020 16:11 2:11:31 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 1:47:31 RBS RBS Fault (Indeterminate) Team will reach the site on 6/11/2020 . ETR to be provided due to boat availability INC389394 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/10/2020 17:26 0:56:31 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC389375 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/10/2020 17:26 0:56:31 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 17:14:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 10 Jun 2020 23:14:45 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 10th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 10th, 2020 till 7:00 PM > Special issue Status Ticket # Node(S) Date/time down Date/time UP Duration SLA Service Level Agreement Assigned Group Description Impact Root cause Comments RESOLVED INC389197 Fiber 6/10/2020 9:41 6/10/2020 11:43 2:02:00 6:00:00 Compliant Talkpool_FON FIBER CUT REGARDING THE LINK SDH028 (TURGEAU) - HDO311 (KALIKO) No Accidental machete cut due to tree cutting Splicing has been completed to restore all the affected links > Planned Work PW Reference Node Summary Of Work Scheduled Start Scheduled End Duration Customer Impact Status Comments CRQ34705 HAIDS112_HAIDS115 MW links SW+HW upgrade (1+0 to 2+0 XPIC ) 6/10/2020 9:50 6/10/2020 11:00 1:10:00 Yes Completed Planned work fully completed > Products and Service ? No Product and Services during this shift > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 52:44:25 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automattically mode before refueling INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 35:58:25 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 26:26:25 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 20:29:25 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not provided yet INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 2:10:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/10/2020 at 6:04 PM. ETR will be provided INC389503 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/10/2020 16:26 2:34:25 Power Generator failure (Indeterminate) Team has been informed. ETA expired, new ETA not provided yet. INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 725:50:25 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 367:56:25 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 357:35:25 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 199:16:25 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 124:07:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 34:27:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 18:40:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 17:18:25 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389432 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 13:03 5:57:25 Power Power Failure (Indeterminate) Faulty radiator reported by TP. ETA not yet provided. INC389497 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 16:15 2:45:25 Power Generator Failure (Starter battery failure) Faulty battery starter need to be replaced. Follow-up is ongoing for the replacement. ETR not provided. INC389391 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 17:37 1:23:25 Power Power Failure (Indeterminate) Team has been informed; ETA 7:30 pm. INC389391 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/10/2020 17:37 1:23:25 Dependent Affected by the power issue at the main site Affected by HDO554 INC389602 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 17:57 1:03:25 Power Power Failure (Indeterminate) Team has been informed; ETA 7:40 pm. INC389515 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 18:06 0:54:25 Power Power Failure (Indeterminate) Team has been informed; ETA 7:15 pm. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 335:30:25 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 51:00:25 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 97:18:25 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 32:09:25 Power Generator Failure (Engine broken) Engine broken ,waiting for next feedback INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 26:36:25 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 20:29:25 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 20:29:25 Dependent Affected by the power issue at the main site Affected by HDO348 INC389512 HDC227 FLANDER Centre Ericsson 2G D Talkpool 6/10/2020 17:02 1:58:25 Power Generator failure (Indeterminate) Team is informed, ETA 07:50 PM. INC389512 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 6/10/2020 17:02 1:58:25 Dependent Affected by the power issue at the main site Affected by HDC227 INC389512 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/10/2020 17:02 1:58:25 Dependent Affected by the power issue at the main site Affected by HDC227 INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 1:14:25 Power Generator failure (Indeterminate) Team is informed, ETA 08:00 AM. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 1:14:25 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 1:14:25 Dependent Affected by the power issue at the main site Affected by HDC300 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1404:58:25 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 328:09:25 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 248:14:25 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 99:46:25 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 76:38:25 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 73:20:25 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 68:46:25 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 28:12:25 RBS RBS Fault (RRUS Failure) Faulty RRUS01B1 need to be replaced. Spare collected and expected to be sent to region by tomorrow . INC388962 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/10/2020 6:06 12:54:25 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389032 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/10/2020 6:06 12:54:25 Power Power Failure (Solar System failure) Site will be back on air with solar system energy. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/10/2020 11:10 7:50:25 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 6:42:25 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389488 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/10/2020 15:31 3:29:25 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC389514 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/10/2020 16:11 2:49:25 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 2:25:25 RBS RBS Fault (Indeterminate) Team will reach the site on 6/11/2020 . ETR to be provided due to boat availability INC389375 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/10/2020 17:26 1:34:25 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet available INC389394 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/10/2020 17:26 1:34:25 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/10/2020 18:35 0:25:25 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC389238 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/10/2020 6:06 6/10/2020 7:19 1:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site recover with EDH power INC388989 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/10/2020 6:06 6/10/2020 8:36 2:30:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site Back up with the sunrise INC388989 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/10/2020 6:06 6/10/2020 8:36 2:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back up with the main site INC389085 HDN256 CAMPS-LOUISE Nord Ericsson 2G B Talkpool 6/9/2020 21:38 6/10/2020 12:00 14:22:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified MMU replaced at HDN202 INC389402 HAIDC022 MORNE_BEL_AIR Artibonite Ericsson 2G+3G+LTE B Talkpool 6/10/2020 10:57 6/10/2020 14:08 3:10:36 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC389449 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/10/2020 13:22 6/10/2020 15:15 1:52:36 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC389052 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/9/2020 18:44 6/10/2020 14:59 20:14:36 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK Alarm clear by itself INC389463 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 6/10/2020 13:50 6/10/2020 16:05 2:14:36 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC388801 HDN108 DESGRANGES Nord-Ouest Ericsson 2G+3G+LTE A Talkpool 6/9/2020 10:51 6/10/2020 16:50 29:58:36 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected HDN125 Need to be justified RCA and resolution details still pending form contractor INC389488 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/10/2020 15:36 6/10/2020 18:14 2:37:36 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site recover with EDH power INC389205 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:50 6/10/2020 8:38 8:48:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Huawei cabinet breakers tripped Need to be justified The breakers have been reset by TP team. INC389232 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/10/2020 5:39 6/10/2020 8:38 2:59:00 4:00:00 Compliant Power Generator failure (Battery Failure) Battery CPS alarm OK Alarm cleared and genset was restarted. INC389125 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:49 6/10/2020 8:32 8:43:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Battery backup low alarm Need to be justified Alarm reset and genset was restarted. INC389143 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 0:47 6/10/2020 10:00 9:13:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Huawei cabinet breakers tripped Need to be justified The breakers have been reset by TP team. INC389176 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 6:13 6/10/2020 10:24 4:11:00 4:00:00 Not Compliant Power Generator failure (High temperature) Dirty radiator Need to be justified 1 gallon of coolant added and genset was restarted. INC389124 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 23:15 6/10/2020 10:25 11:10:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset out of fuel. Fuel Delivery Delay 8 gallons of fuel added INC389124 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/9/2020 23:15 6/10/2020 10:25 11:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO208 Cascaded Site is back in service once issue solved at the main site. INC389168 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 6:11 6/10/2020 10:25 4:14:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Failed to start due to battery failure Need to be justified Genset has been restarted with another battery INC389259 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 8:09 6/10/2020 11:45 3:35:01 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start due to starter battery discharged OK 1 gallon of distilled water added in the battery; and genset was restarted. INC389283 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 9:18 6/10/2020 12:14 2:55:42 4:00:00 Compliant Power Generator failure (High temperature) Dirty radiator OK 1 gallon of coolant added and genset was restarted. INC389295 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/10/2020 10:01 6/10/2020 11:56 1:54:56 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate RCA and resolution details to be provided by the contractor INC389221 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 4:25 6/10/2020 12:36 8:11:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) Fan belt broken Need to be justified Fan belt has been replaced. 1 gallon of coolant and 1/2 gallon of oil added. INC389221 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 4:25 6/10/2020 12:36 8:11:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Site is back in service once issue solved at the main site. INC389298 HDO435 ROBIN Ouest Huawei 2G+3G D Talkpool 6/10/2020 10:04 6/10/2020 12:46 2:41:31 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC389195 HDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 9:20 6/10/2020 12:57 3:36:36 4:00:00 Compliant Power Generator Failure (Starter battery failure) Failed to start due to starter battery discharged OK 1 gallon of distilled water added in the battery; and genset was restarted. INC389304 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 10:26 6/10/2020 14:36 4:09:39 4:00:00 Not Compliant Power Power Failure (Indeterminate) Failed to start due to starter relay failure Need to be justified Starter relay has been fixed. INC389360 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 14:39 6/10/2020 15:32 0:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Failed to start due to starter battery discharged OK Genset was restarted. INC389440 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/10/2020 12:37 6/10/2020 15:45 3:08:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC389340 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 13:26 6/10/2020 15:38 2:12:00 4:00:00 Compliant Power Generator Failure (Overloaded) breaker panel board tripped OK Breaker has been reset. INC389482 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 15:12 6/10/2020 17:30 2:17:59 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC389099 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/9/2020 23:04 6/10/2020 7:30 8:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site was up without any intervention INC389242 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 6/10/2020 6:34 6/10/2020 7:39 1:05:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC389080 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 6/10/2020 7:57 11:17:00 4:00:00 Not Compliant Transmission Transmission (fiber issue) Affected by fiber issue at HDO353--HDO354 area Need to be justified RCA and resolution details still pending from the contractor INC389080 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 6/10/2020 7:57 11:17:00 4:00:00 Not Compliant Transmission Transmission (fiber issue) Affected by fiber issue at HDO353--HDO354 area Cascaded The site is back in service once the fiber issue solved INC389080 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G+3G A Talkpool 6/9/2020 20:40 6/10/2020 7:57 11:17:00 4:00:00 Not Compliant Transmission Transmission (fiber issue) Affected by fiber issue at HDO353--HDO354 area Cascaded The site is back in service once the fiber issue solved INC389080 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 6/10/2020 7:57 11:17:00 4:00:00 Not Compliant Transmission Transmission (fiber issue) Affected by fiber issue at HDO353--HDO354 area Cascaded The site is back in service once the fiber issue solved INC389080 HDO419 HAUT_ST_LAURENT_COW Ouest Ericsson 3G A Talkpool 6/9/2020 20:40 6/10/2020 7:57 11:17:00 4:00:00 Not Compliant Transmission Transmission (fiber issue) Affected by fiber issue at HDO353--HDO354 area Cascaded The site is back in service once the fiber issue solved INC389123 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/10/2020 1:31 6/10/2020 8:46 7:15:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted by the owner INC389158 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G+LTE C Talkpool 6/10/2020 3:34 6/10/2020 7:51 4:17:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery backup discharge. Need to be justified Battery backup recharged and restart auto. INC389231 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/10/2020 5:40 6/10/2020 6:21 0:41:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC389243 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G+LTE C Talkpool 6/10/2020 6:32 6/10/2020 7:42 1:10:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK Feedback is still expected from concerned team INC389106 HDO356 GRAND_GOAVE Ouest Ericsson 2G C Talkpool 6/9/2020 21:54 6/10/2020 10:23 12:29:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Inverter inside the HPU was stop Spare A new inverter has been replaced INC389106 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G B Talkpool 6/9/2020 21:54 6/10/2020 10:23 12:29:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO356 Cascaded Back in the air with the main site INC385082 HAIDS233 BERLOTTE Sud ZTE 2G+3G C Talkpool 6/1/2020 14:50 6/10/2020 10:51 212:00:35 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate. Need to be justified Site up after genset swapping. INC389412 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/10/2020 10:48 6/10/2020 11:42 0:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC389237 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G+3G C Talkpool 6/10/2020 6:02 6/10/2020 13:43 7:41:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) speed sensor faulty Need to be justified Adjusted it and restart INC388599 HAIDS257 MME BERNARD Sud ZTE 2G+3G A Talkpool 6/9/2020 8:01 6/10/2020 14:31 30:30:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) AVR was Faulty Need to be justified Team replaced the AVR INC389198 HDO396 MORNE_A_CHANDELLE_I Ouest Ericsson 2G D Talkpool 6/10/2020 9:54 6/10/2020 14:37 4:43:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Electric alimentation problem Need to be justified Genset has been restarted INC389414 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/10/2020 11:00 6/10/2020 14:39 3:39:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed, fuel filter dirty OK Fuel filter has been replaced and genset restarted. INC389050 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 21:23 6/10/2020 14:25 17:02:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Fan belt faulty Spare DC alt faulty and Fan belt faulty/DC alt and fan belt replaced/and restart INC389050 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/9/2020 21:23 6/10/2020 14:25 17:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA117 Cascaded Back on air with the main site INC389341 HDO435 ROBIN Ouest Huawei 2G+3G+LTE D Talkpool 6/10/2020 13:00 6/10/2020 13:12 0:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC389339 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/10/2020 13:02 6/10/2020 14:31 1:29:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Team was on site for GM INC389352 HAIDS195 BOYER Sud ZTE 2G+3G C Talkpool 6/10/2020 13:52 6/10/2020 16:37 2:45:00 4:00:00 Compliant Power Generator failure (High temperature) High temp. due to faulty radiator Need to be justified Radiator net and radiator fin clogged with dust INC389352 HAIDS194 MARTIN Sud ZTE 2G+3G D Talkpool 6/10/2020 13:52 6/10/2020 16:37 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS195 Cascaded Back on air with the main site INC389030 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C O&M Fuel 6/9/2020 17:37 6/10/2020 16:37 23:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset started to put the site on air INC389337 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/10/2020 12:56 6/10/2020 17:27 4:31:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset started to put the site on air INC389095 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/9/2020 22:20 6/10/2020 17:14 18:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC389494 HDS262 LAROUX_PAYS Sud Ericsson 2G D Talkpool 6/10/2020 16:07 6/10/2020 18:27 2:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 18:28:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 00:28:47 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM. Sites off air by Class Class A B C D Total Total 4 7 6 13 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 1 1 0 16 ZTE 6 6 3 0 6 Huawei 8 8 8 1 8 Network 30 15 12 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 3 0 1 6 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 727:14:49 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 369:20:49 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 358:59:49 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 336:54:49 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 200:40:49 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 125:31:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 98:42:49 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 54:08:49 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 52:24:49 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 37:22:49 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 35:51:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 28:00:49 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 27:50:49 Transmission Transmission (Indeterminate) DXU Faulty, follow up is ongoing for replacement, ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 21:53:49 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 21:53:49 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 21:53:49 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 20:04:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 18:42:49 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389503 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/10/2020 16:26 3:58:49 Power Generator failure (Indeterminate) Team is working on site. INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 3:34:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/10/2020 at 6:04 PM. ETR will be provided INC389391 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 17:37 2:47:49 Power Power Failure (Indeterminate) Team has been informed; ETA 7:30 pm (Expired). New feedback expected from them within 30mn (8h45 PM) INC389391 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/10/2020 17:37 2:47:49 Dependent Affected by the power issue at the main site Affected by HDO554 INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 2:38:49 Power Generator failure (Indeterminate) Team is informed, ETA 08:40 PM. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 2:38:49 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 2:38:49 Dependent Affected by the power issue at the main site Affected by HDC300 INC389526 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 6/10/2020 18:51 1:33:49 Power Generator failure (Indeterminate) Team is informed, ETA 09:20 PM. INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/10/2020 18:56 1:28:49 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389614 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/10/2020 19:30 0:54:49 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC389534 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 19:34 0:50:49 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC389534 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 19:34 0:50:49 Dependent Affected by the power issue at the main site Affected by HDN154 Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 19:27:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 01:27:16 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC389544 HDO590 NAZON Port-au-Prince Huawei D Talkpool 6/10/2020 20:48 0:38:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 19:37:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 01:37:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1407:34:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 330:45:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 250:50:05 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 119:50:05 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis . Team is on the way with the spare . ETR to be provided INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 102:22:05 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 95:41:05 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 79:14:05 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 75:56:05 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 71:22:05 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 30:48:05 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC388962 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/10/2020 6:06 15:30:05 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 9:18:05 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 5:01:05 RBS RBS Fault (Indeterminate) Team will reach the site on 6/11/2020 . ETR to be provided due to boat availability INC389534 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/10/2020 19:34 2:02:05 Dependent Affected by the power issue at the main site Affected by HDN154 INC389545 HDN206 MARE_ROUGE Nord-Ouest Ericsson 3G D Talkpool 6/10/2020 20:48 0:48:05 RBS RBS Fault (Indeterminate) TX team is informed, ETA to provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From david.vielot at tpmanagementsa.com Wed Jun 10 20:47:10 2020 From: david.vielot at tpmanagementsa.com (david.vielot at tpmanagementsa.com) Date: Wed, 10 Jun 2020 21:47:10 -0500 Subject: [Rantt] [Tp.ran] Partially_Down_Sites_REPORT in the network (09:00 PM). In-Reply-To: References: Message-ID: <034a01d63f9a$9e676ce0$db3646a0$@tpmanagementsa.com> Hi Noc, HDS244, RBS Chassis and fiber cable has replaced. Br, David From: Dadidson Sully On Behalf Of Haiti Noc Sent: Wednesday, June 10, 2020 8:37 PM To: fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Jithin J Singh ; Gerry Bolante ; '''Michael Caponpon''' ; 'David Vielot' ; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com Cc: Eng Teck Ng ; Luigi Roy ; Francois Boyer ; Jean Arleff Israel Chery ; Geoffrey Collins ; Ruthza Laleau Fils ; HAI_Tech_Noc Subject: [Tp.ran] Partially_Down_Sites_REPORT in the network (09:00 PM). Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1407:34:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 330:45:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 250:50:05 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 119:50:05 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis . Team is on the way with the spare . ETR to be provided INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 102:22:05 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 95:41:05 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 79:14:05 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 75:56:05 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 71:22:05 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 30:48:05 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC388962 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/10/2020 6:06 15:30:05 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 9:18:05 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 5:01:05 RBS RBS Fault (Indeterminate) Team will reach the site on 6/11/2020 . ETR to be provided due to boat availability INC389534 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/10/2020 19:34 2:02:05 Dependent Affected by the power issue at the main site Affected by HDN154 INC389545 HDN206 MARE_ROUGE Nord-Ouest Ericsson 3G D Talkpool 6/10/2020 20:48 0:48:05 RBS RBS Fault (Indeterminate) TX team is informed, ETA to provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, DigicelT Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 19:50:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 01:50:39 +0000 Subject: [Rantt] [EXTERNAL] RE: [Tp.ran] Partially_Down_Sites_REPORT in the network (09:00 PM). In-Reply-To: <034a01d63f9a$9e676ce0$db3646a0$@tpmanagementsa.com> References: <034a01d63f9a$9e676ce0$db3646a0$@tpmanagementsa.com> Message-ID: Hello David, The 3G is okay now, but we still have the 1800MHZ side down in the 2G. It is a new problem? Regards, NOC Team From: david.vielot at tpmanagementsa.com Sent: Wednesday, June 10, 2020 10:47 PM To: Haiti Noc ; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com; 'Jithin J Singh' ; 'Gerry Bolante' ; '''Michael Caponpon''' ; 'David Vielot' ; astrid.argana at tpmanagementsa.com; 'Astrid Argana' ; journal.ht at talkpool.com Cc: Eng Teck Ng ; Luigi Roy ; Francois Boyer ; Jean Arleff Israel Chery ; Geoffrey Collins ; Ruthza Laleau Fils ; HAI_Tech_Noc Subject: [EXTERNAL] RE: [Tp.ran] Partially_Down_Sites_REPORT in the network (09:00 PM). Hi Noc, HDS244, RBS Chassis and fiber cable has replaced. Br, David From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Wednesday, June 10, 2020 8:37 PM To: fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. >; Jithin J Singh >; Gerry Bolante >; '''Michael Caponpon''' >; 'David Vielot' >; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com Cc: Eng Teck Ng >; Luigi Roy >; Francois Boyer >; Jean Arleff Israel Chery >; Geoffrey Collins >; Ruthza Laleau Fils >; HAI_Tech_Noc > Subject: [Tp.ran] Partially_Down_Sites_REPORT in the network (09:00 PM). Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1407:34:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 330:45:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 250:50:05 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 119:50:05 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis . Team is on the way with the spare . ETR to be provided INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 102:22:05 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 95:41:05 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 79:14:05 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 75:56:05 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 71:22:05 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 30:48:05 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC388962 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/10/2020 6:06 15:30:05 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 9:18:05 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 5:01:05 RBS RBS Fault (Indeterminate) Team will reach the site on 6/11/2020 . ETR to be provided due to boat availability INC389534 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/10/2020 19:34 2:02:05 Dependent Affected by the power issue at the main site Affected by HDN154 INC389545 HDN206 MARE_ROUGE Nord-Ouest Ericsson 3G D Talkpool 6/10/2020 20:48 0:48:05 RBS RBS Fault (Indeterminate) TX team is informed, ETA to provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From david.vielot at tpmanagementsa.com Wed Jun 10 21:14:55 2020 From: david.vielot at tpmanagementsa.com (david.vielot at tpmanagementsa.com) Date: Wed, 10 Jun 2020 22:14:55 -0500 Subject: [Rantt] [EXTERNAL] RE: [Tp.ran] Partially_Down_Sites_REPORT in the network (09:00 PM). In-Reply-To: References: <034a01d63f9a$9e676ce0$db3646a0$@tpmanagementsa.com> Message-ID: <036301d63f9e$7eeef320$7cccd960$@tpmanagementsa.com> Can Please try to make a reload and see. If need to send team please let me know. Br, David From: Dadidson Sully On Behalf Of Haiti Noc Sent: Wednesday, June 10, 2020 8:51 PM To: david.vielot at tpmanagementsa.com; Haiti Noc ; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com; 'Jithin J Singh' ; 'Gerry Bolante' ; '''Michael Caponpon''' ; 'David Vielot' ; astrid.argana at tpmanagementsa.com; 'Astrid Argana' ; journal.ht at talkpool.com Cc: Eng Teck Ng ; Luigi Roy ; Francois Boyer ; Jean Arleff Israel Chery ; Geoffrey Collins ; Ruthza Laleau Fils ; HAI_Tech_Noc Subject: RE: [EXTERNAL] RE: [Tp.ran] Partially_Down_Sites_REPORT in the network (09:00 PM). Hello David, The 3G is okay now, but we still have the 1800MHZ side down in the 2G. It is a new problem? Regards, NOC Team From: david.vielot at tpmanagementsa.com > Sent: Wednesday, June 10, 2020 10:47 PM To: Haiti Noc >; fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; ran at tpmanagementsa.com ; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp.ran at tpmanagementsa.com ; tp_tech at tpmanagementsa.com ; 'Jithin J Singh' >; 'Gerry Bolante' >; '''Michael Caponpon''' >; 'David Vielot' >; astrid.argana at tpmanagementsa.com ; 'Astrid Argana' >; journal.ht at talkpool.com Cc: Eng Teck Ng >; Luigi Roy >; Francois Boyer >; Jean Arleff Israel Chery >; Geoffrey Collins >; Ruthza Laleau Fils >; HAI_Tech_Noc > Subject: [EXTERNAL] RE: [Tp.ran] Partially_Down_Sites_REPORT in the network (09:00 PM). Hi Noc, HDS244, RBS Chassis and fiber cable has replaced. Br, David From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Wednesday, June 10, 2020 8:37 PM To: fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; ran at tpmanagementsa.com ; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp.ran at tpmanagementsa.com ; tp_tech at tpmanagementsa.com . >; Jithin J Singh >; Gerry Bolante >; '''Michael Caponpon''' >; 'David Vielot' >; astrid.argana at tpmanagementsa.com ; Astrid Argana >; journal.ht at talkpool.com Cc: Eng Teck Ng >; Luigi Roy >; Francois Boyer >; Jean Arleff Israel Chery >; Geoffrey Collins >; Ruthza Laleau Fils >; HAI_Tech_Noc > Subject: [Tp.ran] Partially_Down_Sites_REPORT in the network (09:00 PM). Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1407:34:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 330:45:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 250:50:05 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387712 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/5/2020 21:46 119:50:05 RBS RBS Fault (Chassis faulty) Faulty RBS Chassis . Team is on the way with the spare . ETR to be provided INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 102:22:05 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 95:41:05 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 79:14:05 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 75:56:05 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 71:22:05 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 30:48:05 RBS RBS Fault (Indeterminate) TP cannot provide any update. INC388962 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/10/2020 6:06 15:30:05 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 9:18:05 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 5:01:05 RBS RBS Fault (Indeterminate) Team will reach the site on 6/11/2020 . ETR to be provided due to boat availability INC389534 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/10/2020 19:34 2:02:05 Dependent Affected by the power issue at the main site Affected by HDN154 INC389545 HDN206 MARE_ROUGE Nord-Ouest Ericsson 3G D Talkpool 6/10/2020 20:48 0:48:05 RBS RBS Fault (Indeterminate) TX team is informed, ETA to provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, DigicelT Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 20:30:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 02:30:24 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM. Sites off air by Class Class A B C D Total Total 5 8 7 9 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 1 0 12 ZTE 7 6 3 0 7 Huawei 10 10 10 0 10 Network 29 17 14 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 1 4 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 729:15:34 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 371:21:34 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 361:00:34 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 338:55:34 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 202:41:34 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 127:32:34 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 100:43:34 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 56:09:34 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 54:25:34 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 39:23:34 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 37:52:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 30:01:34 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 29:51:34 RBS RBS Fault (DXU failure) DXU Faulty, follow up is ongoing for replacement, ETR not yet provided. INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 23:54:34 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 23:54:34 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 23:54:34 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 22:05:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 20:43:34 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 5:35:34 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/10/2020 at 6:04 PM. ETR will be provided INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 4:39:34 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA is still expected from TP. INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 4:39:34 Dependent Affected by the power issue at the main site Affected by HDC300 INC389526 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 6/10/2020 18:51 3:34:34 Power Generator failure (Indeterminate) Team is on the site for corrective INC389614 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/10/2020 19:30 2:55:34 Power Generator failure (Indeterminate) Team supposed to be on the site for corrective action. INC389631 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 19:33 2:52:34 Power Power Failure (Indeterminate) Team is on the site for corrective INC389640 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/10/2020 20:22 2:03:34 Power Generator failure (Indeterminate) Team is informed since long time, ETA is expected from them. INC389540 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 20:33 1:52:34 Power Power Failure (Indeterminate) Site suspected out of fuel. More feedback will be sent within 1 hour (11h00 PM) INC389540 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 20:33 1:52:34 Dependent Affected by the power issue at the main site Affected by HDO208 INC389542 HAIDS195 BOYER Sud ZTE 2G C Talkpool 6/10/2020 20:42 1:43:34 Power Generator failure (Indeterminate) Team is informed, ETA 12 AM INC389658 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 21:31 0:54:34 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 22:17:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 04:17:37 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM. Sites off air by Class Class A B C D Total Total 7 9 8 15 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 1 0 18 ZTE 7 6 3 0 7 Huawei 14 14 13 0 14 Network 39 21 17 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 4 0 2 9 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 731:04:36 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 373:10:36 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 362:49:36 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 340:44:36 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 204:30:36 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 129:21:36 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 102:32:36 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 57:58:36 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 56:14:36 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 41:12:36 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 39:41:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 31:50:36 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 31:40:36 RBS RBS Fault (DXU failure) DXU Faulty, follow up is ongoing for replacement, ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 25:43:36 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 25:43:36 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 25:43:36 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 23:54:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 22:32:36 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 7:24:36 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/10/2020 at 6:04 PM. ETR will be provided INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 6:28:36 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA is still expected from TP. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 6:28:36 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 6:28:36 Dependent Affected by the power issue at the main site Affected by HDC300 INC389526 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 6/10/2020 18:51 5:23:36 Transmission Transmission (Indeterminate) After Power intervention TX team is requested, ETA: 1: 50AM. INC389614 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/10/2020 19:30 4:44:36 Power Generator failure (Indeterminate) Team is working on site INC389640 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/10/2020 20:22 3:52:36 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389540 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 20:33 3:41:36 Power Power Failure (Indeterminate) The portable genset is out of fuel. Team will check fuel to refill the portable genset. ETA not yet available INC389540 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 20:33 3:41:36 Dependent Affected by the power issue at the main site Affected by HDO208 INC389542 HAIDS195 BOYER Sud ZTE 2G C Talkpool 6/10/2020 20:42 3:32:36 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC389544 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:01 2:13:36 Power Power Failure (Indeterminate) Team is in front of the gate. The site cannot be accessed at night due to the site is located in a Ministry. Follow up is still ongoing with concerned team INC389615 HAIDO308 WILLIAMSON Ouest Huawei 2G+3G+LTE A O&M_fuel 6/10/2020 22:08 2:06:36 Fuel Generator failure (Fuel issue) Fuel team is informed, since 6/10/20 at 10:57PM. ETR is expected. INC389615 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 2:06:36 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC389615 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 2:06:36 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC389615 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 2:06:36 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/10/2020 22:20 1:54:36 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/10/2020 22:20 1:54:36 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 1:46:36 Power Power Failure (E-power system fail) All the rectifiers are faulty on the E-power. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 1:46:36 Dependent Affected by the power issue at the main site Affected by HDO511 INC389563 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:46 1:28:36 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC389671 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 23:00 1:14:36 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 22:27:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 04:27:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1410:22:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 333:33:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 253:38:18 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 105:10:18 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 98:29:18 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 82:02:18 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 78:44:18 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 74:10:18 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 33:36:18 RBS RBS Fault (RUS failure) RRUS01B1 faulty, need to be replaced Follow up is ongoing. INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 12:06:18 RBS RBS Fault (RUS failure) Faulty RRUS01B3, spare needed INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 9:04:18 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 7:49:18 RBS RBS Fault (Indeterminate) Team will reach the site on 6/11/2020 . ETA to be provided due to boat availability INC389545 HDN206 PORTAIL_OUANAMINTHE Nord-Ouest Ericsson 3G D Talkpool 6/10/2020 20:48 3:36:18 RBS RBS Fault (Feeder Cable Failure) Fiber cable faulty, fiber cable spare needed INC389571 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/10/2020 23:00 1:24:18 RBS RBS Fault (Indeterminate) Team has been informed , ETA not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 22:28:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 04:28:00 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC389676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE A Talkpool 6/10/2020 22:23 2:01:18 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. INC389677 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE C Talkpool 6/10/2020 23:08 1:16:18 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 10 23:24:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 05:24:30 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM. Sites off air by Class Class A B C D Total Total 6 9 7 15 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 2 1 0 19 ZTE 5 4 2 0 5 Huawei 13 13 12 0 13 Network 36 19 15 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 1 9 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 732:13:39 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 374:19:39 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 363:58:39 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 205:39:39 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 130:30:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 103:41:39 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 59:07:39 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 42:21:39 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 40:50:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 32:59:39 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 32:49:39 RBS RBS Fault (DXU failure) DXU Faulty, follow up is ongoing for replacement, ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 26:52:39 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 26:52:39 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 26:52:39 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 25:03:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 23:41:39 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 8:33:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/10/2020 at 6:04 PM. ETR will be provided INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 7:37:39 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 7:37:39 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 7:37:39 Dependent Affected by the power issue at the main site Affected by HDC300 INC389614 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/10/2020 19:30 5:53:39 Power Generator failure (Indeterminate) Team is working on site INC389640 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/10/2020 20:22 5:01:39 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389540 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 20:33 4:50:39 Power Power Failure (Indeterminate) The portable genset is out of fuel. Team will check fuel to refill the portable genset. ETA not yet available INC389540 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 20:33 4:50:39 Dependent Affected by the power issue at the main site Affected by HDO208 INC389542 HAIDS195 BOYER Sud ZTE 2G C Talkpool 6/10/2020 20:42 4:41:39 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC389544 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:01 3:22:39 Power Power Failure (Indeterminate) Team was in front of the gate. The site cannot be accessed at night due to the site is located in a Ministry. Follow up is still ongoing with concerned team INC389615 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 3:15:39 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC389615 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 3:15:39 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC389615 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 3:15:39 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/10/2020 22:20 3:03:39 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/10/2020 22:20 3:03:39 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 2:55:39 Power Power Failure (E-power system fail) All the rectifiers are faulty on the Epower. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 2:55:39 Dependent Affected by the power issue at the main site Affected by HDO511 INC389563 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:46 2:37:39 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. Talkpool team will return on the site. ETA: 7h30 AM INC389671 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 23:00 2:23:39 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. Talkpool team will return on the site. ETA: 7h30 AM INC389676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/11/2020 0:26 0:57:39 Power Power Failure (Indeterminate) Genset off by the owner due to heavy noise, genset will restart in the morning at 07:30AM INC389695 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/11/2020 0:38 0:45:39 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 01:04:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 07:04:00 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM. Sites off air by Class Class A B C D Total Total 8 11 7 15 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 1 0 18 ZTE 9 9 4 0 9 Huawei 14 14 13 0 14 Network 41 24 18 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 4 0 2 9 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 733:51:56 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 375:57:56 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 365:36:56 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 343:31:56 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 207:17:56 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 132:08:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 105:19:56 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 60:45:56 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 59:01:56 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 43:59:56 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 42:28:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 34:37:56 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 34:27:56 RBS RBS Fault (DXU failure) DXU Faulty, follow up is ongoing for replacement, ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 28:30:56 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 28:30:56 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 28:30:56 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 26:41:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 25:19:56 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 10:11:56 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/10/2020 at 6:04 PM. ETR will be provided INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 9:15:56 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site on time, ETA: 7:00AM INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 9:15:56 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 9:15:56 Dependent Affected by the power issue at the main site Affected by HDC300 INC389526 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 6/10/2020 18:51 8:10:56 Transmission Transmission (Indeterminate) After Power intervention TX team is requested, ETA: 1: 50AM, expired due to gunshot in the area, NEW ETA: 7:15AM. INC389614 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/10/2020 19:30 7:31:56 Power Generator failure (Indeterminate) Power issue resolved, site remains down, TX team requested, ETA not yet provided. INC389640 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/10/2020 20:22 6:39:56 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site on time. ETA: 7:00AM INC389540 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 20:33 6:28:56 Power Power Failure (Indeterminate) The portable genset is out of fuel. Team will check fuel to refill the portable genset. ETA not yet available INC389540 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 20:33 6:28:56 Dependent Affected by the power issue at the main site Affected by HDO208 INC389544 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:01 5:00:56 Power Power Failure (Indeterminate) Team was in front of the gate. The site cannot be accessed at night due to the site is located in a Ministry. Follow up is still ongoing with concerned team INC389615 HAIDO308 WILLIAMSON Ouest Huawei 2G+3G+LTE A O&M_fuel 6/10/2020 22:08 4:53:56 Fuel Generator failure (Fuel issue) Fuel team is informed, since 6/10/20 at 10:57PM. ETR is expected. INC389615 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 4:53:56 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC389615 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 4:53:56 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC389615 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 4:53:56 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/10/2020 22:20 4:41:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/10/2020 22:20 4:41:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 4:33:56 Power Power Failure (E-power system fail) All the rectifiers are faulty on the E-power. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 4:33:56 Dependent Affected by the power issue at the main site Affected by HDO511 INC389563 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:46 4:15:56 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. Talkpool team will return on the site. ETA: 7h30 AM INC389671 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 23:00 4:01:56 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. Talkpool team will return on the site. ETA: 7h30 AM INC389551 HAIDN036 CITE_DU_PEUPLE North ZTE 2G+3G A Talkpool 6/10/2020 23:59 3:02:56 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site on time, ETA: 7:00AM INC389676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/11/2020 0:26 2:35:56 Power Power Failure (Indeterminate) Genset off by the owner due to heavy noise, genset will restart in the morning at 07:30AM INC389677 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/11/2020 1:45 1:16:56 Power Power Failure (Indeterminate) The site is located in a private house. The access cannot be granted at night. ETA: 7h15 AM Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 01:22:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 07:22:15 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1413:19:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 336:30:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 256:35:08 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 108:07:08 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 101:26:08 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 84:59:08 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 81:41:08 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 77:07:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 36:33:08 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 15:03:08 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389362 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/10/2020 14:50 12:31:08 RBS RBS Fault (Indeterminate) Team is informed, ETA 5:30 AM. INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 12:01:08 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 10:46:08 RBS RBS Fault (Indeterminate) Team will reach the site on 6/11/2020 . ETR to be provided due to boat availability INC389634 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/10/2020 20:02 7:19:08 RBS RBS Fault (Indeterminate) Team is informed, 4:30 AM INC389545 HDN206 PORTAIL_OUANAMINTHE Nord-Ouest Ericsson 3G D Talkpool 6/10/2020 20:48 6:33:08 RBS RBS Fault (Feeder CableFailure) Fiber cable faulty, fiber cable spare needed INC389571 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/10/2020 23:00 4:21:08 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389681 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/11/2020 0:06 3:15:08 Power Power Failure (Indeterminate) Sector will be restored with commercial power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 01:23:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 07:23:23 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC389680 HDO267 IBOLELE Port-au-Prince Huawei C Talkpool 6/10/2020 23:51 3:30:08 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 02:28:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 08:28:20 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM. Sites off air by Class Class A B C D Total Total 9 11 7 14 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 1 1 0 18 ZTE 9 9 4 0 9 Huawei 14 14 13 0 14 Network 41 24 18 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 4 0 2 9 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 735:17:08 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 377:23:08 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 367:02:08 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 344:57:08 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 208:43:08 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 133:34:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 106:45:08 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 62:11:08 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 60:27:08 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 45:25:08 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 43:54:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 36:03:08 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 35:53:08 RBS RBS Fault (DXU failure) DXU Faulty, follow up is ongoing for replacement, ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 29:56:08 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 29:56:08 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 29:56:08 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 28:07:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 26:45:08 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 11:37:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/10/2020 at 6:04 PM. ETR will be provided INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 10:41:08 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 10:41:08 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 10:41:08 Dependent Affected by the power issue at the main site Affected by HDC300 INC389526 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 6/10/2020 18:51 9:36:08 Transmission Transmission (Indeterminate) After Power intervention Tx team is requested, ETA: 1: 50AM, expired due to gunshot in the area, NEW ETA: 7:15AM. INC389640 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/10/2020 20:22 8:05:08 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389540 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 20:33 7:54:08 Power Power Failure (Indeterminate) The portable genset is out of fuel. Team will check fuel to refill the portable genset. ETA not yet available INC389540 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 20:33 7:54:08 Dependent Affected by the power issue at the main site Affected by HDO208 INC389544 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:01 6:26:08 Power Power Failure (Indeterminate) Team was in front of the gate. The site cannot be accessed at night due to the site is located in a Ministry. Follow up is still ongoing with concerned team INC389615 HAIDO308 WILLIAMSON Ouest Huawei 2G+3G+LTE A O&M_fuel 6/10/2020 22:08 6:19:08 Fuel Generator failure (Fuel issue) Fuel team is informed, since 6/10/20 at 10:57PM. ETR is expected. INC389615 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 6:19:08 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC389615 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 6:19:08 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC389615 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 6:19:08 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/10/2020 22:20 6:07:08 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/10/2020 22:20 6:07:08 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 5:59:08 Power Power Failure (E-power system fail) All the rectifiers are faulty on the Epower. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 5:59:08 Dependent Affected by the power issue at the main site Affected by HDO511 INC389563 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:46 5:41:08 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. Talkpool team will return on the site. ETA: 7h30 AM INC389671 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 23:00 5:27:08 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. Talkpool team will return on the site. ETA: 7h30 AM INC389551 HAIDN036 CITE_DU_PEUPLE North ZTE 2G+3G A Talkpool 6/10/2020 23:59 4:28:08 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:00AM INC389676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/11/2020 0:26 4:01:08 Power Power Failure (Indeterminate) Genset off by the owner due to heavy noise, genset will restart in the morning at 07:30AM INC389677 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/11/2020 1:45 2:42:08 Power Power Failure (Indeterminate) The site is located in a private house. The access cannot be granted at night. ETA: 7h15 AM INC389705 HDN113 NAN_GRIGRI Nord-Ouest Ericsson 2G A Talkpool 6/11/2020 3:02 1:25:08 Power Generator failure (Indeterminate) Team is informed, ETA: 6:45AM. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 04:25:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 10:25:57 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1416:22:35 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 339:33:35 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 259:38:35 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 111:10:35 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 104:29:35 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 84:44:35 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 80:10:35 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 39:36:35 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 18:06:35 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 15:04:35 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 13:49:35 RBS RBS Fault (Indeterminate) Team will reach the site on 6/11/2020 . ETR to be provided due to boat availability INC389634 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/10/2020 20:02 10:22:35 RBS RBS Fault (Indeterminate) Team is informed, ETA expired, new ETA is expected from team. INC389545 HDN206 PORTAIL_OUANAMINTHE Nord-Ouest Ericsson 3G D Talkpool 6/10/2020 20:48 9:36:35 RBS RBS Fault (Feeder Cable Failure) Fiber cable faulty, fiber cable spare needed INC389681 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/11/2020 0:06 6:18:35 Power Power Failure (Indeterminate) Sector will be restored with commercial power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 04:27:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 10:27:21 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC389680 HDO267 IBOLELE Port-au-Prince Huawei C Talkpool 6/10/2020 23:51 6:33:35 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. Talkpool team will return on the site. ETA: 7h30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 05:13:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 11:13:34 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 11th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 11th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 737:58:58 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 380:04:58 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 369:43:58 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 347:38:58 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 211:24:58 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 136:15:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 109:26:58 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 64:52:58 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 63:08:58 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 48:06:58 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 46:35:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 38:44:58 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 32:37:58 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 32:37:58 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 32:37:58 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 30:48:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 29:26:58 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 14:18:58 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/10/2020 at 6:04 PM. ETR will be provided INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 13:22:58 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:15AM INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 13:22:58 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 13:22:58 Dependent Affected by the power issue at the main site Affected by HDC300 INC389526 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 6/10/2020 18:51 12:17:58 Transmission Transmission (Indeterminate) Tx team is working on site INC389640 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/10/2020 20:22 10:46:58 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7:15AM INC389540 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 20:33 10:35:58 Power Power Failure (Indeterminate) The portable genset is out of fuel. Team will check fuel to refill the portable genset. ETA not yet available INC389540 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 20:33 10:35:58 Dependent Affected by the power issue at the main site Affected by HDO208 INC389544 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:01 9:07:58 Power Power Failure (Indeterminate) Team was in front of the gate. The site cannot be accessed at night due to the site is located in a Ministry. Follow up is still ongoing with concerned team INC389615 HAIDO308 WILLIAMSON Ouest Huawei 2G+3G+LTE A O&M_fuel 6/10/2020 22:08 9:00:58 Fuel Generator failure (Fuel issue) Fuel team is informed, since 6/10/20 at 10:57PM. ETR is expected. INC389615 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 9:00:58 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC389615 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 9:00:58 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC389615 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 9:00:58 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/10/2020 22:20 8:48:58 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC386518 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/10/2020 22:20 8:48:58 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 8:40:58 Power Power Failure (E-power system fail) All the rectifiers are faulty on the Epower. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 8:40:58 Dependent Affected by the power issue at the main site Affected by HDO511 INC389563 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:46 8:22:58 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned team INC389671 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 23:00 8:08:58 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. Talkpool team will return on the site. ETA: 7h30 AM INC389676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/11/2020 0:26 6:42:58 Power Power Failure (Indeterminate) Genset off by the owner due to heavy noise, genset will restart in the morning at 07:30AM INC389677 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/11/2020 1:45 5:23:58 Power Power Failure (Indeterminate) The site is located in a private house. The access cannot be granted at night. ETA: 7h15 AM INC389805 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/11/2020 5:02 2:06:58 Power Generator failure (Indeterminate) Portable genset is out of fuel, New update will be share once available by TP team INC389805 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 5:02 2:06:58 Dependent Affected by the fuel issue at the main site Affected by HDN125 INC389808 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 5:27 1:41:58 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h40 AM INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 6/11/2020 5:35 1:33:58 Power Power Failure (Indeterminate) Team is informed, ETA 09:00AM INC389814 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/11/2020 5:35 1:33:58 Dependent Affected by the power issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/11/2020 5:35 1:33:58 Dependent Affected by the power issue at the main site Affected by HDS253 INC389726 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/11/2020 5:37 1:31:58 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h30 AM INC389680 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/11/2020 5:48 1:20:58 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. Talkpool team will return on the site. ETA: 7h30 AM INC388989 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/11/2020 6:02 1:06:58 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC388989 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/11/2020 6:02 1:06:58 Dependent Affected by the power issue at the main site Affected by HDC318 INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 6:02 1:06:58 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/11/2020 6:02 1:06:58 Power Power Failure (Solar System failure) Solar system failed . sector will be back up with the sunrise INC389032 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/11/2020 6:02 1:06:58 Power Power Failure (Solar System failure) Site will be back up with solar energy INC389730 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/11/2020 6:10 0:58:58 Power Power Failure (Solar System failure) Site will be back up with solar energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1417:06:58 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 340:17:58 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 260:22:58 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 111:54:58 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 105:13:58 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 85:28:58 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 80:54:58 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 40:20:58 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 18:50:58 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 15:48:58 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 14:33:58 RBS RBS Fault (Indeterminate) Team will reach the site on 6/11/2020 . ETR to be provided due to boat availability INC389634 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/10/2020 20:02 11:06:58 RBS RBS Fault (Indeterminate) Team is informed, ETA expired, new ETA is expected from team. INC389545 HDN206 PORTAIL_OUANAMINTHE Nord-Ouest Ericsson 3G D Talkpool 6/10/2020 20:48 10:20:58 RBS RBS Fault (Feeder Cable Failure) Fiber cable faulty, fiber cable spare needed INC389681 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/11/2020 0:06 7:02:58 Power Power Failure (Indeterminate) Sector will be restored with commercial power Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC388801 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/9/2020 10:51 6/10/2020 20:02 33:11:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Indeterminate Need to be justified RCA and resolution details still pending form contractor INC389512 HDC227 FLANDER Centre Ericsson 2G D Talkpool 6/10/2020 17:02 6/10/2020 20:02 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) High Temperatures OK High Temperatures, 1 gallon of coolant added and genset restated INC389512 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 6/10/2020 17:02 6/10/2020 20:02 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC227 Cascaded Restored with the main site INC389512 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/10/2020 17:02 6/10/2020 20:02 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC227 Cascaded Restored with the main site INC389534 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 19:34 6/10/2020 21:03 1:29:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor INC389534 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 19:34 6/10/2020 21:03 1:29:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN154 Cascaded Restored with the main site INC389628 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/10/2020 19:46 6/10/2020 21:03 1:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Commercial power failed ok commercial power restored INC389626 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/10/2020 19:46 6/10/2020 21:03 1:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Commercial power failed ok commercial power restored INC389626 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/10/2020 19:46 6/10/2020 23:03 3:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC389626 COW033 Centre Ericsson Ericsson 2G A Talkpool 6/10/2020 19:46 6/10/2020 23:03 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC238 Cascaded Restored with the main site INC389626 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/10/2020 19:46 6/10/2020 23:03 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC238 Cascaded Restored with the main site INC389539 HDC160 SOURCE_CHAUDE_ANSE_ROUGE Artibonite Ericsson 2G D Talkpool 6/10/2020 20:30 6/10/2020 23:33 3:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC389539 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 6/10/2020 20:30 6/10/2020 23:33 3:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC2160 Cascaded Restored with the main site INC389650 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 20:54 6/10/2020 23:33 2:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor INC389660 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/10/2020 18:31 6/10/2020 22:45 4:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) High temp Need to be justified High temp, 1 gallon of coolant added & Genset restarted. INC389660 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/10/2020 18:31 6/10/2020 22:45 4:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC154 Cascaded Restored with the main site INC389691 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/11/2020 0:38 6/11/2020 2:38 2:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) High Temperatures OK High Temperatures, 1 gallon of coolant added and genset restated. INC389691 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/11/2020 0:38 6/11/2020 2:38 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Restored with the main site INC389691 COW033 Centre Ericsson Ericsson 2G D Talkpool 6/11/2020 0:38 6/11/2020 2:38 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Restored with the main site INC389705 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 6/11/2020 3:02 6/11/2020 6:00 2:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm clear by itself INC389551 HAIDN036 CITE_DU_PEUPLE North ZTE 2G+3G A Talkpool 6/10/2020 23:59 6/11/2020 6:00 6:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor INC389716 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 6/11/2020 4:38 6/11/2020 6:00 1:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor INC389716 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 6/11/2020 4:38 6/11/2020 6:00 1:22:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by PHD012 Cascaded Restored with the main site INC389716 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 6/11/2020 4:38 6/11/2020 6:00 1:22:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by PHD012 Cascaded Restored with the main site INC389716 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 6/11/2020 4:38 6/11/2020 6:00 1:22:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by PHD012 Cascaded Restored with the main site INC389716 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 6/11/2020 4:38 6/11/2020 6:00 1:22:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by PHD012 Cascaded Restored with the main site INC389716 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 6/11/2020 4:38 6/11/2020 6:00 1:22:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by PHD012 Cascaded Restored with the main site INC389602 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 17:57 6/10/2020 19:48 1:51:00 4:00:00 Compliant Power Generator failure (Radiator failure) High temperature due to radiator dirty OK 1 gallon and half of coolant added then genset restarted with an external battery INC389432 HAIDO277 ST_PATRICK Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 13:03 6/10/2020 19:54 6:51:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) High temp due to Radiator leakage Fuel Delivery Delay The faulty radiator has been replaced then 1 gallon and half of coolant added INC389497 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 16:15 6/10/2020 19:39 3:24:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty starter battery OK The last feedback is expected from field team regarding the intervention INC389515 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 18:06 6/10/2020 19:32 1:26:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Ok Power team bleed and restarted after refueling INC389391 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 17:37 6/10/2020 21:05 3:28:00 4:00:00 Compliant Power Generator failure (Radiator failure) High temperature due to radiator dirty OK 1 gallon and half of coolant added then genset restarted INC389391 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 17:37 6/10/2020 21:05 3:28:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO554 OK The site is back in service once the issue solved at HDO554 INC389658 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 21:31 6/10/2020 23:19 1:48:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure OK The genset has been restarted with an external battery INC389631 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 19:33 6/10/2020 22:04 2:31:00 4:00:00 Compliant Power Generator (CPS Failure) Loose contact on the CPS OK The connection has been well made and CPS restarted INC389503 HDO396 MORNE A CHANDELLE Ouest Ericsson 2G D Talkpool 6/10/2020 16:26 6/10/2020 20:30 4:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Under speed/ solenoid failure Need to be justified Solenoid readjustment. INC389542 HAIDS195 BOYER Sud ZTE 2G C Talkpool 6/10/2020 20:42 6/11/2020 2:03 5:21:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. due to lack of water Need to be justified 1 gal coolant added INC389614 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/10/2020 19:30 6/11/2020 3:53 8:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site up, RCA and resolution details will be provided by concerned team INC388840 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/9/2020 16:34 6/11/2020 6:20 37:46:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) DXU failure Spare DXU has been replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 06:34:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 12:34:39 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 6 12 7 14 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 0 0 22 ZTE 5 5 2 0 5 Huawei 12 12 11 0 12 Network 36 20 13 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 1 10 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 739:21:50 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 381:27:50 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 371:06:50 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 349:01:50 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 212:47:50 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 137:38:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 110:49:50 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 66:15:50 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 64:31:50 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 49:29:50 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 47:58:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 40:07:50 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 34:00:50 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 34:00:50 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 34:00:50 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 32:11:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 30:49:50 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 15:41:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/10/2020 at 6:04 PM. ETR will be provided INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 14:45:50 Power Generator failure (Indeterminate) Team is waiting for access INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 14:45:50 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 14:45:50 Dependent Affected by the power issue at the main site Affected by HDC300 INC389640 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/10/2020 20:22 12:09:50 Power Generator failure (Indeterminate) Road blocked due to manifestation in the area , waiting for next update INC389540 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 20:33 11:58:50 Power Power Failure (Indeterminate) The portable genset is out of fuel. Team will check fuel to refill the portable genset. ETA not yet available INC389540 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 20:33 11:58:50 Dependent Affected by the power issue at the main site Affected by HDO208 INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 10:03:50 Power Power Failure (E-power system fail) All the rectifiers are faulty on the EPower. No spare available. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 10:03:50 Dependent Affected by the power issue at the main site Affected by HDO511 INC389563 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:46 9:45:50 Power Power Failure (Indeterminate) Team is working on site. INC389805 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/11/2020 5:02 3:29:50 Power Generator failure (Indeterminate) Portable genset is out of fuel, New update will be share once available by TP team INC389805 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 5:02 3:29:50 Dependent Affected by the fuel issue at the main site Affected by HDN125 INC389808 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 5:27 3:04:50 Power Power Failure (Indeterminate) Team is waiting for access. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 6/11/2020 5:35 2:56:50 Power Power Failure (Indeterminate) Team is informed, ETA 09:00AM INC389814 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/11/2020 5:35 2:56:50 Dependent Affected by the power issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/11/2020 5:35 2:56:50 Dependent Affected by the power issue at the main site Affected by HDS253 INC388989 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/11/2020 6:02 2:29:50 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC388989 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/11/2020 6:02 2:29:50 Dependent Affected by the power issue at the main site Affected by HDC318 INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 6:02 2:29:50 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/11/2020 6:02 2:29:50 Power Power Failure (Solar System failure) Solar system failed . sector will be back up with the sunrise INC389032 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/11/2020 6:05 2:26:50 Power Power Failure (Solar System failure) Site will be back up with solar energy INC389741 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/11/2020 7:01 1:30:50 Transmission Transmission (Indeterminate) Team is already informed . ETA to be provided Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 07:27:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 13:27:12 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 8 13 9 18 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 4 1 0 28 ZTE 6 6 2 0 6 Huawei 14 14 13 0 14 Network 45 24 16 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 0 2 13 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 43962.54861 740:15:26 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 43977.46111 382:21:26 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 43977.89236 372:00:26 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 43978.8125 349:55:26 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 43984.48889 213:41:26 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 43987.62014 138:32:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 43988.7375 111:43:26 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 43990.59444 67:09:26 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 43990.66667 65:25:26 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 43991.29306 50:23:26 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 43991.35625 48:52:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 43991.68333 41:01:26 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 43991.93819 34:54:26 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 43991.93819 34:54:26 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 43991.93819 34:54:26 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 43992.01389 33:05:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 43992.07083 31:43:26 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 43992.70139 16:35:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/10/2020 at 6:04 PM. ETR will be provided INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 43992.74028 15:39:26 Power Generator failure (Indeterminate) Team is working on site INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 43992.74028 15:39:26 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 43992.74028 15:39:26 Dependent Affected by the power issue at the main site Affected by HDC300 INC389640 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 43992.84861 13:03:26 Power Generator failure (Indeterminate) Road blocked due to manifestation in the area , waiting for next update INC389540 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 43992.85625 12:52:26 Power Power Failure (Indeterminate) Team is waiting for access. INC389540 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 43992.85625 12:52:26 Dependent Affected by the power issue at the main site Affected by HDO208 INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 43992.93611 10:57:26 Power Power Failure (E-power system fail) All the rectifiers are faulty on the Epower. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 43992.93611 10:57:26 Dependent Affected by the power issue at the main site Affected by HDO511 INC389563 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 43992.94861 10:39:26 Power Power Failure (Indeterminate) Team is still working on site. INC389805 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 43993.20972 4:23:26 Power Generator failure (Indeterminate) Portable genset is out of fuel, New update will be share once available by TP team INC389805 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 43993.20972 4:23:26 Dependent Affected by the fuel issue at the main site Affected by HDN125 INC389808 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 43993.22708 3:58:26 Power Power Failure (Indeterminate) Team is working on site. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 43993.23264 3:50:26 Power Power Failure (Indeterminate) Team is on the way ,New ETA :10:00AM INC389814 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 43993.23264 3:50:26 Dependent Affected by the power issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 43993.23264 3:50:26 Dependent Affected by the power issue at the main site Affected by HDS253 INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 43993.25139 3:23:26 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 43993.25139 3:23:26 Power Power Failure (Solar System failure) Solar system failed . sector will be back up with the sunrise INC389032 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 43993.25347 3:20:26 Power Power Failure (Solar System failure) Site will be back up with solar energy INC389730 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 43993.25694 3:15:26 Power Power Failure (Solar System failure) Site will be back up with solar energy INC389741 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 43993.29236 2:24:26 Transmission Transmission (Indeterminate) Talkpool team is not managed the team to reach the site INC389615 HAIDO308 WILLIAMSON Ouest Huawei 2G+3G+LTE A O&M_fuel 43993.33819 1:18:26 Fuel Generator failure (Fuel issue) Fuel team is informed, since 6/10/20 at 10:57PM. ETR is expected. INC389615 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_fuel 43993.33819 1:18:26 Dependent Affected by the fuel issue at the main site Attached to HDO308 INC389615 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_fuel 43993.33819 1:18:26 Dependent Affected by the fuel issue at the main site Attached to HDO308 INC389615 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M_fuel 43993.33819 1:18:26 Dependent Affected by the fuel issue at the main site Attached to HDO308 INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 43993.34514 1:08:26 Power Generator failure (Indeterminate) Engine cover cracked. Follow-up is ongoing by TP power team. ETR not available yet. INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 43993.34653 1:06:26 Power Generator failure (Indeterminate) Team is informed , ETA 9:35 AM INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 43993.34653 1:06:26 Power Power Failure (Indeterminate) Team is already informed . ETA:10h20 AM INC389753 HDN260 PREVAL Nord Ericsson 3G B Talkpool 43993.35278 0:57:26 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet provided INC389760 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 43993.3625 0:43:26 Power Generator failure (Indeterminate) Team is informed , ETA not yet provided INC389760 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 43993.3625 0:43:26 Dependent Affected by the power issue at the main site Attached to HDN295 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 07:30:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 13:30:25 +0000 Subject: [Rantt] Recall: NOC hourly report at 9:00 AM Message-ID: Haiti Noc would like to recall the message, " NOC hourly report at 9:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Thu Jun 11 07:31:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 13:31:33 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 8 13 9 18 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 4 1 0 28 ZTE 6 6 2 0 6 Huawei 14 14 13 0 14 Network 45 24 16 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 0 2 13 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 740:20:55 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 382:26:55 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 372:05:55 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 350:00:55 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 213:46:55 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 138:37:55 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 111:48:55 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 67:14:55 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 65:30:55 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 50:28:55 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 48:57:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 41:06:55 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 34:59:55 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 34:59:55 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 34:59:55 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 33:10:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 31:48:55 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 16:40:55 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/10/2020 at 6:04 PM. ETR will be provided INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 15:44:55 Power Generator failure (Indeterminate) Team is working on site INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 15:44:55 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 15:44:55 Dependent Affected by the power issue at the main site Affected by HDC300 INC389640 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/10/2020 20:22 13:08:55 Power Generator failure (Indeterminate) Road blocked due to manifestation in the area , waiting for next update INC389540 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 20:33 12:57:55 Power Power Failure (Indeterminate) Team is waiting for access. INC389540 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 20:33 12:57:55 Dependent Affected by the power issue at the main site Affected by HDO208 INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 11:02:55 Power Power Failure (E-power system fail) All the rectifiers are faulty on the Epower. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 11:02:55 Dependent Affected by the power issue at the main site Affected by HDO511 INC389563 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:46 10:44:55 Power Power Failure (Indeterminate) Team is still working on site. INC389805 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/11/2020 5:02 4:28:55 Power Generator failure (Indeterminate) Portable genset is out of fuel, New update will be share once available by TP team INC389805 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 5:02 4:28:55 Dependent Affected by the fuel issue at the main site Affected by HDN125 INC389808 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 5:27 4:03:55 Power Power Failure (Indeterminate) Team is working on site. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 6/11/2020 5:35 3:55:55 Power Power Failure (Indeterminate) Team is on the way ,New ETA :10:00AM INC389814 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/11/2020 5:35 3:55:55 Dependent Affected by the power issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/11/2020 5:35 3:55:55 Dependent Affected by the power issue at the main site Affected by HDS253 INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 6:02 3:28:55 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/11/2020 6:02 3:28:55 Power Power Failure (Solar System failure) Solar system failed . sector will be back up with the sunrise INC389032 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/11/2020 6:05 3:25:55 Power Power Failure (Solar System failure) Site will be back up with solar energy INC389730 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/11/2020 6:10 3:20:55 Power Power Failure (Solar System failure) Site will be back up with solar energy INC389741 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/11/2020 7:01 2:29:55 Transmission Transmission (Indeterminate) Talkpool team is not managed the team to reach the site INC389615 HAIDO308 WILLIAMSON Ouest Huawei 2G+3G+LTE A O&M_fuel 6/11/2020 8:07 1:23:55 Fuel Generator failure (Fuel issue) Fuel team is informed, since 6/10/20 at 10:57PM. ETR is expected. INC389615 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_fuel 6/11/2020 8:07 1:23:55 Dependent Affected by the fuel issue at the main site Attached to HDO308 INC389615 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_fuel 6/11/2020 8:07 1:23:55 Dependent Affected by the fuel issue at the main site Attached to HDO308 INC389615 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M_fuel 6/11/2020 8:07 1:23:55 Dependent Affected by the fuel issue at the main site Attached to HDO308 INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 8:17 1:13:55 Power Generator failure (Indeterminate) Engine cover cracked. Follow-up is ongoing by TP power team. ETR not available yet. INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:19 1:11:55 Power Generator failure (Indeterminate) Team is informed , ETA 9:35 AM INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 1:11:55 Power Power Failure (Indeterminate) Team is already informed . ETA:10h20 AM INC389753 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/11/2020 8:28 1:02:55 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet provided INC389760 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/11/2020 8:42 0:48:55 Power Generator failure (Indeterminate) Team is informed , ETA not yet provided INC389760 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/11/2020 8:42 0:48:55 Dependent Affected by the power issue at the main site Attached to HDN295 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 07:34:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 13:34:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1419:31:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 342:42:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 262:47:00 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 114:19:00 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 107:38:00 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 87:53:00 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC387993 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:38 83:55:00 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested. ETR Not yet available INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 83:19:00 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 42:45:00 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 21:15:00 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 18:13:00 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 16:58:00 RBS RBS Fault (Indeterminate) Team will reach the site on 6/11/2020 . ETR to be provided due to boat availability INC389545 HDN206 PORTAIL_OUANAMINTHE Nord-Ouest Ericsson 3G D Talkpool 6/10/2020 20:48 12:45:00 RBS RBS Fault (Feeder CableFailure) Fiber cable faulty, fiber cable spare needed INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 8:00 1:33:00 Power Power Failure (Solar System failure) Solar site system, sector will be up when batteries are fully charged with sunrise. INC389849 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/11/2020 8:39 0:54:00 Power Generator failure (Indeterminate) Team has informed, ETA not provided yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 09:53:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 15:53:28 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 7 12 9 18 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 5 0 0 30 ZTE 5 5 2 0 5 Huawei 11 11 10 0 11 Network 42 21 12 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 3 16 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 742:42:40 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 384:48:40 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 374:27:40 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 352:22:40 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 216:08:40 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 140:59:40 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 114:10:40 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 69:36:40 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 67:52:40 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 52:50:40 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 51:19:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 43:28:40 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 37:21:40 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 37:21:40 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 37:21:40 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 35:32:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 34:10:40 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 19:02:40 Fuel Generator failure (Fuel issue) Team is on the way to perform a rescue . ETA to be provided INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 18:06:40 Power Generator Failure (Engine broken) Engine broken , waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 18:06:40 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 18:06:40 Dependent Affected by the power issue at the main site Affected by HDC300 INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 13:24:40 Power Power Failure (E-power system fail) All the rectifiers are faulty on the Epower. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 13:24:40 Dependent Affected by the power issue at the main site Affected by HDO511 INC389805 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/11/2020 5:02 6:50:40 Power Generator failure (Indeterminate) Portable genset is out of fuel, New update will be share once available by TP team INC389805 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 5:02 6:50:40 Dependent Affected by the fuel issue at the main site Affected by HDN125 INC389808 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/11/2020 5:27 6:25:40 Fuel Generator failure (Fuel issue) Team has been informed since( June 11th 2020) at 9:39 am. ETR to be provided. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 6/11/2020 5:35 6:17:40 Power Power Failure (Indeterminate) Site is reported out of fuel . Pictures are awaiting for confirmation INC389814 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/11/2020 5:35 6:17:40 Dependent Affected by the power issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/11/2020 5:35 6:17:40 Dependent Affected by the power issue at the main site Affected by HDS253 INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 6:02 5:50:40 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389741 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/11/2020 7:01 4:51:40 Transmission Transmission (RAU failure) Link is bouncing. Follow up is ongoing INC389615 HAIDO308 WILLIAMSON Ouest Huawei 2G+3G+LTE A O&M_fuel 6/11/2020 8:07 3:45:40 Fuel Generator failure (Fuel issue) Fuel team is informed, since 6/10/20 at 10:57PM. ETR to be provided INC389615 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_fuel 6/11/2020 8:07 3:45:40 Dependent Affected by the fuel issue at the main site Attached to HDO308 INC389615 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_fuel 6/11/2020 8:07 3:45:40 Dependent Affected by the fuel issue at the main site Attached to HDO308 INC389615 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M_fuel 6/11/2020 8:07 3:45:40 Dependent Affected by the fuel issue at the main site Attached to HDO308 INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 8:17 3:35:40 Power Generator Failure (Head Cylinder faulty) Faulty head cylinder, team is authorized to collect a genset at the Digicel Warehouse. ETA to be provided INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 3:33:40 Power Power Failure (Indeterminate) Team is on site working INC389753 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/11/2020 8:28 3:24:40 RBS RBS Fault (Indeterminate) Team is informed , ETA 11:30 AM INC389760 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/11/2020 8:42 3:10:40 Power Generator failure (Indeterminate) Team is informed , ETA 12:00 PM INC389760 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/11/2020 8:42 3:10:40 Dependent Affected by the power issue at the main site Attached to HDN295 INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 9:16 2:36:40 Transmission Power Failure (Indeterminate) site is bounced .Team is already informed . ETA :11h30 AM INC389873 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/11/2020 10:18 1:34:40 Power Power Failure (Indeterminate) Team is already informed . ETA:12h30 PM INC389873 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/11/2020 10:18 1:34:40 Dependent Affected by the power issue at the main site Attached to HDO383 INC389873 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/11/2020 10:18 1:34:40 Dependent Affected by the power issue at the main site Attached to HDO383 INC389873 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/11/2020 10:18 1:34:40 Dependent Affected by the power issue at the main site Attached to HDO383 INC389873 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/11/2020 10:18 1:34:40 Dependent Affected by the power issue at the main site Attached to HDO383 Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From david.vielot at tpmanagementsa.com Thu Jun 11 10:03:29 2020 From: david.vielot at tpmanagementsa.com (david.vielot at tpmanagementsa.com) Date: Thu, 11 Jun 2020 12:03:29 -0400 Subject: [Rantt] ROUTERS issues to be fixed In-Reply-To: References: Message-ID: <00a201d64009$dbfca7e0$93f5f7a0$@tpmanagementsa.com> Hi Weby / NOC Be aware that the site environment has been checked as recommended, everything are working well. The RBS door is damage after the last sabotage. Br, David From: Weby Julnot Sent: Wednesday, June 10, 2020 12:05 PM To: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Shamir Stephane Supreme ; Jean Philippe Francois ; Nazaire Ledix ; Eddy Jean-Baptiste ; Yselande Albenyr ; Madonio Coulanges ; Jean Arleff Israel Chery ; HAI_Tech_Noc ; Ruthza Laleau Fils ; Maquingson Maignan Subject: RE: ROUTERS issues to be fixed Hello Noc, Please provide update. Weby JULNOT, Best Regards From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Tuesday, June 9, 2020 10:48 AM To: Jithin J Singh (jithin.j.singh at talkpool.com ) >; david.vielot at tpmanagementsa.com ; ran at tpmanagementsa.com ; rantt at tpmanagementsa.com Cc: Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges >; Weby Julnot >; Jean Arleff Israel Chery >; HAI_Tech_Noc >; Ruthza Laleau Fils >; Maquingson Maignan > Subject: RE: ROUTERS issues to be fixed David, As discussed, please send a team to check the issue mentioned below. WO277069/ TAS246952 NOC Team From: Weby Julnot > Sent: Tuesday, June 9, 2020 10:36 AM To: Maquingson Maignan >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: RE: ROUTERS issues to be fixed Hello Noc, Please send one team urgently in HDO525 to check FAN and environment cabinet and let us know the report, ask team also to call us when they reach the site.Fan is running with 100%. HDO525#show environment all Sensor List: Environmental Monitoring Sensor Location State Reading PEM Iout P0 Normal 4 A PEM Vout P0 Normal 12 V DC PEM Vin P0 Normal 48 V DC Temp: Temp 1 P0 Normal 41 Celsius Temp: Temp 2 P0 Normal 39 Celsius PEM Iout P1 Normal 8 A PEM Vout P1 Normal 12 V DC PEM Vin P1 Normal 48 V DC Temp: Temp 1 P1 Normal 41 Celsius Temp: Temp 2 P1 Normal 37 Celsius Temp: FC PWM1 P2 Fan Speed 100% 37 Celsius Weby JULNOT, Best Regards From: Maquingson Maignan > Sent: Tuesday, June 9, 2020 10:28 AM To: HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Weby Julnot >; Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: RE: ROUTERS issues to be fixed Hello NOC, Please add HDO525 in your list, We have a FAN WARNING,please send a team on site to investigate (about then condition of the cabinet) Thx Br MAIGNAN M From: Maquingson Maignan > Sent: Tuesday, June 9, 2020 9:34 AM To: HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Weby Julnot >; Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: Re: ROUTERS issues to be fixed Hello NOC, Please could we have an update please? Thx Br Maignan Maquingson,TX Engineer _____ From: Maquingson Maignan Sent: Thursday, June 4, 2020 12:58:24 PM To: HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Weby Julnot >; Shamir Stephane Supreme >; Jean Philippe Francois >; Nazaire Ledix >; Eddy Jean-Baptiste >; Yselande Albenyr >; Madonio Coulanges > Subject: ROUTERS issues to be fixed Hello NOC, Please help with the below request done 1 month ago, What is the outcome please,? SITES INC/TAS ISSUES NOC COMMENTS HDO155 INC354327/TAS220120 BACKUP power supply to connect HDO210 INC354344/TAS220071 15m of DC cable needed for power redundancy HDO215 INC354287/TAS220130 30m of Dc cable needed for power redundancy HDO354 INC354347/TAS220135 Only one power supply installed HGA001 INC354422/TAS220206 Power supply provided to Noc for replacement HDO541 AIR CONDITIONNER to fix HDC200 AIR CONDITIONNER to fix / power supply provided to NOC for replacement HDO510 AIR CONDITIONNER FAULTYto fix HDO059 INC354318/TAS220112 POWER SUPPLY Thx br MAIGNAN MAQUINGSON TRANSMISSION ENGINEER Digicel Haiti 151, Angle Avenue Jean Paul II et Impasse Duverger | Haiti +509 3700-7962 | maquingson.maignan at digicelhaiti.com _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: not available URL: From John.Ormonde at digicelgroup.com Thu Jun 11 10:03:48 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 11 Jun 2020 16:03:48 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HDO199: Fueled HDO223: Fuel team ETA 1330. HDO084: Awaiting security clearance from PNH to access the area tomorrow. HDO308: is up HDS191: ETA is 1430 Best Regards, [cid:image002.jpg at 01D63FE8.4C8DEAE0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Thursday, June 11, 2020 11:53 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 7 12 9 18 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 5 0 0 30 ZTE 5 5 2 0 5 Huawei 11 11 10 0 11 Network 42 21 12 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 3 16 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 742:42:40 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 384:48:40 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 374:27:40 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 352:22:40 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 216:08:40 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 140:59:40 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 114:10:40 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 69:36:40 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 67:52:40 Power Generator failure (Water Pump Issue) Water pump and cage thermostatic are faulty on site, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 52:50:40 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/9/2020 8:33 51:19:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 9th 2020) at 9:00 am. Unsafe area. Truck not available now, rescue requested. ETA not available yet. INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 43:28:40 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 37:21:40 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 37:21:40 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 37:21:40 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 35:32:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Road blocked by local. PNH assistance need for refueling INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 34:10:40 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 19:02:40 Fuel Generator failure (Fuel issue) Team is on the way to perform a rescue . ETA to be provided INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 18:06:40 Power Generator Failure (Engine broken) Engine broken , waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 18:06:40 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 18:06:40 Dependent Affected by the power issue at the main site Affected by HDC300 INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 13:24:40 Power Power Failure (E-power system fail) All the rectifiers are faulty on the Epower. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 13:24:40 Dependent Affected by the power issue at the main site Affected by HDO511 INC389805 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/11/2020 5:02 6:50:40 Power Generator failure (Indeterminate) Portable genset is out of fuel, New update will be share once available by TP team INC389805 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 5:02 6:50:40 Dependent Affected by the fuel issue at the main site Affected by HDN125 INC389808 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/11/2020 5:27 6:25:40 Fuel Generator failure (Fuel issue) Team has been informed since( June 11th 2020) at 9:39 am. ETR to be provided. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 6/11/2020 5:35 6:17:40 Power Power Failure (Indeterminate) Site is reported out of fuel . Pictures are awaiting for confirmation INC389814 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/11/2020 5:35 6:17:40 Dependent Affected by the power issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/11/2020 5:35 6:17:40 Dependent Affected by the power issue at the main site Affected by HDS253 INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 6:02 5:50:40 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389741 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/11/2020 7:01 4:51:40 Transmission Transmission (RAU failure) Link is bouncing. Follow up is ongoing INC389615 HAIDO308 WILLIAMSON Ouest Huawei 2G+3G+LTE A O&M_fuel 6/11/2020 8:07 3:45:40 Fuel Generator failure (Fuel issue) Fuel team is informed, since 6/10/20 at 10:57PM. ETR to be provided INC389615 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_fuel 6/11/2020 8:07 3:45:40 Dependent Affected by the fuel issue at the main site Attached to HDO308 INC389615 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_fuel 6/11/2020 8:07 3:45:40 Dependent Affected by the fuel issue at the main site Attached to HDO308 INC389615 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M_fuel 6/11/2020 8:07 3:45:40 Dependent Affected by the fuel issue at the main site Attached to HDO308 INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 8:17 3:35:40 Power Generator Failure (Head Cylinder faulty) Faulty head cylinder, team is authorized to collect a genset at the Digicel Warehouse. ETA to be provided INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 3:33:40 Power Power Failure (Indeterminate) Team is on site working INC389753 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/11/2020 8:28 3:24:40 RBS RBS Fault (Indeterminate) Team is informed , ETA 11:30 AM INC389760 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/11/2020 8:42 3:10:40 Power Generator failure (Indeterminate) Team is informed , ETA 12:00 PM INC389760 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/11/2020 8:42 3:10:40 Dependent Affected by the power issue at the main site Attached to HDN295 INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 9:16 2:36:40 Transmission Power Failure (Indeterminate) site is bounced .Team is already informed . ETA :11h30 AM INC389873 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/11/2020 10:18 1:34:40 Power Power Failure (Indeterminate) Team is already informed . ETA:12h30 PM INC389873 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/11/2020 10:18 1:34:40 Dependent Affected by the power issue at the main site Attached to HDO383 INC389873 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/11/2020 10:18 1:34:40 Dependent Affected by the power issue at the main site Attached to HDO383 INC389873 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/11/2020 10:18 1:34:40 Dependent Affected by the power issue at the main site Attached to HDO383 INC389873 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/11/2020 10:18 1:34:40 Dependent Affected by the power issue at the main site Attached to HDO383 Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 10:21:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 16:21:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1422:16:44 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 345:27:44 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 265:32:44 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 117:04:44 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 90:38:44 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 86:04:44 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 45:30:44 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 24:00:44 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 20:58:44 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 19:43:44 RBS RBS Fault (Indeterminate) Team will reach the site on 6/11/2020 . ETR to be provided due to boat availability INC389545 HDN206 PORTAIL_OUANAMINTHE Nord-Ouest Ericsson 3G D Talkpool 6/10/2020 20:48 15:30:44 RBS RBS Fault (Feeder CableFailure) Fiber cable faulty, fiber cable spare needed INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 8:00 4:18:44 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Digicel 6/11/2020 8:22 3:56:44 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC389874 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/11/2020 10:18 2:00:44 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC389894 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/11/2020 11:14 1:04:44 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC389900 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/11/2020 11:15 1:03:44 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 10:25:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 16:25:16 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC389865 HDC006 PORTAIL_GUEPE North Huawei A Talkpool 6/11/2020 10:02 2:21:53 Power Power Failure (Indeterminate) Team is on site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu Jun 11 10:33:37 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 11 Jun 2020 16:33:37 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: , Message-ID: NOC, HDN307 - DC ALT will arrive in the region by 3PM HDN006 - Thermostatic cage will be in the region at 3PM HDC247 - Team is working on site HDO348 - Portable genset will be arrive on site by 3PM HDO511 - Team will arrive at 1PM. HDS253 - Out of fuel, waiting for pictures HDO590 - Team is at DG WH to collect genset HDO363 -TWA HDO383 - Restored best regards/- Nikhil Govind CM mob : +(509)-31886159 -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 12:30:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 18:30:57 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 9 11 8 9 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 3 0 0 18 ZTE 4 4 1 0 4 Huawei 15 15 14 1 15 Network 34 22 15 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 2 8 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 745:19:51 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 387:25:51 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 377:04:51 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 354:59:51 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 218:45:51 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 143:36:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 116:47:51 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 72:13:51 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 55:27:51 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 46:05:51 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 39:58:51 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 39:58:51 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 39:58:51 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 38:09:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 36:47:51 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 21:39:51 Fuel Generator failure (Fuel issue) Team is on the way to perform a rescue . ETR:2h30 PM INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 20:43:51 Power Generator Failure (Engine broken) Engine broken , waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 20:43:51 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 20:43:51 Dependent Affected by the power issue at the main site Affected by HDC300 INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 16:01:51 Power Power Failure (E-power system fail) All the rectifiers are faulty on the Epower. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 16:01:51 Dependent Affected by the power issue at the main site Affected by HDO511 INC389805 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/11/2020 5:02 9:27:51 Power Generator failure (Indeterminate) Portable genset is out of fuel, New update will be share once available by TP team INC389805 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 5:02 9:27:51 Dependent Affected by the fuel issue at the main site Affected by HDN125 INC389808 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 5:27 9:02:51 Power Generator failure (Indeterminate) Refueling done, but site remains down. Power team has been informed; ETA not available yet. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 8:54:51 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/11/2020 11:30 AM . ETR not yet provided INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 8:54:51 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 8:54:51 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389741 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/11/2020 7:01 7:28:51 Transmission Transmission (RAU failure) issue at the Far-end HDO311 . Team is on site working INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 8:17 6:12:51 Power Generator failure (Indeterminate) Engine cover cracked. Follow-up is ongoing by TP power team. ETR not available yet. INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 6:10:51 Power Power Failure (Indeterminate) Genset suspected broken . Team is still on site for further checking up INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 9:16 5:13:51 Transmission Transmission (Indeterminate) site is still bounced .TX Team is awaiting for Power Team assistance for further diagnostic INC389895 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 10:59 3:30:51 Power Generator failure (Indeterminate) ETA 12:40 pm expired. New update is still expected from TP. INC389915 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 12:11 2:18:51 Power Generator failure (Indeterminate) ETA 1:45 pm expired. New update is still expected from TP. INC389921 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 6/11/2020 12:14 2:15:51 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC390021 HDO496 MORNE_LAZARRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:24 2:05:51 Power Generator failure (Indeterminate) Team has been informed; ETA 2:10 pm. INC389920 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:31 1:58:51 Power Generator failure (Indeterminate) Team has been informed , ETA 3:30 PM INC389930 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:56 1:33:51 Power Generator failure (Indeterminate) Team has been informed; ETA 3:10 pm. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Thu Jun 11 12:35:10 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 11 Jun 2020 18:35:10 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: HDS191: Power team requested at 1239. Hds253: Access blocked by local population requesting 4g/LTE. Best Regards, [cid:image001.jpg at 01D63FFD.7D908F70] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Thursday, June 11, 2020 2:31 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 9 11 8 9 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 3 0 0 18 ZTE 4 4 1 0 4 Huawei 15 15 14 1 15 Network 34 22 15 1 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 2 8 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 745:19:51 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 387:25:51 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 377:04:51 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 354:59:51 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 218:45:51 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 143:36:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 116:47:51 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 72:13:51 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 55:27:51 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 46:05:51 Power Power Failure (Indeterminate) Alternator ball bearings broken, New feedback is expected from TP. INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 39:58:51 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 39:58:51 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 39:58:51 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 38:09:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 36:47:51 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 21:39:51 Fuel Generator failure (Fuel issue) Team is on the way to perform a rescue . ETR:2h30 PM INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 20:43:51 Power Generator Failure (Engine broken) Engine broken , waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 20:43:51 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 20:43:51 Dependent Affected by the power issue at the main site Affected by HDC300 INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 16:01:51 Power Power Failure (E-power system fail) All the rectifiers are faulty on the Epower. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 16:01:51 Dependent Affected by the power issue at the main site Affected by HDO511 INC389805 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/11/2020 5:02 9:27:51 Power Generator failure (Indeterminate) Portable genset is out of fuel, New update will be share once available by TP team INC389805 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 5:02 9:27:51 Dependent Affected by the fuel issue at the main site Affected by HDN125 INC389808 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 5:27 9:02:51 Power Generator failure (Indeterminate) Refueling done, but site remains down. Power team has been informed; ETA not available yet. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 8:54:51 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/11/2020 11:30 AM . ETR not yet provided INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 8:54:51 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 8:54:51 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389741 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/11/2020 7:01 7:28:51 Transmission Transmission (RAU failure) issue at the Far-end HDO311 . Team is on site working INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 8:17 6:12:51 Power Generator failure (Indeterminate) Engine cover cracked. Follow-up is ongoing by TP power team. ETR not available yet. INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 6:10:51 Power Power Failure (Indeterminate) Genset suspected broken . Team is still on site for further checking up INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 9:16 5:13:51 Transmission Transmission (Indeterminate) site is still bounced .TX Team is awaiting for Power Team assistance for further diagnostic INC389895 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 10:59 3:30:51 Power Generator failure (Indeterminate) ETA 12:40 pm expired. New update is still expected from TP. INC389915 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 12:11 2:18:51 Power Generator failure (Indeterminate) ETA 1:45 pm expired. New update is still expected from TP. INC389921 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 6/11/2020 12:14 2:15:51 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC390021 HDO496 MORNE_LAZARRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:24 2:05:51 Power Generator failure (Indeterminate) Team has been informed; ETA 2:10 pm. INC389920 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:31 1:58:51 Power Generator failure (Indeterminate) Team has been informed , ETA 3:30 PM INC389930 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:56 1:33:51 Power Generator failure (Indeterminate) Team has been informed; ETA 3:10 pm. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 12:37:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 18:37:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1424:35:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 347:46:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 267:51:18 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 119:23:18 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 92:57:18 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 88:23:18 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 47:49:18 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 26:19:18 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 23:17:18 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 22:02:18 RBS RBS Fault (Indeterminate) DRU faulty// DRU spare needed. INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 8:00 6:37:18 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Digicel 6/11/2020 8:22 6:15:18 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC389849 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/11/2020 8:39 5:58:18 Transmission Transmission (Indeterminate) Power team already performed on the site, TX team is requested. ETA not provided yet INC389874 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/11/2020 10:18 4:19:18 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC389900 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/11/2020 11:15 3:22:18 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 2:07:18 Transmission Transmission (Indeterminate) Team has informed, ETA: 2:40 PM INC389894 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/11/2020 13:25 1:12:18 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 12:39:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 18:39:36 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 2:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 2:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC390015 HDO485 FONEMED Port-au-Prince Huawei C Talkpool 6/11/2020 11:57 2:41:51 Power Power Failure (Indeterminate) Team is working on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 14:22:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 20:22:46 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 4 0 0 30 ZTE 3 3 1 0 3 Huawei 15 15 14 2 15 Network 44 22 15 2 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 4 16 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 747:11:00 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 389:17:00 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 378:56:00 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 356:51:00 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 220:37:00 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 145:28:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 118:39:00 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 74:05:00 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 57:19:00 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 41:50:00 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 41:50:00 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 41:50:00 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 40:01:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am.Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 38:39:00 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 22:35:00 Power Generator Failure (Engine broken) Engine broken , waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 22:35:00 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 22:35:00 Dependent Affected by the power issue at the main site Affected by HDC300 INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 17:53:00 Power Power Failure (E-power system fail) All the rectifiers are faulty on the Epower. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 17:53:00 Dependent Affected by the power issue at the main site Affected by HDO511 INC389805 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/11/2020 5:02 11:19:00 Power Generator failure (Indeterminate) Portable genset is out of fuel, New update will be share once available by TP team INC389805 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 5:02 11:19:00 Dependent Affected by the fuel issue at the main site Affected by HDN125 INC389808 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 5:27 10:54:00 Power Generator failure (Indeterminate) ETA 3:15 pm expired. Team is expected to be on site at 4:30 pm. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 10:46:00 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/11/2020 11:30 AM . ETR not yet provided INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 10:46:00 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 10:46:00 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389741 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/11/2020 7:01 9:20:00 Transmission Transmission (RAU failure) issue at the Far-end HDO311 . Team is on site working INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 8:17 8:04:00 Power Generator failure (Indeterminate) Engine cover cracked. Two P26 already approved by Digicel for the replacement. ETR to be provided by TP. INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 8:02:00 Power Power Failure (Indeterminate) Genset suspected broken . Team is still on site for further checking up INC389849 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/11/2020 8:39 7:42:00 Transmission Transmission (Indeterminate) Power team already performed on the site, TX team is requested. ETA not provided yet INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 9:16 7:05:00 Transmission Transmission (Indeterminate) site is still bounced .TX Team is awaiting for Power Team assistance for further diagnostic INC389915 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 12:11 4:10:00 Power Generator failure (Indeterminate) Team is on site. INC389921 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 6/11/2020 12:14 4:07:00 Fuel Generator failure (Fuel issue) Team is on the way to perform a rescue . ETR:5h30 PM INC389920 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:31 3:50:00 Power Generator failure (Indeterminate) Team is waiting for access INC389930 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:56 3:25:00 Power Generator failure (Indeterminate) Team is waiting for access. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 14:15 2:06:00 Power Power Failure (Indeterminate) Team is on the way. ETA:4h20 PM. INC390045 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 14:20 2:01:00 Power Generator failure (Indeterminate) Team has been informed; ETA 4:10 pm. INC390045 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/11/2020 14:20 2:01:00 Dependent Affected by the power issue at the main site Affected by HDO021 INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the power issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 1:06:00 Transmission Transmission (Indeterminate) Team is already dispatched . ETA:6 PM INC389962 HGA023 BARADERE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the Transmission issue at the main site Affected by SDH029 INC389962 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the Transmission issue at the main site Affected by SDH029 INC389962 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the Transmission issue at the main site Affected by SDH029 INC389921 HDS266 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/11/2020 15:17 1:04:00 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC389964 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 6/11/2020 15:36 0:45:00 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC389965 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 15:41 0:40:00 Power Power Failure (Indeterminate) Sector will be restored with commercial power ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Thu Jun 11 14:24:56 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 11 Jun 2020 20:24:56 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: HDS253: As stated previously access is blocked by local population. No ETA is possible until this is resolved. Best Regards, [cid:image001.jpg at 01D6400C.D1B1E450] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Thursday, June 11, 2020 4:23 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 4 0 0 30 ZTE 3 3 1 0 3 Huawei 15 15 14 2 15 Network 44 22 15 2 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 4 16 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 747:11:00 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 389:17:00 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 378:56:00 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 356:51:00 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 220:37:00 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 145:28:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 118:39:00 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 74:05:00 Power Generator failure (Indeterminate) Site is reported out of fuel and Fuel team is awaiting that site is set in automatically mode before refueling INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 57:19:00 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 41:50:00 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 41:50:00 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 41:50:00 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 40:01:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am.Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 38:39:00 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 22:35:00 Power Generator Failure (Engine broken) Engine broken , waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 22:35:00 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 22:35:00 Dependent Affected by the power issue at the main site Affected by HDC300 INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 17:53:00 Power Power Failure (E-power system fail) All the rectifiers are faulty on the Epower. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 17:53:00 Dependent Affected by the power issue at the main site Affected by HDO511 INC389805 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/11/2020 5:02 11:19:00 Power Generator failure (Indeterminate) Portable genset is out of fuel, New update will be share once available by TP team INC389805 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 5:02 11:19:00 Dependent Affected by the fuel issue at the main site Affected by HDN125 INC389808 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 5:27 10:54:00 Power Generator failure (Indeterminate) ETA 3:15 pm expired. Team is expected to be on site at 4:30 pm. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 10:46:00 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/11/2020 11:30 AM . ETR not yet provided INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 10:46:00 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 10:46:00 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389741 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/11/2020 7:01 9:20:00 Transmission Transmission (RAU failure) issue at the Far-end HDO311 . Team is on site working INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 8:17 8:04:00 Power Generator failure (Indeterminate) Engine cover cracked. Two P26 already approved by Digicel for the replacement. ETR to be provided by TP. INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 8:02:00 Power Power Failure (Indeterminate) Genset suspected broken . Team is still on site for further checking up INC389849 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/11/2020 8:39 7:42:00 Transmission Transmission (Indeterminate) Power team already performed on the site, TX team is requested. ETA not provided yet INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 9:16 7:05:00 Transmission Transmission (Indeterminate) site is still bounced .TX Team is awaiting for Power Team assistance for further diagnostic INC389915 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 12:11 4:10:00 Power Generator failure (Indeterminate) Team is on site. INC389921 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A O&M FUEL 6/11/2020 12:14 4:07:00 Fuel Generator failure (Fuel issue) Team is on the way to perform a rescue . ETR:5h30 PM INC389920 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:31 3:50:00 Power Generator failure (Indeterminate) Team is waiting for access INC389930 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:56 3:25:00 Power Generator failure (Indeterminate) Team is waiting for access. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 14:15 2:06:00 Power Power Failure (Indeterminate) Team is on the way. ETA:4h20 PM. INC390045 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 14:20 2:01:00 Power Generator failure (Indeterminate) Team has been informed; ETA 4:10 pm. INC390045 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/11/2020 14:20 2:01:00 Dependent Affected by the power issue at the main site Affected by HDO021 INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the power issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 1:06:00 Transmission Transmission (Indeterminate) Team is already dispatched . ETA:6 PM INC389962 HGA023 BARADERE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the Transmission issue at the main site Affected by SDH029 INC389962 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the Transmission issue at the main site Affected by SDH029 INC389962 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 1:06:00 Dependent Affected by the Transmission issue at the main site Affected by SDH029 INC389921 HDS266 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/11/2020 15:17 1:04:00 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided INC389964 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 6/11/2020 15:36 0:45:00 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC389965 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 15:41 0:40:00 Power Power Failure (Indeterminate) Sector will be restored with commercial power ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 16:23:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 22:23:57 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1428:20:50 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 351:31:50 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 271:36:50 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 123:08:50 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 116:27:50 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 96:42:50 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC387993 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:38 92:44:50 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested. ETR Not yet available INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 92:08:50 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 51:34:50 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 30:04:50 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 27:02:50 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 25:47:50 RBS RBS Fault (Indeterminate) DRU faulty// DRU spare needed. INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 8:00 10:22:50 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Digicel 6/11/2020 8:22 10:00:50 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC389849 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/11/2020 8:39 9:43:50 Transmission Transmission (Indeterminate) Power team already performed on the site, Tx team is requested. ETA: 6:30 PM INC389874 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/11/2020 10:18 8:04:50 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC389900 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/11/2020 11:15 7:07:50 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC390062 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/11/2020 15:17 3:05:50 Transmission Transmission (Indeterminate) Power team already performed on the site, Tx team is requested. ETA not provided yet INC389965 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/11/2020 15:41 2:41:50 Power Power Failure (Indeterminate) Sector will be restored with commercial power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 17:55:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 11 Jun 2020 23:55:07 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 11th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 11th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 750:35:14 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 392:41:14 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 382:20:14 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 360:15:14 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 224:01:14 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 148:52:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 122:03:14 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 77:29:14 Power Generator failure (Indeterminate) Site is reported out of fuel and somes spares are missed to to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 60:43:14 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 45:14:14 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 45:14:14 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 45:14:14 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 43:25:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am.Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 42:03:14 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 25:59:14 Power Generator Failure (Engine broken) Engine broken , waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 25:59:14 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 25:59:14 Dependent Affected by the power issue at the main site Affected by HDC300 INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 21:17:14 Power Power Failure (E-power system fail) All the rectifiers are faulty on the Epower. No spare available tonight. ETR to be provided INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 21:17:14 Dependent Affected by the power issue at the main site Affected by HDO511 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 14:10:14 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 14:10:14 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 14:10:14 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389741 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/11/2020 7:01 12:44:14 Transmission Transmission (MMU failure) RAU replaced at the Far-end HDO311 . Site back up and down again . MMU suspected faulty at SDH003. Team is on the way . ETA:7h30 PM INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 8:17 11:28:14 Power Generator failure (Indeterminate) Genset swapping is ongoing on site. INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 11:26:14 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389849 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/11/2020 8:39 11:06:14 Transmission Transmission (Indeterminate) Power team already performed on the site, Tx team is requested. ETA:7h00 PM INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 9:16 10:29:14 Transmission Transmission (Indeterminate) site is still bounced .TX Team is awaiting for Power Team assistance for further diagnostic INC389846 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:14 7:31:14 Power Generator failure (Indeterminate) rescue done and Power Team is sent to start the genset . ETA to be provided INC390045 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 14:20 5:25:14 Power Generator failure (Indeterminate) Team is still working on site. INC390045 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 14:20 5:25:14 Dependent Affected by the power issue at the main site Affected by HDO021 INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 4:30:14 Power Generator Failure (Alternator Failure) Faulty AC Alternator burned . Pictures are awaiting for confirmation INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 4:30:14 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 4:30:14 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 4:30:14 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 4:30:14 Dependent Affected by the power issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 4:30:14 Dependent Affected by the power issue at the main site Affected by HDS241 INC389965 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 15:41 4:04:14 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 2:51:14 Power Power Failure (Indeterminate) Team is already informed . ETA:7h30 PM INC389984 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/11/2020 17:08 2:37:14 Power Power Failure (Indeterminate) Team is already dispatched . ETA:7 PM INC390084 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/11/2020 17:17 2:28:14 Power Power Failure (Indeterminate) Team is already dispatched . ETA :7h10 PM INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 2:24:14 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC390100 HGA001 MIRAGOANE_II Nippes Ericsson 3G A Talkpool 6/11/2020 18:06 1:39:14 Power Power Failure (Indeterminate) Team has been dispatched. ETA not yet available INC390100 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 3G C Talkpool 6/11/2020 18:06 1:39:14 Dependent Affected by the power issue at the main site Affected by power issue in HGA001 INC390100 HGA030 MORNE_BLANC Nippes Ericsson 3G A Talkpool 6/11/2020 18:06 1:39:14 Dependent Affected by the power issue at the main site Affected by power issue in HGA001 INC390100 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/11/2020 18:06 1:39:14 Dependent Affected by the power issue at the main site Affected by power issue in HGA001 INC390100 HGA008 PAILLANT Nippes Ericsson 3G D Talkpool 6/11/2020 18:06 1:39:14 Dependent Affected by the power issue at the main site Affected by power issue in HGA001 INC390100 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/11/2020 18:06 1:39:14 Dependent Affected by the power issue at the main site Affected by power issue in HGA001 INC390107 HGA132 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/11/2020 18:40 1:05:14 Power Power Failure (Indeterminate) Team is already dispatched . ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1429:43:14 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 352:54:14 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 272:59:14 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 124:31:14 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 98:05:14 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 93:31:14 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 52:57:14 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 31:27:14 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 28:25:14 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 27:10:14 RBS RBS Fault (Indeterminate) DRU faulty// DRU spare needed. INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 8:00 11:45:14 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Digicel 6/11/2020 8:22 11:23:14 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC389874 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/11/2020 10:18 9:27:14 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC389900 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/11/2020 11:15 8:30:14 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC390062 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/11/2020 15:17 4:28:14 Transmission Transmission (Indeterminate) Power team already performed on the site, TX team is requested. ETA not provided yet INC389894 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/11/2020 18:34 1:11:14 Power Power Failure (Indeterminate) Team has been informed , ETA not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC389730 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/11/2020 6:10 6/11/2020 7:48 1:38:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK Back on air when the batteries have been recharged INC389032 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/11/2020 6:05 6/12/2020 7:28 25:23:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure OK Back on air when the batteries have been recharged INC389873 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/11/2020 10:18 6/11/2020 13:28 3:10:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK Radiator cleaned INC389873 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/11/2020 10:18 6/11/2020 13:28 3:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383. OK Back up with the main site INC389873 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/11/2020 10:18 6/11/2020 13:28 3:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383. OK Back up with the main site INC389873 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/11/2020 10:18 6/11/2020 13:28 3:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383. OK Back up with the main site INC389873 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/11/2020 10:18 6/11/2020 13:28 3:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383. OK Back up with the main site INC389508 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D O&M FUEL 6/10/2020 16:50 6/11/2020 14:50 22:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC389921 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/11/2020 15:17 6/11/2020 16:35 1:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from team INC389615 HAIDO308 WILLIAMSON Ouest Huawei 2G+3G+LTE A O&M_fuel 6/10/2020 22:08 6/11/2020 11:49 13:41:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Fuel added genset restarted INC389615 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 6/11/2020 11:49 13:41:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDO308 Cascaded Restored with the main INC389615 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 6/11/2020 11:49 13:41:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDO308 Cascaded Restored with the main INC389615 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M_fuel 6/10/2020 22:08 6/11/2020 11:49 13:41:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDO308 Cascaded Restored with the main INC389526 HAIDN200 QUARTIER_MORIN Nord ZTE 2G+3G+LTE C Talkpool 6/10/2020 18:51 6/11/2020 6:34 11:43:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) CSU Found freeze OK Team has reset the CSU INC386134 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/10/2020 22:20 6/11/2020 7:44 9:24:24 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar site Need to be justified Back on air with sunrise INC389640 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/10/2020 20:22 6/11/2020 10:44 14:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Restored by itself INC389753 HDN260 PREVAL Nord Ericsson 3G B Talkpool 6/11/2020 8:28 6/11/2020 11:56 3:28:00 4:00:00 Compliant RBS RBS Fault (Software Issue) License issue OK RNC team has insert a license INC389760 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/11/2020 8:42 6/11/2020 12:15 3:33:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are still pending from TP INC389760 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/11/2020 8:42 6/11/2020 12:15 3:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN295 Cascaded Restored with the main INC389923 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/11/2020 12:36 6/11/2020 13:12 0:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Restored by itself INC388382 HDN006 MADELINE Nord ZTE 2G+3G+LTE B Talkpool 6/8/2020 16:00 6/8/2020 16:00 0:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are still pending from TP INC388899 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/9/2020 16:24 6/11/2020 13:17 44:53:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are still pending from TP INC389964 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 6/11/2020 15:36 6/11/2020 15:50 0:14:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Restored by itself INC389920 HDC032 Montrouis III Centre Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:31 6/11/2020 17:52 5:21:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) ECU Data Failed Need to be justified HPU board has been reset and genset restarted INC389805 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/11/2020 5:02 6/11/2020 17:32 12:30:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset out of fuel OK Fuel added genset restarted INC389805 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 5:02 6/11/2020 17:32 12:30:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDN125 Cascaded Back on air with the main site INC389671 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 23:00 6/11/2020 7:48 8:48:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Failed to start due to starter battery faulty Need to be justified Genset was restarted with another battery. INC389677 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/11/2020 1:45 6/11/2020 7:43 5:58:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Due to front /rear seal faulty Need to be justified 1 and 1/2 gallon of oil added. INC389726 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/11/2020 5:37 6/11/2020 5:45 0:08:02 4:00:00 Compliant Power Power Failure (Indeterminate) Low distilled water alarm OK 8 gallons of distilled water added. INC389544 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:01 6/11/2020 7:24 9:23:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified 1 gallon of oil and 2 gallons of coolant added. INC389816 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 6:33 6/11/2020 8:23 1:49:53 4:00:00 Compliant Power Generator failure (Low oil Pressure) Indeterminate OK 1 gallon of oil added INC389680 HDO267 IBOLELE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/11/2020 5:48 6/11/2020 11:23 5:35:00 4:00:00 Not Compliant Power Generator failure (High temperature) Due to water leakage Need to be justified 1 gallon of coolant added. INC389563 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 22:46 6/11/2020 10:20 11:34:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC389540 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/10/2020 20:33 6/11/2020 13:32 16:59:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier failure Need to be justified 1 rectifier has been added. INC389540 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 20:33 6/11/2020 13:32 16:59:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO208 Cascaded Site is back in service once issue solve at the main site. INC390012 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/11/2020 11:53 6/11/2020 13:36 1:42:50 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC388573 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/9/2020 8:33 6/11/2020 13:58 53:24:22 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset was restarted by TP after refueling. INC389895 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 10:59 6/11/2020 14:20 3:20:44 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390021 HDO496 MORNE_LAZARRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:24 6/11/2020 15:17 2:52:14 4:00:00 Compliant Power Generator failure (High temperature) Due to dirty radiator OK 1 gallon of water added. INC389915 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 12:11 6/11/2020 16:20 4:08:52 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel leakage Need to be justified Fuel leakage was fixed. INC389808 HDO223 DELMAS_10 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 5:27 6/11/2020 16:30 11:03:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset was restarted by TP after refueling. INC389930 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:56 6/11/2020 16:51 3:54:14 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC389986 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 16:34 6/11/2020 18:06 1:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC389634 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 3G A Talkpool 6/11/2020 15:17 6/11/2020 16:35 1:18:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC389681 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/11/2020 0:06 6/11/2020 9:00 8:54:00 4:00:00 Compliant Power Power Failure (E-power system fail) EDH source failed Need to be justified Site back on air with commercial power INC389545 HDN206 PORTAIL_OUANAMINTHE Nord-Ouest Ericsson 3G D Talkpool 6/10/2020 20:48 6/11/2020 13:52 17:04:00 4:00:00 Compliant RBS RBS Fault (Feeder CableFailure) Indeterminate Spare fiber cable split INC389894 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/11/2020 13:25 6/11/2020 16:51 3:26:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details still pending form contractor INC389965 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/11/2020 15:41 6/11/2020 18:11 2:30:00 4:00:00 Compliant Power Power Failure (E-power system fail) EDH source failed Need to be justified Site back on air with commercial power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 18:03:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 00:03:32 +0000 Subject: [Rantt] HDN220|ICT In-Reply-To: References: Message-ID: Hello Fenelon, As discussed, please send a team to check the ICT Equipment at HDN220. Thank you in advance for your support Ref.: INC390121 Regards, Dadidson SULLY NOC Team [cid:image001.jpg at 01D61957.A00D8CA0] From: Steve Pedre Sent: Thursday, June 11, 2020 7:53 PM To: Haiti Noc Cc: HAI_BSE ; Hai_Business_p2p_Support Subject: HDN220|ICT Hello NOC , Please send Talk Pool to check ICT Equipment at HDN220 . Reference : INC390121 Best regards, [cid:image003.png at 01D6402B.50B48EB0] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 64635 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 19988 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 18:52:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 00:52:15 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 5 12 8 15 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 1 0 0 24 ZTE 4 4 2 0 4 Huawei 12 12 12 2 12 Network 39 17 14 2 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 1 12 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 751:39:47 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 393:45:47 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 383:24:47 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 361:19:47 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 225:05:47 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 149:56:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 123:07:47 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 78:33:47 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 61:47:47 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 46:18:47 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 46:18:47 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 46:18:47 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 44:29:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 43:07:47 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 27:03:47 Power Generator Failure (Engine broken) Engine broken , waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 27:03:47 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 27:03:47 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 15:14:47 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 15:14:47 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 15:14:47 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 8:17 12:32:47 Power Generator failure (Indeterminate) Genset swapping is ongoing on site. INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 12:30:47 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 9:16 11:33:47 Transmission Transmission (Indeterminate) site is still bounced .TX Team is awaiting for Power Team assistance for further diagnostic INC389846 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 6/11/2020 12:14 8:35:47 Power Generator failure (Indeterminate) rescue done and Power Team is sent to start the genset . ETA to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 8:19:47 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC390045 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 6/11/2020 14:20 6:29:47 Power Power Failure (Indeterminate) Team is working on site. INC390045 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 14:20 6:29:47 Power Generator failure (Indeterminate) Team is still working on site. INC390045 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/11/2020 14:20 6:29:47 Dependent Affected by the power issue at the main site Affected by HDO021 INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 5:34:47 Power Generator Failure (Alternator Failure) Faulty AC Alternator burned . Follow up is ongoing. ETA 9:00 PM INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 5:34:47 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 5:34:47 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 5:34:47 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 5:34:47 Dependent Affected by the power issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 5:34:47 Dependent Affected by the power issue at the main site Affected by HDS241 INC389971 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 6/11/2020 16:11 4:38:47 Power Power Failure (Indeterminate) The technician is aware but he won't get access to the site without badge. New update will be share once available. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 3:55:47 Power Power Failure (Indeterminate) Team is working on site. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 3:32:47 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 3:28:47 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 1:26:47 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC390117 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/11/2020 19:26 1:23:47 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Thu Jun 11 19:06:26 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Fri, 12 Jun 2020 01:06:26 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Confirm who was informed about HDO411, thanks ? Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 11/06/2020 20:52 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M , Hai_SalesGM Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 5 12 8 15 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 1 0 0 24 ZTE 4 4 2 0 4 Huawei 12 12 12 2 12 Network 39 17 14 2 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 3 0 1 12 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 751:39:47 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 393:45:47 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 383:24:47 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 361:19:47 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 225:05:47 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 149:56:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 123:07:47 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 78:33:47 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 61:47:47 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 46:18:47 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 46:18:47 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 46:18:47 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 44:29:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 43:07:47 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 27:03:47 Power Generator Failure (Engine broken) Engine broken , waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 27:03:47 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 27:03:47 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 15:14:47 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 15:14:47 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 15:14:47 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 8:17 12:32:47 Power Generator failure (Indeterminate) Genset swapping is ongoing on site. INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 12:30:47 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 9:16 11:33:47 Transmission Transmission (Indeterminate) site is still bounced .TX Team is awaiting for Power Team assistance for further diagnostic INC389846 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 6/11/2020 12:14 8:35:47 Power Generator failure (Indeterminate) rescue done and Power Team is sent to start the genset . ETA to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 8:19:47 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC390045 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 6/11/2020 14:20 6:29:47 Power Power Failure (Indeterminate) Team is working on site. INC390045 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 14:20 6:29:47 Power Generator failure (Indeterminate) Team is still working on site. INC390045 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/11/2020 14:20 6:29:47 Dependent Affected by the power issue at the main site Affected by HDO021 INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 5:34:47 Power Generator Failure (Alternator Failure) Faulty AC Alternator burned . Follow up is ongoing. ETA 9:00 PM INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 5:34:47 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 5:34:47 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 5:34:47 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 5:34:47 Dependent Affected by the power issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 5:34:47 Dependent Affected by the power issue at the main site Affected by HDS241 INC389971 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 6/11/2020 16:11 4:38:47 Power Power Failure (Indeterminate) The technician is aware but he won't get access to the site without badge. New update will be share once available. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 3:55:47 Power Power Failure (Indeterminate) Team is working on site. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 3:32:47 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 3:28:47 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 1:26:47 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC390117 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/11/2020 19:26 1:23:47 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can?t reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 19:58:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 01:58:57 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC390209 HAIDC003 PIERRE_PAYEN North Huawei A Talkpool 6/11/2020 19:17 2:40:44 Power Power Failure (Indeterminate) The technician is aware but he won't get access to the site without badge. New update will be share once available. INC390122 HDO586 RTE DE DELMAS Port-au-Prince Huawei A Talkpool 6/11/2020 19:57 2:00:44 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC390223 HDO008 SHODECOSA Port-au-Prince Huawei B Talkpool 6/11/2020 20:33 1:24:44 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 20:00:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 02:00:26 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1431:57:28 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 355:08:28 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 275:13:28 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 126:45:28 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 120:04:28 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 100:19:28 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC387993 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:38 96:21:28 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested. ETR Not yet available INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 95:45:28 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 55:11:28 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389448 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/10/2020 12:18 33:41:28 RBS RBS Fault (RRU failure) Faulty RRUS01B3, spare needed INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 30:39:28 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 29:24:28 RBS RBS Fault (Indeterminate) DRU faulty// DRU spare needed. INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 8:00 13:59:28 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Digicel 6/11/2020 8:22 13:37:28 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC389874 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/11/2020 10:18 11:41:28 Power Power Failure (Indeterminate) Sector will be restored with commercial power INC389900 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/11/2020 11:15 10:44:28 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC390062 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/11/2020 15:17 6:42:28 Transmission Transmission (Indeterminate) Power team already performed on the site, TX team is requested. ETA not provided yet INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/11/2020 18:00 3:59:28 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388740 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/11/2020 18:00 3:59:28 RBS RBS Fault (Indeterminate) No power issue found, TX Team is already dispatched . ETA to be provided INC389894 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/11/2020 20:12 1:47:28 Power Power Failure (Indeterminate) There is an illegal connection on the site, Power team is aware. New update will be share once available INC390226 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/11/2020 20:38 1:21:28 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 20:01:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 02:01:57 +0000 Subject: [Rantt] Recall: Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Haiti Noc would like to recall the message, "Partially_Down_Sites_REPORT in the network (09:00 PM).". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Thu Jun 11 20:02:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 02:02:49 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1431:59:38 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 355:10:38 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 275:15:38 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 126:47:38 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 120:06:38 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 100:21:38 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 95:47:38 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 55:13:38 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 30:41:38 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 29:26:38 RBS RBS Fault (Indeterminate) DRU faulty// DRU spare needed. INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Digicel 6/11/2020 8:22 13:39:38 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC389900 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/11/2020 11:15 10:46:38 RBS RBS Fault (Indeterminate) Solar site system, sector will be up when batteries are fully charged with sunrise. INC390062 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/11/2020 15:17 6:44:38 Transmission Transmission (Indeterminate) Power team already performed on the site, TX team is requested. ETA not provided yet INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/11/2020 18:00 4:01:38 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388740 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/11/2020 18:00 4:01:38 RBS RBS Fault (Indeterminate) No power issue found, TX Team is already dispatched . ETA to be provided INC389894 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/11/2020 20:12 1:49:38 Power Power Failure (Indeterminate) There is an illegal connection on the site, Power team is aware. New update will be share once available INC390226 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/11/2020 20:38 1:23:38 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 20:44:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 02:44:59 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 7 13 9 14 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 2 0 0 25 ZTE 6 6 3 0 6 Huawei 12 12 12 2 12 Network 42 20 15 2 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 1 12 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 753:32:17 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 395:38:17 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 385:17:17 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 363:12:17 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 226:58:17 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 151:49:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 125:00:17 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 80:26:17 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 63:40:17 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 48:11:17 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 48:11:17 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 48:11:17 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, team will be on the site early in the morning. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 46:22:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 45:00:17 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 28:56:17 Power Generator Failure (Engine broken) Portable genset will be installed on the site tomorrow in the morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 28:56:17 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 28:56:17 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 17:07:17 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 17:07:17 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 17:07:17 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 14:23:17 Power Generator Failure (Engine broken) Talkpool Break down the genset, update is expected from them. INC389846 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE+TDD A Talkpool 6/11/2020 12:14 10:28:17 Power Generator failure (Indeterminate) TP cannot provided any update. INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 10:12:17 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region, ETR tomorrow in the morning. INC390045 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 14:20 8:22:17 Power Generator failure (Indeterminate) Feedback requesting from Talkpool BO regarding if the team is still working on site. More update will be shared within 30mn (10h30 PM) INC390045 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/11/2020 14:20 8:22:17 Dependent Affected by the power issue at the main site Affected by HDO021 INC390045 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 6/11/2020 14:20 8:22:17 Power Power Failure (Indeterminate) Team is working on site. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 7:27:17 Power Generator Failure (Alternator Failure) Faulty AC Alternator burned .Team is working on site. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 7:27:17 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 7:27:17 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 7:27:17 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 7:27:17 Dependent Affected by the power issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 7:27:17 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 5:48:17 Power Power Failure (Indeterminate) Team is working on site. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 5:25:17 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 3:19:17 Power Power Failure (Indeterminate) Team cannot reach the due to unsafe area, a policeman was killed in the area. Next update is expected at 11:00PM INC390117 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/11/2020 19:26 3:16:17 Power Power Failure (Indeterminate) Due to heavy rain in the site area, the intervention will be delayed. ETA: Not yet available INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 6/11/2020 19:50 2:52:17 Power Power Failure (Indeterminate) Team is informed, ETA 11:45 PM INC390217 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 20:06 2:36:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h50 PM INC390225 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 20:32 2:10:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 1:33:17 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 07h30 AM INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 21:18 1:24:17 Transmission Transmission (Indeterminate) site is still bounced .Team is working on site. INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 1:04:17 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC390146 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 6/11/2020 21:46 0:56:17 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 22:48:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 04:48:29 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 10 17 19 16 62 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 15 0 0 44 ZTE 8 8 5 0 8 Huawei 10 10 10 0 10 Network 49 33 15 0 62 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 4 0 1 27 62 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 755:36:11 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 397:42:11 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 387:21:11 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 365:16:11 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 229:02:11 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 153:53:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 127:04:11 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 82:30:11 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 65:44:11 Power Generator Failure (Engine broken) Engine blocked, team will be on the site in the morning. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 50:15:11 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 50:15:11 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 50:15:11 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 48:26:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 47:04:11 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 31:00:11 Power Generator Failure (Engine broken) Engine broken , team will be on the site in the morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 31:00:11 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 31:00:11 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 19:11:11 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 19:11:11 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 19:11:11 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 16:27:11 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 16:24:11 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 12:16:11 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 9:31:11 Power Generator Failure (Alternator Failure) Faulty AC Alternator burned .Team is working on site. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 9:31:11 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 9:31:11 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 9:31:11 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 9:31:11 Dependent Affected by the power issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 9:31:11 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 7:52:11 Power Power Failure (Indeterminate) Team is working on site. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 7:29:11 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 7:25:11 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 5:23:11 Power Power Failure (Indeterminate) Team cannot reach the due to unsafe area, a policeman was killed in the area. Next update is expected at 11:00PM INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C Talkpool 6/11/2020 19:50 4:56:11 Power Power Failure (Indeterminate) Site suspected down for fuel, waiting for pictures. INC390225 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 20:32 4:14:11 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 3:49:11 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 3:37:11 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 07h30 AM INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 21:18 3:28:11 Transmission Transmission (Indeterminate) Team left the site, for a trouble shooting on HGA043, ETA not yet provided INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 3:08:11 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7: 00AM. INC390146 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 6/11/2020 21:46 3:00:11 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC390248 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 22:13 2:33:11 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h30 AM INC390154 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 22:29 2:17:11 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC390253 HGA005 LOMOND Nippes Ericsson 2G+3G A Talkpool 6/11/2020 22:54 1:52:11 Power Power Failure (Indeterminate) Team is informed, ETA 2:00 AM INC390253 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G C Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA011 ANSE_A_VEAU Nippes Ericsson 3G A Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA014 AZILE Nippes Ericsson 3G B Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA025 SALAGNAC Nippes Ericsson 3G B Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA021 ARNAULD Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G C Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA042 BRAND Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA034 POCHETTE BOJO Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 1:52:11 Dependent Affected by the power issue at the main site Attached to HGA005 INC390256 HAIDO284 Mahotiere 81 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:06 1:40:11 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390162 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 23:14 1:32:11 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC390225 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 23:29 1:17:11 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC390260 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:35 1:11:11 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 22:51:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 04:51:09 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1434:48:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 357:59:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 278:04:06 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 129:36:06 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 122:55:06 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 103:10:06 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 98:36:06 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 58:02:06 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 33:30:06 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 32:15:06 RBS RBS Fault (Indeterminate) DRU faulty// DRU spare needed. INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/11/2020 18:00 6:50:06 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388740 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/11/2020 18:00 6:50:06 RBS RBS Fault (Indeterminate) No power issue found, TX Team is already dispatched . ETA to be provided INC390226 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/11/2020 20:38 4:12:06 RBS RBS Fault (Indeterminate) Team will reach the site after a troubleshooting that making on HGA043, ETA not provided. INC390156 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G B Talkpool 6/11/2020 22:30 2:20:06 Power Power Failure (Indeterminate) POWER team has been dispatched, waiting for ETA. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 22:52:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 04:52:16 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC390122 HDO586 RTE DE DELMAS Port-au-Prince Huawei A Talkpool 6/11/2020 19:57 4:53:06 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390223 HDO008 SHODECOSA Port-au-Prince Huawei B Talkpool 6/11/2020 20:33 4:17:06 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390254 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE A Talkpool 6/11/2020 22:58 1:52:06 Power Power Failure (Indeterminate) Genset turned off by the owner due to heavy noise. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 23:28:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 05:28:23 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 16 19 18 16 69 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 14 2 0 44 ZTE 14 14 7 0 7 Huawei 11 11 11 0 10 Network 56 39 20 0 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 5 0 2 32 69 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 756:16:38 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 398:22:38 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 388:01:38 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 365:56:38 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 229:42:38 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 154:33:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 127:44:38 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 83:10:38 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 66:24:38 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. Team will be on the site in the morning. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 50:55:38 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 50:55:38 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 50:55:38 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 49:06:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 47:44:38 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 31:40:38 Power Generator Failure (Engine broken) Engine broken, team will be on the site in the morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 31:40:38 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 31:40:38 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 19:51:38 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 19:51:38 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 19:51:38 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 17:07:38 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 17:04:38 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 12:56:38 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 10:11:38 RBS RBS Fault (Indeterminate) AC Alternator has been replaced, TX team has been requested, ETA not yet provided INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 10:11:38 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 10:11:38 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 10:11:38 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 10:11:38 Dependent Affected by the power issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 10:11:38 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 8:32:38 Power Power Failure (Indeterminate) Team is working on site. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 8:09:38 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 8:05:38 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 6:03:38 Power Power Failure (Indeterminate) Team cannot reach the due to unsafe area, a policeman was killed in the area. Next update will be shared once available. INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 5:36:38 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390225 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 20:32 4:54:38 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 4:29:38 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 4:17:38 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 07h30 AM INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 21:18 4:08:38 Transmission Transmission (Indeterminate) Team left the site, for a trouble shooting on HGA043, ETA not yet provided INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 3:48:38 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7: 00AM. INC390259 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 6/11/2020 21:46 3:40:38 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC390248 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 22:13 3:13:38 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h30 AM INC390154 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 22:29 2:57:38 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is still ongoing with concerned team INC390253 HGA005 LOMOND Nippes Ericsson 2G+3G+LTE A Talkpool 6/11/2020 22:54 2:32:38 Power Power Failure (Indeterminate) Team is informed, ETA 2:00 AM INC390253 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA011 ANSE_A_VEAU Nippes Ericsson 3G A Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA014 AZILE Nippes Ericsson 3G B Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA025 SALAGNAC Nippes Ericsson 3G B Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE A Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA021 ARNAULD Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA042 BRAND Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA034 POCHETTE BOJO Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390256 HAIDO284 Mahotiere 81 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:06 2:20:38 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390162 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 23:14 2:12:38 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC390225 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 23:29 1:57:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC390260 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:35 1:51:38 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390265 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 1:01:38 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390265 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 1:01:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 1:01:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO218 MARIANI Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 1:01:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 1:01:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 1:01:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390122 HDO586 RTE DE DELMAS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 0:52 0:34:38 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 11 23:40:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 05:40:38 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM In-Reply-To: References: Message-ID: Hello Bernard, As spoken, please your help is really needed, to much sites are down and your team refuses to reach them. HDS241 down with 5 sites, power issue fixed and TX team refuses to reach the site now. HDO363 is down since 6/11/2020 9:09:00 PM HDO346 down since 6/11/2020 9:38:00 PM team refuses to reach the site tonight. HDO372 is down since 6/11/2020 9:46:00 PM no ETA HDO310 we would like to know if team is already on the site. HGA005 down with 15 sites, need to push your team to respect the ETA please. HDO534 no ETA until now HDO557 down with 5other sites team refuses to reach it. HDO586 ETA please Regards, Dadidson SULLY NOC Team From: Dadidson Sully On Behalf Of Haiti Noc Sent: Friday, June 12, 2020 1:28 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 01:00 AM Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 16 19 18 16 69 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 14 2 0 44 ZTE 14 14 7 0 7 Huawei 11 11 11 0 10 Network 56 39 20 0 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 5 0 2 32 69 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 756:16:38 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 398:22:38 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 388:01:38 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 365:56:38 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 229:42:38 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 154:33:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 127:44:38 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 83:10:38 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 66:24:38 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. Team will be on the site in the morning. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 50:55:38 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 50:55:38 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 50:55:38 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 49:06:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 47:44:38 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 31:40:38 Power Generator Failure (Engine broken) Engine broken, team will be on the site in the morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 31:40:38 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 31:40:38 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 19:51:38 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 19:51:38 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 19:51:38 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 17:07:38 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 17:04:38 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 12:56:38 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 10:11:38 RBS RBS Fault (Indeterminate) AC Alternator has been replaced, TX team has been requested, ETA not yet provided INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 10:11:38 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 10:11:38 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 10:11:38 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 10:11:38 Dependent Affected by the power issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 10:11:38 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 8:32:38 Power Power Failure (Indeterminate) Team is working on site. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 8:09:38 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 8:05:38 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 6:03:38 Power Power Failure (Indeterminate) Team cannot reach the due to unsafe area, a policeman was killed in the area. Next update will be shared once available. INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 5:36:38 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390225 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 20:32 4:54:38 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 4:29:38 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 4:17:38 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 07h30 AM INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 21:18 4:08:38 Transmission Transmission (Indeterminate) Team left the site, for a trouble shooting on HGA043, ETA not yet provided INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 3:48:38 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7: 00AM. INC390259 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 6/11/2020 21:46 3:40:38 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC390248 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 22:13 3:13:38 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h30 AM INC390154 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 22:29 2:57:38 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is still ongoing with concerned team INC390253 HGA005 LOMOND Nippes Ericsson 2G+3G+LTE A Talkpool 6/11/2020 22:54 2:32:38 Power Power Failure (Indeterminate) Team is informed, ETA 2:00 AM INC390253 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA011 ANSE_A_VEAU Nippes Ericsson 3G A Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA014 AZILE Nippes Ericsson 3G B Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA025 SALAGNAC Nippes Ericsson 3G B Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE A Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA021 ARNAULD Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA042 BRAND Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HGA034 POCHETTE BOJO Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 2:32:38 Dependent Affected by the power issue at the main site Attached to HGA005 INC390256 HAIDO284 Mahotiere 81 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:06 2:20:38 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390162 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 23:14 2:12:38 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC390225 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 23:29 1:57:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC390260 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:35 1:51:38 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390265 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 1:01:38 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390265 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 1:01:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 1:01:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO218 MARIANI Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 1:01:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 1:01:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 1:01:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390122 HDO586 RTE DE DELMAS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 0:52 0:34:38 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 01:43:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 07:43:05 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 16 16 9 18 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 2 0 0 28 ZTE 15 15 8 0 7 Huawei 12 12 12 2 9 Network 58 29 20 2 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 6 0 3 18 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 758:30:34 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 400:36:34 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 390:15:34 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 368:10:34 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 231:56:34 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 156:47:34 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 129:58:34 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 85:24:34 Power Generator failure (Indeterminate) Site is reported out of fuel and some spare are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 68:38:34 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 53:09:34 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, team will be on the site in the morning. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 53:09:34 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 53:09:34 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 51:20:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 49:58:34 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 33:54:34 Power Generator Failure (Engine broken) Engine broken, team will be on the site in the morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 33:54:34 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 33:54:34 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 22:05:34 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 22:05:34 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 22:05:34 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 19:21:34 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 19:18:34 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 15:10:34 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 12:25:34 RBS RBS Fault (Indeterminate) NPU1C is faulty, spare requested, ETR not yet available. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 12:25:34 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 12:25:34 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 12:25:34 Dependent Affected by the power issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 12:25:34 Dependent Affected by the power issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 12:25:34 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 10:46:34 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 10:23:34 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 10:19:34 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 8:17:34 Power Power Failure (Indeterminate) Team cannot reach the due to unsafe area, a policeman was killed in the area. Next update will be shared once available. INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 7:50:34 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390225 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 20:32 7:08:34 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 6:43:34 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 6:31:34 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 07h30 AM INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 21:18 6:22:34 Transmission Transmission (Indeterminate) Team left the site, for a troubleshooting on HGA043, ETA not yet provided INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 6:02:34 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7: 00AM. INC390259 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 6/11/2020 21:46 5:54:34 Transmission Transmission (Indeterminate) After power issue fixed, TX assistance is needed on site. ETA not yet provided INC390154 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 22:29 5:11:34 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390162 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 23:14 4:26:34 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390225 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 23:29 4:11:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC390260 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:35 4:05:34 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390265 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 3:15:34 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390265 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 3:15:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 3:15:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO218 MARIANI Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 3:15:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 3:15:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 3:15:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390266 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/12/2020 0:46 2:54:34 Power Power Failure (Indeterminate) ETA extend due troubleshoot on HGA005. INC390122 HDO586 RTE DE DELMAS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 0:52 2:48:34 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390223 HDO008 SHODECOSA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/12/2020 1:10 2:30:34 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390254 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/12/2020 1:16 2:24:34 Power Power Failure (Indeterminate) Genset turned off by the owner due to heavy noise. INC390244 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 6/12/2020 1:24 2:16:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/12/2020 at 02h05 AM. Feedback expected from them INC390187 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 1:40 2:00:34 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390188 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:50 1:50:34 Power Power Failure (Indeterminate) Team is informed, ETA 7:00 AM INC390188 HDS358 BAUDARY Sud-Est Ericsson 2G A Talkpool 6/12/2020 1:50 1:50:34 Dependent Affected by the power issue at the main site Attached to HDS355 INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 1:46:34 Power Power Failure (Indeterminate) Team is informed, ETA 6:00 Am ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 01:45:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 07:45:07 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC390271 HDC008 CAMP_MARY North Huawei A Talkpool 6/12/2020 1:53 1:51:26 Power Power Failure (Indeterminate) Power team has been dispatched, ETA is expected. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 01:47:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 07:47:27 +0000 Subject: [Rantt] Recall: NOC hourly report at 03:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 03:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri Jun 12 01:48:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 07:48:24 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 16 16 9 18 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 2 0 0 28 ZTE 15 15 8 0 7 Huawei 12 12 12 2 9 Network 58 29 20 2 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 6 0 3 18 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 758:36:58 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 400:42:58 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 390:21:58 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 368:16:58 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 232:02:58 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 156:53:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 130:04:58 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 85:30:58 Power Generator failure (Indeterminate) Site is reported out of fuel and some spare are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 68:44:58 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 53:15:58 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, team will be on the site in the morning. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 53:15:58 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 53:15:58 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 51:26:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 50:04:58 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 34:00:58 Power Generator Failure (Engine broken) Engine broken, team will be on the site in the morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 34:00:58 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 34:00:58 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 22:11:58 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 22:11:58 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 22:11:58 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 19:27:58 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 19:24:58 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 15:16:58 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 12:31:58 Transmission Transmission (NPU Failure) NPU1C is faulty, spare requested, ETR not yet available. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 12:31:58 Dependent Affected by the TX issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 12:31:58 Dependent Affected by the TX issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 12:31:58 Dependent Affected by the TX issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 12:31:58 Dependent Affected by the TX issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 12:31:58 Dependent Affected by the TX issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 10:52:58 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 10:29:58 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 10:25:58 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 8:23:58 Power Power Failure (Indeterminate) Team cannot reach the due to unsafe area, a policeman was killed in the area. Next update will be shared once available. INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 7:56:58 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390225 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 20:32 7:14:58 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 6:49:58 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 6:37:58 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 07h30 AM INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 21:18 6:28:58 Transmission Transmission (Indeterminate) Team left the site, for a troubleshooting on HGA043, ETA not yet provided INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 6:08:58 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7: 00AM. INC390259 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 6/11/2020 21:46 6:00:58 Transmission Transmission (Indeterminate) After power issue fixed, TX assistance is needed on site. ETA not yet provided INC390154 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 22:29 5:17:58 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390162 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 23:14 4:32:58 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390225 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 23:29 4:17:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC390260 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:35 4:11:58 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390265 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 3:21:58 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390265 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 3:21:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 3:21:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO218 MARIANI Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 3:21:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 3:21:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 3:21:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390266 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/12/2020 0:46 3:00:58 Power Power Failure (Indeterminate) ETA extend due troubleshoot on HGA005. INC390122 HDO586 RTE DE DELMAS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 0:52 2:54:58 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390223 HDO008 SHODECOSA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/12/2020 1:10 2:36:58 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390254 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/12/2020 1:16 2:30:58 Power Power Failure (Indeterminate) Genset turned off by the owner due to heavy noise. INC390244 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 6/12/2020 1:24 2:22:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/12/2020 at 02h05 AM. Feedback expected from them INC390187 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 1:40 2:06:58 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390188 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:50 1:56:58 Power Power Failure (Indeterminate) Team is informed, ETA 7:00 AM INC390188 HDS358 BAUDARY Sud-Est Ericsson 2G A Talkpool 6/12/2020 1:50 1:56:58 Dependent Affected by the power issue at the main site Attached to HDS355 INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 1:52:58 Power Power Failure (Indeterminate) Team is informed, ETA 6:00 Am ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 01:49:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 07:49:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1437:46:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 360:57:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 281:02:52 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 132:34:52 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 125:53:52 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 106:08:52 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC387993 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/7/2020 21:38 102:10:52 RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare requested. ETR Not yet available INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 101:34:52 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 61:00:52 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 36:28:52 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 35:13:52 RBS RBS Fault (Indeterminate) DRU faulty// DRU spare needed. INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/11/2020 18:00 9:48:52 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC390226 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/11/2020 20:38 7:10:52 RBS RBS Fault (Indeterminate) Team will reach the site after a troubleshooting that making on HGA043, ETA not provided. INC390156 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G B Talkpool 6/11/2020 22:30 5:18:52 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7: 00AM. INC389894 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/12/2020 1:10 2:38:52 Power Power Failure (Indeterminate) There is an illegal connection on the site, Power team is aware. New update will be share once available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 02:35:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 08:35:24 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 17 17 12 17 63 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 6 2 0 31 ZTE 16 16 8 0 6 Huawei 12 12 12 2 7 Network 58 34 22 2 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 7 0 3 21 63 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 759:24:02 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 401:30:02 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 391:09:02 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 369:04:02 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 232:50:02 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 157:41:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 130:52:02 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 86:18:02 Power Generator failure (Indeterminate) Site is reported out of fuel and somes spares are missed to to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 69:32:02 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 54:03:02 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 54:03:02 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 54:03:02 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 52:14:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 50:52:02 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 34:48:02 Power Generator Failure (Engine broken) Engine broken , waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 34:48:02 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 34:48:02 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 22:59:02 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 22:59:02 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 22:59:02 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 20:15:02 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 20:12:02 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 16:04:02 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 13:19:02 Transmission Transmission (NPU Failure) NPU1C is faulty, spare requested, ETR not yet available. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 13:19:02 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 13:19:02 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 13:19:02 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 13:19:02 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 13:19:02 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 11:40:02 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 11:17:02 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 11:13:02 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 9:11:02 Power Power Failure (Indeterminate) Team cannot reach the due to unsafe area, a policeman was killed in the area. Next update will be shared once available. INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 8:44:02 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390225 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 20:32 8:02:02 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 7:37:02 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 7:25:02 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 07h30 AM INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 21:18 7:16:02 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 6:56:02 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7: 00AM. INC390259 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 6/11/2020 21:46 6:48:02 RBS RBS Fault (Indeterminate) no power issue found, TX team requested, ETA not yet provided. INC390154 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 22:29 6:05:02 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390253 HGA005 LOMOND Nippes Ericsson 2G+3G+LTE A Talkpool 6/11/2020 22:54 5:40:02 Power Power Failure (Indeterminate) Team is working on site INC390253 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 5:40:02 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 5:40:02 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/11/2020 22:54 5:40:02 Dependent Affected by the power issue at the main site Attached to HGA005 INC390253 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G+LTE A Talkpool 6/11/2020 22:54 5:40:02 Dependent Affected by the power issue at the main site Attached to HGA005 INC390162 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 23:14 5:20:02 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390225 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 23:29 5:05:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC390260 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:35 4:59:02 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390265 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 4:09:02 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390265 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 4:09:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 4:09:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO218 MARIANI Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 4:09:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 4:09:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 4:09:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO557 INC390266 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/12/2020 0:46 3:48:02 Power Power Failure (Indeterminate) ETA extend due troubleshoot on HGA005. INC390122 HDO586 RTE DE DELMAS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 0:52 3:42:02 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390223 HDO008 SHODECOSA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/12/2020 1:10 3:24:02 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390254 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/12/2020 1:16 3:18:02 Power Power Failure (Indeterminate) Genset turned off by the owner due to heavy noise. INC390244 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 6/12/2020 1:24 3:10:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/12/2020 at 02h05 AM. Feedback expected from them INC390187 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 1:40 2:54:02 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 2:40:02 Fuel Generator failure (Fuel issue) genset out of fuel, Team is on way to perform the fuel transfer from the main tank. INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:38 1:56:02 Power Power Failure (Indeterminate) Team is informed, RTA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 04:23:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 10:23:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1440:20:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 363:31:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 283:36:08 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 135:08:08 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 128:27:08 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 108:42:08 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 104:08:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 63:34:08 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 39:02:08 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 37:47:08 RBS RBS Fault (Indeterminate) DRU faulty// DRU spare needed. INC390253 HGA005 LOMOND Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 0:28:08 RBS RBS Fault (Indeterminate) After power team interventions, site remains partially down, TX team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 04:45:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 10:45:49 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC390271 HDC008 CAMP_MARY North Huawei A Talkpool 6/12/2020 1:53 4:49:52 Power Power Failure (Indeterminate) Team will be on the site in 10 minutes with fuel for the portable genset. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Nathalie.Toussaint at digicelgroup.com Fri Jun 12 05:23:55 2020 From: Nathalie.Toussaint at digicelgroup.com (Natalie Toussaint) Date: Fri, 12 Jun 2020 11:23:55 +0000 Subject: [Rantt] HDN029 Cambium_AP3 || Service Down In-Reply-To: References: Message-ID: Good morning All, Do you have an update for us regarding the below Regards, Natalie, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [signature] From: Ralph Louis Jacques Sent: Tuesday, June 9, 2020 10:12 PM To: Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante (Gerry.Bolante at talkpool.com) Cc: HAI_BSE ; Hai_CC_Business_Solutions ; Natalie Toussaint ; Jean Arleff Israel Chery ; Pierre Moise Bouloute ; Dadidson Sully Subject: RE: HDN029 Cambium_AP3 || Service Down Hi Everyone, According to information reported in that case after visit on Site today, "Rectifier faulty " and "spare requested" are mentioned into task. Wishing all the concerns person take care of that case and bring a solution in short time. [cid:image003.png at 01D6408A.17FCDB40] Thanks and best regards, From: Ralph Louis Jacques > Sent: Tuesday, June 9, 2020 11:16 AM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante > (Gerry.Bolante at talkpool.com) > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Natalie Toussaint >; Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Subject: RE: HDN029 Cambium_AP3 || Service Down Hello Dorcely, Please receive the new Incident Number as requested INC388802 Regards, From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Tuesday, June 9, 2020 9:46 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante > (Gerry.Bolante at talkpool.com) > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc >; Natalie Toussaint >; Ralph Louis Jacques >; Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Subject: RE: HDN029 Cambium_AP3 || Service Down Jithin, As discussed, please send a team to check the issue on HDN029. NOC Team From: Natalie Toussaint > Sent: Tuesday, June 9, 2020 9:21 AM To: Ralph Louis Jacques >; Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: RE: HDN029 Cambium_AP3 || Service Down Good morning Guys, We have 5 down customer on this site past 5 days. We really need your support . We thank you for your collaboration Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [signature] From: Ralph Louis Jacques > Sent: Tuesday, June 9, 2020 9:18 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: RE: HDN029 Cambium_AP3 || Service Down Hello NOC, Consider the case below, your support please! Reminder From: Ralph Louis Jacques Sent: Thursday, June 4, 2020 11:53 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: HDN029 Cambium_AP3 || Service Down Hello NOC, Would you please follow up with TP to check ICT equipment at HDN029 Cambium_AP3 Reference ID : INC386305 [cid:image004.png at 01D6408A.17FCDB40] Kind regards, ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 4674 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 1593 bytes Desc: image004.png URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 05:38:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 11:38:00 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 12th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 12th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 762:09:21 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 404:15:21 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 393:54:21 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 371:49:21 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 235:35:21 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 160:26:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 133:37:21 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 89:03:21 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 72:17:21 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 56:48:21 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 56:48:21 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 56:48:21 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 54:59:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 53:37:21 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 37:33:21 Power Generator Failure (Engine broken) Engine broken, team will be on the site this morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 37:33:21 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 37:33:21 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 25:44:21 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 25:44:21 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 25:44:21 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 23:00:21 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 22:57:21 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 18:49:21 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 16:04:21 Transmission Transmission (NPU Failure) NPU1C is faulty ,Team is working on site. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 16:04:21 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 16:04:21 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 16:04:21 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 16:04:21 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 16:04:21 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 14:25:21 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 14:02:21 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 13:58:21 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 11:56:21 Power Power Failure (Indeterminate) Team is working on site INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 11:29:21 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390225 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 20:32 10:47:21 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 10:22:21 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 10:10:21 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 07h30 AM INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 21:18 10:01:21 Transmission Transmission (Indeterminate) Private house, access will be granted at 07:30AM INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 9:41:21 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7: 15AM. INC390154 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 22:29 8:50:21 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390253 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 8:25:21 Dependent Affected by the power issue at the main site TX team has been dispatch for a deep troubleshooting INC390253 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 8:25:21 Dependent Affected by the power issue at the main site TX team has been dispatch for a deep troubleshooting INC390253 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/11/2020 22:54 8:25:21 Dependent Affected by the power issue at the main site TX team has been dispatch for a deep troubleshooting INC390253 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/11/2020 22:54 8:25:21 Dependent Affected by the power issue at the main site TX team has been dispatch for a deep troubleshooting INC390162 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 23:14 8:05:21 Power Power Failure (Indeterminate) Team is on the way to reach the site. ETA: 7h20 AM INC390225 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 23:29 7:50:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC390260 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:35 7:44:21 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. ETA: 07h30 AM INC390265 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 6:54:21 Transmission Transmission (Indeterminate) Team is on the site for CM. INC390265 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 6:54:21 Dependent Affected by the TX issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO218 MARIANI Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 6:54:21 Dependent Affected by the TX issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 6:54:21 Dependent Affected by the TX issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 6:54:21 Dependent Affected by the TX issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 6:54:21 Dependent Affected by the TX issue at the main site The site will be back in service once the issue solved at HDO557 INC390266 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/12/2020 0:46 6:33:21 Power Power Failure (Indeterminate) Team is on way to reach the site, ETA will be share soon INC390122 HDO586 RTE DE DELMAS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 0:52 6:27:21 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390223 HDO008 SHODECOSA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 1:10 6:09:21 Power Power Failure (Indeterminate) Team is on the way to reach the site. ETA: 7h20 AM INC390244 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 1:24 5:55:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/12/2020 at 02h05 AM. Feedback expected from them INC390187 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 1:40 5:39:21 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 5:25:21 Fuel Generator failure (Fuel issue) genset out of fuel, Team is on way to perform the fuel transfer from the main tank. INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:38 4:41:21 Power Power Failure (Indeterminate) Team is informed, ETA 7:30 Am INC390195 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:58 4:21:21 Power Power Failure (Solar System failure) Site will be back up with solar system. INC390282 HDN125 DEBOCHE Nord-Ouest Ericsson 2G B Talkpool 6/12/2020 5:00 2:19:21 Power Power Failure (Indeterminate) Team is informed, ETA: 7:15AM. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 2:19:21 Dependent Affected by the power issue at the main site Affected by HDN125 INC390191 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 5:03 2:16:21 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/12/2020 6:05 1:14:21 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/12/2020 6:05 1:14:21 Dependent Affected by the power issue at the main site Affected by HDC318 INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/12/2020 6:05 1:14:21 Power Power Failure (Solar System failure) Solar system failed . sector will be back up with the sunrise INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 6:06 1:13:21 Power Power Failure (Solar System failure) Site will be back up with solar system. INC390287 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 1:12:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC390287 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 1:12:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO227 INC390287 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 1:12:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO227 INC390285 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/12/2020 6:09 1:10:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC390304 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:18 1:01:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC390289 HDN303 FONTAINE Nord Ericsson 2G B Talkpool 6/12/2020 6:38 0:41:21 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC390289 HDN318 GARDE-HIRAM Nord Ericsson 3G B Talkpool 6/12/2020 6:38 0:41:21 Dependent Affected by the power issue at the main site Affected by PHD012 INC390289 HDC234 CERCA_CARVAJAL Centre Ericsson 3G B Talkpool 6/12/2020 6:38 0:41:21 Dependent Affected by the power issue at the main site Affected by PHD012 INC390289 HDC362 RTE_CAYAHANDE Centre Ericsson 3G B Talkpool 6/12/2020 6:38 0:41:21 Dependent Affected by the power issue at the main site Affected by PHD012 INC390289 HDN237 LA_VICTOIRE Nord Ericsson 3G B Talkpool 6/12/2020 6:38 0:41:21 Dependent Affected by the power issue at the main site Affected by PHD012 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1441:17:21 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 364:28:21 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 284:33:21 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 136:05:21 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 129:24:21 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 109:39:21 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 105:05:21 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 64:31:21 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 39:59:21 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 38:44:21 RBS RBS Fault (Indeterminate) DRU faulty// DRU spare needed. INC390253 HGA005 LOMOND Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 1:25:21 RBS RBS Fault (Indeterminate) After power team interventions, site remains partially down, TX team is informed, ETA not yet provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC389984 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/11/2020 17:08 6/11/2020 18:41 1:33:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped on manual mode ok Team check all and restart on auto mode INC389849 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/11/2020 8:39 6/11/2020 19:51 11:12:00 4:00:00 Not Compliant RBS RBS Fault(NPU failure) Frozen NPU Need to be justified A power reset has been performed on the NPU INC389846 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:14 6/12/2020 1:09 12:55:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery backup discharge. Need to be justified Battery backup recharged and restart auto. INC389846 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 6/11/2020 14:20 6/12/2020 1:09 10:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO629 Cascaded Back in the air with the main site INC390259 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 6/11/2020 21:46 6/12/2020 4:56 7:10:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU was on fault mode Need to be justified Hard reset on the NPU INC390254 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/12/2020 1:16 6/12/2020 6:44 5:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolutions details are awaiting INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 6/11/2020 19:23 20:55:00 4:00:00 Not Compliant Power Power Failure (E-power system fail) Rectifiers faulty on the Epower Spare The last feedback is expected from field team regarding the intervention INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 6/11/2020 19:23 20:55:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded The site is back in service once the issue solved at HDO511 INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 8:17 6/11/2020 23:52 15:35:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Need to be justified 2 New FG Wilson P26 have been installed INC390045 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 14:20 6/11/2020 22:32 8:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team regarding the intervention INC390045 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 14:20 6/11/2020 22:32 8:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded The site is back in service once the issue solved at HDO021 INC390217 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 20:06 6/12/2020 0:48 4:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The site is under monitoring as no intervention has been performed INC390117 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/11/2020 19:26 6/12/2020 1:26 6:00:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) One of the batteries back up is faulty Need to be justified A power reset has been performed to get the site back in service INC390256 HAIDO284 Mahotiere 81 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:06 6/12/2020 3:14 4:08:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The site is under monitoring as no intervention has been performed INC390248 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 22:13 6/12/2020 3:07 4:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The site is under monitoring as no intervention has been performed INC389965 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 15:41 6/11/2020 19:25 3:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justifed Site is up with commercial power ED'H INC390112 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/11/2020 18:58 6/11/2020 19:25 0:27:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site back on air by itself INC390207 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/11/2020 19:10 6/11/2020 19:25 0:15:00 4:00:00 Compliant Power Power Failure (Solar System failure) Indeterminate OK Site back on air by itself INC390207 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 6/11/2020 19:10 6/11/2020 19:25 0:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded Restored with the main site INC389971 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 6/11/2020 19:45 6/11/2020 21:36 1:51:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure OK Low oil pressure, rear seal, front seal, add 1 1/2 gallon oil, restarted INC390253 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA011 ANSE_A_VEAU Nippes Ericsson 3G A Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA014 AZILE Nippes Ericsson 3G B Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA025 SALAGNAC Nippes Ericsson 3G B Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA021 ARNAULD Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA042 BRAND Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA005 LOMOND Nippes Ericsson 2G+3G A Talkpool 6/11/2020 22:54 6/12/2020 6:01 7:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 6/12/2020 6:01 7:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA034 POCHETTE BOJO Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 6/12/2020 6:01 7:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G A Talkpool 6/11/2020 22:54 6/12/2020 6:01 7:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri Jun 12 06:04:28 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 12 Jun 2020 12:04:28 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 12th, 2020 till 7:00 AM. In-Reply-To: References: Message-ID: NOC, HDN126 - Please assign to Digicel for follow up HGA029 ? Please assign for transmission HDO208 ? Restored HDO527 ? Team will arrive in 30mins HDO489 ? Restored HDO346 ? TOS HDO027 ? TOS HDO534 ? Restored HDO008 ? TWA HGA151 ? 10 mins to site HGA123 ? Restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 12 June 2020 07:39 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh; Astrid Argana; astrid.argana at tpmanagementsa.com; Journal; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub Cc: HAI_BO_Fuel at digicelgroup.com; Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this June 12th, 2020 till 7:00 AM. Hi All, Kindly receive the NOC SITES REPORT updated for this June 12th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 762:09:21 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 404:15:21 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 393:54:21 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 371:49:21 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 235:35:21 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 160:26:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 133:37:21 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 89:03:21 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 72:17:21 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 56:48:21 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 56:48:21 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 56:48:21 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 54:59:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 53:37:21 Power Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 8:46 am. But, new HPU installed requires clarification by Talkpool before site refueling . INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 37:33:21 Power Generator Failure (Engine broken) Engine broken, team will be on the site this morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 37:33:21 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 37:33:21 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 25:44:21 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 25:44:21 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 25:44:21 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 23:00:21 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 22:57:21 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 18:49:21 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 16:04:21 Transmission Transmission (NPU Failure) NPU1C is faulty ,Team is working on site. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 16:04:21 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 16:04:21 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 16:04:21 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 16:04:21 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 16:04:21 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 14:25:21 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 14:02:21 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 13:58:21 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 11:56:21 Power Power Failure (Indeterminate) Team is working on site INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 11:29:21 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390225 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 20:32 10:47:21 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 10:22:21 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 10:10:21 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed at this time. ETA: 07h30 AM INC389854 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/11/2020 21:18 10:01:21 Transmission Transmission (Indeterminate) Private house, access will be granted at 07:30AM INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 9:41:21 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA: 7: 15AM. INC390154 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 22:29 8:50:21 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390253 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 8:25:21 Dependent Affected by the power issue at the main site TX team has been dispatch for a deep troubleshooting INC390253 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 8:25:21 Dependent Affected by the power issue at the main site TX team has been dispatch for a deep troubleshooting INC390253 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/11/2020 22:54 8:25:21 Dependent Affected by the power issue at the main site TX team has been dispatch for a deep troubleshooting INC390253 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/11/2020 22:54 8:25:21 Dependent Affected by the power issue at the main site TX team has been dispatch for a deep troubleshooting INC390162 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 23:14 8:05:21 Power Power Failure (Indeterminate) Team is on the way to reach the site. ETA: 7h20 AM INC390225 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 23:29 7:50:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO208 INC390260 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:35 7:44:21 Power Power Failure (Indeterminate) Talkpool team refuses to attend the site. They are clamming unsafe area. ETA: 07h30 AM INC390265 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 6:54:21 Transmission Transmission (Indeterminate) Team is on the site for CM. INC390265 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 6:54:21 Dependent Affected by the TX issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO218 MARIANI Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 6:54:21 Dependent Affected by the TX issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 6:54:21 Dependent Affected by the TX issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 6:54:21 Dependent Affected by the TX issue at the main site The site will be back in service once the issue solved at HDO557 INC390265 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 6:54:21 Dependent Affected by the TX issue at the main site The site will be back in service once the issue solved at HDO557 INC390266 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/12/2020 0:46 6:33:21 Power Power Failure (Indeterminate) Team is on way to reach the site, ETA will be share soon INC390122 HDO586 RTE DE DELMAS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 0:52 6:27:21 Power Power Failure (Indeterminate) Access issue. Follow up is ongoing with concerned team. ETA cannot be provided INC390223 HDO008 SHODECOSA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 1:10 6:09:21 Power Power Failure (Indeterminate) Team is on the way to reach the site. ETA: 7h20 AM INC390244 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 1:24 5:55:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/12/2020 at 02h05 AM. Feedback expected from them INC390187 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 1:40 5:39:21 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 5:25:21 Fuel Generator failure (Fuel issue) genset out of fuel, Team is on way to perform the fuel transfer from the main tank. INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:38 4:41:21 Power Power Failure (Indeterminate) Team is informed, ETA 7:30 Am INC390195 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:58 4:21:21 Power Power Failure (Solar System failure) Site will be back up with solar system. INC390282 HDN125 DEBOCHE Nord-Ouest Ericsson 2G B Talkpool 6/12/2020 5:00 2:19:21 Power Power Failure (Indeterminate) Team is informed, ETA: 7:15AM. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 2:19:21 Dependent Affected by the power issue at the main site Affected by HDN125 INC390191 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 5:03 2:16:21 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/12/2020 6:05 1:14:21 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/12/2020 6:05 1:14:21 Dependent Affected by the power issue at the main site Affected by HDC318 INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/12/2020 6:05 1:14:21 Power Power Failure (Solar System failure) Solar system failed . sector will be back up with the sunrise INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 6:06 1:13:21 Power Power Failure (Solar System failure) Site will be back up with solar system. INC390287 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 1:12:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC390287 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 1:12:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO227 INC390287 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 1:12:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO227 INC390285 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/12/2020 6:09 1:10:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC390304 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:18 1:01:21 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC390289 HDN303 FONTAINE Nord Ericsson 2G B Talkpool 6/12/2020 6:38 0:41:21 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC390289 HDN318 GARDE-HIRAM Nord Ericsson 3G B Talkpool 6/12/2020 6:38 0:41:21 Dependent Affected by the power issue at the main site Affected by PHD012 INC390289 HDC234 CERCA_CARVAJAL Centre Ericsson 3G B Talkpool 6/12/2020 6:38 0:41:21 Dependent Affected by the power issue at the main site Affected by PHD012 INC390289 HDC362 RTE_CAYAHANDE Centre Ericsson 3G B Talkpool 6/12/2020 6:38 0:41:21 Dependent Affected by the power issue at the main site Affected by PHD012 INC390289 HDN237 LA_VICTOIRE Nord Ericsson 3G B Talkpool 6/12/2020 6:38 0:41:21 Dependent Affected by the power issue at the main site Affected by PHD012 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1441:17:21 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 364:28:21 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 284:33:21 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 136:05:21 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387662 HDS244 DUCLOS Sud Ericsson 3G A Talkpool 6/6/2020 21:55 129:24:21 RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. Spare not yet available INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 109:39:21 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 105:05:21 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 64:31:21 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 39:59:21 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 38:44:21 RBS RBS Fault (Indeterminate) DRU faulty// DRU spare needed. INC390253 HGA005 LOMOND Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 1:25:21 RBS RBS Fault (Indeterminate) After power team interventions, site remains partially down, TX team is informed, ETA not yet provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can?t reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC389984 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/11/2020 17:08 6/11/2020 18:41 1:33:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped on manual mode ok Team check all and restart on auto mode INC389849 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/11/2020 8:39 6/11/2020 19:51 11:12:00 4:00:00 Not Compliant RBS RBS Fault(NPU failure) Frozen NPU Need to be justified A power reset has been performed on the NPU INC389846 HAIDO629 DOURETTE Ouest Huawei 2G+3G+LTE A Talkpool 6/11/2020 12:14 6/12/2020 1:09 12:55:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery backup discharge. Need to be justified Battery backup recharged and restart auto. INC389846 HAIDO121 KENSKOFF_67 Ouest Huawei 2G+3G+LTE D Talkpool 6/11/2020 14:20 6/12/2020 1:09 10:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO629 Cascaded Back in the air with the main site INC390259 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 2G+3G B Talkpool 6/11/2020 21:46 6/12/2020 4:56 7:10:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) NPU was on fault mode Need to be justified Hard reset on the NPU INC390254 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/12/2020 1:16 6/12/2020 6:44 5:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolutions details are awaiting INC389457 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/10/2020 22:28 6/11/2020 19:23 20:55:00 4:00:00 Not Compliant Power Power Failure (E-power system fail) Rectifiers faulty on the Epower Spare The last feedback is expected from field team regarding the intervention INC389457 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/10/2020 22:28 6/11/2020 19:23 20:55:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded The site is back in service once the issue solved at HDO511 INC389836 HDO590 NAZON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 8:17 6/11/2020 23:52 15:35:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Need to be justified 2 New FG Wilson P26 have been installed INC390045 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 14:20 6/11/2020 22:32 8:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team regarding the intervention INC390045 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 14:20 6/11/2020 22:32 8:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO021 Cascaded The site is back in service once the issue solved at HDO021 INC390217 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 20:06 6/12/2020 0:48 4:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The site is under monitoring as no intervention has been performed INC390117 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/11/2020 19:26 6/12/2020 1:26 6:00:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) One of the batteries back up is faulty Need to be justified A power reset has been performed to get the site back in service INC390256 HAIDO284 Mahotiere 81 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:06 6/12/2020 3:14 4:08:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The site is under monitoring as no intervention has been performed INC390248 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 22:13 6/12/2020 3:07 4:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The site is under monitoring as no intervention has been performed INC389965 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/11/2020 15:41 6/11/2020 19:25 3:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justifed Site is up with commercial power ED'H INC390112 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/11/2020 18:58 6/11/2020 19:25 0:27:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site back on air by itself INC390207 HDC360 LA CROIX Centre Ericsson 2G D Talkpool 6/11/2020 19:10 6/11/2020 19:25 0:15:00 4:00:00 Compliant Power Power Failure (Solar System failure) Indeterminate OK Site back on air by itself INC390207 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 6/11/2020 19:10 6/11/2020 19:25 0:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC360 Cascaded Restored with the main site INC389971 HAIDC013 CHEMIN_NEUF Artibonite Huawei 2G+3G+LTE B Talkpool 6/11/2020 19:45 6/11/2020 21:36 1:51:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure OK Low oil pressure, rear seal, front seal, add 1 1/2 gallon oil, restarted INC390253 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA011 ANSE_A_VEAU Nippes Ericsson 3G A Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA014 AZILE Nippes Ericsson 3G B Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA025 SALAGNAC Nippes Ericsson 3G B Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA021 ARNAULD Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA042 BRAND Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 6/12/2020 3:15 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA005 LOMOND Nippes Ericsson 2G+3G A Talkpool 6/11/2020 22:54 6/12/2020 6:01 7:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HDS265 BUTHETE Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 6/12/2020 6:01 7:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HGA034 POCHETTE BOJO Nippes Ericsson 2G C Talkpool 6/11/2020 22:54 6/12/2020 6:01 7:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site INC390253 HDS005 CAYES-JACMEL Sud-Est Ericsson 3G A Talkpool 6/11/2020 22:54 6/12/2020 6:01 7:07:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HGA005. Cascaded Back in the air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[75414648].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[75414648].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: C19A028D52104962A98181F5FDA7A9B9.png Type: image/png Size: 132 bytes Desc: C19A028D52104962A98181F5FDA7A9B9.png URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 06:52:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 12:52:37 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 9 11 14 20 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 4 1 0 36 ZTE 8 8 2 0 8 Huawei 10 10 10 2 10 Network 49 22 13 2 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 7 0 1 18 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 763:39:50 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 405:45:50 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 395:24:50 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 373:19:50 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 237:05:50 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 161:56:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 135:07:50 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 90:33:50 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 73:47:50 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 58:18:50 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 58:18:50 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 58:18:50 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 56:29:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 55:07:50 Power Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 8:46 am. New HPU installed requires clarification by Talkpool before site refueling INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 39:03:50 Power Generator Failure (Engine broken) Engine broken , waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 39:03:50 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 39:03:50 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 27:14:50 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 27:14:50 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 27:14:50 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 24:30:50 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 24:27:50 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 20:19:50 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 17:34:50 Transmission Transmission (NPU Failure) NPU1C is faulty, Spare is in transit from Jeremie. ETA: 10H00 AM INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 17:34:50 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 17:34:50 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 17:34:50 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 17:34:50 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 17:34:50 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 15:55:50 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 15:32:50 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 15:28:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 12:59:50 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 11:52:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 11:40:50 Power Power Failure (Indeterminate) Team is on way to reach the site. New ETA: 08:45h INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 11:11:50 Power Generator Failure (Starter battery failure) Faulty starter battery. Team requested 2 hours more. New ETA: 10:25 AM. INC390328 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 9:55:50 Dependent Transmission (Fiber issue) Affected by the fiber link HDS005-HDS008 INC390328 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 9:55:50 Dependent Transmission (Fiber issue) Affected by the fiber link HDS005-HDS008 INC390328 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/11/2020 22:54 9:55:50 Dependent Transmission (Fiber issue) Affected by the fiber link HDS005-HDS008 INC390328 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/11/2020 22:54 9:55:50 Dependent Transmission (Fiber issue) Affected by the fiber link HDS005-HDS008 INC390266 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/12/2020 0:46 8:03:50 Power Power Failure (Indeterminate) Team is on way to reach the site, ETA will be share soon INC390223 HDO008 SHODECOSA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/12/2020 1:10 7:39:50 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC390244 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 6/12/2020 1:24 7:25:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/12/2020 at 02h05 AM. Feedback expected from them INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 6:55:50 Fuel Generator failure (Fuel issue) genset out of fuel, Team is on way to perform the fuel transfer from the main tank. INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:38 6:11:50 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC390195 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:58 5:51:50 Power Power Failure (Solar System failure) Site will be back up with solar system. INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/12/2020 6:05 2:44:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/12/2020 6:05 2:44:50 Dependent Affected by the power issue at the main site Affected by HDC318 INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/12/2020 6:05 2:44:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 6:06 2:43:50 Power Power Failure (Solar System failure) Site will be back up with solar system. INC390287 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 2:42:50 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:13h INC390287 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 2:42:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO227 INC390287 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 2:42:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO227 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 1:13:50 Power Power Failure (Indeterminate) Team has been dispatched ETA to be provided. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri Jun 12 07:26:45 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 12 Jun 2020 13:26:45 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the below updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Digicel 05-11-2020 13:10 763:39:50 Power Generator failure (Indeterminate) SECURITY CONCERNS ASSIGN TO DIGICEL FOR FOLLOW UP INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/26/2020 11:04 405:45:50 Power Generator Failure (Engine broken) ASSESSMENT REPORT SUBMITTED, WAITING FOR DIGICEL PLAN INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 395:24:50 Power Generator failure (Indeterminate) OUT OF FUEL CONFIRMED BY GUARDIAN. POWER TEAM WILL ASSIST FUEL TEAM ONCE ACCCESS IS CLEARED INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 373:19:50 Power Generator Failure (Alternator Failure) TEAM WAITING FR ACCESS INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 237:05:50 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 06-05-2020 14:53 161:56:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 135:07:50 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 06-08-2020 14:16 90:33:50 Power Generator failure (Indeterminate) SPARE REQUEST APPROVED, WILL BE CCOLLECTED TODAY FROM DG WH. DELAY DUE TO WH HOLIDAY YESTERDAY INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Digicel 06-09-2020 07:02 73:47:50 Power Generator Failure (Engine broken) ASSESSMENT REPORT SUBMITTED, WAITING FOR DIGICEL PLAN INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 06-09-2020 22:31 58:18:50 Power Generator Failure (Head Cylinder faulty) SITE RESTORED ON PORTABLE GENSET INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 06-10-2020 01:42 55:07:50 Power Generator failure (Fuel issue) TROUBLESHOOTING ON GOING WITH ASCOT TEAM, NEW HPU ON SITE INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 39:03:50 Power Generator Failure (Engine broken) INTERNAL TEAM IS MOVING TO SITE TO DO CCOMPLETE ASSESSMENT INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 06-11-2020 08:19 24:30:50 Power Generator Failure (Engine broken) Talkpool Break down the genset INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 06-11-2020 12:30 20:19:50 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 06-11-2020 16:54 15:55:50 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 06-11-2020 17:21 15:28:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 06-11-2020 20:57 11:52:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 06-11-2020 21:09 11:40:50 Power Power Failure (Indeterminate) DELAY DUE TO UNSAFE AREA. SITE RESTORED NOW INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 06-11-2020 21:38 11:11:50 Power Generator Failure (Starter battery failure) DEALY DUE TO UNSAFE AREA, PEOPLES HAS BEEN KILLED RECENTY. TEAM WILL BE BACK WITH A STARTER BATTTERY BY 10:25AM INC390266 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 06-12-2020 00:46 08:03:50 Power Power Failure (Indeterminate) TEAM WILL ARRIVE BY 9:45AM INC390223 HDO008 SHODECOSA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 06-12-2020 01:10 07:39:50 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 06-12-2020 02:38 06:11:50 Power Power Failure (Indeterminate) DELAY DUE TO HEAVY RAIN, TEAM IS WAITING FOR ACCESS INC390195 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 06-12-2020 02:58 05:51:50 Power Power Failure (Solar System failure) Site will be back up with solar system. INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 06-12-2020 06:05 02:44:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 06-12-2020 06:05 02:44:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 06-12-2020 06:06 02:43:50 Power Power Failure (Solar System failure) Site will be back up with solar system. INC390287 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 06:07 02:42:50 Power Power Failure (Indeterminate) ETA 9:45AM INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 01:13:50 Power Power Failure (Indeterminate) ENGINE BROKEN Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 12 June 2020 08:54 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Hai_SalesGM; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Fon] NOC hourly report at 08:00 AM Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 9 11 14 20 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 4 1 0 36 ZTE 8 8 2 0 8 Huawei 10 10 10 2 10 Network 49 22 13 2 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 7 0 1 18 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 763:39:50 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 405:45:50 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 395:24:50 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 373:19:50 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 237:05:50 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 161:56:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 135:07:50 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 90:33:50 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 73:47:50 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 58:18:50 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 58:18:50 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 58:18:50 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 56:29:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 10th 2020) at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 55:07:50 Power Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 8:46 am. New HPU installed requires clarification by Talkpool before site refueling INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 39:03:50 Power Generator Failure (Engine broken) Engine broken , waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 39:03:50 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 39:03:50 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 27:14:50 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 27:14:50 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 27:14:50 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 24:30:50 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 24:27:50 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 20:19:50 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 17:34:50 Transmission Transmission (NPU Failure) NPU1C is faulty, Spare is in transit from Jeremie. ETA: 10H00 AM INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 17:34:50 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 17:34:50 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 17:34:50 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 17:34:50 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 17:34:50 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 15:55:50 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 15:32:50 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 15:28:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 12:59:50 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 11:52:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 11:40:50 Power Power Failure (Indeterminate) Team is on way to reach the site. New ETA: 08:45h INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 11:11:50 Power Generator Failure (Starter battery failure) Faulty starter battery. Team requested 2 hours more. New ETA: 10:25 AM. INC390328 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 9:55:50 Dependent Transmission (Fiber issue) Affected by the fiber link HDS005-HDS008 INC390328 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 9:55:50 Dependent Transmission (Fiber issue) Affected by the fiber link HDS005-HDS008 INC390328 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/11/2020 22:54 9:55:50 Dependent Transmission (Fiber issue) Affected by the fiber link HDS005-HDS008 INC390328 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/11/2020 22:54 9:55:50 Dependent Transmission (Fiber issue) Affected by the fiber link HDS005-HDS008 INC390266 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/12/2020 0:46 8:03:50 Power Power Failure (Indeterminate) Team is on way to reach the site, ETA will be share soon INC390223 HDO008 SHODECOSA Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/12/2020 1:10 7:39:50 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC390244 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 6/12/2020 1:24 7:25:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/12/2020 at 02h05 AM. Feedback expected from them INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 6:55:50 Fuel Generator failure (Fuel issue) genset out of fuel, Team is on way to perform the fuel transfer from the main tank. INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:38 6:11:50 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC390195 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:58 5:51:50 Power Power Failure (Solar System failure) Site will be back up with solar system. INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/12/2020 6:05 2:44:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/12/2020 6:05 2:44:50 Dependent Affected by the power issue at the main site Affected by HDC318 INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/12/2020 6:05 2:44:50 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 6:06 2:43:50 Power Power Failure (Solar System failure) Site will be back up with solar system. INC390287 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 2:42:50 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:13h INC390287 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 2:42:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO227 INC390287 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 2:42:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO227 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 1:13:50 Power Power Failure (Indeterminate) Team has been dispatched ETA to be provided. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[75422030].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[75422030].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 1B873535CF3343C3BDB776014EB5E5A9.png Type: image/png Size: 135 bytes Desc: 1B873535CF3343C3BDB776014EB5E5A9.png URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 07:47:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 13:47:12 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 8 13 14 18 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 4 1 0 34 ZTE 8 8 2 0 8 Huawei 11 11 11 1 11 Network 48 23 14 1 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 7 0 1 17 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 764:35:27 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 406:41:27 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 396:20:27 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 374:15:27 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 238:01:27 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 162:52:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 136:03:27 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 91:29:27 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 74:43:27 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 59:14:27 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 59:14:27 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 59:14:27 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 57:25:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 56:03:27 Power Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 8:46 am. New HPU installed requires clarification by Talkpool before site refueling INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 39:59:27 Power Generator Failure (Engine broken) Engine broken, waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 39:59:27 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 39:59:27 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 28:10:27 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 28:10:27 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 28:10:27 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 25:26:27 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 25:23:27 Fuel Generator failure (Fuel issue) Fuel team is informed at 6/11/2020 at 10:18 AM, ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 21:15:27 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 18:30:27 Transmission Transmission (NPU Failure) NPU1C is faulty, spare need to be replaced. ETA 10:15 AM. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 18:30:27 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 18:30:27 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 18:30:27 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 18:30:27 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 18:30:27 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 16:51:27 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 16:28:27 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 16:24:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 13:55:27 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 12:07:27 Power Generator Failure (Starter battery failure) Faulty starter battery. Team requested 2 hours more. New ETA: 10:25 AM. INC390253 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 10:51:27 Dependent Transmission (Fiber issue) Affected by the fiber link HDS005-HDS008 INC390253 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 10:51:27 Dependent Transmission (Fiber issue) Affected by the fiber link HDS005-HDS008 INC390253 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/11/2020 22:54 10:51:27 Dependent Transmission (Fiber issue) Affected by the fiber link HDS005-HDS008 INC390253 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/11/2020 22:54 10:51:27 Dependent Transmission (Fiber issue) Affected by the fiber link HDS005-HDS008 INC390266 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/12/2020 0:46 8:59:27 Power Power Failure (Indeterminate) Team is on way to reach the site, ETA will be share soon INC390244 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 6/12/2020 1:24 8:21:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/12/2020 at 02h05 AM. Feedback expected from them INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 7:51:27 Fuel Generator failure (Fuel issue) genset out of fuel, Team is on way to perform the fuel transfer from the main tank. INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:38 7:07:27 Power Power Failure (Indeterminate) Team is working on site. INC390195 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:58 6:47:27 Power Power Failure (Solar System failure) Site will be back up with solar system. INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/12/2020 6:05 3:40:27 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390287 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 3:38:27 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:20h INC390287 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 3:38:27 Dependent Affected by the power issue at the main site Affected by HAIDO158. INC390287 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 3:38:27 Dependent Affected by the power issue at the main site Affected by HAIDO158. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 2:09:27 Power Power Failure (Indeterminate) Talkpool Break down the genset INC390299 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 7:44 2:01:27 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:50h INC390318 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/12/2020 8:06 1:39:27 Power Generator failure (Indeterminate) The main route is not safe. Team will take another one to attend the site. ETA: 11:45 AM. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 8:23 1:22:27 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:30h INC390402 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/12/2020 8:43 1:02:27 Power Generator failure (Indeterminate) Team is working on site INC390404 HDN241 BAHON Nord Ericsson 2G D Talkpool 6/12/2020 8:54 0:51:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:15 PM Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 07:49:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 13:49:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1443:43:27 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud Ericsson 2G A Talkpool 5/28/2020 2:51 366:54:27 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 286:59:27 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 138:31:27 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC388048 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/7/2020 17:40 112:05:27 RBS RBS Fault (RUS failure) RUS01B8 faulty, Spare need to be replaced, ETR to be provided INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 107:31:27 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Ouest Ericsson 3G A Talkpool 6/9/2020 14:48 66:57:27 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 42:25:27 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 41:10:27 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 LOMOND Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 3:51:27 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390293 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/12/2020 7:54 1:51:27 Power Power Failure (Indeterminate) Team is informed to check the issue, ETA not yet provided INC390405 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/12/2020 8:35 1:10:27 Power Power Failure (Indeterminate) There is an illegal connection on the site, Power team is aware. New update will be share once available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 07:51:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 13:51:11 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 9:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 9:00 AM. ? No sites running on battery at 09H00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Ralph.LouisJacques at digicelgroup.com Fri Jun 12 08:19:38 2020 From: Ralph.LouisJacques at digicelgroup.com (Ralph Louis Jacques) Date: Fri, 12 Jun 2020 14:19:38 +0000 Subject: [Rantt] HDN029 Cambium_AP3 || Service Down In-Reply-To: References: Message-ID: Hi Natalie, Service is restored. Mr. Fredly confirmed Regards, From: Natalie Toussaint Sent: Friday, June 12, 2020 7:24 AM To: Ralph Louis Jacques ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante (Gerry.Bolante at talkpool.com) Cc: HAI_BSE ; Hai_CC_Business_Solutions ; Jean Arleff Israel Chery ; Pierre Moise Bouloute ; Dadidson Sully Subject: RE: HDN029 Cambium_AP3 || Service Down Good morning All, Do you have an update for us regarding the below Regards, Natalie, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [signature] From: Ralph Louis Jacques > Sent: Tuesday, June 9, 2020 10:12 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante > (Gerry.Bolante at talkpool.com) > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Natalie Toussaint >; Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Subject: RE: HDN029 Cambium_AP3 || Service Down Hi Everyone, According to information reported in that case after visit on Site today, "Rectifier faulty " and "spare requested" are mentioned into task. Wishing all the concerns person take care of that case and bring a solution in short time. [cid:image002.png at 01D640A1.F76E4680] Thanks and best regards, From: Ralph Louis Jacques > Sent: Tuesday, June 9, 2020 11:16 AM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante > (Gerry.Bolante at talkpool.com) > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Natalie Toussaint >; Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Subject: RE: HDN029 Cambium_AP3 || Service Down Hello Dorcely, Please receive the new Incident Number as requested INC388802 Regards, From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Tuesday, June 9, 2020 9:46 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; Gerry Bolante > (Gerry.Bolante at talkpool.com) > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc >; Natalie Toussaint >; Ralph Louis Jacques >; Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Subject: RE: HDN029 Cambium_AP3 || Service Down Jithin, As discussed, please send a team to check the issue on HDN029. NOC Team From: Natalie Toussaint > Sent: Tuesday, June 9, 2020 9:21 AM To: Ralph Louis Jacques >; Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: RE: HDN029 Cambium_AP3 || Service Down Good morning Guys, We have 5 down customer on this site past 5 days. We really need your support . We thank you for your collaboration Regards, Digicel Business Haiti (509)37335912, 103 digicelbusinesshaiti at digicelgroup.com [signature] From: Ralph Louis Jacques > Sent: Tuesday, June 9, 2020 9:18 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: RE: HDN029 Cambium_AP3 || Service Down Hello NOC, Consider the case below, your support please! Reminder From: Ralph Louis Jacques Sent: Thursday, June 4, 2020 11:53 AM To: Jean Arleff Israel Chery >; Pierre Moise Bouloute >; Dadidson Sully > Cc: HAI_BSE >; Hai_CC_Business_Solutions >; Haiti Noc > Subject: HDN029 Cambium_AP3 || Service Down Hello NOC, Would you please follow up with TP to check ICT equipment at HDN029 Cambium_AP3 Reference ID : INC386305 [cid:image003.png at 01D640A1.F76E4680] Kind regards, ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4674 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 1593 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 09:38:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 15:38:12 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 3 10 10 16 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 1 0 0 27 ZTE 6 6 1 0 6 Huawei 6 6 6 0 6 Network 38 13 7 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 6 0 1 11 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 766:21:49 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 408:27:49 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 398:06:49 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 376:01:49 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 239:47:49 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 164:38:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 137:49:49 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 93:15:49 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 76:29:49 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 61:00:49 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 61:00:49 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 61:00:49 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 59:11:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 57:49:49 Power Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 8:46 am. New HPU installed requires clarification by Talkpool before site refueling INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 41:45:49 Power Generator Failure (Engine broken) Engine broken, waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 41:45:49 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 41:45:49 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 29:56:49 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 29:56:49 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 29:56:49 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 27:12:49 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 27:09:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/11/2020 at 10:18 AM. ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 23:01:49 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 20:16:49 Transmission Transmission (NPU Failure) NPU1C is faulty, spare need to be replaced. Team is on site. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 20:16:49 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 20:16:49 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 20:16:49 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 20:16:49 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 20:16:49 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 18:37:49 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 18:14:49 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 15:41:49 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 13:53:49 Power Generator Failure (Starter battery failure) Faulty starter battery. Team is working on site INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 9:37:49 Fuel Generator failure (Fuel issue) genset out of fuel, Team is on way to perform the fuel transfer from the main tank. INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:38 8:53:49 Power Power Failure (Indeterminate) Team is working on site. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 3:55:49 Power Power Failure (Indeterminate) Talkpool Break down the genset INC390318 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/12/2020 8:06 3:25:49 Power Generator failure (Indeterminate) The main route is not safe. Team will take another one to attend the site. ETA: 11:45 AM. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 8:23 3:08:49 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:30h INC390343 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 9:34 1:57:49 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:25 AM Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri Jun 12 10:39:09 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 12 Jun 2020 16:39:09 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Digicel 05-11-2020 13:10 766:21:49 Power Generator failure (Indeterminate) SECURITY ISSUE IN THE AREA, DIGICEL NEED TO PROVIDE SUPPORT INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 408:27:49 Power Generator Failure (Engine broken) NEW GENSET APPROVED FROM DIGICEL. ETR WILL BE SHARED AFTER CONFIRMING THE SECURITY IN THE AREA INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 398:06:49 Power Generator failure (Indeterminate) SITE OUT OF FUEL CONFIRMED BY GUARDIAN, POWER TEAM WILL ASSIST FUEL TEAM ONCE SECURITY CONFIRMED CLEAR TO GO INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 376:01:49 Power Generator Failure (Alternator Failure) TEAM IS REPLACING MAIN DC ALT. ETR 1:30PM INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 239:47:49 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 06-05-2020 14:53 164:38:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 137:49:49 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 06-08-2020 14:16 93:15:49 Power Generator failure (Indeterminate) SPARE REQUEESTED TO RECTIFY THE HPU, TEAM IS AT DIGICEL WH TO COLLECT THE SPARE INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 06-09-2020 07:02 76:29:49 Power Generator Failure (Engine broken) NEW GENSET APPROVED FROM DIGICEL. ETR WILL BE SHARED INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 06-09-2020 22:31 61:00:49 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 06-09-2020 22:31 61:00:49 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 06-09-2020 22:31 61:00:49 Power Generator Failure (Head Cylinder faulty) NEW GENSET APPROVED FROM DIGICEL. ETR WILL BE SHARED INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 06-10-2020 00:20 59:11:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 06-10-2020 01:42 57:49:49 Power Generator failure (Fuel issue) TEAM IS ON SITE, TROUBLESHOOTING IS ON GOING WITH ASCOT TEAM INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 41:45:49 Power Generator Failure (Engine broken) Engine broken, waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 41:45:49 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 41:45:49 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 06-11-2020 05:35 29:56:49 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 06-11-2020 05:35 29:56:49 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 06-11-2020 05:35 29:56:49 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 06-11-2020 08:19 27:12:49 Power Generator Failure (Engine broken) ENGINE BROKEN INC389749 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 06-11-2020 08:22 27:09:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/11/2020 at 10:18 AM. ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 06-11-2020 12:30 23:01:49 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 06-11-2020 15:15 20:16:49 Transmission Transmission (NPU Failure) NPU1C is faulty, spare need to be replaced. Team is on site. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 06-11-2020 15:15 20:16:49 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 06-11-2020 15:15 20:16:49 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 06-11-2020 15:15 20:16:49 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 06-11-2020 15:15 20:16:49 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 06-11-2020 15:15 20:16:49 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 06-11-2020 16:54 18:37:49 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 06-11-2020 17:17 18:14:49 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 06-11-2020 19:50 15:41:49 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 06-11-2020 21:38 13:53:49 Power Generator Failure (Starter battery failure) Faulty starter battery. Team is working on site INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 06-12-2020 01:54 09:37:49 Fuel Generator failure (Fuel issue) TEAM IS ON SITE. ETR 1PM INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 06-12-2020 02:38 08:53:49 Power Power Failure (Indeterminate) Team is working on site. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 03:55:49 Power Power Failure (Indeterminate) ENGINE BROKEN INC390318 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 06-12-2020 08:06 03:25:49 Power Generator failure (Indeterminate) SITE RESTORED AFTER REFUEELLING INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 06-12-2020 08:23 03:08:49 Power Power Failure (Indeterminate) ACCESS BLOCKED BY OWNER. DIGICEL TO CONFIRM THE STATUS INC390343 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 06-12-2020 09:34 01:57:49 Power Generator failure (Indeterminate) RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 12 June 2020 11:39 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Hai_SalesGM; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 3 10 10 16 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 1 0 0 27 ZTE 6 6 1 0 6 Huawei 6 6 6 0 6 Network 38 13 7 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 6 0 1 11 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 766:21:49 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 408:27:49 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 398:06:49 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 376:01:49 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 239:47:49 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 164:38:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 137:49:49 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 93:15:49 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 76:29:49 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 61:00:49 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 61:00:49 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 61:00:49 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 59:11:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 57:49:49 Power Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 8:46 am. New HPU installed requires clarification by Talkpool before site refueling INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 41:45:49 Power Generator Failure (Engine broken) Engine broken, waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 41:45:49 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 41:45:49 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 29:56:49 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 29:56:49 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 29:56:49 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 27:12:49 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 27:09:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/11/2020 at 10:18 AM. ETR to be provided INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 23:01:49 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 20:16:49 Transmission Transmission (NPU Failure) NPU1C is faulty, spare need to be replaced. Team is on site. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 20:16:49 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 20:16:49 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 20:16:49 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 20:16:49 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 20:16:49 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 18:37:49 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 18:14:49 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 15:41:49 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 13:53:49 Power Generator Failure (Starter battery failure) Faulty starter battery. Team is working on site INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 9:37:49 Fuel Generator failure (Fuel issue) genset out of fuel, Team is on way to perform the fuel transfer from the main tank. INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:38 8:53:49 Power Power Failure (Indeterminate) Team is working on site. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 3:55:49 Power Power Failure (Indeterminate) Talkpool Break down the genset INC390318 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/12/2020 8:06 3:25:49 Power Generator failure (Indeterminate) The main route is not safe. Team will take another one to attend the site. ETA: 11:45 AM. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 8:23 3:08:49 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:30h INC390343 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 9:34 1:57:49 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:25 AM Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[75452578].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[75452578].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 78829B996C3F4A1ABD92F8CCB5435F48.png Type: image/png Size: 132 bytes Desc: 78829B996C3F4A1ABD92F8CCB5435F48.png URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 10:43:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 16:43:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1446:40:35 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 369:51:35 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 289:56:35 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 141:28:35 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 110:28:35 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC388853 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 3G A Talkpool 6/9/2020 14:48 69:54:35 RBS RBS Fault (RUS failure) RRUS 01B1 faulty, need to be replaced Follow up is ongoing. INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 45:22:35 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 44:07:35 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 6:48:35 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390293 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/12/2020 7:54 4:48:35 Power Power Failure (Indeterminate) Team is informed to check the issue, ETA 12:30 PM INC390419 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/12/2020 9:32 3:10:35 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 9:36 3:06:35 Power Power Failure (Solar System failure) Solar site , Sector S Affected because the solar system cannot support the whole site load INC390340 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 6/12/2020 9:42 3:00:35 Power Power Failure (Indeterminate) Team has been dispatched ETA 1:15 PM INC390349 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/12/2020 10:12 2:30:35 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 1:42:35 RBS RBS Fault (Indeterminate) Sector T down. Team has been informed, ETA to be provided INC390381 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 6/12/2020 11:46 0:56:35 Power Power Failure (Indeterminate) Team is informed to check the issue, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 10:46:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 16:46:45 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC390434 HDS016 LOCADIE Sud-Est Ericsson C Talkpool 6/12/20 10:48 1:58:12 Power Power Failure (Indeterminate) Team has been dispatched ETA 1:10 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 12:34:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 18:34:13 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 10 10 12 19 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 4 0 0 35 ZTE 7 7 2 0 7 Huawei 9 9 9 0 9 Network 49 20 11 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 5 0 1 16 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/11/2020 13:10 769:22:27 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 411:28:27 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 401:07:27 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 379:02:27 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 242:48:27 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 167:39:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 140:50:27 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 96:16:27 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 79:30:27 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 64:01:27 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 64:01:27 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 64:01:27 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 62:12:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 60:50:27 Power Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 8:46 am. New HPU installed requires clarification by Talkpool before site refueling INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 44:46:27 Power Generator Failure (Engine broken) Engine broken, waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 44:46:27 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 44:46:27 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 32:57:27 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 32:57:27 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 32:57:27 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 30:13:27 Power Generator Failure (Engine broken) Talkpool Break down the genset INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 26:02:27 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 23:17:27 Transmission Transmission (NPU Failure) NPU replacement was unsuccessful. They suspect AMM chassis to be the cause. Team has authorization to take one from SDH029 for using on HDS241. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 23:17:27 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 23:17:27 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 23:17:27 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 23:17:27 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 23:17:27 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 21:38:27 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 21:15:27 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 18:42:27 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 16:54:27 Power Generator Failure (Engine starter Faulty) Faulty engine starter. Spare not yet available INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 12:38:27 Fuel Generator failure (Fuel issue) genset out of fuel, Team is on way to perform the fuel transfer from the main tank. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 6:56:27 Power Power Failure (Indeterminate) Talkpool Break down the genset INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 6:09:27 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/12/2020 9:21 5:11:27 Power Power Failure (Indeterminate) Team is working on site. INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 6/12/2020 9:42 4:50:27 Power Power Failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC390377 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 11:20 3:12:27 Power Power Failure (Indeterminate) Team is on site INC390376 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 11:38 2:54:27 Power Power Failure (Indeterminate) Team has been dispatched ETA 2:50 PM INC390395 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 11:48 2:44:27 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 14:45h INC390448 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/12/2020 12:00 2:32:27 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC390504 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 13:02 1:30:27 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC390510 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/12/2020 13:08 1:24:27 Power Power Failure (Indeterminate) Team has been dispatched ETA 2:45 PM INC390517 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/12/2020 13:44 0:48:27 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC390517 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/12/2020 13:44 0:48:27 Dependent Affected by the power issue at the main site Affected by HDO434 INC390471 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 13:44 0:48:27 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC390521 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G A Talkpool 6/12/2020 13:55 0:37:27 Power Power Failure (Indeterminate) Team has been dispatched ETA to be provided. INC390521 HDS290 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 6/12/2020 13:55 0:37:27 Dependent Affected by the power issue at the main site Affected by HDS200 INC390521 HGA016 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/12/2020 13:55 0:37:27 Dependent Affected by the power issue at the main site Affected by HDS200 INC390521 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 13:55 0:37:27 Dependent Affected by the power issue at the main site Affected by HDS200 INC390521 HDS225 ZANGLAIS Sud Ericsson 2G C Talkpool 6/12/2020 13:55 0:37:27 Dependent Affected by the power issue at the main site Affected by HDS200 Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 12:36:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 18:36:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1448:34:11 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 371:45:11 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 291:50:11 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 143:22:11 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 112:22:11 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 47:16:11 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 46:01:11 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 8:42:11 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390293 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/12/2020 7:54 6:42:11 Power Power Failure (Indeterminate) Team is on site INC390419 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/12/2020 9:32 5:04:11 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 9:36 5:00:11 Power Power Failure (Solar System failure) Solar site , Sector S Affected because the solar system cannot support the whole site load INC390349 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/12/2020 10:12 4:24:11 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 3:36:11 RBS RBS Fault (Indeterminate) Antenna GSM faulty, Spare need to be replaced. INC390381 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 6/12/2020 11:46 2:50:11 RBS RBS Fault (Antenna Failure) Team is informed to check the issue, ETA 4:00 PM INC390465 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/12/2020 12:53 1:43:11 RBS RBS Fault (Indeterminate) Team is informed to check the issue, ETA 3:45 PM INC390510 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/12/2020 13:08 1:28:11 Power Power Failure (Indeterminate) Team has been dispatched ETA 2:45 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 12:38:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 18:38:22 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. ? No sites running on battery at 02H00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri Jun 12 14:05:03 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 12 Jun 2020 20:05:03 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see below updates, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Digicel 05-11-2020 13:10 769:22:27 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 411:28:27 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 401:07:27 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 379:02:27 Power Generator Failure (Alternator Failure) SITE RESTORED INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 242:48:27 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 06-05-2020 14:53 167:39:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 140:50:27 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Digicel 06-08-2020 14:16 96:16:27 Power Generator failure (Indeterminate) RESISTOR BRIDGE IS NOT AVAILABLE IN DIGICEL WH, ASCOT CANNOT BE PUT IT ON AUTO MODE. REFUELLING NEED TO BE DONE TO RESTORE THE SITE INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 06-09-2020 07:02 79:30:27 Power Generator Failure (Engine broken) GENSET APPROVED, ETR WILL BE SHARED INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 06-09-2020 22:31 64:01:27 Power Generator Failure (Head Cylinder faulty) GENSET APPROVED, ETR WILL BE SHARED INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 06-10-2020 01:42 60:50:27 Power Generator failure (Fuel issue) TEAM IS WORKING ON SITE, TROUBLESHOOTING ON GOING WITH ASCOT TEAM INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 44:46:27 Power Generator Failure (Engine broken) Engine broken, waiting for next update from TP INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 06-11-2020 08:19 30:13:27 Power Generator Failure (Engine broken) ENGINE KNOCKING, ASSESSMEENT IS PROCESSING INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 06-11-2020 12:30 26:02:27 Power Power Failure (Indeterminate) RESTORED INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 06-11-2020 16:54 21:38:27 Power Power Failure (Indeterminate) ENGINE KNOCKING, ASSESSMEENT IS PROCESSING INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 06-11-2020 21:38 16:54:27 Power Generator Failure (Engine starter Faulty) HPU BACK UP BATTERY CHARGER IS FAULTY. NEED APPROVAL TO PUT IT ON MANUAL MODE TO RESTORE THE SITE INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 06:56:27 Power Power Failure (Indeterminate) ENGINE KNOCKING, ASSESSMEENT IS PROCESSING INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 06-12-2020 08:23 06:09:27 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 06-12-2020 09:21 05:11:27 Power Power Failure (Indeterminate) Team is working on site. INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G A Digicel 06-12-2020 09:42 04:50:27 Power Power Failure (Indeterminate) OUT OF FUEL INC390377 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 11:20 03:12:27 Power Power Failure (Indeterminate) Team is on site INC390376 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 06-12-2020 11:38 02:54:27 Power Power Failure (Indeterminate) TOS INC390395 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 11:48 02:44:27 Power Power Failure (Indeterminate) RESTORED INC390448 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 06-12-2020 12:00 02:32:27 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC390504 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 06-12-2020 13:02 01:30:27 Power Power Failure (Indeterminate) RESTORED INC390510 HDS226 AQUIN Sud Ericsson 3G A Talkpool 06-12-2020 13:08 01:24:27 Power Power Failure (Indeterminate) RESTORED INC390517 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 06-12-2020 13:44 00:48:27 Power Generator failure (Indeterminate) RESTORED INC390471 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 13:44 00:48:27 Power Power Failure (Indeterminate) RESTORED INC390521 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G A Talkpool 06-12-2020 13:55 00:37:27 Power Power Failure (Indeterminate) RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 12 June 2020 14:36 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Hai_SalesGM; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 10 10 12 19 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 4 0 0 35 ZTE 7 7 2 0 7 Huawei 9 9 9 0 9 Network 49 20 11 0 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 5 0 1 16 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/11/2020 13:10 769:22:27 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 411:28:27 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 401:07:27 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 379:02:27 Power Generator Failure (Alternator Failure) Main DC Alternator faulty. Follow up is ongoing with concerned team. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 242:48:27 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 167:39:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 140:50:27 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 96:16:27 Power Generator failure (Indeterminate) Site is reported out of fuel and some spares are missed to set it in automatically mode before refueling . INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 79:30:27 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 64:01:27 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 64:01:27 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 64:01:27 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 62:12:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 60:50:27 Power Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 8:46 am. New HPU installed requires clarification by Talkpool before site refueling INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 44:46:27 Power Generator Failure (Engine broken) Engine broken, waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 44:46:27 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 44:46:27 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 32:57:27 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 32:57:27 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 32:57:27 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 30:13:27 Power Generator Failure (Engine broken) Talkpool Break down the genset INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 26:02:27 Power Power Failure (Indeterminate) Rectifier PBC05 needed to restore spare not available in region ETR to be provided. INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 23:17:27 Transmission Transmission (NPU Failure) NPU replacement was unsuccessful. They suspect AMM chassis to be the cause. Team has authorization to take one from SDH029 for using on HDS241. INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 23:17:27 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 23:17:27 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 23:17:27 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 23:17:27 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 23:17:27 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 21:38:27 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for confirmation. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 21:15:27 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 18:42:27 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 16:54:27 Power Generator Failure (Engine starter Faulty) Faulty engine starter. Spare not yet available INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 12:38:27 Fuel Generator failure (Fuel issue) genset out of fuel, Team is on way to perform the fuel transfer from the main tank. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 6:56:27 Power Power Failure (Indeterminate) Talkpool Break down the genset INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 6:09:27 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/12/2020 9:21 5:11:27 Power Power Failure (Indeterminate) Team is working on site. INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 6/12/2020 9:42 4:50:27 Power Power Failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC390377 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 11:20 3:12:27 Power Power Failure (Indeterminate) Team is on site INC390376 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 11:38 2:54:27 Power Power Failure (Indeterminate) Team has been dispatched ETA 2:50 PM INC390395 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 11:48 2:44:27 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 14:45h INC390448 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/12/2020 12:00 2:32:27 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC390504 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 13:02 1:30:27 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC390510 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/12/2020 13:08 1:24:27 Power Power Failure (Indeterminate) Team has been dispatched ETA 2:45 PM INC390517 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/12/2020 13:44 0:48:27 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC390517 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/12/2020 13:44 0:48:27 Dependent Affected by the power issue at the main site Affected by HDO434 INC390471 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 13:44 0:48:27 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC390521 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G A Talkpool 6/12/2020 13:55 0:37:27 Power Power Failure (Indeterminate) Team has been dispatched ETA to be provided. INC390521 HDS290 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 6/12/2020 13:55 0:37:27 Dependent Affected by the power issue at the main site Affected by HDS200 INC390521 HGA016 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/12/2020 13:55 0:37:27 Dependent Affected by the power issue at the main site Affected by HDS200 INC390521 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 13:55 0:37:27 Dependent Affected by the power issue at the main site Affected by HDS200 INC390521 HDS225 ZANGLAIS Sud Ericsson 2G C Talkpool 6/12/2020 13:55 0:37:27 Dependent Affected by the power issue at the main site Affected by HDS200 Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[75467524].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[75467524].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 3C220B362D5F44009957F47C4A050F4B.png Type: image/png Size: 132 bytes Desc: 3C220B362D5F44009957F47C4A050F4B.png URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 14:55:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 20:55:54 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 19 12 11 12 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 8 15 0 42 ZTE 4 4 1 0 4 Huawei 8 8 8 0 8 Network 36 20 24 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 20 0 7 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 771:44:40 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 413:50:40 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 403:29:40 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 245:10:40 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 170:01:40 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 143:12:40 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 98:38:40 Power Generator failure (Indeterminate) Fuel added, power team is dispatched ETA to be provided. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 81:52:40 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 66:23:40 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 66:23:40 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 66:23:40 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 64:34:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 63:12:40 Power Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 8:46 am. New HPU installed requires clarification by Talkpool before site refueling INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 47:08:40 Power Generator Failure (Engine broken) Engine broken, waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 47:08:40 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 47:08:40 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 35:19:40 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 35:19:40 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 35:19:40 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 32:35:40 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 25:39:40 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 24:00:40 Power Power Failure (Indeterminate) Engine knocking, reported by talkpool. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 23:37:40 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 21:04:40 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 9:18:40 Power Power Failure (Indeterminate) Talkpool Break down the genset INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 8:31:40 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/12/2020 9:21 7:33:40 Power Power Failure (Indeterminate) Team is working on site. INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 6/12/2020 9:42 7:12:40 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to be provided. INC390377 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 11:20 5:34:40 Power Power Failure (Indeterminate) Team still working on site INC390448 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/12/2020 12:00 4:54:40 Power Power Failure (Indeterminate) Team has been dispatched ETA 4:30 PM INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G B Talkpool 6/12/2020 14:19 2:35:40 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC390483 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 6/12/2020 14:35 2:19:40 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC390538 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE D Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO390 #N/A #N/A Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO381 LEOGANE_DABORNE Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO354 DUFORT Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA017 CHALON Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS226 AQUIN Sud Ericsson LTE C Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO358 PETIT_GOAVE Ouest Ericsson LTE D Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS364 KAGENME Sud-Est Ericsson 2G A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390540 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/12/2020 15:08 1:46:40 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC390498 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 15:36 1:18:40 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Fri Jun 12 16:07:00 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Fri, 12 Jun 2020 22:07:00 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: HDO084: fueling will be attempted tomorrow. HDS253: fueling will be attempted tomorrow. HDO411: Awaiting assessment from Talkpool, rescue ongoing. HGA064: Halted by management due to continuous theft. HDO378: Been verified by Fuel team, update will be given afterwards. Best Regards, [cid:image002.jpg at 01D640E4.419C6CE0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Friday, June 12, 2020 4:56 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 19 12 11 12 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 8 15 0 42 ZTE 4 4 1 0 4 Huawei 8 8 8 0 8 Network 36 20 24 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 20 0 7 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 771:44:40 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 413:50:40 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 403:29:40 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 245:10:40 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 170:01:40 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 143:12:40 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 98:38:40 Power Generator failure (Indeterminate) Fuel added, power team is dispatched ETA to be provided. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 81:52:40 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 66:23:40 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 66:23:40 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 66:23:40 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 64:34:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area tomorrow. INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 63:12:40 Power Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 8:46 am. New HPU installed requires clarification by Talkpool before site refueling INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 47:08:40 Power Generator Failure (Engine broken) Engine broken, waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 47:08:40 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 47:08:40 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 35:19:40 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . No ETA is possible until this is resolved. INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 35:19:40 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 35:19:40 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 32:35:40 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 25:39:40 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 24:00:40 Power Power Failure (Indeterminate) Engine knocking, reported by talkpool. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 23:37:40 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C O&M FUEL 6/11/2020 19:50 21:04:40 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 01:45AM ETR to be provided. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 9:18:40 Power Power Failure (Indeterminate) Talkpool Break down the genset INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 8:31:40 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/12/2020 9:21 7:33:40 Power Power Failure (Indeterminate) Team is working on site. INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 6/12/2020 9:42 7:12:40 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to be provided. INC390377 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 11:20 5:34:40 Power Power Failure (Indeterminate) Team still working on site INC390448 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/12/2020 12:00 4:54:40 Power Power Failure (Indeterminate) Team has been dispatched ETA 4:30 PM INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G B Talkpool 6/12/2020 14:19 2:35:40 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC390483 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 6/12/2020 14:35 2:19:40 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC390538 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE D Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO390 #N/A #N/A Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO381 LEOGANE_DABORNE Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO354 DUFORT Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA017 CHALON Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS226 AQUIN Sud Ericsson LTE C Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO358 PETIT_GOAVE Ouest Ericsson LTE D Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS364 KAGENME Sud-Est Ericsson 2G A Talkpool_fon 6/12/2020 14:57 1:57:40 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390540 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/12/2020 15:08 1:46:40 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC390498 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 15:36 1:18:40 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 16:36:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 22:36:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1452:32:43 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 375:43:43 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 295:48:43 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 147:20:43 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 116:20:43 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 51:14:43 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 49:59:43 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 12:40:43 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390419 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/12/2020 9:32 9:02:43 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 9:36 8:58:43 Power Power Failure (Solar System failure) Solar site , Sector S Affected because the solar system cannot support the whole site load INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 7:34:43 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390465 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/12/2020 12:53 5:41:43 RBS RBS Fault (Indeterminate) Team is waiting for access INC390510 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/12/2020 13:08 5:26:43 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390538 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 3:37:43 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 3:37:43 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 3:37:43 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 3:37:43 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390498 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/12/2020 15:36 2:58:43 Power Power ( Building power failure) Power commercial failure , Sector will be up with commercial power. INC390625 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 6/12/2020 17:50 0:44:43 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 17:16:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 12 Jun 2020 23:16:22 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 12th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 12th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 774:00:15 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 416:06:15 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 405:45:15 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 247:26:15 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 172:17:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 145:28:15 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 100:54:15 Power Generator failure (Indeterminate) Fuel added, power team is dispatched ETA to br provided. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 84:08:15 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 68:39:15 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 68:39:15 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 68:39:15 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 66:50:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 49:24:15 Power Generator Failure (Engine broken) Engine broken, waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 49:24:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 49:24:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 37:35:15 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 37:35:15 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 37:35:15 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 34:51:15 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 27:55:15 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 26:16:15 Power Power Failure (Indeterminate) Engine knocking, reported by talkpool. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 25:53:15 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 11:34:15 Power Power Failure (Indeterminate) Talkpool Break down the genset INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 10:47:15 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/12/2020 9:21 9:49:15 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced, follow up is ongoing INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 6/12/2020 9:42 9:28:15 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G B Talkpool 6/12/2020 14:19 4:51:15 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC390538 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE D Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO390 #N/A #N/A Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO381 LEOGANE_DABORNE Ouest Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO354 DUFORT Ouest Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA017 CHALON Nippes Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS226 AQUIN Sud Ericsson LTE C Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO358 PETIT_GOAVE Ouest Ericsson LTE D Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS364 KAGENME Sud-Est Ericsson 2G A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390540 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/12/2020 15:08 4:02:15 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 3:27:15 Power Power Failure (Indeterminate) Team still working on site INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 3:27:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 3:27:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/12/2020 15:43 3:27:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390569 HDC277 GADJUMO Artibonite Ericsson 2G B Talkpool 6/12/2020 15:54 3:16:15 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 2:58:15 Power Power Failure (Indeterminate) Team still working on site INC390578 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/12/2020 16:23 2:47:15 Transmission Transmission (Indeterminate) Team has been dispatched ETA 8:30 PM INC390578 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390614 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 17:09 2:01:15 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:30h INC390620 HDC299 MAROUGE Centre Ericsson 2G B Talkpool 6/12/2020 17:27 1:43:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390591 HDC339 POTHENOT Artibonite Ericsson 2G B Talkpool 6/12/2020 17:32 1:38:15 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC390595 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 17:51 1:19:15 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G B Talkpool 6/12/2020 17:54 1:16:15 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP. Follow up is ongoing INC390597 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 17:54 1:16:15 Dependent Affected by the power issue at the main site Affected by HDN125 INC390705 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/12/2020 18:08 1:02:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM INC390632 HDC318 ROY_CANNOT Centre Ericsson 2G B Talkpool 6/12/2020 18:24 0:46:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390632 HDC346 LOBELVY Centre Ericsson 2G B Talkpool 6/12/2020 18:24 0:46:15 Dependent Affected by the power issue at the main site Affected by HDC346 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1452:56:29 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 376:07:29 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 296:12:29 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 147:44:29 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 116:44:29 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 51:38:29 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 50:23:29 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 13:04:29 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390419 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/12/2020 9:32 9:26:29 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 9:36 9:22:29 Power Power Failure (Solar System failure) Solar site , Sector S Affected because the solar system cannot support the whole site load INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 7:58:29 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390465 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/12/2020 12:53 6:05:29 RBS RBS Fault (Indeterminate) Team is on site INC390510 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/12/2020 13:08 5:50:29 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390538 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:01:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:01:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:01:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:01:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/12/2020 15:03 3:55:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390625 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 6/12/2020 17:50 1:08:29 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390289 HDN303 FONTAINE Nord Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390289 HDN318 GARDE-HIRAM Nord Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390289 HDC234 CERCA_CARVAJAL Centre Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390289 HDC362 RTE_CAYAHANDE Centre Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390289 HDN237 LA_VICTOIRE Nord Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390282 HDN125 DEBOCHE Nord-Ouest Ericsson 2G B Talkpool 6/12/2020 5:00 6/12/2020 7:40 2:39:38 4:00:00 Compliant Power Power Failure (Indeterminate) Fuel tank empty OK Fuel has been performed INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 6/12/2020 7:40 2:39:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Restored with the main site INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/12/2020 6:05 6/12/2020 8:50 2:44:38 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site will be back up with the sunrise and reload by NOC INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/12/2020 6:05 6/12/2020 8:50 2:44:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Restored with the main site INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 6/12/2020 9:08 12:10:38 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site will be back up with the sunrise and reload by NOC INC390402 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/12/2020 8:43 6/12/2020 10:42 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390404 HDN241 BAHON Nord Ericsson 2G D Talkpool 6/12/2020 8:54 6/12/2020 10:50 1:55:33 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Indeterminate INC390337 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/12/2020 9:30 6/12/2020 10:53 1:23:01 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC390343 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 9:34 6/12/2020 11:48 2:14:06 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1.5 gal. of oil added and genset restarted INC389749 HDC333 SAPATERRE Centre Ericsson 2G D O&M Fuel 6/11/2020 8:22 6/12/2020 12:40 28:18:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC390318 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M Fuel 6/12/2020 8:06 6/12/2020 13:27 5:20:38 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC390468 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/12/2020 13:14 6/12/2020 13:48 0:33:31 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC390517 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/12/2020 13:44 6/12/2020 14:40 0:55:23 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC390517 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/12/2020 13:44 6/12/2020 14:40 0:55:23 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Restored with the main site INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 6/12/2020 14:43 17:04:38 4:00:00 Not Compliant Power Generator Failure (Engine starter Faulty) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 6/12/2020 13:57 378:26:44 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Main DC Alternator faulty Need to be justified RCA and resolution details to be provided by the contractor INC390483 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 6/12/2020 14:35 6/12/2020 16:16 1:40:02 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390498 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 15:36 6/12/2020 18:22 2:45:18 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is back in service with commercial power INC390598 HDC342 TIERA MUSCADY Centre Ericsson 2G B Talkpool 6/12/2020 17:56 6/12/2020 18:40 0:43:28 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390225 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 20:32 6/12/2020 7:15 10:43:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset was out of fuel Access_Guardian Fuel added and genset restarted INC390225 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 23:29 6/12/2020 7:15 7:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO208 Cascaded Back on air with the main site INC390154 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 22:29 6/12/2020 7:58 9:29:00 4:00:00 Not Compliant Power Power Failure (ATS breaker tripped) ATS breaker tripped Access_Guardian ATS breaker has been reset INC390304 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:18 6/12/2020 7:53 1:35:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with an external battery INC390265 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Router failure Access_Guardian Router has been restarted INC390265 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390265 HAIDO218 MARIANI Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390265 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390265 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390265 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390162 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 23:14 6/12/2020 7:02 7:48:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted INC390260 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:35 6/12/2020 8:07 8:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The main board has been reset INC390122 HDO586 RTE DE DELMAS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 0:52 6/12/2020 9:50 8:58:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Fault rear seal and front seal Access_Guardian 1.5 gallon of oil added INC390187 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 1:40 6/12/2020 7:44 6:04:00 4:00:00 Not Compliant Power Generator Failure (Overheat) Radiator dirty, faulty rear seal and front seal Need to be justified Radiator cleaned and 1.5 gallon of coolant added INC390191 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 5:03 6/12/2020 8:00 2:57:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Charge over current OK Breaker has been reset INC390285 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/12/2020 6:09 6/12/2020 14:12 8:03:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 6/12/2020 8:40 11:31:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Breaker has been reset INC390223 HDO008 SHODECOSA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 1:10 6/12/2020 8:42 7:32:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Main breaker has been reset INC390299 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 7:44 6/12/2020 10:24 2:39:49 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil sensor failure OK Oil sensor has been cleaned INC390244 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 1:24 6/12/2020 13:10 11:46:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC390287 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 6/12/2020 10:39 4:32:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified HUAWEI breaker has been reset INC390287 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 6/12/2020 10:39 4:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO158. Cascaded Back on air with the main site INC390287 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 6/12/2020 10:39 4:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO158. Cascaded Back on air with the main site INC390327 HDO060 LABOULE_17 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 10:44 6/12/2020 11:08 0:23:57 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed OK Alarm has been reset INC390327 HDO125 PELERIN_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 10:44 6/12/2020 11:08 0:23:57 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO060. Cascaded Back on air with the main site INC390327 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 10:44 6/12/2020 11:08 0:23:57 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO060. Cascaded Back on air with the main site INC390412 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 9:28 6/12/2020 10:34 1:05:51 4:00:00 Compliant Power Power Failure (Indeterminate) Inverter was OFF OK Inverter has been turned ON INC390398 HDO095 DELMAS_28 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 12:40 6/12/2020 14:25 1:44:27 4:00:00 Compliant Power Generator Failure (Under Frequency) Regulator failure OK Frequency has been set INC390504 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 13:02 6/12/2020 14:21 1:18:36 4:00:00 Compliant Power Generator Failure (Underspeed) Fuel filter was dirty OK Fuel filter cleaned and genset restarted INC390395 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 11:48 6/12/2020 14:00 2:11:30 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with an external battery INC390471 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 13:44 6/12/2020 14:50 1:05:02 4:00:00 Compliant Power Generator Failure (Fuel Hose failure) Fuel hose failure OK The fuel hose has been repaired and the generator set restarted INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 6/12/2020 17:14 63:32:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery missing Spare A new starter battery has been installed and genset restarted INC390377 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 11:20 6/12/2020 17:05 5:44:16 4:00:00 Not Compliant Power Power Failure (Indeterminate) ATS breaker burned Need to be justified Genset has been restarted INC390590 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 17:33 6/12/2020 17:53 0:19:08 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC390195 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:58 6/12/2020 9:36 6:38:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with the sunrise INC390266 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/12/2020 0:46 6/12/2020 11:39 10:53:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified Reset alarm and genset restarted INC390253 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 10:56 12:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the fiber link HDS005-HDS008 Cascaded Site was up once the fiber link restored INC390253 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 10:56 12:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the fiber link HDS005-HDS008 Cascaded Site was up once the fiber link restored INC390253 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/11/2020 22:54 6/12/2020 10:56 12:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the fiber link HDS005-HDS008 Cascaded Site was up once the fiber link restored INC390253 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/11/2020 22:54 6/12/2020 10:56 12:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the fiber link HDS005-HDS008 Cascaded Site was up once the fiber link restored INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:38 6/12/2020 12:40 10:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 6/12/2020 15:31 27:01:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare Rectifier has been replaced INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) (NPU Failure) Need to be justified RCA and resolution details still pending from the contractor INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 6/12/2020 16:42 14:48:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC390521 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G A Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Team has been dispatched ETA 4:15 PM OK RCA and resolution details still pending from the contractor INC390521 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390521 HGA016 MORNE_OKO Sud Ericsson 2G C Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390521 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390521 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390376 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 11:38 6/12/2020 16:24 4:45:40 4:00:00 Not Compliant Power Power Failure (Indeterminate) Team is working on site. Need to be justified RCA and resolution details still pending from the contractor INC390448 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/12/2020 12:00 6/12/2020 16:18 4:17:05 5:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387662 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/6/2020 21:55 6/12/2020 12:17 134:22:00 4:00:00 Not Compliant RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. spare Faulty fiber has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri Jun 12 18:10:10 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 13 Jun 2020 00:10:10 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 12th, 2020 till 7:00 PM. In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-11-2020 13:10 774:00:15 Power Generator failure (Indeterminate) POLICE PERMIT IS ARRANGED. POWER TEAM WILL GO LONG WITH THE FUEL TEAM INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/26/2020 11:04 416:06:15 Power Generator Failure (Engine broken) NEW GENSET APPROVED, SECURITY ISSUES IN THE REGION BLOCKING TO PROCEED INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 405:45:15 Power Generator failure (Indeterminate) SITEE OUT OF FUEL CONFIRMED BY GUARDIAN. POWER TEAM WILL ASSIST FUEL TEAM ONCE SECURITY CLEARANCCE IS OKAY INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 247:26:15 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 06-05-2020 14:53 172:17:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 145:28:15 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 06-08-2020 14:16 100:54:15 Power Generator failure (Indeterminate) Fuel added, power team is dispatched ETA to br provided. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 06-09-2020 07:02 84:08:15 Power Generator Failure (Engine broken) NEW GENSET APPROVED. ETR WILL BE SHARED ONCE COLLECTED INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 06-09-2020 22:31 68:39:15 Power Generator Failure (Head Cylinder faulty) NEW GENSET APPROVED. ETR WILL BE SHARED ONCE COLLECTED INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 49:24:15 Power Generator Failure (Engine broken) NEW GENSET COLLECTED. SWAPPING WILL BE DONE TOMORROW MORNING DUE TO UNSAFE AREA AT NIGHT CONFIRMEED BY DIGICEL SECURITY. INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 06-11-2020 08:19 34:51:15 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT IS PROCESSING INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 06-11-2020 16:54 26:16:15 Power Power Failure (Indeterminate) ENGINE BROKEN. ASSESSMENT REPORT IS PROCESSING INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 11:34:15 Power Power Failure (Indeterminate) ENGINE BROKEN. ASSESSMENT REPORT IS PROCESSING INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 06-12-2020 08:23 10:47:15 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G B Digicel 06-12-2020 14:19 04:51:15 Fuel Generator failure (Indeterminate) site is out of fuel INC390540 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 06-12-2020 15:08 04:02:15 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 15:43 03:27:15 Power Power Failure (Indeterminate) Team still working on site INC390569 HDC277 GADJUMO Artibonite Ericsson 2G B Talkpool 06-12-2020 15:54 03:16:15 Power Generator failure (Indeterminate) TEAM ON SITE INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Digicel 06-12-2020 16:12 02:58:15 Fuel Power Failure (Indeterminate) site is out of fuel INC390614 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 06-12-2020 17:09 02:01:15 Power Power Failure (Indeterminate) RESTORED INC390620 HDC299 MAROUGE Centre Ericsson 2G B Talkpool 06-12-2020 17:27 01:43:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390591 HDC339 POTHENOT Artibonite Ericsson 2G B Talkpool 06-12-2020 17:32 01:38:15 Power Generator failure (Indeterminate) RESTORED INC390595 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 17:51 01:19:15 Power Power Failure (Indeterminate) RESTORED INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G B Talkpool 06-12-2020 17:54 01:16:15 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP. Follow up is ongoing INC390705 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 06-12-2020 18:08 01:02:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM INC390632 HDC318 ROY_CANNOT Centre Ericsson 2G B Talkpool 06-12-2020 18:24 00:46:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 12 June 2020 19:18 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITE REPORT updated for this June 12th, 2020 till 7:00 PM. Hi All, Kindly receive the NOC SITES REPORT updated for this June 12th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 774:00:15 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 416:06:15 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 405:45:15 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 247:26:15 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 172:17:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 145:28:15 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 100:54:15 Power Generator failure (Indeterminate) Fuel added, power team is dispatched ETA to br provided. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 84:08:15 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 68:39:15 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 68:39:15 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 68:39:15 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 66:50:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 49:24:15 Power Generator Failure (Engine broken) Engine broken, waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 49:24:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 49:24:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 37:35:15 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 37:35:15 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 37:35:15 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 34:51:15 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 27:55:15 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 26:16:15 Power Power Failure (Indeterminate) Engine knocking, reported by talkpool. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 25:53:15 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 11:34:15 Power Power Failure (Indeterminate) Talkpool Break down the genset INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 10:47:15 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/12/2020 9:21 9:49:15 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced, follow up is ongoing INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 6/12/2020 9:42 9:28:15 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G B Talkpool 6/12/2020 14:19 4:51:15 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC390538 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE D Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO390 #N/A #N/A Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO381 LEOGANE_DABORNE Ouest Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO354 DUFORT Ouest Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA017 CHALON Nippes Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS226 AQUIN Sud Ericsson LTE C Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO358 PETIT_GOAVE Ouest Ericsson LTE D Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS364 KAGENME Sud-Est Ericsson 2G A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390540 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/12/2020 15:08 4:02:15 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 3:27:15 Power Power Failure (Indeterminate) Team still working on site INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 3:27:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 3:27:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/12/2020 15:43 3:27:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390569 HDC277 GADJUMO Artibonite Ericsson 2G B Talkpool 6/12/2020 15:54 3:16:15 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 2:58:15 Power Power Failure (Indeterminate) Team still working on site INC390578 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/12/2020 16:23 2:47:15 Transmission Transmission (Indeterminate) Team has been dispatched ETA 8:30 PM INC390578 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390614 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 17:09 2:01:15 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:30h INC390620 HDC299 MAROUGE Centre Ericsson 2G B Talkpool 6/12/2020 17:27 1:43:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390591 HDC339 POTHENOT Artibonite Ericsson 2G B Talkpool 6/12/2020 17:32 1:38:15 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC390595 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 17:51 1:19:15 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G B Talkpool 6/12/2020 17:54 1:16:15 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP. Follow up is ongoing INC390597 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 17:54 1:16:15 Dependent Affected by the power issue at the main site Affected by HDN125 INC390705 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/12/2020 18:08 1:02:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM INC390632 HDC318 ROY_CANNOT Centre Ericsson 2G B Talkpool 6/12/2020 18:24 0:46:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390632 HDC346 LOBELVY Centre Ericsson 2G B Talkpool 6/12/2020 18:24 0:46:15 Dependent Affected by the power issue at the main site Affected by HDC346 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1452:56:29 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 376:07:29 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 296:12:29 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 147:44:29 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 116:44:29 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 51:38:29 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 50:23:29 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 13:04:29 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390419 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/12/2020 9:32 9:26:29 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 9:36 9:22:29 Power Power Failure (Solar System failure) Solar site , Sector S Affected because the solar system cannot support the whole site load INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 7:58:29 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390465 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/12/2020 12:53 6:05:29 RBS RBS Fault (Indeterminate) Team is on site INC390510 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/12/2020 13:08 5:50:29 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390538 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:01:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:01:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:01:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:01:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/12/2020 15:03 3:55:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390625 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 6/12/2020 17:50 1:08:29 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390289 HDN303 FONTAINE Nord Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390289 HDN318 GARDE-HIRAM Nord Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390289 HDC234 CERCA_CARVAJAL Centre Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390289 HDC362 RTE_CAYAHANDE Centre Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390289 HDN237 LA_VICTOIRE Nord Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390282 HDN125 DEBOCHE Nord-Ouest Ericsson 2G B Talkpool 6/12/2020 5:00 6/12/2020 7:40 2:39:38 4:00:00 Compliant Power Power Failure (Indeterminate) Fuel tank empty OK Fuel has been performed INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 6/12/2020 7:40 2:39:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Restored with the main site INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/12/2020 6:05 6/12/2020 8:50 2:44:38 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site will be back up with the sunrise and reload by NOC INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/12/2020 6:05 6/12/2020 8:50 2:44:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Restored with the main site INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 6/12/2020 9:08 12:10:38 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site will be back up with the sunrise and reload by NOC INC390402 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/12/2020 8:43 6/12/2020 10:42 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390404 HDN241 BAHON Nord Ericsson 2G D Talkpool 6/12/2020 8:54 6/12/2020 10:50 1:55:33 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Indeterminate INC390337 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/12/2020 9:30 6/12/2020 10:53 1:23:01 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC390343 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 9:34 6/12/2020 11:48 2:14:06 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1.5 gal. of oil added and genset restarted INC389749 HDC333 SAPATERRE Centre Ericsson 2G D O&M Fuel 6/11/2020 8:22 6/12/2020 12:40 28:18:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC390318 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M Fuel 6/12/2020 8:06 6/12/2020 13:27 5:20:38 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC390468 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/12/2020 13:14 6/12/2020 13:48 0:33:31 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC390517 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/12/2020 13:44 6/12/2020 14:40 0:55:23 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC390517 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/12/2020 13:44 6/12/2020 14:40 0:55:23 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Restored with the main site INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 6/12/2020 14:43 17:04:38 4:00:00 Not Compliant Power Generator Failure (Engine starter Faulty) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 6/12/2020 13:57 378:26:44 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Main DC Alternator faulty Need to be justified RCA and resolution details to be provided by the contractor INC390483 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 6/12/2020 14:35 6/12/2020 16:16 1:40:02 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390498 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 15:36 6/12/2020 18:22 2:45:18 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is back in service with commercial power INC390598 HDC342 TIERA MUSCADY Centre Ericsson 2G B Talkpool 6/12/2020 17:56 6/12/2020 18:40 0:43:28 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390225 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 20:32 6/12/2020 7:15 10:43:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset was out of fuel Access_Guardian Fuel added and genset restarted INC390225 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 23:29 6/12/2020 7:15 7:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO208 Cascaded Back on air with the main site INC390154 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 22:29 6/12/2020 7:58 9:29:00 4:00:00 Not Compliant Power Power Failure (ATS breaker tripped) ATS breaker tripped Access_Guardian ATS breaker has been reset INC390304 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:18 6/12/2020 7:53 1:35:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with an external battery INC390265 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Router failure Access_Guardian Router has been restarted INC390265 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390265 HAIDO218 MARIANI Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390265 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390265 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390265 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390162 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 23:14 6/12/2020 7:02 7:48:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted INC390260 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:35 6/12/2020 8:07 8:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The main board has been reset INC390122 HDO586 RTE DE DELMAS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 0:52 6/12/2020 9:50 8:58:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Fault rear seal and front seal Access_Guardian 1.5 gallon of oil added INC390187 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 1:40 6/12/2020 7:44 6:04:00 4:00:00 Not Compliant Power Generator Failure (Overheat) Radiator dirty, faulty rear seal and front seal Need to be justified Radiator cleaned and 1.5 gallon of coolant added INC390191 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 5:03 6/12/2020 8:00 2:57:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Charge over current OK Breaker has been reset INC390285 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/12/2020 6:09 6/12/2020 14:12 8:03:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 6/12/2020 8:40 11:31:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Breaker has been reset INC390223 HDO008 SHODECOSA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 1:10 6/12/2020 8:42 7:32:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Main breaker has been reset INC390299 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 7:44 6/12/2020 10:24 2:39:49 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil sensor failure OK Oil sensor has been cleaned INC390244 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 1:24 6/12/2020 13:10 11:46:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC390287 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 6/12/2020 10:39 4:32:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified HUAWEI breaker has been reset INC390287 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 6/12/2020 10:39 4:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO158. Cascaded Back on air with the main site INC390287 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 6/12/2020 10:39 4:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO158. Cascaded Back on air with the main site INC390327 HDO060 LABOULE_17 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 10:44 6/12/2020 11:08 0:23:57 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed OK Alarm has been reset INC390327 HDO125 PELERIN_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 10:44 6/12/2020 11:08 0:23:57 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO060. Cascaded Back on air with the main site INC390327 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 10:44 6/12/2020 11:08 0:23:57 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO060. Cascaded Back on air with the main site INC390412 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 9:28 6/12/2020 10:34 1:05:51 4:00:00 Compliant Power Power Failure (Indeterminate) Inverter was OFF OK Inverter has been turned ON INC390398 HDO095 DELMAS_28 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 12:40 6/12/2020 14:25 1:44:27 4:00:00 Compliant Power Generator Failure (Under Frequency) Regulator failure OK Frequency has been set INC390504 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 13:02 6/12/2020 14:21 1:18:36 4:00:00 Compliant Power Generator Failure (Underspeed) Fuel filter was dirty OK Fuel filter cleaned and genset restarted INC390395 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 11:48 6/12/2020 14:00 2:11:30 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with an external battery INC390471 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 13:44 6/12/2020 14:50 1:05:02 4:00:00 Compliant Power Generator Failure (Fuel Hose failure) Fuel hose failure OK The fuel hose has been repaired and the generator set restarted INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 6/12/2020 17:14 63:32:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery missing Spare A new starter battery has been installed and genset restarted INC390377 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 11:20 6/12/2020 17:05 5:44:16 4:00:00 Not Compliant Power Power Failure (Indeterminate) ATS breaker burned Need to be justified Genset has been restarted INC390590 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 17:33 6/12/2020 17:53 0:19:08 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC390195 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:58 6/12/2020 9:36 6:38:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with the sunrise INC390266 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/12/2020 0:46 6/12/2020 11:39 10:53:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified Reset alarm and genset restarted INC390253 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 10:56 12:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the fiber link HDS005-HDS008 Cascaded Site was up once the fiber link restored INC390253 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 10:56 12:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the fiber link HDS005-HDS008 Cascaded Site was up once the fiber link restored INC390253 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/11/2020 22:54 6/12/2020 10:56 12:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the fiber link HDS005-HDS008 Cascaded Site was up once the fiber link restored INC390253 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/11/2020 22:54 6/12/2020 10:56 12:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the fiber link HDS005-HDS008 Cascaded Site was up once the fiber link restored INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:38 6/12/2020 12:40 10:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 6/12/2020 15:31 27:01:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare Rectifier has been replaced INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) (NPU Failure) Need to be justified RCA and resolution details still pending from the contractor INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 6/12/2020 16:42 14:48:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC390521 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G A Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Team has been dispatched ETA 4:15 PM OK RCA and resolution details still pending from the contractor INC390521 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390521 HGA016 MORNE_OKO Sud Ericsson 2G C Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390521 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390521 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390376 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 11:38 6/12/2020 16:24 4:45:40 4:00:00 Not Compliant Power Power Failure (Indeterminate) Team is working on site. Need to be justified RCA and resolution details still pending from the contractor INC390448 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/12/2020 12:00 6/12/2020 16:18 4:17:05 5:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387662 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/6/2020 21:55 6/12/2020 12:17 134:22:00 4:00:00 Not Compliant RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. spare Faulty fiber has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[75479562].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[75479562].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: D033702AA23249ECB1D30299C1415946.png Type: image/png Size: 132 bytes Desc: D033702AA23249ECB1D30299C1415946.png URL: From Francois.Boyer at digicelgroup.com Fri Jun 12 18:14:21 2020 From: Francois.Boyer at digicelgroup.com (Francois Boyer) Date: Sat, 13 Jun 2020 00:14:21 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 12th, 2020 till 7:00 PM. In-Reply-To: References: Message-ID: Thanks Jithin for the input, that's good. Please, we need to have in this report ETA for the assessment report. My regards! From: Nikhil Govind [mailto:nikhil.govind at talkpool.com] Sent: Friday, June 12, 2020 8:10 PM To: Haiti Noc ; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins ; Eng Teck Ng ; Luigi Roy ; HAI_Tech_Noc Subject: [EXTERNAL] RE: NOC SITE REPORT updated for this June 12th, 2020 till 7:00 PM. Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-11-2020 13:10 774:00:15 Power Generator failure (Indeterminate) POLICE PERMIT IS ARRANGED. POWER TEAM WILL GO LONG WITH THE FUEL TEAM INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Digicel 5/26/2020 11:04 416:06:15 Power Generator Failure (Engine broken) NEW GENSET APPROVED, SECURITY ISSUES IN THE REGION BLOCKING TO PROCEED INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 405:45:15 Power Generator failure (Indeterminate) SITEE OUT OF FUEL CONFIRMED BY GUARDIAN. POWER TEAM WILL ASSIST FUEL TEAM ONCE SECURITY CLEARANCCE IS OKAY INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 247:26:15 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 06-05-2020 14:53 172:17:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 145:28:15 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 06-08-2020 14:16 100:54:15 Power Generator failure (Indeterminate) Fuel added, power team is dispatched ETA to br provided. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 06-09-2020 07:02 84:08:15 Power Generator Failure (Engine broken) NEW GENSET APPROVED. ETR WILL BE SHARED ONCE COLLECTED INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 06-09-2020 22:31 68:39:15 Power Generator Failure (Head Cylinder faulty) NEW GENSET APPROVED. ETR WILL BE SHARED ONCE COLLECTED INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 49:24:15 Power Generator Failure (Engine broken) NEW GENSET COLLECTED. SWAPPING WILL BE DONE TOMORROW MORNING DUE TO UNSAFE AREA AT NIGHT CONFIRMEED BY DIGICEL SECURITY. INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 06-11-2020 08:19 34:51:15 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT IS PROCESSING INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 06-11-2020 16:54 26:16:15 Power Power Failure (Indeterminate) ENGINE BROKEN. ASSESSMENT REPORT IS PROCESSING INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 11:34:15 Power Power Failure (Indeterminate) ENGINE BROKEN. ASSESSMENT REPORT IS PROCESSING INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 06-12-2020 08:23 10:47:15 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G B Digicel 06-12-2020 14:19 04:51:15 Fuel Generator failure (Indeterminate) site is out of fuel INC390540 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 06-12-2020 15:08 04:02:15 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 15:43 03:27:15 Power Power Failure (Indeterminate) Team still working on site INC390569 HDC277 GADJUMO Artibonite Ericsson 2G B Talkpool 06-12-2020 15:54 03:16:15 Power Generator failure (Indeterminate) TEAM ON SITE INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Digicel 06-12-2020 16:12 02:58:15 Fuel Power Failure (Indeterminate) site is out of fuel INC390614 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 06-12-2020 17:09 02:01:15 Power Power Failure (Indeterminate) RESTORED INC390620 HDC299 MAROUGE Centre Ericsson 2G B Talkpool 06-12-2020 17:27 01:43:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390591 HDC339 POTHENOT Artibonite Ericsson 2G B Talkpool 06-12-2020 17:32 01:38:15 Power Generator failure (Indeterminate) RESTORED INC390595 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 17:51 01:19:15 Power Power Failure (Indeterminate) RESTORED INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G B Talkpool 06-12-2020 17:54 01:16:15 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP. Follow up is ongoing INC390705 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 06-12-2020 18:08 01:02:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM INC390632 HDC318 ROY_CANNOT Centre Ericsson 2G B Talkpool 06-12-2020 18:24 00:46:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 12 June 2020 19:18 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITE REPORT updated for this June 12th, 2020 till 7:00 PM. Hi All, Kindly receive the NOC SITES REPORT updated for this June 12th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 774:00:15 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 416:06:15 Power Generator Failure (Engine broken) Engine broken reported. ETR recovery plan is expected from TP INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 405:45:15 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 247:26:15 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 172:17:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 145:28:15 Power Power Failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 100:54:15 Power Generator failure (Indeterminate) Fuel added, power team is dispatched ETA to br provided. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 84:08:15 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 68:39:15 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 68:39:15 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 68:39:15 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, follow up is ongoing for replacement. ETR not yet provided. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 66:50:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 49:24:15 Power Generator Failure (Engine broken) Engine broken, waiting for next update from TP INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 49:24:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 49:24:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 37:35:15 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 37:35:15 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 37:35:15 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 34:51:15 Power Generator Failure (Engine broken) Talkpool Break down the genset INC389962 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 27:55:15 Dependent Affected by the power issue at the main site Affected by HDS241 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 26:16:15 Power Power Failure (Indeterminate) Engine knocking, reported by talkpool. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 25:53:15 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 11:34:15 Power Power Failure (Indeterminate) Talkpool Break down the genset INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 10:47:15 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/12/2020 9:21 9:49:15 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced, follow up is ongoing INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 6/12/2020 9:42 9:28:15 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G B Talkpool 6/12/2020 14:19 4:51:15 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC390538 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE D Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO390 #N/A #N/A Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO381 LEOGANE_DABORNE Ouest Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO354 DUFORT Ouest Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA017 CHALON Nippes Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS226 AQUIN Sud Ericsson LTE C Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO358 PETIT_GOAVE Ouest Ericsson LTE D Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS364 KAGENME Sud-Est Ericsson 2G A Talkpool_FON 6/12/2020 14:57 4:13:15 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390540 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/12/2020 15:08 4:02:15 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 3:27:15 Power Power Failure (Indeterminate) Team still working on site INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 3:27:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 3:27:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/12/2020 15:43 3:27:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390569 HDC277 GADJUMO Artibonite Ericsson 2G B Talkpool 6/12/2020 15:54 3:16:15 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 2:58:15 Power Power Failure (Indeterminate) Team still working on site INC390578 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/12/2020 16:23 2:47:15 Transmission Transmission (Indeterminate) Team has been dispatched ETA 8:30 PM INC390578 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 2:47:15 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390614 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 17:09 2:01:15 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:30h INC390620 HDC299 MAROUGE Centre Ericsson 2G B Talkpool 6/12/2020 17:27 1:43:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390591 HDC339 POTHENOT Artibonite Ericsson 2G B Talkpool 6/12/2020 17:32 1:38:15 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC390595 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 17:51 1:19:15 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G B Talkpool 6/12/2020 17:54 1:16:15 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP. Follow up is ongoing INC390597 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 17:54 1:16:15 Dependent Affected by the power issue at the main site Affected by HDN125 INC390705 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/12/2020 18:08 1:02:15 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM INC390632 HDC318 ROY_CANNOT Centre Ericsson 2G B Talkpool 6/12/2020 18:24 0:46:15 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC390632 HDC346 LOBELVY Centre Ericsson 2G B Talkpool 6/12/2020 18:24 0:46:15 Dependent Affected by the power issue at the main site Affected by HDC346 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1452:56:29 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 376:07:29 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 296:12:29 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 147:44:29 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 116:44:29 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 51:38:29 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 50:23:29 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 13:04:29 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390419 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/12/2020 9:32 9:26:29 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 9:36 9:22:29 Power Power Failure (Solar System failure) Solar site , Sector S Affected because the solar system cannot support the whole site load INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 7:58:29 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390465 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/12/2020 12:53 6:05:29 RBS RBS Fault (Indeterminate) Team is on site INC390510 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/12/2020 13:08 5:50:29 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390538 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:01:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:01:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:01:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool_FON 6/12/2020 14:57 4:01:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390538 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/12/2020 15:03 3:55:29 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC390625 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 6/12/2020 17:50 1:08:29 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390289 HDN303 FONTAINE Nord Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390289 HDN318 GARDE-HIRAM Nord Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390289 HDC234 CERCA_CARVAJAL Centre Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390289 HDC362 RTE_CAYAHANDE Centre Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390289 HDN237 LA_VICTOIRE Nord Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 6:52 0:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PHD012 Cascaded Restored with the main site INC390282 HDN125 DEBOCHE Nord-Ouest Ericsson 2G B Talkpool 6/12/2020 5:00 6/12/2020 7:40 2:39:38 4:00:00 Compliant Power Power Failure (Indeterminate) Fuel tank empty OK Fuel has been performed INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 6/12/2020 7:40 2:39:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Restored with the main site INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/12/2020 6:05 6/12/2020 8:50 2:44:38 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site will be back up with the sunrise and reload by NOC INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/12/2020 6:05 6/12/2020 8:50 2:44:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Restored with the main site INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 6/12/2020 9:08 12:10:38 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site will be back up with the sunrise and reload by NOC INC390402 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/12/2020 8:43 6/12/2020 10:42 1:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390404 HDN241 BAHON Nord Ericsson 2G D Talkpool 6/12/2020 8:54 6/12/2020 10:50 1:55:33 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Indeterminate INC390337 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/12/2020 9:30 6/12/2020 10:53 1:23:01 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC390343 HDN133 AUX_PLAINES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 9:34 6/12/2020 11:48 2:14:06 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK 1.5 gal. of oil added and genset restarted INC389749 HDC333 SAPATERRE Centre Ericsson 2G D O&M Fuel 6/11/2020 8:22 6/12/2020 12:40 28:18:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC390318 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D O&M Fuel 6/12/2020 8:06 6/12/2020 13:27 5:20:38 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC390468 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/12/2020 13:14 6/12/2020 13:48 0:33:31 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC390517 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/12/2020 13:44 6/12/2020 14:40 0:55:23 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site was up without any intervention INC390517 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/12/2020 13:44 6/12/2020 14:40 0:55:23 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO434 Cascaded Restored with the main site INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 6/12/2020 14:43 17:04:38 4:00:00 Not Compliant Power Generator Failure (Engine starter Faulty) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 6/12/2020 13:57 378:26:44 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Main DC Alternator faulty Need to be justified RCA and resolution details to be provided by the contractor INC390483 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 6/12/2020 14:35 6/12/2020 16:16 1:40:02 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390498 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 15:36 6/12/2020 18:22 2:45:18 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is back in service with commercial power INC390598 HDC342 TIERA MUSCADY Centre Ericsson 2G B Talkpool 6/12/2020 17:56 6/12/2020 18:40 0:43:28 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390225 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 20:32 6/12/2020 7:15 10:43:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Portable genset was out of fuel Access_Guardian Fuel added and genset restarted INC390225 HDO572 FRERE_37 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/11/2020 23:29 6/12/2020 7:15 7:46:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO208 Cascaded Back on air with the main site INC390154 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 22:29 6/12/2020 7:58 9:29:00 4:00:00 Not Compliant Power Power Failure (ATS breaker tripped) ATS breaker tripped Access_Guardian ATS breaker has been reset INC390304 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:18 6/12/2020 7:53 1:35:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with an external battery INC390265 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Router failure Access_Guardian Router has been restarted INC390265 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390265 HAIDO218 MARIANI Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390265 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390265 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390265 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B Talkpool 6/12/2020 0:25 6/12/2020 7:58 7:33:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO557. Cascaded Back on air with the main site INC390162 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/11/2020 23:14 6/12/2020 7:02 7:48:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted INC390260 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 23:35 6/12/2020 8:07 8:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The main board has been reset INC390122 HDO586 RTE DE DELMAS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 0:52 6/12/2020 9:50 8:58:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Fault rear seal and front seal Access_Guardian 1.5 gallon of oil added INC390187 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 1:40 6/12/2020 7:44 6:04:00 4:00:00 Not Compliant Power Generator Failure (Overheat) Radiator dirty, faulty rear seal and front seal Need to be justified Radiator cleaned and 1.5 gallon of coolant added INC390191 HAIDO023 PEGUY_VILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 5:03 6/12/2020 8:00 2:57:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Charge over current OK Breaker has been reset INC390285 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/12/2020 6:09 6/12/2020 14:12 8:03:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details to be provided by the contractor INC390234 HAIDO527 TIBOIS DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/11/2020 21:09 6/12/2020 8:40 11:31:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Breaker has been reset INC390223 HDO008 SHODECOSA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 1:10 6/12/2020 8:42 7:32:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified Main breaker has been reset INC390299 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 7:44 6/12/2020 10:24 2:39:49 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil sensor failure OK Oil sensor has been cleaned INC390244 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 1:24 6/12/2020 13:10 11:46:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC390287 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 6/12/2020 10:39 4:32:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified HUAWEI breaker has been reset INC390287 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 6/12/2020 10:39 4:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO158. Cascaded Back on air with the main site INC390287 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 6:07 6/12/2020 10:39 4:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO158. Cascaded Back on air with the main site INC390327 HDO060 LABOULE_17 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 10:44 6/12/2020 11:08 0:23:57 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed OK Alarm has been reset INC390327 HDO125 PELERIN_9 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 10:44 6/12/2020 11:08 0:23:57 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO060. Cascaded Back on air with the main site INC390327 HDO451 LABOULE 23 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 10:44 6/12/2020 11:08 0:23:57 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO060. Cascaded Back on air with the main site INC390412 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 9:28 6/12/2020 10:34 1:05:51 4:00:00 Compliant Power Power Failure (Indeterminate) Inverter was OFF OK Inverter has been turned ON INC390398 HDO095 DELMAS_28 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 12:40 6/12/2020 14:25 1:44:27 4:00:00 Compliant Power Generator Failure (Under Frequency) Regulator failure OK Frequency has been set INC390504 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 13:02 6/12/2020 14:21 1:18:36 4:00:00 Compliant Power Generator Failure (Underspeed) Fuel filter was dirty OK Fuel filter cleaned and genset restarted INC390395 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 11:48 6/12/2020 14:00 2:11:30 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset has been restarted with an external battery INC390471 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 13:44 6/12/2020 14:50 1:05:02 4:00:00 Compliant Power Generator Failure (Fuel Hose failure) Fuel hose failure OK The fuel hose has been repaired and the generator set restarted INC389151 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G C Talkpool 6/10/2020 1:42 6/12/2020 17:14 63:32:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery missing Spare A new starter battery has been installed and genset restarted INC390377 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 11:20 6/12/2020 17:05 5:44:16 4:00:00 Not Compliant Power Power Failure (Indeterminate) ATS breaker burned Need to be justified Genset has been restarted INC390590 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 17:33 6/12/2020 17:53 0:19:08 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC390195 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:58 6/12/2020 9:36 6:38:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with the sunrise INC390266 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/12/2020 0:46 6/12/2020 11:39 10:53:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified Reset alarm and genset restarted INC390253 HDS309 PETAVI Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 10:56 12:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the fiber link HDS005-HDS008 Cascaded Site was up once the fiber link restored INC390253 HDS017 TIMOUILLAGE Sud-Est Ericsson 3G C Talkpool 6/11/2020 22:54 6/12/2020 10:56 12:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the fiber link HDS005-HDS008 Cascaded Site was up once the fiber link restored INC390253 HDS303 MARIGOT Sud-Est Ericsson 3G B Talkpool 6/11/2020 22:54 6/12/2020 10:56 12:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the fiber link HDS005-HDS008 Cascaded Site was up once the fiber link restored INC390253 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/11/2020 22:54 6/12/2020 10:56 12:02:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by the fiber link HDS005-HDS008 Cascaded Site was up once the fiber link restored INC390273 HAIGA151 CHAVANNES/ PETIT GOAVE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 2:38 6/12/2020 12:40 10:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC390022 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/11/2020 12:30 6/12/2020 15:31 27:01:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier faulty. Spare Rectifier has been replaced INC389941 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) (NPU Failure) Need to be justified RCA and resolution details still pending from the contractor INC389941 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC389941 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC389941 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC389941 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/11/2020 15:15 6/12/2020 15:30 24:15:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390270 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/12/2020 1:54 6/12/2020 16:42 14:48:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC390521 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G A Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) Team has been dispatched ETA 4:15 PM OK RCA and resolution details still pending from the contractor INC390521 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390521 HGA016 MORNE_OKO Sud Ericsson 2G C Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390521 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390521 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/12/2020 13:55 6/12/2020 15:53 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390376 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 11:38 6/12/2020 16:24 4:45:40 4:00:00 Not Compliant Power Power Failure (Indeterminate) Team is working on site. Need to be justified RCA and resolution details still pending from the contractor INC390448 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/12/2020 12:00 6/12/2020 16:18 4:17:05 5:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC387662 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/6/2020 21:55 6/12/2020 12:17 134:22:00 4:00:00 Not Compliant RBS RBS Fault (Faulty Fiber Cable) Faulty fiber cable needed to be replaced. spare Faulty fiber has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 4081 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 132 bytes Desc: image005.png URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 18:32:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 00:32:35 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 6 11 9 19 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 3 0 0 32 ZTE 2 2 1 0 2 Huawei 11 11 11 1 11 Network 43 16 12 1 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 4 0 2 16 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 775:17:35 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 417:23:35 Power Generator Failure (Engine broken) Engine broken reported and new genset already approved but due to security issue on the region the ETR cannot provided yet. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 407:02:35 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 248:43:35 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 173:34:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 146:45:35 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 102:11:35 Power Generator failure (Indeterminate) Site remains down after refueling , power Team is working on site INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 85:25:35 Power Generator Failure (Engine broken) Engine blocked, and new genset already approved but the ETR will be provided once collected. INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 69:56:35 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, new genset already approved but the ETR will be provided once collected. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 69:56:35 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 69:56:35 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 68:07:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 50:41:35 Power Generator Failure (Engine broken) New genset already collected, swapping will be done tomorrow in the morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 50:41:35 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 50:41:35 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 38:52:35 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 38:52:35 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 38:52:35 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 36:08:35 Power Generator Failure (Engine broken) Talkpool Break down the genset , assessment report is processing. INC390574 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 29:12:35 Power Power Failure (Indeterminate) Team on site waiting for access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 27:33:35 Power Generator Failure (Engine broken) Talkpool Break down the genset , assessment report is processing. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 27:10:35 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 27:06:35 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 23:30:35 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 15:27:35 Dependent Affected by the power issue at the main site Affected by HDN125 INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/12/2020 6:05 14:22:35 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/12/2020 6:05 14:22:35 Dependent Affected by the power issue at the main site Affected by HDC318 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 12:51:35 Power Generator Failure (Engine broken) Talkpool Break down the genset , assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 12:04:35 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/12/2020 9:21 11:06:35 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced, follow up is ongoing INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/12/2020 14:19 6:08:35 Power Generator failure (Indeterminate) Site suspected down for fuel. Pictures will be added for confirmation INC390540 HDN224 BORGNE Nord Ericsson 2G B Talkpool 6/12/2020 15:08 5:19:35 Power Generator failure (Indeterminate) Team is working on site INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 4:44:35 Power Power Failure (Indeterminate) Team is still working on site INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 4:44:35 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 4:44:35 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/12/2020 15:43 4:44:35 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 4:15:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390578 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/12/2020 16:23 4:04:35 Transmission Transmission (Indeterminate) Team has been dispatched ETA 8:30 PM INC390578 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/12/2020 16:23 4:04:35 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 4:04:35 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/12/2020 16:23 4:04:35 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 4:04:35 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 4:04:35 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 2:33:35 Power Generator failure (Indeterminate) Portable genset on the site is out of fuel. ETA for rescue not yet available INC390718 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 19:48 0:39:35 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Fri Jun 12 18:40:17 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 13 Jun 2020 00:40:17 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: , Message-ID: HDO411: Power team was requested at 1819 in whatsapp group. What is the ETA. HDO246: I am not accepting Talkpools report without further investigation. It should not be on the report. I checked remedy myself when no feedback was forthcoming. PC board shows 20%. Pictures were taken just before 5pm. Reported down for fuel at 1319, then it was withdrawn as incorrect reporting. Team is on several hours before reporting it down for fuel. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 12/06/2020 20:32 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M , Hai_SalesGM Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 6 11 9 19 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 3 0 0 32 ZTE 2 2 1 0 2 Huawei 11 11 11 1 11 Network 43 16 12 1 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 4 0 2 16 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 775:17:35 Power Generator failure (Indeterminate) Team cannot reach the site as reported Talkpool team due to the route is blocked by Police. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 417:23:35 Power Generator Failure (Engine broken) Engine broken reported and new genset already approved but due to security issue on the region the ETR cannot provided yet. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 407:02:35 Power Generator failure (Indeterminate) Site is suspected down for fuel, but team cannot reach the site due to road access is blocked by police. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 248:43:35 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 173:34:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 146:45:35 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 102:11:35 Power Generator failure (Indeterminate) Site remains down after refueling , power Team is working on site INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 85:25:35 Power Generator Failure (Engine broken) Engine blocked, and new genset already approved but the ETR will be provided once collected. INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 69:56:35 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, new genset already approved but the ETR will be provided once collected. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 69:56:35 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 69:56:35 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 68:07:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 50:41:35 Power Generator Failure (Engine broken) New genset already collected, swapping will be done tomorrow in the morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 50:41:35 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 50:41:35 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 38:52:35 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 38:52:35 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 38:52:35 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 36:08:35 Power Generator Failure (Engine broken) Talkpool Break down the genset , assessment report is processing. INC390574 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 29:12:35 Power Power Failure (Indeterminate) Team on site waiting for access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 27:33:35 Power Generator Failure (Engine broken) Talkpool Break down the genset , assessment report is processing. INC390084 HDO411 CHABANNE Ouest Ericsson 2G D O&M FUEL 6/11/2020 17:17 27:10:35 Fuel Generator failure (Fuel issue) Fuel team is aware 06/11/2020 07:45PM ETR to be provided. INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/11/2020 17:21 27:06:35 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/11/2020 20:57 23:30:35 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 15:27:35 Dependent Affected by the power issue at the main site Affected by HDN125 INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/12/2020 6:05 14:22:35 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/12/2020 6:05 14:22:35 Dependent Affected by the power issue at the main site Affected by HDC318 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 12:51:35 Power Generator Failure (Engine broken) Talkpool Break down the genset , assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 12:04:35 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/12/2020 9:21 11:06:35 RBS RBS Fault (Rectifier failure) Rectifier faulty, need to be replaced, follow up is ongoing INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/12/2020 14:19 6:08:35 Power Generator failure (Indeterminate) Site suspected down for fuel. Pictures will be added for confirmation INC390540 HDN224 BORGNE Nord Ericsson 2G B Talkpool 6/12/2020 15:08 5:19:35 Power Generator failure (Indeterminate) Team is working on site INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 4:44:35 Power Power Failure (Indeterminate) Team is still working on site INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 4:44:35 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 4:44:35 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/12/2020 15:43 4:44:35 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 4:15:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390578 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/12/2020 16:23 4:04:35 Transmission Transmission (Indeterminate) Team has been dispatched ETA 8:30 PM INC390578 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/12/2020 16:23 4:04:35 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 4:04:35 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/12/2020 16:23 4:04:35 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 4:04:35 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390578 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 4:04:35 Dependent Affected by the Transmission issue at the main site Affected by HDS241 INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 2:33:35 Power Generator failure (Indeterminate) Portable genset on the site is out of fuel. ETA for rescue not yet available INC390718 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 19:48 0:39:35 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can?t reach the area because of the rain Acquisition Next Update June 12th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 12th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 12th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 12th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 12th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 12th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 19:41:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 01:41:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1455:37:35 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 378:48:35 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 298:53:35 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 150:25:35 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 119:25:35 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 54:19:35 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 53:04:35 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 15:45:35 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390419 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/12/2020 9:32 12:07:35 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 9:36 12:03:35 Power Power Failure (Solar System failure) Solar site , Sector S Affected because the solar system cannot support the whole site load INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 10:39:35 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390510 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/12/2020 13:08 8:31:35 RBS RBS Fault (Indeterminate) Team is informed , ETA 11:30PM INC390578 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/12/2020 16:23 5:16:35 RBS RBS Fault (Rectifier failure) Rectifier faulty , new spare requested for replacement INC390639 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/12/2020 18:34 3:05:35 Power Power Failure (Indeterminate) Head cylinder leak. Pictures are will be added for confirmation INC390725 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:46 0:53:35 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 20:33:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 02:33:07 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 10 7 10 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 1 0 22 ZTE 2 2 1 0 2 Huawei 11 11 11 0 11 Network 33 17 13 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 1 10 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 777:20:15 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 419:26:15 Power Generator Failure (Engine broken) Engine broken reported. New genset approved, security issues in the region blocking to proceed. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 409:05:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 250:46:15 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 175:37:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 148:48:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 87:28:15 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 71:59:15 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, new genset already approved but the ETR will be provided once collected. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 71:59:15 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 71:59:15 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 70:10:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 52:44:15 Power Generator Failure (Engine broken) New genset already collected, swapping will be done tomorrow in the morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 52:44:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 52:44:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 40:55:15 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 40:55:15 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 40:55:15 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 38:11:15 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390574 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 31:15:15 Transmission Transmission (Indeterminate) No power issue on site , TX Team will reach the site , ETA 11:45PM INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 29:36:15 Power Generator Failure (Engine broken) Talkpool Break down the genset , assessment report is processing. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 17:30:15 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 14:54:15 Power Generator Failure (Engine broken) Talkpool Break down the genset , assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 14:07:15 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 6/12/2020 9:42 12:48:15 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to be provided. INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 6:47:15 Power Power Failure (Indeterminate) Leakage on fuel pipe, another power team will reach site ETA 9:45PM expired, more update is expected from team. INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 6:47:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 6:47:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 6:47:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 6:18:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 4:36:15 Power Generator failure (Indeterminate) Portable genset on the site is out of fuel. ETA for rescue not yet available INC386692 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/12/2020 18:06 4:24:15 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390723 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 20:28 2:02:15 Power Power Failure (Indeterminate) Talkpool refuse to go on site at night . They will reach the site 13/6/2020, ETA 7:00AM INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 20:46 1:44:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390733 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 6/12/2020 21:30 1:00:15 Power Power Failure (Indeterminate) Team is informed , ETA 11:00PM INC390734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 21:46 0:44:15 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Fri Jun 12 20:49:18 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 13 Jun 2020 02:49:18 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: HDO378: was rescued. If not up power team is required. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 12/06/2020 22:33 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M , Hai_SalesGM Subject: NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 10 7 10 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 1 0 22 ZTE 2 2 1 0 2 Huawei 11 11 11 0 11 Network 33 17 13 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 1 10 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 777:20:15 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 419:26:15 Power Generator Failure (Engine broken) Engine broken reported. New genset approved, security issues in the region blocking to proceed. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 409:05:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 250:46:15 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 175:37:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 148:48:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 87:28:15 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 71:59:15 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, new genset already approved but the ETR will be provided once collected. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 71:59:15 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 71:59:15 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 70:10:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 52:44:15 Power Generator Failure (Engine broken) New genset already collected, swapping will be done tomorrow in the morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 52:44:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 52:44:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 40:55:15 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 40:55:15 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 40:55:15 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 38:11:15 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390574 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 31:15:15 Transmission Transmission (Indeterminate) No power issue on site , TX Team will reach the site , ETA 11:45PM INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 29:36:15 Power Generator Failure (Engine broken) Talkpool Break down the genset , assessment report is processing. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 17:30:15 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 14:54:15 Power Generator Failure (Engine broken) Talkpool Break down the genset , assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 14:07:15 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G A O&M FUEL 6/12/2020 9:42 12:48:15 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to be provided. INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 6:47:15 Power Power Failure (Indeterminate) Leakage on fuel pipe, another power team will reach site ETA 9:45PM expired, more update is expected from team. INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 6:47:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 6:47:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 6:47:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 6:18:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 4:36:15 Power Generator failure (Indeterminate) Portable genset on the site is out of fuel. ETA for rescue not yet available INC386692 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/12/2020 18:06 4:24:15 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390723 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 20:28 2:02:15 Power Power Failure (Indeterminate) Talkpool refuse to go on site at night . They will reach the site 13/6/2020, ETA 7:00AM INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 20:46 1:44:15 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390733 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 6/12/2020 21:30 1:00:15 Power Power Failure (Indeterminate) Team is informed , ETA 11:00PM INC390734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 21:46 0:44:15 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can?t reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 22:44:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 04:44:22 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 11 11 11 8 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 6 1 0 22 ZTE 5 5 1 0 5 Huawei 14 14 14 2 14 Network 38 25 16 2 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 3 0 2 11 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 779:30:08 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 421:36:08 Power Generator Failure (Engine broken) Engine broken reported. New genset approved, security issues in the region blocking to proceed. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 411:15:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 252:56:08 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 177:47:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 150:58:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 89:38:08 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 74:09:08 Power Generator Failure (Head Cylinder faulty) Faulty cylinder head, new genset already approved but the ETR will be provided once collected. INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 74:09:08 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 74:09:08 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 72:20:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 54:54:08 Power Generator Failure (Engine broken) New genset already collected, swapping will be done in the morning. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 54:54:08 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 54:54:08 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 43:05:08 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 43:05:08 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 43:05:08 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 40:21:08 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390574 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 33:25:08 Transmission Transmission (Indeterminate) No power issue on site , TX Team will reach the site , New ETA 12:45 AM INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 31:46:08 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 19:40:08 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 17:04:08 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 16:17:08 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/12/2020 9:42 14:58:08 Power Generator failure (Indeterminate) Site remains down after refueling. Power Team can't reach the site due to access issue , Follow up is ongoing with the site inspector INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/12/2020 14:19 10:21:08 Power Generator failure (Indeterminate) Site suspected down for fuel. Pictures will be added for confirmation INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 8:57:08 Power Power Failure (Indeterminate) Leakage on fuel pipe, team will be back on site 6/13/2020 ETA to be provided. INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 8:57:08 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 8:57:08 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/12/2020 15:43 8:57:08 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 8:28:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 6:46:08 Power Generator failure (Indeterminate) Portable genset on the site is out of fuel. ETA for rescue not yet available INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/12/2020 20:46 3:54:08 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 2:40:08 Transmission Transmission (Indeterminate) Team is informed , ETA not yet available INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/12/2020 22:34 2:06:08 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC390746 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 6/12/2020 22:34 2:06:08 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC390738 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:37 2:03:08 Power Power Failure (Indeterminate) Team is waiting for access. INC390739 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:45 1:55:08 Power Power Failure (Indeterminate) Team is aware, ETA 1:00AM. INC390739 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/12/2020 22:45 1:55:08 Dependent Affected by the power issue at the main site Affected by HDO554. INC390689 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 22:53 1:47:08 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/12/2020 23:33 1:07:08 Power Power Failure (Indeterminate) Owner turned off the genset due to noise, team will restart it 6/13/2020,at 7:00 AM INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/12/2020 23:44 0:56:08 Power Power Failure (Indeterminate) Team is informed , ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 22:51:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 04:51:33 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1458:48:36 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 381:59:36 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 302:04:36 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 153:36:36 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 130:28:36 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 122:36:36 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 57:30:36 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 56:15:36 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 18:56:36 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 13:50:36 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390510 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/12/2020 13:08 11:42:36 RBS RBS Fault (Indeterminate) ETA expired , new ETA not yet available INC390639 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/12/2020 18:34 6:16:36 Power Power Failure (Indeterminate) Head cylinder leak. Pictures are will be added for confirmation INC390725 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:46 4:04:36 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390729 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/12/2020 21:06 3:44:36 Power Power Failure (DC Converter Failure) DC Converter faulty ,Spare requested. ETR Not yet available INC390690 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 23:00 1:50:36 RBS RBS Fault (Indeterminate) Team is working on the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 22:53:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 04:53:15 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC390720 HAIDN004 CAP_HAITIEN_TOWN North Ericsson D Talkpool 6/12/2020 20:06 4:46:31 Power Power Failure (Indeterminate) Team is working on the site INC390740 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei A Talkpool 6/12/2020 23:01 1:51:31 Power Power Failure (Indeterminate) Private property, team will go to the site 6/13/2020 at 7:00AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 12 23:12:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 05:12:42 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 14 12 12 9 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 7 2 0 26 ZTE 6 6 2 0 6 Huawei 15 15 14 2 15 Network 44 28 18 2 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 2 15 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 780:01:07 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 422:07:07 Power Generator Failure (Engine broken) Engine broken reported. New genset approved, security issues in the region blocking to proceed. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 411:46:07 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 253:27:07 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 178:18:07 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 151:29:07 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 90:09:07 Power Generator Failure (Engine broken) Engine blocked, spare need to be replaced. ETR not provided yet INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 74:40:07 Power Generator Failure (Head Cylinder faulty) new genset already approved , ETA to be provide INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 74:40:07 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 74:40:07 Dependent Affected by the power issue at the main site Affected by HDO348 INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 72:51:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 55:25:07 Power Generator Failure (Engine broken) Engine broken , team will be on site 6/13/2020. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 55:25:07 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 55:25:07 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 43:36:07 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 43:36:07 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 43:36:07 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 40:52:07 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390574 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/11/2020 15:15 33:56:07 Transmission Transmission (Indeterminate) No power issue on site , TX Team on site waiting for access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 32:17:07 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 20:11:07 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 17:35:07 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 16:48:07 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/12/2020 9:42 15:29:07 Power Generator failure (Indeterminate) Site remains down after refueling. Power Team can't reach the site due to access issue INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/12/2020 14:19 10:52:07 Power Generator failure (Indeterminate) Site suspected down for fuel. Pictures will be added for confirmation INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 9:28:07 Power Power Failure (Indeterminate) Leakage on fuel pipe, team will be back on site 6/13/2020 ETA to be provided. INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 9:28:07 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 9:28:07 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/12/2020 15:43 9:28:07 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 8:59:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 7:17:07 Power Generator failure (Indeterminate) Portable genset on the site is out of fuel. ETA for rescue not yet available INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 3:11:07 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/12/2020 22:34 2:37:07 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:00 Am INC390746 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 6/12/2020 22:34 2:37:07 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 6:00 Am INC390802 HAIDC032 MONTROUIS Centre Huawei 2G+3G B Talkpool 6/12/2020 22:34 2:37:07 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC390738 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:37 2:34:07 Power Power Failure (Indeterminate) Access issue, team will reach site 6/13/2020 ETA to be provided. INC390739 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:45 2:26:07 Power Power Failure (Indeterminate) Team is working on site. INC390739 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/12/2020 22:45 2:26:07 Dependent Affected by the power issue at the main site Affected by HDO554. INC390689 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 22:53 2:18:07 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/12/2020 23:33 1:38:07 Power Power Failure (Indeterminate) Owner turned off the genset due to noise, team will restart it 6/13/2020,at 7:00 AM INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/12/2020 23:44 1:27:07 Power Power Failure (Indeterminate) Team is informed , ETA 2:20AM INC390696 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/13/2020 0:04 1:07:07 Power Power Failure (DC Converter Failure) DC converter Faulty on site , ETR to be provide by Talkpool Team INC390696 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/13/2020 0:04 1:07:07 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS225 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/13/2020 0:04 1:07:07 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 1:07:07 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 1:07:07 Dependent Affected by the power issue at the main site Attached to HDS200 INC390749 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 6/13/2020 0:39 0:32:07 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 01:17:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 07:17:13 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 11 12 13 9 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 7 2 0 25 ZTE 7 7 2 0 7 Huawei 13 13 12 1 13 Network 42 27 16 1 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 1 14 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 782:05:16 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 424:11:16 Power Generator Failure (Engine broken) Engine broken reported. New genset approved, security issues in the region blocking to proceed. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 413:50:16 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 255:31:16 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 180:22:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 153:33:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. C388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 92:13:16 Power Generator Failure (Engine broken) New genset approved, ETR will be share once collected INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 76:44:16 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 76:44:16 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 76:44:16 Power Generator Failure (Head Cylinder faulty) New genset approved, ETR will be share once collected INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 74:55:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 57:29:16 Power Generator Failure (Engine broken) Engine broken , team will be on site 6/13/2020. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 57:29:16 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 57:29:16 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 45:40:16 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 45:40:16 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 45:40:16 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 42:56:16 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 34:21:16 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 22:15:16 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 19:39:16 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 18:52:16 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/12/2020 9:42 17:33:16 Power Generator failure (Indeterminate) Site remains down after refueling. Power Team can't reach the site due to access issue INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/12/2020 14:19 12:56:16 Power Generator failure (Indeterminate) Site suspected down for fuel. Pictures will be added for confirmation INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 11:32:16 Power Power Failure (Indeterminate) Leakage on fuel pipe, team will be back on site 6/13/2020 ETA to be provided. INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 11:32:16 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 11:32:16 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/12/2020 15:43 11:32:16 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 11:03:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 9:21:16 Power Generator failure (Indeterminate) Portable genset on the site is out of fuel. ETA for rescue not yet available INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 5:15:16 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/12/2020 22:34 4:41:16 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:00 Am INC390746 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 6/12/2020 22:34 4:41:16 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 6:00 Am INC390802 HAIDC032 MONTROUIS Centre Huawei 2G+3G B Talkpool 6/12/2020 22:34 4:41:16 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC390738 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:37 4:38:16 Power Power Failure (Indeterminate) Access issue, team will reach site 6/13/2020 ETA to be provided. INC390689 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 22:53 4:22:16 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/12/2020 23:33 3:42:16 Power Power Failure (Indeterminate) Owner turned off the genset due to noise, team will restart it 6/13/2020,at 7:00 AM INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/12/2020 23:44 3:31:16 Power Power Failure (Indeterminate) Team on site waiting for access INC390696 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/13/2020 0:04 3:11:16 Power Power Failure (DC Converter Failure) DC converter Faulty on site , ETR to be provide by Talkpool Team INC390696 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/13/2020 0:04 3:11:16 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS225 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/13/2020 0:04 3:11:16 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 3:11:16 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 3:11:16 Dependent Affected by the power issue at the main site Attached to HDS200 INC390749 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 6/13/2020 0:39 2:36:16 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC390742 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 1:37 1:38:16 Power Power Failure (Indeterminate) Team refuse to go on site due to unsafe area , ETA 7:00AM ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 01:18:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 07:18:21 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1461:15:35 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 384:26:35 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 304:31:35 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 156:03:35 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 132:55:35 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 125:03:35 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 59:57:35 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 58:42:35 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 21:23:35 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 16:17:35 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390639 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/12/2020 18:34 8:43:35 Power Power Failure (Indeterminate) Head cylinder leak. Pictures are will be added for confirmation INC390725 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:46 6:31:35 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390690 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 23:00 4:17:35 RBS RBS Fault (Indeterminate) Team is working on the site INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 1:51:35 RBS RBS Fault (Indeterminate) Team is informed , ETA 6:00AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 01:20:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 07:20:21 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 02:27:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 08:27:43 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 12 13 15 11 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 8 2 0 28 ZTE 9 9 2 0 9 Huawei 14 14 13 1 14 Network 47 31 17 1 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 3 0 2 15 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 783:15:24 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 425:21:24 Power Generator Failure (Engine broken) Engine broken reported. New genset approved, security issues in the region blocking to proceed. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 415:00:24 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 256:41:24 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 181:32:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 154:43:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 93:23:24 Power Generator Failure (Engine broken) New genset approved, ETR will be share once collected INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 77:54:24 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 77:54:24 Dependent Affected by the power issue at the main site Affected by HDO348 INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 77:54:24 Power Generator Failure (Head Cylinder faulty) Team on site for genset swapping INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 76:05:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 58:39:24 Power Generator Failure (Engine broken) Engine broken , team will be on site 6/13/2020. INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 58:39:24 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 58:39:24 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 46:50:24 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 46:50:24 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 46:50:24 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 44:06:24 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 35:31:24 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 23:25:24 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 20:49:24 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 20:02:24 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/12/2020 9:42 18:43:24 Power Generator failure (Indeterminate) Site remains down after refueling. Power Team can't reach the site due to access issue INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/12/2020 14:19 14:06:24 Power Generator failure (Indeterminate) Site suspected down for fuel. Pictures will be added for confirmation INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 12:42:24 Power Power Failure (Indeterminate) Leakage on fuel pipe, team will be back on site 6/13/2020 ETA to be provided. INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 12:42:24 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 12:42:24 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/12/2020 15:43 12:42:24 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 12:13:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 10:31:24 Power Generator failure (Indeterminate) Portable genset on the site is out of fuel. ETA for rescue not yet available INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 6:25:24 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/12/2020 22:34 5:51:24 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:00 Am INC390746 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 6/12/2020 22:34 5:51:24 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 6:00 Am INC390802 HAIDC032 MONTROUIS Centre Huawei 2G+3G B Talkpool 6/12/2020 22:34 5:51:24 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Email is already sent. Follow up is ongoing INC390738 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:37 5:48:24 Power Power Failure (Indeterminate) Access issue, team will reach site 6/13/2020 ETA to be provided. INC390689 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 22:53 5:32:24 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/12/2020 23:33 4:52:24 Power Power Failure (Indeterminate) Owner turned off the genset due to noise, team will restart it 6/13/2020,at 7:00 AM INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/12/2020 23:44 4:41:24 Power Power Failure (Indeterminate) Access issue on site. Team can reach the site around 7:00AM reported by the site inspector INC390696 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/13/2020 0:04 4:21:24 Power Power Failure (DC Converter Failure) DC converter Faulty on site , ETR to be provide by Talkpool Team INC390696 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/13/2020 0:04 4:21:24 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS225 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/13/2020 0:04 4:21:24 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 4:21:24 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 4:21:24 Dependent Affected by the power issue at the main site Attached to HDS200 INC390749 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 6/13/2020 0:39 3:46:24 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Email is already sent. Follow up is ongoing INC390742 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 1:37 2:48:24 Power Power Failure (Indeterminate) Team refuse to go on site due to unsafe area , ETA 7:00AM INC390904 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 2:46 1:39:24 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site.. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 3:10 1:15:24 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC390910 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/13/2020 3:14 1:11:24 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC390915 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/13/2020 3:24 1:01:24 Transmission Transmission (Indeterminate) Team is informed , ETA 4:30AM INC390916 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 6/13/2020 3:34 0:51:24 Power Power Failure (Indeterminate) Team is informed , ETA 5:30AM INC390916 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 6/13/2020 3:34 0:51:24 Dependent Affected by the power issue at the main site Attached to HDS232 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 04:26:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 10:26:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1464:23:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 387:34:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 307:39:42 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 159:11:42 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC387884 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 136:03:42 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 128:11:42 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 63:05:42 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 61:50:42 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 24:31:42 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 19:25:42 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390639 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/12/2020 18:34 11:51:42 Power Power Failure (Indeterminate) Head cylinder leak. Pictures are will be added for confirmation INC390725 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:46 9:39:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390690 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 23:00 7:25:42 RBS RBS Fault (Indeterminate) DUG faulty. Spare not yet available. INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 4:59:42 RBS RBS Fault (Indeterminate) Team on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 04:28:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 10:28:18 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC390740 HAIDO065 THOMASSIN_25 Port-au-Prince Huawei A Talkpool 6/13/2020 2:44 3:41:42 Power Power Failure (Indeterminate) Access issue, team will reach site at 6:00AM expired, more update is expected from team. INC390742 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE C Talkpool 6/13/2020 4:53 1:32:42 Power Power Failure (Indeterminate) ETA expired , new ETA 6:45AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 05:07:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 11:07:34 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 13th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 13th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 785:51:59 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 427:58:00 Power Generator Failure (Engine broken) Engine broken reported. New genset approved, security issues in the region blocking to proceed. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 417:36:59 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 259:17:59 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 184:08:59 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 157:19:59 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 95:59:59 Power Generator Failure (Engine broken) New genset approved, ETR will be share once collected INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 78:41:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 61:15:59 Power Generator Failure (Engine broken) Engine broken , team will be on site 6/13/2020 11:00 AM INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 61:15:59 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 61:15:59 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 49:26:59 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 49:26:59 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 49:26:59 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 46:42:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 38:07:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 26:01:59 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 23:25:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 22:38:59 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/12/2020 9:42 21:19:59 Power Generator failure (Indeterminate) Site remains down after refueling. Power Team is on the site now INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/12/2020 14:19 16:42:59 Power Generator failure (Indeterminate) Site suspected down for fuel. Pictures will be added for confirmation INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 15:18:59 Power Power Failure (Indeterminate) Leakage on fuel pipe, team will be back on site 6/13/2020 ETA 7:00AM. INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 15:18:59 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 15:18:59 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 15:18:59 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 14:49:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 13:07:59 Power Generator failure (Indeterminate) Portable genset on the site is out of fuel. ETA 7:00 AM INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 9:01:59 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/12/2020 22:34 8:27:59 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:00 Am INC390746 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 6/12/2020 22:34 8:27:59 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:00 Am INC390802 HAIDC032 MONTROUIS Centre Huawei 2G+3G B Talkpool 6/12/2020 22:34 8:27:59 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC390738 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:37 8:24:59 Power Power Failure (Indeterminate) Access issue, team will reach site 6/13/2020 ETA to be provided. INC390689 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 22:53 8:08:59 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/12/2020 23:44 7:17:59 Power Power Failure (Indeterminate) Access issue on site. Team can reach the site around 7:00AM reported by the site inspector INC390696 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/13/2020 0:04 6:57:59 Power Power Failure (DC Converter Failure) DC converter Faulty on site , Team will be on site at 7:00AM for replacement INC390696 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/13/2020 0:04 6:57:59 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS225 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/13/2020 0:04 6:57:59 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 6:57:59 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 6:57:59 Dependent Affected by the power issue at the main site Attached to HDS200 INC390904 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 2:46 4:15:59 Power Power Failure (Indeterminate) Access issue, team will reach site at 7:00AM. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 3:10 3:51:59 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390910 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/13/2020 3:14 3:47:59 Power Generator failure (Indeterminate) Team is working on the site INC390915 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/13/2020 3:24 3:37:59 Transmission Transmission (Indeterminate) Team still working on site INC390916 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 6/13/2020 3:34 3:28:00 Power Power Failure (Indeterminate) ETA expired , new ETA not yet available INC390916 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 6/13/2020 3:34 3:28:00 Dependent Affected by the power issue at the main site Attached to HDS232 INC390925 HAIDO044 PLAZA_TUITIER Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 4:25 2:36:59 Power Power Failure (Indeterminate) Team is working on site. INC390925 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 6/13/2020 4:25 2:36:59 Dependent Affected by the power issue at the main site Affected by HAIDO044. INC390925 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/13/2020 4:25 2:36:59 Dependent Affected by the power issue at the main site Affected by HAIDO044. INC390925 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/13/2020 4:25 2:36:59 Dependent Affected by the power issue at the main site Affected by HAIDO044. INC390923 HDC101 SAINTILUS Artibonite Huawei 2G+3G B Talkpool 6/13/2020 4:26 2:35:59 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC390928 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/13/2020 4:46 2:15:59 Power Generator failure (Indeterminate) Head cylinder leak. Pictures and videos will be added for confirmation INC390928 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 4:46 2:15:59 Dependent Affected by the power issue at the main site Affected by HDO321 INC390928 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 6/13/2020 4:46 2:15:59 Dependent Affected by the power issue at the main site Affected by HDO321 INC390931 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 5:10 1:51:59 Power Power Failure (Indeterminate) Team has been informed, ETA 6:30AM expired, more update is expected from team. INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 1:00:59 Power Power Failure (Indeterminate) Team is informed , ETA 8:00AM INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 0:59:59 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390938 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/13/2020 6:03 0:58:59 Power Power Failure (Indeterminate) Team is informed , ETA 8:000AM INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 6:06 0:55:59 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 6:06 0:55:59 Dependent Affected by the power issue at the main site Affected by HDC318 INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 0:55:59 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 0:55:59 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390940 HAIDS122 BREFETE Sud ZTE 2G+3G B Talkpool 6/13/2020 6:09 0:52:59 Power Power Failure (Indeterminate) Team is informed , ETA 9:00AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1464:59:59 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 388:10:59 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 308:15:59 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 159:47:59 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 136:39:59 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 128:47:59 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 63:41:59 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 62:27:00 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 25:07:59 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 20:01:59 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390639 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/12/2020 18:34 12:28:00 Power Power Failure (Indeterminate) Head cylinder leak. Pictures are will be added for confirmation INC390725 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:46 10:15:59 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390690 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 23:00 8:01:59 RBS RBS Fault (Indeterminate) DUG faulty. Spare not yet available. INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 5:35:59 RBS RBS Fault (Indeterminate) Team on site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390538 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO390 #N/A #N/A Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO381 LEOGANE_DABORNE Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO354 DUFORT Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HGA017 CHALON Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS226 AQUIN Sud Ericsson LTE C Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO358 PETIT_GOAVE Ouest Ericsson LTE D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS364 KAGENME Sud-Est Ericsson 2G A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390578 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390578 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC390578 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390578 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390578 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390578 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 6/12/2020 20:40 102:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank was out of fuel Fuel Delivery Delay Refueling done and power team bleed and restart the genset INC390084 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/11/2020 17:17 6/12/2020 20:42 27:25:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank was out of fuel Fuel Delivery Delay Refueling done and power team bleed and restart the genset INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/12/2020 9:21 6/12/2020 21:30 12:09:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier was faulty on site Spare Rectifier has been replaced INC390658 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified Boost with ac current reset alarm and restart INC390658 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390658 HDS225 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390658 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390658 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390723 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 20:28 6/12/2020 22:15 1:47:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker load tripped OK Team reset alarm and restart the genset INC390733 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 6/12/2020 21:30 6/12/2020 23:30 2:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK RCA and resolution details still pending from the contractor INC390574 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/12/2020 16:18 6/13/2020 3:15 10:57:00 4:00:00 Not Compliant Transmission Transmission (NPU port not responding) E1 port on the NPU was faulty.. Need to be justified Team changed E1 port assignment INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 6/13/2020 5:30 78:59:00 4:00:00 Compliant Power Generator Failure (Engine broken) indeterminate OK RCA and resolution details still pending from the contractor INC390595 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 17:51 6/12/2020 19:40 1:49:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty starter battery. OK Genset restarted with another battery. INC390614 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 17:09 6/12/2020 19:31 2:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset restarted with another battery. INC390734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 21:46 6/12/2020 23:14 1:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Power reset has been made and genset restarted. INC390739 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:45 6/13/2020 1:59 3:14:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK Radiator refresh with water and genset restarted. INC390739 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:45 6/13/2020 1:59 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO554 Cascaded Back on air with the main site INC390289 HDN303 FONTAINE Nord Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 20:03 13:25:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site back on air by itself INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 6/12/2020 20:18 22:40:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 6/12/2020 20:57 36:35:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel issue Need to be justified Fuel added and team restarted the genset INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 6/12/2020 21:21 385:51:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty DC alternator Need to be justified Team has replaced the DC alternator INC390705 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/12/2020 18:08 6/12/2020 21:39 3:31:00 4:00:00 Compliant Power Generator failure (High temperature) (High temperature) OK 1 gal. of water added INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 6/12/2020 22:03 26:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390569 HDC277 GADJUMO Artibonite Ericsson 2G B Talkpool 6/12/2020 15:54 6/12/2020 22:06 6:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390289 HDN318 GARDE-HIRAM Nord Ericsson 3G B Talkpool 6/12/2020 6:38 6/12/2020 22:06 15:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN303/PHD012 Cascaded Site back in service with the main site INC390289 HDC234 CERCA_CARVAJAL Centre Ericsson 3G B Talkpool 6/12/2020 6:38 6/12/2020 22:06 15:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN303/PHD012 Cascaded Site back in service with the main site INC390289 HDC362 RTE_CAYAHANDE Centre Ericsson 3G B Talkpool 6/12/2020 6:38 6/12/2020 22:06 15:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN303/PHD012 Cascaded Site back in service with the main site INC390289 HDN237 LA_VICTOIRE Nord Ericsson 3G B Talkpool 6/12/2020 6:38 6/12/2020 22:06 15:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN303/PHD012 Cascaded Site back in service with the main site INC390718 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 19:48 6/12/2020 22:39 2:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air by itself INC390657 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:58 6/12/2020 23:16 2:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air by itself INC390540 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/12/2020 15:08 6/12/2020 23:38 8:30:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp on Genset due to lost contact on fan belt Need to be justified Technician just fixed the fan belt and 1 gallon of water added INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 6/13/2020 2:12 75:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO348 Cascaded Site back in service with the main site INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 6/13/2020 2:12 75:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO348 Cascaded Site back in service with the main site INC390910 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/13/2020 3:14 6/13/2020 6:20 3:06:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390720 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 6/13/2020 0:39 6/13/2020 6:30 5:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390538 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390538 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390538 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390538 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390510 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/12/2020 13:08 6/13/2020 3:10 14:02:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) DTRU was faulty on site Spare DTRU has been replaced INC390538 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/12/2020 15:03 6/12/2020 21:38 6:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390465 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/12/2020 12:53 6/12/2020 22:03 9:10:00 4:00:00 Not Compliant RBS RBS Fault (Faulty Jumper) Faulty Jumper cable Spare Faulty Jumper cable replaced INC390625 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 6/12/2020 17:50 6/12/2020 22:18 4:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site back on air by itself Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 06:54:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 12:54:15 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 9 14 13 14 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 9 2 0 30 ZTE 5 5 0 0 5 Huawei 15 15 15 1 15 Network 41 29 17 1 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 4 0 2 13 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 787:04:00 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 429:09:38 Power Generator Failure (Engine broken) Engine broken reported. New genset approved, security issues in the region blocking to proceed. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 418:48:38 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 260:29:07 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 185:21:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 159:04:37 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 97:27:47 Power Generator Failure (Engine broken) New genset approved, ETR will be share once collected INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 79:54:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 63:00:35 Power Generator Failure (Engine broken) Engine broken , team will be on site 6/13/2020 11:00 AM INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 63:00:35 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 63:00:35 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 50:54:47 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 50:54:47 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 50:54:47 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 48:10:47 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 39:35:47 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 27:46:37 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 24:53:09 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 23:50:57 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/12/2020 14:19 18:27:58 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 16:30:15 Power Generator failure (Indeterminate) Time to repair the leak, the team will install a portable genset. ETA: 09:15h INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 16:30:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 16:30:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/12/2020 15:43 16:30:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 16:01:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 14:52:27 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 10:29:17 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_ Fuel 6/12/2020 22:34 10:12:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 8:40 AM. ETR will be provided INC390738 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:37 9:36:15 Power Power Failure (Indeterminate) Team is on site INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/12/2020 23:44 8:45:17 Power Power Failure (Indeterminate) Team is working on site. INC390904 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 2:46 5:27:15 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC390915 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/13/2020 3:24 5:05:17 Transmission Transmission (Indeterminate) Team still working on site INC390923 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 6/13/2020 4:26 4:20:59 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC390939 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:39 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390974 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:38 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:37 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:37 Dependent Affected by the power issue at the main site Affected by HDC318 INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:37 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:37 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390941 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:36 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 2:28:17 Power Power Failure (Indeterminate) Team is informed , ETA 8:40AM INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 2:27:17 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390938 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/13/2020 6:03 2:26:17 Power Power Failure (Indeterminate) Team is informed , ETA 8:45AM INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 2:20:17 Power Power Failure (Indeterminate) Team is informed , ETA 9:30AM INC390960 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/13/2020 7:40 1:06:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:45 AM INC390960 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/13/2020 7:40 1:06:42 Dependent Affected by the power issue at the main site Affected by HDN207 INC390960 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/13/2020 7:40 1:06:42 Dependent Affected by the power issue at the main site Affected by HDN207 INC390960 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/13/2020 7:40 1:06:42 Dependent Affected by the power issue at the main site Affected by HDN207 INC390960 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/13/2020 7:40 1:06:42 Dependent Affected by the power issue at the main site Affected by HDN207 INC390954 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 6/13/2020 7:50 0:56:59 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:45 AM ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat Jun 13 07:45:21 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 13 Jun 2020 13:45:21 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-11-2020 13:10 787:04:00 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 429:09:38 Transmission Generator Failure (Engine broken) SWAPPING COMPLETED, SITE STILL DOWN. TX TEAM IS DISPATCHED. ETA 10AM INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 418:48:38 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 260:29:07 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 06-05-2020 14:53 185:21:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 159:04:37 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 06-09-2020 07:02 97:27:47 Power Generator Failure (Engine broken) New genset approved, ETR will be share once collected INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 06-10-2020 00:20 79:54:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 63:00:35 Power Generator Failure (Engine broken) GENSET SWAP ETA 11 AM INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 63:00:35 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 63:00:35 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 06-11-2020 05:35 50:54:47 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 06-11-2020 05:35 50:54:47 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 06-11-2020 05:35 50:54:47 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 06-11-2020 08:19 48:10:47 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT SENT TO DIGICEL. NEW GENSET APPROVED. ETR WILL BE SHARED INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 06-11-2020 16:54 39:35:47 Power Generator Failure (Engine broken) ENGINE BROKEEN. ASSESSMENT IS PROCESSING INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 06-12-2020 05:00 27:46:37 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 24:53:09 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT IS PROCESSING INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 06-12-2020 08:23 23:50:57 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Digicel 06-12-2020 14:19 18:27:58 Fuel Generator failure (Indeterminate) SITE IS OUT OF FUEL INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 15:43 16:30:15 Power Generator failure (Indeterminate) Time to repair the leak, the team will install a portable genset. ETA: 09:15h INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 06-12-2020 15:43 16:30:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 06-12-2020 15:43 16:30:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 06-12-2020 15:43 16:30:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 06-12-2020 16:12 16:01:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 06-12-2020 17:54 14:52:27 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 06-12-2020 22:00 10:29:17 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_ Fuel 06-12-2020 22:34 10:12:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 8:40 AM. ETR will be provided INC390738 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 22:37 09:36:15 Power Power Failure (Indeterminate) Team is on site INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 06-12-2020 23:44 08:45:17 Power Power Failure (Indeterminate) RESTORED INC390904 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 2:46 05:27:15 Power Power Failure (Indeterminate) TEAM IS WORKING INC390915 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/13/2020 3:24 05:05:17 Transmission Transmission (Indeterminate) RESTORED INC390923 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 6/13/2020 4:26 04:20:59 Power Generator failure (Indeterminate) TEAM IS WORKING INC390939 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 6:06 02:40:39 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390974 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 6:06 02:40:38 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 6:06 02:40:37 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 6:06 02:40:37 Dependent Affected by the power issue at the main site RESTORED INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 02:40:37 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 02:40:37 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390941 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 6:06 02:40:36 Power Generator failure (Indeterminate) TICKET IS CREATED ONLY AT 8:23AM BY NOC. ETA 10:30AM INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 02:28:17 Power Power Failure (Indeterminate) REVISED ETA 10AM INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 02:27:17 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390938 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/13/2020 6:03 02:26:17 Power Power Failure (Indeterminate) TEAM IS WAITING FOR ACCESS, GUARDIAN NOT PRESENT YET INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 02:20:17 Power Power Failure (Indeterminate) Team is informed , ETA 9:30AM INC390960 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/13/2020 7:40 01:06:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:45 AM INC390960 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/13/2020 7:40 01:06:42 Dependent Affected by the power issue at the main site Affected by HDN207 INC390960 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/13/2020 7:40 01:06:42 Dependent Affected by the power issue at the main site Affected by HDN207 INC390960 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/13/2020 7:40 01:06:42 Dependent Affected by the power issue at the main site Affected by HDN207 INC390960 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/13/2020 7:40 01:06:42 Dependent Affected by the power issue at the main site Affected by HDN207 INC390954 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 6/13/2020 7:50 00:56:59 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:45 AM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 13 June 2020 08:56 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 9 14 13 14 50 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 9 2 0 30 ZTE 5 5 0 0 5 Huawei 15 15 15 1 15 Network 41 29 17 1 50 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 4 0 2 13 50 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 787:04:00 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 429:09:38 Power Generator Failure (Engine broken) Engine broken reported. New genset approved, security issues in the region blocking to proceed. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 418:48:38 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 260:29:07 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 185:21:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 159:04:37 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 97:27:47 Power Generator Failure (Engine broken) New genset approved, ETR will be share once collected INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 79:54:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 63:00:35 Power Generator Failure (Engine broken) Engine broken , team will be on site 6/13/2020 11:00 AM INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 63:00:35 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 63:00:35 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 50:54:47 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 50:54:47 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 50:54:47 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 48:10:47 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 39:35:47 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 27:46:37 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 24:53:09 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 23:50:57 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/12/2020 14:19 18:27:58 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 16:30:15 Power Generator failure (Indeterminate) Time to repair the leak, the team will install a portable genset. ETA: 09:15h INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 16:30:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 16:30:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/12/2020 15:43 16:30:15 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 16:01:15 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 14:52:27 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 10:29:17 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_ Fuel 6/12/2020 22:34 10:12:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 8:40 AM. ETR will be provided INC390738 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:37 9:36:15 Power Power Failure (Indeterminate) Team is on site INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/12/2020 23:44 8:45:17 Power Power Failure (Indeterminate) Team is working on site. INC390904 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 2:46 5:27:15 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC390915 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/13/2020 3:24 5:05:17 Transmission Transmission (Indeterminate) Team still working on site INC390923 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 6/13/2020 4:26 4:20:59 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC390939 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:39 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390974 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:38 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:37 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:37 Dependent Affected by the power issue at the main site Affected by HDC318 INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:37 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:37 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390941 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 6:06 2:40:36 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 2:28:17 Power Power Failure (Indeterminate) Team is informed , ETA 8:40AM INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 2:27:17 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390938 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/13/2020 6:03 2:26:17 Power Power Failure (Indeterminate) Team is informed , ETA 8:45AM INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 2:20:17 Power Power Failure (Indeterminate) Team is informed , ETA 9:30AM INC390960 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/13/2020 7:40 1:06:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:45 AM INC390960 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/13/2020 7:40 1:06:42 Dependent Affected by the power issue at the main site Affected by HDN207 INC390960 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/13/2020 7:40 1:06:42 Dependent Affected by the power issue at the main site Affected by HDN207 INC390960 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/13/2020 7:40 1:06:42 Dependent Affected by the power issue at the main site Affected by HDN207 INC390960 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/13/2020 7:40 1:06:42 Dependent Affected by the power issue at the main site Affected by HDN207 INC390954 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 6/13/2020 7:50 0:56:59 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:45 AM * Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[75492542].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[75492542].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 4AB4A96E697A4BBB8A3E845A5E38A99F.png Type: image/png Size: 132 bytes Desc: 4AB4A96E697A4BBB8A3E845A5E38A99F.png URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 07:50:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 13:50:45 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM. Sites off air by Class Class A B C D Total Total 7 10 12 15 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 5 0 0 25 ZTE 5 5 0 0 5 Huawei 14 14 14 1 14 Network 41 24 14 1 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 5 0 1 8 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 787:53:16 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 429:58:54 Power Generator Failure (Engine broken) Engine broken reported. New genset approved, security issues in the region blocking to proceed. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 419:37:54 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 261:18:23 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 186:10:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 159:40:49 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 98:42:19 Power Generator Failure (Engine broken) New genset approved, ETR will be share once collected INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 80:43:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 63:36:47 Power Generator Failure (Engine broken) Engine broken , team will be on site 6/13/2020 11:00 AM INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 63:36:47 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 63:36:47 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 52:09:19 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 52:09:19 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 52:09:19 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 49:25:19 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 40:50:19 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 28:22:49 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 26:07:41 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 24:40:13 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M_ Fuel 6/12/2020 14:19 19:04:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 9:18 AM. ETR will be provided INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 17:19:31 Power Generator failure (Indeterminate) Time to repair the leak, the team will install a portable genset. ETA: 09:15h INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 17:19:31 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 17:19:31 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/12/2020 15:43 17:19:31 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 16:50:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 15:28:39 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP. Follow up is ongoing INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 11:43:49 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_ Fuel 6/12/2020 22:34 10:48:51 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 8:40 AM. ETR will be provided INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/12/2020 23:44 9:59:49 Power Power Failure (Indeterminate) Team is working on site. INC390904 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 2:46 6:16:31 Power Power Failure (Indeterminate) Team is in on site INC390923 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 6/13/2020 4:26 4:57:11 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 3:42:49 Power Power Failure (Indeterminate) Team is working on site. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 3:41:49 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390938 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/13/2020 6:03 3:40:49 Power Power Failure (Indeterminate) Team is working on site. INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 3:34:49 Power Power Failure (Indeterminate) Team is working on site. INC390939 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 6:06 3:16:51 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390974 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 6:06 3:16:50 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 3:16:49 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 3:16:49 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390941 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 6:06 3:16:48 Power Generator failure (Indeterminate) Team will check the site at 10:45 AM INC390954 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 6/13/2020 7:50 1:33:11 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:45 AM INC390971 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 8:06 1:16:51 Power Generator failure (Indeterminate) Team will check the site at 11:15 AM INC390971 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 8:06 1:16:51 Power Affected by the Transmission issue at the main site Affected by HDC238 INC390998 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/13/2020 8:50 0:53:55 Power Power Failure (Indeterminate) Team has been dispatched ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From david.vielot at tpmanagementsa.com Sat Jun 13 07:55:09 2020 From: david.vielot at tpmanagementsa.com (david.vielot at tpmanagementsa.com) Date: Sat, 13 Jun 2020 09:55:09 -0400 Subject: [Rantt] NOC SITES REPORT updated for this June 13th, 2020 till 7:00 AM. In-Reply-To: References: Message-ID: <020f01d6418a$43fbb530$cbf31f90$@tpmanagementsa.com> Hi NOC FYI 1. HDO381 RAU replaced site is restored 2. HDS226 faulty DTRU replaced site is restored 3. HGA005 Dug and DUS restored 4. HGA026 TX assistance requested 5. HDS286 team is on the way to the site with new RUS01B8. BR, David From: Dadidson Sully On Behalf Of Haiti Noc Sent: Saturday, June 13, 2020 7:08 AM To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com. ; Jithin J Singh ; Astrid Argana ; astrid.argana at tpmanagementsa.com; journal.ht at talkpool.com; Mackenzy.Boursiquot at tpmanagementsa.com; bernard.yacoub at talkpool.com Cc: HAI_BO_Fuel at digicelgroup.com; Geoffrey Collins ; Eng Teck Ng ; Luigi Roy ; HAI_Tech_Noc Subject: [Rantt] NOC SITES REPORT updated for this June 13th, 2020 till 7:00 AM. Hi All, Kindly receive the NOC SITES REPORT updated for this June 13th, 2020 till 7:00 AM. ? Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 785:51:59 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 427:58:00 Power Generator Failure (Engine broken) Engine broken reported. New genset approved, security issues in the region blocking to proceed. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 417:36:59 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 259:17:59 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 184:08:59 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 157:19:59 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 95:59:59 Power Generator Failure (Engine broken) New genset approved, ETR will be share once collected INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 78:41:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 61:15:59 Power Generator Failure (Engine broken) Engine broken , team will be on site 6/13/2020 11:00 AM INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 61:15:59 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 61:15:59 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 49:26:59 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 49:26:59 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 49:26:59 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 46:42:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 38:07:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 26:01:59 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 23:25:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 22:38:59 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/12/2020 9:42 21:19:59 Power Generator failure (Indeterminate) Site remains down after refueling. Power Team is on the site now INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/12/2020 14:19 16:42:59 Power Generator failure (Indeterminate) Site suspected down for fuel. Pictures will be added for confirmation INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 15:18:59 Power Power Failure (Indeterminate) Leakage on fuel pipe, team will be back on site 6/13/2020 ETA 7:00AM. INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 15:18:59 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 15:18:59 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 15:18:59 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 14:49:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 13:07:59 Power Generator failure (Indeterminate) Portable genset on the site is out of fuel. ETA 7:00 AM INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 9:01:59 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/12/2020 22:34 8:27:59 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:00 Am INC390746 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 6/12/2020 22:34 8:27:59 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:00 Am INC390802 HAIDC032 MONTROUIS Centre Huawei 2G+3G B Talkpool 6/12/2020 22:34 8:27:59 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC390738 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:37 8:24:59 Power Power Failure (Indeterminate) Access issue, team will reach site 6/13/2020 ETA to be provided. INC390689 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 22:53 8:08:59 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/12/2020 23:44 7:17:59 Power Power Failure (Indeterminate) Access issue on site. Team can reach the site around 7:00AM reported by the site inspector INC390696 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/13/2020 0:04 6:57:59 Power Power Failure (DC Converter Failure) DC converter Faulty on site , Team will be on site at 7:00AM for replacement INC390696 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/13/2020 0:04 6:57:59 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS225 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/13/2020 0:04 6:57:59 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 6:57:59 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 6:57:59 Dependent Affected by the power issue at the main site Attached to HDS200 INC390904 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 2:46 4:15:59 Power Power Failure (Indeterminate) Access issue, team will reach site at 7:00AM. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 3:10 3:51:59 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390910 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/13/2020 3:14 3:47:59 Power Generator failure (Indeterminate) Team is working on the site INC390915 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/13/2020 3:24 3:37:59 Transmission Transmission (Indeterminate) Team still working on site INC390916 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 6/13/2020 3:34 3:28:00 Power Power Failure (Indeterminate) ETA expired , new ETA not yet available INC390916 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 6/13/2020 3:34 3:28:00 Dependent Affected by the power issue at the main site Attached to HDS232 INC390925 HAIDO044 PLAZA_TUITIER Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 4:25 2:36:59 Power Power Failure (Indeterminate) Team is working on site. INC390925 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 6/13/2020 4:25 2:36:59 Dependent Affected by the power issue at the main site Affected by HAIDO044. INC390925 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/13/2020 4:25 2:36:59 Dependent Affected by the power issue at the main site Affected by HAIDO044. INC390925 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/13/2020 4:25 2:36:59 Dependent Affected by the power issue at the main site Affected by HAIDO044. INC390923 HDC101 SAINTILUS Artibonite Huawei 2G+3G B Talkpool 6/13/2020 4:26 2:35:59 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC390928 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/13/2020 4:46 2:15:59 Power Generator failure (Indeterminate) Head cylinder leak. Pictures and videos will be added for confirmation INC390928 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 4:46 2:15:59 Dependent Affected by the power issue at the main site Affected by HDO321 INC390928 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 6/13/2020 4:46 2:15:59 Dependent Affected by the power issue at the main site Affected by HDO321 INC390931 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 5:10 1:51:59 Power Power Failure (Indeterminate) Team has been informed, ETA 6:30AM expired, more update is expected from team. INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 1:00:59 Power Power Failure (Indeterminate) Team is informed , ETA 8:00AM INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 0:59:59 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390938 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/13/2020 6:03 0:58:59 Power Power Failure (Indeterminate) Team is informed , ETA 8:000AM INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 6:06 0:55:59 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 6:06 0:55:59 Dependent Affected by the power issue at the main site Affected by HDC318 INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 0:55:59 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 0:55:59 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390940 HAIDS122 BREFETE Sud ZTE 2G+3G B Talkpool 6/13/2020 6:09 0:52:59 Power Power Failure (Indeterminate) Team is informed , ETA 9:00AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1464:59:59 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 388:10:59 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 308:15:59 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 159:47:59 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 136:39:59 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 128:47:59 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 63:41:59 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 62:27:00 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 25:07:59 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 20:01:59 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390639 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/12/2020 18:34 12:28:00 Power Power Failure (Indeterminate) Head cylinder leak. Pictures are will be added for confirmation INC390725 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:46 10:15:59 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390690 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 23:00 8:01:59 RBS RBS Fault (Indeterminate) DUG faulty. Spare not yet available. INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 5:35:59 RBS RBS Fault (Indeterminate) Team on site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can?t reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390538 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO390 #N/A #N/A Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO381 LEOGANE_DABORNE Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO354 DUFORT Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HGA017 CHALON Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS226 AQUIN Sud Ericsson LTE C Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO358 PETIT_GOAVE Ouest Ericsson LTE D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS364 KAGENME Sud-Est Ericsson 2G A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390578 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390578 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC390578 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390578 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390578 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390578 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 6/12/2020 20:40 102:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank was out of fuel Fuel Delivery Delay Refueling done and power team bleed and restart the genset INC390084 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/11/2020 17:17 6/12/2020 20:42 27:25:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank was out of fuel Fuel Delivery Delay Refueling done and power team bleed and restart the genset INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/12/2020 9:21 6/12/2020 21:30 12:09:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier was faulty on site Spare Rectifier has been replaced INC390658 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified Boost with ac current reset alarm and restart INC390658 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390658 HDS225 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390658 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390658 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390723 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 20:28 6/12/2020 22:15 1:47:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker load tripped OK Team reset alarm and restart the genset INC390733 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 6/12/2020 21:30 6/12/2020 23:30 2:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK RCA and resolution details still pending from the contractor INC390574 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/12/2020 16:18 6/13/2020 3:15 10:57:00 4:00:00 Not Compliant Transmission Transmission (NPU port not responding) E1 port on the NPU was faulty.. Need to be justified Team changed E1 port assignment INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 6/13/2020 5:30 78:59:00 4:00:00 Compliant Power Generator Failure (Engine broken) indeterminate OK RCA and resolution details still pending from the contractor INC390595 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 17:51 6/12/2020 19:40 1:49:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty starter battery. OK Genset restarted with another battery. INC390614 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 17:09 6/12/2020 19:31 2:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset restarted with another battery. INC390734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 21:46 6/12/2020 23:14 1:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Power reset has been made and genset restarted. INC390739 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:45 6/13/2020 1:59 3:14:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK Radiator refresh with water and genset restarted. INC390739 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:45 6/13/2020 1:59 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO554 Cascaded Back on air with the main site INC390289 HDN303 FONTAINE Nord Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 20:03 13:25:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site back on air by itself INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 6/12/2020 20:18 22:40:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 6/12/2020 20:57 36:35:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel issue Need to be justified Fuel added and team restarted the genset INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 6/12/2020 21:21 385:51:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty DC alternator Need to be justified Team has replaced the DC alternator INC390705 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/12/2020 18:08 6/12/2020 21:39 3:31:00 4:00:00 Compliant Power Generator failure (High temperature) (High temperature) OK 1 gal. of water added INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 6/12/2020 22:03 26:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390569 HDC277 GADJUMO Artibonite Ericsson 2G B Talkpool 6/12/2020 15:54 6/12/2020 22:06 6:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390289 HDN318 GARDE-HIRAM Nord Ericsson 3G B Talkpool 6/12/2020 6:38 6/12/2020 22:06 15:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN303/PHD012 Cascaded Site back in service with the main site INC390289 HDC234 CERCA_CARVAJAL Centre Ericsson 3G B Talkpool 6/12/2020 6:38 6/12/2020 22:06 15:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN303/PHD012 Cascaded Site back in service with the main site INC390289 HDC362 RTE_CAYAHANDE Centre Ericsson 3G B Talkpool 6/12/2020 6:38 6/12/2020 22:06 15:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN303/PHD012 Cascaded Site back in service with the main site INC390289 HDN237 LA_VICTOIRE Nord Ericsson 3G B Talkpool 6/12/2020 6:38 6/12/2020 22:06 15:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN303/PHD012 Cascaded Site back in service with the main site INC390718 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 19:48 6/12/2020 22:39 2:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air by itself INC390657 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:58 6/12/2020 23:16 2:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air by itself INC390540 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/12/2020 15:08 6/12/2020 23:38 8:30:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp on Genset due to lost contact on fan belt Need to be justified Technician just fixed the fan belt and 1 gallon of water added INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 6/13/2020 2:12 75:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO348 Cascaded Site back in service with the main site INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 6/13/2020 2:12 75:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO348 Cascaded Site back in service with the main site INC390910 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/13/2020 3:14 6/13/2020 6:20 3:06:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390720 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 6/13/2020 0:39 6/13/2020 6:30 5:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390538 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390538 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390538 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390538 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390510 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/12/2020 13:08 6/13/2020 3:10 14:02:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) DTRU was faulty on site Spare DTRU has been replaced INC390538 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/12/2020 15:03 6/12/2020 21:38 6:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390465 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/12/2020 12:53 6/12/2020 22:03 9:10:00 4:00:00 Not Compliant RBS RBS Fault (Faulty Jumper) Faulty Jumper cable Spare Faulty Jumper cable replaced INC390625 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 6/12/2020 17:50 6/12/2020 22:18 4:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site back on air by itself Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 09:38:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 15:38:43 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 9 6 10 17 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 5 1 0 28 ZTE 4 4 1 0 4 Huawei 10 10 10 1 10 Network 40 19 12 1 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 3 1 12 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 789:48:51 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 421:33:29 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 263:13:58 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 188:05:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 161:38:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 100:28:16 Power Generator Failure (Engine broken) New genset approved, ETR will be share once collected INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 82:38:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 65:33:58 Power Generator Failure (Engine broken) The team is on the way for genset swapping. ETA: 11:30 AM INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 65:33:58 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 65:33:58 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 53:55:16 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 53:55:16 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 53:55:16 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 51:11:16 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 42:36:16 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 27:53:38 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 26:35:48 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M_ Fuel 6/12/2020 14:19 21:01:21 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 9:18 AM. ETR will be provided INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 19:15:06 Power Generator failure (Indeterminate) Time to repair the leak, the team will install a portable genset. ETA is expired, next update will be shared soon INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 19:15:06 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 19:15:06 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD B Talkpool 6/12/2020 15:43 19:15:06 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 18:46:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 13:29:46 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_ Fuel 6/12/2020 22:34 12:46:02 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 8:40 AM. ETR will be provided INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 5:28:46 Power Power Failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 5:27:46 Power Power Failure (Solar System failure) (Solar System failure) Due to bad weather Site will be back on air at sunrise INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 5:20:46 Power Power Failure (Indeterminate) Team is working on site. INC390998 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/13/2020 8:50 2:39:52 Power Power Failure (Indeterminate) Team has been dispatched ETA 11H45 AM INC391005 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool_fon 6/13/2020 9:20 2:10:16 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC391005 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool_fon 6/13/2020 9:20 2:10:16 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC391005 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool_fon 6/13/2020 9:20 2:10:16 Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region INC391014 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 6/13/2020 9:38 1:42:03 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:15 PM INC391014 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 6/13/2020 9:38 1:42:03 Dependent Affected by the power issue at the main site Affected by HDN303 INC391014 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 6/13/2020 9:38 1:42:03 Dependent Generator failure (Indeterminate) Affected by HDN303 INC391014 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 6/13/2020 9:38 1:42:03 Dependent Generator failure (Indeterminate) Affected by HDN303 INC391014 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 6/13/2020 9:38 1:42:03 Dependent Generator failure (Indeterminate) Affected by HDN303 INC391014 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 6/13/2020 9:38 1:42:03 Dependent Generator failure (Indeterminate) Affected by HDN303 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 10:22 0:58:22 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 10:30 0:49:52 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC391037 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/13/2020 10:42 0:47:52 Power Power Failure (Indeterminate) Team has been dispatched ETA to be provided. INC391034 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 10:36 0:22:24 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can't reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 10:27:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 16:27:57 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 10:56:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 16:56:31 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1427:56:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 351:07:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 313:26:34 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 142:25:48 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 133:58:34 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 122:44:08 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 67:37:34 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 30:53:48 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 26:38:08 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 25:11:50 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390725 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:46 15:26:13 Power Power Failure (Solar System failure) Solar system cannot power all the site, Sector will remains down INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 11:21:45 RBS RBS Fault (Indeterminate) Team still on site INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 3:12:34 Power Power Failure (Solar System failure) Solar system cannot power all the site, Sector will remains down INC391027 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/13/2020 10:22 2:25:21 Power Power Failure (Indeterminate) Team has been dispatched ETA to be provided. INC391025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 10:11 2:01:29 Power Power Failure (Solar System failure) Solar system cannot power all the site, Sector will remains down INC391029 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 10:20 1:51:48 Power Power Failure (Solar System failure) Solar system cannot power all the site, Sector will remains down Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From david.vielot at tpmanagementsa.com Sat Jun 13 11:24:50 2020 From: david.vielot at tpmanagementsa.com (david.vielot at tpmanagementsa.com) Date: Sat, 13 Jun 2020 13:24:50 -0400 Subject: [Rantt] NOC SITES REPORT updated for this June 13th, 2020 till 7:00 AM. References: Message-ID: <026d01d641a7$8eef9c60$acced520$@tpmanagementsa.com> Hi NOC Be informed that HDS286 is restored , faulty RUS01B8 replaced. Br, David From: david.vielot at tpmanagementsa.com Sent: Saturday, June 13, 2020 9:55 AM To: 'Haiti Noc' ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com.' ; 'Jithin J Singh' ; 'Astrid Argana' ; 'astrid.argana at tpmanagementsa.com' ; 'journal.ht at talkpool.com' ; 'Mackenzy.Boursiquot at tpmanagementsa.com' ; 'bernard.yacoub at talkpool.com' Cc: 'HAI_BO_Fuel at digicelgroup.com' ; 'Geoffrey Collins' ; 'Eng Teck Ng' ; 'Luigi Roy' ; 'HAI_Tech_Noc' Subject: RE: [Rantt] NOC SITES REPORT updated for this June 13th, 2020 till 7:00 AM. Hi NOC FYI 1. HDO381 RAU replaced site is restored 2. HDS226 faulty DTRU replaced site is restored 3. HGA005 Dug and DUS restored 4. HGA026 TX assistance requested 5. HDS286 team is on the way to the site with new RUS01B8. BR, David From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Saturday, June 13, 2020 7:08 AM To: fibertt at tpmanagementsa.com ; fon at tpmanagementsa.com ; hpu.maintenance at tpmanagementsa.com ; hpu_alarms at tpmanagementsa.com ; msc at tpmanagementsa.com ; powertt at tpmanagementsa.com ; ran at tpmanagementsa.com ; rantt at tpmanagementsa.com ; tp.fo at tpmanagementsa.com ; tp.imc.haiti at tpmanagementsa.com ; tp.ran at tpmanagementsa.com ; tp_tech at tpmanagementsa.com . >; Jithin J Singh >; Astrid Argana >; astrid.argana at tpmanagementsa.com ; journal.ht at talkpool.com ; Mackenzy.Boursiquot at tpmanagementsa.com ; bernard.yacoub at talkpool.com Cc: HAI_BO_Fuel at digicelgroup.com ; Geoffrey Collins >; Eng Teck Ng >; Luigi Roy >; HAI_Tech_Noc > Subject: [Rantt] NOC SITES REPORT updated for this June 13th, 2020 till 7:00 AM. Hi All, Kindly receive the NOC SITES REPORT updated for this June 13th, 2020 till 7:00 AM. ? Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 785:51:59 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 427:58:00 Power Generator Failure (Engine broken) Engine broken reported. New genset approved, security issues in the region blocking to proceed. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 417:36:59 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 259:17:59 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 184:08:59 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/6/2020 17:42 157:19:59 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 95:59:59 Power Generator Failure (Engine broken) New genset approved, ETR will be share once collected INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 78:41:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 61:15:59 Power Generator Failure (Engine broken) Engine broken , team will be on site 6/13/2020 11:00 AM INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 61:15:59 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 61:15:59 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 49:26:59 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 49:26:59 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 49:26:59 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 46:42:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 38:07:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 26:01:59 Dependent Affected by the power issue at the main site Affected by HDN125 INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 23:25:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 22:38:59 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/12/2020 9:42 21:19:59 Power Generator failure (Indeterminate) Site remains down after refueling. Power Team is on the site now INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/12/2020 14:19 16:42:59 Power Generator failure (Indeterminate) Site suspected down for fuel. Pictures will be added for confirmation INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 15:18:59 Power Power Failure (Indeterminate) Leakage on fuel pipe, team will be back on site 6/13/2020 ETA 7:00AM. INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 15:18:59 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 15:18:59 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 15:18:59 Dependent Affected by the power issue at the main site Affected by HAIDO021. INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 14:49:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM.ETR to be provided. INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 13:07:59 Power Generator failure (Indeterminate) Portable genset on the site is out of fuel. ETA 7:00 AM INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 9:01:59 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/12/2020 22:34 8:27:59 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:00 Am INC390746 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 6/12/2020 22:34 8:27:59 Power Generator failure (Indeterminate) Unsafe area. Team will be on site 7:00 Am INC390802 HAIDC032 MONTROUIS Centre Huawei 2G+3G B Talkpool 6/12/2020 22:34 8:27:59 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC390738 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:37 8:24:59 Power Power Failure (Indeterminate) Access issue, team will reach site 6/13/2020 ETA to be provided. INC390689 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 22:53 8:08:59 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/12/2020 23:44 7:17:59 Power Power Failure (Indeterminate) Access issue on site. Team can reach the site around 7:00AM reported by the site inspector INC390696 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/13/2020 0:04 6:57:59 Power Power Failure (DC Converter Failure) DC converter Faulty on site , Team will be on site at 7:00AM for replacement INC390696 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/13/2020 0:04 6:57:59 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS225 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/13/2020 0:04 6:57:59 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 6:57:59 Dependent Affected by the power issue at the main site Attached to HDS200 INC390696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 6:57:59 Dependent Affected by the power issue at the main site Attached to HDS200 INC390904 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 2:46 4:15:59 Power Power Failure (Indeterminate) Access issue, team will reach site at 7:00AM. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 3:10 3:51:59 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390910 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/13/2020 3:14 3:47:59 Power Generator failure (Indeterminate) Team is working on the site INC390915 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/13/2020 3:24 3:37:59 Transmission Transmission (Indeterminate) Team still working on site INC390916 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 6/13/2020 3:34 3:28:00 Power Power Failure (Indeterminate) ETA expired , new ETA not yet available INC390916 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 6/13/2020 3:34 3:28:00 Dependent Affected by the power issue at the main site Attached to HDS232 INC390925 HAIDO044 PLAZA_TUITIER Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 4:25 2:36:59 Power Power Failure (Indeterminate) Team is working on site. INC390925 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 6/13/2020 4:25 2:36:59 Dependent Affected by the power issue at the main site Affected by HAIDO044. INC390925 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/13/2020 4:25 2:36:59 Dependent Affected by the power issue at the main site Affected by HAIDO044. INC390925 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/13/2020 4:25 2:36:59 Dependent Affected by the power issue at the main site Affected by HAIDO044. INC390923 HDC101 SAINTILUS Artibonite Huawei 2G+3G B Talkpool 6/13/2020 4:26 2:35:59 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC390928 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/13/2020 4:46 2:15:59 Power Generator failure (Indeterminate) Head cylinder leak. Pictures and videos will be added for confirmation INC390928 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 4:46 2:15:59 Dependent Affected by the power issue at the main site Affected by HDO321 INC390928 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 6/13/2020 4:46 2:15:59 Dependent Affected by the power issue at the main site Affected by HDO321 INC390931 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 5:10 1:51:59 Power Power Failure (Indeterminate) Team has been informed, ETA 6:30AM expired, more update is expected from team. INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 1:00:59 Power Power Failure (Indeterminate) Team is informed , ETA 8:00AM INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 0:59:59 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC390938 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/13/2020 6:03 0:58:59 Power Power Failure (Indeterminate) Team is informed , ETA 8:000AM INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 6:06 0:55:59 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 6:06 0:55:59 Dependent Affected by the power issue at the main site Affected by HDC318 INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 0:55:59 Power Power Failure (Solar System failure) Solar site, site is expected to be up with the sunrise INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 0:55:59 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC390940 HAIDS122 BREFETE Sud ZTE 2G+3G B Talkpool 6/13/2020 6:09 0:52:59 Power Power Failure (Indeterminate) Team is informed , ETA 9:00AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1464:59:59 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 388:10:59 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 308:15:59 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 159:47:59 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 136:39:59 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 128:47:59 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 63:41:59 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC389505 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Talkpool 6/10/2020 16:35 62:27:00 RBS RBS Fault (DRU failure) DRU faulty// DRU spare needed. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 25:07:59 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 20:01:59 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390639 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/12/2020 18:34 12:28:00 Power Power Failure (Indeterminate) Head cylinder leak. Pictures are will be added for confirmation INC390725 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:46 10:15:59 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390690 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 23:00 8:01:59 RBS RBS Fault (Indeterminate) DUG faulty. Spare not yet available. INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 5:35:59 RBS RBS Fault (Indeterminate) Team on site Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access PNH planned operation but can?t reach the area because of the rain Acquisition Next Update June 19th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390538 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO390 #N/A #N/A Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO381 LEOGANE_DABORNE Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO354 DUFORT Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HGA017 CHALON Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS226 AQUIN Sud Ericsson LTE C Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDO358 PETIT_GOAVE Ouest Ericsson LTE D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390538 HDS364 KAGENME Sud-Est Ericsson 2G A Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the issue solved in south Region INC390578 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390578 HDS241 MARC_LASSERE Sud Ericsson 2G B Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC390578 HGA022 CAMOLIE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390578 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390578 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC390578 HGA029 RAVINE_MULETTE Nippes Ericsson 2G D Talkpool 6/12/2020 16:23 6/12/2020 21:25 5:02:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS241 Cascaded Back on air with the main site INC388479 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/8/2020 14:16 6/12/2020 20:40 102:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank was out of fuel Fuel Delivery Delay Refueling done and power team bleed and restart the genset INC390084 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/11/2020 17:17 6/12/2020 20:42 27:25:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Thank was out of fuel Fuel Delivery Delay Refueling done and power team bleed and restart the genset INC390411 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/12/2020 9:21 6/12/2020 21:30 12:09:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier was faulty on site Spare Rectifier has been replaced INC390658 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified Boost with ac current reset alarm and restart INC390658 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390658 HDS225 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390658 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390658 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/12/2020 21:10 6/12/2020 22:20 1:10:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS200 Cascaded Back on air with the main site INC390723 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 20:28 6/12/2020 22:15 1:47:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) breaker load tripped OK Team reset alarm and restart the genset INC390733 HDS034 HABITATION ST PAUL Sud-Est Ericsson 2G D Talkpool 6/12/2020 21:30 6/12/2020 23:30 2:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK RCA and resolution details still pending from the contractor INC390574 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/12/2020 16:18 6/13/2020 3:15 10:57:00 4:00:00 Not Compliant Transmission Transmission (NPU port not responding) E1 port on the NPU was faulty.. Need to be justified Team changed E1 port assignment INC389093 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/9/2020 22:31 6/13/2020 5:30 78:59:00 4:00:00 Compliant Power Generator Failure (Engine broken) indeterminate OK RCA and resolution details still pending from the contractor INC390595 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 17:51 6/12/2020 19:40 1:49:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Faulty starter battery. OK Genset restarted with another battery. INC390614 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 17:09 6/12/2020 19:31 2:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset restarted with another battery. INC390734 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/12/2020 21:46 6/12/2020 23:14 1:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Power reset has been made and genset restarted. INC390739 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:45 6/13/2020 1:59 3:14:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK Radiator refresh with water and genset restarted. INC390739 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 22:45 6/13/2020 1:59 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO554 Cascaded Back on air with the main site INC390289 HDN303 FONTAINE Nord Ericsson 2G B Talkpool 6/12/2020 6:38 6/12/2020 20:03 13:25:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site back on air by itself INC390145 HDO346 GERMAIN Ouest Ericsson 2G B Talkpool 6/11/2020 21:38 6/12/2020 20:18 22:40:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC389749 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/11/2020 8:22 6/12/2020 20:57 36:35:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel issue Need to be justified Fuel added and team restarted the genset INC382684 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 5/27/2020 19:30 6/12/2020 21:21 385:51:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty DC alternator Need to be justified Team has replaced the DC alternator INC390705 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/12/2020 18:08 6/12/2020 21:39 3:31:00 4:00:00 Compliant Power Generator failure (High temperature) (High temperature) OK 1 gal. of water added INC390211 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/11/2020 19:23 6/12/2020 22:03 26:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390569 HDC277 GADJUMO Artibonite Ericsson 2G B Talkpool 6/12/2020 15:54 6/12/2020 22:06 6:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390289 HDN318 GARDE-HIRAM Nord Ericsson 3G B Talkpool 6/12/2020 6:38 6/12/2020 22:06 15:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN303/PHD012 Cascaded Site back in service with the main site INC390289 HDC234 CERCA_CARVAJAL Centre Ericsson 3G B Talkpool 6/12/2020 6:38 6/12/2020 22:06 15:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN303/PHD012 Cascaded Site back in service with the main site INC390289 HDC362 RTE_CAYAHANDE Centre Ericsson 3G B Talkpool 6/12/2020 6:38 6/12/2020 22:06 15:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN303/PHD012 Cascaded Site back in service with the main site INC390289 HDN237 LA_VICTOIRE Nord Ericsson 3G B Talkpool 6/12/2020 6:38 6/12/2020 22:06 15:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN303/PHD012 Cascaded Site back in service with the main site INC390718 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 19:48 6/12/2020 22:39 2:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air by itself INC390657 HDN297 MALFETIE_BAYANA Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:58 6/12/2020 23:16 2:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air by itself INC390540 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/12/2020 15:08 6/12/2020 23:38 8:30:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp on Genset due to lost contact on fan belt Need to be justified Technician just fixed the fan belt and 1 gallon of water added INC389093 HDO400 FORET_DES_PINS Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 6/13/2020 2:12 75:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO348 Cascaded Site back in service with the main site INC389093 HDO453 BOUKAN CHAT Ouest Ericsson 2G B Talkpool 6/9/2020 22:31 6/13/2020 2:12 75:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO348 Cascaded Site back in service with the main site INC390910 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/13/2020 3:14 6/13/2020 6:20 3:06:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390720 HAIDN004 ENNERY_COW Artibonite ZTE 2G+3G+LTE B Talkpool 6/13/2020 0:39 6/13/2020 6:30 5:51:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390538 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390538 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390538 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390538 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool_fon 6/12/2020 14:57 6/12/2020 19:32 4:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390510 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/12/2020 13:08 6/13/2020 3:10 14:02:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) DTRU was faulty on site Spare DTRU has been replaced INC390538 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/12/2020 15:03 6/12/2020 21:38 6:35:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390465 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/12/2020 12:53 6/12/2020 22:03 9:10:00 4:00:00 Not Compliant RBS RBS Fault (Faulty Jumper) Faulty Jumper cable Spare Faulty Jumper cable replaced INC390625 HDC219 CERCA_LA_SOURCE Centre Ericsson 2G D Talkpool 6/12/2020 17:50 6/12/2020 22:18 4:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site back on air by itself Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 12:38:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 18:38:26 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 8 9 10 13 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 7 3 0 25 ZTE 4 4 1 0 4 Huawei 11 11 11 0 11 Network 38 22 15 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 6 0 2 7 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 792:43:52 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 424:28:30 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 266:08:59 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 191:00:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 164:30:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 103:13:59 Power Generator Failure (Engine broken) New genset approved, ETR will be share once collected INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 85:33:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 68:26:31 Power Generator Failure (Engine broken) Genset swapping is ongoing INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 68:26:31 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 68:26:31 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 56:40:59 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 56:40:59 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 56:40:59 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 53:56:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 45:21:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 30:39:21 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 29:30:49 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M_ Fuel 6/12/2020 14:19 23:53:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 9:18 AM. ETR will be provided INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 21:41:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM. ETA: 17:00h INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 16:15:29 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_ Fuel 6/12/2020 22:34 15:38:35 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 8:40 AM. ETR will be provided INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 8:14:29 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 8:13:29 Power Power Failure (Solar System failure) (Solar System failure) Due to bad weather Site will be back on air at sunrise INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 8:06:29 Power Power Failure (Indeterminate) Team is working on site. INC390998 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/13/2020 8:50 5:25:35 Transmission Transmission (Indeterminate) Team is working on site. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 3:50:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391043 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 6/13/2020 10:50 3:25:34 Power Power Failure (Indeterminate) Team is working on site. INC391054 HAIDS118 RUE_DE_LA_RAVINE Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 2:30:09 Power Power Failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC391054 HAIDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 2:30:09 Dependent Affected by the power issue at the main site Affected by HDS118 INC391054 HAIDS104 CAYES_TOWN_CENTER #N/A Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 2:30:09 Dependent Affected by the power issue at the main site Affected by HDS118 INC391050 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 11:31 2:21:59 Power Generator Failure (Starter battery failure) Starter battery is faulty. A new one will be installed. ETA: 15:20h INC391068 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 1:46:31 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:45M INC391068 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 1:46:31 Dependent Affected by the power issue at the main site Affected by HDN154 INC391063 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/13/2020 12:16 1:37:46 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 14:50h INC391073 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 12:30 1:22:54 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 14:30h INC391093 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/13/2020 13:18 0:54:31 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC391089 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 13:12 0:41:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:25h INC391097 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 13:16 0:37:33 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:30h INC391103 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 6/13/2020 13:42 0:30:32 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC391098 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 13:30 0:23:49 Power Generator Failure (Starter battery failure) Starter battery is faulty. A new one will be installed. ETA: 16:30h ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Will take time as site has to be fueled with donkeys. Checking availability O&M_fuel Next Update June 14th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 12:45:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 18:45:27 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 2:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1427:56:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 351:07:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 315:24:06 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 144:05:27 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 135:56:06 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC387519 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/6/2020 15:14 122:44:08 Power Power Failure (E-power system fail) The inverter 3.6 K in the HPU needs to be changed. It can't support the site's load. Next update will be shared once available. INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 32:33:27 RBS RBS Fault (Indeterminate) After power team interventions, 2G and LTE at HGA005 are affected due to DUG and DUS issue. Spare is being arranged. INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 27:09:22 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC389668 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/10/2020 15:20 26:38:08 RBS RBS Fault (Indeterminate) RUS01B8 faulty, need to be replaced, follow up is ongoing INC390725 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:46 17:23:45 Power Power Failure (Solar System failure) Solar system cannot power all the site, Sector will remains down INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 13:01:24 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 5:10:06 Power Power Failure (Solar System failure) Solar system cannot power all the site, Sector will remains down INC391025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 10:11 3:59:01 Power Power Failure (Solar System failure) Solar system cannot power all the site, Sector will remains down INC391029 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 10:20 3:49:20 Power Power Failure (Solar System failure) Solar system cannot power all the site, Sector will remains down INC391068 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/13/2020 12:26 1:43:42 Dependent Affected by the power issue at the main site Affected by HDN154 INC391085 HDS013 ST_CYR Sud-Est Ericsson 2G A Talkpool 6/13/2020 13:04 1:23:27 Power Power Failure (Indeterminate) Team has been dispatched ETA 3:10 PM INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 1:03:24 Power Power Failure (Indeterminate) Team is informed to check the issue, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 12:46:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 18:46:04 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 2:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 2:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat Jun 13 13:31:40 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 13 Jun 2020 19:31:40 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-11-2020 13:10 792:43:52 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 424:28:30 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 266:08:59 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 06-05-2020 14:53 191:00:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 164:30:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 06-09-2020 07:02 103:13:59 Power Generator Failure (Engine broken) GENSET SWAP ON GOING INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 06-10-2020 00:20 85:33:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 68:26:31 Power Generator Failure (Engine broken) Genset swapping is ongoing INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 68:26:31 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 06-10-2020 17:46 68:26:31 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 06-11-2020 05:35 56:40:59 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 06-11-2020 05:35 56:40:59 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 06-11-2020 05:35 56:40:59 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 06-11-2020 08:19 53:56:59 Power Generator Failure (Engine broken) GENSET SWAP ETA 4PM INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 06-11-2020 16:54 45:21:59 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 30:39:21 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 06-12-2020 08:23 29:30:49 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M_ Fuel 06-12-2020 14:19 23:53:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 9:18 AM. ETR will be provided INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 06-12-2020 16:12 21:41:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM. ETA: 17:00h INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 06-12-2020 22:00 16:15:29 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_ Fuel 06-12-2020 22:34 15:38:35 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 8:40 AM. ETR will be provided INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 08:14:29 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 08:13:29 Power Power Failure (Solar System failure) (Solar System failure) Due to bad weather Site will be back on air at sunrise INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 08:06:29 Power Power Failure (Indeterminate) Team is working on site. INC390998 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/13/2020 8:50 05:25:35 Transmission Transmission (Indeterminate) Team is working on site. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 03:50:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391043 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 6/13/2020 10:50 03:25:34 Power Power Failure (Indeterminate) RESTORED INC391054 HAIDS118 RUE_DE_LA_RAVINE Sud Ericsson 2G+3G+LTE B Digicel 6/13/2020 11:45 02:30:09 Fuel Power Failure (Indeterminate) OUT OF FUEL INC391054 HAIDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 02:30:09 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC391054 HAIDS104 CAYES_TOWN_CENTER #N/A Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 02:30:09 Dependent Affected by Fuel issue at the main site Affected by HDS118 INC391050 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 11:31 02:21:59 Power Generator Failure (Starter battery failure) REVISED ETA 4PM INC391068 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 01:46:31 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:45M INC391068 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 01:46:31 Dependent Affected by the power issue at the main site Affected by HDN154 INC391063 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/13/2020 12:16 01:37:46 Power Power Failure (Indeterminate) RESTORED INC391073 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 12:30 01:22:54 Power Power Failure (Indeterminate) TOS INC391093 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/13/2020 13:18 00:54:31 Power Generator failure (Indeterminate) TX ISSUE RESOLVED. SITE IS RESTORED INC391089 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 13:12 00:41:20 Power Power Failure (Indeterminate) TOS INC391097 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 13:16 00:37:33 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:30h INC391103 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 6/13/2020 13:42 00:30:32 Power Generator failure (Indeterminate) RESTORED INC391098 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 13:30 00:23:49 Power Generator Failure (Starter battery failure) Starter battery is faulty. A new one will be installed. ETA: 16:30h Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 13 June 2020 14:40 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 8 9 10 13 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 7 3 0 25 ZTE 4 4 1 0 4 Huawei 11 11 11 0 11 Network 38 22 15 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 6 0 2 7 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 792:43:52 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 424:28:30 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 266:08:59 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 191:00:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 164:30:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 103:13:59 Power Generator Failure (Engine broken) New genset approved, ETR will be share once collected INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 85:33:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 68:26:31 Power Generator Failure (Engine broken) Genset swapping is ongoing INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 68:26:31 Dependent Affected by the power issue at the main site Affected by HDC300 INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 68:26:31 Dependent Affected by the power issue at the main site Affected by HDC300 INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 56:40:59 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . ETA (6/13/2020). INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 56:40:59 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 56:40:59 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 53:56:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 45:21:59 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 30:39:21 Power Generator Failure (Engine broken) Talkpool Break down the genset, assessment report is processing. INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 29:30:49 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M_ Fuel 6/12/2020 14:19 23:53:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 9:18 AM. ETR will be provided INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/12/2020 16:12 21:41:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/12/2020 at 7:40 PM. ETA: 17:00h INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 16:15:29 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_ Fuel 6/12/2020 22:34 15:38:35 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 8:40 AM. ETR will be provided INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 8:14:29 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 8:13:29 Power Power Failure (Solar System failure) (Solar System failure) Due to bad weather Site will be back on air at sunrise INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 8:06:29 Power Power Failure (Indeterminate) Team is working on site. INC390998 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/13/2020 8:50 5:25:35 Transmission Transmission (Indeterminate) Team is working on site. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 3:50:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391043 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 6/13/2020 10:50 3:25:34 Power Power Failure (Indeterminate) Team is working on site. INC391054 HAIDS118 RUE_DE_LA_RAVINE Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 2:30:09 Power Power Failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC391054 HAIDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 2:30:09 Dependent Affected by the power issue at the main site Affected by HDS118 INC391054 HAIDS104 CAYES_TOWN_CENTER #N/A Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 2:30:09 Dependent Affected by the power issue at the main site Affected by HDS118 INC391050 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 11:31 2:21:59 Power Generator Failure (Starter battery failure) Starter battery is faulty. A new one will be installed. ETA: 15:20h INC391068 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 1:46:31 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:45M INC391068 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 1:46:31 Dependent Affected by the power issue at the main site Affected by HDN154 INC391063 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/13/2020 12:16 1:37:46 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 14:50h INC391073 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 12:30 1:22:54 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 14:30h INC391093 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/13/2020 13:18 0:54:31 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC391089 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 13:12 0:41:20 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:25h INC391097 HAIDO014 MAHOTIERE_85 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 13:16 0:37:33 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 16:30h INC391103 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 6/13/2020 13:42 0:30:32 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC391098 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 13:30 0:23:49 Power Generator Failure (Starter battery failure) Starter battery is faulty. A new one will be installed. ETA: 16:30h * Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Will take time as site has to be fueled with donkeys. Checking availability O&M_fuel Next Update June 14th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[75520085].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[75520085].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 14672D230F83452EBB12E30FC2FEFF4F.png Type: image/png Size: 132 bytes Desc: 14672D230F83452EBB12E30FC2FEFF4F.png URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 14:57:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 20:57:14 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 7 8 9 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 3 0 21 ZTE 4 4 1 0 4 Huawei 9 9 9 0 9 Network 31 20 13 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 3 5 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 795:12:26 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 426:57:04 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 268:37:33 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 193:29:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 166:24:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 105:37:55 Power Generator Failure (Engine broken) GENSET SWAP ON GOING INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 88:02:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 59:04:55 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 59:04:55 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 59:04:55 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 56:20:55 Power Generator Failure (Engine broken) GENSET SWAP ON GOING INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 47:45:55 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 33:03:17 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 31:59:23 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 24:09:41 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA to be provided INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 18:39:25 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_ Fuel 6/12/2020 22:34 17:32:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 8:40 AM. ETR will be provided INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 10:38:25 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 10:37:25 Power Power Failure (Solar System failure) (Solar System failure) Due to bad weather Site will be back on air at sunrise INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 10:30:25 Power Power Failure (Indeterminate) Team is in front of the site waiting for access INC390998 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/13/2020 8:50 7:49:31 Transmission Transmission (Indeterminate) Team still is working on site. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 5:45:05 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391054 HAIDS118 RUE_DE_LA_RAVINE Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 4:54:05 Fuel Generator failure (Fuel issue) Rescue ongoing ETA to be provided. INC391054 HAIDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 4:54:05 Dependent Affected by the power issue at the main site Affected by HDS118 INC391054 HAIDS104 CAYES_TOWN_CENTER #N/A Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 4:54:05 Dependent Affected by the power issue at the main site Affected by HDS118 INC391050 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 11:31 4:50:33 Power Generator Failure (Starter battery failure) A new one will be installed. Team is on site INC391068 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 3:40:41 Power Generator failure (Indeterminate) The team is still on the way. Due to heavy rains in the area. And will reach the site. New ETA: 4:45 PM INC391068 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 3:40:41 Dependent Affected by the power issue at the main site Affected by HDN154 INC391098 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 13:30 2:52:23 Power Generator Failure (Starter battery failure) Starter battery is faulty. A new one will be installed. ETA: 16:30h INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 2:49:33 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC391108 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 14:02 2:04:43 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 5:00 PM INC391135 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 14:56 1:26:12 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:20h INC391124 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/13/2020 14:46 1:20:45 Power Generator failure (Indeterminate) Site is auto with EDH. Site will be recovered with commercial power EDH. INC391130 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 15:26 0:56:20 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Will take time as site has to be fueled with donkeys. Checking availability O&M_fuel Next Update June 14th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Jun 13 15:01:11 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 13 Jun 2020 21:01:11 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: HDO084: Area still unsafe HDS253: Fuel team are actually there but population are blocking them again. Assistance has been requested. HDO331: Fueled and Power team requested HGA134: ETA 30 mins Best Regards, [cid:image001.jpg at 01D641A4.3A1205F0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Saturday, June 13, 2020 4:57 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 7 8 9 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 3 0 21 ZTE 4 4 1 0 4 Huawei 9 9 9 0 9 Network 31 20 13 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 3 5 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 795:12:26 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 426:57:04 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 268:37:33 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 193:29:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 166:24:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 105:37:55 Power Generator Failure (Engine broken) GENSET SWAP ON GOING INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 88:02:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 59:04:55 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 59:04:55 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 59:04:55 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 56:20:55 Power Generator Failure (Engine broken) GENSET SWAP ON GOING INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 47:45:55 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 33:03:17 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 31:59:23 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 24:09:41 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA to be provided INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 18:39:25 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_ Fuel 6/12/2020 22:34 17:32:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 8:40 AM. ETR will be provided INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 10:38:25 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 10:37:25 Power Power Failure (Solar System failure) (Solar System failure) Due to bad weather Site will be back on air at sunrise INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 10:30:25 Power Power Failure (Indeterminate) Team is in front of the site waiting for access INC390998 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/13/2020 8:50 7:49:31 Transmission Transmission (Indeterminate) Team still is working on site. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 5:45:05 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391054 HAIDS118 RUE_DE_LA_RAVINE Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 4:54:05 Fuel Generator failure (Fuel issue) Rescue ongoing ETA to be provided. INC391054 HAIDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 4:54:05 Dependent Affected by the power issue at the main site Affected by HDS118 INC391054 HAIDS104 CAYES_TOWN_CENTER #N/A Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 4:54:05 Dependent Affected by the power issue at the main site Affected by HDS118 INC391050 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 11:31 4:50:33 Power Generator Failure (Starter battery failure) A new one will be installed. Team is on site INC391068 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 3:40:41 Power Generator failure (Indeterminate) The team is still on the way. Due to heavy rains in the area. And will reach the site. New ETA: 4:45 PM INC391068 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 3:40:41 Dependent Affected by the power issue at the main site Affected by HDN154 INC391098 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 13:30 2:52:23 Power Generator Failure (Starter battery failure) Starter battery is faulty. A new one will be installed. ETA: 16:30h INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 2:49:33 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC391108 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 14:02 2:04:43 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 5:00 PM INC391135 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 14:56 1:26:12 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:20h INC391124 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/13/2020 14:46 1:20:45 Power Generator failure (Indeterminate) Site is auto with EDH. Site will be recovered with commercial power EDH. INC391130 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 15:26 0:56:20 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Will take time as site has to be fueled with donkeys. Checking availability O&M_fuel Next Update June 14th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat Jun 13 15:25:58 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 13 Jun 2020 21:25:58 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: , Message-ID: NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-11-2020 13:10 792:43:52 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 424:28:30 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 266:08:59 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 06-05-2020 14:53 191:00:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 164:30:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 06-09-2020 07:02 103:13:59 Power Generator Failure (Engine broken) GENSET SWAP ON GOING INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 06-10-2020 00:20 88:02:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 06-11-2020 05:35 59:04:55 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 06-11-2020 05:35 59:04:55 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 06-11-2020 05:35 59:04:55 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 06-11-2020 08:19 56:20:55 Power Generator Failure (Engine broken) GENSET SWAP ON GOING INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 06-11-2020 16:54 47:45:55 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 33:03:17 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 06-12-2020 08:23 31:59:23 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 16:12 24:09:41 Power Power Failure (Indeterminate) ETA 5:45PM TO START GENSET AFTER REFUEELLING INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 06-12-2020 22:00 18:39:25 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_ Fuel 06-12-2020 22:34 17:32:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 8:40 AM. ETR will be provided INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 10:38:25 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 10:37:25 Power Power Failure (Solar System failure) (Solar System failure) Due to bad weather Site will be back on air at sunrise INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 10:30:25 Power Power Failure (Indeterminate) TEAM IS WORKING ON SITE INC390998 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/13/2020 8:50 07:49:31 Transmission Transmission (Indeterminate) Team still is working on site. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 05:45:05 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391054 HAIDS118 RUE_DE_LA_RAVINE Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 04:54:05 Fuel Generator failure (Fuel issue) Rescue ongoing ETA to be provided. Etr 5:45 INC391054 HAIDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 04:54:05 Dependent Affected by the power issue at the main site Affected by HDS118 INC391054 HAIDS104 CAYES_TOWN_CENTER #N/A Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 04:54:05 Dependent Affected by the power issue at the main site Affected by HDS118 INC391050 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 11:31 04:50:33 Power Generator Failure (Starter battery failure) RESTORED INC391068 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 03:40:41 Power Generator failure (Indeterminate) RESTORED INC391068 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 03:40:41 Dependent Affected by the power issue at the main site RESTORED INC391098 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 13:30 02:52:23 Power Generator Failure (Starter battery failure) TEAM WAITING FOR ACCCESS INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 02:49:33 Power Power Failure (Indeterminate) TEAM IN THE REGION IS UNREACHBLE. TP I SMAKING NECESSARY FOLLOW UP INC391108 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 14:02 02:04:43 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 5:00 PM INC391135 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 14:56 01:26:12 Power Power Failure (Indeterminate) RESTORED INC391124 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Digicel 6/13/2020 14:46 01:20:45 Power Generator failure (Indeterminate) Site is auto with EDH. Site will be recovered with commercial power EDH. INC391130 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 15:26 00:56:20 Power Power Failure (Indeterminate) RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: John Ormonde Sent: 13 June 2020 17:03 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: Re: [Tp.imc.haiti] NOC hourly report at 04:00 PM HDO084: Area still unsafe HDS253: Fuel team are actually there but population are blocking them again. Assistance has been requested. HDO331: Fueled and Power team requested HGA134: ETA 30 mins Best Regards, [cid:image001.jpg at 01D641A4.3A1205F0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Saturday, June 13, 2020 4:57 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 7 8 9 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 3 0 21 ZTE 4 4 1 0 4 Huawei 9 9 9 0 9 Network 31 20 13 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 3 5 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 795:12:26 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 5/26/2020 21:25 426:57:04 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 268:37:33 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 193:29:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 166:24:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 105:37:55 Power Generator Failure (Engine broken) GENSET SWAP ON GOING INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 88:02:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 59:04:55 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 59:04:55 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 59:04:55 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 56:20:55 Power Generator Failure (Engine broken) GENSET SWAP ON GOING INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 47:45:55 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 33:03:17 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 31:59:23 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 24:09:41 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA to be provided INC390669 HDO381 LEOGANE_DABORNE Ouest Ericsson 3G A Talkpool 6/12/2020 22:00 18:39:25 Transmission Transmission (RAU failure) RAU Faulty, new spare requested for replacement INC390681 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M_ Fuel 6/12/2020 22:34 17:32:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/13/2020 at 8:40 AM. ETR will be provided INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 10:38:25 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 10:37:25 Power Power Failure (Solar System failure) (Solar System failure) Due to bad weather Site will be back on air at sunrise INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 10:30:25 Power Power Failure (Indeterminate) Team is in front of the site waiting for access INC390998 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/13/2020 8:50 7:49:31 Transmission Transmission (Indeterminate) Team still is working on site. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 5:45:05 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391054 HAIDS118 RUE_DE_LA_RAVINE Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 4:54:05 Fuel Generator failure (Fuel issue) Rescue ongoing ETA to be provided. INC391054 HAIDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 4:54:05 Dependent Affected by the power issue at the main site Affected by HDS118 INC391054 HAIDS104 CAYES_TOWN_CENTER #N/A Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 4:54:05 Dependent Affected by the power issue at the main site Affected by HDS118 INC391050 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 11:31 4:50:33 Power Generator Failure (Starter battery failure) A new one will be installed. Team is on site INC391068 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 3:40:41 Power Generator failure (Indeterminate) The team is still on the way. Due to heavy rains in the area. And will reach the site. New ETA: 4:45 PM INC391068 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 3:40:41 Dependent Affected by the power issue at the main site Affected by HDN154 INC391098 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 13:30 2:52:23 Power Generator Failure (Starter battery failure) Starter battery is faulty. A new one will be installed. ETA: 16:30h INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 2:49:33 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC391108 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 14:02 2:04:43 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 5:00 PM INC391135 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 14:56 1:26:12 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:20h INC391124 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/13/2020 14:46 1:20:45 Power Generator failure (Indeterminate) Site is auto with EDH. Site will be recovered with commercial power EDH. INC391130 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 15:26 0:56:20 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided * Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Will take time as site has to be fueled with donkeys. Checking availability O&M_fuel Next Update June 14th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince Ericsson 2G D 22-May-20 Security_Access Community claiming to install lamp at the site as before, still in negation. Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[75529468].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[75529468].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: D1F42F00B47F48658F1536957F6267F1.png Type: image/png Size: 132 bytes Desc: D1F42F00B47F48658F1536957F6267F1.png URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 17:39:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 13 Jun 2020 23:39:40 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 13th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 13th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 797:52:56 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 429:37:34 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 271:18:03 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 196:09:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 169:29:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 90:42:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 61:50:39 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 61:50:39 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 61:50:39 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 50:31:39 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 35:49:01 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 34:39:53 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 26:50:11 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA is expired, next update will be shared soon INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 13:24:09 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 13:23:09 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 8:49:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391054 HAIDS118 RUE_DE_LA_RAVINE Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 7:39:49 Fuel Generator failure (Fuel issue) Rescue ongoing ETA to be provided. INC391054 HAIDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 7:39:49 Dependent Affected by the power issue at the main site Affected by HDS118 INC391054 HAIDS104 CAYES_TOWN_CENTER #N/A Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 7:39:49 Dependent Affected by the power issue at the main site Affected by HDS118 INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 5:35:17 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC391144 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G A Talkpool 6/13/2020 16:10 3:15:09 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC391152 HGA006 LA_HATTE Nippes Ericsson 2G C Talkpool 6/13/2020 16:18 3:07:07 Power Power Failure (Indeterminate) Team has been dispatched ETA 7:20 PM. INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 2:41:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391192 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 17:26 1:36:13 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 1:17:33 Power Generator Failure (Starter battery failure) Faulty starter battery. Team will check the site at 9:15 PM INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 1:02:37 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:00h INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 18:30 0:55:39 Power Power Failure (Indeterminate) Team has been dispatched ETA to be provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1427:56:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 351:07:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 319:18:40 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 148:01:40 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 139:50:40 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 31:03:56 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390725 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:46 21:18:19 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 16:57:37 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 9:04:40 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 10:11 7:53:35 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 4:57:58 Power Power Failure (Indeterminate) Inverter issue, Need to be replaced. INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 15:34 2:30:20 Transmission RBS Fault (Indeterminate) After power team intervention, Tx is requested ETA 6:15 PM INC391185 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/13/2020 17:22 0:42:25 Power Power Failure (Indeterminate) Team has been informed to check the issue, ETA 7:00 PM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Will take time as site has to be fueled with donkeys. Checking availability O&M_fuel Next Update June 14th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390925 HAIDO044 PLAZA_TUITIER Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 4:25 6/13/2020 7:59 3:34:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty and oil leakage OK Radiator cleaned, 1 gallon of oil and 1 gallon of coolant added INC390925 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 6/13/2020 4:25 6/13/2020 7:59 3:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO044. Cascaded Back on air with the main site INC390925 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/13/2020 4:25 6/13/2020 7:59 3:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO044. Cascaded Back on air with the main site INC390925 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/13/2020 4:25 6/13/2020 7:59 3:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO044. Cascaded Back on air with the main site INC390931 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 5:10 6/13/2020 7:45 2:35:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 gallon of oil added and genset restarted INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 6/13/2020 10:00 430:56:23 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Access_Security A new Genset has been installed INC390904 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 2:46 6/13/2020 10:15 7:29:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset has been restarted with external battery INC390738 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 9:08 6/13/2020 10:52 1:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 6/13/2020 14:42 22:59:00 4:00:00 Not Compliant Power Generator Failure (Fuel Hose failure) Fuel hose failure Need to be justified A portable genset has been installed INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 6/13/2020 14:42 22:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO021. Cascaded Back on air with the main site INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 6/13/2020 14:42 22:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO021. Cascaded Back on air with the main site INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 6/13/2020 14:42 22:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO021. Cascaded Back on air with the main site INC391063 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/13/2020 12:16 6/13/2020 14:44 2:28:39 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK Radiator cleaned and 1 gallon of coolant added INC391073 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 12:30 6/13/2020 15:35 3:04:47 4:00:00 Compliant Power Power Failure (Indeterminate) Battery terminals was dirty OK Battery terminals cleaned and genset restarted INC391089 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 13:12 6/13/2020 15:26 2:14:13 4:00:00 Compliant Power Generator failure (Oil sensor failure) Oil sensor was dirty OK Oil sensor cleaned and genset restarted INC391126 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 15:04 6/13/2020 16:13 1:09:00 4:00:00 Compliant Power Generator Failure (Overloaded) Charge over current OK Genset has been restarted, now running now with 3 rectifiers and 2 batteries INC391126 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 15:04 6/13/2020 16:13 1:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO021. Cascaded Back on air with the main site INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 6/13/2020 16:40 531:22:56 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Access_Security 200 gallons of fuel added and genset restarted INC391050 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 11:31 6/13/2020 16:20 4:49:03 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset has been restarted with external battery INC391135 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 14:56 6/13/2020 16:53 1:57:42 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC391130 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 15:26 6/13/2020 17:04 1:38:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC391098 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 13:30 6/13/2020 18:20 4:50:03 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset has been restarted with external battery INC391191 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 17:32 6/13/2020 18:50 1:17:21 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC391162 HDO201 CLERCINE_8 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 16:33 6/13/2020 18:27 1:53:22 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC391169 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/13/2020 18:27 1:21:00 4:00:00 Compliant Power Generator Failure (Faulty AVR) Faulty AVR/commercial power failure OK Site has been recovered with commercial power ED INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/13/2020 18:27 1:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 OK Back on air with the main site INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/13/2020 18:27 1:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 OK Back on air with the main site INC391169 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/13/2020 18:27 1:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 OK Back on air with the main site INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/13/2020 18:27 1:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 OK Back on air with the main site INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 3:10 6/13/2020 7:40 4:29:39 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed . Need to be justified Site is up with the sunrise INC390910 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/13/2020 3:14 6/13/2020 7:40 4:25:39 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear seal Need to be justified 1 1/2 gal. of oil added and genset restarted INC390928 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/13/2020 4:46 6/13/2020 7:36 2:49:41 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390928 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 4:46 6/13/2020 7:36 2:49:41 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded Site back in service with the main site INC390928 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 6/13/2020 4:46 6/13/2020 7:36 2:49:41 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded Site back in service with the main site INC390746 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 6/12/2020 22:34 6/13/2020 19:04 20:29:40 4:00:00 Not Compliant Power Generator Failure (Underspeed) Indeterminate Need to be justified System alimentation bleed and genset restarted on auto mode INC390802 HAIDC032 MONTROUIS Centre Huawei 2G+3G+LTE B Talkpool 6/12/2020 22:34 6/13/2020 8:36 10:01:40 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC low voltage Need to be justified Reset board and genset restarted INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 9:16 3:09:38 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site is up with the sunrise INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 9:16 3:09:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Site back in service with the main site INC390960 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/13/2020 7:40 6/13/2020 9:20 1:39:43 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390960 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/13/2020 7:40 6/13/2020 9:20 1:39:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site back in service with the main site INC390960 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/13/2020 7:40 6/13/2020 9:20 1:39:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site back in service with the main site INC390960 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/13/2020 7:40 6/13/2020 9:20 1:39:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site back in service with the main site INC390960 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/13/2020 7:40 6/13/2020 9:20 1:39:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site back in service with the main site INC390939 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 9:52 3:45:40 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site is up with the sunrise INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 9:56 3:49:38 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site is up with the sunrise INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 6/13/2020 10:20 16:25:28 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 5 gal. of fuel added and the portable genset INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 6/13/2020 10:25 29:24:38 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Site back in service with the main site INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 10:20 4:13:38 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC390974 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 10:50 4:43:39 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC390941 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 10:35 4:28:37 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back in service without physical intervention INC390954 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 6/13/2020 7:50 6/13/2020 11:03 3:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without physical intervention INC390923 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 6/13/2020 4:26 6/13/2020 10:59 6:33:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390971 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 8:06 6/13/2020 11:20 3:13:40 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without physical intervention INC390971 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 8:06 6/13/2020 11:20 3:13:40 4:00:00 Compliant Power Affected by the Transmission issue at the main site Affected by HDC238 Cascaded Site back in service with the main site INC391014 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 6/13/2020 9:38 6/13/2020 12:47 3:08:41 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH012 Cascaded Site back in service with the main site INC391014 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 6/13/2020 9:38 6/13/2020 12:47 3:08:41 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH012 Cascaded Site back in service with the main site INC391014 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 6/13/2020 9:38 6/13/2020 12:47 3:08:41 4:00:00 Compliant Dependent Generator failure (Indeterminate) Affected by PDH012 Cascaded Site back in service with the main site INC391014 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 6/13/2020 9:38 6/13/2020 12:47 3:08:41 4:00:00 Compliant Dependent Generator failure (Indeterminate) Affected by PDH012 Cascaded Site back in service with the main site INC391014 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 6/13/2020 9:38 6/13/2020 12:47 3:08:41 4:00:00 Compliant Dependent Generator failure (Indeterminate) Affected by PDH012 Cascaded Site back in service with the main site INC391014 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 6/13/2020 9:38 6/13/2020 12:47 3:08:41 4:00:00 Compliant Dependent Generator failure (Indeterminate) Affected by PDH012 Cascaded Site back in service with the main site INC391058 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 6/13/2020 11:54 6/13/2020 13:42 1:47:38 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Distilled water added in the starter battery and genset restarted INC391103 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 6/13/2020 13:42 6/13/2020 14:19 0:36:37 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without physical intervention INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 6/13/2020 15:21 69:34:36 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare RCA and resolution details to be provided by the contractor INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 6/13/2020 15:21 69:34:36 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded Site back in service with the main site INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 6/13/2020 15:21 69:34:36 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded Site back in service with the main site INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 10:30 6/13/2020 15:26 4:55:30 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC391093 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/13/2020 13:18 6/13/2020 15:26 2:07:36 4:00:00 Compliant Transmission Transmission (MMU failure) MMU failure OK MMU cold restart applied at HDN214 INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M_ Fuel 6/12/2020 14:19 6/13/2020 15:52 25:32:59 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC391068 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 6/13/2020 16:50 4:23:36 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified 1 gal. of oil added and genset restarted INC391068 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 6/13/2020 16:50 4:23:36 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN154 Cascaded Site back in service with the main site INC391108 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 14:02 6/13/2020 17:08 3:05:38 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped OK Genset restarted on auto mode INC391124 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/13/2020 14:46 6/13/2020 17:00 2:13:40 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air with commercial power INC391186 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/12/2020 22:34 6/13/2020 17:50 19:15:40 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset bladed and restarted after refueling INC391179 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 6/13/2020 16:34 6/13/2020 19:05 2:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC391179 HDO428 LAFITEAU Ouest Huawei 2G+3G+LTE B Talkpool 6/13/2020 16:34 6/13/2020 18:58 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO402 Cascaded Site back in service with the main site INC391138 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 6/13/2020 15:54 6/13/2020 18:40 2:45:36 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC391138 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/13/2020 15:54 6/13/2020 18:40 2:45:36 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC391138 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/13/2020 15:54 6/13/2020 18:40 2:45:36 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC391138 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/13/2020 15:54 6/13/2020 18:40 2:45:36 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC391138 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 6/13/2020 15:54 6/13/2020 18:40 2:45:36 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC391138 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/13/2020 15:54 6/13/2020 18:40 2:45:36 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/12/2020 9:42 6/13/2020 10:23 24:40:58 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Fuel added, genset restarted. INC390689 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 22:53 6/13/2020 10:30 11:37:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified Site back up with sunrise. INC390916 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 6/13/2020 3:34 6/13/2020 7:01 3:27:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK Alarm reset and genset started INC390916 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 6/13/2020 3:34 6/13/2020 7:01 3:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS232 OK Back up with the main site INC390696 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/13/2020 0:04 6/13/2020 8:12 8:08:00 4:00:00 Not Compliant Power Power Failure (DC Converter Failure) (DC Converter Failure) Need to be justified RCA and resolution details still pending from the contractor INC390696 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/13/2020 0:04 6/13/2020 8:12 8:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC390696 HDS225 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/13/2020 0:04 6/13/2020 8:12 8:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC390696 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 6/13/2020 8:12 8:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC390696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 6/13/2020 8:12 8:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC390915 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/13/2020 3:24 6/13/2020 13:12 9:48:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/12/2020 23:44 6/13/2020 10:33 10:49:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified Alarm reset and genset started INC390938 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/13/2020 6:03 6/13/2020 10:47 4:44:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Creeping dirty Need to be justified Creeping cleaned and genset restarted INC391005 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool_fon 6/13/2020 9:20 6/13/2020 11:50 2:30:30 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC391005 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool_fon 6/13/2020 9:20 6/13/2020 11:50 2:30:30 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC391005 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool_fon 6/13/2020 9:20 6/13/2020 11:50 2:30:30 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC391037 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/13/2020 10:42 6/13/2020 12:55 2:13:06 5:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK Alarm reset and genset started INC391043 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 6/13/2020 10:50 6/13/2020 14:50 4:00:05 6:00:00 Not Compliant Power Power Failure (E-power system fail) E-power system fail Need to be justified RBS has been boosted with AC current INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 6/13/2020 15:23 104:21:30 7:00:00 Not Compliant Power Generator Failure (Engine broken) (Engine broken) Spare Genset swap completed. INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 6/13/2020 17:22 11:13:00 8:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 6/13/2020 16:12 55:53:30 9:00:00 Not Compliant Power Generator Failure (Engine broken) (Engine broken) Spare Genset swap completed. INC390998 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/13/2020 8:50 6/13/2020 17:31 8:41:06 10:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC391195 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 6/13/2020 17:40 6/13/2020 18:46 1:06:30 10:00:00 Compliant Transmission Transmission (Indeterminate) (Indeterminate) OK RCA and resolution details still pending from the contractor INC391195 COW076 #N/A #N/A Ericsson 2G A Talkpool 6/13/2020 17:40 6/13/2020 18:46 1:06:30 10:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO381 OK Back up with the main site Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390690 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 23:00 6/13/2020 13:14 14:14:30 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG Faulty Spare DUG replaced INC390960 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/13/2020 7:40 6/13/2020 10:02 2:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC391005 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/13/2020 9:20 6/13/2020 11:54 2:33:14 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fibver SDH028 Cascaded Site back in service with the main site INC391121 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/13/2020 14:30 6/13/2020 16:32 2:01:34 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up without any intervention INC391068 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/13/2020 12:26 6/13/2020 16:50 4:23:36 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN154 Cascaded Site back in service with the main site INC391124 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/13/2020 14:46 6/13/2020 17:00 2:14:24 4:00:00 Compliant Power Power ( Building power failure) Indeterminate OK Commercial power restored INC391005 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool_fon 6/13/2020 9:20 6/13/2020 11:50 2:30:30 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC391005 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool_fon 6/13/2020 9:20 6/13/2020 11:50 2:30:30 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC391005 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool_fon 6/13/2020 9:20 6/13/2020 11:50 2:30:30 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 6/13/2020 13:34 31:40:30 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) (Indeterminate) Need to be justified RBS has been boosted with AC current INC391085 HDS013 ST_CYR Sud-Est Ericsson 2G A Talkpool 6/13/2020 13:04 6/13/2020 16:34 3:30:30 4:00:00 Compliant Power Power Failure (Indeterminate) Team has been dispatched ETA 3:10 PM OK RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat Jun 13 18:01:18 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 14 Jun 2020 00:01:18 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 13th, 2020 till 7:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-11-2020 13:10 797:52:56 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 429:37:34 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 271:18:03 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 06-05-2020 14:53 196:09:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 169:29:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 06-10-2020 00:20 90:42:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 06-11-2020 05:35 61:50:39 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 06-11-2020 05:35 61:50:39 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 06-11-2020 05:35 61:50:39 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 06-11-2020 16:54 50:31:39 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 35:49:01 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 06-12-2020 08:23 34:39:53 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 16:12 26:50:11 Power Power Failure (Indeterminate) SITE DOWN AFTER REFUEELLING. HYBRID TEAM IS DISPATCHED FOR SUPPORT. ETA 9PM INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 13:24:09 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 13:23:09 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 08:49:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391054 HAIDS118 RUE_DE_LA_RAVINE Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 07:39:49 Fuel Generator failure (Fuel issue) RESTORED AFTER FUEL RESCUE INC391054 HAIDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 07:39:49 Dependent Affected by the power issue at the main site RESTORED AFTER FUEL RESCUE INC391054 HAIDS104 CAYES_TOWN_CENTER #N/A Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 07:39:49 Dependent Affected by the power issue at the main site RESTORED AFTER FUEL RESCUE INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 05:35:17 Power Power Failure (Indeterminate) TEAM WAS UNREACHABLE TILL THIS TIME. NOW DISPATCHED. ETA 9:30PM INC391144 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G A Talkpool 6/13/2020 16:10 03:15:09 Power Power Failure (Indeterminate) RESTORED INC391152 HGA006 LA_HATTE Nippes Ericsson 2G C Talkpool 6/13/2020 16:18 03:07:07 Power Power Failure (Indeterminate) RESTORED INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 02:41:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391192 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 17:26 01:36:13 Power Power Failure (Indeterminate) GUNSHOTS IN THE AREA, TEAM COULDN'T ARRIVE YET INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 01:17:33 Power Generator Failure (Starter battery failure) Faulty starter battery. Team will check the site at 9:15 PM INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 01:02:37 Power Power Failure (Indeterminate) GUNSHOTS IN THE AREA, TEAM COULDN'T ARRIVE YET INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Digicel 6/13/2020 18:30 00:55:39 Fuel Power Failure (Indeterminate) SITE IS OUT OF FUEL Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 13 June 2020 19:41 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITE REPORT updated for this June 13th, 2020 till 7:00 PM Hi All, Kindly receive the NOC SITES REPORT updated for this June 13th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 797:52:56 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 429:37:34 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 271:18:03 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 196:09:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 169:29:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 90:42:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 61:50:39 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 61:50:39 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 61:50:39 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 50:31:39 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 35:49:01 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 34:39:53 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390443 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 26:50:11 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is informed. ETA is expired, next update will be shared soon INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 13:24:09 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to br provided. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 13:23:09 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 8:49:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391054 HAIDS118 RUE_DE_LA_RAVINE Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 7:39:49 Fuel Generator failure (Fuel issue) Rescue ongoing ETA to be provided. INC391054 HAIDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 7:39:49 Dependent Affected by the power issue at the main site Affected by HDS118 INC391054 HAIDS104 CAYES_TOWN_CENTER #N/A Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 7:39:49 Dependent Affected by the power issue at the main site Affected by HDS118 INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 5:35:17 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC391144 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G A Talkpool 6/13/2020 16:10 3:15:09 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC391152 HGA006 LA_HATTE Nippes Ericsson 2G C Talkpool 6/13/2020 16:18 3:07:07 Power Power Failure (Indeterminate) Team has been dispatched ETA 7:20 PM. INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 2:41:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391192 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 17:26 1:36:13 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 1:17:33 Power Generator Failure (Starter battery failure) Faulty starter battery. Team will check the site at 9:15 PM INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 1:02:37 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 20:00h INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 18:30 0:55:39 Power Power Failure (Indeterminate) Team has been dispatched ETA to be provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1427:56:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 351:07:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 319:18:40 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 148:01:40 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC388087 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 139:50:40 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 31:03:56 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. INC390725 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/12/2020 20:46 21:18:19 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 16:57:37 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 9:04:40 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 10:11 7:53:35 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 4:57:58 Power Power Failure (Indeterminate) Inverter issue, Need to be replaced. INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 15:34 2:30:20 Transmission RBS Fault (Indeterminate) After power team intervention, Tx is requested ETA 6:15 PM INC391185 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/13/2020 17:22 0:42:25 Power Power Failure (Indeterminate) Team has been informed to check the issue, ETA 7:00 PM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Will take time as site has to be fueled with donkeys. Checking availability O&M_fuel Next Update June 14th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390925 HAIDO044 PLAZA_TUITIER Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 4:25 6/13/2020 7:59 3:34:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty and oil leakage OK Radiator cleaned, 1 gallon of oil and 1 gallon of coolant added INC390925 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 6/13/2020 4:25 6/13/2020 7:59 3:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO044. Cascaded Back on air with the main site INC390925 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/13/2020 4:25 6/13/2020 7:59 3:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO044. Cascaded Back on air with the main site INC390925 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/13/2020 4:25 6/13/2020 7:59 3:34:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO044. Cascaded Back on air with the main site INC390931 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 5:10 6/13/2020 7:45 2:35:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 gallon of oil added and genset restarted INC381722 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/26/2020 11:04 6/13/2020 10:00 430:56:23 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Access_Security A new Genset has been installed INC390904 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 2:46 6/13/2020 10:15 7:29:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset has been restarted with external battery INC390738 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 9:08 6/13/2020 10:52 1:44:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC390570 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 15:43 6/13/2020 14:42 22:59:00 4:00:00 Not Compliant Power Generator Failure (Fuel Hose failure) Fuel hose failure Need to be justified A portable genset has been installed INC390570 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/12/2020 15:43 6/13/2020 14:42 22:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO021. Cascaded Back on air with the main site INC390570 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 6/13/2020 14:42 22:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO021. Cascaded Back on air with the main site INC390570 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/12/2020 15:43 6/13/2020 14:42 22:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO021. Cascaded Back on air with the main site INC391063 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/13/2020 12:16 6/13/2020 14:44 2:28:39 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK Radiator cleaned and 1 gallon of coolant added INC391073 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 12:30 6/13/2020 15:35 3:04:47 4:00:00 Compliant Power Power Failure (Indeterminate) Battery terminals was dirty OK Battery terminals cleaned and genset restarted INC391089 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 13:12 6/13/2020 15:26 2:14:13 4:00:00 Compliant Power Generator failure (Oil sensor failure) Oil sensor was dirty OK Oil sensor cleaned and genset restarted INC391126 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 15:04 6/13/2020 16:13 1:09:00 4:00:00 Compliant Power Generator Failure (Overloaded) Charge over current OK Genset has been restarted, now running now with 3 rectifiers and 2 batteries INC391126 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 15:04 6/13/2020 16:13 1:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO021. Cascaded Back on air with the main site INC380213 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G+LTE C Digicel 5/22/2020 13:18 6/13/2020 16:40 531:22:56 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Access_Security 200 gallons of fuel added and genset restarted INC391050 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 11:31 6/13/2020 16:20 4:49:03 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset has been restarted with external battery INC391135 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 14:56 6/13/2020 16:53 1:57:42 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC391130 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 15:26 6/13/2020 17:04 1:38:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC391098 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 13:30 6/13/2020 18:20 4:50:03 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset has been restarted with external battery INC391191 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 17:32 6/13/2020 18:50 1:17:21 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC391162 HDO201 CLERCINE_8 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 16:33 6/13/2020 18:27 1:53:22 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC391169 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/13/2020 18:27 1:21:00 4:00:00 Compliant Power Generator Failure (Faulty AVR) Faulty AVR/commercial power failure OK Site has been recovered with commercial power ED INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/13/2020 18:27 1:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 OK Back on air with the main site INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/13/2020 18:27 1:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 OK Back on air with the main site INC391169 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/13/2020 18:27 1:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 OK Back on air with the main site INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/13/2020 18:27 1:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 OK Back on air with the main site INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 3:10 6/13/2020 7:40 4:29:39 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed . Need to be justified Site is up with the sunrise INC390910 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/13/2020 3:14 6/13/2020 7:40 4:25:39 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear seal Need to be justified 1 1/2 gal. of oil added and genset restarted INC390928 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/13/2020 4:46 6/13/2020 7:36 2:49:41 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390928 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 4:46 6/13/2020 7:36 2:49:41 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded Site back in service with the main site INC390928 HDO454 ROCHE BLANCHE Ouest Ericsson 2G D Talkpool 6/13/2020 4:46 6/13/2020 7:36 2:49:41 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO321 Cascaded Site back in service with the main site INC390746 HAIDN312 BALAN Nord ZTE 2G+3G C Talkpool 6/12/2020 22:34 6/13/2020 19:04 20:29:40 4:00:00 Not Compliant Power Generator Failure (Underspeed) Indeterminate Need to be justified System alimentation bleed and genset restarted on auto mode INC390802 HAIDC032 MONTROUIS Centre Huawei 2G+3G+LTE B Talkpool 6/12/2020 22:34 6/13/2020 8:36 10:01:40 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC low voltage Need to be justified Reset board and genset restarted INC390144 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 9:16 3:09:38 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site is up with the sunrise INC390144 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 9:16 3:09:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Site back in service with the main site INC390960 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/13/2020 7:40 6/13/2020 9:20 1:39:43 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC390960 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/13/2020 7:40 6/13/2020 9:20 1:39:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site back in service with the main site INC390960 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/13/2020 7:40 6/13/2020 9:20 1:39:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site back in service with the main site INC390960 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/13/2020 7:40 6/13/2020 9:20 1:39:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site back in service with the main site INC390960 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/13/2020 7:40 6/13/2020 9:20 1:39:43 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site back in service with the main site INC390939 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 9:52 3:45:40 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site is up with the sunrise INC389069 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 9:56 3:49:38 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System failure OK Site is up with the sunrise INC390597 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/12/2020 17:54 6/13/2020 10:20 16:25:28 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 5 gal. of fuel added and the portable genset INC390282 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/12/2020 5:00 6/13/2020 10:25 29:24:38 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Site back in service with the main site INC388069 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 10:20 4:13:38 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC390974 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 10:50 4:43:39 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC390941 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 6:06 6/13/2020 10:35 4:28:37 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back in service without physical intervention INC390954 HDC028 KISS IN HOTEL Artibonite Huawei 2G+3G+LTE B Talkpool 6/13/2020 7:50 6/13/2020 11:03 3:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without physical intervention INC390923 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE B Talkpool 6/13/2020 4:26 6/13/2020 10:59 6:33:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC390971 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 8:06 6/13/2020 11:20 3:13:40 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without physical intervention INC390971 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 8:06 6/13/2020 11:20 3:13:40 4:00:00 Compliant Power Affected by the Transmission issue at the main site Affected by HDC238 Cascaded Site back in service with the main site INC391014 HDN303 FONTAINE Nord Ericsson 2G D Talkpool 6/13/2020 9:38 6/13/2020 12:47 3:08:41 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH012 Cascaded Site back in service with the main site INC391014 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 6/13/2020 9:38 6/13/2020 12:47 3:08:41 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by PDH012 Cascaded Site back in service with the main site INC391014 HDN237 LA_VICTOIRE Nord Ericsson 2G C Talkpool 6/13/2020 9:38 6/13/2020 12:47 3:08:41 4:00:00 Compliant Dependent Generator failure (Indeterminate) Affected by PDH012 Cascaded Site back in service with the main site INC391014 HDN318 GARDE-HIRAM Nord Ericsson 2G D Talkpool 6/13/2020 9:38 6/13/2020 12:47 3:08:41 4:00:00 Compliant Dependent Generator failure (Indeterminate) Affected by PDH012 Cascaded Site back in service with the main site INC391014 HDC234 CERCA_CARVAJAL Centre Ericsson 2G D Talkpool 6/13/2020 9:38 6/13/2020 12:47 3:08:41 4:00:00 Compliant Dependent Generator failure (Indeterminate) Affected by PDH012 Cascaded Site back in service with the main site INC391014 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 6/13/2020 9:38 6/13/2020 12:47 3:08:41 4:00:00 Compliant Dependent Generator failure (Indeterminate) Affected by PDH012 Cascaded Site back in service with the main site INC391058 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 6/13/2020 11:54 6/13/2020 13:42 1:47:38 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Distilled water added in the starter battery and genset restarted INC391103 HDC343 SALMADERE Centre Ericsson 2G D Talkpool 6/13/2020 13:42 6/13/2020 14:19 0:36:37 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without physical intervention INC389519 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 6/13/2020 15:21 69:34:36 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare RCA and resolution details to be provided by the contractor INC389519 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 6/13/2020 15:21 69:34:36 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded Site back in service with the main site INC389519 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/10/2020 17:46 6/13/2020 15:21 69:34:36 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded Site back in service with the main site INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 10:30 6/13/2020 15:26 4:55:30 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC391093 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/13/2020 13:18 6/13/2020 15:26 2:07:36 4:00:00 Compliant Transmission Transmission (MMU failure) MMU failure OK MMU cold restart applied at HDN214 INC390477 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M_ Fuel 6/12/2020 14:19 6/13/2020 15:52 25:32:59 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC391068 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 6/13/2020 16:50 4:23:36 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure Need to be justified 1 gal. of oil added and genset restarted INC391068 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 12:26 6/13/2020 16:50 4:23:36 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN154 Cascaded Site back in service with the main site INC391108 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 14:02 6/13/2020 17:08 3:05:38 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped OK Genset restarted on auto mode INC391124 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/13/2020 14:46 6/13/2020 17:00 2:13:40 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air with commercial power INC391186 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/12/2020 22:34 6/13/2020 17:50 19:15:40 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset bladed and restarted after refueling INC391179 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 6/13/2020 16:34 6/13/2020 19:05 2:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC391179 HDO428 LAFITEAU Ouest Huawei 2G+3G+LTE B Talkpool 6/13/2020 16:34 6/13/2020 18:58 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO402 Cascaded Site back in service with the main site INC391138 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 6/13/2020 15:54 6/13/2020 18:40 2:45:36 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC391138 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/13/2020 15:54 6/13/2020 18:40 2:45:36 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC391138 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/13/2020 15:54 6/13/2020 18:40 2:45:36 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC391138 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/13/2020 15:54 6/13/2020 18:40 2:45:36 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC391138 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 6/13/2020 15:54 6/13/2020 18:40 2:45:36 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC391138 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/13/2020 15:54 6/13/2020 18:40 2:45:36 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC155 Cascaded Site back in service with the main site INC390340 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/12/2020 9:42 6/13/2020 10:23 24:40:58 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Fuel added, genset restarted. INC390689 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/12/2020 22:53 6/13/2020 10:30 11:37:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) (Solar System failure) Need to be justified Site back up with sunrise. INC390916 HAIDS232 MANICHE Sud ZTE 2G+3G C Talkpool 6/13/2020 3:34 6/13/2020 7:01 3:27:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK Alarm reset and genset started INC390916 HAIDS249 DORY Sud ZTE 2G+3G C Talkpool 6/13/2020 3:34 6/13/2020 7:01 3:27:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS232 OK Back up with the main site INC390696 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/13/2020 0:04 6/13/2020 8:12 8:08:00 4:00:00 Not Compliant Power Power Failure (DC Converter Failure) (DC Converter Failure) Need to be justified RCA and resolution details still pending from the contractor INC390696 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/13/2020 0:04 6/13/2020 8:12 8:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC390696 HDS225 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/13/2020 0:04 6/13/2020 8:12 8:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC390696 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 6/13/2020 8:12 8:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC390696 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 0:04 6/13/2020 8:12 8:08:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC390915 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/13/2020 3:24 6/13/2020 13:12 9:48:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC390743 HAIDS212 SAINT_JEAN_DU_SUD Sud ZTE 2G+3G C Talkpool 6/12/2020 23:44 6/13/2020 10:33 10:49:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified Alarm reset and genset started INC390938 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/13/2020 6:03 6/13/2020 10:47 4:44:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Creeping dirty Need to be justified Creeping cleaned and genset restarted INC391005 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool_fon 6/13/2020 9:20 6/13/2020 11:50 2:30:30 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC391005 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool_fon 6/13/2020 9:20 6/13/2020 11:50 2:30:30 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC391005 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool_fon 6/13/2020 9:20 6/13/2020 11:50 2:30:30 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC391037 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/13/2020 10:42 6/13/2020 12:55 2:13:06 5:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK Alarm reset and genset started INC391043 HDO409 CHAVANNES Ouest Ericsson 2G D Talkpool 6/13/2020 10:50 6/13/2020 14:50 4:00:05 6:00:00 Not Compliant Power Power Failure (E-power system fail) E-power system fail Need to be justified RBS has been boosted with AC current INC388654 HDS027 GRAND FOND_JACMEL Sud-Est Ericsson 2G D Talkpool 6/9/2020 7:02 6/13/2020 15:23 104:21:30 7:00:00 Not Compliant Power Generator Failure (Engine broken) (Engine broken) Spare Genset swap completed. INC390940 HAIGA122 FOND_ICAQUES Sud ZTE 2G+3G C Talkpool 6/13/2020 6:09 6/13/2020 17:22 11:13:00 8:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC389748 HDS024 ORANGER Sud-Est Ericsson 2G C Talkpool 6/11/2020 8:19 6/13/2020 16:12 55:53:30 9:00:00 Not Compliant Power Generator Failure (Engine broken) (Engine broken) Spare Genset swap completed. INC390998 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/13/2020 8:50 6/13/2020 17:31 8:41:06 10:00:00 Not Compliant Transmission Transmission (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC391195 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 6/13/2020 17:40 6/13/2020 18:46 1:06:30 10:00:00 Compliant Transmission Transmission (Indeterminate) (Indeterminate) OK RCA and resolution details still pending from the contractor INC391195 COW076 #N/A #N/A Ericsson 2G A Talkpool 6/13/2020 17:40 6/13/2020 18:46 1:06:30 10:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO381 OK Back up with the main site Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC390690 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 23:00 6/13/2020 13:14 14:14:30 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG Faulty Spare DUG replaced INC390960 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/13/2020 7:40 6/13/2020 10:02 2:22:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC391005 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/13/2020 9:20 6/13/2020 11:54 2:33:14 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by the fibver SDH028 Cascaded Site back in service with the main site INC391121 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/13/2020 14:30 6/13/2020 16:32 2:01:34 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site is up without any intervention INC391068 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/13/2020 12:26 6/13/2020 16:50 4:23:36 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN154 Cascaded Site back in service with the main site INC391124 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/13/2020 14:46 6/13/2020 17:00 2:14:24 4:00:00 Compliant Power Power ( Building power failure) Indeterminate OK Commercial power restored INC391005 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool_fon 6/13/2020 9:20 6/13/2020 11:50 2:30:30 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC391005 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool_fon 6/13/2020 9:20 6/13/2020 11:50 2:30:30 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC391005 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool_fon 6/13/2020 9:20 6/13/2020 11:50 2:30:30 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber issue in SOUTH region Need to be justified Site back on air after the fiber issue solved in south Region INC390253 HGA005 FOND_DES_NEGRES Nippes Ericsson 2G+3G+LTE A Talkpool 6/12/2020 5:54 6/13/2020 13:34 31:40:30 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) (Indeterminate) Need to be justified RBS has been boosted with AC current INC391085 HDS013 ST_CYR Sud-Est Ericsson 2G A Talkpool 6/13/2020 13:04 6/13/2020 16:34 3:30:30 4:00:00 Compliant Power Power Failure (Indeterminate) Team has been dispatched ETA 3:10 PM OK RCA and resolution details still pending from the contractor Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[75663184].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[75663184].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 0B520284F7DB4DCEBFDB28BD3CB95282.png Type: image/png Size: 132 bytes Desc: 0B520284F7DB4DCEBFDB28BD3CB95282.png URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 18:35:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 00:35:18 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 7 8 16 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 1 0 0 21 ZTE 5 4 1 0 5 Huawei 9 9 9 0 9 Network 34 14 10 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 5 0 0 7 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 799:23:20 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 431:08:20 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 272:49:20 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 197:40:20 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 170:51:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 92:13:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 62:58:20 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 62:58:20 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 62:58:20 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 51:39:20 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 36:57:20 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 36:10:20 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC391231 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 28:21:20 Power Power Failure (Indeterminate) Site remains down after refueling. Hybrid team has been dispatched for support ETA 9:00PM. INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 14:32:20 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to be provided. INC390937 HAIGA156 GABRIEL Grande-Anse ZTE 2G D O&M FUEL 6/13/2020 6:01 14:32:20 Dependent Affected by Fuel issue at the main site Attached to HGA134 INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 14:31:20 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 10:11:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 6:43:20 Power Power Failure (Indeterminate) Team is informed , ETA 9:30PM INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 4:12:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391169 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 3:27:20 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Site will be recovered with commercial power EDH INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 3:27:20 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 3:27:20 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 3:27:20 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 2:39:20 Power Generator Failure (Starter battery failure) Faulty starter battery. Team will check the site at 9:15 PM INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 2:33:20 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area, team cannot reach site. More update to share once available. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 2:03:20 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391225 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 18:50 1:43:20 Power Power Failure (Indeterminate) Team has been informed. Team cannot provide update. INC391211 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE C Talkpool 6/13/2020 18:58 1:35:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:15 PM INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 1:27:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:20 PM INC391215 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 19:06 1:27:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391215 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 19:06 1:27:20 Dependent Affected by the power issue at the main site Affected by HDC318 INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 1:27:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:20 PM INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 1:03:20 Power Power Failure (Indeterminate) Team is informed , ETA 9:30PM INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 19:30 1:03:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 19:34 0:59:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Will take time as site has to be fueled with donkeys. Checking availability O&M_fuel Next Update June 14th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team O&M_fuel Next Update June 16th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Jun 13 18:55:29 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sun, 14 Jun 2020 00:55:29 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: HDO084: unsafe srea still HDS253: Fuel blocked by local population again and had to be escorted from the site by PNH. Fuel supplier requests security escort for any time on the future. HGA134: Rescued and genset started according to field team. If still down power team required. HDO203: Vehicle broke down on route. No replacement yet. HGA138: not.possible to rescue tonight. Site is running in manual almost constantly since May becuase of distilled water. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 13/06/2020 20:35 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 7 8 16 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 1 0 0 21 ZTE 5 4 1 0 5 Huawei 9 9 9 0 9 Network 34 14 10 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 5 0 0 7 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LT8E B Talkpool 5/11/2020 13:10 799:23:20 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 431:08:20 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 272:49:20 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 197:40:20 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 170:51:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 92:13:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 62:58:20 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 62:58:20 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 62:58:20 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 51:39:20 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 36:57:20 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 36:10:20 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC391231 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 28:21:20 Power Power Failure (Indeterminate) Site remains down after refueling. Hybrid team has been dispatched for support ETA 9:00PM. INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 14:32:20 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to be provided. INC390937 HAIGA156 GABRIEL Grande-Anse ZTE 2G D O&M FUEL 6/13/2020 6:01 14:32:20 Dependent Affected by Fuel issue at the main site Attached to HGA134 INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 14:31:20 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 10:11:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 6:43:20 Power Power Failure (Indeterminate) Team is informed , ETA 9:30PM INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 4:12:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391169 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 3:27:20 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Site will be recovered with commercial power EDH INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 3:27:20 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 3:27:20 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 3:27:20 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 2:39:20 Power Generator Failure (Starter battery failure) Faulty starter battery. Team will check the site at 9:15 PM INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 2:33:20 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area, team cannot reach site. More update to share once available. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 2:03:20 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391225 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 18:50 1:43:20 Power Power Failure (Indeterminate) Team has been informed. Team cannot provide update. INC391211 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE C Talkpool 6/13/2020 18:58 1:35:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:15 PM INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 1:27:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:20 PM INC391215 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 19:06 1:27:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391215 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 19:06 1:27:20 Dependent Affected by the power issue at the main site Affected by HDC318 INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 1:27:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:20 PM INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 1:03:20 Power Power Failure (Indeterminate) Team is informed , ETA 9:30PM INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 19:30 1:03:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 19:34 0:59:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Will take time as site has to be fueled with donkeys. Checking availability O&M_fuel Next Update June 14th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team O&M_fuel Next Update June 16th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From nikhil.govind at talkpool.com Sat Jun 13 19:19:58 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 14 Jun 2020 01:19:58 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-11-2020 13:10 799:23:20 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 431:08:20 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 272:49:20 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 06-05-2020 14:53 197:40:20 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 170:51:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 06-10-2020 00:20 92:13:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 06-11-2020 05:35 62:58:20 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 06-11-2020 05:35 62:58:20 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 06-11-2020 05:35 62:58:20 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 06-11-2020 16:54 51:39:20 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 36:57:20 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 06-12-2020 08:23 36:10:20 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC391231 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 06-12-2020 16:12 28:21:20 Power Power Failure (Indeterminate) RESTORED INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 14:32:20 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to be provided. INC390937 HAIGA156 GABRIEL Grande-Anse ZTE 2G D O&M FUEL 6/13/2020 6:01 14:32:20 Dependent Affected by Fuel issue at the main site Attached to HGA134 INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 14:31:20 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 10:11:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 06:43:20 Power Power Failure (Indeterminate) TEAM IS 20MINS FROM THE SITE. NOC CAN ARRANGE ACCESS INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 04:12:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391169 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 03:27:20 Power Generator Failure (Faulty AVR) TEAM IS WAITING FOR ACCESS TO REPLACE THE AVR INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 03:27:20 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 03:27:20 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 03:27:20 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 02:39:20 Power Generator Failure (Starter battery failure) TEAM COULDN'T ARRIVE DUE TO HEAVY RAIN AND BAD CONDITION OF RAOD. REVISED ETA WILL BE SHARED INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 02:33:20 Power Power Failure (Indeterminate) GUN SHOT REPORTED IN THE AREA CONFIRMED BY DIGICEL SCURITY, WILL BE ATTENDDED DURING TOMORROW MORNING INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 02:03:20 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391225 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 18:50 01:43:20 Power Power Failure (Indeterminate) TEAM IS WAITING FOR ACCESS INC391211 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE C Talkpool 6/13/2020 18:58 01:35:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:15 PM INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 01:27:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:20 PM INC391215 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 19:06 01:27:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391215 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 19:06 01:27:20 Dependent Affected by the power issue at the main site Affected by HDC318 INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 01:27:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:20 PM INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 01:03:20 Power Power Failure (Indeterminate) TEAM IS WAITING FOR ACCESS INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 19:30 01:03:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 19:34 00:59:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 13 June 2020 20:37 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 7 8 16 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 1 0 0 21 ZTE 5 4 1 0 5 Huawei 9 9 9 0 9 Network 34 14 10 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 5 0 0 7 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 799:23:20 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 431:08:20 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 272:49:20 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 197:40:20 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 170:51:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 92:13:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 62:58:20 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 62:58:20 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 62:58:20 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 51:39:20 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 36:57:20 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 36:10:20 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC391231 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 28:21:20 Power Power Failure (Indeterminate) Site remains down after refueling. Hybrid team has been dispatched for support ETA 9:00PM. INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 6:01 14:32:20 Fuel Generator failure (Fuel issue) Fuel team is aware 06/12/2020 04:00PM ETR to be provided. INC390937 HAIGA156 GABRIEL Grande-Anse ZTE 2G D O&M FUEL 6/13/2020 6:01 14:32:20 Dependent Affected by Fuel issue at the main site Attached to HGA134 INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 14:31:20 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 10:11:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 6:43:20 Power Power Failure (Indeterminate) Team is informed , ETA 9:30PM INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 4:12:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391169 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 3:27:20 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Site will be recovered with commercial power EDH INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 3:27:20 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 3:27:20 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 3:27:20 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 2:39:20 Power Generator Failure (Starter battery failure) Faulty starter battery. Team will check the site at 9:15 PM INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 2:33:20 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area, team cannot reach site. More update to share once available. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 2:03:20 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391225 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 18:50 1:43:20 Power Power Failure (Indeterminate) Team has been informed. Team cannot provide update. INC391211 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE C Talkpool 6/13/2020 18:58 1:35:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:15 PM INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 1:27:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:20 PM INC391215 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 19:06 1:27:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391215 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 19:06 1:27:20 Dependent Affected by the power issue at the main site Affected by HDC318 INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 1:27:20 Power Generator failure (Indeterminate) Team is informed. ETA 10:20 PM INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 1:03:20 Power Power Failure (Indeterminate) Team is informed , ETA 9:30PM INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 19:30 1:03:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 19:34 0:59:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Will take time as site has to be fueled with donkeys. Checking availability O&M_fuel Next Update June 14th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team O&M_fuel Next Update June 16th INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[75740054].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[75740054].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 8E6AD7DBE5484B879E0C248EE2DE27D5.png Type: image/png Size: 132 bytes Desc: 8E6AD7DBE5484B879E0C248EE2DE27D5.png URL: From JeanRosebert.Dorcely at digicelgroup.com Sat Jun 13 19:23:03 2020 From: JeanRosebert.Dorcely at digicelgroup.com (Jean Rosebert Dorcely) Date: Sun, 14 Jun 2020 01:23:03 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1479:17:37 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 402:28:37 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 322:33:37 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 150:57:37 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 143:05:37 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 34:19:37 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. Follow up is ongoing INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 19:53:37 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 12:19:37 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391025 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 10:11 11:08:37 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 8:13:37 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 15:34 5:45:37 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 2:29:37 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391243 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/13/2020 20:22 0:57:37 Power Power Failure (DC Converter Failure) DC converters inside faulty. Spare requested. Spare not yet available for replacement INC391252 HDO399 MOLIERE Ouest Ericsson 2G D Talkpool 6/13/2020 20:40 0:39:37 Power Power Failure (Indeterminate) Team is informed , ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 20:30:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 02:30:41 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 8 10 20 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 2 1 0 28 ZTE 6 5 2 0 6 Huawei 8 8 8 0 7 Network 41 15 11 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 4 0 0 11 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 801:18:03 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 433:03:03 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 274:44:03 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 199:35:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 172:46:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 94:08:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 64:53:03 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 64:53:03 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 64:53:03 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 53:34:03 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 38:52:03 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 38:05:03 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 16:27:03 Power Power Failure (Indeterminate) Site remains down after refueling , Power Team will reach the site . ETA not yet provide INC390937 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/13/2020 6:01 16:27:03 Dependent Affected by the power issue at the main site Attached to HGA134 INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 16:26:03 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 12:06:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 6:07:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391169 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 5:22:03 Power Generator Failure (Faulty AVR) Faulty AVR needed to be replaced. Site will be recovered with commercial power EDH INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 5:22:03 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 5:22:03 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 5:22:03 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 4:34:03 Power Generator Failure (Starter battery failure) Faulty starter battery. ETA not available yet because of bad condition of road INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 4:28:03 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area, team cannot reach site. More update to share once available. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 3:58:03 Fuel Generator failure (Fuel issue) Fuel Team is informed , sice 6/13/2020 , 8:05PM. ETR to be provide by them INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 3:22:03 Power Generator failure (Indeterminate) Team is informed. ETA expired. New update is expected INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 3:22:03 Power Generator failure (Indeterminate) Team is informed. ETA expired. New update is expected INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 2:58:03 Power Power Failure (Indeterminate) Team cannot reach the site at night due to red zone. Team will reach the site 6/14/2020. INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 19:30 2:58:03 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391241 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 20:14 2:14:03 Power Generator failure (Indeterminate) Team is informed. ETA 11:10 PM INC391245 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/13/2020 20:26 2:02:03 Power Power Failure (Indeterminate) Team working on site INC391248 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/13/2020 20:30 1:58:03 Power Generator failure (Indeterminate) Team is informed. ETA 10:45 PM INC391258 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/13/2020 20:58 1:30:03 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC391259 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 6/13/2020 21:10 1:18:03 Power Generator failure (Indeterminate) Talkpool refuses to provide update INC391259 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 6/13/2020 21:10 1:18:03 Dependent Affected by the power issue at the main site Affected by HDN227 INC391259 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/13/2020 21:10 1:18:03 Dependent Affected by the power issue at the main site Affected by HDN227 INC391259 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/13/2020 21:10 1:18:03 Dependent Affected by the power issue at the main site Affected by HDN227 INC391259 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 6/13/2020 21:10 1:18:03 Dependent Affected by the power issue at the main site Affected by HDN227 INC391259 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/13/2020 21:10 1:18:03 Dependent Affected by the power issue at the main site Affected by HDN227 INC391262 HDO126 BERTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 21:18 1:10:03 Power Power Failure (Indeterminate) Team has been informed. ETA 10:45pm. INC391266 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/13/2020 21:20 1:08:03 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide INC391267 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 21:22 1:06:03 Power Power Failure (Indeterminate) Team has been informed. ETA 10:30PM. INC391265 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/13/2020 21:46 0:42:03 Power Power Failure (Indeterminate) Team is aware, ETA 11:00PM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access is ok but site is out of fuel and refueling will be delayed due to difficult road access. Follow up is ongoing with fuel team INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Affected is ok but the site is out of fuel. Follow up is ongoing with fuel team INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 22:24:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 04:24:27 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 3 8 10 22 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 1 0 0 29 ZTE 5 4 1 0 5 Huawei 9 9 9 0 9 Network 42 14 10 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 4 0 0 13 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 803:13:29 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 434:58:29 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 276:39:29 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 201:30:29 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 174:41:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 96:03:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 66:48:29 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 66:48:29 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 66:48:29 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 55:29:29 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 40:47:29 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 40:00:29 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 18:22:29 Power Power Failure (Indeterminate) Site remains down after refueling . Talkpool is not manage his Team to reach the site to restart the genset INC390937 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/13/2020 6:01 18:22:29 Dependent Affected by the power issue at the main site Attached to HGA134 INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/13/2020 6:02 18:21:29 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 14:01:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 8:02:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391169 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 7:17:29 Power Generator Failure (Faulty AVR) AVR issue. Spare not yet available INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 7:17:29 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 7:17:29 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 7:17:29 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 6:29:29 Power Generator Failure (Starter battery failure) Faulty starter battery. ETA not available yet because of bad condition of road INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 6:23:29 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area, team cannot reach site. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 5:53:29 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 5:17:29 Power Generator failure (Indeterminate) Team is working on the site INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 5:17:29 Power Generator failure (Indeterminate) Team had motocycle accident on the road. New ETA not yet available INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 4:53:29 Power Power Failure (Indeterminate) Team can not reach the site at night due to red zone. Team will reach the site 6/14/2020. INC391241 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 20:14 4:09:29 Power Generator failure (Indeterminate) Radiator faulty. More update will be provided 8:00 AM INC391248 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/13/2020 20:30 3:53:29 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing. Mail already sent INC391258 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/13/2020 20:58 3:25:29 Power Generator failure (Indeterminate) Team is informed. ETA 2:00 AM INC391259 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 6/13/2020 21:10 3:13:29 Power Generator failure (Indeterminate) Team is informed. ETA 12:30 AM INC391259 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 6/13/2020 21:10 3:13:29 Dependent Affected by the power issue at the main site Affected by HDN227 INC391259 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/13/2020 21:10 3:13:29 Dependent Affected by the power issue at the main site Affected by HDN227 INC391259 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/13/2020 21:10 3:13:29 Dependent Affected by the power issue at the main site Affected by HDN227 INC391259 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 6/13/2020 21:10 3:13:29 Dependent Affected by the power issue at the main site Affected by HDN227 INC391259 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/13/2020 21:10 3:13:29 Dependent Affected by the power issue at the main site Affected by HDN227 INC391266 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/13/2020 21:20 3:03:29 Power Power Failure (Indeterminate) Team refuse to go on site at night , they claim the area is unsafe . ETA 7:00AM INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 22:30 1:53:29 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391285 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 23:13 1:10:29 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site 6/14/2020 ETA 6:30AM. INC391285 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 23:13 1:10:29 Dependent Affected by the power issue at the main site Affected by HDO272 INC391292 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE C Talkpool 6/13/2020 23:37 0:46:29 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC391293 HDN263 ROUCOU Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 0:33:29 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC391293 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 0:33:29 Dependent Affected by the power issue at the main site Affected by HDN263 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access is ok but site is out of fuel and refueling will be delayed due to difficult road access. Follow up is ongoing with fuel team INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Affected is ok but the site is out of fuel. Follow up is ongoing with fuel team INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 22:28:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 04:28:31 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1482:24:10 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 405:35:10 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 325:40:10 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 154:04:10 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 146:12:10 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 37:26:10 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. Follow up is ongoing INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 23:00:10 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 15:26:10 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 11:20:10 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 15:34 8:52:10 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 5:36:10 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391252 HDO399 MOLIERE Ouest Ericsson 2G D Talkpool 6/13/2020 20:40 3:46:10 Power Power Failure (Indeterminate) Team refuse to go on site at night .They will reach the site 6/14/2020 around 7:00AM INC391269 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 6/13/2020 21:43 2:43:10 RBS RBS Fault (Indeterminate) No access at night on the site, Team will reach the site 6/14/2020 around 7:00AM INC391280 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/13/2020 22:46 1:40:10 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site. ETA 8:00AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 13 23:29:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 05:29:03 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 4 9 9 19 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 2 1 0 27 ZTE 6 5 1 0 6 Huawei 8 8 8 0 8 Network 40 15 10 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 4 0 0 12 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 804:17:02 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 436:02:02 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 277:43:02 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 202:34:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 175:45:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 97:07:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 67:52:02 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 67:52:02 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 67:52:02 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 56:33:02 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 41:51:02 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 41:04:02 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 19:26:02 Power Power Failure (Indeterminate) Site remains down after refueling . Power Team will reach the site to start the genset. ETA 2:00AM INC390937 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/13/2020 6:01 19:26:02 Dependent Affected by the power issue at the main site Attached to HGA134 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 15:05:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 9:06:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391307 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 8:21:02 Power Generator Failure (Alternator Failure) AC alternator is faulty. Spare not yet available INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 8:21:02 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 8:21:02 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 8:21:02 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 7:33:02 Power Generator Failure (Starter battery failure) Faulty starter battery. ETA not available yet because of bad condition of road INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 7:27:02 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area, team cannot reach site. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 6:57:02 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 6:21:02 Power Generator Failure (Starter battery failure) Faulty starter battery. Follow up is ongoing INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 6:21:02 Power Generator failure (Indeterminate) Team had car accident on the road. New ETA not yet available INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 5:57:02 Power Power Failure (Indeterminate) Team cannot reach the site at night due to red zone. Team will reach the site 6/14/2020. INC391241 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 20:14 5:13:02 Power Generator failure (Indeterminate) Radiator faulty. More update will be provided 8:00 AM INC391248 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/13/2020 20:30 4:57:02 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing. Mail already sent INC391258 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/13/2020 20:58 4:29:02 Power Generator failure (Indeterminate) Team is informed. ETA 2:00 AM INC391266 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/13/2020 21:20 4:07:02 Power Power Failure (Indeterminate) Team refuse to go on site at night , they claim the area is unsafe . ETA 7:00AM INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 22:30 2:57:02 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391285 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 23:13 2:14:02 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site 6/14/2020 ETA 6:30AM. INC391285 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 23:13 2:14:02 Dependent Affected by the power issue at the main site Affected by HDO272 INC391293 HDN263 ROUCOU Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 1:37:02 Power Generator failure (Indeterminate) Because of lot of rain, team can't reach the site for now. ETA 5:30 Am INC391293 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 1:37:02 Dependent Affected by the power issue at the main site Affected by HDN263 INC391295 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/13/2020 23:54 1:33:02 Power Power Failure (Indeterminate) Team is informed , ETA 2:15AM INC391295 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 23:54 1:33:02 Dependent Affected by the power issue at the main site Attached to HDS200 INC391295 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/13/2020 23:54 1:33:02 Dependent Affected by the power issue at the main site Attached to HDS200 INC391295 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 23:54 1:33:02 Dependent Affected by the power issue at the main site Attached to HDS200 INC391295 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/13/2020 23:54 1:33:02 Dependent Affected by the power issue at the main site Attached to HDS200 INC391303 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 0:38 0:49:02 Power Power Failure (Solar System failure) Solar site , it will be up with solar power ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access is ok but site is out of fuel and refueling will be delayed due to difficult road access. Follow up is ongoing with fuel team INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Affected is ok but the site is out of fuel. Follow up is ongoing with fuel team INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 01:17:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 07:17:28 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 9 9 17 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 2 0 0 25 ZTE 7 6 1 0 7 Huawei 9 9 9 0 8 Network 39 17 10 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 4 0 0 9 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 806:05:21 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 437:50:21 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 279:31:21 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 204:22:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 177:33:21 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 98:55:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 69:40:21 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 69:40:21 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 69:40:21 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 58:21:21 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 43:39:21 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 42:52:21 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 21:14:21 Power Power Failure (Indeterminate) Site remains down after refueling . Talkpool is not manage his Team to restart the genset INC390937 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/13/2020 6:01 21:14:21 Dependent Affected by the power issue at the main site Attached to HGA134 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 16:53:21 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 10:54:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391307 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 10:09:21 Power Generator Failure (Alternator Failure) AC alternator is faulty. Spare not yet available INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 10:09:21 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 10:09:21 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 10:09:21 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 9:21:21 Power Generator Failure (Starter battery failure) Faulty starter battery. ETA not available yet because of bad condition of road INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 9:15:21 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area, team cannot reach site. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 8:45:21 Fuel Generator failure (Fuel issue) Fuiel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 8:09:21 Power Generator Failure (Starter battery failure) Faulty starter battery. Follow up is ongoing INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 8:09:21 Power Generator failure (Indeterminate) Team had car accident on the road. New ETA 7:00 AM INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 7:45:21 Power Power Failure (Indeterminate) Team cannot reach the site at night due to red zone. Team will reach the site 6/14/2020. INC391241 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 20:14 7:01:21 Power Generator failure (Indeterminate) Radiator faulty. More update will be provided 8:00 AM INC391248 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/13/2020 20:30 6:45:21 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing. Mail already sent INC391258 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/13/2020 20:58 6:17:21 Power Generator failure (Indeterminate) Team is informed. ETA 3:30 AM INC391266 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/13/2020 21:20 5:55:21 Power Power Failure (Indeterminate) Team refuse to go on site at night , they claim the area is unsafe . ETA 7:00AM INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 22:30 4:45:21 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391285 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 23:13 4:02:21 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site 6/14/2020 ETA 6:30AM. INC391285 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 23:13 4:02:21 Dependent Affected by the power issue at the main site Affected by HDO272 INC391293 HDN263 ROUCOU Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 3:25:21 Power Generator failure (Indeterminate) Because of lot of rain, team can't reach the site for now. ETA 5:30 AM INC391293 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 3:25:21 Dependent Affected by the power issue at the main site Affected by HDN263 INC391303 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 0:38 2:37:21 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391281 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 6/14/2020 1:05 2:10:21 Power Power Failure (Indeterminate) Owner turned off the genset due to noise, team will restart it 6/14/2020,at 7:00 AM INC391316 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 1:30 1:45:21 Power Generator failure (Indeterminate) Portable genset is out of fuel. ETA 8:00 AM INC391316 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 1:30 1:45:21 Dependent Affected by the power issue at the main site Affected by HDN125 INC391319 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 1:45 1:30:21 Power Power Failure (Indeterminate) Private property, team will reach site at 7:00AM. INC391329 HDO464 VALLUE Ouest Ericsson 2G A Talkpool 6/14/2020 2:42 0:33:21 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access is ok but site is out of fuel and refueling will be delayed due to difficult road access. Follow up is ongoing with fuel team INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Affected is ok but the site is out of fuel. Follow up is ongoing with fuel team INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 01:19:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 07:19:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1485:16:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 408:27:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 328:32:42 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 156:56:42 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 149:04:42 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 40:18:42 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. Follow up is ongoing INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 25:52:42 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 18:18:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 14:12:42 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 15:34 11:44:42 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 8:28:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391252 HDO399 MOLIERE Ouest Ericsson 2G D Talkpool 6/13/2020 20:40 6:38:42 Power Power Failure (Indeterminate) Team refuse to go on site at night .They will reach the site 6/14/2020 around 7:00AM INC391269 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/13/2020 21:43 5:35:42 RBS RBS Fault (Indeterminate) No access at night on the site, Team will reach the site 6/14/2020 around 7:00AM INC391280 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/13/2020 22:46 4:32:42 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site. ETA 8:00AM INC391324 HDN221 PLAINE_DU_NORD Nord Ericsson 2G B Talkpool 6/14/2020 2:02 1:16:42 RBS RBS Fault (Indeterminate) Sector T down. Tx team is informed. ETA not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 01:32:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 07:32:03 +0000 Subject: [Rantt] Recall: NOC hourly report at 3:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 3:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sun Jun 14 01:33:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 07:33:58 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 9 9 17 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 2 0 0 25 ZTE 7 6 1 0 7 Huawei 9 9 9 0 9 Network 39 17 10 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 4 0 0 9 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 806:22:42 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 438:07:42 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 279:48:42 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 204:39:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 177:50:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 99:12:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 69:57:42 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 69:57:42 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 69:57:42 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 58:38:42 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 43:56:42 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 43:09:42 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 21:31:42 Power Power Failure (Indeterminate) Site remains down after refueling . Talkpool is not manage his Team to restart the genset INC390937 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/13/2020 6:01 21:31:42 Dependent Affected by the power issue at the main site Attached to HGA134 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 17:10:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 11:11:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391307 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 10:26:42 Power Generator Failure (Alternator Failure) AC alternator is faulty. Spare not yet available INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 10:26:42 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 10:26:42 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 10:26:42 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 9:38:42 Power Generator Failure (Starter battery failure) Faulty starter battery. ETA not available yet because of bad condition of road INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 9:32:42 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area, team cannot reach site. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 9:02:42 Fuel Generator failure (Fuel issue) Fuiel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 8:26:42 Power Generator Failure (Starter battery failure) Faulty starter battery. Follow up is ongoing INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 8:26:42 Power Generator failure (Indeterminate) Team had car accident on the road. New ETA 7:00 AM INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 8:02:42 Power Power Failure (Indeterminate) Team can not reach the site at night due to red zone. Team will reach the site 6/14/2020. INC391241 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 20:14 7:18:42 Power Generator failure (Indeterminate) Radiator faulty. More update will be provided 8:00 AM INC391248 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/13/2020 20:30 7:02:42 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing. Mail already sent INC391258 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/13/2020 20:58 6:34:42 Power Generator failure (Indeterminate) Team is informed. ETA 3:30 AM INC391266 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/13/2020 21:20 6:12:42 Power Power Failure (Indeterminate) Team refuse to go on site at night , they claim the area is unsafe . ETA 7:00AM INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 22:30 5:02:42 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391285 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 23:13 4:19:42 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site 6/14/2020 ETA 6:30AM. INC391285 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 23:13 4:19:42 Dependent Affected by the power issue at the main site Affected by HDO272 INC391293 HDN263 ROUCOU Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 3:42:42 Power Generator failure (Indeterminate) Because of lot of rain, team can't reach the site for now. ETA 5:30 AM INC391293 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 3:42:42 Dependent Affected by the power issue at the main site Affected by HDN263 INC391303 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 0:38 2:54:42 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391281 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 6/14/2020 1:05 2:27:42 Power Power Failure (Indeterminate) Owner turned off the genset due to noise, team will restart it 6/14/2020,at 7:00 AM INC391316 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 1:30 2:02:42 Power Generator failure (Indeterminate) Portable genset is out of fuel. ETA 8:00 AM INC391316 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 1:30 2:02:42 Dependent Affected by the power issue at the main site Affected by HDN125 INC391319 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 1:45 1:47:42 Power Power Failure (Indeterminate) Private property, team will reach site at 7:00AM. INC391329 HDO464 VALLUE Ouest Ericsson 2G A Talkpool 6/14/2020 2:42 0:50:42 Power Power Failure (Indeterminate) Team is informed , ETA not yet provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access is ok but site is out of fuel and refueling will be delayed due to difficult road access. Follow up is ongoing with fuel team INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Affected is ok but the site is out of fuel. Follow up is ongoing with fuel team INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 02:11:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 08:11:15 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 9 10 10 23 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 4 1 0 36 ZTE 7 6 1 0 7 Huawei 9 9 9 0 9 Network 50 19 11 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 4 0 0 14 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 806:59:13 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 438:44:13 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 280:25:13 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 205:16:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 178:27:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 99:49:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 70:34:13 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 70:34:13 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 70:34:13 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 59:15:13 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 44:33:13 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 43:46:13 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 22:08:13 Power Power Failure (Indeterminate) Site remains down after refueling . Talkpool is not manage his Team to restart the genset INC390937 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/13/2020 6:01 22:08:13 Dependent Affected by the power issue at the main site Attached to HGA134 INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 19:09:13 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 17:47:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 11:48:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391307 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 11:03:13 Power Generator Failure (Alternator Failure) AC alternator is faulty. Spare not yet available INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 11:03:13 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 11:03:13 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 11:03:13 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 10:15:13 Power Generator Failure (Starter battery failure) Faulty starter battery. ETA not available yet because of bad condition of road INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 10:09:13 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area, team cannot reach site. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 9:39:13 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 9:03:13 Power Generator Failure (Starter battery failure) Faulty starter battery. Follow up is ongoing INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 9:03:13 Power Generator failure (Indeterminate) Team had car accident on the road. New ETA 7:00 AM INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 8:39:13 Power Power Failure (Indeterminate) Team cannot reach the site at night due to red zone. Team will reach the site 6/14/2020. INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 19:34 8:35:13 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391241 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 20:14 7:55:13 Power Generator failure (Indeterminate) Radiator faulty. More update will be provided 8:00 AM INC391248 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/13/2020 20:30 7:39:13 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing. Mail already sent INC391258 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/13/2020 20:58 7:11:13 Power Generator failure (Indeterminate) Team is working on the site INC391266 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/13/2020 21:20 6:49:13 Power Power Failure (Indeterminate) Team refuse to go on site at night , they claim the area is unsafe . ETA 7:00AM INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 22:30 5:39:13 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391285 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 23:13 4:56:13 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site 6/14/2020 ETA 6:30AM. INC391285 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 23:13 4:56:13 Dependent Affected by the power issue at the main site Affected by HDO272 INC391293 HDN263 ROUCOU Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 4:19:13 Power Generator failure (Indeterminate) Because of lot of rain, team can't reach the site for now. ETA 5:30 AM INC391293 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 4:19:13 Dependent Affected by the power issue at the main site Affected by HDN263 INC391303 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 0:38 3:31:13 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391281 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 6/14/2020 1:05 3:04:13 Power Power Failure (Indeterminate) Owner turned off the genset due to noise, team will restart it 6/14/2020,at 7:00 AM INC391316 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 1:30 2:39:13 Power Generator failure (Indeterminate) Portable genset is out of fuel. ETA 8:00 AM INC391316 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 1:30 2:39:13 Dependent Affected by the power issue at the main site Affected by HDN125 INC391326 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/14/2020 1:30 2:39:13 Power Generator failure (Indeterminate) Team is informed. 6:10 AM INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 1:30 2:39:13 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391319 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 1:45 2:24:13 Power Power Failure (Indeterminate) Private property, team will reach site at 7:00AM. INC391329 HDO464 VALLUE Ouest Ericsson 2G A Talkpool 6/14/2020 2:42 1:27:13 Power Power Failure (Indeterminate) Team is informed , ETA 5:30AM INC391331 HDO378 CHATULEY Ouest Ericsson 2G+3G A Talkpool 6/14/2020 2:58 1:11:13 Power Power Failure (Indeterminate) Team is informed , ETA 5:00AM INC391333 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/14/2020 3:18 0:51:13 Power Power Failure (Indeterminate) Team is informed , ETA 5:00AM INC391333 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/14/2020 3:18 0:51:13 Dependent Affected by the power issue at the main site Attached to HDS200 INC391333 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/14/2020 3:18 0:51:13 Dependent Affected by the power issue at the main site Attached to HDS200 INC391333 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/14/2020 3:18 0:51:13 Dependent Affected by the power issue at the main site Attached to HDS200 INC391333 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/14/2020 3:18 0:51:13 Dependent Affected by the power issue at the main site Attached to HDS200 INC391333 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/14/2020 3:18 0:51:13 Dependent Affected by the power issue at the main site Attached to HDS200 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access is ok but site is out of fuel and refueling will be delayed due to difficult road access. Follow up is ongoing with fuel team INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Affected is ok but the site is out of fuel. Follow up is ongoing with fuel team INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 04:42:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 10:42:26 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1488:39:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 411:50:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 331:55:01 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 160:19:01 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 152:27:01 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 43:41:01 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. Follow up is ongoing INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 29:15:01 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 21:41:01 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 17:35:01 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 15:34 15:07:01 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 11:51:01 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391252 HDO399 MOLIERE Ouest Ericsson 2G D Talkpool 6/13/2020 20:40 10:01:01 Power Power Failure (Indeterminate) Team refuse to go on site at night .They will reach the site 6/14/2020 around 7:00AM INC391324 HDN221 PLAINE_DU_NORD Nord Ericsson 2G B Talkpool 6/14/2020 2:02 4:39:01 RBS RBS Fault (Indeterminate) Sector T down. Tx team is informed. ETA not yet available INC391332 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/14/2020 3:10 3:31:01 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 05:15:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 11:15:48 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 14th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 14th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 809:57:53 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 441:42:53 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 283:23:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 208:14:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 102:47:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 73:32:52 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 73:32:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 73:32:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 62:13:52 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 47:31:53 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 46:44:52 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 22:07:52 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 20:45:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 14:46:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391307 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 14:01:52 Power Generator Failure (Alternator Failure) AC alternator is faulty. Spare not yet available INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 14:01:52 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 14:01:52 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 14:01:52 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 13:13:52 Power Generator Failure (Starter battery failure) Faulty starter battery. ETA not available yet because of bad condition of road INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 13:07:52 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area, team cannot reach site. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 12:37:52 Fuel Generator failure (Fuel issue) Fuiel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 12:01:53 Power Generator Failure (Starter battery failure) Faulty starter battery. Follow up is ongoing INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 12:01:53 Power Generator failure (Indeterminate) Talkpool does not manage teams to reach the site INC391215 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 19:06 12:01:53 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391215 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 19:06 12:01:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 11:37:52 Power Power Failure (Indeterminate) Team cannot reach the site at night due to red zone. Team will reach the site 6/14/2020. INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 19:30 11:37:52 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 19:34 11:33:52 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391241 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 20:14 10:53:53 Power Generator failure (Indeterminate) Radiator faulty. More update will be provided 8:00 AM INC391266 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/13/2020 21:20 9:47:52 Power Power Failure (Indeterminate) Team working on site INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 22:30 8:37:52 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391285 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 23:13 7:54:52 Power Power Failure (Indeterminate) Team is on site INC391285 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 23:13 7:54:52 Dependent Affected by the power issue at the main site Affected by HDO272 INC391303 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 0:38 6:29:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391316 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 1:30 5:37:52 Power Generator failure (Indeterminate) Portable genset is out of fuel. ETA 8:00 AM INC391316 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 1:30 5:37:52 Dependent Affected by the power issue at the main site Affected by HDN125 INC391326 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/14/2020 1:30 5:37:52 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 Am INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 1:30 5:37:52 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391319 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 1:45 5:22:53 Power Power Failure (Indeterminate) Private property, team will reach site at 7:00AM. INC391329 HDO464 VALLUE Ouest Ericsson 2G A O&M FUEL 6/14/2020 2:42 4:25:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/14/2020,6:50AM. ETR to be provide by them INC391331 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/14/2020 2:58 4:09:52 Power Power Failure (Indeterminate) Team on site waiting for access INC390740 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 3:54 3:13:53 Power Power Failure (Indeterminate) Gun shooting in the area, team cannot reach the site. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/14/2020 5:10 1:57:52 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391348 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 5:19 1:48:52 Power Power Failure (Indeterminate) Team has been informed, ETA 7:00AM. INC391349 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 6/14/2020 5:30 1:37:53 Power Power Failure (Indeterminate) Team is informed , ETA 7:30AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1489:05:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 412:16:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 332:21:52 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 160:45:52 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 152:53:52 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 44:07:52 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. Follow up is ongoing INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 29:41:53 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 22:07:52 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 18:01:53 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 15:34 15:33:53 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 12:17:53 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391252 HDO399 MOLIERE Ouest Ericsson 2G D Talkpool 6/13/2020 20:40 10:27:53 Power Power Failure (Indeterminate) Team refuse to go on site at night .They will reach the site 6/14/2020 around 7:00AM INC391324 HDN221 PLAINE_DU_NORD Nord Ericsson 2G B Talkpool 6/14/2020 2:02 5:05:52 RBS RBS Fault (Indeterminate) Sector T down. Tx team is informed. ETA not yet available INC391332 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/14/2020 3:10 3:57:52 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access is ok but site is out of fuel and refueling will be delayed due to difficult road access. Follow up is ongoing with fuel team INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Affected is ok but the site is out of fuel. Follow up is ongoing with fuel team INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391192 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 17:26 6/13/2020 20:00 2:34:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Site up without any intervention from power team. INC391231 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 6/13/2020 20:38 28:26:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. OK Team disconnected and restart genset. INC391225 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 18:50 6/13/2020 22:02 3:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Team bleed and restart genset. INC391262 HDO126 BERTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 21:18 6/13/2020 22:30 1:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Terminal battery adjusted and genset restarted. INC391267 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 21:22 6/13/2020 22:40 1:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Team reset ELTEK and ZTE cabinet powered ON. INC391265 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/13/2020 21:46 6/13/2020 23:23 1:37:00 4:00:00 Compliant Power Generator Failure (Overloaded) Overload OK Team fixed and genset restarted. INC391144 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G A Talkpool 6/13/2020 16:10 6/13/2020 18:10 2:00:00 4:00:00 Compliant Power Generator failure (High temperature) High Teamp due to radiator dirty OK 1 gal of coolant added INC391152 HGA006 LA_HATTE Nippes Ericsson 2G C Talkpool 6/13/2020 16:18 6/13/2020 16:18 0:00:00 4:00:00 Compliant Power Generator failure (High temperature) High Teamp due to radiator dirty OK 1 gal of coolant added INC391054 HAIDS118 RUE_DE_LA_RAVINE Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 6/13/2020 18:18 6:33:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset wa out of fuel Fuel Delivery Delay Site back on air after rescue INC391054 HAIDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 6/13/2020 18:18 6:33:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS118 Cascaded Back on air with the main site INC391054 HAIDS104 CAYES_TOWN_CENTER #N/A Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 6/13/2020 18:18 6:33:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS118 Cascaded Back on air with the main site INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 6/13/2020 21:18 7:28:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure Need to be justified Team addedd 1/2 gallon oil, restart INC391245 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/13/2020 20:26 6/13/2020 21:30 1:04:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Load breaker tripped OK Reset load breaker INC391295 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/13/2020 23:54 6/14/2020 1:54 2:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) cabinet 24 v down due to converter issue OK Reset cabinet 24 vol INC391295 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 23:54 6/14/2020 1:54 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391295 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/13/2020 23:54 6/14/2020 1:54 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391295 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 23:54 6/14/2020 1:54 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391295 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/13/2020 23:54 6/14/2020 1:54 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391295 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/13/2020 23:54 6/14/2020 1:54 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391333 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/14/2020 3:18 6/14/2020 6:35 3:17:00 4:00:00 Compliant Power Power Failure (Indeterminate) cabinet 24 v down due to converter issue OK Reset cabinet 24 vol INC391333 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/14/2020 3:18 6/14/2020 6:35 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391333 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/14/2020 3:18 6/14/2020 6:35 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391333 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/14/2020 3:18 6/14/2020 6:35 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391333 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/14/2020 3:18 6/14/2020 6:35 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391333 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/14/2020 3:18 6/14/2020 6:35 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 6/14/2020 5:50 23:49:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset was out of fuel Fuel Delivery Delay power team restart genset after rescue INC390937 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/13/2020 6:01 6/14/2020 5:50 23:49:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HGA134 Cascaded Back up with the main site INC391281 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 6/14/2020 1:05 6/14/2020 6:05 5:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) genset was turn off Need to be justified Genset has been turn off INC391169 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/13/2020 20:19 3:13:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC391211 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE C Talkpool 6/13/2020 18:58 6/13/2020 21:08 2:10:00 4:00:00 Compliant Power Generator failure (Battery Failure) Battery failure on genset Need to be justified Team has restarted the genset with an external battery. INC391292 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE C Talkpool 6/13/2020 23:37 6/14/2020 0:08 0:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without physical intervention INC391259 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 6/13/2020 21:10 6/14/2020 1:30 4:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC391259 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 6/13/2020 21:10 6/14/2020 1:30 4:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN227 Cascaded Site back in service with the main site INC391259 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/13/2020 21:10 6/14/2020 1:30 4:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN227 Cascaded Site back in service with the main site INC391259 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/13/2020 21:10 6/14/2020 1:30 4:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN227 Cascaded Site back in service with the main site INC391259 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 6/13/2020 21:10 6/14/2020 1:30 4:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN227 Cascaded Site back in service with the main site INC391259 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/13/2020 21:10 6/14/2020 1:30 4:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN227 Cascaded Site back in service with the main site INC391258 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/13/2020 20:58 6/14/2020 4:12 7:14:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Main breaker tripped Need to be justified The breaker has been reset to get the issue solved INC391248 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/13/2020 20:30 6/14/2020 5:17 8:47:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 6/14/2020 6:20 180:38:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC391293 HDN263 ROUCOU Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 6/14/2020 6:50 7:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC391293 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 6/14/2020 6:50 7:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN263 Cascaded Site back in service with the main site Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391185 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/13/2020 17:22 6/13/2020 21:08 3:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC391200 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 6/13/2020 18:09 6/13/2020 21:08 2:59:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun Jun 14 05:49:16 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 14 Jun 2020 11:49:16 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 14th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-11-2020 13:10 809:57:53 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 441:42:53 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 283:23:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 06-05-2020 14:53 208:14:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 06-10-2020 00:20 102:47:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 06-11-2020 05:35 73:32:52 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 06-11-2020 05:35 73:32:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 06-11-2020 05:35 73:32:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 06-11-2020 16:54 62:13:52 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 47:31:53 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 06-12-2020 08:23 46:44:52 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 22:07:52 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 20:45:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 14:46:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391307 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 14:01:52 Power Generator Failure (Alternator Failure) AC alternator is faulty. Spare not yet available INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 14:01:52 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 14:01:52 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 14:01:52 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 13:13:52 Power Generator Failure (Starter battery failure) Faulty starter battery. ETA not available yet because of bad condition of road INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 13:07:52 Power Power Failure (Indeterminate) SECURITY ISSUE LAST NIGHT. TEAM WILL ARRIVE BY 8AM INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 12:37:52 Fuel Generator failure (Fuel issue) Fuiel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 12:01:53 Power Generator Failure (Starter battery failure) SITE WAS RESTORED AT 6:20AM AND DOWN AGAIN. TEAM IS GOING BACK TO SITE BY 8AM INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 12:01:53 Power Generator failure (Indeterminate) TEAM WILL ARRIVE BY 8AM INC391215 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 19:06 12:01:53 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391215 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 19:06 12:01:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 11:37:52 Power Power Failure (Indeterminate) TEAM IS WORKING INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 19:30 11:37:52 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 19:34 11:33:52 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391241 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 20:14 10:53:53 Power Generator failure (Indeterminate) Radiator faulty. More update will be provided 8:00 AM INC391266 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/13/2020 21:20 09:47:52 Power Power Failure (Indeterminate) Team working on site INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 22:30 08:37:52 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391285 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Digicel 6/13/2020 23:13 07:54:52 Fuel Generator failure (Fuel issue) OUT OF FUEL INC391285 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/13/2020 23:13 07:54:52 Dependent Affected by Fuel issue at the main site Affected by HDO272 INC391303 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 0:38 06:29:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391316 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 1:30 05:37:52 Power Generator failure (Indeterminate) RESTORED INC391316 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 1:30 05:37:52 Dependent Affected by the power issue at the main site RESTORED INC391326 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/14/2020 1:30 05:37:52 Power Generator failure (Indeterminate) RESTORED INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 1:30 05:37:52 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391319 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 1:45 05:22:53 Power Power Failure (Indeterminate) TEAM IS WAITING FOR ACCESS INC391329 HDO464 VALLUE Ouest Ericsson 2G A O&M FUEL 6/14/2020 2:42 04:25:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/14/2020,6:50AM. ETR to be provide by them INC391331 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/14/2020 2:58 04:09:52 Power Power Failure (Indeterminate) RESTORED INC390740 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 3:54 03:13:53 Power Power Failure (Indeterminate) TEAM IS WORKING INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/14/2020 5:10 01:57:52 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391348 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 5:19 01:48:52 Power Power Failure (Indeterminate) TEAM IS WORKING INC391349 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 6/14/2020 5:30 01:37:53 Power Power Failure (Indeterminate) TEAM IS WAITING FOR ACCESS Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 14 June 2020 07:17 To: Haiti Noc; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this June 14th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this June 14th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 809:57:53 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 441:42:53 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 283:23:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 208:14:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 102:47:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 73:32:52 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 73:32:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 73:32:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 62:13:52 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 47:31:53 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 46:44:52 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 22:07:52 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 20:45:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B O&M FUEL 6/13/2020 16:21 14:46:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/13/2020 at 5:58 PM. INC391307 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 14:01:52 Power Generator Failure (Alternator Failure) AC alternator is faulty. Spare not yet available INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 14:01:52 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 14:01:52 Dependent Affected by the power issue at the main site Affected by HDC232 INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 14:01:52 Dependent Affected by the power issue at the main site Affected by HDC232 INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 13:13:52 Power Generator Failure (Starter battery failure) Faulty starter battery. ETA not available yet because of bad condition of road INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 13:07:52 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area, team cannot reach site. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 12:37:52 Fuel Generator failure (Fuel issue) Fuiel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/13/2020 19:06 12:01:53 Power Generator Failure (Starter battery failure) Faulty starter battery. Follow up is ongoing INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 12:01:53 Power Generator failure (Indeterminate) Talkpool does not manage teams to reach the site INC391215 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/13/2020 19:06 12:01:53 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391215 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 19:06 12:01:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 11:37:52 Power Power Failure (Indeterminate) Team cannot reach the site at night due to red zone. Team will reach the site 6/14/2020. INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/13/2020 19:30 11:37:52 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 19:34 11:33:52 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391241 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 20:14 10:53:53 Power Generator failure (Indeterminate) Radiator faulty. More update will be provided 8:00 AM INC391266 HDO339 GROS_MANGLES Ouest Ericsson 2G D Talkpool 6/13/2020 21:20 9:47:52 Power Power Failure (Indeterminate) Team working on site INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 22:30 8:37:52 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391285 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 23:13 7:54:52 Power Power Failure (Indeterminate) Team is on site INC391285 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 23:13 7:54:52 Dependent Affected by the power issue at the main site Affected by HDO272 INC391303 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 0:38 6:29:53 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391316 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 1:30 5:37:52 Power Generator failure (Indeterminate) Portable genset is out of fuel. ETA 8:00 AM INC391316 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 1:30 5:37:52 Dependent Affected by the power issue at the main site Affected by HDN125 INC391326 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/14/2020 1:30 5:37:52 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 Am INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 1:30 5:37:52 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391319 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 1:45 5:22:53 Power Power Failure (Indeterminate) Private property, team will reach site at 7:00AM. INC391329 HDO464 VALLUE Ouest Ericsson 2G A O&M FUEL 6/14/2020 2:42 4:25:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/14/2020,6:50AM. ETR to be provide by them INC391331 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/14/2020 2:58 4:09:52 Power Power Failure (Indeterminate) Team on site waiting for access INC390740 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 3:54 3:13:53 Power Power Failure (Indeterminate) Gun shooting in the area, team cannot reach the site. INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/14/2020 5:10 1:57:52 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391348 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 5:19 1:48:52 Power Power Failure (Indeterminate) Team has been informed, ETA 7:00AM. INC391349 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 6/14/2020 5:30 1:37:53 Power Power Failure (Indeterminate) Team is informed , ETA 7:30AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1489:05:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 412:16:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC384542 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 332:21:52 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 160:45:52 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 152:53:52 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390440 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 44:07:52 RBS RBS Fault (Antenna Failure) Antenna GSM faulty, Spare need to be replaced. Follow up is ongoing INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 29:41:53 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 22:07:52 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 18:01:53 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 15:34 15:33:53 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 12:17:53 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391252 HDO399 MOLIERE Ouest Ericsson 2G D Talkpool 6/13/2020 20:40 10:27:53 Power Power Failure (Indeterminate) Team refuse to go on site at night .They will reach the site 6/14/2020 around 7:00AM INC391324 HDN221 PLAINE_DU_NORD Nord Ericsson 2G B Talkpool 6/14/2020 2:02 5:05:52 RBS RBS Fault (Indeterminate) Sector T down. Tx team is informed. ETA not yet available INC391332 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/14/2020 3:10 3:57:52 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access is ok but site is out of fuel and refueling will be delayed due to difficult road access. Follow up is ongoing with fuel team INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Affected is ok but the site is out of fuel. Follow up is ongoing with fuel team INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391192 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 17:26 6/13/2020 20:00 2:34:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Site up without any intervention from power team. INC391231 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/12/2020 16:12 6/13/2020 20:38 28:26:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate. OK Team disconnected and restart genset. INC391225 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/13/2020 18:50 6/13/2020 22:02 3:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Team bleed and restart genset. INC391262 HDO126 BERTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 21:18 6/13/2020 22:30 1:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Terminal battery adjusted and genset restarted. INC391267 HAIDO284 MAHOTIERE_81_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/13/2020 21:22 6/13/2020 22:40 1:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK Team reset ELTEK and ZTE cabinet powered ON. INC391265 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/13/2020 21:46 6/13/2020 23:23 1:37:00 4:00:00 Compliant Power Generator Failure (Overloaded) Overload OK Team fixed and genset restarted. INC391144 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G A Talkpool 6/13/2020 16:10 6/13/2020 18:10 2:00:00 4:00:00 Compliant Power Generator failure (High temperature) High Teamp due to radiator dirty OK 1 gal of coolant added INC391152 HGA006 LA_HATTE Nippes Ericsson 2G C Talkpool 6/13/2020 16:18 6/13/2020 16:18 0:00:00 4:00:00 Compliant Power Generator failure (High temperature) High Teamp due to radiator dirty OK 1 gal of coolant added INC391054 HAIDS118 RUE_DE_LA_RAVINE Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 6/13/2020 18:18 6:33:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset wa out of fuel Fuel Delivery Delay Site back on air after rescue INC391054 HAIDS131 LES_CAYES Sud Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 6/13/2020 18:18 6:33:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS118 Cascaded Back on air with the main site INC391054 HAIDS104 CAYES_TOWN_CENTER #N/A Ericsson 2G+3G+LTE B Talkpool 6/13/2020 11:45 6/13/2020 18:18 6:33:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HDS118 Cascaded Back on air with the main site INC391109 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/13/2020 13:50 6/13/2020 21:18 7:28:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure Need to be justified Team addedd 1/2 gallon oil, restart INC391245 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/13/2020 20:26 6/13/2020 21:30 1:04:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Load breaker tripped OK Reset load breaker INC391295 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/13/2020 23:54 6/14/2020 1:54 2:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) cabinet 24 v down due to converter issue OK Reset cabinet 24 vol INC391295 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 23:54 6/14/2020 1:54 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391295 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/13/2020 23:54 6/14/2020 1:54 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391295 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/13/2020 23:54 6/14/2020 1:54 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391295 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/13/2020 23:54 6/14/2020 1:54 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391295 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/13/2020 23:54 6/14/2020 1:54 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391333 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G+3G+LTE A Talkpool 6/14/2020 3:18 6/14/2020 6:35 3:17:00 4:00:00 Compliant Power Power Failure (Indeterminate) cabinet 24 v down due to converter issue OK Reset cabinet 24 vol INC391333 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/14/2020 3:18 6/14/2020 6:35 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391333 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/14/2020 3:18 6/14/2020 6:35 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391333 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/14/2020 3:18 6/14/2020 6:35 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391333 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/14/2020 3:18 6/14/2020 6:35 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC391333 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/14/2020 3:18 6/14/2020 6:35 3:17:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS200 Cascaded Back up with the main site INC390937 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 6:01 6/14/2020 5:50 23:49:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Genset was out of fuel Fuel Delivery Delay power team restart genset after rescue INC390937 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/13/2020 6:01 6/14/2020 5:50 23:49:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Attached to HGA134 Cascaded Back up with the main site INC391281 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 6/14/2020 1:05 6/14/2020 6:05 5:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) genset was turn off Need to be justified Genset has been turn off INC391169 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/13/2020 20:19 3:13:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC391211 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE C Talkpool 6/13/2020 18:58 6/13/2020 21:08 2:10:00 4:00:00 Compliant Power Generator failure (Battery Failure) Battery failure on genset Need to be justified Team has restarted the genset with an external battery. INC391292 HDC101 SAINTILUS Artibonite Huawei 2G+3G+LTE C Talkpool 6/13/2020 23:37 6/14/2020 0:08 0:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back in service without physical intervention INC391259 HDN227 MORNE_JOSUE Nord Ericsson 2G C Talkpool 6/13/2020 21:10 6/14/2020 1:30 4:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC391259 HDN280 BAS_QUARTIER Nord Ericsson 2G D Talkpool 6/13/2020 21:10 6/14/2020 1:30 4:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN227 Cascaded Site back in service with the main site INC391259 HDN295 NAN_NOVION Nord Ericsson 2G D Talkpool 6/13/2020 21:10 6/14/2020 1:30 4:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN227 Cascaded Site back in service with the main site INC391259 HDN314 CHOUCHOU Nord Ericsson 2G D Talkpool 6/13/2020 21:10 6/14/2020 1:30 4:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN227 Cascaded Site back in service with the main site INC391259 HDN209 PORT_MARGOT Nord Ericsson 2G C Talkpool 6/13/2020 21:10 6/14/2020 1:30 4:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN227 Cascaded Site back in service with the main site INC391259 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/13/2020 21:10 6/14/2020 1:30 4:20:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN227 Cascaded Site back in service with the main site INC391258 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/13/2020 20:58 6/14/2020 4:12 7:14:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Main breaker tripped Need to be justified The breaker has been reset to get the issue solved INC391248 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/13/2020 20:30 6/14/2020 5:17 8:47:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 6/14/2020 6:20 180:38:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC391293 HDN263 ROUCOU Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 6/14/2020 6:50 7:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC391293 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/13/2020 23:50 6/14/2020 6:50 7:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN263 Cascaded Site back in service with the main site Cells -Restored Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391185 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/13/2020 17:22 6/13/2020 21:08 3:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC391200 HDO331 PETIT_BOIS Ouest Ericsson 2G A Talkpool 6/13/2020 18:09 6/13/2020 21:08 2:59:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[76003341].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[76003341].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 7C33FAD38D6F40298A6BFC8F7DFB6318.png Type: image/png Size: 132 bytes Desc: 7C33FAD38D6F40298A6BFC8F7DFB6318.png URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 06:46:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 12:46:38 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 7 8 7 13 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 4 0 0 21 ZTE 5 5 1 0 5 Huawei 9 9 9 0 9 Network 32 18 10 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 2 0 4 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 811:07:33 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 442:52:11 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 284:32:40 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 209:24:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 182:56:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 103:57:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 74:44:13 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 74:44:13 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 74:44:13 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 63:25:13 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 48:42:35 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 47:54:30 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 22:17:07 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/13/2020 16:21 15:55:41 Power Generator failure (Indeterminate) Fuel added, power team is in front of the site waiting for access. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 15:32:40 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 14:17:14 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area. Next update to share when available INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 13:49:13 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 12:49:13 Power Power Failure (Indeterminate) Team cannot reach the site at night due to red zone. Team will reach the site 6/14/2020. INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 22:30 10:08:21 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391303 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 0:38 7:41:13 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 1:30 7:08:30 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391329 HDO464 VALLUE Ouest Ericsson 2G A O&M FUEL 6/14/2020 2:42 5:36:43 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/14/2020,6:50AM. ETR to be provide by them INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/14/2020 5:10 3:08:43 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391215 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 19:06 3:00:08 Dependent Affected by the power issue at the main site Affected by HDC318 INC391215 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 6:02 3:00:08 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/14/2020 6:02 2:36:50 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 19:34 2:32:07 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/14/2020 6:58 1:41:07 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:00 AM INC391363 HDN216 PIGNON Nord Ericsson 3G A Talkpool 6/14/2020 7:19 1:20:07 Fiber Transmission (Fiber issue) Affected by the fiber Cut between the link SDH008(VIGIE) - SDH016(MORNE CABRIT) INC391363 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 6/14/2020 7:19 1:20:07 Fiber Transmission (Fiber issue) Affected by the fiber Cut between the link SDH008(VIGIE) - SDH016(MORNE CABRIT) INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 1:18:01 Power Power Failure (Indeterminate) Team has been dispatched ETA 8:45 AM INC391380 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 7:25 0:51:43 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC391377 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 6/14/2020 7:50 0:28:54 Power Power Failure (Indeterminate) Team has been dispatched ETA to be provided. INC391285 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/14/2020 7:50 0:27:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/14/2020 at 7:58 am. ETR to be provided INC391285 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/14/2020 7:50 0:27:33 Dependent Affected by the fuel issue at the main site Affected by HDO272 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access is ok but site is out of fuel and refueling will be delayed due to difficult road access. Follow up is ongoing with fuel team O&M_fuel Next Update June 14th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Affected is ok but the site is out of fuel. Follow up is ongoing with fuel team O&M_fuel Next Update June 16th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team O&M_fuel Next Update June 16th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 07:59:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 13:59:52 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM. Sites off air by Class Class A B C D Total Total 8 9 8 14 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 0 0 22 ZTE 4 4 1 0 4 Huawei 13 13 11 0 13 Network 36 21 12 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 5 0 0 9 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 811:47:53 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 443:32:31 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 285:13:00 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 210:04:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 184:10:07 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 104:37:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 75:39:09 Fuel Generator failure (Fuel issue) Access is blocked by local population requested 3G installation on the site . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 75:39:09 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 75:39:09 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 64:20:09 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 49:37:31 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/12/2020 8:23 48:34:50 Power Power Failure (Indeterminate) Access is blocked by owner due to payment issue . INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 23:30:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 16:46:02 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/13/2020 16:21 16:36:01 Power Power Failure (Indeterminate) Team is on site INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 14:57:34 Power Power Failure (Indeterminate) Talkpool team reported there is gun shooting in the area. Next update to share when available INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 14:44:09 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 13:44:09 Power Power Failure (Indeterminate) Team is working on site INC391329 HDO464 VALLUE Ouest Ericsson 2G A O&M FUEL 6/14/2020 2:42 6:31:39 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/14/2020,6:50AM. ETR to be provide by them INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/14/2020 5:10 4:03:39 Power Power Failure (Solar System failure) (Solar System failure) Site will be back on air at sunrise INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/14/2020 6:02 3:50:12 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391215 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 19:06 3:00:08 Dependent Affected by the power issue at the main site Affected by HDC318 INC391215 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 6:02 3:00:08 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/14/2020 6:58 2:54:29 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:00 AM INC391388 HDN216 PIGNON Nord Ericsson 3G A Talkpool 6/14/2020 7:19 2:33:29 Power Power Failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC391388 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 6/14/2020 7:19 2:33:29 Dependent Affected by the power issue at the main site Affected by HDN216 INC391252 HDO399 Moliere Ouest Ericsson 2G D Talkpool 6/14/2020 6:42 2:31:27 Power Power Failure (Indeterminate) Team is informed , ETA 10:30AM INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 2:12:57 Power Power Failure (Indeterminate) Due to the heavy rain in the region, the technician can't take the road and reach the site yet. New ETA to be provided. INC391383 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/14/2020 8:02 1:50:12 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:45 AM INC391380 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 7:25 1:32:03 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:30h INC391377 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 6/14/2020 7:50 1:23:50 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC391285 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/14/2020 7:50 1:07:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/14/2020 at 7:58 am. ETR to be provided INC391285 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/14/2020 7:50 1:07:53 Dependent Affected by the fuel issue at the main site Affected by HDO272 INC391386 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/14/2020 8:06 1:07:49 Power Power Failure (Indeterminate) Team is informed , ETA 10:20AM INC391386 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/14/2020 8:06 1:07:49 Dependent Affected by the power issue at the main site Affected by HDS003 INC391375 HDC010 PONT_TAMBOUR Artibonite Huawei 2G+3G+LTE A Talkpool 6/14/2020 9:38 0:14:29 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:00 AM INC391375 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE B Talkpool 6/14/2020 9:38 0:14:29 Dependent Affected by the power issue at the main site Affcetd by HDC010 INC391375 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G C Talkpool 6/14/2020 9:38 0:14:29 Dependent Affected by the power issue at the main site Affcetd by HDC010 INC391375 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 6/14/2020 9:38 0:14:29 Dependent Affected by the power issue at the main site Affcetd by HDC010 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access is ok but site is out of fuel and refueling will be delayed due to difficult road access. Follow up is ongoing with fuel team O&M_fuel Next Update June 14th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Affected is ok but the site is out of fuel. Follow up is ongoing with fuel team O&M_fuel Next Update June 16th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Affected is ok but the site confirmed out of fuel. Follow up is ongoing with fuel team O&M_fuel Next Update June 16th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 09:40:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 15:40:07 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 4 6 9 5 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 4 0 0 13 ZTE 4 4 1 0 4 Huawei 7 7 7 0 7 Network 21 15 8 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 2 0 2 3 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 813:59:36 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 445:44:14 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 287:24:43 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 212:16:36 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 185:36:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 106:49:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 66:23:05 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 51:40:27 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 24:56:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 18:12:28 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 17:09:17 Power Power Failure (Indeterminate) Team is on site INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 16:47:05 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/14/2020 6:02 5:16:38 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 4:15:53 Power Power Failure (Indeterminate) Talkpool is working on site. INC391388 HDN216 PIGNON Nord Ericsson 3G A Talkpool 6/14/2020 7:19 3:59:55 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site INC391388 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 6/14/2020 7:19 3:59:55 Dependent Affected by the power issue at the main site Affected by HDN216 INC391377 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 6/14/2020 7:50 3:26:46 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC391383 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/14/2020 8:02 3:16:38 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. No ETA has been provided yet. INC391401 HDC232 LEDIER Centre Ericsson 2G C Talkpool 6/14/2020 8:54 2:24:34 Power Generator failure (Indeterminate) Team is working on site INC391401 HDC238 DESVARIEUX Centre Ericsson 2G C Talkpool 6/14/2020 8:54 2:24:34 Dependent Affected by the power issue at the main site Affected by HDC232 INC391401 COW033 CFU Club COW Centre Ericsson 2G C Talkpool 6/14/2020 8:54 2:24:34 Dependent Affected by the power issue at the main site Affected by HDC232 INC391415 HAIDO033 LILAVOIS_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 9:23 1:46:12 Power Power Failure (Indeterminate) Team is on site INC391445 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 10:13 0:55:38 Transmission Transmission (Indeterminate) Team has been informed. ETA to be provided INC391457 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 10:44 0:24:38 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 12:33:47 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 18:33:47 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM. Sites off air by Class Class A B C D Total Total 8 2 8 4 22 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 6 0 0 12 ZTE 4 4 0 0 4 Huawei 6 6 6 0 6 Network 18 16 6 0 22 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 2 0 0 5 22 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 816:50:50 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 448:35:28 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 290:15:57 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 215:07:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 188:25:30 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 109:40:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 69:32:16 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 54:49:38 Power Generator Failure (Engine broken) ENGINE BROKEN. ASSESSMENT REPORT SUBMITTED TO DIGICEL. WAITING FOR ACTION PLAN INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 27:45:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 19:56:16 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/13/2020 , 8:05PM. ETR to be provide by them INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/14/2020 6:02 8:05:35 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 7:25:04 Power Power Failure (Indeterminate) Talkpool is working on site. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 3:20:42 Power Power Failure (Indeterminate) Talkpool is working on site. INC391476 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 6/14/2020 11:57 2:29:16 Power Power Failure (Indeterminate) Team has been dispatched ETA to 2:30 PM INC391476 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/14/2020 11:57 2:29:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC391476 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/14/2020 11:57 2:29:16 Dependent Affected by the power issue at the main site Affected by HDO367 INC391473 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/14/2020 11:46 2:21:22 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:15 PM INC391516 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 6/14/2020 12:28 1:58:16 Dependent Affected by the Transmission issue at the main site Affected by HDO354/ TX team is in front of the site waiting for access INC391516 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 6/14/2020 12:28 1:58:16 Dependent Affected by the Transmission issue at the main site Affected by HDO354/ TX team is in front of the site waiting for access INC391516 COW076 #N/A #N/A Ericsson 3G A Talkpool 6/14/2020 12:28 1:58:16 Dependent Affected by the Transmission issue at the main site Affected by HDO354/ TX team is in front of the site waiting for access INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 1:23:50 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC391523 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 13:42 0:17:51 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 12:34:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 18:34:09 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 2:00 PM. In-Reply-To: References: Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 2:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 14:58:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 20:58:30 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM. Sites off air by Class Class A B C D Total Total 4 4 7 5 20 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 6 2 0 0 8 ZTE 4 4 0 0 4 Huawei 8 8 8 0 8 Network 18 14 8 0 20 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 1 0 0 0 20 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 818:41:01 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 450:25:39 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 292:06:08 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 216:58:01 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 190:22:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 111:31:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 71:28:34 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 56:45:56 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 29:43:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/13/2020 18:30 21:52:34 Power Generator failure (Indeterminate) Fuel added, power team requested ETA to be provided. INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/14/2020 6:02 10:03:00 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 9:21:22 Power Power Failure (Indeterminate) Faulty Gasket need to be replaced. A Request has been made. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 5:17:00 Power Power Failure (Indeterminate) Talkpool is not able to provide update INC391473 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/14/2020 11:46 4:18:47 Power Generator failure (Indeterminate) Team is working on site INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 3:14:01 Power Power Failure (Indeterminate) Team is on site INC391523 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 13:42 2:08:02 Power Power Failure (Indeterminate) Team is on site INC391563 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/14/2020 15:06 0:58:47 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15 PM INC391565 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 15:08 0:42:36 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC391574 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 15:38 0:26:51 Power Generator failure (Indeterminate) Site is auto with EDH. Site will be recovered with commercial power EDH. INC391584 HAIDC032 Cadenette 1 Artibonite Huawei 2G+3G+LTE B Talkpool 6/14/2020 15:44 0:21:04 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 17:33:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 14 Jun 2020 23:33:23 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 14th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 14th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 821:38:25 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 453:23:03 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 295:03:32 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 219:55:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 193:11:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 114:28:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 74:19:33 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 59:36:55 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 32:32:18 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 24:43:33 Power Generator failure (Indeterminate) Fuel added, power team requested ETA can't be provided due to heavy rain in the region. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 12:12:21 Power Power Failure (Indeterminate) Faulty Gasket need to be replaced. A Request has been made. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 8:07:59 Power Power Failure (Indeterminate) Talkpool is not able to provide update INC391473 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/14/2020 11:46 7:07:48 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 6:11:25 Power Power Failure (Indeterminate) Team still working on site for a major corrective. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 3:04:15 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. Next update to share when available INC391652 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 6/14/2020 16:44 2:29:17 Transmission Transmission (Indeterminate) Due to heavy rain, team won't attend the site for this moment. ETA will be provided soon INC391628 HAIDS134 PAULYN Sud ZTE 2G+3G C Talkpool 6/14/2020 16:49 2:24:06 Power Generator failure (Indeterminate) Team has been dispatched and ETA 7:30 PM INC391628 HAIDS130 TUFFET Sud ZTE 2G+3G C Talkpool 6/14/2020 16:49 2:24:06 Dependent Affected by the power issue at the main site Attached to HDS130 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 2:09:18 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391607 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 16:48 2:05:46 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP. Follow up is ongoing INC391607 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 16:48 2:05:46 Dependent Affected by the power issue at the main site Affected by HDN125 INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/14/2020 16:48 2:05:46 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:15 PM INC391637 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/14/2020 17:22 1:31:58 Power Generator Failure (Alternator Failure) Faulty AC Alternator needed to be replaced. Follow up is ongoing INC391637 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/14/2020 17:22 1:31:58 Dependent Affected by the power issue at the main site Affected by HDC232 INC391637 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 1:31:58 Dependent Affected by the power issue at the main site Affected by HDC232 INC391640 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 17:17 1:30:48 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:50h INC391640 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 17:17 1:30:48 Dependent Affected by the power issue at the main site Affected by HDAIDO554. INC391649 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 17:43 1:04:27 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC391648 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 6/14/2020 17:54 0:59:55 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:15 PM INC391665 HAIDS234 TOUYAC Sud ZTE 2G C Talkpool 6/14/2020 18:40 0:33:33 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 0:31:58 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1427:56:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 351:07:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 344:10:31 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 172:52:14 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 164:42:31 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 41:48:11 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 33:56:31 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 29:49:49 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 24:06:31 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391252 HDO399 MOLIERE Ouest Ericsson 2G D Talkpool 6/13/2020 20:40 22:34:11 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC391269 HDO378 CHATULEY Ouest Ericsson 3G D Talkpool 6/13/2020 21:43 21:31:11 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 9:10:31 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 9:50 9:06:31 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 9:52 9:04:31 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:10 8:04:14 Power Power Failure (Solar System failure) Solar site , Sector S Affected because the solar system cannot support the whole site load INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 7:40:14 Power Power Failure (Indeterminate) Rectifier is faulty . waiting for confirmation. INC391466 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/14/2020 11:30 7:26:31 RBS RBS Fault (RUS failure) Faulty RUS01B5 needed to be replaced. Spare not yet available Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391319 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 1:45 6/14/2020 8:20 6:35:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator failure Need to be justified Radiator cleaned and 0.5 gallon of coolant added INC390740 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 3:54 6/14/2020 7:46 3:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC391348 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 5:19 6/14/2020 6:26 1:07:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Genset restarted with external battery INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/13/2020 16:21 6/14/2020 9:17 16:55:51 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC391380 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 7:25 6/14/2020 10:58 3:32:53 4:00:00 Compliant Power Generator failure (Indeterminate) Under voltage OK Genset has been restarted INC391285 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/14/2020 7:50 6/14/2020 10:25 2:35:43 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty OK Fuel added and genset restarted INC391285 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/14/2020 7:50 6/14/2020 10:25 2:35:43 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDO272 Cascaded Back on air with the main site INC391412 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 9:14 6/14/2020 11:50 2:35:58 4:00:00 Compliant Power Generator failure (High temperature) Radiator cap faulty OK 2 gallons of coolant added INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 6/14/2020 10:43 16:43:24 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal Access_Security 3/4 gallon of oil and 0.5 gallon of coolant added INC391415 HAIDO033 LILAVOIS_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 9:23 6/14/2020 11:23 2:00:19 4:00:00 Compliant Power Generator Failure (Underspeed) Fuel filter dirty OK Fuel filter cleaned and genset restarted INC391457 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 10:44 6/14/2020 14:25 3:40:45 4:00:00 Compliant Power Generator failure (High temperature) Radiator is faulty OK Radiator has been replaced and 1.5 gallon of water added INC391463 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 11:02 6/14/2020 12:19 1:17:00 4:00:00 Compliant Power Power Failure (Indeterminate) ZTE cabinet not powered OK Power reset on ZTE cabinet INC391470 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 11:41 6/14/2020 13:23 1:41:47 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1 gallon of oil added INC391445 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 10:13 6/14/2020 13:06 2:52:34 4:00:00 Compliant Transmission Transmission (E1 Cable issue) E1 cable issue OK E1 cable has been set INC391505 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 13:12 6/14/2020 14:18 1:06:16 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC391505 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/14/2020 13:12 6/14/2020 14:18 1:06:16 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO661. Cascaded Back on air with the main site INC391505 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 13:12 6/14/2020 14:18 1:06:16 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO661. Cascaded Back on air with the main site INC391523 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 13:42 6/14/2020 14:41 0:58:33 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery was faulty OK A new starter battery has been installed INC391565 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 15:08 6/14/2020 17:41 2:33:07 4:00:00 Compliant Power Generator failure (High temperature) Water missing OK 1 gallon of coolant added INC391326 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/14/2020 1:30 6/14/2020 7:27 5:56:23 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset restarted on auto mode INC391241 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 20:14 6/14/2020 7:45 11:30:39 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator issue Need to be justified Radiator repaired, 1 gal. of coolant added and genset restarted INC391316 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 1:30 6/14/2020 7:56 6:25:23 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified Fuel added in the portable genset INC391316 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 1:30 6/14/2020 7:56 6:25:23 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Site back in service with the main site INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 6/14/2020 7:44 13:49:40 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to front seal Need to be justified 1 gal. of oil added and genset restarted INC391307 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/14/2020 7:52 14:45:33 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified Feedback will expected from concerned team INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/14/2020 7:52 14:45:33 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/14/2020 7:52 14:45:33 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 6/14/2020 7:54 22:54:38 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC391373 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/14/2020 7:38 6/14/2020 7:56 0:18:27 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Site is up without any intervention INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 6/14/2020 8:17 13:10:42 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Tripped Need to be justified All breakers have been reset and genset restarted INC391379 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 2G+3G B Talkpool 6/14/2020 7:50 6/14/2020 8:45 0:54:42 4:00:00 Compliant Power Generator failure (High temperature) High temperature OK 1 gal. of coolant added and genset restarted INC391379 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 6/14/2020 7:50 6/14/2020 8:45 0:54:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Site back in service with the main site INC391379 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/14/2020 7:50 6/14/2020 8:45 0:54:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Site back in service with the main site INC391379 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G+3G A Talkpool 6/14/2020 7:50 6/14/2020 8:45 0:54:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Site back in service with the main site INC391379 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/14/2020 7:50 6/14/2020 8:45 0:54:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Site back in service with the main site INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 22:30 6/14/2020 9:50 11:19:14 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 1:30 6/14/2020 9:46 8:15:23 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 19:34 6/14/2020 9:52 14:17:42 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC391215 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 19:06 6/14/2020 10:40 15:34:29 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Site back in service with the main site INC391215 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 6:02 6/14/2020 10:40 4:38:29 4:00:00 Not Compliant Power Failure Solar System failure Need to be justified Need to be justified Site is up with the sunrise INC391440 HDN300 NAN GAMMEL Nord Ericsson 2G C Talkpool 6/14/2020 9:46 6/14/2020 10:56 1:10:24 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Fuel added in the E-Power INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/14/2020 6:58 6/14/2020 10:53 3:55:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped OK Genset restarted on auto mode INC391375 HDC010 PONT_TAMBOUR Artibonite Huawei 2G+3G+LTE A Talkpool 6/14/2020 9:38 6/14/2020 11:17 1:39:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage OK Breaker reset, 1 gal. of oil added and genset restarted INC391375 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE B Talkpool 6/14/2020 9:38 6/14/2020 11:17 1:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC010 Cascaded Site back in service with the main site INC391375 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G C Talkpool 6/14/2020 9:38 6/14/2020 11:17 1:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC010 Cascaded Site back in service with the main site INC391375 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 6/14/2020 9:38 6/14/2020 11:17 1:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC010 Cascaded Site back in service with the main site INC391388 HDN216 PIGNON Nord Ericsson 3G A Talkpool 6/14/2020 7:19 6/14/2020 13:38 6:19:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber Cut on the link SDH008 - SDH016 Cascaded The site is back in service once the links restored INC391388 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 6/14/2020 7:19 6/14/2020 13:38 6:19:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber Cut on the link SDH008 - SDH016 Cascaded The site is back in service once the links restored INC391383 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/14/2020 8:02 6/14/2020 13:40 5:37:43 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU failure Need to be justified Cold restart on MMU INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/14/2020 13:45 20:38:33 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC391401 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/14/2020 8:54 6/14/2020 13:50 4:55:39 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back on air with commercial power INC391401 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/14/2020 8:54 6/14/2020 13:50 4:55:39 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC391401 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 8:54 6/14/2020 13:50 4:55:39 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC391584 HAIDC032 Cadenette 1 Artibonite Huawei 2G+3G+LTE B Talkpool 6/14/2020 15:44 6/14/2020 16:38 0:53:47 4:00:00 Compliant Power Generator failure (Indeterminate) Data ECU failed OK Reset board and genset restarted INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/14/2020 6:02 6/14/2020 17:58 11:55:43 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC391563 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/14/2020 15:06 6/14/2020 17:53 2:46:30 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback will expected from concerned team INC391574 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 15:38 6/14/2020 17:49 2:10:34 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback will expected from concerned team INC391639 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/14/2020 17:22 6/14/2020 18:30 1:07:39 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback will expected from concerned team INC391331 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/14/2020 2:58 6/14/2020 9:37 6:38:30 4:00:00 Not Compliant Power Generator Failure (Underspeed) Emergency stop pressed Ok alarm was reset and genset restarted INC391303 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 0:38 6/14/2020 9:48 9:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar site Need to be justified site back by sunrise INC391349 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 6/14/2020 5:30 6/14/2020 11:11 5:40:30 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 Gallon and a half of oil was added. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 6/14/2020 12:32 78:57:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Fuel issue) Access_Security Fuel added and genset started . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 6/14/2020 12:32 78:57:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS253 Cascaded Back in service with the main site. INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 6/14/2020 12:32 78:57:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS253 Cascaded Back in service with the main site. INC391252 HDO399 Moliere Ouest Ericsson 2G D Talkpool 6/14/2020 6:42 6/14/2020 23:03 16:20:18 4:00:00 Not Compliant Power Generator failure (High temperature) (High temperature) Need to be justified Alarm has been reset, then team added 1 gallon of coolant. INC391329 HDO464 VALLUE Ouest Ericsson 2G A O&M FUEL 6/14/2020 2:42 6/14/2020 13:03 10:20:30 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Fuel issue) Fuel Delivery Delay Fuel added and genset started . INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 6/14/2020 13:32 18:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Cascaded RBS has been boosted with AC current INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/14/2020 5:10 6/14/2020 11:46 6:35:30 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar site Need to be justified site back by sunrise INC391386 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/14/2020 8:06 6/14/2020 13:23 5:16:40 4:00:00 Not Compliant Power Generator failure (High temperature) (High temperature) Need to be justified Alarm has been reset, then team added 2 gallon of coolant. INC391386 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/14/2020 8:06 6/14/2020 13:23 5:16:40 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS003 Cascaded Back in service with the main site. INC391377 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 6/14/2020 7:50 6/14/2020 13:29 5:38:41 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC391476 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 6/14/2020 11:57 6/14/2020 14:46 2:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low fuel level OK Alarm has been reset and genset restarted INC391476 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/14/2020 11:57 6/14/2020 14:46 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO367 OK Back in service with the main site. INC391476 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/14/2020 11:57 6/14/2020 14:46 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO367 OK Back in service with the main site. INC391516 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 6/14/2020 12:28 6/14/2020 14:46 2:18:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO354 OK Back in service with the main site. INC391516 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 6/14/2020 12:28 6/14/2020 14:46 2:18:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO354 OK Back in service with the main site. INC391516 COW076 #N/A #N/A Ericsson 3G A Talkpool 6/14/2020 12:28 6/14/2020 14:46 2:18:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO354 OK Back in service with the main site. Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391324 HDN221 PLAINE_DU_NORD Nord Ericsson 2G B Talkpool 6/14/2020 2:02 6/14/2020 11:12 9:09:29 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare DUG has been replaced INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 15:34 6/14/2020 11:48 20:13:40 4:00:00 Not Compliant RBS RBS Fault (Feeder CableFailure) Feeder CableFailure Spare Feeder cable has been repaired INC391332 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/14/2020 3:10 6/14/2020 11:48 8:37:40 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare DUG has been repalced INC391452 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 6/14/2020 17:23 54:22:16 4:00:00 Not Compliant RBS RBS Fault (Antenna Failure) Faulty Antenna GSM Spare Antenna GSM has been replaced INC391506 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 6/14/2020 13:10 6/14/2020 17:40 4:29:31 4:00:00 Not Compliant RBS RBS Fault (IDB failure) IDB failure Need to be justified Reload IDB INC391574 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/14/2020 15:38 6/14/2020 17:49 2:10:34 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback will expected from concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun Jun 14 18:10:36 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 15 Jun 2020 00:10:36 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 14th, 2020 till 7:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-11-2020 13:10 821:38:25 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 453:23:03 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 295:03:32 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 06-05-2020 14:53 219:55:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 193:11:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 06-10-2020 00:20 114:28:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 06-11-2020 16:54 74:19:33 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 59:36:55 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 32:32:18 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 24:43:33 Power Generator failure (Indeterminate) HEAVY RAIN IN THE REGION AND RIVER FLOODED, ETA UNDETERMINED DUE TO BAD CLIMATE INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 12:12:21 Power Power Failure (Indeterminate) Faulty Gasket need to be replaced. A Request has been made. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 08:07:59 Power Power Failure (Indeterminate) TEAM IS WORKING ON SITE INC391473 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/14/2020 11:46 07:07:48 Power Generator failure (Indeterminate) RESTORED INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 06:11:25 Power Power Failure (Indeterminate) Team still working on site for a major corrective. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 03:04:15 Power Power Failure (Indeterminate) SECURITY SITUATION NEED TO BE EVALUATED AS SITE IS LOCATED IN RED ZONE INC391652 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 6/14/2020 16:44 02:29:17 Transmission Transmission (Indeterminate) RESTORED INC391628 HAIDS134 PAULYN Sud ZTE 2G+3G C Talkpool 6/14/2020 16:49 02:24:06 Power Generator failure (Indeterminate) HEAVY RAIN IN THE REGION. TEAM WILL ARRIVE AT 8:25PM INC391628 HAIDS130 TUFFET Sud ZTE 2G+3G C Talkpool 6/14/2020 16:49 02:24:06 Dependent Affected by the power issue at the main site Attached to HDS130 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 02:09:18 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391607 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 16:48 02:05:46 Power Generator failure (Indeterminate) RESTORED INC391607 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 16:48 02:05:46 Dependent Affected by the power issue at the main site RESTORED INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D Digicel 6/14/2020 16:48 02:05:46 Fuel Generator failure (Fuel issue) OUT OF FUEL INC391637 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/14/2020 17:22 01:31:58 Power Generator Failure (Alternator Failure) RESTORED AFTER AC ALT REPLACED INC391637 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/14/2020 17:22 01:31:58 Dependent Affected by the power issue at the main site RESTORED INC391637 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 01:31:58 Dependent Affected by the power issue at the main site RESTORED INC391640 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 17:17 01:30:48 Power Power Failure (Indeterminate) TEAM IS WORKING ON SITE INC391640 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 17:17 01:30:48 Dependent Affected by the power issue at the main site Affected by HDAIDO554. INC391649 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 17:43 01:04:27 Power Power Failure (Indeterminate) ETA 8:30PM INC391648 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 6/14/2020 17:54 00:59:55 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:15 PM INC391665 HAIDS234 TOUYAC Sud ZTE 2G C Talkpool 6/14/2020 18:40 00:33:33 Power Generator failure (Indeterminate) ETA 10PM INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 00:31:58 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 14 June 2020 19:35 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITE REPORT updated for this June 14th, 2020 till 7:00 PM Hi All, Kindly receive the NOC SITES REPORT updated for this June 14th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 821:38:25 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 453:23:03 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 295:03:32 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 219:55:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 193:11:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 114:28:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 74:19:33 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 59:36:55 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 32:32:18 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 24:43:33 Power Generator failure (Indeterminate) Fuel added, power team requested ETA can't be provided due to heavy rain in the region. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 12:12:21 Power Power Failure (Indeterminate) Faulty Gasket need to be replaced. A Request has been made. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 8:07:59 Power Power Failure (Indeterminate) Talkpool is not able to provide update INC391473 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/14/2020 11:46 7:07:48 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 6:11:25 Power Power Failure (Indeterminate) Team still working on site for a major corrective. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 3:04:15 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. Next update to share when available INC391652 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 6/14/2020 16:44 2:29:17 Transmission Transmission (Indeterminate) Due to heavy rain, team won't attend the site for this moment. ETA will be provided soon INC391628 HAIDS134 PAULYN Sud ZTE 2G+3G C Talkpool 6/14/2020 16:49 2:24:06 Power Generator failure (Indeterminate) Team has been dispatched and ETA 7:30 PM INC391628 HAIDS130 TUFFET Sud ZTE 2G+3G C Talkpool 6/14/2020 16:49 2:24:06 Dependent Affected by the power issue at the main site Attached to HDS130 INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 2:09:18 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391607 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 16:48 2:05:46 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP. Follow up is ongoing INC391607 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 16:48 2:05:46 Dependent Affected by the power issue at the main site Affected by HDN125 INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D Talkpool 6/14/2020 16:48 2:05:46 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:15 PM INC391637 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/14/2020 17:22 1:31:58 Power Generator Failure (Alternator Failure) Faulty AC Alternator needed to be replaced. Follow up is ongoing INC391637 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/14/2020 17:22 1:31:58 Dependent Affected by the power issue at the main site Affected by HDC232 INC391637 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 1:31:58 Dependent Affected by the power issue at the main site Affected by HDC232 INC391640 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 17:17 1:30:48 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:50h INC391640 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 17:17 1:30:48 Dependent Affected by the power issue at the main site Affected by HDAIDO554. INC391649 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 17:43 1:04:27 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC391648 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 6/14/2020 17:54 0:59:55 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:15 PM INC391665 HAIDS234 TOUYAC Sud ZTE 2G C Talkpool 6/14/2020 18:40 0:33:33 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 0:31:58 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1427:56:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 351:07:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 344:10:31 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 172:52:14 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 164:42:31 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 41:48:11 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 33:56:31 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 29:49:49 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 24:06:31 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391252 HDO399 MOLIERE Ouest Ericsson 2G D Talkpool 6/13/2020 20:40 22:34:11 Power Power Failure (Indeterminate) Talkpool is not able to provide update. INC391269 HDO378 CHATULEY Ouest Ericsson 3G D Talkpool 6/13/2020 21:43 21:31:11 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 9:10:31 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 9:50 9:06:31 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 9:52 9:04:31 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:10 8:04:14 Power Power Failure (Solar System failure) Solar site , Sector S Affected because the solar system cannot support the whole site load INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 7:40:14 Power Power Failure (Indeterminate) Rectifier is faulty . waiting for confirmation. INC391466 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/14/2020 11:30 7:26:31 RBS RBS Fault (RUS failure) Faulty RUS01B5 needed to be replaced. Spare not yet available Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391319 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 1:45 6/14/2020 8:20 6:35:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator failure Need to be justified Radiator cleaned and 0.5 gallon of coolant added INC390740 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 3:54 6/14/2020 7:46 3:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC391348 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 5:19 6/14/2020 6:26 1:07:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Genset restarted with external battery INC391151 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/13/2020 16:21 6/14/2020 9:17 16:55:51 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC391380 HDO489 CARREFOUR_AEROPORT Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 7:25 6/14/2020 10:58 3:32:53 4:00:00 Compliant Power Generator failure (Indeterminate) Under voltage OK Genset has been restarted INC391285 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/14/2020 7:50 6/14/2020 10:25 2:35:43 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty OK Fuel added and genset restarted INC391285 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/14/2020 7:50 6/14/2020 10:25 2:35:43 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDO272 Cascaded Back on air with the main site INC391412 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 9:14 6/14/2020 11:50 2:35:58 4:00:00 Compliant Power Generator failure (High temperature) Radiator cap faulty OK 2 gallons of coolant added INC391198 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/13/2020 18:00 6/14/2020 10:43 16:43:24 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal Access_Security 3/4 gallon of oil and 0.5 gallon of coolant added INC391415 HAIDO033 LILAVOIS_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 9:23 6/14/2020 11:23 2:00:19 4:00:00 Compliant Power Generator Failure (Underspeed) Fuel filter dirty OK Fuel filter cleaned and genset restarted INC391457 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 10:44 6/14/2020 14:25 3:40:45 4:00:00 Compliant Power Generator failure (High temperature) Radiator is faulty OK Radiator has been replaced and 1.5 gallon of water added INC391463 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 11:02 6/14/2020 12:19 1:17:00 4:00:00 Compliant Power Power Failure (Indeterminate) ZTE cabinet not powered OK Power reset on ZTE cabinet INC391470 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 11:41 6/14/2020 13:23 1:41:47 4:00:00 Compliant Power Generator failure (Low oil Pressure) Faulty rear seal and front seal OK 1 gallon of oil added INC391445 HDO100 BOIS_VERNA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 10:13 6/14/2020 13:06 2:52:34 4:00:00 Compliant Transmission Transmission (E1 Cable issue) E1 cable issue OK E1 cable has been set INC391505 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 13:12 6/14/2020 14:18 1:06:16 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC391505 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/14/2020 13:12 6/14/2020 14:18 1:06:16 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO661. Cascaded Back on air with the main site INC391505 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/14/2020 13:12 6/14/2020 14:18 1:06:16 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO661. Cascaded Back on air with the main site INC391523 HAIDO196 CLERCINE_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 13:42 6/14/2020 14:41 0:58:33 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery was faulty OK A new starter battery has been installed INC391565 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 15:08 6/14/2020 17:41 2:33:07 4:00:00 Compliant Power Generator failure (High temperature) Water missing OK 1 gallon of coolant added INC391326 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/14/2020 1:30 6/14/2020 7:27 5:56:23 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset restarted on auto mode INC391241 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/13/2020 20:14 6/14/2020 7:45 11:30:39 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator issue Need to be justified Radiator repaired, 1 gal. of coolant added and genset restarted INC391316 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 1:30 6/14/2020 7:56 6:25:23 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified Fuel added in the portable genset INC391316 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 1:30 6/14/2020 7:56 6:25:23 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Site back in service with the main site INC391203 HDC370 COLLADERE Centre Ericsson 2G B Talkpool 6/13/2020 17:54 6/14/2020 7:44 13:49:40 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to front seal Need to be justified 1 gal. of oil added and genset restarted INC391307 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/14/2020 7:52 14:45:33 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified Feedback will expected from concerned team INC391169 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/14/2020 7:52 14:45:33 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC391169 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/14/2020 7:52 14:45:33 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 6/14/2020 7:54 22:54:38 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC391373 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/14/2020 7:38 6/14/2020 7:56 0:18:27 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate OK Site is up without any intervention INC391216 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/13/2020 19:06 6/14/2020 8:17 13:10:42 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Tripped Need to be justified All breakers have been reset and genset restarted INC391379 HDN101 BOIS_DU_LAC Nord-Ouest Ericsson 2G+3G B Talkpool 6/14/2020 7:50 6/14/2020 8:45 0:54:42 4:00:00 Compliant Power Generator failure (High temperature) High temperature OK 1 gal. of coolant added and genset restarted INC391379 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 6/14/2020 7:50 6/14/2020 8:45 0:54:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Site back in service with the main site INC391379 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/14/2020 7:50 6/14/2020 8:45 0:54:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Site back in service with the main site INC391379 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G+3G A Talkpool 6/14/2020 7:50 6/14/2020 8:45 0:54:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Site back in service with the main site INC391379 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/14/2020 7:50 6/14/2020 8:45 0:54:42 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN101 Cascaded Site back in service with the main site INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/13/2020 22:30 6/14/2020 9:50 11:19:14 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 1:30 6/14/2020 9:46 8:15:23 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/13/2020 19:34 6/14/2020 9:52 14:17:42 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC391215 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/13/2020 19:06 6/14/2020 10:40 15:34:29 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Site back in service with the main site INC391215 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 6:02 6/14/2020 10:40 4:38:29 4:00:00 Not Compliant Power Failure Solar System failure Need to be justified Need to be justified Site is up with the sunrise INC391440 HDN300 NAN GAMMEL Nord Ericsson 2G C Talkpool 6/14/2020 9:46 6/14/2020 10:56 1:10:24 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Fuel added in the E-Power INC391214 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/14/2020 6:58 6/14/2020 10:53 3:55:00 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped OK Genset restarted on auto mode INC391375 HDC010 PONT_TAMBOUR Artibonite Huawei 2G+3G+LTE A Talkpool 6/14/2020 9:38 6/14/2020 11:17 1:39:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage OK Breaker reset, 1 gal. of oil added and genset restarted INC391375 HDC007 PIVERT Artibonite Huawei 2G+3G+LTE B Talkpool 6/14/2020 9:38 6/14/2020 11:17 1:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC010 Cascaded Site back in service with the main site INC391375 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G C Talkpool 6/14/2020 9:38 6/14/2020 11:17 1:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC010 Cascaded Site back in service with the main site INC391375 HDC018 VENOTTE Artibonite Huawei 2G+3G C Talkpool 6/14/2020 9:38 6/14/2020 11:17 1:39:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC010 Cascaded Site back in service with the main site INC391388 HDN216 PIGNON Nord Ericsson 3G A Talkpool 6/14/2020 7:19 6/14/2020 13:38 6:19:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber Cut on the link SDH008 - SDH016 Cascaded The site is back in service once the links restored INC391388 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 6/14/2020 7:19 6/14/2020 13:38 6:19:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber Cut on the link SDH008 - SDH016 Cascaded The site is back in service once the links restored INC391383 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/14/2020 8:02 6/14/2020 13:40 5:37:43 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU failure Need to be justified Cold restart on MMU INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/13/2020 17:06 6/14/2020 13:45 20:38:33 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC391401 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/14/2020 8:54 6/14/2020 13:50 4:55:39 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back on air with commercial power INC391401 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/14/2020 8:54 6/14/2020 13:50 4:55:39 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC391401 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 8:54 6/14/2020 13:50 4:55:39 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC391584 HAIDC032 Cadenette 1 Artibonite Huawei 2G+3G+LTE B Talkpool 6/14/2020 15:44 6/14/2020 16:38 0:53:47 4:00:00 Compliant Power Generator failure (Indeterminate) Data ECU failed OK Reset board and genset restarted INC391228 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/14/2020 6:02 6/14/2020 17:58 11:55:43 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified Site is up with the sunrise INC391563 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/14/2020 15:06 6/14/2020 17:53 2:46:30 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback will expected from concerned team INC391574 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 15:38 6/14/2020 17:49 2:10:34 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback will expected from concerned team INC391639 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/14/2020 17:22 6/14/2020 18:30 1:07:39 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback will expected from concerned team INC391331 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/14/2020 2:58 6/14/2020 9:37 6:38:30 4:00:00 Not Compliant Power Generator Failure (Underspeed) Emergency stop pressed Ok alarm was reset and genset restarted INC391303 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 0:38 6/14/2020 9:48 9:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar site Need to be justified site back by sunrise INC391349 HGA034 POCHETTE BOJO Nippes Ericsson 2G B Talkpool 6/14/2020 5:30 6/14/2020 11:11 5:40:30 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 Gallon and a half of oil was added. INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B O&M FUEL 6/11/2020 5:35 6/14/2020 12:32 78:57:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Fuel issue) Access_Security Fuel added and genset started . INC389814 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/11/2020 5:35 6/14/2020 12:32 78:57:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS253 Cascaded Back in service with the main site. INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/11/2020 5:35 6/14/2020 12:32 78:57:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS253 Cascaded Back in service with the main site. INC391252 HDO399 Moliere Ouest Ericsson 2G D Talkpool 6/14/2020 6:42 6/14/2020 23:03 16:20:18 4:00:00 Not Compliant Power Generator failure (High temperature) (High temperature) Need to be justified Alarm has been reset, then team added 1 gallon of coolant. INC391329 HDO464 VALLUE Ouest Ericsson 2G A O&M FUEL 6/14/2020 2:42 6/14/2020 13:03 10:20:30 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Fuel issue) Fuel Delivery Delay Fuel added and genset started . INC391226 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/13/2020 19:30 6/14/2020 13:32 18:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Cascaded RBS has been boosted with AC current INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/14/2020 5:10 6/14/2020 11:46 6:35:30 4:00:00 Not Compliant Power Generator failure (Indeterminate) Solar site Need to be justified site back by sunrise INC391386 HDS003 CAMATIN Sud-Est Ericsson 2G D Talkpool 6/14/2020 8:06 6/14/2020 13:23 5:16:40 4:00:00 Not Compliant Power Generator failure (High temperature) (High temperature) Need to be justified Alarm has been reset, then team added 2 gallon of coolant. INC391386 HDS324 MORNEBLANCHARD Sud-Est Ericsson 2G D Talkpool 6/14/2020 8:06 6/14/2020 13:23 5:16:40 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS003 Cascaded Back in service with the main site. INC391377 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 6/14/2020 7:50 6/14/2020 13:29 5:38:41 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC391476 HDO367 DARBONNE Ouest Ericsson 2G+3G A Talkpool 6/14/2020 11:57 6/14/2020 14:46 2:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low fuel level OK Alarm has been reset and genset restarted INC391476 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/14/2020 11:57 6/14/2020 14:46 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO367 OK Back in service with the main site. INC391476 HDO366 SIGNOT Ouest Ericsson 3G A Talkpool 6/14/2020 11:57 6/14/2020 14:46 2:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO367 OK Back in service with the main site. INC391516 HDO385 BINOT LESTERE_COW Ouest Ericsson 3G A Talkpool 6/14/2020 12:28 6/14/2020 14:46 2:18:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO354 OK Back in service with the main site. INC391516 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 6/14/2020 12:28 6/14/2020 14:46 2:18:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO354 OK Back in service with the main site. INC391516 COW076 #N/A #N/A Ericsson 3G A Talkpool 6/14/2020 12:28 6/14/2020 14:46 2:18:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO354 OK Back in service with the main site. Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391324 HDN221 PLAINE_DU_NORD Nord Ericsson 2G B Talkpool 6/14/2020 2:02 6/14/2020 11:12 9:09:29 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare DUG has been replaced INC391028 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/13/2020 15:34 6/14/2020 11:48 20:13:40 4:00:00 Not Compliant RBS RBS Fault (Feeder CableFailure) Feeder CableFailure Spare Feeder cable has been repaired INC391332 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/14/2020 3:10 6/14/2020 11:48 8:37:40 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare DUG has been repalced INC391452 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/12/2020 11:00 6/14/2020 17:23 54:22:16 4:00:00 Not Compliant RBS RBS Fault (Antenna Failure) Faulty Antenna GSM Spare Antenna GSM has been replaced INC391506 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 6/14/2020 13:10 6/14/2020 17:40 4:29:31 4:00:00 Not Compliant RBS RBS Fault (IDB failure) IDB failure Need to be justified Reload IDB INC391574 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/14/2020 15:38 6/14/2020 17:49 2:10:34 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback will expected from concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[76054352].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[76054352].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 04CFA9D25357422DA002FEC0DBA34547.png Type: image/png Size: 132 bytes Desc: 04CFA9D25357422DA002FEC0DBA34547.png URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 18:41:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 00:41:18 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 5 3 9 13 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 0 0 16 ZTE 6 6 0 0 6 Huawei 8 8 8 0 8 Network 29 16 8 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 1 0 0 1 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 823:29:45 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 455:14:45 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 296:55:45 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 221:46:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 194:57:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 116:19:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 75:45:45 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 61:03:45 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 34:17:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 26:09:45 Power Generator failure (Indeterminate) Fuel added, power team requested , ETA can't be provided due to heavy rain in the region. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 13:38:45 Power Power Failure (Indeterminate) Faulty Gasket need to be replaced. A Request has been made. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 9:34:45 Power Power Failure (Indeterminate) Fuel and water are mixed on site , follow up is ongoing to fixed the issue INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 8:02:45 Power Power Failure (Indeterminate) Team still working on site for a major corrective. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 4:55:45 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. Next update to share when available INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 3:54:45 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 3:51:45 Power Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391628 HAIDS134 PAULYN Sud ZTE 2G+3G C Talkpool 6/14/2020 16:49 3:50:45 Power Generator failure (Indeterminate) ETA expired , new ETA 8:35PM INC391628 HAIDS130 TUFFET Sud ZTE 2G+3G C Talkpool 6/14/2020 16:49 3:50:45 Dependent Affected by the power issue at the main site Attached to HDS134 INC391637 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 3:17:45 Power Generator failure (Indeterminate) Affected by HDC232 INC391649 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 17:43 2:56:45 Power Power Failure (Indeterminate) Team has been informed. ETA 8:50PM. INC391648 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 6/14/2020 17:54 2:45:45 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:15 PM INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 2:17:45 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC391679 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/14/2020 18:34 2:05:45 Power Generator failure (Indeterminate) Team is informed , ETA 8:30PM INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 18:58 1:41:45 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391683 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 1:37:45 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC391688 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 19:22 1:17:45 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC391690 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/14/2020 19:26 1:13:45 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC391695 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 19:26 1:13:45 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 1:13:45 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 1:13:45 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 19:41:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 01:41:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1503:38:56 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 346:54:56 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 175:18:56 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 167:26:56 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 44:14:56 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 36:40:56 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 32:34:56 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 26:50:56 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 11:54:56 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 9:52 11:48:56 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC390107 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:10 10:30:56 Power Power Failure (Solar System failure) Solar site , Sector S Affected because the solar system cannot support the whole site load INC391466 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/14/2020 11:30 10:10:56 RBS RBS Fault (RUS failure) Faulty RUS01B5 needed to be replaced. Spare not yet available INC391713 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/14/2020 16:58 4:42:56 RBS RBS Fault (Indeterminate) Team is informed , ETA not yet provide Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 20:31:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 02:31:10 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 7 2 7 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 4 2 0 16 ZTE 3 3 0 0 3 Huawei 7 7 7 2 7 Network 25 14 9 2 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 0 1 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 825:18:32 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 457:03:32 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 298:44:32 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 223:35:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 196:46:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 118:08:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 am. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 77:34:32 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 62:52:32 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 36:06:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 15:27:32 Power Power Failure (Indeterminate) Faulty Gasket need to be replaced. A Request has been made. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 11:23:32 Power Power Failure (Indeterminate) Fuel and water are mixed on site,Team on site to fixed the issue INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 9:51:32 Power Power Failure (Indeterminate) Another team will reach site, ETA 9:30PM expired, more update is expected from team. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/14/2020 15:44 6:44:32 Power Power Failure (Indeterminate) Security situation needs to be evaluated as site is located in red zone. More update to be share once available. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 5:43:32 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391607 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 16:48 5:40:32 Power Generator failure (Indeterminate) Portable genset is out of fuel reported by TP. Follow up is ongoing INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 5:40:32 Power Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391637 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 5:06:32 Power Generator failure (Indeterminate) Site remains down after power issue solved at HDCC232, Power team is informed INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 17:22 5:06:32 Dependent Affected by power issue at the main site Affected by HDN251 INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 4:06:32 Power Generator failure (Indeterminate) Because of lot of rain, team can't reach the site. ETA not yet available INC391679 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/14/2020 18:34 3:54:32 Power Generator failure (Indeterminate) Team waiting for access INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 3:02:32 Power Generator failure (Indeterminate) Unsafe area due to bandit. Team can't go at night. ETA 7:00 AM INC391745 HDC370 COLLADERE Centre Ericsson 2G D Talkpool 6/14/2020 19:26 3:02:32 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 3:02:32 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC391723 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/14/2020 20:45 1:43:32 Power Generator failure (Indeterminate) Team is informed , ETA 10:30PM INC391729 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/14/2020 20:56 1:32:32 Power Generator failure (Indeterminate) Team is informed , ETA 10:45PM INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/14/2020 21:14 1:14:32 Power Power Failure (Indeterminate) Team has been informed. ETA 10:45PM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 22:22:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 04:22:29 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 6 2 7 15 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 2 0 0 17 ZTE 5 5 0 0 5 Huawei 8 8 8 2 8 Network 29 15 8 2 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 0 1 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 827:10:36 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 458:55:36 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 300:36:36 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 225:27:36 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 198:38:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 120:00:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 79:26:36 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 64:44:36 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 37:58:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 17:19:36 Power Power Failure (Indeterminate) Faulty Gasket need to be replaced. A Request has been made. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 13:15:36 Power Power Failure (Indeterminate) Fuel and water are mixed on site. More feedback is expected from Talkpool Team INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 11:43:36 Power Power Failure (Indeterminate) Thermostat pipe is faulty, team will replace it 6/15/2020. ETR to be provided. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/14/2020 15:44 8:36:36 Power Power Failure (Indeterminate) Security situation needs to be evaluated as site is located in red zone. More update to be share once available. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 7:35:36 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 7:35:36 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 7:32:36 Power Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391637 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 6:58:36 Dependent Generator failure (Indeterminate) Affected by HDC232 INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 5:58:36 Power Generator failure (Indeterminate) Because of lot of rain, team can't reach the site. ETA not yet available INC391679 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/14/2020 18:34 5:46:36 Power Generator failure (Indeterminate) No access at night due to private poverty. INC391683 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 5:18:36 Power Generator failure (Indeterminate) ISLAND SITE, Team can't reach the site at night . ETA to be provide INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 4:54:36 Power Generator failure (Indeterminate) Affected by HDN251 INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 4:54:36 Power Generator failure (Indeterminate) Unsafe area due to bandit. Team can't go at night. ETA 7:00 AM INC391745 HDC370 COLLADERE Centre Ericsson 2G D Talkpool 6/14/2020 19:26 4:54:36 Power Generator failure (Indeterminate) Talkpool don't push team to reach the site INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 4:54:36 Power Generator failure (Indeterminate) No starter battery on the site. Follow up is ongoing. ETA not yet available INC391755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G D Talkpool 6/14/2020 19:26 4:54:36 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 6/14/2020 21:14 3:06:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/14/2020 at 11:20 PM. ETR to be provided. INC391751 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/14/2020 21:54 2:26:36 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC391757 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 22:07 2:13:36 Power Generator failure (Indeterminate) Team on site waiting for access INC391766 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 22:39 1:41:36 Power Power Failure (Indeterminate) Team is located in red zone, team will reach site at 6:30PM. INC391776 HAIDN307 PORRIER Nord ZTE 2G+3G D Talkpool 6/14/2020 23:34 0:46:36 Power Generator failure (Indeterminate) Team is informed. ETA 2:30 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 22:37:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 04:37:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1506:33:55 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 429:44:55 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 349:49:55 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 178:13:55 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 170:21:55 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 47:09:55 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 39:35:55 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 35:29:55 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 29:45:55 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 14:49:55 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391466 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/14/2020 11:30 13:05:55 RBS RBS Fault (RUS failure) Faulty RUS01B5 needed to be repalced. Spare not yet available INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 13:01:55 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site , new spare requested for replacement INC391713 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/14/2020 16:58 7:37:55 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site at night, ETA 7:00AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 14 23:24:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 05:24:45 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 9 3 8 14 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 3 0 0 17 ZTE 6 6 0 0 6 Huawei 11 11 11 2 11 Network 32 20 11 2 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 1 1 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 828:11:24 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 459:56:24 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 301:37:24 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/5/2020 14:53 226:28:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 199:39:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 121:01:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 80:27:24 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 65:45:24 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 38:59:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 18:20:24 Power Power Failure (Gasket Faulty) Faulty Gasket need to be replaced. A Request has been made. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 14:16:24 Power Power Failure (Indeterminate) Fuel and water are mixed on site. More feedback is expected from Talkpool Team INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 12:44:24 Power Power Failure (Indeterminate) Thermostat pipe is faulty, team will replace it 6/15/2020. ETR to be provided. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/14/2020 15:44 9:37:24 Power Power Failure (Indeterminate) Security situation needs to be evaluated as site is located in red zone. More update to be share once available. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 8:36:24 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 8:36:24 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 8:33:24 Power Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391761 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 7:59:24 Power Generator Failure (Faulty AVR) AVR faulty. Follow is ongoing. More update will be provided 6/15/2020 8:00AM INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 6:59:24 Power Generator failure (Indeterminate) Because of lot of rain, team can't reach the site. ETA not yet available INC391679 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/14/2020 18:34 6:47:24 Power Generator failure (Indeterminate) No access at night due to private poverty. INC391683 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 6:19:24 Power Generator failure (Indeterminate) ISLAND SITE, Team can't reach the site at night . ETA to be provide INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 5:55:24 Power Generator failure (Indeterminate) Affected by HDN251 INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 5:55:24 Power Generator failure (Indeterminate) Unsafe area due to bandit. Team can't go at night. ETA 7:00 AM INC391745 HDC370 COLLADERE Centre Ericsson 2G D Talkpool 6/14/2020 19:26 5:55:24 Power Generator failure (Indeterminate) Talkpool don't push team to reach the site INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 5:55:24 Power Generator failure (Indeterminate) No starter battery on the site. Follow up is ongoing. ETA not yet available INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 6/14/2020 21:14 4:07:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/14/2020 at 11:20 PM. ETR to be provided. INC391751 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/14/2020 21:54 3:27:24 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC391757 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 22:07 3:14:24 Power Generator failure (Indeterminate) Access issue on site. Team will back on site, around 7:00AM INC391766 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 22:39 2:42:24 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site at 6:30PM. INC391772 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 23:20 2:01:24 Power Power Failure (Indeterminate) According to talkpool, team cannot cross martissant to reach the site. ETA 6:00AM. INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 1:49:24 Transmission Transmission (Indeterminate) Team is informed , ETA 7:00AM INC391776 HAIDN307 PORRIER Nord ZTE 2G+3G D Talkpool 6/14/2020 23:34 1:47:24 Power Generator failure (Indeterminate) Team is informed. ETA 2:30 AM INC391786 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 0:09 1:12:24 Power Power Failure (Indeterminate) No access at night, team will reach site 6/15/2020 ETA to be provided. INC391786 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 0:09 1:12:24 Dependent Affected by the power issue at the main site Affected by HDO021 INC391788 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 0:25 0:56:24 Power Power Failure (Solar System failure) Solar site , it will be up with solar power ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 01:22:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 07:22:53 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 10 5 8 19 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 3 1 0 21 ZTE 7 7 1 0 7 Huawei 14 14 14 0 14 Network 41 24 16 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 2 0 1 5 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 830:10:07 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 461:55:07 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 303:36:07 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 228:27:07 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 201:38:07 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 123:00:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 82:26:07 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 67:44:07 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 40:58:07 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 20:19:07 Power Power Failure (Gasket Faulty) Faulty Gasket need to be replaced. A Request has been made. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 16:15:07 Power Power Failure (Indeterminate) Fuel and water are mixed on site. More feedback is expected from Talkpool Team INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 14:43:07 Power Power Failure (Indeterminate) Thermostat pipe is faulty, team will replace it 6/15/2020. ETR to be provided. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 11:36:07 Power Power Failure (Indeterminate) Security situation needs to be evaluated as site is located in red zone. More update to be share once available. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 10:35:07 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 10:35:07 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 10:32:07 Power Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391761 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 9:58:07 Power Generator Failure (Faulty AVR) AVR faulty. Follow is ongoing. More update will be provided 6/15/2020 8:00AM INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 8:58:07 Power Generator failure (Indeterminate) Because of lot of rain, team can't reach the site. ETA not yet available INC391679 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/14/2020 18:34 8:46:07 Power Generator failure (Indeterminate) No access at night due to private property INC391683 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 8:18:07 Power Generator failure (Indeterminate) ISLAND SITE, Team can't reach the site at night . ETA to be provide INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 7:54:07 Dependent Affected by the power issue at the main site Affected by HDN251 INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 7:54:07 Power Generator failure (Indeterminate) Unsafe area due to bandit. Team can't go at night. ETA 7:00 AM INC391745 HDC370 COLLADERE Centre Ericsson 2G D Talkpool 6/14/2020 19:26 7:54:07 Power Generator failure (Indeterminate) Talkpool don't push team to reach the site INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 7:54:07 Power Generator failure (Indeterminate) No starter battery on the site. Follow up is ongoing. ETA not yet available INC391755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G D Talkpool 6/14/2020 19:26 7:54:07 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/14/2020 21:14 6:06:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/14/2020 at 11:20 PM. ETR to be provided. INC391751 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/14/2020 21:54 5:26:07 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC391757 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 22:07 5:13:07 Power Generator failure (Indeterminate) Access issue on site. Team will back on site, around 7:00AM INC391766 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 22:39 4:41:07 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site at 6:30PM. INC391772 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 23:20 4:00:07 Power Power Failure (Indeterminate) According to talkpool, team cannot cross martissant to reach the site. ETA 6:00AM. INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 3:48:07 Transmission Transmission (Indeterminate) Team is informed , ETA 7:00AM INC391776 HAIDN307 PORRIER Nord ZTE 2G+3G D Talkpool 6/14/2020 23:34 3:46:07 Power Generator failure (Indeterminate) Talkpool refuses to provide update INC391786 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 0:09 3:11:07 Power Power Failure (Indeterminate) No access at night, team will reach site 6/15/2020 ETA 7:00AM. INC391786 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 0:09 3:11:07 Dependent Affected by the power issue at the main site Affected by HDO021 INC391788 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 0:25 2:55:07 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391759 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/15/2020 0:43 2:37:07 Power Power Failure (Indeterminate) Owner turned off the genset due to noise, Team will restart it 6/15/2020,at 7:00 AM INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 1:22 1:58:07 Power Generator failure (Indeterminate) Team is informed , ETA 6:30AM INC391797 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/15/2020 1:50 1:30:07 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC391764 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE D O&M Fuel 6/15/2020 2:32 0:48:07 Power Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391764 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 0:48:07 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC391764 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 0:48:07 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC391764 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M Fuel 6/15/2020 2:32 0:48:07 Dependent Affected by the fuel issue at the main site Affected by HDO307 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 01:27:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 07:27:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1509:24:58 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 432:35:58 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 352:40:58 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 181:04:58 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 173:12:58 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 50:00:58 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 42:26:58 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 38:20:58 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 32:36:58 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 17:40:58 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391466 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/14/2020 11:30 15:56:58 RBS RBS Fault (RUS failure) Faulty RUS01B5 needed to be replaced. Spare not yet available INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 15:52:58 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site , new spare requested for replacement INC391713 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/14/2020 16:58 10:28:58 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site at night, ETA 7:00AM INC391778 HDS020 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 23:42 3:44:58 RBS RBS Fault (RUS failure) RUS01B3 is faulty on site , new spare requested for replacement Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 02:16:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 08:16:13 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 12 3 9 21 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 3 1 0 23 ZTE 7 7 1 0 7 Huawei 15 15 15 3 15 Network 44 25 17 3 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 37 2 0 1 5 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 831:00:14 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 462:45:14 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 304:26:14 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 229:17:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 202:28:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 123:50:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 83:16:14 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 68:34:14 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 41:48:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 21:09:14 Power Power Failure (Gasket Faulty) Faulty Gasket need to be replaced. A Request has been made. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 17:05:14 Power Power Failure (Indeterminate) Fuel and water are mixed on site. More feedback is expected from Talkpool Team INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 15:33:14 Power Power Failure (Indeterminate) Thermosthat pipe is faulty, team will replace it 6/15/2020. ETR to be provided. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/14/2020 15:44 12:26:14 Power Power Failure (Indeterminate) Security situation needs to be evaluated as site is located in red zone. More update to be share once available. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 11:25:14 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 11:25:14 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 11:22:14 Power Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391761 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 10:48:14 Power Generator Failure (Faulty AVR) AVR faulty. Follow is ongoing. More update will be provided 6/15/2020 8:00AM INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 9:48:14 Power Generator failure (Indeterminate) Because of lot of rain, team can't reach the site. ETA not yet available INC391679 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/14/2020 18:34 9:36:14 Power Generator failure (Indeterminate) No access at night due to private property. INC391683 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 9:08:14 Power Generator failure (Indeterminate) ISLAND SITE, Team can't reach the site at night . ETA to be provide INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 8:44:14 Dependent Affected by the power issue at the main site Affected by HDN251 INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 8:44:14 Power Generator failure (Indeterminate) Unsafe area due to bandit. Team can't go at nigth. ETA 7:00 AM INC391745 HDC370 COLLADERE Centre Ericsson 2G D Talkpool 6/14/2020 19:26 8:44:14 Power Generator failure (Indeterminate) Talkpool don't push team to reach the site INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 8:44:14 Power Generator failure (Indeterminate) No statter battery on the site. Follow up is ongoing. ETA not yet available INC391755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G D Talkpool 6/14/2020 19:26 8:44:14 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M FUEL 6/14/2020 21:14 6:56:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/14/2020 at 11:20 PM. ETR to be provided. INC391751 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/14/2020 21:54 6:16:14 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC391757 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 22:07 6:03:14 Power Generator failure (Indeterminate) Access issue on site. Team will back on site, around 7:00AM INC391766 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 22:39 5:31:14 Power Power Failure (Indeterminate) Site is located in red zone, team will reach site at 6:30PM. INC391772 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 23:20 4:50:14 Power Power Failure (Indeterminate) According to talkpool, team cannot cross martissant to reach the site. ETA 6:00AM. INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 4:38:14 Transmission Transmission (Indeterminate) Team is informed , ETA 7:00AM INC391776 HAIDN307 PORRIER Nord ZTE 2G+3G D Talkpool 6/14/2020 23:34 4:36:14 Power Generator failure (Indeterminate) Talkpool refuses to provide update INC391786 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 0:09 4:01:14 Power Power Failure (Indeterminate) No access at night, team will reach site 6/15/2020 ETA 7:00AM. INC391786 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/15/2020 0:09 4:01:14 Dependent Affected by the power issue at the main site Affected by HDO021 INC391788 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 0:25 3:45:14 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391759 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/15/2020 0:43 3:27:14 Power Power Failure (Indeterminate) Owner turned off the genset due to noise, team will restart it 6/15/2020,at 7:00 AM INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 1:22 2:48:14 Power Generator failure (Indeterminate) Team is informed , ETA 6:30AM INC391797 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/15/2020 1:50 2:20:14 Power Generator failure (Indeterminate) Team is informed , ETA 6:10AM INC391764 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE D O&M Fuel 6/15/2020 2:32 1:38:14 Power Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391764 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 1:38:14 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC391764 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 1:38:14 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC391764 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M Fuel 6/15/2020 2:32 1:38:14 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 0:46:14 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391809 HDN125 DEBOCHE Nord Ericsson 2G D Talkpool 6/15/2020 3:26 0:44:14 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC391808 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/15/2020 3:27 0:43:14 Power Power Failure (Indeterminate) Team has been informed, ETA 5:00AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 03:44:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 09:44:25 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 Message-ID: Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 04:37:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 10:37:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1512:34:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 435:45:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 355:50:41 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 184:14:41 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 176:22:41 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 53:10:41 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 45:36:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 41:30:41 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 35:46:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 20:50:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391466 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/14/2020 11:30 19:06:41 RBS RBS Fault (RUS failure) Faulty RUS01B5 needed to be repalced. Spare not yet available INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 19:02:41 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site , new spare requested for replacement INC391713 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/14/2020 16:58 13:38:41 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site at night, ETA 7:00AM INC391778 HDS020 MONCHILE_2 Sud-Est Ericsson 2G D Talkpool 6/14/2020 23:42 6:54:41 RBS RBS Fault (RUS failure) RUS01B3 is faulty on site , new spare requested for replacement INC391829 HDO378 CHATULEY Ouest Ericsson 2G D Talkpool 6/15/2020 4:46 1:50:41 Power Power Failure (Indeterminate) Team is informed, ETA 7:30AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 05:02:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 11:02:07 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 15th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 15th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 833:41:56 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 465:26:56 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 307:07:56 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 231:58:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 205:09:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 126:31:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 85:57:56 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 71:15:56 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 44:29:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 23:50:56 Power Power Failure (Gasket Faulty) Faulty Gasket need to be replaced. A Request has been made. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 19:46:56 Power Power Failure (Indeterminate) Fuel and water are mixed on site. More feedback is expected from Talkpool Team INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 18:14:56 Power Power Failure (Indeterminate) Thermostat pipe is faulty, team will replace it 6/15/2020. ETR to be provided. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 15:07:56 Power Power Failure (Indeterminate) Security situation needs to be evaluated as site is located in red zone. More update to be share once available. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 14:06:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 14:06:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 14:03:56 Power Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391761 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 13:29:56 Power Generator Failure (Faulty AVR) AVR faulty. Follow is ongoing. More update will be provided 6/15/2020 8:00AM INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 12:29:56 Power Generator failure (Indeterminate) Because of lot of rain, team can't reach the site. ETA not yet available INC391679 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/14/2020 18:34 12:17:56 Power Generator failure (Indeterminate) No access at night due to private property. Team will be on site at 7:00AM INC391683 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 11:49:56 Power Generator failure (Indeterminate) ISLAND SITE, Team can't reach the site at night . ETA 7:00AM INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Dependent Affected by the power issue at the main site Affected by HDN251 INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 11:25:56 Power Generator failure (Indeterminate) Talkpool don't push team at night. ETA 7:00 AM INC391745 HDC370 COLLADERE Centre Ericsson 2G C Talkpool 6/14/2020 19:26 11:25:56 Power Generator failure (Indeterminate) Talkpool don't push team at night. ETA 7:00 AM INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Power Generator failure (Indeterminate) Team is working on the site INC391755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 11:25:56 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC391695 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391690 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/14/2020 21:14 9:37:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/14/2020 at 11:20 PM. ETR to be provided. INC391757 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 22:07 8:44:56 Power Generator failure (Indeterminate) Access issue on site. Team will back on site, arround 7:00AM INC391766 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 22:39 8:12:56 Power Power Failure (Indeterminate) Team is waiting for access. INC391772 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 23:20 7:31:56 Power Power Failure (Indeterminate) Team is on site. INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 7:19:56 Transmission Transmission (Indeterminate) Team is informed , ETA 7:00AM INC391786 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 0:09 6:42:56 Power Power Failure (Indeterminate) No access at night, team will reach site 6/15/2020 ETA 7:00AM. INC391786 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 0:09 6:42:56 Dependent Affected by the power issue at the main site Affected by HDO021 INC391788 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 0:25 6:26:56 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391759 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/15/2020 0:43 6:08:56 Power Power Failure (Indeterminate) Owner turned off the genset due to noise, team will restart it 6/15/2020,at 7:00 AM INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 1:22 5:29:56 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC391797 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/15/2020 1:50 5:01:56 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC391764 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 4:19:56 Power Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391764 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 4:19:56 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC391764 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 4:19:56 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC391764 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M Fuel 6/15/2020 2:32 4:19:56 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 3:27:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391809 HDN125 DEBOCHE Nord Ericsson 2G C Talkpool 6/15/2020 3:26 3:25:56 Power Generator failure (Indeterminate) Portable genset out of fuel, ETA 7:00 AM INC391809 HDN108 DESGRANGES Nord Ericsson 3G A Talkpool 6/15/2020 3:26 3:25:56 Dependent Affected by the power issue at the main site Affected by HDN125 INC391833 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/15/2020 5:22 1:29:56 Power Generator failure (Indeterminate) Team is informed. ETA 9:00 AM INC391835 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 6/15/2020 5:56 0:55:56 Power Generator failure (Indeterminate) Team is informed , not yet provide INC391836 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/15/2020 6:05 0:46:56 Power Generator failure (Indeterminate) Team is informed , not yet provide INC391820 HAIDO606 FONTAMARA_27_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 6:05 0:46:56 Power Power Failure (Indeterminate) Team has been informed, ETA 6:30AMexpired more update is expected from team. INC391837 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 6:06 0:45:56 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391842 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 6:16 0:35:56 Power Power Failure (Indeterminate) Team is aware, ETA 7:45AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1512:49:56 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 436:00:56 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 356:05:56 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 184:29:56 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 176:37:56 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 53:25:56 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 45:51:56 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 41:45:56 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 36:01:56 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 21:05:56 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391466 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/14/2020 11:30 19:21:56 RBS RBS Fault (RUS failure) Faulty RUS01B5 needed to be replaced. Spare not yet available INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 19:17:56 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site , new spare requested for replacement INC391713 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/14/2020 16:58 13:53:56 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site at night, ETA 7:00AM INC391778 HDS020 MONCHILE_2 Sud-Est Ericsson 2G D Talkpool 6/14/2020 23:42 7:09:56 RBS RBS Fault (RUS failure) RUS01B3 is faulty on site , new spare requested for replacement INC391829 HDO378 CHATULEY Ouest Ericsson 2G D Talkpool 6/15/2020 4:46 2:05:56 Power Power Failure (Indeterminate) Team is informed, ETA 7:30AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391597 HAIDN010 BARRIERE_BOUTEILLE North ZTE 2G+3G+LTE A Talkpool 6/14/2020 18:52 6/15/2020 0:32 5:40:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. Need to be justified 1/2 Gal of coolant added INC391473 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/14/2020 11:46 6/15/2020 0:32 12:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified More information is expected from team INC391674 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 6/15/2020 0:32 5:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back up by itself INC391674 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 6/15/2020 0:32 5:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back up by itself INC391637 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/14/2020 17:22 6/15/2020 0:32 7:10:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Indeterminate Need to be justified More information is expected from team INC391637 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/14/2020 17:22 6/15/2020 0:32 7:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Back up with the mains site INC391607 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 16:48 6/15/2020 0:32 7:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Rescue has been made INC391607 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 16:48 6/15/2020 0:32 7:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Back up with the mains site INC391648 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 6/14/2020 17:54 6/15/2020 0:32 6:38:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low Voltage Need to be justified Add 1 gallon oil/restart genset INC391607 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 16:48 6/15/2020 0:32 7:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Back up with the mains site INC391607 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 16:48 6/15/2020 0:32 7:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Rescue has been made INC391607 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 16:48 6/15/2020 0:32 7:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Back up with the mains site INC391794 HAIDN038 RUE 18K Nord ZTE 2G+3G+LTE B Talkpool 6/15/2020 5:21 6/15/2020 6:04 0:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM OK More information is expected from team INC391794 HAIDN045 BERGER Nord ZTE 2G+3G B Talkpool 6/15/2020 5:21 6/15/2020 6:04 0:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN0378 Cascaded Back up with the mains site INC391794 HAIDN012 BAND_DU_NORD Nord ZTE 2G+3G+LTE B Talkpool 6/15/2020 5:21 6/15/2020 6:04 0:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN0378 Cascaded Back up with the mains site INC391776 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 6/14/2020 23:34 6/15/2020 6:30 6:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM Need to be justified More information is expected from team INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 6/14/2020 20:30 26:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Fuel issue) Fuel Delivery Delay Fuel added and genset started . INC391628 HAIDS134 PAULYN Sud ZTE 2G+3G C Talkpool 6/14/2020 16:49 6/14/2020 21:17 4:28:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to head cylinder leak Need to be justified 1 gallon coolant,3/4 gallon oil added restart the genset INC391628 HAIDS130 TUFFET Sud ZTE 2G+3G C Talkpool 6/14/2020 16:49 6/14/2020 21:17 4:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS134 Cascaded Back in the air with the main site INC391665 HAIDS234 TOUYAC Sud ZTE 2G C Talkpool 6/14/2020 18:40 6/14/2020 20:40 2:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK Alarm clear by itself INC391729 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/14/2020 20:56 6/14/2020 23:40 2:44:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Load breaker trip OK Config prob and reset load breaker INC391751 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/14/2020 21:54 6/15/2020 5:20 7:26:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified power team reset rbs breaker INC391640 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 17:17 6/14/2020 19:59 2:42:00 4:00:00 Compliant Power Generator Failure (Overheat) Overheat due radiator dirty. OK 1 gallon of coolant added and genset restarted. INC391640 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 17:17 6/14/2020 19:59 2:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO554. Cascaded Back on air without intervention INC391688 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 19:22 6/14/2020 21:01 1:39:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Reset breaker and genset restarted. INC391703 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 19:58 6/14/2020 20:44 0:46:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery was faulty OK Team restart genset with another battery. INC391649 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 17:43 6/14/2020 21:45 4:02:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery was faulty OK Team restart genset with another battery. INC391808 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/15/2020 3:27 6/15/2020 5:31 2:04:00 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded OK Team fix the issue and genset restarted. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 05:23:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 11:23:33 +0000 Subject: [Rantt] High temperature at SDH011(OBLEON) Message-ID: Nikhil/Gerry, Can you please you please provide the last update regarding high temperature alarm at SDH011. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From nikhil.govind at talkpool.com Mon Jun 15 05:59:27 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 15 Jun 2020 11:59:27 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 15th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-11-2020 13:10 833:41:56 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 465:26:56 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 307:07:56 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 06-05-2020 14:53 231:58:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 205:09:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 06-10-2020 00:20 126:31:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 06-11-2020 16:54 85:57:56 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Digicel 06-12-2020 07:36 71:15:56 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 44:29:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 23:50:56 Power Power Failure (Gasket Faulty) ETA 12PM WITH SPARE HEAD CYLINDER ON SITE INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 19:46:56 Power Power Failure (Indeterminate) Fuel and water are mixed on site. More feedback is expected from Talkpool Team INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 18:14:56 Power Power Failure (Indeterminate) Thermostat pipe is faulty, team will replace it 6/15/2020. ETR to be provided. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 15:07:56 Power Power Failure (Indeterminate) Security situation needs to be evaluated as site is located in red zone. More update to be share once available. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 14:06:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 14:06:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 14:03:56 Fuel Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391761 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 13:29:56 Power Generator Failure (Faulty AVR) TEAM IS WORKING TO REPLACE THE AVR INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 12:29:56 Power Generator failure (Indeterminate) TEAM IS WORKING INC391679 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/14/2020 18:34 12:17:56 Power Generator failure (Indeterminate) Team is waiting for access. INC391683 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 11:49:56 Power Generator failure (Indeterminate) Team is waiting for access. INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Dependent Affected by the FUEL issue at the main site Affected by HDN251 INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 11:25:56 Power Generator failure (Indeterminate) REVISED ETA 10:15AM INC391745 HDC370 COLLADERE Centre Ericsson 2G C Talkpool 6/14/2020 19:26 11:25:56 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Fuel Generator failure (Fuel issue) OUT OF FUEL INC391755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 11:25:56 Power Generator failure (Indeterminate) TEAM WILL ARRIVE BY 8:15AM INC391695 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391690 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/14/2020 21:14 09:37:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/14/2020 at 11:20 PM. ETR to be provided. INC391757 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 22:07 08:44:56 Power Generator failure (Indeterminate) TEAM IS WAITING FOR ACCESS INC391766 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/14/2020 22:39 08:12:56 Fuel Generator failure (Fuel issue) OUT OF FUEL INC391772 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 23:20 07:31:56 Power Power Failure (Indeterminate) Team is on site. INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 07:19:56 Transmission Transmission (Indeterminate) Team is informed , ETA 7:00AM INC391786 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 0:09 06:42:56 Power Power Failure (Indeterminate) RESTORED INC391786 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 0:09 06:42:56 Dependent Affected by the power issue at the main site RESTORED INC391788 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 0:25 06:26:56 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391759 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/15/2020 0:43 06:08:56 Power Power Failure (Indeterminate) RESTORED INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 1:22 05:29:56 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC391797 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/15/2020 1:50 05:01:56 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC391764 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 04:19:56 Fuel Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391764 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 04:19:56 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC391764 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 04:19:56 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC391764 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M Fuel 6/15/2020 2:32 04:19:56 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 03:27:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391809 HDN125 DEBOCHE Nord Ericsson 2G C Talkpool 6/15/2020 3:26 03:25:56 Power Generator failure (Indeterminate) Portable genset out of fuel, ETA 7:00 AM INC391809 HDN108 DESGRANGES Nord Ericsson 3G A Talkpool 6/15/2020 3:26 03:25:56 Dependent Affected by the power issue at the main site Affected by HDN125 INC391833 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/15/2020 5:22 01:29:56 Power Generator failure (Indeterminate) RESTORED INC391835 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 6/15/2020 5:56 00:55:56 Power Generator failure (Indeterminate) ETA 8:45AM INC391836 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/15/2020 6:05 00:46:56 Power Generator failure (Indeterminate) RESTORED INC391820 HAIDO606 FONTAMARA_27_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 6:05 00:46:56 Power Power Failure (Indeterminate) Team is waiting for access. INC391837 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 6:06 00:45:56 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391842 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 6:16 00:35:56 Power Power Failure (Indeterminate) TEAM IS WAITING FOR ACCESS Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 15 June 2020 07:03 To: Haiti Noc; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this June 15th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this June 15th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 833:41:56 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 465:26:56 Power Generator failure (Indeterminate) Site is out of fuel confimed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 307:07:56 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 231:58:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 205:09:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 126:31:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 85:57:56 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 71:15:56 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 44:29:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 23:50:56 Power Power Failure (Gasket Faulty) Faulty Gasket need to be replaced. A Request has been made. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 19:46:56 Power Power Failure (Indeterminate) Fuel and water are mixed on site. More feedback is expected from Talkpool Team INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 18:14:56 Power Power Failure (Indeterminate) Thermostat pipe is faulty, team will replace it 6/15/2020. ETR to be provided. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 15:07:56 Power Power Failure (Indeterminate) Security situation needs to be evaluated as site is located in red zone. More update to be share once available. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 14:06:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 14:06:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 14:03:56 Power Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391761 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 13:29:56 Power Generator Failure (Faulty AVR) AVR faulty. Follow is ongoing. More update will be provided 6/15/2020 8:00AM INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 12:29:56 Power Generator failure (Indeterminate) Because of lot of rain, team can't reach the site. ETA not yet available INC391679 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/14/2020 18:34 12:17:56 Power Generator failure (Indeterminate) No access at night due to private property. Team will be on site at 7:00AM INC391683 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 11:49:56 Power Generator failure (Indeterminate) ISLAND SITE, Team can't reach the site at night . ETA 7:00AM INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Dependent Affected by the power issue at the main site Affected by HDN251 INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 11:25:56 Power Generator failure (Indeterminate) Talkpool don't push team at night. ETA 7:00 AM INC391745 HDC370 COLLADERE Centre Ericsson 2G C Talkpool 6/14/2020 19:26 11:25:56 Power Generator failure (Indeterminate) Talkpool don't push team at night. ETA 7:00 AM INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Power Generator failure (Indeterminate) Team is working on the site INC391755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 11:25:56 Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM INC391695 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391690 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/14/2020 19:26 11:25:56 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/14/2020 21:14 9:37:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/14/2020 at 11:20 PM. ETR to be provided. INC391757 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 22:07 8:44:56 Power Generator failure (Indeterminate) Access issue on site. Team will back on site, arround 7:00AM INC391766 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 22:39 8:12:56 Power Power Failure (Indeterminate) Team is waiting for access. INC391772 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 23:20 7:31:56 Power Power Failure (Indeterminate) Team is on site. INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 7:19:56 Transmission Transmission (Indeterminate) Team is informed , ETA 7:00AM INC391786 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 0:09 6:42:56 Power Power Failure (Indeterminate) No access at night, team will reach site 6/15/2020 ETA 7:00AM. INC391786 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 0:09 6:42:56 Dependent Affected by the power issue at the main site Affected by HDO021 INC391788 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 0:25 6:26:56 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391759 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/15/2020 0:43 6:08:56 Power Power Failure (Indeterminate) Owner turned off the genset due to noise, team will restart it 6/15/2020,at 7:00 AM INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 1:22 5:29:56 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC391797 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/15/2020 1:50 5:01:56 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC391764 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 4:19:56 Power Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391764 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 4:19:56 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC391764 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 4:19:56 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC391764 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M Fuel 6/15/2020 2:32 4:19:56 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 3:27:56 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391809 HDN125 DEBOCHE Nord Ericsson 2G C Talkpool 6/15/2020 3:26 3:25:56 Power Generator failure (Indeterminate) Portable genset out of fuel, ETA 7:00 AM INC391809 HDN108 DESGRANGES Nord Ericsson 3G A Talkpool 6/15/2020 3:26 3:25:56 Dependent Affected by the power issue at the main site Affected by HDN125 INC391833 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/15/2020 5:22 1:29:56 Power Generator failure (Indeterminate) Team is informed. ETA 9:00 AM INC391835 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 6/15/2020 5:56 0:55:56 Power Generator failure (Indeterminate) Team is informed , not yet provide INC391836 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/15/2020 6:05 0:46:56 Power Generator failure (Indeterminate) Team is informed , not yet provide INC391820 HAIDO606 FONTAMARA_27_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 6:05 0:46:56 Power Power Failure (Indeterminate) Team has been informed, ETA 6:30AMexpired more update is expected from team. INC391837 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 6:06 0:45:56 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC391842 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 6:16 0:35:56 Power Power Failure (Indeterminate) Team is aware, ETA 7:45AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1512:49:56 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 436:00:56 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 356:05:56 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 184:29:56 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 176:37:56 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 53:25:56 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/13/2020 9:00 45:51:56 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 41:45:56 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 36:01:56 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 21:05:56 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391466 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/14/2020 11:30 19:21:56 RBS RBS Fault (RUS failure) Faulty RUS01B5 needed to be replaced. Spare not yet available INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 19:17:56 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site , new spare requested for replacement INC391713 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/14/2020 16:58 13:53:56 RBS RBS Fault (Indeterminate) Talkpool is not manage his Team to reach the site at night, ETA 7:00AM INC391778 HDS020 MONCHILE_2 Sud-Est Ericsson 2G D Talkpool 6/14/2020 23:42 7:09:56 RBS RBS Fault (RUS failure) RUS01B3 is faulty on site , new spare requested for replacement INC391829 HDO378 CHATULEY Ouest Ericsson 2G D Talkpool 6/15/2020 4:46 2:05:56 Power Power Failure (Indeterminate) Team is informed, ETA 7:30AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391597 HAIDN010 BARRIERE_BOUTEILLE North ZTE 2G+3G+LTE A Talkpool 6/14/2020 18:52 6/15/2020 0:32 5:40:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp. Need to be justified 1/2 Gal of coolant added INC391473 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/14/2020 11:46 6/15/2020 0:32 12:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified More information is expected from team INC391674 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 6/15/2020 0:32 5:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back up by itself INC391674 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 6/15/2020 0:32 5:30:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back up by itself INC391637 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/14/2020 17:22 6/15/2020 0:32 7:10:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Indeterminate Need to be justified More information is expected from team INC391637 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/14/2020 17:22 6/15/2020 0:32 7:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Back up with the mains site INC391607 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 16:48 6/15/2020 0:32 7:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Rescue has been made INC391607 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 16:48 6/15/2020 0:32 7:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Back up with the mains site INC391648 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 6/14/2020 17:54 6/15/2020 0:32 6:38:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low Voltage Need to be justified Add 1 gallon oil/restart genset INC391607 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 16:48 6/15/2020 0:32 7:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Back up with the mains site INC391607 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/14/2020 16:48 6/15/2020 0:32 7:44:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Rescue has been made INC391607 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/14/2020 16:48 6/15/2020 0:32 7:44:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Back up with the mains site INC391794 HAIDN038 RUE 18K Nord ZTE 2G+3G+LTE B Talkpool 6/15/2020 5:21 6/15/2020 6:04 0:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM OK More information is expected from team INC391794 HAIDN045 BERGER Nord ZTE 2G+3G B Talkpool 6/15/2020 5:21 6/15/2020 6:04 0:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN0378 Cascaded Back up with the mains site INC391794 HAIDN012 BAND_DU_NORD Nord ZTE 2G+3G+LTE B Talkpool 6/15/2020 5:21 6/15/2020 6:04 0:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN0378 Cascaded Back up with the mains site INC391776 HAIDN307 PORRIER Nord ZTE 2G+3G B Talkpool 6/14/2020 23:34 6/15/2020 6:30 6:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Team is informed. ETA 7:00 AM Need to be justified More information is expected from team INC391204 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/13/2020 18:30 6/14/2020 20:30 26:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Fuel issue) Fuel Delivery Delay Fuel added and genset started . INC391628 HAIDS134 PAULYN Sud ZTE 2G+3G C Talkpool 6/14/2020 16:49 6/14/2020 21:17 4:28:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due to head cylinder leak Need to be justified 1 gallon coolant,3/4 gallon oil added restart the genset INC391628 HAIDS130 TUFFET Sud ZTE 2G+3G C Talkpool 6/14/2020 16:49 6/14/2020 21:17 4:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS134 Cascaded Back in the air with the main site INC391665 HAIDS234 TOUYAC Sud ZTE 2G C Talkpool 6/14/2020 18:40 6/14/2020 20:40 2:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) (Indeterminate) OK Alarm clear by itself INC391729 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/14/2020 20:56 6/14/2020 23:40 2:44:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Load breaker trip OK Config prob and reset load breaker INC391751 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/14/2020 21:54 6/15/2020 5:20 7:26:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) (Indeterminate) Need to be justified power team reset rbs breaker INC391640 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 17:17 6/14/2020 19:59 2:42:00 4:00:00 Compliant Power Generator Failure (Overheat) Overheat due radiator dirty. OK 1 gallon of coolant added and genset restarted. INC391640 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 17:17 6/14/2020 19:59 2:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDO554. Cascaded Back on air without intervention INC391688 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 19:22 6/14/2020 21:01 1:39:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Reset breaker and genset restarted. INC391703 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 19:58 6/14/2020 20:44 0:46:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery was faulty OK Team restart genset with another battery. INC391649 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 17:43 6/14/2020 21:45 4:02:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery was faulty OK Team restart genset with another battery. INC391808 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/15/2020 3:27 6/15/2020 5:31 2:04:00 4:00:00 Compliant Power Generator Failure (Overloaded) Overloaded OK Team fix the issue and genset restarted. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[76064472].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[76064472].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 66DA02D8297D4F67B651170190430EDF.jpg Type: image/jpeg Size: 10377 bytes Desc: 66DA02D8297D4F67B651170190430EDF.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 939FEBAD6C5B48AC9F12F586E43B0FD3.png Type: image/png Size: 132 bytes Desc: 939FEBAD6C5B48AC9F12F586E43B0FD3.png URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 06:29:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 12:29:54 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 13 3 8 17 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 4 1 0 24 ZTE 5 5 1 0 5 Huawei 12 12 12 2 12 Network 39 21 14 2 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 6 0 1 5 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 835:01:34 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 466:46:12 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 308:26:41 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 233:18:34 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 206:33:18 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 127:51:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 87:18:24 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 72:35:46 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 45:53:40 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 25:11:12 Power Power Failure (Gasket Faulty) Faulty Gasket need to be replaced. ETA 12:10 pm. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 21:06:50 Power Power Failure (Indeterminate) Fuel and water are mixed on site. More feedback is expected from Talkpool Team INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 19:34:34 Power Power Failure (Indeterminate) Thermostat pipe is faulty, team will replace it 6/15/2020. ETR to be provided. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/14/2020 15:44 16:27:24 Power Power Failure (Indeterminate) Security situation needs to be evaluated as site is located in red zone. More update to be share once available. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 15:30:40 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 15:30:40 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 15:27:08 Fuel Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391761 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 14:53:20 Power Generator Failure (Faulty AVR) Team is working on the site. INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 13:53:20 Power Generator failure (Indeterminate) Team is working on the site. INC391683 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 13:10:24 Power Generator failure (Indeterminate) Team is waiting for access. INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 12:49:20 Dependent Affected by the fuel issue at the main site Affected by HDN251 INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 12:49:20 Power Generator failure (Indeterminate) Talkpool don't push team at night. ETA expired, new ETA not provided yet. INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D O&M Fuel 6/14/2020 19:26 12:49:20 Fuel Generator failure (Fuel issue) Fuel team is informed 6/15/2020 7:42 AM. ETR to be provided by them INC391755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 12:49:20 Power Generator failure (Indeterminate) Talkpool don't push team at night. ETA expired, new ETA: 8:30 AM INC391695 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 19:26 12:49:20 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 12:49:20 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391690 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/14/2020 19:26 12:49:20 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD B O&M FUEL 6/14/2020 21:14 10:56:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/14/2020 at 11:20 PM. ETR to be provided. INC391766 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 22:39 9:31:36 Power Power Failure (Indeterminate) Site is out of fuel, waiting for confirmation INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 8:40:24 Transmission Transmission (Indeterminate) ETA 7:00 am expired; Team is working at HDO371 and will reach the site once issue solved. INC391797 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/15/2020 1:50 6:22:24 Power Generator failure (Indeterminate) Team is working on site. INC391764 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 5:43:20 Fuel Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391764 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 5:43:20 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC391764 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 5:43:20 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC391764 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M Fuel 6/15/2020 2:32 5:43:20 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 4:51:40 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391809 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/15/2020 3:26 4:49:22 Fuel Generator failure (Fuel issue) Portable genset out fuel/ The ETA 7:00 AM for the refueling is expired. New ETA is still awaited INC391809 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/15/2020 3:26 4:49:22 Dependent Affected by the power issue at the main site Affected by HDN125 INC391835 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 6/15/2020 5:56 2:16:24 Power Generator failure (Indeterminate) Team has been informed; ETA 8:45 am. INC391837 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 6:06 2:06:24 Power Power Failure (Solar System failure) Solar system failed; site should be back in service with the sun energy. INC391842 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 6:16 1:54:36 Power Power Failure (Indeterminate) Team is waiting for access. INC391852 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 7:20 0:50:36 Power Power Failure (Indeterminate) Team has been informed , ETA 9:00 AM ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From gerry.bolante at talkpool.com Mon Jun 15 06:31:41 2020 From: gerry.bolante at talkpool.com (Gerry Bolante) Date: Mon, 15 Jun 2020 12:31:41 +0000 Subject: [Rantt] High temperature at SDH011(OBLEON) In-Reply-To: References: Message-ID: Hello NOC, We are sending our Aircon Support team this morning. Technicians are still on site monitoring the Shelter. BR Gerry ________________________________ From: Jean Rosebert Dorcely on behalf of Haiti Noc Sent: Monday, June 15, 2020 7:23 AM To: Haiti Noc ; Jithin J Singh ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com ; 'David C.Vielot' Cc: Eng Teck Ng ; Francois Boyer ; Haiti Noc Subject: High temperature at SDH011(OBLEON) Nikhil/Gerry, Can you please you please provide the last update regarding high temperature alarm at SDH011. NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 07:36:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 13:36:45 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM. Sites off air by Class Class A B C D Total Total 9 4 7 9 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 4 1 0 15 ZTE 5 5 1 0 5 Huawei 9 9 9 2 9 Network 28 18 11 2 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 5 0 1 3 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 835:54:43 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 467:39:21 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 309:19:50 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 234:11:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 207:32:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 128:44:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 88:18:16 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 73:35:38 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 46:53:04 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 26:11:04 Power Power Failure (Gasket Faulty) Faulty Gasket need to be replaced. ETA 12:10 pm. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 22:06:42 Power Power Failure (Indeterminate) Fuel and water are mixed on site. More feedback is expected from Talkpool Team INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 20:27:43 Power Power Failure (Indeterminate) Thermostat pipe is faulty, team will replace it 6/15/2020. ETR to be provided. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/14/2020 15:44 17:20:33 Power Power Failure (Indeterminate) Security situation needs to be evaluated as site is located in red zone. More update to be share once available. INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 16:30:04 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 16:26:32 Fuel Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 13:48:44 Power Generator failure (Indeterminate) Talkpool don't push team at night. ETA expired, new ETA: 10:00 AM INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D O&M Fuel 6/14/2020 19:26 13:48:44 Fuel Generator failure (Fuel issue) Fuel team is informed 6/15/2020 7:42 AM. ETR to be provided by them INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 13:48:44 Dependent Affected by the fuel issue at the main site Affected by HDN251 INC391755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 13:48:44 Power Generator failure (Indeterminate) Team is waiting for the access. INC386309 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 13:48:44 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD B O&M FUEL 6/14/2020 21:14 11:49:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/14/2020 at 11:20 PM. ETR 9:50 AM INC391766 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/14/2020 22:39 10:24:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/15/2020 at 08:41 AM. ETR to be provided INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 9:40:16 Transmission Transmission (Indeterminate) ETA 7:00 am expired; Team is working at HDO371 and will reach the site once issue solved. INC391835 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 6/15/2020 5:56 3:16:16 Power Generator failure (Indeterminate) Team is waiting for access. INC391852 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 7:20 1:43:45 Power Power Failure (Indeterminate) Team is waiting for access INC391895 HAIDO033 LILAVOIS_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 8:16 0:48:35 Power Power Failure (Indeterminate) Team has been dispatched , ETA 9:30 AM INC391896 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/15/2020 8:26 0:45:49 Power Generator failure (Indeterminate) Team has been informed; ETA 9:30 am. INC391896 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/15/2020 8:26 0:45:49 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 0:45:49 Dependent Affected by the power issue at the main site Affected by HDO383 ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 07:38:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 13:38:33 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 9:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1427:56:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 357:59:23 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 351:07:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 186:57:06 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 178:31:23 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 55:53:03 RBS RBS Fault (Indeterminate) Team is informed, ETA 10:00 AM. INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 43:38:41 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 37:55:23 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 22:59:23 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391466 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/14/2020 11:30 21:15:23 RBS RBS Fault (RUS failure) Faulty RUS01B5 needed to be replaced. Spare not yet available INC391713 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/14/2020 16:58 16:21:06 RBS RBS Fault (Indeterminate) Team is on site. INC391778 HDS020 MONCHILE_2 Sud-Est Ericsson 2G D Talkpool 6/14/2020 23:42 9:37:06 RBS RBS Fault (RUS failure) RUS01B3 is faulty on site , new spare requested for replacement INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 7:40:14 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site , new spare requested for replacement INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 1:49:06 RBS RBS Fault (Indeterminate) Team is informed, ETA 09:30 AM. INC391896 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 0:53:06 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/15/2020 8:26 0:53:06 Dependent Affected by the power issue at the main site Affected by HDO383 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 07:39:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 13:39:52 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 9:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391828 HDC006 PORTAIL_GUEPE North Huawei B Talkpool 6/15/20 4:30 4:55:57 Power Power Failure (Indeterminate) Talkpool Team reported that site out of fuel . Pictures area waiting for confirmation Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon Jun 15 07:57:43 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 15 Jun 2020 13:57:43 +0000 Subject: [Rantt] High temperature at SDH011(OBLEON) In-Reply-To: References: , Message-ID: Hello NOC, Please confirm if the high temperature alarm cleared. As per team, Aircon is working properly and temperature inside shelter is normal. Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Gerry Bolante Sent: 15 June 2020 08:31 To: Haiti Noc; Jithin J Singh; 'rantt at tpmanagementsa.com'; Nikhil Govind; astrid.argana at tpmanagementsa.com; 'David C.Vielot'; Jerry Riobuya Cc: Eng Teck Ng; Francois Boyer Subject: Re: High temperature at SDH011(OBLEON) Hello NOC, We are sending our Aircon Support team this morning. Technicians are still on site monitoring the Shelter. BR Gerry From: Jean Rosebert Dorcely on behalf of Haiti Noc Sent: Monday, June 15, 2020 7:23 AM To: Haiti Noc ; Jithin J Singh ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com ; 'David C.Vielot' Cc: Eng Teck Ng ; Francois Boyer ; Haiti Noc Subject: High temperature at SDH011(OBLEON) Nikhil/Gerry, Can you please you please provide the last update regarding high temperature alarm at SDH011. NOC Team Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[76077169].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[76077169].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: F705F1D8FF7B4A9B84EA3CD01CD1B2FB.png Type: image/png Size: 144 bytes Desc: F705F1D8FF7B4A9B84EA3CD01CD1B2FB.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 17A332AD56714F9A8EA01C6C99AD8D39.png Type: image/png Size: 132 bytes Desc: 17A332AD56714F9A8EA01C6C99AD8D39.png URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 08:08:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 14:08:08 +0000 Subject: [Rantt] High temperature at SDH011(OBLEON) In-Reply-To: References: , Message-ID: Hello Nikhil, The alarm was cleared and appear again at 9:59 AM [cid:image002.png at 01D642FC.DC35BF30] Regards, NOC team From: Nikhil Govind Sent: Monday, June 15, 2020 9:58 AM To: Gerry Bolante ; Haiti Noc ; Jithin J Singh ; 'rantt at tpmanagementsa.com' ; astrid.argana at tpmanagementsa.com; 'David C.Vielot' ; Jerry Riobuya Cc: Eng Teck Ng ; Francois Boyer Subject: [EXTERNAL] RE: High temperature at SDH011(OBLEON) Hello NOC, Please confirm if the high temperature alarm cleared. As per team, Aircon is working properly and temperature inside shelter is normal. Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Gerry Bolante Sent: 15 June 2020 08:31 To: Haiti Noc; Jithin J Singh; 'rantt at tpmanagementsa.com'; Nikhil Govind; astrid.argana at tpmanagementsa.com; 'David C.Vielot'; Jerry Riobuya Cc: Eng Teck Ng; Francois Boyer Subject: Re: High temperature at SDH011(OBLEON) Hello NOC, We are sending our Aircon Support team this morning. Technicians are still on site monitoring the Shelter. BR Gerry From: Jean Rosebert Dorcely > on behalf of Haiti Noc > Sent: Monday, June 15, 2020 7:23 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com >; 'David C.Vielot' > Cc: Eng Teck Ng >; Francois Boyer >; Haiti Noc > Subject: High temperature at SDH011(OBLEON) Nikhil/Gerry, Can you please you please provide the last update regarding high temperature alarm at SDH011. NOC Team Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 9414 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 4081 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 144 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 132 bytes Desc: image005.png URL: From Jean.Acciari at digicelgroup.com Mon Jun 15 08:18:22 2020 From: Jean.Acciari at digicelgroup.com (Jean Acciari) Date: Mon, 15 Jun 2020 14:18:22 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) ; Gerry Bolante (Gerry.Bolante at talkpool.com) ; 'rantt at tpmanagementsa.com' ; 'Nikhil Govind' ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Haiti Noc ; Mahesha Sannappa Shetty ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean Acciari Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 09:25:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 15:25:14 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 9 4 6 7 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 5 1 0 14 ZTE 4 4 1 0 4 Huawei 8 8 8 0 8 Network 24 17 10 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 4 0 2 3 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 22:13:36 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 13:58:36 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 23:39:36 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 20:30:36 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 17:41:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 11:03:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 18:29:36 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 3:47:36 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 1:01:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 4:22:36 Power Power Failure (Gasket Faulty) Faulty Gasket need to be replaced. Team is working on site INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 0:18:36 Power Power Failure (Indeterminate) Fuel and water are mixed on site. More feedback is expected from Talkpool Team INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 22:46:36 Power Power Failure (Indeterminate) Thermostat pipe is faulty, team will replace it 6/15/2020. ETR to be provided. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 19:39:36 Power Power Failure (Indeterminate) Security situation needs to be evaluated as site is located in red zone. More update to be share once available. INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 18:35:36 Fuel Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 15:57:36 Power Generator failure (Indeterminate) Team is on site INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D O&M Fuel 6/14/2020 19:26 15:57:36 Fuel Generator failure (Fuel issue) Fuel team is informed 6/15/2020 7:42 AM. ETR to be provided by them INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 15:57:36 Dependent Affected by the fuel issue at the main site Affected by HDN251 INC391755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 15:57:36 Power Generator failure (Indeterminate) Team is waiting for the access. INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 21:14 14:09:36 Power Power Failure (Indeterminate) Fuel added , power team is assigned to restore the site , ETR is awaiting INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 11:51:36 Transmission Transmission (Indeterminate) ETA 7:00 am expired; Team is working at HDO371 and will reach the site once issue solved. INC391852 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 6/15/2020 7:20 4:03:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/15/2020 at 09:36 AM. ETR to be provided INC391896 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/15/2020 8:26 2:57:36 Power Generator failure (Indeterminate) Team is working on site. INC391896 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/15/2020 8:26 2:57:36 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 2:57:36 Dependent Affected by the power issue at the main site Affected by HDO383 INC391932 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 10:07 1:16:36 Power Power Failure (Indeterminate) Team has been informed , ETA 12:00 PM INC391955 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/15/2020 10:52 0:31:36 Transmission Transmission (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon Jun 15 10:01:26 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 15 Jun 2020 16:01:26 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 05-11-2020 13:10 22:13:36 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 13:58:36 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 23:39:36 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 06-05-2020 14:53 20:30:36 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 17:41:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 06-10-2020 00:20 11:03:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 06-11-2020 16:54 18:29:36 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Digicel 06-12-2020 07:36 03:47:36 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 01:01:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 04:22:36 Power Power Failure (Gasket Faulty) Faulty Gasket need to be replaced. Team is working on site INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Digicel 6/14/2020 11:05 00:18:36 Fuel Power Failure (Indeterminate) FUEL TEAM IS REQUESTED FOR APPROVAL TO DRAIN THE WATER FROM THE HPU. AWAITING FEEDBACK FROM FUEL TEAM INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 22:46:36 Power Power Failure (Indeterminate) THERMOSTAT PIPE IS REQUESTED TO DIGICEL, WAITING FOR APPROVAL INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 19:39:36 Power Power Failure (Indeterminate) TEAM WILL ARRIVE BY 12:20PM INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 18:35:36 Fuel Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 15:57:36 Power Generator failure (Indeterminate) NO POWER ISSUE ON SITE, SUSPECTED ISSUE ON HDO300. TEAM WILL ARRIVE BY 12:30PM INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D O&M Fuel 6/14/2020 19:26 15:57:36 Fuel Generator failure (Fuel issue) Fuel team is informed 6/15/2020 7:42 AM. ETR to be provided by them INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 15:57:36 Dependent Affected by the fuel issue at the main site Affected by HDN251 INC391755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 15:57:36 Power Generator failure (Indeterminate) NO POWER ISSUE ON SITE, SUSPECTED ISSUE ON HDO300. TEAM WILL ARRIVE BY 12:30PM INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 21:14 14:09:36 Power Power Failure (Indeterminate) Fuel added , power team is assigned to restore the site , ETR is awaiting INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 11:51:36 Transmission Transmission (Indeterminate) ETA 7:00 am expired; Team is working at HDO371 and will reach the site once issue solved. INC391852 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 6/15/2020 7:20 04:03:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/15/2020 at 09:36 AM. ETR to be provided INC391896 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/15/2020 8:26 02:57:36 Power Generator failure (Indeterminate) HEAD CYLINDER ISSUE ON SITE, REQUESTING FOR SPARE INC391896 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/15/2020 8:26 02:57:36 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 02:57:36 Dependent Affected by the power issue at the main site Affected by HDO383 INC391932 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 10:07 01:16:36 Power Power Failure (Indeterminate) TEAM WAITING FOR ACCESS INC391955 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/15/2020 10:52 00:31:36 Transmission Transmission (Indeterminate) ETA 1:45PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 15 June 2020 11:26 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 9 4 6 7 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 5 1 0 14 ZTE 4 4 1 0 4 Huawei 8 8 8 0 8 Network 24 17 10 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 4 0 2 3 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 22:13:36 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 13:58:36 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 23:39:36 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 20:30:36 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 17:41:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 11:03:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 18:29:36 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 3:47:36 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 1:01:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 4:22:36 Power Power Failure (Gasket Faulty) Faulty Gasket need to be replaced. Team is working on site INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 0:18:36 Power Power Failure (Indeterminate) Fuel and water are mixed on site. More feedback is expected from Talkpool Team INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 22:46:36 Power Power Failure (Indeterminate) Thermostat pipe is faulty, team will replace it 6/15/2020. ETR to be provided. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 19:39:36 Power Power Failure (Indeterminate) Security situation needs to be evaluated as site is located in red zone. More update to be share once available. INC391608 HDC237 FORT RESOLU Centre Ericsson 2G D O&M Fuel 6/14/2020 16:48 18:35:36 Fuel Generator failure (Fuel issue) Fuel team is informed 6/14/2020 7:50 PM. ETR to be provided by them INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 15:57:36 Power Generator failure (Indeterminate) Team is on site INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D O&M Fuel 6/14/2020 19:26 15:57:36 Fuel Generator failure (Fuel issue) Fuel team is informed 6/15/2020 7:42 AM. ETR to be provided by them INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 15:57:36 Dependent Affected by the fuel issue at the main site Affected by HDN251 INC391755 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 15:57:36 Power Generator failure (Indeterminate) Team is waiting for the access. INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 21:14 14:09:36 Power Power Failure (Indeterminate) Fuel added , power team is assigned to restore the site , ETR is awaiting INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 11:51:36 Transmission Transmission (Indeterminate) ETA 7:00 am expired; Team is working at HDO371 and will reach the site once issue solved. INC391852 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 6/15/2020 7:20 4:03:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/15/2020 at 09:36 AM. ETR to be provided INC391896 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/15/2020 8:26 2:57:36 Power Generator failure (Indeterminate) Team is working on site. INC391896 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/15/2020 8:26 2:57:36 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 2:57:36 Dependent Affected by the power issue at the main site Affected by HDO383 INC391932 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 10:07 1:16:36 Power Power Failure (Indeterminate) Team has been informed , ETA 12:00 PM INC391955 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/15/2020 10:52 0:31:36 Transmission Transmission (Indeterminate) Team has been informed; ETA not available yet. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[76088816].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[76088816].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: D683D587A1DD454E8DF63BDF79B7898F.png Type: image/png Size: 132 bytes Desc: D683D587A1DD454E8DF63BDF79B7898F.png URL: From jithin.j.singh at talkpool.com Mon Jun 15 10:05:01 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Mon, 15 Jun 2020 16:05:01 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc ; Jithin J Singh ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Mahesha Sannappa Shetty ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: HDC214.zip Type: application/x-zip-compressed Size: 479505 bytes Desc: HDC214.zip URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 10:48:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 16:48:09 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 PM Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1518:41:44 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 441:52:44 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 361:57:44 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 190:21:44 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 182:29:44 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 59:17:44 RBS RBS Fault (Indeterminate) Team is working on site INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 47:37:44 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 41:53:44 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 26:57:44 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391466 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/14/2020 11:30 25:13:44 RBS RBS Fault (RUS failure) Faulty RUS01B5 needed to be replaced. Spare not yet available INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 25:09:44 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site , new spare requested for replacement INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 19:58:44 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 19:58:44 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with the sunrise INC391713 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/14/2020 16:58 19:45:44 RBS RBS Fault (Indeterminate) Team is on site. INC391695 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 19:26 17:17:44 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 17:17:44 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with the sunrise INC391778 HDS020 MONCHILE_2 Sud-Est Ericsson 2G D Talkpool 6/14/2020 23:42 13:01:44 RBS RBS Fault (RUS failure) RUS01B3 is faulty on site , new spare requested for replacement INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 9:19:44 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 5:13:44 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site , new spare requested for replacement INC391896 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 4:17:44 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/15/2020 8:26 4:17:44 Dependent Affected by the power issue at the main site Affected by HDO383 INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 3:28:44 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC391951 HDN268 MAROUGE Centre Ericsson 2G D Talkpool 6/15/2020 10:50 1:53:44 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA:2h30 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 10:50:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 16:50:22 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. ? No sites running on battery at the current moment. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 12:41:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 18:41:20 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM. Sites off air by Class Class A B C D Total Total 9 3 7 6 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 4 1 0 12 ZTE 4 4 1 0 4 Huawei 9 9 9 1 9 Network 24 17 11 1 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 2 0 3 3 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 841:27:32 Power Generator failure (Indeterminate) Police permit is arrange, power team will go along with fuel team. INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 473:12:32 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 314:53:32 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 239:44:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 212:55:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 134:17:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 93:43:32 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 79:01:32 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 52:15:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 31:36:32 Power Power Failure (Gasket Faulty) Gasket replacement is ongoing. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 27:32:32 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 26:00:32 Power Power Failure (Indeterminate) Thermostat pipe is faulty, team will replace it 6/15/2020. ETR to be provided. INC391583 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/14/2020 15:44 22:53:32 Power Power Failure (Indeterminate) Team is working on site INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 19:11:32 Transmission Transmission (Indeterminate) Affected by a link failure HDO300-HDO343 INC391692 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 19:11:32 Transmission Transmission (Indeterminate) Affected by a link failure HDO300-HDO343 INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 19:11:32 Power Generator failure (Indeterminate) Site remains down after refueling, power team is requested. ETA not provided yet INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 19:11:32 Dependent Affected by the power issue at the main site Affected by HDN251 INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 15:05:32 Transmission Transmission (Indeterminate) The team expected to arrive at the site is still working on HDO371. Another team will join the site. ETA not yet available. INC391828 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE C O&M Fuel 6/15/2020 4:30 10:07:32 Fuel Generator failure (Fuel issue) Fuel team is informed 6/15/2020 9:39 AM. ETR to be provided by them INC391852 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 7:20 7:17:32 Power Generator failure (Indeterminate) Fuel added, now power team is assigned to restore the site , ETR 2:40 PM INC391896 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/15/2020 8:26 6:11:32 Power Generator failure (Indeterminate) Faulty AC alternator. A new plan is expected to recover the site. INC391896 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/15/2020 8:26 6:11:32 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 6:11:32 Dependent Affected by the power issue at the main site Affected by HDO383 INC391967 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 11:22 3:15:32 Power Power Failure (Indeterminate) Team is on site INC392018 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 12:32 2:05:32 Power Power Failure (Indeterminate) Team has been informed , ETA 2:50 PM Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 12:47:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 18:47:36 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Dear All, There are no sites reported RUNNING ON BATTERY in the Network for 2:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 13:01:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 19:01:29 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 3:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 3:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1520:57:37 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 444:08:37 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 364:13:37 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 192:37:37 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 184:45:37 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 61:33:37 RBS RBS Fault (Indeterminate) Team is working on site with BSC Team INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 49:53:37 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 44:09:37 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 29:13:37 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 27:25:37 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site , new spare requested for replacement INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 22:14:37 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 22:14:37 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391713 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/14/2020 16:58 22:01:37 RBS RBS Fault (Indeterminate) Team is on site. INC391695 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 19:26 19:33:37 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 19:33:37 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC391778 HDS020 MONCHILE_2 Sud-Est Ericsson 2G D Talkpool 6/14/2020 23:42 15:17:37 RBS RBS Fault (RUS failure) RUS01B3 is faulty on site , new spare requested for replacement INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 11:35:37 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 7:29:37 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site , new spare requested for replacement INC391896 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 6:33:37 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/15/2020 8:26 6:33:37 Dependent Affected by the power issue at the main site Affected by HDO383 INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 5:44:37 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC391951 HDN268 MAROUGE Centre Ericsson 2G D Talkpool 6/15/2020 10:50 4:09:37 RBS RBS Fault (Indeterminate) ETA:2h30 PM is expired. Update is still expected from talkpool Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 14:28:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 20:28:42 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM. Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM. Sites off air by Class Class A B C D Total Total 6 3 6 4 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 9 3 1 0 9 ZTE 3 3 0 0 3 Huawei 7 7 7 1 7 Network 19 13 8 1 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 14 1 0 2 2 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 842:50:52 Power Generator failure (Indeterminate) Fuel added but follow up is ongoing with power team to restore the site as the area isn't safe, ETR is awaiting INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 474:35:30 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 316:15:59 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 241:07:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 214:10:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 135:40:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 95:16:32 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 80:33:54 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 53:30:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 33:09:20 Power Power Failure (Gasket Faulty) Gasket replacement is ongoing. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 29:04:58 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 27:23:52 Power Power Failure (Indeterminate) Team is at WH checking the spare Thermostat pipe , ETR to be provided INC392036 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/14/2020 15:44 24:16:42 Power Generator Failure (Starter battery failure) Team is checking another starter battery , ETR 5:00 PM INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 20:26:04 Transmission Transmission (Indeterminate) Suspected affected by Ericsson cabinet in HDO300 which is not powered on INC391692 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 20:26:04 Transmission Transmission (Indeterminate) Suspected affected by Ericsson cabinet in HDO300 which is not powered on INC391896 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/15/2020 8:26 7:44:05 Power Generator failure (Indeterminate) Faulty AC alternator. A new plan is expected to recover the site. INC391896 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/15/2020 8:26 7:44:05 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 7:44:05 Dependent Affected by the power issue at the main site Affected by HDO383 INC392076 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 15:19 0:41:42 Power Power Failure (Indeterminate) Team has been informed ,ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 16:40:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 22:40:39 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 6:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1427:56:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 367:17:10 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 351:07:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 195:44:03 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 187:49:10 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 64:40:00 RBS RBS Fault (Indeterminate) Team is working on site with BSC Team INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 52:56:28 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 47:13:10 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 32:17:10 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 25:18:10 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 25:18:10 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sun energy INC391695 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 19:26 22:37:10 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 22:37:10 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sun energy INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 14:39:10 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 10:36:03 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site , new spare requested for replacement INC391896 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 9:40:03 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/15/2020 8:26 9:40:03 Dependent Affected by the power issue at the main site Affected by HDO383 INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 8:51:03 RBS RBS Fault (Indeterminate) Team is on site. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 7:40:14 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site , new spare requested for replacement INC392095 HDN150 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/15/2020 15:54 2:08:21 Power Power Failure (Indeterminate) Site will be back in service when commercial power will be restored. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 16:41:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 22:41:14 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 6:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 6:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 17:13:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 15 Jun 2020 23:13:56 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 15th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 15th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 476:32:34 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 318:13:03 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 243:04:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 217:02:04 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 137:37:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 97:56:56 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 83:14:18 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 56:22:26 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 35:49:44 Power Power Failure (Gasket Faulty) Gasket replacement is ongoing. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 31:45:22 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 29:20:56 Power Power Failure (Indeterminate) Team is at WH checking the spare Thermostat pipe , ETR to be provided INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 23:18:06 Transmission Transmission (Indeterminate) Suspected affected by Ericsson cabinet in HDO300 which is not powered on/ TX team is still working at HDO300 INC391692 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 23:18:06 Transmission Transmission (Indeterminate) Suspected affected by Ericsson cabinet in HDO300 which is not powered on/ TX team is still working at HDO300 INC391896 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/15/2020 8:26 10:24:29 Power Generator failure (Indeterminate) Faulty AC alternator. Spare is already collected and on the way for replacement. ETA: will be shared later INC391896 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/15/2020 8:26 10:24:29 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 10:24:29 Dependent Affected by the power issue at the main site Affected by HDO383 INC392119 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 16:22 3:43:44 RBS RBS Fault (Indeterminate) Power team found no issue , Tx team has been requested , ETA not yet available INC392076 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 15:19 2:38:46 Power Power Failure (Indeterminate) Team is on site INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 17:18 1:32:56 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1427:56:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 367:17:10 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 351:07:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 195:44:03 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 187:49:10 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 64:40:00 RBS RBS Fault (Indeterminate) Team is working on site with BSC Team INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 52:56:28 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 47:13:10 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 32:17:10 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 25:18:10 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 25:18:10 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sun energy INC391695 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 19:26 22:37:10 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 22:37:10 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sun energy INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 14:39:10 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 10:36:03 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site , new spare requested for replacement INC391896 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 9:40:03 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/15/2020 8:26 9:40:03 Dependent Affected by the power issue at the main site Affected by HDO383 INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 8:51:03 RBS RBS Fault (Indeterminate) Team is on site. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 7:40:14 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site , new spare requested for replacement INC392095 HDN150 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/15/2020 15:54 2:08:21 Power Power Failure (Indeterminate) Site will be back in service when commercial power will be restored. Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391833 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/15/2020 5:22 6/15/2020 10:07 4:45:12 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site back on air by itself INC391847 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 6/15/2020 6:50 6/15/2020 11:08 4:18:08 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site back on air by itself INC391847 HDN159 GROS_BASSIN Nord-Ouest Ericsson 3G D Talkpool 6/15/2020 6:50 6/15/2020 11:08 4:18:08 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN158 Cascaded Up with the main site INC391847 HDN177 MANGA DULIC Nord-Ouest Ericsson 3G D Talkpool 6/15/2020 6:50 6/15/2020 11:08 4:18:08 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN158 Cascaded Up with the main site INC391847 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 3G D Talkpool 6/15/2020 6:50 6/15/2020 11:08 4:18:08 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN158 Cascaded Up with the main site INC391847 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 3G D Talkpool 6/15/2020 6:50 6/15/2020 11:08 4:18:08 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN158 Cascaded Up with the main site INC391761 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 6/15/2020 6:47 13:25:12 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty AVR and AC alternator Spare Faulty AVR and Alternator replaced INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 6/15/2020 8:11 13:49:12 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 gallon of oil and 01/2 gallon of coolant are added . INC391690 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/14/2020 19:26 6/15/2020 8:40 13:14:12 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC391809 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/15/2020 3:26 6/15/2020 8:32 5:06:14 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified Fuel added in the portable genset INC391809 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/15/2020 3:26 6/15/2020 8:32 5:06:14 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Up with the main site INC391764 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 6/15/2020 10:17 7:45:12 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC391764 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 6/15/2020 10:17 7:45:12 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Up with the main site INC391764 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 6/15/2020 10:17 7:45:12 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Up with the main site INC391764 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M Fuel 6/15/2020 2:32 6/15/2020 10:17 7:45:12 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Up with the main site INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 6/15/2020 16:22 20:55:40 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay The genet was restarted after refueling. INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 6/15/2020 16:22 20:55:40 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN251 Cascaded Up with the main site INC391828 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE C O&M Fuel 6/15/2020 4:30 6/15/2020 15:12 10:41:40 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay The genet was restarted after refueling. INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 6/15/2020 15:30 15:58:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC391955 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/15/2020 10:52 6/15/2020 13:47 2:54:44 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW failure OK Power reset performed on the DUW. INC391835 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 6/15/2020 5:56 6/15/2020 9:47 3:51:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Dirty pre-filter OK Pre-filter was cleaned and genset was restarted. INC391837 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 6:06 6/15/2020 9:06 3:00:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site is back in service with the sun energy INC391797 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/15/2020 1:50 6/15/2020 7:50 6:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel and oil mixture in the main tank Need to be justified Main tank disconnected, 20 gal of fuel decanted and put in another tank INC391683 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 6/15/2020 8:45 13:43:00 4:00:00 Not Compliant Power Generator failure (High temperature) Indeterminate Need to be justified 1 gallon of coolant added and genset has been restarted. INC391788 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 0:25 6/15/2020 7:56 7:31:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site is back in service with the sun energy INC391757 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 22:07 6/15/2020 8:06 9:59:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Starter battery missing Need to be justified Genset was started with another battery. INC391836 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/15/2020 6:05 6/15/2020 6:49 0:44:00 4:00:00 Compliant Power Generator failure (High temperature) Due to faulty radiator OK 1 gallon of coolant added. INC391759 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/15/2020 0:43 6/15/2020 7:18 6:34:30 4:00:00 Not Compliant Power Power Failure (Indeterminate) Landlord turned off the genset at the night Need to be justified Genset was restarted by the landlord INC391786 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 0:09 6/15/2020 7:17 7:07:02 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel issue OK Fuel added INC391786 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 0:09 6/15/2020 7:17 7:07:02 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO021 Cascaded Back on air with the main site INC391772 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 23:20 6/15/2020 7:20 7:59:02 4:00:00 Not Compliant Power RBS Fault (Indeterminate) Huawei not powered Need to be justified Huawei cabinet not powered INC391820 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 8:03 6/15/2020 8:58 0:54:52 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil filter dirty OK Team flush oil and change oil filter , 1gal 1/2 of oil added INC391842 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 6:16 6/15/2020 7:55 1:39:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored , RCA and resolution Details are expected INC391895 HAIDO033 LILAVOIS_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 8:16 6/15/2020 9:31 1:14:52 4:00:00 Compliant Power Power Failure (Indeterminate) Failed to start to fuel filter dirty OK Team cleaned the fuel filter and restart INC391766 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/14/2020 22:39 6/15/2020 10:08 11:28:02 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 21:14 6/15/2020 12:08 14:53:02 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC391932 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 10:07 6/15/2020 12:13 2:05:50 4:00:00 Compliant Power Generator Failure (Starter battery failure) Battery starter faulty OK Genset restarted with external battery INC391967 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 11:22 6/15/2020 13:47 2:24:50 4:00:00 Compliant Power Generator Failure (Starter battery failure) Battery starter faulty OK Team installed a new battery starter INC391852 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 7:20 6/15/2020 14:14 6:53:02 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC392018 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 12:32 6/15/2020 15:50 3:17:50 4:00:00 Compliant Power Generator failure (Low oil Pressure) Seal faulty OK 1gal 1/2 of oil added INC392036 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 6/15/2020 16:34 24:49:50 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Out of maintenance OK Team added 1gal 1/2 of oil & 1\gal of coolant added INC392127 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 16:42 6/15/2020 17:18 0:35:50 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Fault cleared by it self INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 6/15/2020 17:42 844:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored , RCA and resolution Details are expected Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391847 HDN182 MARE PLATE Nord Ericsson 3G D Talkpool 6/15/2020 6:50 6/15/2020 10:40 3:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN158 Cascaded Back up with the mains site INC391466 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/14/2020 11:30 6/15/2020 11:41 24:11:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS replaced INC391951 HDN268 MAROUGE Centre Ericsson 2G D Talkpool 6/15/2020 10:50 6/15/2020 15:30 4:40:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Faulty Rectifier Spare Faulty Rectifier replaced INC391829 HDO378 CHATULEY Ouest Ericsson 2G D Talkpool 6/15/2020 4:46 6/15/2020 7:46 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC391837 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 6:06 6/15/2020 11:18 5:12:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail OK Solar system restored INC391713 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/14/2020 16:58 6/15/2020 16:18 23:20:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC391778 HDS020 MONCHILE_2 Sud-Est Ericsson 2G D Talkpool 6/14/2020 23:42 6/15/2020 18:17 18:35:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS01B8 has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon Jun 15 17:35:41 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 15 Jun 2020 23:35:41 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 15th, 2020 till 7:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 476:32:34 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 318:13:03 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 06-05-2020 14:53 243:04:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 217:02:04 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 06-10-2020 00:20 137:37:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 06-11-2020 16:54 97:56:56 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 83:14:18 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 56:22:26 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 35:49:44 Power Power Failure (Gasket Faulty) RESTORED INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Digicel 6/14/2020 11:05 31:45:22 Fuel Power Failure (Indeterminate) TEAM IS WORKING ON SITE TO DRAIN WATER FROM THE FUEL TANK OF HPU INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 29:20:56 Power Power Failure (Indeterminate) Team is at WH checking the spare Thermostat pipe , ETR to be provided INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 23:18:06 Transmission Transmission (Indeterminate) Suspected affected by Ericsson cabinet in HDO300 which is not powered on/ TX team is still working at HDO300 INC391692 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 23:18:06 Transmission Transmission (Indeterminate) Suspected affected by Ericsson cabinet in HDO300 which is not powered on/ TX team is still working at HDO300 INC391896 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/15/2020 8:26 10:24:29 Power Generator failure (Indeterminate) RESTORED AFTER AC ALT REPLACEMENT INC391896 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/15/2020 8:26 10:24:29 Dependent Affected by the power issue at the main site RESTORED INC391896 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 10:24:29 Dependent Affected by the power issue at the main site RESTORED INC392119 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 16:22 03:43:44 RBS RBS Fault (Indeterminate) ETA 7:45PM INC392076 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 15:19 02:38:46 Power Power Failure (Indeterminate) Team is on site INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 17:18 01:32:56 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 15 June 2020 19:15 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Fon] NOC SITE REPORT updated for this June 15th, 2020 till 7:00 PM Hi All, Kindly receive the NOC SITES REPORT updated for this June 15th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 476:32:34 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 318:13:03 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 243:04:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 217:02:04 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 137:37:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 97:56:56 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 83:14:18 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 56:22:26 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 35:49:44 Power Power Failure (Gasket Faulty) Gasket replacement is ongoing. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 31:45:22 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 29:20:56 Power Power Failure (Indeterminate) Team is at WH checking the spare Thermostat pipe , ETR to be provided INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 23:18:06 Transmission Transmission (Indeterminate) Suspected affected by Ericsson cabinet in HDO300 which is not powered on/ TX team is still working at HDO300 INC391692 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 23:18:06 Transmission Transmission (Indeterminate) Suspected affected by Ericsson cabinet in HDO300 which is not powered on/ TX team is still working at HDO300 INC391896 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/15/2020 8:26 10:24:29 Power Generator failure (Indeterminate) Faulty AC alternator. Spare is already collected and on the way for replacement. ETA: will be shared later INC391896 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/15/2020 8:26 10:24:29 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 10:24:29 Dependent Affected by the power issue at the main site Affected by HDO383 INC392119 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 16:22 3:43:44 RBS RBS Fault (Indeterminate) Power team found no issue , Tx team has been requested , ETA not yet available INC392076 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 15:19 2:38:46 Power Power Failure (Indeterminate) Team is on site INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 17:18 1:32:56 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1427:56:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 5/31/2020 10:46 367:17:10 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 351:07:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 195:44:03 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 187:49:10 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 64:40:00 RBS RBS Fault (Indeterminate) Team is working on site with BSC Team INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 52:56:28 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 47:13:10 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 32:17:10 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391169 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 25:18:10 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 25:18:10 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sun energy INC391695 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 19:26 22:37:10 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 22:37:10 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sun energy INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 14:39:10 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 10:36:03 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site , new spare requested for replacement INC391896 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 9:40:03 Dependent Affected by the power issue at the main site Affected by HDO383 INC391896 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/15/2020 8:26 9:40:03 Dependent Affected by the power issue at the main site Affected by HDO383 INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 8:51:03 RBS RBS Fault (Indeterminate) Team is on site. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 7:40:14 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site , new spare requested for replacement INC392095 HDN150 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/15/2020 15:54 2:08:21 Power Power Failure (Indeterminate) Site will be back in service when commercial power will be restored. Site temporarily halted due to not able to resolve the issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391833 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/15/2020 5:22 6/15/2020 10:07 4:45:12 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site back on air by itself INC391847 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 6/15/2020 6:50 6/15/2020 11:08 4:18:08 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site back on air by itself INC391847 HDN159 GROS_BASSIN Nord-Ouest Ericsson 3G D Talkpool 6/15/2020 6:50 6/15/2020 11:08 4:18:08 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN158 Cascaded Up with the main site INC391847 HDN177 MANGA DULIC Nord-Ouest Ericsson 3G D Talkpool 6/15/2020 6:50 6/15/2020 11:08 4:18:08 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN158 Cascaded Up with the main site INC391847 HDN184 MORNE LUBLANC Nord-Ouest Ericsson 3G D Talkpool 6/15/2020 6:50 6/15/2020 11:08 4:18:08 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN158 Cascaded Up with the main site INC391847 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 3G D Talkpool 6/15/2020 6:50 6/15/2020 11:08 4:18:08 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN158 Cascaded Up with the main site INC391761 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/14/2020 17:22 6/15/2020 6:47 13:25:12 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty AVR and AC alternator Spare Faulty AVR and Alternator replaced INC391661 HDC243 DOS_PALAIS Centre Ericsson 2G D Talkpool 6/14/2020 18:22 6/15/2020 8:11 13:49:12 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 gallon of oil and 01/2 gallon of coolant are added . INC391690 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/14/2020 19:26 6/15/2020 8:40 13:14:12 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC391809 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/15/2020 3:26 6/15/2020 8:32 5:06:14 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified Fuel added in the portable genset INC391809 HDN108 DESGRANGES Nord-Ouest Ericsson 3G A Talkpool 6/15/2020 3:26 6/15/2020 8:32 5:06:14 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN125 Cascaded Up with the main site INC391764 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 6/15/2020 10:17 7:45:12 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC391764 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 6/15/2020 10:17 7:45:12 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Up with the main site INC391764 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M Fuel 6/15/2020 2:32 6/15/2020 10:17 7:45:12 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Up with the main site INC391764 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M Fuel 6/15/2020 2:32 6/15/2020 10:17 7:45:12 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Up with the main site INC391748 HDN251 MANQUETTE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 6/15/2020 16:22 20:55:40 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay The genet was restarted after refueling. INC391748 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/14/2020 19:26 6/15/2020 16:22 20:55:40 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN251 Cascaded Up with the main site INC391828 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE C O&M Fuel 6/15/2020 4:30 6/15/2020 15:12 10:41:40 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay The genet was restarted after refueling. INC391775 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/14/2020 23:32 6/15/2020 15:30 15:58:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC391955 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/15/2020 10:52 6/15/2020 13:47 2:54:44 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW failure OK Power reset performed on the DUW. INC391835 HAIDS128 GUILL?ME_2 Sud ZTE 2G+3G C Talkpool 6/15/2020 5:56 6/15/2020 9:47 3:51:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Dirty pre-filter OK Pre-filter was cleaned and genset was restarted. INC391837 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 6:06 6/15/2020 9:06 3:00:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site is back in service with the sun energy INC391797 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/15/2020 1:50 6/15/2020 7:50 6:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel and oil mixture in the main tank Need to be justified Main tank disconnected, 20 gal of fuel decanted and put in another tank INC391683 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/14/2020 19:02 6/15/2020 8:45 13:43:00 4:00:00 Not Compliant Power Generator failure (High temperature) Indeterminate Need to be justified 1 gallon of coolant added and genset has been restarted. INC391788 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 0:25 6/15/2020 7:56 7:31:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site is back in service with the sun energy INC391757 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/14/2020 22:07 6/15/2020 8:06 9:59:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Starter battery missing Need to be justified Genset was started with another battery. INC391836 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/15/2020 6:05 6/15/2020 6:49 0:44:00 4:00:00 Compliant Power Generator failure (High temperature) Due to faulty radiator OK 1 gallon of coolant added. INC391759 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/15/2020 0:43 6/15/2020 7:18 6:34:30 4:00:00 Not Compliant Power Power Failure (Indeterminate) Landlord turned off the genset at the night Need to be justified Genset was restarted by the landlord INC391786 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 0:09 6/15/2020 7:17 7:07:02 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fuel issue OK Fuel added INC391786 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 0:09 6/15/2020 7:17 7:07:02 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO021 Cascaded Back on air with the main site INC391772 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 23:20 6/15/2020 7:20 7:59:02 4:00:00 Not Compliant Power RBS Fault (Indeterminate) Huawei not powered Need to be justified Huawei cabinet not powered INC391820 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 8:03 6/15/2020 8:58 0:54:52 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil filter dirty OK Team flush oil and change oil filter , 1gal 1/2 of oil added INC391842 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 6:16 6/15/2020 7:55 1:39:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored , RCA and resolution Details are expected INC391895 HAIDO033 LILAVOIS_1 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 8:16 6/15/2020 9:31 1:14:52 4:00:00 Compliant Power Power Failure (Indeterminate) Failed to start to fuel filter dirty OK Team cleaned the fuel filter and restart INC391766 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/14/2020 22:39 6/15/2020 10:08 11:28:02 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC391712 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/14/2020 21:14 6/15/2020 12:08 14:53:02 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC391932 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 10:07 6/15/2020 12:13 2:05:50 4:00:00 Compliant Power Generator Failure (Starter battery failure) Battery starter faulty OK Genset restarted with external battery INC391967 HAIDO574 RANCH_DUVALIER_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 11:22 6/15/2020 13:47 2:24:50 4:00:00 Compliant Power Generator Failure (Starter battery failure) Battery starter faulty OK Team installed a new battery starter INC391852 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 7:20 6/15/2020 14:14 6:53:02 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC392018 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 12:32 6/15/2020 15:50 3:17:50 4:00:00 Compliant Power Generator failure (Low oil Pressure) Seal faulty OK 1gal 1/2 of oil added INC392036 HDO059 OHTSU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 15:44 6/15/2020 16:34 24:49:50 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Out of maintenance OK Team added 1gal 1/2 of oil & 1\gal of coolant added INC392127 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 16:42 6/15/2020 17:18 0:35:50 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Fault cleared by it self INC384777 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 5/11/2020 13:10 6/15/2020 17:42 844:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored , RCA and resolution Details are expected Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391847 HDN182 MARE PLATE Nord Ericsson 3G D Talkpool 6/15/2020 6:50 6/15/2020 10:40 3:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN158 Cascaded Back up with the mains site INC391466 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/14/2020 11:30 6/15/2020 11:41 24:11:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare Faulty RUS replaced INC391951 HDN268 MAROUGE Centre Ericsson 2G D Talkpool 6/15/2020 10:50 6/15/2020 15:30 4:40:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Faulty Rectifier Spare Faulty Rectifier replaced INC391829 HDO378 CHATULEY Ouest Ericsson 2G D Talkpool 6/15/2020 4:46 6/15/2020 7:46 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC391837 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 6:06 6/15/2020 11:18 5:12:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail OK Solar system restored INC391713 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/14/2020 16:58 6/15/2020 16:18 23:20:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC391778 HDS020 MONCHILE_2 Sud-Est Ericsson 2G D Talkpool 6/14/2020 23:42 6/15/2020 18:17 18:35:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS01B8 has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[76148732].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[76148732].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 32F2F6F9FF9A4C1098341365FBDA712B.jpg Type: image/jpeg Size: 10377 bytes Desc: 32F2F6F9FF9A4C1098341365FBDA712B.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: BC6534DBD07D432390BFF534FBDB6AC4.png Type: image/png Size: 132 bytes Desc: BC6534DBD07D432390BFF534FBDB6AC4.png URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 18:48:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 00:48:13 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 2 1 6 5 14 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 1 1 0 8 ZTE 2 2 0 0 2 Huawei 4 4 4 0 4 Network 14 7 5 0 14 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 1 0 0 0 14 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 479:22:22 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 321:03:22 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/5/2020 14:53 245:54:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 219:05:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 140:27:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 99:53:22 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 85:11:22 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 58:25:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 33:42:22 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 32:10:22 Power Power Failure (Indeterminate) Team is at WH checking the spare Thermostat pipe , ETR to be provided INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 17:18 3:29:22 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC392195 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 6/15/2020 19:48 0:59:22 Power Generator failure (Indeterminate) Team is informed, ETA 10:00 PM INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 0:59:22 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 0:59:22 Power Affected by the power issue at the main site Affected by HDC228. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Community claiming to have electricity from the site, still in negation. Security Next Update June 19th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 19:34:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 01:34:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1527:31:30 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 450:42:30 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 199:11:30 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 191:19:30 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 68:07:30 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 56:27:30 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 50:43:30 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 35:47:30 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 33:59:30 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site , new spare requested for replacement INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 28:48:30 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sun energy INC391695 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/14/2020 19:26 26:07:30 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 26:07:30 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sun energy INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 18:09:30 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 14:03:30 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site , new spare requested for replacement INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 12:18:30 RBS RBS Fault (Indeterminate) Faulty RUS01B3 replaced but it is still faulty. ETR not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 20:52:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 02:52:53 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 6 1 7 5 19 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 8 1 1 0 8 ZTE 4 4 1 0 4 Huawei 7 7 7 0 7 Network 19 12 9 0 19 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 0 1 19 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 481:26:32 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 323:07:32 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 221:09:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 142:31:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 4.240821759 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 3.627881944 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 60:29:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 1.482789352 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 34:14:32 Power Power Failure (Indeterminate) Team is at WH checking the spare Thermostat pipe , ETR to be provided INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 17:18 5:33:32 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC392215 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 19:37 3:14:32 Power Power Failure (Indeterminate) Team is waitting for Access INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 3:03:32 Power Generator failure (Indeterminate) Team is informed, ETA 11:10PM INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 3:03:32 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 1:48:32 Power Power Failure (Indeterminate) Team is informed, ETA: 11:00PM INC392257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 21:22 1:29:32 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC392243 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:25 1:26:32 Power Power Failure (Indeterminate) Team is informed, ETA: 10:40PM INC392244 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:28 1:23:32 Power Power Failure (Indeterminate) Team is informed, ETA to be provided INC392253 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/15/2020 21:50 1:01:32 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/15/2020 22:20 0:31:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 22:28:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 04:28:33 +0000 Subject: [Rantt] NOC hourly report at 10:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 6 1 11 5 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 1 0 12 ZTE 4 4 1 0 4 Huawei 7 7 7 0 7 Network 23 12 9 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 0 5 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 483:02:34 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 324:43:34 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 222:45:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 144:07:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 103:33:34 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 88:51:34 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 62:05:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 37:22:34 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 35:50:34 Power Power Failure (Indeterminate) Team is at WH checking the spare Thermostat pipe , ETR to be provided INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 4:39:34 Power Generator failure (Indeterminate) Team cannot reach the site, due to heavy rain in the region, new update will be share soon. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 4:39:34 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 3:24:34 Power Power Failure (Indeterminate) Team is working on site INC392257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 21:22 3:05:34 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned INC392244 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:28 2:59:34 Power Power Failure (Indeterminate) Team is waiting for Access INC392253 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/15/2020 21:50 2:37:34 Power Generator failure (Indeterminate) The team cannot reach the during the night, due to thief, ETA 05:00AM INC392269 HAIDO260 KFOU_BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 22:17 2:10:34 Power Power Failure (Indeterminate) Team is informed, ETA: 12:20PM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/15/2020 22:20 2:07:34 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392277 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 22:26 2:01:34 Power Power Failure (Indeterminate) Red zone, Team will get the site at 7:00 AM INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 0:45:34 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 0:45:34 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 0:45:34 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 0:45:34 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 0:45:34 Dependent Affected by the power issue at the main site Affected by HDC225 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 22:29:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 04:29:07 +0000 Subject: [Rantt] Recall: NOC hourly report at 10:00 AM Message-ID: Haiti Noc would like to recall the message, " NOC hourly report at 10:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Mon Jun 15 22:29:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 04:29:18 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 6 1 11 5 23 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 1 1 0 12 ZTE 4 4 1 0 4 Huawei 7 7 7 0 7 Network 23 12 9 0 23 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 1 0 0 5 23 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 483:02:34 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 324:43:34 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 222:45:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 144:07:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 103:33:34 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 88:51:34 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 62:05:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 37:22:34 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 35:50:34 Power Power Failure (Indeterminate) Team is at WH checking the spare Thermostat pipe , ETR to be provided INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 4:39:34 Power Generator failure (Indeterminate) Team cannot reach the site, due to heavy rain in the region, new update will be share soon. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 4:39:34 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 3:24:34 Power Power Failure (Indeterminate) Team is working on site INC392257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 21:22 3:05:34 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for the access. Follow up is ongoing with concerned INC392244 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:28 2:59:34 Power Power Failure (Indeterminate) Team is waiting for Access INC392253 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/15/2020 21:50 2:37:34 Power Generator failure (Indeterminate) The team cannot reach the during the night, due to thief, ETA 05:00AM INC392269 HAIDO260 KFOU_BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 22:17 2:10:34 Power Power Failure (Indeterminate) Team is informed, ETA: 12:20PM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/15/2020 22:20 2:07:34 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392277 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 22:26 2:01:34 Power Power Failure (Indeterminate) Red zone, Team will get the site at 7:00 AM INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 0:45:34 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 0:45:34 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 0:45:34 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 0:45:34 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 0:45:34 Dependent Affected by the power issue at the main site Affected by HDC225 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 22:33:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 04:33:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1530:30:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 453:41:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 202:10:06 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 194:18:06 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 71:06:06 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 59:26:06 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 53:42:06 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 38:46:06 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 36:58:06 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC391278 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/14/2020 16:45 31:47:06 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sun energy INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 29:06:06 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sun energy INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 21:08:06 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 17:02:06 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site. New spare requested for replacement INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 15:17:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 replaced but it is still faulty. Spare needed for replacement. ETR not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 15 23:38:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 05:38:29 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 9 1 10 6 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 1 1 0 13 ZTE 4 4 1 0 4 Huawei 9 9 9 0 9 Network 26 14 11 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 1 0 0 5 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 484:11:44 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 325:52:44 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 223:54:44 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 145:16:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 104:42:44 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 90:00:44 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 63:14:44 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 38:31:44 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 36:59:44 Power Power Failure (Indeterminate) Team is at WH checking the spare Thermostat pipe , ETR to be provided INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 5:48:44 Power Generator failure (Indeterminate) Team cannot reach the site, due to heavy rain in the region, new update will be share soon. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 5:48:44 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 4:33:44 Power Power Failure (Indeterminate) Radiator is faulty suspected faulty, Waiting for photo to confirmed. INC392257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 21:22 4:14:44 Power Power Failure (Indeterminate) Access issue (Watchman unavailable). Team will return on the site. Follow up is ongoing with concerned team INC392244 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:28 4:08:44 Power Power Failure (Indeterminate) Private property, Team will get the site at 7:00 AM INC392253 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/15/2020 21:50 3:46:44 Power Generator failure (Indeterminate) The team cannot reach the during the night, due to thief, ETA 05:00AM INC392269 HAIDO260 KFOU_BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 22:17 3:19:44 Power Power Failure (Indeterminate) Team is informed, ETA: 11:55PM, expired, New ETA: 1:25AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/15/2020 22:20 3:16:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392277 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 22:26 3:10:44 Power Power Failure (Indeterminate) Red zone, Team will get the site at 7:00 AM INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 1:54:44 Power Generator failure (Indeterminate) Team is informed, ETA 3:20AM INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 1:54:44 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 1:54:44 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 1:54:44 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 1:54:44 Dependent Affected by the power issue at the main site Affected by HDC225 INC392309 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:31 1:05:44 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site now, ETA :6:00AM INC392310 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:35 1:01:44 Power Power Failure (Indeterminate) Team is informed, ETA: 2:00AM INC392317 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/16/2020 1:08 0:28:44 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 01:15:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 07:15:08 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 11 2 10 7 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 2 1 0 15 ZTE 5 5 2 0 5 Huawei 10 10 10 1 10 Network 30 17 13 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 0 6 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 485:48:29 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 327:29:29 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 225:31:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 146:53:29 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 106:19:29 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 91:37:29 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 64:51:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 40:08:29 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 38:36:29 Power Power Failure (Indeterminate) Team where at WH checking the spare, ETR to be provided INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 17:18 9:55:29 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 7:25:29 Power Generator failure (Indeterminate) Team cannot reach the site, due to heavy rain in the region, new update will be share soon. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 7:25:29 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 6:10:29 Power Generator failure (Radiator failure) Radiator is faulty, New update will be share once available. INC392257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 21:22 5:51:29 Power Power Failure (Indeterminate) Access issue (Watchman unavailable). Team will return on the site. Follow up is ongoing with concerned team INC392244 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:28 5:45:29 Power Power Failure (Indeterminate) Private property, Team will get the site at 7:00 AM INC392253 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/15/2020 21:50 5:23:29 Power Generator failure (Indeterminate) The team cannot reach the during the night, due to thief, ETA 05:00AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/15/2020 22:20 4:53:29 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392277 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 22:26 4:47:29 Power Power Failure (Indeterminate) Red zone, Team will get the site at 7:00 AM INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 3:31:29 Power Generator failure (Indeterminate) Team is informed, ETA 3:30AM INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 3:31:29 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 3:31:29 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 3:31:29 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 3:31:29 Dependent Affected by the power issue at the main site Affected by HDC225 INC392309 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:31 2:42:29 Power Power Failure (Indeterminate) Access issue, Inspector is informed , follow up is expected by him. INC392310 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:35 2:38:29 Power Power Failure (Indeterminate) Private property, Team will get the site at 6:00 AM INC392317 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/16/2020 1:08 2:05:29 Power Power Failure (Indeterminate) The site is located on an island. Team will reach it this morning. ETA: 08h00 AM INC392324 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 2:12 1:01:29 Power Power Failure (Indeterminate) According to Talkpool team, the owner will restart the genset at 0700 AM INC392326 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 2:26 0:47:29 Power Power Failure (Indeterminate) Private property, Team will get the site at 7:00 AM INC392326 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/16/2020 2:26 0:47:29 Dependent Affected by the power issue at the main site Affected by HDO554 INC392327 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 6/16/2020 2:30 0:43:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 01:20:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 07:20:58 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1533:18:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 456:29:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 204:58:06 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 197:06:06 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 73:54:06 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 62:14:06 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 56:30:06 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 41:34:06 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 39:46:06 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC391229 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/14/2020 19:26 31:54:06 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sun energy INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/15/2020 3:24 23:56:06 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 19:50:06 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site. New spare requested for replacement INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 18:05:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 replaced but it is still faulty. Spare needed for replacement. ETR not yet available INC392320 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 16-Jun-20 1:50:06 RBS RBS Fault (Indeterminate) team cannot rech the site due to the road is impassable, after the rain, RTA 08:00AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 02:19:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 08:19:29 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 13 2 10 7 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 3 1 0 16 ZTE 6 6 3 0 6 Huawei 10 10 10 1 10 Network 31 19 14 1 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 1 0 1 6 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 486:52:37 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 328:33:37 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 226:35:37 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 147:57:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 107:23:37 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 92:41:37 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 65:55:37 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 41:12:37 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 39:40:37 Power Power Failure (Indeterminate) Team where at WH checking the spare, ETR to be provided INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 17:18 10:59:37 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 8:29:37 Power Generator failure (Indeterminate) Team is working on site. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 8:29:37 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 7:14:37 Power Generator failure (Radiator failure) Radiator is faulty, New update will be share once available. INC392257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 21:22 6:55:37 Power Power Failure (Indeterminate) Access issue (Watchman unavailable). Team will return on the site. Follow up is ongoing with concerned team INC392244 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:28 6:49:37 Power Power Failure (Indeterminate) Private property, Team will get the site at 7:00 AM INC392253 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/15/2020 21:50 6:27:37 Power Generator failure (Indeterminate) The team cannot reach the during the night, due to thief, ETA 05:00AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/15/2020 22:20 5:57:37 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392277 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 22:26 5:51:37 Power Power Failure (Indeterminate) Red zone, Team will get the site at 7:00 AM INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 4:35:37 Power Generator failure (Indeterminate) Team close to the site ETA 4:20AM INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 4:35:37 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 4:35:37 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 4:35:37 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 4:35:37 Dependent Affected by the power issue at the main site Affected by HDC225 INC392309 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:31 3:46:37 Power Power Failure (Indeterminate) Access issue, Inspector is informed , follow up is expected by him. INC392310 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:35 3:42:37 Power Power Failure (Indeterminate) Private property, Team will reach the site at 6:00 AM INC392317 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/16/2020 1:08 3:09:37 Power Power Failure (Indeterminate) The site is located on an island. Team will reach it this morning. ETA: 08h00 AM INC392324 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 2:12 2:05:37 Power Power Failure (Indeterminate) According to Talkpool team, the owner will restart the genset at 0700 AM INC392326 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 2:26 1:51:37 Power Power Failure (Indeterminate) Private property, Team will reach the site at 7:00 AM INC392326 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/16/2020 2:26 1:51:37 Dependent Affected by the power issue at the main site Affected by HDO554 INC392327 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 6/16/2020 2:30 1:47:37 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h00 AM INC392334 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 6/16/2020 3:16 1:01:37 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC392337 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 3:37 0:40:37 Power Power Failure (Indeterminate) Team is informed, ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 04:53:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 10:53:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1536:51:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 460:02:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 208:31:05 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 200:39:06 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 77:27:06 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 65:47:06 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 60:03:06 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 45:07:05 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 43:19:06 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 23:23:06 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site. New spare requested for replacement INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 21:38:06 RBS RBS Fault (Indeterminate) Faulty RUS01B3 replaced but it is still faulty. Spare needed for replacement. ETR not yet available INC392320 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 1:30 5:23:06 RBS RBS Fault (Indeterminate) team cannot reach the site due to the road is impassable, after the rain, RTA 08:00AM Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 05:30:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 11:30:59 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 16th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 16th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 490:00:24 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 331:41:24 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 229:43:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 151:05:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 110:31:24 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 95:49:24 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 69:03:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 44:20:24 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 42:48:24 Power Power Failure (Indeterminate) Team where at WH checking the spare, ETR to be provided INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 17:18 14:07:24 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 11:37:24 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 11:37:24 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 10:22:24 Power Generator failure (Radiator failure) Radiator is faulty, New update will be share once available. INC392257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 21:22 10:03:24 Power Power Failure (Indeterminate) Team is going back to the site for corrective after the access issue. ETA: 07h15 AM INC392244 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:28 9:57:24 Power Power Failure (Indeterminate) Private property, Team will get the site at 7:15 AM INC392253 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/15/2020 21:50 9:35:24 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/15/2020 22:20 9:05:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 7:43:24 Power Generator failure (Indeterminate) Team is working on site. INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 7:43:24 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 7:43:24 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 7:43:24 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 7:43:24 Dependent Affected by the power issue at the main site Affected by HDC225 INC392309 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:31 6:54:24 Power Power Failure (Indeterminate) Team is working on site. INC392317 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/16/2020 1:08 6:17:24 Power Power Failure (Indeterminate) The site is located on an island. Team will reach it this morning. ETA: 08h00 AM INC392324 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 2:12 5:13:24 Power Power Failure (Indeterminate) According to Talkpool team, the owner will restart the genset at 0700 AM INC392326 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 2:26 4:59:24 Power Power Failure (Indeterminate) Private property, Team will reach the site at 7:15 AM INC392326 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 2:26 4:59:24 Dependent Affected by the power issue at the main site Affected by HDO554 INC392337 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 3:37 3:48:24 Power Power Failure (Indeterminate) Team is working on site. INC392344 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 4:50 2:35:24 Power Generator failure (Indeterminate) Team is informed, ETA 8:25 AM INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 2:03:24 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC392360 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 5:46 1:39:24 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8h30 AM INC392351 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/16/2020 6:02 1:23:24 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC392351 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/16/2020 6:02 1:23:24 Dependent Affected by the power issue at the main site Affected by HDO434 INC392359 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/16/2020 6:20 1:05:24 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/16/2020 7:00 0:25:24 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1537:23:24 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 460:34:24 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 209:03:24 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 201:11:24 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 77:59:24 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 66:19:24 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 60:35:24 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 45:39:24 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 43:51:24 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 23:55:24 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site. New spare requested for replacement INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 22:10:24 RBS RBS Fault (Indeterminate) Faulty RUS01B3 replaced but it is still faulty. Spare needed for replacement. ETR not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC392177 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 18:57 6/15/2020 20:00 1:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm display OK Site is up by itself INC392119 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 16:22 6/15/2020 20:00 3:38:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) No alarm display OK Site is up by itself INC392076 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 15:19 6/15/2020 20:35 5:16:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fail to start due starter battery fault Need to be justified Fail to start due starter battery fault, Restart with another battery INC392200 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 19:49 6/15/2020 21:55 2:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) CPS batteries discharged OK CPS batteries discharged, Recharged the, Reset breaker. INC392226 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 20:56 6/15/2020 23:00 2:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) No distilled water in the starter battery OK No distilled water in the starter battery, Team just added 1/2 gal of water distilled, Restarted INC392215 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 19:37 6/15/2020 23:30 3:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) No alarm displayed OK No alarm displayed, Team just reset ZTE and took a load, Site needs to be configure. INC392251 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:25 6/15/2020 23:50 2:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temp OK Alarm high tem, Water consumption and missing water, Team added 1 gal 1/2 of coolant, reseted INC392298 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 23:53 6/15/2020 23:57 0:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) No alarm display OK Site is up by itself INC392269 HAIDO260 KFOU_BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 22:17 6/16/2020 2:00 3:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) High tem OK High tem, Radiator net and radiator fin clogged with dust, Team added 1/2 gal of coolant. INC392255 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 21:53 6/16/2020 2:00 4:07:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC392301 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 0:02 6/16/2020 2:00 1:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) No alarm display OK Site is up by itself INC392301 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/16/2020 0:02 6/16/2020 2:00 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Site is back in service once issue solve at the main site. INC392301 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 0:02 6/16/2020 2:00 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Site is back in service once issue solve at the main site. INC392310 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:35 6/16/2020 6:10 5:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC392328 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE C Talkpool 6/16/2020 3:52 6/16/2020 6:23 2:31:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure OK Low oil pressure, Rear seal and front seal fault, Team added : 1 gal 1/2 of oil INC392277 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 22:26 6/16/2020 6:30 8:04:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC391896 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/15/2020 8:26 6/15/2020 19:24 10:58:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty AC alternator and AVR Need to be justified The faulty AC alternator and AVR have been replaced to get the issue solved INC391896 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/15/2020 8:26 6/15/2020 19:24 10:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded The site is back in service once the issue solved at HDO383 INC391896 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 6/15/2020 19:24 10:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded The site is back in service once the issue solved at HDO383 INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 6/15/2020 19:13 36:12:00 4:00:00 Not Compliant Power Generator Failure (Head cylinder failure) Faulty head cylinder faulty Need to be justified Head and gasket cylinder hasve been replaced INC392327 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 6/16/2020 2:30 6/16/2020 4:56 2:26:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC392334 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 6/16/2020 3:16 6/16/2020 5:16 2:00:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK The last feedback is expected from field team INC392324 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 2:12 6/16/2020 6:42 4:30:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK The genset has been started by the owner INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 6/16/2020 22:42 51:16:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Transmission issue suspected on HDN300 Cascaded Site back on air with the main site INC391692 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 6/16/2020 22:42 51:16:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Transmission issue suspected on HDN300 Cascaded Site back on air with the main site INC392195 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 6/15/2020 19:48 6/16/2020 22:32 26:44:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Faulty radiator Need to be justified The radiator has been repaired INC392209 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/15/2020 20:10 6/15/2020 21:56 1:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC392209 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/15/2020 20:10 6/15/2020 21:56 1:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC332 Cascaded Site back on air with the main site INC392237 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 6/15/2020 21:22 6/15/2020 23:26 2:04:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK ow oil pressure, rear sealhas made, team added 1.5 gal oil/restart INC392293 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 6/15/2020 23:38 6/16/2020 0:45 1:07:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391896 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 6/15/2020 20:24 11:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded The site is back in service once the issue solved at HDO383 INC391896 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/15/2020 8:26 6/15/2020 20:24 11:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded The site is back in service once the issue solved at HDO383 INC392262 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 6/15/2020 22:08 6/15/2020 23:33 1:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC392280 HDS226 AQUIN Sud Ericsson 2G+3G A Talkpool 6/15/2020 23:06 6/15/2020 23:49 0:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC392320 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 1:30 6/16/2020 5:42 4:12:00 0-Jan-00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jun 16 06:02:06 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 16 Jun 2020 12:02:06 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 16th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the update comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 490:00:24 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 331:41:24 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 06-06-2020 17:42 229:43:24 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 06-10-2020 00:20 151:05:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 06-11-2020 16:54 110:31:24 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 06-12-2020 07:36 95:49:24 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 69:03:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Digicel 6/14/2020 11:05 44:20:24 Fuel Generator failure (Fuel issue) Fuel and water are mixed on site. TP is waiting for approval for fuel rescue to perform more troubleshooting INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 42:48:24 Power Power Failure (Indeterminate) Team where at WH checking the spare, ETR to be provided INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 17:18 14:07:24 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 11:37:24 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 11:37:24 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 10:22:24 Power Generator failure (Radiator failure) ENGINE BROKEN, ASSESSMENT IS PROCESSING INC392257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 21:22 10:03:24 Power Power Failure (Indeterminate) ACCESS ISSUE LAST NIGHT, NOW TEAM IS WAITING FOR ACCESS AGAIN INC392244 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:28 09:57:24 Power Power Failure (Indeterminate) PRIVATE PROPERTY, TEAM WILL ARRIVE AT 8AM INC392253 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/15/2020 21:50 09:35:24 Power Generator failure (Indeterminate) TEAM IS WORKING TO REPLACE THE BROKEN FANBELT INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/15/2020 22:20 09:05:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 07:43:24 Power Generator failure (Indeterminate) AVR FAULTY, ARRANGING PORTABLE GENSET TO RESTORE THE SITE INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 07:43:24 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 07:43:24 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 07:43:24 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 07:43:24 Dependent Affected by the power issue at the main site Affected by HDC225 INC392309 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:31 06:54:24 Power Power Failure (Indeterminate) RESTORED INC392317 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/16/2020 1:08 06:17:24 Power Power Failure (Indeterminate) The site is located on an island. Team will reach it this morning. ETA: 08h00 AM INC392324 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 2:12 05:13:24 Power Power Failure (Indeterminate) RESTORED INC392326 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 2:26 04:59:24 Power Power Failure (Indeterminate) Team is working on site. INC392326 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 2:26 04:59:24 Dependent Affected by the power issue at the main site Affected by HDO554 INC392337 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 3:37 03:48:24 Power Power Failure (Indeterminate) Team is working on site. INC392344 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 4:50 02:35:24 Power Generator failure (Indeterminate) Team is informed, ETA 8:25 AM INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 02:03:24 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC392360 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 5:46 01:39:24 Power Power Failure (Indeterminate) ETA 9AM INC392351 HDO434 PETIT BOIS Ouest Ericsson 2G D Digicel 6/16/2020 6:02 01:23:24 Fuel Affected by the fuel issue at the main site SITE ATTACHED TO HDO318 WHICH IS OUT OF FUEL INC392351 HDO437 ST_PHARE Ouest Ericsson 2G D Digicel 6/16/2020 6:02 01:23:24 Fuel Affected by the fuel issue at the main site Affected by HDO434 INC392359 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/16/2020 6:20 01:05:24 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/16/2020 7:00 00:25:24 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 16 June 2020 07:32 To: Haiti Noc; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Fon] NOC SITES REPORT updated for this June 16th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this June 16th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 490:00:24 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 331:41:24 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 229:43:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 151:05:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 110:31:24 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 95:49:24 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 69:03:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 44:20:24 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 42:48:24 Power Power Failure (Indeterminate) Team where at WH checking the spare, ETR to be provided INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 17:18 14:07:24 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 11:37:24 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 11:37:24 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 10:22:24 Power Generator failure (Radiator failure) Radiator is faulty, New update will be share once available. INC392257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 21:22 10:03:24 Power Power Failure (Indeterminate) Team is going back to the site for corrective after the access issue. ETA: 07h15 AM INC392244 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:28 9:57:24 Power Power Failure (Indeterminate) Private property, Team will get the site at 7:15 AM INC392253 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/15/2020 21:50 9:35:24 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/15/2020 22:20 9:05:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 7:43:24 Power Generator failure (Indeterminate) Team is working on site. INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 7:43:24 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 7:43:24 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 7:43:24 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 7:43:24 Dependent Affected by the power issue at the main site Affected by HDC225 INC392309 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:31 6:54:24 Power Power Failure (Indeterminate) Team is working on site. INC392317 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/16/2020 1:08 6:17:24 Power Power Failure (Indeterminate) The site is located on an island. Team will reach it this morning. ETA: 08h00 AM INC392324 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 2:12 5:13:24 Power Power Failure (Indeterminate) According to Talkpool team, the owner will restart the genset at 0700 AM INC392326 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 2:26 4:59:24 Power Power Failure (Indeterminate) Private property, Team will reach the site at 7:15 AM INC392326 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 2:26 4:59:24 Dependent Affected by the power issue at the main site Affected by HDO554 INC392337 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 3:37 3:48:24 Power Power Failure (Indeterminate) Team is working on site. INC392344 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 4:50 2:35:24 Power Generator failure (Indeterminate) Team is informed, ETA 8:25 AM INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 2:03:24 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy INC392360 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 5:46 1:39:24 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8h30 AM INC392351 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/16/2020 6:02 1:23:24 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC392351 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/16/2020 6:02 1:23:24 Dependent Affected by the power issue at the main site Affected by HDO434 INC392359 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/16/2020 6:20 1:05:24 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/16/2020 7:00 0:25:24 Power Power Failure (Solar System failure) Solar system failed . Sectors will be back up with sun energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1537:23:24 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 460:34:24 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 209:03:24 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 201:11:24 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 77:59:24 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 66:19:24 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 60:35:24 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 45:39:24 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 43:51:24 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 23:55:24 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site. New spare requested for replacement INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 22:10:24 RBS RBS Fault (Indeterminate) Faulty RUS01B3 replaced but it is still faulty. Spare needed for replacement. ETR not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC392177 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 18:57 6/15/2020 20:00 1:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm display OK Site is up by itself INC392119 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 16:22 6/15/2020 20:00 3:38:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) No alarm display OK Site is up by itself INC392076 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 15:19 6/15/2020 20:35 5:16:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fail to start due starter battery fault Need to be justified Fail to start due starter battery fault, Restart with another battery INC392200 HDO296 MORNE_HERCULE_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 19:49 6/15/2020 21:55 2:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) CPS batteries discharged OK CPS batteries discharged, Recharged the, Reset breaker. INC392226 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 20:56 6/15/2020 23:00 2:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) No distilled water in the starter battery OK No distilled water in the starter battery, Team just added 1/2 gal of water distilled, Restarted INC392215 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 19:37 6/15/2020 23:30 3:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) No alarm displayed OK No alarm displayed, Team just reset ZTE and took a load, Site needs to be configure. INC392251 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:25 6/15/2020 23:50 2:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temp OK Alarm high tem, Water consumption and missing water, Team added 1 gal 1/2 of coolant, reseted INC392298 HDO675 SAINT MARTIN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 23:53 6/15/2020 23:57 0:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) No alarm display OK Site is up by itself INC392269 HAIDO260 KFOU_BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 22:17 6/16/2020 2:00 3:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) High tem OK High tem, Radiator net and radiator fin clogged with dust, Team added 1/2 gal of coolant. INC392255 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 21:53 6/16/2020 2:00 4:07:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC392301 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 0:02 6/16/2020 2:00 1:58:00 4:00:00 Compliant Power Power Failure (Indeterminate) No alarm display OK Site is up by itself INC392301 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/16/2020 0:02 6/16/2020 2:00 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Site is back in service once issue solve at the main site. INC392301 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 0:02 6/16/2020 2:00 1:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Site is back in service once issue solve at the main site. INC392310 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:35 6/16/2020 6:10 5:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC392328 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE C Talkpool 6/16/2020 3:52 6/16/2020 6:23 2:31:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure OK Low oil pressure, Rear seal and front seal fault, Team added : 1 gal 1/2 of oil INC392277 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/15/2020 22:26 6/16/2020 6:30 8:04:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC391896 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/15/2020 8:26 6/15/2020 19:24 10:58:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) Faulty AC alternator and AVR Need to be justified The faulty AC alternator and AVR have been replaced to get the issue solved INC391896 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/15/2020 8:26 6/15/2020 19:24 10:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded The site is back in service once the issue solved at HDO383 INC391896 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 6/15/2020 19:24 10:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded The site is back in service once the issue solved at HDO383 INC391362 HAIDS211 CATICHE (FRONTIERE) Sud ZTE 2G+3G D Talkpool 6/14/2020 7:01 6/15/2020 19:13 36:12:00 4:00:00 Not Compliant Power Generator Failure (Head cylinder failure) Faulty head cylinder faulty Need to be justified Head and gasket cylinder hasve been replaced INC392327 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 6/16/2020 2:30 6/16/2020 4:56 2:26:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC392334 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 6/16/2020 3:16 6/16/2020 5:16 2:00:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK The last feedback is expected from field team INC392324 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 2:12 6/16/2020 6:42 4:30:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK The genset has been started by the owner INC391692 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/14/2020 19:26 6/16/2020 22:42 51:16:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Transmission issue suspected on HDN300 Cascaded Site back on air with the main site INC391692 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/14/2020 19:26 6/16/2020 22:42 51:16:00 4:00:00 Not Compliant Transmission Affected by the Transmission issue at the main site Transmission issue suspected on HDN300 Cascaded Site back on air with the main site INC392195 HDN229 BOIS_DE_LANCE Nord Ericsson 2G D Talkpool 6/15/2020 19:48 6/16/2020 22:32 26:44:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Faulty radiator Need to be justified The radiator has been repaired INC392209 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/15/2020 20:10 6/15/2020 21:56 1:46:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC392209 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/15/2020 20:10 6/15/2020 21:56 1:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC332 Cascaded Site back on air with the main site INC392237 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 6/15/2020 21:22 6/15/2020 23:26 2:04:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure OK ow oil pressure, rear sealhas made, team added 1.5 gal oil/restart INC392293 HDC341 MORNE THOMONDE Centre Ericsson 2G D Talkpool 6/15/2020 23:38 6/16/2020 0:45 1:07:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391896 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/15/2020 8:26 6/15/2020 20:24 11:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded The site is back in service once the issue solved at HDO383 INC391896 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/15/2020 8:26 6/15/2020 20:24 11:58:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded The site is back in service once the issue solved at HDO383 INC392262 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 6/15/2020 22:08 6/15/2020 23:33 1:25:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC392280 HDS226 AQUIN Sud Ericsson 2G+3G A Talkpool 6/15/2020 23:06 6/15/2020 23:49 0:43:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC392320 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 1:30 6/16/2020 5:42 4:12:00 0-Jan-00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[76172632].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[76172632].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: EDA91070328C4DA8A8BB2654E1369312.png Type: image/png Size: 132 bytes Desc: EDA91070328C4DA8A8BB2654E1369312.png URL: From Luckerson.Jean at digicelgroup.com Tue Jun 16 06:51:56 2020 From: Luckerson.Jean at digicelgroup.com (Luckerson Jean) Date: Tue, 16 Jun 2020 12:51:56 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Hello Jithin/Team, Please help to provide update upon the below. Regional Team is still pushing us to solve issue and customers are getting angry there. Regards, Luckerson Jean 37007063 From: Carl-Edouard Bastien Sent: Friday, June 5, 2020 9:28 AM To: Ernst Keller Wesner Faustin ; Ruthza Laleau Fils ; Haiti Noc ; Jithin J Singh (jithin.j.singh at talkpool.com) ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Derrick Rowe ; Hai_Tech_Transmission ; Nazaire Ledix ; HAI_Tech_Noc ; Jean Arleff Israel Chery Subject: RE: some Sites with low Accessibility in the north around BH Hi Ruthza/Noc Please send a feedback on this case. BR// From: Carl-Edouard Bastien Sent: Wednesday, May 27, 2020 10:01 AM To: Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin > Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image001.png at 01D643BB.5D2DDB40] [cid:image002.jpg at 01D643BB.5D2DDB40] [cid:image003.jpg at 01D643BB.5D2DDB40] [cid:image004.jpg at 01D643BB.5D2DDB40] [cid:image005.jpg at 01D643BB.5D2DDB40] [cid:image006.jpg at 01D643BB.5D2DDB40] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 133325 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4230 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 11660 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 13016 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 12411 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 12107 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 06:51:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 12:51:09 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 6 1 8 16 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 1 1 0 20 ZTE 3 2 0 0 3 Huawei 8 8 8 0 8 Network 31 11 9 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 0 8 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 491:24:02 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 333:05:02 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 152:29:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 111:55:02 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 97:13:02 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to be provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 70:27:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 45:44:02 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 44:12:02 Power Power Failure (Indeterminate) Team were at WH checking the spare, waiting for next update INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/15/2020 17:18 15:31:02 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 13:01:02 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 13:01:02 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 11:46:02 Power Generator failure (Radiator failure) Radiator is faulty, New update will be share once available. INC392244 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:28 11:21:02 Power Power Failure (Indeterminate) ETA already expired , waiting for new update INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/15/2020 22:20 10:29:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 9:07:02 Power Generator Failure (Faulty AVR) Faulty AVR , Arrangement is ongoing for a portable genset INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 9:07:02 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 9:07:02 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 9:07:02 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 9:07:02 Dependent Affected by the power issue at the main site Affected by HDC225 INC392344 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 4:50 3:59:02 Power Generator failure (Indeterminate) Team is informed, ETA 8:25 AM Expired, update is expected from team. INC392360 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 5:46 3:03:02 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9:10 am. INC392329 HDO318 GROS_PIERRE Centre Huawei 2G+3G+LTE D O&M_Fuel 6/16/2020 5:59 2:50:02 Fuel Generator failure (Fuel issue) Fuel Team is already informed since 6/16/2020 at INC392329 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 2:50:02 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392329 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 2:50:02 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/16/2020 6:02 2:47:02 Power Power Failure (Solar System failure) The solar system failed due to bad weather in the region INC392387 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/16/2020 6:02 2:47:02 Dependent Affected by the power issue at the main site Affected by HDC318 INC392386 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/16/2020 6:02 2:47:02 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392392 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/16/2020 6:02 2:47:02 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392394 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/16/2020 6:02 2:47:02 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392371 HDC370 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 6:50 1:59:02 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC392332 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 7:42 1:07:02 Power Power Failure (Indeterminate) Team has been informed , ETA 8:50 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Tue Jun 16 07:22:38 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Tue, 16 Jun 2020 13:22:38 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Hi All, Please take note that the sites were affected during Power failures. We installed battery backup on the following sites to avoid the fluctuations. Please monitor and confirm current status: 1. HDN230 2. HDN218 3. HDN217. BR/ Jithin Singh. From: Luckerson Jean Sent: Tuesday, June 16, 2020 8:52 AM To: Carl-Edouard Bastien ; Ernst Keller Wesner Faustin ; Ruthza Laleau Fils ; Haiti Noc ; Jithin J Singh ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Derrick Rowe ; Hai_Tech_Transmission ; Nazaire Ledix ; HAI_Tech_Noc ; Jean Arleff Israel Chery Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/Team, Please help to provide update upon the below. Regional Team is still pushing us to solve issue and customers are getting angry there. Regards, Luckerson Jean 37007063 From: Carl-Edouard Bastien > Sent: Friday, June 5, 2020 9:28 AM To: Ernst Keller Wesner Faustin >; Ruthza Laleau Fils >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery > Subject: RE: some Sites with low Accessibility in the north around BH Hi Ruthza/Noc Please send a feedback on this case. BR// From: Carl-Edouard Bastien Sent: Wednesday, May 27, 2020 10:01 AM To: Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin > Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: 1. power on HDN217, 2. the link HDN230-HDN217. 3. The NPU on HDN231 4. Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image001.png at 01D643BF.A9E4B180] [cid:image002.jpg at 01D643BF.A9E4B180] [cid:image003.jpg at 01D643BF.A9E4B180] [cid:image004.jpg at 01D643BF.A9E4B180] [cid:image005.jpg at 01D643BF.A9E4B180] [cid:image006.jpg at 01D643BF.A9E4B180] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 133325 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4230 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 11660 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 13016 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 12411 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 12107 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 07:39:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 13:39:29 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 10 1 10 14 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 1 1 0 19 ZTE 2 2 0 0 2 Huawei 14 13 13 0 14 Network 35 16 14 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 0 10 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 492:12:23 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 333:53:23 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 153:17:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 112:43:23 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 98:01:23 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to be provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 71:15:23 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 46:32:23 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 45:00:23 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 13:49:23 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 13:49:23 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 12:34:23 Power Generator failure (Radiator failure) Radiator is faulty, New update will be share once available. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/15/2020 22:20 11:17:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 9:55:23 Power Generator Failure (Faulty AVR) Faulty AVR , Arrangement is ongoing for a portable genset INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 9:55:23 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 9:55:23 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 9:55:23 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 9:55:23 Dependent Affected by the power issue at the main site Affected by HDC225 INC392344 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 4:50 4:47:23 Power Generator failure (Indeterminate) Team is on site working INC392329 HDO318 GROS_PIERRE Centre Huawei 2G+3G+LTE A O&M_Fuel 6/16/2020 5:59 3:38:23 FUEL Generator failure (Fuel issue) Fuel Team is already informed since 6/16/2020 at 8 :30 AM INC392329 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 3:38:23 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392329 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 3:38:23 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392386 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/16/2020 6:02 3:35:23 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392394 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/16/2020 6:02 3:35:23 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392371 HDC370 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 6:50 2:47:23 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site INC392332 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 7:42 1:55:23 Power Power Failure (Indeterminate) Team is on site INC392402 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/16/2020 8:02 1:35:23 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9:50 am. INC392389 HDC312 BERTRAND DES PLATIONS Artibonite Huawei 2G D Talkpool 6/16/2020 8:06 1:31:23 Power Generator failure (Indeterminate) Team is informed, ETA:10h30 AM INC392395 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 8:07 1:30:23 Power Power Failure (Indeterminate) Team has been informed , ETA 10:10 AM INC392401 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 8:14 1:23:23 Power Power Failure (Indeterminate) Team has been informed , ETA 9:40 AM INC392376 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 6/16/2020 8:30 1:07:23 Power Generator failure (Indeterminate) Team is already dispatched. ETA:11h 20 AM INC392376 HAIDO433 DIGUE PROBY Ouest Huawei 2G+3G+LTE C Talkpool 6/16/2020 8:30 1:07:23 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC392376 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/16/2020 8:30 1:07:23 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC392376 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/16/2020 8:30 1:07:23 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC392415 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 6/16/2020 8:30 1:07:23 Power Generator failure (Indeterminate) Team is already informed. ETA to be provided INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 6/16/2020 8:40 0:57:23 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 07:41:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 13:41:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1539:37:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 462:48:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 211:17:41 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 203:25:41 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 80:13:41 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 68:33:41 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 62:49:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 47:53:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 46:05:41 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 26:09:41 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site. New spare requested for replacement INC392320 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 1:30 8:09:41 Power Generator failure (Indeterminate) Team is working on the site INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 4:17:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392369 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/16/2020 7:18 2:21:41 Power Power Failure (DC Converter Failure) DC converters inside faulty. Spare requested. Spare not yet available for replacement INC392392 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/16/2020 8:10 1:29:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/16/2020 8:40 0:59:41 Power Power Failure (Solar System failure) Solar system failed; site is expected to be back in service with the sun energy. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 07:48:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 13:48:11 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 08:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 08:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC392410 HDC008 CAMP_MARY Artibonite Huawei C Talkpool 6/16/2020 8:40 0:59:41 Power Power Failure (Indeterminate) Team is working on the site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Reginald.Girot at digicelgroup.com Tue Jun 16 08:31:03 2020 From: Reginald.Girot at digicelgroup.com (Reginald Girot) Date: Tue, 16 Jun 2020 14:31:03 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: Hi Noc Team. Please receive update about Fuel issue. INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 153:17:23 Fuel Generator failure (Fuel issue) Refueled , 200 gal added Regards. RDG From: Dadidson Sully On Behalf Of Haiti Noc Sent: Tuesday, June 16, 2020 9:39 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 9:00 AM Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 10 1 10 14 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 1 1 0 19 ZTE 2 2 0 0 2 Huawei 14 13 13 0 14 Network 35 16 14 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 0 10 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 492:12:23 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 333:53:23 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 153:17:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/10/2020 at 7:40 AM. Awaiting security clearance from PNH to access the area. INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 112:43:23 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 98:01:23 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to be provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 71:15:23 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 46:32:23 Power Power Failure (Indeterminate) Fuel and water are mixed on site. TP is waiting for approval from Fuel team to drain the HPU. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 45:00:23 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 13:49:23 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 13:49:23 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 12:34:23 Power Generator failure (Radiator failure) Radiator is faulty, New update will be share once available. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/15/2020 22:20 11:17:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 9:55:23 Power Generator Failure (Faulty AVR) Faulty AVR , Arrangement is ongoing for a portable genset INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 9:55:23 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 9:55:23 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 9:55:23 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 9:55:23 Dependent Affected by the power issue at the main site Affected by HDC225 INC392344 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 4:50 4:47:23 Power Generator failure (Indeterminate) Team is on site working INC392329 HDO318 GROS_PIERRE Centre Huawei 2G+3G+LTE A O&M_Fuel 6/16/2020 5:59 3:38:23 FUEL Generator failure (Fuel issue) Fuel Team is already informed since 6/16/2020 at 8 :30 AM INC392329 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 3:38:23 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392329 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 3:38:23 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392386 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/16/2020 6:02 3:35:23 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392394 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/16/2020 6:02 3:35:23 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392371 HDC370 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 6:50 2:47:23 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site INC392332 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 7:42 1:55:23 Power Power Failure (Indeterminate) Team is on site INC392402 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/16/2020 8:02 1:35:23 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 9:50 am. INC392389 HDC312 BERTRAND DES PLATIONS Artibonite Huawei 2G D Talkpool 6/16/2020 8:06 1:31:23 Power Generator failure (Indeterminate) Team is informed, ETA:10h30 AM INC392395 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 8:07 1:30:23 Power Power Failure (Indeterminate) Team has been informed , ETA 10:10 AM INC392401 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 8:14 1:23:23 Power Power Failure (Indeterminate) Team has been informed , ETA 9:40 AM INC392376 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 6/16/2020 8:30 1:07:23 Power Generator failure (Indeterminate) Team is already dispatched. ETA:11h 20 AM INC392376 HAIDO433 DIGUE PROBY Ouest Huawei 2G+3G+LTE C Talkpool 6/16/2020 8:30 1:07:23 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC392376 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/16/2020 8:30 1:07:23 Dependent Affected by the fuel issue at the main site Affected by HDO307 INC392376 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/16/2020 8:30 1:07:23 Dependent Affected by the fuel issue at the main site Affected by HDO308 INC392415 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 6/16/2020 8:30 1:07:23 Power Generator failure (Indeterminate) Team is already informed. ETA to be provided INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 6/16/2020 8:40 0:57:23 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 09:59:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 15:59:51 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 10 4 8 18 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 1 1 0 25 ZTE 5 4 1 0 5 Huawei 10 10 10 2 10 Network 40 15 12 2 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 0 0 2 15 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 494:33:29 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 336:14:29 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 115:04:29 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 100:22:29 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to be provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 73:36:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 48:53:29 Power Power Failure (Indeterminate) Fuel and water are mixed on site. The drain is approved by Fuel team; follow-up is in progress by TP. ETR not provided. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 47:21:29 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 16:10:29 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 16:10:29 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 14:55:29 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 12:16:29 Power Generator Failure (Faulty AVR) Faulty AVR , Arrangement is ongoing for a portable genset INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 12:16:29 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 12:16:29 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 12:16:29 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 12:16:29 Dependent Affected by the power issue at the main site Affected by HDC225 INC392329 HDO318 GROS_PIERRE Centre Huawei 2G+3G+LTE A O&M_Fuel 6/16/2020 5:59 5:59:29 FUEL Generator failure (Fuel issue) Fuel Team is already informed since 6/16/2020 at 8 :30 AM INC392329 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 5:59:29 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392329 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 5:59:29 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392386 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/16/2020 6:02 5:56:29 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392394 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/16/2020 6:02 5:56:29 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392402 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/16/2020 8:02 3:56:29 RBS RBS Fault (DXU failure) Faulty DXU need to be replaced. Follow-up is ongoing with RAN TP team. ETR not provided yet. INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 6/16/2020 8:40 3:18:29 Power Generator failure (Indeterminate) Talkpool team is on the way . ETA:12h25 PM INC392430 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/16/2020 9:18 2:40:29 Power Generator failure (Indeterminate) Team is already informed. ETA :12 h30 PM INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 2:40:29 Power Generator failure (Indeterminate) Team is already informed. ETA :12 h20 PM INC392442 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 9:51 2:07:29 Power Generator failure (Indeterminate) Portable genset out of fuel , waiting for new update INC392442 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/16/2020 9:51 2:07:29 Dependent Affected by the power issue at the main site Attached to HDO021 INC392443 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 9:54 2:04:29 Power Generator failure (Indeterminate) Team is already informed. ETA:12h30 PM INC392443 HAIDN028 RUE 2 I Nord ZTE 2G+3G+LTE B Talkpool 6/16/2020 9:54 2:04:29 Dependent Affected by the power issue at the main site Affected by HDN027 INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 2:01:29 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11:20 am expired, update is expected from team. INC392451 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/16/2020 10:12 1:46:29 Power Generator failure (Indeterminate) Team has been informed , ETA 11:45 AM expired, update is expected from team. INC392469 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 10:26 1:32:29 Power Generator failure (Indeterminate) Talkpool is not managed to reach the site INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 10:32 1:26:29 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392471 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/16/2020 10:46 1:12:29 Power Generator failure (Indeterminate) Team has been dispatched , ETA 12:30 PM INC392473 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 6/16/2020 10:50 1:08:29 Transmission Transmission (Indeterminate) Issue suspected at SDH030. a Team is on the way to check. ETA to be provided INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 1:08:29 Dependent Affected by the Transmission issue at the main site Attached to HDO316 INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 1:08:29 Dependent Affected by the Transmission issue at the main site Attached to HDO316 INC392473 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 1:08:29 Dependent Affected by the Transmission issue at the main site Attached to HDO316 INC392473 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 6/16/2020 10:50 1:08:29 Dependent Affected by the Transmission issue at the main site Attached to HDO316 INC392473 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 1:08:29 Dependent Affected by the Transmission issue at the main site Attached to HDO316 INC392473 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 1:08:29 Dependent Affected by the Transmission issue at the main site Attached to HDO316 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 10:20:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 16:20:17 +0000 Subject: [Rantt] NOC hourly report at 12:00 PM Message-ID: Hello All, Received the NOC hourly report done at 12:00 PM Sites off air by Class Class A B C D Total Total 10 4 8 15 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 1 1 0 22 ZTE 5 4 1 0 5 Huawei 10 10 10 0 10 Network 37 15 12 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 2 0 1 16 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 494:53:54 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 336:34:54 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 115:24:54 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 100:42:54 Power Generator Failure (Engine broken) FG Wilson P11 already collected by TP team at the WH. ETR to be provided. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 73:56:54 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 49:13:54 Power Power Failure (Indeterminate) Fuel and water are mixed on site. The drain is approved by Fuel team; follow-up is in progress by TP. ETR not provided. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 47:41:54 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 16:30:54 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 16:30:54 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 15:15:54 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 12:36:54 Power Generator Failure (Faulty AVR) Power and TX Team are working on site INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 12:36:54 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 12:36:54 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 12:36:54 Dependent Affected by the power issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 12:36:54 Dependent Affected by the power issue at the main site Affected by HDC225 INC392329 HDO318 GROS_PIERRE Centre Huawei 2G+3G+LTE A O&M_Fuel 6/16/2020 5:59 6:19:54 Fuel Generator failure (Fuel issue) Fuel Team is already informed since 6/16/2020 at 8 :30 AM INC392329 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 6:19:54 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392329 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 6:19:54 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392329 HDO463 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 6:19:54 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 6/16/2020 8:40 3:38:54 Power Generator failure (Indeterminate) Talkpool is on the way . ETA:12h25 PM INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 3:00:54 Power Generator failure (Indeterminate) Team is already informed. ETA :12 h20 PM INC392442 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 9:51 2:27:54 Fuel Generator failure (Fuel issue) Team should be on site adding fuel to the portable genset , ETR to be provided INC392442 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 9:51 2:27:54 Dependent Affected by the power issue at the main site Attached to HDO021 INC392443 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 9:54 2:24:54 Power Generator failure (Indeterminate) Team is already informed. ETA:12h30 PM INC392443 HAIDN028 RUE 2 I Nord ZTE 2G+3G+LTE B Talkpool 6/16/2020 9:54 2:24:54 Dependent Affected by the power issue at the main site Affected by HDN027 INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 2:21:54 Power Power Failure (Indeterminate) Team is working on site. INC392451 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/16/2020 10:12 2:06:54 Power Generator failure (Indeterminate) Team has been informed , ETA 12:30 PM INC392469 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 10:26 1:52:54 Power Generator failure (Indeterminate) Talkpool is not managed to reach the site INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 10:32 1:46:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392473 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 6/16/2020 10:50 1:28:54 Transmission Transmission (Indeterminate) Issue suspected at SDH030. a Team is on the way to check. ETA :12h 45 PM INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 1:28:54 Dependent Affected by the Transmission issue at the main site Attached to HDO316 INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 1:28:54 Dependent Affected by the Transmission issue at the main site Attached to HDO316 INC392473 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 1:28:54 Dependent Affected by the Transmission issue at the main site Attached to HDO316 INC392473 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 6/16/2020 10:50 1:28:54 Dependent Affected by the Transmission issue at the main site Attached to HDO316 INC392473 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 1:28:54 Dependent Affected by the Transmission issue at the main site Attached to HDO316 INC392473 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 1:28:54 Dependent Affected by the Transmission issue at the main site Attached to HDO316 INC392507 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 11:04 1:14:54 Power Generator failure (Indeterminate) Team has been informed , ETA 1:30 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 10:35:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 16:35:54 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1542:33:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 465:44:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 206:21:06 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 83:09:06 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 71:29:06 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 65:45:06 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 50:49:06 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 49:01:06 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 29:05:06 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site. New spare requested for replacement INC392320 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 1:30 11:05:06 Power Generator failure (Indeterminate) Team is working on the site INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 7:13:06 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392386 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/16/2020 8:00 4:35:06 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392394 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/16/2020 8:00 4:35:06 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392392 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/16/2020 8:10 4:25:05 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392435 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/16/2020 9:30 3:05:06 RBS RBS Fault (Indeterminate) Team is informed, ETA 12:20 PM. INC392511 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 6/16/2020 11:12 1:23:06 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 10:36:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 16:36:35 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC392518 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE Talkpool 6/16/2020 11:18 1:17:06 Power Power Failure (Indeterminate) Team is informed. ETA: 1:00 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Jean.Acciari at digicelgroup.com Tue Jun 16 11:08:54 2020 From: Jean.Acciari at digicelgroup.com (Jean Acciari) Date: Tue, 16 Jun 2020 17:08:54 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari ; Haiti Noc ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Mahesha Sannappa Shetty ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 12:50:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 18:50:01 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 8 2 6 16 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 4 1 0 20 ZTE 2 1 0 0 2 Huawei 11 10 8 0 11 Network 29 15 9 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 0 0 1 13 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 497:21:58 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 339:02:58 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 50:09:58 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 17:43:58 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 10:32 4:14:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392534 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 12:49 1:57:58 Power Generator failure (Indeterminate) Team has been dispatched , ETA 2:20 PM INC392534 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 12:49 1:57:58 Power Generator failure (Indeterminate) Attached to HDO676 INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 117:52:58 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 4:49:58 Power Power Failure (Indeterminate) The water pump is faulty. Team is about to fix it. ETR 3:00 pm. INC392535 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/16/2020 13:02 1:44:58 Power Power Failure (Indeterminate) Team has been informed; ETA 4:30 pm. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/16/2020 13:37 1:09:58 Power Power Failure (Indeterminate) HPU tank has been drained. Site down again, TP performs a follow-up to recover the site. ETA to be provided. INC392551 HGA042 BRAND Nippes Ericsson D Talkpool 6/16/2020 13:58 0:48:58 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 76:24:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 18:58:58 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 18:58:58 Dependent Affected by the power issue at the main site Affected by HDC228. INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 15:04:58 Transmission Transmission (NPU Failure) The NPU replaced has some Port issue .Team is on the way with an new NPU INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 15:04:58 Dependent Affected by the power issue at the main site Affected by HDC225 INC392329 HDO318 GROS_PIERRE Centre Huawei 2G+3G+LTE A O&M_Fuel 6/16/2020 5:59 8:47:58 FUEL Generator failure (Fuel issue) Rescue requested . ETR to be provided INC392329 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 8:47:58 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392329 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 8:47:58 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392329 HDO463 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 8:47:58 Dependent Affected by the fuel issue at the main site Affected by HDO318 INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 6/16/2020 8:40 6:06:58 Power Generator failure (Indeterminate) Team is on site working INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 5:28:58 Power Generator failure (Indeterminate) Team is on site working INC392410 HDC008 CAMP_MARY Artibonite Huawei 2G+3G D Talkpool 6/16/2020 12:00 2:46:58 Power Generator failure (Indeterminate) Team is on still site working INC392410 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/16/2020 12:00 2:46:58 Dependent Affected by the power issue at the main site Affected by HDC008 INC392410 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G #N/A Talkpool 6/16/2020 12:00 2:46:58 Dependent Affected by the power issue at the main site Affected by HDC008 INC392612 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 1:16:58 Power Generator failure (Indeterminate) Team is already dispatched . ETA :4h30 PM INC392612 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 1:16:58 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/16/2020 13:30 1:16:58 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/16/2020 13:30 1:16:58 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/16/2020 13:30 1:16:58 Dependent Affected by the power issue at the main site Affected by HDN167 INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 3:56:58 Dependent Affected by the power issue at the main site Affected by HDO316. Team is still working to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 3:56:58 Dependent Affected by the power issue at the main site Affected by HDO316. Team is still working to back up the site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 13:15:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 19:15:41 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1545:12:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 468:23:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 209:00:39 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 85:48:39 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 74:08:39 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 68:24:39 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 53:28:39 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 51:40:39 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 31:44:39 RBS RBS Fault (Indeterminate) RUS01B8 is faulty on site. New spare requested for replacement INC392320 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 1:30 13:44:39 Transmission Transmission (Indeterminate) Site remains down after power team has been performed, Tx team is requested. ETA not provided yet INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 9:52:39 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392618 HDO392 BOUGNOTTE_LEOGANE Sud Ericsson 2G C Digicel 6/16/2020 7:18 7:56:39 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC392386 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/16/2020 8:00 7:14:39 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392394 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/16/2020 8:00 7:14:39 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392392 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/16/2020 8:10 7:04:39 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392511 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 6/16/2020 11:12 4:02:39 Power Power Failure (Indeterminate) Team supposed to be on the site, waiting the confirmation. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 13:18:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 19:18:18 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 14:37:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 20:37:30 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 11 3 9 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 6 1 0 21 ZTE 8 5 3 0 8 Huawei 9 8 6 0 9 Network 33 19 10 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 5 0 10 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 499:09:31 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 340:50:31 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 119:40:31 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 78:12:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 51:57:31 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 20:46:31 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 20:46:31 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 19:31:31 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 16:52:31 Dependent Affected by the power issue at the main site Affected by HDC225 INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 6/16/2020 8:40 7:54:31 Power Generator failure (Indeterminate) Team refuses to provide update about this case INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 7:16:31 Power Generator failure (Indeterminate) Team is on site working INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 6:37:31 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Follow-up is ongoing by TP. ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 10:32 6:02:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 5:44:31 Dependent Affected by the power issue at the main site Affected by HDO316. Team is still working to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 5:44:31 Dependent Affected by the power issue at the main site Affected by HDO316. Team is still working to back up the site INC392410 HDC008 CAMP_MARY Artibonite Huawei 2G+3G D Talkpool 6/16/2020 12:00 4:34:31 Power Generator failure (Indeterminate) Team refuses to provide update about this case INC392410 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/16/2020 12:00 4:34:31 Dependent Affected by the power issue at the main site Affected by HDC008 INC392410 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/16/2020 12:00 4:34:31 Dependent Affected by the power issue at the main site Affected by HDC008 INC392612 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 3:04:31 Power Generator failure (Indeterminate) Team is already dispatched . ETA :4h30 PM expired, update is expected. INC392612 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 3:04:31 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/16/2020 13:30 3:04:31 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/16/2020 13:30 3:04:31 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/16/2020 13:30 3:04:31 Dependent Affected by the power issue at the main site Affected by HDN167 INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 2:57:31 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392565 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 6/16/2020 13:51 2:43:31 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC392557 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 14:23 2:11:31 Power Generator failure (Indeterminate) Team is waiting for access INC392623 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 14:23 2:11:31 Power Generator failure (Indeterminate) Team has been dispatched , ETA 5:00 PM INC392628 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 14:46 1:48:31 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet available INC392569 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/16/2020 14:46 1:48:31 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC392638 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/16/2020 15:08 1:26:31 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC392634 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 1:20:31 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/16/2020 15:14 1:20:31 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 1:20:31 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 6/16/2020 15:14 1:20:31 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 6/16/2020 15:14 1:20:31 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392577 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 15:33 1:01:31 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet available INC392647 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 6/16/2020 15:47 0:47:31 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC392554 HAIDN015 DECLIN MONTACA Artibonite ZTE 2G+3G C Talkpool 6/16/2020 14:04 2:30:31 Power Generator failure (Indeterminate) Team is already dispatched . ETA :4h30 PM expired, update is expected. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Jun 16 14:41:23 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 16 Jun 2020 20:41:23 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: HDS105: Awaiting a full report from Talkpool. They report water mixed with fuel but the visited and reported resolution on this ASCOT twice before reporting water mixed with fuel. After our team visit the site fuel will be delivered. Awaiting feedback from the O&M field team. Best Regards, [cid:image001.jpg at 01D643FC.F4B23E70] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Dadidson Sully On Behalf Of Haiti Noc Sent: Tuesday, June 16, 2020 4:38 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 11 3 9 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 6 1 0 21 ZTE 8 5 3 0 8 Huawei 9 8 6 0 9 Network 33 19 10 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 5 0 10 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 499:09:31 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 340:50:31 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 119:40:31 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 78:12:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 51:57:31 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 20:46:31 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 20:46:31 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 19:31:31 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 16:52:31 Dependent Affected by the power issue at the main site Affected by HDC225 INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 6/16/2020 8:40 7:54:31 Power Generator failure (Indeterminate) Team refuses to provide update about this case INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 7:16:31 Power Generator failure (Indeterminate) Team is on site working INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 6:37:31 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Follow-up is ongoing by TP. ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 10:32 6:02:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 5:44:31 Dependent Affected by the power issue at the main site Affected by HDO316. Team is still working to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 5:44:31 Dependent Affected by the power issue at the main site Affected by HDO316. Team is still working to back up the site INC392410 HDC008 CAMP_MARY Artibonite Huawei 2G+3G D Talkpool 6/16/2020 12:00 4:34:31 Power Generator failure (Indeterminate) Team refuses to provide update about this case INC392410 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/16/2020 12:00 4:34:31 Dependent Affected by the power issue at the main site Affected by HDC008 INC392410 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G C Talkpool 6/16/2020 12:00 4:34:31 Dependent Affected by the power issue at the main site Affected by HDC008 INC392612 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 3:04:31 Power Generator failure (Indeterminate) Team is already dispatched . ETA :4h30 PM expired, update is expected. INC392612 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 3:04:31 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/16/2020 13:30 3:04:31 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/16/2020 13:30 3:04:31 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/16/2020 13:30 3:04:31 Dependent Affected by the power issue at the main site Affected by HDN167 INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 2:57:31 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392565 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 6/16/2020 13:51 2:43:31 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC392557 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 14:23 2:11:31 Power Generator failure (Indeterminate) Team is waiting for access INC392623 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 14:23 2:11:31 Power Generator failure (Indeterminate) Team has been dispatched , ETA 5:00 PM INC392628 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 14:46 1:48:31 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet available INC392569 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/16/2020 14:46 1:48:31 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC392638 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/16/2020 15:08 1:26:31 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC392634 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 1:20:31 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/16/2020 15:14 1:20:31 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 1:20:31 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 6/16/2020 15:14 1:20:31 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 6/16/2020 15:14 1:20:31 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392577 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 15:33 1:01:31 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet available INC392647 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 6/16/2020 15:47 0:47:31 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC392554 HAIDN015 DECLIN MONTACA Artibonite ZTE 2G+3G C Talkpool 6/16/2020 14:04 2:30:31 Power Generator failure (Indeterminate) Team is already dispatched . ETA :4h30 PM expired, update is expected. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 16:37:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 22:37:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1548:33:03 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 471:44:03 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 212:21:03 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 89:09:03 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 77:29:03 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 71:45:03 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 56:49:03 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 55:01:03 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 30:53:03 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 13:13:03 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392386 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/16/2020 8:00 10:35:03 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392394 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/16/2020 8:00 10:35:03 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392392 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/16/2020 8:10 10:25:03 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392469 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 10:26 8:09:03 Transmission Transmission (Indeterminate) Site remains down after power team has been performed, TX team is requested. ETA not provided yet INC392630 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 6/16/2020 15:00 3:35:03 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR not provided yet INC392634 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:21:03 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:21:03 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS315 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:21:03 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS285 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/16/2020 15:14 3:21:03 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA046 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:21:03 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:21:03 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO334 ORIANI Nippes Ericsson 2G D Talkpool 6/16/2020 15:14 3:21:03 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392542 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 6/16/2020 17:48 0:47:03 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 16:50:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 22:50:26 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC392597 HDO485 FONEMED Port-au-Prince Huawei C Talkpool 6/16/2020 17:10 1:37:22 Power Generator failure (Indeterminate) Team has been dispatched , ETA 6:50 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 17:20:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 16 Jun 2020 23:20:35 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 16th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 16th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 501:46:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 343:27:08 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 122:17:08 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 80:49:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 54:34:08 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 23:23:08 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 23:23:08 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 22:08:08 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 6/16/2020 8:40 10:31:08 Power Generator failure (Indeterminate) Talkpool reported that site is out of fuel > Pictures are awaiting for confirmation INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 9:53:08 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 9:14:08 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Follow-up is ongoing by TP. ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 10:32 8:39:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 8:21:08 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 8:21:08 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392535 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/16/2020 13:02 6:09:08 Power Power Failure (Indeterminate) ETA 4:30 pm expired; more update is still expected from TP. INC392612 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 5:41:08 Power Generator failure (Indeterminate) Team is on site working INC392612 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 5:41:08 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/16/2020 13:30 5:41:08 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/16/2020 13:30 5:41:08 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/16/2020 13:30 5:41:08 Dependent Affected by the power issue at the main site Affected by HDN167 INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 5:34:08 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 5:20:08 Transmission Transmission (Indeterminate) Affected by HDC225. TX Team will check the site again . INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 5:20:08 Dependent Affected by the Transmission issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 5:20:08 Dependent Affected by the Transmission issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 5:20:08 Dependent Affected by the Transmission issue at the main site Affected by HDC225 INC392474 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 6/16/2020 13:51 5:20:08 Dependent Affected by the power issue at the main site Affected by HDO316. Team is still working to back up the site INC392554 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/16/2020 14:04 5:07:08 Power Generator failure (Indeterminate) Team is on site working INC392569 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/16/2020 14:46 4:25:08 Power Power Failure (Indeterminate) Team is working on site. INC392638 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/16/2020 15:08 4:03:08 Power Power Failure (Indeterminate) Team has been informed; ETA 6:30 pm. INC392634 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS021 ST CYR Sud-Est Ericsson 2G+LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA017 CHALON Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO390 RUE DU PORT Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS226 AQUIN Sud Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO358 PETIT_GOAVE Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 3:00:08 Power Generator failure (Indeterminate) Team is already dispatched . ETA :7 PM INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE B Talkpool 6/16/2020 16:11 3:00:08 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 2:41:08 Power Generator failure (Indeterminate) Team is on site INC392712 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 2:41:08 Power Generator failure (Indeterminate) Team has been informed , ETA 7:50 PM INC392712 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 2:41:08 Dependent Affected by the power issue at the main site Attached to HDO554 INC392672 HDN169 BEAUCHAMP Nord Ericsson 2G D Talkpool 6/16/2020 17:10 2:01:08 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC392599 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 6/16/2020 17:12 1:59:08 Power Generator failure (Indeterminate) Team is already dispatched . ETA :8 PM INC392599 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE A Talkpool 6/16/2020 17:12 1:59:08 Dependent Affected by the power issue at the main site Affected by HDC016 INC392580 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/16/2020 17:47 1:24:08 Dependent Affected by the power issue at the main site Affected by the power issue at HDO300. INC392580 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/16/2020 17:47 1:24:08 Dependent Affected by the power issue at the main site Affected by the power issue at HDO300. INC392707 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/16/2020 17:47 1:24:08 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC392713 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/16/2020 18:14 0:57:08 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC392682 HDC275 DAUPHINE Nord Ericsson 2G D Talkpool 6/16/2020 18:22 0:49:08 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC392683 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 18:34 0:37:08 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC392684 HDC329 BOIS CARRE Nord Ericsson 2G D Talkpool 6/16/2020 18:42 0:29:08 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1549:09:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 472:20:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 212:57:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 89:45:08 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 78:05:08 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 72:21:08 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 57:25:08 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 55:37:08 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 31:29:08 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 13:49:08 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392386 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/16/2020 8:00 11:11:08 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392394 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/16/2020 8:00 11:11:08 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392392 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/16/2020 8:10 11:01:08 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392469 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 10:26 8:45:08 Transmission Transmission (Indeterminate) Site remains down after power team has been performed, Tx team is requested. ETA not provided yet INC392630 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 6/16/2020 15:00 4:11:08 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR not provided yet INC392634 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS315 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS285 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA046 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO334 ORIANI Nippes Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392542 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 6/16/2020 17:48 1:23:08 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC392647 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 6/16/2020 15:47 6/16/2020 16:49 1:02:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC392551 HGA042 BRAND Nippes Ericsson D Talkpool 6/16/2020 13:58 6/16/2020 15:30 1:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 6/16/2020 14:07 102:31:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Genset swapping has been performed on site. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 6/16/2020 12:25 49:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fuel and water are mixed on site. Need to be justified The tank has been drained by TP power team. INC392402 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/16/2020 8:02 6/16/2020 11:25 3:23:00 4:00:00 Compliant RBS RBS Fault (DXU failure) Faulty DXU need to be replaced. OK DXU has been replaced by another one. INC392257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 21:22 6/16/2020 7:36 10:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Low fuel level alarm Need to be justified Genset was restarted after refueling. INC392359 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/16/2020 6:20 6/16/2020 7:45 1:25:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site is back in service with the sun energy. INC392324 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 2:12 6/16/2020 5:40 3:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Genset was turned off by the landlord OK Genset was restarted by the landlord. INC392317 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/16/2020 1:08 6/16/2020 6:56 5:48:00 4:00:00 Not Compliant Power Generator failure (High temperature) Due to water consumption Need to be justified 1 gallon of coolant added. INC392360 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 5:46 6/16/2020 8:45 2:59:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption Need to be justified 1 gallon of coolant added. INC392309 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:31 6/16/2020 6:43 6:12:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Genset restarted with another battery INC392326 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 2:26 6/16/2020 7:48 5:22:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator dirty Need to be justified Radiator refreshed , 1/2 gal of coolant added and genset restarted INC392326 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 2:26 6/16/2020 7:48 5:22:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Attached to HDO554 Cascaded Back on air with the main site INC392337 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 3:37 6/16/2020 7:54 4:17:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Creeping dirty Need to be justified Creeping cleaned 1/4 of oil added INC392244 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:28 6/16/2020 8:53 11:25:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Battery under voltage / water missing Need to be justified 1\gal of distilled water added INC392332 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 7:42 6/16/2020 9:22 1:40:00 4:00:00 Compliant Power Generator failure (Low Voltage) Battery cable maladjusted OK Battery cable adjusted INC392401 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 8:14 6/16/2020 10:19 2:05:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK 1/gal of coolant added INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 6/16/2020 9:41 153:21:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty OK Fuel added INC392471 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 10:46 6/16/2020 10:53 0:07:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Fault cleared by itself INC392442 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 9:51 6/16/2020 11:45 1:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details are awaiting INC392442 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 9:51 6/16/2020 11:45 1:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO021 Cascaded Back on air with the main site INC392521 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 12:22 6/16/2020 12:38 0:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Fault cleared by itself INC392507 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 11:04 6/16/2020 13:38 2:34:00 4:00:00 Compliant Power Generator failure (Low Voltage) Battery cable maladjusted OK Battery cable adjusted INC392605 HAIDO013 DIQUINI_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 12:24 6/16/2020 13:30 1:06:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK 1\gal of coolant added and restarted INC392451 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/16/2020 10:12 6/16/2020 13:55 3:43:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No starter battery OK Genset restarted with another battery INC392534 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 12:49 6/16/2020 15:10 2:21:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) insufficient oil level OK Team added 1\gal of oil and genset restarted INC392534 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 12:49 6/16/2020 15:10 2:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO676 Cascaded Back on air with the main site INC392559 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 14:30 6/16/2020 15:24 0:54:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery discharged OK Team charged the battery and restart the genset INC392557 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 14:23 6/16/2020 16:15 1:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details are awaiting INC392628 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 14:46 6/16/2020 16:17 1:31:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) DC low voltage OK Team has reset the breaker and restarted the genset INC392623 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 14:23 6/16/2020 17:39 3:16:00 4:00:00 Compliant Power Generator failure (High temperature) Fan belt maladjusted OK Team readjusted the fan belt and 1\gal of coolant added INC392577 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 15:33 6/16/2020 18:34 3:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details are awaiting INC392387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/16/2020 6:02 6/16/2020 9:40 3:38:00 4:00:00 Compliant Power Power Failure (Solar System failure) solar system failed OK Site up with solar energy INC392387 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/16/2020 6:02 6/16/2020 9:40 3:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 OK Back up with the main site INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 6/16/2020 8:59 231:17:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Faulty Battery Access_Owner genset restarted with an external Battery INC392253 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/15/2020 21:50 6/16/2020 8:03 10:13:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) Fan belt broken Need to be justified Fan belt replaced INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/16/2020 7:00 6/16/2020 10:00 3:00:00 4:00:00 Compliant Power Power Failure (Solar System failure) solar system failed OK Site up with solar energy INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 6/16/2020 10:22 5:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed . Site will be back up with sun energy OK Site up with solar energy INC392344 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 4:50 6/16/2020 9:30 4:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392423 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 6/16/2020 9:12 6/16/2020 10:20 1:08:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN216 - HDN214 OK Back up once fiber link restored INC392423 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 6/16/2020 9:12 6/16/2020 10:20 1:08:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN216 - HDN214 OK Back up once fiber link restored INC392423 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 6/16/2020 9:12 6/16/2020 10:20 1:08:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN216 - HDN214 OK Back up once fiber link restored INC392423 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 6/16/2020 9:12 6/16/2020 10:20 1:08:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN216 - HDN214 OK Back up once fiber link restored INC392423 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 6/16/2020 9:12 6/16/2020 10:20 1:08:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN216 - HDN214 OK Back up once fiber link restored INC392423 HDN216 PIGNON Nord Ericsson 3G A Talkpool 6/16/2020 9:12 6/16/2020 10:20 1:08:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN216 - HDN214 OK Back up once fiber link restored INC392376 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/16/2020 8:30 6/16/2020 14:30 6:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay rescue performed INC392376 HAIDO433 DIGUE PROBY Ouest Huawei 2G+3G+LTE C O&M_Fuel 6/16/2020 8:30 6/16/2020 14:30 6:00:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO307 Cascaded Back up with the main site INC392376 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/16/2020 8:30 6/16/2020 14:30 6:00:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO307 Cascaded Back up with the main site INC392376 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M_Fuel 6/16/2020 8:30 6/16/2020 14:30 6:00:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO307 Cascaded Back up with the main site INC392389 HDC312 BERTRAND DES PLATIONS Artibonite Huawei 2G D Talkpool 6/16/2020 8:06 6/16/2020 9:56 1:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392415 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 6/16/2020 8:30 6/16/2020 11:07 2:37:00 4:00:00 Compliant Power Power Failure (Solar System failure) solar system failed OK genset started manually INC392366 HDC370 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 6:50 6/16/2020 11:25 4:35:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Faulty Battery Need to be justified genset restarted with an external Battery INC392470 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 6/16/2020 10:26 6/16/2020 11:16 0:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392473 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 6/16/2020 10:50 6/16/2020 13:40 2:50:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Site back up after team intervention INC392473 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 6/16/2020 13:40 2:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Back up with the main site INC392473 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 6/16/2020 10:50 6/16/2020 13:40 2:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Back up with the main site INC392473 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 6/16/2020 13:40 2:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Back up with the main site INC392473 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 6/16/2020 13:40 2:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Back up with the main site INC392469 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 10:26 6/16/2020 16:26 6:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 6/16/2020 17:46 18:04:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Spare Faulty NPU replaced INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 6/16/2020 12:42 13:00:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC225 Cascaded Back up after replacing the NPU that has some ports issue at HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 6/16/2020 12:42 13:00:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC225 Cascaded Back up after replacing the NPU that has some ports issue at HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 6/16/2020 12:42 13:00:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC225 Cascaded Back up after replacing the NPU that has some ports issue at HDC225 INC392621 HDC109 KASOLEY Artibonite Huawei 2G+3G+LTE B Talkpool 6/16/2020 14:08 6/16/2020 16:18 2:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392621 HDC105 DECLIN MONTACA Artibonite Huawei 2G+3G+LTE C Talkpool 6/16/2020 14:08 6/16/2020 16:18 2:10:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDC109 Cascaded Back up with the main site INC392619 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 6/16/2020 12:14 6/16/2020 14:15 2:01:00 4:00:00 Compliant Transmission Transmission (Link failure) Link Facing HDC155-SDH006 failure OK Cold restart performed on the MMU at SDH006 by NOC INC392619 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/16/2020 12:14 6/16/2020 14:15 2:01:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC155 OK Back up with the main site INC392619 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/16/2020 12:14 6/16/2020 14:15 2:01:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC155 OK Back up with the main site INC392619 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/16/2020 12:14 6/16/2020 14:15 2:01:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC155 OK Back up with the main site INC392619 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/16/2020 12:14 6/16/2020 14:15 2:01:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC155 OK Back up with the main site INC392619 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 6/16/2020 12:14 6/16/2020 14:15 2:01:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC155 OK Back up with the main site INC392443 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 9:54 6/16/2020 12:45 2:51:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 Gal 1/4 of oil added INC392443 HAIDN028 RUE 2 I Nord ZTE 2G+3G+LTE B Talkpool 6/16/2020 9:54 6/16/2020 12:45 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN027 OK Back up with the main site INC392430 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/16/2020 9:18 6/16/2020 12:57 3:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392329 HDO318 GROS_PIERRE Centre Huawei 2G+3G+LTE A O&M_Fuel 6/16/2020 5:59 6/16/2020 16:01 10:02:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay rescue performed INC392329 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 6/16/2020 16:01 10:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO318 Cascaded Back up with the main site INC392329 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 6/16/2020 16:01 10:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO319 Cascaded Back up with the main site INC392410 HDC008 CAMP_MARY Artibonite Huawei 2G+3G D Talkpool 6/16/2020 12:00 6/16/2020 17:23 5:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392410 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/16/2020 12:00 6/16/2020 17:23 5:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC008 Cascaded Back up with the main site INC392410 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G #N/A Talkpool 6/16/2020 12:00 6/16/2020 17:23 5:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC008 Cascaded Back up with the main site Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 6/15/2020 20:24 11:09:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B83 Spare RUS01B3 has been replaced INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/16/2020 8:40 6/16/2020 9:46 1:06:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site backed on air at sunrise INC392435 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/16/2020 9:30 6/16/2020 14:00 4:30:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 6/16/2020 13:40 30:10:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS01B8 has been replaced INC392618 HDO392 BOUGNOTTE_LEOGANE Sud Ericsson 2G C Talkpool 6/16/2020 7:18 6/16/2020 16:22 9:04:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Alarm cleared after a soft reload. INC392511 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 6/16/2020 11:12 6/16/2020 17:49 6:37:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1Gallon of 1/2 oil was added. INC392320 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 1:30 6/16/2020 17:42 16:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Sasoun.Deronis at digicelgroup.com Tue Jun 16 18:07:57 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Wed, 17 Jun 2020 00:07:57 +0000 Subject: [Rantt] Request script for HDS295 In-Reply-To: References: , Message-ID: Hi Jithin/ David, Can you please take care of this request? Thank you for your support. Regards, Sasoun Deronis [cid:image001.jpg at 01D61957.A00D8CA0] From: Nazaire Ledix Sent: Tuesday, June 16, 2020 8:01 PM To: Frantz Jean Baptiste ; Marcel Marseille ; Jean Arleff Israel Chery ; Haiti Noc ; Hai_Warehouseteam Cc: Derrick Rowe ; Francois Boyer ; HAI_Tech_Noc ; Hai_Tech_RAN_O&M ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Jean Donald Remy ; Ernst Keller Wesner Faustin ; Hai_Tech_Ericsson_BSS ; Jonas Joseph Subject: RE: Request script for HDS295 Hello Noc team, We need to add 3G on HDS295, the LAN 1/7/3 on NPU is suspected faulty, could you please plan to send a team to replace the NPU on HDS295. @ warehouse team, Please provide one NPU 3B to talkpool team, Best Regards, Nazaire LEDIX From: Ralph Jean > Sent: Monday, June 15, 2020 9:23 AM To: Ernst Keller Wesner Faustin >; Frantz Jean Baptiste >; Marcel Marseille >; Hai_Tech_Ericsson_BSS >; Anoul Louis >; Jonas Joseph >; Hai_Tech_RFPO > Cc: Jean Arleff Israel Chery >; Derrick Rowe >; Francois Boyer >; HAI_Tech_Noc >; Hai_Tech_RAN_O&M >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Nazaire Ledix >; Jean Donald Remy > Subject: RE: Request script for HDS295 Hi Marcel, Find scripts in attachment. Regards Ralph From: Ernst Keller Wesner Faustin > Sent: Monday, June 15, 2020 9:07 AM To: Frantz Jean Baptiste >; Marcel Marseille >; Hai_Tech_Ericsson_BSS >; Ralph Jean >; Anoul Louis >; Jonas Joseph >; Hai_Tech_RFPO > Cc: Jean Arleff Israel Chery >; Derrick Rowe >; Francois Boyer >; HAI_Tech_Noc >; Hai_Tech_RAN_O&M >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Nazaire Ledix >; Jean Donald Remy > Subject: RE: Request script for HDS295 Hello Frantz, Did you read your email, RND has been already sent for HDS295. Br, Ernst FAUSTIN From: Frantz Jean Baptiste > Sent: Monday, June 15, 2020 8:46 AM To: Marcel Marseille >; Hai_Tech_Ericsson_BSS >; Ralph Jean >; Anoul Louis >; Jonas Joseph >; Ernst Keller Wesner Faustin >; Hai_Tech_RFPO > Cc: Jean Arleff Israel Chery >; Derrick Rowe >; Francois Boyer >; HAI_Tech_Noc >; Hai_Tech_RAN_O&M >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Nazaire Ledix >; Jean Donald Remy >; Ernst Keller Wesner Faustin > Subject: Re: Request script for HDS295 Rf Team The site is pending for RND , it supposed to be integrated yesterday afternoon. It been scheduled for the week. Let do something to break this blocking point in the procedures. O&M RAN Engineer Team Leader, Tel: 37 00 75 94 ________________________________ From: Marcel Marseille > Sent: Monday, June 15, 2020 8:40:45 AM To: Marcel Marseille >; Hai_Tech_Ericsson_BSS >; Ralph Jean >; Anoul Louis >; Jonas Joseph > Cc: Frantz Jean Baptiste >; Jean Arleff Israel Chery >; Derrick Rowe >; Francois Boyer >; HAI_Tech_Noc >; Hai_Tech_RAN_O&M >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Nazaire Ledix >; Jean Donald Remy >; Ernst Keller Wesner Faustin > Subject: RE: Request script for HDS295 Reminder for the script HDS295 Best regards Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Marcel Marseille > Date: 6/14/20 7:04 AM (GMT-05:00) To: Hai_Tech_Ericsson_BSS >, Ralph Jean >, Anoul Louis >, Jonas Joseph > Cc: Frantz Jean Baptiste >, Jean Arleff Israel Chery >, Derrick Rowe >, Francois Boyer >, HAI_Tech_Noc >, Hai_Tech_RAN_O&M >, Hai_Tech_RFPO >, Hai_Tech_Transmission >, Nazaire Ledix >, Jean Donald Remy >, Ernst Keller Wesner Faustin > Subject: Request script for HDS295 Hello Bss, Could you prepare the script for HDS295 Please The RBS is 6601 Rf We need the RND for integration Nazaire We need the IP plan for the integration Best regards Sent from my Samsung Galaxy smartphone. ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 64635 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jun 16 18:19:48 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Wed, 17 Jun 2020 00:19:48 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 16th, 2020 till 7:00 PM. In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 501:46:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 343:27:08 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 06-11-2020 16:54 122:17:08 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 80:49:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 54:34:08 Power Power Failure (Indeterminate) TEAM IS WORKING ON SITE INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 23:23:08 Power Generator Failure (Faulty AVR) TEAM IS WORKING ON SITE REPLACING AC ALT AND AVR INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 23:23:08 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 22:08:08 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Digicel 6/16/2020 8:40 10:31:08 Fuel Generator failure (Fuel Issue) OUT OF FUEL INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 09:53:08 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 09:14:08 Power Power Failure (Indeterminate) SPARE WATER PUMP IS COMING FROM JEREMIE, ETA 10PM AT SITE WITH SPARE INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 10:32 08:39:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 08:21:08 Dependent Affected by the transmission issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 08:21:08 Dependent Affected by the transmission issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392535 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/16/2020 13:02 06:09:08 Power Power Failure (Indeterminate) FOLLOW UP ON GOING TO FIND OUT THE TEAM GOING TO SITE INC392612 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 05:41:08 Power Generator failure (Indeterminate) RESTORED INC392612 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 05:41:08 Dependent Affected by the power issue at the main site RESTORED INC392612 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/16/2020 13:30 05:41:08 Dependent Affected by the power issue at the main site RESTORED INC392612 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/16/2020 13:30 05:41:08 Dependent Affected by the power issue at the main site RESTORED INC392612 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/16/2020 13:30 05:41:08 Dependent Affected by the power issue at the main site RESTORED INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 05:34:08 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 05:20:08 Transmission Transmission (Indeterminate) Affected by HDC225. TX Team will check the site again . INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 05:20:08 Dependent Affected by the Transmission issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 05:20:08 Dependent Affected by the Transmission issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 05:20:08 Dependent Affected by the Transmission issue at the main site Affected by HDC225 INC392474 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 6/16/2020 13:51 05:20:08 Dependent Affected by the transmission issue at the main site RESTORED INC392554 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/16/2020 14:04 05:07:08 Power Generator failure (Indeterminate) Team is on site working INC392569 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/16/2020 14:46 04:25:08 Power Power Failure (Indeterminate) RESTORED INC392638 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/16/2020 15:08 04:03:08 Power Power Failure (Indeterminate) REVISED ETA 9:30PM INC392634 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS021 ST CYR Sud-Est Ericsson 2G+LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA017 CHALON Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO390 RUE DU PORT Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS226 AQUIN Sud Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO358 PETIT_GOAVE Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 03:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 03:00:08 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE, RAIDATOR ISSUE INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE B Talkpool 6/16/2020 16:11 03:00:08 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 02:41:08 Power Generator failure (Indeterminate) Team is on site INC392712 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 02:41:08 Power Generator failure (Indeterminate) RESTORED INC392712 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 02:41:08 Dependent Affected by the power issue at the main site RESTORED INC392672 HDN169 BEAUCHAMP Nord Ericsson 2G D Talkpool 6/16/2020 17:10 02:01:08 Power Generator failure (Indeterminate) RESTORED INC392599 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 6/16/2020 17:12 01:59:08 Power Generator failure (Indeterminate) RESTORED INC392599 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE A Talkpool 6/16/2020 17:12 01:59:08 Dependent Affected by the power issue at the main site RESTORED INC392580 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/16/2020 17:47 01:24:08 Dependent Affected by the power issue at the main site RESTORED/ SITE WAS AFFECTED DURING GM AT HDC300 INC392580 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/16/2020 17:47 01:24:08 Dependent Affected by the power issue at the main site RESTORED/ SITE WAS AFFECTED DURING GM AT HDC301 INC392707 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/16/2020 17:47 01:24:08 Power Generator failure (Indeterminate) ETA 9:15PM INC392713 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/16/2020 18:14 00:57:08 Power Power Failure (Indeterminate) TEAM IS WAITING FOR ACCESS INC392682 HDC275 DAUPHINE Nord Ericsson 2G D Talkpool 6/16/2020 18:22 00:49:08 Power Generator failure (Indeterminate) TEAM NEED TO CROSS UNSAFE AREA KAFU PAY, WILL BE ATTTENDING EARLY MORNING TOMORROW INC392683 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 18:34 00:37:08 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC392684 HDC329 BOIS CARRE Nord Ericsson 2G D Talkpool 6/16/2020 18:42 00:29:08 Power Generator failure (Indeterminate) RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 16 June 2020 19:22 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh; Astrid Argana; astrid.argana at tpmanagementsa.com; Journal; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub Cc: HAI_BO_Fuel at digicelgroup.com; Geoffrey Collins; Eng Teck Ng; Luigi Roy; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this June 16th, 2020 till 7:00 PM. Hi All, Kindly receive the NOC SITES REPORT updated for this June 16th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 501:46:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 343:27:08 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 122:17:08 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 80:49:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 54:34:08 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 23:23:08 Power Generator Failure (Faulty AVR) AC alternator, and AVR is faulty, follow up is ongoing. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 23:23:08 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 22:08:08 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C Talkpool 6/16/2020 8:40 10:31:08 Power Generator failure (Indeterminate) Talkpool reported that site is out of fuel > Pictures are awaiting for confirmation INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 9:53:08 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 9:14:08 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Follow-up is ongoing by TP. ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 10:32 8:39:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 8:21:08 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 8:21:08 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392535 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/16/2020 13:02 6:09:08 Power Power Failure (Indeterminate) ETA 4:30 pm expired; more update is still expected from TP. INC392612 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 5:41:08 Power Generator failure (Indeterminate) Team is on site working INC392612 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 5:41:08 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/16/2020 13:30 5:41:08 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/16/2020 13:30 5:41:08 Dependent Affected by the power issue at the main site Affected by HDN167 INC392612 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/16/2020 13:30 5:41:08 Dependent Affected by the power issue at the main site Affected by HDN167 INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 5:34:08 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 5:20:08 Transmission Transmission (Indeterminate) Affected by HDC225. TX Team will check the site again . INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 5:20:08 Dependent Affected by the Transmission issue at the main site Affected by HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 5:20:08 Dependent Affected by the Transmission issue at the main site Affected by HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 5:20:08 Dependent Affected by the Transmission issue at the main site Affected by HDC225 INC392474 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 6/16/2020 13:51 5:20:08 Dependent Affected by the power issue at the main site Affected by HDO316. Team is still working to back up the site INC392554 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/16/2020 14:04 5:07:08 Power Generator failure (Indeterminate) Team is on site working INC392569 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/16/2020 14:46 4:25:08 Power Power Failure (Indeterminate) Team is working on site. INC392638 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/16/2020 15:08 4:03:08 Power Power Failure (Indeterminate) Team has been informed; ETA 6:30 pm. INC392634 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS021 ST CYR Sud-Est Ericsson 2G+LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA017 CHALON Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO390 RUE DU PORT Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS226 AQUIN Sud Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO358 PETIT_GOAVE Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 3:00:08 Power Generator failure (Indeterminate) Team is already dispatched . ETA :7 PM INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE B Talkpool 6/16/2020 16:11 3:00:08 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 2:41:08 Power Generator failure (Indeterminate) Team is on site INC392712 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 2:41:08 Power Generator failure (Indeterminate) Team has been informed , ETA 7:50 PM INC392712 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 2:41:08 Dependent Affected by the power issue at the main site Attached to HDO554 INC392672 HDN169 BEAUCHAMP Nord Ericsson 2G D Talkpool 6/16/2020 17:10 2:01:08 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC392599 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 6/16/2020 17:12 1:59:08 Power Generator failure (Indeterminate) Team is already dispatched . ETA :8 PM INC392599 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE A Talkpool 6/16/2020 17:12 1:59:08 Dependent Affected by the power issue at the main site Affected by HDC016 INC392580 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/16/2020 17:47 1:24:08 Dependent Affected by the power issue at the main site Affected by the power issue at HDO300. INC392580 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/16/2020 17:47 1:24:08 Dependent Affected by the power issue at the main site Affected by the power issue at HDO300. INC392707 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/16/2020 17:47 1:24:08 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC392713 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/16/2020 18:14 0:57:08 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC392682 HDC275 DAUPHINE Nord Ericsson 2G D Talkpool 6/16/2020 18:22 0:49:08 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC392683 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 18:34 0:37:08 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC392684 HDC329 BOIS CARRE Nord Ericsson 2G D Talkpool 6/16/2020 18:42 0:29:08 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1549:09:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 472:20:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 212:57:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 89:45:08 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 78:05:08 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 72:21:08 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 57:25:08 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 55:37:08 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 31:29:08 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 13:49:08 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392386 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/16/2020 8:00 11:11:08 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392394 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/16/2020 8:00 11:11:08 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392392 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/16/2020 8:10 11:01:08 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392469 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 10:26 8:45:08 Transmission Transmission (Indeterminate) Site remains down after power team has been performed, Tx team is requested. ETA not provided yet INC392630 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 6/16/2020 15:00 4:11:08 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare need to be replaced. ETR not provided yet INC392634 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS315 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS285 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA046 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO334 ORIANI Nippes Ericsson 2G D Talkpool 6/16/2020 15:14 3:57:08 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392542 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 6/16/2020 17:48 1:23:08 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC392647 HAIGA127 NACHET Grande-Anse ZTE 2G D Talkpool 6/16/2020 15:47 6/16/2020 16:49 1:02:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC392551 HGA042 BRAND Nippes Ericsson D Talkpool 6/16/2020 13:58 6/16/2020 15:30 1:32:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC390311 HAIDS271 BOUSQUET Sud ZTE 2G+3G C Talkpool 6/12/2020 7:36 6/16/2020 14:07 102:31:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Genset swapping has been performed on site. INC391462 HAIDS105 TORBECK Sud ZTE 2G+3G C Talkpool 6/14/2020 11:05 6/16/2020 12:25 49:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fuel and water are mixed on site. Need to be justified The tank has been drained by TP power team. INC392402 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/16/2020 8:02 6/16/2020 11:25 3:23:00 4:00:00 Compliant RBS RBS Fault (DXU failure) Faulty DXU need to be replaced. OK DXU has been replaced by another one. INC392257 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/15/2020 21:22 6/16/2020 7:36 10:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Low fuel level alarm Need to be justified Genset was restarted after refueling. INC392359 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/16/2020 6:20 6/16/2020 7:45 1:25:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site is back in service with the sun energy. INC392324 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 2:12 6/16/2020 5:40 3:28:00 4:00:00 Compliant Power Power Failure (Indeterminate) Genset was turned off by the landlord OK Genset was restarted by the landlord. INC392317 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/16/2020 1:08 6/16/2020 6:56 5:48:00 4:00:00 Not Compliant Power Generator failure (High temperature) Due to water consumption Need to be justified 1 gallon of coolant added. INC392360 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 5:46 6/16/2020 8:45 2:59:00 4:00:00 Compliant Power Generator failure (High temperature) Due to water consumption Need to be justified 1 gallon of coolant added. INC392309 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 0:31 6/16/2020 6:43 6:12:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Genset restarted with another battery INC392326 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 2:26 6/16/2020 7:48 5:22:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator dirty Need to be justified Radiator refreshed , 1/2 gal of coolant added and genset restarted INC392326 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 2:26 6/16/2020 7:48 5:22:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Attached to HDO554 Cascaded Back on air with the main site INC392337 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 3:37 6/16/2020 7:54 4:17:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Creeping dirty Need to be justified Creeping cleaned 1/4 of oil added INC392244 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:28 6/16/2020 8:53 11:25:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Battery under voltage / water missing Need to be justified 1\gal of distilled water added INC392332 HAIDO039 MERGER_LA PLAINE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 7:42 6/16/2020 9:22 1:40:00 4:00:00 Compliant Power Generator failure (Low Voltage) Battery cable maladjusted OK Battery cable adjusted INC392401 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 8:14 6/16/2020 10:19 2:05:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK 1/gal of coolant added INC389133 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C O&M FUEL 6/10/2020 0:20 6/16/2020 9:41 153:21:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty OK Fuel added INC392471 HDO225 ASILE_BEUDET Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 10:46 6/16/2020 10:53 0:07:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Fault cleared by itself INC392442 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 9:51 6/16/2020 11:45 1:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details are awaiting INC392442 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 9:51 6/16/2020 11:45 1:54:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO021 Cascaded Back on air with the main site INC392521 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 12:22 6/16/2020 12:38 0:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Fault cleared by itself INC392507 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 11:04 6/16/2020 13:38 2:34:00 4:00:00 Compliant Power Generator failure (Low Voltage) Battery cable maladjusted OK Battery cable adjusted INC392605 HAIDO013 DIQUINI_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 12:24 6/16/2020 13:30 1:06:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK 1\gal of coolant added and restarted INC392451 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/16/2020 10:12 6/16/2020 13:55 3:43:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No starter battery OK Genset restarted with another battery INC392534 HDO676 SOLINO_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 12:49 6/16/2020 15:10 2:21:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) insufficient oil level OK Team added 1\gal of oil and genset restarted INC392534 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 12:49 6/16/2020 15:10 2:21:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO676 Cascaded Back on air with the main site INC392559 HAIDO679 DELMAS 40B _COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 14:30 6/16/2020 15:24 0:54:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery discharged OK Team charged the battery and restart the genset INC392557 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 14:23 6/16/2020 16:15 1:52:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details are awaiting INC392628 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 14:46 6/16/2020 16:17 1:31:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) DC low voltage OK Team has reset the breaker and restarted the genset INC392623 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 14:23 6/16/2020 17:39 3:16:00 4:00:00 Compliant Power Generator failure (High temperature) Fan belt maladjusted OK Team readjusted the fan belt and 1\gal of coolant added INC392577 HAIDO152 THOR_65 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 15:33 6/16/2020 18:34 3:01:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details are awaiting INC392387 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/16/2020 6:02 6/16/2020 9:40 3:38:00 4:00:00 Compliant Power Power Failure (Solar System failure) solar system failed OK Site up with solar energy INC392387 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/16/2020 6:02 6/16/2020 9:40 3:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 OK Back up with the main site INC387633 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/6/2020 17:42 6/16/2020 8:59 231:17:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Faulty Battery Access_Owner genset restarted with an external Battery INC392253 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/15/2020 21:50 6/16/2020 8:03 10:13:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) Fan belt broken Need to be justified Fan belt replaced INC390909 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/16/2020 7:00 6/16/2020 10:00 3:00:00 4:00:00 Compliant Power Power Failure (Solar System failure) solar system failed OK Site up with solar energy INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 6/16/2020 10:22 5:00:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed . Site will be back up with sun energy OK Site up with solar energy INC392344 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 4:50 6/16/2020 9:30 4:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392423 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 6/16/2020 9:12 6/16/2020 10:20 1:08:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN216 - HDN214 OK Back up once fiber link restored INC392423 HDC215 HINCHE_AVIATION Centre Ericsson 3G B Talkpool 6/16/2020 9:12 6/16/2020 10:20 1:08:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN216 - HDN214 OK Back up once fiber link restored INC392423 HDN215 ST_RAPHAEL Nord Ericsson 3G B Talkpool 6/16/2020 9:12 6/16/2020 10:20 1:08:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN216 - HDN214 OK Back up once fiber link restored INC392423 HDC216 CROIX DE FER Centre Ericsson 3G C Talkpool 6/16/2020 9:12 6/16/2020 10:20 1:08:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN216 - HDN214 OK Back up once fiber link restored INC392423 HDC221 LASCAHOBAS_II Centre Ericsson 3G C Talkpool 6/16/2020 9:12 6/16/2020 10:20 1:08:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN216 - HDN214 OK Back up once fiber link restored INC392423 HDN216 PIGNON Nord Ericsson 3G A Talkpool 6/16/2020 9:12 6/16/2020 10:20 1:08:00 4:00:00 Compliant Transmission Transmission (Fiber issue) Affected by the fiber cut between HDN216 - HDN214 OK Back up once fiber link restored INC392376 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/16/2020 8:30 6/16/2020 14:30 6:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay rescue performed INC392376 HAIDO433 DIGUE PROBY Ouest Huawei 2G+3G+LTE C O&M_Fuel 6/16/2020 8:30 6/16/2020 14:30 6:00:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO307 Cascaded Back up with the main site INC392376 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/16/2020 8:30 6/16/2020 14:30 6:00:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO307 Cascaded Back up with the main site INC392376 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M_Fuel 6/16/2020 8:30 6/16/2020 14:30 6:00:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO307 Cascaded Back up with the main site INC392389 HDC312 BERTRAND DES PLATIONS Artibonite Huawei 2G D Talkpool 6/16/2020 8:06 6/16/2020 9:56 1:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392415 HDC121 POSTE_COUTANT Artibonite Ericsson 2G D Talkpool 6/16/2020 8:30 6/16/2020 11:07 2:37:00 4:00:00 Compliant Power Power Failure (Solar System failure) solar system failed OK genset started manually INC392366 HDC370 POULIE Centre Ericsson 2G D Talkpool 6/16/2020 6:50 6/16/2020 11:25 4:35:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Faulty Battery Need to be justified genset restarted with an external Battery INC392470 HDN225 RAVINE_TROMPETTE Nord Ericsson 2G D Talkpool 6/16/2020 10:26 6/16/2020 11:16 0:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392473 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 6/16/2020 10:50 6/16/2020 13:40 2:50:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Site back up after team intervention INC392473 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 6/16/2020 13:40 2:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Back up with the main site INC392473 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 6/16/2020 10:50 6/16/2020 13:40 2:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Back up with the main site INC392473 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 6/16/2020 13:40 2:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Back up with the main site INC392473 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 6/16/2020 13:40 2:50:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO316 Cascaded Back up with the main site INC392469 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 10:26 6/16/2020 16:26 6:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G A Talkpool 6/15/2020 23:42 6/16/2020 17:46 18:04:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Spare Faulty NPU replaced INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 6/16/2020 12:42 13:00:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC225 Cascaded Back up after replacing the NPU that has some ports issue at HDC225 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/15/2020 23:42 6/16/2020 12:42 13:00:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC225 Cascaded Back up after replacing the NPU that has some ports issue at HDC225 INC392294 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/15/2020 23:42 6/16/2020 12:42 13:00:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC225 Cascaded Back up after replacing the NPU that has some ports issue at HDC225 INC392621 HDC109 KASOLEY Artibonite Huawei 2G+3G+LTE B Talkpool 6/16/2020 14:08 6/16/2020 16:18 2:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392621 HDC105 DECLIN MONTACA Artibonite Huawei 2G+3G+LTE C Talkpool 6/16/2020 14:08 6/16/2020 16:18 2:10:00 4:00:00 Compliant Dependent Affected by the fuel issue at the main site Affected by HDC109 Cascaded Back up with the main site INC392619 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 6/16/2020 12:14 6/16/2020 14:15 2:01:00 4:00:00 Compliant Transmission Transmission (Link failure) Link Facing HDC155-SDH006 failure OK Cold restart performed on the MMU at SDH006 by NOC INC392619 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/16/2020 12:14 6/16/2020 14:15 2:01:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC155 OK Back up with the main site INC392619 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/16/2020 12:14 6/16/2020 14:15 2:01:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC155 OK Back up with the main site INC392619 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/16/2020 12:14 6/16/2020 14:15 2:01:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC155 OK Back up with the main site INC392619 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/16/2020 12:14 6/16/2020 14:15 2:01:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC155 OK Back up with the main site INC392619 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 6/16/2020 12:14 6/16/2020 14:15 2:01:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by the TX issue at HDC155 OK Back up with the main site INC392443 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 9:54 6/16/2020 12:45 2:51:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 Gal 1/4 of oil added INC392443 HAIDN028 RUE 2 I Nord ZTE 2G+3G+LTE B Talkpool 6/16/2020 9:54 6/16/2020 12:45 2:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN027 OK Back up with the main site INC392430 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/16/2020 9:18 6/16/2020 12:57 3:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392329 HDO318 GROS_PIERRE Centre Huawei 2G+3G+LTE A O&M_Fuel 6/16/2020 5:59 6/16/2020 16:01 10:02:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay rescue performed INC392329 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 6/16/2020 16:01 10:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO318 Cascaded Back up with the main site INC392329 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/16/2020 5:59 6/16/2020 16:01 10:02:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO319 Cascaded Back up with the main site INC392410 HDC008 CAMP_MARY Artibonite Huawei 2G+3G D Talkpool 6/16/2020 12:00 6/16/2020 17:23 5:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC392410 HAIDC027 TROIS POINTS Artibonite Huawei 2G D Talkpool 6/16/2020 12:00 6/16/2020 17:23 5:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC008 Cascaded Back up with the main site INC392410 HDC019 BOIS NEUF_ST MARC Artibonite Huawei 2G+3G #N/A Talkpool 6/16/2020 12:00 6/16/2020 17:23 5:23:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC008 Cascaded Back up with the main site Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391890 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/15/2020 9:15 6/15/2020 20:24 11:09:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B83 Spare RUS01B3 has been replaced INC392124 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/16/2020 8:40 6/16/2020 9:46 1:06:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site backed on air at sunrise INC392435 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/16/2020 9:30 6/16/2020 14:00 4:30:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC391795 HDS266 VIRGILE Nippes Ericsson 2G D Talkpool 6/15/2020 7:30 6/16/2020 13:40 30:10:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B8 Spare RUS01B8 has been replaced INC392618 HDO392 BOUGNOTTE_LEOGANE Sud Ericsson 2G C Talkpool 6/16/2020 7:18 6/16/2020 16:22 9:04:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Alarm cleared after a soft reload. INC392511 HDS025 LAVOUTTE Sud-Est Ericsson 2G C Talkpool 6/16/2020 11:12 6/16/2020 17:49 6:37:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1Gallon of 1/2 oil was added. INC392320 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 1:30 6/16/2020 17:42 16:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[76255006].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[76255006].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: DDE3F1B4BA164E86B3A4DF08C8BC1F3F.png Type: image/png Size: 132 bytes Desc: DDE3F1B4BA164E86B3A4DF08C8BC1F3F.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 18:54:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 00:54:58 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 25 3 10 14 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 3 16 0 39 ZTE 5 4 1 0 5 Huawei 8 8 8 0 8 Network 34 15 25 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 2 20 3 8 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 503:27:57 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 345:08:57 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 123:58:57 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 82:30:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 56:15:57 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 25:04:57 Power Generator Failure (Faulty AVR) Team is working on site for AVR and AC alternator replacement. INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 25:04:57 Dependent Affected by the power issue at the main site Affected by HDC228. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 23:49:57 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 12:12:57 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 11:34:57 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 10:55:57 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Follow-up is ongoing by TP. ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 10:32 10:20:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 10:02:57 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 10:02:57 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392535 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/16/2020 13:02 7:50:57 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive on the site. Till now, we cannot have a feedback INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 7:15:57 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392294 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 7:01:57 Transmission Transmission (Indeterminate) AMM suspected faulty. Team is on the way to reach the site. ETA will be shared shortly INC392294 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 7:01:57 Dependent Affected by the Transmission issue at the main site Affected by HDC224 INC392294 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 7:01:57 Transmission Transmission (Indeterminate) Team is working on site INC392801 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 7:01:57 Power Power Failure (Indeterminate) After TX issue in far-end, site remains down. Power Team has been dispatched to check , ETA not yet provided INC392474 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 6/16/2020 13:51 7:01:57 Dependent Affected by the power issue at the main site Affected by HDO316. Team is still working to back up the site INC392554 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/16/2020 14:04 6:48:57 Power Generator failure (Indeterminate) Team is on site working INC392638 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/16/2020 15:08 5:44:57 Power Power Failure (Indeterminate) Team was working on HGA031 due the delay. New ETA: 09h30 PM INC392634 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS021 ST CYR Sud-Est Ericsson 2G+LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA017 CHALON Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO390 RUE DU PORT Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS226 AQUIN Sud Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO358 PETIT_GOAVE Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 5:38:57 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 4:41:57 Power Generator failure (Indeterminate) Team is on site working INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE B Talkpool 6/16/2020 16:11 4:41:57 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 4:22:57 Power Generator failure (Indeterminate) Team is still working on site INC392682 HDC275 DAUPHINE Nord Ericsson 2G D Talkpool 6/16/2020 18:22 2:30:57 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC392683 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 18:34 2:18:57 Power Generator failure (Indeterminate) Team has been informed , ETA 8:20 PM INC392687 HDC304 SAINTE_CECILE Nord Ericsson 2G D Talkpool 6/16/2020 18:46 2:06:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing INC392687 HDC336 MADAME CY Nord Ericsson 2G D Talkpool 6/16/2020 18:46 2:06:57 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Nord Ericsson 2G D Talkpool 6/16/2020 18:46 2:06:57 Dependent Affected by the power issue at the main site Affected by HDC304 INC392724 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 19:06 1:46:57 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 19:18:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 01:18:19 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1551:15:43 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 474:26:43 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 215:03:43 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 91:51:43 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 80:11:43 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 74:27:43 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 59:31:43 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 57:43:43 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 33:35:43 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G #N/A Talkpool 6/16/2020 5:22 15:55:43 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392394 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/16/2020 8:00 13:17:43 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392392 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/16/2020 8:10 13:07:43 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392469 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 10:26 10:51:43 Transmission Transmission (Indeterminate) Site remains down after power team has been performed, Tx team is requested. ETA not provided yet INC392634 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 6:03:43 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 6:03:43 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS315 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 6:03:43 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS285 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/16/2020 15:14 6:03:43 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA046 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 6:03:43 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 6:03:43 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO334 ORIANI Nippes Ericsson 2G D Talkpool 6/16/2020 15:14 6:03:43 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392733 HDC344 CASSE PEREDON Centre 2G D Talkpool 6/16/2020 19:18 1:59:43 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 20:36:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 02:36:19 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 29 5 10 15 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 3 16 0 40 ZTE 12 11 3 0 12 Huawei 7 7 7 0 7 Network 41 21 26 0 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 20 3 12 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 505:09:16 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 346:50:16 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 125:40:16 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 84:12:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 57:57:16 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 25:31:16 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 13:54:16 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 13:16:16 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 12:37:16 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Follow-up is ongoing by TP. ETR not provided. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 10:32 12:02:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 11:44:16 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 11:44:16 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392535 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/16/2020 13:02 9:32:16 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive on the site. Till now, we cannot have a feedback INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 8:57:16 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392735 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 8:43:16 Transmission Transmission (RAU failure) Team is on site for the corrective maintenance. INC392735 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 8:43:16 Dependent Affected by the Transmission issue at the main site Affected by HDC224 INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 8:43:16 Transmission Transmission (Indeterminate) Team is working on site INC392801 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 8:43:16 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area. ETA 07:30AM INC392474 HDO345 BAALAN_GHANTIER Ouest Ericsson 2G A Talkpool 6/16/2020 13:51 8:43:16 Dependent Affected by the power issue at the main site Affected by HDO316. Team is still working to back up the site INC392554 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/16/2020 14:04 8:30:16 Power Generator failure (Indeterminate) Team is on site working INC392638 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/16/2020 15:08 7:26:16 Power Power Failure (Indeterminate) Team is on the site for corrective INC392634 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS021 ST CYR Sud-Est Ericsson 2G+LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HGA017 CHALON Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO390 RUE DU PORT Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDS226 AQUIN Sud Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392634 HDO358 PETIT_GOAVE Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 7:20:16 Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 6:23:16 Power Generator failure (Indeterminate) Team is on site working INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 6:23:16 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 6:04:16 Power Generator failure (Indeterminate) Water pump and head cylinder issue, Team is working on site. INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 4:12:16 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area. ETA 07:30AM INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 3:48:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Digicel 6/16/2020 18:46 3:48:16 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Digicel 6/16/2020 18:46 3:48:16 Dependent Affected by the power issue at the main site Affected by HDC304 INC392733 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/16/2020 19:00 3:34:16 Power Generator failure (Indeterminate) Team has been dispatch, ETA to be provided. INC392724 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 19:06 3:28:16 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, New update will be shared once available INC392700 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/16/2020 20:26 2:08:16 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC392803 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 20:57 1:37:16 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, New update will be shared once available INC392807 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/16/2020 21:02 1:32:16 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h30 PM INC392813 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/16/2020 21:43 0:51:16 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC392813 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 21:43 0:51:16 Dependent Affected by the power issue at the main site Attached to HDO557 INC392813 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/16/2020 21:43 0:51:16 Dependent Affected by the power issue at the main site Attached to HDO557 INC392813 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 21:43 0:51:16 Dependent Affected by the power issue at the main site Attached to HDO557 INC392813 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/16/2020 21:43 0:51:16 Dependent Affected by the power issue at the main site Attached to HDO557 INC392813 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 21:43 0:51:16 Dependent Affected by the power issue at the main site Attached to HDO557 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 22:34:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 04:34:43 +0000 Subject: [Rantt] NOC hourly report at 00:00 AM Message-ID: Hello All, Received the NOC hourly report done at 00:00 AM Sites off air by Class Class A B C D Total Total 8 3 7 11 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 2 1 0 15 ZTE 8 7 3 0 8 Huawei 6 6 6 0 6 Network 28 15 10 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 2 0 2 6 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 506:56:37 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 348:37:37 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 127:27:37 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 85:59:37 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 59:44:37 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 27:18:37 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 15:41:37 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 15:03:37 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 14:24:37 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Follow-up is ongoing by TP. ETR not provided. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 13:31:37 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 13:31:37 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392535 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/16/2020 13:02 11:19:37 Power Power Failure (Indeterminate) The site is located on an island and heavy rain in the area reported by the field team. ETA: 7h30 AM INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 10:44:37 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 10:30:37 RBS Transmission (RAU failure) RAU failure in HDC225. Team is checking for spare in the region INC392801 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 10:30:37 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, New update will be shared once available INC392474 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/16/2020 13:51 10:30:37 Dependent Affected by the power issue at the main site Affected by HDO316. Team is still working to back up the site INC392554 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/16/2020 14:04 10:17:37 Power Generator failure (Indeterminate) TP is not able to provide any update. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 8:10:37 Power Generator failure (Indeterminate) Radiator suspected faulty, waiting for confirmation. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 8:10:37 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 7:51:37 Power Generator failure (Indeterminate) Water pump and head cylinder issue, Spare needed, New update will be shared once available INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 5:59:37 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area. ETA 07:30AM INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 5:35:37 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Digicel 6/16/2020 18:46 5:35:37 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Digicel 6/16/2020 18:46 5:35:37 Dependent Affected by the power issue at the main site Affected by HDC304 INC392700 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/16/2020 20:26 3:55:37 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA is expected from team. INC392803 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 20:57 3:24:37 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, New update will be shared once available INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 1:57:37 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392821 HAIDO219 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/16/2020 22:52 1:29:37 Power Generator failure (Indeterminate) Site is Located in Private House, Team is informed, ETA 7:30AM. INC392744 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 23:33 0:48:37 Power Power Failure (Indeterminate) The genset is shut down by the owner and will restart it tomorrow in the morning at 07h00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 22:39:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 04:39:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1554:35:22 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 477:46:22 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 218:23:22 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 95:11:22 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 83:31:22 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC391207 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 77:47:22 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 62:51:22 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 61:03:22 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 36:55:22 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392348 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G #N/A Talkpool 6/16/2020 5:22 19:15:22 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392817 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 10:26 14:11:22 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 16 23:33:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 05:33:09 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 9 4 8 13 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 1 0 20 ZTE 8 7 3 0 8 Huawei 6 6 6 0 6 Network 33 16 10 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 2 0 2 9 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 508:02:54 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 349:43:54 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 128:33:54 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 87:05:54 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 60:50:54 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 28:24:54 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 16:47:54 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 16:09:54 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 15:30:54 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Follow-up is ongoing by TP. ETR not provided. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 14:37:54 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 14:37:54 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392535 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/16/2020 13:02 12:25:54 Power Power Failure (Indeterminate) The site is located on an island and heavy rain in the area reported by the field team. ETA: 7h30 AM INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 11:50:54 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 11:36:54 Transmission Transmission (RAU failure) RAU failure in HDC225. Team is checking for spare in the region INC392801 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 11:36:54 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, New update will be shared once available INC392474 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/16/2020 13:51 11:36:54 Dependent Affected by the power issue at the main site Affected by HDO316. Team is still working to back up the site INC392554 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/16/2020 14:04 11:23:54 Power Generator failure (Indeterminate) TP is not able to provide any update. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 9:16:54 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 9:16:54 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 8:57:54 Power Generator failure (Indeterminate) Water pump and head cylinder issue, Spare needed, New update will be shared once available INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 7:05:54 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area. ETA 07:30AM INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 6:41:54 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue .Update expected from Acquisition team by today INC392687 HDC336 MADAME CY Centre Ericsson 2G D Digicel 6/16/2020 18:46 6:41:54 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Digicel 6/16/2020 18:46 6:41:54 Dependent Affected by the power issue at the main site Affected by HDC304 INC392700 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/16/2020 20:26 5:01:54 Power Generator failure (Indeterminate) Access issue, watchman is unreachable, follow up is ongoing by the site inspector. INC392803 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 20:57 4:30:54 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, New update will be shared once available INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 3:03:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392821 HAIDO219 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/16/2020 22:52 2:35:54 Power Generator failure (Indeterminate) Site is Located in Private House, Team is informed, ETA 7:30AM. INC392744 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 23:33 1:54:54 Power Power Failure (Indeterminate) The genset is shut down by the owner and will restart it tomorrow in the morning at 07h00 AM INC392830 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 0:38 0:49:54 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC392756 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 6/17/2020 0:55 0:32:54 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC392756 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/17/2020 0:55 0:32:54 Dependent Affected by the power issue at the main site Affected by HDC264 INC392756 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/17/2020 0:55 0:32:54 Dependent Affected by the power issue at the main site Affected by HDC264 INC392756 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/17/2020 0:55 0:32:54 Dependent Affected by the power issue at the main site Affected by HDC264 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 01:34:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 07:34:33 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 9 4 8 13 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 1 0 20 ZTE 8 7 3 0 8 Huawei 6 6 6 0 6 Network 33 16 10 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 2 8 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 510:08:35 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 351:49:35 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 130:39:35 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 89:11:35 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 62:56:35 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 30:30:35 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 18:53:35 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 18:15:35 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 17:36:35 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Follow-up is ongoing by TP. ETR not provided. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 16:43:35 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 16:43:35 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392535 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/16/2020 13:02 14:31:35 Power Power Failure (Indeterminate) The site is located on an island and heavy rain in the area reported by the field team. ETA: 7h30 AM INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 13:56:35 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 13:42:35 RBS Transmission (RAU failure) RAU faulty at HDC225, spare needed, follow up is ongoing. INC392801 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 13:42:35 Power Generator failure (Indeterminate) Talkpool team is not managing his team to reach the site. INC392759 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/16/2020 13:51 13:42:35 Power Generator failure (Indeterminate) Anew TT has been assigned to TX team, team is informed, ETA not yet provided. INC392554 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/16/2020 14:04 13:29:35 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 11:22:35 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 11:22:35 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 11:03:35 Power Generator failure (Indeterminate) Water pump and head cylinder issue, Spare needed, New update will be shared once available INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 9:11:35 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area. ETA 07:30AM INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 8:47:35 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Digicel 6/16/2020 18:46 8:47:35 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Digicel 6/16/2020 18:46 8:47:35 Dependent Affected by the power issue at the main site Affected by HDC304 INC392700 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/16/2020 20:26 7:07:35 Power Generator failure (Indeterminate) Access issue, watchman is unreachable, follow up is ongoing by the site inspector. INC392803 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 20:57 6:36:35 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 7:15 AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 5:09:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392821 HAIDO219 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/16/2020 22:52 4:41:35 Power Generator failure (Indeterminate) Site is Located in Private House, Team is informed, ETA 7:30AM. INC392744 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 23:33 4:00:35 Power Power Failure (Indeterminate) The genset is shut down by the owner and will restart it tomorrow in the morning at 07h00 AM INC392830 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 0:38 2:55:35 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h30 AM INC392834 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 6/17/2020 0:55 2:38:35 Power Generator failure (Indeterminate) Talkpool team is not managing his team to reach the site. INC392756 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/17/2020 0:55 2:38:35 Dependent Affected by the power issue at the main site Affected by HDC264 INC392756 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/17/2020 0:55 2:38:35 Dependent Affected by the power issue at the main site Affected by HDC264 INC392756 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/17/2020 0:55 2:38:35 Dependent Affected by the power issue at the main site Talkpool is not managing the team to reach the site, ETA: 7:15 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 01:42:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 07:42:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1557:40:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 480:51:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 221:28:18 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 98:16:18 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 86:36:18 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 80:52:18 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 65:56:18 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 64:08:18 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392294 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 40:00:18 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392817 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 22:24 5:18:18 Transmission Transmission (Indeterminate) Rectifier removed to put on hub site HDC225. Spare rectifier needed Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 02:29:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 08:29:19 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 9 4 8 13 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 3 1 0 20 ZTE 8 7 3 0 8 Huawei 6 6 6 0 6 Network 33 16 10 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 2 8 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 511:03:06 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 352:44:06 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 131:34:06 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 90:06:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 63:51:06 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 31:25:06 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 19:48:06 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 19:10:06 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 18:31:06 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Follow-up is ongoing by TP. ETR not provided. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 17:38:06 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 17:38:06 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392535 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/16/2020 13:02 15:26:06 Power Power Failure (Indeterminate) The site is located on an island and heavy rain in the area reported by the field team. ETA: 7h30 AM INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 14:51:06 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 14:37:06 RBS Transmission (RAU failure) RAU faulty at HDC225, spare needed, follow up is ongoing. INC392801 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 14:37:06 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC392759 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/16/2020 13:51 14:37:06 Power Generator failure (Indeterminate) Anew TT has been assigned to TX team, team is informed, ETA not yet provided. INC392554 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/16/2020 14:04 14:24:06 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 12:17:06 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 12:17:06 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 11:58:06 Power Generator failure (Indeterminate) Water pump and head cylinder issue, Spare needed, New update will be shared once available INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 10:06:06 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 9:42:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 9:42:06 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 9:42:06 Dependent Affected by the power issue at the main site Affected by HDC304 INC392700 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/16/2020 20:26 8:02:06 Power Generator failure (Indeterminate) Access issue, watchman is unreachable, follow up is ongoing by the site inspector. INC392803 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 20:57 7:31:06 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 7:15AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 6:04:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392821 HAIDO219 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/16/2020 22:52 5:36:06 Power Generator failure (Indeterminate) Site is Located in Private House, Team is informed, ETA 7:30AM. INC392744 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 23:33 4:55:06 Power Power Failure (Indeterminate) The genset is shut down by the owner and will restart it tomorrow in the morning at 07h00 AM INC392830 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 0:38 3:50:06 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h30 AM INC392834 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 6/17/2020 0:55 3:33:06 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC392756 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/17/2020 0:55 3:33:06 Dependent Affected by the power issue at the main site Affected by HDC264 INC392756 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/17/2020 0:55 3:33:06 Dependent Affected by the power issue at the main site Affected by HDC264 INC392756 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/17/2020 0:55 3:33:06 Dependent Affected by the power issue at the main site Affected by HDC264 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 04:32:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 10:32:17 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1560:29:37 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 483:40:37 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 224:17:37 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 101:05:37 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 89:25:37 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 83:41:37 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 68:45:37 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 66:57:37 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392779 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 42:49:37 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392817 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 22:24 8:07:37 Transmission Transmission (Indeterminate) Rectifier removed to put on hub site HDC225. Spare rectifier needed INC392764 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/17/2020 3:30 3:01:37 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 05:19:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 11:19:36 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 17th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 17th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 513:44:17 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 355:25:17 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 134:15:17 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 92:47:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 66:32:17 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 34:06:17 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 22:29:17 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 21:51:17 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 21:12:17 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Talkpool is not managing the next step to recover the site INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 20:19:17 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 20:19:17 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392535 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/16/2020 13:02 18:07:17 Power Power Failure (Indeterminate) The site is located on an island and heavy rain in the area reported by the field team. ETA: 7h30 AM INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 17:32:17 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 17:18:17 RBS Transmission (RAU failure) RAU faulty at HDC225, spare needed, follow up is ongoing. INC392801 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 17:18:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC392759 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/16/2020 13:51 17:18:17 Power Generator failure (Indeterminate) Anew TT has been assigned to TX team, team is informed, ETA not yet provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 14:58:17 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 14:58:17 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 14:39:17 Power Generator failure (Indeterminate) Water pump and head cylinder issue, Spare needed, New update will be shared once available INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 12:47:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 12:23:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 12:23:17 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 12:23:17 Dependent Affected by the power issue at the main site Affected by HDC304 INC392700 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/16/2020 20:26 10:43:17 Power Generator failure (Indeterminate) Access issue, watchman is unreachable, follow up is ongoing by the site inspector. INC392803 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 20:57 10:12:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 7:15AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 8:45:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392821 HAIDO219 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/16/2020 22:52 8:17:17 Power Generator failure (Indeterminate) Site is Located in Private House, Team is informed, ETA 7:30AM. INC392744 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 23:33 7:36:17 Power Power Failure (Indeterminate) The genset is shut down by the owner and will restart it this morning at 07h00 AM INC392830 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 0:38 6:31:17 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive on the site (No fuel to add in car to attend it) INC392834 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 6/17/2020 0:55 6:14:17 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC392756 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/17/2020 0:55 6:14:17 Dependent Affected by the power issue at the main site Affected by HDC264 INC392756 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/17/2020 0:55 6:14:17 Dependent Affected by the power issue at the main site Affected by HDC264 INC392756 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/17/2020 0:55 6:14:17 Dependent Affected by the power issue at the main site Affected by HDC264 INC392775 HAIDS137 SAUT_MATHRINE Sud ZTE 2G+3G C Talkpool 6/17/2020 4:21 2:48:17 Power Power Failure (Indeterminate) Team is near to attend the site. New ETA: 07h15 AM INC392845 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/17/2020 4:30 2:39:17 Power Generator failure (Indeterminate) Team is informed, ETA 07:30AM INC392845 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/17/2020 4:30 2:39:17 Dependent Affected by the power issue at the main site Attached to HDN224 INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 4:34 2:35:17 Power Power Failure (Solar System failure) The site will be back in service once the system get enough energy from the sun INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 2:03:17 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h45 AM INC392837 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 5:24 1:45:17 Power Generator failure (Indeterminate) Team is working on site INC392852 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/17/2020 6:06 1:03:17 Power Power Failure (Solar System failure) The site will be back in service once the system get enough energy from the sun INC392733 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/17/2020 6:06 1:03:17 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 6:10 0:59:17 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392836 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/17/2020 6:10 0:59:17 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1561:10:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 484:21:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 224:58:01 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 101:46:01 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 90:06:01 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 84:22:01 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 69:26:01 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 67:38:01 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392779 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 43:30:01 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392817 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 22:24 8:48:01 Transmission Transmission (Indeterminate) Rectifier removed to put on hub site HDC225. Spare rectifier needed INC392764 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/17/2020 3:30 3:42:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC392569 HAIGA156 GABRIEL Grande-Anse ZTE 2G D Talkpool 6/16/2020 14:46 6/16/2020 19:26 4:39:28 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon and half of oil have been added then the genset restarted INC392713 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/16/2020 18:14 6/16/2020 19:06 0:51:07 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK No intervention has been performed to get the site back in service INC392638 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/16/2020 15:08 6/16/2020 20:27 5:18:43 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified Water and 1 gallon and half of oil added then genset restarted INC392807 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/16/2020 21:02 6/16/2020 22:51 1:49:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery issue OK The genset has been restarted with an external battery INC392634 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS021 ST CYR Sud-Est Ericsson 2G+LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS022 MAYA_PROLONGE Sud-Est Ericsson 3G A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 3G B Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HGA001 MORNE_BLANC Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HGA002 MIRAGOANE Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HGA005 FOND_DES_NEGRES Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HGA017 CHALON Nippes Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS005 CAYES-JACMEL Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS032 MEYER Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS008 MONCHIL Sud-Est Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDO354 DUFORT Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDO390 RUE DU PORT Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDO378 CHATULEY Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS226 AQUIN Sud Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDO358 PETIT_GOAVE Ouest Ericsson LTE A Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392712 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 6/16/2020 19:30 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolutions are expected from team INC392712 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 6/16/2020 19:30 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO554 Cascaded Back in the air with the main site INC392726 HAIDO661 MON REPOS 40_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 19:12 6/16/2020 19:30 0:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolutions are expected from team INC392726 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 19:12 6/16/2020 19:30 0:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO661 Cascaded Back in the air with the main site INC392726 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/16/2020 19:12 6/16/2020 19:30 0:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO661 Cascaded Back in the air with the main site INC392683 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 18:34 6/16/2020 21:00 2:26:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low oil pressure OK Low oil pressure, Rear seal and front seal faulty , 1 gal 1/2 of oil added. INC392694 HDO021 INAFOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 19:57 6/16/2020 21:00 1:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Team is on site making a genset swapping INC392694 HDO190 FRERES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 19:57 6/16/2020 21:00 1:03:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO021 Cascaded Back in the air with the main site INC392724 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 19:06 6/16/2020 22:30 3:24:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK No alarm display, genset started with another battery INC392813 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/16/2020 21:43 6/16/2020 23:33 1:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK site is back in service after switched the faulty RSP manually to the Auto INC392813 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 21:43 6/16/2020 23:33 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO557 Cascaded Back in the air with the main site INC392813 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/16/2020 21:43 6/16/2020 23:33 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO557 Cascaded Back in the air with the main site INC392813 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 21:43 6/16/2020 23:33 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO557 Cascaded Back in the air with the main site INC392813 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/16/2020 21:43 6/16/2020 23:33 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO557 Cascaded Back in the air with the main site INC392813 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/16/2020 21:43 6/16/2020 23:33 1:50:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO557 Cascaded Back in the air with the main site INC392771 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/17/2020 6:06 6/17/2020 6:31 0:24:42 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolutions are expected from team INC392612 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 6/16/2020 18:39 5:08:38 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low pressure Need to be justified Add 1 1/2 gallon of oil, and restart the genset INC392612 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 13:30 6/16/2020 18:39 5:08:38 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaced Back up with the main site INC392612 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/16/2020 13:30 6/16/2020 18:39 5:08:38 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaced Back up with the main site INC392612 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/16/2020 13:30 6/16/2020 18:39 5:08:38 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaced Back up with the main site INC392612 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/16/2020 13:30 6/16/2020 18:39 5:08:38 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaced Back up with the main site INC392672 HDN169 BEAUCHAMP Nord Ericsson 2G D Talkpool 6/16/2020 17:10 6/16/2020 19:57 2:46:51 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK RCA and resolutions details is expected from field team INC392599 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 6/16/2020 17:12 6/16/2020 20:56 3:43:51 4:00:00 Compliant Power Generator Failure (Under speed) Underspeed due to hose fuel cut OK Hose fuel has been repaired INC392599 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE A Talkpool 6/16/2020 17:12 6/16/2020 20:56 3:43:51 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC016 Cascaced Back up with the main site INC392580 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/16/2020 17:47 6/16/2020 19:08 1:21:20 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDO300 Cascaced Back up with the main site INC392580 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/16/2020 17:47 6/16/2020 19:08 1:21:20 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Attached to HDO300 Cascaced Back up with the main site INC392707 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/16/2020 17:47 6/16/2020 21:41 3:53:51 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK RCA and resolutions details is expected from field team INC392684 HDC329 BOIS CARRE Nord Ericsson 2G D Talkpool 6/16/2020 18:42 6/16/2020 19:24 0:41:51 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK GM has made, and genset restart INC392196 HDC228 JEAN GILLET Centre Ericsson 2G D Talkpool 6/15/2020 19:48 6/16/2020 23:59 28:11:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) Faulty AVR Spare Faulty AVR replaced INC392196 HDC342 TIERA MUSCADY Centre Ericsson 2G D Talkpool 6/15/2020 19:48 6/16/2020 23:59 28:11:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC228 Cascaced Back up with the main site INC392735 HDC224 LA_CHAPELLE Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 6/16/2020 23:22 9:31:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolutions details is expected from field team INC392735 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 6/16/2020 23:22 9:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC224 Cascaced Back up with the main site INC392554 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/16/2020 14:04 6/17/2020 6:49 16:44:51 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolutions details is expected from field team Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC392634 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS315 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS285 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HGA046 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392634 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/16/2020 15:14 6/16/2020 23:27 8:13:00 4:00:00 Not Compliant Fiber Transmission (Fiber issue) Affected by the fiber cut in the SOUTH area. Need to be justified The site is back in service once the fiber issue solved INC392630 HDN257 CAMP_COQ Nord Ericsson 2G D Talkpool 6/16/2020 15:00 6/16/2020 20:33 5:33:20 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS faulty Need to be justified RUS replaced INC392634 HDO334 ORIANI Nippes Ericsson 2G D Talkpool 6/16/2020 15:14 6/16/2020 22:27 7:13:20 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by the power issue at SDH013 Cascaded Site back in service with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 06:19:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 12:19:05 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 9 4 8 17 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 2 1 0 23 ZTE 7 6 2 0 7 Huawei 8 8 7 0 8 Network 37 16 10 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 3 6 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 514:51:31 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 356:32:31 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 135:22:31 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 93:54:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 67:39:31 Power Power Failure (Indeterminate) Team was at WH checking the spare, waiting for next update INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 35:13:31 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 23:36:31 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 22:58:31 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare has been requested. ETR not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 22:19:31 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Follow-up is ongoing by TP. ETA 10:00 AM. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 21:26:31 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 21:26:31 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 18:39:31 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 18:25:31 RBS Transmission (RAU failure) RAU faulty at HDC225, spare needed, follow up is ongoing. INC392801 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 18:25:31 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC392759 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/16/2020 13:51 18:25:31 Transmission Transmission (Indeterminate) A new TT has been assigned to TX team, team is informed, ETA not yet provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 16:05:31 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 16:05:31 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 15:46:31 Power Generator failure (Indeterminate) Water pump and head cylinder issue, Spare needed, New update will be shared once available INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 13:54:31 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 13:30:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 13:30:31 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 13:30:31 Dependent Affected by the power issue at the main site Affected by HDC304 INC392803 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 20:57 11:19:31 Power Generator failure (Indeterminate) TP will move on site at 9:30 AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 9:52:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392821 HAIDO219 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/16/2020 22:52 9:24:31 Power Generator failure (Indeterminate) Team will be on site at 8:30 AM INC392830 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 0:38 7:38:31 Power Power Failure (Indeterminate) Team is informed, ETA 08:40 AM. INC392775 HAIDS137 SAUT_MATHRINE Sud ZTE 2G+3G C Talkpool 6/17/2020 4:21 3:55:31 Power Power Failure (Indeterminate) Team is on site. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 4:34 3:42:31 Power Power Failure (Solar System failure) The site will be back in service once the system get enough energy from the sun INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 3:10:31 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h45 AM INC392837 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 5:24 2:52:31 Power Generator failure (Indeterminate) Team is working on site INC392793 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/17/2020 6:02 2:14:31 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392791 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/17/2020 6:02 2:14:31 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392868 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/17/2020 6:02 2:14:31 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392852 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/17/2020 6:06 2:10:31 Power Power Failure (Solar System failure) The site will be back in service once the system get enough energy from the sun INC392733 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/17/2020 6:06 2:10:31 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392787 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 6:54 1:22:31 Power Generator failure (Indeterminate) Team is informed, ETA 10:20AM INC392787 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 6:54 1:22:31 Dependent Affected by the power issue at the main site Attached to HDN154 INC392719 HDO700 SONAPI_COW Port-au-Prince Huawei 2G+3G B Talkpool 6/17/2020 7:04 1:12:31 Power Generator failure (Indeterminate) TP cannot provide any update for the site Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 07:25:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 13:25:13 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 7 3 7 16 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 2 1 0 21 ZTE 5 4 1 0 5 Huawei 7 7 5 0 7 Network 32 13 7 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 3 6 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 515:59:04 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 357:40:04 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 136:30:04 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 95:02:04 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 36:21:04 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 24:44:04 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 24:06:04 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare has been requested. ETR not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 23:27:04 Power Power Failure (Indeterminate) The faulty water pump need to be replaced. Follow-up is ongoing by TP. ETA 10:00 AM. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 22:34:04 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 22:34:04 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 19:47:04 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 19:33:04 RBS Transmission (RAU failure) RAU faulty at HDC225, spare needed, follow up is ongoing. INC392801 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 19:33:04 Power Generator failure (Indeterminate) Team is working on the site. INC392759 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/16/2020 13:51 19:33:04 Transmission Transmission (Indeterminate) A new TT has been assigned to TX team, team is informed, ETA not yet provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 17:13:04 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 17:13:04 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 16:54:04 Power Generator failure (Indeterminate) Water pump and head cylinder issue, Spare needed, New update will be shared once available INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 15:02:04 Power Generator failure (Indeterminate) Team is working on the site. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 14:38:04 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 14:38:04 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 14:38:04 Dependent Affected by the power issue at the main site Affected by HDC304 INC392803 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 20:57 12:27:04 Power Generator failure (Indeterminate) TP will move on site at 9:30 AM INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 11:00:04 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 4:34 4:50:04 Power Power Failure (Solar System failure) The site will be back in service once the system get enough energy from the sun INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 4:18:04 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h45 AM is expired, New ETA is not available yet. INC392793 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/17/2020 6:02 3:22:04 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392791 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/17/2020 6:02 3:22:04 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392868 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/17/2020 6:02 3:22:04 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392787 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 6:54 2:30:04 Power Generator failure (Indeterminate) Team is informed, ETA 10:20AM INC392787 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 6:54 2:30:04 Dependent Affected by the power issue at the main site Attached to HDN154 INC392719 HDO700 SONAPI_COW Port-au-Prince Huawei 2G+3G B Talkpool 6/17/2020 7:04 2:20:04 Power Generator failure (Indeterminate) Team is on site INC392882 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G B Talkpool 6/17/2020 8:23 1:01:04 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet available INC392879 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/17/2020 8:30 0:54:04 Power Power Failure (Solar System failure) Team is informed, ETA not provided yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 07:30:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 13:30:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1563:27:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 486:38:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 227:15:41 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 104:03:41 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 92:23:41 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 86:39:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 71:43:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 69:55:41 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392779 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 45:47:41 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392817 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 22:24 11:05:41 Transmission Transmission (Indeterminate) Rectifier removed to put on hub site HDC225. Spare rectifier needed INC392830 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 0:38 8:51:41 RBS RBS Fault (Indeterminate) After TP power team action the sector S remains down. RAN TP team has been informed and follow-up is ongoing. ETA not available yet. INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 6:10 3:19:41 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392836 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/17/2020 6:10 3:19:41 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392860 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/17/2020 6:54 2:35:41 Power Generator failure (Indeterminate) Team is informed, ETA 09:30AM expired, update is expected from team. INC392919 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/17/2020 8:54 0:35:41 RBS RBS Fault (Indeterminate) Team is informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 07:32:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 13:32:20 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC392881 HAIDC013 CHEMIN_NEUF Artibonite Huawei C Talkpool 6/17/2020 8:18 1:13:09 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 09:31:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 15:31:54 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 7 1 7 12 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 2 1 0 17 ZTE 4 3 1 0 4 Huawei 6 6 6 0 6 Network 26 11 8 0 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 2 0 4 5 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 518:05:18 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 359:46:18 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 138:36:18 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 97:08:18 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 38:27:18 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 26:50:18 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 26:12:18 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . Spare has been requested. ETR not yet available INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 25:33:18 Power Power Failure (Indeterminate) Team is on site. INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 24:40:18 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 24:40:18 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team to back up the site INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 21:53:18 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 21:39:18 RBS Transmission (RAU failure) RAU faulty at HDC225, spare needed, follow up is ongoing. INC392801 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 21:39:18 Transmission Transmission (Indeterminate) Site remains down after power team has been performed, Tx team is requested. ETA not provided yet. INC392759 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/16/2020 13:51 21:39:18 Transmission Transmission (Indeterminate) A new TT has been assigned to TX team, team is informed, ETA not yet provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 19:19:18 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 19:19:18 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 19:00:18 Power Generator failure (Indeterminate) Water pump and head cylinder issue, Spare needed, New update will be shared once available INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 17:08:18 Power Generator failure (Indeterminate) Team still working on the site. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 16:44:18 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue.Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 16:44:18 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 16:44:18 Dependent Affected by the power issue at the main site Affected by HDC304 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 13:06:18 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 4:34 6:56:18 Power Power Failure (Solar System failure) Site to be checked by field team. ETA not yet available. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 6:24:18 Power Power Failure (Indeterminate) Team is on site. INC392793 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/17/2020 6:02 5:28:18 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392892 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/17/2020 9:22 2:08:18 Power Generator failure (Indeterminate) Team is informed, ETA : 12:30 AM INC393015 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 10:43 0:47:18 Power Generator failure (Indeterminate) Team has been dispatched , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 10:18:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 16:18:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1566:15:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 489:26:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 230:03:42 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 106:51:42 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 95:11:42 Power Generator failure (Indeterminate) Inverter issue, need to be replaced. Follow up is ongoing INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 89:27:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 74:31:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 72:43:42 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392779 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 48:35:42 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392817 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 22:24 13:53:42 Transmission Transmission (Indeterminate) Rectifier removed to put on hub site HDC225. Spare rectifier needed INC392830 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 0:38 11:39:42 RBS RBS Fault (Indeterminate) After TP power team action the sector S remains down. RAN TP team has been informed and follow-up is ongoing. ETA 2:30 pm. INC392791 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/17/2020 6:02 6:15:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 6:10 6:07:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC392836 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/17/2020 6:10 6:07:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC393023 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/17/2020 11:06 1:11:42 RBS RBS Fault (Indeterminate) RAN TP team has been informed and follow-up is ongoing. ETA not available yet. INC393022 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/17/2020 11:08 1:09:42 Power Generator failure (Indeterminate) Team is informed . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 10:19:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 16:19:57 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 12:23:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 18:23:07 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1568:19:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 491:30:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 232:07:53 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 108:55:53 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 91:31:53 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 76:35:53 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 74:47:53 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392779 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 50:39:53 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392817 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 22:24 15:57:53 Transmission Transmission (Indeterminate) Rectifier removed to put on hub site HDC225. Spare rectifier needed INC392830 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 0:38 13:43:53 RBS RBS Fault (Indeterminate) After TP power team action the sector S remains down. RAN TP team has been informed and follow-up is ongoing. ETA 2:30 pm. INC392791 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/17/2020 6:02 8:19:53 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 6:10 8:11:53 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC392836 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/17/2020 6:10 8:11:53 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC393023 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/17/2020 11:06 3:15:53 RBS RBS Fault (Indeterminate) RAN TP team is working at HDO345 and will reach the site once issue solved at HDO345. ETA not available yet. INC393022 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/17/2020 11:08 3:13:53 Power Generator failure (Indeterminate) Team is informed . ETA to be provided INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 1:53:53 Power Power Failure (Indeterminate) Team has been informed; ETA 2:25 pm. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 12:23:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 18:23:50 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC393040 HDO171 CITE_MILITAIRE Port-au-Prince Huawei A Talkpool 6/17/2020 12:01 2:20:53 Power Generator failure (Indeterminate) Team has been dispatched , ETA 2:30 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 12:27:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 18:27:16 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 11 2 5 10 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 6 3 0 18 ZTE 3 3 1 0 3 Huawei 7 7 7 0 7 Network 27 16 11 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 2 0 3 6 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 521:00:12 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 362:41:12 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 141:31:12 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 100:03:12 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 41:22:12 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 29:45:12 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 29:07:12 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . The team at WH to collect the spare INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 27:35:12 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team are working on the site INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 27:35:12 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team are working on the site INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 24:48:12 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 24:34:12 RBS Transmission (RAU failure) Team still working on the site. INC392759 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/16/2020 13:51 24:34:12 Transmission Transmission (Indeterminate) A new TT has been assigned to TX team, team is informed, ETA not yet provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 22:14:12 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 22:14:12 Dependent Affected by the power issue at the main site Affected by HDN027 INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 21:55:12 Power Generator failure (Indeterminate) Water pump and head cylinder issue, Spare needed, New update will be shared once available INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 20:03:12 Power Generator failure (Indeterminate) Team still working on the site. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 19:39:12 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 19:39:12 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 19:39:12 Dependent Affected by the power issue at the main site Affected by HDC304 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 16:01:12 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 9:19:12 Power Power Failure (Indeterminate) Talkpool breakdown the genset. INC392793 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/17/2020 6:02 8:23:12 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392978 HAIDO679 DELMAS 40B _COW Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 6/17/2020 11:27 2:58:12 Power Generator failure (Indeterminate) TP still can't provide update for the site INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 2:44:12 Power Generator failure (Indeterminate) Team has been informed. ETA: 2:45 PM INC393049 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 6/17/2020 12:28 1:57:12 Power Power Failure (Indeterminate) Team is informed, ETA 02:40 PM. INC393049 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G+3G A Talkpool 6/17/2020 12:28 1:57:12 Dependent Affected by the power issue at the main site Affected by HDo381 INC392991 HDO104 DELMAS_24 Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 6/17/2020 13:14 1:11:12 Power Generator failure (Indeterminate) Team has been dispatched , ETA 2:45 PM INC393102 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 6/17/2020 13:44 0:41:12 Power Generator failure (Indeterminate) Team has been informed. ETA: 3:30 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 14:42:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 20:42:18 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 14 2 7 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 5 1 0 24 ZTE 3 3 1 0 3 Huawei 11 11 11 0 11 Network 35 19 13 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 4 8 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 523:12:33 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 364:53:33 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 143:43:33 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 102:15:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 43:34:33 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 31:57:33 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 31:19:33 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . The team at WH to collect the spare INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 29:47:33 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team are working on the site INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 27:00:33 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 26:46:33 RBS Transmission (RAU failure) Team still working on the site. INC392759 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/16/2020 13:51 26:46:33 Transmission Transmission (Indeterminate) A new TT has been assigned to TX team, team is informed, ETA not yet provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 24:26:33 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 24:26:33 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 22:15:33 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 21:51:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 21:51:33 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 21:51:33 Dependent Affected by the power issue at the main site Affected by HDC304 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 18:13:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 11:31:33 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC392793 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/17/2020 6:02 10:35:33 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392892 HDC340 PALOITTE Centre Huawei 2G+3G+LTE D Talkpool 6/17/2020 9:22 7:15:33 Transmission Transmission (Indeterminate) Site remains down after power team has been performed, TX team is requested. ETA not provided yet. INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 4:56:33 Power Generator failure (Indeterminate) Team is working on the site. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 4:09:33 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC392991 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 13:14 3:23:33 Power Generator failure (Indeterminate) Team has been dispatched ,New ETA 4:30 PM INC393074 HDO414 BELLEVUE Ouest Ericsson 2G A Talkpool 6/17/2020 13:50 2:47:33 Power Power Failure (Indeterminate) Team is informed, ETA 06:20 PM. INC393096 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 6/17/2020 14:32 2:05:33 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC315763 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 6/17/2020 14:32 2:05:33 Dependent Affected by the power issue at the main site Affected by HDO385 INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 2:03:33 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC393122 HDO076 STARMART_95 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 14:45 1:52:33 Power Generator failure (Indeterminate) Team is on site INC393123 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 6/17/2020 14:46 1:51:33 Power Generator failure (Indeterminate) Team is working on the site. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 6/17/2020 14:49 1:48:33 Power Generator failure (Indeterminate) Team has been. ETA: 5:40 PM INC393102 HAIDO432 BERCY Ouest Huawei 2G+3G+LTE A Talkpool 6/17/2020 14:49 1:48:33 Dependent Affected by the power issue at the main site Affected by HDo4O8 INC393093 HAIDO219 MON_REPOS_36 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 15:01 1:36:33 Power Generator failure (Indeterminate) Team has been informed , ETA 5:00 PM INC393132 HDC233 BOROC Centre Ericsson 2G D Talkpool 6/17/2020 15:35 1:02:33 Power Generator failure (Indeterminate) Team has been. ETA: 5:40 PM INC393132 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 6/17/2020 15:35 1:02:33 Dependent Affected by the power issue at the main site Affected by HDC233 INC393132 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/17/2020 15:35 1:02:33 Dependent Affected by the power issue at the main site Affected by HDC233 INC393023 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/17/2020 15:38 0:59:33 Power Power Failure (Indeterminate) After TX intervention power team is requested, ETA 07:20 PM. INC393095 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/17/2020 15:38 0:59:33 Power Generator failure (Indeterminate) Team has been. ETA not provided yet Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Jun 17 15:24:11 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 17 Jun 2020 21:24:11 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: HDC371: I believe this is up Best Regards, [cid:image001.jpg at 01D644CC.19DE1410] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Dadidson Sully On Behalf Of Haiti Noc Sent: Wednesday, June 17, 2020 4:42 PM To: Haiti Noc ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 14 2 7 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 5 1 0 24 ZTE 3 3 1 0 3 Huawei 11 11 11 0 11 Network 35 19 13 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 4 8 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 523:12:33 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 364:53:33 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 143:43:33 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 102:15:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 43:34:33 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 31:57:33 Fuel Generator failure (Fuel issue) Fuel team is informed 06/16/2020 08:00PM ETR to be provided. INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 31:19:33 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . The team at WH to collect the spare INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 29:47:33 Dependent Affected by the power issue at the main site Affected by HDO316. Team is working with Digicel TX Team are working on the site INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 27:00:33 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 26:46:33 RBS Transmission (RAU failure) Team still working on the site. INC392759 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/16/2020 13:51 26:46:33 Transmission Transmission (Indeterminate) A new TT has been assigned to TX team, team is informed, ETA not yet provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 24:26:33 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 24:26:33 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 22:15:33 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 21:51:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 21:51:33 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 21:51:33 Dependent Affected by the power issue at the main site Affected by HDC304 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 18:13:33 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 11:31:33 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC392793 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/17/2020 6:02 10:35:33 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC392892 HDC340 PALOITTE Centre Huawei 2G+3G+LTE D Talkpool 6/17/2020 9:22 7:15:33 Transmission Transmission (Indeterminate) Site remains down after power team has been performed, TX team is requested. ETA not provided yet. INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 4:56:33 Power Generator failure (Indeterminate) Team is working on the site. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 4:09:33 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC392991 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 13:14 3:23:33 Power Generator failure (Indeterminate) Team has been dispatched ,New ETA 4:30 PM INC393074 HDO414 BELLEVUE Ouest Ericsson 2G A Talkpool 6/17/2020 13:50 2:47:33 Power Power Failure (Indeterminate) Team is informed, ETA 06:20 PM. INC393096 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 6/17/2020 14:32 2:05:33 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC315763 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 6/17/2020 14:32 2:05:33 Dependent Affected by the power issue at the main site Affected by HDO385 INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 2:03:33 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC393122 HDO076 STARMART_95 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 14:45 1:52:33 Power Generator failure (Indeterminate) Team is on site INC393123 HDC362 RTE_CAYAHANDE Centre Ericsson 2G D Talkpool 6/17/2020 14:46 1:51:33 Power Generator failure (Indeterminate) Team is working on the site. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 6/17/2020 14:49 1:48:33 Power Generator failure (Indeterminate) Team has been. ETA: 5:40 PM INC393102 HAIDO432 BERCY Ouest Huawei 2G+3G+LTE A Talkpool 6/17/2020 14:49 1:48:33 Dependent Affected by the power issue at the main site Affected by HDo4O8 INC393093 HAIDO219 MON_REPOS_36 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 15:01 1:36:33 Power Generator failure (Indeterminate) Team has been informed , ETA 5:00 PM INC393132 HDC233 BOROC Centre Ericsson 2G D Talkpool 6/17/2020 15:35 1:02:33 Power Generator failure (Indeterminate) Team has been. ETA: 5:40 PM INC393132 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 6/17/2020 15:35 1:02:33 Dependent Affected by the power issue at the main site Affected by HDC233 INC393132 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/17/2020 15:35 1:02:33 Dependent Affected by the power issue at the main site Affected by HDC233 INC393023 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/17/2020 15:38 0:59:33 Power Power Failure (Indeterminate) After TX intervention power team is requested, ETA 07:20 PM. INC393095 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/17/2020 15:38 0:59:33 Power Generator failure (Indeterminate) Team has been. ETA not provided yet Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 16:35:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 22:35:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1572:33:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 495:44:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 236:21:00 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 113:09:00 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 95:45:00 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 80:49:00 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC392779 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 54:53:00 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392817 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 22:24 20:11:00 Transmission Transmission (Indeterminate) Rectifier removed to put on hub site HDC225. Spare rectifier needed INC392791 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/17/2020 6:02 12:33:00 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 6:10 12:25:00 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC392836 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/17/2020 6:10 12:25:00 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC393232 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/17/2020 10:01 8:34:00 RBS RBS Fault (Indeterminate) 2G remains partially down after GM was performed at the main site. INC393022 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/17/2020 11:08 7:27:00 RBS RBS Fault (Indeterminate) No power issue found , TX Team is already dispatched . ETA: 7 PM INC393114 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/17/2020 14:10 4:25:00 Transmission Transmission (Indeterminate) Digicel RAN team has been informed to check it. More update is expected from them. INC393114 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/17/2020 14:10 4:25:00 Transmission Transmission (Indeterminate) Digicel RAN team has been informed to check it. More update is expected from them. INC393114 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 6/17/2020 14:10 4:25:00 Transmission Transmission (Indeterminate) Digicel RAN team has been informed to check it. More update is expected from them. INC393095 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/17/2020 15:38 2:57:00 Power Generator failure (Indeterminate) Site will Back up with EDH power source INC393152 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/17/2020 16:42 1:53:00 Transmission Transmission (Indeterminate) Team has been informed; ETA not available yet. INC393226 HDC266 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/17/2020 17:20 1:15:00 Power Generator failure (Indeterminate) Team has been. ETA:7 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 16:36:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 22:36:40 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC393235 HDC018 VENOTTE Artibonite Huawei C Talkpool 6/17/20 5:49 PM 0:43:24 Power Power Failure (Indeterminate) Team is already informed ETA:8 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 17:20:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 17 Jun 2020 23:20:06 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 17th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 17th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 525:50:41 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 367:31:41 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 146:21:41 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 104:53:41 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 46:12:41 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 33:57:41 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . The team at WH to collect the spare INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 29:38:41 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392759 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/16/2020 13:51 29:24:41 Transmission Transmission (Indeterminate) A new TT has been assigned to TX team, team is informed, ETA not yet provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 27:04:41 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 27:04:41 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 24:53:41 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 24:29:41 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 24:29:41 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 24:29:41 Dependent Affected by the power issue at the main site Affected by HDC304 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 20:51:41 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 14:09:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC392793 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/17/2020 6:02 13:13:41 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 7:34:41 Power Generator failure (Indeterminate) Team is working on the site. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 6:47:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC393074 HDO414 BELLEVUE Ouest Ericsson 2G A Talkpool 6/17/2020 13:50 5:25:41 Power Power Failure (Indeterminate) issue detected at the far end SDH012 The RAU suspected Faulty on it. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 4:41:41 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 6/17/2020 14:49 4:26:41 Power Generator failure (Indeterminate) Team is working on the site. INC393023 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/17/2020 15:38 3:37:41 Power Power Failure (Indeterminate) After TX intervention power team is requested, ETA 07:20 PM. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 3:37:41 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 3:06:41 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 3:03:41 Transmission Transmission (Indeterminate) Team has been informed, ETA not yet provided. INC393217 HDC278 PELTAN Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 2:22:41 Power Generator failure (Indeterminate) Team has been. ETA: 7:30 PM INC393217 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 2:22:41 Dependent Affected by the power issue at the main site Affected by HDC287 INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 2:02:41 Power Power Failure (Indeterminate) Team is informed, EAT 07:45 PM. INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 2:02:41 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 2:02:41 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 2:02:41 Dependent Affected by the power issue at the main site Affected by HGA115 INC393175 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/17/2020 17:43 1:32:41 Power Generator failure (Indeterminate) Team has been. ETA: 7:30 PM INC393175 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/17/2020 17:43 1:32:41 Dependent Affected by the power issue at the main site Affected by HDC280 INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 1:00:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393246 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 18:22 0:53:41 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC393189 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G B Talkpool 6/17/2020 18:30 0:45:41 Power Generator failure (Indeterminate) Team has been informed, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1573:13:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 496:24:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 237:01:41 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 113:49:41 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 96:25:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 81:29:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 79:41:41 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392779 HDC225 MORNE_HERVE Artibonite Ericsson 2G D Talkpool 6/15/2020 11:42 55:33:41 RBS RBS Fault (DUG Failure) DUG Faulty, spare need to be replaced. ETR not provided yet INC392817 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/16/2020 22:24 20:51:41 Transmission Transmission (Indeterminate) Rectifier removed to put on hub site HDC225. Spare rectifier needed INC392791 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/17/2020 6:02 13:13:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 6:10 13:05:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC392836 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/17/2020 6:10 13:05:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up once solar battery full charged INC393232 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/17/2020 10:01 9:14:41 RBS RBS Fault (Indeterminate) 2G remains partially down after GM was performed at the main site. INC393022 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/17/2020 11:08 8:07:41 RBS RBS Fault (Indeterminate) No power issue found , TX Team is already dispatched . ETA: 7 PM INC393114 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/17/2020 14:10 5:05:41 Transmission Transmission (Indeterminate) Digicel RAN team has been informed to check it. More update is expected from them. INC393095 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/17/2020 15:38 3:37:41 Power Generator failure (Indeterminate) Site will Back up with EDH power source INC393226 HDC266 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/17/2020 17:20 1:55:41 Power Generator failure (Indeterminate) Team has been. ETA:7 PM INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 1:49:41 Transmission Transmission (Indeterminate) TX Team is informed, ETA not yet available. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391492 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/14/2020 12:37 6/17/2020 8:13 67:36:00 4:00:00 Not Compliant Power Generator Failure (Overheat) Thermostat faulty Need to be justified Thermostat replaced , 1\gal of coolant added INC392821 HAIDO219 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/16/2020 22:52 6/17/2020 8:56 10:04:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Pre-filter dirty OK Pre-filter cleaned and restart the genset INC392837 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 5:24 6/17/2020 8:33 3:09:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) crankcase leak OK Team added 1/gal of oil and restart INC392719 HDO700 SONAPI_COW Port-au-Prince Huawei 2G+3G B Talkpool 6/17/2020 7:04 6/17/2020 9:37 2:33:00 4:00:00 Compliant Power Generator Failure (Overheat) Fan broken OK Fan replaced and 1\gal of coolant added INC392803 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/16/2020 20:57 6/17/2020 10:32 13:35:00 4:00:00 Not Compliant Power Generator Failure (Regulator) AVR faulty Need to be justified Team has jumped the AVR INC392882 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/17/2020 8:23 6/17/2020 11:05 2:42:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Terminal battery loose OK Terminal battery adjusted and restarted INC393015 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 10:43 6/17/2020 12:09 1:26:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Terminal battery loose OK Team adjusted terminal battery and restart INC393026 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:11 6/17/2020 12:08 0:57:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Battery faulty OK Genset restarted with another battery INC393027 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:22 6/17/2020 13:22 2:00:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Battery faulty OK Genset restarted with another battery INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/16/2020 16:30 6/17/2020 14:28 21:58:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Water pump faulty Need to be justified Site is restored with a portable genset INC392978 HAIDO679 DELMAS 40B _COW Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 6/17/2020 11:27 6/17/2020 16:02 4:35:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery low voltage Fuel Delivery Delay Team added distilled water and restart with another battery INC393122 HDO076 STARMART_95 Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 6/17/2020 14:45 6/17/2020 16:20 1:35:00 4:00:00 Compliant Power Generator failure (High temperature) Fan belt loose OK team adjusted the fan belt and restart INC392658 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 6/17/2020 16:22 6/17/2020 16:59 0:37:00 4:00:00 Compliant Power Power Failure (Indeterminate) Water pump faulty Need to be justified Site is restored with a portable genset INC393201 HAIDO142 SANTO_19 Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 6/17/2020 16:27 6/17/2020 17:28 1:01:00 4:00:00 Compliant Power Power Failure (Indeterminate) Battery backup discharged Need to be justified Team made a reset on the genset and restarted INC393209 HAIDO663 DELMAS_103 Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 6/17/2020 16:27 6/17/2020 17:38 1:11:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site back on air itself INC392991 HDO104 DELMAS_24 Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 6/17/2020 16:58 6/17/2020 17:33 0:35:00 4:00:00 Compliant Power Generator Failure (Overheat) Water and oil mixed OK 1\gal of coolant added and restart INC393093 HAIDO219 MON_REPOS_36 Port-au-Prince Ericsson 2G+3G+LTE A Talkpool 6/17/2020 15:01 6/17/2020 18:40 3:39:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site is restored but RCA and resolution details are not awaiting INC392744 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/16/2020 23:33 6/17/2020 8:40 9:07:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset Has been Restarted. INC392535 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/16/2020 13:02 6/17/2020 8:12 19:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC392775 HAIDS137 SAUT_MATHRINE Sud ZTE 2G+3G C Talkpool 6/17/2020 4:21 6/17/2020 8:55 4:34:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified Alarm Reset and Genset Has been Restarted. INC392852 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/17/2020 6:06 6/17/2020 9:29 3:23:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back with the sunrise INC393006 HAIDS100 LONGUE_FORCE Sud ZTE 2G+3G C Talkpool 6/17/2020 10:14 6/17/2020 11:08 0:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK GM made on site. INC393006 HAIDS140 PEROU Sud ZTE 2G D Talkpool 6/17/2020 10:55 6/17/2020 11:20 0:25:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS100 Cascaded Site is up with The Main site HDS100 INC392446 HAIGA055 ANSE_DU_CLAIRE Grande-Anse ZTE 2G D Talkpool 6/16/2020 9:57 6/17/2020 0:39 14:42:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) water pump faulty Need to be justified Water pump replaced, 1 gal 1/2 coolant added and genset restarted INC393036 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G+3G A Talkpool 6/17/2020 11:34 6/17/2020 13:53 2:19:00 4:00:00 Compliant Power Generator failure (Indeterminate) Speed sensor Need to be justified Magnetic pickup adjusted, 1/2 gal oil has been add & restart The genset. INC393049 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 6/17/2020 12:28 6/17/2020 15:47 3:19:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate OK RCA and resolution details still pending from the contractor INC393049 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G+3G A Talkpool 6/17/2020 12:28 6/17/2020 15:47 3:19:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDo381 Cascaded Site is up with The Main site INC393096 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 6/17/2020 14:32 6/17/2020 17:38 3:06:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Indeterminate OK breaker reset, and genset has been started INC393096 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G A Talkpool 6/17/2020 14:32 6/17/2020 17:38 3:06:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO385 Cascaded Site is up with The Main site INC392700 HDN279 CAMP_LOUISE Nord Ericsson 2G D Talkpool 6/16/2020 20:26 6/17/2020 12:03 15:37:00 4:00:00 Not Compliant Power Generator failure (Speed sensor Failure) Sped sensor alarm Need to be justified Alarm reset and the genset has been restarted INC392834 HDC264 LIANCOURT Artibonite Ericsson 2G C Talkpool 6/17/2020 0:55 6/17/2020 11:16 10:21:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Frozen PDU Need to be justified PDU has been power reset. INC392845 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/17/2020 4:30 6/17/2020 12:35 8:05:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Fail to start, cable battery loose Need to be justified Cable tight and genset restarted. INC392845 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/17/2020 4:30 6/17/2020 12:35 8:05:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN126 Cascaded Up with the main site INC392733 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/17/2020 6:06 6/17/2020 9:37 3:31:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC392787 HDN154 DESMARROS Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 6:54 6/17/2020 12:29 5:35:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to seal issue Need to be justified One Gal of oil added INC392787 HDN181 PIERRETTE Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 6:54 6/17/2020 12:29 5:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN154 Cascaded Up with the main site INC392868 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/17/2020 6:02 6/17/2020 11:50 5:48:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC392931 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M fuel 6/17/2020 11:23 6/17/2020 13:38 2:15:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC392931 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M fuel 6/17/2020 11:23 6/17/2020 13:38 2:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Up with the main site INC392931 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M fuel 6/17/2020 11:23 6/17/2020 13:38 2:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Up with the main site INC392931 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M fuel 6/17/2020 11:23 6/17/2020 13:38 2:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO307 Cascaded Up with the main site INC392801 HDC314 JEANNET Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 6/17/2020 13:46 23:55:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Frozen PDU Need to be justified PDU has been power reset. INC393081 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/17/2020 14:14 6/17/2020 15:01 0:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air by itself INC393102 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 6/17/2020 13:44 6/17/2020 16:20 2:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from talkpool side INC393102 HAIDO306 VIGNIER Ouest Huawei 2G+3G+LTE A Talkpool 6/17/2020 14:49 6/17/2020 16:20 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO408 Cascaded Up with the main site INC393102 HAIDO432 BERCY Ouest Huawei 2G+3G+LTE A Talkpool 6/17/2020 14:49 6/17/2020 16:20 1:31:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO408 Cascaded Up with the main site INC393102 HAIDO327 THOMAS_ARCHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/17/2020 14:49 6/17/2020 16:20 1:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO408 Cascaded Up with the main site INC392892 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/17/2020 9:22 6/17/2020 17:04 7:42:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) MMU failure Need to be justified Cold restart on MMU. INC392417 HDC371 RAVINE SECHE Artibonite Huawei 2G+3G+LTE C O&M fuel 6/16/2020 8:40 6/17/2020 17:14 32:34:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and restarted the genset INC392473 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 6/17/2020 18:12 31:22:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Site is up after intervention TX team on HDO16 INC392809 HDC317 DESLANDES Artibonite Ericsson 2G C Talkpool 6/16/2020 13:51 6/17/2020 17:18 27:27:00 4:00:00 Compliant Transmission Transmission (RAU failure) Faulty RAU. Spare RAU has been replaced INC393161 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 6/17/2020 17:04 6/17/2020 18:24 1:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from talkpool side INC393161 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 6/17/2020 17:04 6/17/2020 18:24 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC230 Cascaded Up with the main site INC393132 HDC233 BOROC Centre Ericsson 2G D Talkpool 6/17/2020 15:35 6/17/2020 18:48 3:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from talkpool side INC393132 HDN286 LAPILA_PIGNON Nord Ericsson 2G D Talkpool 6/17/2020 15:35 6/17/2020 18:48 3:13:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC233 Cascaded Up with the main site INC393132 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/17/2020 15:35 6/17/2020 18:48 3:13:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC233 Cascaded Up with the main site INC393095 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/17/2020 15:38 6/17/2020 18:12 2:34:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details still pending from talkpool side Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC393048 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A Talkpool 6/17/2020 12:30 6/17/2020 13:30 1:00:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) RUS failure OK Reset RUS and reloaded CV INC392830 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 0:38 6/17/2020 16:30 15:52:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC393154 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 6/17/2020 9:26 6/17/2020 18:22 8:56:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare DTRU has been replaced INC392860 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/17/2020 6:54 6/17/2020 10:54 4:00:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS faulty Need to be justified RUS replaced INC392919 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/17/2020 8:54 6/17/2020 22:27 13:33:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by the power issue at SDH013 Cascaded Site back in service with the main site INC392473 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/16/2020 10:50 6/16/2020 13:50 3:00:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) not yet provided OK Site back in service after Digicel TX Team intervention INC391087 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/13/2020 13:06 6/13/2020 18:16 5:10:00 4:00:00 Not Compliant Power Power failure (Indeterminate) Indeterminate OK feedback is expected from the concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 18:49:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 00:49:46 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 8 8 9 12 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 3 1 0 22 ZTE 9 9 2 0 9 Huawei 6 6 6 0 6 Network 36 18 9 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 2 8 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 527:23:51 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 369:04:51 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 147:54:51 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 106:26:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 47:45:51 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 35:30:51 Transmission Transmission (RAU failure) Faulty RAU at HDC244 . The team at WH to collect the spare INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 31:11:51 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 28:37:51 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 28:37:51 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 26:26:51 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 26:02:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 26:02:51 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 26:02:51 Dependent Affected by the power issue at the main site Affected by HDC304 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/16/2020 22:24 22:24:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 15:42:51 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC392793 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/17/2020 6:02 14:46:51 Power Power Failure (Solar System failure) Solar system failed . Site will be back up with the sunrise INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 9:07:51 Power Generator failure (Indeterminate) Team is working on the site. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 8:20:51 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC393074 HDO414 BELLEVUE Ouest Ericsson 2G A Talkpool 6/17/2020 13:50 6:58:51 Power Power Failure (Indeterminate) Issue detected at the far end of SDH012. The RAU suspected Faulty on it. Follow up is still ongoing INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 6:14:51 Power Power Failure (Solar System failure) Bad weather in the area. The site will be recovered with solar power. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 6/17/2020 14:49 5:59:51 Power Generator failure (Indeterminate) Suspected down for fuel, waiting for pictures. INC393023 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/17/2020 15:38 5:10:51 Power Power Failure (Indeterminate) After TX intervention power team is requested. ETA: 07:20 PM INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 5:10:51 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 4:39:51 Power Power Failure (Solar System failure) Bad weather in the area. The site will be recovered with solar power. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 4:36:51 Transmission Transmission (Indeterminate) Team has been informed, ETA not yet provided. INC393217 HDC278 PELTAN Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 3:55:51 Power Generator failure (Indeterminate) Team cannot go to the site due to the river which overflows after the rain, ETA to be provided. INC393217 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 3:55:51 Dependent Affected by the power issue at the main site Affected by HDC287 INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 3:35:51 Power Power Failure (Indeterminate) Team is informed. ETA: 07:45 PM. INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 3:35:51 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 3:35:51 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 3:35:51 Dependent Affected by the power issue at the main site Affected by HGA115 INC393175 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/17/2020 17:43 3:05:51 Power Generator failure (Indeterminate) The team cannot cross the Savian zone to reach the site because of conflict between two armed groups, ETA to be provided. INC393175 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/17/2020 17:43 3:05:51 Dependent Affected by the power issue at the main site Affected by HDC280 INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 2:33:51 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393246 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 18:22 2:26:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h00 PM INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 19:27 1:21:51 Power Power Failure (Indeterminate) Fuel issue Suspected. Due to the team must cross river to attend the site. ETA:8:00 AM (06/18/2020) INC393303 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 19:41 1:07:51 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 19:46:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 01:46:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1575:43:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 498:54:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 239:31:46 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 116:19:46 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 98:55:46 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 83:59:46 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 82:11:46 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 40:23:46 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393226 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 6/17/2020 16:20 5:25:46 RBS RBS Fault (Indeterminate) Any update cannot be provided. INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 4:19:46 Transmission Transmission (Indeterminate) TX Team is on the site for corrective Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 20:13:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 02:13:23 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 9 8 8 20 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 5 1 0 29 ZTE 9 9 2 0 9 Huawei 7 7 7 0 7 Network 42 21 10 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 4 15 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 528:46:45 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 370:27:45 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 149:17:45 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 107:49:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/15/2020 21:03 49:08:45 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 36:53:45 Transmission Transmission (RAU failure) The new RAU is also faulty, spare requested, follow up is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 32:34:45 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 30:00:45 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 30:00:45 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 27:49:45 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 27:25:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 27:25:45 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 27:25:45 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 17:05:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 10:30:45 Power Generator failure (Indeterminate) seal of the fitting which carries oil in the radiator is faulty, follow up is ongoing. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 9:43:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 7:37:45 Power Power Failure (Solar System failure) Bad weather in the area. The site will be recovered with solar power. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M Fuel 6/17/2020 14:49 7:22:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/17/2020 08:20PM ETR to be provided. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 6:33:45 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 6:02:45 Power Power Failure (Solar System failure) Bad weather in the area. The site will be recovered with solar power. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 5:59:45 Transmission RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393217 HDC278 PELTAN Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 5:18:45 Power Generator failure (Indeterminate) Team cannot go to the site due to the river which overflows after the rain, ETA to be provided. INC393217 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 5:18:45 Dependent Affected by the power issue at the main site Affected by HDC287 INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 4:58:45 Power Power Failure (Indeterminate) Talkpool breakdown the genset. INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 4:58:45 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 4:58:45 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 4:58:45 Dependent Affected by the power issue at the main site Affected by HGA115 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 4:49:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 4:45:45 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393175 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/17/2020 17:43 4:28:45 Power Generator failure (Indeterminate) The team cannot cross the Savian zone to reach the site because of conflict between two armed groups, ETA to be provided. INC393175 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/17/2020 17:43 4:28:45 Dependent Affected by the power issue at the main site Affected by HDC280 INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 3:56:45 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393246 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 18:22 3:49:45 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h00 PM INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 19:27 2:44:45 Power Power Failure (Indeterminate) Fuel issue Suspected. Due to the team must cross river to attend the site. ETA:8:00 AM (06/18/2020) INC393303 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 19:41 2:30:45 Power Generator failure (Indeterminate) Team is working on site. INC393306 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 20:02 2:09:45 RBS RBS Fault (Indeterminate) Team is informed, ETA:10:30PM INC393310 HDC103 CHACHOU_MARKET Artibonite Huawei 2G+3G+LTE A Talkpool 6/17/2020 20:34 1:37:45 Power Generator failure (Indeterminate) Team is informed, ETA : 11:00 PM. INC393315 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 0:57:45 Power Generator failure (Indeterminate) Team cannot reach the site now due to heavy rain in the region. INC393316 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 0:57:45 Dependent Affected by the power issue at the main site Affected by HDC153 INC393317 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 0:57:45 Dependent Affected by the power issue at the main site Affected by HDC153 INC393318 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 0:57:45 Dependent Affected by the power issue at the main site Affected by HDC153 INC393319 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 0:57:45 Dependent Affected by the power issue at the main site Affected by HDC153 INC393320 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 0:57:45 Dependent Affected by the power issue at the main site Affected by HDC153 INC393321 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 0:57:45 Dependent Affected by the power issue at the main site Affected by HDC153 INC393322 HDC121 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 0:57:45 Dependent Affected by the power issue at the main site Affected by HDC153 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 22:35:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 04:35:22 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 11 8 9 21 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 5 1 0 29 ZTE 11 11 3 0 11 Huawei 9 9 9 1 9 Network 46 25 13 1 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 4 16 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 531:09:09 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 372:50:09 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 151:40:09 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 110:12:09 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 51:31:09 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 39:16:09 Transmission Transmission (RAU failure) The new RAU is also faulty, spare requested, follow up is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 34:57:09 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 32:23:09 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 32:23:09 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 30:12:09 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 29:48:09 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 29:48:09 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 29:48:09 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 19:28:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 12:53:09 Power Generator failure (Indeterminate) seal of the fitting which carries oil in the radiator is faulty, follow up is ongoing. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 12:06:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 10:00:09 Power Power Failure (Solar System failure) Bad weather in the area. The site will be recovered with solar power. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M Fuel 6/17/2020 14:49 9:45:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/17/2020 08:20PM ETR to be provided. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 8:56:09 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 8:25:09 Power Power Failure (Solar System failure) Bad weather in the area. The site will be recovered with solar power. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 8:22:09 Transmission RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393217 HDC278 PELTAN Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 7:41:09 Power Generator failure (Indeterminate) Team cannot go to the site due to the river which overflows after the rain, ETA to be provided. INC393217 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 7:41:09 Dependent Affected by the power issue at the main site Affected by HDC287 INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 7:21:09 Power Power Failure (Indeterminate) Talkpool breakdown the genset. INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 7:21:09 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 7:21:09 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 7:21:09 Dependent Affected by the power issue at the main site Affected by HGA115 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 7:12:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 7:08:09 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393175 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/17/2020 17:43 6:51:09 Power Generator failure (Indeterminate) The team cannot cross the Savian zone to reach the site because of conflict between two armed groups, ETA to be provided. INC393175 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/17/2020 17:43 6:51:09 Dependent Affected by the power issue at the main site Affected by HDC280 INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 6:19:09 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 19:27 5:07:09 Power Power Failure (Indeterminate) Fuel issue Suspected. Due to the team must cross river to attend the site. ETA:8:00 AM (06/18/2020) INC393306 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 20:02 4:32:09 RBS RBS Fault (Indeterminate) Team is informed, ETA expired, new ETA is expected from team. INC393310 HDC103 CHACHOU_MARKET Artibonite Huawei 2G+3G+LTE A Talkpool 6/17/2020 20:34 4:00:09 Power Generator failure (Indeterminate) Access issue, as per the inspector, access cannot grated due to unsafe area. INC393315 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 3:20:09 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC393316 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 3:20:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC393317 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 3:20:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC393318 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 3:20:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC393319 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 3:20:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC393320 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 3:20:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC393321 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 3:20:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC393322 HDC121 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 3:20:09 Dependent Affected by the power issue at the main site Affected by HDC153 INC393323 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 21:58 2:36:09 Power Generator failure (Indeterminate) Team cannot cross the Saline river, ETA 05:00AM INC393292 HDO061 THOMASSIN_38 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/17/2020 22:31 2:03:09 Power Generator failure (Indeterminate) Team is informed, ETA: 12: 15AM INC393292 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:31 2:03:09 Dependent Affected by the power issue at the main site Affected by HDO061 INC393331 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 22:33 2:01:09 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h45 AM INC393271 HDO171 CITE_MILITAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:59 1:35:09 Power Generator failure (Indeterminate) Red Zone, Team cannot reach the site tonight, ETA 7:00AM INC393298 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/17/2020 23:36 0:58:09 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 22:40:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 04:40:12 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1578:37:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 501:48:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 242:25:42 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 119:13:42 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 101:49:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 86:53:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 85:05:42 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 43:17:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393023 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/17/2020 15:38 9:01:42 RBS RBS Fault (Indeterminate) After power intervention, TX Team will have to attend it tomorrow (06/18/2020) as it raining and the site is very far. ETA: Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/17/2020 17:26 7:13:42 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393319 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/17/2020 21:16 3:23:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393295 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/17/2020 22:52 1:47:42 RBS RBS Fault (Indeterminate) Team cannot go to the site due to the river which overflows after the rain, ETA to be provided. INC393339 HDS313 DARDE_ LA_ MONTAGNE Sud-Est Ericsson 2G C Talkpool 6/17/2020 23:54 0:45:42 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC393340 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/18/2020 0:06 0:33:42 RBS RBS Fault (Indeterminate) No access at night. Team will reach it in the morning. ETA: 07h30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 17 23:14:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 05:14:54 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 16 8 10 22 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 6 1 0 36 ZTE 10 10 2 0 10 Huawei 10 10 10 1 10 Network 53 26 13 1 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 2 0 4 22 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 531:49:06 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 373:30:06 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 152:20:06 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 110:52:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 52:11:06 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 39:56:06 Transmission Transmission (RAU failure) The new RAU is also faulty, spare requested, follow up is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 35:37:06 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 33:03:06 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 33:03:06 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 30:52:06 Power Generator Failure (Engine Knocking ) Enginge knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 30:28:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue.Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 30:28:06 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 30:28:06 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 20:08:06 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 13:33:06 Power Generator failure (Indeterminate) seal of the fitting which carries oil in the radiator is faulty, follow up is ongoing. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 12:46:06 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 10:40:06 Power Power Failure (Solar System failure) Bad weather in the area. The site will be recovered with solar power. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M Fuel 6/17/2020 14:49 10:25:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/17/2020 08:20PM ETR to be provided. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 9:36:06 Power Generator Failure (Engine Knocking ) Enginge knocking, follow up is ongoing. ETR not provided yet. INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 9:05:06 Power Power Failure (Solar System failure) Bad weather in the area. The site will be recovered with solar power. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 9:02:06 Transmission RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393217 HDC278 PELTAN Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 8:21:06 Power Generator failure (Indeterminate) Team cannot go to the site due to the river which overflows after the rain, ETA to be provided. INC393217 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 8:21:06 Dependent Affected by the power issue at the main site Affected by HDC287 INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 8:01:06 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Team will install a portable genset to restore the site. ETA: Not yet available INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 8:01:06 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 8:01:06 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 8:01:06 Dependent Affected by the power issue at the main site Affected by HGA115 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 7:52:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 7:48:06 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393175 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/17/2020 17:43 7:31:06 Power Generator failure (Indeterminate) The team cannot cross the Savian zone to reach the site because of conflict between two armed groups, ETA to be provided. INC393175 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/17/2020 17:43 7:31:06 Dependent Affected by the power issue at the main site Affected by HDC280 INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 6:59:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 19:27 5:47:06 Power Power Failure (Indeterminate) Fuel issue Suspected. Due to the team must cross river to attend the site. ETA:8:00 AM (06/18/2020) INC393306 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 20:02 5:12:06 RBS RBS Fault (Indeterminate) Team is informed, ETA expired, new ETA is expected from team. INC393310 HDC103 CHACHOU_MARKET Artibonite Huawei 2G+3G+LTE A Talkpool 6/17/2020 20:34 4:40:06 Power Generator failure (Indeterminate) Access issue, as per the inspector, access cannot grated due to unsafe area. INC393315 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 4:00:06 Power Generator failure (Indeterminate) Team is working on site, INC393316 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 4:00:06 Dependent Affected by the power issue at the main site Affected by HDC153 INC393317 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 4:00:06 Dependent Affected by the power issue at the main site Affected by HDC153 INC393318 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 4:00:06 Dependent Affected by the power issue at the main site Affected by HDC153 INC393319 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 4:00:06 Dependent Affected by the power issue at the main site Affected by HDC153 INC393320 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 4:00:06 Dependent Affected by the power issue at the main site Affected by HDC153 INC393321 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 4:00:06 Dependent Affected by the power issue at the main site Affected by HDC153 INC393322 HDC121 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 4:00:06 Dependent Affected by the power issue at the main site Affected by HDC153 INC393323 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 21:58 3:16:06 Power Generator failure (Indeterminate) Team cannot cross the Saline river, ETA 05:00AM INC393292 HDO061 THOMASSIN_38 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/17/2020 22:31 2:43:06 Power Generator failure (Indeterminate) Access issue due to Gardian unavailable, Inspector has been informed to follow up, New update will shared once available. INC393292 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:31 2:43:06 Dependent Affected by the power issue at the main site Affected by HDO061 INC393331 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 22:33 2:41:06 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h45 AM (Expired). Next feedback expected within 30mn (01h30 AM) INC393271 HDO171 CITE_MILITAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:59 2:15:06 Power Generator failure (Indeterminate) Red Zone, Team cannot reach the site tonight, ETA 7:00AM INC393343 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 0:16 0:58:06 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC393401 HDO366 SIGNOT Ouest Ericsson 2G A Talkpool 6/18/2020 0:46 0:28:06 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC393401 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/18/2020 0:46 0:28:06 Dependent Affected by the power issue at the main site Affected by HDO366 INC393401 HDO378 CHATULEY Ouest Ericsson 2G A Talkpool 6/18/2020 0:46 0:28:06 Dependent Affected by the power issue at the main site Affected by HDO366 INC393401 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/18/2020 0:46 0:28:06 Dependent Affected by the power issue at the main site Affected by HDO366 INC393401 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/18/2020 0:46 0:28:06 Dependent Affected by the power issue at the main site Affected by HDO366 INC393401 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/18/2020 0:46 0:28:06 Dependent Affected by the power issue at the main site Affected by HDO366 INC393401 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/18/2020 0:46 0:28:06 Dependent Affected by the power issue at the main site Affected by HDO366 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 01:31:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 07:31:06 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 14 12 10 23 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 33 9 1 0 37 ZTE 12 12 4 0 12 Huawei 10 10 10 1 10 Network 55 31 15 1 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 2 0 5 18 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 534:04:39 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 375:45:39 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 154:35:39 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 113:07:39 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 54:26:39 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 42:11:39 Transmission Transmission (RAU failure) The new RAU is also faulty, spare requested, follow up is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 37:52:39 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 35:18:39 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 35:18:39 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 33:07:39 Power Generator Failure (Engine Knocking ) Enginge knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 32:43:39 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue.Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 32:43:39 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 32:43:39 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 22:23:39 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 15:48:39 Power Generator failure (Indeterminate) seal of the fitting which carries oil in the radiator is faulty, follow up is ongoing. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 15:01:39 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 12:55:39 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M Fuel 6/17/2020 14:49 12:40:39 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/17/2020 08:20PM ETR to be provided. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 11:51:39 Power Generator Failure (Engine Knocking ) Enginge knocking, follow up is ongoing. ETR not provided yet. INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 11:20:39 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 11:17:39 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393217 HDC278 PELTAN Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 10:36:39 Power Generator failure (Indeterminate) Team cannot go to the site due to the river which overflows after the rain, ETA to be provided. INC393217 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 10:36:39 Dependent Affected by the power issue at the main site Affected by HDC287 INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 10:16:39 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Team will install a portable genset to restore the site. ETA: Not yet available INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 10:16:39 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 10:16:39 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 10:16:39 Dependent Affected by the power issue at the main site Affected by HGA115 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 10:07:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 10:03:39 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393175 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/17/2020 17:43 9:46:39 Power Generator failure (Indeterminate) The team cannot cross the Savian zone to reach the site because of conflict between two armed groups, ETA to be provided. INC393175 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/17/2020 17:43 9:46:39 Dependent Affected by the power issue at the main site Affected by HDC280 INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 9:14:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 19:27 8:02:39 Power Power Failure (Indeterminate) Fuel issue Suspected. Due to the team must cross river to attend the site. ETA:8:00 AM (06/18/2020) INC393306 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 20:02 7:27:39 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393310 HDC103 CHACHOU_MARKET Artibonite Huawei 2G+3G+LTE A Talkpool 6/17/2020 20:34 6:55:39 Power Generator failure (Indeterminate) Access issue, as per the inspector, access cannot granted due to unsafe area. INC393315 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:15:39 Transmission Transmission (Indeterminate) No power issue found on site TX team is requested, ETA 05:00AM INC393316 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:15:39 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393317 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:15:39 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393318 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:15:39 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393319 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:15:39 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393320 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:15:39 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393321 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:15:39 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393322 HDC121 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:15:39 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393323 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 21:58 5:31:39 Power Generator failure (Indeterminate) Team cannot cross the Saline river, ETA 05:00AM INC393317 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/17/2020 21:58 5:31:39 Power Generator failure (Indeterminate) Team is informed, ETA 05:00AM INC393292 HDO061 THOMASSIN_38 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/17/2020 22:31 4:58:39 Power Generator failure (Indeterminate) Access issue due to watchman unavailable, Inspector has been informed to follow up, New update will shared once available. INC393292 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:31 4:58:39 Dependent Affected by the power issue at the main site Affected by HDO061 INC393331 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 22:33 4:56:39 Power Power Failure (Indeterminate) Due to heavy rain in the region, the team cannot attend the site. New ETA: 06h30 AM INC393271 HDO171 CITE_MILITAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:59 4:30:39 Power Generator failure (Indeterminate) Red Zone, Team cannot reach the site tonight, ETA 7:00AM INC393343 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 0:16 3:13:39 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 76:30AM INC393297 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 6/18/2020 0:52 2:37:39 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC393335 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/18/2020 1:05 2:24:39 Power Power Failure (Indeterminate) Owner turned off the genset due to noise. It will be restarted at 7:00 AM INC393348 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/18/2020 1:14 2:15:39 Power Power Failure (Indeterminate) Team will transfer the fuel from the main tank to the genset. ETA: 06h00 AM INC393405 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 6/18/2020 1:42 1:47:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC393352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/18/2020 1:58 1:31:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC393407 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 2:18 1:11:39 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC393407 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 2:18 1:11:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393407 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 2:18 1:11:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393325 HAIDN007 RUE_19_20C Nord ZTE 2G+3G+LTE A Talkpool 6/18/2020 3:01 0:28:39 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 17th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 01:34:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 07:34:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1581:32:04 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 504:43:04 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 245:20:04 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 122:08:04 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 104:44:04 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 89:48:04 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 88:00:04 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 46:12:04 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393023 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/17/2020 15:38 11:56:04 RBS RBS Fault (Indeterminate) After power intervention, TX Team will have to attend it tomorrow (06/18/2020) as it raining and the site is very far. ETA: Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/17/2020 17:26 10:08:04 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393295 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/17/2020 22:52 4:42:04 RBS RBS Fault (Indeterminate) Team cannot go to the site due to the river which overflows after the rain, ETA to be provided. INC393351 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 6/18/2020 1:54 1:40:04 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 02:14:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 08:14:06 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 13 13 11 24 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 36 9 1 0 40 ZTE 11 11 3 0 11 Huawei 10 10 10 1 10 Network 57 30 14 1 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 36 2 0 4 19 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 534:45:56 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 376:26:56 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 155:16:56 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 113:48:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 55:07:56 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 42:52:56 Transmission Transmission (RAU failure) The new RAU is also faulty, spare requested, follow up is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 38:33:56 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 35:59:56 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 35:59:56 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 33:48:56 Power Generator Failure (Engine Knocking ) Enginge knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 33:24:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue.Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 33:24:56 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 33:24:56 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 23:04:56 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 16:29:56 Power Generator failure (Indeterminate) seal of the fitting which carries oil in the radiator is faulty, follow up is ongoing. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 15:42:56 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 13:36:56 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M Fuel 6/17/2020 14:49 13:21:56 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/17/2020 08:20PM ETR to be provided. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 12:32:56 Power Generator Failure (Engine Knocking ) Enginge knocking, follow up is ongoing. ETR not provided yet. INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 12:01:56 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 11:58:56 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393217 HDC278 PELTAN Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 11:17:56 Power Generator failure (Indeterminate) Team cannot go to the site due to the river which overflows after the rain, ETA to be provided. INC393217 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 11:17:56 Dependent Affected by the power issue at the main site Affected by HDC287 INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 10:57:56 Power Power Failure (Indeterminate) Talkpool breakdown the genset. Team will install a portable genset to restore the site. ETA: Not yet available INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 10:57:56 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 10:57:56 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 10:57:56 Dependent Affected by the power issue at the main site Affected by HGA115 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 10:48:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 10:44:56 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393175 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/17/2020 17:43 10:27:56 Power Generator failure (Indeterminate) The team cannot cross the Savian zone to reach the site because of conflict between two armed groups, ETA to be provided. INC393175 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/17/2020 17:43 10:27:56 Dependent Affected by the power issue at the main site Affected by HDC280 INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 9:55:56 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 19:27 8:43:56 Power Power Failure (Indeterminate) Fuel issue suspected. Due to the team must cross river to attend the site. ETA:8:00 AM (06/18/2020) INC393306 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 20:02 8:08:56 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393310 HDC103 CHACHOU_MARKET Artibonite Huawei 2G+3G+LTE A Talkpool 6/17/2020 20:34 7:36:56 Power Generator failure (Indeterminate) Access issue, as per the inspector, access cannot granted due to unsafe area. INC393315 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:56:56 Power Generator failure (Indeterminate) No power issue found on site TX team is requested, ETA 05:00AM INC393315 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:56:56 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393315 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:56:56 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393315 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:56:56 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393315 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:56:56 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393315 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:56:56 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393315 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:56:56 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393315 HDC121 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6:56:56 Dependent Affected by the transmission issue at the main site Affected by HDC153 INC393323 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 21:58 6:12:56 Power Generator failure (Indeterminate) Team cannot cross the Saline river, ETA 05:00AM INC393317 HDN108 DESGRANGES Nord-Ouest Ericsson 3G B Talkpool 6/17/2020 21:58 6:12:56 Power Generator failure (Indeterminate) Team is informed, ETA 05:00AM INC393292 HDO061 THOMASSIN_38 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/17/2020 22:31 5:39:56 Power Generator failure (Indeterminate) Access issue due to Guardian unavailable, Inspector has been informed to follow up, New update will shared once available. INC393292 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:31 5:39:56 Dependent Affected by the power issue at the main site Affected by HDO061 INC393331 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 22:33 5:37:56 Power Power Failure (Indeterminate) Due to heavy rain in the region, the team cannot attend the site. New ETA: 06h30 AM INC393271 HDO171 CITE_MILITAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:59 5:11:56 Power Generator failure (Indeterminate) Red Zone, Team cannot reach the site tonight, ETA 7:00AM INC393343 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 0:16 3:54:56 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site, ETA: 6:30AM INC393297 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 6/18/2020 0:52 3:18:56 Power Generator failure (Indeterminate) Team is informed, ETA 05:00AM INC393335 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/18/2020 1:05 3:05:56 Power Power Failure (Indeterminate) Owner turned off the genset due to noise. It will be restarted at 7:00 AM INC393348 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/18/2020 1:14 2:56:56 Power Power Failure (Indeterminate) Team will transfer the fuel from the main tank to the genset. ETA: 06h00 AM INC393405 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 6/18/2020 1:42 2:28:56 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h00 AM INC393352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/18/2020 1:58 2:12:56 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h00 AM INC393407 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 2:18 1:52:56 Power Power Failure (Indeterminate) Fuel issue suspected. Awaiting for confirmation. ETA: Not yet available INC393407 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 2:18 1:52:56 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393407 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 2:18 1:52:56 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393412 HDN183 LA RESERVE Nord-Ouest Ericsson 2G B Talkpool 6/18/2020 3:03 1:07:56 Power Generator failure (Indeterminate) Team is informed, ETA: 6:30 AM. INC393414 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 6/18/2020 3:34 0:36:56 Power Generator failure (Indeterminate) Team is informed, ETA: 6:00 AM. INC393414 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 6/18/2020 3:34 0:36:56 Dependent Affected by the power issue at the main site Affected by HDC266 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 04:26:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 10:26:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1584:23:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 507:34:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 248:11:39 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 124:59:39 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 107:35:39 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 92:39:39 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 90:51:39 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 49:03:39 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393023 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/17/2020 15:38 14:47:39 RBS RBS Fault (Indeterminate) After power intervention, TX Team will have to attend it tomorrow (06/18/2020) as it raining and the site is very far. ETA: Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/17/2020 17:26 12:59:39 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393295 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/17/2020 22:52 7:33:39 RBS RBS Fault (Indeterminate) Team cannot go to the site due to the river which overflows after the rain, ETA to be provided. INC393351 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D O&M_Fuel 6/18/2020 1:54 4:31:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/18/2020 at 05h48 AM. Feedback expected from them INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 2:11:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/18/2020 4:14 2:11:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/18/2020 4:14 2:11:39 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393361 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 6/18/2020 5:06 1:19:39 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC393114 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/18/2020 5:42 0:43:39 Transmission Transmission (Indeterminate) Site keep bouncing. Digicel RAN team has been informed to check it. More update is expected from them. INC393114 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/18/2020 5:42 0:43:39 Transmission Transmission (Indeterminate) Site keep bouncing. Digicel RAN team has been informed to check it. More update is expected from them. INC393114 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 6/18/2020 5:42 0:43:39 Transmission Transmission (Indeterminate) Site keep bouncing. Digicel RAN team has been informed to check it. More update is expected from them. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 05:26:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 11:26:12 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 18th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 18th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 537:54:50 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 379:35:50 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 158:25:50 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 116:57:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 58:16:50 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 46:01:50 Transmission Transmission (RAU failure) The new RAU is also faulty, spare requested, follow up is ongoing INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 39:08:50 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 39:08:50 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 36:57:50 Power Generator Failure (Engine Knocking ) Enginge knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 36:33:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue.Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 36:33:50 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 36:33:50 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 26:13:50 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 19:38:50 Power Generator failure (Indeterminate) seal of the fitting which carries oil in the radiator is faulty, follow up is ongoing. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 18:51:50 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 16:45:50 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 15:41:50 Power Generator Failure (Engine Knocking ) Enginge knocking, follow up is ongoing. ETR not provided yet. INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 15:10:50 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 15:07:50 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393217 HDC278 PELTAN Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 14:26:50 Power Generator failure (Indeterminate) Team cannot go to the site due to the river which overflows after the rain, ETA to be provided. INC393217 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 14:26:50 Dependent Affected by the power issue at the main site Affected by HDC287 INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 14:06:50 Power Power Failure (Indeterminate) Talkpool breakdown the genset. They will install a portable genset on site. Access issue at HGA025 to take it. Follow up is ongoing with concerned team INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 14:06:50 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 14:06:50 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 14:06:50 Dependent Affected by the power issue at the main site Affected by HGA115 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 13:57:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 13:53:50 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393175 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/17/2020 17:43 13:36:50 Power Generator failure (Indeterminate) The team cannot cross the Savian zone to reach the site because of conflict between two armed groups, ETA 07:30AM INC393175 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/17/2020 17:43 13:36:50 Dependent Affected by the power issue at the main site Affected by HDC280 INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 13:04:50 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 19:27 11:52:50 Power Power Failure (Indeterminate) Fuel issue suspected. Due to the team must cross river to attend the site. ETA:8:00 AM (06/18/2020) INC393306 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 20:02 11:17:50 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393310 HDC103 CHACHOU_MARKET Artibonite Huawei 2G+3G+LTE A Talkpool 6/17/2020 20:34 10:45:50 Power Generator failure (Indeterminate) Access issue, as per the inspector, access cannot granted due to unsafe area. INC393315 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 10:05:50 Transmission Transmission (Indeterminate) Team is working on site. INC393315 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 10:05:50 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 10:05:50 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 10:05:50 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 10:05:50 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 10:05:50 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 10:05:50 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC121 PTE_RIVYE_BAYONE Artibonite Ericsson 2G+3G+LTE+TDD D Talkpool 6/17/2020 21:14 10:05:50 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393323 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 21:58 9:21:50 Power Generator failure (Indeterminate) Battery starter faulty, follow up is ongoing by the team INC393292 HDO061 THOMASSIN_38 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:31 8:48:50 Power Generator failure (Indeterminate) Access issue due to Gardian unavailable, New ETA: 7:30AM. INC393292 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:31 8:48:50 Dependent Affected by the power issue at the main site Affected by HDO061 INC393331 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 22:33 8:46:50 Power Power Failure (Indeterminate) Team is on the site for corrective INC393271 HDO171 CITE_MILITAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:59 8:20:50 Power Generator failure (Indeterminate) Red Zone, Team cannot reach the site tonight, ETA 7:10AM INC393335 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/18/2020 1:05 6:14:50 Power Power Failure (Indeterminate) Owner turned off the genset due to noise. It will be restarted at 7:00 AM INC393348 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/18/2020 1:14 6:05:50 Power Power Failure (Indeterminate) Team will transfer the fuel from the main tank to the genset. ETA: 06h00 AM (Expired). New feedback expected within 30mn (07h45 AM) INC393352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/18/2020 1:58 5:21:50 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h15 AM INC393407 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 2:18 5:01:50 Power Power Failure (Indeterminate) Fuel issue suspected. Awaiting for confirmation. ETA: Not yet available INC393407 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 2:18 5:01:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393407 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 2:18 5:01:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393412 HDN183 LA RESERVE Nord-Ouest Ericsson 2G B Talkpool 6/18/2020 3:03 4:16:50 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA not yet provided. INC393414 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 6/18/2020 3:34 3:45:50 Power Generator failure (Indeterminate) Team is on site, waiting for access INC393414 HDC226 MARIN Artibonite Ericsson 2G D Talkpool 6/18/2020 3:34 3:45:50 Dependent Affected by the power issue at the main site Affected by HDC266 INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 3:05:50 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h30 AM (Expired). New feedback expected within 30mn (07h45 AM) INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 3:05:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 3:05:50 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393369 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/18/2020 6:06 1:13:50 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393427 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/18/2020 6:08 1:11:50 Power Power Failure (Indeterminate) Solar failure. The site will be recovered with solar power. INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 6:15 1:04:50 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/13/2020 6:02 1585:07:58 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 5/28/2020 2:51 508:18:58 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 248:55:58 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 125:43:58 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 108:19:58 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 93:23:58 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 91:35:58 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 49:47:58 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393023 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/17/2020 15:38 15:31:58 RBS RBS Fault (Indeterminate) After power intervention, TX Team will have to attend it tomorrow (06/18/2020) as it raining and the site is very far. ETA: Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/17/2020 17:26 13:43:58 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393295 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/17/2020 22:52 8:17:58 RBS RBS Fault (Indeterminate) Team cannot go to the site due to the river which overflows after the rain, ETA to be provided. INC393351 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D O&M_Fuel 6/18/2020 1:54 5:15:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/18/2020 at 05h48 AM. Feedback expected from them INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 2:55:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/18/2020 4:14 2:55:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/18/2020 4:14 2:55:58 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393361 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 6/18/2020 5:06 2:03:58 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC393114 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/18/2020 5:42 1:27:58 Transmission Transmission (Indeterminate) Site keep bouncing. Digicel RAN team has been informed to check it. More update is expected from them. INC393114 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/18/2020 5:42 1:27:58 Transmission Transmission (Indeterminate) Site keep bouncing. Digicel RAN team has been informed to check it. More update is expected from them. INC393114 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 6/18/2020 5:42 1:27:58 Transmission Transmission (Indeterminate) Site keep bouncing. Digicel RAN team has been informed to check it. More update is expected from them. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC393270 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/17/2020 20:17 6/17/2020 20:17 0:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Over frequency OK Over frequency due RPM not stable RPM has been fixed at 57hz INC393303 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 19:41 6/17/2020 22:00 2:19:00 4:00:00 Compliant Power Generator failure (Indeterminate) High temp OK High temp due radiator dirty Radiator has been refreshed INC393298 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/17/2020 23:36 6/18/2020 0:00 0:23:58 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is up by itself, under investigation. INC393343 HAIDO088 VERDIEU Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 0:16 6/18/2020 5:45 5:29:16 4:00:00 Not Compliant Power Generator failure (Indeterminate) Fail to start battery faulty Need to be justified Fail to start battery faulty, site has been restarted with another battery INC393074 HDO414 BELLEVUE Ouest Ericsson 2G A Talkpool 6/17/2020 13:50 6/17/2020 20:52 7:02:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU at the far end SDH012 Need to be justified The faulty RAU has been replaced at SDH012 to solve the issue INC393246 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/17/2020 18:22 6/17/2020 23:28 5:06:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC393405 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 6/18/2020 1:42 6/18/2020 6:07 4:25:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery faulty Need to be justified The genset has been restarted with an external battery INC393193 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 18:46 6/17/2020 20:25 1:39:00 4:00:00 Compliant Power Generator failure (Indeterminate) No power issue OK Site back on air after performing a soft reload INC393325 HAIDN007 RUE_19_20C Nord ZTE 2G+3G+LTE A Talkpool 6/18/2020 3:01 6/18/2020 4:12 1:11:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure, oil consumption Need to be justified 1/4 gal. of oil added and restarted the genset INC393317 HDN108 DESGRANGES Nord-Ouest Ericsson 2G B Talkpool 6/17/2020 21:58 6/18/2020 5:20 7:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) No power issue Need to be justified Site back on air after performing a soft reload INC393297 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 3G A Talkpool 6/18/2020 0:52 6/18/2020 5:30 4:38:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) No power issue Need to be justified Site back on air after performing a soft reload Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC393154 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 6/17/2020 9:26 6/17/2020 18:45 9:19:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare The faulty DTRU has been replaced INC393232 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/17/2020 10:01 6/17/2020 20:24 10:23:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Spare The faulty RUS has been replaced INC393152 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/17/2020 16:42 6/17/2020 19:35 2:53:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC393226 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C Talkpool 6/17/2020 16:20 6/17/2020 21:14 4:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) No power issue OK Site back on air after performing a soft reload Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 06:32:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 12:32:58 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 11 11 10 23 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 6 1 0 37 ZTE 9 9 2 0 9 Huawei 9 9 9 2 9 Network 52 24 12 2 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 5 20 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 539:05:47 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 380:46:47 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 159:36:47 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 118:08:47 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 59:27:47 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 47:12:47 Transmission Transmission (RAU failure) The new RAU is also faulty, spare requested, follow up is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 42:53:47 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 40:19:47 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 40:19:47 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 38:08:47 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 37:44:47 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 37:44:47 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 37:44:47 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 27:24:47 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 20:49:47 Power Generator failure (Indeterminate) seal of the fitting which carries oil in the radiator is faulty, follow up is ongoing. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 20:02:47 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 17:56:47 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M Fuel 6/17/2020 14:49 17:41:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/17/2020 08:20PM ETR to be provided. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 16:52:47 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 16:21:47 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 16:18:47 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 15:17:47 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Team is on the way with a portable genset, ETA 9:00AM. INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 15:17:47 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 15:17:47 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 15:17:47 Dependent Affected by the power issue at the main site Affected by HGA115 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 15:08:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 15:04:47 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393175 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/17/2020 17:43 14:47:47 Power Generator failure (Indeterminate) Team on site waiting for access INC393175 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/17/2020 17:43 14:47:47 Dependent Affected by the power issue at the main site Affected by HDC280 INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 14:15:47 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 19:27 13:03:47 Power Power Failure (Indeterminate) Team is on the way to reach the site, ETA 9:00AM. INC393306 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 20:02 12:28:47 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393315 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Transmission Transmission (Indeterminate) Team still is working on site. INC393315 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC121 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393292 HDO061 THOMASSIN_38 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/17/2020 22:31 9:59:47 Power Generator failure (Indeterminate) Access issue due to Guardian unavailable, New ETA: 8:16 AM. INC393292 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:31 9:59:47 Dependent Affected by the power issue at the main site Affected by HDO061 INC393271 HDO171 CITE_MILITAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:59 9:31:47 Power Generator failure (Indeterminate) Team is working on the site INC393348 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/18/2020 1:14 7:16:47 Power Power Failure (Indeterminate) Team is working on site. INC393352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/18/2020 1:58 6:32:47 Power Power Failure (Indeterminate) Another team will reach site, new ETA to be provided. INC393407 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 2:18 6:12:47 Power Power Failure (Indeterminate) Team is on the way, ETA 8:45AM. INC393407 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 2:18 6:12:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393407 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 2:18 6:12:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393414 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M Fuel 6/18/2020 3:34 4:56:47 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/18/2020 , 7:45AM. ETR to be provide by them INC393414 HDC226 MARIN Artibonite Ericsson 2G D O&M Fuel 6/18/2020 3:34 4:56:47 Dependent Affected by the fuel issue at the main site Affected by HDC266 INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 4:16:47 Power Power Failure (Indeterminate) Team is working on site. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 4:16:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 4:16:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393369 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/18/2020 6:06 2:24:47 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393417 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/18/2020 7:38 0:52:47 Power Generator failure (Indeterminate) Team is informed. ETA 8:18 AM expired, update is expected from team. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu Jun 18 07:03:50 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 18 Jun 2020 13:03:50 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 539:05:47 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 380:46:47 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 06-11-2020 16:54 159:36:47 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 118:08:47 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 59:27:47 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 47:12:47 Transmission Transmission (RAU failure) The new RAU is also faulty, spare requested, follow up is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 42:53:47 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 40:19:47 Power Generator failure (Indeterminate) RADIATOR REPLACEMENT ETR 11AM INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 40:19:47 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 38:08:47 Power Generator Failure (Engine Knocking ) ENGINE KNCOCKING. ASSESSMENT REPORT IS PROCESSING INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 37:44:47 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 37:44:47 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 37:44:47 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 27:24:47 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 20:49:47 Power Generator failure (Indeterminate) CRITICAL OIL LEAKAGE. FOLLOW UP ON GOING FOR THE SOLUTION INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 20:02:47 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 17:56:47 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M Fuel 6/17/2020 14:49 17:41:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/17/2020 08:20PM ETR to be provided. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 16:52:47 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 16:21:47 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 16:18:47 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 15:17:47 Power Generator Failure (Engine broken) ENGINE KNOCKING. PORTABLE GENSET WWILL BE INSTALLED TO RESTORE THE SITE. DELAY DUE TO ACCESS ISSUE IN THE SITE WHERE TEAM NEED TO TAKE FUEL. ETR 9:30AM INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 15:17:47 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 15:17:47 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 15:17:47 Dependent Affected by the power issue at the main site Affected by HGA115 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 15:08:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 15:04:47 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393175 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/17/2020 17:43 14:47:47 Power Generator failure (Indeterminate) RESTORED INC393175 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/17/2020 17:43 14:47:47 Dependent Affected by the power issue at the main site RESTORED INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A DIGICEL 6/17/2020 18:15 14:15:47 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B DIGICEL 6/17/2020 19:27 13:03:47 Power Power Failure (Indeterminate) ROADS ARE BLOCKED BY POPIULATION DUE TO BBAD ROAD CONDITIONS. TEAM COULDN''T ARRIVE. PLEASE ASSIGN TO SECURITY FOR FOLLOW UP INC393306 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 20:02 12:28:47 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393315 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Transmission Transmission (Indeterminate) Team still is working on site. INC393315 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC121 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393292 HDO061 THOMASSIN_38 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/17/2020 22:31 09:59:47 Power Generator failure (Indeterminate) RESTORED INC393292 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:31 09:59:47 Dependent Affected by the power issue at the main site RESTORED INC393271 HDO171 CITE_MILITAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:59 09:31:47 Power Generator failure (Indeterminate) Team is working on the site INC393348 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/18/2020 1:14 07:16:47 Power Power Failure (Indeterminate) RESTORED INC393352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/18/2020 1:58 06:32:47 Power Power Failure (Indeterminate) REVISED ETA 10AM INC393407 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 2:18 06:12:47 Power Power Failure (Indeterminate) TEAM IS WORKING ON SITE INC393407 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 2:18 06:12:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393407 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 2:18 06:12:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393414 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M Fuel 6/18/2020 3:34 04:56:47 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/18/2020 , 7:45AM. ETR to be provide by them INC393414 HDC226 MARIN Artibonite Ericsson 2G D O&M Fuel 6/18/2020 3:34 04:56:47 Dependent Affected by the fuel issue at the main site Affected by HDC266 INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A DIGICEL 6/18/2020 4:14 04:16:47 Power Power Failure (Indeterminate) DC-DC CONVERTER FAULTY, SPARE NOT AVAILABLE INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 04:16:47 Dependent Affected by the power issue at the main site RESTORED INC393415 HDS264 TETE L?ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 04:16:47 Dependent Affected by the power issue at the main site RESTORED INC393369 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/18/2020 6:06 02:24:47 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393417 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/18/2020 7:38 00:52:47 Power Generator failure (Indeterminate) TEAM IS WORKING Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 18 June 2020 08:34 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Hai_SalesGM; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Tp.imc.haiti] NOC hourly report at 08:00 AM Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 11 11 10 23 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 34 6 1 0 37 ZTE 9 9 2 0 9 Huawei 9 9 9 2 9 Network 52 24 12 2 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 5 20 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 539:05:47 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 380:46:47 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 159:36:47 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Talkpool team. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 118:08:47 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 59:27:47 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 47:12:47 Transmission Transmission (RAU failure) The new RAU is also faulty, spare requested, follow up is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 42:53:47 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 40:19:47 Power Generator failure (Indeterminate) Radiator faulty, Follow up is ongoing, ETR to be provided. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 40:19:47 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 38:08:47 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 37:44:47 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 37:44:47 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 37:44:47 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 27:24:47 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 20:49:47 Power Generator failure (Indeterminate) seal of the fitting which carries oil in the radiator is faulty, follow up is ongoing. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 20:02:47 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 17:56:47 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M Fuel 6/17/2020 14:49 17:41:47 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/17/2020 08:20PM ETR to be provided. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 16:52:47 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 16:21:47 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 16:18:47 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 15:17:47 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Team is on the way with a portable genset, ETA 9:00AM. INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 15:17:47 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 15:17:47 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 15:17:47 Dependent Affected by the power issue at the main site Affected by HGA115 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 15:08:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 15:04:47 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393175 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/17/2020 17:43 14:47:47 Power Generator failure (Indeterminate) Team on site waiting for access INC393175 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/17/2020 17:43 14:47:47 Dependent Affected by the power issue at the main site Affected by HDC280 INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 14:15:47 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 19:27 13:03:47 Power Power Failure (Indeterminate) Team is on the way to reach the site, ETA 9:00AM. INC393306 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 20:02 12:28:47 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393315 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Transmission Transmission (Indeterminate) Team still is working on site. INC393315 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC121 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 11:16:47 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393292 HDO061 THOMASSIN_38 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/17/2020 22:31 9:59:47 Power Generator failure (Indeterminate) Access issue due to Guardian unavailable, New ETA: 8:16 AM. INC393292 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:31 9:59:47 Dependent Affected by the power issue at the main site Affected by HDO061 INC393271 HDO171 CITE_MILITAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:59 9:31:47 Power Generator failure (Indeterminate) Team is working on the site INC393348 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/18/2020 1:14 7:16:47 Power Power Failure (Indeterminate) Team is working on site. INC393352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/18/2020 1:58 6:32:47 Power Power Failure (Indeterminate) Another team will reach site, new ETA to be provided. INC393407 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 2:18 6:12:47 Power Power Failure (Indeterminate) Team is on the way, ETA 8:45AM. INC393407 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 2:18 6:12:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393407 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 2:18 6:12:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393414 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M Fuel 6/18/2020 3:34 4:56:47 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/18/2020 , 7:45AM. ETR to be provide by them INC393414 HDC226 MARIN Artibonite Ericsson 2G D O&M Fuel 6/18/2020 3:34 4:56:47 Dependent Affected by the fuel issue at the main site Affected by HDC266 INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 4:16:47 Power Power Failure (Indeterminate) Team is working on site. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 4:16:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L?ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 4:16:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393369 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/18/2020 6:06 2:24:47 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393417 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/18/2020 7:38 0:52:47 Power Generator failure (Indeterminate) Team is informed. ETA 8:18 AM expired, update is expected from team. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[76768511].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[76768511].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 4B419BC2E840497EAF6C03462CEBD303.png Type: image/png Size: 132 bytes Desc: 4B419BC2E840497EAF6C03462CEBD303.png URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 07:31:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 13:31:30 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 10 15 9 22 56 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 5 1 0 35 ZTE 10 10 3 0 10 Huawei 11 11 10 1 11 Network 53 26 14 1 56 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 3 0 5 22 56 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 4/18/2020 8:02 1465:27:24 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 540:04:24 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 381:45:24 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 160:35:24 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 119:07:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 60:26:24 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 48:11:24 Transmission Transmission (RAU failure) The new RAU is also faulty, spare requested, follow up is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 43:52:24 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 41:18:24 Power Generator failure (Indeterminate) Radiator faulty, replacement is ongoing, ETR 11:15AM INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 41:18:24 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 39:07:24 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 38:43:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 38:43:24 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 38:43:24 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 28:23:24 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 21:48:24 Power Generator failure (Indeterminate) seal of the fitting which carries oil in the radiator is faulty, follow up is ongoing. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 21:01:24 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 18:55:24 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M Fuel 6/17/2020 14:49 18:40:24 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/17/2020 08:20PM ETR to be provided. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 17:51:24 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 17:17:24 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 16:16:24 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Team is on site with portable genset. INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 16:16:24 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 16:16:24 Dependent Affected by the power issue at the main site Affected by HGA115 INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 16:16:24 Dependent Affected by the power issue at the main site Affected by HGA115 INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 16:07:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 16:03:24 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Digicel 6/17/2020 18:15 15:14:24 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 14:02:24 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393306 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 20:02 13:27:24 RBS RBS Fault (DUW failure) DUW faulty, spare needed, follow up is ongoing. INC393315 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 12:15:24 Transmission Transmission (Indeterminate) Team is still working on the site, they will replace a faulty fuse now. INC393315 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 12:15:24 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 12:15:24 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 12:15:24 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 12:15:24 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 12:15:24 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 12:15:24 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393315 HDC121 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 12:15:24 Dependent Affected by the Transmission issue at the main site Affected by HDC153 INC393271 HDO171 CITE_MILITAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:59 10:30:24 Power Generator failure (Indeterminate) Team is working on the site INC393352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/18/2020 1:58 7:31:24 Power Power Failure (Indeterminate) Another team will reach site, new ETA 10:15AM. INC393407 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 2:18 7:11:24 Power Power Failure (Indeterminate) Team is working on site. INC393407 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 2:18 7:11:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393407 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 2:18 7:11:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS253 INC393414 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M Fuel 6/18/2020 3:34 5:55:24 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/18/2020 , 7:45AM. ETR to be provide by them INC393414 HDC226 MARIN Artibonite Ericsson 2G D O&M Fuel 6/18/2020 3:34 5:55:24 Dependent Affected by the fuel issue at the main site Affected by HDC266 INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 5:15:24 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 5:15:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 5:15:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393417 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/18/2020 7:38 1:51:24 Power Generator failure (Indeterminate) Team is working on the site INC393441 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 6/18/2020 8:06 1:23:24 Power Generator failure (Indeterminate) Team is informed , ETA 11:15AM INC393446 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/18/2020 8:18 1:11:24 Power Generator failure (Indeterminate) Team is informed , ETA 11:30AM INC393417 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/18/2020 8:30 0:59:24 Dependent Affected by the power issue at the main site Affected by HDO038 INC393417 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G B Talkpool 6/18/2020 8:30 0:59:24 Dependent Affected by the power issue at the main site Affected by HDO038 INC393417 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/18/2020 8:30 0:59:24 Dependent Affected by the power issue at the main site Affected by HDO038 INC393417 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/18/2020 8:30 0:59:24 Dependent Affected by the power issue at the main site Affected by HDO038 INC393399 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 8:42 0:47:24 Power Generator failure (Indeterminate) Team is informed. ETA 10:00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 07:50:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 13:50:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 251:20:44 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 128:08:44 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC392693 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/13/2020 18:50 110:44:44 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/14/2020 9:46 95:48:44 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 94:00:44 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 52:12:44 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 17:25:44 Power Power Failure (Solar System failure) Solar failure. The site will be recovered with solar power. INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/17/2020 17:26 16:08:44 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC393295 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/17/2020 22:52 10:42:44 RBS RBS Fault ( DUG Faulty) DUG Faulty, need to be replaced, ETR not yet provided INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 5:20:44 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/18/2020 4:14 5:20:44 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/18/2020 4:14 5:20:44 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393455 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 2:11:44 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 1:49:44 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. INC393438 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 6/18/2020 7:54 1:40:44 Power Generator failure (Indeterminate) Sector C down. Team is informed, ETA 11:25 AM INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/18/2020 8:30 1:04:44 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. INC393371 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 6/18/2020 8:38 0:56:44 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 07:51:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 13:51:02 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC393443 HDC028 KISS IN HOTEL Artibonite Huawei B Talkpool 6/18/2020 5:03 4:31:44 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Mahesha.Shetty at digicelgroup.com Thu Jun 18 09:19:14 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Thu, 18 Jun 2020 15:19:14 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh ; Haiti Noc ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Mahesha Sannappa Shetty ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 09:28:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 15:28:49 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari ; Jithin J Singh ; Haiti Noc ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 09:33:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 15:33:46 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 7 9 7 10 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 4 1 0 22 ZTE 5 5 2 0 5 Huawei 6 6 5 0 6 Network 30 15 8 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 2 7 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 542:07:09 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 383:48:09 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 162:38:09 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 121:10:09 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 62:29:09 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 45:55:09 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 43:21:09 Power Generator failure (Indeterminate) Radiator faulty, replacement is ongoing, ETR 11:35AM INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 43:21:09 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 41:10:09 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 40:46:09 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 40:46:09 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 40:46:09 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 30:26:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 23:51:09 Power Generator failure (Indeterminate) seal of the fitting which carries oil in the radiator is faulty, follow up is ongoing. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 23:04:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 20:58:09 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M Fuel 6/17/2020 14:49 20:43:09 Fuel Generator failure (Fuel issue) Fuel team is informed since 06/17/2020 08:20PM ETR to be provided. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 19:54:09 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 19:54:09 Dependent Affected by the power issue at the main site Attached to HDN032. INC393023 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/17/2020 15:38 19:54:09 Power Generator failure (Indeterminate) Power team has been requested, team is aware, ETA 12:10PM. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 19:20:09 RBS RBS Fault (DUW failure) DUW faulty, spare needed, ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 18:10:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393229 HGA002 MIRAGOANE Nippes Ericsson 3G A Talkpool 6/17/2020 17:26 18:06:09 RBS RBS Fault (Rectifier failure) Faulty rectifier. 2 are needed to be replaced cause site is using only one that cannot support all the radios INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 17:17:09 Power Generator failure (Indeterminate) Team has been dispatched, ETA 12:00AM. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 16:05:09 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/18/2020 1:58 9:34:09 Power Power Failure (Indeterminate) Team is working on site. INC393414 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M Fuel 6/18/2020 3:34 7:58:09 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/18/2020 , 7:45AM. ETR to be provide by them INC393414 HDC226 MARIN Artibonite Ericsson 2G D O&M Fuel 6/18/2020 3:34 7:58:09 Dependent Affected by the fuel issue at the main site Affected by HDC266 INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 7:18:09 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 7:18:09 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 7:18:09 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 8:02 3:30:09 Power Generator failure (Indeterminate) Team has been informed, ETA to be provided INC393394 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G B Talkpool 6/18/2020 8:30 3:02:09 Power Generator failure (Indeterminate) Team is on the site for CM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Thu Jun 18 09:49:42 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Thu, 18 Jun 2020 15:49:42 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Hi All, Please be informed that cabinet swapping is already planned at HDC214 and it will be carried out during this week. Hello JP, Please have your approval for collecting an FTTX cabinet from Digicel WH along with 4x Batteries. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the FON team. Can we schedule the cabinet swapping tomorrow night with CRQ approved? BR/ Jithin Singh. From: Dadidson Sully On Behalf Of Haiti Noc Sent: Thursday, June 18, 2020 11:29 AM To: Mahesha Sannappa Shetty ; Jithin J Singh ; Jean Acciari ; Haiti Noc ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mahesha.Shetty at digicelgroup.com Thu Jun 18 09:57:16 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Thu, 18 Jun 2020 15:57:16 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Hi Jithin, Fiber link showing down HDC214-HDC211. Suspected one more slot gone faulty & need to move this position to another slot. Please send the TX engineer and update the contact details. Thanks Mahesh From: Jithin J Singh Sent: Thursday, June 18, 2020 11:50 AM To: Haiti Noc ; Mahesha Sannappa Shetty ; Jean Acciari ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that cabinet swapping is already planned at HDC214 and it will be carried out during this week. Hello JP, Please have your approval for collecting an FTTX cabinet from Digicel WH along with 4x Batteries. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the FON team. Can we schedule the cabinet swapping tomorrow night with CRQ approved? BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, June 18, 2020 11:29 AM To: Mahesha Sannappa Shetty >; Jithin J Singh >; Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jithin.j.singh at talkpool.com Thu Jun 18 10:06:23 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Thu, 18 Jun 2020 16:06:23 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Hello Mahesh, Fanel Pierre (+509 3702 9125) is assigned to provide the required support at HDC214. ETA is 12:45 PM. BR/ Jithin Singh. From: Mahesha Sannappa Shetty Sent: Thursday, June 18, 2020 11:57 AM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Fiber link showing down HDC214-HDC211. Suspected one more slot gone faulty & need to move this position to another slot. Please send the TX engineer and update the contact details. Thanks Mahesh From: Jithin J Singh > Sent: Thursday, June 18, 2020 11:50 AM To: Haiti Noc >; Mahesha Sannappa Shetty >; Jean Acciari >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that cabinet swapping is already planned at HDC214 and it will be carried out during this week. Hello JP, Please have your approval for collecting an FTTX cabinet from Digicel WH along with 4x Batteries. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the FON team. Can we schedule the cabinet swapping tomorrow night with CRQ approved? BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, June 18, 2020 11:29 AM To: Mahesha Sannappa Shetty >; Jithin J Singh >; Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Jean.Acciari at digicelgroup.com Thu Jun 18 10:33:55 2020 From: Jean.Acciari at digicelgroup.com (Jean Acciari) Date: Thu, 18 Jun 2020 16:33:55 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Hi Warehouse team, Please authorize Talkpool to take out the following materials during 18JUN20-19JUN20 as part of the project Fiber Cabinet Replacements on FY21 (Site: HDC214): Item Description Brand Model/Part Number Quantity Outdoor cabinet (Hybrid Solution: Air Conditioned + Heat exchanger), 2 access door for 30 RU x 2 sides, PDB with alarms, light, grounding, AC suppressor, ducting system, breakers/fuses Eltek Valere / Telsuppliers 1 Unit Rectifier for Fiber Optic Outdoor Cabinet, Minipack 48/800 WI (1.5KW) Eltek Valere / Telsuppliers 241117.130 2 Units Batteries for Outdoor Cabinet, 190A-h each one Narada / Telsupplier 100720160404 / SCHACOL163031 4 Units Fiber Optic padlock kit (1kit contain: padlocks and 1 set of 2 keys) Telsuppliers 1 Kit Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Thursday, June 18, 2020 11:50 AM To: Haiti Noc ; Mahesha Sannappa Shetty ; Jean Acciari ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that cabinet swapping is already planned at HDC214 and it will be carried out during this week. Hello JP, Please have your approval for collecting an FTTX cabinet from Digicel WH along with 4x Batteries. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the FON team. Can we schedule the cabinet swapping tomorrow night with CRQ approved? BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, June 18, 2020 11:29 AM To: Mahesha Sannappa Shetty >; Jithin J Singh >; Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 10:34:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 16:34:03 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 254:19:12 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 131:07:12 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 96:59:12 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/17/2020 17:26 19:07:12 RBS RBS Fault (Rectifier failure) Team is on site replacing faulty rectifier. INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 8:19:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/18/2020 4:14 8:19:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/18/2020 4:14 8:19:12 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393455 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 5:10:12 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 4:48:12 RBS RBS Fault (Indeterminate) Team is informed, ETA 11:15 AM, is expired waiting for new update INC393371 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 6/18/2020 8:38 3:55:12 RBS RBS Fault (Indeterminate) Team is informed, ETA 12:30 PM INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 3:19:12 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC393481 HDN204 BEDORET Nord Ericsson 2G D Talkpool 6/18/2020 10:00 2:33:12 RBS RBS Fault (Indeterminate) Team cannot provided any update for the site INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/18/2020 10:22 2:11:12 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided INC393489 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/18/2020 10:30 2:03:12 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393531 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/18/2020 10:52 1:41:12 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393605 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/18/2020 11:00 1:33:12 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 10:34:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 16:34:34 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC393519 HDO089 CITE_ETERNEL Port-au-Prince Huawei B Talkpool 6/18/2020 10:16 2:17:12 Power Generator failure (Indeterminate) Team is waiting for access Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Mahesha.Shetty at digicelgroup.com Thu Jun 18 11:13:27 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Thu, 18 Jun 2020 17:13:27 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Hi Steevan, We have tested the OBU board at HDC214 and board is good Please check the single fiber issue between HDC214-HDC211 Note:- HDC211 TC fiber and HDC214 Rx fiber Thanks Mahesh From: Jithin J Singh Sent: Thursday, June 18, 2020 12:06 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello Mahesh, Fanel Pierre (+509 3702 9125) is assigned to provide the required support at HDC214. ETA is 12:45 PM. BR/ Jithin Singh. From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:57 AM To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Fiber link showing down HDC214-HDC211. Suspected one more slot gone faulty & need to move this position to another slot. Please send the TX engineer and update the contact details. Thanks Mahesh From: Jithin J Singh > Sent: Thursday, June 18, 2020 11:50 AM To: Haiti Noc >; Mahesha Sannappa Shetty >; Jean Acciari >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that cabinet swapping is already planned at HDC214 and it will be carried out during this week. Hello JP, Please have your approval for collecting an FTTX cabinet from Digicel WH along with 4x Batteries. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the FON team. Can we schedule the cabinet swapping tomorrow night with CRQ approved? BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, June 18, 2020 11:29 AM To: Mahesha Sannappa Shetty >; Jithin J Singh >; Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From steeven.michel at tpmanagementsa.com Thu Jun 18 11:36:24 2020 From: steeven.michel at tpmanagementsa.com (steeven.michel at tpmanagementsa.com) Date: Thu, 18 Jun 2020 13:36:24 -0400 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: <01b401d64597$01210dd0$03632970$@tpmanagementsa.com> Hello Mahesha, Team was patrolling at Morne Cabrit area and they are also collecting some fiber cable from Cabaret team for maintenance purposes, they will get to HDC214 after collecting the cable. Steeven Michel North Fiber Coordinator/Supervisor TP Management S.A 74 Rue Gr?goire, P?tion-Ville Haiti E-mail: steeven.michel at tpmanagementsa.com From: Mahesha Sannappa Shetty Sent: Thursday, June 18, 2020 1:13 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Steevan, We have tested the OBU board at HDC214 and board is good Please check the single fiber issue between HDC214-HDC211 Note:- HDC211 TC fiber and HDC214 Rx fiber Thanks Mahesh From: Jithin J Singh > Sent: Thursday, June 18, 2020 12:06 PM To: Mahesha Sannappa Shetty >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com ; roland.sinnung at tpmanagementsa.com ; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam >; f.moise at epshaiti.com ; m.armand at epshaiti.com Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com ; Hai_Warehouseteam > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello Mahesh, Fanel Pierre (+509 3702 9125) is assigned to provide the required support at HDC214. ETA is 12:45 PM. BR/ Jithin Singh. From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:57 AM To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com ; roland.sinnung at tpmanagementsa.com ; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com ; Hai_Warehouseteam > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Fiber link showing down HDC214-HDC211. Suspected one more slot gone faulty & need to move this position to another slot. Please send the TX engineer and update the contact details. Thanks Mahesh From: Jithin J Singh > Sent: Thursday, June 18, 2020 11:50 AM To: Haiti Noc >; Mahesha Sannappa Shetty >; Jean Acciari >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com ; roland.sinnung at tpmanagementsa.com ; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com ; Hai_Warehouseteam > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that cabinet swapping is already planned at HDC214 and it will be carried out during this week. Hello JP, Please have your approval for collecting an FTTX cabinet from Digicel WH along with 4x Batteries. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the FON team. Can we schedule the cabinet swapping tomorrow night with CRQ approved? BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, June 18, 2020 11:29 AM To: Mahesha Sannappa Shetty >; Jithin J Singh >; Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com ; roland.sinnung at tpmanagementsa.com ; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com ; roland.sinnung at tpmanagementsa.com ; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don?t have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com ; roland.sinnung at tpmanagementsa.com ; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com ; roland.sinnung at tpmanagementsa.com ; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 a. The fiber cabinet have heat exchanger only and it?s free fo dust. b. The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. c. The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. d. PMR has been performed today and see photos attached for reference. 2. HDN216 a. The climate is heat exchanger only. b. The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let?s keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com ; roland.sinnung at tpmanagementsa.com ; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com ) >; Gerry Bolante > (Gerry.Bolante at talkpool.com ) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com ; roland.sinnung at tpmanagementsa.com ; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 12:21:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 18:21:59 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 5 9 4 11 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 1 0 19 ZTE 6 6 3 0 6 Huawei 4 4 4 0 4 Network 27 13 8 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 1 0 2 6 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 544:54:42 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 386:35:42 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 165:25:42 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 123:57:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 65:16:42 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 48:42:42 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 46:08:42 Power Generator Failure (Engine Knocking ) Engine knocking, more feedback is expected from Talkpool Team INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 46:08:42 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 43:57:42 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 43:33:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 43:33:42 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 43:33:42 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 33:13:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 25:51:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 23:45:42 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 22:41:42 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 22:41:42 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 22:07:42 RBS RBS Fault (DUW failure) DUW faulty, spare needed, ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 20:57:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 20:04:42 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 18:52:42 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 10:05:42 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 10:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 10:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393579 HDS131 LES CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/18/2020 10:16 4:03:42 Power Power Failure (Indeterminate) Team is working on site. INC393539 HDN260 PREVAL Nord Ericsson 2G B Digicel 6/18/2020 11:04 3:15:42 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393554 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/18/2020 11:49 2:30:42 Power Generator failure (Indeterminate) Team is working on the site INC393632 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/18/2020 13:00 1:19:42 Power Generator failure (Indeterminate) Team is informed , ETA 3:00PM INC393645 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 6/18/2020 13:46 0:33:42 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 12:27:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 18:27:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 256:12:34 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 133:00:34 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 98:52:34 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 10:12:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/18/2020 4:14 10:12:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/18/2020 4:14 10:12:34 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393455 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 7:03:34 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 6:41:34 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393371 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 6/18/2020 8:38 5:48:34 RBS RBS Fault (Indeterminate) Team cannot provided any update for the site INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 5:12:34 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/18/2020 10:22 4:04:34 RBS RBS Fault ( DUG Faulty) DUG Faulty, Need to be replaced, ETR to be provided INC393489 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/18/2020 10:30 3:56:34 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393531 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/18/2020 10:52 3:34:34 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393605 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/18/2020 11:00 3:26:34 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 11:14 3:12:34 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393629 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/18/2020 12:00 2:26:34 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/18/2020 12:11 2:15:34 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393634 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/18/2020 13:10 1:16:34 Power Power Failure (Indeterminate) Team has been informed to check the issue, ETA 4:00 PM INC393636 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 6/18/2020 13:20 1:06:34 Power RBS Fault (Indeterminate) Tx team has been informed, ETA to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 0:36:34 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 12:29:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 18:29:24 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 12:29:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 18:29:38 +0000 Subject: [Rantt] Recall: SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Haiti Noc would like to recall the message, "SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM.". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Thu Jun 18 12:29:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 18:29:49 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu Jun 18 12:41:48 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 18 Jun 2020 18:41:48 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 544:54:42 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 386:35:42 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 06-11-2020 16:54 165:25:42 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 123:57:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B DIGICEL 6/15/2020 21:03 65:16:42 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING, ASSESSMENT REPORT SUBMITTED. WAITING FOR ACTION PLAN FROM DIGICEL INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 48:42:42 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 46:08:42 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 46:08:42 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 43:57:42 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 43:33:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 43:33:42 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 43:33:42 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 33:13:42 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 25:51:42 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 23:45:42 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B DIGICEL 6/17/2020 15:38 22:41:42 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING, ASSESSMENT REPORT SUBMITTED. WAITING FOR ACTION PLAN FROM DIGICEL INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 22:41:42 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 22:07:42 RBS RBS Fault (DUW failure) DUW faulty, spare needed, ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 20:57:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A DIGICEL 6/17/2020 18:15 20:04:42 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 18:52:42 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 10:05:42 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 10:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L?ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 10:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393579 HDS131 LES CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/18/2020 10:16 04:03:42 Power Power Failure (Indeterminate) Team is working on site. INC393539 HDN260 PREVAL Nord Ericsson 2G B Digicel 6/18/2020 11:04 03:15:42 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393554 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/18/2020 11:49 02:30:42 Power Generator failure (Indeterminate) Team is working on the site INC393632 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/18/2020 13:00 01:19:42 Power Generator failure (Indeterminate) Team is informed , ETA 3:00PM INC393645 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 6/18/2020 13:46 00:33:42 Power Generator failure (Indeterminate) ETA 3:30PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 18 June 2020 14:23 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Hai_SalesGM; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Fon] NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 5 9 4 11 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 3 1 0 19 ZTE 6 6 3 0 6 Huawei 4 4 4 0 4 Network 27 13 8 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 1 0 2 6 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 544:54:42 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 386:35:42 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 165:25:42 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 123:57:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 65:16:42 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 48:42:42 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 46:08:42 Power Generator Failure (Engine Knocking ) Engine knocking, more feedback is expected from Talkpool Team INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 46:08:42 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 43:57:42 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 43:33:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 43:33:42 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 43:33:42 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 33:13:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 25:51:42 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 23:45:42 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 22:41:42 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 22:41:42 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 22:07:42 RBS RBS Fault (DUW failure) DUW faulty, spare needed, ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 20:57:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 20:04:42 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 18:52:42 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 10:05:42 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 10:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L?ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 10:05:42 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393579 HDS131 LES CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/18/2020 10:16 4:03:42 Power Power Failure (Indeterminate) Team is working on site. INC393539 HDN260 PREVAL Nord Ericsson 2G B Digicel 6/18/2020 11:04 3:15:42 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393554 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/18/2020 11:49 2:30:42 Power Generator failure (Indeterminate) Team is working on the site INC393632 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/18/2020 13:00 1:19:42 Power Generator failure (Indeterminate) Team is informed , ETA 3:00PM INC393645 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 6/18/2020 13:46 0:33:42 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[76799347].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[76799347].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: CD96A99A89D042A795A33BE80AC46BD5.png Type: image/png Size: 132 bytes Desc: CD96A99A89D042A795A33BE80AC46BD5.png URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 14:26:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 20:26:40 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 9 4 12 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 1 0 21 ZTE 11 11 5 0 11 Huawei 3 3 3 0 3 Network 32 21 9 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 2 10 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 546:59:36 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 388:40:36 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 167:30:36 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 126:02:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 67:21:36 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 50:47:36 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 48:13:36 Power Generator Failure (Engine Knocking ) Engine knocking, more feedback is expected from Talkpool Team INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 48:13:36 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 46:02:36 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 45:38:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 45:38:36 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 45:38:36 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 35:18:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 27:56:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 25:50:36 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 24:46:36 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 24:46:36 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 24:12:36 RBS RBS Fault (DUW failure) DUW faulty, spare needed, ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 23:02:36 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 20:57:36 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 12:10:36 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 12:10:36 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 12:10:36 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393579 HDS131 LES CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/18/2020 10:16 6:08:36 Power Power Failure (Indeterminate) Site is suspected out of fuel, waiting for pictures to confirm. INC393539 HDN260 PREVAL Nord Ericsson 2G B Digicel 6/18/2020 11:04 5:20:36 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 6/18/2020 13:46 2:38:36 Power Generator failure (Indeterminate) Team on site waiting for access INC393701 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 14:26 1:58:36 Power Power Failure (Indeterminate) Team has been informed, ETA 5:05PM. INC393703 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/18/2020 14:34 1:50:36 Power Generator failure (Indeterminate) Site will back on air with commercial power INC393721 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 6/18/2020 14:59 1:25:36 Power Power Failure (Indeterminate) Team is aware, ETA 5:45PM INC393721 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 14:59 1:25:36 Dependent Affected by the power issue at the main site Affected by HGA026 INC393681 HAIDO044 PLAZA_TUITIER Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 15:20 1:04:36 Power Generator failure (Indeterminate) Team is waiting for access INC393681 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/18/2020 15:20 1:04:36 Dependent Affected by the power issue at the main site Affected by HDO044 INC393681 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 6/18/2020 15:20 1:04:36 Dependent Affected by the power issue at the main site Affected by HDO044 INC393681 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/18/2020 15:20 1:04:36 Dependent Affected by the power issue at the main site Affected by HDO044 INC393686 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 15:20 1:04:36 Power Generator failure (Indeterminate) Team is informed. ETA 4:25 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu Jun 18 14:52:02 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 18 Jun 2020 20:52:02 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 546:59:36 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 388:40:36 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 06-11-2020 16:54 167:30:36 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 126:02:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Digicel 6/15/2020 21:03 67:21:36 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT SUBMITTED. WAITING FOR ACTION PLAN FROM DIGICEL INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 50:47:36 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 48:13:36 Power Generator Failure (Engine Knocking ) Engine knocking, more feedback is expected from Talkpool Team INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 48:13:36 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Digicel 6/16/2020 18:22 46:02:36 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT SUBMITTED. WAITING FOR ACTION PLAN FROM DIGICEL INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 45:38:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 45:38:36 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 45:38:36 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 35:18:36 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT IS PROCESSING INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 27:56:36 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT IS PROCESSING INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 25:50:36 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Digicel 6/17/2020 15:38 24:46:36 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT SUBMITTED. WAITING FOR ACTION PLAN FROM DIGICEL INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 24:46:36 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 24:12:36 RBS RBS Fault (DUW failure) DUW faulty, spare needed, ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 23:02:36 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 20:57:36 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 12:10:36 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Digicel 6/18/2020 4:14 12:10:36 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L?ETANG Sud Ericsson 2G D Digicel 6/18/2020 4:14 12:10:36 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393579 HDS131 LES CAYES Sud ZTE 2G+3G+LTE B Digicel 6/18/2020 10:16 06:08:36 FUEL Generator failure (Fuel issue) SITE OUT OF FUEL INC393539 HDN260 PREVAL Nord Ericsson 2G B Digicel 6/18/2020 11:04 05:20:36 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 6/18/2020 13:46 02:38:36 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC393701 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 14:26 01:58:36 Power Power Failure (Indeterminate) Team has been informed, ETA 5:05PM. INC393703 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Digicel 6/18/2020 14:34 01:50:36 Power Generator failure (Indeterminate) Site will back on air with commercial power INC393721 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 6/18/2020 14:59 01:25:36 Power Power Failure (Indeterminate) Team is aware, ETA 5:45PM INC393721 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 14:59 01:25:36 Dependent Affected by the power issue at the main site Affected by HGA026 INC393681 HAIDO044 PLAZA_TUITIER Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 15:20 01:04:36 Power Generator failure (Indeterminate) RESTORED INC393681 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/18/2020 15:20 01:04:36 Dependent Affected by the power issue at the main site RESTORED INC393681 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 6/18/2020 15:20 01:04:36 Dependent Affected by the power issue at the main site RESTORED INC393681 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/18/2020 15:20 01:04:36 Dependent Affected by the power issue at the main site RESTORED INC393686 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 15:20 01:04:36 Power Generator failure (Indeterminate) RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 18 June 2020 16:28 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Eng Teck Ng; Luigi Roy; Hai_Tech_O&M; Frantz Jean Baptiste; Hai_SalesGM; Geoffrey Collins; Jean Yvelt Marseille; HAI_Tech_Noc Subject: [Fibertt] NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 9 4 12 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 1 0 21 ZTE 11 11 5 0 11 Huawei 3 3 3 0 3 Network 32 21 9 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 2 10 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 546:59:36 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 388:40:36 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 167:30:36 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 126:02:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 67:21:36 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 50:47:36 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 48:13:36 Power Generator Failure (Engine Knocking ) Engine knocking, more feedback is expected from Talkpool Team INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 48:13:36 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 46:02:36 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 45:38:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 45:38:36 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 45:38:36 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 35:18:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 27:56:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 25:50:36 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 24:46:36 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 24:46:36 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 24:12:36 RBS RBS Fault (DUW failure) DUW faulty, spare needed, ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 23:02:36 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 20:57:36 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 12:10:36 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 12:10:36 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L?ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 12:10:36 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393579 HDS131 LES CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/18/2020 10:16 6:08:36 Power Power Failure (Indeterminate) Site is suspected out of fuel, waiting for pictures to confirm. INC393539 HDN260 PREVAL Nord Ericsson 2G B Digicel 6/18/2020 11:04 5:20:36 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 6/18/2020 13:46 2:38:36 Power Generator failure (Indeterminate) Team on site waiting for access INC393701 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 14:26 1:58:36 Power Power Failure (Indeterminate) Team has been informed, ETA 5:05PM. INC393703 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/18/2020 14:34 1:50:36 Power Generator failure (Indeterminate) Site will back on air with commercial power INC393721 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 6/18/2020 14:59 1:25:36 Power Power Failure (Indeterminate) Team is aware, ETA 5:45PM INC393721 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 14:59 1:25:36 Dependent Affected by the power issue at the main site Affected by HGA026 INC393681 HAIDO044 PLAZA_TUITIER Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 15:20 1:04:36 Power Generator failure (Indeterminate) Team is waiting for access INC393681 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/18/2020 15:20 1:04:36 Dependent Affected by the power issue at the main site Affected by HDO044 INC393681 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 6/18/2020 15:20 1:04:36 Dependent Affected by the power issue at the main site Affected by HDO044 INC393681 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/18/2020 15:20 1:04:36 Dependent Affected by the power issue at the main site Affected by HDO044 INC393686 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 15:20 1:04:36 Power Generator failure (Indeterminate) Team is informed. ETA 4:25 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[76807767].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[76807767].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 73E60E98F7DA4A53B30371326EA01F1F.png Type: image/png Size: 132 bytes Desc: 73E60E98F7DA4A53B30371326EA01F1F.png URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 16:29:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 22:29:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 260:10:41 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 102:50:41 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 24:09:41 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 14:10:41 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/18/2020 4:14 14:10:41 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/18/2020 4:14 14:10:41 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 11:01:41 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 10:39:41 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 9:10:41 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/18/2020 10:22 8:02:41 RBS RBS Fault ( DUG Faulty) DUG Faulty, Need to be replaced, ETR to be provided INC393489 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/18/2020 10:30 7:54:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393531 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/18/2020 10:52 7:32:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 11:14 7:10:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393629 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/18/2020 12:00 6:24:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/18/2020 12:11 6:13:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 4:34:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 0:44:41 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC393826 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/18/2020 17:50 0:34:41 RBS RBS Fault (DXU failure) DXU Faulty, Need to be replaced, ETR to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 16:31:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 22:31:55 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC393519 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE B Talkpool 6/18/2020 17:08 1:22:25 Power Generator failure (Indeterminate) Team is informed: ETA 6:45 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 17:21:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 18 Jun 2020 23:21:12 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 18th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 18th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 549:49:23 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 391:30:23 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 170:20:23 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 128:52:23 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 70:11:23 Power Generator Failure (Engine Knocking ) Engine knocking now reported , Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 53:37:23 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 51:03:23 Power Generator Failure (Engine Knocking ) Engine knocking, more feedback is expected from Talkpool Team INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 51:03:23 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 48:52:23 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 48:28:23 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue.Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 48:28:23 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 48:28:23 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 38:08:23 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 30:46:23 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 28:40:23 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 27:36:23 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 27:36:23 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 27:02:23 RBS RBS Fault (DUW failure) DUW faulty, spare needed, ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 25:52:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 23:47:23 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 15:00:23 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 15:00:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 15:00:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393579 HDS131 LES CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/18/2020 10:16 8:58:23 Power Power Failure (Indeterminate) Site remains down after refueling ,power team cannot provide update.. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 8:10:23 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 6/18/2020 13:46 5:28:23 Power Generator failure (Indeterminate) Team still working on site INC393721 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 6/18/2020 14:59 4:15:23 Power Power Failure (Indeterminate) Team is still working on site. INC393721 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 6/18/2020 14:59 4:15:23 Dependent Affected by the power issue at the main site Affected by HGA026 INC393721 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 14:59 4:15:23 Dependent Affected by the power issue at the main site Affected by HGA026 INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 1:56:23 Power Generator failure (Indeterminate) Team is informed . ETA 7:10PM INC393821 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/18/2020 17:42 1:32:23 Power Generator failure (Indeterminate) Team is informed . ETA 7:45PM INC393769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/18/2020 17:50 1:24:23 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393775 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 6/18/2020 18:20 0:54:23 Power Generator failure (Indeterminate) Team is informed , ETA 8:00PM INC393775 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 18:20 0:54:23 Dependent Affected by the power issue at the main site Attached to HDN233 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 261:00:23 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 137:48:23 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 103:40:23 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 24:59:23 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 15:00:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/18/2020 4:14 15:00:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/18/2020 4:14 15:00:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 11:51:23 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 11:29:23 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 10:00:23 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/18/2020 10:22 8:52:23 RBS RBS Fault ( DUG Faulty) DUG Faulty, Need to be replaced, ETR to be provided INC393489 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/18/2020 10:30 8:44:23 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393531 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/18/2020 10:52 8:22:23 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 11:14 8:00:23 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393629 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/18/2020 12:00 7:14:23 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/18/2020 12:11 7:03:23 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 5:24:23 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 1:34:23 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC393826 HDN261 SANCE Nord-Est Ericsson 2G D Talkpool 6/18/2020 17:50 1:24:23 RBS RBS Fault (DXU failure) DXU Faulty, Need to be replaced, ETR to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC393292 HDO061 THOMASSIN_38 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:31 6/18/2020 8:42 10:11:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency Stop Button Pressed Need to be justified Team has reset the emergency stop button. INC393292 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/17/2020 22:31 6/18/2020 8:42 10:11:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO061 Cascaded Back in service with the main site INC393417 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/18/2020 7:38 6/18/2020 10:03 2:25:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage displayed, Ash card faulty OK Alarm has been reset and genset restarted. INC393417 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/18/2020 8:30 6/18/2020 10:03 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Back in service with the main site INC393417 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/18/2020 8:30 6/18/2020 10:03 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Back in service with the main site INC393417 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/18/2020 8:30 6/18/2020 10:03 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 Cascaded Back in service with the main site INC393399 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 8:42 6/18/2020 10:19 1:37:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due to dirty creeping OK Creeping cleaned and 1 gal. of oil added INC393271 HDO171 CITE_MILITAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/17/2020 22:59 6/18/2020 11:17 12:18:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Radiator faulty Need to be justified Radiator has been replaced and genset restarted. INC393394 HAIDO600 LIZON_39 Port-au-Prince Huawei 2G+3G B Talkpool 6/18/2020 8:30 6/18/2020 12:17 3:47:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Indeterminate OK Genset has been restarted with another starter battery INC393554 HDO158 MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/18/2020 11:49 6/18/2020 14:04 2:15:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK alarm was reset and genset restarted . INC393457 HAIDO263 RUE SYLVIA_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/18/2020 14:34 6/18/2020 16:34 2:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restarted after refueling INC393681 HAIDO044 PLAZA_TUITIER Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 15:20 6/18/2020 16:39 1:19:00 4:00:00 Compliant Power Generator failure (High temperature) high temp due to oil leak Ok Team add 1/2 gallon water INC393681 HAIDO624 AZTEQUE Port-au-Prince ZTE 2G+3G A Talkpool 6/18/2020 15:20 6/18/2020 16:39 1:19:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO044 Cascaded Back in service with the main site INC393681 HAIDO111 SAPOTILLE-BERTIN Port-au-Prince ZTE 2G+3G A Talkpool 6/18/2020 15:20 6/18/2020 16:39 1:19:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO044 Cascaded Back in service with the main site INC393681 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/18/2020 15:20 6/18/2020 16:39 1:19:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO044 Cascaded Back in service with the main site INC393686 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 15:20 6/18/2020 17:02 1:42:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due to air consumption Need to be justfied Team checked Air Filet and restart the genset INC393750 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 16:51 6/18/2020 17:02 0:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok Fault cleared by itself INC393217 HDC278 PELTAN Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 6/18/2020 8:10 15:17:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure due to critical oil consumption, Need to be justified 1 gallon of oil added & restart the genset INC393217 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/17/2020 16:53 6/18/2020 8:10 15:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC278 Cascaded Back in the air with main site INC393310 HDC103 CHACHOU_MARKET Artibonite Huawei 2G+3G+LTE A Talkpool 6/17/2020 20:34 6/18/2020 7:54 11:20:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) power outage on Huawei , Genset 1 contactor damaged Need to be justified Contactor G2 is used instead INC393323 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/17/2020 21:58 6/18/2020 8:54 10:56:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Rear seal faulty Need to be justified 1 gallon of oil added genset restarted INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 6:15 6/18/2020 7:54 1:39:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Solar system recovered and site has been back in service. Checked by INC393412 HDN183 LA RESERVE Nord-Ouest Ericsson 2G B Talkpool 6/18/2020 3:03 6/18/2020 8:58 5:55:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low oil pressure Rear seal faulty Need to be justified 1 gallon of oil added genset restarted INC393369 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/18/2020 6:06 6/18/2020 8:20 2:14:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site up with the sunrise INC393175 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/17/2020 17:43 6/18/2020 9:10 15:27:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Undervoltage due to breaker tripped Need to be justified Reset breaker, restart the genset INC393175 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/17/2020 17:43 6/18/2020 10:20 16:37:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC280 Cascaded Back in the air with main site INC392432 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/16/2020 9:18 6/18/2020 8:20 47:02:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) RAU was faulty Spare RAU replaced INC393315 HDC153 MORNE_LACRETE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6/18/2020 9:10 11:56:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) BBB fuse Faulty Spare RBS power on// BBU fuse replaced INC393315 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6/18/2020 9:10 11:56:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC153 Cascaded Back in the air with main site INC393315 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6/18/2020 9:10 11:56:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC153 Cascaded Back in the air with main site INC393315 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6/18/2020 9:10 11:56:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC153 Cascaded Back in the air with main site INC393315 HDC164 LABRANLE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6/18/2020 9:10 11:56:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC153 Cascaded Back in the air with main site INC393315 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6/18/2020 9:10 11:56:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC153 Cascaded Back in the air with main site INC393315 HDC286 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6/18/2020 9:10 11:56:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDC153 Cascaded Back in the air with main site INC393441 HDC335 MORNE PUILBOREAU(BOULE) Artibonite Ericsson 2G D Talkpool 6/18/2020 8:06 6/18/2020 10:20 2:14:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure Rear seal faulty OK 1 gallon of oil added , and genset restart INC393467 HDC121 PTE_RIVYE_BAYONE Artibonite Ericsson 2G D Talkpool 6/17/2020 21:14 6/18/2020 11:25 14:11:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified pc board / automatic system / Genset restarted manually INC393029 HAIDO326 BAS_CORAIL Ouest Huawei 2G+3G+LTE B Talkpool 6/17/2020 11:41 6/18/2020 12:25 24:44:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure due to oil leakage in hose oil Need to be justified issue fixed with silicone,restart genset INC392986 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A O&M Fuel 6/17/2020 14:49 6/18/2020 13:10 22:21:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Site back on air after refueling INC393414 HDC266 DESCHAPPELLES Artibonite Ericsson 2G C O&M Fuel 6/18/2020 3:34 6/18/2020 13:15 9:41:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Site back on air after refueling INC393414 HDC226 MARIN Artibonite Ericsson 2G D O&M Fuel 6/18/2020 3:34 6/18/2020 13:15 9:41:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDC266 Cascaded Back in the air with main site INC393632 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/18/2020 13:00 6/18/2020 13:30 0:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified alarm clear by itself INC393703 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/18/2020 14:34 6/18/2020 17:00 2:26:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Site back on air with commercial power INC393331 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 22:33 6/18/2020 7:11 8:38:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due radiator dirty. Need to be justified 1gal coolant added and genset restarted with another battery. INC393335 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/18/2020 1:05 6/18/2020 6:16 5:11:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted by the owner. INC393427 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G+3G C Talkpool 6/18/2020 6:08 6/18/2020 8:09 2:01:00 4:00:00 Compliant Power Power Failure (Solar System failure) solar system fail OK Back up with sunrise. INC393348 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/18/2020 1:14 6/18/2020 8:40 7:26:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team connected genset to the main tank and restart it. INC393222 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/17/2020 17:13 6/18/2020 9:23 16:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified A backup genset has been installed on site. INC393222 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 6/18/2020 9:23 16:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back up with main site. INC393222 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 6/18/2020 9:23 16:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back up with main site. INC393222 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/17/2020 17:13 6/18/2020 9:23 16:10:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back up with main site. INC393407 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 2:18 6/18/2020 10:10 7:52:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RBS has been boosted with AC current. INC393407 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 2:18 6/18/2020 10:10 7:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS253 Cascaded Back up with main site. INC393407 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 2:18 6/18/2020 10:10 7:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS253 Cascaded Back up with main site. INC393352 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/18/2020 1:58 6/18/2020 11:20 9:22:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp due radiator dirty. Need to be justified 2gal coolant added and genset restarted with another battery. INC393023 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/17/2020 15:38 6/18/2020 12:10 20:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team fix pc board and restart genset. INC393736 HDO381 LEOGANE_DABORNE Ouest Ericsson 2G+3G A Talkpool 6/18/2020 16:10 6/18/2020 18:03 1:53:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Cold restart on RAU. INC393736 COW076 LEOGANE_SANTO_COW Ouest Ericsson 2G A Talkpool 6/18/2020 16:10 6/18/2020 18:03 1:53:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDO381 Cascaded Back up with main site. Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC392729 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/16/2020 5:22 6/18/2020 11:24 54:02:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK Site is back in service with sunrise INC393438 HDC311 VIEATTE_GRANDE_HATTE_4 Artibonite Ericsson 2G D Talkpool 6/18/2020 7:54 6/18/2020 15:24 7:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm display OK Site is up by itself INC393295 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/17/2020 22:52 6/18/2020 23:50 24:58:00 4:00:00 Not Compliant RBS RBS Fault ( DUG Faulty) DUG Faulty Spare DUG Replaced by team INC393481 HDN204 BEDORET Nord Ericsson 2G D Talkpool 6/18/2020 10:00 6/18/2020 13:24 3:24:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) DUG Faulty Spare DUG Power reset INC393621 HDN238 PIGNON_II Nord Ericsson 2G D Talkpool 6/18/2020 11:54 6/18/2020 14:31 2:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm display OK Site is up by itself INC393371 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 6/18/2020 8:38 6/18/2020 16:25 7:47:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) Inderterminate Spare DXU replaced INC393703 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 14:34 6/18/2020 17:00 2:26:00 4:00:00 Compliant Power Power ( Building power failure) EDH source failed Need to be justified Site back on air with commercial power INC393114 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/18/2020 5:42 6/18/2020 8:20 2:38:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution are pending INC393114 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/18/2020 5:42 6/18/2020 8:20 2:38:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution are pending INC393114 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 6/18/2020 5:42 6/18/2020 8:20 2:38:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution are pending INC393351 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 6/18/2020 1:54 6/18/2020 8:35 6:41:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Site up without any intervention from power team. INC393131 HDS315 NAN MAGRE Sud-Est Ericsson 2G C Talkpool 6/17/2020 16:09 6/18/2020 10:45 18:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Back up with sunrise.. INC393636 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 6/18/2020 13:20 6/18/2020 15:32 2:12:00 4:00:00 Compliant RBS RBS Fault (RUS failure) Faulty RUS OK RUS01B3 has been replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 18:40:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 00:40:46 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 6 9 5 18 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 6 1 0 27 ZTE 6 6 3 0 6 Huawei 5 5 5 0 5 Network 34 17 9 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 2 9 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 551:14:27 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 392:55:27 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 171:45:27 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 130:17:27 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 71:36:27 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 55:02:27 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 52:28:27 Power Generator Failure (Engine Knocking ) Engine knocking, more feedback is expected from Talkpool Team INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 52:28:27 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 50:17:27 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 49:53:27 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 49:53:27 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 49:53:27 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 39:33:27 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 32:11:27 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 30:05:27 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 29:01:27 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 29:01:27 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 28:27:27 RBS RBS Fault (DUW failure) DUW faulty, spare needed, ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 27:17:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 25:12:27 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 16:25:27 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 16:25:27 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 16:25:27 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393579 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/18/2020 10:16 10:23:27 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is aware. ETA: 20:55h INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 9:35:27 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 6/18/2020 13:46 6:53:27 Power Generator failure (Indeterminate) Team still working on site INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 3:21:27 Power Generator failure (Indeterminate) Team working on site INC393769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/18/2020 17:50 2:49:27 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393775 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 6/18/2020 18:20 2:19:27 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC393775 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 18:20 2:19:27 Dependent Affected by the power issue at the main site Attached to HDN233 INC393785 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/18/2020 18:28 2:11:27 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC393777 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 18:54 1:45:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:30 PM INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/18/2020 19:02 1:37:27 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC393832 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/18/2020 19:12 1:27:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC393781 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/18/2020 19:16 1:23:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:30 PM INC393784 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/18/2020 19:50 0:49:27 Power Generator failure (Indeterminate) Team is informed , ETA not provided yet INC393784 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/18/2020 19:50 0:49:27 Dependent Affected by the power issue at the main site Affected by HDC232 INC393784 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/18/2020 19:50 0:49:27 Dependent Affected by the power issue at the main site Affected by HDC232 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 19:23:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 01:23:35 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 271:01:07 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 263:09:07 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 139:57:07 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 105:49:07 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 27:08:07 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 17:09:07 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/18/2020 4:14 17:09:07 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/18/2020 4:14 17:09:07 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 14:00:07 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 13:38:07 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 12:09:07 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/18/2020 10:22 11:01:07 RBS RBS Fault ( DUG Faulty) DUG Faulty, Need to be replaced, ETR to be provided INC393489 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/18/2020 10:30 10:53:07 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393531 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/18/2020 10:52 10:31:07 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 11:14 10:09:07 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393629 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/18/2020 12:00 9:23:07 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/18/2020 12:11 9:12:07 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 7:33:07 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 3:43:07 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 21:11:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 03:11:44 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 7 10 4 11 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 1 0 21 ZTE 5 5 2 0 5 Huawei 6 6 6 1 6 Network 29 18 9 1 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 2 7 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 553:45:28 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 395:26:28 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 174:16:27 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 132:48:28 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 74:07:28 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 57:33:27 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 54:59:28 Power Generator Failure (Engine Knocking ) Engine knocking, more feedback is expected from Talkpool Team INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 54:59:28 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 52:48:28 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 42:04:27 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 34:42:28 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 32:36:28 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 31:32:28 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 31:32:28 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 30:58:27 RBS RBS Fault (DUW failure) DUW faulty, spare needed,ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 29:48:27 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 27:43:28 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 18:56:28 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 18:56:28 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 18:56:28 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 12:06:28 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 5:52:28 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393777 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 18:54 4:16:28 Power Generator failure (Indeterminate) No access on this site for the moment, the space is closed at 5:00 PM every day. The team will reach the site on 6/19/2020 at 7:30 AM INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 4:08:27 Power Power Failure (Indeterminate) The team does not have the key to the new HPU. Follow up is ongoing, next update to share when available INC393832 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/18/2020 19:12 3:58:27 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC393837 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 20:13 2:57:27 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:30 PM INC393837 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/18/2020 20:13 2:57:27 Dependent Affected by the power issue at the main site Affected by HDO554 INC393791 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/18/2020 20:30 2:40:28 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC393842 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 21:02 2:08:28 Power Power Failure (Indeterminate) Team has been informed. ETA not yet provided INC393842 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 21:02 2:08:28 Dependent Affected by the power issue at the main site Affected by HDS253. INC393842 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 21:02 2:08:28 Dependent Affected by the power issue at the main site Affected by HDS253. INC393797 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/18/2020 21:32 1:38:28 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update June 15th INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 22:37:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 04:37:09 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 6 11 5 16 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 8 1 0 26 ZTE 8 8 4 0 8 Huawei 4 4 4 0 4 Network 35 20 9 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 2 8 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 555:10:25 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 396:51:25 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 175:41:25 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 134:13:25 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 75:32:25 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 58:58:25 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 56:24:25 Power Generator Failure (Engine Knocking ) Engine knocking, more feedback is expected from Talkpool Team INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 56:24:25 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 54:13:25 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 53:49:25 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 53:49:25 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 53:49:25 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 43:29:25 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 34:01:25 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 32:57:25 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 32:57:25 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 32:23:25 RBS RBS Fault (DUW failure) DUW faulty, spare needed,ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 31:13:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 29:08:25 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 20:21:25 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 20:21:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 20:21:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 13:31:25 RBS RBS Fault (Software Issue) 3G down due to licensee issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 6/18/2020 13:46 10:49:25 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 7:17:25 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/18/2020 17:50 6:45:25 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393777 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 18:54 5:41:25 Power Generator failure (Indeterminate) No access at night / team will reach the site on 6/19/2020 at 7:30 AM INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 5:33:25 Power Power Failure (Indeterminate) The team does not have the key to the new HPU. Follow up is ongoing, next update to share when available INC393832 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/18/2020 19:12 5:23:25 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC393842 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 21:02 3:33:25 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 02:15h INC393842 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 21:02 3:33:25 Dependent Affected by the power issue at the main site Affected by HDS253. INC393842 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 21:02 3:33:25 Dependent Affected by the power issue at the main site Affected by HDS253. INC393797 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/18/2020 21:32 3:03:25 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 01:30h INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/18/2020 22:08 2:27:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/18/2020 at 10:22 pm. ETR to be provided. INC393853 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 6/18/2020 22:34 2:01:25 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 02:30h INC393855 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 22:50 1:45:25 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 6/19/2020 at 7:30 AM INC393857 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/18/2020 22:52 1:43:25 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393852 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/18/2020 23:50 0:45:25 Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise. He will restart it early this morning Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 22:44:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 04:44:13 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 274:21:38 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 266:29:38 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 143:17:38 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 109:09:38 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 30:28:38 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 20:29:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/18/2020 4:14 20:29:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/18/2020 4:14 20:29:38 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 17:20:38 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 16:58:38 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 15:29:38 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/18/2020 10:22 14:21:38 RBS RBS Fault ( DUG Faulty) DUG Faulty, Need to be replaced, ETR to be provided INC393489 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/18/2020 10:30 14:13:38 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393531 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/18/2020 10:52 13:51:38 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 11:14 13:29:38 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/18/2020 12:11 12:32:38 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 10:53:38 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 7:03:38 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 18 23:41:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 05:41:51 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 7 13 5 18 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 9 1 0 29 ZTE 8 8 4 0 8 Huawei 6 6 6 0 6 Network 40 23 11 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 2 0 2 8 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 556:16:03 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 397:57:03 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 176:47:03 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 135:19:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 76:38:03 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 60:04:03 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 57:30:03 Power Generator Failure (Engine Knocking ) Engine knocking, more feedback is expected from Talkpool Team INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 57:30:03 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 55:19:03 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 54:55:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 54:55:03 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 54:55:03 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 44:35:03 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 35:07:03 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 34:03:03 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 34:03:03 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 33:29:03 RBS RBS Fault (DUW failure) DUW faulty, spare needed,ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 32:19:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 30:14:03 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 21:27:03 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 21:27:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 21:27:03 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 14:37:03 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 6/18/2020 13:46 11:55:03 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 8:23:03 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/18/2020 17:50 7:51:03 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393777 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 18:54 6:47:03 Power Generator failure (Indeterminate) No access at night / team will reach the site on 6/19/2020 at 7:30 AM INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 6:39:03 Power Power Failure (Indeterminate) The team does not have the key to the new HPU. Follow up is ongoing, next update to share when available INC393832 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/18/2020 19:12 6:29:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC393842 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 21:02 4:39:03 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 02:15h INC393842 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 21:02 4:39:03 Dependent Affected by the power issue at the main site Affected by HDS253. INC393842 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 21:02 4:39:03 Dependent Affected by the power issue at the main site Affected by HDS253. INC393797 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/18/2020 21:32 4:09:03 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 01:30h INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/18/2020 22:08 3:33:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/18/2020 at 10:22 pm. ETR to be provided. INC393853 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 6/18/2020 22:34 3:07:03 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 02:30h INC393855 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 22:50 2:51:03 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 6/19/2020 at 7:30 AM INC393857 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/18/2020 22:52 2:49:03 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/18/2020 23:11 2:30:03 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393852 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/18/2020 23:50 1:51:03 Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise. He will restart it early this morning INC393872 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/19/2020 0:00 1:41:03 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC393914 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 0:02 1:39:03 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 6/19/2020 0:02 1:39:03 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. INC393874 HDC322 TERRE_BLANCHE Centre Ericsson 2G+3G D Talkpool 6/19/2020 0:38 1:03:03 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 01:39:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 07:39:18 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 6 14 5 18 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 8 1 0 29 ZTE 9 9 5 0 9 Huawei 5 5 5 0 5 Network 40 22 11 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 2 0 2 8 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 558:10:56 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 399:51:56 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 178:41:56 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 137:13:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 78:32:56 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 61:58:56 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 59:24:56 Power Generator Failure (Engine Knocking ) Engine knocking, more feedback is expected from Talkpool Team INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 59:24:56 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 57:13:56 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 56:49:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue.Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 56:49:56 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 56:49:56 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 46:29:56 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 37:01:56 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 35:57:56 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 35:57:56 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 35:23:56 RBS RBS Fault (DUW failure) DUW faulty, spare needed,ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 34:13:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 32:08:56 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 23:21:56 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 23:21:56 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 23:21:56 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 16:31:56 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 6/18/2020 13:46 13:49:56 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 10:17:56 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/18/2020 17:50 9:45:56 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393777 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 18:54 8:41:56 Power Generator failure (Indeterminate) No access at night / team will reach the site on 6/19/2020 at 7:30 AM INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 8:33:56 Power Power Failure (Indeterminate) The team does not have the key to the new HPU. Follow up is ongoing, next update to share when available INC393832 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/18/2020 19:12 8:23:56 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC393842 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 21:02 6:33:56 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC393842 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 21:02 6:33:56 Dependent Affected by the power issue at the main site Affected by HDS253. INC393842 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 21:02 6:33:56 Dependent Affected by the power issue at the main site Affected by HDS253. INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/18/2020 22:08 5:27:56 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/18/2020 at 10:22 pm. ETR to be provided. INC393855 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 22:50 4:45:56 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 6/19/2020 at 7:30 AM INC393857 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/18/2020 22:52 4:43:56 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/18/2020 23:11 4:24:56 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393852 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/18/2020 23:50 3:45:56 Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise. He will restart it early this morning INC393914 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 0:02 3:33:56 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 6/19/2020 0:02 3:33:56 Power Generator failure (Indeterminate) Due to heavy rain, team won't attend the site for this moment. ETA will be provided soon INC393874 HDC322 TERRE_BLANCHE Centre Ericsson 2G+3G D Talkpool 6/19/2020 0:38 2:57:56 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393865 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/19/2020 1:08 2:27:56 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/19/2020 at 7:15 AM INC393923 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 6/19/2020 2:02 1:33:56 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 08:00h INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 2:35 1:00:56 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 01:45:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 07:45:38 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 277:22:18 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 269:30:18 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 146:18:18 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 112:10:18 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 33:29:18 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 23:30:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/18/2020 4:14 23:30:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/18/2020 4:14 23:30:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 20:21:18 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 19:59:18 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 18:30:18 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC393531 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/18/2020 10:52 16:52:18 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 11:14 16:30:18 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 13:54:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 10:04:18 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 02:30:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 08:30:25 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 8 14 5 19 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 8 1 0 31 ZTE 10 10 6 0 10 Huawei 5 5 5 0 5 Network 43 23 12 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 2 0 2 8 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 559:04:19 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 400:45:19 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 179:35:19 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 138:07:19 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 79:26:19 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 62:52:19 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 60:18:19 Power Generator Failure (Engine Knocking ) Engine knocking, more feedback is expected from Talkpool Team INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 60:18:19 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 58:07:19 Power Generator Failure (Engine Knocking ) Engine knocking, follow up is ongoing. ETR not provided yet. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 57:43:19 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 57:43:19 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 57:43:19 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 47:23:19 Power Generator Failure (Engine broken) Talkpool breakdown the genset. More update to share once available. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 37:55:19 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 36:51:19 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 36:51:19 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 36:17:19 RBS RBS Fault (DUW failure) DUW faulty, spare needed,ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 35:07:19 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 33:02:19 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 24:15:19 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 24:15:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 24:15:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 17:25:19 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D Talkpool 6/18/2020 13:46 14:43:19 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 11:11:19 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/18/2020 17:50 10:39:19 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393777 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 18:54 9:35:19 Power Generator failure (Indeterminate) No access at night / team will reach the site on 6/19/2020 at 7:30 AM INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 9:27:19 Power Power Failure (Indeterminate) The team does not have the key to the new HPU. Follow up is ongoing, next update to share when available INC393832 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/18/2020 19:12 9:17:19 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC393842 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 21:02 7:27:19 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC393842 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 21:02 7:27:19 Dependent Affected by the power issue at the main site Affected by HDS253. INC393842 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 21:02 7:27:19 Dependent Affected by the power issue at the main site Affected by HDS253. INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/18/2020 22:08 6:21:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/18/2020 at 10:22 pm. ETR to be provided. INC393855 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 22:50 5:39:19 Power Generator failure (Indeterminate) Red zone. Team will reach the site on 6/19/2020 at 7:30 AM INC393857 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/18/2020 22:52 5:37:19 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/18/2020 23:11 5:18:19 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393852 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/18/2020 23:50 4:39:19 Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise. He will restart it early this morning INC393914 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 0:02 4:27:19 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon. INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 6/19/2020 0:02 4:27:19 Power Generator failure (Indeterminate) Due to heavy rain, team won't attend the site for this moment. ETA will be provided soon INC393874 HDC322 TERRE_BLANCHE Centre Ericsson 2G+3G D Talkpool 6/19/2020 0:38 3:51:19 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393865 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/19/2020 1:08 3:21:19 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/19/2020 at 7:15 AM INC393898 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 6/19/2020 2:00 2:29:19 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. INC393923 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 6/19/2020 2:02 2:27:19 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 08:00h INC393933 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/19/2020 2:50 1:39:19 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. INC394001 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/19/2020 3:05 1:24:19 Power Generator failure (Indeterminate) Team has been dispatched and ETA 6:45 AM INC393937 HAIDN026 BAS RAVINE Nord ZTE 2G+3G+LTE A Talkpool 6/19/2020 3:06 1:23:19 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC389814 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B 11-Jun-20 Security_Access Population blocked the access to the site requesting to upgrade the technology(3G) RF No ETR yet INC389814 HGA037 BRIGUE Nippes Ericsson 2G B 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet INC389814 HDS288 LA SOURCE Sud-Est Ericsson 2G D 11-Jun-20 Security_Access Affected by HDS253 RF No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 04:51:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 10:51:45 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 280:29:00 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 272:37:00 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 149:25:00 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 115:17:00 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 36:36:00 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 26:37:00 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/18/2020 4:14 26:37:00 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/18/2020 4:14 26:37:00 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 23:28:00 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 23:06:00 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 21:37:00 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC393531 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/18/2020 10:52 19:59:00 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 11:14 19:37:00 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 17:01:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 13:11:00 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC393938 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 3:42 3:09:00 RBS RBS Fault (Indeterminate) Sector S down. Team has been dispatched. ETA: 07:30h Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 05:24:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 11:24:33 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 19th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 19th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 561:53:02 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 403:34:02 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 182:24:02 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 140:56:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 82:15:02 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 65:41:02 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 63:07:02 Power Generator Failure (Engine Knocking ) Talkpool has to provide the plan of recovery INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 63:07:02 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 60:56:02 Power Generator Failure (Engine Knocking ) Talkpool has to provide the plan of recovery INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 60:32:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 60:32:02 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 60:32:02 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 50:12:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 40:44:02 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 39:40:02 Power Generator Failure (Engine Knocking ) Talkpool has to provide the plan of recovery INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 39:40:02 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 39:06:02 RBS RBS Fault (DUW failure) DUW faulty, spare needed,ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 37:56:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 35:51:02 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/18/2020 4:14 27:04:02 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC393415 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/18/2020 4:14 27:04:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/18/2020 4:14 27:04:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 20:14:02 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D O&M FUEL 6/18/2020 13:46 17:32:02 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/19/2020 , 5:05PM. ETR to be provide by them INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 14:00:02 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/18/2020 17:50 13:28:02 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393777 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 18:54 12:24:02 Power Generator failure (Indeterminate) Power team will check the site at 7:30 AM INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 12:16:02 Power Power Failure (Indeterminate) The team does not have the key to the new HPU. Follow up is ongoing, next update to share when available INC393790 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/18/2020 20:34 10:44:02 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/18/2020 20:40 10:38:02 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393842 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/18/2020 21:02 10:16:02 Power Power Failure (Indeterminate) Team is on site INC393842 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/18/2020 21:02 10:16:02 Dependent Affected by the power issue at the main site Affected by HDS253. INC393842 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/18/2020 21:02 10:16:02 Dependent Affected by the power issue at the main site Affected by HDS253. INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/18/2020 22:08 9:10:02 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/18/2020 at 10:22 pm. ETR to be provided. INC393855 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 22:50 8:28:02 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC393857 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/18/2020 22:52 8:26:02 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/18/2020 23:11 8:07:02 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393914 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 0:02 7:16:02 Power Generator failure (Indeterminate) Power team will check the site at 7:15 AM INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 6/19/2020 0:02 7:16:02 Power Generator failure (Indeterminate) Team has been dispatched and ETA 7H20 AM INC393874 HDC322 TERRE_BLANCHE Centre Ericsson 2G+3G D Talkpool 6/19/2020 0:38 6:40:02 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393865 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/19/2020 1:08 6:10:02 Power Generator failure (Indeterminate) Power team will check the site at 7:15 AM INC393898 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 6/19/2020 2:00 5:18:02 Power Generator failure (Indeterminate) Team has been dispatched and ETA 7H30 AM INC393923 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 6/19/2020 2:02 5:16:02 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site claiming unsafe area. ETA: 08:00h INC393933 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/19/2020 2:50 4:28:02 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC394001 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/19/2020 3:05 4:13:02 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 2:41:02 Power Power Failure (Indeterminate) Team is on site INC394008 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/19/2020 4:38 2:40:02 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:45h INC394010 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 5:02 2:16:02 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 2:10:02 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:35h INC393941 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 6/19/2020 5:10 2:08:02 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 2:05:02 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:30h INC393943 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/19/2020 5:18 2:00:02 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC393945 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/19/2020 5:25 1:53:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 AM INC394011 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 6/19/2020 5:30 1:48:02 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC393832 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/19/2020 6:02 1:16:02 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC393951 HAIDO408 ARCAHAIE_II Ouest Huawei 2G A Talkpool 6/19/2020 6:15 1:03:02 Power Generator failure (Indeterminate) Team has been dispatched and ETA 8H15 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 280:56:02 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 273:04:02 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 149:52:02 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 115:44:02 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 37:03:02 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/18/2020 4:14 27:04:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/18/2020 4:14 27:04:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/18/2020 4:14 27:04:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS200 INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 23:55:02 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 23:33:02 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 22:04:02 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 11:14 20:04:02 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 17:28:02 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 13:38:02 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC393938 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 3:42 3:36:02 RBS RBS Fault (Indeterminate) Sector S down. Team has been dispatched. ETA: 07:30h INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 3:31:02 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC394004 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/19/2020 3:47 3:31:02 Dependent Affected by the power issue at the main site Affected by HDN151 INC394004 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 6/19/2020 3:47 3:31:02 Dependent Affected by the power issue at the main site Affected by HDN151 INC394004 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 6/19/2020 3:47 3:31:02 Dependent Affected by the power issue at the main site Affected by HDN151 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC393721 HGA026 MACHOKET Nippes Ericsson 2G+3G A Talkpool 6/18/2020 14:59 6/18/2020 19:00 4:01:00 4:00:00 Not Compliant Power Generator failure (High temperature) Water missing Need to be justified 0.5 gallon of coolant added INC393721 HGA039 GRAND BOUCAN Nippes Ericsson 2G D Talkpool 6/18/2020 14:59 6/18/2020 19:00 4:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA026 Cascaded Back on air with the main site INC393721 HGA023 BARADERE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 14:59 6/18/2020 19:00 4:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA026 Cascaded Back on air with the main site INC393579 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/18/2020 10:16 6/18/2020 21:31 11:15:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted INC393785 HDS226 AQUIN Sud Ericsson 3G A Talkpool 6/18/2020 18:28 6/18/2020 21:35 3:06:43 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC393050 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/17/2020 12:28 6/19/2020 0:00 35:32:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare A portable genset has been installed INC393797 HGA021 ARNAULD Nippes Ericsson 2G+3G D Talkpool 6/18/2020 21:32 6/19/2020 3:49 6:16:44 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed Need to be justified Emergency button has been reset, 1.5 gallon of oil added. INC393853 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C Talkpool 6/18/2020 22:34 6/19/2020 3:19 4:44:36 4:00:00 Not Compliant Power Generator Failure (Underspeed) Fuel valve was closed Need to be justified Fuel valve open and genset restarted INC393852 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/18/2020 23:50 6/19/2020 5:49 5:58:36 4:00:00 Not Compliant Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise Need to be justified The HPU has been restarted INC393781 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/18/2020 19:16 6/18/2020 21:35 2:18:48 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start due to battery terminal has verdigris OK Terminal is cleaned and reinstalled INC393766 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 20:27 6/18/2020 21:21 0:53:46 4:00:00 Compliant Power Generator failure (Low fuel level) Low fuel level OK Alarm reset and genset restarted after refueling INC393837 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 20:13 6/18/2020 22:28 2:14:08 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK 2 gal. of coolant added and genset restarted INC393837 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 20:13 6/18/2020 22:28 2:14:08 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO554 Cascaded Back in service with the main site INC393872 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/19/2020 0:00 6/19/2020 2:07 2:06:58 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to coolant insufficient OK 1 gal. of coolant added and genset restarted INC393821 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/18/2020 17:42 6/18/2020 19:49 2:07:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back up by itself INC393783 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/18/2020 19:26 6/18/2020 21:17 1:50:34 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Team was on site for GM INC393775 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 6/18/2020 18:20 6/18/2020 21:35 3:15:00 4:00:00 Compliant Power Generator Failure(Low oil pressure) Low oil pressure in the Genset OK 1 al Oil added and Genset restarted INC393775 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 18:20 6/18/2020 21:35 3:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN233 OK Site up with the main site INC393784 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/18/2020 19:50 6/18/2020 21:29 1:38:39 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Site back on air with commercial power INC393784 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/18/2020 19:50 6/18/2020 21:29 1:38:39 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 OK Site up with the main site INC393784 COW033 CFU Club COW Centre Ericsson 2G D Talkpool 6/18/2020 19:50 6/18/2020 21:29 1:38:39 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 OK Site up with the main site INC394004 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 6/19/2020 3:47 6/19/2020 5:49 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK Site up with the main site INC394004 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/19/2020 3:47 6/19/2020 5:49 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK Site up with the main site INC394004 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 6/19/2020 3:47 6/19/2020 5:49 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK Site up with the main site INC394004 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 6/19/2020 3:47 6/19/2020 5:49 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK Site up with the main site INC394004 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 6/19/2020 3:47 6/19/2020 5:49 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK Site up with the main site INC394004 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 6/19/2020 5:49 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK Site up with the main site INC394004 HDN183 LA RESERVE Nord-Ouest Ericsson 2G D Talkpool 6/19/2020 3:47 6/19/2020 5:49 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK Site up with the main site INC394004 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/19/2020 3:47 6/19/2020 5:49 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK Site up with the main site INC394004 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/19/2020 3:47 6/19/2020 5:49 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK Site up with the main site INC394004 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 6/19/2020 3:47 6/19/2020 5:49 2:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN151 OK Site up with the main site INC393937 HAIDN026 BAS RAVINE Nord ZTE 2G+3G+LTE A Talkpool 6/19/2020 3:06 6/19/2020 5:49 2:42:12 4:00:00 Compliant Power Generator failure (Indeterminate) Not yet provided OK Root cause and resolution details are expected from concerned team Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC393846 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/18/2020 21:34 6/18/2020 22:35 1:01:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS failure OK Reloaded by NOC team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 06:33:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 12:33:35 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 5 8 9 23 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 7 0 0 33 ZTE 9 9 3 0 9 Huawei 3 3 3 0 3 Network 41 19 6 0 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 3 0 2 5 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 563:02:50 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 404:43:50 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 183:33:50 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 142:05:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 83:24:50 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 66:50:50 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 64:16:50 Power Generator Failure (Engine Knocking ) Engine knocking ,Talkpool has to provide the plan of recovery INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 64:16:50 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 62:05:50 Power Generator Failure (Engine Knocking ) Engine knocking ,Talkpool has to provide the plan of recovery INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 61:41:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue.Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 61:41:50 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 61:41:50 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 51:21:50 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 41:53:50 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 40:49:50 Power Generator Failure (Engine Knocking ) Engine knocking ,Talkpool has to provide the plan of recovery INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 40:49:50 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 40:15:50 RBS RBS Fault (DUW failure) DUW faulty, spare needed, ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/17/2020 17:22 39:05:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Fuel stolen and Genset shut off. Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 37:00:50 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 21:23:50 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D O&M FUEL 6/18/2020 13:46 18:41:50 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/19/2020 , 5:05PM. ETR to be provide by them INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 15:09:50 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/18/2020 17:50 14:37:50 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 13:25:50 Power Power Failure (Indeterminate) The team does not have the key to the new HPU. Follow up is ongoing, next update to share when available INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/18/2020 22:08 10:19:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/18/2020 at 10:22 PM. ETR to be provided. INC393857 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/18/2020 22:52 9:35:50 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G+3G B Talkpool 6/19/2020 0:02 8:25:50 Power Generator failure (Indeterminate) Team working on site INC393874 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/19/2020 0:38 7:49:50 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393885 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/19/2020 1:26 7:01:50 Power Generator failure (Indeterminate) ETA expired , New ETA not yet provide INC393923 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 6/19/2020 2:02 6:25:50 Power Generator failure (Indeterminate) Team will reach the site , ETA 8:15AM INC393933 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/19/2020 2:50 5:37:50 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC394001 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/19/2020 3:05 5:22:50 Power Generator failure (Fan belt failure) Fan belt broken , follow up is ongoing for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 3:50:50 Power Power Failure (Indeterminate) Team is stil working on site INC394008 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/19/2020 4:38 3:49:50 Power Power Failure (Indeterminate) Another power team will reach site, new ETA 8:45AM INC394010 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 5:02 3:25:50 Power Generator failure (Indeterminate) Team is informed , ETA 10:00AM INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 3:19:50 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:35AM. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 3:14:50 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 08:30AM. INC393945 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 5:25 3:02:50 Power Generator failure (Indeterminate) Team is on the site INC394011 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 6/19/2020 5:30 2:57:50 Power Generator failure (Indeterminate) Team is informed , ETA 10:00AM INC393832 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/19/2020 6:02 2:25:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC393793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/19/2020 6:18 2:09:50 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393793 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/19/2020 6:18 2:09:50 Dependent Affected by the power issue at the main site Attached to HDC318 INC393791 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/19/2020 6:18 2:09:50 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393847 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/19/2020 6:18 2:09:50 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC394018 HDO422 MORNE MICHEL Ouest Ericsson 2G C Talkpool 6/19/2020 7:22 1:05:50 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update will be shared this morning INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Mahesha.Shetty at digicelgroup.com Fri Jun 19 06:44:38 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Fri, 19 Jun 2020 12:44:38 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 Message-ID: <6861A0AA-CE06-4605-AEC7-F11E56507068@digicelgroup.com> Hi Jithin, Kindly arrange TX engineer hdc211 We need to check site temp status and dwdm obu board. Thanks Mahesh > On 18-Jun-2020, at 13:14, Mahesha Sannappa Shetty wrote: > ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri Jun 19 07:22:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 13:22:21 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 6 8 8 22 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 7 0 0 31 ZTE 10 10 4 0 10 Huawei 3 3 3 0 3 Network 39 20 7 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 3 0 3 4 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 563:53:22 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 405:34:22 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 184:24:22 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 142:56:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 84:15:22 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 67:41:22 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 65:07:22 Power Generator Failure (Engine Knocking ) Engine knocking ,Talkpool has to provide the plan of recovery INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 65:07:22 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 62:56:22 Power Generator Failure (Engine Knocking ) Engine knocking ,Talkpool has to provide the plan of recovery INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 62:32:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 62:32:22 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 62:32:22 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 52:12:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 42:44:22 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 41:40:22 Power Generator Failure (Engine Knocking ) Engine knocking ,Talkpool has to provide the plan of recovery INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 41:40:22 Dependent Affected by the power issue at the main site Attached to HDN032. INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 41:06:22 RBS RBS Fault (DUW failure) DUW faulty, spare needed, ETR to be provide INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/17/2020 17:22 39:56:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 37:51:22 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 22:14:22 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D O&M FUEL 6/18/2020 13:46 19:32:22 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/19/2020 , 5:05PM. ETR to be provide by them INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 16:00:22 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393769 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/18/2020 17:50 15:28:22 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 14:16:22 Power Power Failure (Indeterminate) The team does not have the key to the new HPU. Follow up is ongoing, next update to share when available INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/18/2020 22:08 11:10:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/18/2020 at 10:22 PM. ETR to be provided. INC393857 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/18/2020 22:52 10:26:22 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 9:16:22 Transmission Transmission (Indeterminate) 3G remains down after power Team intervention , TX Team will reach the site, ETA 10:30AM INC393874 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/19/2020 0:38 8:40:22 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393885 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/19/2020 1:26 7:52:22 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC393923 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 6/19/2020 2:02 7:16:22 Power Generator failure (Indeterminate) Team on site waiting for access INC393933 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/19/2020 2:50 6:28:22 Power Generator failure (Indeterminate) Team is informed , ETA 10:00AM INC394001 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/19/2020 3:05 6:13:22 Power Generator failure (Fan belt failure) Fan belt broken , follow up is ongoing for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 4:41:22 Power Power Failure (Indeterminate) Team is stil working on site INC394008 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/19/2020 4:38 4:40:22 Power Power Failure (Indeterminate) Team is aware, ETA 8:45AM expired, more update is expected from them. INC394010 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 5:02 4:16:22 Power Generator failure (Indeterminate) Team is informed , ETA 10:00AM INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 4:10:22 Power Power Failure (Indeterminate) Another power team will reach site, new ETA 9:15AM INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 4:05:22 Power Power Failure (Indeterminate) Engine blocked reported by talkpool team, more update will be share once available. INC393945 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 5:25 3:53:22 Power Generator failure (Indeterminate) Team is still on the site INC394011 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 6/19/2020 5:30 3:48:22 Power Generator failure (Indeterminate) Team is informed , ETA 10:00AM INC393832 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/19/2020 6:02 3:16:22 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC393791 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/19/2020 6:18 3:00:22 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC393847 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/19/2020 6:18 3:00:22 Power Power Failure (Solar System failure) Solar site , it will be up with solar power INC394025 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/19/2020 8:08 1:10:22 Power Generator failure (Indeterminate) Team working on site INC394029 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 8:53 0:25:22 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to Fuel team for refueling. But delay on refueling is expected due to access road difficult. Fuel team is following up. O&M_Fuel Next Update will be shared this morning INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Ernst.Faustin at digicelgroup.com Fri Jun 19 07:29:07 2020 From: Ernst.Faustin at digicelgroup.com (Ernst Keller Wesner Faustin) Date: Fri, 19 Jun 2020 13:29:07 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Hello Jithin, We don't really get any improvement, situation remains the same, @NOC/TX, Please, go to further investigation in order to fix the issue on those sites having bad KPIs and they are in our top worst cells for Acc. Br, Ernst FAUSTIN From: Jithin J Singh Sent: Tuesday, June 16, 2020 9:23 AM To: Luckerson Jean ; Carl-Edouard Bastien ; Ernst Keller Wesner Faustin ; Ruthza Laleau Fils ; Haiti Noc ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Derrick Rowe ; Hai_Tech_Transmission ; Nazaire Ledix ; HAI_Tech_Noc ; Jean Arleff Israel Chery Subject: [EXTERNAL] RE: some Sites with low Accessibility in the north around BH Hi All, Please take note that the sites were affected during Power failures. We installed battery backup on the following sites to avoid the fluctuations. Please monitor and confirm current status: 1. HDN230 2. HDN218 3. HDN217. BR/ Jithin Singh. From: Luckerson Jean > Sent: Tuesday, June 16, 2020 8:52 AM To: Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Ruthza Laleau Fils >; Haiti Noc >; Jithin J Singh >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/Team, Please help to provide update upon the below. Regional Team is still pushing us to solve issue and customers are getting angry there. Regards, Luckerson Jean 37007063 From: Carl-Edouard Bastien > Sent: Friday, June 5, 2020 9:28 AM To: Ernst Keller Wesner Faustin >; Ruthza Laleau Fils >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery > Subject: RE: some Sites with low Accessibility in the north around BH Hi Ruthza/Noc Please send a feedback on this case. BR// From: Carl-Edouard Bastien Sent: Wednesday, May 27, 2020 10:01 AM To: Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin > Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image001.png at 01D6461C.10E77080] [cid:image002.jpg at 01D6461C.10E77080] [cid:image003.jpg at 01D6461C.10E77080] [cid:image004.jpg at 01D6461C.10E77080] [cid:image005.jpg at 01D6461C.10E77080] [cid:image006.jpg at 01D6461C.10E77080] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 133325 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4230 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 11660 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 13016 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 12411 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 12107 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 07:32:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 13:32:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 7-Jun-20 283:08:25 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 7-Jun-20 275:16:25 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 13-Jun-20 152:04:25 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 14-Jun-20 117:56:25 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 17-Jun-20 39:15:25 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 18-Jun-20 26:07:25 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 18-Jun-20 25:45:25 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 18-Jun-20 24:16:25 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 18-Jun-20 22:16:25 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 18-Jun-20 19:40:25 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 18-Jun-20 15:50:25 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC393938 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 19-Jun-20 5:48:25 RBS RBS Fault (Indeterminate) Sector S down. Team is working on site. INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 19-Jun-20 5:43:25 RBS RBS Fault (Indeterminate) After power team intervention. TX is requested, ETA to be provided INC394004 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 2G B Talkpool 19-Jun-20 5:43:25 Dependent Affected by the power issue at the main site Affected by HDN151 INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 19-Jun-20 1:30:25 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 19-Jun-20 1:27:25 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 19-Jun-20 1:00:25 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Mahesha.Shetty at digicelgroup.com Fri Jun 19 08:40:06 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Fri, 19 Jun 2020 14:40:06 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: <6861A0AA-CE06-4605-AEC7-F11E56507068@digicelgroup.com> References: <6861A0AA-CE06-4605-AEC7-F11E56507068@digicelgroup.com> Message-ID: Hi Jithin, Please share the ETA for HDC211 Thanks mahesh -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 8:45 AM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: Re: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly arrange TX engineer hdc211 We need to check site temp status and dwdm obu board. Thanks Mahesh > On 18-Jun-2020, at 13:14, Mahesha Sannappa Shetty wrote: > ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From jithin.j.singh at talkpool.com Fri Jun 19 09:02:58 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Fri, 19 Jun 2020 15:02:58 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: <6861A0AA-CE06-4605-AEC7-F11E56507068@digicelgroup.com> References: <6861A0AA-CE06-4605-AEC7-F11E56507068@digicelgroup.com> Message-ID: Hello NOC, Please create a WO or incident for below request. Team has been assigned as requested. Charlotin Figalien (+50937906241) is in-charged to provide the required support and team is on site now. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 8:45 AM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: Re: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly arrange TX engineer hdc211 We need to check site temp status and dwdm obu board. Thanks Mahesh > On 18-Jun-2020, at 13:14, Mahesha Sannappa Shetty wrote: > ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri Jun 19 09:28:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 15:28:49 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 5 17 8 16 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 10 2 0 32 ZTE 8 8 2 0 8 Huawei 6 6 6 0 6 Network 37 24 10 0 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 3 0 2 13 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 566:00:14 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 407:41:14 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 186:31:14 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 145:03:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 86:22:14 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 69:48:14 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 67:14:14 Power Generator Failure (Engine Knocking ) Engine knocking ,Team on site for genset swapping INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 67:14:14 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 65:03:14 Power Generator Failure (Engine Knocking ) Team is working on site INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 64:39:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue.Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 64:39:14 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 64:39:14 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 54:19:14 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 44:51:14 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 43:47:14 Power Generator Failure (Engine Knocking ) Engine knocking ,Team on site for genset swapping INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 43:47:14 Dependent Affected by the power issue at the main site Attached to HDN032. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/17/2020 17:22 42:03:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 39:58:14 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 24:21:14 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D O&M FUEL 6/18/2020 13:46 21:39:14 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/19/2020 , 5:05PM. ETR to be provide by them INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 18:07:14 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 16:23:14 Power Power Failure (Indeterminate) HPU key found, follow up is ongoing, next update to share when available INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/18/2020 22:08 13:17:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/18/2020 at 10:22 PM. ETA 2:00PM. INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 11:23:14 Transmission Transmission (Indeterminate) 3G remains down after power Team intervention , TX Team is working on site INC393885 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/19/2020 1:26 9:59:14 Power Generator failure (Indeterminate) Team on site , waiting for access INC393933 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/19/2020 2:50 8:35:14 Power Generator failure (Indeterminate) ETA expired , new ETA 11:20AM INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 6:48:14 Power Power Failure (Indeterminate) Tx team an hybrid team are working on site to solve the issue. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/19/2020 4:38 6:47:14 Power Power Failure (Indeterminate) Suspected out of fuel, awaiting for pictures to confirm. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 6:17:14 Power Power Failure (Indeterminate) Team is waiting for access. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 6:12:14 Power Power Failure (Indeterminate) Engine blocked reported by talkpool team, more update will be share once available. INC393832 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/19/2020 6:02 5:23:14 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC393842 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/19/2020 9:30 1:55:14 Power Power Failure (Indeterminate) Tx team an hybrid team are working on site to solve the issue. INC393842 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/19/2020 9:30 1:55:14 Dependent Affected by the power issue at the main site Affected by HDS253 INC393842 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/19/2020 9:30 1:55:14 Dependent Affected by the power issue at the main site Affected by HDS253 INC394035 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/19/2020 9:38 1:47:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/19/2020 9:38 1:47:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/19/2020 9:38 1:47:14 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/19/2020 9:38 1:47:14 Power Power Failure (Indeterminate) Genset backup is out of fuel.More update is expected rom team. INC394047 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/19/2020 9:54 1:31:14 Power Generator failure (Indeterminate) Team is informed , ETA 11:15AM INC394047 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/19/2020 9:54 1:31:14 Dependent Affected by the power issue at the main site Attached to HDN207 INC394047 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/19/2020 9:54 1:31:14 Dependent Affected by the power issue at the main site Attached to HDN207 INC394047 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/19/2020 9:54 1:31:14 Dependent Affected by the power issue at the main site Attached to HDN207 INC394047 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/19/2020 9:54 1:31:14 Dependent Affected by the power issue at the main site Attached to HDN207 INC394053 HDO565 PV-RTE DE KENSCOFF_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 10:06 1:19:14 Power Generator failure (Indeterminate) Team is informed. ETA 11:30 AM INC393992 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 10:24 1:01:14 Power Generator failure (Indeterminate) Team is informed. ETA 12:30 PM INC394061 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 10:40 0:45:14 Power Generator failure (Indeterminate) Team is informed. ETA 12:30 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 09:29:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 15:29:12 +0000 Subject: [Rantt] Recall: NOC hourly report at 11:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 11:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri Jun 19 09:31:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 15:31:30 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 5 13 7 16 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 7 0 0 27 ZTE 8 8 2 0 8 Huawei 6 6 6 0 6 Network 37 21 8 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 3 0 2 9 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 566:05:06 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 407:46:06 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 186:36:06 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 145:08:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 86:27:06 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 69:53:06 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 67:19:06 Power Generator Failure (Engine Knocking ) Engine knocking ,Team on site for genset swapping INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 67:19:06 Dependent Affected by the power issue at the main site Affected by HDN027 INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 65:08:06 Power Generator Failure (Engine Knocking ) Team is working on site INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 64:44:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 64:44:06 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 64:44:06 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 54:24:06 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 44:56:06 Power Power Failure (Solar System failure) Solar failure due bad weather condition in the region. INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 43:52:06 Power Generator Failure (Engine Knocking ) Engine knocking ,Team on site for genset swapping INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 43:52:06 Dependent Affected by the power issue at the main site Attached to HDN032. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/17/2020 17:22 42:08:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 40:03:06 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 24:26:06 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393645 HDC355 SIGUERITE Centre Ericsson 2G D O&M FUEL 6/18/2020 13:46 21:44:06 Fuel Generator failure (Fuel issue) Fuel Team is informed , since 6/19/2020 , 5:05PM. ETR to be provide by them INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 18:12:06 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 16:28:06 Power Power Failure (Indeterminate) HPU key found, follow up is ongoing, next update to share when available INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/18/2020 22:08 13:22:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/18/2020 at 10:22 PM. ETA 2:00PM. INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 11:28:06 Transmission Transmission (Indeterminate) 3G remains down after power Team intervention , TX Team is working on site INC393885 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/19/2020 1:26 10:04:06 Power Generator failure (Indeterminate) Team on site , waiting for access INC393933 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/19/2020 2:50 8:40:06 Power Generator failure (Indeterminate) ETA expired , new ETA 11:20AM INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 6:53:06 Power Power Failure (Indeterminate) Tx team an hybrid team are working on site to solve the issue. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/19/2020 4:38 6:52:06 Power Power Failure (Indeterminate) Suspected out of fuel, awaiting for pictures to confirm. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 6:22:06 Power Power Failure (Indeterminate) Team is waiting for access. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 6:17:06 Power Power Failure (Indeterminate) Engine blocked reported by talkpool team, more update will be share once available. INC393832 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/19/2020 6:02 5:28:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC393842 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/19/2020 9:30 2:00:06 Power Power Failure (Indeterminate) Tx team an hybrid team are working on site to solve the issue. INC393842 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/19/2020 9:30 2:00:06 Dependent Affected by the power issue at the main site Affected by HDS253 INC393842 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/19/2020 9:30 2:00:06 Dependent Affected by the power issue at the main site Affected by HDS253 INC394035 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/19/2020 9:38 1:52:06 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/19/2020 9:38 1:52:06 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/19/2020 9:38 1:52:06 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/19/2020 9:38 1:52:06 Power Power Failure (Indeterminate) Genset backup is out of fuel. More update is expected rom team. INC394053 HDO565 PV-RTE DE KENSCOFF_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 10:06 1:24:06 Power Generator failure (Indeterminate) Team is informed. ETA 11:30 AM INC393992 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 10:24 1:06:06 Power Generator failure (Indeterminate) Team is informed. ETA 12:30 PM INC394061 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 10:40 0:50:06 Power Generator failure (Indeterminate) Team is informed. ETA 12:30 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 10:41:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 16:41:51 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 286:15:47 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 278:23:47 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 155:11:47 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 121:03:47 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 42:22:47 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 29:14:47 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 28:52:47 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 27:23:47 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 11:14 25:23:47 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 22:47:47 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 18:57:47 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 8:50:47 RBS RBS Fault (Indeterminate) After power team intervention. TX is requested ETA 11:00 AM, is expired waiting for new update INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 4:37:47 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 4:34:47 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/19/2020 8:30 4:07:47 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/19/2020 9:38 2:59:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/19/2020 9:38 2:59:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/19/2020 9:38 2:59:47 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393984 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/19/2020 10:00 2:37:47 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 10:15 2:22:47 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 6/19/2020 10:16 2:21:47 RBS RBS Fault (Indeterminate) Team on site INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 10:30 2:07:47 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/19/2020 11:35 1:02:47 Power Generator Failure (Engine Knocking ) Engine knocking ,Talkpool has to provide the plan of recovery INC393938 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 11:40 0:57:47 RBS RBS Fault (Indeterminate) Team is on the way, ETA 2:00PM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Frantz.Mondesir at digicelgroup.com Fri Jun 19 10:54:51 2020 From: Frantz.Mondesir at digicelgroup.com (Frantz Michel Mondesir) Date: Fri, 19 Jun 2020 16:54:51 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Delivered to Roldan Consul From: Jean Acciari Sent: Thursday, June 18, 2020 12:34 PM To: Jithin J Singh ; Haiti Noc ; Mahesha Sannappa Shetty ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Warehouse team, Please authorize Talkpool to take out the following materials during 18JUN20-19JUN20 as part of the project Fiber Cabinet Replacements on FY21 (Site: HDC214): Item Description Brand Model/Part Number Quantity Outdoor cabinet (Hybrid Solution: Air Conditioned + Heat exchanger), 2 access door for 30 RU x 2 sides, PDB with alarms, light, grounding, AC suppressor, ducting system, breakers/fuses Eltek Valere / Telsuppliers 1 Unit Rectifier for Fiber Optic Outdoor Cabinet, Minipack 48/800 WI (1.5KW) Eltek Valere / Telsuppliers 241117.130 2 Units Batteries for Outdoor Cabinet, 190A-h each one Narada / Telsupplier 100720160404 / SCHACOL163031 4 Units Fiber Optic padlock kit (1kit contain: padlocks and 1 set of 2 keys) Telsuppliers 1 Kit Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Thursday, June 18, 2020 11:50 AM To: Haiti Noc >; Mahesha Sannappa Shetty >; Jean Acciari >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that cabinet swapping is already planned at HDC214 and it will be carried out during this week. Hello JP, Please have your approval for collecting an FTTX cabinet from Digicel WH along with 4x Batteries. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the FON team. Can we schedule the cabinet swapping tomorrow night with CRQ approved? BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, June 18, 2020 11:29 AM To: Mahesha Sannappa Shetty >; Jithin J Singh >; Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mahesha.Shetty at digicelgroup.com Fri Jun 19 11:15:34 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Fri, 19 Jun 2020 17:15:34 +0000 Subject: [Rantt] Fiber cabinet affected at HDC211 Message-ID: Hi NOC Now fiber is back to normal after changing the obu slot hdc211 And we have given equipment soft reboot to fix the issue Please get check & monitor environmental issue @hdc211 Thanks Mahesh -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 10:40 AM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please share the ETA for HDC211 Thanks mahesh -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 8:45 AM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: Re: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly arrange TX engineer hdc211 We need to check site temp status and dwdm obu board. Thanks Mahesh > On 18-Jun-2020, at 13:14, Mahesha Sannappa Shetty wrote: > ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri Jun 19 12:28:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 18:28:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 287:59:21 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 280:07:21 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 156:55:21 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 122:47:21 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 44:06:21 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 30:58:21 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 30:36:21 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 29:07:21 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 11:14 27:07:21 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 24:31:21 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 20:41:21 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 10:34:21 RBS RBS Fault (Indeterminate) Team cannot provide any update for the site INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 6:21:21 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 6:18:21 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/19/2020 8:30 5:51:21 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/19/2020 9:38 4:43:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/19/2020 9:38 4:43:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/19/2020 9:38 4:43:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393984 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/19/2020 10:00 4:21:21 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 10:15 4:06:21 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 2G B Talkpool 6/19/2020 10:16 4:05:21 RBS RBS Fault (Indeterminate) Team on site INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 10:30 3:51:21 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 12:35:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 18:35:23 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 5 9 8 13 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 6 0 0 22 ZTE 9 9 2 0 9 Huawei 4 4 4 0 4 Network 31 19 6 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 2 7 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 569:06:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 410:47:08 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 189:37:08 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 148:09:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 89:28:08 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 72:54:08 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 70:20:08 Power Generator Failure (Engine Knocking ) Engine knocking ,Team on site for genset swapping INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 70:20:08 Dependent Affected by the power issue at the main site Affected by HDN027 INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 67:45:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 67:45:08 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 67:45:08 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 57:25:08 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 46:53:08 Power Generator Failure (Engine Knocking ) Engine knocking ,Team on site for genset swapping INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 46:53:08 Dependent Affected by the power issue at the main site Attached to HDN032. INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/17/2020 17:22 45:09:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 43:04:08 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 27:27:08 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 21:13:08 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 19:29:08 Power Power Failure (Indeterminate) HPU key found, HPU key is in transit from pap to the region. Next update to be share once available. INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/18/2020 22:08 16:23:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/18/2020 at 10:22 PM. ETA 2:00PM expired more update is expected from team. INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 14:29:08 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 9:54:08 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/19/2020 4:38 9:53:08 Power Power Failure (Indeterminate) Suspected out of fuel, awaiting for pictures to confirm. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 9:23:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETR to be provided. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 9:18:08 Power Power Failure (Indeterminate) Engine blocked reported by talkpool team, more update will be share once available. INC394035 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/19/2020 9:38 4:53:08 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/19/2020 9:38 4:53:08 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/19/2020 9:38 4:53:08 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/19/2020 9:38 4:53:08 Power Power Failure (Indeterminate) Genset backup is out of fuel. More update is expected rom team. INC393996 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 6/19/2020 10:50 3:41:08 Power Power Failure (Indeterminate) Team has been informed, ETA expired, team cannot provide update. INC394120 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/19/2020 12:45 1:46:08 Power Power Failure (Indeterminate) Team has been informed, ETA 03:35PM. INC394122 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/19/2020 12:58 1:33:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC394082 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/19/2020 13:10 1:21:08 Power Generator failure (Indeterminate) Team is informed , ETA 4:45PM INC394132 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/19/2020 13:11 1:20:08 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/19/2020 13:30 1:01:08 Power Generator failure (Indeterminate) Team is informed , ETA 3:45PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 14:24:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 20:24:14 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 5 8 7 15 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 6 0 0 24 ZTE 8 8 1 0 8 Huawei 3 3 3 0 3 Network 31 17 4 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 2 0 4 6 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 570:56:31 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 412:37:31 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 191:27:31 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 149:59:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 91:18:31 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 74:44:31 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 72:10:31 Power Generator Failure (Engine Knocking ) Engine knocking ,Team on site for genset swapping INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 72:10:31 Dependent Affected by the power issue at the main site Affected by HDN027 INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 69:35:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 69:35:31 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 69:35:31 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 59:15:31 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/17/2020 17:22 46:59:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 44:54:31 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 29:17:31 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 23:03:31 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 21:19:31 Power Power Failure (Indeterminate) HPU key found, HPU key is in transit from pap to the region. Next update to be share once available. INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 22:08 18:13:31 Power Power Failure (Indeterminate) Site remains down after refueling, power team is aware ETA 5:00PM. INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 16:19:31 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 11:44:31 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D Talkpool 6/19/2020 4:38 11:43:31 Power Power Failure (Indeterminate) Suspected out of fuel, awaiting for pictures to confirm. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 11:13:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETR to be provided. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 11:08:31 Power Power Failure (Indeterminate) Engine blocked reported by talkpool team, more update will be share once available. INC394035 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/19/2020 9:38 6:43:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/19/2020 9:38 6:43:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/19/2020 9:38 6:43:31 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/19/2020 9:38 6:43:31 Power Power Failure (Indeterminate) Genset backup is out of fuel. More update is expected rom team. INC393996 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 6/19/2020 10:50 5:31:31 Transmission Transmission (RAU failure) 2G down due faulty RAU2 at far end HDS002. More update will be share once available. INC394120 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/19/2020 12:45 3:36:31 Power Power Failure (Indeterminate) Team has been informed, ETA 03:35PM expired due team were collecting spare. New ETA 6:00PM. INC394082 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/19/2020 13:10 3:11:31 Power Generator failure (Indeterminate) Team is informed , ETA 4:45PM INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/19/2020 13:30 2:51:31 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC394095 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/19/2020 13:54 2:27:31 Transmission Transmission (Indeterminate) No power issue on site , Tx Team will reach the site .ETA 5:00PM INC394096 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/19/2020 13:58 2:23:31 Power Generator failure (Indeterminate) Team working on site INC394203 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/19/2020 14:42 1:39:31 Power Generator failure (Indeterminate) Site will back on air with commercial power (EDH) INC394153 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/19/2020 14:42 1:39:31 Power Power Failure (Indeterminate) Team has been informed, 4:15PM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 14:42:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 20:42:30 +0000 Subject: [Rantt] Fiber cabinet affected at HDC211 In-Reply-To: References: Message-ID: Jithin, The link HDC211-HDC214, please send a team at HDC211 as requested Mahesha to check the environment. NOC Team -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 1:16 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: Fiber cabinet affected at HDC211 Hi NOC Now fiber is back to normal after changing the obu slot hdc211 And we have given equipment soft reboot to fix the issue Please get check & monitor environmental issue @hdc211 Thanks Mahesh -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 10:40 AM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please share the ETA for HDC211 Thanks mahesh -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 8:45 AM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: Re: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly arrange TX engineer hdc211 We need to check site temp status and dwdm obu board. Thanks Mahesh > On 18-Jun-2020, at 13:14, Mahesha Sannappa Shetty wrote: > ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From jithin.j.singh at talkpool.com Fri Jun 19 14:54:09 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Fri, 19 Jun 2020 20:54:09 +0000 Subject: [Rantt] Fiber cabinet affected at HDC211 In-Reply-To: References: Message-ID: Hello NOC, Team has been dispatched to HDC211 as requested and ETA is 5:15 PM. The technician assigned is Jephte ?tienne (+50937904593). BR/ Jithin Singh. -----Original Message----- From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Friday, June 19, 2020 4:43 PM To: Mahesha Sannappa Shetty ; Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC211 Jithin, The link HDC211-HDC214, please send a team at HDC211 as requested Mahesha to check the environment. NOC Team -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 1:16 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: Fiber cabinet affected at HDC211 Hi NOC Now fiber is back to normal after changing the obu slot hdc211 And we have given equipment soft reboot to fix the issue Please get check & monitor environmental issue @hdc211 Thanks Mahesh -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 10:40 AM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please share the ETA for HDC211 Thanks mahesh -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 8:45 AM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: Re: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly arrange TX engineer hdc211 We need to check site temp status and dwdm obu board. Thanks Mahesh > On 18-Jun-2020, at 13:14, Mahesha Sannappa Shetty wrote: > ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri Jun 19 16:24:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 22:24:21 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 292:01:01 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 284:09:01 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 160:57:01 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 126:49:01 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 48:08:01 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 35:00:01 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 34:38:01 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 33:09:01 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 28:33:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 24:43:01 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 14:36:01 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 10:23:01 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 10:20:01 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/19/2020 8:30 9:53:01 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/19/2020 9:38 8:45:01 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/19/2020 9:38 8:45:01 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/19/2020 9:38 8:45:01 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393984 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/19/2020 10:00 8:23:01 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 10:15 8:08:01 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC394230 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/19/2020 17:30 0:53:01 Power Generator failure (Indeterminate) 1800 band down, team has been informed, ETA to be provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 17:36:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 19 Jun 2020 23:36:49 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 19th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 19th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 574:02:37 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 415:43:37 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 194:33:37 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 153:05:37 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 94:24:37 Power Generator Failure (Engine Knocking ) Engine knocking reported by TP. Assessment is ongoing INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 77:50:37 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 75:16:37 Power Generator Failure (Engine Knocking ) Engine broken reported by Talkpool Team, ETR to be provide by them INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 75:16:37 Dependent Affected by the power issue at the main site Affected by HDN027 INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 72:41:37 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue.Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 72:41:37 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 72:41:37 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 62:21:37 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/17/2020 17:22 50:05:37 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 48:00:37 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 32:23:37 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 26:09:37 Power Generator failure (Indeterminate) Engine broken reported by Talkpool Team, ETR to be provide by them INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 24:25:37 Power Power Failure (Indeterminate) HPU key found, HPU key is in transit from pap to the region. Next update to be share once available. INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 22:08 21:19:37 Power Power Failure (Indeterminate) Site remains down after refueling, Team on field is unreachable. Next update to be share once available. INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 19:25:37 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 14:50:37 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D O&M FUEL 6/19/2020 4:38 14:49:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 6:00 PM. ETR to be provided. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 14:19:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETR to be provided. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 14:14:37 Power Power Failure (Indeterminate) Engine blocked reported by talkpool team, more update will be share once available. INC393996 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 6/19/2020 10:50 8:37:37 Transmission Transmission (RAU failure) 2G down due faulty RAU2 at far end HDS002. More update will be share once available. INC394082 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/19/2020 13:10 6:17:37 Power Generator failure (Indeterminate) Team still working INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 6/19/2020 13:30 5:57:37 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 4:55PM. ETR to be provide by them INC394189 HGA015 KADWA Nippes Ericsson 2G B Talkpool 6/19/2020 16:02 3:25:37 Power Power Failure (Indeterminate) Team is waiting for access. INC394224 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 6/19/2020 17:06 2:21:37 Transmission Transmission (RAU failure) RAU issue in the far end SDH006 ,Team checking the spare for replacement INC394224 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/19/2020 17:06 2:21:37 Dependent Affected by the Transmission issue at the main site Site will back on air once the issue solved at SDH006 INC394224 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 6/19/2020 17:06 2:21:37 Dependent Affected by the Transmission issue at the main site Site will back on air once the issue solved at SDH006 INC394224 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/19/2020 17:06 2:21:37 Dependent Affected by the Transmission issue at the main site Site will back on air once the issue solved at SDH006 INC394224 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/19/2020 17:06 2:21:37 Dependent Affected by the Transmission issue at the main site Site will back on air once the issue solved at SDH006 INC394224 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/19/2020 17:06 2:21:37 Dependent Affected by the Transmission issue at the main site Site will back on air once the issue solved at SDH006 INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/19/2020 17:06 2:21:37 Power Generator failure (Indeterminate) Team is informed , ETA 7:20PM INC394232 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/19/2020 17:28 1:59:37 Transmission Transmission (Indeterminate) Tx team is aware, ETA 8:00PM. INC394228 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 1:57:37 Power Generator failure (Indeterminate) Team is informed , ETA 7:30PM INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 1:57:37 Power Generator failure (Indeterminate) Team is informed , ETA 7:30PM INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 1:57:37 Dependent Affected by the power issue at the main site Attached to HDO434 INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 1:31:37 Power Generator failure (Indeterminate) Team is informed. ETA 7:15 PM INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 1:31:37 Dependent Affected by the power issue at the main site Affected by HDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 1:31:37 Dependent Affected by the power issue at the main site Affected by HDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 1:31:37 Dependent Affected by the power issue at the main site Affected by HDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 1:31:37 Dependent Affected by the power issue at the main site Affected by HDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 1:31:37 Dependent Affected by the power issue at the main site Affected by HDO557 INC394183 HDN235 FERRIER Nord-Est Ericsson 2G D Talkpool 6/19/2020 17:58 1:29:37 Power Generator failure (Indeterminate) Team is informed , ETA 7:30PM INC394183 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/19/2020 17:58 1:29:37 Dependent Affected by the power issue at the main site Attached to HDN235 INC394183 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 6/19/2020 17:58 1:29:37 Dependent Affected by the power issue at the main site Attached to HDN235 INC394183 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 6/19/2020 17:58 1:29:37 Dependent Affected by the power issue at the main site Attached to HDN235 INC394183 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 6/19/2020 17:58 1:29:37 Dependent Affected by the power issue at the main site Attached to HDN235 INC394187 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/19/2020 18:14 1:13:37 Power Generator failure (Indeterminate) Team is informed , ETA 8:00PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 293:05:37 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 285:13:37 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 162:01:37 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 127:53:37 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 49:12:37 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 36:04:37 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 35:42:37 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 34:13:37 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 29:37:37 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 25:47:37 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 15:40:37 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 11:27:37 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 11:24:37 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/19/2020 8:30 10:57:37 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/19/2020 9:38 9:49:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/19/2020 9:38 9:49:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/19/2020 9:38 9:49:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393984 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/19/2020 10:00 9:27:37 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 10:15 9:12:37 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC394230 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/19/2020 17:30 1:57:37 Power Generator failure (Indeterminate) 1800 band down, team has been informed, ETA to be provided. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC393855 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/18/2020 22:50 6/19/2020 8:11 9:21:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low Voltage Need to be justified alarm was reset and Genset restarted INC393777 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/18/2020 18:54 6/19/2020 9:18 14:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC393914 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 0:02 6/19/2020 9:42 9:40:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Power team has started the genset with a starter battery. INC393865 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 1:08 6/19/2020 10:03 8:55:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC393870 HDO171 CITE_MILITAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/19/2020 7:09 6/19/2020 10:19 3:10:00 4:00:00 Compliant Power Generator failure (High temperature) Water leakage OK Head cylinder has been fixed INC393945 HAIDO553 ST_ROCK_DIQUINI_63 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 5:25 6/19/2020 9:16 3:51:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil missing OK 1/2 gallon of oil added and genset restarted INC394029 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 8:53 6/19/2020 11:34 2:41:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Power team has started the genset with a starter battery. INC394053 HDO565 PV-RTE DE KENSCOFF_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 10:06 6/19/2020 11:54 1:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Emergency button pressed OK The button was reset and genset started. INC393992 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/19/2020 10:24 6/19/2020 12:04 1:40:00 4:00:00 Compliant Power Generator Failure (Overheat) DG overheat/Radiator dirty. OK Team added 1 gal of water, reset alarm, restart genset INC394061 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/19/2020 10:40 6/19/2020 14:02 3:22:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) DG stop due to emergency stop press OK Button reset and restart auto INC394132 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/19/2020 13:11 6/19/2020 15:14 2:03:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Power team has started the genset with a starter battery. INC393898 HAIDN041 GALMAN Nord ZTE 2G+3G C Talkpool 6/19/2020 2:00 6/19/2020 7:10 5:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Reset the bord eltek and reset the cabinet ZTE now the site is running auto mode INC393941 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 6/19/2020 5:10 6/19/2020 6:20 1:10:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Fault clear by itself INC393943 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/19/2020 5:18 6/19/2020 7:20 2:02:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail OK Back up with sunrise. INC393951 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 6/19/2020 6:15 6/19/2020 8:15 2:00:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp on site OK 1.2 gallon of coolant added and restarted genset. INC393793 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/19/2020 6:18 6/19/2020 9:05 2:47:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC318 OK Site up with the main site INC393793 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/19/2020 6:18 6/19/2020 9:05 2:47:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail OK Back up with sunrise. INC394010 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 5:02 6/19/2020 9:55 4:53:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to Fan belt replaced Need to be justified Fan belt replaced 1gallon of coolant added and genset restarted INC393923 HDO440 DUMAY Ouest Ericsson 2G D Talkpool 6/19/2020 2:02 6/19/2020 9:25 7:23:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) No alarm power found Need to be justified RBS SCC02 relay not active / team reset it INC393835 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/19/2020 8:08 6/19/2020 10:25 2:17:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK RCA and resolution details still pending from Talkpool Team INC394011 HDN331 MORNE BAMBOU Nord-Ouest Ericsson 2G D Talkpool 6/19/2020 5:30 6/19/2020 10:20 4:50:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from Talkpool Team INC394001 HDC177 DECLIN MONTACA Artibonite Ericsson 2G D Talkpool 6/19/2020 3:05 6/19/2020 10:40 7:35:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to Fan belt replaced Need to be justified 1 Fan belt purchased added & Genset restarted. INC393874 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/19/2020 0:38 6/19/2020 10:45 10:07:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 gallon coolant & 1 gallon oil added and genset restated INC393146 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/17/2020 16:12 6/18/2020 22:45 30:33:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW Faulty Spare DUW replaced INC393791 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/19/2020 6:18 6/19/2020 9:45 3:27:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system fail OK Back up with sunrise. INC394047 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/19/2020 9:54 6/19/2020 10:45 0:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from Talkpool Team INC394047 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/19/2020 9:54 6/19/2020 10:45 0:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attachged to HDN207 OK Site up with the main site INC394047 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/19/2020 9:54 6/19/2020 10:45 0:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attachged to HDN207 OK Site up with the main site INC394047 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/19/2020 9:54 6/19/2020 10:45 0:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attachged to HDN207 OK Site up with the main site INC394047 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/19/2020 9:54 6/19/2020 10:45 0:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attachged to HDN207 OK Site up with the main site INC393885 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/19/2020 1:26 6/19/2020 12:45 11:19:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) undervoltage due to one rectifier burned Need to be justified Restart manual and restart auto mode INC392682 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/16/2020 18:22 6/19/2020 14:10 67:48:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine was knocking Spare Site up after swapping INC393645 HDC355 SIGUERITE Centre Ericsson 2G D O&M FUEL 6/18/2020 13:46 6/19/2020 13:45 23:59:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC393933 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/19/2020 2:50 6/19/2020 14:45 11:55:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) low oil pressure due to rear and front seal Need to be justified fan belt changed, 1 gal 1/2 oil added / 1gal coolant added INC393113 HAIDN032 RUE GUY MALARY Nord ZTE 2G+3G+LTE B Talkpool 6/17/2020 15:38 6/19/2020 15:13 47:35:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine was knocking Spare Site up after swapping INC393113 HDN900 RIVAL HOTEL_MIC Nord Ericsson 3G D Talkpool 6/17/2020 15:38 6/19/2020 15:13 47:35:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN032 OK Site up with the main site INC394096 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/19/2020 13:58 6/19/2020 17:43 3:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from Talkpool Team INC394095 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/19/2020 13:54 6/19/2020 18:43 4:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from Talkpool Team INC394203 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/19/2020 14:42 6/19/2020 17:13 2:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Site back on air with commercial power INC393832 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/19/2020 6:02 6/19/2020 11:50 5:48:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Back on air with sunrise. INC392776 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/17/2020 14:34 6/19/2020 15:50 49:16:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system fail Need to be justified Back on air with sunrise. INC394101 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/19/2020 11:18 6/19/2020 12:36 1:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Team added 10 gal of fuel in portable genset. INC394101 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 11:18 6/19/2020 12:36 1:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back on air with the main site INC394101 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 11:18 6/19/2020 12:36 1:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back on air with the main site INC394101 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 11:18 6/19/2020 12:36 1:18:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back on air with the main site INC394103 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/19/2020 11:20 6/19/2020 12:30 1:10:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC394153 HDS321 LA_MONTAGNE_II Sud-Est Ericsson 2G D Talkpool 6/19/2020 14:42 6/19/2020 18:15 3:33:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1gal coolant added and genset restarted. INC394120 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/19/2020 12:45 6/19/2020 18:20 5:35:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fuel leakeage Need to be justified Team repair and genset restarted. Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC391337 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/18/2020 11:14 6/19/2020 16:00 28:46:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Site is back in service with sunrise INC394203 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/19/2020 14:42 6/19/2020 17:00 2:18:00 4:00:00 Not Compliant Power Power ( Building power failure) Indeterminate OK Site is back in service with commercial power INC394214 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/19/2020 15:58 6/19/2020 17:47 1:49:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Waiting for RCA from team INC393938 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 3:42 6/19/2020 14:10 10:28:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RRUS has been replaced on site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Mahesha.Shetty at digicelgroup.com Fri Jun 19 17:41:17 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Fri, 19 Jun 2020 23:41:17 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue Message-ID: Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Mahesha.Shetty at digicelgroup.com Fri Jun 19 17:54:08 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Fri, 19 Jun 2020 23:54:08 +0000 Subject: [Rantt] Fiber cabinet affected at HDC211 In-Reply-To: References: Message-ID: Hi Noc, Suspected amp board sfp gone faulty. We don't have any spare Tomorrow Josue available HDC211 site for bypass connection and check if fiber coming up without amp Thanks Mahesh -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 1:16 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: Fiber cabinet affected at HDC211 Hi NOC Now fiber is back to normal after changing the obu slot hdc211 And we have given equipment soft reboot to fix the issue Please get check & monitor environmental issue @hdc211 Thanks Mahesh -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 10:40 AM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please share the ETA for HDC211 Thanks mahesh -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 8:45 AM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: Re: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly arrange TX engineer hdc211 We need to check site temp status and dwdm obu board. Thanks Mahesh > On 18-Jun-2020, at 13:14, Mahesha Sannappa Shetty wrote: > ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From jithin.j.singh at talkpool.com Fri Jun 19 17:57:14 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Fri, 19 Jun 2020 23:57:14 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue In-Reply-To: References: Message-ID: Hello NOC, Please raise a ticket. Techeler Chrispin/TP (+509 3701 0979) is assigned to check the issue. Team will arrive on site by 8:45 PM. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 7:41 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: HGA040 OLA site observed temp issue Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri Jun 19 18:10:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 00:10:50 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue In-Reply-To: References: Message-ID: Hello Jithin, INC394256/TAS251429 has been created. Regards, NOC team -----Original Message----- From: Jithin J Singh Sent: Friday, June 19, 2020 7:57 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello NOC, Please raise a ticket. Techeler Chrispin/TP (+509 3701 0979) is assigned to check the issue. Team will arrive on site by 8:45 PM. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 7:41 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: HGA040 OLA site observed temp issue Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri Jun 19 18:46:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 00:46:44 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 8 10 7 19 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 1 0 27 ZTE 14 14 4 0 14 Huawei 3 3 3 0 3 Network 42 22 8 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 4 0 4 12 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 574:50:29 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 416:31:29 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 195:43:02 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 153:58:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 95:12:13 Power Generator Failure (Engine Knocking ) Engine swapping partially completed. Will be continued on 6/20/2020 INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 78:59:44 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 76:09:29 Power Generator Failure (Engine Knocking ) Talkpool has to provide the plan of recovery INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 76:09:29 Dependent Affected by the power issue at the main site Affected by HDN027 INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 73:34:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 73:34:29 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 73:34:29 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 63:31:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 50:53:29 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 49:10:02 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 33:16:29 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 27:02:58 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 25:34:44 Power Power Failure (Indeterminate) HPU key found, HPU key is in transit from pap to the region. ETA: 21:00h INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 22:08 22:28:38 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is on site INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 20:18:34 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 16:00:02 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D O&M FUEL 6/19/2020 4:38 15:58:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 6:00 PM. ETR to be provided. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 15:28:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETR to be provided. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 15:23:38 Power Generator Failure (Engine broken) Engine blocked reported by talkpool team, more update will be share once available. INC393996 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 6/19/2020 10:50 9:47:02 Transmission Transmission (RAU failure) 2G down due faulty RAU2 at far end HDS002. More update will be share once available. INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 6/19/2020 13:30 6:50:34 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 4:55PM. ETR to be provide by them INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/19/2020 17:06 3:14:34 Power Generator failure (Indeterminate) Team is working on site INC394228 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 2:50:34 Power Generator failure (Indeterminate) Affected by HDO308/ Team is in front of the site waiting for access INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 2:50:34 Power Generator failure (Indeterminate) Affected by HDO308/ Team is in front of the site waiting for access INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 2:50:34 Dependent Affected by the power issue at the main site Attached to HDO434 INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 2:18:50 Transmission Transmission (Indeterminate) TX team is working on site INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 2:18:50 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 2:18:50 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 2:18:50 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 2:18:50 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 2:18:50 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394187 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/19/2020 18:14 2:06:34 Power Generator failure (Indeterminate) Team is informed , ETA 8:20PM INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 2:06:34 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/19/2020 18:44 1:53:02 Power Power Failure (Indeterminate) Team has been informed ETA 8:55PM INC394035 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/19/2020 18:50 1:47:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/19/2020 18:50 1:47:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/19/2020 18:50 1:47:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/19/2020 18:50 1:47:02 Power Power Failure (Indeterminate) Team is working on site. INC394250 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 6/19/2020 19:22 0:58:36 Power Generator failure (Indeterminate) Team is informed , ETA to be provide by them INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/19/2020 19:26 0:54:38 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Fri Jun 19 18:58:41 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 20 Jun 2020 00:58:41 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: HDS105: Awaiting report from Digicel field team. HGA120: dispute with locals for manual handling costs. To be resolved tomorrow. HDS367: ETA is 0000. HDC322: ETA is 0900 tomorrow Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 19/06/2020 20:46 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 8:00 PM Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 8 10 7 19 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 1 0 27 ZTE 14 14 4 0 14 Huawei 3 3 3 0 3 Network 42 22 8 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 4 0 4 12 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 574:50:29 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 416:31:29 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 195:43:02 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 153:58:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 95:12:13 Power Generator Failure (Engine Knocking ) Engine swapping partially completed. Will be continued on 6/20/2020 INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 78:59:44 Fuel Generator failure (Fuel issue) HPU tank has been drained. Site down for fuel. Fuel team has been informed since( June 16th 2020) at 3:10 pm. ETR to be provided. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 76:09:29 Power Generator Failure (Engine Knocking ) Talkpool has to provide the plan of recovery INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 76:09:29 Dependent Affected by the power issue at the main site Affected by HDN027 INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 73:34:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 73:34:29 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 73:34:29 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 63:31:02 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 50:53:29 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 49:10:02 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 33:16:29 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 27:02:58 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Digicel 6/18/2020 19:02 25:34:44 Power Power Failure (Indeterminate) HPU key found, HPU key is in transit from pap to the region. ETA: 21:00h INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 22:08 22:28:38 Power Power Failure (Indeterminate) Site remains down after refueling. Power team is on site INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 20:18:34 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 16:00:02 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D O&M FUEL 6/19/2020 4:38 15:58:33 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 6:00 PM. ETR to be provided. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 15:28:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETR to be provided. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 15:23:38 Power Generator Failure (Engine broken) Engine blocked reported by talkpool team, more update will be share once available. INC393996 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 6/19/2020 10:50 9:47:02 Transmission Transmission (RAU failure) 2G down due faulty RAU2 at far end HDS002. More update will be share once available. INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 6/19/2020 13:30 6:50:34 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 4:55PM. ETR to be provide by them INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D Talkpool 6/19/2020 17:06 3:14:34 Power Generator failure (Indeterminate) Team is working on site INC394228 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 2:50:34 Power Generator failure (Indeterminate) Affected by HDO308/ Team is in front of the site waiting for access INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 2:50:34 Power Generator failure (Indeterminate) Affected by HDO308/ Team is in front of the site waiting for access INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 2:50:34 Dependent Affected by the power issue at the main site Attached to HDO434 INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 2:18:50 Transmission Transmission (Indeterminate) TX team is working on site INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 2:18:50 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 2:18:50 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 2:18:50 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 2:18:50 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 2:18:50 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394187 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/19/2020 18:14 2:06:34 Power Generator failure (Indeterminate) Team is informed , ETA 8:20PM INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 2:06:34 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/19/2020 18:44 1:53:02 Power Power Failure (Indeterminate) Team has been informed ETA 8:55PM INC394035 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/19/2020 18:50 1:47:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/19/2020 18:50 1:47:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS264 TETE L?ETANG Sud Ericsson 2G D Talkpool 6/19/2020 18:50 1:47:02 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/19/2020 18:50 1:47:02 Power Power Failure (Indeterminate) Team is working on site. INC394250 HDC256 JOHANISSE Artibonite Ericsson 2G D Talkpool 6/19/2020 19:22 0:58:36 Power Generator failure (Indeterminate) Team is informed , ETA to be provide by them INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/19/2020 19:26 0:54:38 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Fri Jun 19 19:50:56 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Sat, 20 Jun 2020 01:50:56 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Hello NOC, Please take note that the FTTX cabinet replacement will be performed tonight at HDC214 starting at 11:59PM. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the Fiber team. BR/ Jithin Singh. From: Frantz Michel Mondesir Sent: Friday, June 19, 2020 12:55 PM To: Jean Acciari ; Jithin J Singh ; Haiti Noc ; Mahesha Sannappa Shetty ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Delivered to Roldan Consul From: Jean Acciari > Sent: Thursday, June 18, 2020 12:34 PM To: Jithin J Singh >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Warehouse team, Please authorize Talkpool to take out the following materials during 18JUN20-19JUN20 as part of the project Fiber Cabinet Replacements on FY21 (Site: HDC214): Item Description Brand Model/Part Number Quantity Outdoor cabinet (Hybrid Solution: Air Conditioned + Heat exchanger), 2 access door for 30 RU x 2 sides, PDB with alarms, light, grounding, AC suppressor, ducting system, breakers/fuses Eltek Valere / Telsuppliers 1 Unit Rectifier for Fiber Optic Outdoor Cabinet, Minipack 48/800 WI (1.5KW) Eltek Valere / Telsuppliers 241117.130 2 Units Batteries for Outdoor Cabinet, 190A-h each one Narada / Telsupplier 100720160404 / SCHACOL163031 4 Units Fiber Optic padlock kit (1kit contain: padlocks and 1 set of 2 keys) Telsuppliers 1 Kit Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Thursday, June 18, 2020 11:50 AM To: Haiti Noc >; Mahesha Sannappa Shetty >; Jean Acciari >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that cabinet swapping is already planned at HDC214 and it will be carried out during this week. Hello JP, Please have your approval for collecting an FTTX cabinet from Digicel WH along with 4x Batteries. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the FON team. Can we schedule the cabinet swapping tomorrow night with CRQ approved? BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, June 18, 2020 11:29 AM To: Mahesha Sannappa Shetty >; Jithin J Singh >; Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 19:57:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 01:57:20 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 9:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 294:58:13 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 284:47:42 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 163:54:13 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 129:46:13 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 51:05:13 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 35:38:42 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 35:16:42 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 33:47:42 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 31:30:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 27:40:13 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 15:14:42 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 11:00:45 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 10:58:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393984 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/19/2020 10:00 9:01:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 10:15 8:46:30 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/19/2020 18:50 2:30:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/19/2020 18:50 2:30:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/19/2020 18:50 2:30:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 0:29:35 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 19:58:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 01:58:29 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 9:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC394222 HAIDS237 CAHOUANE Sud ZTE C O&M FUEL 6/19/20 16:47 4:32:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 8:59 PM. ETR to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 20:42:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 02:42:17 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 10 10 8 19 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 5 1 0 29 ZTE 14 14 4 0 14 Huawei 4 4 4 0 4 Network 45 23 9 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 4 0 5 14 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 576:16:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 417:57:15 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 197:10:22 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 156:11:26 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 96:37:59 Power Generator Failure (Engine Knocking ) Engine swapping partially completed. Will be continued on 6/20/2020 INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 80:27:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 78:21:57 Power Generator Failure (Engine Knocking ) Talkpool has to provide the plan of recovery INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 78:21:57 Dependent Affected by the power issue at the main site Affected by HDN027 INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 75:46:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 75:46:57 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 75:46:57 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 64:58:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 52:19:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 50:37:22 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 35:28:57 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 29:15:26 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 22:31:02 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 17:27:22 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D O&M FUEL 6/19/2020 4:38 17:25:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 6:00 PM. ETR to be provided. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 16:55:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 16:50:58 Power Power Failure (Indeterminate) Engine blocked reported by talkpool team, more update will be share once available. INC393996 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 6/19/2020 10:50 11:14:22 Transmission Transmission (RAU failure) 2G down due faulty RAU2 at far end HDS002. More update will be share once available. INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/19/2020 13:30 9:03:02 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC394095 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/19/2020 13:54 8:38:33 Transmission Transmission (RAU failure) RAU Faulty, need to be replaced. ETR not yet provided INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M Fuel 6/19/2020 17:06 5:27:02 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 10:25PM. ETR to be provide by them INC394228 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 5:03:02 Power Generator failure (Indeterminate) Affected by HDO308 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 5:03:02 Power Generator failure (Indeterminate) Affected by HDO308 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 5:03:02 Dependent Affected by the power issue at the main site Attached to HDO434 INC394230 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/19/2020 17:30 4:33:56 Power Power Failure (Indeterminate) Team has been informed. ETA no yet provided INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 3:44:36 Transmission Transmission (RSP failure) The RSP is reported faulty, follow up is ongoing with Digicel TX team. INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 3:44:36 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 3:44:36 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 3:44:36 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 3:44:36 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 3:44:36 Dependent Affected by the transmission issue at the main site Affected by HAIDO557 INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/19/2020 18:44 3:20:23 Power Power Failure (Indeterminate) Team is on site INC394035 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/19/2020 18:50 3:14:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/19/2020 18:50 3:14:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/19/2020 18:50 3:14:23 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394035 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/19/2020 18:50 3:14:23 Power Power Failure (Indeterminate) Team still working on site. INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/19/2020 19:26 3:07:06 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/19/2020 19:26 3:07:06 Power Generator failure (Indeterminate) Affected by HDC318 INC394251 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/19/2020 20:00 1:41:08 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/20/2020 at 7:15 AM INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/19/2020 20:58 1:05:47 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 23:30h INC394314 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/19/2020 21:34 0:58:57 Power Generator failure (Indeterminate) Team is informed , ETA to be provide by them INC394314 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/19/2020 21:34 0:58:57 Dependent Affected by the power issue at the main site Attached to HDC265 INC394314 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/19/2020 21:34 0:58:57 Dependent Affected by the power issue at the main site Attached to HDC265 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 22:27:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 04:27:41 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 8 8 16 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 6 2 0 24 ZTE 12 12 3 0 12 Huawei 4 4 4 0 4 Network 38 22 9 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 4 10 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 578:15:38 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 419:56:38 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 199:09:54 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 157:54:54 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 98:37:22 Power Generator Failure (Engine Knocking ) Engine swapping partially completed. Will be continued on 6/20/2020 INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 82:26:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 77:30:25 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue.Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 77:30:25 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 77:30:25 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 66:57:54 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 54:18:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 52:36:54 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 37:12:25 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 30:58:54 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 24:14:30 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 19:26:54 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D O&M FUEL 6/19/2020 4:38 19:25:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 6:00 PM. ETR to be provided. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 18:55:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 18:50:30 Power Power Failure (Indeterminate) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/19/2020 13:30 10:46:30 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC394095 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/19/2020 13:54 10:22:01 Transmission Transmission (RAU failure) RAU Faulty, need to be replaced. ETR not yet provided INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M Fuel 6/19/2020 17:06 7:10:30 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 10:25PM. ETR to be provide by them INC394228 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 6:46:30 Power Generator failure (Indeterminate) Affected by HDO308 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 6:46:30 Power Generator failure (Indeterminate) Affected by HDO308 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 6:46:30 Dependent Affected by the power issue at the main site Attached to HDO434 INC394230 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/19/2020 17:30 6:33:28 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 6:02:30 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 5:43:59 Transmission Transmission (RSP Failure) The RSP is reported faulty, follow up is ongoing with Digicel TX team. INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 5:43:59 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 5:43:59 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 5:43:59 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 5:43:59 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 5:43:59 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/19/2020 18:44 5:19:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 11:06 PM. ETR to be provided. INC394251 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/19/2020 20:00 3:40:31 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/20/2020 at 7:15 AM INC394314 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/19/2020 21:34 2:42:25 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/7/2020) around 7:10AM INC394314 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/19/2020 21:34 2:42:25 Dependent Affected by the power issue at the main site Attached to HDC265 INC394314 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/19/2020 21:34 2:42:25 Dependent Affected by the power issue at the main site Attached to HDC265 INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 22:15 2:01:54 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 1:45:02 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor on main DC alternator must be replaced. Talkpool has to provide the plan of recovery ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 22:50:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 04:50:20 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC394222 HAIDS237 CAHOUANE Sud ZTE C O&M FUEL 6/19/20 16:47 7:59:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 8:59 PM. ETR to be provided. INC394328 HAIGA109 BAUMONT Grande-Anse ZTE B Talkpool 6/19/20 23:38 1:08:37 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 22:51:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 04:51:51 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 298:25:24 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 284:47:42 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 167:21:24 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 133:13:24 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 54:32:24 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 35:38:42 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 35:16:42 RBS RBS Fault (Indeterminate) Fiber Faulty, need to be replaced, follow up is ongoing by team. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 34:57:24 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 33:47:42 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 31:07:24 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 15:14:42 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 11:00:45 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 10:58:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393984 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/19/2020 10:00 9:01:41 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 10:15 8:46:30 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/19/2020 18:50 5:57:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/19/2020 18:50 5:57:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/19/2020 18:50 5:57:24 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 3:56:46 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 19 23:03:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 05:03:28 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 8 9 9 17 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 6 2 0 25 ZTE 13 13 4 0 13 Huawei 5 5 5 0 5 Network 41 24 11 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 0 4 10 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 579:27:42 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 421:08:42 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 199:53:24 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 158:24:01 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392230 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 99:49:26 Power Generator Failure (Engine Knocking ) Engine swapping partially completed. Will be continued on 6/20/2020 INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 83:10:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 77:59:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 77:59:32 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 77:59:32 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 67:41:24 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 55:30:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 53:20:24 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 37:41:32 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 31:28:01 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 24:43:37 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 20:10:24 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D O&M FUEL 6/19/2020 4:38 20:08:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 6:00 PM. ETR to be provided. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 19:39:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 19:34:00 Power Power Failure (Indeterminate) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/19/2020 13:30 11:15:37 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC394095 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/19/2020 13:54 10:51:08 Transmission Transmission (RAU failure) RAU Faulty, need to be replaced. ETR not yet provided INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M Fuel 6/19/2020 17:06 7:39:37 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 10:25PM. ETR to be provide by them INC394230 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/19/2020 17:30 7:16:58 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC394228 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 7:15:37 Power Generator failure (Indeterminate) Affected by HDO308 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 7:15:37 Power Generator failure (Indeterminate) Affected by HDO308 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 7:15:37 Dependent Affected by the power issue at the main site Attached to HDO434 INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 6:56:03 Transmission Transmission (RSP Failure) The RSP is reported faulty, follow up is ongoing with Digicel TX team. INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 6:56:03 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 6:56:03 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 6:56:03 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 6:56:03 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 6:56:03 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 6:31:37 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/19/2020 18:44 6:03:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 11:06 PM. ETR to be provided. INC394251 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/19/2020 20:00 4:52:35 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/20/2020 at 7:15 AM INC394314 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/19/2020 21:34 3:11:32 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/7/2020) around 7:10AM INC394314 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/19/2020 21:34 3:11:32 Dependent Affected by the power issue at the main site Attached to HDC265 INC394314 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/19/2020 21:34 3:11:32 Dependent Affected by the power issue at the main site Attached to HDC265 INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 22:15 2:31:01 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 2:28:32 Power Power Failure (Indeterminate) Faulty Diode, cable and resitor on main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394318 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/20/2020 0:10 0:36:49 Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise. He will restart it early this morning INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 0:34:49 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC394286 HDO696 CONSULAT_BELGE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/20/2020 0:47 0:04:47 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 01:30:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 07:30:46 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 8 8 8 19 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 6 2 0 27 ZTE 13 13 4 0 13 Huawei 3 3 3 0 3 Network 41 22 9 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 4 12 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 580:46:24 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 422:27:24 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 202:26:36 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 160:59:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 85:43:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 80:34:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 80:34:31 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 80:34:31 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 70:14:36 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 56:49:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 55:53:36 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 40:16:31 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 34:03:00 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 27:18:36 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 22:43:36 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D O&M FUEL 6/19/2020 4:38 22:42:07 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 6:00 PM. ETR to be provided. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 22:12:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 22:07:12 Power Power Failure (Indeterminate) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/19/2020 13:30 13:50:36 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC394095 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/19/2020 13:54 13:26:07 Transmission Transmission (RAU failure) RAU Faulty, need to be replaced. ETR not yet provided INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M Fuel 6/19/2020 17:06 10:14:36 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 10:25PM. ETR to be provide by them INC394228 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 9:50:36 Dependent Affected by the power issue at the main site Affected by HDO308/ Team refuse to break the padlock INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 9:50:36 Dependent Affected by the power issue at the main site Affected by HDO308/ Team refuse to break the padlock INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 9:50:36 Dependent Affected by the power issue at the main site Affected by HDO308/ Team refuse to break the padlock INC394230 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/19/2020 17:30 9:50:10 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 9:06:36 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/19/2020 18:44 8:36:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 11:06 PM. ETR to be provided. INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 8:14:45 Transmission Transmission (RSP Failure) The RSP is reported faulty, follow up is ongoing with Digicel TX team. INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 8:14:45 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 8:14:45 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 8:14:45 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 8:14:45 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 8:14:45 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394251 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/19/2020 20:00 6:11:17 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/20/2020 at 7:15 AM INC394314 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/19/2020 21:34 5:46:31 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/7/2020) around 7:10AM INC394314 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/19/2020 21:34 5:46:31 Dependent Affected by the power issue at the main site Attached to HDC265 INC394314 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/19/2020 21:34 5:46:31 Dependent Affected by the power issue at the main site Attached to HDC265 INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 22:15 5:06:00 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 5:01:44 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor on main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394318 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/20/2020 0:10 3:10:01 Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise. He will restart it early this morning INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 3:08:01 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/20/2020 1:02 2:18:41 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 1:06:30 Power Generator failure (Indeterminate) Team is informed , ETA to be provide by them ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 01:32:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 07:32:52 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 3:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 3:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC394222 HAIDS237 CAHOUANE Sud ZTE C O&M FUEL 6/19/2020 16:47 10:37:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 8:59 PM. ETR to be provided. INC394328 HAIGA109 BAUMONT Grande-Anse ZTE B Talkpool 6/19/2020 23:38 3:46:49 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC394326 HDO199 PREMIERE_CITE Port-au-Prince Huawei A Talkpool 6/19/2020 23:19 2:51:38 Power Generator failure (Indeterminate) Red zone and located in a hospital that will be opened at 8:00 AM. Team will be on site at the time Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 01:35:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 07:35:44 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 3:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 301:01:09 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 293:17:01 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 169:57:09 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 135:49:09 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 57:08:09 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 44:08:01 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 42:17:01 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA: 08:00h INC394293 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/20/2020 2:34 37:33:09 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA to be provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 33:43:09 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 23:44:01 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 19:31:01 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 19:28:01 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 6:32:31 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 0:48:49 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 02:21:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 08:21:49 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 8 9 8 16 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 6 2 0 24 ZTE 13 13 4 0 13 Huawei 4 4 4 0 4 Network 39 23 10 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 5 0 3 12 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 582:27:06 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 424:08:06 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 202:59:22 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 161:43:27 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 86:16:04 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D Digicel 6/16/2020 18:46 81:18:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Follow up is ongoing by concern team. INC392687 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/16/2020 18:46 81:18:58 Dependent Affected by the power issue at the main site Affected by HDC304 INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/16/2020 18:46 81:18:58 Dependent Affected by the power issue at the main site Affected by HDC304 INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 70:47:22 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 58:30:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 56:26:22 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 41:00:58 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 34:47:27 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 28:03:03 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 23:16:22 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D O&M FUEL 6/19/2020 4:38 23:14:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 6:00 PM. ETR to be provided. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 22:44:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 22:39:58 Power Power Failure (Indeterminate) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/19/2020 13:30 14:35:03 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M Fuel 6/19/2020 17:06 10:59:03 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 10:25PM. ETR to be provide by them INC394228 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 10:35:03 Dependent Affected by the power issue at the main site Affected by HDO308 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 10:35:03 Dependent Affected by the power issue at the main site Affected by HDO308 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 10:35:03 Dependent Affected by the power issue at the main site Attached to HDO308 INC394230 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/19/2020 17:30 10:22:56 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 9:55:27 Transmission Transmission (RSP Failure) The RSP is reported faulty, follow up is ongoing with Digicel TX team. INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 9:55:27 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 9:55:27 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 9:55:27 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 9:55:27 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 9:55:27 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 9:51:03 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/19/2020 18:44 9:09:22 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 11:06 PM. ETR to be provided. INC394251 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/19/2020 20:00 7:51:59 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/20/2020 at 7:15 AM INC394314 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/19/2020 21:34 6:30:58 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/7/2020) around 7:10AM INC394314 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/19/2020 21:34 6:30:58 Dependent Affected by the power issue at the main site Attached to HDC265 INC394314 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/19/2020 21:34 6:30:58 Dependent Affected by the power issue at the main site Attached to HDC265 INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 5:34:30 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394318 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/20/2020 0:10 3:42:47 Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise. He will restart it early this morning INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 3:40:47 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 1:50:57 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC394342 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 2:48 1:03:11 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 AM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 05:18:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 11:18:39 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 20th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 20th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 585:14:21 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 426:55:21 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 205:42:11 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 164:25:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 88:58:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 73:30:11 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 61:17:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 59:09:11 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 43:42:39 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 37:29:08 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 30:44:44 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 25:59:11 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D O&M FUEL 6/19/2020 4:38 25:57:42 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 6:00 PM. ETR to be provided. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 25:27:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 25:22:47 Power Power Failure (Indeterminate) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 6/19/2020 13:30 17:16:44 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 4:35PM. ETR to be provide by them INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M Fuel 6/19/2020 17:06 13:40:44 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 10:25PM. ETR to be provide by them INC394228 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 13:16:44 Dependent Affected by the power issue at the main site Affected by HDO308 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 13:16:44 Dependent Affected by the power issue at the main site Affected by HDO308 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 13:16:44 Dependent Affected by the power issue at the main site Attached to HDO308 INC394230 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/19/2020 17:30 13:05:45 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site. ETA: 08:00h INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 12:42:42 Transmission Transmission (RSP Failure) The RSP is expected to be available at Turgeau building at around 9:30 AM. INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 12:42:42 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 12:42:42 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 12:42:42 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 12:42:42 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 12:42:42 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 12:32:44 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/19/2020 18:44 11:52:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 11:06 PM. ETR to be provided. INC394314 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/19/2020 21:34 9:12:39 Power Generator failure (Indeterminate) Talkpool is refuses to go to this site at night. Due to the insecurity ETA (6/7/2020) around 7:10AM INC394314 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/19/2020 21:34 9:12:39 Dependent Affected by the power issue at the main site Attached to HDC265 INC394314 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/19/2020 21:34 9:12:39 Dependent Affected by the power issue at the main site Attached to HDC265 INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 22:15 8:32:08 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 8:17:19 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 6:23:36 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon. INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/20/2020 1:02 5:44:49 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 4:32:38 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC394296 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/20/2020 4:12 2:23:48 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC394297 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse Ericsson 2G+3G C Talkpool 6/20/2020 4:21 2:15:05 Power Power Failure (Indeterminate) Team is on site INC394403 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/20/2020 5:03 1:43:47 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC394403 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 5:03 1:43:47 Dependent Affected by the power issue at the main site Affected by HDN027 INC394351 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 5:26 1:12:42 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 AM INC394407 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/20/2020 6:06 0:40:52 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394405 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 5:57 0:38:33 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC394405 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 0:38:33 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 0:38:33 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 0:38:33 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394406 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/20/2020 5:58 0:37:54 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC394303 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/20/2020 6:02 0:33:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC394222 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/20/2020 6:25 0:10:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 8:59 PM. ETR to be provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 304:17:06 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 284:47:42 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 173:13:06 RBS RBS Fault (Indeterminate) BSC Team is aware of that issue and was working with field team. Feedback expected from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 139:05:06 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 60:24:06 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/18/2020 13:50 40:49:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 36:59:06 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 35:38:42 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 33:47:42 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 15:14:42 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 11:00:45 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 10:58:42 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 9:48:28 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA: 08:00h INC394293 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/20/2020 2:34 4:04:46 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA: 09:00h INC394406 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 6/20/2020 5:58 0:40:49 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 19th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 19th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 19th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 19th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394337 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/15/2020 21:03 6/20/2020 1:30 100:26:44 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine Knocking Spare Genset swapping has been performed INC394342 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 2:48 6/20/2020 5:08 2:19:05 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed, auto mode no cycled OK Genset restarted manually and put on auto back. INC394345 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 3:48 6/20/2020 5:49 2:00:57 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK 2 gal. of coolant added and genset restarted INC394345 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 3:48 6/20/2020 5:49 2:00:57 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO554 Cascaded Back up with the main site INC394251 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/19/2020 20:00 6/20/2020 6:36 10:35:53 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Feedback will expected from concerned team INC394189 HGA015 KADWA Nippes Ericsson 2G B Talkpool 6/19/2020 16:02 6/19/2020 19:40 3:38:00 4:00:00 Compliant Power Generator failure (Magnetic pickup failure) Magnetic pickup was loose OK Tightened magnetic sensor and restarted generator INC393902 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/18/2020 22:08 6/19/2020 21:18 23:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC394193 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/19/2020 19:26 6/19/2020 21:25 1:59:04 4:00:00 Compliant Power Power Failure (E-power system fail) E-power system failed OK RBS has been boosted with AC current INC393831 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/18/2020 19:02 6/19/2020 22:00 26:58:06 4:00:00 Not Compliant Power Power Failure (Indeterminate) Inverter was OFF Need to be justified Inverter has been turned ON INC393996 HDS010 CAP_LANMANDOU Sud-Est Ericsson 2G B Talkpool 6/19/2020 10:50 6/19/2020 23:05 12:15:24 4:00:00 Not Compliant Transmission Transmission (RAU failure) Faulty RAU2 at far end HDS002 Spare RAU has been replaced INC394035 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/19/2020 18:50 6/20/2020 0:15 5:25:24 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS245 Cascaded Back on air with the main site INC394035 HDS225 NERETTE Sud Ericsson 2G B Talkpool 6/19/2020 18:50 6/20/2020 0:15 5:25:24 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS245 Cascaded Back on air with the main site INC394035 HDS264 TETE L'ETANG Sud Ericsson 2G D Talkpool 6/19/2020 18:50 6/20/2020 0:15 5:25:24 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS245 Cascaded Back on air with the main site INC394035 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/19/2020 18:50 6/20/2020 0:15 5:25:24 4:00:00 Not Compliant Power Power Failure (Indeterminate) Fuel tank was empty Fuel Delivery Delay 5 gallons of fuel added and genset restarted INC394318 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/20/2020 0:10 6/20/2020 6:23 6:12:49 4:00:00 Not Compliant Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise. Need to be justified HPU has been restarted by owner INC394082 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/19/2020 13:10 6/19/2020 17:39 4:29:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details to be provided by the contractor INC394224 HDC155 MORNE_SALINE Artibonite Ericsson 2G D Talkpool 6/19/2020 17:06 6/19/2020 20:33 3:27:00 4:00:00 Compliant Transmission Transmission (RAU failure) RAU issue in the far end SDH006 OK Cold restart applied on RAU at SDH006 INC394224 HDC169 MORNE_DUPUY Artibonite Ericsson 2G D Talkpool 6/19/2020 17:06 6/19/2020 20:33 3:27:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Site will back on air once the issue solved at SDH006 OK Back in service with the main site INC394224 HDC178 DUPUYO Artibonite Ericsson 2G D Talkpool 6/19/2020 17:06 6/19/2020 20:33 3:27:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Site will back on air once the issue solved at SDH006 OK Back in service with the main site INC394224 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/19/2020 17:06 6/19/2020 20:33 3:27:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Site will back on air once the issue solved at SDH006 OK Back in service with the main site INC394224 HDC163 LACUL Artibonite Ericsson 2G D Talkpool 6/19/2020 17:06 6/19/2020 20:33 3:27:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Site will back on air once the issue solved at SDH006 OK Back in service with the main site INC394224 HDC168 CARREFOUR_TELE Artibonite Ericsson 2G D Talkpool 6/19/2020 17:06 6/19/2020 20:33 3:27:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Site will back on air once the issue solved at SDH006 OK Back in service with the main site INC394183 HDN235 FERRIER Nord-Est Ericsson 2G D Talkpool 6/19/2020 17:58 6/19/2020 20:54 2:56:00 4:00:00 Compliant Power Generator failure (High temperature) High fan belt due to broken fan belt OK The broken fan belt has been replaced INC394183 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/19/2020 17:58 6/19/2020 20:54 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN235 OK Back in service with the main site INC394183 HDN234 GRAND_CHEMIN Nord-Est Ericsson 2G D Talkpool 6/19/2020 17:58 6/19/2020 20:54 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN235 OK Back in service with the main site INC394183 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 6/19/2020 17:58 6/19/2020 20:54 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN235 OK Back in service with the main site INC394183 HDN233 TERRE_BATTE Nord-Est Ericsson 2G D Talkpool 6/19/2020 17:58 6/19/2020 20:54 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN235 OK Back in service with the main site INC394187 HDN246 K_FOU_BATTANT Nord Ericsson 2G D Talkpool 6/19/2020 18:14 6/19/2020 21:36 3:22:00 4:00:00 Compliant Power Generator failure (Battery Failure) Fail to start, cable battery loose OK Cable tight and genset restarted. INC392652 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/16/2020 16:11 6/19/2020 21:12 77:00:55 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) (Engine Knocking ) Fuel Delivery Delay Site is back in service on a portable Genset. INC392652 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/16/2020 16:11 6/19/2020 21:12 77:00:55 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN027 Cascaded Cable tight and genset restarted. INC394095 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/19/2020 13:54 6/19/2020 23:12 9:17:31 4:00:00 Not Compliant Transmission Transmission (RAU failure) RAU Faulty, Need to be justified RCA and resolution details still pending from talkpool side Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC393415 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/19/2020 18:50 6/20/2020 0:15 5:25:24 4:00:00 Not Compliant Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 Cascaded Back on air with the main site INC393415 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/19/2020 18:50 6/20/2020 0:15 5:25:24 4:00:00 Not Compliant Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 Cascaded Back on air with the main site INC393415 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/19/2020 18:50 6/20/2020 0:15 5:25:24 4:00:00 Not Compliant Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDS245 Cascaded Back on air with the main site INC393458 HDC263 PONT_SONDE Artibonite Ericsson 2G B Talkpool 6/19/2020 8:30 6/19/2020 22:43 14:13:00 4:00:00 Not Compliant RBS RBS Fault ( DUG Faulty) ( DUG Faulty) Spare DUG has been replaced. INC393391 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/18/2020 7:45 6/19/2020 22:43 38:58:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Fiber Faulty, Need to be justified RCA and resolution details still pending from talkpool side Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 06:31:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 12:31:04 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 12 12 12 16 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 6 2 0 23 ZTE 18 18 4 0 18 Huawei 3 3 3 0 3 Network 41 27 9 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 7 0 3 12 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 586:58:59 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 428:39:59 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 207:29:59 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 166:01:59 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 90:46:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 75:17:59 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 63:01:59 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 60:56:59 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 45:19:59 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 39:05:59 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 32:21:59 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 27:46:59 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D O&M FUEL 6/19/2020 4:38 27:45:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 6:00 PM. ETR to be provided. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 27:15:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 27:10:59 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 6/19/2020 13:30 18:53:59 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 4:35PM. ETR to be provide by them INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M Fuel 6/19/2020 17:06 15:17:59 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 10:25PM. ETR to be provide by them INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 14:53:59 Dependent Affected by the power issue at the main site Site will back on air once issue solved at HDO308 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 14:53:59 Dependent Affected by the power issue at the main site Site will back on air once issue solved at HDO308 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 14:53:59 Dependent Affected by the power issue at the main site Site will back on air once issue solved at HDO308 INC394230 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/19/2020 17:30 14:53:59 Power Power Failure (Indeterminate) Team has been informed ETA: 08:00AM expired, more update is expected from team. INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 14:27:59 Transmission Transmission (RSP Failure) The RSP is reported faulty, follow up is ongoing with Digicel TX team. INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 14:27:59 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 14:27:59 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 14:27:59 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 14:27:59 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 14:27:59 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 14:09:59 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/19/2020 18:44 13:39:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 11:06 PM. ETR to be provided. INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 22:15 10:08:59 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 10:05:59 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 8:11:59 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon. INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/20/2020 1:02 7:21:59 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 6:09:59 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC394296 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/20/2020 4:12 4:11:59 Power Power Failure (Indeterminate) Portable genset is out of fuel. Next update to share when available INC394403 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/20/2020 5:03 3:20:59 Power Generator failure (Indeterminate) Backup genset out of fuel, ETR is expected from Talkpool Team INC394403 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 5:03 3:20:59 Dependent Affected by the power issue at the main site Affected by HDN027 INC394351 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 5:26 2:57:59 Power Generator failure (Indeterminate) Team is waiting for access INC394405 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 5:57 2:26:59 Power Power Failure (Indeterminate) Backup genset is out of fuel, Team is on the way to reach site ETA 10:00AM INC394405 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 2:26:59 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 2:26:59 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 2:26:59 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394406 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/20/2020 5:58 2:25:59 Power Power Failure (Indeterminate) Team is on site. INC394303 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/20/2020 6:02 2:21:59 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC394407 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/20/2020 6:06 2:17:59 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394222 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/20/2020 6:25 1:58:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 8:59 PM. ETR to be provided. INC394326 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 6:49 1:34:59 Power Generator failure (Indeterminate) Power team will check the site at 8:18 AM INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/20/2020 7:11 1:12:59 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC394417 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/20/2020 7:25 0:58:59 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC394361 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/20/2020 7:25 0:58:59 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 0:46:59 Power Power Failure (Indeterminate) Team is waiting for access. INC394415 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 7:53 0:30:59 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 07:46:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 13:46:22 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 12 13 12 17 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 6 2 0 26 ZTE 20 20 5 0 23 Huawei 5 5 5 0 5 Network 48 31 12 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 6 0 4 14 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 588:19:39 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 430:00:39 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 208:50:39 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 167:22:39 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 92:07:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 76:38:39 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 64:22:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 62:17:39 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 46:40:39 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 40:26:39 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 33:42:39 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 29:07:39 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 28:36:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 28:31:39 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 6/19/2020 13:30 20:14:39 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 4:35PM. ETR to be provide by them INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M Fuel 6/19/2020 17:06 16:38:39 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 10:25PM. ETR to be provide by them INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 16:14:39 Dependent Affected by the power issue at the main site Site will back on air once issue solved at HDO308 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 16:14:39 Dependent Affected by the power issue at the main site Site will back on air once issue solved at HDO308 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 16:14:39 Dependent Affected by the power issue at the main site Site will back on air once issue solved at HDO308 INC394230 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/19/2020 17:30 16:14:39 Power Power Failure (Indeterminate) Team cannot provide update. INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 15:48:39 Transmission Transmission (RSP Failure) The RSP is reported faulty, follow up is ongoing with Digicel TX team. INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 15:48:39 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 15:48:39 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 15:48:39 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 15:48:39 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 15:48:39 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 15:30:39 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/19/2020 18:44 15:00:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 11:06 PM. ETR to be provided. INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 22:15 11:29:39 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 11:26:39 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/20/2020 1:02 8:42:39 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 7:30:39 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC394403 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/20/2020 5:03 4:41:39 Power Generator failure (Indeterminate) Backup genset out of fuel, ETR is expected from Talkpool Team INC394403 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 5:03 4:41:39 Dependent Affected by the power issue at the main site Affected by HDN027 INC394405 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 5:57 3:47:39 Power Power Failure (Indeterminate) Backup genset is out of fuel, Team is on the way to reach site ETA 10:00AM INC394405 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 3:47:39 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 3:47:39 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 3:47:39 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394406 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/20/2020 5:58 3:46:39 Power Power Failure (Indeterminate) Team is still on site. INC394303 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/20/2020 6:02 3:42:39 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC394407 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/20/2020 6:06 3:38:39 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394222 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/20/2020 6:25 3:19:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 8:59 PM. ETR to be provided. INC394326 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 6:49 2:55:39 Power Generator failure (Indeterminate) Team is working on the site INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/20/2020 7:11 2:33:39 Power Generator failure (Indeterminate) Team is informed , ETA 10:20AM INC394417 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/20/2020 7:25 2:19:39 Power Generator failure (Indeterminate) Team is informed. ETA 9:20 AM INC394361 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/20/2020 7:25 2:19:39 Transmission Transmission (Indeterminate) Tx team has been requested, ETA to be provided. INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 2:07:39 Power Power Failure (Indeterminate) Team is working on site. INC394363 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 7:49 1:55:39 Power Generator failure (Indeterminate) Team is informed , ETA 10:35AM INC394368 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/20/2020 8:30 1:14:39 Power Generator failure (Indeterminate) Team is informed , ETA 11:15AM INC394368 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/20/2020 8:30 1:14:39 Dependent Affected by the power issue at the main site Attached to HDC232 INC394368 Cow033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/20/2020 8:30 1:14:39 Dependent Affected by the power issue at the main site Attached to HDC232 INC394372 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 8:39 1:05:39 Power Generator failure (Indeterminate) Team is informed. ETA 9:50 AM INC394373 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/20/2020 8:42 1:02:39 Power Generator failure (Indeterminate) Team is informed , ETA 10:00AM INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 8:52 0:52:39 Power Generator failure (Indeterminate) Team is informed. ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC384401 HDO374 RUE_DU_PORT Ouest Huawei 2G+3G+LTE B 30-May-20 Security_Access Access issue sorted out. Escalated to talkpool but the genset reported broken. ETR not yet available Talkpool No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 07:56:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 13:56:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 307:32:47 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 299:40:47 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 176:28:47 RBS RBS Fault (Indeterminate) BSC Team was working on this case, awaiting feedback from them. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 142:20:47 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 63:39:47 Power Power Failure (DC Converter Failure) DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 50:31:47 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393462 HDN160 BODME_JN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 9:14 48:40:47 RBS RBS Fault (DTRU failure) DTRU Faulty, need to be replaced. ETR not yet provided INC393229 HGA002 MIRAGOANE Nippes Ericsson 2G A Talkpool 6/18/2020 17:40 40:14:47 RBS RBS Fault (Rectifier failure) Rectifier is faulty on site. New spare requested for replacement INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 30:07:47 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 25:54:47 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 25:51:47 Power Power Failure (Solar System failure) Solar system failed . Sector will be back up with the sunrise INC394188 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/19/2020 18:26 15:28:47 RBS RBS Fault (Indeterminate) Team cannot provide update. INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 13:04:47 RBS RBS Fault (Indeterminate) Sector S down. Team has been informed. ETA: 08:00h INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 9:42:47 Power Power Failure (Indeterminate) Team is working on site. INC394406 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 6/20/2020 5:58 3:56:47 Power Power Failure (Indeterminate) Team is on site. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 09:22:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 15:22:01 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 12 11 11 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 2 0 18 ZTE 22 22 6 0 22 Huawei 3 3 3 0 3 Network 41 30 11 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 7 0 4 12 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 589:55:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 431:36:08 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 210:26:08 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 168:58:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 93:43:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 78:14:08 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 65:58:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 63:53:08 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 48:16:08 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 42:02:08 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 35:18:08 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 30:43:08 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 30:12:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 30:07:08 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 6/19/2020 13:30 21:50:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 4:35PM. ETR 12:20AM INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M Fuel 6/19/2020 17:06 18:14:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 10:25PM. ETR 11:30AM INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 17:50:08 Dependent Affected by the Transmission issue at the main site Site will back on air once issue solved at HDO308 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 17:50:08 Dependent Affected by the Transmission issue at the main site Site will back on air once issue solved at HDO308 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 17:50:08 Dependent Affected by the Transmission issue at the main site Site will back on air once issue solved at HDO308 INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 17:24:08 Transmission Transmission (RSP Failure) The RSP is reported faulty, follow up is ongoing with Digicel TX team. INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/19/2020 18:44 16:36:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 11:06 PM. ETR to be provided. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 13:02:08 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 9:06:08 Power Generator failure (Indeterminate) Team will reach the site , ETA 1:00PM INC394403 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/20/2020 5:03 6:17:08 Power Generator failure (Indeterminate) Backup genset out of fuel, ETR is expected from Talkpool Team INC394403 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 5:03 6:17:08 Dependent Affected by the power issue at the main site Affected by HDN027 INC394405 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 5:57 5:23:08 Power Power Failure (Indeterminate) Backup genset is out of fuel, Team is aware, ETA 10:00AM expired, more update is expected from team. INC394405 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 5:23:08 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 5:23:08 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 5:23:08 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394303 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/20/2020 6:02 5:18:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC394407 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/20/2020 6:06 5:14:08 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394222 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/20/2020 6:25 4:55:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 8:59 PM. ETR to be provided. INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/20/2020 7:11 4:09:08 Power Generator failure (Indeterminate) Team working on site INC394361 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/20/2020 7:25 3:55:08 Transmission Transmission (Indeterminate) BSC team has been requested for support, team is working to solve the issue. INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 3:43:08 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394363 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M Fuel 6/20/2020 7:49 3:31:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020 , 10:00AM. ETR to be provide by them INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 8:52 2:28:08 Power Generator failure (Indeterminate) Team is working on the site INC394437 HDO462 FOND-BAPTISTE Centre Ericsson 2G D Talkpool 6/20/2020 10:22 0:58:08 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Jun 20 09:25:18 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 20 Jun 2020 15:25:18 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HDS237 had fuel added, if not up power team is required. Best Regards, [cid:image002.jpg at 01D646F5.76EA0B70] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Saturday, June 20, 2020 11:22 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 12 11 11 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 2 0 18 ZTE 22 22 6 0 22 Huawei 3 3 3 0 3 Network 41 30 11 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 7 0 4 12 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 589:55:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 431:36:08 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 210:26:08 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 168:58:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 93:43:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 78:14:08 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 65:58:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 63:53:08 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 48:16:08 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 42:02:08 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 35:18:08 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 30:43:08 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 30:12:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 30:07:08 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 6/19/2020 13:30 21:50:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 4:35PM. ETR 12:20AM INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M Fuel 6/19/2020 17:06 18:14:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 10:25PM. ETR 11:30AM INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 17:50:08 Dependent Affected by the Transmission issue at the main site Site will back on air once issue solved at HDO308 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 17:50:08 Dependent Affected by the Transmission issue at the main site Site will back on air once issue solved at HDO308 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 17:50:08 Dependent Affected by the Transmission issue at the main site Site will back on air once issue solved at HDO308 INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 17:24:08 Transmission Transmission (RSP Failure) The RSP is reported faulty, follow up is ongoing with Digicel TX team. INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/19/2020 18:44 16:36:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 11:06 PM. ETR to be provided. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 13:02:08 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 9:06:08 Power Generator failure (Indeterminate) Team will reach the site , ETA 1:00PM INC394403 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/20/2020 5:03 6:17:08 Power Generator failure (Indeterminate) Backup genset out of fuel, ETR is expected from Talkpool Team INC394403 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 5:03 6:17:08 Dependent Affected by the power issue at the main site Affected by HDN027 INC394405 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 5:57 5:23:08 Power Power Failure (Indeterminate) Backup genset is out of fuel, Team is aware, ETA 10:00AM expired, more update is expected from team. INC394405 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 5:23:08 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 5:23:08 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 5:23:08 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394303 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/20/2020 6:02 5:18:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC394407 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/20/2020 6:06 5:14:08 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394222 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/20/2020 6:25 4:55:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 8:59 PM. ETR to be provided. INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/20/2020 7:11 4:09:08 Power Generator failure (Indeterminate) Team working on site INC394361 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/20/2020 7:25 3:55:08 Transmission Transmission (Indeterminate) BSC team has been requested for support, team is working to solve the issue. INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 3:43:08 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394363 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M Fuel 6/20/2020 7:49 3:31:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020 , 10:00AM. ETR to be provide by them INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 8:52 2:28:08 Power Generator failure (Indeterminate) Team is working on the site INC394437 HDO462 FOND-BAPTISTE Centre Ericsson 2G D Talkpool 6/20/2020 10:22 0:58:08 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 09:26:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 15:26:30 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Noted From: John Ormonde Sent: Saturday, June 20, 2020 11:25 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: RE: NOC hourly report at 11:00 AM HDS237 had fuel added, if not up power team is required. Best Regards, [cid:image001.jpg at 01D646F5.A09D8D20] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Saturday, June 20, 2020 11:22 AM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; journal.ht at talkpool.com; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M > Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 9 12 11 11 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 2 0 18 ZTE 22 22 6 0 22 Huawei 3 3 3 0 3 Network 41 30 11 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 7 0 4 12 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 589:55:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 431:36:08 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 210:26:08 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 168:58:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 93:43:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 78:14:08 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 65:58:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 63:53:08 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 48:16:08 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 42:02:08 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 35:18:08 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 30:43:08 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 30:12:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 30:07:08 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 6/19/2020 13:30 21:50:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 4:35PM. ETR 12:20AM INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M Fuel 6/19/2020 17:06 18:14:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/19/2020 , 10:25PM. ETR 11:30AM INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 17:50:08 Dependent Affected by the Transmission issue at the main site Site will back on air once issue solved at HDO308 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 17:50:08 Dependent Affected by the Transmission issue at the main site Site will back on air once issue solved at HDO308 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 17:50:08 Dependent Affected by the Transmission issue at the main site Site will back on air once issue solved at HDO308 INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 17:24:08 Transmission Transmission (RSP Failure) The RSP is reported faulty, follow up is ongoing with Digicel TX team. INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 17:24:08 Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/19/2020 18:44 16:36:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 11:06 PM. ETR to be provided. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 13:02:08 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 9:06:08 Power Generator failure (Indeterminate) Team will reach the site , ETA 1:00PM INC394403 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/20/2020 5:03 6:17:08 Power Generator failure (Indeterminate) Backup genset out of fuel, ETR is expected from Talkpool Team INC394403 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 5:03 6:17:08 Dependent Affected by the power issue at the main site Affected by HDN027 INC394405 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 5:57 5:23:08 Power Power Failure (Indeterminate) Backup genset is out of fuel, Team is aware, ETA 10:00AM expired, more update is expected from team. INC394405 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 5:23:08 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 5:23:08 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 5:23:08 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394303 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/20/2020 6:02 5:18:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC394407 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/20/2020 6:06 5:14:08 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394222 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/20/2020 6:25 4:55:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 8:59 PM. ETR to be provided. INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/20/2020 7:11 4:09:08 Power Generator failure (Indeterminate) Team working on site INC394361 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/20/2020 7:25 3:55:08 Transmission Transmission (Indeterminate) BSC team has been requested for support, team is working to solve the issue. INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 3:43:08 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394363 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M Fuel 6/20/2020 7:49 3:31:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020 , 10:00AM. ETR to be provide by them INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 8:52 2:28:08 Power Generator failure (Indeterminate) Team is working on the site INC394437 HDO462 FOND-BAPTISTE Centre Ericsson 2G D Talkpool 6/20/2020 10:22 0:58:08 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 10377 bytes Desc: image002.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 10:38:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 16:38:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 310:15:43 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 302:23:43 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 179:11:43 RBS RBS Fault (Indeterminate) Tx team is working on site. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 145:03:43 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 53:14:43 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 32:50:43 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 28:37:43 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 28:34:43 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 18:23:43 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 22:15 14:22:43 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 12:25:43 RBS RBS Fault (Indeterminate) Tx team has been requested, team is aware ETA to be provided. INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/20/2020 1:02 11:35:43 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394406 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 6/20/2020 5:58 6:39:43 Power Power Failure (Indeterminate) Sectors remains down after refueling, team is aware ETA to be provided. INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/20/2020 9:04 3:33:43 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 12:24:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 18:24:03 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 6 10 11 11 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 6 2 0 19 ZTE 14 14 3 0 14 Huawei 5 5 5 0 5 Network 36 25 10 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 5 9 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 592:56:26 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 434:37:26 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 213:27:26 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 171:59:26 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 96:44:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 81:15:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 68:59:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 66:54:26 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 51:17:26 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 45:03:26 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 38:19:26 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 33:44:26 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 33:13:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 33:08:26 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 16:03:26 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 12:07:26 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC394403 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/20/2020 5:03 9:18:26 Power Generator failure (Indeterminate) Backup genset out of fuel, ETR is expected from Talkpool Team INC394403 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 5:03 9:18:26 Dependent Affected by the power issue at the main site Attached to HDN027 INC394405 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 5:57 8:24:26 Power Power Failure (Indeterminate) Backup genset is out of fuel, Team cannot provide update. INC394405 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 8:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 8:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 8:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 7:10:26 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 6:44:26 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394363 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 7:49 6:32:26 Transmission Transmission (Indeterminate) Site remains down after power Team intervention , Tx Team will reach the site .ETA 3:20PM INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/20/2020 8:52 5:29:26 Power Generator failure (Fuel issue) Fuel team is informed 6/20/2020 11:35 AM. ETR to be provided by them INC394422 HDO653 DAJINA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/20/2020 8:53 5:28:26 Transmission Transmission (Indeterminate) After power team intervention, Tx team is requested. ETA 2:20 PM INC394437 HDO462 FOND-BAPTISTE Centre Ericsson 2G D Talkpool 6/20/2020 10:22 3:59:26 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC394452 HDN224 BORGNE Centre Ericsson 2G+3G B Talkpool 6/20/2020 12:02 2:19:26 Power Generator failure (Indeterminate) Team is informed , ETA 3:00PM INC394452 HDN126 AUX_BORGNES Centre Ericsson 2G C Talkpool 6/20/2020 12:02 2:19:26 Dependent Affected by the power issue at the main site Attached to HDN224 INC394095 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/20/2020 12:16 2:05:26 Transmission Transmission (RAU failure) RAU faulty on site , spare requested for replacement INC394462 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/20/2020 13:11 1:10:26 Power Power Failure (Indeterminate) Team is aware, ETA 4:00PM. INC394463 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 13:14 1:07:26 Power Generator failure (Indeterminate) Team is informed. ETA 2:45 PM INC394521 HDC154 SAVANNE_LONGUE Centre Ericsson 2G D Talkpool 6/20/2020 13:26 0:55:26 Power Generator failure (Indeterminate) Team is informed , ETA 3:30PM INC394521 HDC172 MACADON Centre Ericsson 2G D Talkpool 6/20/2020 13:26 0:55:26 Dependent Affected by the power issue at the main site Attached to HDC154 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 12:31:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 18:31:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 312:06:48 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 304:14:48 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 181:02:48 RBS RBS Fault (Indeterminate) Tx team is still working on site. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 146:54:48 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 55:05:48 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 48:38:48 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 34:41:48 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 30:28:48 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 30:25:48 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 20:14:48 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 22:15 16:13:48 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 14:16:48 RBS RBS Fault (Indeterminate) Tx team has been requested, team is aware ETA 2:30PM.. INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/20/2020 1:02 13:26:48 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/20/2020 1:02 13:26:48 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/20/2020 9:04 5:24:48 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat Jun 20 12:42:17 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 20 Jun 2020 18:42:17 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 592:56:26 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 434:37:26 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 06-11-2020 16:54 213:27:26 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 171:59:26 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 96:44:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 81:15:26 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT IS PROCESSING INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 68:59:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 66:54:26 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 51:17:26 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B DIGICEL 6/18/2020 17:18 45:03:26 Power Generator failure (Indeterminate) ENGINE KNOCKING. ASSESSMENT IS REPORT SUBMITTED. DIGICEL TO PROVIDE SOLUTION INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 38:19:26 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 33:44:26 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 33:13:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 33:08:26 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A DIGICEL 6/19/2020 22:18 16:03:26 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. ISSUE ESCALATED TO CANEZ FOR ADVICE DUE TO HPU STILL UNDER WARRENTY INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 12:07:26 Power Generator failure (Indeterminate) TEAM HAD MOTORCUCLE FUEL ISSUE. REVICED ETA 4PM INC394403 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/20/2020 5:03 09:18:26 Power Generator failure (Indeterminate) PORTABLE GENSET OUT OF FUEL. TEAM COULDN'T FIND THE GASOLINE YET DUE TO CRISIS. FOLLOW UP ON GOING INC394403 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 5:03 09:18:26 Dependent Affected by the power issue at the main site Attached to HDN027 INC394405 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 5:57 08:24:26 Power Power Failure (Indeterminate) ENGINE KNOCKING. GENSET WILL ARRIVE AT SITE BY 3PM. INC394405 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 08:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 08:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 08:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 07:10:26 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 06:44:26 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394363 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 7:49 06:32:26 Transmission Transmission (Indeterminate) TX TEAM WORKING ON SITE INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/20/2020 8:52 05:29:26 Fuel Generator failure (Fuel issue) Fuel team is informed 6/20/2020 11:35 AM. ETR to be provided by them INC394422 HDO653 DAJINA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/20/2020 8:53 05:28:26 Transmission Transmission (Indeterminate) After power team intervention, Tx team is requested. ETA 2:20 PM INC394437 HDO462 FOND-BAPTISTE Centre Ericsson 2G D Talkpool 6/20/2020 10:22 03:59:26 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC394452 HDN224 BORGNE Centre Ericsson 2G+3G B Talkpool 6/20/2020 12:02 02:19:26 Power Generator failure (Indeterminate) Team is informed , ETA 3:00PM INC394452 HDN126 AUX_BORGNES Centre Ericsson 2G C Talkpool 6/20/2020 12:02 02:19:26 Dependent Affected by the power issue at the main site Attached to HDN224 INC394095 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/20/2020 12:16 02:05:26 Transmission Transmission (RAU failure) RAU faulty on site , spare requested for replacement INC394462 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/20/2020 13:11 01:10:26 Power Power Failure (Indeterminate) Team is aware, ETA 4:00PM. INC394463 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 13:14 01:07:26 Power Generator failure (Indeterminate) TEAM IS ON THE WAY REVISED ETA 3:20PM INC394521 HDC154 SAVANNE_LONGUE Centre Ericsson 2G D Talkpool 6/20/2020 13:26 00:55:26 Power Generator failure (Indeterminate) Team is informed , ETA 3:30PM INC394521 HDC172 MACADON Centre Ericsson 2G D Talkpool 6/20/2020 13:26 00:55:26 Dependent Affected by the power issue at the main site Attached to HDC154 Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 20 June 2020 14:25 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 6 10 11 11 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 6 2 0 19 ZTE 14 14 3 0 14 Huawei 5 5 5 0 5 Network 36 25 10 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 5 9 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 592:56:26 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 434:37:26 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 213:27:26 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 171:59:26 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 96:44:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 81:15:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 68:59:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 66:54:26 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 51:17:26 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 45:03:26 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 38:19:26 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 33:44:26 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 33:13:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 33:08:26 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 16:03:26 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 12:07:26 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC394403 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/20/2020 5:03 9:18:26 Power Generator failure (Indeterminate) Backup genset out of fuel, ETR is expected from Talkpool Team INC394403 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 5:03 9:18:26 Dependent Affected by the power issue at the main site Attached to HDN027 INC394405 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 5:57 8:24:26 Power Power Failure (Indeterminate) Backup genset is out of fuel, Team cannot provide update. INC394405 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 8:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 8:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 8:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 7:10:26 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 6:44:26 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394363 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 7:49 6:32:26 Transmission Transmission (Indeterminate) Site remains down after power Team intervention , Tx Team will reach the site .ETA 3:20PM INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/20/2020 8:52 5:29:26 Power Generator failure (Fuel issue) Fuel team is informed 6/20/2020 11:35 AM. ETR to be provided by them INC394422 HDO653 DAJINA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/20/2020 8:53 5:28:26 Transmission Transmission (Indeterminate) After power team intervention, Tx team is requested. ETA 2:20 PM INC394437 HDO462 FOND-BAPTISTE Centre Ericsson 2G D Talkpool 6/20/2020 10:22 3:59:26 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC394452 HDN224 BORGNE Centre Ericsson 2G+3G B Talkpool 6/20/2020 12:02 2:19:26 Power Generator failure (Indeterminate) Team is informed , ETA 3:00PM INC394452 HDN126 AUX_BORGNES Centre Ericsson 2G C Talkpool 6/20/2020 12:02 2:19:26 Dependent Affected by the power issue at the main site Attached to HDN224 INC394095 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/20/2020 12:16 2:05:26 Transmission Transmission (RAU failure) RAU faulty on site , spare requested for replacement INC394462 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/20/2020 13:11 1:10:26 Power Power Failure (Indeterminate) Team is aware, ETA 4:00PM. INC394463 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 13:14 1:07:26 Power Generator failure (Indeterminate) Team is informed. ETA 2:45 PM INC394521 HDC154 SAVANNE_LONGUE Centre Ericsson 2G D Talkpool 6/20/2020 13:26 0:55:26 Power Generator failure (Indeterminate) Team is informed , ETA 3:30PM INC394521 HDC172 MACADON Centre Ericsson 2G D Talkpool 6/20/2020 13:26 0:55:26 Dependent Affected by the power issue at the main site Attached to HDC154 * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[81693238].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[81693238].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: F22D5DC616534F178CCE4E566106B779.png Type: image/png Size: 132 bytes Desc: F22D5DC616534F178CCE4E566106B779.png URL: From Francois.Boyer at digicelgroup.com Sat Jun 20 13:17:57 2020 From: Francois.Boyer at digicelgroup.com (Francois Boyer) Date: Sat, 20 Jun 2020 19:17:57 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: Hello Nikhil, Digicel is not providing any Solution for genset that you manage to get broken. Please stop such comment: ? ENGINE KNOCKING. ASSESSMENT IS REPORT SUBMITTED. DIGICEL TO PROVIDE SOLUTION Better ensure management of the field make the proper maintenance and corrective actions to avoid such failure. Regards! From: Nikhil Govind [mailto:nikhil.govind at talkpool.com] Sent: Saturday, June 20, 2020 2:42 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 2:00 PM Hello NOC, Please see the updated comments Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 592:56:26 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 434:37:26 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 06-11-2020 16:54 213:27:26 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 171:59:26 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 96:44:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 81:15:26 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT IS PROCESSING INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 68:59:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 66:54:26 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 51:17:26 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B DIGICEL 6/18/2020 17:18 45:03:26 Power Generator failure (Indeterminate) ENGINE KNOCKING. ASSESSMENT IS REPORT SUBMITTED. DIGICEL TO PROVIDE SOLUTION INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 38:19:26 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 33:44:26 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 33:13:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 33:08:26 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A DIGICEL 6/19/2020 22:18 16:03:26 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. ISSUE ESCALATED TO CANEZ FOR ADVICE DUE TO HPU STILL UNDER WARRENTY INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 12:07:26 Power Generator failure (Indeterminate) TEAM HAD MOTORCUCLE FUEL ISSUE. REVICED ETA 4PM INC394403 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/20/2020 5:03 09:18:26 Power Generator failure (Indeterminate) PORTABLE GENSET OUT OF FUEL. TEAM COULDN'T FIND THE GASOLINE YET DUE TO CRISIS. FOLLOW UP ON GOING INC394403 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 5:03 09:18:26 Dependent Affected by the power issue at the main site Attached to HDN027 INC394405 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 5:57 08:24:26 Power Power Failure (Indeterminate) ENGINE KNOCKING. GENSET WILL ARRIVE AT SITE BY 3PM. INC394405 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 08:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 08:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 08:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 07:10:26 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 06:44:26 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394363 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 7:49 06:32:26 Transmission Transmission (Indeterminate) TX TEAM WORKING ON SITE INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/20/2020 8:52 05:29:26 Fuel Generator failure (Fuel issue) Fuel team is informed 6/20/2020 11:35 AM. ETR to be provided by them INC394422 HDO653 DAJINA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/20/2020 8:53 05:28:26 Transmission Transmission (Indeterminate) After power team intervention, Tx team is requested. ETA 2:20 PM INC394437 HDO462 FOND-BAPTISTE Centre Ericsson 2G D Talkpool 6/20/2020 10:22 03:59:26 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC394452 HDN224 BORGNE Centre Ericsson 2G+3G B Talkpool 6/20/2020 12:02 02:19:26 Power Generator failure (Indeterminate) Team is informed , ETA 3:00PM INC394452 HDN126 AUX_BORGNES Centre Ericsson 2G C Talkpool 6/20/2020 12:02 02:19:26 Dependent Affected by the power issue at the main site Attached to HDN224 INC394095 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/20/2020 12:16 02:05:26 Transmission Transmission (RAU failure) RAU faulty on site , spare requested for replacement INC394462 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/20/2020 13:11 01:10:26 Power Power Failure (Indeterminate) Team is aware, ETA 4:00PM. INC394463 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 13:14 01:07:26 Power Generator failure (Indeterminate) TEAM IS ON THE WAY REVISED ETA 3:20PM INC394521 HDC154 SAVANNE_LONGUE Centre Ericsson 2G D Talkpool 6/20/2020 13:26 00:55:26 Power Generator failure (Indeterminate) Team is informed , ETA 3:30PM INC394521 HDC172 MACADON Centre Ericsson 2G D Talkpool 6/20/2020 13:26 00:55:26 Dependent Affected by the power issue at the main site Attached to HDC154 Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 20 June 2020 14:25 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 6 10 11 11 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 6 2 0 19 ZTE 14 14 3 0 14 Huawei 5 5 5 0 5 Network 36 25 10 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 5 9 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 592:56:26 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 434:37:26 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 213:27:26 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 171:59:26 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 96:44:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 81:15:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 68:59:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 66:54:26 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 51:17:26 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 45:03:26 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 38:19:26 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 33:44:26 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 33:13:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 33:08:26 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 20:51:26 Dependent Affected by the Transmission issue at the main site Affected by the link issue on HDO308-HDO309. Team is working on HDO309 INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 16:03:26 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 12:07:26 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC394403 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/20/2020 5:03 9:18:26 Power Generator failure (Indeterminate) Backup genset out of fuel, ETR is expected from Talkpool Team INC394403 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 5:03 9:18:26 Dependent Affected by the power issue at the main site Attached to HDN027 INC394405 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 5:57 8:24:26 Power Power Failure (Indeterminate) Backup genset is out of fuel, Team cannot provide update. INC394405 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 8:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 8:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394405 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 8:24:26 Dependent Affected by the power issue at the main site Affected by HAIGA115. INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 7:10:26 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 6:44:26 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394363 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 7:49 6:32:26 Transmission Transmission (Indeterminate) Site remains down after power Team intervention , Tx Team will reach the site .ETA 3:20PM INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/20/2020 8:52 5:29:26 Power Generator failure (Fuel issue) Fuel team is informed 6/20/2020 11:35 AM. ETR to be provided by them INC394422 HDO653 DAJINA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/20/2020 8:53 5:28:26 Transmission Transmission (Indeterminate) After power team intervention, Tx team is requested. ETA 2:20 PM INC394437 HDO462 FOND-BAPTISTE Centre Ericsson 2G D Talkpool 6/20/2020 10:22 3:59:26 Power Generator failure (Indeterminate) ETA expired , new ETA not yet available INC394452 HDN224 BORGNE Centre Ericsson 2G+3G B Talkpool 6/20/2020 12:02 2:19:26 Power Generator failure (Indeterminate) Team is informed , ETA 3:00PM INC394452 HDN126 AUX_BORGNES Centre Ericsson 2G C Talkpool 6/20/2020 12:02 2:19:26 Dependent Affected by the power issue at the main site Attached to HDN224 INC394095 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/20/2020 12:16 2:05:26 Transmission Transmission (RAU failure) RAU faulty on site , spare requested for replacement INC394462 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/20/2020 13:11 1:10:26 Power Power Failure (Indeterminate) Team is aware, ETA 4:00PM. INC394463 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 13:14 1:07:26 Power Generator failure (Indeterminate) Team is informed. ETA 2:45 PM INC394521 HDC154 SAVANNE_LONGUE Centre Ericsson 2G D Talkpool 6/20/2020 13:26 0:55:26 Power Generator failure (Indeterminate) Team is informed , ETA 3:30PM INC394521 HDC172 MACADON Centre Ericsson 2G D Talkpool 6/20/2020 13:26 0:55:26 Dependent Affected by the power issue at the main site Attached to HDC154 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 4081 bytes Desc: image003.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 132 bytes Desc: image005.png URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 14:26:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 20:26:40 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 5 11 7 6 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 7 2 0 16 ZTE 11 11 2 0 11 Huawei 2 2 2 0 2 Network 26 20 6 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 3 0 3 5 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 594:58:00 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 436:39:00 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Digicel 6/11/2020 16:54 215:29:00 Power Generator Failure (Engine broken) The engine is broken. Assessment report submitted to Digicel. Recovery plan to be provided by Digicel. Next update to share once available. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 174:01:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 98:46:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 83:17:00 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/17/2020 17:22 71:01:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 68:56:00 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 53:19:00 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 47:05:00 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 40:21:00 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 35:46:00 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 35:15:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 35:10:00 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 22:53:00 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309 INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 22:53:00 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309 INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 22:53:00 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309 INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 18:05:00 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 14:09:00 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC394403 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/20/2020 5:03 11:20:00 Power Generator failure (Indeterminate) Backup genset out of fuel, ETR is expected from Talkpool Team INC394403 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 5:03 11:20:00 Dependent Affected by the power issue at the main site Attached to HDN027 INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 9:12:00 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 8:46:00 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 7:31:00 Power Generator failure (Fuel issue) Fuel team is informed 6/20/2020 11:35 AM. ETR to be provided by them INC394452 HDN224 BORGNE Centre Ericsson 2G B Talkpool 6/20/2020 12:02 4:21:00 Power Generator failure (Indeterminate) Team working on site INC394452 HDN126 AUX_BORGNES Centre Ericsson 2G+3G C Talkpool 6/20/2020 12:02 4:21:00 Dependent Affected by the power issue at the main site Attached to HDN224 INC394529 HDN044 VIGIE Centre Ericsson 3G A Talkpool 6/20/2020 14:16 2:07:00 Transmission Transmission (Indeterminate) Team is informed , ETA 4:40PM INC394473 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G B Talkpool 6/20/2020 15:09 1:14:00 Power Generator failure (Indeterminate) Team is informed. ETA 5:14 PM INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 0:49:00 Power Power Failure (Indeterminate) Team is aware, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 16:25:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 22:25:52 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 316:02:34 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 308:10:34 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 184:58:34 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 150:50:34 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 59:01:34 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 52:34:34 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 38:37:34 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 34:24:34 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 34:21:34 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 24:10:34 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 22:15 20:09:34 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 18:12:34 RBS RBS Fault (Indeterminate) Tx team has been requested, team is aware ETA 2:30PM.. INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/20/2020 1:02 17:22:34 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/20/2020 1:02 17:22:34 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/20/2020 9:04 9:20:34 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394503 HDC205 BAPTISTE Centre Ericsson 2G D Talkpool 6/20/2020 16:42 1:42:34 Power Power Failure (Indeterminate) Team working on site Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 17:17:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 20 Jun 2020 23:17:22 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 20th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 20th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 597:45:30 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 439:26:30 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 218:16:30 Power Generator Failure (Engine broken) The engine is broken. Team is on site for genset swapping. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 176:48:30 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 101:33:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 86:04:30 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/17/2020 17:22 73:48:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 71:43:30 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 56:06:30 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 49:52:30 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 43:08:30 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 38:33:30 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 38:02:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 37:57:30 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 25:40:30 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 25:40:30 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 25:40:30 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 20:52:30 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 11:59:30 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 11:33:30 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 10:18:30 Power Generator failure (Fuel issue) Fuel team is informed 6/20/2020 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G B Talkpool 6/20/2020 14:44 4:26:30 Power Generator failure (Indeterminate) Team is waiting for access INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 3:36:30 Power Power Failure (Indeterminate) Team is aware, ETA 6:15PM expired, team requested more time to reach site, new ETA 7:30PM. INC394544 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/20/2020 16:26 2:44:30 Power Generator failure (Indeterminate) Team is informed , ETA 7:10PM INC394544 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/20/2020 16:26 2:44:30 Dependent Affected by the power issue at the main site Attached to HDC232 INC394544 Cow033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/20/2020 16:26 2:44:30 Dependent Affected by the power issue at the main site Attached to HDC232 INC394544 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 16:26 2:44:30 Dependent Affected by the power issue at the main site Attached to HDC232 INC394499 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 6/20/2020 16:55 2:15:30 Power Generator failure (Indeterminate) Team is informed. ETA 7:10 PM INC394568 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G B Talkpool 6/20/2020 17:45 1:25:30 Power Generator failure (Indeterminate) Team is informed. ETA 7:10 PM INC394569 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G B Talkpool 6/20/2020 18:05 1:05:30 Power Generator failure (Indeterminate) Team is informed. ETA 8:15 PM INC394545 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G B Talkpool 6/20/2020 18:05 1:05:30 Power Generator failure (Indeterminate) Team is working on the site Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 316:48:30 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 308:56:30 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 185:44:30 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 151:36:30 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 59:47:30 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 53:20:30 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 39:23:30 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 35:10:30 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 35:07:30 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/19/2020 18:14 24:56:30 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 22:15 20:55:30 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 18:58:30 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/20/2020 1:02 18:08:30 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/20/2020 1:02 18:08:30 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/20/2020 9:04 10:06:30 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394554 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/20/2020 17:10 2:00:30 Power Power Failure (Indeterminate) Team is informed , ETA 8:00PM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394415 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 7:53 6/20/2020 8:30 0:37:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Genset failed to start when EDH power switched OFF OK Genset restarted manually INC394351 HAIDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 5:26 6/20/2020 8:43 3:17:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage due to loose contact on starter battery OK Starter battery connection established and genset restarted. INC394372 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 8:39 6/20/2020 10:16 1:37:00 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed due to speed sensor OK Speed sensor adusted and genset restarted. INC394326 HDO199 PREMIERE_CITE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 6:49 6/20/2020 10:32 3:43:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due to illegal connection OK Illegal connection removed . 1 Gal. of water added, then genset restarted. INC394417 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/20/2020 7:25 6/20/2020 11:02 3:37:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to Front and rear seal issue OK 1 1/2 gal. of oil added and genset restarted. INC394184 HAIDO557 MARCHE_GASTON Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 6/20/2020 11:25 17:29:00 4:00:00 Not Compliant Transmission Transmission (RSP Failure) RSP faulty Need to be justified RSP has been changed. INC394184 HAIDO015 MORNE_DELIVRANS Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 6/20/2020 11:25 17:29:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 Cascaded Site back in service with the main site INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 6/20/2020 11:25 17:29:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 Cascaded Site back in service with the main site INC394184 HAIDO283 MARIANI_12 Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 6/20/2020 11:25 17:29:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 Cascaded Site back in service with the main site INC394184 HAIDO154 ROUTES_DES_RAILS Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/19/2020 17:56 6/20/2020 11:25 17:29:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 Cascaded Site back in service with the main site INC394184 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/19/2020 17:56 6/20/2020 11:25 17:29:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HAIDO557 Cascaded Site back in service with the main site INC394184 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/19/2020 17:56 6/20/2020 14:25 20:29:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to Front and rear seal issue Need to be justified 1 1/2 gal. of oil added and genset restarted. INC394422 HDO653 DAJINA Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/20/2020 8:53 6/20/2020 15:15 6:22:00 4:00:00 Not Compliant RBS RBS Fault (LAN Cable Failure) Loose contact on the LAN cable Need to be justified The LAN cable has been fixed to get the issue solved INC394449 HAIDO602 THOMASSIN_39 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 14:11 6/20/2020 16:30 2:19:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage due to loose contact on starter battery OK Starter battery connection established and genset restarted. INC394463 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 13:14 6/20/2020 16:43 3:29:00 4:00:00 Compliant Power Generator failure (Radiator failure) Load breaker tripped OK Load breaker tripped, over load, reset breaker INC394473 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G B Talkpool 6/20/2020 15:09 6/20/2020 17:03 1:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolutions are expected from team INC394297 HAIGA134 SHADA_ANSE D'AINAULT Grande-Anse Ericsson 2G+3G C Talkpool 6/20/2020 4:21 6/20/2020 7:45 3:24:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 2 gal oil added and genset has been restarted. INC394296 HDS245 GRISON Sud Ericsson 2G D Talkpool 6/20/2020 4:12 6/20/2020 9:00 4:48:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Need to be justified Genset swapping done, OLM P11 installed on site. INC384401 HDO374 RUE_DU_PORT Ouest Ericsson 2G+3G B Talkpool 5/30/2020 0:00 6/20/2020 10:50 514:50:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Need to be justified A new genset has been installed on site. INC394230 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/19/2020 17:30 6/20/2020 10:32 17:02:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Faulty Radiator Spare Radiator has been replaced. INC394222 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/20/2020 6:25 6/20/2020 9:56 3:31:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Site out of fuel OK Fuel has been added. INC394361 HDS303 MARIGOT Sud-Est Ericsson 2G B Talkpool 6/20/2020 7:25 6/20/2020 13:15 5:50:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution are pending. INC394406 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/20/2020 5:58 6/20/2020 13:30 7:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team purged the system and genset restarted. INC394008 HDS367 PONT JOUX Sud Ericsson 2G D O&M FUEL 6/19/2020 4:38 6/19/2020 11:02 6:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC394303 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/20/2020 6:02 6/20/2020 11:45 5:43:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) solar system fail Need to be justified Back up with sunrise. INC394246 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/19/2020 18:44 6/20/2020 13:48 19:04:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel has been added. INC394405 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 5:57 6/20/2020 15:53 9:56:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC394405 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 6/20/2020 15:53 9:56:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back on air with the main site INC394405 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 6/20/2020 15:53 9:56:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back on air with the main site INC394405 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/20/2020 5:57 6/20/2020 15:53 9:56:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back on air with the main site INC394462 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/20/2020 13:11 6/20/2020 16:15 3:04:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution are pending from the contractor. INC394532 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/20/2020 15:42 6/20/2020 18:00 2:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up without any intervention from power team. INC394314 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/19/2020 21:34 6/20/2020 9:34 12:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details to be provided by the contractor INC394314 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/19/2020 21:34 6/20/2020 9:34 12:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC265 Cascaded Back in service with the main site INC394314 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/19/2020 21:34 6/20/2020 9:34 12:00:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC265 Cascaded Back in service with the main site INC394384 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/20/2020 9:34 6/20/2020 10:34 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Commercial power restored INC394368 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/20/2020 8:30 6/20/2020 9:30 1:00:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp due to fan belt faulty OK Fan belt replaced, 1 gallon 1/4 of coolant added INC394368 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/20/2020 8:30 6/20/2020 9:30 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC232 Cascaded Back in service with the main site INC394368 Cow033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/20/2020 8:30 6/20/2020 9:30 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC232 Cascaded Back in service with the main site INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 8:30 6/20/2020 9:30 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC232 Cascaded Back in service with the main site INC394373 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/20/2020 8:42 6/20/2020 8:45 0:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Commercial power restored INC394407 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/20/2020 6:06 6/20/2020 11:40 5:34:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Site Back up with the sunrise INC394133 HDC322 TERRE_BLANCHE Centre Ericsson 2G D O&M Fuel 6/19/2020 13:30 6/20/2020 13:40 24:10:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay refueling has been performed INC394223 HDN320 GRANDE RIVIERE Centre Ericsson 2G D O&M Fuel 6/19/2020 17:06 6/20/2020 13:40 20:34:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay refueling has been performed INC394445 HDN235 FERRIER Centre Ericsson 2G D Talkpool 6/20/2020 11:06 6/20/2020 13:30 2:24:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp OK 1 gal coolant added and Genset has been restarted INC394445 HDN292 DUMAS Centre Ericsson 2G D Talkpool 6/20/2020 11:06 6/20/2020 13:30 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN235 Cascaded Back in service with the main site INC394445 HDN234 GRAND_CHEMIN Centre Ericsson 2G D Talkpool 6/20/2020 11:06 6/20/2020 13:30 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN235 Cascaded Back in service with the main site INC394445 HDN233 TERRE_BATTE Centre Ericsson 2G D Talkpool 6/20/2020 11:06 6/20/2020 13:30 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN235 Cascaded Back in service with the main site INC394445 HDN296 DILAIRE Centre Ericsson 2G D Talkpool 6/20/2020 11:06 6/20/2020 13:30 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN235 Cascaded Back in service with the main site INC394363 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 6/20/2020 7:49 6/20/2020 15:08 7:19:00 4:00:00 Not Compliant Power Transmission (Indeterminate) indeterminate Need to be justified Team has reset the CSU. INC394521 HDC154 SAVANNE_LONGUE Centre Ericsson 2G D Talkpool 6/20/2020 13:26 6/20/2020 15:40 2:14:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp OK 1 gallon of coolant added & Genset restarted. INC394521 HDC172 MACADON Centre Ericsson 2G D Talkpool 6/20/2020 13:26 6/20/2020 15:40 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC154 Cascaded Back in service with the main site INC394437 HDO462 FOND-BAPTISTE Centre Ericsson 2G D Talkpool 6/20/2020 10:22 6/20/2020 16:08 5:46:00 4:00:00 Not Compliant Power Generator failure (High temperature) High Temp due to fan belt faulty Need to be justified 1/2 gallon of coolant added and genset restarted INC394452 HDN224 BORGNE Centre Ericsson 2G+3G B Talkpool 6/20/2020 12:02 6/20/2020 15:15 3:13:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp due to radiator dirty OK Radiator washed , 0.25 gal. oil and 2 gal coolant added and genset restarted. INC394452 HDN126 AUX_BORGNES Centre Ericsson 2G C Talkpool 6/20/2020 12:02 6/20/2020 15:15 3:13:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN224 Cascaded Back in service with the main site INC394527 HDN244 BOSTAGE Centre Ericsson 2G D Talkpool 6/20/2020 14:30 6/20/2020 15:08 0:38:00 4:00:00 Compliant Power Transmission (Indeterminate) indeterminate OK RCA and resolution details to be provided by the contractor INC394469 HDN150 JEAN_RABEL Centre Ericsson 3G A Talkpool 6/20/2020 14:26 6/20/2020 15:26 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Commercial power restored INC394529 HDN044 VIGIE Centre Ericsson 3G A Talkpool 6/20/2020 14:16 6/20/2020 17:16 3:00:00 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW failure OK DUW power reset INC394340 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/20/2020 2:14 6/20/2020 16:16 14:02:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay 20 gal of fuel has been added by the fuel Team INC394607 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/20/2020 17:15 6/20/2020 18:15 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details to be provided by the contractor INC394607 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/20/2020 17:15 6/20/2020 18:15 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaded Back in service with the main site INC394607 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/20/2020 17:15 6/20/2020 18:15 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaded Back in service with the main site INC394607 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/20/2020 17:15 6/20/2020 18:15 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaded Back in service with the main site INC394607 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/20/2020 17:15 6/20/2020 18:15 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDN167 Cascaded Back in service with the main site Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394293 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/20/2020 2:34 6/20/2020 10:40 8:06:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending Need to be justified RCA and resolution are pending from the contractor. INC394406 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 6/20/2020 5:58 6/20/2020 13:30 7:32:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team purged the system and genset restarted. INC394188 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/19/2020 18:26 6/20/2020 22:15 27:49:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Site up after been reloaded. INC382340 HDS018 WOSS_LA_SALINE Sud-Est Ericsson 2G A Talkpool 6/17/2020 18:15 6/20/2020 14:35 68:20:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Spare RBS swapping have been made. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Mahesha.Shetty at digicelgroup.com Sat Jun 20 17:32:50 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Sat, 20 Jun 2020 23:32:50 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue In-Reply-To: References: Message-ID: Hi Chery, Again temp alarm observed hga040 Ola site Plz send the team to fix this issue permanently Note:- No Ola spare available if amp board/sfp gone faulty Thanks -----Original Message----- From: Jithin J Singh Sent: Friday, June 19, 2020 7:57 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello NOC, Please raise a ticket. Techeler Chrispin/TP (+509 3701 0979) is assigned to check the issue. Team will arrive on site by 8:45 PM. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 7:41 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: HGA040 OLA site observed temp issue Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat Jun 20 18:32:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 00:32:33 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 6 12 8 12 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 18 ZTE 8 8 1 0 10 Huawei 10 10 9 1 10 Network 33 23 11 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 2 9 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 598:52:05 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 440:33:05 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 219:25:41 Power Generator Failure (Engine broken) The engine is broken. Team is on site for genset swapping. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 177:44:35 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 102:42:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 87:13:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC383003 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G B Digicel 6/17/2020 17:22 74:55:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 72:52:41 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 57:02:06 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 50:48:35 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 44:04:11 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 39:42:41 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 39:11:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 39:06:17 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 26:36:11 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 26:36:11 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 26:36:11 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 22:00:49 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 12:55:19 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 12:42:24 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 11:24:30 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 5:32:44 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 4:45:24 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC394544 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/20/2020 16:26 3:40:35 Power Generator failure (Indeterminate) No alarm power found, TX team requested ETA to be provided. INC394544 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/20/2020 16:26 3:40:35 Dependent Affected by the power issue at the main site Attached to HDC232 INC394544 Cow033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/20/2020 16:26 3:40:35 Dependent Affected by the power issue at the main site Attached to HDC232 INC394544 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 16:26 3:40:35 Dependent Affected by the power issue at the main site Attached to HDC232 INC394499 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 6/20/2020 16:55 3:21:39 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC394574 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 18:39 1:37:36 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC394444 HAIDS219 RADIO_PARADIS Sud ZTE C Talkpool 6/20/2020 19:00 1:18:54 Power Power Failure (Indeterminate) Site sabotaged. Fuel has been stolen on site. next update will be share once available. INC394625 HAIDS222 BONNE_FIN Sud ZTE C Talkpool 6/20/2020 19:26 0:53:28 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC394579 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 19:24 0:52:06 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:00 PM INC394579 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/20/2020 19:24 0:52:06 Dependent Affected by the power issue at the main site Affected by HDO554 INC394580 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 19:32 0:44:23 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:15 PM INC394580 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/20/2020 19:32 0:44:23 Dependent Affected by the power issue at the main site Affected by HDO191 INC394582 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 6/20/2020 19:38 0:41:04 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC394582 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 19:38 0:41:04 Dependent Affected by the power issue at the main site Affected by HDO413. INC394581 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 19:36 0:40:13 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 19:31:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 01:31:26 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 9:00 PM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 318:18:18 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 284:47:42 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 187:14:18 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 153:06:18 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 35:38:42 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/20/2020 1:02 22:48:58 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/19/2020 22:15 20:27:43 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/20/2020 9:04 20:01:39 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 19:17:36 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 15:14:42 RBS RBS Fault (Indeterminate) TX team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 11:59:58 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 11:00:45 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 10:58:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 19:33:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 01:33:14 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Sat Jun 20 19:56:52 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Sun, 21 Jun 2020 01:56:52 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue In-Reply-To: References: Message-ID: Hello Mahesh, As discussed, team is on site and found the climate system working normally. The only issue found is the FAN module faulty on the equipment. A HW reset has been performed, however unit remains offline. Team is standby at the site and monitoring the climate system for identifying any unseen issues. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Saturday, June 20, 2020 7:33 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Luigi Roy ; Francois Boyer ; Shamir Stephane Supreme Subject: RE: HGA040 OLA site observed temp issue Hi Chery, Again temp alarm observed hga040 Ola site Plz send the team to fix this issue permanently Note:- No Ola spare available if amp board/sfp gone faulty Thanks -----Original Message----- From: Jithin J Singh Sent: Friday, June 19, 2020 7:57 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello NOC, Please raise a ticket. Techeler Chrispin/TP (+509 3701 0979) is assigned to check the issue. Team will arrive on site by 8:45 PM. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 7:41 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: HGA040 OLA site observed temp issue Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Mahesha.Shetty at digicelgroup.com Sat Jun 20 20:03:21 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Sun, 21 Jun 2020 02:03:21 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue In-Reply-To: References: Message-ID: Hi Jithin, As discussed, Still DWDM OLA observing temp alarm and board sensing temp alarm. Please send the engineer tomorrow morning collecting FAN module from Hexagon for replacement at HGA040 HGA040_OLA-Shelf0(subrack)-3-13OAU1-ENV:1 BDTEMPCUR(C) 15-Minute 06/20/2020 21:45:00 76.00 75.50 75.50 Valid Major 28 TEMP_OVER HGA040_OLA 0-subrack-3-13OAU1-OTHER 06/20/2020 21:38:44 06/20/2020 21:38:44 Higher than upper limit Alarm Parameter II(hex) 0x01 1 85810613 Normal Major 68 PUM_TEM_ALM HGA040_OLA 0-subrack-3-13OAU1-4(OUT)-OTS:1:1 06/20/2020 21:38:54 06/20/2020 21:38:54 Alarm Parameter II(hex) 0x01 1 85810619 Normal Thanks Mahesh -----Original Message----- From: Jithin J Singh Sent: Saturday, June 20, 2020 9:57 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Luigi Roy ; Francois Boyer ; Shamir Stephane Supreme Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello Mahesh, As discussed, team is on site and found the climate system working normally. The only issue found is the FAN module faulty on the equipment. A HW reset has been performed, however unit remains offline. Team is standby at the site and monitoring the climate system for identifying any unseen issues. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Saturday, June 20, 2020 7:33 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Luigi Roy ; Francois Boyer ; Shamir Stephane Supreme Subject: RE: HGA040 OLA site observed temp issue Hi Chery, Again temp alarm observed hga040 Ola site Plz send the team to fix this issue permanently Note:- No Ola spare available if amp board/sfp gone faulty Thanks -----Original Message----- From: Jithin J Singh Sent: Friday, June 19, 2020 7:57 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello NOC, Please raise a ticket. Techeler Chrispin/TP (+509 3701 0979) is assigned to check the issue. Team will arrive on site by 8:45 PM. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 7:41 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: HGA040 OLA site observed temp issue Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat Jun 20 20:17:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 02:17:15 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 5 11 7 6 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 10 5 2 0 12 ZTE 12 12 2 0 12 Huawei 5 5 5 0 5 Network 27 22 9 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 5 0 2 3 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 600:30:18 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 442:11:18 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 179:45:01 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 104:16:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 88:47:58 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 74:26:58 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 59:02:32 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 52:49:01 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 46:04:37 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 41:16:58 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 40:45:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 40:40:34 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 28:36:37 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 28:36:37 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 28:36:37 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 23:35:06 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 14:55:45 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 14:16:41 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 13:02:43 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 7:10:57 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 6:19:41 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 2:53:11 Power Power Failure (Indeterminate) Site sabotaged. Fuel has been stolen on site. next update will be share once available. INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/20/2020 19:26 2:27:45 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 23:30h INC394581 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 19:36 2:18:26 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:45 PM INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 2:16:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394587 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/20/2020 20:44 1:22:45 Power Generator failure (Indeterminate) Site will be back in service when commercial. INC394589 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/20/2020 21:05 0:49:41 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/21/2020 at 7:30 AM INC394591 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/20/2020 21:17 0:37:35 Power Generator failure (Indeterminate) Private property. Team will reach the site on 6/21/2020 at 7:30 AM INC394594 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 21:24 0:30:44 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:15 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 22:24:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 04:24:26 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 9 11 10 8 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 7 2 0 17 ZTE 13 13 2 0 13 Huawei 8 8 7 0 8 Network 34 28 11 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 5 2 4 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 602:27:58 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 444:08:58 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 181:46:12 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 106:36:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 91:08:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 76:47:05 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 61:03:43 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 54:50:12 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 48:05:48 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 43:37:05 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 43:05:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 43:00:41 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 30:37:48 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 30:37:48 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 30:37:48 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 25:55:13 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 16:56:56 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 16:36:48 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 15:00:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 9:08:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 8:39:48 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 5:13:18 Power Power Failure (Indeterminate) Site remains down after the rescue. Talkpool team refuses to go to the site claiming unsafe area. ETA: 05:00h INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/20/2020 19:26 4:47:52 Power Power Failure (Indeterminate) ETA is expired, the team claims 1 hour more to reach the site. ETA: 00:30h INC394581 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 19:36 4:16:06 Power Generator failure (Indeterminate) Team is working on site INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 4:14:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394587 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/20/2020 20:44 3:23:56 Power Generator failure (Indeterminate) Site will be back in service when commercial. INC394589 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/20/2020 21:05 2:47:21 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/21/2020 at 7:30 AM INC394591 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/20/2020 21:17 2:35:15 Power Generator failure (Indeterminate) Private property. Team will reach the site on 6/21/2020 at 7:30 AM INC394600 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/20/2020 22:36 1:16:18 Power Generator failure (Indeterminate) Team will reach the site on 6/21/2020 at 12:15 AM INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 1:06:52 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 22:56 0:56:01 Power Generator failure (Indeterminate) Team will reach the site on 6/21/2020 at 12:45 AM INC394658 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 23:17 0:35:23 Power Generator failure (Indeterminate) Team will reach the site on 6/21/2020 at 12:50 AM INC394660 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 0:28:52 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/20/2020 23:45 0:28:52 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 0:28:52 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 6/20/2020 23:45 0:28:52 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS013 ST_CYR Sud-Est Ericsson 3G A Talkpool 6/20/2020 23:45 0:28:52 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394704 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/20/2020 23:47 0:05:25 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 22:28:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 04:28:00 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM.. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 321:54:55 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 284:47:42 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 190:50:55 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 156:42:55 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 35:38:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394660 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 24:04:20 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 19:17:36 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 15:14:42 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 11:00:45 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 10:58:42 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 0:31:42 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 0:31:42 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 0:31:42 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 0:31:42 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394660 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/20/2020 23:45 0:13:29 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 22:28:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 04:28:33 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 20 23:14:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 05:14:15 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 10 12 9 9 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 7 2 0 18 ZTE 13 13 2 0 13 Huawei 9 9 8 0 9 Network 36 29 12 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 5 5 2 5 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 603:26:21 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 445:07:21 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 182:41:41 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 107:14:27 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 91:45:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 77:24:45 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 61:59:12 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 55:45:41 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 49:01:17 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 44:14:45 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 43:43:21 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/20/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 43:38:21 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 31:33:17 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 31:33:17 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 31:33:17 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 26:32:53 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 17:52:25 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 17:14:28 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 15:58:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 10:07:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 9:17:28 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 5:50:58 Power Power Failure (Indeterminate) Site remains down after the rescue. Talkpool team refuses to go to the site claiming unsafe area. ETA: 05:00h INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/20/2020 19:26 5:25:32 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 5:12:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394587 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/20/2020 20:44 4:19:25 Power Generator failure (Indeterminate) Site will be back in service when commercial. INC394589 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/20/2020 21:05 3:45:44 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/21/2020 at 7:30 AM INC394591 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/20/2020 21:17 3:33:38 Power Generator failure (Indeterminate) Private property. Team will reach the site on 6/21/2020 at 7:30 AM INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 22:56 1:54:24 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 1:44:32 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC394658 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 23:17 1:33:46 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC394660 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 1:06:32 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/20/2020 23:45 1:06:32 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 1:06:32 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 6/20/2020 23:45 1:06:32 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS013 ST_CYR Sud-Est Ericsson 3G A Talkpool 6/20/2020 23:45 1:06:32 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394704 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/20/2020 23:47 1:03:48 Power Generator failure (Indeterminate) No access at night. Team will reach the site on 6/21/2020 at 7:30 AM INC394644 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 0:05 0:45:44 Power Generator failure (Indeterminate) Team has been dispatched: ETA: 3:15 AM INC394644 HDO577 FAUSTIN_1ER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 0:05 0:45:44 Dependent Affected by the power issue at the main site Affected by HDO531 INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 0:40:28 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/21/2020 at 7:30 AM INC394668 HDN178 BAIE DE HENNE_JASMIN Centre Ericsson 2G D Talkpool 6/21/2020 0:42 0:21:20 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 01:24:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 07:24:40 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 10 14 10 14 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 7 2 0 22 ZTE 13 13 2 0 15 Huawei 11 11 9 0 11 Network 42 31 13 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 7 5 2 7 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 605:26:34 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 447:07:34 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 184:54:18 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 109:28:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 93:59:43 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 79:38:43 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 64:11:49 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 57:58:18 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 51:13:54 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 46:28:43 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 45:57:19 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/21/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 45:52:19 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 33:45:54 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team will come to check it again this morning INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 33:45:54 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team will come to check it again this morning INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 33:45:54 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team will come to check it again this morning INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 28:46:51 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 20:05:02 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 19:28:26 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 17:58:59 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 12:07:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 11:31:26 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 8:04:56 Power Power Failure (Indeterminate) Site remains down after the rescue. Talkpool team refuses to go to the site claiming unsafe area. ETA: 05:00h INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 7:39:30 Fuel Generator failure (Fuel issue) Fuel team has been notified on 6/21/2020 at 1:53 am. ETR to be provided. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 7:13:07 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394587 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/20/2020 20:44 6:32:02 Power Generator failure (Indeterminate) Site will be back in service when commercial. INC394589 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/20/2020 21:05 5:45:57 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/21/2020 at 7:30 AM INC394591 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/20/2020 21:17 5:33:51 Power Generator failure (Indeterminate) Private property. Team will reach the site on 6/21/2020 at 7:30 AM INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 3:58:30 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 3:54:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETR to be provided by them INC394658 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 23:17 3:33:59 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon INC394660 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 3:20:30 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/20/2020 23:45 3:20:30 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 3:20:30 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 6/20/2020 23:45 3:20:30 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS013 ST_CYR Sud-Est Ericsson 3G A Talkpool 6/20/2020 23:45 3:20:30 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394704 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/20/2020 23:47 3:04:01 Power Generator failure (Indeterminate) No access at night. Team will reach the site on 6/21/2020 at 7:30 AM INC394644 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 0:05 2:45:57 Power Generator failure (Indeterminate) Team has been dispatched: ETA: 3:15 AM INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 2:40:41 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/21/2020 at 7:30 AM INC394668 HDN178 BAIE DE HENNE_JASMIN Centre Ericsson 2G D Talkpool 6/21/2020 0:42 2:33:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394710 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:08 1:43:01 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:30 AM INC394654 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/21/2020 1:31 1:34:30 Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise. He will restart it early this morning INC394718 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 2:19 0:57:18 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. INC394718 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 2:19 0:57:18 Dependent Affected by the power issue at the main site Attached to HDC232 INC394718 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 2:19 0:57:18 Dependent Affected by the power issue at the main site Attached to HDC232 INC394713 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:58 0:52:48 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:45 AM INC394713 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/21/2020 1:58 0:52:48 Dependent Affected by the power issue at the main site Affected by HDO656 INC394714 HDC325 POSTE_PIERROT Centre Ericsson 2G D Talkpool 6/21/2020 2:25 0:51:18 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 0:40:15 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 05:50h ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 01:29:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 07:29:56 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 3:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM.. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 325:07:02 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 317:15:02 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 194:03:02 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 159:55:02 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 68:06:02 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 61:39:02 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 47:42:02 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393967 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/19/2020 8:00 43:29:02 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 43:26:02 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 27:17:02 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394660 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 3:44:02 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 3:44:02 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 3:44:02 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 3:44:02 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/20/2020 23:45 3:44:02 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 01:30:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 07:30:39 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 3:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 3:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 02:19:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 08:19:32 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 12 15 11 16 54 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 7 2 0 24 ZTE 13 13 2 0 19 Huawei 11 11 9 0 11 Network 44 31 13 0 54 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 7 5 2 9 54 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 606:25:35 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 448:06:35 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 185:49:47 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 110:28:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 95:00:08 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 80:39:08 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 65:07:18 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 58:53:47 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 52:09:23 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 47:29:08 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 46:57:44 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/21/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 46:52:44 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 34:41:23 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 34:41:23 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 34:41:23 Dependent Affected by the Transmission issue at the main site Site down due to the RAU Faulty on HDO309, replacement is ongoing INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 29:47:16 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 21:00:31 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 20:28:51 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 18:58:00 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 13:06:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 12:31:51 Power Power Failure (Indeterminate) Talkpool does not manage his team to reach the site INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 9:05:21 Power Power Failure (Indeterminate) Site remains down after the rescue. Talkpool team refuses to go to the site claiming unsafe area. ETA: 05:00h INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 8:39:55 Fuel Generator failure (Fuel issue) Fuel team has been notified on 6/21/2020 at 1:53 am. ETR to be provided. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 8:12:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394589 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/20/2020 21:05 6:44:58 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/21/2020 at 7:30 AM INC394591 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/20/2020 21:17 6:32:52 Power Generator failure (Indeterminate) Private property. Team will reach the site on 6/21/2020 at 7:30 AM INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 4:58:55 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 4:53:38 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETR to be provided by them INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 23:22 4:49:47 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394658 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 23:17 4:33:00 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon INC394660 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 4:20:55 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/20/2020 23:45 4:20:55 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 4:20:55 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 6/20/2020 23:45 4:20:55 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394660 HDS013 ST_CYR Sud-Est Ericsson 3G A Talkpool 6/20/2020 23:45 4:20:55 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394704 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/20/2020 23:47 4:03:02 Power Generator failure (Indeterminate) No access at night. Team will reach the site on 6/21/2020 at 7:30 AM INC394644 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 0:05 3:44:58 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 3:39:42 Power Generator failure (Indeterminate) Unsafe area. Team will reach the site on 6/21/2020 at 7:30 AM INC394668 HDN178 BAIE DE HENNE_JASMIN Centre Ericsson 2G D Talkpool 6/21/2020 0:42 3:29:26 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 0:51 3:20:20 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394710 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:08 2:42:02 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC394654 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/21/2020 1:31 2:34:55 Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise. He will restart it early this morning INC394718 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 2:19 1:52:47 Power Generator failure (Indeterminate) Team has been dispatched and ETA 6:30 AM INC394718 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 2:19 1:52:47 Dependent Affected by the power issue at the main site Attached to HDC232 INC394718 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 2:19 1:52:47 Dependent Affected by the power issue at the main site Attached to HDC232 INC394713 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:58 1:51:49 Power Generator failure (Indeterminate) Watchman of the site is unavailable. Security team is following up on this case. Next feedback is coming soon INC394713 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/21/2020 1:58 1:51:49 Dependent Affected by the power issue at the main site Affected by HDO656 INC394714 HDC325 POSTE_PIERROT Centre Ericsson 2G D Talkpool 6/21/2020 2:25 1:46:47 Power Generator failure (Indeterminate) Team has been dispatched and ETA 6:30 AM INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 1:40:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 05:50h INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 3:09 1:02:47 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 0:41:20 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 0:41:20 Power Affected by the power issue at the main site Attached to HDN027 INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 0:19:40 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 0:19:40 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Mahesha.Shetty at digicelgroup.com Sun Jun 21 04:53:14 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Sun, 21 Jun 2020 10:53:14 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue In-Reply-To: References: Message-ID: Hi Jithin Kindly get double check HGA040 site environment and air condition issue. After closing the door TEMP alarm cleared @22:54:40 Please find below the event longs ...! Major 28 TEMP_OVER HGA040_OLA Unknown NE Type 0-subrack-3-13OAU1-OTHER Higher than upper limit Alarm Parameter II(hex) 0x01 06/20/2020 21:38:44 06/20/2020 22:54:27 06/20/2020 22:54:40 < System operator > 85810613 Normal 1hour15minutes43seconds Major 68 PUM_TEM_ALM HGA040_OLA Unknown NE Type 0-subrack-3-13OAU1-4(OUT)-OTS:1:1 Alarm Parameter II(hex) 0x01 06/20/2020 21:38:54 06/20/2020 22:10:49 06/20/2020 22:11:01 < System operator > 85810619 Normal 0hour31minutes55seconds Thanks Mahesh -----Original Message----- From: Mahesha Sannappa Shetty Sent: Saturday, June 20, 2020 10:03 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Luigi Roy ; Francois Boyer ; Shamir Stephane Supreme Subject: RE: HGA040 OLA site observed temp issue Hi Jithin, As discussed, Still DWDM OLA observing temp alarm and board sensing temp alarm. Please send the engineer tomorrow morning collecting FAN module from Hexagon for replacement at HGA040 HGA040_OLA-Shelf0(subrack)-3-13OAU1-ENV:1 BDTEMPCUR(C) 15-Minute 06/20/2020 21:45:00 76.00 75.50 75.50 Valid Major 28 TEMP_OVER HGA040_OLA 0-subrack-3-13OAU1-OTHER 06/20/2020 21:38:44 06/20/2020 21:38:44 Higher than upper limit Alarm Parameter II(hex) 0x01 1 85810613 Normal Major 68 PUM_TEM_ALM HGA040_OLA 0-subrack-3-13OAU1-4(OUT)-OTS:1:1 06/20/2020 21:38:54 06/20/2020 21:38:54 Alarm Parameter II(hex) 0x01 1 85810619 Normal Thanks Mahesh -----Original Message----- From: Jithin J Singh Sent: Saturday, June 20, 2020 9:57 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Luigi Roy ; Francois Boyer ; Shamir Stephane Supreme Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello Mahesh, As discussed, team is on site and found the climate system working normally. The only issue found is the FAN module faulty on the equipment. A HW reset has been performed, however unit remains offline. Team is standby at the site and monitoring the climate system for identifying any unseen issues. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Saturday, June 20, 2020 7:33 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Luigi Roy ; Francois Boyer ; Shamir Stephane Supreme Subject: RE: HGA040 OLA site observed temp issue Hi Chery, Again temp alarm observed hga040 Ola site Plz send the team to fix this issue permanently Note:- No Ola spare available if amp board/sfp gone faulty Thanks -----Original Message----- From: Jithin J Singh Sent: Friday, June 19, 2020 7:57 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello NOC, Please raise a ticket. Techeler Chrispin/TP (+509 3701 0979) is assigned to check the issue. Team will arrive on site by 8:45 PM. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 7:41 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: HGA040 OLA site observed temp issue Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sun Jun 21 05:11:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 11:11:26 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 21st, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 21st, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 609:18:51 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 450:59:51 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 188:33:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 113:10:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 97:41:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 83:20:52 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 67:50:48 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 61:37:17 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 54:52:53 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 50:10:52 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 49:39:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/21/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 49:34:28 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 37:24:53 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 37:24:53 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 37:24:53 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 32:29:00 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 23:44:01 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 23:10:35 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 21:51:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 15:59:30 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 15:13:35 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 11:47:05 Power Power Failure (Indeterminate) Site remains down after the rescue. Talkpool does not manage his team to reach the site INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 11:21:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 6:30 am. ETR to be provided. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 11:05:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394589 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/20/2020 21:05 9:38:14 Power Generator failure (Indeterminate) Team will reach the site on 6/21/2020 at 7:30 AM INC394591 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/20/2020 21:17 9:26:08 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 7:46:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETR to be provided by them INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 7:40:39 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 23:22 7:33:17 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394658 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 23:17 7:26:16 Power Generator failure (Indeterminate) Power team will check the site at 8:00 AM INC394704 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/20/2020 23:47 6:56:18 Power Generator failure (Indeterminate) Team will reach the site on 6/21/2020 at 7:30 AM INC394644 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 0:05 6:38:14 Power Generator failure (Indeterminate) Power team will check the site at 8:00 AM INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 6:32:58 Power Generator failure (Indeterminate) Team will reach the site on 6/21/2020 at 7:30 AM INC394668 HDN178 BAIE DE HENNE_JASMIN Centre Ericsson 2G D Talkpool 6/21/2020 0:42 6:12:56 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 0:51 6:03:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394710 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:08 5:35:18 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC394654 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/21/2020 1:31 5:16:39 Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise. He will restart it early this morning INC394713 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:58 4:45:05 Power Generator failure (Indeterminate) Power team will check the site at 7:00 AM INC394713 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/21/2020 1:58 4:45:05 Dependent Affected by the power issue at the main site Affected by HDO656 INC394718 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 2:19 4:36:17 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC394718 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 2:19 4:36:17 Dependent Affected by the power issue at the main site Attached to HDC232 INC394718 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 2:19 4:36:17 Dependent Affected by the power issue at the main site Attached to HDC232 INC394714 HDC325 POSTE_PIERROT Centre Ericsson 2G D Talkpool 6/21/2020 2:25 4:30:17 Power Generator failure (Indeterminate) Team wait for the police presence in the area. new ETA: 8:20 AM INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 4:22:24 Power Power Failure (Indeterminate) Team is on site INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 3:09 3:46:17 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 3:24:50 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 3:24:50 Dependent Affected by the power issue at the main site Attached to HDN027 INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 3:01:24 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 3:01:24 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394739 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 6/21/2020 4:26 2:21:47 Power Power Failure (Indeterminate) Team is on site INC394684 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 4:51 1:52:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:15 AM INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 1:46:35 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:55h INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 6:02 0:52:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/21/2020 6:02 0:52:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/21/2020 6:02 0:52:50 Dependent Affected by the power issue at the main site Attached to HDC318 INC394638 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/21/2020 6:02 0:52:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394744 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G A Talkpool 6/21/2020 6:03 0:52:17 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. INC394745 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/21/2020 6:03 0:52:17 Dependent Affected by the power issue at the main site Attached to HDO343 INC394746 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/21/2020 6:03 0:52:17 Dependent Affected by the power issue at the main site Attached to HDO343 INC394747 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 6/21/2020 6:03 0:52:17 Dependent Affected by the power issue at the main site Attached to HDO343 INC394748 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/21/2020 6:03 0:52:17 Dependent Affected by the power issue at the main site Attached to HDO343 INC394626 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 6:03 0:44:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 328:25:52 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 320:42:37 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 197:21:52 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 163:13:52 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 71:33:37 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 51:09:37 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 46:53:37 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 30:35:17 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 19:17:36 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394568 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 17:45 6/20/2020 19:17 1:32:05 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator has been refresh, coolant added and genset restarted INC394569 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 18:05 6/20/2020 19:16 1:10:58 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC394572 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G A Talkpool 6/20/2020 18:37 6/20/2020 19:32 0:55:07 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage due to fuel filter dirty OK Fuel filter has been cleaned INC394545 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 18:25 6/20/2020 19:00 0:35:04 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to lack of water OK 1 1/2 gal. of oil, 1 gal. of coolant added and genset restarted INC394499 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 6/20/2020 16:55 6/20/2020 20:25 3:29:52 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to battery faulty OK Genset restarted with another battery INC394579 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 19:24 6/20/2020 20:47 1:22:40 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator has been refresh, 1/2 coolant added and genset restarted INC394579 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 19:24 6/20/2020 20:47 1:22:40 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO554 Cascaded Back in service with the main site INC394580 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 19:32 6/20/2020 21:28 1:55:18 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to lack of water OK 1 1/2 gal. of coolant added and genset restarted INC394580 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/20/2020 19:32 6/20/2020 21:28 1:55:18 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO191 Cascaded Back in service with the main site INC394574 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 18:39 6/20/2020 21:44 3:04:31 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to lack of water OK 1/2 gal. of coolant added and genset restarted INC394594 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 21:24 6/20/2020 22:56 1:31:26 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed OK CPS has been reset INC394600 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/20/2020 22:36 6/21/2020 0:40 2:03:20 4:00:00 Compliant Power Generator failure (Under voltage) Under voltage due to AC Alt. cable loose contact OK Loose contact has been fixed INC394581 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 19:36 6/21/2020 0:52 5:15:08 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear seal Need to be justified 1 gal. of oil added and genset restarted INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 6/21/2020 4:05 227:11:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) The engine is broken. Spare A new genset has been replaced INC394650 HDS226 AQUIN Sud Ericsson 3G+LTE A Talkpool 6/20/2020 22:12 6/21/2020 0:10 1:57:44 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC394660 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS013 ST_CYR Sud-Est Ericsson 3G A Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394544 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/20/2020 16:26 6/20/2020 19:22 2:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Feedback is expected from the concerned team INC394544 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/20/2020 16:26 6/20/2020 19:22 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC232 OK Recovered with main site. INC394544 Cow033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/20/2020 16:26 6/20/2020 19:22 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC232 OK Recovered with main site. INC394587 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/20/2020 20:44 6/21/2020 3:22 6:37:44 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Site up with commercial power Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394660 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394554 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/20/2020 17:10 6/20/2020 20:49 3:39:00 4:00:00 Compliant Power Power Failure (Indeterminate) Team is informed , ETA 8:00PM OK Feedback is expected from the concerned team INC394660 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:42:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun Jun 21 05:48:57 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 21 Jun 2020 11:48:57 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 21st, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 609:18:51 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 450:59:51 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 188:33:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 113:10:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 97:41:52 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT IS PROCESSING INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 83:20:52 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 67:50:48 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 61:37:17 Power Generator failure (Indeterminate) ENGINE KNOCKING. AWAITING GENSET FROM DIGICEL INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 54:52:53 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 50:10:52 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 49:39:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/21/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 49:34:28 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 37:24:53 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 37:24:53 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 37:24:53 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 32:29:00 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 23:44:01 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 23:10:35 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 21:51:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 15:59:30 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 15:13:35 Power Power Failure (Indeterminate) TEAM IS WORKING ON SITE INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 11:47:05 Power Power Failure (Indeterminate) TEAM WAITING FOR ACCESS INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 11:21:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 6:30 am. ETR to be provided. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 11:05:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394589 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/20/2020 21:05 09:38:14 Power Generator failure (Indeterminate) RESTORED INC394591 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/20/2020 21:17 09:26:08 Power Generator failure (Indeterminate) RESTORED INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 07:46:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETR to be provided by them INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 07:40:39 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 23:22 07:33:17 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394658 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 23:17 07:26:16 Power Generator failure (Indeterminate) RESTORED INC394704 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/20/2020 23:47 06:56:18 Power Generator failure (Indeterminate) TEAM WORKING ON SITE INC394644 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 0:05 06:38:14 Power Generator failure (Indeterminate) RESTORED INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 06:32:58 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC394668 HDN178 BAIE DE HENNE_JASMIN Centre Ericsson 2G D Talkpool 6/21/2020 0:42 06:12:56 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 0:51 06:03:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394710 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:08 05:35:18 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC394654 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/21/2020 1:31 05:16:39 Power Power Failure (Indeterminate) RESTORED INC394713 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:58 04:45:05 Power Generator failure (Indeterminate) Power team will check the site at 7:00 AM INC394713 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/21/2020 1:58 04:45:05 Dependent Affected by the power issue at the main site Affected by HDO656 INC394718 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 2:19 04:36:17 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC394718 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 2:19 04:36:17 Dependent Affected by the power issue at the main site Attached to HDC232 INC394718 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 2:19 04:36:17 Dependent Affected by the power issue at the main site Attached to HDC232 INC394714 HDC325 POSTE_PIERROT Centre Ericsson 2G D Talkpool 6/21/2020 2:25 04:30:17 Power Generator failure (Indeterminate) RESTORED INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 04:22:24 Power Power Failure (Indeterminate) Team is on site INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 3:09 03:46:17 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 03:24:50 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 03:24:50 Dependent Affected by the power issue at the main site Attached to HDN027 INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 03:01:24 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 03:01:24 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394739 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 6/21/2020 4:26 02:21:47 Power Power Failure (Indeterminate) Team is on site INC394684 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 4:51 01:52:00 Power Generator failure (Indeterminate) REVISED ETA 8AM INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 01:46:35 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:55h INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 6:02 00:52:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/21/2020 6:02 00:52:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/21/2020 6:02 00:52:50 Dependent Affected by the power issue at the main site Attached to HDC318 INC394638 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/21/2020 6:02 00:52:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394744 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G A Talkpool 6/21/2020 6:03 00:52:17 Power Generator failure (Indeterminate) ETA 8AM INC394745 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/21/2020 6:03 00:52:17 Dependent Affected by the power issue at the main site Attached to HDO343 INC394746 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/21/2020 6:03 00:52:17 Dependent Affected by the power issue at the main site Attached to HDO343 INC394747 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 6/21/2020 6:03 00:52:17 Dependent Affected by the power issue at the main site Attached to HDO343 INC394748 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/21/2020 6:03 00:52:17 Dependent Affected by the power issue at the main site Attached to HDO343 INC394626 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 6:03 00:44:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 21 June 2020 07:13 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins Subject: [Fibertt] NOC SITE REPORT updated for this June 21st, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this June 21st, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 609:18:51 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 450:59:51 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 188:33:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 113:10:34 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 97:41:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 83:20:52 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 67:50:48 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 61:37:17 Power Generator failure (Indeterminate) Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 54:52:53 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 50:10:52 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 49:39:28 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/21/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 49:34:28 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 37:24:53 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 37:24:53 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 37:24:53 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 32:29:00 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 23:44:01 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 23:10:35 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 21:51:16 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 15:59:30 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 15:13:35 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 11:47:05 Power Power Failure (Indeterminate) Site remains down after the rescue. Talkpool does not manage his team to reach the site INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 11:21:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 6:30 am. ETR to be provided. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 11:05:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394589 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/20/2020 21:05 9:38:14 Power Generator failure (Indeterminate) Team will reach the site on 6/21/2020 at 7:30 AM INC394591 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/20/2020 21:17 9:26:08 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 7:46:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETR to be provided by them INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 7:40:39 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 23:22 7:33:17 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394658 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 23:17 7:26:16 Power Generator failure (Indeterminate) Power team will check the site at 8:00 AM INC394704 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/20/2020 23:47 6:56:18 Power Generator failure (Indeterminate) Team will reach the site on 6/21/2020 at 7:30 AM INC394644 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 0:05 6:38:14 Power Generator failure (Indeterminate) Power team will check the site at 8:00 AM INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 6:32:58 Power Generator failure (Indeterminate) Team will reach the site on 6/21/2020 at 7:30 AM INC394668 HDN178 BAIE DE HENNE_JASMIN Centre Ericsson 2G D Talkpool 6/21/2020 0:42 6:12:56 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 0:51 6:03:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394710 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:08 5:35:18 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC394654 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/21/2020 1:31 5:16:39 Power Power Failure (Indeterminate) The HPU is stopped by the owner at night due to noise. He will restart it early this morning INC394713 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:58 4:45:05 Power Generator failure (Indeterminate) Power team will check the site at 7:00 AM INC394713 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/21/2020 1:58 4:45:05 Dependent Affected by the power issue at the main site Affected by HDO656 INC394718 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 2:19 4:36:17 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC394718 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 2:19 4:36:17 Dependent Affected by the power issue at the main site Attached to HDC232 INC394718 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 2:19 4:36:17 Dependent Affected by the power issue at the main site Attached to HDC232 INC394714 HDC325 POSTE_PIERROT Centre Ericsson 2G D Talkpool 6/21/2020 2:25 4:30:17 Power Generator failure (Indeterminate) Team wait for the police presence in the area. new ETA: 8:20 AM INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 4:22:24 Power Power Failure (Indeterminate) Team is on site INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 3:09 3:46:17 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 3:24:50 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP team INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 3:24:50 Dependent Affected by the power issue at the main site Attached to HDN027 INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 3:01:24 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 3:01:24 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394739 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 6/21/2020 4:26 2:21:47 Power Power Failure (Indeterminate) Team is on site INC394684 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 4:51 1:52:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:15 AM INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 1:46:35 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 07:55h INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 6:02 0:52:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/21/2020 6:02 0:52:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/21/2020 6:02 0:52:50 Dependent Affected by the power issue at the main site Attached to HDC318 INC394638 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/21/2020 6:02 0:52:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394744 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G A Talkpool 6/21/2020 6:03 0:52:17 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. INC394745 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/21/2020 6:03 0:52:17 Dependent Affected by the power issue at the main site Attached to HDO343 INC394746 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/21/2020 6:03 0:52:17 Dependent Affected by the power issue at the main site Attached to HDO343 INC394747 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 6/21/2020 6:03 0:52:17 Dependent Affected by the power issue at the main site Attached to HDO343 INC394748 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/21/2020 6:03 0:52:17 Dependent Affected by the power issue at the main site Attached to HDO343 INC394626 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 6:03 0:44:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 328:25:52 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 320:42:37 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 197:21:52 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 163:13:52 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC391450 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 71:33:37 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC394004 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/19/2020 3:47 51:09:37 RBS RBS Fault ( DUG Faulty) DUG faulty, need to be replaced, ETR not yet available. INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 46:53:37 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 30:35:17 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 19:17:36 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394568 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 17:45 6/20/2020 19:17 1:32:05 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator has been refresh, coolant added and genset restarted INC394569 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 18:05 6/20/2020 19:16 1:10:58 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC394572 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G A Talkpool 6/20/2020 18:37 6/20/2020 19:32 0:55:07 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage due to fuel filter dirty OK Fuel filter has been cleaned INC394545 HDO134 DELMAS_55 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 18:25 6/20/2020 19:00 0:35:04 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to lack of water OK 1 1/2 gal. of oil, 1 gal. of coolant added and genset restarted INC394499 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 6/20/2020 16:55 6/20/2020 20:25 3:29:52 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to battery faulty OK Genset restarted with another battery INC394579 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 19:24 6/20/2020 20:47 1:22:40 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Radiator has been refresh, 1/2 coolant added and genset restarted INC394579 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 19:24 6/20/2020 20:47 1:22:40 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO554 Cascaded Back in service with the main site INC394580 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 19:32 6/20/2020 21:28 1:55:18 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to lack of water OK 1 1/2 gal. of coolant added and genset restarted INC394580 HDO651 VIVYMITCHEL Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/20/2020 19:32 6/20/2020 21:28 1:55:18 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO191 Cascaded Back in service with the main site INC394574 HDO027 VIVY_MITCHEL Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 18:39 6/20/2020 21:44 3:04:31 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to lack of water OK 1/2 gal. of coolant added and genset restarted INC394594 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 21:24 6/20/2020 22:56 1:31:26 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed OK CPS has been reset INC394600 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/20/2020 22:36 6/21/2020 0:40 2:03:20 4:00:00 Compliant Power Generator failure (Under voltage) Under voltage due to AC Alt. cable loose contact OK Loose contact has been fixed INC394581 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/20/2020 19:36 6/21/2020 0:52 5:15:08 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear seal Need to be justified 1 gal. of oil added and genset restarted INC389980 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/11/2020 16:54 6/21/2020 4:05 227:11:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) The engine is broken. Spare A new genset has been replaced INC394650 HDS226 AQUIN Sud Ericsson 3G+LTE A Talkpool 6/20/2020 22:12 6/21/2020 0:10 1:57:44 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details still pending from the contractor INC394660 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 3G A Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS013 ST_CYR Sud-Est Ericsson 3G A Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394544 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/20/2020 16:26 6/20/2020 19:22 2:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Feedback is expected from the concerned team INC394544 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/20/2020 16:26 6/20/2020 19:22 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC232 OK Recovered with main site. INC394544 Cow033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/20/2020 16:26 6/20/2020 19:22 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC232 OK Recovered with main site. INC394587 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/20/2020 20:44 6/21/2020 3:22 6:37:44 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) OK Site up with commercial power Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394660 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394660 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:41:47 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved INC394554 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/20/2020 17:10 6/20/2020 20:49 3:39:00 4:00:00 Compliant Power Power Failure (Indeterminate) Team is informed , ETA 8:00PM OK Feedback is expected from the concerned team INC394660 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/20/2020 23:45 6/21/2020 6:27 6:42:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 - SDH013 Cascaded The site is back in service once the fiber issue solved Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[81723204].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[81723204].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: DC82C30F4B024EEF82288D38057FACC7.png Type: image/png Size: 132 bytes Desc: DC82C30F4B024EEF82288D38057FACC7.png URL: From jithin.j.singh at talkpool.com Sun Jun 21 06:31:00 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Sun, 21 Jun 2020 12:31:00 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue In-Reply-To: References: Message-ID: Hello Mahesh, It's normal that the temperature is getting normalized after closing the door, so the climate system is working. Arcie Abenuman (+509 3701 0890) is assigned to retrieve fan module from Hexagon today for sending to HGA040. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Sunday, June 21, 2020 6:53 AM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Luigi Roy ; Francois Boyer ; Shamir Stephane Supreme Subject: RE: HGA040 OLA site observed temp issue Hi Jithin Kindly get double check HGA040 site environment and air condition issue. After closing the door TEMP alarm cleared @22:54:40 Please find below the event longs ...! Major 28 TEMP_OVER HGA040_OLA Unknown NE Type 0-subrack-3-13OAU1-OTHER Higher than upper limit Alarm Parameter II(hex) 0x01 06/20/2020 21:38:44 06/20/2020 22:54:27 06/20/2020 22:54:40 < System operator > 85810613 Normal 1hour15minutes43seconds Major 68 PUM_TEM_ALM HGA040_OLA Unknown NE Type 0-subrack-3-13OAU1-4(OUT)-OTS:1:1 Alarm Parameter II(hex) 0x01 06/20/2020 21:38:54 06/20/2020 22:10:49 06/20/2020 22:11:01 < System operator > 85810619 Normal 0hour31minutes55seconds Thanks Mahesh -----Original Message----- From: Mahesha Sannappa Shetty Sent: Saturday, June 20, 2020 10:03 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Luigi Roy ; Francois Boyer ; Shamir Stephane Supreme Subject: RE: HGA040 OLA site observed temp issue Hi Jithin, As discussed, Still DWDM OLA observing temp alarm and board sensing temp alarm. Please send the engineer tomorrow morning collecting FAN module from Hexagon for replacement at HGA040 HGA040_OLA-Shelf0(subrack)-3-13OAU1-ENV:1 BDTEMPCUR(C) 15-Minute 06/20/2020 21:45:00 76.00 75.50 75.50 Valid Major 28 TEMP_OVER HGA040_OLA 0-subrack-3-13OAU1-OTHER 06/20/2020 21:38:44 06/20/2020 21:38:44 Higher than upper limit Alarm Parameter II(hex) 0x01 1 85810613 Normal Major 68 PUM_TEM_ALM HGA040_OLA 0-subrack-3-13OAU1-4(OUT)-OTS:1:1 06/20/2020 21:38:54 06/20/2020 21:38:54 Alarm Parameter II(hex) 0x01 1 85810619 Normal Thanks Mahesh -----Original Message----- From: Jithin J Singh Sent: Saturday, June 20, 2020 9:57 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Luigi Roy ; Francois Boyer ; Shamir Stephane Supreme Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello Mahesh, As discussed, team is on site and found the climate system working normally. The only issue found is the FAN module faulty on the equipment. A HW reset has been performed, however unit remains offline. Team is standby at the site and monitoring the climate system for identifying any unseen issues. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Saturday, June 20, 2020 7:33 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com; Jean Arleff Israel Chery Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Luigi Roy ; Francois Boyer ; Shamir Stephane Supreme Subject: RE: HGA040 OLA site observed temp issue Hi Chery, Again temp alarm observed hga040 Ola site Plz send the team to fix this issue permanently Note:- No Ola spare available if amp board/sfp gone faulty Thanks -----Original Message----- From: Jithin J Singh Sent: Friday, June 19, 2020 7:57 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello NOC, Please raise a ticket. Techeler Chrispin/TP (+509 3701 0979) is assigned to check the issue. Team will arrive on site by 8:45 PM. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 7:41 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: HGA040 OLA site observed temp issue Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sun Jun 21 06:30:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 12:30:31 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 12 11 13 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 2 0 19 ZTE 11 11 1 0 16 Huawei 9 9 8 0 9 Network 37 25 11 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 7 0 2 8 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 611:01:23 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 452:42:23 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 190:04:23 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 114:49:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 99:20:23 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 84:59:23 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 69:22:23 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 63:08:23 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. AWAITING GENSET FROM DIGICEL INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 56:24:23 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 51:49:23 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 51:18:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/21/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 51:13:23 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 34:08:23 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 25:15:23 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 24:49:23 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 23:34:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 17:42:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 16:52:23 Power Power Failure (Indeterminate) Team is working on site. INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 13:26:23 Power Power Failure (Indeterminate) Team is in front of the gate, waiting for access INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 13:00:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 6:30 am. ETR to be provided. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 12:48:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 9:30:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETR to be provided by them INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 9:19:23 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 23:22 9:04:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 8:16:23 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 0:51 7:35:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394710 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:08 7:18:23 Power Generator failure (Battery Failure) Team is checking a battery starter for this site. ETR not yet available INC394713 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:58 6:28:23 Power Generator failure (Indeterminate) Team is on the site for corrective INC394713 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/21/2020 1:58 6:28:23 Dependent Affected by the power issue at the main site Affected by HDO656 INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 6:01:23 Power Power Failure (Indeterminate) Team is on site INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 3:09 5:17:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 4:56:23 Power Generator failure (Indeterminate) The portable genset is out of fuel, follow up is ongoing by TP team INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 4:56:23 Dependent Affected by the power issue at the main site Attached to HDN027 INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 4:40:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 4:40:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394684 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 4:51 3:35:23 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 3:25:23 Power Power Failure (Indeterminate) Team has been dispatched. ETA 9:25. INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 6:02 2:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/21/2020 6:02 2:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394638 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/21/2020 6:02 2:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394626 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 6:03 2:23:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun Jun 21 07:01:00 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sun, 21 Jun 2020 13:01:00 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: HDS105: Awaiting feedback from field team after Inspection. Inspection completed yesterday. HGA120: Negotiation with local population for cost of manual handling. To be concluded June 22nd HDN037: Fuel added. If not up power team is required. HDO636: Access is blocked by local population asking Digicel to repair the access road. HDO529: Fuel added, power team requested. HDS222: ETA IS 1130. HDO505: ETA IS 1030. Best Regards, [cid:image001.jpg at 01D647AA.78B134A0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Sunday, June 21, 2020 8:31 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 12 11 13 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 2 0 19 ZTE 11 11 1 0 16 Huawei 9 9 8 0 9 Network 37 25 11 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 7 0 2 8 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 611:01:23 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 452:42:23 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 190:04:23 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 114:49:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 99:20:23 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 84:59:23 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 69:22:23 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 63:08:23 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. AWAITING GENSET FROM DIGICEL INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 56:24:23 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 51:49:23 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 51:18:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/21/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 51:13:23 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 34:08:23 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 25:15:23 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 24:49:23 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 23:34:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 17:42:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 16:52:23 Power Power Failure (Indeterminate) Team is working on site. INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 13:26:23 Power Power Failure (Indeterminate) Team is in front of the gate, waiting for access INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 13:00:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 6:30 am. ETR to be provided. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 12:48:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 9:30:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETR to be provided by them INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 9:19:23 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 23:22 9:04:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 8:16:23 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 0:51 7:35:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394710 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:08 7:18:23 Power Generator failure (Battery Failure) Team is checking a battery starter for this site. ETR not yet available INC394713 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:58 6:28:23 Power Generator failure (Indeterminate) Team is on the site for corrective INC394713 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/21/2020 1:58 6:28:23 Dependent Affected by the power issue at the main site Affected by HDO656 INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 6:01:23 Power Power Failure (Indeterminate) Team is on site INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 3:09 5:17:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 4:56:23 Power Generator failure (Indeterminate) The portable genset is out of fuel, follow up is ongoing by TP team INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 4:56:23 Dependent Affected by the power issue at the main site Attached to HDN027 INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 4:40:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 4:40:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394684 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 4:51 3:35:23 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 3:25:23 Power Power Failure (Indeterminate) Team has been dispatched. ETA 9:25. INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 6:02 2:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/21/2020 6:02 2:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394638 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/21/2020 6:02 2:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394626 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 6:03 2:23:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 07:28:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 13:28:05 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 7 11 9 11 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 2 0 17 ZTE 13 13 2 0 16 Huawei 5 5 5 0 5 Network 33 23 9 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 7 0 3 6 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 612:01:13 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 453:42:13 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 191:04:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 115:49:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 100:20:13 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 85:59:13 Fuel Generator failure (Fuel issue) Fuel team is informed. ETR not yet available INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 70:22:13 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 64:08:13 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. AWAITING GENSET FROM DIGICEL INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 57:24:13 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 52:49:13 Power Generator Failure (Faulty AVR) AVR is faulty on site spare is on the way to reach the region, eta 02:00PM. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 52:18:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM.Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 52:13:13 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, eta 02:00PM INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 39:56:13 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 39:56:13 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 39:56:13 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 35:08:13 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 26:15:13 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 25:49:13 Power Generator Failure (Alternator Failure) Faulty alternator Team is on way to collect the spare, ETA 01:00PM INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 24:34:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. Access is blocked by local population asking Digicel to repair the access road. INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 14:44 18:42:13 Power Power Failure (Indeterminate) Fuel added. Power team has been dispatched INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 17:52:13 Power Power Failure (Indeterminate) Team is working on site. INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 14:00:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 6:30 am. ETA:11H30AM INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 13:48:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 10:30:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETA:1H30AM INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 23:22 10:04:13 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 9:16:13 Power Generator failure (Indeterminate) Team should be on the site. Awaiting for confirmation within 15mn (9h15 AM) INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 7:01:13 Power Power Failure (Indeterminate) Team is on site INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 3:09 6:17:13 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 5:56:13 Power Generator failure (Indeterminate) The portable genset is out of fuel, follow up is ongoing by TP team INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 5:56:13 Dependent Affected by the power issue at the main site Attached to HDN027 INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 5:40:13 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 5:40:13 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 4:25:13 Power Power Failure (Indeterminate) Team has been dispatched. ETA 9:25. INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 6:02 3:24:13 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394638 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/21/2020 6:02 3:24:13 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394626 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 6:03 3:23:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC394754 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/21/2020 8:12 1:14:13 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC394739 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 6/21/2020 8:48 0:38:13 RBS RBS Fault (Indeterminate) Site remains down after power team intervention, TX team is requested, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun Jun 21 07:32:09 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 21 Jun 2020 13:32:09 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 611:01:23 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 452:42:23 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 190:04:23 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 114:49:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 99:20:23 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 84:59:23 FUEL Generator failure (Fuel issue) OUT OF FUEL INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 69:22:23 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 63:08:23 Power Generator Failure (Engine Knocking ) GENSET ON THE WAY TO SITE. ETR 21-06-2020 INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 56:24:23 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 51:49:23 Power Generator Failure (Faulty AVR) AVR FAULTY. SPARE ON THE WAY. ETA TO LESCAYES 2PM INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 51:18:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/21/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 51:13:23 Power Power failure (Faulty Head cylinder) AVR FAULTY. SPARE ON THE WAY. ETA TO LESCAYES 2PM INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A DIGICEL 6/19/2020 22:18 34:08:23 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. CANEZ TO PROVIDE SOLUTION DUE TO HPU STILL UNDER WARRENTY INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 25:15:23 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 24:49:23 Power Generator Failure (Alternator Failure) AC ALT FULTY - SPARE WILL BE ON SITE BY 12:30PM INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 23:34:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 17:42:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 16:52:23 Power Power Failure (Indeterminate) RESTORED INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 13:26:23 Power Power Failure (Indeterminate) RESTORED INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 13:00:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 6:30 am. ETR to be provided. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 12:48:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 09:30:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETR to be provided by them INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 09:19:23 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 23:22 09:04:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 08:16:23 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 0:51 07:35:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394710 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:08 07:18:23 Power Generator failure (Battery Failure) RESTORED INC394713 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:58 06:28:23 Power Generator failure (Indeterminate) RESTORED INC394713 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/21/2020 1:58 06:28:23 Dependent Affected by the power issue at the main site Affected by HDO656 INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 06:01:23 Power Power Failure (Indeterminate) Team is on site INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 3:09 05:17:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 04:56:23 Power Generator failure (Indeterminate) ENGINE IS ON THEE WAY TO SITE. ETR 21-06-2020 INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 04:56:23 Dependent Affected by the power issue at the main site Attached to HDN027 INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 04:40:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 04:40:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394684 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 4:51 03:35:23 Power Generator failure (Indeterminate) RESTORED INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 03:25:23 Power Power Failure (Indeterminate) Team has been dispatched. ETA 9:25. INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 6:02 02:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/21/2020 6:02 02:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394638 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/21/2020 6:02 02:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394626 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 6:03 02:23:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 21 June 2020 08:32 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 12 11 13 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 2 0 19 ZTE 11 11 1 0 16 Huawei 9 9 8 0 9 Network 37 25 11 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 7 0 2 8 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 611:01:23 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 452:42:23 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 190:04:23 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 114:49:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 99:20:23 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 84:59:23 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 69:22:23 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 63:08:23 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. AWAITING GENSET FROM DIGICEL INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 56:24:23 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 51:49:23 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 51:18:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/21/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 51:13:23 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 34:08:23 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 25:15:23 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 24:49:23 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 23:34:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 17:42:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 16:52:23 Power Power Failure (Indeterminate) Team is working on site. INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 13:26:23 Power Power Failure (Indeterminate) Team is in front of the gate, waiting for access INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 13:00:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 6:30 am. ETR to be provided. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 12:48:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 9:30:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETR to be provided by them INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 9:19:23 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 23:22 9:04:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 8:16:23 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 0:51 7:35:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394710 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:08 7:18:23 Power Generator failure (Battery Failure) Team is checking a battery starter for this site. ETR not yet available INC394713 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:58 6:28:23 Power Generator failure (Indeterminate) Team is on the site for corrective INC394713 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/21/2020 1:58 6:28:23 Dependent Affected by the power issue at the main site Affected by HDO656 INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 6:01:23 Power Power Failure (Indeterminate) Team is on site INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 3:09 5:17:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 4:56:23 Power Generator failure (Indeterminate) The portable genset is out of fuel, follow up is ongoing by TP team INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 4:56:23 Dependent Affected by the power issue at the main site Attached to HDN027 INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 4:40:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 4:40:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394684 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 4:51 3:35:23 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 3:25:23 Power Power Failure (Indeterminate) Team has been dispatched. ETA 9:25. INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 6:02 2:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/21/2020 6:02 2:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394638 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/21/2020 6:02 2:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394626 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 6:03 2:23:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[81728903].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[81728903].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: D5C5B203BFD24B1FA881CD3303F98A75.png Type: image/png Size: 132 bytes Desc: D5C5B203BFD24B1FA881CD3303F98A75.png URL: From John.Ormonde at digicelgroup.com Sun Jun 21 07:37:35 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sun, 21 Jun 2020 13:37:35 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Nikhil, HGA153 is a hybrid issue that was requested for rectification months ago. It was not rectified. I directly spoke to you during our daily meetings and approved a rescue for the purpose of trouble shooting three weeks ago. No information or feedback was forthcoming. Confirm what time the hybrid team will be on this site today ? Best Regards, [cid:image001.jpg at 01D647AF.9376BE90] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Nikhil Govind Sent: Sunday, June 21, 2020 9:32 AM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 8:00 AM Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 611:01:23 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 452:42:23 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 190:04:23 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 114:49:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 99:20:23 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 84:59:23 FUEL Generator failure (Fuel issue) OUT OF FUEL INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 69:22:23 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 63:08:23 Power Generator Failure (Engine Knocking ) GENSET ON THE WAY TO SITE. ETR 21-06-2020 INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 56:24:23 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 51:49:23 Power Generator Failure (Faulty AVR) AVR FAULTY. SPARE ON THE WAY. ETA TO LESCAYES 2PM INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 51:18:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/21/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 51:13:23 Power Power failure (Faulty Head cylinder) AVR FAULTY. SPARE ON THE WAY. ETA TO LESCAYES 2PM INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A DIGICEL 6/19/2020 22:18 34:08:23 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. CANEZ TO PROVIDE SOLUTION DUE TO HPU STILL UNDER WARRENTY INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 25:15:23 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 24:49:23 Power Generator Failure (Alternator Failure) AC ALT FULTY - SPARE WILL BE ON SITE BY 12:30PM INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 23:34:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 17:42:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 16:52:23 Power Power Failure (Indeterminate) RESTORED INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 13:26:23 Power Power Failure (Indeterminate) RESTORED INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 13:00:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 6:30 am. ETR to be provided. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 12:48:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 09:30:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETR to be provided by them INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 09:19:23 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 23:22 09:04:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 08:16:23 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 0:51 07:35:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394710 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:08 07:18:23 Power Generator failure (Battery Failure) RESTORED INC394713 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:58 06:28:23 Power Generator failure (Indeterminate) RESTORED INC394713 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/21/2020 1:58 06:28:23 Dependent Affected by the power issue at the main site Affected by HDO656 INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 06:01:23 Power Power Failure (Indeterminate) Team is on site INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 3:09 05:17:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 04:56:23 Power Generator failure (Indeterminate) ENGINE IS ON THEE WAY TO SITE. ETR 21-06-2020 INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 04:56:23 Dependent Affected by the power issue at the main site Attached to HDN027 INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 04:40:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 04:40:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394684 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 4:51 03:35:23 Power Generator failure (Indeterminate) RESTORED INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 03:25:23 Power Power Failure (Indeterminate) Team has been dispatched. ETA 9:25. INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 6:02 02:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/21/2020 6:02 02:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394638 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/21/2020 6:02 02:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394626 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 6:03 02:23:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 21 June 2020 08:32 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 12 11 13 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 2 0 19 ZTE 11 11 1 0 16 Huawei 9 9 8 0 9 Network 37 25 11 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 7 0 2 8 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 611:01:23 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 452:42:23 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 190:04:23 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 114:49:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 99:20:23 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Digicel 6/17/2020 19:27 84:59:23 Power Power Failure (Indeterminate) Roads are blocked by the population due to bad road condition. Team could not reach site. Next update to share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 69:22:23 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 63:08:23 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. AWAITING GENSET FROM DIGICEL INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 56:24:23 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 51:49:23 Power Generator Failure (Faulty AVR) AVR is faulty on site, more update will be shared once available. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 51:18:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/19/2020 at 1:10 PM. ETA will be shared on 6/21/2020 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 51:13:23 Power Power failure (Faulty Head cylinder) Faulty head cylinder must be replaced. Talkpool has to provide the plan of recovery INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 38:56:23 Dependent Affected by the Transmission issue at the main site RAU replaced at both HDO309 and HDO308 but the link remains down, Team is on site to check it again. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 34:08:23 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 25:15:23 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/20/2020, 1:00PM.ETR to be provide by them INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 24:49:23 Power Generator Failure (Alternator Failure) Faulty alternator reported by TP team, next update will be share once available. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 23:34:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. ETR to be provided by them INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 17:42:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 8:14 PM. ETR to be provided by them INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 16:52:23 Power Power Failure (Indeterminate) Team is working on site. INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 13:26:23 Power Power Failure (Indeterminate) Team is in front of the gate, waiting for access INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 13:00:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 6:30 am. ETR to be provided. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 12:48:23 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 9:30:23 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETR to be provided by them INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 9:19:23 Dependent Affected by the power issue at the main site Affected by HAIDS219. INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 23:22 9:04:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 8:16:23 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 0:51 7:35:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394710 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:08 7:18:23 Power Generator failure (Battery Failure) Team is checking a battery starter for this site. ETR not yet available INC394713 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:58 6:28:23 Power Generator failure (Indeterminate) Team is on the site for corrective INC394713 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/21/2020 1:58 6:28:23 Dependent Affected by the power issue at the main site Affected by HDO656 INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 6:01:23 Power Power Failure (Indeterminate) Team is on site INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 3:09 5:17:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 4:56:23 Power Generator failure (Indeterminate) The portable genset is out of fuel, follow up is ongoing by TP team INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 4:56:23 Dependent Affected by the power issue at the main site Attached to HDN027 INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 4:40:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 4:40:23 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394684 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 4:51 3:35:23 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 3:25:23 Power Power Failure (Indeterminate) Team has been dispatched. ETA 9:25. INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 6:02 2:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/21/2020 6:02 2:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394638 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/21/2020 6:02 2:24:23 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394626 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 6:03 2:23:23 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 4081 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 10377 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.png Type: image/png Size: 132 bytes Desc: image006.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 07:49:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 13:49:01 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 331:20:12 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 323:28:12 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 200:16:12 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 166:08:12 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 74:19:12 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 67:52:12 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 49:39:12 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 33:30:12 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/21/2020 7:15 2:27:12 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394689 HDN103 LA_POINTE Nord-Ouest Ericsson 2G A Talkpool 6/21/2020 7:18 2:24:12 RBS RBS Fault (Indeterminate) Team is informed, ETA 10:10 AM. INC394756 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/21/2020 8:26 1:16:12 Transmission Transmission (Indeterminate) Team is informed, ETA not yet available. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 09:30:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 15:30:27 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 10 10 8 9 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 5 3 0 17 ZTE 13 13 1 0 13 Huawei 7 7 7 0 7 Network 34 25 11 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 7 4 3 3 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 614:03:26 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 455:44:26 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 193:06:26 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 117:51:26 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 102:22:26 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 88:01:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 72:24:26 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 66:10:26 Power Generator Failure (Engine Knocking ) Engine Knocking. Talkpool has to provide the plan of recovery it. INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 59:26:26 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 54:51:26 Power Generator Failure (Faulty AVR) AVR is faulty on sites, pare is on the way to reach the region, eta 02:00PM. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 54:20:26 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 54:15:26 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, eta 02:00PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 37:10:26 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 27:51:26 Power Generator Failure (Alternator Failure) Faulty alternator Team is on way to collect the spare, ETA 01:00PM INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 26:36:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/20/2020 at 11:35 AM. But, the access is blocked by local population asking Digicel to repair the access road. INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C O&M FUEL 6/20/2020 19:26 16:02:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 6:30 am. ETA 12:00PM INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 15:50:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 12:32:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 2:42 AM. ETR to be provided by them INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 11:18:26 Power Generator Failure (Alternator Failure) Faulty DC alternator. Spare part not yet available. ETR to be provided INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 9:03:26 Power Power Failure (Indeterminate) TP break down the genset INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 7:58:26 Power Generator failure (Indeterminate) The portable genset is out of fuel, follow up is ongoing by TP team INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 7:58:26 Dependent Affected by the power issue at the main site Attached to HDN027 INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 7:42:26 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 7:42:26 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 6:27:26 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394638 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/21/2020 6:02 5:26:26 Power Power Failure (Solar System failure) Solar site , After the sunrise, site remain down, Power team is informed, ETA to be provided. INC394694 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 8:50 2:38:26 Power Generator failure (Indeterminate) Team is informed, ETA: 11: 20AM INC394697 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 6/21/2020 9:06 2:22:26 Power Generator failure (Indeterminate) Team is informed, ETA: 11: 50AM INC394761 HAIDO232 TERRE_BLANCHE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/21/2020 9:31 1:57:26 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 11:11 AM. ETR to be provided by them INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 1:54:26 Power Generator failure (Indeterminate) Site running on commercial power. It will be back in service with EDH power. INC394760 HAIDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 9:37 1:51:26 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC394807 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:55 1:33:26 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394807 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/21/2020 9:55 1:33:26 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394807 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:55 1:33:26 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394807 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 6/21/2020 9:55 1:33:26 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394783 HAIDO633 CANAAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 10:50 0:38:26 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 0:35:26 Transmission Transmission (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Sun Jun 21 10:44:03 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Sun, 21 Jun 2020 16:44:03 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Hi All, Please be informed that the cabinet swapping activity has been successfully carried out at HDC214. The installation photo report is attached FYR. Hello Beatrice/WH Team, Please confirm receipt of the dismantled FTTX cabinet along with 4x faulty ACME T Range 12NDT190 batteries. BR/ Jithin Singh. From: Jithin J Singh Sent: Friday, June 19, 2020 9:51 PM To: Frantz Michel Mondesir ; Jean Acciari ; Haiti Noc ; Mahesha Sannappa Shetty ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello NOC, Please take note that the FTTX cabinet replacement will be performed tonight at HDC214 starting at 11:59PM. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the Fiber team. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Friday, June 19, 2020 12:55 PM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Delivered to Roldan Consul From: Jean Acciari > Sent: Thursday, June 18, 2020 12:34 PM To: Jithin J Singh >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Warehouse team, Please authorize Talkpool to take out the following materials during 18JUN20-19JUN20 as part of the project Fiber Cabinet Replacements on FY21 (Site: HDC214): Item Description Brand Model/Part Number Quantity Outdoor cabinet (Hybrid Solution: Air Conditioned + Heat exchanger), 2 access door for 30 RU x 2 sides, PDB with alarms, light, grounding, AC suppressor, ducting system, breakers/fuses Eltek Valere / Telsuppliers 1 Unit Rectifier for Fiber Optic Outdoor Cabinet, Minipack 48/800 WI (1.5KW) Eltek Valere / Telsuppliers 241117.130 2 Units Batteries for Outdoor Cabinet, 190A-h each one Narada / Telsupplier 100720160404 / SCHACOL163031 4 Units Fiber Optic padlock kit (1kit contain: padlocks and 1 set of 2 keys) Telsuppliers 1 Kit Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Thursday, June 18, 2020 11:50 AM To: Haiti Noc >; Mahesha Sannappa Shetty >; Jean Acciari >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that cabinet swapping is already planned at HDC214 and it will be carried out during this week. Hello JP, Please have your approval for collecting an FTTX cabinet from Digicel WH along with 4x Batteries. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the FON team. Can we schedule the cabinet swapping tomorrow night with CRQ approved? BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, June 18, 2020 11:29 AM To: Mahesha Sannappa Shetty >; Jithin J Singh >; Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: HDC214 FTTX Cab Swap.xlsx Type: application/vnd.openxmlformats-officedocument.spreadsheetml.sheet Size: 2805898 bytes Desc: HDC214 FTTX Cab Swap.xlsx URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 10:45:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 16:45:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 334:18:11 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 326:26:11 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 203:14:11 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 169:06:11 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 77:17:11 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 70:50:11 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 52:37:11 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 39:50:11 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 36:28:11 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/21/2020 7:15 5:25:11 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394756 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/21/2020 8:26 4:14:11 Transmission Transmission (Indeterminate) Tx Digicel Team is informed, follow up is ongoing. INC394626 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:15 3:25:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Sector will be back on air when the batteries get charged with solar energy INC394807 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:55 2:45:11 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394807 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:55 2:45:11 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394807 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:55 2:45:11 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394807 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/21/2020 9:55 2:45:11 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394807 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:55 2:45:11 Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) INC394792 HDO380 RUE_DES_RAMPARDS_COW Ouest Ericsson 2G A Talkpool 6/21/2020 11:35 1:05:11 Power Power Failure (Indeterminate) Team is working on site. INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 11:38 1:02:11 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 12:55:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 18:55:45 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 8 11 10 14 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 6 3 0 23 ZTE 11 11 0 0 12 Huawei 8 8 8 0 8 Network 39 25 11 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 6 0 5 7 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 617:28:45 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 459:09:45 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 196:31:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 121:16:45 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 105:47:45 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 91:26:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 75:49:45 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 69:35:45 Power Generator Failure (Engine Knocking ) Engine Knocking. Talkpool has to provide the plan of recovery it. INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 62:51:45 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 58:16:45 Power Generator Failure (Faulty AVR) AVR is faulty on sites, pare is on the way to reach the region, INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 57:45:45 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 57:40:45 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 40:35:45 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 31:16:45 Power Generator Failure (Alternator Failure) Faulty alternator Team is woking on site. INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 30:01:45 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/20/2020 19:26 19:27:45 Power Power Failure (Indeterminate) Site remains down after refueling, power team requesrted, ETA 3:15 PM. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 19:15:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 22:56 15:57:45 Power Generator failure (Indeterminate) Fuel added but the site remains down. Power team has been alerted. ETA: Not yet available INC394597 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 0:10 14:43:45 Power Generator Failure (Alternator Failure) Team is on the site for corrective INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 12:28:45 Power Power Failure (Indeterminate) TP break down the genset INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 11:07:45 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 11:07:45 Dependent Affected by Fuel issue at the main site Affected by HAIDS222. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 9:52:45 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394638 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/21/2020 6:02 8:51:45 Transmission Transmission (Indeterminate) Tx team is working on site INC394761 HAIDO232 TERRE_BLANCHE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/21/2020 9:31 5:22:45 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/21/2020 at 11:11 AM. ETR to be provided by them INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 5:19:45 Power Generator failure (Indeterminate) Site was running on commercial power. It will be back in service when commercial. Restored. INC394760 HAIDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 9:37 5:16:45 Power Generator failure (Indeterminate) Talkpool is not managing his team to attend the site. No ETA cannot be provided INC394785 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 6/21/2020 10:30 4:23:45 Transmission Transmission (Indeterminate) After fixing the issue at HDN294, Tx team will reach this site, New Eta to be provided INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 4:00:45 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. New ETA: 03h30 PM INC394823 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 11:54 2:59:45 Transmission Transmission (Indeterminate) Tx team is working on site INC394823 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 11:54 2:59:45 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394823 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 11:54 2:59:45 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394823 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/21/2020 11:54 2:59:45 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 12:01 2:52:45 Power Power Failure (Solar System failure) Team is working on site. INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 12:05 2:48:45 Power Generator failure (Indeterminate) Power team was on the site. It becomes down again. They have been alerted. Feedback expected from them INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 2:41:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 01:55 am. ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B Talkpool 6/21/2020 12:12 2:41:45 Dependent Affected by the power issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D Talkpool 6/21/2020 12:12 2:41:45 Dependent Affected by the power issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/21/2020 12:34 2:19:45 Power Generator failure (Indeterminate) Team is informed, ETA: 3:45PM INC394902 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/21/2020 12:46 2:07:45 Power Generator failure (Indeterminate) Team has been dispatched, ETA to be provided. INC394909 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 13:15 1:38:45 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h40 PM INC394847 HDC150 ANSE_ROUGE Artibonite Ericsson 2G C Talkpool 6/21/2020 13:22 1:31:45 Power Generator failure (Indeterminate) Team is informed, ETA: 4:30PM INC394860 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 13:38 1:15:45 Power Power Failure (Indeterminate) Team is informed ETA 3:15 PM. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 13:36:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 19:36:14 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 337:13:06 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 329:21:06 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 206:09:06 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 172:01:06 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 80:12:06 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 73:45:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 55:32:06 Power Power Failure (Solar System failure) Sector will be back on air when the batteries are fully charged with solar energy INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 42:45:06 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 39:23:06 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/21/2020 7:15 8:20:06 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394756 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/21/2020 8:26 7:09:06 Transmission Transmission (Indeterminate) Tx Digicel Team is informed, follow up is ongoing. INC394695 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/21/2020 9:55 5:40:06 RBS RBS Fault (Indeterminate) Team is informed, ETA 3:15 PM INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 11:38 3:57:06 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Digicel 6/21/2020 12:30 3:05:06 Transmission Transmission (Indeterminate) Tx Team is working on site. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 13:59:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 19:59:10 +0000 Subject: [Rantt] Microwave link utilization (HDO343-HDO037) In-Reply-To: References: Message-ID: Jithin, As discussed, please send team to satisfy the request below. We need to troubleshoot the issue now because TX team has an activity tonight. Note: Please ask your team to call Nazaire Ledix (37007979). WO282398/ TAS251860 NOC Team From: Nazaire Ledix Sent: Tuesday, June 16, 2020 2:31 PM To: Haiti Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Shamir Stephane Supreme >; Jean Philippe Francois >; Weby Julnot >; Nazaire Ledix >; Eddy Jean-Baptiste >; Muhammad Adrees >; Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr > Subject: Microwave link utilization (HDO343-HDO037) Hello NOC team, We need to double check the connection between MLTN HDO300-TNA and the router on HDO300. Could you please send someone for checking. He can call Nazaire Ledix (37007979). Best Regards, Nazaire LEDIX ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 14:42:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 20:42:09 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 11 10 7 13 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 10 3 0 26 ZTE 7 7 0 0 7 Huawei 8 8 8 1 8 Network 34 25 11 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 6 0 4 11 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 619:08:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 460:49:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 198:11:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 122:56:52 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 107:27:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 93:06:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 77:29:52 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 71:15:52 Power Generator Failure (Engine Knocking ) Engine Knocking. Talkpool has to provide the plan of recovery it. INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 64:31:52 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 59:56:52 Power Generator Failure (Faulty AVR) AVR is faulty on sites, pare is on the way to reach the region, eta 02:00PM. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 59:25:52 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 59:20:52 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, eta 02:00PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 42:15:52 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 31:41:52 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 20:55:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 14:08:52 Power Power Failure (Indeterminate) TP break down the genset INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 11:32:52 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394761 HAIDO232 TERRE_BLANCHE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/21/2020 9:31 7:02:52 Power Generator failure (Indeterminate) Fuel added but the site remains down. Power team has been alerted. ETA: Not yet available INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 6:59:52 Power Generator failure (Indeterminate) Site was running on commercial power. It will be back in service when commercial. Restored. INC394760 HAIDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 9:37 6:56:52 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC394785 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 6/21/2020 10:30 6:03:52 Transmission Transmission (Indeterminate) TX team is working on site INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 5:40:52 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394823 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 11:54 4:39:52 Transmission Transmission (Indeterminate) Tx team is working on site INC394823 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 11:54 4:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394823 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 11:54 4:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394823 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/21/2020 11:54 4:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 4:21:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 4:21:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 4:21:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/21/2020 12:34 3:59:52 Power Generator failure (Indeterminate) Team is working on site. INC394902 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/21/2020 12:46 3:47:52 Power Generator failure (Indeterminate) After Power, TX team has been requested, ETA to be provided INC394920 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/21/2020 13:50 2:43:52 Power Power Failure (Indeterminate) Team is informed, ETA 5:10 PM INC394797 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 2:18:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 21/06/2020 at 3:05PM. ETR to be provided INC394797 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394952 HAIDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 15:06 1:27:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h00 PM INC394958 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:34 0:59:52 Power Generator failure (Indeterminate) Team is informed, ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun Jun 21 15:09:14 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sun, 21 Jun 2020 21:09:14 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 619:08:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 460:49:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 198:11:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 122:56:52 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 107:27:52 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT IS PROCESSING. ETR 22-06-2020 INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 93:06:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 77:29:52 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 71:15:52 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ETR 21-06-2020 INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 64:31:52 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 59:56:52 Power Generator Failure (Faulty AVR) AVR is faulty on sites, pare is on the way to reach the region, eta 02:00PM. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 59:25:52 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 59:20:52 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, eta 02:00PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A DIGICEL 6/19/2020 22:18 42:15:52 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Canez has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 31:41:52 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 20:55:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 14:08:52 Power Power Failure (Indeterminate) ENGINE KNOCKING. ASSESSMENT IS PROCESSING. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 11:32:52 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394761 HAIDO232 TERRE_BLANCHE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/21/2020 9:31 07:02:52 Power Generator failure (Indeterminate) RESTORED INC394801 HDC319 NIRVA Centre Ericsson 2G D DIGICEL 6/21/2020 9:34 06:59:52 Power Generator failure (Indeterminate) Site was running on commercial power. It will be back in service when commercial. Restored. NO FUEL ON EPOWER INC394760 HAIDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 9:37 06:56:52 Power Generator failure (Indeterminate) RESTORED INC394785 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 6/21/2020 10:30 06:03:52 Transmission Transmission (Indeterminate) TX team is working on site INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 05:40:52 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394823 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 11:54 04:39:52 Transmission Transmission (Indeterminate) Tx team is working on site INC394823 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 11:54 04:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394823 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 11:54 04:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394823 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/21/2020 11:54 04:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 04:21:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 04:21:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 04:21:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/21/2020 12:34 03:59:52 Power Generator failure (Indeterminate) Team is working on site. INC394902 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/21/2020 12:46 03:47:52 Transmission Generator failure (Indeterminate) After Power, TX team has been requested, ETA to be provided INC394920 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/21/2020 13:50 02:43:52 Power Power Failure (Indeterminate) Team is informed, ETA 5:10 PM INC394797 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 02:18:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 21/06/2020 at 3:05PM. ETR to be provided INC394797 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 02:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 02:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 02:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 6/21/2020 14:15 02:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 02:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 02:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394952 HAIDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 15:06 01:27:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h00 PM INC394958 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:34 00:59:52 Power Generator failure (Indeterminate) ETA 7:30pm Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 21 June 2020 16:43 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 11 10 7 13 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 10 3 0 26 ZTE 7 7 0 0 7 Huawei 8 8 8 1 8 Network 34 25 11 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 6 0 4 11 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 619:08:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 460:49:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 198:11:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 122:56:52 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 107:27:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 93:06:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 77:29:52 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 71:15:52 Power Generator Failure (Engine Knocking ) Engine Knocking. Talkpool has to provide the plan of recovery it. INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 64:31:52 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 59:56:52 Power Generator Failure (Faulty AVR) AVR is faulty on sites, pare is on the way to reach the region, eta 02:00PM. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 59:25:52 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 59:20:52 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, eta 02:00PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 42:15:52 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 31:41:52 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 20:55:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 14:08:52 Power Power Failure (Indeterminate) TP break down the genset INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 11:32:52 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394761 HAIDO232 TERRE_BLANCHE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/21/2020 9:31 7:02:52 Power Generator failure (Indeterminate) Fuel added but the site remains down. Power team has been alerted. ETA: Not yet available INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 6:59:52 Power Generator failure (Indeterminate) Site was running on commercial power. It will be back in service when commercial. Restored. INC394760 HAIDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 9:37 6:56:52 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC394785 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 6/21/2020 10:30 6:03:52 Transmission Transmission (Indeterminate) TX team is working on site INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 5:40:52 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394823 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 11:54 4:39:52 Transmission Transmission (Indeterminate) Tx team is working on site INC394823 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 11:54 4:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394823 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 11:54 4:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394823 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/21/2020 11:54 4:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 4:21:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 4:21:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 4:21:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/21/2020 12:34 3:59:52 Power Generator failure (Indeterminate) Team is working on site. INC394902 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/21/2020 12:46 3:47:52 Power Generator failure (Indeterminate) After Power, TX team has been requested, ETA to be provided INC394920 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/21/2020 13:50 2:43:52 Power Power Failure (Indeterminate) Team is informed, ETA 5:10 PM INC394797 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 2:18:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 21/06/2020 at 3:05PM. ETR to be provided INC394797 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394952 HAIDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 15:06 1:27:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h00 PM INC394958 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:34 0:59:52 Power Generator failure (Indeterminate) Team is informed, ETA to be provided * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[81749838].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[81749838].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 4CF9C2F4A2D54622A3B28EB5DCB6FF17.png Type: image/png Size: 132 bytes Desc: 4CF9C2F4A2D54622A3B28EB5DCB6FF17.png URL: From Mahesha.Shetty at digicelgroup.com Sun Jun 21 15:12:57 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Sun, 21 Jun 2020 21:12:57 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue In-Reply-To: References: Message-ID: Thanks Jithin HGA040 FAN module replaced & DWDM OLA site FAN module working ok now Thanks Mahesh -----Original Message----- From: Jithin J Singh Sent: Friday, June 19, 2020 7:57 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello NOC, Please raise a ticket. Techeler Chrispin/TP (+509 3701 0979) is assigned to check the issue. Team will arrive on site by 8:45 PM. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Friday, June 19, 2020 7:41 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com Subject: HGA040 OLA site observed temp issue Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From John.Ormonde at digicelgroup.com Sun Jun 21 15:12:55 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sun, 21 Jun 2020 21:12:55 +0000 Subject: [Rantt] [EXTERNAL] RE: NOC hourly report at 4:00 PM In-Reply-To: References: , Message-ID: Nikhil, Full report to be forwarded for COW030, thanks. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Nikhil Govind Date: 21/06/2020 17:10 (GMT-05:00) To: Haiti Noc , "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , Journal , Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: [EXTERNAL] RE: NOC hourly report at 4:00 PM Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 619:08:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 460:49:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 198:11:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 122:56:52 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 107:27:52 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT IS PROCESSING. ETR 22-06-2020 INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 93:06:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 77:29:52 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 71:15:52 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ETR 21-06-2020 INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 64:31:52 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 59:56:52 Power Generator Failure (Faulty AVR) AVR is faulty on sites, pare is on the way to reach the region, eta 02:00PM. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 59:25:52 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 59:20:52 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, eta 02:00PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A DIGICEL 6/19/2020 22:18 42:15:52 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Canez has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 31:41:52 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 20:55:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 14:08:52 Power Power Failure (Indeterminate) ENGINE KNOCKING. ASSESSMENT IS PROCESSING. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 11:32:52 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394761 HAIDO232 TERRE_BLANCHE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/21/2020 9:31 07:02:52 Power Generator failure (Indeterminate) RESTORED INC394801 HDC319 NIRVA Centre Ericsson 2G D DIGICEL 6/21/2020 9:34 06:59:52 Power Generator failure (Indeterminate) Site was running on commercial power. It will be back in service when commercial. Restored. NO FUEL ON EPOWER INC394760 HAIDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 9:37 06:56:52 Power Generator failure (Indeterminate) RESTORED INC394785 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 6/21/2020 10:30 06:03:52 Transmission Transmission (Indeterminate) TX team is working on site INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 05:40:52 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394823 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 11:54 04:39:52 Transmission Transmission (Indeterminate) Tx team is working on site INC394823 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 11:54 04:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394823 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 11:54 04:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394823 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/21/2020 11:54 04:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 04:21:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 04:21:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 04:21:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/21/2020 12:34 03:59:52 Power Generator failure (Indeterminate) Team is working on site. INC394902 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/21/2020 12:46 03:47:52 Transmission Generator failure (Indeterminate) After Power, TX team has been requested, ETA to be provided INC394920 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/21/2020 13:50 02:43:52 Power Power Failure (Indeterminate) Team is informed, ETA 5:10 PM INC394797 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 02:18:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 21/06/2020 at 3:05PM. ETR to be provided INC394797 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 02:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 02:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 02:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 6/21/2020 14:15 02:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 02:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 02:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394952 HAIDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 15:06 01:27:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h00 PM INC394958 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:34 00:59:52 Power Generator failure (Indeterminate) ETA 7:30pm Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 21 June 2020 16:43 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 11 10 7 13 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 10 3 0 26 ZTE 7 7 0 0 7 Huawei 8 8 8 1 8 Network 34 25 11 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 6 0 4 11 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 619:08:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 460:49:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 198:11:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 122:56:52 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 107:27:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 93:06:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 77:29:52 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 71:15:52 Power Generator Failure (Engine Knocking ) Engine Knocking. Talkpool has to provide the plan of recovery it. INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 64:31:52 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 59:56:52 Power Generator Failure (Faulty AVR) AVR is faulty on sites, pare is on the way to reach the region, eta 02:00PM. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 59:25:52 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 59:20:52 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, eta 02:00PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 42:15:52 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 31:41:52 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 20:55:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 14:08:52 Power Power Failure (Indeterminate) TP break down the genset INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 11:32:52 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394761 HAIDO232 TERRE_BLANCHE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/21/2020 9:31 7:02:52 Power Generator failure (Indeterminate) Fuel added but the site remains down. Power team has been alerted. ETA: Not yet available INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 6:59:52 Power Generator failure (Indeterminate) Site was running on commercial power. It will be back in service when commercial. Restored. INC394760 HAIDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 9:37 6:56:52 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC394785 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 6/21/2020 10:30 6:03:52 Transmission Transmission (Indeterminate) TX team is working on site INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 5:40:52 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394823 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 11:54 4:39:52 Transmission Transmission (Indeterminate) Tx team is working on site INC394823 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 11:54 4:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394823 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 11:54 4:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394823 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/21/2020 11:54 4:39:52 Dependent Affected by the Transmission issue at the main site Attached to HDC232 INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 4:21:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 4:21:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 4:21:52 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/21/2020 12:34 3:59:52 Power Generator failure (Indeterminate) Team is working on site. INC394902 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/21/2020 12:46 3:47:52 Power Generator failure (Indeterminate) After Power, TX team has been requested, ETA to be provided INC394920 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/21/2020 13:50 2:43:52 Power Power Failure (Indeterminate) Team is informed, ETA 5:10 PM INC394797 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 2:18:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 21/06/2020 at 3:05PM. ETR to be provided INC394797 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC280 PONT_VINCENT Artibonite Ericsson 3G B Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394797 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 2:18:52 Dependent Affected by the fuel issue at the main site Affected by HDC005 INC394952 HAIDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 15:06 1:27:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h00 PM INC394958 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:34 0:59:52 Power Generator failure (Indeterminate) Team is informed, ETA to be provided * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[81749838].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[81749838].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 4CF9C2F4A2D54622A3B28EB5DCB6FF17.png Type: image/png Size: 132 bytes Desc: 4CF9C2F4A2D54622A3B28EB5DCB6FF17.png URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 16:22:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 22:22:06 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 339:58:53 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 208:54:53 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 174:46:53 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 76:30:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 45:30:53 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 42:08:53 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394695 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/21/2020 9:55 8:25:53 RBS RBS Fault (DUG Failure) DUG faulty, follow up is ongoing. ETR not yet provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 332:06:53 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 82:57:53 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 58:17:53 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 11:38 6:42:53 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394756 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/21/2020 8:26 9:54:53 Transmission Transmission (Indeterminate) Tx Digicel Team is informed, follow up is ongoing. INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 3:20:53 RBS RBS Fault (Indeterminate) Team is informed, ETA 06:30 PM. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/21/2020 16:07 2:13:53 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 0:58:53 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Sun Jun 21 17:29:51 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Sun, 21 Jun 2020 23:29:51 +0000 Subject: [Rantt] Microwave link utilization (HDO343-HDO037) In-Reply-To: References: Message-ID: Hello NOC, Please verify and confirm status of the connectivity. The patch-cord between router and TN has been replaced at HDO300. BR/ Jithin Singh. From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Sunday, June 21, 2020 3:59 PM To: Jithin J Singh ; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Shamir Stephane Supreme ; Jean Philippe Francois ; Weby Julnot ; Nazaire Ledix ; Eddy Jean-Baptiste ; Muhammad Adrees ; Maquingson Maignan ; Madonio Coulanges ; Yselande Albenyr ; Haiti Noc ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Nazaire Ledix Subject: Microwave link utilization (HDO343-HDO037) Jithin, As discussed, please send team to satisfy the request below. We need to troubleshoot the issue now because TX team has an activity tonight. Note: Please ask your team to call Nazaire Ledix (37007979). WO282398/ TAS251860 NOC Team From: Nazaire Ledix Sent: Tuesday, June 16, 2020 2:31 PM To: Haiti Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Shamir Stephane Supreme >; Jean Philippe Francois >; Weby Julnot >; Nazaire Ledix >; Eddy Jean-Baptiste >; Muhammad Adrees >; Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr > Subject: Microwave link utilization (HDO343-HDO037) Hello NOC team, We need to double check the connection between MLTN HDO300-TNA and the router on HDO300. Could you please send someone for checking. He can call Nazaire Ledix (37007979). Best Regards, Nazaire LEDIX ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 17:58:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 21 Jun 2020 23:58:19 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 21st, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 21st, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 622:24:24 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 464:05:24 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 201:27:24 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 126:12:24 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 110:43:24 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 96:22:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 80:45:24 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 67:47:24 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 63:12:24 Power Generator Failure (Faulty AVR) AVR is faulty on sites, spare is on the way to reach the region, INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 62:41:24 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 62:36:24 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 45:31:24 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 34:57:24 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 24:11:24 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 17:24:24 Power Power Failure (Indeterminate) TP break down the genset INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 14:48:24 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 10:15:24 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 8:56:24 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 7:37:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 01:55 am. ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 7:37:24 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 7:37:24 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/21/2020 12:34 7:15:24 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for pictures. INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/21/2020 12:46 7:03:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394920 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/21/2020 13:50 5:59:24 Power Power Failure (Indeterminate) Team is working on site. INC394958 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:34 4:15:24 Power Generator failure (Indeterminate) Team is informed, ETA expired. Update is expected INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 3:59:24 Power Generator failure (Indeterminate) Team is informed, ETA expired. Update is expected INC394957 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 15:54 3:55:24 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h30 PM (Expired). Feedback within 30mn (7h45 PM) INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 2:35:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 2:34:24 Power Power Failure (Indeterminate) Team is informed, ETA expired. Update is expected INC395019 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 17:18 2:31:24 Power Generator failure (Indeterminate) Team is informed, ETA: 8: 50PM INC395019 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 6/21/2020 17:18 2:31:24 Power Affected by the power issue at the main site Attached to HDN017 INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/21/2020 18:00 1:49:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394979 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/21/2020 18:00 1:49:24 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC394965 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/21/2020 18:24 1:25:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/21/2020 at 06h48 PM. Feedback expected from them INC394965 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/21/2020 18:24 1:25:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HDO233 BOIS GREFFIN Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 1:25:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HDO231 PERNIER_40 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 1:25:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/21/2020 18:24 1:25:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HDO234 KAGRO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 1:25:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HDO563 RTE_DE_MAILLE_PERNIER Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 1:25:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 1:25:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HAIDO646 CLAIRE HEUREUSE_PERNIER40_COW Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 6/21/2020 18:24 1:25:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HDO026 PERNIER_22 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 1:25:24 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394984 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 18:27 1:22:24 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC394984 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 18:27 1:22:24 Power Affected by the power issue at the main site Attached to HDN027 INC394989 HDO396 MORNE_A_CHANDELLE_II Ouest Ericsson 2G D Talkpool 6/21/2020 18:34 1:15:24 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC394990 HDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/21/2020 18:44 1:05:24 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/21/2020 18:46 1:03:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/21/2020 18:46 1:03:24 Dependent Affected by the power issue at the main site Affected by HDC318 INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 18:48 1:01:24 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395031 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 6/21/2020 18:50 0:59:24 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC395034 HDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 19:04 0:45:24 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 341:27:24 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 210:23:24 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 176:15:24 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 77:59:24 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 46:59:24 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 43:37:24 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394695 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/21/2020 9:55 9:54:24 RBS RBS Fault (DUG Failure) DUG faulty, follow up is ongoing. ETR not yet provided INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 333:35:24 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 84:26:24 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 59:46:24 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 11:38 8:11:24 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394756 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/21/2020 8:26 11:23:24 Transmission Transmission (Indeterminate) Tx Digicel Team is informed, follow up is ongoing. INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 4:49:24 RBS RBS Fault (Indeterminate) Team is informed, ETA 06:30 PM. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/21/2020 16:07 3:42:24 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 2:27:24 RBS RBS Fault (Indeterminate) Faulty RUS01B8. Spare part needed Site temporarily halted due to not able to resolve the issue Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394591 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/20/2020 21:17 6/21/2020 7:23 10:06:00 4:00:00 Not Compliant Power Generator failure (Magnetic pickup failure) Loose in the magnetic pickup Need to be justified The magnetic pickup has been well tightened INC394644 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 0:05 6/21/2020 7:47 7:42:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to dirty radiator Need to be justified The radiator has been cleaned then the genset restarted INC394589 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/20/2020 21:05 6/21/2020 7:41 10:36:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC394704 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/20/2020 23:47 6/21/2020 7:53 8:06:00 4:00:00 Not Compliant Power Generator failure (Magnetic pickup failure) Loose in the magnetic pickup Need to be justified The magnetic pickup has been well tightened INC394658 HDO119 LABOULE_12 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/20/2020 23:17 6/21/2020 8:22 9:05:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) Low voltage on the genset Need to be justified A reset has been performed on it to get the issue solved INC394713 HDO656 CANAPE_VERT_PARK_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:58 6/21/2020 9:26 7:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC394713 HDO270 CANAPE_VERT_POLICE _STATION Port-au-Prince Huawei 2G+3G C Talkpool 6/21/2020 1:58 6/21/2020 9:26 7:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO656 Cascaded The site is back in service once the issue solved at HDO656 INC394710 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 1:08 6/21/2020 9:03 7:55:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Genset fail to start due to faulty battery Need to be justified The genset has been started with an external battery INC394684 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 4:51 6/21/2020 9:48 4:57:00 4:00:00 Not Compliant Power Generator Failure (Underspeed) Underspeed alarm due to dirty crepine Need to be justified The crepine has been cleaned then genset restarted INC394754 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/21/2020 8:12 6/21/2020 10:21 2:09:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC394472 HAIDO529 RUE _DOCTEUR_NOEL_PV Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 14:44 6/21/2020 11:31 20:47:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC394770 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 9:34 6/21/2020 11:49 2:15:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC394810 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/21/2020 10:54 6/21/2020 12:14 1:20:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC394651 HAIDO505 TAMARIN_98_SANTO_25 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/20/2020 22:56 6/21/2020 14:28 15:32:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC394761 HAIDO232 TERRE_BLANCHE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/21/2020 9:31 6/21/2020 15:12 5:41:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC394714 HDC325 POSTE_PIERROT Centre Ericsson 2G D Talkpool 6/21/2020 2:25 6/21/2020 8:00 5:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details to be provided by the contractor INC394668 HDN178 BAIE DE HENNE_JASMIN Centre Ericsson 2G D Talkpool 6/21/2020 0:42 6/21/2020 8:00 7:18:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC394718 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 2:19 6/21/2020 8:00 5:41:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details to be provided by the contractor INC394718 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 2:19 6/21/2020 8:00 5:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC232 Cascaded Recovered with main site. INC394718 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 2:19 6/21/2020 8:00 5:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC232 Cascaded Recovered with main site. INC394744 HDO343 LA_TREMBLAY_16 Ouest Huawei 2G+3G A Talkpool 6/21/2020 6:03 6/21/2020 8:00 1:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) DC low voltage, cable terminal battery loose Fuel Delivery Delay DC low voltage, cable terminal battery loose, cable terminal battery tight and restarted INC394745 HDO323 BELANTON Ouest Ericsson 2G+3G A Talkpool 6/21/2020 6:03 6/21/2020 8:00 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Recovered with main site. INC394746 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/21/2020 6:03 6/21/2020 8:00 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Recovered with main site. INC394747 HDO324 LA _MARDELLE Ouest Ericsson 2G A Talkpool 6/21/2020 6:03 6/21/2020 8:00 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Recovered with main site. INC394748 HDO332 GALETTE_CHAMBON Ouest Ericsson 2G A Talkpool 6/21/2020 6:03 6/21/2020 8:00 1:57:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO343 Cascaded Recovered with main site. INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/21/2020 6:02 6/21/2020 8:45 2:43:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC394252 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/21/2020 6:02 6/21/2020 8:45 2:43:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC318 Cascaded Recovered with main site. INC393988 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 0:51 6/21/2020 10:00 9:09:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC394410 HAIDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B O&M Fuel 6/20/2020 7:11 6/21/2020 10:00 26:49:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) indeterminate OK RCA and resolution details to be provided by the contractor INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 6/21/2020 10:00 40:30:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDO308 Cascaded Recovered with main site. INC394233 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 6/21/2020 10:00 40:30:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDO308 Cascaded Recovered with main site. INC394233 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/19/2020 17:30 6/21/2020 10:00 40:30:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attached to HDO308 Cascaded Recovered with main site. INC394289 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 3:09 6/21/2020 10:10 7:01:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 6:02 6/21/2020 10:10 4:08:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/20/2020 23:22 6/21/2020 10:40 11:18:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC394847 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 6/21/2020 13:22 6/21/2020 13:22 0:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details to be provided by the contractor INC394697 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 6/21/2020 9:06 6/21/2020 13:22 4:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details to be provided by the contractor INC394678 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/21/2020 3:30 6/21/2020 13:22 9:52:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details to be provided by the contractor INC394678 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 3:30 6/21/2020 13:22 9:52:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO308 Cascaded Recovered with main site. INC394694 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 8:50 6/21/2020 13:22 4:32:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details to be provided by the contractor INC394822 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 11:46 6/21/2020 13:22 1:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate OK RCA and resolution details to be provided by the contractor INC394866 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN102 BREEZE_MARINA Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN166 DAME_MARIE Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDC152 GWOMON_KPEGM Artibonite Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN158 MORNE_ROND Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN109 HAUT_FORT_DOVRE Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN115 RENDEZ_VOUS Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN169 BEAUCHAMP Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN276 PETIT_BOURG Nord Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN117 RUE_DU_QUAI Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN159 GROS_BASSIN Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN104 VILLARSEAUX Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394866 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 13:54 6/21/2020 15:01 1:07:00 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO067 Cascaded Recovered with main site. INC394902 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/21/2020 12:46 6/21/2020 17:43 4:57:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Tx issue OK Site is up after Tx intervention. INC394823 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/21/2020 11:54 6/21/2020 17:43 5:49:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Tx issue OK Site is up after Tx intervention. INC394823 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/21/2020 11:54 6/21/2020 17:43 5:49:00 4:00:00 Not Compliant Transmission Affected by the power issue at the main site Affected by HDC232 Cascaded Recovered with main site. INC394823 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/21/2020 11:54 6/21/2020 17:43 5:49:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC232 Cascaded Recovered with main site. INC394823 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/21/2020 11:54 6/21/2020 17:43 5:49:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC232 Cascaded Recovered with main site. INC394785 HDC151 MAIRIE GWOMON Artibonite Ericsson 2G D Talkpool 6/21/2020 10:30 6/21/2020 17:43 7:13:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) indeterminate OK RCA and resolution details to be provided by the contractor INC393757 HDN119 RUE_AGENOR Nord-Ouest Ericsson 2G+3G B Talkpool 6/18/2020 17:18 6/21/2020 17:43 72:25:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) indeterminate OK RCA and resolution details to be provided by the contractor INC394797 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 6/21/2020 18:25 4:10:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Indeterminate Need to be justified Genset restarted after refueling INC394797 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G+LTE A Talkpool 6/21/2020 14:15 6/21/2020 18:25 4:10:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HD005 Cascaded Recovered with main site. INC394797 HDC268 DESARMES Artibonite Ericsson 3G+LTE A Talkpool 6/21/2020 14:15 6/21/2020 18:25 4:10:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HD005 Cascaded Recovered with main site. INC394797 HDC267 VERRETTES Artibonite Ericsson 3G+LTE A Talkpool 6/21/2020 14:15 6/21/2020 18:25 4:10:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HD005 Cascaded Recovered with main site. INC394797 HDC280 PONT_VINCENT Artibonite Ericsson 3G+LTE B Talkpool 6/21/2020 14:15 6/21/2020 18:25 4:10:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HD005 Cascaded Recovered with main site. INC394797 HDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 6/21/2020 18:25 4:10:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HD005 Cascaded Recovered with main site. INC394797 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE A Talkpool 6/21/2020 14:15 6/21/2020 18:25 4:10:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HD005 Cascaded Recovered with main site. INC394654 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/21/2020 1:31 6/21/2020 7:30 5:59:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified Genset has been restarted by the owner. INC394444 HAIDS219 RADIO_PARADIS Sud ZTE 2G+3G C Talkpool 6/20/2020 19:00 6/21/2020 8:38 13:38:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified Genset has been restarted by power team after rescue. INC394444 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/20/2020 23:07 6/21/2020 8:38 9:31:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDS219 Cascade Site is back in service with the main site. INC394531 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G B Talkpool 6/20/2020 15:34 6/21/2020 9:13 17:39:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified RCA and resolution details still pending from the contractor INC394739 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 6/21/2020 8:48 6/21/2020 9:30 0:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) RBS breaker tripped Need to be justified reset all RBS breaker. INC394328 HAIGA109 BAUMONT Grande-Anse ZTE 2G+3G B Talkpool 6/20/2020 7:37 6/21/2020 15:25 31:48:00 4:00:00 Not Compliant Power Generator Failure (Faulty AVR) AVR faulty Need to be justified Faulty AVR has been replaced INC394625 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/20/2020 19:26 6/21/2020 15:45 20:19:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) indeterminate Need to be justified Genset has been restarted by power team after rescue. INC394625 HAIDS291 BERETTE_CAVAILLON Sud ZTE 2G+3G C O&M FUEL 6/21/2020 3:46 6/21/2020 15:45 11:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS222 Cascaded Restored with the main site INC394625 HAIDS279 CAVAILLON_II Sud ZTE 2G+3G B O&M FUEL 6/21/2020 3:46 6/21/2020 15:45 11:59:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDS222 Cascaded Restored with the main site INC394807 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:50 6/21/2020 13:47 3:57:00 4:00:00 Not Compliant Transmission Transmission (FIBER issue) Fiber linnk TURGEAU-JACMEL OK Recovered once the fiber link restored INC394807 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/21/2020 9:50 6/21/2020 13:47 3:57:00 4:00:00 Not Compliant Dependent Transmission (FIBER issue) Fiber linnk TURGEAU-JACMEL OK Recovered once the fiber link restored INC394807 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:50 6/21/2020 13:47 3:57:00 4:00:00 Not Compliant Dependent Transmission (FIBER issue) Fiber linnk TURGEAU-JACMEL OK Recovered once the fiber link restored INC394807 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G B Talkpool 6/21/2020 9:50 6/21/2020 13:47 3:57:00 4:00:00 Not Compliant Dependent Transmission (FIBER issue) Fiber linnk TURGEAU-JACMEL OK Recovered once the fiber link restored Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394689 HDN103 LA_POINTE Nord-Ouest Ericsson 2G A Talkpool 6/21/2020 7:18 6/21/2020 11:30 4:12:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RRUS01B1. Spare The faulty RUS has been replaced INC394807 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/21/2020 9:55 6/21/2020 13:47 3:52:00 4:00:00 Not Compliant Fiber Transmission (Link failure) Affected by fiber cut SDH028 (Turgeau) - SDH013 (Jacmel) Cascaded The site is back in service once the fiber issue solved INC394756 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/21/2020 8:26 6/21/2020 15:10 6:44:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Pending OK RCA and resolution details still pending from talkpool side INC394233 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Digicel 6/21/2020 12:30 6/21/2020 15:10 2:40:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) TX team requested Cascaded RCA and resolution details to be provided by the contractor INC394926 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G A Talkpool 6/21/2020 14:00 6/21/2020 17:10 3:10:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Up with the power commercial EDH INC394807 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:50 6/21/2020 13:47 3:57:00 4:00:00 Not Compliant Transmission Transmission (FIBER issue) Fiber linnk TURGEAU-JACMEL OK Recovered once the fiber link restored INC394807 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:50 6/21/2020 13:47 3:57:00 4:00:00 Not Compliant Transmission Transmission (FIBER issue) Fiber linnk TURGEAU-JACMEL OK Recovered once the fiber link restored INC394807 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:50 6/21/2020 13:47 3:57:00 4:00:00 Not Compliant Transmission Transmission (FIBER issue) Fiber linnk TURGEAU-JACMEL OK Recovered once the fiber link restored INC394807 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/21/2020 9:50 6/21/2020 13:47 3:57:00 4:00:00 Not Compliant Transmission Transmission (FIBER issue) Fiber linnk TURGEAU-JACMEL OK Recovered once the fiber link restored INC394807 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/21/2020 9:50 6/21/2020 13:47 3:57:00 4:00:00 Not Compliant Transmission Transmission (FIBER issue) Fiber linnk TURGEAU-JACMEL OK Recovered once the fiber link restored Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 18:20:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 00:20:14 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 9 13 9 14 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 5 3 0 22 ZTE 8 8 0 0 9 Huawei 14 14 14 3 14 Network 41 27 17 3 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 7 0 2 12 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 622:27:10 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 464:08:10 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 201:45:18 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 126:15:17 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 110:46:35 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 96:25:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 81:02:49 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 68:04:54 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 63:15:35 Power Generator Failure (Faulty AVR) AVR is faulty on sites, spare is on the way to reach the region, INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 62:44:11 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 62:39:11 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 45:33:43 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 34:59:35 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 24:13:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 17:27:07 Power Power Failure (Indeterminate) TP break down the genset, ETR to be provided INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 14:51:18 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 10:32:58 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 8:59:10 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 7:40:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 01:55 am. ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 7:40:18 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 7:40:18 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/21/2020 12:34 7:32:58 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for pictures. INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/21/2020 12:46 5:19:52 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 4:16:58 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC394957 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 15:54 3:58:10 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h30 PM (Expired). Feedback within 30mn (7h45 PM) INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 2:38:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 2:37:18 Power Power Failure (Indeterminate) Access cannot be granted due to issue with the gate's key INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/21/2020 18:00 2:06:58 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394965 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/21/2020 18:24 1:28:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/21/2020 at 06h48 PM. Feedback expected from them INC394965 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/21/2020 18:24 1:28:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HDO233 BOIS GREFFIN Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 1:28:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HDO231 PERNIER_40 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 1:28:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/21/2020 18:24 1:28:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HDO234 KAGRO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 1:28:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HDO563 RTE_DE_MAILLE_PERNIER Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 1:28:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 1:28:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HAIDO646 CLAIRE HEUREUSE_PERNIER40_COW Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 6/21/2020 18:24 1:28:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394965 HDO026 PERNIER_22 Port-au-Prince Huawei 2G+3G+LTE+TDD B O&M Fuel 6/21/2020 18:24 1:28:10 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 or link issue solved at HDO231 INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/21/2020 18:46 1:20:58 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/21/2020 18:46 1:20:58 Dependent Affected by the power issue at the main site Affected by HDC318 INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/21/2020 18:48 1:18:58 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394990 HDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/21/2020 18:44 1:08:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:20 PM INC395031 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 6/21/2020 18:50 1:02:18 Power Power Failure (Indeterminate) Team is waiting for access INC395034 HDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 19:04 0:48:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 8:50 PM INC394997 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 19:48 0:18:58 Power Generator failure (Indeterminate) Team is on the way . ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Nazaire.Ledix at digicelgroup.com Sun Jun 21 18:35:48 2020 From: Nazaire.Ledix at digicelgroup.com (Nazaire Ledix) Date: Mon, 22 Jun 2020 00:35:48 +0000 Subject: [Rantt] Microwave link utilization (HDO343-HDO037) In-Reply-To: References: Message-ID: Hello Jithin, It's confirmed. Thanks for support. Best Regards, Nazaire LEDIX From: Jithin J Singh Sent: Sunday, June 21, 2020 7:30 PM To: Haiti Noc ; david.vielot at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; rantt at tpmanagementsa.com Cc: Shamir Stephane Supreme ; Jean Philippe Francois ; Weby Julnot ; Nazaire Ledix ; Eddy Jean-Baptiste ; Muhammad Adrees ; Maquingson Maignan ; Madonio Coulanges ; Yselande Albenyr ; Jean Arleff Israel Chery ; Ruthza Laleau Fils ; Nazaire Ledix Subject: [EXTERNAL] RE: Microwave link utilization (HDO343-HDO037) Hello NOC, Please verify and confirm status of the connectivity. The patch-cord between router and TN has been replaced at HDO300. BR/ Jithin Singh. From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Sunday, June 21, 2020 3:59 PM To: Jithin J Singh >; david.vielot at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Shamir Stephane Supreme >; Jean Philippe Francois >; Weby Julnot >; Nazaire Ledix >; Eddy Jean-Baptiste >; Muhammad Adrees >; Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr >; Haiti Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils >; Nazaire Ledix > Subject: Microwave link utilization (HDO343-HDO037) Jithin, As discussed, please send team to satisfy the request below. We need to troubleshoot the issue now because TX team has an activity tonight. Note: Please ask your team to call Nazaire Ledix (37007979). WO282398/ TAS251860 NOC Team From: Nazaire Ledix Sent: Tuesday, June 16, 2020 2:31 PM To: Haiti Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Shamir Stephane Supreme >; Jean Philippe Francois >; Weby Julnot >; Nazaire Ledix >; Eddy Jean-Baptiste >; Muhammad Adrees >; Maquingson Maignan >; Madonio Coulanges >; Yselande Albenyr > Subject: Microwave link utilization (HDO343-HDO037) Hello NOC team, We need to double check the connection between MLTN HDO300-TNA and the router on HDO300. Could you please send someone for checking. He can call Nazaire Ledix (37007979). Best Regards, Nazaire LEDIX ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 19:16:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 01:16:59 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 9:00 PM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 342:35:34 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 332:34:25 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 211:31:34 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 177:23:34 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 83:25:25 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 79:07:34 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 58:45:25 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 48:06:56 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 44:44:59 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394695 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/21/2020 9:55 11:02:34 RBS RBS Fault (DUG Failure) DUG faulty, follow up is ongoing.ETR not yet provided INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/21/2020 11:38 7:09:58 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 6:10:47 Transmission Transmission (Fiber issue) Fiber cable cut found on site. Spare for replacement needed. ETR not available yet. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/21/2020 16:07 5:03:47 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 3:48:47 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC395038 HGA048 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 19:11 1:46:34 RBS RBS Fault (Indeterminate) Team is working on Site INC394998 HDC 274 ESTERE Artibonite Ericsson 2G A Talkpool 6/21/2020 20:02 1:08:28 RBS RBS Fault (Indeterminate) RAN TP team has been informed; ETA not available yet. INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/21/2020 20:06 1:04:25 Power Power Failure (Indeterminate) Team has been informed; ETA 9:30 pm. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 19:18:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 01:18:55 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 9:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 9:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 20:34:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 02:34:44 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 8 9 9 12 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 3 0 22 ZTE 8 8 0 0 10 Huawei 6 6 6 2 6 Network 31 21 9 2 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 7 0 3 4 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 624:51:03 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 466:32:03 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 204:06:39 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 128:29:30 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 113:00:48 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 98:39:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 83:24:10 RBS RBS Fault (Software Issue) 3G down due to licence issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 70:26:15 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 65:29:48 Power Generator Failure (Faulty AVR) AVR is faulty on sites, spare is on the way to reach the region, INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 64:58:24 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 64:53:24 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 47:47:56 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 37:23:28 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 26:37:36 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 19:41:20 Power Power Failure (Indeterminate) TP break down the genset, ETR to be provided INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 17:05:31 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 12:54:19 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 11:23:03 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 9:54:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 01:55 am. ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 9:54:31 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 9:54:31 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/21/2020 12:34 9:54:19 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for pictures. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 6:38:19 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/21/2020 12:46 5:19:52 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 4:52:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 4:51:31 Power Power Failure (Indeterminate) Access cannot be granted due to issue with the gate's key , follow is ongoing INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/21/2020 18:00 4:28:19 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394965 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/21/2020 18:24 3:52:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/21/2020 at 06h48 PM. Feedback expected from them INC394965 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/21/2020 18:24 3:52:03 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 INC394965 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/21/2020 18:24 3:52:03 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO025 INC394990 HDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/21/2020 18:44 3:32:03 Power Generator failure (Fan belt failure) Fan belt faulty, needs to be replaced. ETR to be provided INC395031 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 6/21/2020 18:50 3:16:31 Power Power Failure (Indeterminate) Team is working site INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 19:11 2:55:48 Power Power Failure (Solar System failure) Solar system failed, will be restore with sunrise INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 2:21:19 Power Generator failure (Indeterminate) Team is on site working INC395102 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 20:35 1:41:03 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Talkpool 6/21/2020 20:36 1:30:48 RBS RBS Fault (Indeterminate) Team is working at HGA048 , ETA will be share once they done working there INC394995 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 6/21/2020 20:47 1:19:48 Power Generator Failure (Alternator Failure) DC alternator blocked , ETR to be provided INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 0:31:31 Power Power Failure (Indeterminate) Team has been dispatched , ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 22:21:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 04:21:13 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 9 9 17 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 8 3 0 27 ZTE 9 9 0 0 10 Huawei 6 6 6 0 6 Network 37 23 9 0 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 3 7 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 626:52:23 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 468:33:23 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 205:50:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 130:31:23 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 115:02:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 100:41:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 85:08:23 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 72:10:28 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 67:31:41 Power Generator Failure (Faulty AVR) AVR is faulty on sites, spare is on the way to reach the region, INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 67:00:17 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 66:55:17 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 49:49:49 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 39:24:48 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 28:38:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 21:43:13 Power Power Failure (Indeterminate) TP break down the genset, ETR to be provided INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 19:07:24 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 14:38:32 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 13:24:23 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 12:05 12:12:23 Power Generator failure (Breaker Tripped) Huawei breaker burn need to replaced. ETR to be provided INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 11:56:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 01:55 am. ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 11:56:24 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 11:56:24 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/21/2020 12:34 11:38:32 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for pictures. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 8:22:32 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 6:54:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 6:53:24 Power Power Failure (Indeterminate) Access cannot be granted due to issue with the gate's key INC394990 HDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/21/2020 18:44 5:33:23 Power Generator failure (Fan belt failure) Fan belt faulty, needs to be replaced. ETR to be provided INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/21/2020 12:46 5:19:52 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395031 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 6/21/2020 18:50 5:18:24 Power Power Failure (Indeterminate) Team was never on site , ETR provided is 12:30 AM INC395034 HDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 19:04 5:13:23 Power Power Failure (Indeterminate) Team still working on the site INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 4:05:32 Power Generator failure (Indeterminate) Team is on site working INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 3:32:41 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC394995 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 6/21/2020 20:47 3:21:41 Power Generator Failure (Alternator Failure) DC alternator blocked , ETR to be provided INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 2:33:24 Power Power Failure (Indeterminate) Team will move on site once they done working at HDS323 INC395109 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:00 2:17:23 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 2:01:23 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395118 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 6/21/2020 22:52 1:16:41 Power Power Failure (Indeterminate) Team has been informed , ETA 1:17 AM INC395118 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/21/2020 22:52 1:16:41 Dependent Affected by the power issue at the main site Attached to HDO413 INC395122 HDO316 THOMAZEAU Ouest Ericsson 2G+3G D Talkpool 6/21/2020 23:20 0:52:32 Power Generator failure (Indeterminate) Team is already informed and follow up is ongoing . ETA to be provided INC395122 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 0:50:32 Dependent Affected by the power issue at the main site Affected by HDO316 INC395122 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 0:50:32 Dependent Affected by the power issue at the main site Affected by HDO316 INC395122 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 0:50:32 Dependent Affected by the power issue at the main site Affected by HDO316 INC395122 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 0:50:32 Dependent Affected by the power issue at the main site Affected by HDO316 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 22:24:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 04:24:42 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 12:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 345:49:43 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 332:34:25 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 214:45:43 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 180:37:43 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 83:25:25 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 82:21:43 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 58:45:25 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 51:21:05 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 47:59:08 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394695 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/21/2020 9:55 14:16:43 RBS RBS Fault (DUG Failure) DUG faulty, follow up is ongoing.ETR not yet provided INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 9:10:22 Transmission Transmission (Fiber issue) Fiber cable cut found on site. Spare for replacement needed. ETR not available yet. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/21/2020 16:07 8:03:22 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 6:48:22 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC395038 HGA048 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 19:11 5:00:43 RBS RBS Fault (DUG Failure) DUG faulty, team will replace it on 6/22/2020 ,ETR to be provided INC394998 HDC 274 ESTERE Artibonite Ericsson 2G A Talkpool 6/21/2020 20:02 4:08:03 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/21/2020 20:06 4:04:00 Power Generator Failure (Engine broken) Genset broken reported by TP. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 22:26:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 04:26:01 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments INC395119 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE B Talkpool 6/21/20 22:38 1:36:40 Power Power Failure (Indeterminate) Watchman has turned off the genset due to noises , will restart at 7:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 21 23:24:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 05:24:49 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 7 10 9 18 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 8 3 0 27 ZTE 9 9 0 0 11 Huawei 6 6 6 0 6 Network 37 23 9 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 6 0 3 7 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 627:48:07 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 469:29:07 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 206:56:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 131:15:47 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 115:47:05 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 101:26:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 86:14:28 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 73:16:33 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 68:16:05 Power Generator Failure (Faulty AVR) AVR is faulty on sites, spare is on the way to reach the region, INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 67:44:41 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 67:39:41 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 50:34:13 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 40:20:32 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 29:34:40 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 22:27:37 Power Power Failure (Indeterminate) TP break down the genset, ETR to be provided INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 19:51:48 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 15:44:37 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 14:20:07 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 12:05 13:08:07 Power Generator failure (Breaker Tripped) Huawei breaker burn need to replaced. ETR to be provided INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/21/2020 12:34 12:44:37 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for pictures. INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 12:40:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 01:55 am. ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 12:40:48 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 12:40:48 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 9:28:37 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 7:38:48 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 7:37:48 Power Power Failure (Indeterminate) Access cannot be granted due to issue with the gate's key INC394990 HDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/21/2020 18:44 6:29:07 Power Generator failure (Fan belt failure) Fan belt faulty, needs to be replaced. ETR to be provided INC395034 HDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 19:04 6:09:07 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/21/2020 12:46 5:19:52 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 5:11:37 Power Generator failure (Indeterminate) Team is on site working INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 4:17:05 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC394995 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 6/21/2020 20:47 4:06:05 Power Generator Failure (Alternator Failure) DC alternator blocked , ETR to be provided INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 3:17:48 Power Power Failure (Indeterminate) Team will move on site once they done working at HDS323 INC395109 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:00 3:13:07 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 2:57:07 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395120 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 23:02 2:16:37 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395118 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 6/21/2020 22:52 2:01:05 Power Power Failure (Indeterminate) Team has been informed , ETA 1:17 AM INC395118 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/21/2020 22:52 2:01:05 Dependent Affected by the power issue at the main site Attached to HDO413 INC395122 HDO316 THOMAZEAU Ouest Ericsson 2G+3G D Talkpool 6/21/2020 23:20 1:58:37 Power Generator failure (Indeterminate) Unsafe area, Talkpool team will reach the site at 6 AM INC395122 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 1:56:37 Dependent Affected by the power issue at the main site Affected by HDO316 INC395122 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 1:56:37 Dependent Affected by the power issue at the main site Affected by HDO316 INC395122 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 1:56:37 Dependent Affected by the power issue at the main site Affected by HDO316 INC395122 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 1:56:37 Dependent Affected by the power issue at the main site Affected by HDO316 INC395119 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/22/2020 0:44 0:09:05 Power Power Failure (Indeterminate) Watchman has turned off the genset due to noises , will restart at 7:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 01:21:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 07:21:05 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 7 10 9 16 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 8 3 0 25 ZTE 9 9 0 0 11 Huawei 6 6 6 0 6 Network 35 23 9 0 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 6 0 3 6 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 629:42:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 471:23:49 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 206:56:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 133:35:22 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 118:06:40 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 103:45:40 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 86:14:28 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 73:16:33 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 70:35:40 Power Generator Failure (Faulty AVR) AVR is faulty on sites, spare is on the way to reach the region, INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 70:04:16 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 69:59:16 Power Power failure (Faulty Head cylinder) Faulty head cylinder, spare is on the way to reach the region, INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 52:53:48 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 42:15:14 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 31:29:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 24:47:12 Power Power Failure (Indeterminate) TP break down the genset, ETR to be provided INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 22:11:23 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 16:14:49 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 15:44:37 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 12:05 15:02:49 Power Generator failure (Breaker Tripped) Huawei breaker burn needs to replaced. ETR to be provided INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 15:00:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 01:55 am. ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 15:00:23 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 15:00:23 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/21/2020 12:34 12:44:37 Power Generator failure (Indeterminate) Site is suspected out of fuel, waiting for pictures. INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 9:58:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 9:57:23 Power Power Failure (Indeterminate) Access cannot be granted due to issue with the gate's key INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 9:28:37 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC394990 HDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/21/2020 18:44 8:23:49 Power Generator failure (Fan belt failure) Fan belt faulty, needs to be replaced. ETR to be provided INC395034 HDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 19:04 8:03:49 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 6:36:40 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC394995 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 6/21/2020 20:47 6:25:40 Power Generator Failure (Alternator Failure) DC alternator blocked , ETR to be provided INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 5:37:23 Power Power Failure (Indeterminate) Team has been dispatched , ETA 5:00 AM INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/21/2020 12:46 5:19:52 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 5:11:37 Power Generator failure (Indeterminate) Team is on site working INC395109 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:00 5:07:49 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 4:51:49 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395119 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/22/2020 0:44 2:28:40 Power Power Failure (Indeterminate) Watchman has turned off the genset due to noises , will restart at 7:00 AM INC395120 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 23:02 2:16:37 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395122 HDO316 THOMAZEAU Ouest Ericsson 2G+3G D Talkpool 6/21/2020 23:20 1:58:37 Power Generator failure (Indeterminate) Unsafe area, Talkpool team will reach the site at 6 AM INC395122 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 1:56:37 Dependent Affected by the power issue at the main site Affected by HDO316 INC395122 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 1:56:37 Dependent Affected by the power issue at the main site Affected by HDO316 INC395122 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 1:56:37 Dependent Affected by the power issue at the main site Affected by HDO316 INC395122 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 1:56:37 Dependent Affected by the power issue at the main site Affected by HDO316 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 01:30:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 07:30:18 +0000 Subject: [Rantt] Partially_Sites_REPORT in the network 3:00 AM. Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 348:52:16 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 332:34:25 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 217:48:16 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 183:40:16 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 85:24:16 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 83:25:25 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 58:45:25 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 54:23:38 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 51:01:41 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394695 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/21/2020 9:55 17:19:16 RBS RBS Fault (DUG Failure) DUG faulty, follow up is ongoing.ETR not yet provided INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 12:09:40 Transmission Transmission (Fiber issue) Fiber cable cut found on site. Spare for replacement needed. ETR not available yet. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/21/2020 16:07 11:02:40 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 9:47:40 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC395038 HGA048 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 19:11 8:03:16 RBS RBS Fault (DUG Failure) DUG faulty, team will replace it on 6/22/2020 ,ETR to be provided INC394998 HDC 274 ESTERE Artibonite Ericsson 2G A Talkpool 6/21/2020 20:02 7:07:21 RBS RBS Fault (Indeterminate) TP is not managing his team to reach the site. INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/21/2020 20:06 7:03:18 Power Generator Failure (Engine broken) Genset broken reported by TP. INC395130 HDO400 FORET_DES_PINS Ouest Ericsson 2G #N/A Talkpool 6/22/2020 1:14 1:55:16 RBS RBS Fault (Indeterminate) Team has been informed; ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 01:30:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 07:30:59 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 3:00 AM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 3:00 AM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 05:24:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 11:24:32 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 22nd, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 22nd, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 633:16:06 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 474:57:06 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 212:36:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 137:11:05 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 121:42:23 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 107:21:23 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 91:54:24 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 78:56:29 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 74:11:23 Power Generator Failure (Faulty AVR) AVR is faulty on sites, team will install a portable genset at 7:30 AM INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 73:39:59 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 73:34:59 Power Power failure (Faulty Head cylinder) Faulty head cylinder, will be replace on 6/22/2020 ETR 12:00 PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 56:29:31 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 45:48:31 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 35:02:39 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 28:22:55 Power Power Failure (Indeterminate) TP break down the genset, ETR to be provided INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 25:47:06 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 21:24:33 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 19:48:06 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 12:05 18:36:06 Power Generator failure (Breaker Tripped) Huawei breaker burn needs to replaced. ETR to be provided INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 18:36:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 01:55 am. ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 18:36:06 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 18:36:06 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 18:24:33 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/22/2020 at 6:54 AM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 15:08:33 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 13:34:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 13:33:06 Power Power Failure (Indeterminate) Access cannot be granted due to issue with the gate's key INC394990 HDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/21/2020 18:44 11:57:06 Power Generator failure (Fan belt failure) Fan belt faulty, needs to be replaced. ETR to be provided INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 10:51:33 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 10:12:23 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC394995 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 6/21/2020 20:47 10:01:23 Power Generator Failure (Alternator Failure) DC alternator blocked , ETR to be provided INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 9:38:33 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 9:38:33 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 9:13:06 Power Power Failure (Indeterminate) Team has been dispatched , ETA 5:00 AM INC395109 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:00 8:41:06 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 8:25:06 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395120 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 23:02 7:56:33 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395122 HDO316 THOMAZEAU Ouest Ericsson 2G+3G D Talkpool 6/21/2020 23:20 7:38:33 Power Generator failure (Indeterminate) Unsafe area, Talkpool team is on waiting for access. INC395122 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 7:36:33 Dependent Affected by the power issue at the main site Affected by HDO316 INC395122 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 7:36:33 Dependent Affected by the power issue at the main site Affected by HDO316 INC395122 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 7:36:33 Dependent Affected by the power issue at the main site Affected by HDO316 INC395122 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 7:36:33 Dependent Affected by the power issue at the main site Affected by HDO316 INC395119 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/22/2020 0:44 6:04:23 Power Power Failure (Indeterminate) Watchman has turned off the genset due to noises , will restart at 7:00 AM INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/22/2020 0:44 6:04:23 RBS RBS Fault (Indeterminate) Site located on an island , team will reach at 10:00 AM INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 5:19:52 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395080 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 3:28 3:13:06 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 6:50 AM INC395084 HDS308 FOND_JN_NOEL Sud-Est Ericsson 2G+3G D Talkpool 6/22/2020 3:47 3:01:23 Power Power Failure (Indeterminate) Team is waiting for access INC395084 HDS302 MACARY Sud-Est Ericsson 2G C Talkpool 6/22/2020 3:47 3:01:23 Dependent Affected by the power issue at the main site Affected by HDS308 INC395143 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 4:02 2:56:33 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395088 HDO350 MERGER Ouest Ericsson 2G C Talkpool 6/22/2020 4:07 1:53:53 Power Power Failure (Indeterminate) Team is waiting for access INC395088 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 6/22/2020 4:07 1:53:53 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO393 RUE SALOMON_MERGER_COW Sud Ericsson 2G B Talkpool 6/22/2020 4:07 1:53:53 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 6/22/2020 4:07 1:53:53 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/22/2020 4:07 1:53:53 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B Talkpool 6/22/2020 4:07 1:53:53 Dependent Affected by the power issue at the main site Affected by HDO350 INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 0:56:33 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 0:56:33 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/22/2020 6:02 0:56:33 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/22/2020 6:02 0:56:33 Dependent Affected by the power issue at the main site Affected by HDC318 INC395084 HDS305 PEREDO Sud-Est Ericsson 2G C Talkpool 6/22/2020 3:47 0:53:53 Dependent Affected by the power issue at the main site Affected by HDS308 INC395084 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/22/2020 3:47 0:53:53 Dependent Affected by the power issue at the main site Affected by HDS308 INC395084 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 6/22/2020 3:47 0:53:53 Dependent Affected by the power issue at the main site Affected by HDS308 INC395084 HDS320 MACARY_II Sud-Est Ericsson 2G D Talkpool 6/22/2020 3:47 0:53:53 Dependent Affected by the power issue at the main site Affected by HDS308 INC395084 HDS351 ANSE_A_PITRE Sud-Est Ericsson 3G B Talkpool 6/22/2020 3:47 0:53:53 Dependent Affected by the power issue at the main site Affected by HDS308 INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/22/2020 6:02 0:46:23 Power Power Failure (Solar System failure) Solar system failed, will be restore with sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 351:44:47 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 332:34:25 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 220:40:47 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 186:32:47 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 88:16:47 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 83:25:25 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 58:45:25 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 57:16:09 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 53:54:12 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394695 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/21/2020 9:55 20:11:47 RBS RBS Fault (DUG Failure) DUG faulty, follow up is ongoing. ETR not yet provided INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 15:17:29 Transmission Transmission (Fiber issue) Fiber cable cut found on site. Spare for replacement needed. ETR not available yet. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/21/2020 16:07 14:10:29 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 12:55:29 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC395038 HGA048 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 19:11 10:55:47 RBS RBS Fault (DUG Failure) DUG faulty, team will replace it on 6/22/2020 ,ETR to be provided INC394998 HDC274 ESTERE Artibonite Ericsson 2G A Talkpool 6/21/2020 20:02 10:15:10 RBS RBS Fault (Indeterminate) RAN TP team has been informed; ETA 8:00 am. INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/21/2020 20:06 10:11:07 Power Generator Failure (Engine broken) Genset broken reported by TP. INC395130 HDO400 FORET_DES_PINS Ouest Ericsson 2G C Talkpool 6/22/2020 1:14 5:03:05 RBS RBS Fault (Indeterminate) Team has been informed; ETA 8:30 am. INC395084 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 3:50 2:27:09 Dependent Affected by the power issue at the main site Affected by HDS308 INC395090 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 6/22/2020 3:47 2:19:47 Dependent Affected by the power issue at the main site Affected by HDS308 INC395090 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 6/22/2020 3:47 2:19:47 Dependent Affected by the power issue at the main site Affected by HDS308 INC395089 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/22/2020 3:47 0:53:53 Dependent Affected by the power issue at the main site Affected by HDS308 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394957 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 15:54 6/21/2020 19:20 3:26:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator faulty OK 1 gal of water added INC394965 HAIDO025 IMPASSE_FORTIN Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/21/2020 18:24 6/21/2020 23:37 5:13:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay A rescue of 20 gallons of fuel were added INC394965 HDO233 BOIS GREFFIN Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 6/21/2020 23:37 5:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO025 Cascaded back in the air with the main site INC394965 HDO231 PERNIER_40 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 6/21/2020 23:37 5:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO025 Cascaded back in the air with the main site INC394965 HDO234 KAGRO Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 6/21/2020 23:37 5:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO025 Cascaded back in the air with the main site INC394965 HDO563 RTE_DE_MAILLE_PERNIER Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 6/21/2020 23:37 5:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO025 Cascaded back in the air with the main site INC394965 HDO098 PERNIER_48 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 6/21/2020 23:37 5:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO025 Cascaded back in the air with the main site INC394965 HAIDO646 CLAIRE HEUREUSE_PERNIER40_COW Port-au-Prince Huawei 2G+3G+LTE C O&M Fuel 6/21/2020 18:24 6/21/2020 23:37 5:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO025 Cascaded back in the air with the main site INC394965 HDO026 PERNIER_22 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/21/2020 18:24 6/21/2020 23:37 5:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO025 Cascaded back in the air with the main site INC394965 HAIDO189 LA_PEPINIERE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/21/2020 18:24 6/21/2020 23:37 5:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO025 Cascaded back in the air with the main site INC394965 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/21/2020 18:24 6/21/2020 23:37 5:13:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO025 Cascaded back in the air with the main site INC395117 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:40 6/21/2020 23:42 1:02:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) No alarm displayed due to battery faulty Need to be justified Genset restarted with another battery INC395117 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:40 6/21/2020 23:42 1:02:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO554 Cascaded back in the air with the main site INC395102 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 20:35 6/22/2020 2:07 5:32:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up with commercial power source INC395034 HDO690 TABARRE_52D_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 19:04 6/22/2020 3:37 8:33:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Auto mode failed Need to be justified Team restart the genset manually INC394979 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/21/2020 18:00 6/21/2020 18:57 0:57:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Site restored by itself INC394920 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/21/2020 13:50 6/21/2020 19:02 5:12:00 4:00:00 Not Compliant Power Generator failure (High temperature) Fan belt faulty Need to be justified Fan belt replaced and 1\gal 1/2 of oil added INC395031 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 6/21/2020 18:50 6/22/2020 0:49 5:59:00 4:00:00 Not Compliant Power Generator failure (Speed sensor Failure) Magnetic pick up faulty Need to be justified Team stop the genset and restart it manually INC395118 HDO413 FONDS DOUX Ouest Ericsson 2G D Talkpool 6/21/2020 22:52 6/22/2020 2:39 3:47:17 4:00:00 Compliant Power Generator failure (Low oil Pressure) Fuel filter loose, oil leak OK 1 gallon of oil added and restart INC395118 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/21/2020 22:52 6/22/2020 2:39 3:47:17 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO413 Cascaded Affected by HDO413 INC395100 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/22/2020 5:21 6/22/2020 6:24 1:03:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified Site restored by itself INC394997 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G D Talkpool 6/21/2020 19:48 6/21/2020 21:30 1:41:40 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Ok Feedback is expected from the concerned team INC394958 HDN322 PILETTE Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:34 6/21/2020 15:34 5:11:33 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Battery faulty Ok Genset restarted with an external battery INC395019 HAIDN017 VAUDREUIL Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 17:18 6/21/2020 19:17 6:11:33 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK One Gal oil added INC395019 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 6/21/2020 17:18 6/21/2020 19:17 7:11:33 4:00:00 Not Compliant Power Affected by the power issue at the main site Attached to HDN017 Ok Back up with the main site INC394984 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 18:27 6/21/2020 19:03 8:11:33 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare Genset swapping INC394984 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/21/2020 18:27 6/21/2020 19:03 9:11:33 4:00:00 Not Compliant Power Affected by the power issue at the main site Attached to HDN027 Cascaded Back up with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 06:31:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 12:31:19 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 11 10 23 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 8 3 0 36 ZTE 10 10 1 0 10 Huawei 6 6 6 0 6 Network 47 24 10 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 7 0 3 9 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 635:02:57 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 476:43:57 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 214:05:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 138:50:57 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 123:21:57 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 109:00:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 93:23:57 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 80:25:57 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 75:50:57 Power Generator Failure (Faulty AVR) AVR is faulty on sites, team will install a portable genset today, ETR to be provided. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 75:19:57 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 75:14:57 Power Power failure (Faulty Head cylinder) Faulty head cylinder, will be replace on 6/22/2020 ETR 12:00 PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 58:09:57 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 47:35:57 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 36:49:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: 2G part Up now. Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 30:02:57 Power Power Failure (Indeterminate) TP break down the genset, ETR to be provided INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 27:26:57 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 22:53:57 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 21:34:57 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 12:05 20:22:57 Power Generator failure (Breaker Tripped) Huawei breaker burn needs to replaced. ETR to be provided INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 20:15:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 01:55 am. ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 20:15:57 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 20:15:57 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 19:53:57 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/22/2020 at 6:54 AM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 16:37:57 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 15:13:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 15:12:57 Power Power Failure (Indeterminate) Access cannot be granted due to issue with the gate's key INC394990 HDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/21/2020 18:44 13:43:57 Power Generator failure (Fan belt failure) Fan belt faulty, needs to be replaced. ETR to be provided INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 12:20:57 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 11:51:57 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC394995 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 6/21/2020 20:47 11:40:57 Power Generator Failure (Alternator Failure) DC alternator blocked , ETR to be provided INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 11:07:57 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 11:07:57 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 10:52:57 Power Power Failure (Indeterminate) Team is working on site. INC395109 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:00 10:27:57 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 10:11:57 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395120 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 23:02 9:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395143 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 4:02 4:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395088 HDO350 MERGER Ouest Ericsson 2G C Talkpool 6/22/2020 4:07 4:20:57 Power Power Failure (Indeterminate) Team is working on site. INC395088 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 6/22/2020 4:07 4:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO393 RUE SALOMON_MERGER_COW Sud Ericsson 2G B Talkpool 6/22/2020 4:07 4:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 6/22/2020 4:07 4:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/22/2020 4:07 4:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B Talkpool 6/22/2020 4:07 4:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Dependent Affected by the power issue at the main site Affected by HDC318 INC394991 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394840 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar system failed, will be restore with sunrise INC395150 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 7:22 1:05:57 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 09h00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon Jun 22 06:54:48 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 22 Jun 2020 12:54:48 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 635:02:57 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 476:43:57 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 214:05:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 138:50:57 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 123:21:57 Power Generator Failure (Engine broken) ENGINE KNOCKING. ETR 22-06-2020 INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 109:00:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 93:23:57 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 80:25:57 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 75:50:57 Power Generator Failure (Faulty AVR) AVR is faulty on sites, team will install a portable genset today, ETA 9:30AM INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 75:19:57 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 75:14:57 Power Power failure (Faulty Head cylinder) Faulty head cylinder, will be replace on 6/22/2020 ETR 12:00 PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 58:09:57 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. TCanez has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 47:35:57 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 36:49:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: 2G part Up now. Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 30:02:57 Power Power Failure (Indeterminate) ENGINE KNOCKING. ASSESSMENT IS PROCESSING INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 27:26:57 Power Power Failure (Indeterminate) HEAD CYLINDER FAULTY. SPARE APPROVED FROM DIGICEL. ETR WILL BE FOLLOWED INC394801 HDC319 NIRVA Centre Ericsson 2G D Digicel 6/21/2020 9:34 22:53:57 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 21:34:57 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. Spare approved from Digicel on 22-06-2020. ETR 12PM INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 12:05 20:22:57 Power Generator failure (Breaker Tripped) Huawei breaker burn needs to replaced. Spare not available in TP WH. Request is sending to DG WH INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 20:15:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 01:55 am. ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 20:15:57 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 20:15:57 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 19:53:57 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/22/2020 at 6:54 AM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 16:37:57 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 15:13:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Digicel 6/21/2020 17:15 15:12:57 Power Power Failure (Indeterminate) Access cannot be granted due to issue with the gate's key INC394990 HDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/21/2020 18:44 13:43:57 Power Generator failure (Fan belt failure) Fan belt faulty, needs to be replaced. ETR to be provided INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 12:20:57 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 11:51:57 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC394995 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 6/21/2020 20:47 11:40:57 Power Generator Failure (Alternator Failure) DC alternator blocked ,Spare approved from Digicel. ETA to the site will be provided after collecting spare from DG WH INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 11:07:57 Power Generator Failure (Engine Knocking ) Engine reported blocked . Assessment is processing. Portable genset will be deplayed as temparory solution. ETR will be provided INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 11:07:57 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 10:52:57 Power Power Failure (Indeterminate) Team is working on site. INC395109 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:00 10:27:57 Power Power Failure (Indeterminate) Revised ETA 9:15am INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 10:11:57 Power Generator Failure (Alternator Failure) Faulty DC alternator for Epower. No spare in stock. Requesting spare to Digiccel WH. ETTR will follow INC395120 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 23:02 09:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395143 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 4:02 04:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395088 HDO350 MERGER Ouest Ericsson 2G C Talkpool 6/22/2020 4:07 04:20:57 Power Power Failure (Indeterminate) Team is working on site. INC395088 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 6/22/2020 4:07 04:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO393 RUE SALOMON_MERGER_COW Sud Ericsson 2G B Talkpool 6/22/2020 4:07 04:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 6/22/2020 4:07 04:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/22/2020 4:07 04:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B Talkpool 6/22/2020 4:07 04:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 02:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 02:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 02:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/22/2020 6:02 02:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/22/2020 6:02 02:25:57 Dependent Affected by the power issue at the main site Affected by HDC318 INC394991 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 6:02 02:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394840 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/22/2020 6:02 02:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/22/2020 6:02 02:25:57 Power Power Failure (Solar System failure) Solar system failed, will be restore with sunrise INC395150 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 7:22 01:05:57 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 09h00 AM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 22 June 2020 08:33 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Tp.imc.haiti] NOC hourly report at 8:00 AM Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 8 11 10 23 52 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 31 8 3 0 36 ZTE 10 10 1 0 10 Huawei 6 6 6 0 6 Network 47 24 10 0 52 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 7 0 3 9 52 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 635:02:57 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 476:43:57 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 214:05:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 138:50:57 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 123:21:57 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 109:00:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 93:23:57 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 80:25:57 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 75:50:57 Power Generator Failure (Faulty AVR) AVR is faulty on sites, team will install a portable genset today, ETR to be provided. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 75:19:57 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 75:14:57 Power Power failure (Faulty Head cylinder) Faulty head cylinder, will be replace on 6/22/2020 ETR 12:00 PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 58:09:57 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 47:35:57 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 36:49:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: 2G part Up now. Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 30:02:57 Power Power Failure (Indeterminate) TP break down the genset, ETR to be provided INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 27:26:57 Power Power Failure (Indeterminate) Faulty head cylinder, follow up is ongoing. INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 22:53:57 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 21:34:57 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 12:05 20:22:57 Power Generator failure (Breaker Tripped) Huawei breaker burn needs to replaced. ETR to be provided INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 20:15:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 01:55 am. ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 20:15:57 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 20:15:57 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 19:53:57 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/22/2020 at 6:54 AM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 16:37:57 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 15:13:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 15:12:57 Power Power Failure (Indeterminate) Access cannot be granted due to issue with the gate's key INC394990 HDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/21/2020 18:44 13:43:57 Power Generator failure (Fan belt failure) Fan belt faulty, needs to be replaced. ETR to be provided INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 12:20:57 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 11:51:57 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC394995 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 6/21/2020 20:47 11:40:57 Power Generator Failure (Alternator Failure) DC alternator blocked , ETR to be provided INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 11:07:57 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 11:07:57 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 10:52:57 Power Power Failure (Indeterminate) Team is working on site. INC395109 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:00 10:27:57 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 10:11:57 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395120 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 23:02 9:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395143 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 4:02 4:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395088 HDO350 MERGER Ouest Ericsson 2G C Talkpool 6/22/2020 4:07 4:20:57 Power Power Failure (Indeterminate) Team is working on site. INC395088 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 6/22/2020 4:07 4:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO393 RUE SALOMON_MERGER_COW Sud Ericsson 2G B Talkpool 6/22/2020 4:07 4:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 6/22/2020 4:07 4:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/22/2020 4:07 4:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B Talkpool 6/22/2020 4:07 4:20:57 Dependent Affected by the power issue at the main site Affected by HDO350 INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Dependent Affected by the power issue at the main site Affected by HDC318 INC394991 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394840 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/22/2020 6:02 2:25:57 Power Power Failure (Solar System failure) Solar system failed, will be restore with sunrise INC395150 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 7:22 1:05:57 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 09h00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[81770312].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[81770312].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 17185A85C9D146B381EEB21557D8C2BC.png Type: image/png Size: 132 bytes Desc: 17185A85C9D146B381EEB21557D8C2BC.png URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 07:42:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 13:42:33 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 12 11 11 21 55 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 9 3 0 35 ZTE 10 10 1 0 11 Huawei 9 9 9 2 9 Network 48 28 13 2 55 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 7 0 4 10 55 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 636:15:09 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 477:56:09 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 215:18:09 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 140:03:09 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 124:34:09 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 110:13:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 94:36:09 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 81:38:09 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393928 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 4:37 77:03:09 Power Generator Failure (Faulty AVR) AVR is faulty on sites, team will install a portable genset today, ETA 09:30AM INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 76:32:09 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 76:27:09 Power Power failure (Faulty Head cylinder) Faulty head cylinder, will be replace on 6/22/2020 ETR 12:00 PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 59:22:09 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 48:48:09 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 38:02:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part Up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 31:15:09 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 28:39:09 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394801 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/21/2020 9:34 24:06:09 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 22:47:09 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 12:05 21:35:09 Power Generator failure (Breaker Tripped) Huawei breaker burn needs to replaced. ETR to be provided INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B O&M FUEL 6/21/2020 12:12 21:28:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 01:55 am. ETA not provided. INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 21:28:09 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 21:28:09 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 21:06:09 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/22/2020 at 6:54 AM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 17:50:09 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 16:26:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 16:25:09 Power Power Failure (Indeterminate) Access cannot be granted due to issue with the gate's key INC394990 HDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/21/2020 18:44 14:56:09 Power Generator failure (Fan belt failure) Fan belt faulty, needs to be replaced. ETR to be provided INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 13:33:09 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 13:04:09 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC394995 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 6/21/2020 20:47 12:53:09 Power Generator Failure (Alternator Failure) DC alternator blocked ,Spare approved from Digicel. ETA to the site will be provided after collecting spare from DG WH INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 12:20:09 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 12:20:09 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 12:05:09 Power Power Failure (Indeterminate) Team is working on site. INC395109 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:00 11:40:09 Power Power Failure (Indeterminate) Team is on the site for corrective INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 11:24:09 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395120 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 23:02 10:38:09 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395088 HDO350 MERGER Ouest Ericsson 2G C Talkpool 6/22/2020 4:07 5:33:09 Power Power Failure (Indeterminate) Team is still working on site. INC395088 HDO387 RUE SAINTILLUS_TERRE BLANCHE Ouest Ericsson 2G A Talkpool 6/22/2020 4:07 5:33:09 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO393 RUE SALOMON_MERGER_COW Sud Ericsson 2G B Talkpool 6/22/2020 4:07 5:33:09 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 6/22/2020 4:07 5:33:09 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/22/2020 4:07 5:33:09 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO368 MORNE_GAUDER Ouest Ericsson 2G+3G B Talkpool 6/22/2020 4:07 5:33:09 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 6/22/2020 4:10 5:30:09 Dependent Affected by the power issue at the main site Affected by HDO350 INC395088 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/22/2020 4:10 5:30:09 Dependent Affected by the power issue at the main site Affected by HDO350 INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 3:38:09 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 3:38:09 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 6:02 3:38:09 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394840 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/22/2020 6:02 3:38:09 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/22/2020 6:02 3:38:09 Power Power Failure (Solar System failure) Solar system failed, will be restore with sunrise INC395150 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 7:22 2:18:09 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC395160 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 8:08 1:32:09 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC395151 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 8:13 1:27:09 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 09h55 AM INC395155 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 8:18 1:22:09 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/22/2020 8:32 1:08:09 RBS RBS Fault (Indeterminate) Site located on an island , team will reach at 10:00 AM INC395228 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 8:54 0:46:09 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 07:47:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 13:47:53 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 355:24:45 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 347:32:45 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 224:20:45 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 190:12:45 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 98:23:45 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 91:56:45 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 60:56:45 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 57:34:45 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 18:46:45 Transmission Transmission (Fiber issue) Fiber cable cut found on site. Spare for replacement needed. ETR not available yet. INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 16:24:45 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC395038 HGA048 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 19:11 14:35:45 RBS RBS Fault (DUG Failure) DUG faulty, team will replace it on 6/22/2020 ,ETR to be provided INC394998 HDC274 ESTERE Artibonite Ericsson 2G A Talkpool 6/21/2020 20:02 13:44:45 RBS RBS Fault (Indeterminate) Team is on site. INC395130 HDO400 FORET_DES_PINS Ouest Ericsson 2G C Talkpool 6/22/2020 1:14 8:32:45 RBS RBS Fault (Indeterminate) Team has been informed; ETA 8:30 am is expired, New ETA is not available yet. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/22/2020 7:30 2:16:45 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395143 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 7:46 2:00:45 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395227 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/22/2020 8:35 1:11:45 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G D Talkpool 6/22/2020 8:45 1:01:45 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Derrick.Rowe at digicelgroup.com Mon Jun 22 08:59:12 2020 From: Derrick.Rowe at digicelgroup.com (Derrick Rowe) Date: Mon, 22 Jun 2020 14:59:12 +0000 Subject: [Rantt] some Sites with low Accessibility in the north around BH In-Reply-To: References: Message-ID: Jithin, can you do some further troubleshooting to see what is the source of the problems. Shamir. As discussed, please do further investigations from your side as well to see if we can fix this problem once and for all. From: Ernst Keller Wesner Faustin Sent: Friday, June 19, 2020 09:29 AM To: Jithin J Singh ; Luckerson Jean ; Carl-Edouard Bastien ; Ruthza Laleau Fils ; Haiti Noc ; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Hai_Tech_RFPO ; Shamir Stephane Supreme ; Derrick Rowe ; Hai_Tech_Transmission ; Nazaire Ledix ; HAI_Tech_Noc ; Jean Arleff Israel Chery Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin, We don't really get any improvement, situation remains the same, @NOC/TX, Please, go to further investigation in order to fix the issue on those sites having bad KPIs and they are in our top worst cells for Acc. Br, Ernst FAUSTIN From: Jithin J Singh > Sent: Tuesday, June 16, 2020 9:23 AM To: Luckerson Jean >; Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Ruthza Laleau Fils >; Haiti Noc >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery > Subject: [EXTERNAL] RE: some Sites with low Accessibility in the north around BH Hi All, Please take note that the sites were affected during Power failures. We installed battery backup on the following sites to avoid the fluctuations. Please monitor and confirm current status: 1. HDN230 2. HDN218 3. HDN217. BR/ Jithin Singh. From: Luckerson Jean > Sent: Tuesday, June 16, 2020 8:52 AM To: Carl-Edouard Bastien >; Ernst Keller Wesner Faustin >; Ruthza Laleau Fils >; Haiti Noc >; Jithin J Singh >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/Team, Please help to provide update upon the below. Regional Team is still pushing us to solve issue and customers are getting angry there. Regards, Luckerson Jean 37007063 From: Carl-Edouard Bastien > Sent: Friday, June 5, 2020 9:28 AM To: Ernst Keller Wesner Faustin >; Ruthza Laleau Fils >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery > Subject: RE: some Sites with low Accessibility in the north around BH Hi Ruthza/Noc Please send a feedback on this case. BR// From: Carl-Edouard Bastien Sent: Wednesday, May 27, 2020 10:01 AM To: Ernst Keller Wesner Faustin >; Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hi Jithin/ Noc Any update? BR// From: Ernst Keller Wesner Faustin > Sent: Monday, May 25, 2020 8:01 PM To: Haiti Noc >; Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Hello Jithin/NOC, Please update us about what has been done to fix issue, situation is critical there. Br, Ernst FAUSTIN From: Jean Rosebert Dorcely > On Behalf Of Haiti Noc Sent: Thursday, May 21, 2020 7:23 PM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; david.vielot at tpmanagementsa.com; michael.caponpon at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission >; Nazaire Ledix >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Subject: RE: some Sites with low Accessibility in the north around BH Jithin, Please make the follow up with your team to satisfy the following cases: INC379784/ TAS239784 NOC Team From: Nazaire Ledix > Sent: Wednesday, May 20, 2020 5:45 PM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Jean Arleff Israel Chery >; Ruthza Laleau Fils > Cc: Hai_Tech_RFPO >; Shamir Stephane Supreme >; Carl-Edouard Bastien >; Derrick Rowe >; Hai_Tech_Transmission > Subject: RE: some Sites with low Accessibility in the north around BH Hello Noc team, Please send team to double check the following cases: a) power on HDN217, b) the link HDN230-HDN217. c) The NPU on HDN231 d) Power on HDN218 Best Regards, Nazaire L From: Ernst Keller Wesner Faustin > Sent: Wednesday, May 20, 2020 12:01 PM To: Shamir Stephane Supreme >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire, Please, what is update. The situation is still the same for the sites in this area. Br, Ernst FAUSTIN From: Shamir Stephane Supreme > Sent: Friday, May 15, 2020 9:27 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; Hai_Tech_Transmission >; Nazaire Ledix > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: RE: some Sites with low Accessibility in the north around BH Hello Nazaire Please check the issue below from TX side Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 From: Ernst Keller Wesner Faustin > Sent: Friday, May 15, 2020 9:10 AM To: HAI_Tech_Noc >; Hai_Tech_Transmission > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Shamir Stephane Supreme >; Jean Arleff Israel Chery >; Derrick Rowe > Subject: some Sites with low Accessibility in the north around BH Hello NOC/TX, We have several sites in the north that have low Accessibility and the issue is related to a TX issue there. It seems that TX capacity has been reduced there. Please, check from your side and prioritize this because most of the sites from Trou du Nord to Ouanaminth are affected. The most affected ones are HDN217(3G<E), HDN231, HDN230, HDN218 [cid:image001.png at 01D64884.15C05EE0] [cid:image002.jpg at 01D64884.15C05EE0] [cid:image003.jpg at 01D64884.15C05EE0] [cid:image004.jpg at 01D64884.15C05EE0] [cid:image005.jpg at 01D64884.15C05EE0] [cid:image006.jpg at 01D64884.15C05EE0] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 133325 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 4230 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 11660 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 13016 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.jpg Type: image/jpeg Size: 12411 bytes Desc: image005.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 12107 bytes Desc: image006.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 09:15:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 15:15:32 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 13 10 10 14 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 9 3 0 26 ZTE 8 8 1 0 11 Huawei 10 10 10 2 10 Network 37 27 14 2 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 6 0 5 4 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 637:49:18 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 479:30:18 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 216:52:18 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 141:37:18 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 126:08:18 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 111:47:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 96:10:18 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 83:12:18 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 78:06:18 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 78:01:18 Power Power failure (Faulty Head cylinder) Faulty head cylinder, will be replace on 6/22/2020 ETR 12:00 PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 60:56:18 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 50:22:18 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 39:36:18 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part Up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 32:49:18 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 30:13:18 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 24:21:18 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 12:05 23:09:18 Power Generator failure (Breaker Tripped) Huawei breaker burn needs to replaced. ETR to be provided INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/21/2020 12:12 23:02:18 Power Power Failure (Indeterminate) Site remains down after refueled, power team requested, ETA 12:30PM INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 23:02:18 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 23:02:18 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 22:40:18 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/22/2020 at 6:54 AM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 19:24:18 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 18:00:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 17:59:18 Power Power Failure (Indeterminate) delay due to key issue, team will be back on site, ETA 1:00 PM INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 15:07:18 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 14:38:18 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC394995 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 6/21/2020 20:47 14:27:18 Power Generator Failure (Alternator Failure) DC alternator blocked ,Spare approved from Digicel. ETA will be provided after collecting spare from DG WH. INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 13:54:18 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 13:54:18 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 13:39:18 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for picture. INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 12:58:18 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395076 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/22/2020 2:58 8:16:18 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 5:12:18 Power Power Failure (Solar System failure) After the sunrise, Site remain down, Power team has been informed, New update will be shared once available. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/22/2020 6:02 5:12:18 Power Power Failure (Solar System failure) Solar system failed, will be restore with sunrise INC395160 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 8:08 3:06:18 Power Power Failure (Indeterminate) Team is informed, ETA expired, team requested more minutes to get looking for the HPU key. INC395151 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 8:13 3:01:18 Power Generator failure (Indeterminate) Team is on the site for corrective INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/22/2020 8:32 2:42:18 RBS RBS Fault (Indeterminate) Team is working on site. INC395228 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 8:54 2:20:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h35 AM INC395242 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/22/2020 9:29 1:45:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h30 AM INC395185 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/22/2020 9:38 1:36:18 Power Power Failure (Indeterminate) Team is informed, ETA 11:45 AM. INC395197 HAIDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 10:16 0:58:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC395197 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 10:16 0:58:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO554 INC395255 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/22/2020 10:18 0:56:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC395305 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/22/2020 10:30 0:44:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC395263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/22/2020 10:38 0:36:18 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/22/2020 8:32 2:42:18 RBS RBS Fault (Indeterminate) Site located on an island , team will reach at 10:00 AM INC395228 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 8:54 2:20:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Mon Jun 22 10:13:55 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 22 Jun 2020 16:13:55 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HDS253 has been fueled, power team was requested this morning. Hds144: fueled added genset started. Best Regards, [cid:image001.jpg at 01D6488E.9676C3D0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Monday, June 22, 2020 11:16 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 13 10 10 14 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 9 3 0 26 ZTE 8 8 1 0 11 Huawei 10 10 10 2 10 Network 37 27 14 2 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 6 0 5 4 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 637:49:18 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 479:30:18 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 216:52:18 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 141:37:18 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 126:08:18 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 111:47:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 96:10:18 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 83:12:18 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 78:06:18 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 78:01:18 Power Power failure (Faulty Head cylinder) Faulty head cylinder, will be replace on 6/22/2020 ETR 12:00 PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 60:56:18 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 50:22:18 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 39:36:18 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part Up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 32:49:18 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 30:13:18 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 24:21:18 Power Generator Failure (Fuel Hose failure) Fuel leakage. Hose return faulty and needs to be replaced. ETR to be provided INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 12:05 23:09:18 Power Generator failure (Breaker Tripped) Huawei breaker burn needs to replaced. ETR to be provided INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/21/2020 12:12 23:02:18 Power Power Failure (Indeterminate) Site remains down after refueled, power team requested, ETA 12:30PM INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 23:02:18 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 23:02:18 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 22:40:18 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/22/2020 at 6:54 AM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 19:24:18 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 18:00:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 17:59:18 Power Power Failure (Indeterminate) delay due to key issue, team will be back on site, ETA 1:00 PM INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 15:07:18 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 14:38:18 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC394995 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 6/21/2020 20:47 14:27:18 Power Generator Failure (Alternator Failure) DC alternator blocked ,Spare approved from Digicel. ETA will be provided after collecting spare from DG WH. INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 13:54:18 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 13:54:18 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 13:39:18 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for picture. INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 12:58:18 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395076 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/22/2020 2:58 8:16:18 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 5:12:18 Power Power Failure (Solar System failure) After the sunrise, Site remain down, Power team has been informed, New update will be shared once available. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/22/2020 6:02 5:12:18 Power Power Failure (Solar System failure) Solar system failed, will be restore with sunrise INC395160 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 8:08 3:06:18 Power Power Failure (Indeterminate) Team is informed, ETA expired, team requested more minutes to get looking for the HPU key. INC395151 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 8:13 3:01:18 Power Generator failure (Indeterminate) Team is on the site for corrective INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/22/2020 8:32 2:42:18 RBS RBS Fault (Indeterminate) Team is working on site. INC395228 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 8:54 2:20:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h35 AM INC395242 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/22/2020 9:29 1:45:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h30 AM INC395185 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/22/2020 9:38 1:36:18 Power Power Failure (Indeterminate) Team is informed, ETA 11:45 AM. INC395197 HAIDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 10:16 0:58:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC395197 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 10:16 0:58:18 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO554 INC395255 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/22/2020 10:18 0:56:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC395305 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/22/2020 10:30 0:44:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC395263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/22/2020 10:38 0:36:18 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/22/2020 8:32 2:42:18 RBS RBS Fault (Indeterminate) Site located on an island , team will reach at 10:00 AM INC395228 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 8:54 2:20:18 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 10:35:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 16:35:38 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Sites off air by Class Class A B C D Total Total 14 13 10 21 58 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 30 9 2 0 35 ZTE 11 10 2 0 11 Huawei 12 12 12 2 12 Network 53 31 16 2 58 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 7 0 4 12 58 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 639:08:37 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 480:49:37 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 218:11:37 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 142:56:37 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 127:27:37 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393260 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B O&M FUEL 6/17/2020 19:27 113:06:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 09:10 am. ETA not provided. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 97:29:37 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 84:31:37 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 79:25:37 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded June 22nd INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 79:20:37 Power Power failure (Faulty Head cylinder) Faulty head cylinder, will be replace on 6/22/2020 INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 62:15:37 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 51:41:37 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 40:55:37 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part Up now. TX team has been informed to check the 3G INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 34:08:37 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 31:32:37 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 12:05 24:28:37 Power Generator failure (Breaker Tripped) Huawei breaker burn needs to replaced. ETR to be provided INC394780 HDS253 GRIS_ GRIS Sud-Est Ericsson 2G+3G B Talkpool 6/21/2020 12:12 24:21:37 Power Power Failure (Indeterminate) Site remains down after being refueled, power team requested, ETA 12:45PM INC394780 HGA037 BRIGUE Nippes Ericsson 2G B O&M FUEL 6/21/2020 12:12 24:21:37 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394780 HDS288 LA SOURCE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 12:12 24:21:37 Dependent Affected by Fuel issue at the main site Affected by HDS253 INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 23:59:37 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/22/2020 at 6:54 AM, ETR: 1:00PM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 20:43:37 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 19:19:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC394968 HAIGA106 ROSEAUX Grande-Anse ZTE 2G+3G C Talkpool 6/21/2020 17:15 19:18:37 Power Power Failure (Indeterminate) delay due to key issue, team will be back on site, ETA 1:00 PM INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 16:26:37 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 15:57:37 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC394995 HAIDS111 COLLEGE_HORACE Sud ZTE 2G+3G+LTE A Talkpool 6/21/2020 20:47 15:46:37 Power Generator Failure (Alternator Failure) DC alternator blocked ,Spare approved from Digicel. ETA will be provided after collecting spare from DG WH. INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 15:13:37 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 15:13:37 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 14:58:37 Power Power Failure (Indeterminate) Engine suspected knocking, waiting for picture. INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 14:17:37 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395076 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/22/2020 2:58 9:35:37 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 6:31:37 Power Power Failure (Solar System failure) After the sunrise, Site remain down, Power team has been informed, New update will be shared once available. INC395160 HAIGA119 ROSEAUX_CITY Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 8:08 4:25:37 Power Power Failure (Indeterminate) Team is informed, ETA expired, team requested more minutes to get looking for the HPU key. INC395151 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/22/2020 8:13 4:20:37 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/22/2020 at 11h57 AM. Feedback expected from them INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/22/2020 8:32 4:01:37 RBS RBS Fault (Indeterminate) Team is working on site. INC395228 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 8:54 3:39:37 Power Generator failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC395242 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/22/2020 9:29 3:04:37 Power Generator failure (Indeterminate) Team is on the site for corrective INC395185 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/22/2020 9:38 2:55:37 Power Power Failure (Indeterminate) Team is informed, ETA 11:45 AM. INC395197 HAIDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 10:16 2:17:37 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC395197 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 10:16 2:17:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO554 INC395255 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/22/2020 10:18 2:15:37 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h30 PM INC395263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/22/2020 10:38 1:55:37 Power Power Failure (Indeterminate) Team has been informed, ETA: 1:00PM INC395316 HAIDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 11:15 1:18:37 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h20 PM INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 11:16 1:17:37 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. INC395317 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/22/2020 11:18 1:15:37 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. INC395318 HDS001 JACMEL_TOWN_CENTER Sud-Est Ericsson 2G A Talkpool 6/22/2020 11:18 1:15:37 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. INC395318 HDS008 MONCHIL Sud-Est Ericsson 2G A Talkpool 6/22/2020 11:18 1:15:37 Dependent Affected by the power issue at the main site Affected by HDS001 INC395318 HDS011 PORTAIL_LA_GROSSELINE Sud-Est Ericsson 2G B Talkpool 6/22/2020 11:18 1:15:37 Dependent Affected by the power issue at the main site Affected by HDS001 INC395318 HDS013 ST_CYR Sud-Est Ericsson 2G+3G A Talkpool 6/22/2020 11:18 1:15:37 Dependent Affected by the power issue at the main site Affected by HDS001 INC395318 HDS014 LOVING_LIGHT_HOTEL Sud-Est Ericsson 2G A Talkpool 6/22/2020 11:18 1:15:37 Dependent Affected by the power issue at the main site Affected by HDS001 INC395276 HAIDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 11:19 1:14:37 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h35 PM INC395320 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/22/2020 11:22 1:11:37 Power Power Failure (Indeterminate) Team has been informed, ETA: 2:30PM INC395320 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/22/2020 11:22 1:11:37 Dependent Affected by the power issue at the main site Affected by HDC154 INC395284 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 11:29 1:04:37 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h30 PM INC394823 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/22/2020 11:30 1:03:37 Power Power Failure (Indeterminate) RAU faulty, RAU spare needed. Spare not yet available. INC394823 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 11:30 1:03:37 Dependent Affected by the power issue at the main site Affected by HDC232 INC394823 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/22/2020 11:30 1:03:37 Dependent Affected by the power issue at the main site Affected by HDC232 INC394823 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/22/2020 11:30 1:03:37 Dependent Affected by the power issue at the main site Affected by HDC232 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 10:36:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 16:36:10 +0000 Subject: [Rantt] Recall: Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Haiti Noc would like to recall the message, "Partially_Down_Sites_REPORT in the network (12:00 PM)". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Mon Jun 22 10:50:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 16:50:57 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 358:28:31 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 350:36:31 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 227:24:31 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 193:16:31 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 101:27:31 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 95:00:31 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 64:00:31 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 60:38:31 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 21:50:31 Transmission Transmission (Fiber issue) Fiber cable cut found on site. Spare for replacement needed. ETR not available yet. INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 19:28:31 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC395130 HDO400 FORET_DES_PINS Ouest Ericsson 2G C Talkpool 6/22/2020 1:14 11:36:31 RBS RBS Fault (Indeterminate) team is on site. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/22/2020 7:30 5:20:31 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395227 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/22/2020 8:35 4:15:31 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 9:56 2:54:31 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394695 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/22/2020 10:18 2:32:31 RBS RBS Fault (DUG Failure) DUG faulty, follow up is ongoing. ETR not yet provided INC395319 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/22/2020 11:16 1:34:31 Power Generator failure (Indeterminate) Team Is informed, ETA not yet available. INC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 11:30 1:20:31 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Mahesha.Shetty at digicelgroup.com Mon Jun 22 11:04:48 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Mon, 22 Jun 2020 17:04:48 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Thanks everyone.....! After replacing cabinet at HDC214 DWDM node performing well So far not observed any board malfunction or management fluctuations DWDM node. Thanks Mahesh From: Jithin J Singh Sent: Sunday, June 21, 2020 12:44 PM To: Frantz Michel Mondesir ; Jean Acciari ; Haiti Noc ; Mahesha Sannappa Shetty ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; Bernard Yacoub Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that the cabinet swapping activity has been successfully carried out at HDC214. The installation photo report is attached FYR. Hello Beatrice/WH Team, Please confirm receipt of the dismantled FTTX cabinet along with 4x faulty ACME T Range 12NDT190 batteries. BR/ Jithin Singh. From: Jithin J Singh Sent: Friday, June 19, 2020 9:51 PM To: Frantz Michel Mondesir >; Jean Acciari >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello NOC, Please take note that the FTTX cabinet replacement will be performed tonight at HDC214 starting at 11:59PM. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the Fiber team. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Friday, June 19, 2020 12:55 PM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Delivered to Roldan Consul From: Jean Acciari > Sent: Thursday, June 18, 2020 12:34 PM To: Jithin J Singh >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Warehouse team, Please authorize Talkpool to take out the following materials during 18JUN20-19JUN20 as part of the project Fiber Cabinet Replacements on FY21 (Site: HDC214): Item Description Brand Model/Part Number Quantity Outdoor cabinet (Hybrid Solution: Air Conditioned + Heat exchanger), 2 access door for 30 RU x 2 sides, PDB with alarms, light, grounding, AC suppressor, ducting system, breakers/fuses Eltek Valere / Telsuppliers 1 Unit Rectifier for Fiber Optic Outdoor Cabinet, Minipack 48/800 WI (1.5KW) Eltek Valere / Telsuppliers 241117.130 2 Units Batteries for Outdoor Cabinet, 190A-h each one Narada / Telsupplier 100720160404 / SCHACOL163031 4 Units Fiber Optic padlock kit (1kit contain: padlocks and 1 set of 2 keys) Telsuppliers 1 Kit Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Thursday, June 18, 2020 11:50 AM To: Haiti Noc >; Mahesha Sannappa Shetty >; Jean Acciari >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that cabinet swapping is already planned at HDC214 and it will be carried out during this week. Hello JP, Please have your approval for collecting an FTTX cabinet from Digicel WH along with 4x Batteries. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the FON team. Can we schedule the cabinet swapping tomorrow night with CRQ approved? BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, June 18, 2020 11:29 AM To: Mahesha Sannappa Shetty >; Jithin J Singh >; Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jithin.j.singh at talkpool.com Mon Jun 22 11:07:05 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Mon, 22 Jun 2020 17:07:05 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Thanks Mahesh for the feedback. Hi Beatrice/WH Team, The dismantled cabinet and faulty batteries have been returned to Digicel WH on Saturday, 20th June. Please confirm receipt. BR/ Jithin Singh. From: Mahesha Sannappa Shetty Sent: Monday, June 22, 2020 1:05 PM To: Jithin J Singh ; Frantz Michel Mondesir ; Jean Acciari ; Haiti Noc ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; Bernard Yacoub Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Thanks everyone.....! After replacing cabinet at HDC214 DWDM node performing well So far not observed any board malfunction or management fluctuations DWDM node. Thanks Mahesh From: Jithin J Singh > Sent: Sunday, June 21, 2020 12:44 PM To: Frantz Michel Mondesir >; Jean Acciari >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; Bernard Yacoub > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that the cabinet swapping activity has been successfully carried out at HDC214. The installation photo report is attached FYR. Hello Beatrice/WH Team, Please confirm receipt of the dismantled FTTX cabinet along with 4x faulty ACME T Range 12NDT190 batteries. BR/ Jithin Singh. From: Jithin J Singh Sent: Friday, June 19, 2020 9:51 PM To: Frantz Michel Mondesir >; Jean Acciari >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello NOC, Please take note that the FTTX cabinet replacement will be performed tonight at HDC214 starting at 11:59PM. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the Fiber team. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Friday, June 19, 2020 12:55 PM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Delivered to Roldan Consul From: Jean Acciari > Sent: Thursday, June 18, 2020 12:34 PM To: Jithin J Singh >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Warehouse team, Please authorize Talkpool to take out the following materials during 18JUN20-19JUN20 as part of the project Fiber Cabinet Replacements on FY21 (Site: HDC214): Item Description Brand Model/Part Number Quantity Outdoor cabinet (Hybrid Solution: Air Conditioned + Heat exchanger), 2 access door for 30 RU x 2 sides, PDB with alarms, light, grounding, AC suppressor, ducting system, breakers/fuses Eltek Valere / Telsuppliers 1 Unit Rectifier for Fiber Optic Outdoor Cabinet, Minipack 48/800 WI (1.5KW) Eltek Valere / Telsuppliers 241117.130 2 Units Batteries for Outdoor Cabinet, 190A-h each one Narada / Telsupplier 100720160404 / SCHACOL163031 4 Units Fiber Optic padlock kit (1kit contain: padlocks and 1 set of 2 keys) Telsuppliers 1 Kit Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Thursday, June 18, 2020 11:50 AM To: Haiti Noc >; Mahesha Sannappa Shetty >; Jean Acciari >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that cabinet swapping is already planned at HDC214 and it will be carried out during this week. Hello JP, Please have your approval for collecting an FTTX cabinet from Digicel WH along with 4x Batteries. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the FON team. Can we schedule the cabinet swapping tomorrow night with CRQ approved? BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, June 18, 2020 11:29 AM To: Mahesha Sannappa Shetty >; Jithin J Singh >; Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 12:41:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 18:41:54 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 8 6 9 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 2 0 22 ZTE 8 7 0 0 8 Huawei 8 8 8 3 8 Network 33 22 10 3 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 5 0 5 2 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 641:15:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 482:56:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 220:18:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 145:03:52 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 129:34:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 99:36:52 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 86:38:52 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 81:32:52 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 81:27:52 Power Power failure (Faulty Head cylinder) Faulty head cylinder, will be replace on 6/22/2020 Any update cannot be provided. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 64:22:52 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 53:48:52 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 43:02:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 36:15:52 Power Power Failure (Indeterminate) Engine knoking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 33:39:52 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 26:06:52 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/22/2020 at 6:54 AM, ETR: 1:00PM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 22:50:52 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 21:26:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 18:33:52 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 18:04:52 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 17:20:52 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 17:20:52 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 17:05:52 Power Generator Failure (Engine Knocking ) TP break down the genset INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 16:24:52 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395076 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/22/2020 2:58 11:42:52 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 8:38:52 Power Power Failure (Solar System failure) After the sunrise, Site remain down, Power team has been informed, New update will be shared once available. INC395151 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 8:13 6:27:52 Power Generator failure (Indeterminate) Fuel has been added. Power team requested to restart the new genset installed. ETA: Not yet available INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/22/2020 8:32 6:08:52 RBS RBS Fault (Indeterminate) Team is still working on the site for a deep trouble shooting. INC395197 HAIDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 10:16 4:24:52 Power Generator failure (Indeterminate) Team is on the site for corrective INC395197 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 10:16 4:24:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO554 INC395263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/22/2020 10:38 4:02:52 Power Power Failure (Indeterminate) Team has been informed, ETA: 1:00PM, expired, TP is enable to share new update for this site now. INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 11:16 3:24:52 Power Power Failure (Indeterminate) Team is informed ETA 2:30 PM INC395317 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/22/2020 11:18 3:22:52 Power Power Failure (Indeterminate) Team is informed ETA 2:30 PM INC395276 HAIDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 11:19 3:21:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h35 PM (Expired). Feedback expected from team within 30 (02h45 PM) INC395329 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/22/2020 11:54 2:46:52 Power Power Failure (Indeterminate) After refueling Site remain down, Power team is informed, ETA to be provided INC395351 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/22/2020 12:50 1:50:52 Transmission Transmission (Indeterminate) After Power Intervention, TX team is requested ETA to be provided. INC395406 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 13:12 1:28:52 Power Power Failure (Indeterminate) Team is informed ,ETA 4:00 PM INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 13:29 1:11:52 Power Generator failure (Indeterminate) Team is awaiting for access. Follow up is ongoing with concerned team INC395356 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/22/2020 13:58 0:42:52 Power Power Failure (Indeterminate) Team is informed ,ETA 3:30 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Mon Jun 22 12:49:52 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 22 Jun 2020 18:49:52 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: HDC338 was fueled. Power team requested. HDS144: fuel was added and genset started as reported this morning. If not up power team is required. Best Regards, [cid:image001.jpg at 01D648A4.5F709B20] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Monday, June 22, 2020 2:42 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 8 6 9 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 2 0 22 ZTE 8 7 0 0 8 Huawei 8 8 8 3 8 Network 33 22 10 3 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 5 0 5 2 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 641:15:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 482:56:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 220:18:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 145:03:52 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 129:34:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 99:36:52 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 86:38:52 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 81:32:52 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 81:27:52 Power Power failure (Faulty Head cylinder) Faulty head cylinder, will be replace on 6/22/2020 Any update cannot be provided. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 64:22:52 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 53:48:52 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 43:02:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 36:15:52 Power Power Failure (Indeterminate) Engine knoking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 33:39:52 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 26:06:52 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/22/2020 at 6:54 AM, ETR: 1:00PM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 22:50:52 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 21:26:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 18:33:52 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 18:04:52 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 17:20:52 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 17:20:52 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 17:05:52 Power Generator Failure (Engine Knocking ) TP break down the genset INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 16:24:52 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395076 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/22/2020 2:58 11:42:52 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 8:38:52 Power Power Failure (Solar System failure) After the sunrise, Site remain down, Power team has been informed, New update will be shared once available. INC395151 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 8:13 6:27:52 Power Generator failure (Indeterminate) Fuel has been added. Power team requested to restart the new genset installed. ETA: Not yet available INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/22/2020 8:32 6:08:52 RBS RBS Fault (Indeterminate) Team is still working on the site for a deep trouble shooting. INC395197 HAIDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 10:16 4:24:52 Power Generator failure (Indeterminate) Team is on the site for corrective INC395197 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 10:16 4:24:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO554 INC395263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/22/2020 10:38 4:02:52 Power Power Failure (Indeterminate) Team has been informed, ETA: 1:00PM, expired, TP is enable to share new update for this site now. INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 11:16 3:24:52 Power Power Failure (Indeterminate) Team is informed ETA 2:30 PM INC395317 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/22/2020 11:18 3:22:52 Power Power Failure (Indeterminate) Team is informed ETA 2:30 PM INC395276 HAIDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 11:19 3:21:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h35 PM (Expired). Feedback expected from team within 30 (02h45 PM) INC395329 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/22/2020 11:54 2:46:52 Power Power Failure (Indeterminate) After refueling Site remain down, Power team is informed, ETA to be provided INC395351 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/22/2020 12:50 1:50:52 Transmission Transmission (Indeterminate) After Power Intervention, TX team is requested ETA to be provided. INC395406 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 13:12 1:28:52 Power Power Failure (Indeterminate) Team is informed ,ETA 4:00 PM INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 13:29 1:11:52 Power Generator failure (Indeterminate) Team is awaiting for access. Follow up is ongoing with concerned team INC395356 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/22/2020 13:58 0:42:52 Power Power Failure (Indeterminate) Team is informed ,ETA 3:30 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 12:56:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 18:56:57 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 360:34:27 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 352:42:27 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 229:30:27 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 195:22:27 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 103:33:27 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 97:06:27 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 66:06:27 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 62:44:27 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 23:56:27 Transmission Transmission (Fiber issue) Fiber cable cut found on site. Spare for replacement needed. ETR not available yet. INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 21:34:27 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/22/2020 7:30 7:26:27 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395227 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/22/2020 8:35 6:21:27 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 9:56 5:00:27 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395192 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 10:02 4:54:27 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395319 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/22/2020 11:16 3:40:27 Power Generator failure (Indeterminate) Team is on site. INC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 11:30 3:26:27 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon Jun 22 13:03:37 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 22 Jun 2020 19:03:37 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 641:15:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 482:56:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 220:18:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 145:03:52 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 129:34:52 Power Generator Failure (Engine broken) ENGINE KNOCKING. NO BOAT AVAILABLE TODAY TO TRANSPORT GENSET TO ISLAND. ETR 23-06-2020 INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 99:36:52 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 86:38:52 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 81:32:52 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 81:27:52 Power Power failure (Faulty Head cylinder) RESTORED INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 64:22:52 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Spare has been requested to Digicel INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 53:48:52 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 43:02:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 36:15:52 Power Power Failure (Indeterminate) Engine knoking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 33:39:52 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 26:06:52 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/22/2020 at 6:54 AM, ETR: 1:00PM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 22:50:52 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 21:26:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 18:33:52 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 18:04:52 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 17:20:52 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 17:20:52 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 17:05:52 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 16:24:52 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR 6PM INC395076 HDC319 NIRVA Centre Ericsson 2G D Digicel 6/22/2020 2:58 11:42:52 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 08:38:52 Power Power Failure (Solar System failure) After the sunrise, Site remain down, Power team has been informed, New update will be shared once available. INC395151 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 8:13 06:27:52 Power Generator failure (Indeterminate) ETA 3:30PM TO STRT GENSET AFTER REFUELLING INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/22/2020 8:32 06:08:52 RBS RBS Fault (Indeterminate) Team is still working on the site for a deep trouble shooting. INC395197 HAIDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 10:16 04:24:52 Power Generator failure (Indeterminate) Team is on the site for corrective INC395197 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 10:16 04:24:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO554 INC395263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/22/2020 10:38 04:02:52 Power Power Failure (Indeterminate) REVISED ETA 3:45PM INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 11:16 03:24:52 Power Power Failure (Indeterminate) TEAM IS WORKING ON SITE INC395317 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/22/2020 11:18 03:22:52 Power Power Failure (Indeterminate) TEAM WAITING FOR ACCCESS INC395276 HAIDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 11:19 03:21:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h35 PM (Expired). Feedback expected from team within 30 (02h45 PM) INC395329 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/22/2020 11:54 02:46:52 Power Power Failure (Indeterminate) RESTORED INC395351 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/22/2020 12:50 01:50:52 Transmission Transmission (Indeterminate) RESTORED INC395406 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 13:12 01:28:52 Power Power Failure (Indeterminate) Team is informed ,ETA 4:00 PM INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 13:29 01:11:52 Power Generator failure (Indeterminate) Team is awaiting for access. Follow up is ongoing with concerned team INC395356 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/22/2020 13:58 00:42:52 Power Power Failure (Indeterminate) Team is informed ,ETA 3:30 PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 22 June 2020 14:43 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M; Hai_SalesGM Subject: [Tp.imc.haiti] NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 8 6 9 15 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 2 0 22 ZTE 8 7 0 0 8 Huawei 8 8 8 3 8 Network 33 22 10 3 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 5 0 5 2 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 641:15:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 482:56:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 220:18:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 145:03:52 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 129:34:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 99:36:52 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 86:38:52 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 81:32:52 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:13 81:27:52 Power Power failure (Faulty Head cylinder) Faulty head cylinder, will be replace on 6/22/2020 Any update cannot be provided. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 64:22:52 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 53:48:52 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 43:02:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 36:15:52 Power Power Failure (Indeterminate) Engine knoking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 33:39:52 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 26:06:52 Fuel Generator failure (Fuel issue) Fuel team is already informed since 6/22/2020 at 6:54 AM, ETR: 1:00PM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 22:50:52 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395014 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D O&M FUEL 6/21/2020 17:14 21:26:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/21/2020 at 05:56 am. ETA not provided. INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 18:33:52 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 18:04:52 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 17:20:52 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 17:20:52 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 17:05:52 Power Generator Failure (Engine Knocking ) TP break down the genset INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 16:24:52 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395076 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/22/2020 2:58 11:42:52 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 8:38:52 Power Power Failure (Solar System failure) After the sunrise, Site remain down, Power team has been informed, New update will be shared once available. INC395151 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 8:13 6:27:52 Power Generator failure (Indeterminate) Fuel has been added. Power team requested to restart the new genset installed. ETA: Not yet available INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/22/2020 8:32 6:08:52 RBS RBS Fault (Indeterminate) Team is still working on the site for a deep trouble shooting. INC395197 HAIDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 10:16 4:24:52 Power Generator failure (Indeterminate) Team is on the site for corrective INC395197 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 10:16 4:24:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO554 INC395263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/22/2020 10:38 4:02:52 Power Power Failure (Indeterminate) Team has been informed, ETA: 1:00PM, expired, TP is enable to share new update for this site now. INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 11:16 3:24:52 Power Power Failure (Indeterminate) Team is informed ETA 2:30 PM INC395317 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/22/2020 11:18 3:22:52 Power Power Failure (Indeterminate) Team is informed ETA 2:30 PM INC395276 HAIDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 11:19 3:21:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 01h35 PM (Expired). Feedback expected from team within 30 (02h45 PM) INC395329 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/22/2020 11:54 2:46:52 Power Power Failure (Indeterminate) After refueling Site remain down, Power team is informed, ETA to be provided INC395351 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/22/2020 12:50 1:50:52 Transmission Transmission (Indeterminate) After Power Intervention, TX team is requested ETA to be provided. INC395406 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 13:12 1:28:52 Power Power Failure (Indeterminate) Team is informed ,ETA 4:00 PM INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 13:29 1:11:52 Power Generator failure (Indeterminate) Team is awaiting for access. Follow up is ongoing with concerned team INC395356 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/22/2020 13:58 0:42:52 Power Power Failure (Indeterminate) Team is informed ,ETA 3:30 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[81807650].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[81807650].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FBBE6CE422D645648DE84C06B0315753.png Type: image/png Size: 132 bytes Desc: FBBE6CE422D645648DE84C06B0315753.png URL: From Beatrice.Desir at digicelgroup.com Mon Jun 22 13:25:32 2020 From: Beatrice.Desir at digicelgroup.com (Beatrice Desir Mogene) Date: Mon, 22 Jun 2020 19:25:32 +0000 Subject: [Rantt] Fiber cabinet affected at HDC214 and HDN216 In-Reply-To: References: Message-ID: Good afternoon Jithin, We received one cabinet and 4 batteries "HDC214". Regards, B From: Jithin J Singh Sent: Monday, June 22, 2020 1:07 PM To: Mahesha Sannappa Shetty ; Frantz Michel Mondesir ; Jean Acciari ; Haiti Noc ; Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; Francois Boyer ; Hai_Warehouseteam Cc: Eng Teck Ng ; Francois Boyer ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; Bernard Yacoub Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Thanks Mahesh for the feedback. Hi Beatrice/WH Team, The dismantled cabinet and faulty batteries have been returned to Digicel WH on Saturday, 20th June. Please confirm receipt. BR/ Jithin Singh. From: Mahesha Sannappa Shetty > Sent: Monday, June 22, 2020 1:05 PM To: Jithin J Singh >; Frantz Michel Mondesir >; Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; Bernard Yacoub > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Thanks everyone.....! After replacing cabinet at HDC214 DWDM node performing well So far not observed any board malfunction or management fluctuations DWDM node. Thanks Mahesh From: Jithin J Singh > Sent: Sunday, June 21, 2020 12:44 PM To: Frantz Michel Mondesir >; Jean Acciari >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; Bernard Yacoub > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that the cabinet swapping activity has been successfully carried out at HDC214. The installation photo report is attached FYR. Hello Beatrice/WH Team, Please confirm receipt of the dismantled FTTX cabinet along with 4x faulty ACME T Range 12NDT190 batteries. BR/ Jithin Singh. From: Jithin J Singh Sent: Friday, June 19, 2020 9:51 PM To: Frantz Michel Mondesir >; Jean Acciari >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello NOC, Please take note that the FTTX cabinet replacement will be performed tonight at HDC214 starting at 11:59PM. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the Fiber team. BR/ Jithin Singh. From: Frantz Michel Mondesir > Sent: Friday, June 19, 2020 12:55 PM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Delivered to Roldan Consul From: Jean Acciari > Sent: Thursday, June 18, 2020 12:34 PM To: Jithin J Singh >; Haiti Noc >; Mahesha Sannappa Shetty >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Warehouse team, Please authorize Talkpool to take out the following materials during 18JUN20-19JUN20 as part of the project Fiber Cabinet Replacements on FY21 (Site: HDC214): Item Description Brand Model/Part Number Quantity Outdoor cabinet (Hybrid Solution: Air Conditioned + Heat exchanger), 2 access door for 30 RU x 2 sides, PDB with alarms, light, grounding, AC suppressor, ducting system, breakers/fuses Eltek Valere / Telsuppliers 1 Unit Rectifier for Fiber Optic Outdoor Cabinet, Minipack 48/800 WI (1.5KW) Eltek Valere / Telsuppliers 241117.130 2 Units Batteries for Outdoor Cabinet, 190A-h each one Narada / Telsupplier 100720160404 / SCHACOL163031 4 Units Fiber Optic padlock kit (1kit contain: padlocks and 1 set of 2 keys) Telsuppliers 1 Kit Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Thursday, June 18, 2020 11:50 AM To: Haiti Noc >; Mahesha Sannappa Shetty >; Jean Acciari >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hi All, Please be informed that cabinet swapping is already planned at HDC214 and it will be carried out during this week. Hello JP, Please have your approval for collecting an FTTX cabinet from Digicel WH along with 4x Batteries. Roldan Consul (+509 3701 0727) will take lead of this activity with support from the FON team. Can we schedule the cabinet swapping tomorrow night with CRQ approved? BR/ Jithin Singh. From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Thursday, June 18, 2020 11:29 AM To: Mahesha Sannappa Shetty >; Jithin J Singh >; Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hello Jithin, Your team is actually on the site, please coordinate with them. Regards, NOC Team From: Mahesha Sannappa Shetty > Sent: Thursday, June 18, 2020 11:19 AM To: Jean Acciari >; Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Kindly prioritize HDC214 cabinet replacement We have still issue this site and we already lost the equipment one backplane slot faulty & again observed one more slot suspected faulty This site need to prioritize because we don't have any spare to replace the completed OSN DWDM chassis Thanks Mahesh From: Jean Acciari > Sent: Tuesday, June 16, 2020 1:09 PM To: Jithin J Singh >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin, Please to share a quotation to replace the fiber cabinet HDC214. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 15, 2020 12:05 PM To: Jean Acciari >; Haiti Noc >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M >; Francois Boyer >; Hai_Warehouseteam > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: [EXTERNAL] RE: Fiber cabinet affected at HDC214 and HDN216 Hello JP, Please see the comments for both sites as requested: 1. HDC214 * The fiber cabinet have heat exchanger only and it's free fo dust. * The router is installed in the E// RBS2106 and DWDM is inside FTTX. All Equipment are powered from FTTX cabinet only. * The batteries in FTTX cabinet are faulty and need to be replaced. The equipment are affected during power failures. * PMR has been performed today and see photos attached for reference. 2. HDN216 * The climate is heat exchanger only. * The LVD settings of FTTX cabinet ahs been reduced to -42V to avoid power fluctuations during HPU cycling. Let's keep the site in monitoring. Hello Boyer, Please have your approval for collecting 4x POWERSAFE SBS190 batteries for immediate installation at HDC214. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 15, 2020 10:18 AM To: Haiti Noc >; Jithin J Singh >; Gerry Bolante >; 'rantt at tpmanagementsa.com' >; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera > Subject: RE: Fiber cabinet affected at HDC214 and HDN216 Hi Jithin/Gerry, Please your help to provide us with the feedback for both fiber cabinets during today, please let us know if there is temperature/dust issues, or the doors are not closing properly or with damages, or the hoses/holes are not hermetically protected with sealing foam. Many thanks. Kind Regards. JP Acciari From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Monday, June 15, 2020 5:44 AM To: Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante > (Gerry.Bolante at talkpool.com) >; 'rantt at tpmanagementsa.com' >; 'Nikhil Govind' >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' >; Steeven M > Cc: Eng Teck Ng >; Francois Boyer >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Haiti Noc >; Mahesha Sannappa Shetty >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean Acciari > Subject: Fiber cabinet affected at HDC214 and HDN216 Jithin/Gerry, Can you please share the report regarding the sites HDC214 and HDN216 after the last visit of your team. DWDM requested to check the environment for both sites because fiber cabinets are still affected causing the fiber link going up and down since several days due to temperature issue suspected Note: 5 (3G) sites passing through HDN216 affected HDC215 HDN221 HDN200 HDN216 HDN215 NOC Team ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 20200622_133215.jpg Type: image/jpeg Size: 2016580 bytes Desc: 20200622_133215.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 20200622_134153.jpg Type: image/jpeg Size: 2252354 bytes Desc: 20200622_134153.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 20200622_134102.jpg Type: image/jpeg Size: 1938687 bytes Desc: 20200622_134102.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 14:53:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 20:53:09 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 10 7 6 19 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 9 2 0 24 ZTE 5 4 0 0 6 Huawei 12 12 10 3 12 Network 36 25 12 3 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 4 0 4 9 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 643:24:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 485:05:52 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 222:27:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 147:12:52 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 131:43:52 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 101:45:52 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 88:47:52 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 83:41:52 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 66:31:52 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 55:57:52 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 45:11:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 38:24:52 Power Generator Failure (Engine Knocking ) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 35:48:52 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 24:59:52 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 20:42:52 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 20:13:52 RBS RBS Fault (RBS Software failure) License issue , concerned team has been infomed INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 19:29:52 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 19:29:52 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 19:14:52 Power Generator Failure (Engine Knocking ) TP break down the genset INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 18:33:52 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395076 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/22/2020 2:58 13:51:52 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 10:47:52 Power Power Failure (Solar System failure) Slar Site, Due to bad weather in the area, the site is expected to be up with the sunrise. INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/22/2020 8:32 8:17:52 RBS RBS Fault (Indeterminate) Team is still working on the site for a deep trouble shooting. INC395263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/22/2020 10:38 6:11:52 Power Power Failure (Indeterminate) Team has been informed, ETA: 1:00PM, expired, New ETA: 4: 15PM. INC395317 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/22/2020 11:18 5:31:52 Power Power Failure (Indeterminate) Team is working on site. INC395276 HAIDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 11:19 5:30:52 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive on the site INC394823 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/22/2020 11:30 5:19:52 Power Power Failure (Indeterminate) RAU faulty, RAU spare needed. Spare not yet available. INC394823 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/22/2020 11:30 5:19:52 Dependent Affected by the power issue at the main site Affected by HDC232 INC394823 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/22/2020 11:30 5:19:52 Dependent Affected by the power issue at the main site Affected by HDC232 INC394823 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 11:30 5:19:52 Dependent Affected by the power issue at the main site Affected by HDC232 INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/22/2020 13:29 3:20:52 Fuel Generator failure (Fuel issue) Fuel team will be informed for proper follow up INC395422 HDC274 ESTERE Artibonite Ericsson 2G+3G D Talkpool 6/22/2020 14:05 2:44:52 Power Power Failure (Indeterminate) Team has been informed, ETA: 4:45PM INC395422 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 6/22/2020 14:05 2:44:52 Dependent Affected by the power issue at the main site Affected by HDC274 INC395276 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 14:06 2:43:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO611 INC395276 HDO472 ESTRELLA_NOUAILLES Port-au-Prince Huawei 2G+3G D Talkpool 6/22/2020 14:06 2:43:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO611 INC393939 HAIGA121 LEON Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 15:01 1:48:52 Power Power Failure (Indeterminate) Team is working on site. INC395393 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 15:06 1:43:52 Power Generator failure (Indeterminate) Team is on the site for corrective INC395445 HAIDO157 COLLEGE_BON_COEUR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 15:25 1:24:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h30 PM INC395452 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G+3G D Talkpool 6/22/2020 15:34 1:15:52 Power Power Failure (Indeterminate) Team has been informed, ETA: 7:15PM INC395384 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/22/2020 16:30 0:19:52 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h00 PM INC395384 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 16:30 0:19:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO038 INC395384 HAIDO041 LILAVOIS11 Port-au-Prince Huawei 2G+3G B Talkpool 6/22/2020 16:30 0:19:52 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO038 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 16:31:11 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 22:31:11 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 364:08:31 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 356:16:31 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 233:04:31 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 198:56:31 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 107:07:31 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 100:40:31 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 69:40:31 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 66:18:31 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 25:08:31 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/22/2020 7:30 11:00:31 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395227 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/22/2020 8:35 9:55:31 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 9:56 8:34:31 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394695 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/22/2020 10:18 8:12:31 RBS RBS Fault (DUG Failure) DUG faulty, follow up is ongoing. ETR not yet provided INC395319 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/22/2020 11:16 7:14:31 Power Generator failure (Indeterminate) Team is on site. INC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 11:30 7:00:31 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC394835 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/22/2020 12:30 6:00:31 RBS RBS Fault (Indeterminate) Faulty DRTU. Spare part needed INC395458 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 15:55 2:35:31 Power Generator failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC395467 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by Fiber cut in south area. INC395467 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395515 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/22/2020 16:22 2:08:31 RBS RBS Fault (Indeterminate) Team is informed, ETA 06:45 PM. INC394882 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 6/22/2020 16:25 2:05:31 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 17:46 0:44:31 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 17:22:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 22 Jun 2020 23:22:34 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 22nd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 22nd, 2020 till 7:00 PM > Special issue Status Ticket # Node(S) Date/time down Date/time UP Duration SLA Service Level Agreement Assigned Group Description Impact Root cause Comments OPEN INC395467 Fiber 6/22/2020 16:20 N/A N/A N/A N/A Talkpool_FON Fiber cut between the link TURGEAU (SDH028) - JACMEL(SDH013) No impact CAR ACCIDENT 4 pole span of cable were damaged. Team will install 400m of cable and provision 2 joint closures. ETR: 2.5hrs Status Ticket # Node(S) Date/time down Date/time UP Duration SLA Service Level Agreement Assigned Group Description Impact Root cause Comments RESOLVED INC395084 HDS308 6/22/2020 3:47 6/22/2020 7:50 4:03:00 6:00:00 Compliant Talkpool HDS308 (FOND_JN_NOEL) is down affecting 6 (2G) completely and 2 (2G) partially in South-east region 7 down, 2 partially down(Affecting an estimated of 11.6K subscribers) High temp due to lack of coolant 20 gallon of fuel added on HDO025 and the finer link HDO231-HDO050 has been repaired RESOLVED INC395229 HDS308 6/22/2020 8:51 6/22/2020 12:49 3:58:00 6:00:00 Compliant Talkpool Fiber cut between the link TURGEAU (SDH028) - KALIKO(HDO311) No impact Single fiber cut Reparation completed and the links are back up > Planned Work ? No Planned Work during this shift > Products and Service ? No Product and Services during this shift > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 645:48:01 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 487:29:01 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 224:51:01 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 149:36:01 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 134:07:01 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 91:11:01 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 86:05:01 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 68:55:01 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 58:21:01 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 40:48:01 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 38:12:01 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 27:23:01 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 22:37:01 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 21:53:01 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 21:38:01 Power Generator Failure (Engine Knocking ) TP break down the genset INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 20:57:01 Power Generator Failure (Alternator Failure) Faulty DC alternator, needs to be replaced. ETR to be provided INC395076 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/22/2020 2:58 16:15:01 Power Generator failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 6:02 13:11:01 Power Power Failure (Solar System failure) Solar Site, Due to bad weather in the area, the site is expected to be up with the sunrise. INC395317 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/22/2020 11:18 7:55:01 Power Power Failure (Indeterminate) Team is waiting for access. INC395406 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 13:12 6:01:01 Power Power Failure (Indeterminate) HPU key issue, team is on the way to looking for the key, ETA06:30PM INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/22/2020 13:29 5:44:01 Fuel Generator failure (Fuel issue) Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 5:23:01 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395276 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 14:06 5:07:01 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO611 INC395452 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/22/2020 15:34 3:39:01 Power Power Failure (Indeterminate) Team has been informed, ETA: 7:15PM INC395458 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 6/22/2020 15:55 3:18:01 Power Power Failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC395467 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 2:53:01 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/22/2020 16:20 2:53:01 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 2:53:01 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC394882 HDC203 LASCAHOBAS Centre Ericsson 2G+3G B Talkpool 6/22/2020 16:25 2:48:01 Transmission Transmission (Indeterminate) TX team is working on site INC394882 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G D Talkpool 6/22/2020 16:25 2:48:01 Dependent Affected by the Transmission issue at the main site Attached to HDC203 INC394882 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/22/2020 16:25 2:48:01 Dependent Affected by the Transmission issue at the main site Attached to HDC203 INC395206 HDC332 TI FOND Centre Ericsson 2G D Digicel 6/22/2020 17:11 2:02:01 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395524 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/22/2020 17:26 1:47:01 Power Power Failure (Indeterminate) Team is informed, ETA 7:40 PM INC395498 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 18:14 0:59:01 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/22/2020 18:35 0:38:01 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/22/2020 18:35 0:38:01 Dependent Affected by the power issue at the main site Attached to HDC318 INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 18:35 0:38:01 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 364:08:31 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 356:16:31 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 233:04:31 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 198:56:31 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 107:07:31 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 100:40:31 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 69:40:31 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394263 HDO418 MAROSE Ouest Ericsson 2G D Talkpool 6/20/2020 0:12 66:18:31 RBS RBS Fault (RRUS Failure) RRUS01B3 faulty, spare need to be replace. ETR not yet available. INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 25:08:31 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/22/2020 7:30 11:00:31 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395227 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/22/2020 8:35 9:55:31 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 9:56 8:34:31 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394695 HDO371 TROUIN Ouest Ericsson 2G D Talkpool 6/22/2020 10:18 8:12:31 RBS RBS Fault (DUG Failure) DUG faulty, follow up is ongoing. ETR not yet provided INC395319 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/22/2020 11:16 7:14:31 Power Generator failure (Indeterminate) Team is on site. INC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 11:30 7:00:31 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC394835 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/22/2020 12:30 6:00:31 RBS RBS Fault (Indeterminate) Faulty DRTU. Spare part needed INC395458 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 15:55 2:35:31 Power Generator failure (Indeterminate) Power commercial down, Site will be up with commercial power, No genset on site INC395467 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by Fiber cut in south area. INC395467 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 2:10:31 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395515 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/22/2020 16:22 2:08:31 RBS RBS Fault (Indeterminate) Team is informed, ETA 06:45 PM. INC394882 HDC203 LASCAHOBAS Centre Ericsson 2G B Talkpool 6/22/2020 16:25 2:05:31 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 17:46 0:44:31 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC395080 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 3:28 6/22/2020 8:03 4:35:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator dirty Need to be justified 1 gallon of coolant added then genset restarted INC395109 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:00 6/22/2020 9:29 11:29:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Genset fail to start due to faulty battery Need to be justified The genset has been started with an external battery INC395220 HAIDO233 BOIS GREFFIN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 10:02 6/22/2020 10:42 0:40:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK The breaker has been reset then the genset restarted INC395150 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 7:22 6/22/2020 10:36 3:14:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset fail to start due to faulty battery Need to be justified The genset has been started with an external battery INC394990 HDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/21/2020 18:44 6/22/2020 11:17 16:33:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) Fan belt and radiator broken Need to be justified The fan belt and radiator were taken from HDO220 for replacement then 1 gallon of coolant added INC395155 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 8:18 6/22/2020 11:28 3:10:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) DC rectifier Breaker tripped OK The breaker has been reset, one rectifier removed then the genset restarted INC394816 COW030 MARRIOTT_COW Port-au-Prince Ericsson 3G+LTE A Talkpool 6/21/2020 10:53 6/22/2020 11:53 25:00:00 4:00:00 Not Compliant Power Generator Failure (Fuel Hose failure) Return injection pump faulty Spare The spare part was taken from HDO642 for replacement then the genset restarted INC395305 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/22/2020 10:30 6/22/2020 11:46 1:16:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The site is back in service without any intervention. Site under monitoring INC395284 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 11:29 6/22/2020 13:18 1:49:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator dirty OK Water has been added on it then genset restarted INC395242 HAIDO151 FONTAMARA_27 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/22/2020 9:29 6/22/2020 13:49 4:20:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified 1 gallon and half of oil added then genset restarted INC394831 HAIDO663 DELMAS_103 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/21/2020 12:05 6/22/2020 13:27 25:22:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Huawei breaker burnt Need to be justified The breaker has been replaced to solve the issue INC395255 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/22/2020 10:18 6/22/2020 14:43 4:25:00 4:00:00 Not Compliant Power Generator failure (Low Voltage) DC under voltage due to low water distilled Need to be justified The alarm has been reset then genset restarted INC395228 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 8:54 6/22/2020 15:51 6:57:00 4:00:00 Not Compliant Power Generator failure (Radiator failure) Faulty radiator Need to be justified The faulty radiator has been replaced to solve the issue INC395316 HAIDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 11:15 6/22/2020 16:14 4:59:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC395370 HDO249 SANTO_2_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/22/2020 14:01 6/22/2020 16:25 2:24:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset fail to start due to faulty battery Need to be justified The genset has been started with an external battery INC395391 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/22/2020 14:58 6/22/2020 16:52 1:54:00 4:00:00 Compliant Power Generator Failure (Overloaded) Breaker tripped due to over load OK The breaker has been reset then genset restarted INC395151 HAIDO040 JERUSALEM Port-au-Prince Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 8:13 6/22/2020 16:52 8:39:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC395197 HAIDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 10:16 6/22/2020 17:11 6:55:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Genset fail to start due to faulty battery Need to be justified The genset has been started with an external battery INC395197 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 10:16 6/22/2020 17:11 6:55:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO554 Cascaded The site is back in service once the issue solved at HDO554 INC395393 HAIDO655 UN_DELTA_CAMP_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 15:06 6/22/2020 17:08 2:02:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset fail to start due to starter battery stolen Need to be justified The genset has been started with an external battery INC395445 HAIDO157 COLLEGE_BON_COEUR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 15:25 6/22/2020 17:26 2:01:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK The last feedback is expected from field team INC395384 HDO038 LATAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 16:30 6/22/2020 18:03 1:33:00 4:00:00 Compliant Power Generator failure (ASH Card issue) Emergency floating due to ASH CARD FUSE issue OK Team jumped it and reset the alarm to solve the issue INC395384 HAIDO506 BON_REPOS_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 16:30 6/22/2020 18:03 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 OK The site is back in service once the issue solved at HDO038 INC395384 HAIDO041 LILAVOIS11 Port-au-Prince Huawei 2G+3G B Talkpool 6/22/2020 16:30 6/22/2020 18:03 1:33:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO038 OK The site is back in service once the issue solved at HDO038 INC395276 HAIDO611 TABARRE_40 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 11:19 6/22/2020 17:57 6:38:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) DC alternator and starter battery issue Need to be justified The battery starter has been installed then genset restarted INC395512 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 16:26 6/22/2020 18:13 1:47:00 4:00:00 Compliant Power Generator failure (Battery Failure) CPS battery issue OK The alarm has been reset then genset restarted INC395122 HDO316 THOMAZEAU Ouest Ericsson 2G+3G D Talkpool 6/21/2020 23:20 6/22/2020 8:00 8:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) DG stop, fuel and water mixed Need to be justified DG stop, fuel and water mixed, team fixed, restarted INC395122 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 6/22/2020 8:00 8:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO316 Cascaded Site back in service with the main site INC395122 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 6/22/2020 8:00 8:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO316 Cascaded Site back in service with the main site INC395122 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 6/22/2020 8:00 8:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO316 Cascaded Site back in service with the main site INC395122 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/21/2020 23:22 6/22/2020 8:00 8:38:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO316 Cascaded Site back in service with the main site INC395143 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 4:02 6/22/2020 8:00 3:58:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar site OK Site back on air with sunrise INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 6/22/2020 8:37 2:35:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar site OK Site back on air with sunrise INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/22/2020 6:02 6/22/2020 8:50 2:48:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar site OK Site back on air with sunrise INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/22/2020 6:02 6/22/2020 8:50 2:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC318 OK Site up with the main site INC395120 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 23:02 6/22/2020 8:00 8:58:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar site Need to be justified Site back on air with sunrise INC394991 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 6:02 6/22/2020 8:00 1:58:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar site OK Site back on air with sunrise INC395088 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 6/22/2020 4:10 6/22/2020 10:00 5:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site back in service with the main site INC395088 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/22/2020 4:10 6/22/2020 10:00 5:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site back in service with the main site INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 6/22/2020 10:00 3:58:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar site OK Site back on air with sunrise INC394840 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/22/2020 6:02 6/22/2020 10:00 3:58:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar site OK Site back on air with sunrise INC395241 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G D Talkpool 6/22/2020 9:30 6/22/2020 10:00 0:30:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back in service by itself INC395241 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/22/2020 9:30 6/22/2020 10:00 0:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC259 Cascaded Site back in service with the main site INC395241 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 6/22/2020 9:30 6/22/2020 10:00 0:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC259 Cascaded Site back in service with the main site INC395241 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/22/2020 9:30 6/22/2020 10:00 0:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC259 Cascaded Site back in service with the main site INC394823 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/22/2020 11:30 6/22/2020 14:00 2:30:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK RCA and resolution are pending from contractor. INC394823 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 11:30 6/22/2020 14:00 2:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC394823 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/22/2020 11:30 6/22/2020 14:00 2:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC394823 COW033 CFU CLUB_COW Centre Ericsson 2G D Talkpool 6/22/2020 11:30 6/22/2020 14:00 2:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC232 Cascaded Site back in service with the main site INC394800 HDC338 GRAND-ISLET Artibonite Ericsson 2G D O&M_fuel 6/21/2020 12:34 6/22/2020 14:00 25:26:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay The genet was restarted after refueling. INC395320 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/22/2020 11:22 6/22/2020 14:00 2:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC154 Cascaded Site back in service with the main site INC395320 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/22/2020 11:22 6/22/2020 15:00 3:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) High temp, radiator dirty, front seal faulty OK High temp, radiator dirty, front seal faulty, 1 gal coolant added and restart genset INC395329 HAIDN015 KFOU_LANMO Nord ZTE 2G+3G C Talkpool 6/22/2020 11:54 6/22/2020 15:00 3:06:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site back on air by itself INC395328 HDN231 DEPHASIEN Nord-Est Ericsson 2G+3G D Talkpool 6/22/2020 12:00 6/22/2020 16:10 4:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) High temp on the TN Need to be justified High temp on the TN, External fan replaced. INC395351 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/22/2020 12:50 6/22/2020 16:10 3:20:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate. OK RCA and resolution are pending from contractor. INC395263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/22/2020 10:38 6/22/2020 18:00 7:21:45 4:00:00 Not Compliant Power Power Failure (Indeterminate) Low oil pressure, rear seal and front seal Need to be justified Low oil pressure, rear seal and front seal, 1 gal 1/2 oil & 1/2 gal coolant and restarted INC395422 HDC274 ESTERE Artibonite Ericsson 2G+3G D Talkpool 6/22/2020 14:05 6/22/2020 18:00 3:54:45 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK RCA and resolution are pending from contractor. INC395422 HDC297 DJAKAMAN Artibonite Ericsson 2G D Talkpool 6/22/2020 14:05 6/22/2020 18:00 3:54:45 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC274 Cascaded Site back in service with the main site INC395461 HDN211 MILOT Nord Ericsson 2G+3G D Talkpool 6/22/2020 15:58 6/22/2020 18:00 2:01:45 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate. OK RCA and resolution are pending from contractor. Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC395084 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 3:50 6/22/2020 8:07 4:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS308 Need to be justified Back in service with the main site INC394998 HDC274 ESTERE Artibonite Ericsson 2G A Talkpool 6/21/2020 20:02 6/22/2020 10:20 14:18:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) Faulty DXU Spare Faulty DXU replaced INC395130 HDO400 FORET_DES_PINS Ouest Ericsson 2G C Talkpool 6/22/2020 1:14 6/22/2020 1:34 0:20:00 4:00:00 Compliant RBS RBS Fault (Faulty Fiber connector) Faulty Fiber Cable OK Team has replaced the cable INC395090 HDS361 SAVANNE_ZOMBI Sud-Est Ericsson 2G D Talkpool 6/22/2020 3:47 6/22/2020 7:58 4:11:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS308 Cascaded Back on air with the main site INC395090 HDS357 BANANE Sud-Est Ericsson 2G D Talkpool 6/22/2020 3:47 6/22/2020 7:58 4:11:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS308 Cascaded Back on air with the main site INC395089 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/22/2020 3:47 6/22/2020 7:58 4:11:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS308 Cascaded Back on air with the main site INC395038 HGA048 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/21/2020 19:11 6/22/2020 11:20 16:09:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) DUG Failure Need to be justified DUG has been replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 18:29:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 00:29:36 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM Sites off air by Class Class A B C D Total Total 8 6 6 25 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 8 2 0 30 ZTE 6 5 0 0 7 Huawei 8 8 7 1 8 Network 39 21 9 1 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 4 3 3 7 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 647:02:41 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 488:43:41 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 226:05:41 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 150:50:41 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 135:21:41 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 105:23:41 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concerned Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 92:25:41 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 87:19:41 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 70:09:41 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 59:35:41 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 48:49:41 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 42:02:41 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 39:26:41 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 28:37:41 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 24:20:41 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 23:51:41 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 23:07:41 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 23:07:41 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 22:52:41 Power Generator Failure (Engine Knocking ) TP break down the genset INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 22:11:41 Power Generator Failure (Alternator Failure) Team is working on the site. INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 6:02 14:25:41 Power Power Failure (Solar System failure) Solar Site, Due to bad weather in the area, the site is expected to be up with the sunrise. INC395317 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/22/2020 11:18 9:09:41 Power Power Failure (Indeterminate) Team is waiting for access. INC395406 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 13:12 7:15:41 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/22/2020 13:29 6:58:41 Fuel Generator failure (Fuel issue) Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 6:37:41 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395276 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 14:06 6:21:41 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO611 INC395276 HDO472 ESTRELLA_NOUAILLES Port-au-Prince Huawei 2G+3G D Talkpool 6/22/2020 14:06 6:21:41 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO611 INC395452 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/22/2020 15:34 4:53:41 Power Power Failure (Indeterminate) Team has been informed, ETA expired . No update from Talkpool INC395458 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G D Talkpool 6/22/2020 15:55 4:32:41 Power Power Failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC395467 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 4:07:41 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/22/2020 16:20 4:07:41 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 4:07:41 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 17:46 2:41:41 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395498 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 18:14 2:13:41 Power Power Failure (Indeterminate) Team is working on the site. INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/22/2020 18:35 1:52:41 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/22/2020 18:35 1:52:41 Dependent Affected by the power issue at the main site Attached to HDC318 INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 18:35 1:52:41 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395538 HDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE D Talkpool 6/22/2020 18:50 1:37:41 Power Power Failure (Indeterminate) Team has been dispatched . ETA:9h20 PM INC395611 HDO208 CARREFOUR_STE_CLAIRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 19:08 1:19:41 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC395616 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/22/2020 19:27 1:00:41 Power Power Failure (Indeterminate) Team has been informed , but no ETA provided INC395616 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/22/2020 19:27 1:00:41 Dependent Affected by the power issue at the main site Affected by HDO336 INC395558 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 6/22/2020 19:50 0:37:41 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC395625 HDC280 PONT_VINCENT Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 0:34:41 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC395625 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 0:34:41 Dependent Affected by the power issue at the main site Affected by HDC280 INC395625 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 0:34:41 Dependent Affected by the power issue at the main site Affected by HDC280 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 22th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 22th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 22th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 22th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 19:21:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 01:21:51 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 366:58:06 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 359:06:06 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 235:54:06 RBS RBS Fault (Indeterminate) TX team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 201:46:06 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 109:57:06 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 103:30:06 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 72:30:06 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 27:58:06 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 25:13:06 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/22/2020 7:30 13:50:06 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395227 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/22/2020 8:35 12:45:06 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 9:56 11:24:06 Power Power Failure (Solar System failure) Solar system failed; sectors should be up when batteries are fully charged with sun energy. INC395319 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/22/2020 11:16 10:04:06 Power Generator failure (Indeterminate) Team is working on site. INC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 11:30 9:50:06 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC394835 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/22/2020 12:30 8:50:06 RBS RBS Fault (Indeterminate) Faulty DRTU. Spare part needed INC395458 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 15:55 5:25:06 Power Generator failure (Indeterminate) Power commercial down, Site should be up with commercial power. No genset on site. INC395467 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 5:00:06 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 16:20 5:00:06 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 5:00:06 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/22/2020 16:20 5:00:06 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 5:00:06 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 5:00:06 Fiber Transmission (Fiber issue) Affected by the fiber link in the south area. INC395467 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 16:20 5:00:06 Fiber Transmission (Fiber issue) Affected by Fiber cut in south area. INC395515 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/22/2020 16:22 4:58:06 RBS RBS Fault (DTRU failure) Faulty DTRU need to be replaced. Spare part not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 19:22:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 01:22:48 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC395536 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei C Talkpool 6/22/2020 18:39 2:41:06 Power Power Failure (Indeterminate) Team is waiting for the access. INC395630 HDO580 SOLEIL _17 Port-au-Prince Huawei C Talkpool 6/22/2020 20:40 0:40:06 Power Power Failure (Indeterminate) Team has been informed, but they cannot reach the site due unsafe area. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 20:38:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 02:38:22 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 11 8 6 14 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 9 2 0 24 ZTE 6 6 1 0 6 Huawei 9 9 9 1 9 Network 34 24 12 1 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 5 0 3 5 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 649:04:14 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 490:45:14 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 228:07:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 152:52:14 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 137:23:14 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 107:25:14 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concerned Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 94:27:14 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 89:21:14 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 72:11:14 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 61:37:14 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 50:51:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 44:04:14 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 41:28:14 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 30:39:14 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 26:22:14 Power Generator Failure (Engine broken) Talkpool break down the genset INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 25:53:14 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 25:09:14 Power Generator Failure (Engine Knocking ) Engine reported blocked . Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 25:09:14 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 24:54:14 Power Generator Failure (Engine Knocking ) TP break down the genset INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 24:13:14 Power Generator Failure (Alternator Failure) Team still working on the site. INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 6:02 16:27:14 Power Power Failure (Solar System failure) Solar Site, Due to bad weather in the area, the site is expected to be up with the sunrise. INC395406 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 13:12 9:17:14 Power Power Failure (Indeterminate) Team is working on site INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/22/2020 13:29 9:00:14 Fuel Generator failure (Fuel issue) Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 8:39:14 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395452 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 6/22/2020 15:34 6:55:14 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395458 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/22/2020 15:55 6:34:14 Power Power Failure (Indeterminate) Site was running on commercial power. Site is expected to be up with commercial Power INC395536 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 18:39 3:50:14 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395538 HDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/22/2020 18:50 3:39:14 Power Power Failure (Indeterminate) Team is on site working INC395611 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 19:08 3:21:14 Power Power Failure (Indeterminate) Team is working on the site. INC395616 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/22/2020 19:27 3:02:14 Power Power Failure (Indeterminate) Team has been informed , but ETA 10:45 PM INC395616 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/22/2020 19:27 3:02:14 Dependent Affected by the power issue at the main site Aff by HDO336 INC395554 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 19:39 2:50:14 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10:30 PM INC395558 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 6/22/2020 19:50 2:39:14 Power Power Failure (Indeterminate) Talkpool is not managed the team to reach the site INC395625 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 2:36:14 Dependent Affected by the power issue at the main site Affected by HDC280 INC395625 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 2:36:14 Dependent Affected by the power issue at the main site Affected by HDC280 INC395625 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/22/2020 19:53 2:36:14 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. ETA:8 AM INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/22/2020 20:47 1:42:14 Power Power Failure (Solar System failure) Solar system failed , sectors will be restored with sunrise INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/22/2020 21:10 1:19:14 Dependent Affected by the power issue at the main site Affected by HDO301 INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/22/2020 21:10 1:19:14 Power Power Failure (Indeterminate) Talkpool is not managed the team to reach the site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 20:55:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 02:55:55 +0000 Subject: [Rantt] Management issue at HDS241/PDH001 In-Reply-To: References: Message-ID: Hello Jithin, Your assistance is required for the request below, send a team and keep us informed. INC395646 created. Regards, NOC Team From: Jean Philippe Francois Sent: Monday, June 22, 2020 10:50 PM To: Jithin J Singh ; tp.ran at tpmanagementsa.com; david.vielot at tpmanagementsa.com; 'Roldan Consul' ; Michael Caponpon ; Haiti Noc ; gerry.bolante at talkpool.com Cc: Maquingson Maignan ; Madonio Coulanges ; Yselande Albenyr ; Eddy Jean-Baptiste ; Shamir Stephane Supreme ; Weby Julnot ; Nazaire Ledix ; Derrick Rowe Subject: Management issue at HDS241/PDH001 Hello NOC/Talkpool Team, The PPP interface (slots 14+15 ) on PDH001 facing SDH029 is down. Could you please send a team on PDH001 to put it up? That issue prevents us from having management on HDS142. BR Jean P. Francois ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 22:31:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 04:31:55 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 10 7 6 11 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 7 2 0 19 ZTE 4 4 0 0 5 Huawei 10 10 10 1 10 Network 29 21 12 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 5 0 3 2 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 651:03:57 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 492:44:57 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 230:06:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 154:51:57 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 139:22:57 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 109:24:57 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concerned Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 96:26:57 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 91:20:57 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 74:10:57 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 63:36:57 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 52:50:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 46:03:57 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 43:27:57 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 32:38:57 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 28:21:57 Power Generator Failure (Engine broken) Talkpool break down the genset INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 27:52:57 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 26:53:57 Power Generator Failure (Engine Knocking ) TP break down the genset INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 26:12:57 Power Generator Failure (Alternator Failure) Team still working on the site. INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 6:02 18:26:57 Power Power Failure (Solar System failure) Solar Site, Due to bad weather in the area, the site is expected to be up with the sunrise. INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/22/2020 13:29 10:59:57 Fuel Generator failure (Fuel issue) Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 10:38:57 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395452 HDO441 GROS CHEVAL BOU Ouest Ericsson 2G D O&M_Fuel 6/22/2020 15:34 8:54:57 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395536 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 18:39 5:49:57 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395616 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/22/2020 19:27 5:01:57 Power Power Failure (Indeterminate) Team is working on site INC395616 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/22/2020 19:27 5:01:57 Dependent Affected by the power issue at the main site Affected by HDO336 INC395554 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 19:39 4:49:57 Power Power Failure (Indeterminate) Team is waiting for the access. INC395558 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 6/22/2020 19:50 4:38:57 Power Power Failure (Indeterminate) Talkpool is not managed the team to reach the site INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/22/2020 20:47 3:41:57 Power Power Failure (Solar System failure) Solar system failed , sectors will be restored with sunrise INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/22/2020 21:10 3:18:57 Power Power Failure (Indeterminate) Talkpool is not managed the team to reach the site INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/22/2020 21:10 3:18:57 Dependent Affected by the power issue at the main site Affected by HDO301 INC395576 HAIDS216 PORT_A_PIMENT Sud ZTE 2G+3G B Talkpool 6/22/2020 22:00 2:28:57 Power Power Failure (Indeterminate) Team has been informed , 12:50 AM INC395640 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/22/2020 22:11 2:17:57 Power Power Failure (Indeterminate) Team is already informed . ETA :1h30 AM INC395642 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/22/2020 22:31 1:57:57 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. ETA:8 AM INC395587 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 23:36 0:52:57 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 1:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 22:33:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 04:33:01 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 370:06:57 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 362:14:57 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 239:02:57 RBS RBS Fault (Indeterminate) TX team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 204:54:57 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 113:05:57 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 106:38:57 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 75:38:57 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395227 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/22/2020 8:35 15:53:57 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 11:30 12:58:57 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC395458 HDN150 JEAN_RABEL Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 15:55 8:33:57 Power Generator failure (Indeterminate) Power commercial down, Site should be up with commercial power. No genset on site. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 22:34:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 04:34:13 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC395580 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE B Talkpool 6/22/2020 22:47 1:41:57 Power Power Failure (Indeterminate) Watchman has turned off the genset due to noises in the hood, will be started at 6:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Mon Jun 22 23:07:20 2020 From: leveque.karl-sebastien at tpmanagementsa.com (=?utf-8?Q?leveque.karl-sebastien=40tpmanagementsa.com?=) Date: Tue, 23 Jun 2020 01:07:20 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 12:00 AM In-Reply-To: References: Message-ID: Hi NOC Team, Kindly review your updates: HDO634 Access issue HDO301 Team is working now HDO541 Team is waiting for access since 45 the guardian said ok but until now no access. HDO275 Team is working HDS216 Site is up/Ticket resolved HDO104 Team is waiting for access Best regards, Sebastian L. On Jun 23 2020, at 12:33 am, Haiti Noc wrote: > > > Hello All, > > > > > > Received the NOC hourly report done at 12:00 AM > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > A > > > > > > B > > > > > > C > > > > > > D > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Total > > > > > > 10 > > > > > > 7 > > > > > > 6 > > > > > > 11 > > > > > > 34 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > 2G > > > > > > 3G > > > > > > LTE > > > > > > TDD > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Ericsson > > > > > > 15 > > > > > > 7 > > > > > > 2 > > > > > > 0 > > > > > > 19 > > > > > > > > > > > > > > > > > > > > > > > > > > ZTE > > > > > > 4 > > > > > > 4 > > > > > > 0 > > > > > > 0 > > > > > > 5 > > > > > > > > > > > > > > > > > > > > > > > > > > Huawei > > > > > > 10 > > > > > > 10 > > > > > > 10 > > > > > > 1 > > > > > > 10 > > > > > > > > > > > > > > > > > > > > > > > > > > Network > > > > > > 29 > > > > > > 21 > > > > > > 12 > > > > > > 1 > > > > > > 34 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > Power > > > > > > Fuel > > > > > > Fiber > > > > > > RAN > > > > > > Attached > > > > > > Total > > > > > > > > > > > > > > > > > > > > Total > > > > > > 24 > > > > > > 5 > > > > > > 0 > > > > > > 3 > > > > > > 2 > > > > > > 34 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Assigned Group > > > > > > Date/time down > > > > > > Duration > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Comments > > > > > > > > INC382098 > > > > > > HDO286 > > > > > > THEATRE NATIONAL > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Digicel > > > > > > 5/26/2020 21:25 > > > > > > 651:03:57 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. > > > > > > > > INC385324 > > > > > > HDO618 > > > > > > RTE_DES DALLES > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > C > > > > > > Digicel > > > > > > 6/2/2020 11:44 > > > > > > 492:44:57 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access issue due to unsafe area. Bandits requested money from Digicel to grant the access > > > > > > > > INC391030 > > > > > > HDN136 > > > > > > MARE_ROUGE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 6/13/2020 10:22 > > > > > > 230:06:57 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > INC392616 > > > > > > HAIDS105 > > > > > > TORBECK > > > > > > Sud > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > O&M FUEL > > > > > > 6/16/2020 13:37 > > > > > > 154:51:57 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Awaiting feedback from field team after Inspection. Inspection completed yesterday. > > > > > > > > INC392846 > > > > > > HDO415 > > > > > > PLAINE LA SOURCE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/17/2020 5:06 > > > > > > 139:22:57 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Talkpool breakdown the genset. Talkpool has to provide the plan of recovery > > > > > > > > INC393539 > > > > > > HDN260 > > > > > > PREVAL > > > > > > Nord > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Digicel > > > > > > 6/18/2020 11:04 > > > > > > 109:24:57 > > > > > > RBS > > > > > > RBS Fault (Software Issue) > > > > > > 3G down due to license issue ,Concerned Team is informed to make the follow up > > > > > > > > INC393916 > > > > > > HDN107 > > > > > > ANSE_A_FOLEUR > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Talkpool > > > > > > 6/19/2020 0:02 > > > > > > 96:26:57 > > > > > > RBS > > > > > > RBS Fault (DUW failure) > > > > > > DUW faulty , new spare requested for replacement > > > > > > > > INC393944 > > > > > > HAIGA120 > > > > > > TIMARE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > O&M FUEL > > > > > > 6/19/2020 5:08 > > > > > > 91:20:57 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Negotiation with local population for cost of manual handling. To be concluded. > > > > > > > > INC394320 > > > > > > HGA017 > > > > > > CHALON > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/19/2020 22:18 > > > > > > 74:10:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery > > > > > > > > INC394382 > > > > > > HDO636 > > > > > > MARIANI_15_RUE_RIGAUD > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > O&M Fuel > > > > > > 6/20/2020 8:52 > > > > > > 63:36:57 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. > > > > > > > > INC394627 > > > > > > HDO137 > > > > > > DELMAS_2 > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 6/20/2020 19:38 > > > > > > 52:50:57 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site repetitively sabotaged: Site expect to be recovered by EDH. > > > > > > > > INC394717 > > > > > > HAIGA144 > > > > > > DUNIVEAU > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > D > > > > > > Talkpool > > > > > > 6/21/2020 2:25 > > > > > > 46:03:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Engine knocking assessment is ongoing. > > > > > > > > INC394683 > > > > > > HDS299 > > > > > > PLATON FRANCHIPAGNE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 6/21/2020 5:01 > > > > > > 43:27:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Faulty head cylinder, spare approved, ETR to be provided. > > > > > > > > INC394956 > > > > > > HDN289 > > > > > > SAVANNE AU LAIT > > > > > > Nord-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/21/2020 15:50 > > > > > > 32:38:57 > > > > > > Power > > > > > > Generator failure (High temperature) > > > > > > Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow > > > > > > > > INC395044 > > > > > > HDN258 > > > > > > CITE_PLANTO > > > > > > Nord-Est > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Talkpool > > > > > > 6/21/2020 20:07 > > > > > > 28:21:57 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Talkpool break down the genset > > > > > > > > INC395050 > > > > > > HDS256 > > > > > > CARREFOUR_VERNO_AQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Digicel > > > > > > 6/21/2020 20:36 > > > > > > 27:52:57 > > > > > > RBS > > > > > > RBS Fault (RBS Software failure) > > > > > > License issue , concerned team has been informed > > > > > > > > INC395060 > > > > > > HDS325 > > > > > > SAUFI > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 6/21/2020 21:35 > > > > > > 26:53:57 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > TP break down the genset > > > > > > > > INC395121 > > > > > > HAIDO275 > > > > > > KFOU_ROUTE_NEUF > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/21/2020 22:16 > > > > > > 26:12:57 > > > > > > Power > > > > > > Generator Failure (Alternator Failure) > > > > > > Team still working on the site. > > > > > > > > INC394840 > > > > > > HDN114 > > > > > > AUX PALMISTES > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/22/2020 6:02 > > > > > > 18:26:57 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar Site, Due to bad weather in the area, the site is expected to be up with the sunrise. > > > > > > > > INC395331 > > > > > > HAIDO295 > > > > > > RUE_CASSAGNOL_DELMAS_75 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE+TDD > > > > > > A > > > > > > O&M Fuel > > > > > > 6/22/2020 13:29 > > > > > > 10:59:57 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them > > > > > > > > INC395176 > > > > > > HDO363 > > > > > > TI GOAVE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/22/2020 13:50 > > > > > > 10:38:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > DC converter faulty, follow up is ongoing. > > > > > > > > INC395452 > > > > > > HDO441 > > > > > > GROS CHEVAL BOU > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M_Fuel > > > > > > 6/22/2020 15:34 > > > > > > 8:54:57 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Talkpool team reported that site is out of fuel > > > > > > > > INC395536 > > > > > > HDO634 > > > > > > RUE_JOSEPH JANVIER > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/22/2020 18:39 > > > > > > 5:49:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Talkpool is not managing the team to reach the site. > > > > > > > > INC395616 > > > > > > HDO336 > > > > > > NAN_CAFE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G+3G > > > > > > A > > > > > > Talkpool > > > > > > 6/22/2020 19:27 > > > > > > 5:01:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team is working on site > > > > > > > > INC395616 > > > > > > HDO421 > > > > > > GROS MAPOU > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/22/2020 19:27 > > > > > > 5:01:57 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO336 > > > > > > > > INC395554 > > > > > > HDO541 > > > > > > TABARRE_ 52_II > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/22/2020 19:39 > > > > > > 4:49:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team is waiting for the access. > > > > > > > > INC395558 > > > > > > HDN269 > > > > > > BOIS LAURENCE > > > > > > Nord-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/22/2020 19:50 > > > > > > 4:38:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Talkpool is not managed the team to reach the site > > > > > > > > INC394987 > > > > > > HDS315 > > > > > > NAN MAGRE > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/22/2020 20:47 > > > > > > 3:41:57 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed , sectors will be restored with sunrise > > > > > > > > INC395566 > > > > > > HAIDO301 > > > > > > BONNET > > > > > > Ouest > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/22/2020 21:10 > > > > > > 3:18:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Talkpool is not managed the team to reach the site > > > > > > > > INC395566 > > > > > > HAIDO302 > > > > > > GANTHIER > > > > > > Ouest > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/22/2020 21:10 > > > > > > 3:18:57 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO301 > > > > > > > > INC395576 > > > > > > HAIDS216 > > > > > > PORT_A_PIMENT > > > > > > Sud > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 6/22/2020 22:00 > > > > > > 2:28:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed , 12:50 AM > > > > > > > > INC395640 > > > > > > HDC172 > > > > > > MACADON > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/22/2020 22:11 > > > > > > 2:17:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team is already informed . ETA :1h30 AM > > > > > > > > INC395642 > > > > > > HDC015 > > > > > > HAUT_ST_MARC > > > > > > Artibonite > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > C > > > > > > Talkpool > > > > > > 6/22/2020 22:31 > > > > > > 1:57:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Talkpool refuses to go to the site due to unsafe area. ETA:8 AM > > > > > > > > INC395587 > > > > > > HDO104 > > > > > > DELMAS_24 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/22/2020 23:36 > > > > > > 0:52:57 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Team has been informed and the follow up is ongoing. ETA: 1:00 AM > > > > > > > > > > ? Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Date/time down > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Assigned Group > > > > > > Expected Resolution Time > > > > > > > > INC263407 > > > > > > HAIDO503 > > > > > > RUE_TIREMAS > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 16-Sep-19 > > > > > > Security_Access > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC336469 > > > > > > HDO106 > > > > > > MAGASIN_LAKAY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-Feb-20 > > > > > > Security_Access > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC338777 > > > > > > HDO221 > > > > > > 4_AVE_BOLOSSE > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 20-Feb-20 > > > > > > Security_Access > > > > > > Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel > > > > > > Security > > > > > > Next Update June 23th > > > > > > > > INC345624 > > > > > > HGA045 > > > > > > MORNE FEVRE > > > > > > Nippes > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 7-Mar-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Escalated to talkpool . ETR not yet available > > > > > > Talkpool > > > > > > No ETR yet > > > > > > > > INC370906 > > > > > > HDN325 > > > > > > CHANSOLME > > > > > > Nord-Ouest > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 3-May-20 > > > > > > Security_Access > > > > > > Planned with Fuel department for Special Operation > > > > > > Security > > > > > > Next Update June 23th > > > > > > > > INC369781 > > > > > > HAIGA146 > > > > > > JEREMIE > > > > > > Grande-Anse > > > > > > Ericsson > > > > > > 2G+3G > > > > > > C > > > > > > 30-Apr-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > Next Update June 23th > > > > > > > > INC373673 > > > > > > HDS199 > > > > > > CHERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 9-May-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > Next Update June 23th > > > > > > > > INC376862 > > > > > > HDO578 > > > > > > RUE_DEESSE_IMP_JOB > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 15-May-20 > > > > > > Security_Access > > > > > > Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel > > > > > > Security > > > > > > Next Update June 23th > > > > > > > > INC371981 > > > > > > HDO556 > > > > > > FORT_MERCREDI_RTE_DES_DALLES > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 5-May-20 > > > > > > Security_Access > > > > > > Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel > > > > > > Security > > > > > > Next Update June 23th > > > > > > > > INC379925 > > > > > > HDO607 > > > > > > MARTISSANT_1 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 22-May-20 > > > > > > Security_Access > > > > > > Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. > > > > > > Security > > > > > > Next Update June 23th > > > > > > > > INC386662 > > > > > > HDO617 > > > > > > HASCO > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 5-Jun-20 > > > > > > Security_Access > > > > > > Repeated high Fuel Theft > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO211 > > > > > > RUE_DES_FRONTS_FORTS > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Access blocked by the bandits, Security team is informed > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO683 > > > > > > BEL AIR > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390129 > > > > > > HAIGA064 > > > > > > LATOBOLIER > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 11-Jun-20 > > > > > > Security_Access > > > > > > Site is halted due constant theft. Security to investigate > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390300 > > > > > > HDO546 > > > > > > CHARLES_BELAIR_DELMAS33 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 12-Jun-20 > > > > > > Acquisition > > > > > > Access is blocked by owner due to payment issue > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC392687 > > > > > > HDC304 > > > > > > SAINTE_CECILE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 16-Jun-20 > > > > > > Acquisition > > > > > > Access is blocked by owner due to payment issue > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC392687 > > > > > > HDC336 > > > > > > MADAME CY > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 16-Jun-20 > > > > > > Acquisition > > > > > > Affected by HDC304 > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC392687 > > > > > > HDC337 > > > > > > LA SELLE_PERKIN > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 16-Jun-20 > > > > > > Acquisition > > > > > > Affected by HDC304 > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > > > > > Yours faithfully, > > > > Noc Team > > NETWORK OPERATION CENTER > > Unigestion Holding S.A, Digicel? Haiti > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > Notice of Confidentiality: > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > -- > Powertt mailing list > Powertt at tpmanagementsa.com > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Mon Jun 22 23:25:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 05:25:06 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 10 8 6 16 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 8 2 0 26 ZTE 4 4 0 1 5 Huawei 9 9 9 1 9 Network 35 21 11 2 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 5 0 3 5 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 651:58:38 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 493:39:38 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 231:01:38 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 155:46:38 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 140:17:38 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 110:19:38 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concerned Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 97:21:38 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 92:15:38 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 75:05:38 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 64:31:38 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 53:45:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 46:58:38 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 44:22:38 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 33:33:38 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 29:16:38 Power Generator Failure (Engine broken) Talkpool break down the genset INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 28:47:38 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 28:03:38 Power Generator Failure (Engine Knocking ) Engine reported blocked .Pictures are awaiting for confirmation INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 28:03:38 Dependent Affected by the power issue at the main site Affected by HDC313 INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 27:48:38 Power Generator Failure (Engine Knocking ) TP break down the genset INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 6:02 19:21:38 Power Power Failure (Solar System failure) Solar Site, Due to bad weather in the area, the site is expected to be up with the sunrise. INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/22/2020 13:29 11:54:38 Fuel Generator failure (Fuel issue) Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 11:33:38 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395452 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 6/22/2020 15:34 9:49:38 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395536 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 18:39 6:44:38 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395616 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/22/2020 19:27 5:56:38 Power Power Failure (Indeterminate) TP is not managing it's team to restore the site INC395616 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/22/2020 19:27 5:56:38 Dependent Affected by the power issue at the main site Affected by HDO336 INC395554 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 19:39 5:44:38 Power Power Failure (Indeterminate) Team still waiting for the access. INC395558 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 6/22/2020 19:50 5:33:38 Power Power Failure (Indeterminate) Talkpool is not managed the team to reach the site INC395625 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/22/2020 19:53 5:30:38 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. ETA:8 AM INC395625 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 5:30:38 Dependent Affected by the power issue at the main site Affected by HDC280 INC395625 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 5:30:38 Dependent Affected by the power issue at the main site Affected by HDC280 INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 20:46 4:37:38 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 20:56 4:27:38 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Talkpool 6/22/2020 21:10 4:13:38 Power Power Failure (Indeterminate) Team is on site working INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A Talkpool 6/22/2020 21:10 4:13:38 Dependent Affected by the power issue at the main site Affected by HDO301 INC395640 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/22/2020 22:11 3:12:38 Power Power Failure (Indeterminate) Team is already informed . ETA :1h30 AM INC395641 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 6/22/2020 22:26 2:57:38 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC395587 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 23:36 1:47:38 Power Power Failure (Indeterminate) Team is waiting for the access. INC395659 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/22/2020 23:58 1:25:38 Power Power Failure (Indeterminate) The site is suspected down for fuel, reported by talkpool team. They are waiting for picture to confirm INC395589 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 6/23/2020 0:49 0:34:38 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 01:14:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 07:14:18 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 9 9 8 19 45 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 8 2 0 29 ZTE 4 4 0 1 8 Huawei 8 8 8 1 8 Network 38 20 10 2 45 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 8 0 3 7 45 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 653:48:01 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 495:29:01 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 232:51:01 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 157:36:01 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 142:07:01 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 112:09:01 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concerned Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 99:11:01 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 94:05:01 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 76:55:01 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 66:21:01 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 55:35:01 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 48:48:01 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 46:12:01 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 35:23:01 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 31:06:01 Power Generator Failure (Engine broken) Talkpool break down the genset INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 30:37:01 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 29:38:01 Power Generator Failure (Engine Knocking ) TP break down the genset INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 6:02 21:11:01 Power Power Failure (Solar System failure) Solar Site, Due to bad weather in the area, the site is expected to be up with the sunrise. INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/22/2020 13:29 13:44:01 Fuel Generator failure (Fuel issue) Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 13:23:01 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395452 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 6/22/2020 15:34 11:39:01 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395536 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 18:39 8:34:01 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395616 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/22/2020 19:27 7:46:01 Power Power Failure (Indeterminate) TP is not managing it's team to restore the site INC395616 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/22/2020 19:27 7:46:01 Dependent Affected by the power issue at the main site Affected by HDO336 INC395558 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 6/22/2020 19:50 7:23:01 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site to perform the corrective INC395625 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/22/2020 19:53 7:20:01 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. ETA:8 AM INC395625 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 7:20:01 Dependent Affected by the power issue at the main site Affected by HDC280 INC395625 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 7:20:01 Dependent Affected by the power issue at the main site Affected by HDC280 INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 20:46 6:27:01 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 20:56 6:17:01 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 6:03:01 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 6:03:01 Dependent Affected by the fuel issue at the main site Affected by HDO301 INC395641 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 6/22/2020 22:26 4:47:01 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. ETA:7 AM INC395580 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/22/2020 22:47 4:26:01 Power Power Failure (Indeterminate) Watchman has turned off the genset due to noises in the hood, will be started at 7:00 AM INC395596 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 3:27:01 Power Generator failure (Indeterminate) site remains down after solved the issue at HDC283. Team is already informed . ETA to be provided INC395596 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 3:27:01 Dependent Affected by the power issue at the main site Affected by HDC300 INC395596 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 3:27:01 Dependent Affected by the power issue at the main site Affected by HDC300 INC395589 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M Fuel 6/23/2020 0:49 2:24:01 Fuel Generator failure (Fuel issue) Fuel team is aware 06/23/2020 02:35AM ETR not provided. INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 2:19:01 Fuel Generator failure (Fuel issue) Follow-up is ongoing , fuel to be added by TP INC395661 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/23/2020 1:38 1:35:01 Power Power Failure (Indeterminate) Team has been informed , ETA 4:00 AM INC395661 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 1:38 1:35:01 Dependent Affected by the power issue at the main site Affected by HDS292 INC395591 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 1:50 1:23:01 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site due private property, Reported by talkpool team. INC395598 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 6/23/2020 2:27 0:46:01 Power Power Failure (Indeterminate) Team has been informed , ETA 5:00 AM INC395600 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 2:33 0:40:01 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA not provided yet. INC395665 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 2:34 0:39:01 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 01:24:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 07:24:08 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 373:01:03 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 365:09:03 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 241:57:03 RBS RBS Fault (Indeterminate) TX team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 207:49:03 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 116:00:03 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 109:33:03 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 78:33:03 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 31:16:03 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395227 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/22/2020 8:35 18:48:03 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 11:30 15:53:03 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 01:24:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 07:24:57 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC395594 HAIGA060 NAN_COTE_FER Grande-Anse ZTE A Talkpool 6/23/2020 2:12 1:11:03 Power Power Failure (Indeterminate) Team has been informed , ETA 5:30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 02:32:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 08:32:45 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 9 10 9 23 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 32 8 2 0 35 ZTE 4 4 0 1 8 Huawei 8 8 8 1 8 Network 44 20 10 2 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 8 0 3 10 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 655:06:03 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 496:47:03 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 234:09:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 158:54:03 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 143:25:03 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 113:27:03 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concerned Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 100:29:03 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 95:23:03 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 78:13:03 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 67:39:03 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 56:53:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 50:06:03 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 47:30:03 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 36:41:03 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 32:24:03 Power Generator Failure (Engine broken) Talkpool break down the genset INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 31:55:03 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 30:56:03 Power Generator Failure (Engine Knocking ) TP break down the genset INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 6:02 22:29:03 Power Power Failure (Solar System failure) Solar Site, Due to bad weather in the area, the site is expected to be up with the sunrise. INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/22/2020 13:29 15:02:03 Fuel Generator failure (Fuel issue) Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 14:41:03 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395452 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 6/22/2020 15:34 12:57:03 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395536 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 18:39 9:52:03 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395616 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/22/2020 19:27 9:04:03 Power Power Failure (Indeterminate) TP is not managing it's team to restore the site INC395616 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/22/2020 19:27 9:04:03 Dependent Affected by the power issue at the main site Affected by HDO336 INC395558 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 6/22/2020 19:50 8:41:03 Power Power Failure (Indeterminate) Talkpool team refuses to go to the site to perform the corrective INC395625 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/22/2020 19:53 8:38:03 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. ETA:8 AM INC395625 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 8:38:03 Dependent Affected by the power issue at the main site Affected by HDC280 INC395625 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 8:38:03 Dependent Affected by the power issue at the main site Affected by HDC280 INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 20:46 7:45:03 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 20:56 7:35:03 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 7:21:03 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 7:21:03 Dependent Affected by the fuel issue at the main site Affected by HDO301 INC395641 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 6/22/2020 22:26 6:05:03 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. ETA:7 AM INC395580 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/22/2020 22:47 5:44:03 Power Power Failure (Indeterminate) Watchman has turned off the genset due to noises in the hood, will be started at 7:00 AM INC395596 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 4:45:03 Power Generator failure (Indeterminate) site remains down after solved the issue at HDC283. Team is already informed . ETA to be provided INC395596 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 4:45:03 Dependent Affected by the power issue at the main site Affected by HDC300 INC395596 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 4:45:03 Dependent Affected by the power issue at the main site Affected by HDC300 INC395589 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M Fuel 6/23/2020 0:49 3:42:03 Fuel Generator failure (Fuel issue) Fuel team is aware 06/23/2020 02:35AM ETR not provided. INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 3:37:03 Fuel Generator failure (Fuel issue) Follow-up is ongoing , fuel to be added by TP INC395661 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/23/2020 1:38 2:53:03 Power Power Failure (Indeterminate) Team has been informed ,New ETA 4:35 AM INC395661 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 1:38 2:53:03 Dependent Affected by the power issue at the main site Affected by HDS292 INC395591 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 1:50 2:41:03 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site due private property, Reported by talkpool team. INC395598 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 6/23/2020 2:27 2:04:03 Power Power Failure (Indeterminate) Team has been informed , ETA 5:00 AM INC395600 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 2:33 1:58:03 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4:50 AM INC395665 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 2:34 1:57:03 Power Generator failure (Indeterminate) Team is already dispatched . ETA :6 H20 am INC395702 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/23/2020 2:54 1:37:03 Power Generator failure (Indeterminate) Team is already dispatched . ETA :6H20 AM INC395702 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/23/2020 2:54 1:37:03 Dependent Affected by the power issue at the main site Affected by HDC172 INC395703 HDN214 DONDON Nord Ericsson 2G C Talkpool 6/23/2020 2:58 1:33:03 Power Generator failure (Indeterminate) Team is already dispatched . ETA :6H30 am INC395703 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 6/23/2020 2:58 1:33:03 Dependent Affected by the power issue at the main site Affected by HDN214 INC395703 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/23/2020 2:58 1:33:03 Dependent Affected by the power issue at the main site Affected by HDN214 INC395706 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 6/23/2020 3:37 0:54:03 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 04:44:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 10:44:51 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 376:21:53 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 368:29:53 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 245:17:53 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 211:09:53 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 119:20:53 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 112:53:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 81:53:53 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395227 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/22/2020 8:35 22:08:53 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 11:30 19:13:53 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 04:45:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 10:45:45 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC395594 HAIGA060 NAN_COTE_FER Grande-Anse ZTE A Talkpool 6/23/2020 2:12 4:31:53 Power Power Failure (Indeterminate) Team is on the site for CM. INC395713 HDO580 SOLEIL _17 Port-au-Prince Huawei C Talkpool 6/23/2020 5:30 1:13:53 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 05:29:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 11:29:39 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 23rd, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 23rd, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 657:58:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 499:39:15 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 237:01:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 161:46:15 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 146:17:15 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR 11:30 AM INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 116:19:15 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concerned Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 103:21:15 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 98:15:15 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 81:05:15 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 70:31:15 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 59:45:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 52:58:15 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 50:22:15 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 39:33:15 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 35:16:15 Power Generator Failure (Engine broken) Talkpool break down the genset INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 34:47:15 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 33:48:15 Power Generator Failure (Engine Knocking ) TP break down the genset INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 6:02 25:21:15 Power Power Failure (Solar System failure) Solar Site, Due to bad weather in the area, the site is expected to be up with the sunrise. INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/22/2020 13:29 17:54:15 Fuel Generator failure (Fuel issue) Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 17:33:15 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395452 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 6/22/2020 15:34 15:49:15 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395536 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 18:39 12:44:15 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395625 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/22/2020 19:53 11:30:15 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. ETA:8 AM INC395625 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 11:30:15 Dependent Affected by the power issue at the main site Affected by HDC280 INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 20:46 10:37:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 20:56 10:27:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 10:13:15 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 10:13:15 Dependent Affected by the fuel issue at the main site Affected by HDO301 INC395641 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 6/22/2020 22:26 8:57:15 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. ETA:7 AM INC395596 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 7:37:15 Power Generator failure (Indeterminate) site remains down after solved the issue at HDC283. Team is already informed . ETA:8 AM INC395596 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 7:37:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC395596 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 7:37:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC395589 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/23/2020 0:49 6:34:15 Fuel Generator failure (Fuel issue) Fuel team is aware 06/23/2020 02:35AM ETR not provided. INC395589 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 6:34:15 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395589 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 6:34:15 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395589 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 6:34:15 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 6:29:15 Fuel Generator failure (Fuel issue) Portable genset out of fuel ,follow up is ongoing ETA 7:30 AM INC395661 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/23/2020 1:38 5:45:15 RBS RBS Fault (Indeterminate) TX team has been requested , ETA 7:00 AM INC395661 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 1:38 5:45:15 Dependent Affected by the power issue at the main site Affected by HDS292 INC395591 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 1:50 5:33:15 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site due private property, Reported by talkpool team. INC395598 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 6/23/2020 2:27 4:56:15 Power Power Failure (Indeterminate) Team is waiting for access INC395665 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 2:34 4:49:15 Power Generator failure (Indeterminate) Team is already dispatched. ETA expired . No update from TP team INC395703 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 6/23/2020 2:58 4:25:15 Dependent Affected by the power issue at the main site Affected by HDN214 INC395703 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/23/2020 2:58 4:25:15 Dependent Affected by the power issue at the main site Affected by HDN214 INC395706 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 6/23/2020 3:37 3:46:15 Power Generator failure (Indeterminate) Team is already dispatched . ETA :8 AM INC395641 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/23/2020 4:37 2:46:15 Dependent Affected by the power issue at the main site Affected by HDC269 INC395641 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/23/2020 4:37 2:46:15 Dependent Affected by the power issue at the main site Affected by HDC269 INC395641 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/23/2020 4:37 2:46:15 Dependent Affected by the power issue at the main site Affected by HDC269 INC395673 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/23/2020 5:12 2:11:15 Power Power Failure (Indeterminate) Team has been informed , ETA 11:04 AM INC395681 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/23/2020 5:50 1:33:15 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC395679 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 6/23/2020 5:51 1:32:15 Power Power Failure (Indeterminate) Team has been dispatched , ETA 8:00 AM INC395679 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 5:51 1:32:15 Dependent Affected by the power issue at the main site Attached to HGA014 INC395679 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 5:51 1:32:15 Dependent Affected by the power issue at the main site Attached to HGA014 INC395679 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 5:51 1:32:15 Dependent Affected by the power issue at the main site Attached to HGA014 INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 1:24:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:22 AM , ETR to be provided by them INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/23/2020 6:02 1:21:15 Power Power Failure (Solar System failure) Solar system failed , sectors will be restored with sunrise INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/23/2020 6:02 1:21:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/23/2020 6:02 1:21:15 Dependent Affected by the power issue at the main site Attached to HDC318 INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 6:02 1:21:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 6:02 1:21:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 377:01:15 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 369:09:15 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 245:57:15 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 211:49:15 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 120:00:15 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 113:33:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 82:33:15 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 38:01:15 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/22/2020 7:30 23:53:15 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395227 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/22/2020 8:35 22:48:15 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 9:56 21:27:15 Power Power Failure (Solar System failure) Solar system failed; sectors should be up when batteries are fully charged with sun energy. INC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 11:30 19:53:15 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC394835 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/22/2020 12:30 18:53:15 RBS RBS Fault (Indeterminate) Faulty DRTU. Spare part needed Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23rd INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site today for corrective action. Security Today June 23rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC395498 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 18:14 6/22/2020 21:16 3:02:00 4:00:00 Compliant Power Generator failure (Oil sensor failure) Faulty oil sensor OK Genset has been restarted INC395276 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 14:06 6/22/2020 21:24 7:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Up with the main site INC395276 HDO472 ESTRELLA_NOUAILLES Port-au-Prince Huawei 2G+3G D Talkpool 6/22/2020 14:06 6/22/2020 21:24 7:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Up with the main site INC395611 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 19:08 6/22/2020 23:57 4:49:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team bleed genset, restart auto. INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 6/23/2020 0:36 26:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC395659 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/22/2020 23:58 6/23/2020 0:06 0:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC395554 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 19:39 6/22/2020 20:21 0:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Ok Power team bleed and restarted after refueling INC395587 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 23:36 6/23/2020 1:25 1:49:00 4:00:00 Compliant Power Generator failure (Radiator failure) High temperature due to radiator dirty OK Team add 3/4 gallon coolant INC395707 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 3:57 6/23/2020 6:38 2:41:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC395707 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 3:57 6/23/2020 6:38 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO554 Cascaded Up with the main site INC395600 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 2:33 6/23/2020 6:47 4:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC395674 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 4:54 6/23/2020 6:42 1:48:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC395467 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 21:30 5:10:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH013 Cascaded Back on air once the link restored INC395467 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/22/2020 16:20 6/22/2020 21:30 5:10:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH013 Cascaded Back on air once the link restored INC395467 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 21:30 5:10:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH013 Cascaded Back on air once the link restored INC395317 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/22/2020 11:18 6/22/2020 19:50 8:32:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Rear seal front seal / Radiator dirty OK 1.5 gal of coolant added and restarted INC395406 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 13:12 6/22/2020 22:07 8:55:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed Need to be justified Alarm reset and genset restarted INC395576 HAIDS216 PORT_A_PIMENT Sud ZTE 2G+3G B Talkpool 6/22/2020 22:00 6/23/2020 0:18 2:18:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Site was out o fuel OK Rescueded and genset restarted INC395576 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D Talkpool 6/23/2020 0:08 6/23/2020 0:18 0:10:00 4:00:00 Compliant Dependent Attached to HDS216 Attached to HDS216 Access_Security Restored with the main site INC395616 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/22/2020 19:27 6/23/2020 6:20 10:53:00 4:00:00 Not Compliant Power Generator failure (High temperature) Head cylinder faulty Need to be justified Team added 1/gal of coolant and restart the genset INC395616 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/22/2020 19:27 6/23/2020 6:20 10:53:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO336 Cascaded back on air with the main site INC395580 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/22/2020 22:47 6/23/2020 6:23 7:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Watchman has started the genset INC394882 HDC203 LASCAHOBAS Centre Ericsson 2G+3G B Talkpool 6/22/2020 16:25 6/22/2020 20:36 4:11:00 4:00:00 Not Compliant RBS RBS Fault (PDU Issue) Faulty PDU OK Faulty PDU replaced INC394882 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G D Talkpool 6/22/2020 16:25 6/22/2020 20:36 4:11:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attachged to HDC203 OK Back in service with the main site INC394882 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/22/2020 16:25 6/22/2020 20:36 4:11:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attachged to HDC203 OK Back in service with the main site INC395545 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/22/2020 19:18 6/22/2020 20:18 1:00:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back up without intervention INC395633 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/22/2020 20:20 6/22/2020 21:02 0:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Ok Site back up INC395633 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/22/2020 20:20 6/22/2020 21:02 0:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HN207 Ok Back in service with the main site INC395633 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/22/2020 20:20 6/22/2020 21:02 0:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HN207 Ok Back in service with the main site INC395633 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/22/2020 20:20 6/22/2020 21:02 0:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HN207 Ok Back in service with the main site INC395538 HDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/22/2020 18:50 6/23/2020 0:10 5:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC395458 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/22/2020 15:55 6/23/2020 0:05 8:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Commercial power failure Ok Commercial power switched ON INC395642 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/22/2020 22:31 6/23/2020 0:00 1:29:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC395319 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 6/23/2020 1:00 1:14:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC395319 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 6/23/2020 1:00 1:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Ok Back in service with the main site INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 6/23/2020 0:10 26:50:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare Genset has been replaced INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 6/23/2020 0:10 26:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Back in service with the main site INC395640 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/22/2020 22:11 6/23/2020 2:13 4:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC395558 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 6/22/2020 19:50 6/23/2020 6:03 10:13:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC395702 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/23/2020 2:54 6/23/2020 3:54 1:00:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back up without intervention INC395702 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/23/2020 2:54 6/23/2020 3:54 1:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC154 Cascaded Back in service with the main site INC395703 HDN214 DONDON Nord Ericsson 2G C Talkpool 6/23/2020 2:58 6/23/2020 6:34 3:36:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC395467 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 19:28 3:08:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH012 Cascaded Back on air once the link restored INC395467 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 19:28 3:08:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH013 Cascaded Back on air once the link restored INC395467 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 19:28 3:08:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH013 Cascaded Back on air once the link restored INC395467 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 19:28 3:08:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH013 Cascaded Back on air once the link restored INC395467 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 19:28 3:08:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH014 Cascaded Back on air once the link restored INC395467 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 19:28 3:08:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH015 Cascaded Back on air once the link restored INC395084 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 3:50 6/22/2020 8:07 4:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS308 Need to be justified Back in service with the main site INC394998 HDC274 ESTERE Artibonite Ericsson 2G A Talkpool 6/21/2020 20:02 6/22/2020 10:20 14:18:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) Faulty DXU Spare Faulty DXU replaced INC395130 HDO400 FORET_DES_PINS Ouest Ericsson 2G C Talkpool 6/22/2020 1:14 6/22/2020 1:34 0:20:00 4:00:00 Not Compliant RBS RBS Fault (Faulty Fiber connector) Faulty Fiber Cable OK Team has replaced the cable Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jun 23 06:05:10 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 23 Jun 2020 12:05:10 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 23rd, 2020 till 7:00 AM. In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 657:58:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 499:39:15 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 237:01:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 161:46:15 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 146:17:15 Power Generator Failure (Engine broken) ENGINE KNOCKING. ETR 11:30 AM INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 116:19:15 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concerned Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 103:21:15 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 98:15:15 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A DIGICEL 6/19/2020 22:18 81:05:15 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. ASCOT SHOULD PROVIDE THE SPARE INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 70:31:15 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 59:45:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 52:58:15 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 50:22:15 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETA 8AM INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 39:33:15 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 35:16:15 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 34:47:15 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 33:48:15 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT SUBMITTED TO DIGICEL. INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 6:02 25:21:15 Power Power Failure (Solar System failure) Solar Site, Due to bad weather in the area, the site is expected to be up with the sunrise. INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/22/2020 13:29 17:54:15 Fuel Generator failure (Fuel issue) Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D DIGICEL 6/22/2020 13:50 17:33:15 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395452 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 6/22/2020 15:34 15:49:15 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395536 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 18:39 12:44:15 Power Power Failure (Indeterminate) ACCESS ISSUE LAST NIGHT. NOW TEAMM WAITING FOR ACCESS INC395625 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/22/2020 19:53 11:30:15 Power Power Failure (Indeterminate) UNSAFE ZONE CONFIRMED BY DIGICEL SECURITY DURING NIGHT. TEAM WILL ARRIVE BY 8AM INC395625 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 11:30:15 Dependent Affected by the power issue at the main site Affected by HDC280 INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 20:46 10:37:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 20:56 10:27:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 10:13:15 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 10:13:15 Dependent Affected by the fuel issue at the main site Affected by HDO301 INC395641 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 6/22/2020 22:26 08:57:15 Power Generator failure (Indeterminate) UNNSAFE ZONE AT NIGHT. NOW TEAM IS WORKING ON SITE INC395596 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 07:37:15 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC395596 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 07:37:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC395596 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 07:37:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC395589 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/23/2020 0:49 06:34:15 Fuel Generator failure (Fuel issue) Fuel team is aware 06/23/2020 02:35AM ETR not provided. INC395589 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 06:34:15 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395589 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 06:34:15 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395589 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 06:34:15 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 06:29:15 Fuel Generator failure (Fuel issue) Portable genset out of fuel ,follow up is ongoing ETA 7:30 AM INC395661 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/23/2020 1:38 05:45:15 RBS RBS Fault (Indeterminate) TX team has been requested , ETA 7:00 AM INC395661 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 1:38 05:45:15 Dependent Affected by the power issue at the main site Affected by HDS292 INC395591 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 1:50 05:33:15 Power Power Failure (Indeterminate) NO ACCESS AT NIGHT. TEAM WILL ARRIVE BY 8:30AM INC395598 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 6/23/2020 2:27 04:56:15 Power Power Failure (Indeterminate) TEAM IS WORKING ON SITE INC395665 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 2:34 04:49:15 Power Generator failure (Indeterminate) INC395703 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 6/23/2020 2:58 04:25:15 Dependent Affected by the power issue at the main site RESTORED INC395703 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/23/2020 2:58 04:25:15 Dependent Affected by the power issue at the main site RESTORED INC395706 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 6/23/2020 3:37 03:46:15 Power Generator failure (Indeterminate) RESTORED INC395641 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/23/2020 4:37 02:46:15 Dependent Affected by the power issue at the main site RESTORED INC395641 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/23/2020 4:37 02:46:15 Dependent Affected by the power issue at the main site RESTORED INC395641 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/23/2020 4:37 02:46:15 Dependent Affected by the power issue at the main site RESTORED INC395673 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/23/2020 5:12 02:11:15 Power Power Failure (Indeterminate) Team has been informed , ETA 11:04 AM INC395681 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/23/2020 5:50 01:33:15 Power Generator failure (Indeterminate) RESTORED INC395679 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 6/23/2020 5:51 01:32:15 Power Power Failure (Indeterminate) TEAM IS ON SITE INC395679 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 5:51 01:32:15 Dependent Affected by the power issue at the main site Attached to HGA014 INC395679 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 5:51 01:32:15 Dependent Affected by the power issue at the main site Attached to HGA014 INC395679 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 5:51 01:32:15 Dependent Affected by the power issue at the main site Attached to HGA014 INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 01:24:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:22 AM , ETR to be provided by them INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/23/2020 6:02 01:21:15 Power Power Failure (Solar System failure) Solar system failed , sectors will be restored with sunrise INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/23/2020 6:02 01:21:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/23/2020 6:02 01:21:15 Dependent Affected by the power issue at the main site Attached to HDC318 INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 6:02 01:21:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 6:02 01:21:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 23 June 2020 07:31 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh; Astrid Argana; astrid.argana at tpmanagementsa.com; Journal; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; HAI_BO_Fuel at digicelgroup.com Subject: [Fon] NOC SITES REPORT updated for this June 23rd, 2020 till 7:00 AM. Hi All, Kindly receive the NOC SITES REPORT updated for this June 23rd, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 657:58:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 499:39:15 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 237:01:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 161:46:15 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 146:17:15 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR 11:30 AM INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 116:19:15 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concerned Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 103:21:15 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 98:15:15 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 81:05:15 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 70:31:15 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 59:45:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 52:58:15 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 50:22:15 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 39:33:15 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available in the region. Requesting to DG WH. ETA/ETR will follow INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 35:16:15 Power Generator Failure (Engine broken) Talkpool break down the genset INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 34:47:15 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 33:48:15 Power Generator Failure (Engine Knocking ) TP break down the genset INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 6:02 25:21:15 Power Power Failure (Solar System failure) Solar Site, Due to bad weather in the area, the site is expected to be up with the sunrise. INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/22/2020 13:29 17:54:15 Fuel Generator failure (Fuel issue) Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 17:33:15 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395452 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D O&M_Fuel 6/22/2020 15:34 15:49:15 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395536 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 18:39 12:44:15 Power Power Failure (Indeterminate) Talkpool is not managing the team to reach the site. INC395625 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G B Talkpool 6/22/2020 19:53 11:30:15 Power Power Failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. ETA:8 AM INC395625 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/22/2020 19:53 11:30:15 Dependent Affected by the power issue at the main site Affected by HDC280 INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 20:46 10:37:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 20:56 10:27:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 10:13:15 Fuel Generator failure (Fuel issue) Talkpool team reported that site is out of fuel INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 10:13:15 Dependent Affected by the fuel issue at the main site Affected by HDO301 INC395641 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 6/22/2020 22:26 8:57:15 Power Generator failure (Indeterminate) Talkpool refuses to go to the site due to unsafe area. ETA:7 AM INC395596 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 7:37:15 Power Generator failure (Indeterminate) site remains down after solved the issue at HDC283. Team is already informed . ETA:8 AM INC395596 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 7:37:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC395596 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 7:37:15 Dependent Affected by the power issue at the main site Affected by HDC300 INC395589 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/23/2020 0:49 6:34:15 Fuel Generator failure (Fuel issue) Fuel team is aware 06/23/2020 02:35AM ETR not provided. INC395589 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 6:34:15 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395589 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 6:34:15 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395589 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 6:34:15 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 6:29:15 Fuel Generator failure (Fuel issue) Portable genset out of fuel ,follow up is ongoing ETA 7:30 AM INC395661 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/23/2020 1:38 5:45:15 RBS RBS Fault (Indeterminate) TX team has been requested , ETA 7:00 AM INC395661 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 1:38 5:45:15 Dependent Affected by the power issue at the main site Affected by HDS292 INC395591 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 1:50 5:33:15 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site due private property, Reported by talkpool team. INC395598 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 6/23/2020 2:27 4:56:15 Power Power Failure (Indeterminate) Team is waiting for access INC395665 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 2:34 4:49:15 Power Generator failure (Indeterminate) Team is already dispatched. ETA expired . No update from TP team INC395703 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 6/23/2020 2:58 4:25:15 Dependent Affected by the power issue at the main site Affected by HDN214 INC395703 HDN244 BOSTAGE Nord Ericsson 2G D Talkpool 6/23/2020 2:58 4:25:15 Dependent Affected by the power issue at the main site Affected by HDN214 INC395706 HDC270 CRETE_A_PIEROT Artibonite Ericsson 2G B Talkpool 6/23/2020 3:37 3:46:15 Power Generator failure (Indeterminate) Team is already dispatched . ETA :8 AM INC395641 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/23/2020 4:37 2:46:15 Dependent Affected by the power issue at the main site Affected by HDC269 INC395641 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/23/2020 4:37 2:46:15 Dependent Affected by the power issue at the main site Affected by HDC269 INC395641 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/23/2020 4:37 2:46:15 Dependent Affected by the power issue at the main site Affected by HDC269 INC395673 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/23/2020 5:12 2:11:15 Power Power Failure (Indeterminate) Team has been informed , ETA 11:04 AM INC395681 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/23/2020 5:50 1:33:15 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided INC395679 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 6/23/2020 5:51 1:32:15 Power Power Failure (Indeterminate) Team has been dispatched , ETA 8:00 AM INC395679 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 5:51 1:32:15 Dependent Affected by the power issue at the main site Attached to HGA014 INC395679 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 5:51 1:32:15 Dependent Affected by the power issue at the main site Attached to HGA014 INC395679 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 5:51 1:32:15 Dependent Affected by the power issue at the main site Attached to HGA014 INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 1:24:15 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:22 AM , ETR to be provided by them INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/23/2020 6:02 1:21:15 Power Power Failure (Solar System failure) Solar system failed , sectors will be restored with sunrise INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/23/2020 6:02 1:21:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/23/2020 6:02 1:21:15 Dependent Affected by the power issue at the main site Attached to HDC318 INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 6:02 1:21:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 6:02 1:21:15 Power Power Failure (Solar System failure) Solar site, site will be up at the sunrise Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 377:01:15 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 369:09:15 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 245:57:15 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 211:49:15 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 120:00:15 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 113:33:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 82:33:15 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 38:01:15 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/22/2020 7:30 23:53:15 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395227 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/22/2020 8:35 22:48:15 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 9:56 21:27:15 Power Power Failure (Solar System failure) Solar system failed; sectors should be up when batteries are fully charged with sun energy. INC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 11:30 19:53:15 Power Power Failure (Solar System failure) Bad weather, site will be recover with solar power. INC394835 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/22/2020 12:30 18:53:15 RBS RBS Fault (Indeterminate) Faulty DRTU. Spare part needed Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23rd INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site today for corrective action. Security Today June 23rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC395498 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/22/2020 18:14 6/22/2020 21:16 3:02:00 4:00:00 Compliant Power Generator failure (Oil sensor failure) Faulty oil sensor OK Genset has been restarted INC395276 HDO226 NOUAILLES Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 14:06 6/22/2020 21:24 7:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Up with the main site INC395276 HDO472 ESTRELLA_NOUAILLES Port-au-Prince Huawei 2G+3G D Talkpool 6/22/2020 14:06 6/22/2020 21:24 7:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO661 Cascaded Up with the main site INC395611 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 19:08 6/22/2020 23:57 4:49:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Team bleed genset, restart auto. INC395121 HAIDO275 KFOU_ROUTE_NEUF Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/21/2020 22:16 6/23/2020 0:36 26:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC395659 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/22/2020 23:58 6/23/2020 0:06 0:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm is cleared by itself INC395554 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 19:39 6/22/2020 20:21 0:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Ok Power team bleed and restarted after refueling INC395587 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 23:36 6/23/2020 1:25 1:49:00 4:00:00 Compliant Power Generator failure (Radiator failure) High temperature due to radiator dirty OK Team add 3/4 gallon coolant INC395707 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 3:57 6/23/2020 6:38 2:41:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC395707 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 3:57 6/23/2020 6:38 2:41:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO554 Cascaded Up with the main site INC395600 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 2:33 6/23/2020 6:47 4:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC395674 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 4:54 6/23/2020 6:42 1:48:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC395467 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 21:30 5:10:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH013 Cascaded Back on air once the link restored INC395467 HDS021 ST CYR Sud-Est Ericsson 2G A Talkpool 6/22/2020 16:20 6/22/2020 21:30 5:10:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH013 Cascaded Back on air once the link restored INC395467 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 21:30 5:10:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH013 Cascaded Back on air once the link restored INC395317 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/22/2020 11:18 6/22/2020 19:50 8:32:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Rear seal front seal / Radiator dirty OK 1.5 gal of coolant added and restarted INC395406 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/22/2020 13:12 6/22/2020 22:07 8:55:00 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button pressed Need to be justified Alarm reset and genset restarted INC395576 HAIDS216 PORT_A_PIMENT Sud ZTE 2G+3G B Talkpool 6/22/2020 22:00 6/23/2020 0:18 2:18:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Site was out o fuel OK Rescueded and genset restarted INC395576 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G+3G D Talkpool 6/23/2020 0:08 6/23/2020 0:18 0:10:00 4:00:00 Compliant Dependent Attached to HDS216 Attached to HDS216 Access_Security Restored with the main site INC395616 HDO336 NAN_CAFE Ouest Ericsson 2G+3G A Talkpool 6/22/2020 19:27 6/23/2020 6:20 10:53:00 4:00:00 Not Compliant Power Generator failure (High temperature) Head cylinder faulty Need to be justified Team added 1/gal of coolant and restart the genset INC395616 HDO421 GROS MAPOU Ouest Ericsson 2G D Talkpool 6/22/2020 19:27 6/23/2020 6:20 10:53:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO336 Cascaded back on air with the main site INC395580 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/22/2020 22:47 6/23/2020 6:23 7:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Watchman has started the genset INC394882 HDC203 LASCAHOBAS Centre Ericsson 2G+3G B Talkpool 6/22/2020 16:25 6/22/2020 20:36 4:11:00 4:00:00 Not Compliant RBS RBS Fault (PDU Issue) Faulty PDU OK Faulty PDU replaced INC394882 HDC221 LASCAHOBAS_II Centre Ericsson 2G+3G D Talkpool 6/22/2020 16:25 6/22/2020 20:36 4:11:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attachged to HDC203 OK Back in service with the main site INC394882 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/22/2020 16:25 6/22/2020 20:36 4:11:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Attachged to HDC203 OK Back in service with the main site INC395545 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/22/2020 19:18 6/22/2020 20:18 1:00:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back up without intervention INC395633 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/22/2020 20:20 6/22/2020 21:02 0:42:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Ok Site back up INC395633 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/22/2020 20:20 6/22/2020 21:02 0:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HN207 Ok Back in service with the main site INC395633 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/22/2020 20:20 6/22/2020 21:02 0:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HN207 Ok Back in service with the main site INC395633 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/22/2020 20:20 6/22/2020 21:02 0:42:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HN207 Ok Back in service with the main site INC395538 HDN037 BLUE_HILLS_COW Nord ZTE 2G+3G+LTE B Talkpool 6/22/2020 18:50 6/23/2020 0:10 5:20:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC395458 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/22/2020 15:55 6/23/2020 0:05 8:10:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Commercial power failure Ok Commercial power switched ON INC395642 HDC015 HAUT_ST_MARC Artibonite Huawei 2G+3G+LTE C Talkpool 6/22/2020 22:31 6/23/2020 0:00 1:29:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC395319 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 6/23/2020 1:00 1:14:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC395319 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/22/2020 23:46 6/23/2020 1:00 1:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Ok Back in service with the main site INC395058 HDC224 LA_CHAPELLE Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 6/23/2020 0:10 26:50:00 4:00:00 Not Compliant Power Generator Failure (Engine broken) Engine broken Spare Genset has been replaced INC395058 HDC313 HABITATION_BOSSOU Artibonite Ericsson 2G D Talkpool 6/21/2020 21:20 6/23/2020 0:10 26:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC283 Cascaded Back in service with the main site INC395640 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/22/2020 22:11 6/23/2020 2:13 4:02:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC395558 HDN269 BOIS LAURENCE Nord-Est Ericsson 2G D Talkpool 6/22/2020 19:50 6/23/2020 6:03 10:13:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team INC395702 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/23/2020 2:54 6/23/2020 3:54 1:00:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back up without intervention INC395702 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/23/2020 2:54 6/23/2020 3:54 1:00:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC154 Cascaded Back in service with the main site INC395703 HDN214 DONDON Nord Ericsson 2G C Talkpool 6/23/2020 2:58 6/23/2020 6:34 3:36:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Feedback is expected from the concerned team Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC395467 HDS365 DOMAS BODARIS Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 19:28 3:08:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH012 Cascaded Back on air once the link restored INC395467 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 19:28 3:08:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH013 Cascaded Back on air once the link restored INC395467 HDS366 JERICO Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 19:28 3:08:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH013 Cascaded Back on air once the link restored INC395467 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 19:28 3:08:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH013 Cascaded Back on air once the link restored INC395467 HDS285 JACSON BAINET Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 19:28 3:08:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH014 Cascaded Back on air once the link restored INC395467 HDS144 BLEK_THIOTTE Sud-Est Ericsson 2G D Talkpool 6/22/2020 16:20 6/22/2020 19:28 3:08:00 4:00:00 Not Compliant Fiber Affected by the Transmission issue at the main site Affected by fiber cut SDH028_SDH015 Cascaded Back on air once the link restored INC395084 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 3:50 6/22/2020 8:07 4:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS308 Need to be justified Back in service with the main site INC394998 HDC274 ESTERE Artibonite Ericsson 2G A Talkpool 6/21/2020 20:02 6/22/2020 10:20 14:18:00 4:00:00 Not Compliant RBS RBS Fault (DXU failure) Faulty DXU Spare Faulty DXU replaced INC395130 HDO400 FORET_DES_PINS Ouest Ericsson 2G C Talkpool 6/22/2020 1:14 6/22/2020 1:34 0:20:00 4:00:00 Not Compliant RBS RBS Fault (Faulty Fiber connector) Faulty Fiber Cable OK Team has replaced the cable Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[81850654].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[81850654].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 49C6925F0D604D76B416F45C78C91B38.png Type: image/png Size: 132 bytes Desc: 49C6925F0D604D76B416F45C78C91B38.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 06:30:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 12:30:15 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 11 5 11 24 51 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 8 2 0 32 ZTE 4 4 0 1 10 Huawei 9 9 9 1 9 Network 41 21 11 2 51 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 7 0 4 11 51 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 659:00:10 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 500:41:10 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 238:03:10 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 162:48:10 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 147:19:10 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR 11:30 AM INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 117:21:10 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 104:23:10 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 99:17:10 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 82:07:10 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 71:33:10 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 60:47:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 54:00:10 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 51:24:10 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 40:35:10 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 36:18:10 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 35:49:10 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 34:50:10 Power Generator Failure (Engine Knocking ) TP break down the genset INC395120 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/21/2020 23:02 33:23:10 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 26:23:10 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 26:23:10 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395033 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 26:23:10 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/22/2020 6:02 26:23:10 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394840 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/22/2020 6:02 26:23:10 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/22/2020 13:29 18:56:10 Fuel Generator failure (Fuel issue) Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 18:35:10 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395536 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 18:39 13:46:10 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC395625 HDC280 PONT_VINCENT Artibonite Ericsson 2G D Talkpool 6/22/2020 19:58 12:27:10 Power Generator failure (Indeterminate) Team is informed, ETA 08:20 AM. INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE D Digicel 6/22/2020 21:10 11:15:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/23/2020, 02:00 AM.ETR to be provide by them INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 11:15:10 Dependent Affected by the fuel issue at the main site Affected by HDO301 INC395641 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G D Talkpool 6/22/2020 22:26 9:59:10 Power Generator failure (Indeterminate) Team is informed, ETA 08:20 AM. INC395596 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 7:55:10 Power Generator failure (Indeterminate) Team is on site. INC394835 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 7:55:10 Dependent Affected by the power issue at the main site Affected by HDC300 INC394835 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 7:55:10 Dependent Affected by the power issue at the main site Affected by HDC300 INC395589 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M Fuel 6/23/2020 0:49 7:36:10 Fuel Generator failure (Fuel issue) Fuel team is aware 06/23/2020 02:35AM ETR not provided. INC395589 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 7:36:10 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395589 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 7:36:10 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395589 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 7:36:10 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 7:31:10 Fuel Generator failure (Fuel issue) Portable genset out of fuel ,follow up is ongoing. INC395661 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/23/2020 1:38 6:47:10 RBS RBS Fault (Indeterminate) Tx team has been requested , troubleshooting is ongoing on PDH001 INC395661 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 1:38 6:47:10 Dependent Affected by the power issue at the main site Affected by HDS292 INC395591 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 1:50 6:35:10 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site due private property. ETA will be shared soon. INC395625 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/23/2020 2:11 6:14:10 Dependent Affected by the power issue at the main site Affected by HDC280 INC395598 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 6/23/2020 2:27 5:58:10 Power Power Failure (Indeterminate) Team is working on site. INC395665 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 2:34 5:51:10 Power Generator failure (Indeterminate Talkpool is not able to provide update. INC395673 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/23/2020 5:12 3:13:10 Power Power Failure (Indeterminate) Team has been informed , ETA 11:04 AM INC395679 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 6/23/2020 5:51 2:34:10 Power Power Failure (Indeterminate) Team is working on site. INC395679 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 5:51 2:34:10 Dependent Affected by the power issue at the main site Attached to HGA014 INC395679 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 5:51 2:34:10 Dependent Affected by the power issue at the main site Attached to HGA014 INC395679 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 5:51 2:34:10 Dependent Affected by the power issue at the main site Attached to HGA014 INC395682 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 6:31 1:54:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h00 AM INC395729 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 7:17 1:08:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 07:23:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 13:23:07 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 11 5 12 21 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 8 2 0 27 ZTE 7 7 3 0 12 Huawei 10 10 10 2 10 Network 39 25 15 2 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 8 0 5 8 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 659:55:10 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 501:36:10 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 238:58:10 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 163:43:10 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 148:14:10 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR 11:30 AM INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 118:16:10 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 105:18:10 RBS RBS Fault (DUW failure) DUW faulty , new spare requested for replacement INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 100:12:10 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 83:02:10 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 72:28:10 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 61:42:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. The 2G part is now Up. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 54:55:10 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 52:19:10 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 41:30:10 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 37:13:10 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 36:44:10 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 35:45:10 Power Generator Failure (Engine Knocking ) TP break down the genset INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 27:18:10 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 27:18:10 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394840 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/22/2020 6:02 27:18:10 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/22/2020 13:29 19:51:10 Fuel Generator failure (Fuel issue) Fuel team informed since 06/22/2020 at 04h46 PM. Feedback is expected from them INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 19:30:10 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395625 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G D Talkpool 6/22/2020 19:58 13:22:10 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE D Digicel 6/22/2020 21:10 12:10:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/23/2020, 02:00 AM.ETR 11:00 AM. INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 12:10:10 Dependent Affected by the fuel issue at the main site Affected by HDO301 INC395641 hdc269 PETITE_RIVIERE Artibonite Ericsson 2G D Talkpool 6/22/2020 22:26 10:54:10 Power Generator failure (Indeterminate) Team is on site. INC395596 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 8:50:10 Power Generator failure (Indeterminate) Team is on site. INC394835 hdc326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 8:50:10 Dependent Affected by the power issue at the main site Affected by HDC300 INC395589 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A O&M Fuel 6/23/2020 0:49 8:31:10 Fuel Generator failure (Fuel issue) Fuel team is aware 06/23/2020 02:35AM ETR not provided. INC395589 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 8:31:10 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395589 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 8:31:10 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395589 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 8:31:10 Dependent Affected by the fuel issue at the main site Affected by HDO525 INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 8:26:10 Fuel Generator failure (Fuel issue) Portable genset out of fuel ,follow up is ongoing. INC395661 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/23/2020 1:38 7:42:10 RBS RBS Fault (Indeterminate) Tx team has been requested , troubleshooting is ongoing on PDH001 INC395661 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 1:38 7:42:10 Dependent Affected by the power issue at the main site Affected by HDS292 INC395591 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 1:50 7:30:10 Power Power Failure (Indeterminate) Team is on the site for corrective INC395625 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/23/2020 2:11 7:09:10 Dependent Affected by the power issue at the main site Affected by HDC280 INC394835 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/23/2020 2:11 7:09:10 Dependent Affected by the power issue at the main site Affected by HDC300 INC395598 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 6/23/2020 2:27 6:53:10 Power Power Failure (Indeterminate) Team is working on site. INC395665 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 2:34 6:46:10 Power Generator failure (Indeterminate Team is on site. INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 3:21:10 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:22 AM , ETR to be provided by them INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/23/2020 6:02 3:18:10 Power Power Failure (Solar System failure) Solar system failed , site will be restored with sunrise INC395682 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 6:31 2:49:10 Power Power Failure (Indeterminate) Team is on the site for corrective INC395729 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 7:17 2:03:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 09h50 AM INC395736 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/23/2020 7:46 1:34:10 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC395801 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 8:26 0:54:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/23/2020 8:28 0:52:10 Power Power Failure (Indeterminate) Team is informed, ETA, 11:00AM INC395700 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 8:38 0:42:10 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G D Talkpool 6/23/2020 8:48 0:32:10 Transmission Transmission (Indeterminate) Team is informed, ETA is not yet available. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23rd INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site today for corrective action. Security Today June 23rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 07:25:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 13:25:04 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 379:02:41 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 371:10:41 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 247:58:41 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 213:50:41 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 122:01:41 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 115:34:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393562 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/19/2020 8:03 97:21:41 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 84:34:41 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 42:24:41 Transmission Transmission (Fiber issue) Fiber cable cut found on site. Spare for replacement needed. ETR not available yet. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/21/2020 16:07 41:17:41 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 40:02:41 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G D Talkpool 6/21/2020 20:07 37:17:41 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT IS PROCESSING INC395723 HDC283 HAUTE_FEUILLES Artibonite Ericsson 3G D Talkpool 6/23/2020 7:06 2:18:41 Power Generator failure (Indeterminate) Power team is working on site INC395694 HDN202 LACOUPE_LIMBE Nord Ericsson 3G D Talkpool 6/23/2020 7:50 1:34:41 RBS RBS Fault (Indeterminate) TX tean has been dispatched, ETA to be provided INC394435 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/23/2020 8:02 1:22:41 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC394252 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/23/2020 8:02 1:22:41 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 09:40:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 15:40:14 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 6 7 12 12 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 9 2 0 23 ZTE 7 7 0 0 8 Huawei 6 6 6 0 6 Network 31 22 8 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 6 0 5 6 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 662:13:32 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 503:54:32 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 241:16:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 166:01:32 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. Inspection completed yesterday. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 150:32:32 Power Generator Failure (Engine broken) Talkpool breakdown the genset. ETR 11:30 AM INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 120:34:32 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 107:36:32 RBS RBS Fault (DUW failure) DUW faulty , new spare already collected, ETA 11:20 AM. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 102:30:32 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 85:20:32 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 74:46:32 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 64:00:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 57:13:32 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 54:37:32 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 43:48:32 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 39:31:32 Power Generator Failure (Engine broken) Engine reported blocked . Pictures are awaiting for confirmation INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 39:02:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 38:03:32 Power Generator Failure (Engine Knocking ) TP break down the genset INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Digicel 6/22/2020 6:02 29:36:32 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC393994 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/22/2020 6:02 29:36:32 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 21:48:32 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Digicel 6/22/2020 21:10 14:28:32 Fuel Generator failure (Fuel issue) Fuel Team is on site. INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 14:28:32 Dependent Affected by the fuel issue at the main site Affected by HDO301 INC395596 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 11:08:32 Transmission Transmission (Indeterminate) After Power intervention TX team is requested, ETA not yet available. INC394835 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 11:08:32 Dependent Affected by the transmission issue at the main site Affected by HDC300 INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 10:44:32 Fuel Generator failure (Fuel issue) Portable genset out of fuel ,follow up is ongoing. INC394835 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/23/2020 2:11 9:27:32 Dependent Affected by the transmission issue at the main site Affected by HDC300 INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 5:39:32 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:22 AM , ETR to be provided by them INC395729 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 7:17 4:21:32 Power Power Failure (Indeterminate) Team is in front of the gate and awaiting for access. Follow up is ongoing with concerned team INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/23/2020 8:28 3:10:32 Power Power Failure (Indeterminate) Team is informed, ETA expired, new ETA is expected. INC395700 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 8:38 3:00:32 Power Power Failure (Indeterminate) Team is still on the way due to traffic jam. ETA: 11h10 AM INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 2:50:32 Transmission Transmission (Indeterminate) Team is on site. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 2:16:32 Power Power Failure (Indeterminate) Team is informed ETA 11:40am . INC395834 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/23/2020 10:22 1:16:32 Power Power Failure (Solar System failure) Solar system failed , site will be restored with sunrise INC395831 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 6/23/2020 10:22 1:16:32 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC395831 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 10:22 1:16:32 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 10:22 1:16:32 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 10:22 1:16:32 Dependent Affected by the power issue at the main site Affected by HGA014 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 10:13:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 16:13:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 381:51:09 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 373:59:09 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 250:47:09 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 216:39:09 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 124:50:09 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 118:23:09 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 87:23:09 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 45:13:09 Transmission Transmission (Fiber issue) Fiber cable cut found on site. Spare for replacement needed. ETR not available yet. INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/21/2020 16:07 44:06:09 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 42:51:09 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/23/2020 8:02 4:11:09 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395816 HDC264 LIANCOURT Artibonite Ericsson 2G D Talkpool 6/23/2020 9:20 2:53:09 RBS RBS Fault (Indeterminate) After Power intervention, TX team is requested ETA to be provided. INC395820 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 2:13:09 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 1:28:09 Power Power Failure (Solar System failure) sector will be back on air when the batteries are fully charged with solar energy Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 12:21:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 18:21:04 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 9 9 11 9 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 10 2 0 22 ZTE 8 8 0 0 8 Huawei 8 8 8 1 8 Network 33 26 10 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 6 0 5 4 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 664:53:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 506:34:49 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 243:56:49 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 168:41:49 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 153:12:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset. follow up is ongoing INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 123:14:49 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 110:16:49 RBS RBS Fault (DUW failure) team is on site. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 105:10:49 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 88:00:49 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 77:26:49 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 66:40:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 59:53:49 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 57:17:49 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 46:28:49 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 42:11:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 41:42:49 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 40:43:49 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 24:28:49 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Digicel 6/22/2020 21:10 17:08:49 Power Generator failure (Indeterminate) Power Team is on site. INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 17:08:49 Dependent Affected by the fuel issue at the main site Affected by HDO301 INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 13:24:49 Fuel Generator failure (Fuel issue) Portable genset out of fuel ,follow up is ongoing. INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 8:19:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:22 AM , ETR to be provided by them INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/23/2020 8:28 5:50:49 Power Power Failure (Indeterminate) Site suspected out of fuel, waiting for confirmation. INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 5:30:49 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 4:56:49 Power Power Failure (Indeterminate) Team is working on site. INC395757 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/23/2020 9:32 4:46:49 Power Generator failure (Indeterminate) Site suspected for fuel waiting for Confirmation by TP. INC395831 HGA014 AZILE Nippes Ericsson 2G+3G A O&M FUEL 6/23/2020 10:22 3:56:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 12:55 PM , ETR to be provided by them INC395831 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 10:22 3:56:49 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 10:22 3:56:49 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 10:22 3:56:49 Dependent Affected by the power issue at the main site Affected by HGA014 INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/23/2020 11:16 3:02:49 RBS RBS Fault (Indeterminate) Interference issue, follow up is ongoing INC395847 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/23/2020 11:18 3:00:49 Power Generator failure (Indeterminate) Team is informed, ETA 02:30 PM INC395799 HDN259 COLONIE AGRICOLE Nord Ericsson 2G A Talkpool 6/23/2020 12:10 2:08:49 Power Generator failure (Indeterminate) Team is informed, ETA 02:20 PM INC395872 HAIDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 13:07 1:11:49 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC395922 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/23/2020 13:07 1:11:49 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h15 PM INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 1:06:49 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h45 PM INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/23/2020 13:22 0:56:49 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC395886 HDO405 PAPETTE Sud Ericsson 2G D Talkpool 6/23/2020 13:58 0:20:49 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 12:26:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 18:26:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 384:04:18 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 376:12:18 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 253:00:18 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 218:52:18 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 127:03:18 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 120:36:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 89:36:18 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC394750 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/21/2020 16:07 46:19:18 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 45:04:18 RBS RBS Fault (RUS failure) Faulty RUS01B8. Spare part needed INC395526 HDC299 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 5:46 32:40:18 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/22/2020 6:02 32:24:18 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/23/2020 8:02 6:24:18 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395816 HDC264 LIANCOURT Artibonite Ericsson 2G D Talkpool 6/23/2020 9:20 5:06:18 RBS RBS Fault (Indeterminate) PDU faulty, PDU spare needed spare not yet available. INC395820 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 4:26:18 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 4:26:18 Power Power Failure (Indeterminate) ETA expired, TP cannot provide any update, INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 3:41:18 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395857 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 6/23/2020 11:42 2:44:18 Power Power Failure (Indeterminate) Team dispatch, ETA not yet provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Jun 23 12:33:45 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 23 Jun 2020 18:33:45 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: HDO301: Has been fueled and power team required. Best Regards, [cid:image002.jpg at 01D6496B.4900B600] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Tuesday, June 23, 2020 2:21 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 9 9 11 9 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 10 2 0 22 ZTE 8 8 0 0 8 Huawei 8 8 8 1 8 Network 33 26 10 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 6 0 5 4 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 664:53:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 506:34:49 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 243:56:49 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 168:41:49 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 153:12:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset. follow up is ongoing INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 123:14:49 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 110:16:49 RBS RBS Fault (DUW failure) team is on site. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 105:10:49 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 88:00:49 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 77:26:49 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 66:40:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 59:53:49 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 57:17:49 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 46:28:49 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 42:11:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 41:42:49 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 40:43:49 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 24:28:49 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Digicel 6/22/2020 21:10 17:08:49 Power Generator failure (Indeterminate) Power Team is on site. INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 17:08:49 Dependent Affected by the fuel issue at the main site Affected by HDO301 INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 13:24:49 Fuel Generator failure (Fuel issue) Portable genset out of fuel ,follow up is ongoing. INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 8:19:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:22 AM , ETR to be provided by them INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/23/2020 8:28 5:50:49 Power Power Failure (Indeterminate) Site suspected out of fuel, waiting for confirmation. INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 5:30:49 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 4:56:49 Power Power Failure (Indeterminate) Team is working on site. INC395757 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/23/2020 9:32 4:46:49 Power Generator failure (Indeterminate) Site suspected for fuel waiting for Confirmation by TP. INC395831 HGA014 AZILE Nippes Ericsson 2G+3G A O&M FUEL 6/23/2020 10:22 3:56:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 12:55 PM , ETR to be provided by them INC395831 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 10:22 3:56:49 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 10:22 3:56:49 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 10:22 3:56:49 Dependent Affected by the power issue at the main site Affected by HGA014 INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/23/2020 11:16 3:02:49 RBS RBS Fault (Indeterminate) Interference issue, follow up is ongoing INC395847 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/23/2020 11:18 3:00:49 Power Generator failure (Indeterminate) Team is informed, ETA 02:30 PM INC395799 HDN259 COLONIE AGRICOLE Nord Ericsson 2G A Talkpool 6/23/2020 12:10 2:08:49 Power Generator failure (Indeterminate) Team is informed, ETA 02:20 PM INC395872 HAIDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 13:07 1:11:49 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC395922 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/23/2020 13:07 1:11:49 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h15 PM INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 1:06:49 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h45 PM INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/23/2020 13:22 0:56:49 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC395886 HDO405 PAPETTE Sud Ericsson 2G D Talkpool 6/23/2020 13:58 0:20:49 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: From nikhil.govind at talkpool.com Tue Jun 23 12:58:03 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 23 Jun 2020 18:58:03 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: , Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 664:53:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 06-02-2020 11:44 506:34:49 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 243:56:49 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 168:41:49 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 153:12:49 Power Generator Failure (Engine broken) RESTORED INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 123:14:49 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 110:16:49 RBS RBS Fault (DUW failure) team is on site. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 105:10:49 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A DIGICEL 6/19/2020 22:18 88:00:49 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. CANEZ SHOULD PROVIDE THE SPARE INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 77:26:49 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 66:40:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 59:53:49 Power Power Failure (Indeterminate) Engine knocking assessment is submitted INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 57:17:49 Power Power Failure (Indeterminate) Faulty head cylinder, team is working to replace it. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 46:28:49 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 42:11:49 Power Generator Failure (Engine broken) Engine knocking assessment is submitted INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 41:42:49 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 40:43:49 Power Generator Failure (Engine Knocking ) Engine knocking assessment is submitted INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D DIGICEL 6/22/2020 13:50 24:28:49 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Digicel 6/22/2020 21:10 17:08:49 Power Generator failure (Indeterminate) Power Team is on site TO START THE GENSET AFTER REFUELLING INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 17:08:49 Dependent Affected by the fuel issue at the main site Affected by HDO301 INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 13:24:49 Fuel Generator failure (Fuel issue) Portable genset out of fuel ,follow up is ongoing. INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 08:19:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:22 AM , ETR to be provided by them INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C DIGICEL 6/23/2020 8:28 05:50:49 Fuel Generator failure (Fuel issue) OUT OF FUEL INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 05:30:49 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 04:56:49 Power Power Failure (Indeterminate) Team is working on site. INC395757 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B DIGICEL 6/23/2020 9:32 04:46:49 Fuel Generator failure (Indeterminate) OUT OF FUEL INC395831 HGA014 AZILE Nippes Ericsson 2G+3G A O&M FUEL 6/23/2020 10:22 03:56:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 12:55 PM , ETR to be provided by them INC395831 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 10:22 03:56:49 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 10:22 03:56:49 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 10:22 03:56:49 Dependent Affected by the power issue at the main site Affected by HGA014 INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/23/2020 11:16 03:02:49 RBS RBS Fault (Indeterminate) Interference issue, follow up is ongoing INC395847 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/23/2020 11:18 03:00:49 Power Generator failure (Indeterminate) Team is working on site. INC395799 HDN259 COLONIE AGRICOLE Nord Ericsson 2G A Talkpool 6/23/2020 12:10 02:08:49 Power Generator failure (Indeterminate) Team is working on site. INC395872 HAIDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 13:07 01:11:49 Power Generator failure (Indeterminate) ETA 3:30pm INC395922 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/23/2020 13:07 01:11:49 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h15 PM INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 01:06:49 Power Generator failure (Indeterminate) RESTORED INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C DIGICEL 6/23/2020 13:22 00:56:49 Power Generator failure (Indeterminate) GENSET STOPPED BY OWNER DUE TO PAYMENT ISSUE INC395886 HDO405 PAPETTE Sud Ericsson 2G D Talkpool 6/23/2020 13:58 00:20:49 Power Power Failure (Indeterminate) ETA 3:15PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: John Ormonde Sent: 23 June 2020 14:35 To: Haiti Noc; 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M; Hai_SalesGM Subject: Re: [Fon] NOC hourly report at 2:00 PM HDO301: Has been fueled and power team required. Best Regards, [cid:image002.jpg at 01D6496B.4900B600] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Tuesday, June 23, 2020 2:21 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 9 9 11 9 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 10 2 0 22 ZTE 8 8 0 0 8 Huawei 8 8 8 1 8 Network 33 26 10 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 6 0 5 4 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 664:53:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 506:34:49 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 243:56:49 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 168:41:49 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 153:12:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset. follow up is ongoing INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 123:14:49 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 110:16:49 RBS RBS Fault (DUW failure) team is on site. INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 105:10:49 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 88:00:49 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 77:26:49 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 66:40:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 59:53:49 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 57:17:49 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 46:28:49 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 42:11:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 41:42:49 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 40:43:49 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 24:28:49 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Digicel 6/22/2020 21:10 17:08:49 Power Generator failure (Indeterminate) Power Team is on site. INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 17:08:49 Dependent Affected by the fuel issue at the main site Affected by HDO301 INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 13:24:49 Fuel Generator failure (Fuel issue) Portable genset out of fuel ,follow up is ongoing. INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 8:19:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:22 AM , ETR to be provided by them INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/23/2020 8:28 5:50:49 Power Power Failure (Indeterminate) Site suspected out of fuel, waiting for confirmation. INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 5:30:49 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 4:56:49 Power Power Failure (Indeterminate) Team is working on site. INC395757 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/23/2020 9:32 4:46:49 Power Generator failure (Indeterminate) Site suspected for fuel waiting for Confirmation by TP. INC395831 HGA014 AZILE Nippes Ericsson 2G+3G A O&M FUEL 6/23/2020 10:22 3:56:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 12:55 PM , ETR to be provided by them INC395831 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 10:22 3:56:49 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 10:22 3:56:49 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 10:22 3:56:49 Dependent Affected by the power issue at the main site Affected by HGA014 INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/23/2020 11:16 3:02:49 RBS RBS Fault (Indeterminate) Interference issue, follow up is ongoing INC395847 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/23/2020 11:18 3:00:49 Power Generator failure (Indeterminate) Team is informed, ETA 02:30 PM INC395799 HDN259 COLONIE AGRICOLE Nord Ericsson 2G A Talkpool 6/23/2020 12:10 2:08:49 Power Generator failure (Indeterminate) Team is informed, ETA 02:20 PM INC395872 HAIDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 13:07 1:11:49 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC395922 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/23/2020 13:07 1:11:49 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h15 PM INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 1:06:49 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 02h45 PM INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/23/2020 13:22 0:56:49 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC395886 HDO405 PAPETTE Sud Ericsson 2G D Talkpool 6/23/2020 13:58 0:20:49 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[81870902].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[81870902].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 6B7BDF81EA7640AC897A89146007F0B9.png Type: image/png Size: 132 bytes Desc: 6B7BDF81EA7640AC897A89146007F0B9.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 14:20:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 20:20:35 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 6 9 14 9 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 10 2 0 22 ZTE 7 7 0 0 10 Huawei 6 6 6 1 6 Network 30 23 8 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 6 0 5 3 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 666:53:03 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 508:34:03 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 245:56:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 170:41:03 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 155:12:03 Power Generator Failure (Engine broken) Talkpool breakdown the genset.follow up is ongoing INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 125:14:03 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 107:10:03 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 90:00:03 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 79:26:03 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 68:40:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 61:53:03 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 59:17:03 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 48:28:03 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 44:11:03 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 43:42:03 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 42:43:03 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 26:28:03 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 10:19:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:22 AM , ETR to be provided by them INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 7:50:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 7:30:03 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 6:56:03 Power Power Failure (Indeterminate) Team is on site, they cannot working due to heavy rain. INC395757 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/23/2020 9:32 6:46:03 Power Generator failure (Indeterminate) After refueling Power Team is requested, ETA not available yet. INC395831 HGA014 AZILE Nippes Ericsson 2G+3G A O&M FUEL 6/23/2020 10:22 5:56:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 12:55 PM , ETR to be provided by them INC395831 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 10:22 5:56:03 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 10:22 5:56:03 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 10:22 5:56:03 Dependent Affected by the power issue at the main site Affected by HGA014 INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/23/2020 11:16 5:02:03 RBS RBS Fault (Indeterminate) Interference issue, follow up is ongoing INC395797 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/23/2020 12:03 4:15:03 RBS RBS Fault (Indeterminate) 3G remains down, TX team is informed, ETA to be provided. INC395872 HAIDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 13:07 3:11:03 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h30 PM (Expired). Feedback expected from team within 30mn (4h15 PM) INC395922 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/23/2020 13:07 3:11:03 Power Generator failure (Indeterminate) Team is on the site for corrective INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 3:06:03 Power Generator failure (Indeterminate) Team is on the site for corrective INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 2:56:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395524 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/23/2020 13:24 2:54:03 Power Power Failure (Indeterminate) site remains down after refueling, power team is requested, ETA to be provided. INC395937 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 6/23/2020 13:47 2:31:03 Power Generator failure (Indeterminate) Team is informed, ETA 04:30 PM. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 2:03:03 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h15 PM INC395789 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/23/2020 14:27 1:51:03 Power Power Failure (Indeterminate) Team is informed, ETA 5:00pm INC396003 HDN168 BAPTISTE_BOMBARDOPOLIS Nord Ericsson 2G C Talkpool 6/23/2020 15:10 1:08:03 Power Generator failure (Indeterminate) Team is informed, ETA 06:30 PM. INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 0:29:03 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23rd INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site today for corrective action. Security Today June 23rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Jun 23 14:42:10 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 23 Jun 2020 20:42:10 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: HDS105: Technician on site HGA120: ETA IS 2030 HDS124: 29% on the RMS, Talkpool have to manage this site first. HDO636: Fuel department can do nothing until the access issue is resolved. This would make it an acquisitions issue not fuel. HDS237: ETA is 1645 HGA014: ETA IS 2100 Best Regards, [cid:image003.jpg at 01D6497D.3ADBEEC0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Tuesday, June 23, 2020 4:21 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 6 9 14 9 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 10 2 0 22 ZTE 7 7 0 0 10 Huawei 6 6 6 1 6 Network 30 23 8 1 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 6 0 5 3 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 666:53:03 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 508:34:03 Power Generator failure (Indeterminate) Access issue due to unsafe area. Bandits requested money from Digicel to grant the access INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 245:56:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 170:41:03 Fuel Generator failure (Fuel issue) Awaiting feedback from field team after Inspection. INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 155:12:03 Power Generator Failure (Engine broken) Talkpool breakdown the genset.follow up is ongoing INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 125:14:03 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 107:10:03 Fuel Generator failure (Fuel issue) Negotiation with local population for cost of manual handling. To be concluded. INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 90:00:03 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B O&M Fuel 6/20/2020 8:52 79:26:03 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 68:40:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 61:53:03 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 59:17:03 Power Power Failure (Indeterminate) Faulty head cylinder, spare approved, ETR to be provided. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 48:28:03 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 44:11:03 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 43:42:03 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 42:43:03 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 26:28:03 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 10:19:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:22 AM , ETR to be provided by them INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 7:50:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 7:30:03 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 6:56:03 Power Power Failure (Indeterminate) Team is on site, they cannot working due to heavy rain. INC395757 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/23/2020 9:32 6:46:03 Power Generator failure (Indeterminate) After refueling Power Team is requested, ETA not available yet. INC395831 HGA014 AZILE Nippes Ericsson 2G+3G A O&M FUEL 6/23/2020 10:22 5:56:03 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 12:55 PM , ETR to be provided by them INC395831 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 10:22 5:56:03 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 10:22 5:56:03 Dependent Affected by the power issue at the main site Affected by HGA014 INC395831 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 10:22 5:56:03 Dependent Affected by the power issue at the main site Affected by HGA014 INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/23/2020 11:16 5:02:03 RBS RBS Fault (Indeterminate) Interference issue, follow up is ongoing INC395797 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/23/2020 12:03 4:15:03 RBS RBS Fault (Indeterminate) 3G remains down, TX team is informed, ETA to be provided. INC395872 HAIDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 13:07 3:11:03 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 03h30 PM (Expired). Feedback expected from team within 30mn (4h15 PM) INC395922 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/23/2020 13:07 3:11:03 Power Generator failure (Indeterminate) Team is on the site for corrective INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 3:06:03 Power Generator failure (Indeterminate) Team is on the site for corrective INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 2:56:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395524 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/23/2020 13:24 2:54:03 Power Power Failure (Indeterminate) site remains down after refueling, power team is requested, ETA to be provided. INC395937 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 6/23/2020 13:47 2:31:03 Power Generator failure (Indeterminate) Team is informed, ETA 04:30 PM. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 2:03:03 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 04h15 PM INC395789 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/23/2020 14:27 1:51:03 Power Power Failure (Indeterminate) Team is informed, ETA 5:00pm INC396003 HDN168 BAPTISTE_BOMBARDOPOLIS Nord Ericsson 2G C Talkpool 6/23/2020 15:10 1:08:03 Power Generator failure (Indeterminate) Team is informed, ETA 06:30 PM. INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 0:29:03 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23rd INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site today for corrective action. Security Today June 23rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 2390 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 16:34:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 22:34:04 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 388:11:39 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G D Talkpool 6/7/2020 22:14 380:19:39 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 257:07:39 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 222:59:39 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G D Talkpool 6/18/2020 7:23 131:10:39 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 124:43:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 93:43:39 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/23/2020 8:02 10:31:39 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 8:33:39 Power Power Failure (Indeterminate) after power team intervention, TX team is requested, ETA to be provided. INC395820 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 8:33:39 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 7:48:39 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395857 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 6/23/2020 11:42 6:51:39 Power Power Failure (Indeterminate) Team dispatch, ETA expired, TP cannot provide any update INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 3:58:39 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. INC395966 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/23/2020 16:22 2:11:39 RBS RBS Fault (Indeterminate) Team is informed, ETA to be provided. INC396033 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/23/2020 17:02 1:31:39 RBS RBS Fault (Indeterminate) TX team is informed, ETA to be provided. INC396038 HDC260 DESSALINES Artibonite Ericsson 2G D Talkpool 6/23/2020 17:14 1:19:39 RBS RBS Fault (Indeterminate) TX team is informed, ETA to be provided. INC396040 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/23/2020 17:26 1:07:39 RBS RBS Fault (Indeterminate) TX team is informed, ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 17:15:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 23 Jun 2020 23:15:21 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 23rd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 23rd, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 669:45:46 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 248:48:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 173:33:46 Fuel Generator failure (Fuel issue) Fuel team is on site for refueling. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 128:06:46 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 110:02:46 Fuel Generator failure (Fuel issue) Fuel team is informed ETA 08:20PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 92:52:46 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 82:18:46 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 71:32:46 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 64:45:46 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 51:20:46 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 47:03:46 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 46:34:46 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 45:35:46 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 29:20:46 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 10:42:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 10:22:46 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 9:48:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/23/2020 11:16 7:54:46 RBS RBS Fault (Indeterminate) Interference issue, follow up is ongoing INC395797 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/23/2020 12:03 7:07:46 RBS RBS Fault (Indeterminate) 3G remains down, TX team is informed, ETA to be provided. INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 5:58:46 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/23/2020 13:22 5:48:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395524 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/23/2020 13:24 5:46:46 Power Power Failure (Indeterminate) Team is waiting for access. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 4:55:46 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 3:21:46 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. INC395972 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 6/23/2020 16:22 2:48:46 Power Generator failure (Indeterminate) Team is informed, ETA 07:30 PM. INC396020 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/23/2020 16:26 2:44:46 Power Power Failure (Indeterminate) Team is informed, ETA: 8:00 PM. INC396020 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/23/2020 16:26 2:44:46 Dependent Affected by the power issue at the main site Affected by HDO342 INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 2:25:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC396030 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 17:06 2:04:46 Power Generator failure (Indeterminate) Team is on the site for corrective INC396036 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 6/23/2020 17:12 1:58:46 Transmission Transmission (Indeterminate) Team is informed, ETA not yet available INC396034 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 17:14 1:56:46 Power Generator failure (Indeterminate) Team is on the site for corrective INC395951 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 6/23/2020 17:48 1:22:46 Power Generator failure (Indeterminate) Team is on site. INC395997 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 18:20 0:50:46 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/23/2020 18:34 0:36:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/23/2020 18:38 0:32:46 Dependent Affected by the power issue at the main site Affected by HDC318 INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 0:32:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395988 HDO358 PETIT_GOAVE Ouest Ericsson 2G+3G D Talkpool_FON 6/23/2020 18:40 0:30:46 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 388:46:33 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 380:54:33 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 257:42:33 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 223:34:33 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 131:45:33 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 125:18:33 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 94:18:33 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/23/2020 8:02 11:06:33 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 9:08:33 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 9:08:33 Power Power Failure (Indeterminate) after power team intervention, TX team is requested, ETA to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 8:23:33 Power Power Failure (Solar System failure) Team will be on site later than expected. New ETA: 7:20 PM INC395857 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 6/23/2020 11:42 7:26:33 Power Power Failure (Indeterminate) Team is on site. INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 4:33:33 RBS RBS Fault (Indeterminate) Team is informed, ETA: 7:30 PM INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 2:46:33 RBS RBS Fault (Indeterminate) Team is informed, ETA 7:50pm INC396033 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/23/2020 17:02 2:06:33 RBS RBS Fault (Indeterminate) TX team is informed, ETA: 8:00PM INC396040 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/23/2020 17:26 1:42:33 RBS RBS Fault (Indeterminate) TX team is informed, ETA 07:45 PM. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23rd INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site today for corrective action. Security Today June 23rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC395536 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 18:39 6/23/2020 7:26 12:47:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified A half of gallon of oil and 1 gallon and half of coolant added then genset restarted INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 6/22/2020 13:29 6/23/2020 8:19 18:50:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC395682 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 6:31 6/23/2020 9:34 3:03:00 4:00:00 Compliant Power Generator Failure (Overloaded) Huawei breaker tripped due to overload OK Breaker has been reset to get the issue solved INC395801 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 8:26 6/23/2020 10:53 2:27:00 4:00:00 Compliant Power Power Failure (Power connection fail) Genset failed to start due to engine starter cable loose OK The cable has been well connected to solve the issue INC395591 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 1:50 6/23/2020 10:37 8:47:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Battery CPS issue Need to be justified Hybrid rectification performed INC395589 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/23/2020 0:49 6/23/2020 10:17 9:28:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC395589 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 6/23/2020 10:17 9:28:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC395589 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 6/23/2020 10:17 9:28:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC395589 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 6/23/2020 10:17 9:28:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC395729 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 7:17 6/23/2020 12:05 4:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC395700 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 8:38 6/23/2020 15:38 7:00:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Engine failed to start due to battery failure Need to be justified The genset has been restarted with an external battery INC395863 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 12:29 6/23/2020 13:31 1:02:00 4:00:00 Compliant Power Generator failure (Fan belt failure) High temperature due to faulty fan belt OK Fan belt has been readjusted then 1 gallon of water added INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 6/23/2020 16:12 508:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC395872 HAIDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 13:07 6/23/2020 17:08 4:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC395922 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:07 6/23/2020 16:10 3:03:00 4:00:00 Compliant Power Generator Failure (Overloaded) Huawei breaker tripped due to overload OK Breaker has been reset to get the issue solved INC396021 HAIDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 16:30 6/23/2020 17:49 1:19:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC396021 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 16:30 6/23/2020 17:49 1:19:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO554 Cascaded The site is back in service once the issue solved at HDO554 INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/22/2020 6:02 6/23/2020 8:36 26:34:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/22/2020 6:02 6/23/2020 8:36 26:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back up with the main site INC395625 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G D Talkpool 6/22/2020 19:58 6/23/2020 11:59 16:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) ECU DATA FAIL / UNDER VOLTAGE Need to be justified Reset alarm and restarted the genset. INC395625 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/23/2020 2:11 6/23/2020 11:59 9:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC280 Cascaded Back up with the main site INC394840 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/22/2020 6:02 6/23/2020 9:55 27:53:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail OK Site is up with the sunrise INC395665 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 2:34 6/23/2020 10:28 7:54:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified 1 gal. coolant added and genset restarted. INC395836 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/23/2020 10:28 6/23/2020 11:31 1:03:20 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK Alarm cleared without intervention INC395773 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G B Talkpool 6/23/2020 10:36 6/23/2020 11:35 0:59:20 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Team is on site. OK ATS breaker Has been reset. INC395773 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/23/2020 10:36 6/23/2020 11:35 0:59:20 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN207 Cascaded Back up with the main site INC395773 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/23/2020 10:36 6/23/2020 11:35 0:59:20 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN207 Cascaded Back up with the main site INC395773 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 6/23/2020 10:36 6/23/2020 11:35 0:59:20 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN207 Cascaded Back up with the main site INC395596 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 6/23/2020 0:48 0:18:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Need to be justified Faulty DTRU replaced INC395596 hdc326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 6/23/2020 0:48 0:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded Back up with the main site INC395596 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 6/23/2020 0:48 0:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded Back up with the main site INC395914 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/23/2020 12:52 6/23/2020 14:05 1:13:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Breaker Shelter reset an genset restarted. INC395914 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/23/2020 12:52 6/23/2020 14:05 1:13:20 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN207 Cascaded Back up with the main site INC395914 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/23/2020 12:52 6/23/2020 14:05 1:13:20 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN207 Cascaded Back up with the main site INC395914 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 6/23/2020 12:52 6/23/2020 14:05 1:13:20 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN207 Cascaded Back up with the main site INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 6/23/2020 15:14 111:11:56 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW Faulty Spare DUW replaced INC395847 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/23/2020 11:18 6/23/2020 15:38 4:20:20 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature/Low oil pressure Need to be justified 1.25 gal of coolant & 1 gallon oil added and genset restated INC395798 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/23/2020 12:06 6/23/2020 14:05 1:59:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Under investigation Need to be justified Alarm cleared without intervention INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Digicel 6/22/2020 21:10 6/23/2020 15:36 18:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified power team bleed and restart INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 6/23/2020 15:36 18:26:20 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO301 Cascaded Back up with the main site INC395853 HAIDN038 RUE 18K Nord ZTE 2G+3G+LTE B Talkpool 6/23/2020 11:14 6/23/2020 16:03 4:49:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified 1. gl of oil added and genset restarted INC395853 HAIDN045 BERGER Nord ZTE 2G+3G B Talkpool 6/23/2020 11:14 6/23/2020 16:03 4:49:20 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN038 Cascaded Back up with the main site INC395853 HAIDN012 #N/A Nord ZTE 2G+3G+LTE B Talkpool 6/23/2020 11:14 6/23/2020 16:03 4:49:20 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN038 Cascaded Back up with the main site INC395799 HDN259 COLONIE AGRICOLE Nord Ericsson 2G A Talkpool 6/23/2020 12:10 6/23/2020 15:49 3:39:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Spare Fanbelt replaced and genset restarted INC395937 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 6/23/2020 13:47 6/23/2020 17:17 3:30:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified low oil pressure / 1 gallon of oil added and restart genset with another battery. INC396003 HDN168 BAPTISTE_BOMBARDOPOLIS Nord Ericsson 2G C Talkpool 6/23/2020 15:10 6/23/2020 18:49 3:39:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details pending from the contractor INC395757 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/23/2020 9:32 6/23/2020 18:18 8:46:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details pending from the contractor INC395679 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 6/23/2020 5:51 6/23/2020 9:00 3:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA, and details is expected from field team INC395679 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 5:51 6/23/2020 9:00 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA014 Cascaded Back on air with the main site. INC395679 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 5:51 6/23/2020 9:00 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA014 Cascaded Back on air with the main site. INC395679 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 5:51 6/23/2020 9:00 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA014 Cascaded Back on air with the main site. INC395598 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 6/23/2020 2:27 6/23/2020 9:35 7:08:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery starter failure Need to be justified Team restart genset with another battery INC395673 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/23/2020 5:12 6/23/2020 10:00 4:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA, and details is expected from field team INC395661 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/23/2020 1:38 6/23/2020 10:00 8:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA, and details is expected from field team INC395661 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 1:38 6/23/2020 10:00 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS292 Cascaded Back on air with the main site. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/23/2020 6:02 6/23/2020 10:53 4:51:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System Failed Need to be justified Site Back on air Sunrise INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 6/23/2020 14:50 13:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA, and details is expected from field team INC395886 HDO405 PAPETTE Sud Ericsson 2G D Talkpool 6/23/2020 13:58 6/23/2020 15:45 1:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA, and details is expected from field team INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 6/23/2020 17:26 11:27:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 6/23/2020 18:10 61:08:43 4:00:00 Not Compliant Power Generator Failure (Head Cylinder faulty) Faulty cylinder head Spare Faulty cylinder head has been replaced INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 6/23/2020 18:00 156:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA, and details is expected from field team INC395831 HGA014 AZILE Nippes Ericsson 2G+3G A O&M FUEL 6/23/2020 10:22 6/23/2020 18:15 7:53:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC395831 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 10:22 6/23/2020 18:15 7:53:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back on air with the main site. INC395831 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 10:22 6/23/2020 18:15 7:53:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back on air with the main site. INC395831 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 10:22 6/23/2020 18:15 7:53:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back on air with the main site. INC395789 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/23/2020 14:27 6/23/2020 18:18 3:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA, and details is expected from field team Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394998 HDC274 ESTERE Artibonite Ericsson 2G A Talkpool 6/21/2020 20:02 6/23/2020 9:02 37:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) DXU faulty. Need to be justified DXU faulty, DXU replaced. INC395130 HDO400 FORET_DES_PINS Ouest Ericsson 2G C Talkpool 6/22/2020 1:14 6/23/2020 9:02 31:48:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Faulty fiber cable Need to be justified Faulty fiber cable replaced. INC395084 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 3:50 6/23/2020 9:02 29:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Recovered with main site. INC395120 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/23/2020 9:15 6/23/2020 15:00 5:44:41 4:00:00 Not Compliant Power Power Failure (Solar System failure) RUS Frozen Need to be justified RUS power reset INC395806 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/23/2020 8:58 6/23/2020 15:00 6:02:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) E1 cable issue Need to be justified The E1 cable was repaired to get the issue solved INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 6/23/2020 16:00 46:38:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS01B8 Faulty Need to be justified RUS01B8 replaced. INC395816 HDC264 LIANCOURT Artibonite Ericsson 2G D Talkpool 6/23/2020 9:20 6/23/2020 16:15 6:54:40 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) PDU Fault Need to be justified PDU replaced. INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 6/23/2020 17:00 50:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) PDU Fault Need to be justified PDU replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jun 23 17:45:43 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 23 Jun 2020 23:45:43 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 23rd, 2020 till 7:00 PM In-Reply-To: References: Message-ID: NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 669:45:46 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 248:48:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 173:33:46 Fuel Generator failure (Fuel issue) Fuel team is on site for refueling. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 128:06:46 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 110:02:46 Fuel Generator failure (Fuel issue) Fuel team is informed ETA 08:20PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A DIGICEL 6/19/2020 22:18 92:52:46 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. ASCOT SHOUULD PROVIDE THE SPARES INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 82:18:46 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 71:32:46 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 64:45:46 Power Power Failure (Indeterminate) Engine knocking, assessment is submitted to Digicel. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 51:20:46 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 47:03:46 Power Generator Failure (Engine broken) Engine knocking, assessment is submitted to Digicel. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 46:34:46 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 45:35:46 Power Generator Failure (Engine Knocking ) Engine knocking, assessment is submitted to Digicel. INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D DIGICEL 6/22/2020 13:50 29:20:46 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 10:42:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 10:22:46 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 09:48:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/23/2020 11:16 07:54:46 RBS RBS Fault (Indeterminate) Interference issue, follow up is ongoing INC395797 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/23/2020 12:03 07:07:46 RBS RBS Fault (Indeterminate) 3G remains down, TX team is informed, ETA to be provided. INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 05:58:46 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C DIGICEL 6/23/2020 13:22 05:48:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395524 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/23/2020 13:24 05:46:46 Power Power Failure (Indeterminate) RESTORED INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 04:55:46 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 03:21:46 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. INC395972 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 6/23/2020 16:22 02:48:46 Power Generator failure (Indeterminate) Team is informed, ETA 07:30 PM. INC396020 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/23/2020 16:26 02:44:46 Power Power Failure (Indeterminate) RESTORED INC396020 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/23/2020 16:26 02:44:46 Dependent Affected by the power issue at the main site RESTORED INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 02:25:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC396030 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 17:06 02:04:46 Power Generator failure (Indeterminate) RESTORED INC396036 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 6/23/2020 17:12 01:58:46 Transmission Transmission (Indeterminate) Team is informed, ETA not yet available INC396034 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 17:14 01:56:46 Power Generator failure (Indeterminate) RESTORED INC395951 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 6/23/2020 17:48 01:22:46 Power Generator failure (Indeterminate) Team is on site. INC395997 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 18:20 00:50:46 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/23/2020 18:34 00:36:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/23/2020 18:38 00:32:46 Dependent Affected by the power issue at the main site Affected by HDC318 INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 00:32:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395988 HDO358 PETIT_GOAVE Ouest Ericsson 2G+3G D Talkpool_FON 6/23/2020 18:40 00:30:46 Power Power Failure (Indeterminate) ETA 8:30PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 23 June 2020 19:17 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITE REPORT updated for this June 23rd, 2020 till 7:00 PM Hi All, Kindly receive the NOC SITES REPORT updated for this June 23rd, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 669:45:46 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 248:48:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 173:33:46 Fuel Generator failure (Fuel issue) Fuel team is on site for refueling. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 128:06:46 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 110:02:46 Fuel Generator failure (Fuel issue) Fuel team is informed ETA 08:20PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/19/2020 22:18 92:52:46 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Talkpool has to provide the plan of recovery INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 82:18:46 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 71:32:46 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 64:45:46 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 51:20:46 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 47:03:46 Power Generator Failure (Engine broken) Talkpool breakdown the genset. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 46:34:46 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 45:35:46 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 29:20:46 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 10:42:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 10:22:46 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 9:48:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395110 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/23/2020 11:16 7:54:46 RBS RBS Fault (Indeterminate) Interference issue, follow up is ongoing INC395797 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/23/2020 12:03 7:07:46 RBS RBS Fault (Indeterminate) 3G remains down, TX team is informed, ETA to be provided. INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 5:58:46 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Talkpool 6/23/2020 13:22 5:48:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395524 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/23/2020 13:24 5:46:46 Power Power Failure (Indeterminate) Team is waiting for access. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 4:55:46 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 3:21:46 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. INC395972 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 6/23/2020 16:22 2:48:46 Power Generator failure (Indeterminate) Team is informed, ETA 07:30 PM. INC396020 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/23/2020 16:26 2:44:46 Power Power Failure (Indeterminate) Team is informed, ETA: 8:00 PM. INC396020 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/23/2020 16:26 2:44:46 Dependent Affected by the power issue at the main site Affected by HDO342 INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 2:25:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC396030 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 17:06 2:04:46 Power Generator failure (Indeterminate) Team is on the site for corrective INC396036 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 6/23/2020 17:12 1:58:46 Transmission Transmission (Indeterminate) Team is informed, ETA not yet available INC396034 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 17:14 1:56:46 Power Generator failure (Indeterminate) Team is on the site for corrective INC395951 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 6/23/2020 17:48 1:22:46 Power Generator failure (Indeterminate) Team is on site. INC395997 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 18:20 0:50:46 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/23/2020 18:34 0:36:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/23/2020 18:38 0:32:46 Dependent Affected by the power issue at the main site Affected by HDC318 INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 0:32:46 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395988 HDO358 PETIT_GOAVE Ouest Ericsson 2G+3G D Talkpool_FON 6/23/2020 18:40 0:30:46 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 388:46:33 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 380:54:33 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 257:42:33 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 223:34:33 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 131:45:33 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 125:18:33 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 94:18:33 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/23/2020 8:02 11:06:33 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 9:08:33 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 9:08:33 Power Power Failure (Indeterminate) after power team intervention, TX team is requested, ETA to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 8:23:33 Power Power Failure (Solar System failure) Team will be on site later than expected. New ETA: 7:20 PM INC395857 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 6/23/2020 11:42 7:26:33 Power Power Failure (Indeterminate) Team is on site. INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 4:33:33 RBS RBS Fault (Indeterminate) Team is informed, ETA: 7:30 PM INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 2:46:33 RBS RBS Fault (Indeterminate) Team is informed, ETA 7:50pm INC396033 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/23/2020 17:02 2:06:33 RBS RBS Fault (Indeterminate) TX team is informed, ETA: 8:00PM INC396040 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/23/2020 17:26 1:42:33 RBS RBS Fault (Indeterminate) TX team is informed, ETA 07:45 PM. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23rd INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site today for corrective action. Security Today June 23rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC395536 HDO634 RUE_JOSEPH JANVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/22/2020 18:39 6/23/2020 7:26 12:47:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset Need to be justified A half of gallon of oil and 1 gallon and half of coolant added then genset restarted INC395331 HAIDO295 RUE_CASSAGNOL_DELMAS_75 Port-au-Prince Huawei 2G+3G+LTE B O&M_Fuel 6/22/2020 13:29 6/23/2020 8:19 18:50:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC395682 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 6:31 6/23/2020 9:34 3:03:00 4:00:00 Compliant Power Generator Failure (Overloaded) Huawei breaker tripped due to overload OK Breaker has been reset to get the issue solved INC395801 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 8:26 6/23/2020 10:53 2:27:00 4:00:00 Compliant Power Power Failure (Power connection fail) Genset failed to start due to engine starter cable loose OK The cable has been well connected to solve the issue INC395591 HAIDO280 RUE GOULARD PV Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 1:50 6/23/2020 10:37 8:47:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Battery CPS issue Need to be justified Hybrid rectification performed INC395589 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A O&M Fuel 6/23/2020 0:49 6/23/2020 10:17 9:28:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay The quantity of fuel added will be shared by concerned team INC395589 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 6/23/2020 10:17 9:28:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC395589 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 6/23/2020 10:17 9:28:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC395589 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A O&M_Fuel 6/23/2020 0:49 6/23/2020 10:17 9:28:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO525 Cascaded The site is back in service once the issue solved at HDO525 INC395729 HAIDO043 VILLAGE CHAMBRUN Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 7:17 6/23/2020 12:05 4:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC395700 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 8:38 6/23/2020 15:38 7:00:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Engine failed to start due to battery failure Need to be justified The genset has been restarted with an external battery INC395863 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 12:29 6/23/2020 13:31 1:02:00 4:00:00 Compliant Power Generator failure (Fan belt failure) High temperature due to faulty fan belt OK Fan belt has been readjusted then 1 gallon of water added INC385324 HDO618 RTE_DES DALLES Port-au-Prince Huawei 2G+3G+LTE C Digicel 6/2/2020 11:44 6/23/2020 16:12 508:28:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC395872 HAIDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 13:07 6/23/2020 17:08 4:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC395922 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:07 6/23/2020 16:10 3:03:00 4:00:00 Compliant Power Generator Failure (Overloaded) Huawei breaker tripped due to overload OK Breaker has been reset to get the issue solved INC396021 HAIDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 16:30 6/23/2020 17:49 1:19:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified The last feedback is expected from field team INC396021 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 16:30 6/23/2020 17:49 1:19:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO554 Cascaded The site is back in service once the issue solved at HDO554 INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/22/2020 6:02 6/23/2020 8:36 26:34:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site is up with the sunrise INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/22/2020 6:02 6/23/2020 8:36 26:34:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back up with the main site INC395625 HDC280 PONT_VINCENT Artibonite Ericsson 2G+3G D Talkpool 6/22/2020 19:58 6/23/2020 11:59 16:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) ECU DATA FAIL / UNDER VOLTAGE Need to be justified Reset alarm and restarted the genset. INC395625 HDC331 DAMIER JESSE Artibonite Ericsson 2G D Talkpool 6/23/2020 2:11 6/23/2020 11:59 9:48:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC280 Cascaded Back up with the main site INC394840 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/22/2020 6:02 6/23/2020 9:55 27:53:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail OK Site is up with the sunrise INC395665 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 2:34 6/23/2020 10:28 7:54:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified 1 gal. coolant added and genset restarted. INC395836 HDC220 MAISSADE Centre Ericsson 3G B Talkpool 6/23/2020 10:28 6/23/2020 11:31 1:03:20 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK Alarm cleared without intervention INC395773 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G B Talkpool 6/23/2020 10:36 6/23/2020 11:35 0:59:20 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Team is on site. OK ATS breaker Has been reset. INC395773 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/23/2020 10:36 6/23/2020 11:35 0:59:20 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN207 Cascaded Back up with the main site INC395773 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/23/2020 10:36 6/23/2020 11:35 0:59:20 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN207 Cascaded Back up with the main site INC395773 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 6/23/2020 10:36 6/23/2020 11:35 0:59:20 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN207 Cascaded Back up with the main site INC395596 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 6/23/2020 0:48 0:18:00 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Need to be justified Faulty DTRU replaced INC395596 hdc326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 6/23/2020 0:48 0:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded Back up with the main site INC395596 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/23/2020 0:30 6/23/2020 0:48 0:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC300 Cascaded Back up with the main site INC395914 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/23/2020 12:52 6/23/2020 14:05 1:13:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Breaker Shelter reset an genset restarted. INC395914 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/23/2020 12:52 6/23/2020 14:05 1:13:20 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN207 Cascaded Back up with the main site INC395914 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/23/2020 12:52 6/23/2020 14:05 1:13:20 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN207 Cascaded Back up with the main site INC395914 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 6/23/2020 12:52 6/23/2020 14:05 1:13:20 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN207 Cascaded Back up with the main site INC393916 HDN107 ANSE_A_FOLEUR Nord-Ouest Ericsson 3G B Talkpool 6/19/2020 0:02 6/23/2020 15:14 111:11:56 4:00:00 Not Compliant RBS RBS Fault (DUW failure) DUW Faulty Spare DUW replaced INC395847 HDC356 POULIE Centre Ericsson 2G D Talkpool 6/23/2020 11:18 6/23/2020 15:38 4:20:20 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature/Low oil pressure Need to be justified 1.25 gal of coolant & 1 gallon oil added and genset restated INC395798 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/23/2020 12:06 6/23/2020 14:05 1:59:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Under investigation Need to be justified Alarm cleared without intervention INC395566 HAIDO301 BONNET Ouest Huawei 2G+3G+LTE A Digicel 6/22/2020 21:10 6/23/2020 15:36 18:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified power team bleed and restart INC395566 HAIDO302 GANTHIER Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/22/2020 21:10 6/23/2020 15:36 18:26:20 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HDO301 Cascaded Back up with the main site INC395853 HAIDN038 RUE 18K Nord ZTE 2G+3G+LTE B Talkpool 6/23/2020 11:14 6/23/2020 16:03 4:49:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified 1. gl of oil added and genset restarted INC395853 HAIDN045 BERGER Nord ZTE 2G+3G B Talkpool 6/23/2020 11:14 6/23/2020 16:03 4:49:20 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN038 Cascaded Back up with the main site INC395853 HAIDN012 #N/A Nord ZTE 2G+3G+LTE B Talkpool 6/23/2020 11:14 6/23/2020 16:03 4:49:20 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN038 Cascaded Back up with the main site INC395799 HDN259 COLONIE AGRICOLE Nord Ericsson 2G A Talkpool 6/23/2020 12:10 6/23/2020 15:49 3:39:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Spare Fanbelt replaced and genset restarted INC395937 HAIDN033 BASE_AMERICAINE_COW Nord ZTE 2G+3G+LTE B Talkpool 6/23/2020 13:47 6/23/2020 17:17 3:30:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified low oil pressure / 1 gallon of oil added and restart genset with another battery. INC396003 HDN168 BAPTISTE_BOMBARDOPOLIS Nord Ericsson 2G C Talkpool 6/23/2020 15:10 6/23/2020 18:49 3:39:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details pending from the contractor INC395757 HAIDC022 MORNE_BEL_AIR Artibonite Huawei 2G+3G+LTE B Talkpool 6/23/2020 9:32 6/23/2020 18:18 8:46:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details pending from the contractor INC395679 HGA014 AZILE Nippes Ericsson 2G+3G A Talkpool 6/23/2020 5:51 6/23/2020 9:00 3:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA, and details is expected from field team INC395679 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 5:51 6/23/2020 9:00 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA014 Cascaded Back on air with the main site. INC395679 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 5:51 6/23/2020 9:00 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA014 Cascaded Back on air with the main site. INC395679 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 5:51 6/23/2020 9:00 3:09:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HGA014 Cascaded Back on air with the main site. INC395598 HAIDS139 LEVEILLE_CHANTAL Sud ZTE 2G+3G C Talkpool 6/23/2020 2:27 6/23/2020 9:35 7:08:00 4:00:00 Not Compliant Power Generator failure (Battery Failure) Battery starter failure Need to be justified Team restart genset with another battery INC395673 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/23/2020 5:12 6/23/2020 10:00 4:48:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA, and details is expected from field team INC395661 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/23/2020 1:38 6/23/2020 10:00 8:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA, and details is expected from field team INC395661 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 1:38 6/23/2020 10:00 8:22:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS292 Cascaded Back on air with the main site. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/23/2020 6:02 6/23/2020 10:53 4:51:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System Failed Need to be justified Site Back on air Sunrise INC395660 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 0:54 6/23/2020 14:50 13:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA, and details is expected from field team INC395886 HDO405 PAPETTE Sud Ericsson 2G D Talkpool 6/23/2020 13:58 6/23/2020 15:45 1:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA, and details is expected from field team INC395717 HAIDS237 CAHOUANE Sud ZTE 2G+3G C O&M FUEL 6/23/2020 5:59 6/23/2020 17:26 11:27:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC394683 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/21/2020 5:01 6/23/2020 18:10 61:08:43 4:00:00 Not Compliant Power Generator Failure (Head Cylinder faulty) Faulty cylinder head Spare Faulty cylinder head has been replaced INC392846 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/17/2020 5:06 6/23/2020 18:00 156:54:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA, and details is expected from field team INC395831 HGA014 AZILE Nippes Ericsson 2G+3G A O&M FUEL 6/23/2020 10:22 6/23/2020 18:15 7:53:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC395831 HGA031 MORISSEAU Nippes Ericsson 2G C Talkpool 6/23/2020 10:22 6/23/2020 18:15 7:53:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back on air with the main site. INC395831 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/23/2020 10:22 6/23/2020 18:15 7:53:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back on air with the main site. INC395831 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/23/2020 10:22 6/23/2020 18:15 7:53:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA014 Cascaded Back on air with the main site. INC395789 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/23/2020 14:27 6/23/2020 18:18 3:51:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA, and details is expected from field team Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394998 HDC274 ESTERE Artibonite Ericsson 2G A Talkpool 6/21/2020 20:02 6/23/2020 9:02 37:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) DXU faulty. Need to be justified DXU faulty, DXU replaced. INC395130 HDO400 FORET_DES_PINS Ouest Ericsson 2G C Talkpool 6/22/2020 1:14 6/23/2020 9:02 31:48:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Faulty fiber cable Need to be justified Faulty fiber cable replaced. INC395084 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/22/2020 3:50 6/23/2020 9:02 29:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS361 Cascaded Recovered with main site. INC395120 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/23/2020 9:15 6/23/2020 15:00 5:44:41 4:00:00 Not Compliant Power Power Failure (Solar System failure) RUS Frozen Need to be justified RUS power reset INC395806 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/23/2020 8:58 6/23/2020 15:00 6:02:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) E1 cable issue Need to be justified The E1 cable was repaired to get the issue solved INC395015 HDC207 THOMASSIQUE Centre Ericsson 2G D Talkpool 6/21/2020 17:22 6/23/2020 16:00 46:38:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) RUS01B8 Faulty Need to be justified RUS01B8 replaced. INC395816 HDC264 LIANCOURT Artibonite Ericsson 2G D Talkpool 6/23/2020 9:20 6/23/2020 16:15 6:54:40 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) PDU Fault Need to be justified PDU replaced. INC394882 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/21/2020 15:00 6/23/2020 17:00 50:00:00 4:00:00 Not Compliant Transmission Transmission (Fiber issue) PDU Fault Need to be justified PDU replaced. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[81883381].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[81883381].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 4B29546E4D0E420F8C5005A698AA957F.png Type: image/png Size: 132 bytes Desc: 4B29546E4D0E420F8C5005A698AA957F.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 18:28:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 00:28:00 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM. Sites off air by Class Class A B C D Total Total 4 7 8 13 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 7 2 0 20 ZTE 7 7 0 0 8 Huawei 4 4 4 0 4 Network 27 18 6 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 4 1 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 671:00:50 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 250:03:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 174:48:50 Fuel Generator failure (Fuel issue) Fuel team is on site for refueling. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 129:21:50 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/19/2020 5:08 111:17:50 Fuel Generator failure (Fuel issue) Fuel team is informed ETA 08:20PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 94:07:50 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced by Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 83:33:50 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 72:47:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 66:00:50 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 52:35:50 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 48:18:50 Power Generator Failure (Engine Knocking ) Engine knocking, assessment is submitted to Digicel. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 47:49:50 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 46:50:50 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 30:35:50 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 11:57:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 11:37:50 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 11:03:50 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395797 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/23/2020 12:03 8:22:50 RBS RBS Fault (Indeterminate) 3G remains down, TX team is informed, ETA to be provided. INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 7:13:50 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 7:03:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 6:10:50 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 4:36:50 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 3:40:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC395951 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 6/23/2020 17:48 2:37:50 Power Generator failure (Indeterminate) Team is on site. INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/23/2020 18:34 1:51:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 1:47:50 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/23/2020 18:54 1:31:50 Power Power Failure (Solar System failure) Site will be back up with solar system. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 1:20:50 Power Power Failure (Indeterminate) Team is informed ETA 10:00 PM INC396045 HDO233 BOIS GREFFIN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 19:08 1:17:50 Power Generator failure (Indeterminate) Team is waiting for the access. INC396112 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 6/23/2020 19:45 0:40:50 Power Power Failure (Indeterminate) Team has been informed , but no ETA provided yet INC396112 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/23/2020 19:45 0:40:50 Dependent Affected by the power issue at the main site Affected by HDS265 INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 19:48 0:37:50 Power Power Failure (Indeterminate) Team is informed ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 23rd INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 23rd INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site today for corrective action. Security Today June 23rd INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 23rd INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 23rd INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 19:22:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 01:22:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 390:57:18 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 383:05:18 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 259:53:18 RBS RBS Fault (Indeterminate) TX team has been informed, next update will be shared 6/22/2020 at 10AM. INC391468 HDS023 CAPE_ROUGE Sud-Est Ericsson 2G D Talkpool 6/14/2020 11:34 225:45:18 Power Power Failure (DC Converter Failure) DC/DC converter faulty, spare not yet available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 133:56:18 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 127:29:18 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 96:29:18 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/23/2020 8:02 13:17:18 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 11:19:18 RBS RBS Fault (Indeterminate) After power team intervention, TX team is requested, ETA to be provided. NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 11:19:18 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 10:34:18 Power Power Failure (Solar System failure) Team will be on site later than expected. New ETA expired, update is expected INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 6:44:18 RBS RBS Fault (Indeterminate) Team has been informed , ETA expired , waiting for new update INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 4:57:18 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replaced INC396084 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/23/2020 20:30 0:49:18 RBS RBS Fault (Indeterminate) Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 19:23:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 01:23:54 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei B Talkpool 6/23/2020 19:36 1:47:11 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 7:00AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 20:25:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 02:25:58 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM. Sites off air by Class Class A B C D Total Total 5 6 8 11 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 6 2 0 18 ZTE 8 7 0 0 8 Huawei 4 4 4 0 4 Network 27 17 6 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 4 0 3 0 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 672:57:42 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 252:00:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 176:45:42 Fuel Generator failure (Fuel issue) Fuel team is on site for refueling. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 131:18:42 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 113:14:42 Power Generator failure (Indeterminate) Fuel added , power team has been assigned to restore the site INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 96:04:42 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 85:30:42 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 74:44:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 67:57:42 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 54:32:42 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 50:15:42 Power Generator Failure (Engine Knocking ) Engine knocking, assessment is submitted to Digicel. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 49:46:42 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 48:47:42 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 32:32:42 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 13:54:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 13:34:42 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 13:00:42 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 9:10:42 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 9:00:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 8:07:42 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 6:33:42 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/23/2020 18:54 3:28:42 Power Power Failure (Solar System failure) Site will be back up with solar system. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 3:17:42 Power Power Failure (Indeterminate) Team is working on site INC396083 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/23/2020 20:36 1:46:42 Power Generator failure (Indeterminate) Team is waiting for the access. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 20:55 1:27:42 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396091 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 20:58 1:24:42 Power Power Failure (Indeterminate) TP is not managing his team to reach the site. INC396122 HDC267 VERRETTES Artibonite Ericsson 2G A Talkpool 6/23/2020 21:16 1:06:42 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC396125 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/23/2020 21:21 1:01:42 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC396099 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/23/2020 21:22 1:00:42 Power Power Failure (Solar System failure) Solar system failed , it will back on air with solar power. INC396203 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/23/2020 21:39 0:43:42 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 22:21:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 04:21:03 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM. Sites off air by Class Class A B C D Total Total 11 9 9 11 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 8 2 0 21 ZTE 8 7 0 1 14 Huawei 5 5 5 0 5 Network 30 20 7 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 5 0 3 4 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 2:54:11 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 13:57:11 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 178:42:11 Fuel Generator failure (Fuel issue) Fuel team is on site for refueling. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 13:15:11 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 115:11:11 Power Power Failure (Indeterminate) Due to unsafe area , TP will move to the site on 6/24/2020 6:30 AM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 98:01:11 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced, Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 15:27:11 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 4:41:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 69:54:11 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 8:29:11 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 4:12:11 Power Generator Failure (Engine Knocking ) Engine knocking, assessment is submitted to Digicel. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 3:43:11 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 2:44:11 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 10:29:11 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 15:51:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 15:31:11 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 14:57:11 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 11:07:11 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 10:57:11 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 10:04:11 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 8:30:11 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 7:34:11 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 5:41:11 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 5:14:11 Power Power Failure (Indeterminate) TP is not managing it's team to restore the site INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 20:55 3:24:11 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396091 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 20:58 3:21:11 Power Power Failure (Indeterminate) Commercial power failed and genset is out of fuel. INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 21:15 3:04:11 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396122 HDC267 VERRETTES Artibonite Ericsson 2G A Talkpool 6/23/2020 21:16 3:03:11 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. INC396125 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/23/2020 21:21 2:58:11 Power Power Failure (Indeterminate) Talkpool claims that the area is not safe. The team will arrive at the site this morning at 6:10 am. INC396202 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/23/2020 21:38 2:41:11 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at the night. INC396091 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/23/2020 21:52 2:27:11 Dependent Affected by the power issue at the main site Affected by HDN153 INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 22:22 1:57:11 Fuel Generator failure (Fuel issue) Portable genset out of fuel , will be refueled around 7:30 AM INC396154 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/23/2020 22:30 1:49:11 Power Power Failure (Indeterminate) Team has been informed but no ETA provided INC396160 HDO115 CATALPA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 22:38 1:41:11 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC396205 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 6/23/2020 22:39 1:40:11 Power Generator failure (Indeterminate) Team is working on the site. INC396205 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/23/2020 22:39 1:40:11 Dependent Affected by the power issue at the main site Affected by HDO525 INC396205 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/23/2020 22:39 1:40:11 Dependent Affected by the power issue at the main site Affected by HDO525 INC396205 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:39 1:40:11 Dependent Affected by the power issue at the main site Affected by HDO525 INC396144 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:48 1:31:11 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396149 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/23/2020 23:14 1:05:11 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. ETA 6:30 am. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 22:44:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 04:44:29 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 394:21:43 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 386:29:43 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 263:17:43 RBS RBS Fault (Indeterminate) TX team has been informed, next update will be shared 6/22/2020 at 10AM. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 137:20:43 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 130:53:43 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 99:53:43 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 14:43:43 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replaced NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 14:43:43 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 13:58:43 Power Power Failure (Solar System failure) Low voltage ,sector will be up once solar battery fully charged INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 10:08:43 RBS RBS Fault (DUG Failure) DUG faulty , spare will be requested on 6/24/2020 INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 8:21:43 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replaced INC396084 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/23/2020 20:30 4:13:43 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC396140 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/23/2020 22:02 2:41:43 Power Generator failure (Indeterminate) Team will reach the site at 8 AM due to insecurity issue Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 22:45:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 04:45:15 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC396206 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE B Talkpool 6/23/2020 22:35 2:08:43 Power Power Failure (Indeterminate) Watchman has turned off the genset due to noises, he will start it on 6/24/2020 7:00 AM INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei B Talkpool 6/23/2020 19:36 5:07:43 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 7:00AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 23 23:20:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 05:20:22 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM. Sites off air by Class Class A B C D Total Total 10 10 9 13 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 8 2 0 23 ZTE 8 7 0 1 15 Huawei 4 4 4 0 4 Network 31 19 6 1 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 5 0 3 5 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 675:54:01 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 254:57:01 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 179:42:01 Fuel Generator failure (Fuel issue) Fuel team is on site for refueling. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 134:15:01 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 116:11:01 Power Power Failure (Indeterminate) Due to unsafe area , TP will move to the site on 6/24/2020 6:30 AM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 99:01:01 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced, Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 88:27:01 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 77:41:01 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 70:54:01 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 57:29:01 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 53:12:01 Power Generator Failure (Engine Knocking ) Engine knocking, assessment is submitted to Digicel. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 52:43:01 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 51:44:01 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 35:29:01 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 16:51:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 16:31:01 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 15:57:01 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 12:07:01 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 11:57:01 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 11:04:01 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 9:30:01 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 8:34:01 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 6:41:01 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 6:14:01 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 20:55 4:24:01 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396091 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 20:58 4:21:01 Power Power Failure (Indeterminate) Commercial power failed and genset is out of fuel. INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 21:15 4:04:01 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396122 HDC267 VERRETTES Artibonite Ericsson 2G A Talkpool 6/23/2020 21:16 4:03:01 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. INC396125 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/23/2020 21:21 3:58:01 Power Power Failure (Indeterminate) Talkpool claims that the area is not safe. The team will arrive at the site this morning at 6:10 am. INC396202 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/23/2020 21:38 3:41:01 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at the night. INC396091 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/23/2020 21:52 3:27:01 Dependent Affected by the power issue at the main site Affected by HDN153 INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 22:22 2:57:01 Fuel Generator failure (Fuel issue) Portable genset out of fuel , will be refueled around 7:30 AM INC396154 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/23/2020 22:30 2:49:01 Power Power Failure (Indeterminate) Team has been informed but ETA 3:30 AM INC396205 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE+TDD A Talkpool 6/23/2020 22:39 2:40:01 Power Generator failure (Indeterminate) Team is working on the site. INC396205 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/23/2020 22:39 2:40:01 Dependent Affected by the power issue at the main site Affected by HDO525 INC396205 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/23/2020 22:39 2:40:01 Dependent Affected by the power issue at the main site Affected by HDO525 INC396205 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:39 2:40:01 Dependent Affected by the power issue at the main site Affected by HDO525 INC396144 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:48 2:31:01 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396149 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/23/2020 23:14 2:05:01 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. ETA 6:30 am. INC396165 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 1:09:01 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. INC396165 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 1:09:01 Dependent Affected by the power issue at the main site Affected by HDC276 INC396206 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/24/2020 0:19 1:00:01 Power Power Failure (Indeterminate) Watchman has turned off the genset due to noises, he will start it on 6/24/2020 7:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Jean.Acciari at digicelgroup.com Tue Jun 23 23:29:51 2020 From: Jean.Acciari at digicelgroup.com (Jean Acciari) Date: Wed, 24 Jun 2020 05:29:51 +0000 Subject: [Rantt] Temperature issues at HDC211 In-Reply-To: References: Message-ID: Hi Warehouse team, Please authorize Talkpool to take out the following materials during 24-25JUN20 as part of the project Fiber Cabinet Replacements on FY21 (Site: HDC211): Item Description Brand Model/Part Number Quantity Outdoor cabinet (Hybrid Solution: Air Conditioned + Heat exchanger), 2 access door for 30 RU x 2 sides, PDB with alarms, light, grounding, AC suppressor, ducting system, breakers/fuses Eltek Valere / Telsuppliers 1 Unit Rectifier for Fiber Optic Outdoor Cabinet, Minipack 48/800 WI (1.5KW) Eltek Valere / Telsuppliers 241117.130 2 Units Batteries for Outdoor Cabinet, 190A-h each one Narada / Telsupplier 100720160404 / SCHACOL163031 4 Units Fiber Cabinet Padlock (No keys) Telsuppliers 1 Kit Many thanks. Kind Regards. JP Acciari From: Jean Acciari Sent: Monday, June 22, 2020 3:43 PM To: Jithin J Singh ; Gerry Bolante Cc: Hai_Tech_Transmission ; HAI_Tech_Noc ; Jean-Marc Castera ; Steeven M ; Roland Sinnung Subject: RE: Temperature issues at HDC211 Thanks Jithin, Please your help to share a quotation to replace the DAC cabinet of HDC211 by an hybrid one (Air Conditioned + Heat Exchanger) within this week. Please let us know if we can schedule it by Thursday night or Friday night. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 22, 2020 3:37 PM To: Jean Acciari >; Gerry Bolante > Cc: Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean-Marc Castera >; Steeven M >; Roland Sinnung > Subject: [EXTERNAL] RE: Temperature issues at HDC211 Hello JP, The cabinet at HDC211 does not have an issue except that it only has the heat exchanger. The climate system does not have an active cooler. The photos of heat exchanger is attached FYR. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 22, 2020 12:48 PM To: Jithin J Singh >; Gerry Bolante > Cc: Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean-Marc Castera >; Steeven M >; Roland Sinnung > Subject: RE: Temperature issues at HDC211 Hi Jithin, Please your inputs within today. Many thanks. Kind Regards. JP Acciari From: Jean Acciari Sent: Sunday, June 21, 2020 12:57 PM To: Jithin J Singh >; Gerry Bolante > Cc: Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean-Marc Castera >; Steeven M >; Roland Sinnung > Subject: Temperature issues at HDC211 Hi Jithin, Please let us know by tomorrow 22JUN20 the temperature and cabinet conditions at HDC211. Kind Regards. -- Acciari, Jean Pedro Fiber Optic & RAN RollOut Technical Department Digicel Haiti | #151 Angle Ave Jean Paul II & Impasse Duverger Port-au-Prince Haiti, P.O. Box 15516 Postal Code: HT6113 Mobile: +509-37007523 [Description: Sig Banner] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 6131 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 01:15:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 07:15:14 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Ericsson A Talkpool 6/24/2020 0:40 2:33:23 Power Power Failure (Indeterminate) Team is already informed ETA 4:30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 01:16:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 07:16:30 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 396:53:31 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 389:01:31 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 265:49:31 RBS RBS Fault (Indeterminate) TX team has been informed, next update will be shared 6/22/2020 at 10AM. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 139:52:31 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 133:25:31 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 102:25:31 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/23/2020 8:02 19:13:31 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 17:15:31 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replaced NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 17:15:31 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 16:30:31 Power Power Failure (Solar System failure) Low voltage ,sector will be up once solar battery fully charged INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 12:40:31 RBS RBS Fault (DUG Failure) DUG faulty , spare will be requested on 6/24/2020 INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 10:53:31 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replaced INC396084 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/23/2020 20:30 6:45:31 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC396140 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/23/2020 22:02 5:13:31 Power Generator failure (Indeterminate) Team will reach the site at 8 AM due to insecurity issue INC396174 HDC352 MATELGATE Centre Ericsson 2G D Talkpool 6/23/2020 23:58 3:17:31 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC396175 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/24/2020 0:50 2:25:31 Power Generator failure (Indeterminate) Team is already informed . ETA:4h30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 01:19:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 07:19:44 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM. Sites off air by Class Class A B C D Total Total 10 9 9 13 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 8 2 0 23 ZTE 8 7 0 1 12 Huawei 6 6 6 0 6 Network 33 21 8 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 5 0 3 2 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 677:53:05 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 256:56:05 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 181:41:05 Fuel Generator failure (Fuel issue) Fuel team is on site for refueling. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 136:14:05 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 118:10:05 Power Power Failure (Indeterminate) Due to unsafe area , TP will move to the site on 6/24/2020 6:30 AM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 101:00:05 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 90:26:05 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 79:40:05 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 72:53:05 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 59:28:05 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 55:11:05 Power Generator Failure (Engine Knocking ) Engine knocking, assessment is submitted to Digicel. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 54:42:05 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 53:43:05 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 37:28:05 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 18:50:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 18:30:05 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 17:56:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 14:06:05 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 13:56:05 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 13:03:05 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 11:29:05 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 10:33:05 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 8:40:05 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 8:13:05 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR to be provided by TP INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 19:36 7:42:05 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 7:00AM INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 20:55 6:23:05 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396091 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 20:58 6:20:05 Power Power Failure (Indeterminate) Commercial power failed and genset is out of fuel. Site should back in service with commercial power(EDH). INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 21:15 6:03:05 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396122 HDC267 VERRETTES Artibonite Ericsson 2G A Talkpool 6/23/2020 21:16 6:02:05 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. INC396125 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/23/2020 21:21 5:57:05 Power Power Failure (Indeterminate) Talkpool claims that the area is not safe. The team will arrive at the site this morning at 6:10 am. INC396202 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/23/2020 21:38 5:40:05 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at the night. INC396091 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/23/2020 21:52 5:26:05 Dependent Affected by the power issue at the main site Affected by HDN153 INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 22:22 4:56:05 Fuel Generator failure (Fuel issue) Portable genset out of fuel , will be refueled around 7:30 AM INC396154 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/23/2020 22:30 4:48:05 Power Power Failure (Indeterminate) Team has been informed but ETA 3:30 AM INC396144 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:48 4:30:05 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396149 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/23/2020 23:14 4:04:05 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. ETA 6:30 am. INC396165 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 3:08:05 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. INC396165 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 3:08:05 Dependent Affected by the power issue at the main site Affected by HDC276 INC396206 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE B Talkpool 6/24/2020 0:19 2:59:05 Power Power Failure (Indeterminate) Watchman has shut down the genset due to noises, he will start it on 6/24/2020 7:00 AM INC396228 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/24/2020 0:22 2:56:05 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396181 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 2:25 0:53:05 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 02:08:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 08:08:22 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM. Sites off air by Class Class A B C D Total Total 10 10 9 14 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 8 2 0 23 ZTE 8 7 0 1 13 Huawei 7 7 7 0 7 Network 34 22 9 1 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 5 0 3 2 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 678:40:53 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 257:43:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 182:28:53 Fuel Generator failure (Fuel issue) Fuel team is on site for refueling. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 137:01:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 118:57:53 Power Power Failure (Indeterminate) Due to unsafe area , TP will move to the site on 6/24/2020 6:30 AM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 101:47:53 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 91:13:53 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 80:27:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 73:40:53 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 60:15:53 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 55:58:53 Power Generator Failure (Engine Knocking ) Engine knocking, assessment is submitted to Digicel. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 55:29:53 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 54:30:53 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 38:15:53 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 19:37:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 19:17:53 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 18:43:53 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 14:53:53 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 14:43:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 13:50:53 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 12:16:53 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 11:20:53 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 9:27:53 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 9:00:53 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR to be provided by TP INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 19:36 8:29:53 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 7:00AM INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 20:55 7:10:53 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396091 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 20:58 7:07:53 Power Power Failure (Indeterminate) Commercial power failed and genset is out of fuel. Site should back in service with commercial power(EDH). INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 21:15 6:50:53 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396122 HDC267 VERRETTES Artibonite Ericsson 2G A Talkpool 6/23/2020 21:16 6:49:53 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. INC396125 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/23/2020 21:21 6:44:53 Power Power Failure (Indeterminate) Talkpool claims that the area is not safe. The team will arrive at the site this morning at 6:10 am. INC396202 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/23/2020 21:38 6:27:53 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at the night. INC396091 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/23/2020 21:52 6:13:53 Dependent Affected by the power issue at the main site Affected by HDN153 INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 22:22 5:43:53 Fuel Generator failure (Fuel issue) Portable genset out of fuel , will be refueled around 7:30 AM INC396154 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/23/2020 22:30 5:35:53 Power Power Failure (Indeterminate) Team has a delay to reach the site due to a flatted tire , next feedback is awaiting INC396144 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:48 5:17:53 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396149 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/23/2020 23:14 4:51:53 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. ETA 6:30 am. INC396165 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 3:55:53 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. INC396165 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 3:55:53 Dependent Affected by the power issue at the main site Affected by HDC276 INC396206 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/24/2020 0:19 3:46:53 Power Power Failure (Indeterminate) Watchman has shutter down the genset due to noises, he will start it on 6/24/2020 7:00 AM INC396228 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/24/2020 0:22 3:43:53 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396181 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 2:25 1:40:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 4:20 AM INC396186 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 3:28 0:37:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 5:15 AM INC396185 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G D Talkpool 6/24/2020 3:29 0:36:53 Power Power Failure (Indeterminate) Team has been informed , no ETA provided yet ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 04:25:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 10:25:51 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 400:02:27 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 392:10:27 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 268:58:27 RBS RBS Fault (Indeterminate) TX team has been informed, next update will be shared 6/24/2020 at 10AM. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 143:01:27 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 136:34:27 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 105:34:27 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 20:24:27 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replaced NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 20:24:27 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 19:39:27 Power Power Failure (Solar System failure) Low voltage ,sector will be up once solar battery fully charged INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 15:49:27 RBS RBS Fault (DUG Failure) DUG faulty , spare will be requested on 6/24/2020 INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 14:02:27 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replaced INC396084 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/23/2020 20:30 9:54:27 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC396140 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/23/2020 22:02 8:22:27 Power Generator failure (Indeterminate) Team will reach the site at 8 AM due to insecurity issue INC396174 HDC352 MATELGATE Centre Ericsson 2G D Talkpool 6/23/2020 23:58 6:26:27 RBS RBS Fault (Indeterminate) Team cannot reach that area at night. They will reach it early in the morning INC396241 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/24/2020 5:06 1:18:27 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 04:27:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 10:27:20 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Ericsson A Talkpool 6/24/2020 0:40 5:46:10 Power Power Failure (Indeterminate) Access issue (Guardian unavailable), Follow up is ongoing with concerned team to provide access Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 05:29:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 11:29:45 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 24th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 24th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 681:53:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 260:56:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 185:41:08 Fuel Generator failure (Fuel issue) Fuel team is on site for refueling. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 140:14:08 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 122:10:08 Power Power Failure (Indeterminate) Team had to reach by 6:30 AM but ETA now expired , waiting for next feedback INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 105:00:08 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced.Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 94:26:08 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 83:40:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 76:53:08 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 63:28:08 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 59:11:08 Power Generator Failure (Engine Knocking ) Engine knocking, assessment is submitted to Digicel. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 58:42:08 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 57:43:08 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 41:28:08 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 22:50:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 22:30:08 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 21:56:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 18:06:08 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 17:56:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 17:03:08 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 15:29:08 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 14:33:08 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 12:40:08 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 12:13:08 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR to be provided by TP INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 19:36 11:42:08 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 7:30AM INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 20:55 10:23:08 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA expired, new ETA: 7:30 AM INC396091 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 20:58 10:20:08 Power Power Failure (Indeterminate) Commercial power failed and genset is out of fuel. Site should back in service with commercial power(EDH). INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 21:15 10:03:08 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396122 HDC267 VERRETTES Artibonite Ericsson 2G A Talkpool 6/23/2020 21:16 10:02:08 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. ETA 8:10 am. INC396125 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/23/2020 21:21 9:57:08 Power Power Failure (Indeterminate) Talkpool claims that the area is not safe. The team will arrive at the site this morning at 6:10 am. INC396099 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/23/2020 21:22 9:56:08 Power Power Failure (Solar System failure) Solar system failed , it will back on air with solar power. INC396202 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/23/2020 21:38 9:40:08 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. ETA 8:10 am. INC396091 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/23/2020 21:52 9:26:08 Dependent Affected by the power issue at the main site Affected by HDN153 INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 22:22 8:56:08 Fuel Generator failure (Fuel issue) Portable genset out of fuel , will be refueled around 7:30 AM INC396144 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:48 8:30:08 Power Generator failure (Indeterminate) Team is waiting for the access. INC396149 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/23/2020 23:14 8:04:08 Power Power Failure (Indeterminate) Team is waiting for access. INC396165 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 7:08:08 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. ETA 8:30 am. INC396165 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 7:08:08 Dependent Affected by the power issue at the main site Affected by HDC276 INC396228 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/24/2020 0:22 6:56:08 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA expired, new ETA: 7:30 AM INC396181 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 2:25 4:53:08 Power Generator failure (Indeterminate) Team is waiting for the access. INC396185 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G D Talkpool 6/24/2020 3:29 3:49:08 Power Power Failure (Indeterminate) Team is waiting for access INC396188 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/24/2020 4:08 3:10:08 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 2:44:08 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with concerned team to grant access. INC396240 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/24/2020 5:02 2:16:08 Dependent Affected by the power issue at the main site Affected by HDC264 INC396240 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/24/2020 5:02 2:16:08 Power Power Failure (Indeterminate) Team has been informed; ETA 8:15 am. INC396240 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/24/2020 5:02 2:16:08 Dependent Affected by the power issue at the main site Affected by HDC264 INC396240 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/24/2020 5:02 2:16:08 Dependent Affected by the power issue at the main site Affected by HDC264 INC396242 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 6/24/2020 5:14 2:04:08 Power Power Failure (Indeterminate) Team has been informed; ETA 8:10 am. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 6:02 1:16:08 Power Power Failure (Solar System failure) Site will be back up with solar system INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/24/2020 6:02 1:16:08 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/24/2020 6:06 1:12:08 Dependent Affected by the power issue at the main site Affected by HDC318 INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/24/2020 6:06 1:12:08 Power Power Failure (Solar System failure) Solar system failed , it will back on air with solar power. INC396246 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 6:11 1:07:08 Power Power Failure (Solar System failure) Site will be back up with solar system Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 400:56:08 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 393:04:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 269:52:08 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 143:55:08 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 137:28:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 106:28:08 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 21:18:08 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replaced NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 21:18:08 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 20:33:08 Power Power Failure (Solar System failure) Low voltage ,sector will be up once solar battery fully charged INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 16:43:08 RBS RBS Fault (DUG Failure) DUG faulty , spare will be requested on 6/24/2020 INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 14:56:08 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replaced INC396084 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/23/2020 20:30 10:48:08 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC396140 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/23/2020 22:02 9:16:08 Power Generator failure (Indeterminate) Team will reach the site at 8 AM due to unsecurity issue INC396174 HDC352 MATELGATE Centre Ericsson 2G D Talkpool 6/23/2020 23:58 7:20:08 RBS RBS Fault (Indeterminate) Team cannot reach that area at night. They will reach it early in the morning INC396241 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/24/2020 5:06 2:12:08 Power Generator failure (Indeterminate) Team is alreafy dispatched . ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC396020 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/23/2020 16:26 6/23/2020 18:49 2:23:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1\gal of coolant added and genset restarted INC396020 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/23/2020 16:26 6/23/2020 18:49 2:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO342 Cascaded Back on air with the main site INC395988 HDO358 PETIT_GOAVE Ouest Ericsson 2G+3G D Talkpool 6/23/2020 18:40 6/23/2020 21:32 2:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Fault cleared by itself INC396112 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 6/23/2020 19:45 6/23/2020 21:30 1:45:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Team has reset the breaker and restart the genset INC396112 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/23/2020 19:45 6/23/2020 21:30 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS265 Cascaded Restore with the main site INC395819 HDS226 RUE SALOMON_MERGER Ouest Ericsson 3G A Talkpool 6/23/2020 21:20 6/23/2020 22:15 0:55:00 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW froze Need to be justified Team made a power reset on DUW WO283750 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/24/2020 0:43 6/24/2020 2:11 1:28:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by PW at HDO067 Cascaded Back on air once PW successful WO283750 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 6/24/2020 0:43 6/24/2020 2:11 1:28:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by PW at HDO067 Cascaded Back on air once PW successful WO283750 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/24/2020 0:43 6/24/2020 2:11 1:28:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by PW at HDO067 Cascaded Back on air once PW successful INC396154 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/23/2020 22:30 6/24/2020 6:08 7:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details are awaiting from TP INC396206 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/24/2020 0:19 6/24/2020 6:22 6:03:00 4:00:00 Compliant Power Power Failure (Indeterminate) Genset shut down due to noises OK Watchman restarted the genset INC395972 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 6/23/2020 16:22 6/23/2020 19:10 2:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC395972 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 6/23/2020 17:12 6/23/2020 18:50 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC166 Cascaded Site is back in service once issue solved at the main site. INC396076 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/23/2020 20:22 6/23/2020 21:22 1:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396076 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/23/2020 20:22 6/23/2020 21:22 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Site is back in service once issue solved at the main site. INC396076 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/23/2020 20:22 6/23/2020 21:22 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Site is back in service once issue solved at the main site. INC395951 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 6/23/2020 17:48 6/23/2020 20:52 3:04:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396203 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 6/23/2020 21:39 6/23/2020 23:52 2:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396100 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G B Talkpool 6/23/2020 21:32 6/23/2020 23:20 1:48:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396100 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/23/2020 21:32 6/23/2020 23:20 1:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site is back in service once issue solved at the main site. INC396100 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/23/2020 21:32 6/23/2020 23:20 1:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site is back in service once issue solved at the main site. INC396100 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 6/23/2020 21:32 6/23/2020 23:20 1:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site is back in service once issue solved at the main site. INC396034 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 17:14 6/23/2020 19:22 2:08:00 4:00:00 Compliant Power Generator Failure (Overloaded) Breaker Huawei tripped du to overload. OK Team has been reset breaker and restart INC396030 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 17:06 6/23/2020 20:11 3:05:00 4:00:00 Compliant Power Generator failure (Indeterminate) Breaker CPS off OK Team just reset on Breaker CPS INC396045 HDO233 BOIS GREFFIN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 19:08 6/23/2020 21:07 1:59:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button was pressed on the genset OK The alarm was reset then genset restarted INC396205 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:39 6/24/2020 1:50 3:11:00 4:00:00 Compliant Power Generator Failure (Overheat) DG overheat/Radiator dirty. OK Team added 1 gal of water, reset alarm, restart genset INC396205 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/23/2020 22:39 6/24/2020 1:50 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affectd by HDO525. Cascaded The site is back in service once the issue solved at HDC360 INC396205 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/23/2020 22:39 6/24/2020 1:50 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affectd by HDO525. Cascaded The site is back in service once the issue solved at HDC360 INC396205 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:39 6/24/2020 1:50 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affectd by HDO525. Cascaded The site is back in service once the issue solved at HDC360 INC396186 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 3:28 6/24/2020 6:13 2:45:00 4:00:00 Compliant Power Generator failure (Battery Failure) Battery Failure OK Genset has been restarted with another battery. INC396245 HDO685 JACQUET_TOTO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 6:09 6/24/2020 6:17 0:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed OK Site up by itself Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC395857 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 6/23/2020 11:42 6/23/2020 18:50 7:08:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Fault cleared by itself Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Wed Jun 24 05:52:27 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Wed, 24 Jun 2020 11:52:27 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 24th, 2020 till 7:00 AM. In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 681:53:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 260:56:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 185:41:08 Fuel Generator failure (Fuel issue) Fuel team is on site for refueling. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 140:14:08 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 122:10:08 Power Power Failure (Indeterminate) TEAM IS ON THE WAY TO START GENSET AFTER REFUELLEING. REVISED ETA 8AM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 105:00:08 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced.Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 94:26:08 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 83:40:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 76:53:08 Power Power Failure (Indeterminate) ENGINE KNOCKING. ASSESSMENT SUBMITTED INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 63:28:08 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 59:11:08 Power Generator Failure (Engine Knocking ) Engine knocking, assessment is submitted to Digicel. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 58:42:08 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 57:43:08 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT SUBMITTED INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D DIGICEL 6/22/2020 13:50 41:28:08 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 22:50:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 22:30:08 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 21:56:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 18:06:08 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 17:56:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 17:03:08 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 15:29:08 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 14:33:08 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 12:40:08 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 12:13:08 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR to be provided by TP INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 19:36 11:42:08 Power Power Failure (Indeterminate) UNSAFE AREA AT NIGHT, TEAM WILL ARRIVE BY 8AM INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 20:55 10:23:08 Power Generator failure (Indeterminate) UNSAFE AREA AT NIGHT, TEAM WILL ARRIVE BY 8AM INC396091 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D DIGICEL 6/23/2020 20:58 10:20:08 Power Power Failure (Indeterminate) Commercial power failed and genset is out of fuel. Site should back in service with commercial power(EDH). INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 21:15 10:03:08 Power Generator failure (Indeterminate) TEAM WAITING FOR ACCESS INC396122 HDC267 VERRETTES Artibonite Ericsson 2G A Talkpool 6/23/2020 21:16 10:02:08 Power Power Failure (Indeterminate) RESTORED INC396125 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/23/2020 21:21 09:57:08 Power Power Failure (Indeterminate) RESTORED INC396099 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/23/2020 21:22 09:56:08 Power Power Failure (Solar System failure) Solar system failed , it will back on air with solar power. INC396202 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/23/2020 21:38 09:40:08 Power Power Failure (Indeterminate) UNSAFE AREA AT NIGHT, TEAM WILL ARRIVE BY 8AM INC396091 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/23/2020 21:52 09:26:08 Dependent Affected by the power issue at the main site Affected by HDN153 INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 22:22 08:56:08 Fuel Generator failure (Fuel issue) Portable genset out of fuel , will be refueled around 7:30 AM INC396144 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:48 08:30:08 Power Generator failure (Indeterminate) TEAM IS WORKNG ON SITE INC396149 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A DIGICEL 6/23/2020 23:14 08:04:08 Fuel Generator failure (FUEL ISSUE) OUT OF FUEL INC396165 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 07:08:08 Power Power Failure (Indeterminate) GANG WAR IN THE AREA, TEAM NOT ABLE TO ARRIVE YET INC396165 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 07:08:08 Dependent Affected by the power issue at the main site Affected by HDC276 INC396228 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/24/2020 0:22 06:56:08 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC396181 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 2:25 04:53:08 Power Generator failure (Indeterminate) Team is waiting for the access. INC396185 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G D Talkpool 6/24/2020 3:29 03:49:08 Power Power Failure (Indeterminate) Team is waiting for access INC396188 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/24/2020 4:08 03:10:08 Power Power Failure (Indeterminate) TEAM IS WORKING ON SITE INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 02:44:08 Power Power Failure (Indeterminate) TEAM IS WOKRING ON SITE INC396240 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/24/2020 5:02 02:16:08 Dependent Affected by the power issue at the main site Affected by HDC264 INC396240 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/24/2020 5:02 02:16:08 Power Power Failure (Indeterminate) Team has been informed; ETA 8:15 am. INC396240 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/24/2020 5:02 02:16:08 Dependent Affected by the power issue at the main site Affected by HDC264 INC396240 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/24/2020 5:02 02:16:08 Dependent Affected by the power issue at the main site Affected by HDC264 INC396242 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 6/24/2020 5:14 02:04:08 Power Power Failure (Indeterminate) Team has been informed; ETA 8:10 am. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 6:02 01:16:08 Power Power Failure (Solar System failure) Site will be back up with solar system INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/24/2020 6:02 01:16:08 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/24/2020 6:06 01:12:08 Dependent Affected by the power issue at the main site Affected by HDC318 INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/24/2020 6:06 01:12:08 Power Power Failure (Solar System failure) Solar system failed , it will back on air with solar power. INC396246 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 6:11 01:07:08 Power Power Failure (Solar System failure) Site will be back up with solar system Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 24 June 2020 07:31 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh; Astrid Argana; astrid.argana at tpmanagementsa.com; Journal; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; HAI_BO_Fuel at digicelgroup.com Subject: [Fon] NOC SITES REPORT updated for this June 24th, 2020 till 7:00 AM. Hi All, Kindly receive the NOC SITES REPORT updated for this June 24th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 681:53:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 260:56:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 185:41:08 Fuel Generator failure (Fuel issue) Fuel team is on site for refueling. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 140:14:08 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 122:10:08 Power Power Failure (Indeterminate) Team had to reach by 6:30 AM but ETA now expired , waiting for next feedback INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 105:00:08 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced.Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 94:26:08 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 83:40:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 76:53:08 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 63:28:08 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 59:11:08 Power Generator Failure (Engine Knocking ) Engine knocking, assessment is submitted to Digicel. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 58:42:08 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 57:43:08 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 41:28:08 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 22:50:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 22:30:08 Transmission Transmission (Indeterminate) DUW faulty, spare need to be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 21:56:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 18:06:08 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 17:56:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 17:03:08 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 15:29:08 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise. INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 14:33:08 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 12:40:08 Power Power Failure (Solar System failure) Solar site , it will back on air with solar power. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 12:13:08 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR to be provided by TP INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 19:36 11:42:08 Power Power Failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 7:30AM INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 20:55 10:23:08 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA expired, new ETA: 7:30 AM INC396091 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 20:58 10:20:08 Power Power Failure (Indeterminate) Commercial power failed and genset is out of fuel. Site should back in service with commercial power(EDH). INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 21:15 10:03:08 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA: 6:30AM INC396122 HDC267 VERRETTES Artibonite Ericsson 2G A Talkpool 6/23/2020 21:16 10:02:08 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. ETA 8:10 am. INC396125 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/23/2020 21:21 9:57:08 Power Power Failure (Indeterminate) Talkpool claims that the area is not safe. The team will arrive at the site this morning at 6:10 am. INC396099 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/23/2020 21:22 9:56:08 Power Power Failure (Solar System failure) Solar system failed , it will back on air with solar power. INC396202 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/23/2020 21:38 9:40:08 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. ETA 8:10 am. INC396091 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/23/2020 21:52 9:26:08 Dependent Affected by the power issue at the main site Affected by HDN153 INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 22:22 8:56:08 Fuel Generator failure (Fuel issue) Portable genset out of fuel , will be refueled around 7:30 AM INC396144 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:48 8:30:08 Power Generator failure (Indeterminate) Team is waiting for the access. INC396149 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/23/2020 23:14 8:04:08 Power Power Failure (Indeterminate) Team is waiting for access. INC396165 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 7:08:08 Power Power Failure (Indeterminate) Talkpool refuse to send his team to reach the site at this time. ETA 8:30 am. INC396165 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 7:08:08 Dependent Affected by the power issue at the main site Affected by HDC276 INC396228 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/24/2020 0:22 6:56:08 Power Generator failure (Indeterminate) Team has been informed and they cannot reach the site, due unsafe area. ETA expired, new ETA: 7:30 AM INC396181 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 2:25 4:53:08 Power Generator failure (Indeterminate) Team is waiting for the access. INC396185 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G D Talkpool 6/24/2020 3:29 3:49:08 Power Power Failure (Indeterminate) Team is waiting for access INC396188 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/24/2020 4:08 3:10:08 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 2:44:08 Power Power Failure (Indeterminate) Access issue; follow-up is ongoing with concerned team to grant access. INC396240 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/24/2020 5:02 2:16:08 Dependent Affected by the power issue at the main site Affected by HDC264 INC396240 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/24/2020 5:02 2:16:08 Power Power Failure (Indeterminate) Team has been informed; ETA 8:15 am. INC396240 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/24/2020 5:02 2:16:08 Dependent Affected by the power issue at the main site Affected by HDC264 INC396240 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/24/2020 5:02 2:16:08 Dependent Affected by the power issue at the main site Affected by HDC264 INC396242 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 6/24/2020 5:14 2:04:08 Power Power Failure (Indeterminate) Team has been informed; ETA 8:10 am. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 6:02 1:16:08 Power Power Failure (Solar System failure) Site will be back up with solar system INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/24/2020 6:02 1:16:08 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/24/2020 6:06 1:12:08 Dependent Affected by the power issue at the main site Affected by HDC318 INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/24/2020 6:06 1:12:08 Power Power Failure (Solar System failure) Solar system failed , it will back on air with solar power. INC396246 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 6:11 1:07:08 Power Power Failure (Solar System failure) Site will be back up with solar system Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 400:56:08 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 393:04:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Talkpool 6/13/2020 1:26 269:52:08 RBS RBS Fault (Indeterminate) Tx team has been informed, next update will be shared 6/22/2020 at 10AM. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 143:55:08 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 137:28:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 106:28:08 RBS RBS Fault (RUS failure) RUS faulty, follow up is ongoing, ETR not yet provided INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 21:18:08 RBS RBS Fault (Indeterminate) RUS01B3 Faulty , need to be replaced NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 21:18:08 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise, Power team is informed. New update will be shared once available. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 20:33:08 Power Power Failure (Solar System failure) Low voltage ,sector will be up once solar battery fully charged INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 16:43:08 RBS RBS Fault (DUG Failure) DUG faulty , spare will be requested on 6/24/2020 INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 14:56:08 RBS RBS Fault (RUS failure) RUS01B3 Faulty , need to be replaced INC396084 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/23/2020 20:30 10:48:08 RBS RBS Fault (Indeterminate) Talkpool is not managed the team to reach the site INC396140 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/23/2020 22:02 9:16:08 Power Generator failure (Indeterminate) Team will reach the site at 8 AM due to unsecurity issue INC396174 HDC352 MATELGATE Centre Ericsson 2G D Talkpool 6/23/2020 23:58 7:20:08 RBS RBS Fault (Indeterminate) Team cannot reach that area at night. They will reach it early in the morning INC396241 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/24/2020 5:06 2:12:08 Power Generator failure (Indeterminate) Team is alreafy dispatched . ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC396020 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/23/2020 16:26 6/23/2020 18:49 2:23:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1\gal of coolant added and genset restarted INC396020 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/23/2020 16:26 6/23/2020 18:49 2:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO342 Cascaded Back on air with the main site INC395988 HDO358 PETIT_GOAVE Ouest Ericsson 2G+3G D Talkpool 6/23/2020 18:40 6/23/2020 21:32 2:52:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Fault cleared by itself INC396112 HDS265 BUTHETE Nippes Ericsson 2G D Talkpool 6/23/2020 19:45 6/23/2020 21:30 1:45:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Team has reset the breaker and restart the genset INC396112 HGA042 BRAND Nippes Ericsson 2G D Talkpool 6/23/2020 19:45 6/23/2020 21:30 1:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDS265 Cascaded Restore with the main site INC395819 HDS226 RUE SALOMON_MERGER Ouest Ericsson 3G A Talkpool 6/23/2020 21:20 6/23/2020 22:15 0:55:00 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW froze Need to be justified Team made a power reset on DUW WO283750 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/24/2020 0:43 6/24/2020 2:11 1:28:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by PW at HDO067 Cascaded Back on air once PW successful WO283750 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 6/24/2020 0:43 6/24/2020 2:11 1:28:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by PW at HDO067 Cascaded Back on air once PW successful WO283750 HGA047 VALADE Nippes Ericsson 2G D Talkpool 6/24/2020 0:43 6/24/2020 2:11 1:28:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by PW at HDO067 Cascaded Back on air once PW successful INC396154 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/23/2020 22:30 6/24/2020 6:08 7:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details are awaiting from TP INC396206 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/24/2020 0:19 6/24/2020 6:22 6:03:00 4:00:00 Compliant Power Power Failure (Indeterminate) Genset shut down due to noises OK Watchman restarted the genset INC395972 HDC166 NAN_GOMME Artibonite Ericsson 2G D Talkpool 6/23/2020 16:22 6/23/2020 19:10 2:48:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC395972 HDC152 GWOMON_KPEGM Artibonite Ericsson 3G B Talkpool 6/23/2020 17:12 6/23/2020 18:50 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC166 Cascaded Site is back in service once issue solved at the main site. INC396076 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/23/2020 20:22 6/23/2020 21:22 1:00:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396076 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/23/2020 20:22 6/23/2020 21:22 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Site is back in service once issue solved at the main site. INC396076 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/23/2020 20:22 6/23/2020 21:22 1:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded Site is back in service once issue solved at the main site. INC395951 HAIDO328 GUITON Ouest Huawei 2G+3G+LTE A Talkpool 6/23/2020 17:48 6/23/2020 20:52 3:04:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396203 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 6/23/2020 21:39 6/23/2020 23:52 2:13:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396100 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G B Talkpool 6/23/2020 21:32 6/23/2020 23:20 1:48:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396100 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/23/2020 21:32 6/23/2020 23:20 1:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site is back in service once issue solved at the main site. INC396100 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/23/2020 21:32 6/23/2020 23:20 1:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site is back in service once issue solved at the main site. INC396100 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G B Talkpool 6/23/2020 21:32 6/23/2020 23:20 1:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207 Cascaded Site is back in service once issue solved at the main site. INC396034 HDO272 MARTISSANT_2A_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 17:14 6/23/2020 19:22 2:08:00 4:00:00 Compliant Power Generator Failure (Overloaded) Breaker Huawei tripped du to overload. OK Team has been reset breaker and restart INC396030 HDO677 PONT ST GERO Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 17:06 6/23/2020 20:11 3:05:00 4:00:00 Compliant Power Generator failure (Indeterminate) Breaker CPS off OK Team just reset on Breaker CPS INC396045 HDO233 BOIS GREFFIN Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 19:08 6/23/2020 21:07 1:59:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency button was pressed on the genset OK The alarm was reset then genset restarted INC396205 HAIDO525 MON_REPOS_38 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:39 6/24/2020 1:50 3:11:00 4:00:00 Compliant Power Generator Failure (Overheat) DG overheat/Radiator dirty. OK Team added 1 gal of water, reset alarm, restart genset INC396205 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/23/2020 22:39 6/24/2020 1:50 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affectd by HDO525. Cascaded The site is back in service once the issue solved at HDC360 INC396205 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/23/2020 22:39 6/24/2020 1:50 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affectd by HDO525. Cascaded The site is back in service once the issue solved at HDC360 INC396205 HAIDO219 MON_REPOS_36 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:39 6/24/2020 1:50 3:11:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affectd by HDO525. Cascaded The site is back in service once the issue solved at HDC360 INC396186 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 3:28 6/24/2020 6:13 2:45:00 4:00:00 Compliant Power Generator failure (Battery Failure) Battery Failure OK Genset has been restarted with another battery. INC396245 HDO685 JACQUET_TOTO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 6:09 6/24/2020 6:17 0:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed OK Site up by itself Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC395857 HDS355 MARE_JAUFFREY Sud-Est Ericsson 2G D Talkpool 6/23/2020 11:42 6/23/2020 18:50 7:08:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Fault cleared by itself Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[81917967].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[81917967].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: EC13FD1009644D509B19A5284F14CE45.png Type: image/png Size: 132 bytes Desc: EC13FD1009644D509B19A5284F14CE45.png URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 06:47:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 12:47:31 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 11 11 11 15 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 9 4 0 27 ZTE 9 9 1 0 14 Huawei 7 7 7 0 7 Network 36 25 12 0 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 6 0 3 5 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 683:20:54 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 262:23:54 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 187:08:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 141:41:54 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 123:37:54 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 106:27:54 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 95:53:54 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 85:07:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 78:20:54 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 64:55:54 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 60:38:54 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 60:09:54 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 59:10:54 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 42:55:54 Power Power Failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 24:17:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 23:57:54 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETR to be provided. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 23:23:54 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 19:33:54 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 19:23:54 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 18:30:54 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 16:56:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 16:00:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 14:07:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 13:40:54 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR to be provided by TP INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 19:36 13:09:54 Power Power Failure (Indeterminate) Team is waiting for the access. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 20:55 11:50:54 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 21:15 11:30:54 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC396099 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/23/2020 21:22 11:23:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396202 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/23/2020 21:38 11:07:54 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 22:22 10:23:54 Fuel Generator failure (Fuel issue) Portable genset out of fuel. Follow up is ongoing INC396144 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:48 9:57:54 Power Generator failure (Indeterminate) Team is working on site. INC396149 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 6/23/2020 23:14 9:31:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 7:20 am. ETR to be provided. INC396165 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 8:35:54 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC396165 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 8:35:54 Dependent Affected by the power issue at the main site Affected by HDC276 INC396228 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/24/2020 0:22 8:23:54 Power Generator failure (Indeterminate) Team is waiting for the access. INC396181 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 2:25 6:20:54 Power Generator failure (Indeterminate) Team is informed , ETA 8:40PM INC396185 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G D Talkpool 6/24/2020 3:29 5:16:54 Power Power Failure (Indeterminate) Team is working on site INC396188 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/24/2020 4:08 4:37:54 Power Power Failure (Indeterminate) TP is not managing it's team to reach the site INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 4:11:54 Power Power Failure (Indeterminate) Team is on site INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/24/2020 6:02 2:43:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 6:02 2:43:54 Power Power Failure (Solar System failure) Site will be back up with solar system. INC396246 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 6:11 2:34:54 Power Power Failure (Solar System failure) Site will be back up with solar system. INC396301 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/24/2020 6:40 2:05:54 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:15h INC396301 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/24/2020 6:40 2:05:54 Dependent Affected by the power issue at the main site Affected by HDN207. INC396301 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/24/2020 6:40 2:05:54 Dependent Affected by the power issue at the main site Affected by HDN207. INC396301 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/24/2020 6:40 2:05:54 Dependent Affected by the power issue at the main site Affected by HDN207. INC396307 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/24/2020 7:23 1:22:54 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:20h INC396307 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/24/2020 7:23 1:22:54 Dependent Affected by the power issue at the main site Affected by HAIDN027. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 07:29:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 13:29:25 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 403:02:47 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 394:57:06 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 271:58:47 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 145:48:06 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 139:34:47 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 23:24:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 23:11:06 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 22:26:06 Power Power Failure (Solar System failure) Low voltage ,sector will be up once solar battery fully charged INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 18:49:47 RBS RBS Fault (DUG Failure) DUG faulty, spare will be requested on 6/24/2020. ETA not yet available INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 17:02:47 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396140 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/23/2020 22:02 11:09:06 Power Generator failure (Indeterminate) Talkpool is not managed the team to reach the site INC396175 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/24/2020 0:50 8:21:06 RBS RBS Fault (Indeterminate) No power issue found , TX Team is already informed . ETA to be provided INC396301 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/24/2020 6:40 2:30:16 Power Generator failure (Indeterminate) Team has been informed, ETA 9:45 AM INC396262 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/24/2020 8:42 0:42:29 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:15 PM INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 0:21:06 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 07:34:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 13:34:21 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 10 8 9 12 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 7 2 0 20 ZTE 8 8 0 0 12 Huawei 7 7 7 0 7 Network 32 22 9 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 6 0 3 2 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 684:06:46 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 263:09:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 187:54:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 142:27:46 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 124:23:46 Power Power Failure (Indeterminate) Team is working on site INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 107:13:46 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 96:39:46 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 85:53:46 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 79:06:46 Power Power Failure (Indeterminate) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 65:41:46 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 61:24:46 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 60:55:46 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 59:56:46 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 43:41:46 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 25:03:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 24:43:46 RBS RBS Fault (DUW failure) Faulty DUW must be replaced. ETA: 10:45h INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 24:09:46 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 13:12 20:19:46 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 20:09:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 19:16:46 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 16:46:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 14:26:46 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR to be provided by TP INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 19:36 13:55:46 Power Power Failure (Indeterminate) Team is waiting for the access. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 20:55 12:36:46 Power Generator failure (Indeterminate) Team is working on site. INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 21:15 12:16:46 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC396099 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/23/2020 21:22 12:09:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396202 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/23/2020 21:38 11:53:46 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 22:22 11:09:46 Fuel Generator failure (Fuel issue) Portable genset out of fuel. Follow up is ongoing INC396149 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 6/23/2020 23:14 10:17:46 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 7:20 am. ETR to be provided. INC396165 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 9:21:46 Power Power Failure (Indeterminate) Team cannot reach the site area blocked by armed bandits. Next update to share when available INC396165 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 9:21:46 Dependent Affected by the power issue at the main site Affected by HDC276 INC396228 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/24/2020 0:22 9:09:46 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC396181 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 2:25 7:06:46 Power Generator failure (Indeterminate) Team is working on site. INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 4:57:46 Power Power Failure (Indeterminate) Team is on site INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 6:02 3:29:46 Power Power Failure (Solar System failure) Site will be back up with solar system. INC396246 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 6:11 3:20:46 Power Power Failure (Solar System failure) Site will be back up with solar system. INC396307 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/24/2020 7:23 2:08:46 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:20h INC396307 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/24/2020 7:23 2:08:46 Dependent Affected by the power issue at the main site Affected by HAIDN027. INC396254 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 6/24/2020 8:06 1:25:46 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 09:33:53 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 15:33:53 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 7 7 9 8 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 7 2 0 17 ZTE 9 9 1 0 9 Huawei 5 5 5 0 5 Network 28 21 8 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 8 0 4 1 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 686:08:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 265:11:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 189:56:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 144:29:08 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 126:25:08 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:15 PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 109:15:08 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 98:41:08 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 87:55:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 81:08:08 Power Generator Failure (Engine Knocking ) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 67:43:08 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 63:26:08 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 62:57:08 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 61:58:08 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 45:43:08 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 27:05:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 26:11:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 22:11:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 21:18:08 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 16:28:08 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 20:55 14:38:08 Power Generator failure (Indeterminate) Team is working on site. INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/23/2020 21:15 14:18:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 11:10 am. ETR to be provided. INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 22:22 13:11:08 Fuel Generator failure (Fuel issue) Portable genset out of fuel. Follow up is ongoing INC396149 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 6/23/2020 23:14 12:19:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 7:20 am. ETR to be provided. INC396165 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 11:23:08 Power Power Failure (Indeterminate) Team cannot reach the site area blocked by armed bandits. Next update to share when available INC396165 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 11:23:08 Dependent Affected by the power issue at the main site Affected by HDC276 INC396228 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 6/24/2020 0:22 11:11:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 10:00 am. ETR to be provided. INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 6:59:08 Power Power Failure (Indeterminate) Team still working on site INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 6:02 5:31:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396246 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 6:11 5:22:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396122 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/24/2020 8:40 2:53:08 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 12:15h INC396291 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 10:13 1:20:08 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Wed Jun 24 09:49:14 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 24 Jun 2020 15:49:14 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: I count 6 sites in the report but the grid breakdown reports 8 sites for fuel. Confirm the data, thanks ? HDS105: ASCOT to be serviced and final checks to be completed today. Will be rescued this afternoon. HDS124: was fueled yesterday HGA125: Fuel team on site HDO331: ASCOT shows 23% on the RMS. Has the Talkpool hybrid team visited this site as requested ? HDO222: Awaiting update HDO629: Awaiting update Best Regards, [cid:image002.jpg at 01D64A1D.791B2F20] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Sasoun Deronis On Behalf Of Haiti Noc Sent: Wednesday, June 24, 2020 11:34 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 7 7 9 8 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 7 2 0 17 ZTE 9 9 1 0 9 Huawei 5 5 5 0 5 Network 28 21 8 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 8 0 4 1 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 686:08:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 265:11:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 189:56:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 144:29:08 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 126:25:08 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:15 PM INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 109:15:08 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 98:41:08 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 87:55:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 81:08:08 Power Generator Failure (Engine Knocking ) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 67:43:08 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 63:26:08 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 62:57:08 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 61:58:08 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 45:43:08 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C O&M FUEL 6/23/2020 8:28 27:05:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 3:36 PM , ETR to be provided by them INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C O&M FUEL 6/23/2020 9:22 26:11:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/23/2020 at 6:03 PM , ETR to be provided by them INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 22:11:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 21:18:08 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 16:28:08 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/23/2020 20:55 14:38:08 Power Generator failure (Indeterminate) Team is working on site. INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/23/2020 21:15 14:18:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 11:10 am. ETR to be provided. INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 22:22 13:11:08 Fuel Generator failure (Fuel issue) Portable genset out of fuel. Follow up is ongoing INC396149 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A O&M FUEL 6/23/2020 23:14 12:19:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 7:20 am. ETR to be provided. INC396165 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 11:23:08 Power Power Failure (Indeterminate) Team cannot reach the site area blocked by armed bandits. Next update to share when available INC396165 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 11:23:08 Dependent Affected by the power issue at the main site Affected by HDC276 INC396228 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 6/24/2020 0:22 11:11:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 10:00 am. ETR to be provided. INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 6:59:08 Power Power Failure (Indeterminate) Team still working on site INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 6:02 5:31:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396246 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 6:11 5:22:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396122 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/24/2020 8:40 2:53:08 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 12:15h INC396291 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 10:13 1:20:08 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 10:17:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 16:17:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 405:55:21 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 398:03:21 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 274:51:21 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 148:54:21 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 142:27:21 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 26:17:21 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 26:17:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 25:32:21 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 21:42:21 RBS RBS Fault (DUG Failure) DUG faulty, spare will be requested on 6/24/2020. ETA not yet available INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 19:55:21 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 3:27:21 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396345 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 6/24/2020 9:40 2:37:21 RBS RBS Fault (Indeterminate) Sector B, Tx is informed to check the issue. ETA 2:30 PM INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/24/2020 9:50 2:27:21 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396333 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/24/2020 10:05 2:12:21 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396289 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/24/2020 10:20 1:57:21 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396403 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/24/2020 10:58 1:19:21 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 12:23:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 18:23:51 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 2:00 PM Sites off air by Class Class A B C D Total Total 8 12 10 8 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 8 2 0 19 ZTE 8 8 2 0 12 Huawei 7 7 7 0 7 Network 29 23 11 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 6 0 4 3 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 688:57:10 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 268:00:10 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 192:45:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 147:18:10 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 112:04:10 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 101:30:10 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 90:44:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 83:57:10 Power Generator Failure (Engine Knocking ) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 70:32:10 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 66:15:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 65:46:10 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 64:47:10 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 48:32:10 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/23/2020 8:28 29:54:10 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 29:00:10 Power Generator failure (Indeterminate) Fuel done on site. Power team has been dispatched INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 25:00:10 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 24:07:10 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 19:17:10 Power Generator Failure (Alternator Failure) AC Alternator faulty , ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 17:27:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/23/2020 21:15 17:07:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 11:10 am. ETR to be provided. INC396228 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 6/24/2020 0:22 14:00:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 10:00 am. ETR to be provided. INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 9:48:10 Power Generator failure (Radiator failure) The team is trying to repair the radiator. Next update to share when available INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 6:02 8:20:10 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396122 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/24/2020 8:40 5:42:10 RBS RBS Fault (DUW failure) Faulty DUW must to be replaced. ETR to be provided INC396342 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/24/2020 10:38 3:44:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 24th 2020) at 11:18 AM. ETR will be provided by them INC396402 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/24/2020 11:20 3:02:10 Power Generator failure (Indeterminate) Team is working on site. INC396405 HAIDO041 LILAVOIS11 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 11:52 2:30:10 Power Generator failure (Indeterminate) Team is waiting the access. INC396413 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 11:54 2:28:10 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 14:50h INC396370 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/24/2020 12:30 1:52:10 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC396373 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 6/24/2020 12:34 1:48:10 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 15:30h INC396373 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/24/2020 12:34 1:48:10 Dependent Affected by the power issue at the main site Affected by HDN111. INC396425 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G A Talkpool 6/24/2020 12:40 1:42:10 Power Generator failure (Indeterminate) Team has been dispatched and ETA 2:45 PM INC396386 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 6/24/2020 12:52 1:30:10 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC396380 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 6/24/2020 12:54 1:28:10 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 3:45 PM. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 1:12:10 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396392 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 0:48:10 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC396392 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 0:48:10 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC396392 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 6/24/2020 13:34 0:48:10 Dependent Affected by the power issue at the main site Affected by HAIGA150 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 12:27:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 18:27:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (2:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 2:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 408:04:50 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 400:12:50 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 277:00:50 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 151:03:50 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 144:36:50 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 28:26:50 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 28:26:50 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 27:41:50 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 23:51:50 RBS RBS Fault (DUG Failure) DUG faulty, spare will be requested on 6/24/2020. ETA not yet available INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 22:04:50 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 5:36:50 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396345 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 6/24/2020 9:40 4:46:50 RBS RBS Fault (Indeterminate) Team is on site INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/24/2020 9:50 4:36:50 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396333 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/24/2020 10:05 4:21:50 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396289 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/24/2020 10:20 4:06:50 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396403 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/24/2020 10:58 3:28:50 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396376 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/24/2020 12:38 1:48:50 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC396371 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/24/2020 13:05 1:21:50 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396391 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/24/2020 13:40 0:46:50 RBS RBS Fault (Indeterminate) Team is informed to check the issue, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Luckerson.Jean at digicelgroup.com Wed Jun 24 12:32:00 2020 From: Luckerson.Jean at digicelgroup.com (Luckerson Jean) Date: Wed, 24 Jun 2020 18:32:00 +0000 Subject: [Rantt] HDN230 (3G and LTE) E// with RX path imbalance In-Reply-To: References: Message-ID: Hello Team, Any update on the below. Issue is still on the site. Regards, Luckerson Jean 37007063 From: Derrick Rowe Sent: Tuesday, June 2, 2020 4:15 AM To: Haiti Noc ; Ernst Keller Wesner Faustin ; HAI_Tech_Noc ; david.vielot at tpmanagementsa.com; Jithin J Singh (jithin.j.singh at talkpool.com) ; ran at tpmanagementsa.com; Beatrice Desir Mogene ; Hai_Warehouseteam Cc: Hai_Tech_RFPO ; Carl-Edouard Bastien ; Jean Arleff Israel Chery ; rantt at tpmanagementsa.com Subject: RE: HDN230 (3G and LTE) E// with RX path imbalance Beatrice, please confirm that we do infact have spare jumper cables (3m normal) in the WH. Thanks From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Tuesday, June 2, 2020 03:46 AM To: Derrick Rowe >; Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; david.vielot at tpmanagementsa.com; Jithin J Singh (jithin.j.singh at talkpool.com) >; ran at tpmanagementsa.com Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery >; rantt at tpmanagementsa.com Subject: RE: HDN230 (3G and LTE) E// with RX path imbalance Jithin/David, The TT below raise since May 13th is pending for Spare Jumper. Can you please provide an update. [cid:image001.png at 01D64A33.C8ADF700] NOC Team From: Derrick Rowe > Sent: Tuesday, June 2, 2020 3:31 AM To: Ernst Keller Wesner Faustin >; HAI_Tech_Noc >; david.vielot at tpmanagementsa.com; Jithin J Singh (jithin.j.singh at talkpool.com) > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery > Subject: RE: HDN230 (3G and LTE) E// with RX path imbalance This somehow feels like dejavu TP, do you have this ticket raised for HDN230? From: Ernst Keller Wesner Faustin Sent: Monday, June 1, 2020 12:19 PM To: HAI_Tech_Noc > Cc: Hai_Tech_RFPO >; Carl-Edouard Bastien >; Jean Arleff Israel Chery > Subject: HDN230 (3G and LTE) E// with RX path imbalance Hello NOC, Please, send a team to check and clear the high RX diversity on the 2nd sector of HDN230(3G). The related LTE traffic is not taking any traffic. [cid:image002.png at 01D64A33.C8ADF700] [cid:image003.png at 01D64A33.C8ADF700] Br, Ernst FAUSTIN ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 74538 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 8276 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 4489 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 14:31:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 20:31:22 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 9 12 9 8 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 7 2 0 19 ZTE 8 8 1 0 9 Huawei 10 10 9 0 10 Network 33 25 12 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 5 0 3 5 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 691:04:14 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 270:07:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 194:52:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 149:25:14 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 114:11:14 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 103:37:14 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 92:51:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 86:04:14 Power Generator Failure (Engine Knocking ) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 72:39:14 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 68:22:14 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 67:53:14 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 66:54:14 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 50:39:14 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 31:07:14 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA not yet available INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 27:07:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 26:14:14 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 21:24:14 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 19:34:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/23/2020 21:15 19:14:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 11:10 am. ETR to be provided. INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 11:55:14 Power Generator failure (Radiator failure) The team is trying to repair the radiator. Next update to share when available INC396122 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/24/2020 8:40 7:49:14 RBS RBS Fault (DUW failure) Faulty DUW must to be replaced. ETR to be provided INC396342 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/24/2020 10:38 5:51:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 24th 2020) at 11:18 AM. ETR will be provided by them INC396402 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/24/2020 11:20 5:09:14 Power Generator failure (Indeterminate) Team is working on site. INC396405 HAIDO041 LILAVOIS11 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 11:52 4:37:14 Power Generator failure (Indeterminate) Team is working on site. INC396370 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/24/2020 12:30 3:59:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC396373 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 6/24/2020 12:34 3:55:14 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC396373 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/24/2020 12:34 3:55:14 Dependent Affected by the power issue at the main site Affected by HDN111. INC396380 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 6/24/2020 12:54 3:35:14 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 3:19:14 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396392 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 2:55:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15 PM INC396392 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 2:55:14 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC396392 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 6/24/2020 13:34 2:55:14 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 2:05:14 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:30h INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 2:05:14 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 2:05:14 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 14:37 1:52:14 Power Generator failure (Indeterminate) Team is waiting the access. INC396451 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 14:45 1:44:14 Power Generator failure (Indeterminate) Team has been dispatched and ETA 4:50 PM INC396538 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 6/24/2020 15:47 0:42:14 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Reginald.Girot at digicelgroup.com Wed Jun 24 14:46:06 2020 From: Reginald.Girot at digicelgroup.com (Reginald Girot) Date: Wed, 24 Jun 2020 20:46:06 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: Hi Noc Team, Please Receive update For fuel issue at PAP HDO222 INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/23/2020 21:15 19:14:14 Fuel Generator failure (Fuel issue) Refueled 200Gal added HDO585 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 19:34:14 Fuel Generator failure (Fuel issue) Local Bandit block refueling yesterday on HDO585 and requested fuel finally team left area with no arrangement. From: Guerdy Israel On Behalf Of Haiti Noc Sent: Wednesday, June 24, 2020 4:31 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 9 12 9 8 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 7 2 0 19 ZTE 8 8 1 0 9 Huawei 10 10 9 0 10 Network 33 25 12 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 5 0 3 5 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 691:04:14 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 270:07:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 194:52:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 149:25:14 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 114:11:14 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 103:37:14 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 92:51:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 86:04:14 Power Generator Failure (Engine Knocking ) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 72:39:14 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 68:22:14 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 67:53:14 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 66:54:14 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 50:39:14 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 31:07:14 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA not yet available INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 27:07:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 26:14:14 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 21:24:14 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 19:34:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/23/2020 21:15 19:14:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 11:10 am. ETR to be provided. INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 11:55:14 Power Generator failure (Radiator failure) The team is trying to repair the radiator. Next update to share when available INC396122 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/24/2020 8:40 7:49:14 RBS RBS Fault (DUW failure) Faulty DUW must to be replaced. ETR to be provided INC396342 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/24/2020 10:38 5:51:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 24th 2020) at 11:18 AM. ETR will be provided by them INC396402 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/24/2020 11:20 5:09:14 Power Generator failure (Indeterminate) Team is working on site. INC396405 HAIDO041 LILAVOIS11 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 11:52 4:37:14 Power Generator failure (Indeterminate) Team is working on site. INC396370 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/24/2020 12:30 3:59:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC396373 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 6/24/2020 12:34 3:55:14 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC396373 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/24/2020 12:34 3:55:14 Dependent Affected by the power issue at the main site Affected by HDN111. INC396380 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 6/24/2020 12:54 3:35:14 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 3:19:14 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396392 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 2:55:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15 PM INC396392 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 2:55:14 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC396392 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 6/24/2020 13:34 2:55:14 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 2:05:14 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:30h INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 2:05:14 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 2:05:14 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 14:37 1:52:14 Power Generator failure (Indeterminate) Team is waiting the access. INC396451 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 14:45 1:44:14 Power Generator failure (Indeterminate) Team has been dispatched and ETA 4:50 PM INC396538 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 6/24/2020 15:47 0:42:14 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Wed Jun 24 15:25:04 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Wed, 24 Jun 2020 21:25:04 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: , Message-ID: Helllo NOC, Please see the updated comments- Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 691:04:14 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 270:07:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 194:52:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 149:25:14 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 114:11:14 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 103:37:14 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 92:51:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 86:04:14 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT SUBMITTED INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 72:39:14 Power Generator failure (High temperature) Head Cylinder Faulty . ETA 5:30pm to arrive at site INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 68:22:14 Power Generator Failure (Engine Knocking ) RESTORED ON PORTABLE GENSET INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 67:53:14 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 66:54:14 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT SUBMITTED INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D DIGICEL 6/22/2020 13:50 50:39:14 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 31:07:14 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA not yet available INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 27:07:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 26:14:14 Power Generator Failure (Alternator Failure) Faulty DC alternator. TEAM WORKING ON SITE INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 21:24:14 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 19:34:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/23/2020 21:15 19:14:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 11:10 am. ETR to be provided. INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 11:55:14 Power Generator failure (Radiator failure) RESTORED INC396122 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/24/2020 8:40 07:49:14 RBS RBS Fault (DUW failure) Faulty DUW must to be replaced. ETR to be provided INC396342 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/24/2020 10:38 05:51:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 24th 2020) at 11:18 AM. ETR will be provided by them INC396402 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/24/2020 11:20 05:09:14 Power Generator failure (Indeterminate) RESTORED INC396405 HAIDO041 LILAVOIS11 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 11:52 04:37:14 Power Generator failure (Indeterminate) RESTORED INC396370 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/24/2020 12:30 03:59:14 Power Generator failure (Indeterminate) Team is working on site INC396373 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 6/24/2020 12:34 03:55:14 Power Power Failure (Indeterminate) RESTORED INC396373 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/24/2020 12:34 03:55:14 Dependent Affected by the power issue at the main site RESTORED INC396380 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 6/24/2020 12:54 03:35:14 Power Generator failure (Indeterminate) RESTORED INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B DIGICEL 6/24/2020 13:10 03:19:14 Power Generator failure (Head cylinder) Faulty Head cylinder on refurbished genset. Digicel will check with refurbishing contractor INC396392 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 02:55:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15 PM INC396392 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 02:55:14 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC396392 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 6/24/2020 13:34 02:55:14 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 02:05:14 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:30h INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 02:05:14 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 02:05:14 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A DIGICEL 6/24/2020 14:37 01:52:14 Fuel Generator failure (Fuel issue) OUT OF FUEL INC396451 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 14:45 01:44:14 Power Generator failure (Indeterminate) RESTORED INC396538 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 6/24/2020 15:47 00:42:14 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. Please Note ? HDO580 ? Assign to Digicel for follow up with refurbishing contractor HDO363 ? Assign to Digicel for follow up with ASCOT for DC-DC Converter Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] ________________________________ From: Tp.imc.haiti on behalf of Reginald Girot Sent: Wednesday, June 24, 2020 4:46:06 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com ; astrid.argana at tpmanagementsa.com ; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: Re: [Tp.imc.haiti] NOC hourly report at 4:00 PM Hi Noc Team, Please Receive update For fuel issue at PAP HDO222 INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/23/2020 21:15 19:14:14 Fuel Generator failure (Fuel issue) Refueled 200Gal added HDO585 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 19:34:14 Fuel Generator failure (Fuel issue) Local Bandit block refueling yesterday on HDO585 and requested fuel finally team left area with no arrangement. From: Guerdy Israel On Behalf Of Haiti Noc Sent: Wednesday, June 24, 2020 4:31 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 9 12 9 8 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 7 2 0 19 ZTE 8 8 1 0 9 Huawei 10 10 9 0 10 Network 33 25 12 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 5 0 3 5 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 691:04:14 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 270:07:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 194:52:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 149:25:14 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 114:11:14 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 103:37:14 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 92:51:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 86:04:14 Power Generator Failure (Engine Knocking ) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 72:39:14 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 68:22:14 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 67:53:14 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 66:54:14 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 50:39:14 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 31:07:14 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA not yet available INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 27:07:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 26:14:14 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 21:24:14 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 19:34:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/23/2020 21:15 19:14:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 11:10 am. ETR to be provided. INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 11:55:14 Power Generator failure (Radiator failure) The team is trying to repair the radiator. Next update to share when available INC396122 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/24/2020 8:40 7:49:14 RBS RBS Fault (DUW failure) Faulty DUW must to be replaced. ETR to be provided INC396342 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/24/2020 10:38 5:51:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 24th 2020) at 11:18 AM. ETR will be provided by them INC396402 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/24/2020 11:20 5:09:14 Power Generator failure (Indeterminate) Team is working on site. INC396405 HAIDO041 LILAVOIS11 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 11:52 4:37:14 Power Generator failure (Indeterminate) Team is working on site. INC396370 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/24/2020 12:30 3:59:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC396373 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 6/24/2020 12:34 3:55:14 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC396373 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/24/2020 12:34 3:55:14 Dependent Affected by the power issue at the main site Affected by HDN111. INC396380 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 6/24/2020 12:54 3:35:14 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 3:19:14 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396392 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 2:55:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15 PM INC396392 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 2:55:14 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC396392 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 6/24/2020 13:34 2:55:14 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 2:05:14 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:30h INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 2:05:14 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 2:05:14 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 14:37 1:52:14 Power Generator failure (Indeterminate) Team is waiting the access. INC396451 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 14:45 1:44:14 Power Generator failure (Indeterminate) Team has been dispatched and ETA 4:50 PM INC396538 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 6/24/2020 15:47 0:42:14 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[81981682].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[81981682].png URL: From John.Ormonde at digicelgroup.com Wed Jun 24 15:28:07 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Wed, 24 Jun 2020 21:28:07 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM In-Reply-To: References: Message-ID: HDO222 and HDS289 are fueled. Best Regards, [cid:image001.jpg at 01D64A4C.CFB7D6B0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Guerdy Israel On Behalf Of Haiti Noc Sent: Wednesday, June 24, 2020 4:31 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 4:00 PM Hello All, Received the NOC hourly report done at 4:00 PM Sites off air by Class Class A B C D Total Total 9 12 9 8 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 7 2 0 19 ZTE 8 8 1 0 9 Huawei 10 10 9 0 10 Network 33 25 12 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 5 0 3 5 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 691:04:14 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 270:07:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 194:52:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 149:25:14 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 114:11:14 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 103:37:14 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 92:51:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 86:04:14 Power Generator Failure (Engine Knocking ) Engine knocking assessment is ongoing. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 72:39:14 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 68:22:14 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 67:53:14 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 66:54:14 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Talkpool 6/22/2020 13:50 50:39:14 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 31:07:14 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA not yet available INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 27:07:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 26:14:14 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 21:24:14 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 19:34:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/23/2020 21:15 19:14:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 11:10 am. ETR to be provided. INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 11:55:14 Power Generator failure (Radiator failure) The team is trying to repair the radiator. Next update to share when available INC396122 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/24/2020 8:40 7:49:14 RBS RBS Fault (DUW failure) Faulty DUW must to be replaced. ETR to be provided INC396342 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C O&M FUEL 6/24/2020 10:38 5:51:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 24th 2020) at 11:18 AM. ETR will be provided by them INC396402 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/24/2020 11:20 5:09:14 Power Generator failure (Indeterminate) Team is working on site. INC396405 HAIDO041 LILAVOIS11 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 11:52 4:37:14 Power Generator failure (Indeterminate) Team is working on site. INC396370 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/24/2020 12:30 3:59:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:30 PM INC396373 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G B Talkpool 6/24/2020 12:34 3:55:14 Power Power Failure (Indeterminate) Team is in front of gate waiting for access INC396373 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/24/2020 12:34 3:55:14 Dependent Affected by the power issue at the main site Affected by HDN111. INC396380 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 6/24/2020 12:54 3:35:14 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 3:19:14 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396392 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 2:55:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15 PM INC396392 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 2:55:14 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC396392 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 6/24/2020 13:34 2:55:14 Dependent Affected by the power issue at the main site Affected by HAIGA150 INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 2:05:14 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:30h INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 2:05:14 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 2:05:14 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 14:37 1:52:14 Power Generator failure (Indeterminate) Team is waiting the access. INC396451 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 14:45 1:44:14 Power Generator failure (Indeterminate) Team has been dispatched and ETA 4:50 PM INC396538 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 6/24/2020 15:47 0:42:14 Power Generator failure (Indeterminate) Team has been dispatched and ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 16:34:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 22:34:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 412:11:58 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 404:19:58 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 281:07:58 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 155:10:58 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 148:43:58 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 32:33:58 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 32:33:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 31:48:58 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 27:58:58 RBS RBS Fault (DUG Failure) DUG faulty, spare will be requested on 6/24/2020. ETA not yet available INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 26:11:58 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 9:43:58 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396333 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/24/2020 10:05 8:28:58 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396289 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/24/2020 10:20 8:13:58 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396403 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/24/2020 10:58 7:35:58 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 15:50 2:43:58 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC396481 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/24/2020 16:34 1:59:58 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 8:15 PM INC396489 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/24/2020 16:45 1:48:58 Power Power Failure (Indeterminate) Team is informed, ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 17:27:01 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 24 Jun 2020 23:27:01 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 24th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 24th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 693:56:45 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 272:59:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 197:44:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 152:17:45 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 117:03:45 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 106:29:45 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 95:43:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 88:56:45 Power Generator Failure (Engine Knocking ) Engine knocking assessment report submitted INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 75:31:45 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 71:14:45 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 70:45:45 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 69:46:45 Power Generator Failure (Engine Knocking ) TP break down the genset INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 53:31:45 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 33:59:45 Power Generator failure (Indeterminate) Team is working on site INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 29:59:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 29:06:45 Power Generator Failure (Alternator Failure) Faulty DC alternator. ETR not yet available INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 24:16:45 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 22:26:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396342 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/24/2020 10:38 8:43:45 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genet. ETA: 7:30 PM INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 6:11:45 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 4:57:45 Power Power Failure (Indeterminate) Team is on site INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 4:57:45 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 4:57:45 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 14:37 4:44:45 Power Generator failure (Indeterminate) Site suspected down for fuel. waiting for confirmation. INC396538 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 6/24/2020 15:47 3:34:45 Power Generator failure (Indeterminate) Team has been dispatched and ETA 7:15 PM INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 16:35 2:46:45 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396483 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 16:39 2:42:45 Power Generator failure (Indeterminate) Team has been dispatched and ETA 7:45 PM INC396553 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 6/24/2020 16:48 2:33:45 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC396558 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/24/2020 17:06 2:15:45 Power Generator failure (Indeterminate) Team has been dispatched and ETA 7:40 PM INC396505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 17:21 2:00:45 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 1:47:45 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC396497 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/24/2020 17:40 1:41:45 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 412:59:45 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 405:07:45 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 281:55:45 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 155:58:45 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 149:31:45 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 33:21:45 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 33:21:45 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 32:36:45 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 28:46:45 RBS RBS Fault (DUG Failure) DUG faulty, spare will be requested on 6/24/2020. ETA not yet available INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 26:59:45 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 10:31:45 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396333 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/24/2020 10:05 9:16:45 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396289 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/24/2020 10:20 9:01:45 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396403 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/24/2020 10:58 8:23:45 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 15:50 3:31:45 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC396481 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/24/2020 16:34 2:47:45 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 8:15 PM INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/24/2020 16:45 2:36:45 Power Generator Failure (Engine Knocking ) The generator set cannot supply the RBS to be fully operational Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC396144 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/23/2020 22:48 6/24/2020 9:40 10:52:00 4:00:00 Not Compliant Power Power Failure (Power connection fail) Genset failed to start due to engine starter cable loose Need to be justified The cable has been well connected to solve the issue INC396181 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 2:25 6/24/2020 10:18 7:53:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Battery faulty Need to be justified Team restart genset with another battery INC396267 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 9:03 6/24/2020 10:49 1:45:12 4:00:00 Compliant Power Generator failure (Indeterminate) Battery faulty OK Team restart genset with another battery INC396267 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 9:03 6/24/2020 10:49 1:45:12 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO554 Cascaded Recovered with main site. INC396291 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 10:13 6/24/2020 13:47 3:33:43 4:00:00 Compliant Power Generator Failure (Starter battery failure) Battery faulty Need to be justified Team restart genset with another battery INC396228 HAIDO619 FONTAMARA_27_RUE_BARREAU_COW Port-au-Prince ZTE 2G+3G+LTE A O&M FUEL 6/24/2020 0:22 6/24/2020 17:46 17:24:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Fuel issue) Fuel Delivery Delay Fuel added genset restarted INC396425 HAIDO013 DIQUINI_PLAZA Port-au-Prince ZTE 2G A Talkpool 6/24/2020 12:40 6/24/2020 15:49 3:08:22 4:00:00 Compliant Power Generator failure (Low oil Pressure) (Low oil Pressure) OK 1 gal of oil added and genset restarted INC396395 HAIDO282 RUE_ELIE_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/24/2020 13:53 6/24/2020 17:46 3:52:56 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripp OK Team reset breaker and restart genset INC396402 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/24/2020 11:20 6/24/2020 18:30 7:09:29 4:00:00 Not Compliant Power Generator failure (Indeterminate) Battery faulty Need to be justified Team restart genset with another battery INC396451 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 14:45 6/24/2020 16:55 2:09:16 4:00:00 Compliant Power Generator failure (High temperature) High temp due to faulty radiator Ok 1 gal of water added INC396124 HDO222 MERCREDI Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/23/2020 21:15 6/24/2020 18:13 20:58:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Fuel Delivery Delay Fuel added genset restarted INC396405 HAIDO041 LILAVOIS11 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 11:52 6/24/2020 18:45 6:52:59 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) (Low oil Pressure) Need to be justified 1 gal of oil added and genset restarted INC396185 HAIDS191 RANDEL_CHARDONNIERS Sud ZTE 2G D Talkpool 6/24/2020 3:29 6/24/2020 9:39 6:10:04 4:00:00 Not Compliant Power Generator failure (Indeterminate) No alarm displayed due to battery faulty Need to be justified Genset restarted with another battery INC396188 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/24/2020 4:08 6/24/2020 8:39 4:31:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details are awaiting from TP INC396254 HAIDS196 JABOIN Sud ZTE 2G D Talkpool 6/24/2020 8:06 6/24/2020 10:50 2:44:24 4:00:00 Compliant Power Generator Failure (Under Voltage) Under Voltage due to battery weak Need to be justified Genset restarted with another battery INC393944 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/19/2020 5:08 6/24/2020 11:48 126:39:41 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified IDU has been reset INC396066 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 22:22 6/24/2020 10:14 11:51:21 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified Fuel added in the portable genset INC396294 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G A Talkpool 6/24/2020 10:58 6/24/2020 12:50 1:51:40 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to front seal OK 1/2 gal. of oil added and genset restarted INC396246 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 6:11 6/24/2020 14:05 7:54:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC396420 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/24/2020 12:50 6/24/2020 14:07 1:16:38 4:00:00 Compliant Power Generator failure (High temperature) High temperature OK 1 gal. of coolant added and genset restarted INC396420 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/24/2020 12:50 6/24/2020 14:07 1:16:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site. INC396420 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/24/2020 12:50 6/24/2020 14:07 1:16:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site. INC395803 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/23/2020 8:28 6/24/2020 15:42 31:14:59 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified After refueling genset has been restarted INC396386 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 6/24/2020 12:52 6/24/2020 14:57 2:04:43 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back on air without intervention INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 6:02 6/24/2020 15:50 9:48:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC396380 HGA025 SALAGNAC Nippes Ericsson 3G A Talkpool 6/24/2020 12:54 6/24/2020 17:00 4:06:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to lack of water Need to be justified 2 gals. Of coolant added and genset restarted INC396370 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/24/2020 12:30 6/24/2020 17:56 5:25:40 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details are awaiting from TP INC396392 HAIGA150 PREVILE_II Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 6/24/2020 18:36 5:01:20 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details are awaiting from TP INC396392 HAIGA100 MARFRANC Grande-Anse ZTE 2G+3G B Talkpool 6/24/2020 13:34 6/24/2020 18:36 5:01:20 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA150 Cascaded Back in service with the main site. INC396392 HAIGA101 MORON Grande-Anse ZTE 2G+3G C Talkpool 6/24/2020 13:34 6/24/2020 18:36 5:01:20 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIGA150 Cascaded Back in service with the main site. INC396091 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 20:58 6/24/2020 7:35 10:37:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) EDH source failed Need to be justified Back on air with commercial power INC396091 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/23/2020 21:52 6/24/2020 7:35 9:43:11 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN153 Cascaded Back on air with the main site INC396240 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/24/2020 5:02 6/24/2020 7:49 2:47:07 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back on air with the main site INC396240 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/24/2020 5:02 6/24/2020 7:49 2:47:07 4:00:00 Compliant Power Generator failure (Low Voltage) ECU data failed and under voltage OK Genset has been restarted INC396240 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/24/2020 5:02 6/24/2020 7:49 2:47:07 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back on air with the main site INC396240 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/24/2020 5:02 6/24/2020 7:49 2:47:07 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Back on air with the main site INC396242 HDC269 PETITE_RIVIERE Artibonite Ericsson 2G B Talkpool 6/24/2020 5:14 6/24/2020 7:50 2:36:05 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details pending from the contractor INC396125 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/23/2020 21:21 6/24/2020 7:23 10:02:19 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details pending from the contractor INC394991 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/24/2020 6:06 6/24/2020 8:30 2:24:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back on air with the main site INC394991 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/24/2020 6:06 6/24/2020 8:30 2:24:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC396301 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/24/2020 6:40 6/24/2020 10:29 3:48:32 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Genset has been restarted INC396301 HDN206 PORTAIL_OUANAMINTHE Nord-Est Ericsson 3G+LTE B Talkpool 6/24/2020 6:40 6/24/2020 10:29 3:48:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the main site INC396301 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/24/2020 6:40 6/24/2020 10:29 3:48:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the main site INC396301 HDN262 DERAC Nord-Est Ericsson 3G C Talkpool 6/24/2020 6:40 6/24/2020 10:29 3:48:32 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN207. Cascaded Back on air with the main site INC395206 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/24/2020 6:02 6/24/2020 9:29 3:27:22 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC396053 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/23/2020 18:38 6/24/2020 9:14 14:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC394840 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 15:49 6/24/2020 9:18 17:29:20 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC396202 HDC339 POTHENOT Artibonite Ericsson 2G D Talkpool 6/23/2020 21:38 6/24/2020 9:58 12:19:58 4:00:00 Not Compliant Power Power Failure (Indeterminate) Pending Need to be justified RCA and resolution details pending from the contractor INC396307 HAIDN027 HAUT_DU_CAP Nord ZTE 2G+3G A Talkpool 6/24/2020 7:23 6/24/2020 10:22 2:58:23 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate Cascaded Genset has been restarted INC396307 HAIDN009 CHARRIER Nord ZTE 2G+3G+LTE A Talkpool 6/24/2020 7:23 6/24/2020 10:22 2:58:23 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIDN027. Cascaded Back on air with the main site INC395804 HDN119 RUE_AGENOR Nord-Ouest Ericsson 3G B Talkpool 6/23/2020 8:48 6/24/2020 9:32 24:44:20 4:00:00 Not Compliant RBS RBS Fault (DUW failure) Faulty DUW Spare DUW has been replaced INC395526 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/23/2020 16:45 6/24/2020 10:42 17:57:20 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC396099 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/23/2020 21:22 6/24/2020 10:58 13:36:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC396165 HDC276 KAFOU_LAVIL Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 6/24/2020 15:25 15:14:55 4:00:00 Not Compliant Power Generator Failure (Underspeed) Fuel tank was empty OK Fuel added and genset restarted INC396165 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/24/2020 0:10 6/24/2020 15:25 15:14:55 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC276 Cascaded Back on air with the main site INC396149 HDO331 PETIT_BOIS Ouest Ericsson 2G+3G A Talkpool 6/23/2020 23:14 6/24/2020 15:30 16:15:50 4:00:00 Not Compliant Power Power Failure (Indeterminate) Power failure Fuel Delivery Delay Fuel added and genset restarted by power team INC396373 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 6/24/2020 12:34 6/24/2020 16:30 3:55:57 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details pending from the contractor INC396373 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/24/2020 12:34 6/24/2020 16:30 3:55:57 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN111. Cascaded Back on air with the main site INC396170 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/24/2020 4:34 6/24/2020 16:33 11:59:20 4:00:00 Not Compliant Power Generator failure (Radiator failure) Radiator defective Need to be justified Radiator has been repaired genset started and water added INC396485 HDC302 LESTERE LARGUE Artibonite Ericsson 2G D Talkpool 6/24/2020 16:46 6/24/2020 18:30 1:43:59 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details pending from the contractor Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC394262 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/19/2020 20:50 6/24/2020 9:24 108:33:22 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced INC396262 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/24/2020 8:42 6/24/2020 12:35 3:52:42 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details are awaiting from TP INC396420 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/24/2020 12:50 6/24/2020 14:07 1:16:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site. INC396420 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/24/2020 12:50 6/24/2020 14:07 1:16:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site. INC396420 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/24/2020 12:50 6/24/2020 14:07 1:16:38 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site. INC396376 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/24/2020 12:38 6/24/2020 17:20 4:41:39 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) Faulty DTRU Spare DTRU has been replaced INC396241 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/24/2020 5:06 6/24/2020 12:45 7:39:07 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified No power issue found on site. INC396174 HDC352 MATELGATE Centre Ericsson 2G D Talkpool 6/23/2020 23:58 6/24/2020 9:19 9:21:55 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS failed Spare RUS replaced by team INC396140 HDC275 DAUPHINE Artibonite Ericsson 2G D Talkpool 6/23/2020 22:02 6/24/2020 10:02 12:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified No power issue found on site. INC396301 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/24/2020 6:40 6/24/2020 12:21 5:40:59 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted INC396345 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 6/24/2020 9:40 6/24/2020 15:20 5:40:15 4:00:00 Not Compliant RBS RBS Fault (DTRU failure) DTRU Failed Spare DTRU replaced by team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 18:25:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 00:25:54 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 8 8 6 10 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 6 2 0 20 ZTE 4 4 0 0 4 Huawei 8 8 8 0 8 Network 28 18 10 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 4 0 3 2 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 694:58:11 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 274:01:11 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 198:46:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 153:19:11 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 118:05:11 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 107:31:11 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 96:45:11 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. 2G part up now INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 89:58:11 Power Generator Failure (Engine Knocking ) Engine knocking assessment report submitted INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 76:33:11 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 72:16:11 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 71:47:11 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 54:33:11 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 35:01:11 Power Generator failure (Indeterminate) Team is waiting for access INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 31:01:11 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 25:18:11 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 23:28:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 7:13:11 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 5:59:11 Power Power Failure (Indeterminate) Team is still working on site INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 5:59:11 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 5:59:11 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/24/2020 14:37 5:46:11 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,7:50PM. ETR to be provide by them INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 15:50 4:33:11 Power Power Failure (Solar System failure) Sector will be back up once solar energy back to the normal INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 16:35 3:48:11 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396553 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 6/24/2020 16:48 3:35:11 Transmission Transmission (Indeterminate) No power issue found. TX team has been informed. ETA to be provided INC396505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 17:21 3:02:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 2:49:11 Power Generator failure (Indeterminate) Talkpool can't provide update INC396497 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/24/2020 17:40 2:43:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396612 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 18:24 1:59:11 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 18:41 1:42:11 Power Generator failure (Indeterminate) Team is informed , ETA 9:30PM INC396585 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/24/2020 18:46 1:37:11 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396629 HDC110 CHATELAIN Artibonite Huawei 2G+3G+LTE B Talkpool 6/24/2020 19:13 1:10:11 Power Generator failure (Indeterminate) Team has been informed, ETA to be provided. INC396632 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/24/2020 19:18 1:05:11 Power Generator failure (Indeterminate) Team has been informed, ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Wed Jun 24 18:57:20 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Thu, 25 Jun 2020 00:57:20 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue In-Reply-To: References: Message-ID: Hello Mahesh, The faulty fan module from HGA040 has been returned to NOC/Sylvain Bonhomme. Hi Sylvain, Please confirm receipt. Equipment: TN18FAN S/N: 2102120826N0J4003561 BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Sunday, June 21, 2020 5:13 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' Subject: RE: HGA040 OLA site observed temp issue Thanks Jithin HGA040 FAN module replaced & DWDM OLA site FAN module working ok now Thanks Mahesh -----Original Message----- From: Jithin J Singh > Sent: Friday, June 19, 2020 7:57 PM To: Mahesha Sannappa Shetty >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Francois Boyer >; Hai_Warehouseteam >; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' > Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello NOC, Please raise a ticket. Techeler Chrispin/TP (+509 3701 0979) is assigned to check the issue. Team will arrive on site by 8:45 PM. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty > Sent: Friday, June 19, 2020 7:41 PM To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Francois Boyer >; Hai_Warehouseteam >; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: HGA040 OLA site observed temp issue Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Mahesha.Shetty at digicelgroup.com Wed Jun 24 18:58:25 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Thu, 25 Jun 2020 00:58:25 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue In-Reply-To: References: Message-ID: Ok thanks From: Jithin J Singh Sent: Wednesday, June 24, 2020 8:57 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; Haiti Noc Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello Mahesh, The faulty fan module from HGA040 has been returned to NOC/Sylvain Bonhomme. Hi Sylvain, Please confirm receipt. Equipment: TN18FAN S/N: 2102120826N0J4003561 BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty Sent: Sunday, June 21, 2020 5:13 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' Subject: RE: HGA040 OLA site observed temp issue Thanks Jithin HGA040 FAN module replaced & DWDM OLA site FAN module working ok now Thanks Mahesh -----Original Message----- From: Jithin J Singh > Sent: Friday, June 19, 2020 7:57 PM To: Mahesha Sannappa Shetty >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Francois Boyer >; Hai_Warehouseteam >; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' > Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello NOC, Please raise a ticket. Techeler Chrispin/TP (+509 3701 0979) is assigned to check the issue. Team will arrive on site by 8:45 PM. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty > Sent: Friday, June 19, 2020 7:41 PM To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Francois Boyer >; Hai_Warehouseteam >; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: HGA040 OLA site observed temp issue Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Sylvain.Bonhomme at digicelgroup.com Wed Jun 24 19:11:24 2020 From: Sylvain.Bonhomme at digicelgroup.com (Sylvain Bonhomme) Date: Thu, 25 Jun 2020 01:11:24 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue In-Reply-To: References: Message-ID: Hello Jithin , Yes I confirm I received the faulty fan module form Jean Robert Mathurin.. From: Jithin J Singh Sent: Wednesday, June 24, 2020 8:57 PM To: Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; Haiti Noc Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello Mahesh, The faulty fan module from HGA040 has been returned to NOC/Sylvain Bonhomme. Hi Sylvain, Please confirm receipt. Equipment: TN18FAN S/N: 2102120826N0J4003561 BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty > Sent: Sunday, June 21, 2020 5:13 PM To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Francois Boyer >; Hai_Warehouseteam >; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' > Subject: RE: HGA040 OLA site observed temp issue Thanks Jithin HGA040 FAN module replaced & DWDM OLA site FAN module working ok now Thanks Mahesh -----Original Message----- From: Jithin J Singh > Sent: Friday, June 19, 2020 7:57 PM To: Mahesha Sannappa Shetty >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Francois Boyer >; Hai_Warehouseteam >; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' > Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello NOC, Please raise a ticket. Techeler Chrispin/TP (+509 3701 0979) is assigned to check the issue. Team will arrive on site by 8:45 PM. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty > Sent: Friday, June 19, 2020 7:41 PM To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Francois Boyer >; Hai_Warehouseteam >; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: HGA040 OLA site observed temp issue Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From jithin.j.singh at talkpool.com Wed Jun 24 19:14:32 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Thu, 25 Jun 2020 01:14:32 +0000 Subject: [Rantt] HGA040 OLA site observed temp issue In-Reply-To: References: Message-ID: Hello Sylvain, Thanks for confirming. BR/ Jithin Singh. From: Sylvain Bonhomme Sent: Wednesday, June 24, 2020 9:11 PM To: Jithin J Singh ; Mahesha Sannappa Shetty ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M ; Francois Boyer ; Hai_Warehouseteam ; Haiti Noc Cc: Eng Teck Ng ; Hai_Tech_RFPO ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' Subject: RE: HGA040 OLA site observed temp issue Hello Jithin , Yes I confirm I received the faulty fan module form Jean Robert Mathurin.. From: Jithin J Singh > Sent: Wednesday, June 24, 2020 8:57 PM To: Mahesha Sannappa Shetty >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Francois Boyer >; Hai_Warehouseteam >; Haiti Noc > Cc: Eng Teck Ng >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' > Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello Mahesh, The faulty fan module from HGA040 has been returned to NOC/Sylvain Bonhomme. Hi Sylvain, Please confirm receipt. Equipment: TN18FAN S/N: 2102120826N0J4003561 BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty > Sent: Sunday, June 21, 2020 5:13 PM To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Francois Boyer >; Hai_Warehouseteam >; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' > Subject: RE: HGA040 OLA site observed temp issue Thanks Jithin HGA040 FAN module replaced & DWDM OLA site FAN module working ok now Thanks Mahesh -----Original Message----- From: Jithin J Singh > Sent: Friday, June 19, 2020 7:57 PM To: Mahesha Sannappa Shetty >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Francois Boyer >; Hai_Warehouseteam >; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' > Subject: [EXTERNAL] RE: HGA040 OLA site observed temp issue Hello NOC, Please raise a ticket. Techeler Chrispin/TP (+509 3701 0979) is assigned to check the issue. Team will arrive on site by 8:45 PM. BR/ Jithin Singh. -----Original Message----- From: Mahesha Sannappa Shetty > Sent: Friday, June 19, 2020 7:41 PM To: Jithin J Singh >; Haiti Noc >; Jean Acciari >; Gerry Bolante >; rantt at tpmanagementsa.com; Nikhil Govind >; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot >; Steeven M >; Francois Boyer >; Hai_Warehouseteam >; f.moise at epshaiti.com; m.armand at epshaiti.com Cc: Eng Teck Ng >; Hai_Tech_RFPO >; Hai_Tech_Transmission >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Jean Arleff Israel Chery >; Jean-Marc Castera >; roldan.consul at tpmanagementsa.com Subject: HGA040 OLA site observed temp issue Hi NOC, HGA040 OLA site observed temp issue, plz send the team to fix this on quickly Board might get damage, priority ....! Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 19:26:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 01:26:40 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 PM). References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 415:03:40 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 407:11:40 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 283:59:40 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 158:02:40 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 151:35:40 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 35:25:40 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 35:25:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 34:40:40 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 30:50:40 RBS RBS Fault (DUG Failure) DUG faulty, spare will be requested on 6/24/2020. ETA not yet available INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 29:03:40 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 12:35:40 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396333 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/24/2020 10:05 11:20:40 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396289 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/24/2020 10:20 11:05:40 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396403 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/24/2020 10:58 10:27:40 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 19:28:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 01:28:18 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 PM. References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC396592 HAIDO108 BROCHETTE_99 Port-au-Prince ZTE B Talkpool 6/24/2020 20:15 1:12:33 Power Power Failure (Indeterminate) Team is informed , ETA 10:20PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 20:19:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 02:19:37 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 9 8 4 9 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 6 2 0 18 ZTE 4 4 1 0 4 Huawei 8 8 8 2 8 Network 27 18 11 2 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 5 0 3 3 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 696:53:10 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 275:56:10 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 200:41:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 155:14:10 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 120:00:10 Power Power Failure (Indeterminate) Faulty Diode, cable and resistor of main DC alternator must be replaced. Ascot has to provide the spares INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 109:26:10 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 98:40:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 91:53:10 Power Generator Failure (Engine Knocking ) Engine knocking assessment report submitted INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 78:28:10 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G+3G B Talkpool 6/21/2020 20:07 74:11:10 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 73:42:10 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 56:28:10 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 32:56:10 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 27:13:10 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 25:23:10 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 9:08:10 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 7:54:10 Power Power Failure (Indeterminate) Team is still working on the site and TX team is on the way for assistance. INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 7:54:10 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 7:54:10 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/24/2020 14:37 7:41:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,7:50PM. ETR to be provide by them INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 15:50 6:28:10 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396553 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 6/24/2020 16:48 5:30:10 Transmission Transmission (Indeterminate) Talkpool does not manage team to reach site. INC396505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 17:21 4:57:10 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 4:44:10 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 3:37:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396590 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/24/2020 20:01 2:17:10 Power Generator failure (Indeterminate) Team is informed , ETA 10:20 PM INC396598 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 20:54 1:24:10 Power Generator failure (Indeterminate) Team is informed , ETA 10:30 PM INC396598 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/24/2020 20:54 1:24:10 Dependent Affected by the power issue at the main site Attached o HDO554 INC396647 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/24/2020 21:38 0:40:10 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/24/2020 21:40 0:38:10 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 22:22:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 04:22:16 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 6 8 5 11 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 6 2 0 20 ZTE 5 5 1 0 5 Huawei 5 5 5 0 5 Network 26 16 8 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 5 0 3 2 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 698:55:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 277:58:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 202:43:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 157:16:08 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 122:02:08 Power Power Failure (Indeterminate) Team is working on the site INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 111:28:08 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 100:42:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 93:55:08 Power Generator Failure (Engine Knocking ) Engine knocking assessment report submitted INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 80:30:08 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 76:13:08 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 75:44:08 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 58:30:08 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 34:58:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 29:15:08 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 27:25:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 11:10:08 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 9:56:08 Power Power Failure (Indeterminate) The issue is in the HPU, team is still working. INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 9:56:08 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 9:56:08 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/24/2020 14:37 9:43:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,7:50PM. ETR to be provide by them INC396553 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 6/24/2020 16:48 7:32:08 Transmission Transmission (Indeterminate) Talkpool does not manage team to reach site. INC396505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 17:21 6:59:08 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 6:46:08 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC396497 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/24/2020 17:40 6:40:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 5:39:08 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396585 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/24/2020 18:46 5:34:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396647 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/24/2020 21:38 2:42:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/24/2020 21:40 2:40:08 Power Generator failure (Indeterminate) Team refuse to go on site at night, They claims that the area is unsafe. ETA to be provide INC396659 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/24/2020 23:14 1:06:08 Power Power Failure (Indeterminate) Team has been informed, ETA 2:20AM. INC396719 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/24/2020 23:29 0:51:08 Power Generator failure (Indeterminate) Team is informed. ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 25th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 25th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 25th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 22:24:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 04:24:17 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM). In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 418:01:08 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 410:09:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 286:57:08 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 161:00:08 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 154:33:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 38:23:08 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 38:23:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 37:38:08 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 33:48:08 RBS RBS Fault (DUG Failure) DUG faulty, spare will be requested on 6/24/2020. ETA not yet available INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 32:01:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 15:33:08 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396403 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/24/2020 10:58 13:25:08 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/24/2020 16:45 7:38:08 Power Generator Failure (Engine Knocking ) The generator set cannot supply the RBS to be fully operational INC396581 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/24/2020 18:50 5:33:08 RBS RBS Fault (Indeterminate) Team is working on the site INC396655 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G B Talkpool 6/24/2020 22:42 1:41:08 RBS RBS Fault (Indeterminate) Sector S down. Team is informed. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 22:25:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 04:25:03 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC396709 HDO179 MARTISSANT_17 Port-au-Prince Huawei B Talkpool 6/24/2020 21:52 2:31:08 Power Power Failure (Indeterminate) Team can not reach the site due to unsafe area , ETA 6:00AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Wed Jun 24 23:23:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 05:23:48 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM Sites off air by Class Class A B C D Total Total 8 9 5 13 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 7 2 0 23 ZTE 4 4 1 0 6 Huawei 6 6 6 0 6 Network 29 17 9 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 5 0 3 5 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 699:57:16 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 279:00:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 203:45:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 158:18:16 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 123:04:16 Power Power Failure (Indeterminate) Team is working on the site INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 112:30:16 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 101:44:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 94:57:16 Power Generator Failure (Engine Knocking ) Engine knocking assessment report submitted INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 81:32:16 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 77:15:16 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 76:46:16 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 59:32:16 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 36:00:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 30:17:16 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 28:27:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 12:12:16 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 10:58:16 Power Power Failure (Indeterminate) Team cannot provide update. INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 10:58:16 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 10:58:16 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/24/2020 14:37 10:45:16 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,7:50PM. ETR to be provide by them INC396553 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 6/24/2020 16:48 8:34:16 Transmission Transmission (Indeterminate) Talkpool does not manage team to reach site. INC396505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 17:21 8:01:16 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 7:48:16 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC396497 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/24/2020 17:40 7:42:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 6:41:16 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396585 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/24/2020 18:46 6:36:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396659 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 3:44:16 Power Power Failure (Indeterminate) Team has been informed, ETA 2:20AM. INC396659 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 3:44:16 Dependent Affected by the power issue at the main site Affected by HDC165. INC396659 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 3:44:16 Dependent Affected by the power issue at the main site Affected by HDC165. INC396659 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 3:44:16 Dependent Affected by the power issue at the main site Affected by HDC165. INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/24/2020 21:40 3:42:16 Power Generator failure (Indeterminate) Team refuses to go on site at night, They claims that the area is unsafe. ETA to be provide INC396719 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/24/2020 23:29 1:53:16 Power Generator failure (Indeterminate) Team is informed. ETA 3:17 AM INC396662 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 23:51 1:31:16 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide INC396728 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/25/2020 0:14 1:08:16 Power Generator failure (Indeterminate) No access at night, site is located in a private property ETA 7:00AM. INC396672 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/25/2020 0:29 0:53:16 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 25th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 25th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 25th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 01:47:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 07:47:42 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM Sites off air by Class Class A B C D Total Total 11 11 10 32 64 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 41 7 1 0 47 ZTE 5 5 1 0 11 Huawei 6 6 6 0 6 Network 52 18 8 0 64 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 5 0 3 30 64 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 702:20:54 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 281:23:54 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 206:08:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 160:41:54 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 114:53:54 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 104:07:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 97:20:54 Power Generator Failure (Engine Knocking ) Engine knocking assessment report submitted INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 83:55:54 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 79:38:54 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 79:09:54 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 61:55:54 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 38:23:54 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 32:40:54 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 30:50:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 14:35:54 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 13:21:54 Power Power Failure (Indeterminate) HPU cannot load due main breaker is faulty. Hybrid team is aware, more update will be share once available. INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 13:21:54 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 13:21:54 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/24/2020 14:37 13:08:54 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,7:50PM. ETR to be provide by them INC396553 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 6/24/2020 16:48 10:57:54 Transmission Transmission (Indeterminate) Talkpool does not manage team to reach site. INC396505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 17:21 10:24:54 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 10:11:54 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC396497 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/24/2020 17:40 10:05:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 9:04:54 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396585 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/24/2020 18:46 8:59:54 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396659 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 6:07:54 Power Power Failure (Indeterminate) Team is awaiting for access. INC396659 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 6:07:54 Dependent Affected by the power issue at the main site Affected by HDC165. INC396659 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 6:07:54 Dependent Affected by the power issue at the main site Affected by HDC165. INC396659 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 6:07:54 Dependent Affected by the power issue at the main site Affected by HDC165. INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/24/2020 21:40 6:05:54 Power Generator failure (Indeterminate) Team refuse to go on site at night, They claims that the area is unsafe. ETA to be provide INC396719 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/24/2020 23:29 4:16:54 Power Generator failure (Indeterminate) Team is informed. ETA 3:17 AM expired, update is expected INC396662 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 23:51 3:54:54 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC396665 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/25/2020 0:02 3:43:54 Power Generator failure (Indeterminate) Team is informed. ETA 6:00 AM INC396728 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/25/2020 0:14 3:31:54 Power Generator failure (Indeterminate) No access at night, site is located in a private property ETA 7:00AM. INC396672 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/25/2020 0:29 3:16:54 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC396678 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 1:49:54 Power Generator failure (Indeterminate) Team is informed. ETA 4:30 AM INC396678 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/25/2020 1:56 1:49:54 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 1:49:54 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 1:49:54 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 6/25/2020 1:56 1:49:54 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 1:49:54 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 6/25/2020 1:56 1:49:54 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 1:49:54 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 1:49:54 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 1:49:54 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/25/2020 1:56 1:49:54 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 6/25/2020 1:56 1:49:54 Dependent Affected by the power issue at the main site Affected by HDS306 INC396681 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/25/2020 2:02 1:43:54 Power Generator failure (Indeterminate) Team is informed. ETA 4:00 AM INC396681 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 6/25/2020 2:02 1:43:54 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/25/2020 2:02 1:43:54 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 6/25/2020 2:02 1:43:54 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 6/25/2020 2:02 1:43:54 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS143 MERENCY Sud Ericsson 2G D Talkpool 6/25/2020 2:02 1:43:54 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/25/2020 2:02 1:43:54 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/25/2020 2:02 1:43:54 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 6/25/2020 2:02 1:43:54 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/25/2020 2:02 1:43:54 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 6/25/2020 2:02 1:43:54 Dependent Affected by the power issue at the main site Affected by HDS244 INC396742 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/25/2020 2:03 1:42:54 Power Generator failure (Indeterminate) Team is informed. ETA 4:00 AM INC396742 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 1:42:54 Dependent Affected by the power issue at the main site Affected by HDS204 INC396742 HAIDS229 CAVAILLON Sud ZTE 2G+3G B Talkpool 6/25/2020 2:03 1:42:54 Dependent Affected by the power issue at the main site Affected by HDS204 INC396742 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 1:42:54 Dependent Affected by the power issue at the main site Affected by HDS204 INC396742 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 1:42:54 Dependent Affected by the power issue at the main site Affected by HDS204 INC396682 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 6/25/2020 2:06 1:39:54 Power Generator failure (Indeterminate) Team is aware, ETA 6:00AM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 25th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 25th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 25th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 01:49:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 07:49:39 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 421:26:47 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 413:34:47 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 290:22:47 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 164:25:47 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 157:58:47 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 125:30:47 Power Power Failure (Indeterminate) Team is working on the site NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 41:48:47 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 41:03:47 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 37:13:47 RBS RBS Fault (DUG Failure) DUG faulty, spare will be requested on 6/24/2020. ETA not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 18:58:47 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396403 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/24/2020 10:58 16:50:47 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/24/2020 16:45 11:03:47 Power Generator Failure (Engine Knocking ) The generator set cannot supply the RBS to be fully operational INC396655 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G B Talkpool 6/24/2020 22:42 5:06:47 RBS RBS Fault (Indeterminate) Sector S down. Team is informed. INC396681 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/25/2020 2:02 1:46:47 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/25/2020 2:02 1:46:47 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/25/2020 2:02 1:46:47 Dependent Affected by the power issue at the main site Affected by HDS244 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 01:50:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 07:50:23 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC396709 HDO179 MARTISSANT_17 Port-au-Prince Huawei B Talkpool 6/24/2020 21:52 5:56:47 Power Power Failure (Indeterminate) Team cannot reach the site due to unsafe area , ETA 6:00AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 02:24:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 08:24:44 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM Sites off air by Class Class A B C D Total Total 11 12 11 32 66 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 41 7 1 0 47 ZTE 5 5 1 0 13 Huawei 6 6 6 0 6 Network 52 18 8 0 66 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 5 0 3 30 66 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 702:57:31 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 282:00:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 206:45:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 161:18:31 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 115:30:31 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 104:44:31 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 97:57:31 Power Generator Failure (Engine Knocking ) Engine knocking assessment report submitted INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 84:32:31 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 80:15:31 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 79:46:31 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 62:32:31 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 39:00:31 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 33:17:31 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 31:27:31 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 15:12:31 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 13:58:31 Power Power Failure (Indeterminate) HPU cannot load due main breaker is faulty. Hybrid team is aware, more update will be share once available. INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 13:58:31 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 13:58:31 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/24/2020 14:37 13:45:31 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,7:50PM. ETR to be provide by them INC396553 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 6/24/2020 16:48 11:34:31 Transmission Transmission (Indeterminate) Talkpool does not manage team to reach site. ETA 7:00AM. INC396505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 17:21 11:01:31 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 10:48:31 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC396497 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/24/2020 17:40 10:42:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 9:41:31 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396585 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/24/2020 18:46 9:36:31 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396659 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 6:44:31 Power Power Failure (Indeterminate) Team is awaiting for access. Site inspector is making the follow up. INC396659 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 6:44:31 Dependent Affected by the power issue at the main site Affected by HDC165. INC396659 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 6:44:31 Dependent Affected by the power issue at the main site Affected by HDC165. INC396659 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 6:44:31 Dependent Affected by the power issue at the main site Affected by HDC165. INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/24/2020 21:40 6:42:31 Power Generator failure (Indeterminate) Team refuse to go on site at night, They claims that the area is unsafe. ETA to be provide INC396719 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/24/2020 23:29 4:53:31 Power Generator failure (Indeterminate) Team is informed. ETA 3:17 AM expired, update expexted INC396662 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 23:51 4:31:31 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC396665 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/25/2020 0:02 4:20:31 Power Generator failure (Indeterminate) Team is informed. ETA 6:00 AM INC396728 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/25/2020 0:14 4:08:31 Power Generator failure (Indeterminate) No access at night, site is located in a private property ETA 7:00AM. INC396672 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/25/2020 0:29 3:53:31 Power Generator failure (Indeterminate) Talkpool is not manage his Team to reach the site INC396678 HDS306 SEGUIN Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 2:26:31 Power Generator failure (Indeterminate) Team is informed. ETA 4:30 AM INC396678 HDO348 MORNE_DES_COMISSAIRES Ouest Ericsson 2G D Talkpool 6/25/2020 1:56 2:26:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS314 BOKATIK Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 2:26:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS356 BEL_AIR_BELLE_ANSE Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 2:26:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS307 BELLE_ANSE Sud-Est Ericsson 2G C Talkpool 6/25/2020 1:56 2:26:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS352 BOIS VERNA AAP Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 2:26:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS323 BERI Sud-Est Ericsson 2G A Talkpool 6/25/2020 1:56 2:26:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS360 PICHON Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 2:26:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS316 BAIS D'ORANGE Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 2:26:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDS317 MARGUERITTE_MARE_BRIOLE Sud-Est Ericsson 2G D Talkpool 6/25/2020 1:56 2:26:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDO441 GROS CHEVAL BOUCAN Ouest Ericsson 2G D Talkpool 6/25/2020 1:56 2:26:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC396678 HDO453 BOUKAN CHAT Ouest Ericsson 2G D Talkpool 6/25/2020 1:56 2:26:31 Dependent Affected by the power issue at the main site Affected by HDS306 INC396681 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/25/2020 2:02 2:20:31 Power Generator failure (Indeterminate) Team is informed. ETA 4:30 AM INC396681 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 6/25/2020 2:02 2:20:31 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/25/2020 2:02 2:20:31 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 6/25/2020 2:02 2:20:31 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 6/25/2020 2:02 2:20:31 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS143 MERENCY Sud Ericsson 2G D Talkpool 6/25/2020 2:02 2:20:31 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/25/2020 2:02 2:20:31 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/25/2020 2:02 2:20:31 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 6/25/2020 2:02 2:20:31 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/25/2020 2:02 2:20:31 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 6/25/2020 2:02 2:20:31 Dependent Affected by the power issue at the main site Affected by HDS244 INC396742 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/25/2020 2:03 2:19:31 Power Generator failure (Indeterminate) ETA 4:00 AM expired. Update is expected from talkpool. INC396742 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 2:19:31 Dependent Affected by the power issue at the main site Affected by HDS204 INC396742 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/25/2020 2:03 2:19:31 Dependent Affected by the power issue at the main site Affected by HDS204 INC396742 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 2:19:31 Dependent Affected by the power issue at the main site Affected by HDS204 INC396742 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 2:19:31 Dependent Affected by the power issue at the main site Affected by HDS204 INC396682 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 6/25/2020 2:06 2:16:31 Power Generator failure (Indeterminate) Team is aware, ETA 6:00AM. INC396690 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 3:12 1:10:31 Power Generator failure (Indeterminate) Backup genset out of fuel. Follow up is ongoing INC396691 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 6/25/2020 3:39 0:43:31 Power Generator failure (Indeterminate) Team is aware, ETA 7:00PM. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 25th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 25th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 25th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 04:28:58 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 10:28:58 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 04:31:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 10:31:13 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 424:08:07 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 416:16:07 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 293:04:07 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 167:07:07 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 160:40:07 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 128:12:07 Power Power Failure (Indeterminate) Team is working on the site NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 44:30:07 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 43:45:07 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 39:55:07 RBS RBS Fault (DUG Failure) DUG faulty, spare will be requested on 6/24/2020. ETA not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 21:40:07 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396403 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/24/2020 10:58 19:32:07 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/24/2020 16:45 13:45:07 Power Generator Failure (Engine Knocking ) The generator set cannot supply the RBS to be fully operational INC396655 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G B Talkpool 6/24/2020 22:42 7:48:07 RBS RBS Fault (Indeterminate) After power intervention, TX team is informed. ETA not yet available INC396681 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/25/2020 2:02 4:28:07 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/25/2020 2:02 4:28:07 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/25/2020 2:02 4:28:07 Dependent Affected by the power issue at the main site Affected by HDS244 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 05:15:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 11:15:29 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 25th, 2020 till 7:00 AM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 25th, 2020 till 7:00 AM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 705:40:01 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 284:43:01 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 209:28:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 164:01:01 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 118:13:01 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 107:27:01 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 100:40:01 Power Generator Failure (Engine Knocking ) Engine knocking assessment report submitted INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 87:15:01 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 82:58:01 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 82:29:01 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 65:15:01 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 41:43:01 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 36:00:01 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 34:10:01 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 17:55:01 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 16:41:01 Power Power Failure (Indeterminate) HPU cannot load due main breaker is faulty. Hybrid team is aware, more update will be share once available. INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 16:41:01 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 16:41:01 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/24/2020 14:37 16:28:01 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,7:50PM. ETR to be provide by them INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 15:50 15:15:01 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 13:31:01 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation INC396497 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/24/2020 17:40 13:25:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 12:24:01 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396585 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/24/2020 18:46 12:19:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396659 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 9:27:01 Power Power Failure (Indeterminate) Team is working on site. INC396659 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 9:27:01 Dependent Affected by the power issue at the main site Affected by HDC165. INC396659 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 9:27:01 Dependent Affected by the power issue at the main site Affected by HDC165. INC396659 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 9:27:01 Dependent Affected by the power issue at the main site Affected by HDC165. INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/24/2020 21:40 9:25:01 Power Generator failure (Indeterminate) Team on site waiting for access INC396719 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/24/2020 23:29 7:36:01 Power Generator failure (Indeterminate) Team is working on the site INC396728 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/25/2020 0:14 6:51:01 Power Generator failure (Indeterminate) No access at night, site is located in a private property ETA 7:00AM. INC396672 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/25/2020 0:29 6:36:01 Power Generator failure (Indeterminate) Team on site waiting for access INC396729 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/25/2020 0:34 6:31:01 Power Generator failure (Indeterminate) Unsafe area. Team will be on site at 7:00 AM INC396681 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/25/2020 2:02 5:03:01 Power Generator failure (Indeterminate) Team is working on the site INC396681 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS143 MERENCY Sud Ericsson 2G D Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 INC396742 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/25/2020 2:03 5:02:01 Power Generator failure (Indeterminate) Red zone. Team will be on site at 7:00 AM INC396742 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 5:02:01 Dependent Affected by the power issue at the main site Affected by HDS204 INC396742 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/25/2020 2:03 5:02:01 Dependent Affected by the power issue at the main site Affected by HDS204 INC396742 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 5:02:01 Dependent Affected by the power issue at the main site Affected by HDS204 INC396742 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 5:02:01 Dependent Affected by the power issue at the main site Affected by HDS204 INC396682 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 6/25/2020 2:06 4:59:01 Power Generator failure (Indeterminate) Team is working on site. INC396690 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 3:12 3:53:01 Power Generator failure (Indeterminate) Backup genset out of fuel. Follow up is ongoing INC396691 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 6/25/2020 3:39 3:26:01 Power Generator failure (Indeterminate) Team is aware, ETA 7:00AM. INC396750 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 3:56 3:09:01 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC396695 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/25/2020 4:26 2:39:01 Power Generator failure (Indeterminate) Team is aware, ETA 7:20AM. INC396695 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/25/2020 4:26 2:39:01 Dependent Affected by the power issue at the main site Affected by HDC264. INC396695 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/25/2020 4:26 2:39:01 Dependent Affected by the power issue at the main site Affected by HDC264. INC396695 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/25/2020 4:26 2:39:01 Dependent Affected by the power issue at the main site Affected by HDC264. INC396709 HDO179 MARTISSANT_17 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 4:28 2:37:01 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area. ETA expired, new ETA to be provide INC396697 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/25/2020 4:42 2:23:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396698 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 4:54 2:11:01 Power Generator failure (Indeterminate) ETA expired , new ETA not yet provide INC396700 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/25/2020 5:10 1:55:01 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC396682 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 6/25/2020 5:34 1:31:01 Dependent Affected by the power issue at the main site Affected by HDN212. INC396682 HDN317 LAMNY Nord Ericsson 2G D Talkpool 6/25/2020 5:34 1:31:01 Dependent Affected by the power issue at the main site Affected by HDN212. INC396757 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 5:50 1:15:01 Power Generator failure (Indeterminate) Team is informed , ETA 7:30AM INC396333 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/25/2020 6:06 0:59:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396333 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/25/2020 6:06 0:59:01 Dependent Affected by the power issue at the main site Affected by HDC318. INC396647 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/25/2020 6:06 0:59:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396289 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/25/2020 6:06 0:59:01 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396693 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 6:33 0:32:01 Power Generator failure (Indeterminate) ETA expired , new ETA not yet provide INC396805 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 6:38 0:27:01 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 424:43:01 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 416:51:01 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 293:39:01 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 167:42:01 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 161:15:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394320 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Digicel 6/19/2020 22:18 128:47:01 Power Power Failure (Indeterminate) Team is working on the site NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 45:05:01 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 44:20:01 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 40:30:01 RBS RBS Fault (DUG Failure) DUG faulty, spare will be requested on 6/24/2020. ETA not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 22:15:01 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396403 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/24/2020 10:58 20:07:01 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/24/2020 16:45 14:20:01 Power Generator Failure (Engine Knocking ) The generator set cannot supply the RBS to be fully operational INC396655 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G B Talkpool 6/24/2020 22:42 8:23:01 RBS RBS Fault (Indeterminate) After power intervention, TX team is informed. ETA not yet available INC396681 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 INC396681 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/25/2020 2:02 5:03:01 Dependent Affected by the power issue at the main site Affected by HDS244 Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 25th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 25th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 25th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC396597 HDN168 BAPTISTE_BOMBARDOPOLIS Nord-Ouest Ericsson 2G C Talkpool 6/24/2020 20:34 6/24/2020 21:25 0:51:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up without any intervention from power team. INC396632 HDN125 DEBOCHE Nord-Ouest Ericsson 2G C Talkpool 6/24/2020 19:18 6/24/2020 20:30 1:12:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Site up without any intervention from power team. INC396558 HAIDO673 ARCACHON 32_COW Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/24/2020 17:06 6/24/2020 18:48 1:42:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to battery backup low Ok Restart manual and set up auto back INC395939 HAIDO491 COTE_DE_PLAGE_28 Port-au-Prince ZTE 2G+3G C Talkpool 6/23/2020 14:15 6/24/2020 19:42 29:27:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) DC ALT faulty Spare DC ALT replaced, Team restart the genset INC396538 HAIDO432 BERCY Ouest Huawei 2G+3G A Talkpool 6/24/2020 15:47 6/24/2020 19:47 4:00:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396483 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 16:39 6/24/2020 19:39 3:00:00 4:00:00 Compliant Power Generator Failure (Overheat) DG overheated due to radiator dirty Ok 1 gal coolant added ,1 gal oil added and genset restarted INC395873 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 16:35 6/24/2020 20:31 3:56:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396622 HDO501 RUE_LEONARD_DELMAS_19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 20:07 6/24/2020 21:10 1:03:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low fuel level Ok Team bleed genset ,reset alarm and restart the genset INC396612 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 18:24 6/24/2020 21:50 3:26:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) Load C.B open ,breaker tripped Ok reset breaker and restart with another battery INC396598 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 20:54 6/24/2020 22:54 2:00:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Engine fail to start due to starter battery faulty Ok Restart with another battery INC396598 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 20:54 6/24/2020 22:54 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO554 Cascaded Recovered with main site. INC396590 HDO543 RUE MICHEL ORESTE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 20:01 6/24/2020 22:54 2:53:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396656 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/24/2020 22:47 6/25/2020 0:54 2:07:00 4:00:00 Compliant Power Power Failure (Indeterminate) ZTE power load is low Ok power reset made on ZTE INC396662 HDO541 TABARRE_ 52_II Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/24/2020 23:51 6/25/2020 6:04 6:13:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC396342 HAIDS289 LEXY Sud ZTE 2G+3G+LTE C Talkpool 6/24/2020 10:38 6/24/2020 20:19 9:41:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site came up after refueling INC395060 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/21/2020 21:35 6/24/2020 22:14 72:39:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Indeterminate Need to be justified RCA and resolution details are awaiting from TP INC395815 HAIGA125 DUCHITY_2 Grande-Anse ZTE 2G+3G C Talkpool 6/23/2020 9:22 6/24/2020 23:12 37:50:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature OK 1 gal. of coolant added and genset restarted INC396665 HDO334 ORIANI Ouest Ericsson 2G D Talkpool 6/25/2020 0:02 6/25/2020 1:34 1:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details are awaiting from TP INC396505 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/24/2020 17:21 6/25/2020 1:38 8:17:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC396481 HDS296 LAPLANTE Sud Ericsson 2G A Talkpool 6/24/2020 16:34 6/25/2020 1:38 9:04:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details are awaiting from TP INC396581 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/24/2020 18:50 6/25/2020 1:38 6:48:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolution details are awaiting from TP Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 06:29:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 12:29:16 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 9 12 9 17 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 5 2 0 28 ZTE 5 5 0 0 9 Huawei 10 10 10 0 10 Network 39 20 12 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 5 0 4 10 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 706:42:14 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 285:43:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 210:46:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 165:01:00 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 3G+LTE A Digicel 6/19/2020 22:18 130:05:02 RBS RBS Fault (Rectifier failure) Rectifier issue. Spare not yet available. Follow up is ongoing INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B Digicel 6/20/2020 8:52 119:14:39 Fuel Generator failure (Fuel issue) Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 108:28:47 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 101:58:26 Power Generator Failure (Engine Knocking ) Engine knocking assessment report submitted INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 88:15:09 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 83:58:09 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 83:47:54 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 66:33:54 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 42:43:29 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 37:18:54 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 35:12:14 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 18:56:36 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 17:41:11 Power Power Failure (Indeterminate) HPU cannot load due main breaker is faulty. Hybrid team is aware, more update will be share once available. INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 17:41:11 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 17:41:11 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/24/2020 14:37 17:30:10 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,7:50PM. ETR 10:30AM INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 15:50 16:33:54 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 14:49:31 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC396497 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/24/2020 17:40 14:25:29 Power Power Failure (Solar System failure) Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 13:26:12 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396585 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/24/2020 18:46 13:19:29 Power Power Failure (Solar System failure) Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396333 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/25/2020 6:06 8:26:37 Power Power Failure (Solar System failure) Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396333 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/25/2020 6:06 8:26:37 Dependent Affected by the power issue at the main site Affected by HDC318. INC396289 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/25/2020 6:06 8:11:30 Power Power Failure (Solar System failure) Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396729 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/25/2020 0:34 7:49:35 Power Generator failure (Indeterminate) Team will check the site at 8:45 AM INC396742 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/25/2020 2:03 6:20:47 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 9:30 AM INC396742 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 6:20:47 Dependent Affected by the power issue at the main site Affected by HDS204 INC396742 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/25/2020 2:03 6:20:47 Dependent Affected by the power issue at the main site Affected by HDS204 INC396742 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 6:20:47 Dependent Affected by the power issue at the main site Affected by HDS204 INC396742 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 6:20:47 Dependent Affected by the power issue at the main site Affected by HDS204 INC396690 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 3:12 5:11:24 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC396750 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 3:56 4:11:12 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC396695 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/25/2020 4:26 3:39:29 Power Generator failure (Indeterminate) Team is working on site. INC396695 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/25/2020 4:26 3:39:29 Dependent Affected by the power issue at the main site Affected by HDC264. INC396695 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/25/2020 4:26 3:39:29 Dependent Affected by the power issue at the main site Affected by HDC264. INC396695 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/25/2020 4:26 3:39:29 Dependent Affected by the power issue at the main site Affected by HDC264. INC396709 HDO179 MARTISSANT_17 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 4:28 3:39:12 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC396697 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/25/2020 4:42 3:23:29 Power Power Failure (Solar System failure) Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396700 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/25/2020 5:10 3:13:32 Power Generator failure (Indeterminate) Team is informed. ETA: 9:15 AM INC396698 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 4:54 3:13:12 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC396647 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/25/2020 6:06 1:59:29 Power Power Failure (Solar System failure) Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396693 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 6:33 1:34:12 Power Generator failure (Indeterminate) ETA expired , new ETA not yet provide INC396805 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 6:38 1:29:12 Power Generator failure (Indeterminate) Team is informed , ETA 8:45 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 25th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 25th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 25th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 07:56:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 13:56:39 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 8 11 12 16 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 6 2 0 28 ZTE 8 8 1 0 12 Huawei 7 7 7 0 7 Network 38 21 10 0 47 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 0 5 9 47 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 708:02:59 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 286:43:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 211:39:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 166:01:13 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394320 HGA017 CHALON Nippes Ericsson 3G+LTE A Digicel 6/19/2020 22:18 130:57:42 RBS RBS Fault (Rectifier failure) Rectifier issue. Spare not yet available. Follow up is ongoing INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 109:49:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 102:51:06 Power Generator Failure (Engine Knocking ) Engine knocking assessment report submitted INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 89:15:22 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 84:58:22 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 84:40:34 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 67:26:34 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 43:43:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 38:11:34 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 36:32:59 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 20:17:21 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/24/2020 14:37 18:50:55 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,7:50PM. ETR 10:30AM INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 18:41:24 Power Power Failure (Indeterminate) HPU cannot load due main breaker is faulty. Hybrid team is aware, more update will be share once available. INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 18:41:24 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 18:41:24 Dependent Affected by the power issue at the main site Affected by HDC268. INC396553 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 6/24/2020 16:48 16:17:26 Transmission Transmission (Indeterminate) Team is working on site. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 15:42:11 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC396497 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/24/2020 17:40 15:25:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 14:46:57 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396729 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/25/2020 0:34 8:42:15 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC396742 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/25/2020 2:03 7:13:27 Transmission Transmission (Indeterminate) TX team is working on site. INC396742 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 7:13:27 Dependent Affected by the Transmission issue at the main site Affected by HDS204 INC396742 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/25/2020 2:03 7:13:27 Dependent Affected by the Transmission issue at the main site Affected by HDS204 INC396742 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 7:13:27 Dependent Affected by the Transmission issue at the main site Affected by HDS204 INC396742 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 7:13:27 Dependent Affected by the Transmission issue at the main site Affected by HDS204 INC396690 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 3:12 6:04:04 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC396750 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 3:56 5:31:57 Power Generator failure (Indeterminate) Portable genset is out of fuel , Fuel delivery is expected to be done in the next 1 hr INC396695 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/25/2020 4:26 4:39:42 Power Generator failure (Indeterminate) Team is working on site. INC396695 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/25/2020 4:26 4:39:42 Dependent Affected by the power issue at the main site Affected by HDC264. INC396695 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/25/2020 4:26 4:39:42 Dependent Affected by the power issue at the main site Affected by HDC264. INC396695 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/25/2020 4:26 4:39:42 Dependent Affected by the power issue at the main site Affected by HDC264. INC396698 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 4:54 4:33:57 Power Generator failure (Indeterminate) Team is on site with a starter battery. INC396700 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/25/2020 5:10 4:06:12 Power Generator failure (Indeterminate) Team is informed. ETA: 9:35 AM INC396647 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/25/2020 6:06 2:59:42 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/25/2020 8:13 1:14:57 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC396820 HAIGA143 KAFOU CITRON Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 8:14 1:02:14 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:15 AM INC396820 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 8:14 1:02:14 Power Affected by the power issue at the main site Affected by HAIGA143 INC396820 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/25/2020 8:14 1:02:14 Power Affected by the power issue at the main site Affected by HAIGA143 INC396820 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/25/2020 8:14 1:02:14 Power Affected by the power issue at the main site Affected by HAIGA143 INC396820 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 6/25/2020 8:14 1:02:14 Power Affected by the power issue at the main site Affected by HAIGA143 INC396776 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/25/2020 8:18 0:47:21 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 10:00 AM INC396777 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 8:26 0:39:19 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 10:00 AM INC396780 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/25/2020 8:46 0:19:23 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 09:38:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 15:38:10 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 8 8 8 14 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 4 1 0 21 ZTE 5 5 1 0 8 Huawei 10 10 10 2 10 Network 33 19 12 2 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 0 2 4 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 709:52:18 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 288:46:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 213:38:51 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 168:03:44 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 111:38:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 104:50:41 Power Generator Failure (Engine Knocking ) Engine knocking assessment report submitted INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 91:17:53 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 87:00:53 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 86:40:09 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 69:26:09 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 45:46:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 40:11:09 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 38:22:18 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 22:06:40 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/24/2020 14:24 20:43:55 Power Power Failure (Indeterminate) Hybrid team is working on site INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 20:43:55 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 20:43:55 Dependent Affected by the power issue at the main site Affected by HDC268. INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/24/2020 14:37 20:40:14 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,7:50PM. ETR 10:30AM INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 17:41:46 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 16:36:16 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396690 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 3:12 8:03:39 Power Generator failure (Indeterminate) Portable genset out of fuel. Follow up is ongoing INC396750 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 3:56 7:21:16 Power Generator failure (Indeterminate) Portable genset is out of fuel , Fuel delivery is expected to be done in the next 1 hr INC396700 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/25/2020 5:10 6:05:47 Power Generator failure (Indeterminate) The team had a car breakdown on the way, they will be sharing another ETA shortly INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/25/2020 8:13 3:04:16 Power Generator failure (Indeterminate) Talkpool is not able to provide update INC396820 HAIGA143 KAFOU CITRON Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 8:14 3:01:49 Power Generator failure (Indeterminate) Team is on the way with a started battery, site should be up in the next 45 minutes INC396820 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 8:14 3:01:49 Power Affected by the power issue at the main site Affected by HAIGA143 INC396820 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/25/2020 8:14 3:01:49 Power Affected by the power issue at the main site Affected by HAIGA143 INC396820 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/25/2020 8:14 3:01:49 Power Affected by the power issue at the main site Affected by HAIGA143 INC396820 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 6/25/2020 8:14 3:01:49 Power Affected by the power issue at the main site Affected by HAIGA143 INC396776 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/25/2020 8:18 2:49:52 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 10:00 AM, is expired waiting for new update INC396780 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/25/2020 8:46 2:21:54 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 12:00 PM INC396791 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 9:14 2:02:24 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:45 AM INC396785 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/25/2020 9:06 2:01:51 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 11:40 AM INC396839 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 9:44 1:32:34 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:25 PM INC396839 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 9:44 1:32:34 Dependent Affected by the power issue at the main site Attached to HDO554 INC396852 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/25/2020 10:07 1:08:11 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:45 AM INC396918 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE #N/A Talkpool 6/25/2020 10:28 0:48:35 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided INC396921 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/25/2020 10:45 0:22:23 Dependent Affected by the power issue at the main site Affected by HDC244. INC396921 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/25/2020 10:45 0:22:23 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 12:00 PM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 24th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 24th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 24th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 24th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 24th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Frantz.Mondesir at digicelgroup.com Thu Jun 25 10:40:03 2020 From: Frantz.Mondesir at digicelgroup.com (Frantz Michel Mondesir) Date: Thu, 25 Jun 2020 16:40:03 +0000 Subject: [Rantt] Temperature issues at HDC211 In-Reply-To: References: Message-ID: Delivered to Jeanty Renaud From: Jean Acciari Sent: Wednesday, June 24, 2020 1:30 AM To: Gerry Bolante ; 'rantt at tpmanagementsa.com' ; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; 'David C.Vielot' ; Steeven M ; roldan.consul at tpmanagementsa.com; Hai_Warehouseteam Cc: Hai_Tech_Transmission ; HAI_Tech_Noc ; Jean-Marc Castera ; Steeven M ; Roland Sinnung ; Mahesha Sannappa Shetty ; Francois Boyer ; Eng Teck Ng ; Hai_Tech_RFPO ; Jean Yvelt Marseille ; Frantz Jean Baptiste Subject: RE: Temperature issues at HDC211 Hi Warehouse team, Please authorize Talkpool to take out the following materials during 24-25JUN20 as part of the project Fiber Cabinet Replacements on FY21 (Site: HDC211): Item Description Brand Model/Part Number Quantity Outdoor cabinet (Hybrid Solution: Air Conditioned + Heat exchanger), 2 access door for 30 RU x 2 sides, PDB with alarms, light, grounding, AC suppressor, ducting system, breakers/fuses Eltek Valere / Telsuppliers 1 Unit Rectifier for Fiber Optic Outdoor Cabinet, Minipack 48/800 WI (1.5KW) Eltek Valere / Telsuppliers 241117.130 2 Units Batteries for Outdoor Cabinet, 190A-h each one Narada / Telsupplier 100720160404 / SCHACOL163031 4 Units Fiber Cabinet Padlock (No keys) Telsuppliers 1 Kit Many thanks. Kind Regards. JP Acciari From: Jean Acciari Sent: Monday, June 22, 2020 3:43 PM To: Jithin J Singh >; Gerry Bolante > Cc: Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean-Marc Castera >; Steeven M >; Roland Sinnung > Subject: RE: Temperature issues at HDC211 Thanks Jithin, Please your help to share a quotation to replace the DAC cabinet of HDC211 by an hybrid one (Air Conditioned + Heat Exchanger) within this week. Please let us know if we can schedule it by Thursday night or Friday night. Many thanks. Kind Regards. JP Acciari From: Jithin J Singh [mailto:jithin.j.singh at talkpool.com] Sent: Monday, June 22, 2020 3:37 PM To: Jean Acciari >; Gerry Bolante > Cc: Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean-Marc Castera >; Steeven M >; Roland Sinnung > Subject: [EXTERNAL] RE: Temperature issues at HDC211 Hello JP, The cabinet at HDC211 does not have an issue except that it only has the heat exchanger. The climate system does not have an active cooler. The photos of heat exchanger is attached FYR. BR/ Jithin Singh. From: Jean Acciari > Sent: Monday, June 22, 2020 12:48 PM To: Jithin J Singh >; Gerry Bolante > Cc: Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean-Marc Castera >; Steeven M >; Roland Sinnung > Subject: RE: Temperature issues at HDC211 Hi Jithin, Please your inputs within today. Many thanks. Kind Regards. JP Acciari From: Jean Acciari Sent: Sunday, June 21, 2020 12:57 PM To: Jithin J Singh >; Gerry Bolante > Cc: Hai_Tech_Transmission >; HAI_Tech_Noc >; Jean-Marc Castera >; Steeven M >; Roland Sinnung > Subject: Temperature issues at HDC211 Hi Jithin, Please let us know by tomorrow 22JUN20 the temperature and cabinet conditions at HDC211. Kind Regards. -- Acciari, Jean Pedro Fiber Optic & RAN RollOut Technical Department Digicel Haiti | #151 Angle Ave Jean Paul II & Impasse Duverger Port-au-Prince Haiti, P.O. Box 15516 Postal Code: HT6113 Mobile: +509-37007523 [Description: Sig Banner] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 3527 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 10:48:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 16:48:45 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 PM References: Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC396890 HDO485 FONEMED Port-au-Prince Huawei A Talkpool 6/25/2020 11:28 0:50:31 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC396891 HDO466 PV_RUE MOISE Port-au-Prince Huawei A Talkpool 6/25/2020 11:39 0:40:25 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA is 2PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 11:03:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 17:03:55 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 1:00 PM In-Reply-To: References: Message-ID: Hello All, Please receive below the report for partially down sites in the network for 1:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 430:39:11 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 422:47:11 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 299:35:11 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 173:38:11 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 167:11:11 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 51:01:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 51:01:11 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 50:16:11 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 46:26:11 RBS RBS Fault (DUG Failure) DUG already collected. Replacement is scheduled for June 25, 2020 INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 44:39:11 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 28:11:11 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396403 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/24/2020 10:58 26:03:11 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/24/2020 16:45 20:16:11 Power Generator Failure (Engine Knocking ) The generator set cannot supply the RBS to be fully operational INC396819 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/25/2020 4:50 8:11:11 RBS RBS Fault (Indeterminate) 900mhz band down. Team has been informed. ETA not yet provided INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Talkpool 6/25/2020 6:22 6:39:11 RBS RBS Fault (Indeterminate) Team will check the site at 12:30 PM INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/25/2020 7:50 5:11:11 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396821 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/25/2020 8:11 4:50:11 RBS RBS Fault (DRU failure) Faulty DRU and DRU cable must be replaced. ETR to be provided INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/25/2020 8:46 4:15:11 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396800 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/25/2020 9:42 3:19:11 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 2:45 PM INC396847 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G B Talkpool 6/25/2020 10:06 2:55:11 RBS RBS Fault (Indeterminate) Team is on site for corrective Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 12:37:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 18:37:24 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 5 9 4 12 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 6 1 0 20 ZTE 4 4 2 0 4 Huawei 6 6 6 1 6 Network 26 16 9 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 3 3 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 712:28:43 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 291:39:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 216:30:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 170:57:14 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 114:15:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 107:42:22 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done tonight INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 94:11:23 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 89:54:23 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 89:31:50 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 72:17:50 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 48:39:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 43:02:50 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 40:58:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 24:43:05 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/24/2020 14:24 23:37:25 Power Power Failure (Indeterminate) Hybrid team is working on site INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 23:37:25 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 23:37:25 Dependent Affected by the power issue at the main site Affected by HDC268. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 20:33:27 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 19:12:41 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396776 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/25/2020 8:18 5:43:22 Power Generator failure (Indeterminate) Team is on site INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/25/2020 8:13 5:40:41 Power Generator failure (Indeterminate) Team is working on site. INC396780 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/25/2020 8:46 5:15:24 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 5:01:22 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396852 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/25/2020 10:07 3:59:52 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 2:51:26 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. INC396889 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 2:21:29 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:20 PM INC396889 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 2:21:29 Dependent Affected by the power issue at the main site Affected by HDO342 INC397010 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 13:15 0:38:24 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided INC396962 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 13:24 0:29:40 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided INC397019 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 6/25/2020 13:46 0:21:19 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 25th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 25th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 12:43:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 18:43:05 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 2:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 2:00 PM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 431:55:33 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 423:51:16 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 300:51:33 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 174:42:16 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 168:27:33 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 52:17:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 52:05:16 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 51:20:16 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 47:42:33 RBS RBS Fault (DUG Failure) DUG already collected. Replacement is scheduled for June 25, 2020 INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 45:55:33 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 29:15:16 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC396403 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/24/2020 10:58 27:07:16 Power Power Failure (Solar System failure) Solar site, due to failure of solar system all sectors cannot be back on air with the sunrise INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/24/2020 16:45 21:20:16 Power Generator Failure (Engine Knocking ) The generator set cannot supply the RBS to be fully operational INC396819 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/25/2020 4:50 9:14:56 RBS RBS Fault (Indeterminate) 900mhz band down. Talkpool does not manage his team to reach the site INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 7:55:16 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 6:27:33 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396821 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/25/2020 8:11 5:54:16 RBS RBS Fault (DRU failure) Faulty DRU and DRU cable must be replaced. ETR to be provided INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/25/2020 8:46 5:31:33 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396800 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/25/2020 9:42 4:35:12 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 2:45 PM INC396847 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G B Talkpool 6/25/2020 10:06 4:11:33 RBS RBS Fault (Indeterminate) Team is working on site INC396949 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:04 3:01:16 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 16:30h INC396890 HDO485 FONEMED Port-au-Prince Huawei A A Talkpool 6/25/2020 11:28 2:31:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2:45 PM INC396891 HDO466 PV_RUE MOISE Port-au-Prince Huawei A A Talkpool 6/25/2020 11:39 2:21:06 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2:30 PM INC396957 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/25/2020 13:16 0:49:16 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 15:30h INC396969 HDO360 SAINT_ETIENNE Ouest Ericsson 2G D Talkpool 6/25/2020 13:50 0:27:04 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon INC396700 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/25/2020 13:53 0:24:33 Power Generator failure (Indeterminate) Team is still working on site Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 12:44:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 18:44:28 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 2:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC396890 HDO485 FONEMED Port-au-Prince Huawei A Talkpool 6/25/2020 11:28 2:31:12 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2:45 PM INC396891 HDO466 PV_RUE MOISE Port-au-Prince Huawei A Talkpool 6/25/2020 11:39 2:21:06 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 2:30 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Thu Jun 25 13:46:31 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Thu, 25 Jun 2020 19:46:31 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 712:28:43 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 291:39:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 216:30:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 170:57:14 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 114:15:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 107:42:22 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done tonight INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 94:11:23 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 89:54:23 Transmission Generator Failure (Engine Knocking ) GENSET SWAPPING DONE. TX TEAM IS DISPATCHED. ETA 4PM INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 89:31:50 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 72:17:50 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 48:39:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 43:02:50 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 40:58:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B DIGICEL 6/24/2020 13:10 24:43:05 Power Generator failure (Head cylinder) refurbished genset is faulty. Team is collecting another genset from WH now INC396502 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/24/2020 14:24 23:37:25 Power Power Failure (Indeterminate) Hybrid team is working on site, Tx support requested. INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 23:37:25 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 23:37:25 Dependent Affected by the power issue at the main site Affected by HDC268. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 20:33:27 Power Generator failure (Indeterminate) Team dispatched to site. Unreachable now. Details will be known once they are on coverage INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 19:12:41 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396776 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/25/2020 8:18 05:43:22 Power Generator failure (Indeterminate) Team is on site INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/25/2020 8:13 05:40:41 Power Generator failure (Indeterminate) RESTORED INC396780 HDO346 GERMAIN Ouest Ericsson 2G D DIGICEL 6/25/2020 8:46 05:15:24 Fuel Generator failure (Fuel issue) OUT OF FUEL INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 05:01:22 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396852 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B DIGICEL 6/25/2020 10:07 03:59:52 Fuel Generator failure (Fuel issue) OUT OF FUEL INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 02:51:26 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. INC396889 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 02:21:29 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:20 PM INC396889 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 02:21:29 Dependent Affected by the power issue at the main site Affected by HDO342 INC397010 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 13:15 00:38:24 Power Generator failure (Indeterminate) TEAM WAITING FOR ACCESS INC396962 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 13:24 00:29:40 Power Generator failure (Indeterminate) TEAM REQUESTED 30MINS MORE TO ARRIVE. REVISED ETA 4:10PM INC397019 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 6/25/2020 13:46 00:21:19 Power Generator failure (Indeterminate) RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 25 June 2020 14:39 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M; Hai_SalesGM Subject: [Fon] NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 5 9 4 12 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 6 1 0 20 ZTE 4 4 2 0 4 Huawei 6 6 6 1 6 Network 26 16 9 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 3 3 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 712:28:43 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 291:39:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 216:30:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 170:57:14 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 114:15:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 107:42:22 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done tonight INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 94:11:23 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 89:54:23 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 89:31:50 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 72:17:50 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 48:39:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 43:02:50 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 40:58:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 24:43:05 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/24/2020 14:24 23:37:25 Power Power Failure (Indeterminate) Hybrid team is working on site INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 23:37:25 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 23:37:25 Dependent Affected by the power issue at the main site Affected by HDC268. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 20:33:27 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 19:12:41 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396776 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/25/2020 8:18 5:43:22 Power Generator failure (Indeterminate) Team is on site INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/25/2020 8:13 5:40:41 Power Generator failure (Indeterminate) Team is working on site. INC396780 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/25/2020 8:46 5:15:24 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 5:01:22 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396852 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/25/2020 10:07 3:59:52 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 2:51:26 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. INC396889 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 2:21:29 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:20 PM INC396889 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 2:21:29 Dependent Affected by the power issue at the main site Affected by HDO342 INC397010 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 13:15 0:38:24 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided INC396962 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 13:24 0:29:40 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided INC397019 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 6/25/2020 13:46 0:21:19 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 25th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 25th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[82012605].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[82012605].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 7C8EA52B28B545608B1FE7515D20BA3B.png Type: image/png Size: 132 bytes Desc: 7C8EA52B28B545608B1FE7515D20BA3B.png URL: From John.Ormonde at digicelgroup.com Thu Jun 25 13:56:00 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Thu, 25 Jun 2020 19:56:00 +0000 Subject: [Rantt] NOC hourly report at 2:00 PM In-Reply-To: References: Message-ID: Nikhil, As discussed recently both HDO346 and HDS131 are ASCOT's with irregular fuel sensors and not cycling. Confirm with hybrid team when will they be rectified ? HDS131: recurring case, latest incident is date May 1st 2020. ASCOT is still not rectified HDO346: recurring case, latest incident is dated April 14th 2020. ASCOT is still not rectified [cid:image002.png at 01D64B08.D5E785F0] [cid:image004.png at 01D64B08.D5E785F0] Best Regards, [cid:image001.jpg at 01D64B09.18A08450] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Nikhil Govind Sent: Thursday, June 25, 2020 3:47 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: [EXTERNAL] RE: NOC hourly report at 2:00 PM Hello NOC, Please see the updated comments, Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 712:28:43 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 291:39:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 216:30:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 170:57:14 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 114:15:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 107:42:22 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done tonight INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 94:11:23 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 89:54:23 Transmission Generator Failure (Engine Knocking ) GENSET SWAPPING DONE. TX TEAM IS DISPATCHED. ETA 4PM INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 89:31:50 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 72:17:50 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 48:39:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 43:02:50 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 40:58:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B DIGICEL 6/24/2020 13:10 24:43:05 Power Generator failure (Head cylinder) refurbished genset is faulty. Team is collecting another genset from WH now INC396502 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/24/2020 14:24 23:37:25 Power Power Failure (Indeterminate) Hybrid team is working on site, Tx support requested. INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 23:37:25 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 23:37:25 Dependent Affected by the power issue at the main site Affected by HDC268. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 20:33:27 Power Generator failure (Indeterminate) Team dispatched to site. Unreachable now. Details will be known once they are on coverage INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 19:12:41 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396776 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/25/2020 8:18 05:43:22 Power Generator failure (Indeterminate) Team is on site INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/25/2020 8:13 05:40:41 Power Generator failure (Indeterminate) RESTORED INC396780 HDO346 GERMAIN Ouest Ericsson 2G D DIGICEL 6/25/2020 8:46 05:15:24 Fuel Generator failure (Fuel issue) OUT OF FUEL INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 05:01:22 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396852 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B DIGICEL 6/25/2020 10:07 03:59:52 Fuel Generator failure (Fuel issue) OUT OF FUEL INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 02:51:26 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. INC396889 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 02:21:29 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:20 PM INC396889 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 02:21:29 Dependent Affected by the power issue at the main site Affected by HDO342 INC397010 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 13:15 00:38:24 Power Generator failure (Indeterminate) TEAM WAITING FOR ACCESS INC396962 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 13:24 00:29:40 Power Generator failure (Indeterminate) TEAM REQUESTED 30MINS MORE TO ARRIVE. REVISED ETA 4:10PM INC397019 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 6/25/2020 13:46 00:21:19 Power Generator failure (Indeterminate) RESTORED Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 25 June 2020 14:39 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M; Hai_SalesGM Subject: [Fon] NOC hourly report at 2:00 PM Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 5 9 4 12 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 6 1 0 20 ZTE 4 4 2 0 4 Huawei 6 6 6 1 6 Network 26 16 9 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 3 0 3 3 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 712:28:43 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 291:39:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 216:30:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 170:57:14 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 114:15:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 107:42:22 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done tonight INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 94:11:23 Power Generator failure (High temperature) Head Cylinder Faulty . Spare not available INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 3G B Talkpool 6/21/2020 20:07 89:54:23 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 89:31:50 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 72:17:50 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 48:39:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 43:02:50 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 40:58:43 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 24:43:05 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/24/2020 14:24 23:37:25 Power Power Failure (Indeterminate) Hybrid team is working on site INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 23:37:25 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 23:37:25 Dependent Affected by the power issue at the main site Affected by HDC268. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 20:33:27 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 19:12:41 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396776 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/25/2020 8:18 5:43:22 Power Generator failure (Indeterminate) Team is on site INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/25/2020 8:13 5:40:41 Power Generator failure (Indeterminate) Team is working on site. INC396780 HDO346 GERMAIN Ouest Ericsson 2G D Talkpool 6/25/2020 8:46 5:15:24 Power Generator failure (Indeterminate) Site suspected down for fuel, waiting for pictures. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 5:01:22 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396852 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/25/2020 10:07 3:59:52 Power Generator failure (Indeterminate) Fuel issue reported by Power, they will share soon the pictures to fuel team for necessary actions. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 2:51:26 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. INC396889 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 2:21:29 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:20 PM INC396889 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 2:21:29 Dependent Affected by the power issue at the main site Affected by HDO342 INC397010 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 13:15 0:38:24 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided INC396962 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 13:24 0:29:40 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided INC397019 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 6/25/2020 13:46 0:21:19 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 25th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 25th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 71355 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 271577 bytes Desc: image004.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 4081 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image008.jpg Type: image/jpeg Size: 10377 bytes Desc: image008.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image009.png Type: image/png Size: 132 bytes Desc: image009.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 14:40:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 20:40:52 +0000 Subject: [Rantt] NOC hourly report at 4:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM. Sites off air by Class Class A B C D Total Total 7 8 3 12 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 5 1 0 18 ZTE 3 3 1 0 3 Huawei 9 9 9 2 9 Network 27 17 11 2 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 5 0 4 2 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 714:46:11 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 293:48:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 218:34:57 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 16th 2020) at 3:10 pm. Awaiting report from Digicel field team. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 173:06:29 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern Team is informed to make the follow up INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 116:32:44 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 109:46:47 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done tonight INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 96:20:38 Power Generator Failure (Engine Knocking ) Engine broken, need to be replaced. Follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 91:36:15 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 74:22:15 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 50:48:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 45:07:15 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 43:16:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 27:00:33 Power Generator failure (Head cylinder) Faulty Head cylinder. ETR to be provided INC396502 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/24/2020 14:24 25:46:40 Transmission Transmission (Indeterminate) No power issue found, Tx is requested to check the issue, ETA 4:30 PM INC396502 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 25:46:40 Dependent Affected by the power issue at the main site Affected by HDC268. INC396502 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/24/2020 14:24 25:46:40 Dependent Affected by the power issue at the main site Affected by HDC268. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 22:37:52 Power Generator failure (Indeterminate) Team dispatched to site. Unreachable now. Details will be known once they are on coverage INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 21:30:09 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396776 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/25/2020 8:18 7:52:37 Power Generator failure (Faulty Battery) Battery starter faulty, Follow up is ongoing by them. INC396780 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 6/25/2020 8:46 7:24:39 Fuel Generator failure (Fuel issue) Rescue is ongoing, ETR to be provided INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 7:10:37 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396852 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 6/25/2020 10:07 6:04:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since( June 25th 2020) at 2:45 PM. ETR will be provided by them INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 5:00:41 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. INC396889 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 4:25:54 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:20 PM INC396889 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 4:25:54 Power Affected by the power issue at the main site Affected by HDO342 INC396956 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/25/2020 13:12 2:58:53 Power Generator failure (Indeterminate) Team is on site INC397010 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 13:15 2:55:52 Power Generator failure (Indeterminate) Team is working on site. INC396962 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 13:24 2:47:08 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 4:30 PM INC397031 HDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 14:35 1:35:31 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 5:30 PM INC396980 HAIDO157 COLLEGE_BON_COEUR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 15:33 0:37:53 Power Generator failure (Indeterminate) Refurbished genset is faulty. Team is collecting another genset from ETR to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 25th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 25th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 25th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 25th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 17:34:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Thu, 25 Jun 2020 23:34:50 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 25nd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 25nd, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 717:35:41 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 296:46:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 176:04:04 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 119:22:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 112:25:48 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done tonight INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 99:18:13 Power Generator Failure (Engine Knocking ) Engine broken, need to be replaced. Follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 94:15:16 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 77:01:16 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 53:46:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 47:46:16 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 46:05:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 25:16:53 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC396580 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/24/2020 18:41 24:19:39 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/24/2020,9:30PM. ETR to be provide by them INC396780 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 6/25/2020 8:46 10:22:14 Fuel Generator failure (Fuel issue) Rescue is ongoing, ETR to be provided INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 10:08:12 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396852 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/25/2020 10:07 8:43:18 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA: 8:00 PM INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 7:58:16 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. INC396962 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 13:24 5:36:38 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing with site inspector, Next feedback is coming soon. INC397053 HGA011 ANSE_A_VEAU Nippes Ericsson 2G B Talkpool 6/25/2020 16:22 2:28:53 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:30 PM INC397053 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 6/25/2020 16:22 2:28:53 Dependent Affected by the power issue at the main site Affected by HGA011 INC396982 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 6/25/2020 16:42 2:09:16 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 7:10 PM INC396982 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/25/2020 16:42 2:09:16 Dependent Affected by the power issue at the main site Affected by HDO384 INC396982 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 6/25/2020 16:42 2:09:16 Dependent Affected by the power issue at the main site Affected by HDO384 INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 6/25/2020 17:06 2:02:02 Power Generator failure (Indeterminate) Team is informed, ETA 7:30 PM INC396999 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 6/25/2020 17:06 2:02:02 Power Generator failure (Indeterminate) Team is informed, ETA 8:40 PM INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 2:02:02 Dependent Affected by the power issue at the main site Affected by HDN245 INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 1:49:13 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397104 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/25/2020 17:22 1:46:05 Power Generator failure (Indeterminate) Team is informed, ETA 8:00 PM INC397101 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/25/2020 17:26 1:42:13 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397072 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/25/2020 18:00 1:28:06 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 18:11 0:49:00 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 8:30 PM INC397082 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/25/2020 18:50 0:38:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 436:01:14 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 428:52:12 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 304:57:14 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 179:43:12 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 172:33:14 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 57:06:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 56:23:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 56:21:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 50:01:14 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 34:16:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396403 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/24/2020 10:58 32:08:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC395044 HDN258 CITE_PLANTO Nord-Est Ericsson 2G B Talkpool 6/24/2020 16:45 26:21:12 Power Generator Failure (Engine Knocking ) The generator set cannot supply the RBS to be fully operational INC396819 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/25/2020 4:50 14:15:52 RBS RBS Fault (Indeterminate) 900mhz band down. Talkpool does not manage his team to reach the site INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 12:00:57 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396821 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/25/2020 8:11 10:55:12 RBS RBS Fault (DRU failure) Faulty DRU and DRU cable must be replaced. ETR to be provided INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 10:33:14 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/25/2020 8:46 9:37:14 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC397041 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/25/2020 9:42 8:40:53 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC396847 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G B Talkpool 6/25/2020 10:06 8:17:14 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC396949 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:04 8:02:12 RBS RBS Fault (DUS failure) New DUS, installation not yet completed. INC396957 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/25/2020 13:16 5:50:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396700 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/25/2020 13:53 4:30:14 RBS RBS Fault (Indeterminate) Team is waiting for access. Follow up is ongoing INC397057 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/25/2020 16:26 2:39:40 Power Affected by the power issue at the main site Affected by HDN121. INC396982 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/25/2020 16:42 1:41:14 Dependent Affected by the power issue at the main site Affected by HDO384 INC396982 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/25/2020 16:42 1:41:14 Dependent Affected by the power issue at the main site Affected by HDO384 INC396982 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/25/2020 16:42 1:41:14 Dependent Affected by the power issue at the main site Affected by HDO384 INC396982 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 6/25/2020 16:42 1:41:14 Dependent Affected by the power issue at the main site Affected by HDO384 INC397076 HDC201 MONT_CARMEL Centre Ericsson 2G A Talkpool 6/25/2020 18:30 0:36:12 RBS RBS Fault (Indeterminate) Sector T down. Team has been informed. ETA to be provided INC397116 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/25/2020 18:50 0:16:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC397087 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/25/2020 18:55 0:11:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 26th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC370906 HDN325 CHANSOLME Nord-Ouest Huawei 2G+3G+LTE B 3-May-20 Security_Access Planned with Fuel department for Special Operation Security Next Update June 26th INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 26th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC304 SAINTE_CECILE Centre Ericsson 2G D 16-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC392687 HDC336 MADAME CY Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC392687 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D 16-Jun-20 Acquisition Affected by HDC304 Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC396719 HAIDS222 BONNE_FIN Sud ZTE 2G+3G C Talkpool 6/24/2020 23:29 6/25/2020 7:20 7:50:43 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC396681 HDS244 DUCLOS Sud Ericsson 2G A Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Transmission Transmission (NPU Failure) Faulty NPU Spare NPU has been replaced INC396681 HDS276 ZANGLAIS Sud Ericsson 2G C Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC396681 HDS227 NAN_SABLE Sud Ericsson 2G D Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC396681 HDS203 MORNE_ST_GEORGES Sud Ericsson 2G D Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC396681 HDS197 MADAME LOUIS Sud Ericsson 2G D Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC396681 HDS143 MERENCY Sud Ericsson 2G D Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC396681 HDS226 AQUIN Sud Ericsson 2G A Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC396681 HDS189 BELLEVUE_AQUIN Sud Ericsson 2G D Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC396681 HDS278 KAY FEJIS Sud Ericsson 2G D Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC396681 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC396681 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 3G A Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC394320 HGA017 CHALON Nippes Ericsson 3G+LTE A Digicel 6/19/2020 22:18 6/25/2020 10:41 132:22:08 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier issue Need to be justified RCA and resolution details still pending from the contractor INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/24/2020 15:50 6/25/2020 8:46 16:56:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System failure Need to be justified The site is back in service with sunrise INC396729 HDS359 MAPOU Sud-Est Ericsson 2G C Talkpool 6/25/2020 0:34 6/25/2020 10:37 10:03:19 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC396742 HAIDS204 MORNE_DES_ORANGES Sud ZTE 2G+3G B Talkpool 6/25/2020 2:03 6/25/2020 10:54 8:51:43 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC396742 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 6/25/2020 10:54 8:51:43 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS204 Cascaded Site is back in service with the main site INC396742 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/25/2020 2:03 6/25/2020 10:54 8:51:43 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS204 Cascaded Site is back in service with the main site INC396742 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 6/25/2020 10:54 8:51:43 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS204 Cascaded Site is back in service with the main site INC396742 HAIDS255 BOILO Sud ZTE 2G+3G C Talkpool 6/25/2020 2:03 6/25/2020 10:54 8:51:43 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS204 Cascaded Site is back in service with the main site INC396690 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 3:12 6/25/2020 11:48 8:35:53 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified 5 gal. of fuel added in the portable genset INC396820 HAIGA143 KAFOU CITRON Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 8:14 6/25/2020 12:00 3:46:31 4:00:00 Compliant Power Generator Failure (Underspeed) Underspeed alarm OK Priming pump changed, 1/4 gal. of oil added and genset restarted INC396820 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 8:14 6/25/2020 12:00 3:46:31 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HAIGA143 Cascaded Site is back in service with the main site INC396820 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/25/2020 8:14 6/25/2020 12:00 3:46:31 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HAIGA143 Cascaded Site is back in service with the main site INC396820 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/25/2020 8:14 6/25/2020 12:00 3:46:31 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HAIGA143 Cascaded Site is back in service with the main site INC396820 HGA132 ANSE-A-MERCERON Grande-Anse Ericsson 2G D Talkpool 6/25/2020 8:14 6/25/2020 12:00 3:46:31 4:00:00 Compliant Power Affected by the power issue at the main site Affected by HAIGA143 Cascaded Site is back in service with the main site INC397028 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/25/2020 14:14 6/25/2020 15:46 1:31:37 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset out of fuel Need to be justified 5 gal. of fuel added in the portable genset INC396973 HAIGA117 GANDA Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 14:19 6/25/2020 15:17 0:58:15 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC392616 HAIDS105 TORBECK Sud ZTE 2G+3G C O&M FUEL 6/16/2020 13:37 6/25/2020 17:40 220:03:05 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified RCA and resolution details still pending from the contractor INC396889 HDO342 FOND_NEGRE Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 6/25/2020 17:46 6:00:03 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC396889 HDO446 DAN GRIYEN Ouest Ericsson 2G D Talkpool 6/25/2020 11:46 6/25/2020 17:46 6:00:03 4:00:00 Not Compliant Power Affected by the power issue at the main site Affected by HDO342 Cascaded Site is back in service with the main site INC396757 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 5:50 6/25/2020 7:36 1:46:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fail to start due battery starter issue OK Genset restarted with another battery INC396672 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/25/2020 0:29 6/25/2020 7:47 7:18:00 4:00:00 Not Compliant Power Generator failure (High temperature) Radiator Dirty OK Refresh radiator , 1\gal of oil added INC396805 HAIDO255 VILLAGE_SILOE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 6:38 6/25/2020 8:14 1:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396709 HDO179 MARTISSANT_17 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 4:28 6/25/2020 8:46 4:18:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to front seal Need to be justified 1 gals oil added, genset restarted INC396693 HAIDO090 DUPUYO Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 6:33 6/25/2020 8:54 2:21:00 4:00:00 Compliant Power Generator failure (Faulty Battery) Battery starter failed OK Failed to start /battery low/restart with another battery INC396698 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 4:54 6/25/2020 10:22 5:28:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Fail to start due to faulty battery OK No alarm displayed due battery issue restart with another battery INC396839 HDO554 CX_DES_BOUQUETS_LAFALAISE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 9:44 6/25/2020 11:48 2:03:18 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fail to start due to faulty battery OK No alarm displayed due battery issue restart with another battery INC396839 HAIDO521 CX DES BOUQUETS/DEUDON Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 9:44 6/25/2020 11:48 2:03:18 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO554 OK Back in service with the main site INC396750 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 3:56 6/25/2020 12:29 8:33:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified 7 gallons gasoline is added on the backup genset INC396379 HAIDO246 SARTHE_45 Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/24/2020 14:37 6/25/2020 12:41 22:03:58 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Fuel issue) Fuel Delivery Delay Site back on air after refueling INC396791 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 9:14 6/25/2020 12:47 3:32:08 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK Genset maintenance has been performed then genset restarted INC396927 HAIDO622 BIZOTON_ 61 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/25/2020 11:15 6/25/2020 12:10 0:54:53 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fail to start due battery starter issue OK Genset restarted with another battery INC396918 HDO245 VILLAGE RAPATRIE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 10:28 6/25/2020 13:24 2:55:19 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC396708 HAIDO203 FONTAMARA_43 Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/24/2020 21:40 6/25/2020 13:31 15:50:24 5:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC397010 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 13:15 6/25/2020 16:39 3:23:43 6:00:00 Compliant Power Generator failure (High temperature) (High temperature) OK 1 Gallon of coolant added INC396062 HDO580 SOLEIL _17 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 13:10 6/25/2020 17:22 28:11:24 7:00:00 Not Compliant Power Generator failure (Head cylinder) Faulty Head cylinder. Need to be justified RCA and resolution details to be provided by the contractor INC396980 HAIDO157 COLLEGE_BON_COEUR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 15:33 6/25/2020 17:26 1:52:44 8:00:00 Compliant Power Generator failure (Indeterminate) Refurbished genset is faulty. OK RCA and resolution details to be provided by the contractor INC397031 HDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 14:35 6/25/2020 18:16 3:40:22 9:00:00 Compliant Power Generator failure (High temperature) (High temperature) OK 1 Gallon of coolant added INC396659 HDC165 PEROU_GROS_MORNE Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 6/25/2020 6:55 9:17:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC396659 HDC162 BIVAC Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 6/25/2020 6:55 9:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC165. Cascaded Back on air with the main site INC396659 HDC175 DAVI Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 6/25/2020 6:55 9:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC165. Cascaded Back on air with the main site INC396659 HDC372 TERRE_NEUVE Artibonite Ericsson 2G D Talkpool 6/24/2020 21:38 6/25/2020 6:55 9:17:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC165. Cascaded Back on air with the main site INC396728 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/25/2020 0:14 6/25/2020 8:35 8:21:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC396682 HDN212 LA_TANNERIE Nord Ericsson 2G D Talkpool 6/25/2020 2:06 6/25/2020 8:30 6:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC396682 HDN213 GDE_RIVIERE_DU_NORD Nord Ericsson 2G+3G B Talkpool 6/25/2020 5:34 6/25/2020 8:30 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN212. Cascaded Back on air with the main site INC396682 HDN317 LAMNY Nord Ericsson 2G D Talkpool 6/25/2020 5:34 6/25/2020 8:30 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN212. Cascaded Back on air with the main site INC396691 HAIDN040 VAUDREUIL 4VEH Nord ZTE 2G+3G B Talkpool 6/25/2020 3:39 6/25/2020 8:37 4:58:12 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified 1 gallon of oil added and restart genset with another battery. INC396585 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/24/2020 18:46 6/25/2020 8:54 14:08:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC396333 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/25/2020 6:06 6/25/2020 8:54 2:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318. Cascaded Back on air with the main site INC396333 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/25/2020 6:06 6/25/2020 9:23 3:17:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC396553 HDO331 PETIT_BOIS Ouest Ericsson 3G A Talkpool 6/24/2020 16:48 6/25/2020 11:39 18:50:44 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Spare DUW replaced INC396647 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/25/2020 6:06 6/25/2020 9:14 3:08:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC396289 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/25/2020 6:06 6/25/2020 9:14 3:08:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC396777 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 8:26 6/25/2020 11:00 2:33:37 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC396497 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/24/2020 17:40 6/25/2020 11:00 17:20:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar System fail Need to be justified Site with the sunrise INC396695 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/25/2020 4:26 6/25/2020 11:35 7:09:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details to be provided by the contractor INC396695 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/25/2020 4:26 6/25/2020 11:35 7:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264. Cascaded Back on air with the main site INC396695 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/25/2020 4:26 6/25/2020 11:35 7:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264. Cascaded Back on air with the main site INC396695 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/25/2020 4:26 6/25/2020 11:35 7:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC264. Cascaded Back on air with the main site INC396785 HDN306 MOLINE_ACUL DU NORD Nord Ericsson 2G D Talkpool 6/25/2020 9:06 6/25/2020 11:42 2:35:38 4:00:00 Compliant Power Generator failure (Indeterminate) Genset failed to start OK alarm was reset and genset restarted INC396921 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/25/2020 10:45 6/25/2020 12:31 1:45:54 4:00:00 Compliant Power Generator failure (High temperature) High temperature failed OK 1 gallon of coolant, 0.5 gallon of oil added INC396921 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/25/2020 10:45 6/25/2020 12:31 1:45:54 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC244. Cascaded Back on air with the main site Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC396681 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC396681 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC396681 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Talkpool 6/25/2020 2:02 6/25/2020 7:50 5:47:43 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDS244 Cascaded Site is back in service with the main site INC394320 HGA017 CHALON Nippes Ericsson 2G A Digicel 6/19/2020 22:18 6/25/2020 10:41 132:22:08 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifier issue Spare RCA and resolution details still pending from the contractor INC396906 HDO377 NAN_COLLINE Ouest Ericsson 2G A Talkpool 6/25/2020 9:58 6/25/2020 11:55 1:56:38 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC395925 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D Talkpool 6/23/2020 14:35 6/25/2020 14:48 48:13:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare DUG has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 18:32:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 00:32:04 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 8 7 3 15 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 6 1 0 23 ZTE 2 2 0 0 3 Huawei 7 7 7 2 7 Network 28 15 8 2 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 3 4 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 719:04:36 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 298:07:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 177:25:36 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 120:51:36 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 114:04:36 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done tonight INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 100:39:36 Power Generator Failure (Engine Knocking ) Engine broken, need to be replaced. Follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 95:53:36 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 78:39:36 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 55:07:36 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 49:24:36 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 47:34:36 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C Talkpool 6/24/2020 17:34 26:55:36 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/25/2020 8:46 11:43:36 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396780 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 6/25/2020 8:46 11:43:36 Fuel Generator failure (Fuel issue) Rescue is ongoing, ETR to be provided INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 11:29:36 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 9:19:36 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. INC397053 HGA011 ANSE_A_VEAU Nippes Ericsson 2G B Talkpool 6/25/2020 16:22 4:07:36 Power Generator failure (Indeterminate) Team is waiting for access INC397053 HGA013 PT_TROU_NIPPES Nippes Ericsson 3G B Talkpool 6/25/2020 16:22 4:07:36 Dependent Affected by the power issue at the main site Affected by HGA011 INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 3:27:36 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 3:23:36 Power Generator failure (Indeterminate) Team is working on site. INC396999 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 6/25/2020 17:06 3:23:36 Power Generator failure (Indeterminate) Team is informed, ETA 8:40 PM INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 3:23:36 Dependent Affected by the power issue at the main site Affected by HDN245 INC397104 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/25/2020 17:22 3:07:36 Power Generator failure (Indeterminate) Team is informed, ETA 8:00 PM expired more update is expected from team. INC397101 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/25/2020 17:26 3:03:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 2:18:36 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 8:30 PM INC397082 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/25/2020 18:50 1:39:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397116 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/25/2020 18:50 1:39:36 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397116 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/25/2020 18:50 1:39:36 Dependent Affected by the power issue at the main site Affected by HDC318 INC397122 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 19:07 1:22:36 Power Generator failure (Indeterminate) Team is informed , ETA 9:45PM INC397094 HDO061 THOMASSIN_38 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 19:19 1:10:36 Power Generator failure (Indeterminate) Team is informed , ETA 9:30PM INC397094 HAIDO058 Corvilette_Thomassin4 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 19:19 1:10:36 Dependent Affected by the power issue at the main site Attached to HDO061 INC397096 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 19:30 0:59:36 Power Generator failure (Indeterminate) Team is informed , ETA 10:15PM INC397125 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/25/2020 19:44 0:45:36 Power Generator failure (Indeterminate) Team is informed , ETA 8:40PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 26th INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Talkpool Access issue solved, and concerned team will reach the site for corrective action. Security Next Update June 26th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 19:53:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 01:53:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 439:29:42 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 431:37:42 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 308:25:42 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 182:28:42 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 176:01:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 59:51:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 59:51:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 59:06:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 53:29:42 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/24/2020 8:50 37:01:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 15:29:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 14:01:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397041 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/25/2020 9:42 12:09:42 RBS RBS Fault (Indeterminate) Team is informed. ETA 9:30 PM INC396949 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:04 10:47:42 RBS RBS Fault (DUS failure) New DUS, installation not yet completed. INC396957 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/25/2020 13:16 8:35:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC397076 HDC201 MONT_CARMEL Centre Ericsson 2G A Talkpool 6/25/2020 18:30 3:21:42 RBS RBS Fault (Indeterminate) Sector T down. Team cannot provide update. INC397087 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/25/2020 18:55 2:56:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 20:50:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 02:50:28 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 2 7 3 17 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 8 1 0 29 ZTE 0 0 0 0 0 Huawei 0 0 0 0 0 Network 26 8 1 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 13 2 0 4 10 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 300:07:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 179:25:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 122:51:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 102:39:53 Power Generator Failure (Engine Knocking ) Engine broken, need to be replaced. Follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 97:53:53 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 80:39:53 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 57:07:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 51:24:53 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/24/2020 17:34 28:55:53 Fuel Generator failure (Fuel issue) Fuel team is informed 6/25/2020 8:50 PM. ETR to be provided by them. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/25/2020 8:46 13:43:53 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 13:29:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 11:19:53 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. INC397053 HGA011 ANSE_A_VEAU Nippes Ericsson 2G+3G B O&M FUEL 6/25/2020 16:22 6:07:53 Fuel Generator failure (Fuel issue) Fuel team is informed 6/25/2020 9:04 PM. ETR to be provided by them. INC397053 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G B O&M FUEL 6/25/2020 16:22 6:07:53 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 5:23:53 Power Generator failure (Indeterminate) Team is still working on site. INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 5:23:53 Dependent Affected by the power issue at the main site Affected by HDN245 INC397082 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/25/2020 18:50 3:39:53 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397127 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 19:46 2:43:53 Transmission Transmission (Indeterminate) Tx team has been requested, team is waiting for access INC397201 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 6/25/2020 20:34 1:55:53 Power Generator failure (Indeterminate) Team is aware, ETA 12:00AM. INC397201 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 6/25/2020 20:34 1:55:53 Dependent Affected by the power issue at the main site Affected by HDN215 INC397201 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/25/2020 20:34 1:55:53 Dependent Affected by the power issue at the main site Affected by HDN215 INC397134 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/25/2020 20:54 1:35:53 Power Generator failure (Indeterminate) Team has been informed, ETA 12:10AM. INC397134 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/25/2020 20:54 1:35:53 Dependent Affected by the power issue at the main site Affected by HDC154 INC397212 HGA017 CHALON Nippes Ericsson 2G A Talkpool 6/25/2020 21:26 1:03:53 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397053 HGA033 CANAL_BOUTE Nippes Ericsson 2G D O&M FUEL 6/25/2020 21:34 0:55:53 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397053 HGA012 BACONOIS Nippes Ericsson 2G D O&M FUEL 6/25/2020 21:34 0:55:53 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397053 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C O&M FUEL 6/25/2020 21:34 0:55:53 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397053 HGA044 ABRAHAM Nippes Ericsson 2G D O&M FUEL 6/25/2020 21:34 0:55:53 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397053 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D O&M FUEL 6/25/2020 21:34 0:55:53 Dependent Affected by Fuel issue at the main site Affected by HGA011 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 22:31:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 04:31:20 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 8 6 4 12 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 9 1 0 24 ZTE 2 2 0 0 2 Huawei 4 4 4 0 4 Network 27 15 5 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 3 0 3 8 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 723:03:06 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 302:06:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 181:24:06 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 124:50:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 118:03:06 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done tonight INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 104:38:06 Power Generator Failure (Engine Knocking ) Engine broken, need to be replaced. Follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 99:52:06 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 82:38:06 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 59:06:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 53:23:06 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 51:33:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/24/2020 17:34 30:54:06 Fuel Generator failure (Fuel issue) Fuel team is informed 6/25/2020 8:50 PM. ETR to be provided by them. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 15:28:06 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 13:18:06 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC397053 HGA011 ANSE_A_VEAU Nippes Ericsson 2G+3G B O&M FUEL 6/25/2020 16:22 8:06:06 Fuel Generator failure (Fuel issue) Fuel team is informed 6/25/2020 9:04 PM. ETR to be provided by them. INC397053 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G B O&M FUEL 6/25/2020 16:22 8:06:06 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 7:26:06 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 7:22:06 Power Generator failure (Indeterminate) Engine knocking suspected, more update is expected from team. INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 7:22:06 Dependent Affected by the power issue at the main site Affected by HDN245 INC397101 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/25/2020 17:26 7:02:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 18:11 6:17:06 Power Generator failure (Indeterminate) No access at night due to the site located in a private property. Team will reach the site 6/26/2020 , ETA 8:00AM INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 3:45:06 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC397212 HGA017 CHALON Nippes Ericsson 2G+3G A Talkpool 6/25/2020 21:26 3:02:06 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397053 HGA033 CANAL_BOUTE Nippes Ericsson 2G D O&M FUEL 6/25/2020 21:34 2:54:06 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397053 HGA012 BACONOIS Nippes Ericsson 2G D O&M FUEL 6/25/2020 21:34 2:54:06 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397053 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C O&M FUEL 6/25/2020 21:34 2:54:06 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397053 HGA044 ABRAHAM Nippes Ericsson 2G D O&M FUEL 6/25/2020 21:34 2:54:06 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397053 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D O&M FUEL 6/25/2020 21:34 2:54:06 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397221 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 6/25/2020 22:54 1:34:06 Power Generator failure (Indeterminate) Team is on site. INC397221 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 6/25/2020 22:54 1:34:06 Dependent Affected by the power issue at the main site Affected by HDN105 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Thu Jun 25 22:39:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 04:39:16 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 442:16:43 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 434:24:43 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 311:12:43 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 185:15:43 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 178:48:43 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 62:38:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 62:38:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 61:53:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 56:16:43 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 18:16:43 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 16:48:43 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 14:18:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396949 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:04 13:34:43 RBS RBS Fault (DUS failure) New DUS, installation not yet completed. INC396957 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/25/2020 13:16 11:22:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396502 HDC268 DESARMES Artibonite Ericsson 2G D Talkpool 6/25/2020 19:34 5:04:43 RBS RBS Fault (Fiber cable failure) Fiber cable faulty,spare need to be replaced. ETR to be provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From JeanRosebert.Dorcely at digicelgroup.com Thu Jun 25 23:15:32 2020 From: JeanRosebert.Dorcely at digicelgroup.com (Jean Rosebert Dorcely) Date: Fri, 26 Jun 2020 05:15:32 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 9 6 4 14 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 23 9 2 0 26 ZTE 2 2 0 0 2 Huawei 5 5 5 1 5 Network 30 16 7 1 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 18 3 0 4 8 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 723:48:58 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 302:51:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 182:09:58 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 125:35:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 118:48:58 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done tonight INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 105:23:58 Power Generator Failure (Engine Knocking ) Engine broken, need to be replaced. Follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 100:37:58 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 83:23:58 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 59:51:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 54:08:58 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 52:18:58 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/24/2020 17:34 31:39:58 Fuel Generator failure (Fuel issue) Fuel team is informed 6/25/2020 8:50 PM. ETR to be provided by them. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 16:13:58 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 14:03:58 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC397053 HGA011 ANSE_A_VEAU Nippes Ericsson 2G+3G B O&M FUEL 6/25/2020 16:22 8:51:58 Fuel Generator failure (Fuel issue) Fuel team is informed 6/25/2020 9:04 PM. ETR to be provided by them. INC397053 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G B O&M FUEL 6/25/2020 16:22 8:51:58 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 8:11:58 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 8:07:58 Power Generator failure (Indeterminate) Engine knocking suspected, more update is expected from team. INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 8:07:58 Dependent Affected by the power issue at the main site Affected by HDN245 INC397101 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/25/2020 17:26 7:47:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 7:02:58 Power Generator failure (Indeterminate) No access at night due to the site located in a private property. Team will reach the site 6/26/2020 , ETA 8:00AM INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 4:30:58 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC397212 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/25/2020 21:26 3:47:58 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397053 HGA033 CANAL_BOUTE Nippes Ericsson 2G D O&M FUEL 6/25/2020 21:34 3:39:58 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397053 HGA012 BACONOIS Nippes Ericsson 2G D O&M FUEL 6/25/2020 21:34 3:39:58 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397053 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C O&M FUEL 6/25/2020 21:34 3:39:58 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397053 HGA044 ABRAHAM Nippes Ericsson 2G D O&M FUEL 6/25/2020 21:34 3:39:58 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397053 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D O&M FUEL 6/25/2020 21:34 3:39:58 Dependent Affected by Fuel issue at the main site Affected by HGA011 INC397107 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/25/2020 22:20 2:53:58 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397221 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 6/25/2020 22:54 2:19:58 Transmission Transmission (Indeterminate) Tx team has been requested, team is aware ETA to be provided. INC397221 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 6/25/2020 22:54 2:19:58 Dependent Affected by the Transmission issue at the main site Affected by HDN105 INC397225 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 23:58 1:15:58 Power Generator failure (Indeterminate) Talkpool does not manage team to reach the site. INC397164 HDO668 BAS PEU DE CHOSE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 0:08 1:05:58 Power Generator failure (Indeterminate) Team working on site ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 01:20:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 07:20:10 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 9 5 4 12 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 7 2 0 22 ZTE 2 2 0 0 3 Huawei 5 5 5 0 5 Network 26 14 7 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 5 3 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 725:53:12 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 304:56:12 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 184:14:12 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 127:40:12 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 120:53:12 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done tonight INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 107:28:12 Power Generator Failure (Engine Knocking ) Engine broken, need to be replaced. Follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 102:42:12 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 85:28:12 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 61:56:12 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 56:13:12 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 54:23:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/24/2020 17:34 33:44:12 Fuel Generator failure (Fuel issue) Fuel team is informed 6/25/2020 8:50 PM. ETR to be provided by them. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 18:18:12 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 16:08:12 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 10:16:12 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 10:12:12 Power Generator failure (Indeterminate) Engine knocking suspected, more update is expected from team. INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 10:12:12 Dependent Affected by the power issue at the main site Affected by HDN245 INC397101 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/25/2020 17:26 9:52:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 18:11 9:07:12 Power Generator failure (Indeterminate) No access at night due to the site located in a private property. Team will reach the site 6/26/2020 , ETA 8:00AM INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 6:35:12 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC397212 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/25/2020 21:26 5:52:12 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397107 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/25/2020 22:20 4:58:12 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397221 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 6/25/2020 22:54 4:24:12 Transmission Transmission (Indeterminate) Tx team has been requested, team is aware ETA 4:00AM. INC397221 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 6/25/2020 22:54 4:24:12 Dependent Affected by the Transmission issue at the main site Affected by HDN105 INC397225 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 23:58 3:20:12 Power Generator failure (Indeterminate) Team has been informed, ETA 6:00AM. INC397164 HDO668 BAS PEU DE CHOSE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 0:08 3:10:12 Transmission Transmission (Indeterminate) No power issue found , Tx Team will reach the site , ETA not yet available INC397234 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/26/2020 1:26 1:52:12 Power Generator failure (Indeterminate) Team is aware, ETA 5:00AM. INC397170 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 2:33 0:45:12 Power Generator failure (Indeterminate) Owner turned off the genset due to noise, he will restart it at 7:00 AM INC397167 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/26/2020 2:50 0:28:12 Power Generator failure (Indeterminate) Team is informed. ETA not yet available INC397167 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/26/2020 2:50 0:28:12 Dependent Affected by the power issue at the main site Affected by HDO389 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 01:25:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 07:25:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 445:01:08 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 437:09:08 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 313:57:08 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 188:00:08 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 181:33:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 65:23:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 65:23:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 64:38:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 59:01:08 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 21:01:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 19:33:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 17:03:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396949 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:04 16:19:08 RBS RBS Fault (DUS failure) New DUS, installation not yet completed. INC396957 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/25/2020 13:16 14:07:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396502 HDC268 DESARMES Artibonite Ericsson 2G D Talkpool 6/25/2020 19:34 7:49:08 RBS RBS Fault (Fiber cable failure) Fiber cable faulty, spare need to be replaced. ETR to be provided. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 02:19:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 08:19:27 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 9 6 5 14 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 7 2 0 24 ZTE 2 2 0 0 4 Huawei 6 6 6 1 6 Network 29 15 8 1 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 2 0 5 3 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 726:45:09 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 305:48:09 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 185:06:09 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 128:32:09 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 121:45:09 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 108:20:09 Power Generator Failure (Engine Knocking ) Engine broken, need to be replaced. Follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 103:34:09 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 86:20:09 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 62:48:09 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 57:05:09 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 55:15:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/24/2020 17:34 34:36:09 Fuel Generator failure (Fuel issue) Fuel team is informed 6/25/2020 8:50 PM. ETR to be provided by them. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 19:10:09 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 17:00:09 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 11:08:09 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 11:04:09 Power Generator failure (Indeterminate) Engine knocking suspected, more update is expected from team. INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 11:04:09 Dependent Affected by the power issue at the main site Affected by HDN245 INC397101 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/25/2020 17:26 10:44:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 9:59:09 Power Generator failure (Indeterminate) No access at night due to the site located in a private property. Team will reach the site 6/26/2020 , ETA 8:00AM INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 7:27:09 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC397212 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/25/2020 21:26 6:44:09 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397107 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/25/2020 22:20 5:50:09 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397221 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 6/25/2020 22:54 5:16:09 Transmission Transmission (Indeterminate) Tx team has been requested, team is aware ETA 4:00AM. INC397221 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 6/25/2020 22:54 5:16:09 Dependent Affected by the Transmission issue at the main site Affected by HDN105 INC397225 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 23:58 4:12:09 Power Generator failure (Indeterminate) Team has been imformed, ETA 6:00AM. INC397164 HDO668 BAS PEU DE CHOSE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 0:08 4:02:09 Transmission Transmission (Indeterminate) No power issue found , Tx Team is on site waiting for acess INC397234 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/26/2020 1:26 2:44:09 Power Generator failure (Indeterminate) Team is aware, ETA 5:00AM. INC397170 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 2:33 1:37:09 Power Generator failure (Indeterminate) Owner turned off the genset due to noise, he will restart it at 7:00 AM INC397167 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/26/2020 2:50 1:20:09 Power Generator failure (Indeterminate) Team is informed. ETA 5:00 AM INC397167 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/26/2020 2:50 1:20:09 Dependent Affected by the power issue at the main site Affected by HDO389 INC397177 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 3:10 1:00:09 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397178 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/26/2020 3:17 0:53:09 Power Generator failure (Indeterminate) Team is informed. ETA 6:18 AM INC397182 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 6/26/2020 3:42 0:28:09 Power Generator failure (Indeterminate) Team has been imformed, ETA to be provided. INC397180 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 3:45 0:25:09 Power Generator failure (Indeterminate) Team is informed , ETA not yet provide ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 04:21:13 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 10:21:13 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 447:57:59 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/20 22:14 8:59:27 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 316:53:59 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/20 7:23 8:59:27 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 184:29:59 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 68:19:59 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/20 10:00 8:59:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/20 10:45 8:59:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 61:57:59 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 23:57:59 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 22:29:59 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/20 10:20 8:59:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396949 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 6/25/20 11:04 8:59:27 RBS RBS Fault (DUS failure) New DUS, installation not yet completed. INC396502 HDC268 DESARMES Artibonite Ericsson 2G D Talkpool 6/25/20 19:34 8:59:27 RBS RBS Fault (Fiber cable failure) Fiber cable faulty,spare need to be replaced. ETR to be provided. INC397203 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/25/20 20:44 8:59:27 RBS RBS Fault (Indeterminate) Tx team will reach site 6/26/2020 ETA to be provided. INC397087 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/25/20 21:17 8:59:27 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC397249 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 6/26/20 5:18 8:59:27 Power Power Failure (Indeterminate) Team has been informed, ETA 8:00AM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 05:18:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 11:18:54 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 26th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 26th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 729:42:16 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 308:45:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 188:03:16 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 131:29:16 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 124:42:16 Power Generator Failure (Engine Knocking ) New genset approved, The replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 111:17:16 Power Generator Failure (Engine Knocking ) Engine broken, need to be replaced. Follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 106:31:16 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 89:17:16 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 65:45:16 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 60:02:16 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR to be provided by TP on 6/25/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 58:12:16 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/24/2020 17:34 37:33:16 Fuel Generator failure (Fuel issue) Fuel team is informed 6/25/2020 8:50 PM. ETR to be provided by them. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/25/2020 8:46 22:21:16 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 22:07:16 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:10 19:57:16 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 14:05:16 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 14:01:16 Power Generator failure (Indeterminate) Engine knocking suspected, more update is expected from team. INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 14:01:16 Dependent Affected by the power issue at the main site Affected by HDN245 INC397101 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/25/2020 17:26 13:41:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 18:11 12:56:16 Power Generator failure (Indeterminate) No access at night due to the site located in a private property. Team will reach the site 6/26/2020 , ETA 8:00AM INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 10:24:16 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC397212 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/25/2020 21:26 9:41:16 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397107 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/25/2020 22:20 8:47:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397225 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 23:58 7:09:16 Power Generator failure (Indeterminate) Team is working on site. INC397164 HDO668 BAS PEU DE CHOSE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 0:08 6:59:16 Transmission Transmission (Indeterminate) Access issue on site , Team will back on site ,ETA 7:15AM INC397234 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/26/2020 1:26 5:41:16 Power Generator failure (Indeterminate) Team is aware, ETA 5:00AM expired team cannot provide update. New ETA 7:00AM. INC397177 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 3:10 3:57:16 Power Generator failure (Indeterminate) Portable genset is out of fuel. ETA 7:20 AM INC397178 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/26/2020 3:17 3:50:16 Power Generator failure (Indeterminate) Team is waiting for access INC397182 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 6/26/2020 3:42 3:25:16 Power Generator failure (Indeterminate) Team has been informed, ETA 7:30AM.. INC397180 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 3:45 3:22:16 Power Generator failure (Indeterminate) ETA expired , new ETA 7:15AM INC397248 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 6/26/2020 5:09 1:58:16 Power Generator failure (Indeterminate) Team is informed. ETA 8:14 AM INC397248 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 6/26/2020 5:09 1:58:16 Dependent Affected by the power issue at the main site Affected by HDS118 INC397248 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/26/2020 5:09 1:58:16 Dependent Affected by the power issue at the main site Affected by HDS118 INC397187 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/26/2020 5:10 1:57:16 Power Generator failure (Indeterminate) Team has been informed, ETA 7:15PM. INC397189 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 6/26/2020 5:21 1:46:16 Power Generator failure (Indeterminate) Team is informed. ETA 7:15 AM INC397087 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/26/2020 6:06 1:01:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397082 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/26/2020 6:06 1:01:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397116 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/26/2020 6:06 1:01:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397116 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/26/2020 6:06 1:01:16 Dependent Affected by the power issue at the main site Affected by HDC318 INC397101 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 6:06 1:01:16 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/20 14:22 448:45:16 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/20 22:14 440:53:16 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/20 1:26 317:41:16 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/20 7:23 191:44:16 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/20 13:50 185:17:16 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/20 10:00 69:07:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/20 10:00 69:07:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/20 10:45 68:22:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/20 16:22 62:45:16 RBS RBS Fault (RUS failure) Faulty RUS01B3 needed to be replaced. Spare not yet available INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/20 6:22 24:45:16 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/20 7:50 23:17:16 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/20 10:20 20:47:16 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396949 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 6/25/20 11:04 20:03:16 RBS RBS Fault (DUS failure) New DUS, installation not yet completed. INC396502 HDC268 DESARMES Artibonite Ericsson 2G D Talkpool 6/25/20 19:34 11:33:16 RBS RBS Fault (Fiber cable failure) Fiber cable faulty,spare need to be replaced. ETR to be provided. INC397203 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/25/20 20:44 10:23:16 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare needed. ETR to be provided. INC397249 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 6/26/20 5:18 1:49:16 Power Power Failure (Indeterminate) Team has been informed, ETA 8:00AM. Site temporarily halted due to not able to resolve the issue Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC396962 HDO257 POLO _INN_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 13:24 6/25/2020 19:19 5:55:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Fail to start due to starter battery Faulty Need to be justified starter battery replacement,restart the genset INC397099 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/24/2020 18:41 6/25/2020 19:19 24:38:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Fuel issue) Fuel Delivery Delay Refueling done, power team bleed and restart genset INC397125 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/25/2020 19:44 6/25/2020 20:23 0:39:00 4:00:00 Compliant Power Generator failure (Breaker Tripped) DC breaker tripped OK reset breaker INC397096 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 19:30 6/25/2020 21:27 1:57:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fail to start due to starter battery Faulty OK restart with another battery INC397122 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/25/2020 19:07 6/25/2020 21:39 2:32:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fail to start due to starter battery Faulty OK restart with another battery INC397094 HDO061 THOMASSIN_38 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 19:19 6/25/2020 21:35 2:16:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) emergency button press OK reset alarm and restart the genset INC397094 HAIDO058 Corvilette_Thomassin4 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 19:19 6/25/2020 21:35 2:16:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO061 OK Back in service with the main site INC396982 HDO384 RUELLE_GUIRAUD Ouest Ericsson 2G B Talkpool 6/25/2020 16:42 6/25/2020 20:18 3:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC396982 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/25/2020 16:42 6/25/2020 20:18 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Site is back in service with the main site INC396982 HGA019 LEBRUN Nippes Ericsson 2G D Talkpool 6/25/2020 16:42 6/25/2020 20:18 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Site is back in service with the main site INC396852 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/25/2020 10:07 6/25/2020 22:14 12:07:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Rescueded and genset restarted INC396700 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/25/2020 13:53 6/25/2020 22:34 8:41:00 4:00:00 Not Compliant Transmission Transmission (PSU Faulty) PSU suspected faulty. Need to be justified PSU has been replaced INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/25/2020 8:46 6/25/2020 23:02 14:16:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC397053 HGA011 ANSE_A_VEAU Nippes Ericsson 2G+3G B O&M FUEL 6/25/2020 16:22 6/26/2020 1:30 9:08:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Need to be justified Rescueded and genset restarted INC397053 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G B O&M FUEL 6/25/2020 16:22 6/26/2020 1:30 9:08:00 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HGA011 Cascaded Site is back in service with the main site INC397053 HGA033 CANAL_BOUTE Nippes Ericsson 2G D O&M FUEL 6/25/2020 21:34 6/26/2020 1:30 3:56:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HGA011 Cascaded Site is back in service with the main site INC397053 HGA012 BACONOIS Nippes Ericsson 2G D O&M FUEL 6/25/2020 21:34 6/26/2020 1:30 3:56:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HGA011 Cascaded Site is back in service with the main site INC397053 HGA010 GDE_RIVIERE_NIPPES Nippes Ericsson 2G C O&M FUEL 6/25/2020 21:34 6/26/2020 1:30 3:56:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HGA011 Cascaded Site is back in service with the main site INC397053 HGA044 ABRAHAM Nippes Ericsson 2G D O&M FUEL 6/25/2020 21:34 6/26/2020 1:30 3:56:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HGA011 Cascaded Site is back in service with the main site INC397053 HDO415 PLAINE LA SOURCE Ouest Ericsson 2G D O&M FUEL 6/25/2020 21:34 6/26/2020 1:30 3:56:00 4:00:00 Compliant Dependent Affected by Fuel issue at the main site Affected by HGA011 Cascaded Site is back in service with the main site INC397167 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/26/2020 2:50 6/26/2020 5:49 2:59:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC397167 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/26/2020 2:50 6/26/2020 5:49 2:59:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO389 Cascaded Site is back in service with the main site INC397170 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 2:33 6/26/2020 6:30 3:57:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Watchman start the genset INC397072 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/25/2020 18:00 6/25/2020 20:00 2:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up without intervention from power team. INC397104 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/25/2020 17:22 6/25/2020 20:40 3:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC396780 HDO346 GERMAIN Ouest Ericsson 2G D O&M FUEL 6/25/2020 8:46 6/25/2020 21:02 12:16:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Site out of fuel Fuel Delivery Delay Fuel added and site back up. INC396999 HDN267 VALLIERES Nord-Est Ericsson 2G D Talkpool 6/25/2020 17:06 6/25/2020 21:20 4:14:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Faulty starter battery Need to be justified Starter battery replaced and genset restarted. INC397201 HDN215 ST_RAPHAEL Nord Ericsson 2G+3G B Talkpool 6/25/2020 20:34 6/26/2020 23:15 26:41:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC397201 HDN239 ST_RAPHAEL_II Nord Ericsson 2G D Talkpool 6/25/2020 20:34 6/26/2020 23:15 26:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN215 Cascaded Back on air with the main site INC397201 HDN243 BOIS_NEUF Nord Ericsson 2G D Talkpool 6/25/2020 20:34 6/26/2020 23:15 26:41:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN215 Cascaded Back on air with the main site INC397127 HDN116 PARC_NELSON Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 19:46 6/25/2020 23:32 3:46:00 4:00:00 Compliant RBS RBS Fault (AMM failure) Faulty AMM. Spare AMM replaced and site back up. INC397134 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/25/2020 20:54 6/25/2020 23:54 3:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC397134 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/25/2020 20:54 6/25/2020 23:54 3:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC154 Cascaded Back on air with the main site INC397239 HDN164 NAN_BINGO Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 2:42 6/26/2020 3:55 1:13:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site up by itself. INC397221 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 6/25/2020 22:54 6/26/2020 6:05 7:11:00 4:00:00 Not Compliant Transmission Transmission (MMU failure) Faulty MMU Spare MMU replaced and site back up. INC397221 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 6/25/2020 22:54 6/26/2020 6:05 7:11:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDN105 Cascaded Back on air with the main site Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC396847 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G B Talkpool 6/25/2020 10:06 6/26/2020 8:43 22:37:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC396982 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/25/2020 16:42 6/25/2020 20:18 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Site is back in service with the main site INC396982 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/25/2020 16:42 6/25/2020 20:18 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Site is back in service with the main site INC396982 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/25/2020 16:42 6/25/2020 20:18 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Site is back in service with the main site INC396982 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 6/25/2020 16:42 6/25/2020 20:18 3:36:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO384 Cascaded Site is back in service with the main site INC397041 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/25/2020 9:42 6/26/2020 1:30 15:48:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC396819 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/25/2020 4:50 6/25/2020 19:50 15:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified OVP has been by passed. INC397076 HDC201 MONT_CARMEL Centre Ericsson 2G A Talkpool 6/25/2020 18:30 6/25/2020 21:25 2:55:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RUS has been reset. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 06:35:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 12:35:43 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 7 9 4 20 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 7 2 0 28 ZTE 7 7 3 0 7 Huawei 5 5 5 1 5 Network 37 19 10 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 4 4 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 730:45:30 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 309:59:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 189:16:39 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 132:32:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 125:48:47 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 112:30:48 Power Generator Failure (Engine Knocking ) Engine broken, need to be replaced. Follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 107:38:15 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 90:24:15 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 66:59:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 61:09:15 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR is postponed by TP for the 06/26/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 59:15:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/24/2020 17:34 38:39:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/25/2020 at 8:50 PM. ETR to be provided by them. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 25:08:51 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/25/2020 8:46 23:28:15 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 23:20:47 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 15:14:37 Power Generator failure (Indeterminate) Engine knocking suspected, more update is expected from team. INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 15:14:37 Dependent Affected by the power issue at the main site Affected by HDN245 INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 15:12:12 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 13:58:49 Power Generator failure (Indeterminate) No access at night due to the site located in a private property. Team will reach the site 6/26/2020 , ETA 8:00AM INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 11:26:49 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC397212 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/25/2020 21:26 10:47:50 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397107 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/25/2020 22:20 10:00:48 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397164 HDO668 BAS PEU DE CHOSE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 0:08 8:01:49 Transmission Transmission (Indeterminate) Access issue on site , Team will back on site ,ETA 8:15AM INC397187 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/26/2020 5:10 3:10:48 Power Generator failure (Indeterminate) Team is on site INC397248 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 6/26/2020 5:09 3:05:11 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC397248 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 6/26/2020 5:09 3:05:11 Dependent Affected by the power issue at the main site Affected by HDS118 INC397248 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/26/2020 5:09 3:05:11 Dependent Affected by the power issue at the main site Affected by HDS118 INC397189 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 6/26/2020 5:21 2:53:06 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC397087 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/26/2020 6:06 2:15:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397082 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/26/2020 6:06 2:15:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397116 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/26/2020 6:06 2:15:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397116 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/26/2020 6:06 2:15:08 Dependent Affected by the power issue at the main site Affected by HDC318 INC397101 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 6:06 2:15:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396957 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 6:06 2:15:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397257 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 6/26/2020 6:46 1:34:45 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397303 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 6:45 1:28:37 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC397261 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/26/2020 6:58 1:15:39 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:15 AM INC397262 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/26/2020 7:02 1:11:52 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC397313 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 7:46 0:34:45 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397322 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:02 0:18:18 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 06:37:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 12:37:07 +0000 Subject: [Rantt] Recall: NOC hourly report at 09:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 09:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Fri Jun 26 06:37:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 12:37:18 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 7 9 4 20 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 7 2 0 28 ZTE 7 7 3 0 7 Huawei 5 5 5 1 5 Network 37 19 10 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 4 4 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 730:45:30 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 309:59:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 189:16:39 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 132:32:03 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 125:48:47 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 112:30:48 Power Generator Failure (Engine Knocking ) Engine broken, need to be replaced. Follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 107:38:15 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 90:24:15 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 66:59:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 61:09:15 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR is postponed by TP for the 06/26/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 59:15:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/24/2020 17:34 38:39:52 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/25/2020 at 8:50 PM. ETR to be provided by them. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 25:08:51 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/25/2020 8:46 23:28:15 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 23:20:47 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 15:14:37 Power Generator failure (Indeterminate) Engine knocking suspected, more update is expected from team. INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 15:14:37 Dependent Affected by the power issue at the main site Affected by HDN245 INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 15:12:12 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 13:58:49 Power Generator failure (Indeterminate) No access at night due to the site located in a private property. Team will reach the site 6/26/2020 , ETA 8:00AM INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 11:26:49 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC397212 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/25/2020 21:26 10:47:50 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397107 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/25/2020 22:20 10:00:48 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397164 HDO668 BAS PEU DE CHOSE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 0:08 8:01:49 Transmission Transmission (Indeterminate) Access issue on site , Team will back on site ,ETA 8:15AM INC397187 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/26/2020 5:10 3:10:48 Power Generator failure (Indeterminate) Team is on site INC397248 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 6/26/2020 5:09 3:05:11 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC397248 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 6/26/2020 5:09 3:05:11 Dependent Affected by the power issue at the main site Affected by HDS118 INC397248 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/26/2020 5:09 3:05:11 Dependent Affected by the power issue at the main site Affected by HDS118 INC397189 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 6/26/2020 5:21 2:53:06 Power Generator failure (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC397087 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/26/2020 6:06 2:15:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397082 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/26/2020 6:06 2:15:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397116 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/26/2020 6:06 2:15:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397116 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/26/2020 6:06 2:15:08 Dependent Affected by the power issue at the main site Affected by HDC318 INC397101 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 6:06 2:15:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396957 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 6:06 2:15:08 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397257 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 6/26/2020 6:46 1:34:45 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397303 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 6:45 1:28:37 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC397261 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/26/2020 6:58 1:15:39 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:15 AM INC397262 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/26/2020 7:02 1:11:52 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC397313 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 7:46 0:34:45 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397322 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:02 0:18:18 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 07:54:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 13:54:43 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 11 8 4 18 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 9 1 0 25 ZTE 7 7 3 0 7 Huawei 9 8 8 1 9 Network 35 24 12 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 1 0 6 7 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 731:46:05 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 310:47:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 190:05:17 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 133:32:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 127:12:43 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 113:19:26 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 109:02:11 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 91:48:11 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 67:47:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 62:33:11 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR is postponed by TP for the 06/26/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 60:16:05 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 25:57:29 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/25/2020 8:46 24:52:11 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 24:09:25 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 16:36:08 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 16:03:15 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the ETR plan of recovery INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 16:03:15 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 14:59:24 Power Generator failure (Indeterminate) No access at night due to the site located in a private property. Team will reach the site 6/26/2020 , ETA 8:00AM INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 12:27:24 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC397248 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B Talkpool 6/26/2020 5:09 4:29:07 Power Generator failure (Indeterminate) Team is working on site INC397248 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B Talkpool 6/26/2020 5:09 4:29:07 Dependent Affected by the power issue at the main site Affected by HDS118 INC397248 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B Talkpool 6/26/2020 5:09 4:29:07 Dependent Affected by the power issue at the main site Affected by HDS118 INC397187 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/26/2020 5:10 3:59:26 Power Generator failure (Indeterminate) Team still working on site INC397082 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/26/2020 6:06 3:03:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397101 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 6:06 3:03:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC396957 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 6:06 3:03:46 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397303 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 6:45 2:52:33 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site INC397261 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/26/2020 6:58 2:39:35 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:15 AM INC397262 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/26/2020 7:02 2:35:48 Power Generator failure (Indeterminate) Power team will check the site at 10:30 AM INC397257 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 6/26/2020 6:46 2:23:23 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:50h INC397313 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 7:46 1:23:23 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 10:20h INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 1:14:11 Transmission Transmission (Indeterminate) Team has been dispatched and ETA will be shared soon INC397268 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/26/2020 8:27 1:11:11 Transmission Transmission (Indeterminate) Team has been dispatched and ETA will be shared soon INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 1:08:10 Power Power Failure (Indeterminate) Team is on site INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 1:08:10 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 1:08:10 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 1:08:10 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 1:08:10 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 1:00:58 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 AM INC397279 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/26/2020 8:36 0:33:28 Transmission Transmission (Indeterminate) Team has been informed. ETA to be provided INC397242 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:44 0:24:56 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 08:01:40 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 14:01:40 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 10:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 10:00 AM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 451:23:20 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 442:55:13 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 320:19:20 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 193:46:13 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 187:55:20 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC395819 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 71:45:20 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another NC395281 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/23/2020 10:00 71:09:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:45 70:24:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396049 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 65:23:20 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 27:23:03 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 25:55:20 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 22:49:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged to support the whole site load. INC396949 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:04 22:05:13 RBS RBS Fault (DUS failure) New DUS, installation not yet completed. Waiting for new feedback. INC396502 HDC268 DESARMES Artibonite Ericsson 2G D Talkpool 6/25/2020 19:34 13:35:13 RBS RBS Fault (Fiber cable failure) Fiber cable faulty, spare need to be replaced. ETR to be provided. INC397203 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/25/2020 20:44 12:24:53 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare needed. ETR to be provided. INC397249 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 6/26/2020 5:18 3:51:13 Power Power Failure (Indeterminate) Team has been informed, ETA 8:00AM, is expired need more 1h, new ETA 9:10 AM INC397309 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/26/2020 7:26 1:42:46 RBS RBS Fault (Indeterminate) Team has been dispatched, ETA 11:00 AM Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 08:03:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 14:03:05 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 10:00 AM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 10:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC397265 HAIDC003 PIERRE_PAYEN Artibonite Ericsson B Talkpool 6/26/20 8:23 AM 0:43:05 Power Power Failure (Indeterminate) Team is informed, ETA 11:00 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 09:45:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 15:45:19 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 11 10 5 14 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 9 1 0 21 ZTE 8 7 3 0 8 Huawei 11 10 10 1 11 Network 34 26 14 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 7 7 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 733:56:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 312:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 192:00:51 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 135:43:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 128:40:04 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 115:15:00 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 110:29:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 93:15:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 69:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 64:00:32 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR is postponed by TP for the 06/26/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 62:26:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 27:53:03 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 26:04:59 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 18:03:29 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 17:58:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 17:58:49 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 17:10:08 Power Generator failure (Indeterminate) No access at night due to the site located in a private property. Team will reach the site 6/26/2020 , ETA 8:00AM INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 14:38:08 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC397248 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 5:56:28 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 10:45 AM. ETR will be provided by them INC397248 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 5:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397248 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 5:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397187 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M FUEL 6/26/2020 5:10 5:55:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 10:19 am. ETR to be provided. INC397303 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 6:45 4:19:54 Power Generator failure (Indeterminate) Power team will check the site at 12:15 PM INC397261 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/26/2020 6:58 4:06:56 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC397262 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/26/2020 7:02 4:03:09 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:30 PM INC397313 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 7:46 3:18:57 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 2:41:32 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC397268 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/26/2020 8:27 2:38:32 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 2:34:02 Power Power Failure (Indeterminate) Talkpool team reported that the genset is down fuel, follow is ongoing with them. INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397279 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/26/2020 8:36 2:29:02 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 12:30h INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 2:28:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 AM INC397242 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:44 2:20:30 Power Power Failure (Indeterminate) Team is on site INC397341 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/26/2020 9:37 1:27:48 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:50h INC397402 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:27 0:54:30 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397361 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:32 0:33:14 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 0:30:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 10:31:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 16:31:42 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 12:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC397415 HAIDN004 ENNERY_COW Artibonite ZTE B Talkpool 6/26/20 11:14 AM 1:01:00 Power Power Failure (Indeterminate) Team is informed, ETA 12:45 PM INC397370 HDN208 LIMBE Nord Ericsson A Talkpool 6/26/20 11:05 AM 1:10:47 Power Power Failure (Indeterminate) Team is informed, ETA 12:10 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 10:37:49 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 16:37:49 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 12:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 PM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 454:02:02 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 446:02:50 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 322:58:02 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 196:53:50 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 190:34:02 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397297 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 74:24:02 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 73:52:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397294 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 68:02:02 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 30:01:45 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 28:34:02 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 25:56:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396949 HDC260 DESSALINES Artibonite Ericsson 3G A Talkpool 6/25/2020 11:04 25:12:50 RBS RBS Fault (DUS failure) New DUS, installation not yet completed. Waiting for new feedback. INC396502 HDC268 DESARMES Artibonite Ericsson 2G D Talkpool 6/25/2020 19:34 16:42:50 RBS RBS Fault (Fiber cable failure) Fiber cable faulty,spare need to be replaced. ETR to be provided. INC397203 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/25/2020 20:44 15:32:30 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare needed. ETR to be provided. INC397309 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/26/2020 7:26 4:50:23 RBS RBS Fault (Indeterminate) Team has been dispatched, ETA 11:00 AM, is expired waiting for new update INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 2:16:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/26/2020 10:27 1:57:02 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/26/2020 10:20 1:56:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 1:52:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 1:46:50 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397385 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/26/2020 11:38 0:45:39 RBS RBS Fault (Indeterminate) Team has been dispatched and ETA will be shared soon Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri Jun 26 11:04:44 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 26 Jun 2020 17:04:44 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments * HDN289 ? ASSESSMENT REPORT IS SUBMITTED * HDS142 ? TEAM IS WORKING ON SITE TO REPLACE THE AC ALT * HGA138 ? SITE RESTORED ON PORTABLE GENSET * HDN245 ? ASSESSMENT REPORT IS PROCESSING * HDO116 ? OUT OF FUEL * HDO104 ? RESTORED ON PORTABLE GENSET * HDS286 ? RESTORED * HDN120 ? RESTORED * HDO336 ? TX TEAM IS WOKRING ALONG WITH DIGICEL TX TEAM * HDO307 ? OUT OF FUEL, HYBRID TEAM IS ASSIGNED TO CHECK THE HPU * HDC268 ? TX TEAM IS AITING FOR ACCESS * HDS141 ? OUT OF FUEL * HDC024 ? RESTORED * HDN315 ? RESTORED * HDC020 ? TEAM IS WORKING Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 733:56:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 312:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 192:00:51 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 135:43:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 128:40:04 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 115:15:00 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT SUBMITTED INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 110:29:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 93:15:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 69:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 64:00:32 Power Generator Failure (Alternator Failure) TEAM IS WORKING TO REPLACE AC ALT INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 62:26:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 27:53:03 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 26:04:59 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 18:03:29 Power Generator failure (Indeterminate) HPU SPARE ISSUE. SITE RESTORED ON PORTABLE GENSET INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 17:58:49 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT IS PROCESSING INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 17:58:49 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A DIGICEL 6/25/2020 18:11 17:10:08 Fuel Generator failure (Fuel issue) OUT OF FUEL INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 14:38:08 Power Generator failure (Indeterminate) RESTORED ON PORTABLE GENSET INC397248 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 05:56:28 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 10:45 AM. ETR will be provided by them INC397248 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 05:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397248 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 05:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397187 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M FUEL 6/26/2020 5:10 05:55:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 10:19 am. ETR to be provided. INC397303 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 6:45 04:19:54 Power Generator failure (Indeterminate) Power team will check the site at 12:15 PM INC397261 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/26/2020 6:58 04:06:56 Power Generator failure (Indeterminate) RESTORED INC397262 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/26/2020 7:02 04:03:09 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:30 PM INC397313 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 7:46 03:18:57 Power Power Failure (Indeterminate) RESTORED INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 02:41:32 Transmission Transmission (Indeterminate) TX TEAM IS WORRKING ALONG WITH DIGICEL TX TEAM INC397268 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/26/2020 8:27 02:38:32 Transmission Transmission (Indeterminate) TEAM IS INFORMED, WAITING FOR FEEDBACK INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A DIGICEL 6/26/2020 8:31 02:34:02 Fuel Generator failure (Fuel issue) Talkpool team reported that the genset is down fuel, follow is ongoing with them. INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 02:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 02:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 02:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 02:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397279 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/26/2020 8:36 02:29:02 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 12:30h INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 02:28:19 Fuel Generator failure (Fuel issue) OUT OF FUEL INC397242 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:44 02:20:30 Power Power Failure (Indeterminate) RESTORED INC397341 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/26/2020 9:37 01:27:48 Power Power Failure (Indeterminate) RESTORED INC397402 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:27 00:54:30 Power Generator failure (Indeterminate) SITE IS OUT of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC397361 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:32 00:33:14 Power Power Failure (Indeterminate) TEAM WORKING ON SITE INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 00:30:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 26 June 2020 11:47 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M; Hai_SalesGM Subject: [Tp.imc.haiti] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 11 10 5 14 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 9 1 0 21 ZTE 8 7 3 0 8 Huawei 11 10 10 1 11 Network 34 26 14 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 7 7 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 733:56:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 312:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 192:00:51 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 135:43:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 128:40:04 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 115:15:00 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 110:29:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 93:15:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 69:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 64:00:32 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR is postponed by TP for the 06/26/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 62:26:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 27:53:03 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 26:04:59 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 18:03:29 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 17:58:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 17:58:49 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 17:10:08 Power Generator failure (Indeterminate) No access at night due to the site located in a private property. Team will reach the site 6/26/2020 , ETA 8:00AM INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 14:38:08 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC397248 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 5:56:28 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 10:45 AM. ETR will be provided by them INC397248 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 5:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397248 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 5:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397187 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M FUEL 6/26/2020 5:10 5:55:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 10:19 am. ETR to be provided. INC397303 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 6:45 4:19:54 Power Generator failure (Indeterminate) Power team will check the site at 12:15 PM INC397261 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/26/2020 6:58 4:06:56 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC397262 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/26/2020 7:02 4:03:09 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:30 PM INC397313 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 7:46 3:18:57 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 2:41:32 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC397268 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/26/2020 8:27 2:38:32 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 2:34:02 Power Power Failure (Indeterminate) Talkpool team reported that the genset is down fuel, follow is ongoing with them. INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397279 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/26/2020 8:36 2:29:02 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 12:30h INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 2:28:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 AM INC397242 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:44 2:20:30 Power Power Failure (Indeterminate) Team is on site INC397341 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/26/2020 9:37 1:27:48 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:50h INC397402 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:27 0:54:30 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397361 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:32 0:33:14 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 0:30:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[82288273].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[82288273].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 13EC50DAD4EC4FE5837EBF703C2CAF62.jpg Type: image/jpeg Size: 10377 bytes Desc: 13EC50DAD4EC4FE5837EBF703C2CAF62.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 33194048D804469689D388A849DB5EBA.png Type: image/png Size: 132 bytes Desc: 33194048D804469689D388A849DB5EBA.png URL: From John.Ormonde at digicelgroup.com Fri Jun 26 11:54:12 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Fri, 26 Jun 2020 17:54:12 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Nikhil, What is the ETA for the hybrid team on HDO307 ? Best Regards, [cid:image001.jpg at 01D64BC1.3F50A770] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Nikhil Govind Sent: Friday, June 26, 2020 1:05 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: [EXTERNAL] RE: NOC hourly report at 11:00 AM Hello NOC, Please see the updated comments * HDN289 - ASSESSMENT REPORT IS SUBMITTED * HDS142 - TEAM IS WORKING ON SITE TO REPLACE THE AC ALT * HGA138 - SITE RESTORED ON PORTABLE GENSET * HDN245 - ASSESSMENT REPORT IS PROCESSING * HDO116 - OUT OF FUEL * HDO104 - RESTORED ON PORTABLE GENSET * HDS286 - RESTORED * HDN120 - RESTORED * HDO336 - TX TEAM IS WOKRING ALONG WITH DIGICEL TX TEAM * HDO307 - OUT OF FUEL, HYBRID TEAM IS ASSIGNED TO CHECK THE HPU * HDC268 - TX TEAM IS AITING FOR ACCESS * HDS141 - OUT OF FUEL * HDC024 - RESTORED * HDN315 - RESTORED * HDC020 - TEAM IS WORKING Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 733:56:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 312:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 192:00:51 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 135:43:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 128:40:04 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 115:15:00 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT SUBMITTED INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 110:29:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 93:15:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 69:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 64:00:32 Power Generator Failure (Alternator Failure) TEAM IS WORKING TO REPLACE AC ALT INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 62:26:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 27:53:03 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 26:04:59 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 18:03:29 Power Generator failure (Indeterminate) HPU SPARE ISSUE. SITE RESTORED ON PORTABLE GENSET INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 17:58:49 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT IS PROCESSING INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 17:58:49 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A DIGICEL 6/25/2020 18:11 17:10:08 Fuel Generator failure (Fuel issue) OUT OF FUEL INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 14:38:08 Power Generator failure (Indeterminate) RESTORED ON PORTABLE GENSET INC397248 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 05:56:28 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 10:45 AM. ETR will be provided by them INC397248 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 05:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397248 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 05:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397187 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M FUEL 6/26/2020 5:10 05:55:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 10:19 am. ETR to be provided. INC397303 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 6:45 04:19:54 Power Generator failure (Indeterminate) Power team will check the site at 12:15 PM INC397261 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/26/2020 6:58 04:06:56 Power Generator failure (Indeterminate) RESTORED INC397262 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/26/2020 7:02 04:03:09 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:30 PM INC397313 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 7:46 03:18:57 Power Power Failure (Indeterminate) RESTORED INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 02:41:32 Transmission Transmission (Indeterminate) TX TEAM IS WORRKING ALONG WITH DIGICEL TX TEAM INC397268 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/26/2020 8:27 02:38:32 Transmission Transmission (Indeterminate) TEAM IS INFORMED, WAITING FOR FEEDBACK INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A DIGICEL 6/26/2020 8:31 02:34:02 Fuel Generator failure (Fuel issue) Talkpool team reported that the genset is down fuel, follow is ongoing with them. INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 02:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 02:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 02:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 02:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397279 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/26/2020 8:36 02:29:02 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 12:30h INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 02:28:19 Fuel Generator failure (Fuel issue) OUT OF FUEL INC397242 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:44 02:20:30 Power Power Failure (Indeterminate) RESTORED INC397341 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/26/2020 9:37 01:27:48 Power Power Failure (Indeterminate) RESTORED INC397402 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:27 00:54:30 Power Generator failure (Indeterminate) SITE IS OUT of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC397361 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:32 00:33:14 Power Power Failure (Indeterminate) TEAM WORKING ON SITE INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 00:30:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 26 June 2020 11:47 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M; Hai_SalesGM Subject: [Tp.imc.haiti] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 11 10 5 14 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 9 1 0 21 ZTE 8 7 3 0 8 Huawei 11 10 10 1 11 Network 34 26 14 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 7 7 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 733:56:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 312:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 192:00:51 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 135:43:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 128:40:04 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 115:15:00 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 110:29:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 93:15:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 69:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 64:00:32 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR is postponed by TP for the 06/26/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 62:26:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 27:53:03 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 26:04:59 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 18:03:29 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 17:58:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 17:58:49 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 17:10:08 Power Generator failure (Indeterminate) No access at night due to the site located in a private property. Team will reach the site 6/26/2020 , ETA 8:00AM INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 14:38:08 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC397248 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 5:56:28 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 10:45 AM. ETR will be provided by them INC397248 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 5:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397248 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 5:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397187 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M FUEL 6/26/2020 5:10 5:55:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 10:19 am. ETR to be provided. INC397303 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 6:45 4:19:54 Power Generator failure (Indeterminate) Power team will check the site at 12:15 PM INC397261 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/26/2020 6:58 4:06:56 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC397262 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/26/2020 7:02 4:03:09 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:30 PM INC397313 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 7:46 3:18:57 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 2:41:32 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC397268 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/26/2020 8:27 2:38:32 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 2:34:02 Power Power Failure (Indeterminate) Talkpool team reported that the genset is down fuel, follow is ongoing with them. INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397279 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/26/2020 8:36 2:29:02 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 12:30h INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 2:28:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 AM INC397242 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:44 2:20:30 Power Power Failure (Indeterminate) Team is on site INC397341 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/26/2020 9:37 1:27:48 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:50h INC397402 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:27 0:54:30 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397361 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:32 0:33:14 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 0:30:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image005.png Type: image/png Size: 4081 bytes Desc: image005.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image006.jpg Type: image/jpeg Size: 10377 bytes Desc: image006.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image007.png Type: image/png Size: 132 bytes Desc: image007.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From moustafa.fouad at talkpool.com Fri Jun 26 12:09:39 2020 From: moustafa.fouad at talkpool.com (Moustafa Fouad) Date: Fri, 26 Jun 2020 18:09:39 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: Hello John ETA at 2: 30 h for HDO 307 . please Note Fuel back office team will arrange Rescue and share ETA ( information's by IMC talk pool ) Thanks Moustafa Fouad From: John Ormonde Sent: Friday, June 26, 2020 1:54 PM To: Nikhil Govind ; Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: Re: [Tp.fo] NOC hourly report at 11:00 AM Nikhil, What is the ETA for the hybrid team on HDO307 ? Best Regards, [cid:image001.jpg at 01D64BC3.14B1C970] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Nikhil Govind > Sent: Friday, June 26, 2020 1:05 PM To: Haiti Noc >; 'fibertt at tpmanagementsa.com' >; 'fon at tpmanagementsa.com' >; 'hpu.maintenance at tpmanagementsa.com' >; 'hpu_alarms at tpmanagementsa.com' >; 'msc at tpmanagementsa.com' >; 'powertt at tpmanagementsa.com' >; 'ran at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' >; 'tp.fo at tpmanagementsa.com' >; 'tp.imc.haiti at tpmanagementsa.com' >; 'tp.ran at tpmanagementsa.com' >; 'tp_tech at tpmanagementsa.com' >; Jithin J Singh >; 'Astrid' >; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana >; Journal >; Muhammad Irshad >; Bernard Yacoub >; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy >; Eng Teck Ng >; HAI_Tech_Noc >; Geoffrey Collins >; Frantz Jean Baptiste >; Jean Yvelt Marseille >; Hai_Tech_O&M >; Hai_SalesGM > Subject: [EXTERNAL] RE: NOC hourly report at 11:00 AM Hello NOC, Please see the updated comments * HDN289 - ASSESSMENT REPORT IS SUBMITTED * HDS142 - TEAM IS WORKING ON SITE TO REPLACE THE AC ALT * HGA138 - SITE RESTORED ON PORTABLE GENSET * HDN245 - ASSESSMENT REPORT IS PROCESSING * HDO116 - OUT OF FUEL * HDO104 - RESTORED ON PORTABLE GENSET * HDS286 - RESTORED * HDN120 - RESTORED * HDO336 - TX TEAM IS WOKRING ALONG WITH DIGICEL TX TEAM * HDO307 - OUT OF FUEL, HYBRID TEAM IS ASSIGNED TO CHECK THE HPU * HDC268 - TX TEAM IS AITING FOR ACCESS * HDS141 - OUT OF FUEL * HDC024 - RESTORED * HDN315 - RESTORED * HDC020 - TEAM IS WORKING Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 733:56:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 312:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 192:00:51 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 135:43:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 128:40:04 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 115:15:00 Power Generator Failure (Engine Knocking ) ENGINE KNOCKING. ASSESSMENT REPORT SUBMITTED INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 110:29:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 93:15:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 69:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 64:00:32 Power Generator Failure (Alternator Failure) TEAM IS WORKING TO REPLACE AC ALT INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 62:26:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 27:53:03 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 26:04:59 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 18:03:29 Power Generator failure (Indeterminate) HPU SPARE ISSUE. SITE RESTORED ON PORTABLE GENSET INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 17:58:49 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT IS PROCESSING INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 17:58:49 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A DIGICEL 6/25/2020 18:11 17:10:08 Fuel Generator failure (Fuel issue) OUT OF FUEL INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 14:38:08 Power Generator failure (Indeterminate) RESTORED ON PORTABLE GENSET INC397248 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 05:56:28 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 10:45 AM. ETR will be provided by them INC397248 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 05:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397248 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 05:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397187 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M FUEL 6/26/2020 5:10 05:55:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 10:19 am. ETR to be provided. INC397303 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 6:45 04:19:54 Power Generator failure (Indeterminate) Power team will check the site at 12:15 PM INC397261 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/26/2020 6:58 04:06:56 Power Generator failure (Indeterminate) RESTORED INC397262 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/26/2020 7:02 04:03:09 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:30 PM INC397313 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 7:46 03:18:57 Power Power Failure (Indeterminate) RESTORED INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 02:41:32 Transmission Transmission (Indeterminate) TX TEAM IS WORRKING ALONG WITH DIGICEL TX TEAM INC397268 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/26/2020 8:27 02:38:32 Transmission Transmission (Indeterminate) TEAM IS INFORMED, WAITING FOR FEEDBACK INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A DIGICEL 6/26/2020 8:31 02:34:02 Fuel Generator failure (Fuel issue) Talkpool team reported that the genset is down fuel, follow is ongoing with them. INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 02:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 02:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 02:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 02:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397279 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/26/2020 8:36 02:29:02 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 12:30h INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 02:28:19 Fuel Generator failure (Fuel issue) OUT OF FUEL INC397242 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:44 02:20:30 Power Power Failure (Indeterminate) RESTORED INC397341 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/26/2020 9:37 01:27:48 Power Power Failure (Indeterminate) RESTORED INC397402 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:27 00:54:30 Power Generator failure (Indeterminate) SITE IS OUT of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC397361 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:32 00:33:14 Power Power Failure (Indeterminate) TEAM WORKING ON SITE INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 00:30:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 26 June 2020 11:47 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M; Hai_SalesGM Subject: [Tp.imc.haiti] NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 11 10 5 14 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 9 1 0 21 ZTE 8 7 3 0 8 Huawei 11 10 10 1 11 Network 34 26 14 1 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 3 0 7 7 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 733:56:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 312:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 192:00:51 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 135:43:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 128:40:04 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 115:15:00 Power Generator Failure (Engine Knocking ) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 110:29:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 93:15:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 69:43:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 64:00:32 Power Generator Failure (Alternator Failure) AC Alternator faulty. ETR is postponed by TP for the 06/26/2020 INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 62:26:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 27:53:03 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 26:04:59 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 18:03:29 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 17:58:49 Power Generator Failure (Engine broken) Talkpool breakdown the genset. Talkpool has to provide the plan of recovery INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 17:58:49 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 17:10:08 Power Generator failure (Indeterminate) No access at night due to the site located in a private property. Team will reach the site 6/26/2020 , ETA 8:00AM INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 14:38:08 Power Generator failure (Indeterminate) Portable genset is out of fuel , ETR to be provide by Talkpool Team INC397248 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 5:56:28 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 10:45 AM. ETR will be provided by them INC397248 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 5:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397248 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 5:56:28 Dependent Affected by the power issue at the main site Affected by HDS118 INC397187 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M FUEL 6/26/2020 5:10 5:55:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 10:19 am. ETR to be provided. INC397303 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 6:45 4:19:54 Power Generator failure (Indeterminate) Power team will check the site at 12:15 PM INC397261 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/26/2020 6:58 4:06:56 Power Generator failure (Indeterminate) Team is waiting for access. Follow up is ongoing INC397262 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/26/2020 7:02 4:03:09 Transmission Transmission (Indeterminate) No power issue found on site. TX team has been informed. ETA: 12:30 PM INC397313 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 7:46 3:18:57 Power Power Failure (Indeterminate) ETA is expired, next update will be shared soon INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 2:41:32 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC397268 HDO373 CARREFOUR_LIBERTE Ouest Ericsson 3G D Talkpool 6/26/2020 8:27 2:38:32 Transmission Transmission (Indeterminate) Talkpool is not managing the team to reach the site INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 2:34:02 Power Power Failure (Indeterminate) Talkpool team reported that the genset is down fuel, follow is ongoing with them. INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 2:34:02 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397279 HDC268 DESARMES Artibonite Ericsson 3G A Talkpool 6/26/2020 8:36 2:29:02 Transmission Transmission (Indeterminate) Team has been dispatched. ETA: 12:30h INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 2:28:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 11:30 AM INC397242 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:44 2:20:30 Power Power Failure (Indeterminate) Team is on site INC397341 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/26/2020 9:37 1:27:48 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 11:50h INC397402 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:27 0:54:30 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397361 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:32 0:33:14 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 0:30:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.png Type: image/png Size: 4081 bytes Desc: image002.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.png Type: image/png Size: 132 bytes Desc: image004.png URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 12:18:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 18:18:06 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 9 5 4 12 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 15 7 1 0 19 ZTE 3 3 0 0 3 Huawei 8 7 7 1 8 Network 26 17 8 1 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 3 0 5 7 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 736:51:17 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 315:54:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 195:12:17 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 138:38:17 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 131:51:17 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 118:26:17 Power Generator Failure (Engine Knocking ) Assessment report is submitted. Next update to share when available INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 113:40:17 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 96:26:17 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 72:54:17 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 67:11:17 Power Generator Failure (Alternator Failure) Team is working on site to replace the AC ALT. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 65:21:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 31:04:17 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 29:16:17 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 21:10:17 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 21:10:17 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 20:05:17 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 12:00 pm. ETR to be provided. INC397262 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/26/2020 7:02 7:14:17 Transmission Transmission (Indeterminate) ETA is expired, team on field is unreachable. Next update will be shared soon INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 5:52:17 Transmission Transmission (Link failure) Affected by Link SDH003-HDO311. Team is still working on this link INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 5:45:17 Power Power Failure (Indeterminate) Site is out of fuel, hybrid team is on the way to check the HPU. ETA: 14:20h INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 5:45:17 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 5:45:17 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 5:45:17 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 5:45:17 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397279 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/26/2020 8:36 5:40:17 Power Power Failure (Indeterminate) Team is on site INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 6/26/2020 8:37 5:39:17 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 11:15 AM. ETR will be provided by them INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 3:41:17 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397394 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/26/2020 12:56 1:20:17 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC397504 HDO582 BLONDE_II #REF! Huawei 2G+3G+LTE B Talkpool 6/26/2020 13:10 1:06:17 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397279 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/26/2020 13:45 0:31:17 Dependent Affected by the power issue at the main site Affected by HDC268. INC397279 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/26/2020 13:45 0:31:17 Dependent Affected by the power issue at the main site Affected by HDC268. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 12:23:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 18:23:08 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 2:00 PM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 2:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC397450 HAIDO218 MARIANI_1 Port-au-Prince B Talkpool 6/26/2020 13:29 0:53:33 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA is 2:30 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 12:35:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 18:35:14 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 2:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 2:00 PM cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 456:12:12 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 448:20:12 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 325:08:12 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 199:11:12 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 192:44:12 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397297 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 76:34:12 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 76:10:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397294 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 70:12:12 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 32:12:12 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 30:44:12 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 28:14:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397309 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/26/2020 7:26 7:08:12 RBS RBS Fault (Indeterminate) Team is on site INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 4:34:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/26/2020 10:20 4:14:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 4:10:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/26/2020 10:27 4:07:12 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 4:04:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397385 HGA016 MORNE_OKO Nippes Ericsson 2G C Talkpool 6/26/2020 11:38 2:56:12 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA: 2:45 PM INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 12:00 2:34:12 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 14:53:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 20:53:24 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 13 10 7 17 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 10 3 0 27 ZTE 3 3 1 0 2 Huawei 14 13 13 2 10 Network 39 26 17 2 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 2 5 4 8 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 738:47:25 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 317:46:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 197:03:37 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 140:33:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 133:45:04 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 120:17:46 Power Generator Failure (Engine Knocking ) Assessment report is submitted. Next update to share when available INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 115:34:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 98:20:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 74:46:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 69:05:32 Power Generator Failure (Alternator Failure) Team is working on site to replace the AC ALT. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 67:17:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 32:55:49 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 31:07:45 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 23:01:35 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 23:01:35 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 22:00:44 Power Generator failure (Indeterminate) Fuel added, Power team requested ETA to be provided. INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 7:46:32 Transmission Transmission (Link failure) Affected by Link SDH003-HDO311. Team is still working on this link INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 7:36:48 Power Power Failure (Indeterminate) Hybrid team is on site INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 6/26/2020 8:37 7:33:19 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 11:15 AM. ETR will be provided by them INC397279 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/26/2020 8:36 7:31:48 Power Power Failure (Indeterminate) Team still working on site INC397293 HAIDO643 TARAS #N/A Huawei 2G+3G+LTE B Talkpool 6/26/2020 9:36 6:35:34 Power Generator Failure (Starter battery failure) Starter battery is faulty. Team is collecting another Starter battery ETR to be provided. INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 5:35:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397515 HDC160 SOURCE_CHAUDE_ANSE_ROUGE Artibonite Ericsson 2G D Talkpool 6/26/2020 12:53 3:14:46 Power Power Failure (Indeterminate) Site remains down after power issue on HDN162. Team has been informed. ETA to be provided INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 13:10 3:01:28 Power Generator failure (Indeterminate) Team is working on site. INC397279 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/26/2020 13:45 2:22:46 Dependent Affected by the power issue at the main site Affected by HDC268. INC397279 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/26/2020 13:45 2:22:46 Dependent Affected by the power issue at the main site Affected by HDC268. INC397467 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/26/2020 14:02 2:05:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:30h INC397464 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 6/26/2020 14:02 2:05:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:45h INC397472 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 14:18 1:53:39 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 4:50 PM INC397471 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN327 PARC CARACOL Nord-Est Ericsson 3G C Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397474 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/26/2020 14:26 1:44:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC397483 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/26/2020 14:48 1:23:49 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 5:30 PM INC397487 HDC344 CASSE PEREDON Centre Ericsson 2G B Talkpool 6/26/2020 15:06 1:01:38 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397535 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 15:11 1:00:49 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397491 HDO398 Delatte/ PETIT GOAVE Ouest Ericsson 2G C Talkpool 6/26/2020 15:14 0:56:05 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC397491 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 6/26/2020 15:14 0:56:05 Dependent Affected by the power issue at the main site Affected by HDO398 INC397528 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/26/2020 15:22 0:48:04 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC397535 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 15:27 0:44:36 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397530 HAIDN046 DIGICEL Front office Cap Haitien Nord ZTE 2G+3G+LTE N/A Talkpool 6/26/2020 15:24 0:43:34 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397496 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 15:45 0:27:24 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 14:59:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 20:59:31 +0000 Subject: [Rantt] Recall: NOC hourly report at 02:00 PM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 02:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From John.Ormonde at digicelgroup.com Fri Jun 26 14:59:56 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Fri, 26 Jun 2020 20:59:56 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: HDS141 was fueled and power team requested at 1445. Best Regards, [cid:image001.jpg at 01D64BDB.3358B1A0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Friday, June 26, 2020 4:53 PM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 13 10 7 17 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 10 3 0 27 ZTE 3 3 1 0 2 Huawei 14 13 13 2 10 Network 39 26 17 2 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 2 5 4 8 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 738:47:25 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 317:46:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 197:03:37 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 140:33:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 133:45:04 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 120:17:46 Power Generator Failure (Engine Knocking ) Assessment report is submitted. Next update to share when available INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 115:34:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 98:20:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 74:46:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 69:05:32 Power Generator Failure (Alternator Failure) Team is working on site to replace the AC ALT. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 67:17:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 32:55:49 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 31:07:45 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 23:01:35 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 23:01:35 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 22:00:44 Power Generator failure (Indeterminate) Fuel added, Power team requested ETA to be provided. INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 7:46:32 Transmission Transmission (Link failure) Affected by Link SDH003-HDO311. Team is still working on this link INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 7:36:48 Power Power Failure (Indeterminate) Hybrid team is on site INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 6/26/2020 8:37 7:33:19 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 11:15 AM. ETR will be provided by them INC397279 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/26/2020 8:36 7:31:48 Power Power Failure (Indeterminate) Team still working on site INC397293 HAIDO643 TARAS #N/A Huawei 2G+3G+LTE B Talkpool 6/26/2020 9:36 6:35:34 Power Generator Failure (Starter battery failure) Starter battery is faulty. Team is collecting another Starter battery ETR to be provided. INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 5:35:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397515 HDC160 SOURCE_CHAUDE_ANSE_ROUGE Artibonite Ericsson 2G D Talkpool 6/26/2020 12:53 3:14:46 Power Power Failure (Indeterminate) Site remains down after power issue on HDN162. Team has been informed. ETA to be provided INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 13:10 3:01:28 Power Generator failure (Indeterminate) Team is working on site. INC397279 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/26/2020 13:45 2:22:46 Dependent Affected by the power issue at the main site Affected by HDC268. INC397279 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/26/2020 13:45 2:22:46 Dependent Affected by the power issue at the main site Affected by HDC268. INC397467 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/26/2020 14:02 2:05:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:30h INC397464 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 6/26/2020 14:02 2:05:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:45h INC397472 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 14:18 1:53:39 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 4:50 PM INC397471 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN327 PARC CARACOL Nord-Est Ericsson 3G C Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397474 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/26/2020 14:26 1:44:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC397483 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/26/2020 14:48 1:23:49 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 5:30 PM INC397487 HDC344 CASSE PEREDON Centre Ericsson 2G B Talkpool 6/26/2020 15:06 1:01:38 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397535 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 15:11 1:00:49 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397491 HDO398 Delatte/ PETIT GOAVE Ouest Ericsson 2G C Talkpool 6/26/2020 15:14 0:56:05 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC397491 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 6/26/2020 15:14 0:56:05 Dependent Affected by the power issue at the main site Affected by HDO398 INC397528 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/26/2020 15:22 0:48:04 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC397535 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 15:27 0:44:36 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397530 HAIDN046 DIGICEL Front office Cap Haitien Nord ZTE 2G+3G+LTE N/A Talkpool 6/26/2020 15:24 0:43:34 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397496 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 15:45 0:27:24 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.jpg Type: image/jpeg Size: 10377 bytes Desc: image003.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 14:59:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 20:59:55 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM. Sites off air by Class Class A B C D Total Total 13 10 7 17 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 10 3 0 27 ZTE 3 3 1 0 2 Huawei 14 13 13 2 10 Network 39 26 17 2 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 2 5 4 8 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 738:47:25 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 317:46:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 197:03:37 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 140:33:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 133:45:04 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 120:17:46 Power Generator Failure (Engine Knocking ) Assessment report is submitted. Next update to share when available INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 115:34:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 98:20:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 74:46:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 69:05:32 Power Generator Failure (Alternator Failure) Team is working on site to replace the AC ALT. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 67:17:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 32:55:49 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 31:07:45 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 23:01:35 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 23:01:35 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 22:00:44 Power Generator failure (Indeterminate) Fuel added, Power team requested ETA to be provided. INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 7:46:32 Transmission Transmission (Link failure) Affected by Link SDH003-HDO311. Team is still working on this link INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 7:36:48 Power Power Failure (Indeterminate) Hybrid team is on site INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 6/26/2020 8:37 7:33:19 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 11:15 AM. ETR will be provided by them INC397279 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/26/2020 8:36 7:31:48 Power Power Failure (Indeterminate) Team still working on site INC397293 HAIDO643 TARAS #N/A Huawei 2G+3G+LTE B Talkpool 6/26/2020 9:36 6:35:34 Power Generator Failure (Starter battery failure) Starter battery is faulty. Team is collecting another Starter battery ETR to be provided. INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 5:35:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397515 HDC160 SOURCE_CHAUDE_ANSE_ROUGE Artibonite Ericsson 2G D Talkpool 6/26/2020 12:53 3:14:46 Power Power Failure (Indeterminate) Site remains down after power issue on HDN162. Team has been informed. ETA to be provided INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 13:10 3:01:28 Power Generator failure (Indeterminate) Team is working on site. INC397279 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/26/2020 13:45 2:22:46 Dependent Affected by the power issue at the main site Affected by HDC268. INC397279 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/26/2020 13:45 2:22:46 Dependent Affected by the power issue at the main site Affected by HDC268. INC397467 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/26/2020 14:02 2:05:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:30h INC397464 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 6/26/2020 14:02 2:05:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:45h INC397472 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 14:18 1:53:39 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 4:50 PM INC397471 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN327 PARC CARACOL Nord-Est Ericsson 3G C Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397474 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/26/2020 14:26 1:44:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC397483 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/26/2020 14:48 1:23:49 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 5:30 PM INC397487 HDC344 CASSE PEREDON Centre Ericsson 2G B Talkpool 6/26/2020 15:06 1:01:38 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397535 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 15:11 1:00:49 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397491 HDO398 Delatte/ PETIT GOAVE Ouest Ericsson 2G C Talkpool 6/26/2020 15:14 0:56:05 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC397491 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 6/26/2020 15:14 0:56:05 Dependent Affected by the power issue at the main site Affected by HDO398 INC397528 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/26/2020 15:22 0:48:04 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC397535 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 15:27 0:44:36 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397530 HAIDN046 DIGICEL Front office Cap Haitien Nord ZTE 2G+3G+LTE N/A Talkpool 6/26/2020 15:24 0:43:34 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397496 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 15:45 0:27:24 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Fri Jun 26 15:29:17 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Fri, 26 Jun 2020 21:29:17 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, * HGA144 ? ENGINE SWAPPING ON GOING * HDN289 ? RESTORED ON PORTABLE GENSET * HDS142 ? POWER IS RESTORED, TX TEAM IS CHECKING * HDN245 ? ASSESSMENT REPORT IS SUBMITTED. ETR 27-06-2020 * HDO116 ? RESTORED * HDO307 ? HYBRID TEAM ON SITE, WAITING FOR REFUELING * HDO643 ? RESTORED * HDS325 ? PORTABLE WILL BE REFUELLED BY 6PM * HDO582 ? OUT OF FUEL * HDC315 ? RESTORED * HDC316 ? RESTORED * HDC222 ? NO POWER ISSUE FOUND, DISPATCHING TX TEAM * HDO259 ? TEAM WORKING ON SITE * HDS290 ? RESTORED * HDC344 ? ETA 6:30PM * HDO519 ? RESTORED * HDO398 ? RESTORED * HDO431 ? RESTORED * HDS319 ? RESTORED * HDO681 ? ETA 5:45PM * HDN046 ? ETA 6:20PM * HDO104 ? ETA 6PM Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 738:47:25 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 317:46:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 197:03:37 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 140:33:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 133:45:04 Power Generator Failure (Engine Knocking ) ENGINE SWAPPING ON GOING INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 120:17:46 Power Generator Failure (Engine Knocking ) RESTORED ON PORTABLE GENSET INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 115:34:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 98:20:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 74:46:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 69:05:32 Transmission Generator Failure (Alternator Failure) POWER IS RESTORED, TX TEAM IS CHECCKING THE ISSUE INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 67:17:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 32:55:49 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 31:07:45 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 23:01:35 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT REPORT SUBMITTED INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 23:01:35 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 22:00:44 Power Generator failure (Indeterminate) RESTORED INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 07:46:32 Transmission Transmission (Link failure) Affected by Link SDH003-HDO311. Team is still working on this link INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A DIGICEL 6/26/2020 8:31 07:36:48 FUEL Generator failure (Fuel issue) Hybrid team is on site, SITE IS NOT FUELED YET INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A DIGICEL 6/26/2020 8:31 07:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A DIGICEL 6/26/2020 8:31 07:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D DIGICEL 6/26/2020 8:31 07:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D DIGICEL 6/26/2020 8:31 07:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 6/26/2020 8:37 07:33:19 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 11:15 AM. ETR will be provided by them INC397279 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/26/2020 8:36 07:31:48 Power Power Failure (Indeterminate) Team still working on site INC397293 HAIDO643 TARAS #N/A Huawei 2G+3G+LTE B Talkpool 6/26/2020 9:36 06:35:34 Power Generator Failure (Starter battery failure) RESTORED INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 05:35:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. ETA 6PM INC397515 HDC160 SOURCE_CHAUDE_ANSE_ROUGE Artibonite Ericsson 2G D Talkpool 6/26/2020 12:53 03:14:46 Power Power Failure (Indeterminate) Site remains down after power issue on HDN162. Team has been informed. ETA to be provided INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B DIGICEL 6/26/2020 13:10 03:01:28 FUEL Generator failure (Fuel issue) OUT OF FUEL INC397279 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/26/2020 13:45 02:22:46 Dependent Affected by the power issue at the main site RESTORED INC397279 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/26/2020 13:45 02:22:46 Dependent Affected by the power issue at the main site RESTORED INC397467 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/26/2020 14:02 02:05:40 Transmission TRANSMISSION(Indeterminate) TEAM ON SITE, NO POWER ISSUE FOUND. DISPATCHING TX TEAM INC397464 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 6/26/2020 14:02 02:05:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:45h INC397472 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 14:18 01:53:39 Power Generator failure (Indeterminate) TEAM IS WOKRING ON SITE INC397471 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/26/2020 14:20 01:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/26/2020 14:20 01:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN327 PARC CARACOL Nord-Est Ericsson 3G C Talkpool 6/26/2020 14:20 01:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/26/2020 14:20 01:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/26/2020 14:20 01:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397474 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/26/2020 14:26 01:44:02 Power Generator failure (Indeterminate) RESTORED INC397483 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/26/2020 14:48 01:23:49 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 5:30 PM INC397487 HDC344 CASSE PEREDON Centre Ericsson 2G B Talkpool 6/26/2020 15:06 01:01:38 Power Power Failure (Indeterminate) ETA 6:30PM INC397535 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 15:11 01:00:49 Power Generator failure (Indeterminate) RESTORED INC397491 HDO398 Delatte/ PETIT GOAVE Ouest Ericsson 2G C Talkpool 6/26/2020 15:14 00:56:05 Power Generator failure (Indeterminate) RESTORED INC397491 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 6/26/2020 15:14 00:56:05 Dependent Affected by the power issue at the main site RESTORED INC397528 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/26/2020 15:22 00:48:04 Power Generator failure (Indeterminate) RESTORED INC397535 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 15:27 00:44:36 Power Generator failure (Indeterminate) ETA 5:45PM INC397530 HAIDN046 DIGICEL Front office Cap Haitien Nord ZTE 2G+3G+LTE N/A Talkpool 6/26/2020 15:24 00:43:34 Power Power Failure (Indeterminate) ETA 6:15PM INC397496 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 15:45 00:27:24 Power Generator failure (Indeterminate) ETA 6PM Best regards/- Nikhil Govind +509-3188615 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 26 June 2020 17:01 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M; Hai_SalesGM Subject: [Fibertt] NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM. Sites off air by Class Class A B C D Total Total 13 10 7 17 47 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 10 3 0 27 ZTE 3 3 1 0 2 Huawei 14 13 13 2 10 Network 39 26 17 2 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 2 5 4 8 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 738:47:25 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 317:46:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 197:03:37 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 140:33:58 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 133:45:04 Power Generator Failure (Engine Knocking ) New genset approved, the replacement is expected to be done 6/26/2020 INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 120:17:46 Power Generator Failure (Engine Knocking ) Assessment report is submitted. Next update to share when available INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 115:34:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 98:20:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 74:46:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396060 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/23/2020 19:05 69:05:32 Power Generator Failure (Alternator Failure) Team is working on site to replace the AC ALT. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 67:17:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 32:55:49 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 31:07:45 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 23:01:35 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 23:01:35 Dependent Affected by the power issue at the main site Affected by HDN245 INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/25/2020 18:11 22:00:44 Power Generator failure (Indeterminate) Fuel added, Power team requested ETA to be provided. INC397266 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/26/2020 8:24 7:46:32 Transmission Transmission (Link failure) Affected by Link SDH003-HDO311. Team is still working on this link INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 7:36:48 Power Power Failure (Indeterminate) Hybrid team is on site INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D Talkpool 6/26/2020 8:31 7:36:48 Dependent Affected by the power issue at the main site Affected by HAIDO307. INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 6/26/2020 8:37 7:33:19 Fuel Generator failure (Fuel issue) Team fuel is informed since (6/26/2020) at 11:15 AM. ETR will be provided by them INC397279 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/26/2020 8:36 7:31:48 Power Power Failure (Indeterminate) Team still working on site INC397293 HAIDO643 TARAS #N/A Huawei 2G+3G+LTE B Talkpool 6/26/2020 9:36 6:35:34 Power Generator Failure (Starter battery failure) Starter battery is faulty. Team is collecting another Starter battery ETR to be provided. INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 5:35:32 Power Generator failure (Indeterminate) Portable genset is out of fuel. Follow up is ongoing INC397515 HDC160 SOURCE_CHAUDE_ANSE_ROUGE Artibonite Ericsson 2G D Talkpool 6/26/2020 12:53 3:14:46 Power Power Failure (Indeterminate) Site remains down after power issue on HDN162. Team has been informed. ETA to be provided INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 13:10 3:01:28 Power Generator failure (Indeterminate) Team is working on site. INC397279 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/26/2020 13:45 2:22:46 Dependent Affected by the power issue at the main site Affected by HDC268. INC397279 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/26/2020 13:45 2:22:46 Dependent Affected by the power issue at the main site Affected by HDC268. INC397467 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/26/2020 14:02 2:05:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:30h INC397464 HDN296 DILAIRE Nord-Est Ericsson 2G D Talkpool 6/26/2020 14:02 2:05:40 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 17:45h INC397472 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 14:18 1:53:39 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 4:50 PM INC397471 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN327 PARC CARACOL Nord-Est Ericsson 3G C Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397471 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/26/2020 14:20 1:47:46 Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. INC397474 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/26/2020 14:26 1:44:02 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC397483 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/26/2020 14:48 1:23:49 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 5:30 PM INC397487 HDC344 CASSE PEREDON Centre Ericsson 2G B Talkpool 6/26/2020 15:06 1:01:38 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397535 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 15:11 1:00:49 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397491 HDO398 Delatte/ PETIT GOAVE Ouest Ericsson 2G C Talkpool 6/26/2020 15:14 0:56:05 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 PM INC397491 HDO431 LAMISSIERE Ouest Ericsson 2G D Talkpool 6/26/2020 15:14 0:56:05 Dependent Affected by the power issue at the main site Affected by HDO398 INC397528 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/26/2020 15:22 0:48:04 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon INC397535 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 15:27 0:44:36 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC397530 HAIDN046 DIGICEL Front office Cap Haitien Nord ZTE 2G+3G+LTE N/A Talkpool 6/26/2020 15:24 0:43:34 Power Power Failure (Indeterminate) Team has been informed. ETA to be provided INC397496 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 15:45 0:27:24 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 26th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[82306619].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[82306619].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 143A729565BA4051BE0E2501D5A5B341.png Type: image/png Size: 132 bytes Desc: 143A729565BA4051BE0E2501D5A5B341.png URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 16:25:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 22:25:59 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 6:00 PM. Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 6:00 PM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC397615 HAIDN004 ENNERY_COW Artibonite ZTE B Talkpool 6/26/2020 17:20 0:48:57 Power Power Failure (Indeterminate) Team is informed, ETA 8:00 PM INC397546 HDO172 PONT_ROUGE Port-au-Prince B Talkpool 6/26/2020 16:41 1:30:50 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA:7:10 PM INC397559 HAIGA060 NAN_COTE_FER Grande-Anse Ericsson A Talkpool 6/26/2020 17:17 1:03:59 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:30 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 16:26:57 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 22:26:57 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 6:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 6:00 PM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 459:59:46 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 451:55:44 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 328:55:46 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 202:46:44 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 196:31:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397297 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 80:21:46 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 79:45:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 35:59:29 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 34:31:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 31:49:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397203 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/25/2020 20:44 21:25:24 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare needed. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 8:08:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/26/2020 10:27 7:54:46 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/26/2020 10:20 7:49:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 7:45:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 7:39:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 12:00 6:08:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397467 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/26/2020 14:02 4:07:18 RBS RBS Fault (Indeterminate) 1800 down, After power intervention, Tx is requested to check the issue, ETA to be provided. INC397499 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/26/2020 15:50 2:19:14 RBS RBS Fault (Indeterminate) 900 down, team is aware to check the issue, ETA 6:30 PM INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 1:08:55 RBS RBS Fault (DUW failure) DUW faulty, need to be replaced, ETR to be provided Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 17:37:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Fri, 26 Jun 2020 23:37:10 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 26th, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 26th, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 741:48:09 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 320:55:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 200:13:22 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 143:34:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 123:27:31 Power Generator Failure (Engine Knocking ) Assessment report is submitted. Next update to share when available INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 118:20:57 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 101:06:57 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 77:55:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 70:18:09 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 36:05:34 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 34:17:30 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 26:11:20 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 26:11:20 Dependent Affected by the power issue at the main site Affected by HDN245 INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 10:19:44 Power Generator failure (Indeterminate) Fuel added, power team is on the way to start the genset. ETA: 7:30 PM INC397515 HDC160 SOURCE_CHAUDE_ANSE_ROUGE Artibonite Ericsson 2G D Talkpool 6/26/2020 12:53 6:24:31 Power Generator failure (Radiator failure) Faulty radiator must be replaced. ETR to be provided INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 6:02:12 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC3977614 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M FUEL 6/26/2020 14:02 5:15:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:45 pm. ETR to be provided. INC397483 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 14:48 4:24:33 Power Generator failure (Indeterminate) Access issue. Follow up is ongoing with site inspector, Next feedback is coming soon. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 3:00:25 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 16:52 2:25:33 Power Power Failure (E-power system fail) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397550 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 16:56 2:16:20 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 8:15 pm INC397561 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/26/2020 17:38 1:39:23 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 19:30h INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 1:19:57 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:00 PM INC397279 HDC268 DESARMES Artibonite Ericsson 2G+3G A Talkpool 6/26/2020 18:00 1:17:33 Power Power Failure (Indeterminate) Team is on site INC397279 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/26/2020 18:00 1:17:33 Dependent Affected by the power issue at the main site Affected by HDC268. INC397279 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/26/2020 18:00 1:17:33 Dependent Affected by the power issue at the main site Affected by HDC268. INC397564 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/26/2020 18:18 0:38:57 Power Generator failure (Indeterminate) Team is on site INC397564 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/26/2020 18:18 0:38:57 Dependent Affected by the power issue at the main site Affected by HDO366 INC397564 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/26/2020 18:18 0:38:57 Dependent Affected by the power issue at the main site Affected by HDO366 INC397564 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/26/2020 18:18 0:38:57 Dependent Affected by the power issue at the main site Affected by HDO366 INC397564 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/26/2020 18:18 0:38:57 Dependent Affected by the power issue at the main site Affected by HDO366 INC397564 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/26/2020 18:18 0:38:57 Dependent Affected by the power issue at the main site Affected by HDO366 INC397564 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/26/2020 18:18 0:38:57 Dependent Affected by the power issue at the main site Affected by HDO366 INC397571 HDO664 RUE EPINARD_COW Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/26/2020 18:49 0:24:09 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 459:59:46 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 451:55:44 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 328:55:46 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 202:46:44 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 196:31:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397297 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 80:21:46 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 79:45:04 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 35:59:29 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 34:31:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 31:49:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397203 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/25/2020 20:44 21:25:24 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare needed. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 8:08:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/26/2020 10:27 7:54:46 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/26/2020 10:20 7:49:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 7:45:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 7:39:44 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 12:00 6:08:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397467 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/26/2020 14:02 4:07:18 RBS RBS Fault (Indeterminate) 1800 down, After power intervention, Tx is requested to check the issue, ETA to be provided. INC397499 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/26/2020 15:50 2:19:14 RBS RBS Fault (Indeterminate) 900 down, team is aware to check the issue, ETA 6:30 PM INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 1:08:55 RBS RBS Fault (DUW failure) DUW faulty, need to be replaced, ETR to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC397178 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/26/2020 3:17 6/26/2020 6:55 3:37:34 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator faulty OK 1 gal. of coolant added and genset restarted INC397177 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 3:10 6/26/2020 6:50 3:39:37 4:00:00 Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel OK Fuel added in the portable genset INC397258 HDO424 TROUIN Ouest Ericsson 2G C Talkpool 6/26/2020 6:50 6/26/2020 7:45 0:54:31 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC397189 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 6/26/2020 5:21 6/26/2020 8:59 3:38:40 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC396601 HDO414 BELLEVUE Ouest Ericsson 2G C O&M FUEL 6/24/2020 17:34 6/26/2020 8:36 39:01:37 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC397212 HGA017 CHALON Nippes Ericsson 2G+3G+LTE A Talkpool 6/25/2020 21:26 6/26/2020 8:43 11:16:35 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified Fuel added in the portable genset INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/25/2020 8:46 6/26/2020 10:27 25:41:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified Site is back in service with sunrise INC397261 HDS286 METEYER Sud-Est Ericsson 2G D Talkpool 6/26/2020 6:58 6/26/2020 11:57 4:58:24 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to water leak Need to be justified water leak repaired and 1 1/2 gal. of coolant added INC397248 HAIDS118 RUE_DE_LA_RAVINE Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 6/26/2020 12:37 7:28:03 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC397248 HAIDS104 CAYES_TOWN_CENTER Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 6/26/2020 12:37 7:28:03 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS118 Cascaded Site back on air with the main site INC397248 HAIDS131 LES_CAYES Sud ZTE 2G+3G+LTE B O&M FUEL 6/26/2020 5:09 6/26/2020 12:37 7:28:03 4:00:00 Not Compliant Dependent Affected by Fuel issue at the main site Affected by HDS118 Cascaded Site back on air with the main site INC397000 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/25/2020 17:02 6/26/2020 12:29 19:27:03 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified Fuel added in the portable genset INC397303 HAIGA153 ST VICTOR Grande-Anse ZTE 2G+3G B Talkpool 6/26/2020 6:45 6/26/2020 12:55 6:10:13 4:00:00 Not Compliant Power Generator failure (Indeterminate) Battery discharged Need to be justified Reset alarm and genset restarted on auto mode INC397394 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/26/2020 12:56 6/26/2020 18:02 5:06:16 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC397262 HDS292 BAIE DU MESLE Sud Ericsson 2G D Talkpool 6/26/2020 7:02 6/26/2020 15:48 8:45:37 4:00:00 Not Compliant RBS RBS Fault (PSU faulty) PSU failure Need to be justified PSU has been boost from HDS121 INC394717 HAIGA144 DUNIVEAU Grande-Anse ZTE 2G+3G D Talkpool 6/21/2020 2:25 6/26/2020 17:09 134:44:10 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine Knocking Spare RCA and resolution details still pending from the contractor INC397474 HDS290 VIEUX_BOURG D'AQUIN Sud Ericsson 2G D Talkpool 6/26/2020 14:26 6/26/2020 17:19 2:52:30 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC397601 HAIGA135 VALENCIENNE Grande-Anse ZTE 2G D Talkpool 6/26/2020 15:54 6/26/2020 17:54 2:00:17 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC397359 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/26/2020 10:35 6/26/2020 18:38 8:03:56 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset is out of fuel Need to be justified Fuel added in the portable genset INC397180 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 3:45 6/26/2020 7:26 3:41:00 4:00:00 Compliant Power Generator Failure (Overspeed) over speed due to sensor dirty OK Team cleaned it, restarted the genset INC397164 HDO668 BAS PEU DE CHOSE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 0:08 6/26/2020 8:25 8:17:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Feedback awaited from contractor INC397338 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 9:20 6/26/2020 11:15 1:55:28 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to battery faulty OK Genset restarted with another battery. INC397202 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 20:43 6/26/2020 10:33 13:50:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Starter battery is faulty. Need to be justified 7 gallons of gasoline is added on the backup genset INC397419 HDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 11:16 6/26/2020 12:51 1:35:07 4:00:00 Compliant Power Generator failure (High temperature) High temp due to dirty radiator OK Radiator cleaned, 1 gal of coolant added and genset restarted INC397402 HDO175 VILLAGE_DE_DIEU Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/26/2020 10:27 6/26/2020 12:27 2:00:22 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site is up. Feedback is expected INC397535 HAIDO519 LILAVOIS_48B_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 15:11 6/26/2020 16:37 1:26:05 4:00:00 Compliant Power Generator failure (High temperature) High temp due to dirty radiator OK Radiator cleaned, 1 gal of coolant added and genset restarted INC397110 HAIDO116 TABARRE_52 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/25/2020 18:11 6/26/2020 17:12 23:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) (Indeterminate) Need to be justified Information about the CM is still expected from team. INC397293 HAIDO643 TARAS #N/A Huawei 2G+3G+LTE B Talkpool 6/26/2020 9:36 6/26/2020 17:19 7:42:50 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery is faulty. Need to be justified Feedback awaited from contractor INC397496 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 15:45 6/26/2020 17:51 2:06:40 4:00:00 Compliant Power Generator failure (Fuel issue) Fuel tank empty OK Fuel added then genseet restarted INC397472 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 14:18 6/26/2020 18:28 4:09:55 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback awaited from contractor INC397609 HDO127 MORNE_HERCULE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 16:26 6/26/2020 18:45 2:18:54 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Information about the CM is still expected from team. INC397225 HDN157 MORNE_PALMISTE Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 23:58 6/26/2020 19:05 19:07:00 4:00:00 Not Compliant Power Generator failure (High temperature) Coolant missing Need to be justified 1 gallon of coolant added INC397234 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/26/2020 1:26 6/26/2020 20:28 19:02:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset restarted with another battery INC397182 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 6/26/2020 3:42 6/26/2020 19:43 16:01:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified Genset restarted with another battery INC397116 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/26/2020 6:06 6/26/2020 9:04 2:58:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC397116 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/26/2020 6:06 6/26/2020 9:04 2:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back on air with the main site INC397107 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/25/2020 22:20 6/26/2020 9:35 11:14:40 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC397087 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/26/2020 6:06 6/26/2020 9:35 3:29:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC397101 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 6:06 6/26/2020 9:50 3:44:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC397082 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/26/2020 6:06 6/26/2020 10:00 3:54:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC396957 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 6:06 6/26/2020 9:52 3:46:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air when the batteries have been recharged INC397257 HDN277 LABRUYERE Nord Ericsson 2G D Talkpool 6/26/2020 6:46 6/26/2020 9:59 3:12:37 4:00:00 Compliant Power Generator failure (High temperature) Radiator dirty OK 1 gallon of coolant added and genset restarted with another battery INC397341 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/26/2020 9:37 6/26/2020 11:40 2:02:28 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery failure OK Genset restarted with another battery INC397242 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/26/2020 8:44 6/26/2020 11:28 2:43:10 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker tripped OK Breaker has been reset INC397187 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C O&M FUEL 6/26/2020 5:10 6/26/2020 11:50 6:40:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted INC397370 HDN208 LIMBE Nord Ericsson LTE A Talkpool 6/26/2020 11:05 6/26/2020 12:13 1:08:20 4:00:00 Compliant Power Generator failure (High temperature) High temperature OK 1 gallon of coolant and 0.5 gallon of oil added INC397313 HDN120 MORNE_DORIMA Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 7:46 6/26/2020 12:37 4:50:57 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery failure Need to be justified 1 gallon of coolant added and genset restarted with another battery INC397361 HDC020 MORNE_FORT_COW Artibonite Huawei 2G+3G+LTE B Talkpool 6/26/2020 10:32 6/26/2020 12:45 2:13:14 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC397437 HDN162 MORNE_ESTHERE Nord-Ouest Ericsson 2G A Talkpool 6/26/2020 12:53 6/26/2020 14:44 1:51:00 4:00:00 Compliant Power Power Failure (Indeterminate) Pending OK RCA and resolution details to be provided by the contractor INC397437 HDC159 POINTE_ DES_ MANGLES Artibonite Ericsson 2G D Talkpool 6/26/2020 12:53 6/26/2020 14:44 1:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN162. Cascaded Back on air with the main site INC397437 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 6/26/2020 12:53 6/26/2020 14:44 1:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN162. Cascaded Back on air with the main site INC397437 HDN165 BAIE _DE_ HENNE Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 12:53 6/26/2020 14:44 1:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN162. Cascaded Back on air with the main site INC397437 HDC174 NAN FORT Artibonite Ericsson 2G D Talkpool 6/26/2020 12:53 6/26/2020 14:44 1:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN162. Cascaded Back on air with the main site INC397437 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/26/2020 12:53 6/26/2020 14:44 1:51:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN162. Cascaded Back on air with the main site INC397471 HDN205 FORT_LIBERTE Nord-Est Ericsson LTE B Talkpool 6/26/2020 14:20 6/26/2020 17:29 3:09:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. Cascaded The site is back in service once the link restored INC397471 HDN217 TROU_DU_NORD Nord-Est Ericsson LTE A Talkpool 6/26/2020 14:20 6/26/2020 17:29 3:09:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. Cascaded The site is back in service once the link restored INC397471 HDN327 PARC CARACOL Nord-Est Ericsson 3G C Talkpool 6/26/2020 14:20 6/26/2020 17:29 3:09:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. Cascaded The site is back in service once the link restored INC397471 HDN328 PARC CARACOL II Nord-Est Ericsson 3G D Talkpool 6/26/2020 14:20 6/26/2020 17:29 3:09:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. Cascaded The site is back in service once the link restored INC397471 HDN218 TERRIER_ROUGE Nord-Est Ericsson 3G C Talkpool 6/26/2020 14:20 6/26/2020 17:29 3:09:00 4:00:00 Compliant Fiber Transmission (Fiber issue) Affected by fiber cut SDH008 - HDN207. Cascaded The site is back in service once the link restored INC397467 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/26/2020 14:02 6/26/2020 16:20 2:17:54 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Back on air without intervention INC397487 HDC344 CASSE PEREDON Centre Ericsson 2G B Talkpool 6/26/2020 15:06 6/26/2020 18:24 3:17:52 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Reloaded by NOC team INC397530 HAIDN046 DIGICEL Front office Cap Haitien Nord ZTE 2G+3G+LTE N/A Talkpool 6/26/2020 15:24 6/26/2020 18:32 3:07:48 4:00:00 Compliant Power Generator failure (Low oil Pressure) Due to oil consumption OK 1 gallon of oil and 1 gallon of coolant added INC397254 HAIDO307 SAINT_MEDARD Ouest Huawei 2G+3G+LTE A O&M FUEL 6/26/2020 8:31 6/26/2020 18:51 10:20:02 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay 20 gallons of fuel added and genset restarted INC397254 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M FUEL 6/26/2020 8:31 6/26/2020 18:51 10:20:02 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO307. Cascaded Back on air with the main site INC397254 HAIDO313 ARCAHAIE Ouest Huawei 2G+3G+LTE A O&M FUEL 6/26/2020 8:31 6/26/2020 18:51 10:20:02 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO307. Cascaded Back on air with the main site INC397254 HAIDO433 DIGUE PROBY Ouest Huawei 2G D O&M FUEL 6/26/2020 8:31 6/26/2020 18:51 10:20:02 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO307. Cascaded Back on air with the main site INC397254 HDO463 LEGER_ARCAHAIE Ouest Ericsson 2G D O&M FUEL 6/26/2020 8:31 6/26/2020 18:51 10:20:02 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDO307. Cascaded Back on air with the main site Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC397294 HDS275 SAINT GEORGES Sud Ericsson 2G D Talkpool 6/23/2020 16:22 6/26/2020 14:25 70:03:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS Spare RUS has been replaced INC397539 HDS033 CARREFOUR PINGOUIN/LAGOSSELINE Sud-Est Ericsson 2G D Talkpool 6/26/2020 16:00 6/26/2020 17:36 1:35:32 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC397249 HDN270 CARICE Nord-Est Ericsson 2G D Talkpool 6/26/2020 5:18 6/26/2020 9:47 4:29:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Starter battery failure Need to be justified Team restart genset with another battery INC396949 HDC260 DESSALINES Artibonite Ericsson 3G A Digicel 6/25/2020 11:04 6/26/2020 13:55 26:51:00 4:00:00 Not Compliant RBS RBS Fault (DUS failure) Faulty DUS Spare DUS replaced INC397437 HDC167 CARENAGE Artibonite Ericsson 2G D Talkpool 6/26/2020 12:22 6/26/2020 15:10 2:48:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN162 Cascaded Back up with the main site INC397309 HDN151 MARE-ROUGE Nord-Ouest Ericsson 2G C Talkpool 6/26/2020 7:26 6/26/2020 16:02 8:36:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) E1 cable issue Need to be justified E1 cable replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 18:25:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 00:25:31 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 5 6 2 12 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 1 0 19 ZTE 2 2 0 0 2 Huawei 4 4 4 0 4 Network 22 11 5 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 4 0 3 3 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 742:59:41 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 322:02:41 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 201:20:41 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 144:46:41 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 119:48:41 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 102:34:41 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 79:02:41 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 71:29:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 37:12:41 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 35:24:41 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 27:18:41 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 27:18:41 Dependent Affected by the power issue at the main site Affected by HDN245 INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 11:47:41 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 9:00 PM INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 7:14:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC3977614 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M FUEL 6/26/2020 14:02 6:22:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:45 pm. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 4:12:41 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 16:52 3:32:41 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 2:47:41 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 8:17 PM INC397561 HDC333 SAPATERRE Centre Ericsson 2G D Talkpool 6/26/2020 17:38 2:46:41 Power Power Failure (Indeterminate) Team has been dispatched. ETA 7:30PM expired, team cannot provide update. INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 2:24:41 Power Power Failure (Indeterminate) Team is on site INC397570 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/26/2020 18:26 1:58:41 Power Power Failure (Indeterminate) Team is aware, ETA 9:00PM. INC397570 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/26/2020 18:26 1:58:41 Dependent Affected by the power issue at the main site Affected by HDC244 INC397571 HDO664 RUE EPINARD_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 18:49 1:35:41 Power Generator failure (Indeterminate) Talkpool has been dispatched. ETA:9:30PM INC397586 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/26/2020 19:06 1:18:41 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397586 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/26/2020 19:06 1:18:41 Dependent Affected by the power issue at the main site Affected by HDC318 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 19:46:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 01:46:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 463:23:40 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 455:31:40 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 332:19:40 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 206:22:40 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 199:55:40 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397297 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 83:45:40 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 83:21:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 39:23:40 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 37:55:40 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 35:25:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397203 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/25/2020 20:44 25:01:40 RBS RBS Fault (Rectifier failure) Faulty rectifier, spare needed. ETR to be provided. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 11:45:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/26/2020 10:20 11:25:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 11:21:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 11:15:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 4:45:40 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 4:08:40 Power Generator failure (Indeterminate) Team is on the site INC397564 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/26/2020 18:18 3:27:40 Dependent Affected by the power issue at the main site Affected by HDO366 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 20:14:35 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 02:14:35 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 9 5 7 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 5 1 0 14 ZTE 4 4 1 0 4 Huawei 7 7 7 0 7 Network 22 16 9 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 5 0 4 1 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 744:47:50 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 323:50:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 203:08:50 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 146:34:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 121:36:50 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 104:22:50 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 80:50:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 73:17:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 39:00:50 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 37:12:50 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 29:06:50 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 29:06:50 Dependent Affected by the power issue at the main site Affected by HDN245 INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 13:35:50 Power Generator failure (Indeterminate) Team is working on the site INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 9:02:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC3977614 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M FUEL 6/26/2020 14:02 8:10:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:45 PM. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 6:00:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 4:34:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 4:12:50 Transmission Transmission (Indeterminate) Tx team has been requested, team is aware ETA to be provided INC397654 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 20:12 2:00:50 Power Generator failure (Indeterminate) Team is informed , ETA 10:30PM INC397596 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/26/2020 20:45 1:27:50 Power Generator failure (Indeterminate) Team is informed , ETA 11:00PM INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 6/26/2020 20:50 1:22:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:35 PM INC397583 HDO292 RUE BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 20:59 1:13:50 Power Generator failure (Indeterminate) Team is informed , ETA 10:30PM INC397662 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/26/2020 21:30 0:42:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397649 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 21:36 0:36:50 Power Generator failure (Indeterminate) Team is informed , ETA 11:00PM INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 0:28:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA: not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From jithin.j.singh at talkpool.com Fri Jun 26 20:40:47 2020 From: jithin.j.singh at talkpool.com (Jithin J Singh) Date: Sat, 27 Jun 2020 02:40:47 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Hello Dorcely, Please take note that the faulty DUW has been replaced at HDC267 and 3G is up since 4:00 PM, confirmed by NOC/Bouloute. The site currently have 2 carriers not taking traffic due to faulty RRU and same will be replaced after collecting spare from Digicel WH tomorrow. BR/ Jithin Singh. From: Jean Rosebert Dorcely On Behalf Of Haiti Noc Sent: Friday, June 26, 2020 10:15 PM To: Haiti Noc ; 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; Journal ; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 9 5 7 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 11 5 1 0 14 ZTE 4 4 1 0 4 Huawei 7 7 7 0 7 Network 22 16 9 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 15 5 0 4 1 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 744:47:50 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 323:50:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 203:08:50 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 146:34:50 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 121:36:50 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 104:22:50 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 80:50:50 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 73:17:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 39:00:50 RBS RBS Fault (DUW failure) DUW faulty, spare need to be replaced. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 37:12:50 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 29:06:50 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 29:06:50 Dependent Affected by the power issue at the main site Affected by HDN245 INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 13:35:50 Power Generator failure (Indeterminate) Team is working on the site INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 9:02:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC3977614 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M FUEL 6/26/2020 14:02 8:10:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:45 PM. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 6:00:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 4:34:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 4:12:50 Transmission Transmission (Indeterminate) Tx team has been requested, team is aware ETA to be provided INC397654 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 20:12 2:00:50 Power Generator failure (Indeterminate) Team is informed , ETA 10:30PM INC397596 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/26/2020 20:45 1:27:50 Power Generator failure (Indeterminate) Team is informed , ETA 11:00PM INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 6/26/2020 20:50 1:22:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:35 PM INC397583 HDO292 RUE BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 20:59 1:13:50 Power Generator failure (Indeterminate) Team is informed , ETA 10:30PM INC397662 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/26/2020 21:30 0:42:50 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397649 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 21:36 0:36:50 Power Generator failure (Indeterminate) Team is informed , ETA 11:00PM INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 0:28:50 Power Generator failure (Indeterminate) Team has been dispatched. ETA: not yet available * Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 22:20:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 04:20:32 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 2 6 4 9 21 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 15 ZTE 3 3 1 0 3 Huawei 3 3 3 0 3 Network 19 10 5 0 21 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 12 5 0 2 2 21 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 746:53:55 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 325:56:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 205:14:55 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 148:40:55 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 123:42:55 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 106:28:55 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 82:56:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 75:23:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 31:12:55 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 31:12:55 Dependent Affected by the power issue at the main site Affected by HDN245 INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 13:48:55 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 11:08:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC3977614 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M FUEL 6/26/2020 14:02 10:16:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:45 PM. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 8:06:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 6:40:55 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 6/26/2020 20:50 3:28:55 Power Generator failure (Indeterminate) Team is working on the site INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 2:34:55 Power Generator failure (Indeterminate) Team is waiting for access INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 1:52:55 Power Generator failure (Indeterminate) Talkpool does not manage team to reach site, ETA 7:00AM. INC397722 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 6/26/2020 23:02 1:16:55 Power Generator failure (Indeterminate) Team is aware, ETA 2:00AM. INC397682 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/26/2020 23:22 0:56:55 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 1:18 AM INC397682 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/26/2020 23:22 0:56:55 Dependent Affected by the power issue at the main site Affected by HDO389 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 22:32:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 04:32:00 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 466:09:31 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 458:17:31 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 335:05:31 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 209:08:31 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 202:41:31 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397297 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 86:31:31 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 86:07:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 42:09:31 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 40:41:31 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 38:11:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 14:31:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 14:07:31 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 7:31:31 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 6:54:31 RBS RBS Fault (Indeterminate) Team is working on the site INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 6:31:31 RBS RBS Fault (Indeterminate) Sector B and C remains down, Tx team will go back to the site ETA 6:30AM. INC397564 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/26/2020 18:18 6:13:31 RBS RBS Fault (Indeterminate) Team is informed Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Fri Jun 26 22:50:48 2020 From: leveque.karl-sebastien at tpmanagementsa.com (=?utf-8?Q?leveque.karl-sebastien=40tpmanagementsa.com?=) Date: Sat, 27 Jun 2020 00:50:48 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 12:00 AM In-Reply-To: References: Message-ID: Hi NOC team, Kindly review this comment for HDC281: Talkpool does not manage team to reach site, ETA 7:00AM. This site is confirmed RED Zone in the latest Red Zone list. Best regards. Sebastian L. On Jun 27 2020, at 12:22 am, Haiti Noc wrote: > > > > > > > Hello All, > > > > > > Received the NOC hourly report done at 12:00 AM > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > A > > > > > > B > > > > > > C > > > > > > D > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Total > > > > > > 2 > > > > > > 6 > > > > > > 4 > > > > > > 9 > > > > > > 21 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > 2G > > > > > > 3G > > > > > > LTE > > > > > > TDD > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Ericsson > > > > > > 13 > > > > > > 4 > > > > > > 1 > > > > > > 0 > > > > > > 15 > > > > > > > > > > > > > > > > > > > > > > > > > > ZTE > > > > > > 3 > > > > > > 3 > > > > > > 1 > > > > > > 0 > > > > > > 3 > > > > > > > > > > > > > > > > > > > > > > > > > > Huawei > > > > > > 3 > > > > > > 3 > > > > > > 3 > > > > > > 0 > > > > > > 3 > > > > > > > > > > > > > > > > > > > > > > > > > > Network > > > > > > 19 > > > > > > 10 > > > > > > 5 > > > > > > 0 > > > > > > 21 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > Power > > > > > > Fuel > > > > > > Fiber > > > > > > RAN > > > > > > Attached > > > > > > Total > > > > > > > > > > > > > > > > > > > > Total > > > > > > 12 > > > > > > 5 > > > > > > 0 > > > > > > 2 > > > > > > 2 > > > > > > 21 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Assigned Group > > > > > > Date/time down > > > > > > Duration > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Comments > > > > > > > > INC382098 > > > > > > HDO286 > > > > > > THEATRE NATIONAL > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Digicel > > > > > > 5/26/2020 21:25 > > > > > > 746:53:55 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. > > > > > > > > INC391030 > > > > > > HDN136 > > > > > > MARE_ROUGE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 6/13/2020 10:22 > > > > > > 325:56:55 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > INC393539 > > > > > > HDN260 > > > > > > PREVAL > > > > > > Nord > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Digicel > > > > > > 6/18/2020 11:04 > > > > > > 205:14:55 > > > > > > RBS > > > > > > RBS Fault (Software Issue) > > > > > > 3G down due to license issue ,Concern follow up is ongoing by them > > > > > > > > INC394627 > > > > > > HDO137 > > > > > > DELMAS_2 > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 6/20/2020 19:38 > > > > > > 148:40:55 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site repetitively sabotaged: Site expect to be recovered by EDH. > > > > > > > > INC395050 > > > > > > HDS256 > > > > > > CARREFOUR_VERNO_AQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Digicel > > > > > > 6/21/2020 20:36 > > > > > > 123:42:55 > > > > > > RBS > > > > > > RBS Fault (RBS Software failure) > > > > > > License issue , concerned team has been informed > > > > > > > > INC395176 > > > > > > HDO363 > > > > > > TI GOAVE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 6/22/2020 13:50 > > > > > > 106:28:55 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > DC converter faulty, follow up is ongoing. > > > > > > > > INC395923 > > > > > > HDN126 > > > > > > AUX_BORGNES > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Digicel > > > > > > 6/23/2020 13:22 > > > > > > 82:56:55 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > INC396093 > > > > > > HDO585 > > > > > > RLLE_DECOUVERTE_MARTISSANT2A_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > O&M FUEL > > > > > > 6/23/2020 20:55 > > > > > > 75:23:55 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. > > > > > > > > INC396996 > > > > > > HDN245 > > > > > > BAS_LIMBE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 6/25/2020 17:06 > > > > > > 31:12:55 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Assessment report is processing. Next update to share when available > > > > > > > > INC396996 > > > > > > HDN282 > > > > > > NAN MONBEM > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/25/2020 17:06 > > > > > > 31:12:55 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN245 > > > > > > > > INC397364 > > > > > > HDC334 > > > > > > BAS-SELP?TRE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/26/2020 10:30 > > > > > > 13:48:55 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy > > > > > > > > INC397504 > > > > > > HDO582 > > > > > > BLONDE_II > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > O&M FUEL > > > > > > 6/26/2020 13:10 > > > > > > 11:08:55 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. > > > > > > > > INC3977614 > > > > > > HDN296 > > > > > > DILAIRE > > > > > > Nord-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M FUEL > > > > > > 6/26/2020 14:02 > > > > > > 10:16:55 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/26/2020 at 5:45 PM. ETR to be provided. > > > > > > > > INC397606 > > > > > > HAIDO283 > > > > > > Mariani 12 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > O&M FUEL > > > > > > 6/26/2020 16:12 > > > > > > 8:06:55 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. > > > > > > > > INC397561 > > > > > > HDC333 > > > > > > SAPATERRE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M FUEL > > > > > > 6/26/2020 17:38 > > > > > > 6:40:55 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. > > > > > > > > INC397597 > > > > > > HAIDS116 > > > > > > GELEE > > > > > > Sud > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > C > > > > > > Talkpool > > > > > > 6/26/2020 20:50 > > > > > > 3:28:55 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is working on the site > > > > > > > > INC397703 > > > > > > HAIGA120 > > > > > > TIMARE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 6/26/2020 21:44 > > > > > > 2:34:55 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is waiting for access > > > > > > > > INC397677 > > > > > > HDC281 > > > > > > K-FOU_KADO > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/26/2020 22:26 > > > > > > 1:52:55 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Talkpool does not manage team to reach site, ETA 7:00AM. > > > > > > > > INC397722 > > > > > > COW032 > > > > > > ENNERY_COW > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/26/2020 23:02 > > > > > > 1:16:55 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is aware, ETA 2:00AM. > > > > > > > > INC397682 > > > > > > HDO389 > > > > > > CA IRA_COW > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/26/2020 23:22 > > > > > > 0:56:55 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team has been dispatched. ETA: 1:18 AM > > > > > > > > INC397682 > > > > > > HDO423 > > > > > > BUTEAU > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 6/26/2020 23:22 > > > > > > 0:56:55 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO389 > > > > > > > > > > ? Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Date/time down > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Assigned Group > > > > > > Expected Resolution Time > > > > > > > > INC263407 > > > > > > HAIDO503 > > > > > > RUE_TIREMAS > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 16-Sep-19 > > > > > > Security_Access > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC336469 > > > > > > HDO106 > > > > > > MAGASIN_LAKAY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-Feb-20 > > > > > > Security_Access > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC338777 > > > > > > HDO221 > > > > > > 4_AVE_BOLOSSE > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 20-Feb-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Huawei installation is ongoing. ETR not yet available > > > > > > Huawei > > > > > > No ETR yet > > > > > > > > INC345624 > > > > > > HGA045 > > > > > > MORNE FEVRE > > > > > > Nippes > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 7-Mar-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Escalated to talkpool . ETR not yet available > > > > > > Talkpool > > > > > > No ETR yet > > > > > > > > INC369781 > > > > > > HAIGA146 > > > > > > JEREMIE > > > > > > Grande-Anse > > > > > > Ericsson > > > > > > 2G+3G > > > > > > C > > > > > > 30-Apr-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > Next Update June 29th > > > > > > > > INC373673 > > > > > > HDS199 > > > > > > CHERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 9-May-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > Next Update June 29th > > > > > > > > INC376862 > > > > > > HDO578 > > > > > > RUE_DEESSE_IMP_JOB > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 15-May-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Escalated to fuel . ETR not yet available > > > > > > O&M FUEL > > > > > > Next Update June 27th > > > > > > > > INC371981 > > > > > > HDO556 > > > > > > FORT_MERCREDI_RTE_DES_DALLES > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 5-May-20 > > > > > > Security_Access > > > > > > Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel > > > > > > Security > > > > > > Next Update June 29th > > > > > > > > INC379925 > > > > > > HDO607 > > > > > > MARTISSANT_1 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 22-May-20 > > > > > > Security_Access > > > > > > Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. > > > > > > Security > > > > > > Next Update June 29th > > > > > > > > INC386662 > > > > > > HDO617 > > > > > > HASCO > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 5-Jun-20 > > > > > > Security_Access > > > > > > Repeated high Fuel Theft > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO211 > > > > > > RUE_DES_FRONTS_FORTS > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Access blocked by the bandits, Security team is informed > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO683 > > > > > > BEL AIR > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390129 > > > > > > HAIGA064 > > > > > > LATOBOLIER > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 11-Jun-20 > > > > > > Security_Access > > > > > > Site is halted due constant theft. Security to investigate > > > > > > Security > > > > > > Next Update June 29th > > > > > > > > INC390300 > > > > > > HDO546 > > > > > > CHARLES_BELAIR_DELMAS33 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 12-Jun-20 > > > > > > Acquisition > > > > > > Access is blocked by owner due to payment issue > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC394382 > > > > > > HDO636 > > > > > > MARIANI_15_RUE_RIGAUD > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 20-Jun-20 > > > > > > Digicel > > > > > > Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. > > > > > > Digicel > > > > > > No ETR yet > > > > > > > > > > > > Yours faithfully, > > > > > > Noc Team > > NETWORK OPERATION CENTER > > Unigestion Holding S.A, Digicel? Haiti > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > Notice of Confidentiality: > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > -- > Powertt mailing list > Powertt at tpmanagementsa.com > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Fri Jun 26 23:43:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 05:43:16 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 4 7 4 15 30 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 5 1 0 23 ZTE 3 3 1 0 3 Huawei 4 4 4 0 4 Network 28 12 6 0 30 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 6 0 2 5 30 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 748:16:06 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 327:19:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 206:37:06 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 150:03:06 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 125:05:06 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 107:51:06 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 84:19:06 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 76:46:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 32:35:06 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 32:35:06 Dependent Affected by the power issue at the main site Affected by HDN245 INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 15:11:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 12:31:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC3977614 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M FUEL 6/26/2020 14:02 11:39:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:45 PM. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 9:29:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 8:03:06 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/26/2020 20:50 4:51:06 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:20 AM. ETA to be provided by them. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 3:57:06 Power Generator failure (Indeterminate) Team is waiting for access INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 22:21 3:20:06 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 3:15:06 Power Generator failure (Indeterminate) Talkpool does not manage team to reach site, ETA 7:00AM. INC397722 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 6/26/2020 23:02 2:39:06 Power Generator failure (Indeterminate) Team is aware, ETA 2:00AM. INC397682 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/26/2020 23:22 2:19:06 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 1:18 AM INC397682 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/26/2020 23:22 2:19:06 Dependent Affected by the power issue at the main site Affected by HDO389 INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 1:21:06 Power Generator failure (Indeterminate) Portable genset is out fuel, ETR to be provide by Talkpool Team INC397746 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/27/2020 0:30 1:11:06 Power Generator failure (Indeterminate) Team is aware, ETA to be provided INC397746 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/27/2020 0:30 1:11:06 Dependent Affected by the power issue at the main site Affected by HDC245 INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 0:59:06 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397754 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 6/27/2020 0:42 0:59:06 Power Generator failure (Indeterminate) Team is aware, ETA to be provided INC397803 HDO383 LA_ HATTE _II Ouest Ericsson 2G A Talkpool 6/27/2020 0:58 0:43:06 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 2:18 AM INC397803 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/27/2020 0:58 0:43:06 Dependent Affected by the power issue at the main site Affected by HDO383 INC397803 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/27/2020 0:58 0:43:06 Dependent Affected by the power issue at the main site Affected by HDO383 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Fri Jun 26 23:58:09 2020 From: leveque.karl-sebastien at tpmanagementsa.com (=?utf-8?Q?leveque.karl-sebastien=40tpmanagementsa.com?=) Date: Sat, 27 Jun 2020 01:58:09 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 1:00 AM In-Reply-To: References: Message-ID: <6f67ff93-0341-4e65-bbac-2227a1302ea1@edison.tech> Hi NOC TEAM, As discussed Dorcelly for: HGA120 Access issue HDC281 Red zone Confirmed ETA: 7:00AM And now here is update for the other pending: HDO389 Restored but you can see it bouncing because team is making some troubleshooting on the genset. HDN112 ETA: 4AM HDC244 Radiator is faulty on it | It will be fixed and installed back to site at 8AM Best regards, Sebastian L. On Jun 27 2020, at 1:44 am, Haiti Noc wrote: > > > Hello All, > > > > > > Received the NOC hourly report done at 1:00 AM > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > A > > > > > > B > > > > > > C > > > > > > D > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Total > > > > > > 4 > > > > > > 7 > > > > > > 4 > > > > > > 15 > > > > > > 30 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > 2G > > > > > > 3G > > > > > > LTE > > > > > > TDD > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Ericsson > > > > > > 21 > > > > > > 5 > > > > > > 1 > > > > > > 0 > > > > > > 23 > > > > > > > > > > > > > > > > > > > > > > > > > > ZTE > > > > > > 3 > > > > > > 3 > > > > > > 1 > > > > > > 0 > > > > > > 3 > > > > > > > > > > > > > > > > > > > > > > > > > > Huawei > > > > > > 4 > > > > > > 4 > > > > > > 4 > > > > > > 0 > > > > > > 4 > > > > > > > > > > > > > > > > > > > > > > > > > > Network > > > > > > 28 > > > > > > 12 > > > > > > 6 > > > > > > 0 > > > > > > 30 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > Power > > > > > > Fuel > > > > > > Fiber > > > > > > RAN > > > > > > Attached > > > > > > Total > > > > > > > > > > > > > > > > > > > > Total > > > > > > 17 > > > > > > 6 > > > > > > 0 > > > > > > 2 > > > > > > 5 > > > > > > 30 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Assigned Group > > > > > > Date/time down > > > > > > Duration > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Comments > > > > > > > > INC382098 > > > > > > HDO286 > > > > > > THEATRE NATIONAL > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Digicel > > > > > > 5/26/2020 21:25 > > > > > > 748:16:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. > > > > > > > > INC391030 > > > > > > HDN136 > > > > > > MARE_ROUGE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 6/13/2020 10:22 > > > > > > 327:19:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > INC393539 > > > > > > HDN260 > > > > > > PREVAL > > > > > > Nord > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Digicel > > > > > > 6/18/2020 11:04 > > > > > > 206:37:06 > > > > > > RBS > > > > > > RBS Fault (Software Issue) > > > > > > 3G down due to license issue ,Concern follow up is ongoing by them > > > > > > > > INC394627 > > > > > > HDO137 > > > > > > DELMAS_2 > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 6/20/2020 19:38 > > > > > > 150:03:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site repetitively sabotaged: Site expect to be recovered by EDH. > > > > > > > > INC395050 > > > > > > HDS256 > > > > > > CARREFOUR_VERNO_AQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Digicel > > > > > > 6/21/2020 20:36 > > > > > > 125:05:06 > > > > > > RBS > > > > > > RBS Fault (RBS Software failure) > > > > > > License issue , concerned team has been informed > > > > > > > > INC395176 > > > > > > HDO363 > > > > > > TI GOAVE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 6/22/2020 13:50 > > > > > > 107:51:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > DC converter faulty, follow up is ongoing. > > > > > > > > INC395923 > > > > > > HDN126 > > > > > > AUX_BORGNES > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Digicel > > > > > > 6/23/2020 13:22 > > > > > > 84:19:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > INC396093 > > > > > > HDO585 > > > > > > RLLE_DECOUVERTE_MARTISSANT2A_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > O&M FUEL > > > > > > 6/23/2020 20:55 > > > > > > 76:46:06 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. > > > > > > > > INC396996 > > > > > > HDN245 > > > > > > BAS_LIMBE > > > > > > Nord > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 6/25/2020 17:06 > > > > > > 32:35:06 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Assessment report is processing. Next update to share when available > > > > > > > > INC396996 > > > > > > HDN282 > > > > > > NAN MONBEM > > > > > > Nord > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/25/2020 17:06 > > > > > > 32:35:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN245 > > > > > > > > INC397364 > > > > > > HDC334 > > > > > > BAS-SELP?TRE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/26/2020 10:30 > > > > > > 15:11:06 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy > > > > > > > > INC397504 > > > > > > HDO582 > > > > > > BLONDE_II > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > O&M FUEL > > > > > > 6/26/2020 13:10 > > > > > > 12:31:06 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. > > > > > > > > INC3977614 > > > > > > HDN296 > > > > > > DILAIRE > > > > > > Nord-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M FUEL > > > > > > 6/26/2020 14:02 > > > > > > 11:39:06 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/26/2020 at 5:45 PM. ETR to be provided. > > > > > > > > INC397606 > > > > > > HAIDO283 > > > > > > Mariani 12 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > O&M FUEL > > > > > > 6/26/2020 16:12 > > > > > > 9:29:06 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. > > > > > > > > INC397561 > > > > > > HDC333 > > > > > > SAPATERRE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M FUEL > > > > > > 6/26/2020 17:38 > > > > > > 8:03:06 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. > > > > > > > > INC397597 > > > > > > HAIDS116 > > > > > > GELEE > > > > > > Sud > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > C > > > > > > O&M FUEL > > > > > > 6/26/2020 20:50 > > > > > > 4:51:06 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team is informed 6/27/2020 12:20 AM. ETA to be provided by them. > > > > > > > > INC397703 > > > > > > HAIGA120 > > > > > > TIMARE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 6/26/2020 21:44 > > > > > > 3:57:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is waiting for access > > > > > > > > INC397441 > > > > > > HDC299 > > > > > > MAROUGE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/26/2020 22:21 > > > > > > 3:20:06 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy > > > > > > > > INC397677 > > > > > > HDC281 > > > > > > K-FOU_KADO > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/26/2020 22:26 > > > > > > 3:15:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Talkpool does not manage team to reach site, ETA 7:00AM. > > > > > > > > INC397722 > > > > > > COW032 > > > > > > ENNERY_COW > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/26/2020 23:02 > > > > > > 2:39:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is aware, ETA 2:00AM. > > > > > > > > INC397682 > > > > > > HDO389 > > > > > > CA IRA_COW > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/26/2020 23:22 > > > > > > 2:19:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team has been dispatched. ETA: 1:18 AM > > > > > > > > INC397682 > > > > > > HDO423 > > > > > > BUTEAU > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 6/26/2020 23:22 > > > > > > 2:19:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO389 > > > > > > > > INC397697 > > > > > > HDO104 > > > > > > DELMAS_24 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/27/2020 0:20 > > > > > > 1:21:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Portable genset is out fuel, ETR to be provide by Talkpool Team > > > > > > > > INC397746 > > > > > > HDC244 > > > > > > BOIS_PIN > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/27/2020 0:30 > > > > > > 1:11:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is aware, ETA to be provided > > > > > > > > INC397746 > > > > > > HDC345 > > > > > > PAREIDON > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/27/2020 0:30 > > > > > > 1:11:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDC245 > > > > > > > > INC397752 > > > > > > HDS284 > > > > > > TI MACHE BOBO > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 6/27/2020 0:42 > > > > > > 0:59:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access blocked by the owner for No payment by Digicel > > > > > > > > INC397754 > > > > > > HDN112 > > > > > > JN-PAUL_SARTRE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 6/27/2020 0:42 > > > > > > 0:59:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is aware, ETA to be provided > > > > > > > > INC397803 > > > > > > HDO383 > > > > > > LA_ HATTE _II > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > A > > > > > > Talkpool > > > > > > 6/27/2020 0:58 > > > > > > 0:43:06 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team has been dispatched. ETA: 2:18 AM > > > > > > > > INC397803 > > > > > > HDO411 > > > > > > CHABANNE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/27/2020 0:58 > > > > > > 0:43:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO383 > > > > > > > > INC397803 > > > > > > HGA041 > > > > > > BONDEAU > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/27/2020 0:58 > > > > > > 0:43:06 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO383 > > > > > > > > > > ? Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Date/time down > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Assigned Group > > > > > > Expected Resolution Time > > > > > > > > INC263407 > > > > > > HAIDO503 > > > > > > RUE_TIREMAS > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 16-Sep-19 > > > > > > Security_Access > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC336469 > > > > > > HDO106 > > > > > > MAGASIN_LAKAY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-Feb-20 > > > > > > Security_Access > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC338777 > > > > > > HDO221 > > > > > > 4_AVE_BOLOSSE > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 20-Feb-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Huawei installation is ongoing. ETR not yet available > > > > > > Huawei > > > > > > No ETR yet > > > > > > > > INC345624 > > > > > > HGA045 > > > > > > MORNE FEVRE > > > > > > Nippes > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 7-Mar-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Escalated to talkpool . ETR not yet available > > > > > > Talkpool > > > > > > No ETR yet > > > > > > > > INC369781 > > > > > > HAIGA146 > > > > > > JEREMIE > > > > > > Grande-Anse > > > > > > Ericsson > > > > > > 2G+3G > > > > > > C > > > > > > 30-Apr-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > Next Update June 29th > > > > > > > > INC373673 > > > > > > HDS199 > > > > > > CHERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 9-May-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > Next Update June 29th > > > > > > > > INC376862 > > > > > > HDO578 > > > > > > RUE_DEESSE_IMP_JOB > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 15-May-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Escalated to fuel . ETR not yet available > > > > > > O&M FUEL > > > > > > Next Update June 27th > > > > > > > > INC371981 > > > > > > HDO556 > > > > > > FORT_MERCREDI_RTE_DES_DALLES > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 5-May-20 > > > > > > Security_Access > > > > > > Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel > > > > > > Security > > > > > > Next Update June 29th > > > > > > > > INC379925 > > > > > > HDO607 > > > > > > MARTISSANT_1 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 22-May-20 > > > > > > Security_Access > > > > > > Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. > > > > > > Security > > > > > > Next Update June 29th > > > > > > > > INC386662 > > > > > > HDO617 > > > > > > HASCO > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 5-Jun-20 > > > > > > Security_Access > > > > > > Repeated high Fuel Theft > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO211 > > > > > > RUE_DES_FRONTS_FORTS > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Access blocked by the bandits, Security team is informed > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO683 > > > > > > BEL AIR > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390129 > > > > > > HAIGA064 > > > > > > LATOBOLIER > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 11-Jun-20 > > > > > > Security_Access > > > > > > Site is halted due constant theft. Security to investigate > > > > > > Security > > > > > > Next Update June 29th > > > > > > > > INC390300 > > > > > > HDO546 > > > > > > CHARLES_BELAIR_DELMAS33 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 12-Jun-20 > > > > > > Acquisition > > > > > > Access is blocked by owner due to payment issue > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC394382 > > > > > > HDO636 > > > > > > MARIANI_15_RUE_RIGAUD > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 20-Jun-20 > > > > > > Digicel > > > > > > Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. > > > > > > Digicel > > > > > > No ETR yet > > > > > > > > > > > > Yours faithfully, > > > > > > Noc Team > > NETWORK OPERATION CENTER > > Unigestion Holding S.A, Digicel? Haiti > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > Notice of Confidentiality: > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > -- > Powertt mailing list > Powertt at tpmanagementsa.com > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 01:15:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 07:15:16 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 5 9 5 14 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 7 1 0 22 ZTE 5 5 1 0 5 Huawei 6 6 6 0 6 Network 30 18 8 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 6 0 2 5 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 749:48:35 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 328:51:35 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 208:09:35 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 151:35:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 126:37:35 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 109:23:35 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 85:51:35 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 78:18:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 42:13:35 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 34:07:35 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 34:07:35 Dependent Affected by the power issue at the main site Affected by HDN245 INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 16:43:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 14:03:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC3977614 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M FUEL 6/26/2020 14:02 13:11:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:45 PM. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 11:01:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 9:35:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/26/2020 20:50 6:23:35 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:20 AM. ETA to be provided by them. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 5:29:35 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow is ongoing with him. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 22:21 4:52:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 4:47:35 Power Generator failure (Indeterminate) Unsafe area, team will reach site at 7:00AM. INC397741 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 0:12 3:01:35 Power Generator failure (Indeterminate) Portable genset is out of fuel. Fuel will be added at 8:00 AM INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 2:53:35 Power Generator failure (Indeterminate) Portable genset is out fuel, ETR to be provide by Talkpool Team INC397746 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/27/2020 0:30 2:43:35 Power Generator failure (Radiator failure) Faulty radiator, team will reach site 6/26/2020 at 8:00AM. INC397746 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/27/2020 0:30 2:43:35 Dependent Affected by the power issue at the main site Affected by HDC245 INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 2:31:35 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397754 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 6/27/2020 0:42 2:31:35 Power Generator failure (Indeterminate) Team is aware, ETA 4:00AM. INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 2:22:35 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397803 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/27/2020 0:58 2:15:35 Power Generator failure (Indeterminate) Team is waiting for access INC397803 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/27/2020 0:58 2:15:35 Dependent Affected by the power issue at the main site Affected by HDO383 INC397803 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/27/2020 0:58 2:15:35 Dependent Affected by the power issue at the main site Affected by HDO383 INC397803 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 6/27/2020 0:58 2:15:35 Dependent Affected by the power issue at the main site Affected by HDO383 INC397648 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 2:15 0:58:35 Power Power Failure (Indeterminate) Team can't reach the site at night , due to private proverty Businees. They will reach the site 6/27/2020, ETA 8:00PM INC397809 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 2:31 0:42:35 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 01:18:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 07:18:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 468:55:25 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 461:03:25 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 337:51:25 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 211:54:25 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 205:27:25 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397297 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 89:17:25 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 88:53:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 44:55:25 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 43:27:25 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 40:57:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 17:17:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 16:53:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 10:17:25 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 9:40:25 RBS RBS Fault (Indeterminate) Team is working on the site INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 9:17:25 RBS RBS Fault (Indeterminate) Sector B and C remains down, Tx team will go back to the site ETA 6:30AM. INC397803 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/27/2020 0:58 2:19:25 Dependent Affected by the power issue at the main site Affected by HDO383 INC397803 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/27/2020 0:58 2:19:25 Dependent Affected by the power issue at the main site Affected by HDO383 INC397803 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/27/2020 0:58 2:19:25 Dependent Affected by the power issue at the main site Affected by HDO383 Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 02:07:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 08:07:23 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 4 10 5 12 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 5 1 0 19 ZTE 6 6 2 0 6 Huawei 6 6 6 0 6 Network 29 17 9 0 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 6 0 2 2 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 750:40:26 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 329:43:26 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 209:01:26 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 152:27:26 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 127:29:26 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 110:15:26 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 86:43:26 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 79:10:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 43:05:26 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 34:59:26 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 34:59:26 Dependent Affected by the power issue at the main site Affected by HDN245 INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 17:35:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 14:55:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC3977614 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M FUEL 6/26/2020 14:02 14:03:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:45 PM. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 11:53:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 10:27:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/26/2020 20:50 7:15:26 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:20 AM. ETA to be provided by them. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 6:21:26 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow is ongoing with him. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 22:21 5:44:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 5:39:26 Power Generator failure (Indeterminate) Unsafe area, team will reach site at 7:00AM. INC397676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/26/2020 22:26 5:39:26 Power Generator failure (Indeterminate) Owner turned off the genset due to noise, he will restart it at 7:00 AM INC397741 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 0:12 3:53:26 Power Generator failure (Indeterminate) Portable genset is out of fuel. Fuel will be added at 8:00 AM INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 3:45:26 Power Generator failure (Indeterminate) Portable genset is out fuel, ETR to be provide by Talkpool Team INC397746 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/27/2020 0:30 3:35:26 Power Generator failure (Radiator failure) Faulty radiator, team will reach site 6/26/2020 at 8:00AM. INC397746 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/27/2020 0:30 3:35:26 Dependent Affected by the power issue at the main site Affected by HDC245 INC397754 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 6/27/2020 0:42 3:23:26 Power Generator failure (Indeterminate) Team is aware, ETA 4:00AM. INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 3:23:26 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 3:14:26 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397648 HAIDO169 L'UNION_MATERIAUX Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 2:15 1:50:26 Power Power Failure (Indeterminate) Team can't reach the site at night , due to private proverty Businees. They will reach the site 6/27/2020, ETA 8:00AM INC397809 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 2:31 1:34:26 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 5:00 AM INC397767 HDN224 BORGNE Nord Ericsson 2G B Talkpool 6/27/2020 3:26 0:39:26 Power Generator failure (Indeterminate) Team is aware, ETA to be provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 04:42:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 10:42:42 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 472:19:17 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 464:27:17 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 341:15:17 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 215:18:17 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 208:51:17 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397297 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 92:41:17 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 92:17:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 48:19:17 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 46:51:17 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 44:21:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 20:41:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 20:17:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 13:41:17 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 13:04:17 RBS RBS Fault (Indeterminate) Tx team has requested BSC team support. More update will be provided 9:00 AM INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 12:41:17 RBS RBS Fault (Indeterminate) Sector B and C remains down, Tx team will go back to the site ETA 6:30AM. Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 05:12:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 11:12:46 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 27th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 27th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 753:39:00 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 332:42:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 212:00:00 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 155:26:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 130:28:00 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 113:14:00 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 89:42:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 82:09:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 46:04:00 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 37:58:00 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 37:58:00 Dependent Affected by the power issue at the main site Affected by HDN245 INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/26/2020 10:27 20:37:00 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 20:34:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 17:54:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC3977614 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M FUEL 6/26/2020 14:02 17:02:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:45 PM. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 14:52:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 13:26:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/26/2020 20:50 10:14:00 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:20 AM. ETA to be provided by them. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 9:20:00 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow is ongoing with him. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 22:21 8:43:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 8:38:00 Power Generator failure (Indeterminate) Unsafe area, team will reach site at 7:00AM. INC397676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/26/2020 22:26 8:38:00 Power Generator failure (Indeterminate) Owner turned off the genset due to noise, he will restart it at 7:00 AM INC397741 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 0:12 6:52:00 Power Generator failure (Indeterminate) Portable genset is out of fuel. Fuel will be added at 8:00 AM INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 6:44:00 Power Generator failure (Indeterminate) Portable genset is out fuel, ETR 8:00AM INC397746 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/27/2020 0:30 6:34:00 Power Generator failure (Radiator failure) Faulty radiator, team will reach site 6/26/2020 at 8:00AM. INC397746 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/27/2020 0:30 6:34:00 Dependent Affected by the power issue at the main site Affected by HDC245 INC397754 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 6/27/2020 0:42 6:22:00 Power Generator Failure (Starter battery failure) Faulty starter battery,team is looking for another one, more update is expected. INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 6:22:00 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 6:13:00 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397809 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 2:31 4:33:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:00 AM INC397767 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/27/2020 3:26 3:38:00 Power Generator failure (Indeterminate) Team is aware, ETA 6:00AM expired more update is expected from team. INC397813 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/27/2020 3:54 3:10:00 Power Generator failure (Indeterminate) Team is on site. INC397764 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 3:55 3:09:00 Power Power Failure (Indeterminate) ETA expired , new ETA to be provide INC397814 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 4:45 2:19:00 Power Power Failure (Indeterminate) Team on site waiting for access INC397771 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 5:02 2:02:00 Power Generator failure (Indeterminate) Portable genset is out of fuel more update will be shared once available. INC397586 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/27/2020 6:06 0:58:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397586 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/27/2020 6:06 0:58:00 Dependent Affected by the power issue at the main site Affected by HDC318 INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 6:06 0:58:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397662 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 6:06 0:58:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:07 0:57:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:00 AM INC397769 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 6:13 0:51:00 Power Power Failure (Indeterminate) Team on site waiting for access Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 472:42:00 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 464:50:00 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 341:38:00 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 215:41:00 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 209:14:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397297 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 93:04:00 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 92:40:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 48:42:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 47:14:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 44:44:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 21:04:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 20:40:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 14:04:00 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 13:27:00 RBS RBS Fault (Indeterminate) Tx team has requested BSC team support. More update will be provided 9:00 AM INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 13:04:00 RBS RBS Fault (Indeterminate) Sector B and C remains down, Tx team will go back to the site ETA 6:30AM expired more update is expected from team. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC397279 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/26/2020 18:00 6/26/2020 19:15 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded Back on air with the main site INC397279 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/26/2020 18:00 6/26/2020 19:15 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded Back on air with the main site INC397515 HDC160 SOURCE_CHAUDE_ANSE_ROUGE Artibonite Ericsson 2G D Talkpool 6/26/2020 12:53 6/26/2020 19:57 7:04:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp Need to be justified Radiator has been repaired and genset restarted. INC397570 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/26/2020 18:26 6/26/2020 21:40 3:14:00 4:00:00 Compliant Power Generator failure (High temperature) High temp Need to be justified 1gal water added and genset restarted. INC397570 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/26/2020 18:26 6/26/2020 21:40 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC244 Cascaded Back on air with the main site INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 6/25/2020 7:50 88:00:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine knocking Need to be justified Portable genset installed on site. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 6/26/2020 17:20 34:08:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) Faulty DUW Spare DUW has been replaced. INC397722 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 6/26/2020 23:02 6/27/2020 1:20 2:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Team adjusted voltage and genset restarted. INC397550 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 16:56 6/26/2020 19:45 2:49:00 4:00:00 Compliant Power Generator Failure (Underspeed) Under speed due to priming pump cut OK Priming pump replaced,restart the genset INC397483 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 14:48 6/26/2020 20:18 5:30:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Generator tripped due over load Need to be justified Reset breaker and Restart genset INC397571 HDO664 RUE EPINARD_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 18:49 6/26/2020 21:20 2:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start battery system low OK Reset alarm and restart2 INC397654 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 20:12 6/26/2020 22:20 2:08:00 4:00:00 Compliant Generator Failure (Starter battery failure) Fail to start due to stater battery faulty OK Restart with another battery INC397583 HDO292 RUE BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 22:42 6/26/2020 23:40 0:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) ECU data failed Check all cable HPU and reset alarm INC397583 HAIDO575 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 22:42 6/26/2020 23:40 0:58:00 4:00:00 Compliant Power Affected by the power issue at the main site Attached to HAIDO292 Cascaded Up with the main site. INC397583 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 22:42 6/26/2020 23:40 0:58:00 4:00:00 Compliant Power Affected by the power issue at the main site Attached to HAIDO292 Cascaded Up with the main site. INC397596 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/26/2020 20:45 6/26/2020 23:20 2:35:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fail to start due to stater battery faulty OK Restart with another battery INC397649 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 21:36 6/26/2020 23:46 2:10:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due radiator dirty OK Team added 1 gal coolant and restart the genset INC397564 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 Gallon and a half of oil was added. INC397564 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397564 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397564 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397564 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397564 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397564 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 6/26/2020 22:16 13:39:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted after power team intervention INC397682 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/26/2020 23:22 6/27/2020 1:36 2:14:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Site back up by itself. INC397682 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/26/2020 23:22 6/27/2020 1:36 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO389 Cascaded Back in service with the main site INC397803 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Power Generator failure (High temperature) (High temperature) OK 1 and half gallon of water added, and genset has been restarted. INC397803 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site INC397803 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site INC397803 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC397621 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/26/2020 16:54 6/26/2020 20:10 3:16:00 4:00:00 Compliant RBS RBS Fault (DXU failure) Faulty DXU Spare DXU replaced INC397499 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/26/2020 15:50 6/26/2020 21:00 5:10:00 4:00:00 Not Compliant RBS Transmission (E1 Cable issue) E1 cable faulty. Spare E1 cable replaced. INC397203 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/25/2020 20:44 6/25/2020 21:02 0:18:00 4:00:00 Compliant RBS RBS Fault (Rectifier failure) Faulty rectifier Spare Rectifier replaced. INC397564 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397803 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site INC397803 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site INC397803 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat Jun 27 06:16:51 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 27 Jun 2020 12:16:51 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 27th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, * HDC281 ? REVISED ETA 8:45AM * HDN245 ? ASSESSMENT REPORT SUBMITTED. ETR 27-06-2020 * HGA058 ? RESTORED * HDC244 ? RESTORED * HDN112 ? RESTORED * HGA122 ? TEAM IS WORKING ON SITE * HDN224 ? TEAM IS WORKING ON SITE * HDC245 ? RESTORED * HDO623 ? TEAM IS WORKING ON SITE * HDO692 ? TEAM IS WORKING ON SITE * HDN289 ? REFUELLING PORTABLE GENSET ETR 8AM * HGA105 ? TEAM IS WORKING ON SITE * HDO526 ? TEAM IS WORKING ON SITE Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 753:39:00 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 332:42:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 212:00:00 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 155:26:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 130:28:00 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 113:14:00 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 89:42:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 82:09:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 46:04:00 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 37:58:00 Power Generator Failure (Engine broken) ENGINE KNOCKING. ASSESSMENT REPORT SUBMITTED. ETR 27-06-2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 37:58:00 Dependent Affected by the power issue at the main site Affected by HDN245 INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/26/2020 10:27 20:37:00 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 20:34:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 17:54:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC3977614 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M FUEL 6/26/2020 14:02 17:02:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:45 PM. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 14:52:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 13:26:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/26/2020 20:50 10:14:00 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:20 AM. ETA to be provided by them. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 09:20:00 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow is ongoing with him. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 22:21 08:43:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 08:38:00 Power Generator failure (Indeterminate) UNSAFE AREA, REVISED ETA 8:45AM INC397676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/26/2020 22:26 08:38:00 Power Generator failure (Indeterminate) RESTORED INC397741 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 0:12 06:52:00 Power Generator failure (Indeterminate) Portable genset is out of fuel. Fuel will be added at 8:00 AM INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 06:44:00 Power Generator failure (Indeterminate) Portable genset is out fuel, ETR 8:00AM INC397746 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/27/2020 0:30 06:34:00 Power Generator failure (Radiator failure) RESTORED INC397746 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/27/2020 0:30 06:34:00 Dependent Affected by the power issue at the main site Affected by HDC245 INC397754 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 6/27/2020 0:42 06:22:00 Power Generator Failure (Starter battery failure) RESTORED INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 06:22:00 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 06:13:00 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397809 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 2:31 04:33:00 Power Generator failure (Indeterminate) TEAM IS WORKING ON ISTE INC397767 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/27/2020 3:26 03:38:00 Power Generator failure (Indeterminate) TEAM IS WORKINNG ON SITE INC397813 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/27/2020 3:54 03:10:00 Power Generator failure (Indeterminate) RESTORED INC397764 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 3:55 03:09:00 Power Power Failure (Indeterminate) TEAM IS WORKINNG ON SITE INC397814 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 4:45 02:19:00 Power Power Failure (Indeterminate) TEAM IS WORKINNG ON SITE INC397771 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 5:02 02:02:00 Power Generator failure (Indeterminate) PORTABEL GENSET OUT OF FUEL. ETR 8PM INC397586 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/27/2020 6:06 00:58:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397586 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/27/2020 6:06 00:58:00 Dependent Affected by the power issue at the main site Affected by HDC318 INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 6:06 00:58:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397662 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 6:06 00:58:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:07 00:57:00 Power Generator failure (Indeterminate) TEAM IS WORKINNG ON SITE INC397769 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 6:13 00:51:00 Power Power Failure (Indeterminate) TEAM IS WORKINNG ON SITE Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 27 June 2020 07:14 To: Haiti Noc; fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this June 27th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this June 27th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 753:39:00 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 332:42:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 212:00:00 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 155:26:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 130:28:00 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 113:14:00 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 89:42:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 82:09:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 46:04:00 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 37:58:00 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 37:58:00 Dependent Affected by the power issue at the main site Affected by HDN245 INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/26/2020 10:27 20:37:00 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 20:34:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 17:54:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC3977614 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M FUEL 6/26/2020 14:02 17:02:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:45 PM. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 14:52:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 13:26:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/26/2020 20:50 10:14:00 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:20 AM. ETA to be provided by them. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 9:20:00 Power Generator failure (Indeterminate) Access issue. Inspector is informed. Follow is ongoing with him. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 22:21 8:43:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 8:38:00 Power Generator failure (Indeterminate) Unsafe area, team will reach site at 7:00AM. INC397676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/26/2020 22:26 8:38:00 Power Generator failure (Indeterminate) Owner turned off the genset due to noise, he will restart it at 7:00 AM INC397741 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 0:12 6:52:00 Power Generator failure (Indeterminate) Portable genset is out of fuel. Fuel will be added at 8:00 AM INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 6:44:00 Power Generator failure (Indeterminate) Portable genset is out fuel, ETR 8:00AM INC397746 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/27/2020 0:30 6:34:00 Power Generator failure (Radiator failure) Faulty radiator, team will reach site 6/26/2020 at 8:00AM. INC397746 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/27/2020 0:30 6:34:00 Dependent Affected by the power issue at the main site Affected by HDC245 INC397754 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 6/27/2020 0:42 6:22:00 Power Generator Failure (Starter battery failure) Faulty starter battery,team is looking for another one, more update is expected. INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 6:22:00 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 6:13:00 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397809 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 2:31 4:33:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:00 AM INC397767 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/27/2020 3:26 3:38:00 Power Generator failure (Indeterminate) Team is aware, ETA 6:00AM expired more update is expected from team. INC397813 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 2G+3G C Talkpool 6/27/2020 3:54 3:10:00 Power Generator failure (Indeterminate) Team is on site. INC397764 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 3:55 3:09:00 Power Power Failure (Indeterminate) ETA expired , new ETA to be provide INC397814 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 4:45 2:19:00 Power Power Failure (Indeterminate) Team on site waiting for access INC397771 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 5:02 2:02:00 Power Generator failure (Indeterminate) Portable genset is out of fuel more update will be shared once available. INC397586 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/27/2020 6:06 0:58:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397586 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/27/2020 6:06 0:58:00 Dependent Affected by the power issue at the main site Affected by HDC318 INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 6:06 0:58:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397662 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 6:06 0:58:00 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:07 0:57:00 Power Generator failure (Indeterminate) Team has been dispatched. ETA 7:00 AM INC397769 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 6:13 0:51:00 Power Power Failure (Indeterminate) Team on site waiting for access Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 472:42:00 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 464:50:00 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 341:38:00 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 215:41:00 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 209:14:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397297 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 93:04:00 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 92:40:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 48:42:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 47:14:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 44:44:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 21:04:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 20:40:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 14:04:00 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 13:27:00 RBS RBS Fault (Indeterminate) Tx team has requested BSC team support. More update will be provided 9:00 AM INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 13:04:00 RBS RBS Fault (Indeterminate) Sector B and C remains down, Tx team will go back to the site ETA 6:30AM expired more update is expected from team. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC397279 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/26/2020 18:00 6/26/2020 19:15 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded Back on air with the main site INC397279 HDC316 SAVANNEA ROCHE Artibonite Ericsson 2G D Talkpool 6/26/2020 18:00 6/26/2020 19:15 1:15:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC268 Cascaded Back on air with the main site INC397515 HDC160 SOURCE_CHAUDE_ANSE_ROUGE Artibonite Ericsson 2G D Talkpool 6/26/2020 12:53 6/26/2020 19:57 7:04:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temp Need to be justified Radiator has been repaired and genset restarted. INC397570 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/26/2020 18:26 6/26/2020 21:40 3:14:00 4:00:00 Compliant Power Generator failure (High temperature) High temp Need to be justified 1gal water added and genset restarted. INC397570 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/26/2020 18:26 6/26/2020 21:40 3:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC244 Cascaded Back on air with the main site INC394956 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/21/2020 15:50 6/25/2020 7:50 88:00:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine knocking Need to be justified Portable genset installed on site. INC396928 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/25/2020 7:12 6/26/2020 17:20 34:08:00 4:00:00 Not Compliant RBS RBS Fault (DUW failure) Faulty DUW Spare DUW has been replaced. INC397722 COW032 ENNERY_COW Artibonite Ericsson 2G D Talkpool 6/26/2020 23:02 6/27/2020 1:20 2:18:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Team adjusted voltage and genset restarted. INC397550 HAIDO516 ROUTE9_DUVIVIER Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 16:56 6/26/2020 19:45 2:49:00 4:00:00 Compliant Power Generator Failure (Underspeed) Under speed due to priming pump cut OK Priming pump replaced,restart the genset INC397483 HAIDO299 MEYOTTE_LEVEILLE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 14:48 6/26/2020 20:18 5:30:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker Generator tripped due over load Need to be justified Reset breaker and Restart genset INC397571 HDO664 RUE EPINARD_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/26/2020 18:49 6/26/2020 21:20 2:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Fail to start battery system low OK Reset alarm and restart2 INC397654 HDO227 ROUTE_MOLEA Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 20:12 6/26/2020 22:20 2:08:00 4:00:00 Compliant Generator Failure (Starter battery failure) Fail to start due to stater battery faulty OK Restart with another battery INC397583 HDO292 RUE BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 22:42 6/26/2020 23:40 0:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) ECU data failed Check all cable HPU and reset alarm INC397583 HAIDO575 SONAPI_COW_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 22:42 6/26/2020 23:40 0:58:00 4:00:00 Compliant Power Affected by the power issue at the main site Attached to HAIDO292 Cascaded Up with the main site. INC397583 HDO485 FONEMED Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 22:42 6/26/2020 23:40 0:58:00 4:00:00 Compliant Power Affected by the power issue at the main site Attached to HAIDO292 Cascaded Up with the main site. INC397596 HAIDO142 SANTO_19 Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/26/2020 20:45 6/26/2020 23:20 2:35:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Fail to start due to stater battery faulty OK Restart with another battery INC397649 HDO531 CATALPA_2 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/26/2020 21:36 6/26/2020 23:46 2:10:00 4:00:00 Compliant Power Generator failure (High temperature) High temp due radiator dirty OK Team added 1 gal coolant and restart the genset INC397564 HDO366 SIGNOT Ouest Ericsson 2G+3G A Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure OK 1 Gallon and a half of oil was added. INC397564 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397564 HDO378 CHATULEY Ouest Ericsson 2G+3G+LTE A Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397564 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397564 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397564 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397564 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397272 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/26/2020 8:37 6/26/2020 22:16 13:39:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank was empty Fuel Delivery Delay Fuel added and genset restarted after power team intervention INC397682 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/26/2020 23:22 6/27/2020 1:36 2:14:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Site back up by itself. INC397682 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/26/2020 23:22 6/27/2020 1:36 2:14:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO389 Cascaded Back in service with the main site INC397803 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Power Generator failure (High temperature) (High temperature) OK 1 and half gallon of water added, and genset has been restarted. INC397803 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site INC397803 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site INC397803 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC397621 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/26/2020 16:54 6/26/2020 20:10 3:16:00 4:00:00 Compliant RBS RBS Fault (DXU failure) Faulty DXU Spare DXU replaced INC397499 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/26/2020 15:50 6/26/2020 21:00 5:10:00 4:00:00 Not Compliant RBS Transmission (E1 Cable issue) E1 cable faulty. Spare E1 cable replaced. INC397203 HDC263 PONT_SONDE Artibonite Ericsson 3G B Talkpool 6/25/2020 20:44 6/25/2020 21:02 0:18:00 4:00:00 Compliant RBS RBS Fault (Rectifier failure) Faulty rectifier Spare Rectifier replaced. INC397564 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/26/2020 18:18 6/26/2020 21:03 2:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO366 Cascaded Back in service with the main site INC397803 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site INC397803 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site INC397803 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/27/2020 0:58 6/27/2020 3:20 2:22:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO383 Cascaded Back in service with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[82335085].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[82335085].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: A86E47DFBAEB4B49A16B1C622FAE4AB9.png Type: image/png Size: 132 bytes Desc: A86E47DFBAEB4B49A16B1C622FAE4AB9.png URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 06:24:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 12:24:52 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 6 7 6 16 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 5 1 0 22 ZTE 8 8 3 0 8 Huawei 5 5 5 0 5 Network 33 18 9 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 6 0 2 2 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 754:45:47 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 333:44:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 213:01:34 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 156:32:20 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 131:18:05 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 114:04:05 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 90:44:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 83:15:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 47:05:42 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 38:59:32 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 38:59:32 Dependent Affected by the power issue at the main site Affected by HDN245 INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/26/2020 10:27 21:27:05 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 18:59:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 15:58:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 14:27:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/26/2020 20:50 11:03:49 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:20 AM. ETA to be provided by them. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 10:09:31 Power Generator failure (Indeterminate) Talkpool team reported that site is out fuel . Pictures are awaiting for confirmation INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 22:21 9:45:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 9:39:35 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 8:27:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 7:50:03 Power Generator failure (Indeterminate) Portable genset is out fuel, ETR 8:00AM INC397741 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/27/2020 0:12 7:41:41 Fuel Generator failure (Fuel issue) Portable genset is out of fuel. Fuel will be added at 8:30 AM INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 7:14:43 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 7:11:41 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397809 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 2:31 5:22:56 Power Generator failure (Indeterminate) Team is on site working INC397767 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/27/2020 3:26 4:39:43 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC397764 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 3:55 4:15:03 Power Power Failure (Indeterminate) Team is working on site. INC397771 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 5:02 3:03:43 Power Generator failure (Indeterminate) Portable genset is out of fuel more update will be shared once available. INC397586 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/27/2020 6:06 1:59:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397586 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/27/2020 6:06 1:59:35 Dependent Affected by the power issue at the main site Affected by HDC318 INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 6:06 1:59:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397662 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 6:06 1:59:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397769 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 6:13 1:57:03 Power Power Failure (Indeterminate) Team on site waiting for access INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:07 1:46:56 Power Generator failure (Indeterminate) Team is on site working INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 1:11:35 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sat Jun 27 07:00:26 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Sat, 27 Jun 2020 13:00:26 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM In-Reply-To: References: , Message-ID: Hello NOC, Please see the updated comments, * HGA120 ? OUT OF FUEL * HDC281 ? TEAM IS WORKING ON SITE * HDO104 - REVISED ETR 9:45AM TO REFUEL PORTABLE GENSET * HGA138 - REVISED ETR 9:45AM TO REFUEL PORTABLE GENSET * HGA122 ? RESTORED * HDN244 ? RESTORED * HDN289 ? RESTORED * HDO526 ? RESTORED * HDC321 ? ETA 10AM Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 754:45:47 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 333:44:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 213:01:34 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 156:32:20 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 131:18:05 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 114:04:05 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 90:44:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 83:15:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 47:05:42 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 38:59:32 Power Generator Failure (Engine broken) ENGINE KNOCKING, ASSESSMENT REPORT SUBMITTED. ETR 27-06-2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 38:59:32 Dependent Affected by the power issue at the main site Affected by HDN245 INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/26/2020 10:27 21:27:05 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 18:59:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 15:58:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 14:27:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/26/2020 20:50 11:03:49 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:20 AM. ETA to be provided by them. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C DIGICEL 6/26/2020 21:44 10:09:31 Fuel Generator failure (Fuel issue) OUT OF FUEL INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 22:21 09:45:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 09:39:35 Power Generator failure (Indeterminate) TEAM WORKING ON SITE INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 08:27:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 07:50:03 Power Generator failure (Indeterminate) REVISED ETR 9:45AM TO REFUEL PORTABLE GENSET INC397741 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 0:12 07:41:41 POWER Generator failure (Fuel issue) REVISED ETR 9:45AM TO REFUEL PORTABLE GENSET INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 07:14:43 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. Requesting for another radiator INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 07:11:41 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397809 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 2:31 05:22:56 Power Generator failure (Indeterminate) RESTORED INC397767 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/27/2020 3:26 04:39:43 Power Generator failure (Indeterminate) RESTORED INC397764 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 3:55 04:15:03 Power Power Failure (Indeterminate) Team is working on site. INC397771 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 5:02 03:03:43 Power Generator failure (Indeterminate) RESTORED INC397586 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/27/2020 6:06 01:59:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397586 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/27/2020 6:06 01:59:35 Dependent Affected by the power issue at the main site Affected by HDC318 INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 6:06 01:59:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397662 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 6:06 01:59:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397769 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 6:13 01:57:03 Power Power Failure (Indeterminate) RESTORED INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:07 01:46:56 Power Generator failure (Indeterminate) Team is on site working INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 01:11:35 Power Generator failure (Indeterminate) ETA 10AM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 27 June 2020 08:26 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M; Hai_SalesGM Subject: [Tp.imc.haiti] NOC hourly report at 08:00 AM Hello All, Received the NOC hourly report done at 08:00 AM Sites off air by Class Class A B C D Total Total 6 7 6 16 35 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 5 1 0 22 ZTE 8 8 3 0 8 Huawei 5 5 5 0 5 Network 33 18 9 0 35 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 6 0 2 2 35 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 754:45:47 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 333:44:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 213:01:34 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 156:32:20 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 131:18:05 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 114:04:05 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 90:44:03 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 83:15:47 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 47:05:42 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 38:59:32 Power Generator Failure (Engine broken) Assessment report is processing. Next update to share when available INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 38:59:32 Dependent Affected by the power issue at the main site Affected by HDN245 INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/26/2020 10:27 21:27:05 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 18:59:50 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 15:58:03 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 14:27:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 9:55 PM. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/26/2020 20:50 11:03:49 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:20 AM. ETA to be provided by them. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 10:09:31 Power Generator failure (Indeterminate) Talkpool team reported that site is out fuel . Pictures are awaiting for confirmation INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 22:21 9:45:03 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 9:39:35 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 8:27:26 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 7:50:03 Power Generator failure (Indeterminate) Portable genset is out fuel, ETR 8:00AM INC397741 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/27/2020 0:12 7:41:41 Fuel Generator failure (Fuel issue) Portable genset is out of fuel. Fuel will be added at 8:30 AM INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 7:14:43 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 7:11:41 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397809 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 2:31 5:22:56 Power Generator failure (Indeterminate) Team is on site working INC397767 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/27/2020 3:26 4:39:43 Power Generator failure (Indeterminate) TP is not managing it's team to reach the site INC397764 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 3:55 4:15:03 Power Power Failure (Indeterminate) Team is working on site. INC397771 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 5:02 3:03:43 Power Generator failure (Indeterminate) Portable genset is out of fuel more update will be shared once available. INC397586 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/27/2020 6:06 1:59:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397586 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/27/2020 6:06 1:59:35 Dependent Affected by the power issue at the main site Affected by HDC318 INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 6:06 1:59:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397662 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 6:06 1:59:35 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397769 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 6:13 1:57:03 Power Power Failure (Indeterminate) Team on site waiting for access INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:07 1:46:56 Power Generator failure (Indeterminate) Team is on site working INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 1:11:35 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[82338908].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[82338908].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 969F0E83D3B3482ABC2AC84BE18CF467.png Type: image/png Size: 132 bytes Desc: 969F0E83D3B3482ABC2AC84BE18CF467.png URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 07:41:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 13:41:36 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 09:00 AM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 09:00 AM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 474:51:27 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 452:43:26 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 343:47:27 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 211:23:27 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 203:34:26 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC397297 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/23/2020 10:00 95:13:27 RBS RBS Fault (RUS failure) The replaced RUS was also defective. A new request has been made for another INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 80:32:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 50:51:10 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 49:23:27 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 32:37:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 15:36:27 RBS RBS Fault (Indeterminate) Tx team has requested BSC team support. They are working on it INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 15:08:47 RBS RBS Fault (Indeterminate) Team is working on site. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 8:56:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 8:33:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 1:56:37 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 8:45 0:23:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 07:44:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 13:44:34 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for 9:00 AM Message-ID: Dear All, Please receive below the report about the site Running on battery in the network for 9:00 AM. Sites running on battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time down Duration Fault Type Problem Summary comments INC397781 HAIDO107 LAMENTIN_52 Port-au-Prince ZTE A Talkpool 6/27/2020 7:02 2:22:07 Power Power Failure (Indeterminate) Team has been informed; ETA 9:30 am. INC397797 HDO012 BOLOSSE Port-au-Prince Huawei B Talkpool 6/27/2020 8:30 0:54:38 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 07:47:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 13:47:50 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 4 6 6 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 15 ZTE 6 6 1 0 6 Huawei 5 5 5 0 5 Network 24 15 7 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 6 0 2 1 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 755:41:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 334:43:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 214:01:23 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 157:27:41 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 133:00:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 115:46:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 91:43:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 84:11:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 48:05:31 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 39:59:21 Power Generator Failure (Engine broken) Assessment report submitted , ETR 6/27/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 39:59:21 Dependent Affected by the power issue at the main site Affected by HDN245 INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 19:55:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 16:53:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/26/2020 20:50 12:46:16 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:20 AM. ETA :10h30 AM INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/26/2020 21:44 11:51:58 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 8:50 AM. ETA to be provided by them. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 22:21 10:44:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 10:39:24 Power Generator failure (Indeterminate) Team is working on site INC397741 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/27/2020 0:12 9:24:08 Fuel Generator failure (Fuel issue) Portable genset is out of fuel. Fuel will be added at 10:00 AM INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 8:54:08 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 8:45:24 Power Generator failure (Fuel issue) Portable genset is out fuel; follow-up is ongoing for the refueling. ETR 10:00 am. INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 8:14:32 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397809 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 2:31 7:05:23 Power Generator failure (Indeterminate) Team is on site working INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:07 3:29:23 Power Generator failure (Indeterminate) Team is on site working INC397662 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 6:06 2:59:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 2:11:24 Power Generator failure (Indeterminate) Team has been informed , ETA 10:00 AM INC397794 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/27/2020 8:14 0:51:24 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 09:36:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 15:36:30 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 3 8 3 10 24 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 12 5 1 0 14 ZTE 5 5 1 0 5 Huawei 5 5 5 0 5 Network 22 15 7 0 24 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 16 5 0 2 1 24 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 757:52:23 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 336:48:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 216:06:26 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 159:38:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 134:34:50 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 117:20:50 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 93:48:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 50:10:34 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 42:04:24 Power Generator Failure (Engine broken) Assessment report submitted , ETR 6/27/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 42:04:24 Dependent Affected by the power issue at the main site Affected by HDN245 INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 22:06:26 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETA 11:30 am. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 19:04:39 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/26/2020 20:50 14:20:34 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:20 AM. ETA expired ,the new one is expected INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/26/2020 21:44 13:26:16 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 8:50 AM. ETA to be provided by them. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 12:44:27 Power Generator failure (Indeterminate) Team is on site INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 10:56:39 Power Generator failure (Fuel issue) Portable genset is out fuel; TP is not able to provide a proper update about the refueling plan. INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 10:28:26 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 10:19:35 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 4:16:27 Power Generator failure (Indeterminate) Team is waiting for access INC397794 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M_Fuel 6/27/2020 8:14 2:56:27 Fuel Generator failure (Fuel issue) Fuel team is informed since 11:00 6/27/2020 , ETR to be provided INC397844 HDO669 DEBUSSY_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 9:07 2:10:08 Power Generator failure (Indeterminate) Team is waiting for access. INC397904 HGA040 CARREFOUR_MOUSSIGNAC Nippes ZTE 2G+3G D Talkpool 6/27/2020 9:32 1:38:41 Power Generator failure (Indeterminate) Team is already dispatched . ETA:11h30 AM INC397861 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 6/27/2020 10:09 1:01:41 Power Generator failure (Indeterminate) Team is already dispatched . ETA :11h50 AM INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 0:36:41 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Woidland.Sylne at digicelgroup.com Sat Jun 27 09:42:03 2020 From: Woidland.Sylne at digicelgroup.com (Woidland Sylne) Date: Sat, 27 Jun 2020 15:42:03 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM In-Reply-To: References: Message-ID: Hello NOC, HGA138 is not down for fuel because there was a small genset running on gasoline and Digicel didn't deliver gasoline on sites please assigned it to Talkpool to resolve the issue before, thanks. Regards, Woidland Sylne From: Pierre Moise Bouloute On Behalf Of Haiti Noc Sent: Saturday, June 27, 2020 9:48 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M ; Hai_SalesGM Subject: NOC hourly report at 09:00 AM Hello All, Received the NOC hourly report done at 09:00 AM Sites off air by Class Class A B C D Total Total 4 6 6 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 13 4 1 0 15 ZTE 6 6 1 0 6 Huawei 5 5 5 0 5 Network 24 15 7 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 17 6 0 2 1 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 755:41:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/13/2020 10:22 334:43:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 214:01:23 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 157:27:41 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 133:00:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 115:46:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 91:43:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 84:11:08 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/24/2020 at 2:00 pm. ETR to be provided. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 48:05:31 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 39:59:21 Power Generator Failure (Engine broken) Assessment report submitted , ETR 6/27/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 39:59:21 Dependent Affected by the power issue at the main site Affected by HDN245 INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 19:55:11 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 5:50 pm. ETR to be provided. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 16:53:24 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C O&M FUEL 6/26/2020 20:50 12:46:16 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:20 AM. ETA :10h30 AM INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/26/2020 21:44 11:51:58 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 8:50 AM. ETA to be provided by them. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 22:21 10:44:52 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 10:39:24 Power Generator failure (Indeterminate) Team is working on site INC397741 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C O&M FUEL 6/27/2020 0:12 9:24:08 Fuel Generator failure (Fuel issue) Portable genset is out of fuel. Fuel will be added at 10:00 AM INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 8:54:08 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 8:45:24 Power Generator failure (Fuel issue) Portable genset is out fuel; follow-up is ongoing for the refueling. ETR 10:00 am. INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 8:14:32 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397809 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 2:31 7:05:23 Power Generator failure (Indeterminate) Team is on site working INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:07 3:29:23 Power Generator failure (Indeterminate) Team is on site working INC397662 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 6:06 2:59:24 Power Power Failure (Solar System failure) Solar system failed /Solar batteries are completely discharged. Site will be back on air when the batteries get charged with solar energy INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 2:11:24 Power Generator failure (Indeterminate) Team has been informed , ETA 10:00 AM INC397794 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D Talkpool 6/27/2020 8:14 0:51:24 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 10:38:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 16:38:33 +0000 Subject: [Rantt] Partially_Down__Sites_REPORT in the network for 12:00 PM Message-ID: Hello All, Please receive below the report for partially down sites in the network for 12:00 PM Cells out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 477:52:15 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 452:43:26 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 346:48:15 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/18/2020 13:50 214:24:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 203:34:26 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 80:32:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 53:51:58 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 52:24:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 32:37:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 18:37:15 RBS RBS Fault (Indeterminate) Tx team has requested BSC team support. They are working on it INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 18:04:55 RBS RBS Fault (Indeterminate) Team is working on site. INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 8:56:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 8:33:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397586 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/27/2020 6:06 5:58:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 8:45 3:19:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 1:56:37 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397868 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/27/2020 10:34 1:40:15 Power Power Failure (Indeterminate) Team has been informed. ETA: 12:35 PM INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/27/2020 11:27 0:37:45 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 11:45 0:19:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 10:42:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 16:42:52 +0000 Subject: [Rantt] SITES RUNNING ON BATTERY IN THE NETWORK for: 12:00 PM. Message-ID: Dear All, There are no site reported RUNNING ON BATTERY in the Network for 12:00 PM. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 12:57:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 18:57:43 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM Sites off air by Class Class A B C D Total Total 6 5 8 17 36 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 10 4 0 25 ZTE 6 6 1 0 6 Huawei 5 3 3 0 5 Network 33 19 8 0 36 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 4 0 3 9 36 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 760:32:04 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 219:00:04 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 162:18:37 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 137:53:06 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 120:39:06 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 96:42:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 53:04:12 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 44:58:02 Power Generator Failure (Engine broken) Assessment report submitted , ETR 6/27/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 44:58:02 Dependent Affected by the power issue at the main site Affected by HDN245 INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 21:44:20 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 6/26/2020 20:50 17:38:50 Power Generator failure (Indeterminate) 500 Gal of fuel added . Power Team is sent to start the genset . ETA to be provided INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C O&M FUEL 6/26/2020 21:44 16:44:32 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 8:50 AM. ETA to be provided by them. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 15:38:05 Power Generator failure (Indeterminate) Team is still on site INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 13:46:42 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 13:13:13 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse Ericsson 2G+3G C Talkpool 6/27/2020 6:17 8:11:57 Power Generator Failure (Engine broken) Engine Broken INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 7:10:05 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397794 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M_Fuel 6/27/2020 8:14 5:50:05 Fuel Generator failure (Fuel issue) Fuel team is informed since 11:00 6/27/2020 , ETR to be provided INC397904 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G+3G D O&M FUEL 6/27/2020 9:32 4:56:57 Fuel Generator failure (Fuel issue) Fuel team is informed 6/27/2020 12:10 AM. ETR :2h50 PM INC397905 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/27/2020 9:33 4:55:57 Transmission Transmission (Indeterminate) Digicel TX and Talkpool is working to get back up the site INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 3:54:57 Power Generator failure (Indeterminate) Team is already dispatched . ETA:2h30 PM INC397945 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/27/2020 11:50 2:38:57 Power Generator failure (Indeterminate) Team is already dispatched . ETA: 3 PM INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 2:27:57 Dependent Affected by the power issue at the main site Affected by HGA105 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 1:47:33 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397897 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/27/2020 12:33 1:31:33 Power Generator failure (Indeterminate) Team has been informed , ETA 3:00 PM INC397897 HDC033 GRESSEAU/CABOBION Artibonite Huawei 2G D Talkpool 6/27/2020 12:33 1:31:33 Dependent Affected by the power issue at the main site Affected by HDC265 INC397897 HDO462 FOND-BAPTISTE Ouest Huawei 2G D Talkpool 6/27/2020 12:33 1:31:33 Dependent Affected by the power issue at the main site Affected by HDC265 INC398001 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 12:45 1:12:02 Power Generator failure (Indeterminate) Team has been informed ETA 2:30 pm. INC397959 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 13:22 1:06:57 Power Generator failure (Indeterminate) Team is already dispatched . ETA:3h45 PM INC398008 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/27/2020 13:14 0:50:33 Power Generator failure (Indeterminate) Team has been informed , ETA 3:30 PM INC397966 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/27/2020 13:42 0:46:57 Power Generator failure (Indeterminate) Team is on site waiting for access . Follow up is ongoing INC397966 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/27/2020 13:42 0:46:57 Dependent Affected by the power issue at the main site Affected by HDO383 INC397966 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/27/2020 13:42 0:46:57 Dependent Affected by the power issue at the main site Affected by HDO383 INC397966 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/27/2020 13:42 0:46:57 Dependent Affected by the power issue at the main site Affected by HDO383 INC397966 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/27/2020 13:42 0:46:57 Dependent Affected by the power issue at the main site Affected by HDO383 INC397966 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/27/2020 13:42 0:46:57 Dependent Affected by the power issue at the main site Affected by HDO383 Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 14:30:03 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 20:30:03 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 5 8 6 14 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 9 5 0 24 ZTE 5 5 0 0 5 Huawei 4 4 4 0 4 Network 29 18 9 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 20 2 0 3 8 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 762:36:19 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 220:59:05 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 164:22:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 139:43:05 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 122:29:05 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 98:41:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 55:03:13 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 46:57:03 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 46:57:03 Dependent Affected by the power issue at the main site Affected by HDN245 INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 23:48:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 18:34:31 Power Generator failure (Indeterminate) Rescue performed . Power Team is sent to start the genset . ETA to be provided INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 17:37:06 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 15:36:41 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 15:12:14 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse Ericsson 2G+3G C Talkpool 6/27/2020 6:17 10:01:56 Power Generator Failure (Engine broken) Engine Broken INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 9:09:06 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397794 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M_Fuel 6/27/2020 8:14 7:49:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 11:00 6/27/2020 , ETR to be provided INC397905 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/27/2020 9:33 6:45:56 Transmission Transmission (Indeterminate) Digicel TX and Talkpool is working to get back up the site INC397861 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 6/27/2020 10:09 6:09:56 Power Generator failure (Indeterminate) Team is still on site working INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 5:44:56 Power Generator failure (Indeterminate) Team is on site working INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 4:17:56 Dependent Affected by the power issue at the main site Affected by HGA105 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 3:46:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398001 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 12:45 3:16:17 Power Generator failure (Indeterminate) Access issue follow-up is ongoing with the site inspector. INC397959 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 13:22 2:56:56 Power Generator failure (Indeterminate) Team is on site working INC398008 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/27/2020 13:14 2:49:34 Power Generator failure (Indeterminate) Team is dispatched , new ETA 4:50 PM INC397966 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/27/2020 13:42 2:36:56 Power Generator failure (Indeterminate) Team is on site working INC397966 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/27/2020 13:42 2:36:56 Dependent Affected by the power issue at the main site Affected by HDO383 INC397966 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/27/2020 13:42 2:36:56 Dependent Affected by the power issue at the main site Affected by HDO383 INC397966 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/27/2020 13:42 2:36:56 Dependent Affected by the power issue at the main site Affected by HDO383 INC397966 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/27/2020 13:42 2:36:56 Dependent Affected by the power issue at the main site Affected by HDO383 INC397966 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/27/2020 13:42 2:36:56 Dependent Affected by the power issue at the main site Affected by HDO383 INC397966 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 6/27/2020 13:42 2:36:56 Dependent Affected by the power issue at the main site Affected by HDO383 INC398032 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 15:08 0:53:02 Power Generator failure (Indeterminate) Team has been informed; ETA 4:20 pm. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 14:30:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 20:30:31 +0000 Subject: [Rantt] Recall: NOC hourly report at 04:00 PM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 04:00 PM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Sat Jun 27 14:31:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 20:31:21 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 4 7 5 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 7 4 0 17 ZTE 5 5 0 0 5 Huawei 4 4 4 0 4 Network 23 16 8 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 2 0 3 2 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 762:36:19 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 220:59:05 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 164:22:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 139:43:05 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 122:29:05 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 98:41:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 55:03:13 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 46:57:03 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 46:57:03 Dependent Affected by the power issue at the main site Affected by HDN245 INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 23:48:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 18:34:31 Power Generator failure (Indeterminate) Rescue performed . Power Team is sent to start the genset . ETA to be provided INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 17:37:06 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 15:36:41 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 15:12:14 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse Ericsson 2G+3G C Talkpool 6/27/2020 6:17 10:01:56 Power Generator Failure (Engine broken) Engine Broken INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 9:09:06 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397794 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M_Fuel 6/27/2020 8:14 7:49:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 11:00 6/27/2020 , ETR to be provided INC397905 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/27/2020 9:33 6:45:56 Transmission Transmission (Indeterminate) Digicel TX and Talkpool is working to get back up the site INC397861 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 6/27/2020 10:09 6:09:56 Power Generator failure (Indeterminate) Team is still on site working INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 5:44:56 Power Generator failure (Indeterminate) Team is on site working INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 4:17:56 Dependent Affected by the power issue at the main site Affected by HGA105 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 3:46:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398001 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 12:45 3:16:17 Power Generator failure (Indeterminate) Access issue follow-up is ongoing with the site inspector. INC397959 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 13:22 2:56:56 Power Generator failure (Indeterminate) Team is on site working INC398008 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/27/2020 13:14 2:49:34 Power Generator failure (Indeterminate) Team is dispatched , new ETA 4:50 PM INC398032 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 15:08 0:53:02 Power Generator failure (Indeterminate) Team has been informed; ETA 4:20 pm. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sat Jun 27 14:34:08 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Sat, 27 Jun 2020 20:34:08 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM In-Reply-To: References: Message-ID: HDO283 was confirmed up. Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 27/06/2020 16:31 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M , Hai_SalesGM Subject: NOC hourly report at 04:00 PM Hello All, Received the NOC hourly report done at 04:00 PM Sites off air by Class Class A B C D Total Total 4 7 5 10 26 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 14 7 4 0 17 ZTE 5 5 0 0 5 Huawei 4 4 4 0 4 Network 23 16 8 0 26 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 19 2 0 3 2 26 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 762:36:19 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 220:59:05 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 164:22:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 139:43:05 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 122:29:05 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 98:41:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 55:03:13 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 46:57:03 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 46:57:03 Dependent Affected by the power issue at the main site Affected by HDN245 INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 23:48:35 Fuel Generator failure (Fuel issue) Fuel team has been informed since 6/26/2020 at 6:49 pm. ETR to be provided. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 18:34:31 Power Generator failure (Indeterminate) Rescue performed . Power Team is sent to start the genset . ETA to be provided INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 17:37:06 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 15:36:41 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 15:12:14 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse Ericsson 2G+3G C Talkpool 6/27/2020 6:17 10:01:56 Power Generator Failure (Engine broken) Engine Broken INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 9:09:06 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397794 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M_Fuel 6/27/2020 8:14 7:49:06 Fuel Generator failure (Fuel issue) Fuel team is informed since 11:00 6/27/2020 , ETR to be provided INC397905 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/27/2020 9:33 6:45:56 Transmission Transmission (Indeterminate) Digicel TX and Talkpool is working to get back up the site INC397861 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 6/27/2020 10:09 6:09:56 Power Generator failure (Indeterminate) Team is still on site working INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 5:44:56 Power Generator failure (Indeterminate) Team is on site working INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 4:17:56 Dependent Affected by the power issue at the main site Affected by HGA105 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 3:46:34 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398001 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 12:45 3:16:17 Power Generator failure (Indeterminate) Access issue follow-up is ongoing with the site inspector. INC397959 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 13:22 2:56:56 Power Generator failure (Indeterminate) Team is on site working INC398008 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/27/2020 13:14 2:49:34 Power Generator failure (Indeterminate) Team is dispatched , new ETA 4:50 PM INC398032 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 15:08 0:53:02 Power Generator failure (Indeterminate) Team has been informed; ETA 4:20 pm. Sites Temporary Halted site due to not able to resolve issue. Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 17:29:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sat, 27 Jun 2020 23:29:20 +0000 Subject: [Rantt] NOC SITE REPORT updated for this June 27nd, 2020 till 7:00 PM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 27nd, 2020 till 7:00 PM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 765:37:29 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 223:59:29 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 167:24:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 142:24:03 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 125:10:03 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 101:41:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 58:03:37 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 49:57:27 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 49:57:27 Dependent Affected by the power issue at the main site Affected by HDN245 INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 21:15:29 Power Generator failure (Indeterminate) Rescue performed. Power Team is sent to start the genset . ETA:7 PM INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 20:37:30 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 18:17:39 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 18:12:38 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse Ericsson 2G+3G C Talkpool 6/27/2020 6:17 12:42:54 Power Generator Failure (Engine broken) Engine Broken INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 12:09:30 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 8:25:54 Power Generator failure (Radiator failure) Faulty Radiator . Team is on the way back to reach the site . ETA:8h30 PM INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 6:58:54 Dependent Affected by the power issue at the main site Affected by HGA105 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 6:46:58 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397959 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 13:22 5:37:54 Power Generator failure (Faulty Battery) Faulty Starter Battery .Team is making follow up to get a battery to start the genset INC398034 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 6/27/2020 15:10 3:49:54 Power Generator failure (Indeterminate) Team is already informed . ETA:8 PM INC397991 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 6/27/2020 16:09 2:50:54 Power Generator failure (Indeterminate) Team is already informed .ETA:6 h30 PM INC398062 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 6/27/2020 16:41 2:21:20 Power Generator failure (Indeterminate) Team has been informed; ETA 7:15 pm. INC397999 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/27/2020 17:15 1:47:10 Power Generator failure (Indeterminate) Team is waiting for access. INC398104 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 17:26 1:36:29 Power Generator failure (Indeterminate) Team has been informed; ETA 7:15 pm. INC398080 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/27/2020 17:47 1:16:58 Power Generator failure (Indeterminate) Team has been informed , ETA 8:30 PM INC398081 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/27/2020 17:50 1:09:54 Power Generator failure (Indeterminate) Team is already informed . ETA:7h30PM INC398081 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/27/2020 17:50 1:09:54 Dependent Affected by the power issue at the main site Affected by HDO389 INC398115 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 17:57 1:05:17 Power Generator failure (Indeterminate) Team has been informed; ETA 7:45 pm. INC398117 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/27/2020 18:00 0:59:54 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 0:53:54 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/27/2020 18:27 0:36:58 Power Power Failure (Solar System failure) Site will be recovered with sunrise, once the solar batteries are fully charged INC397907 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/27/2020 18:32 0:31:58 Power Power Failure (Solar System failure) Site will be recovered with sunrise, once the solar batteries are fully charged INC398124 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 6/27/2020 18:38 0:21:54 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC398126 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 18:51 0:10:44 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 483:57:15 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 475:50:29 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 352:53:15 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 226:41:29 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 103:40:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 59:56:58 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 58:29:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 55:44:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 32:04:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/26/2020 10:27 31:52:15 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 31:40:29 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 25:04:29 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 24:42:15 RBS RBS Fault (Indeterminate) Power and TX team already performed on the site, TX team is requested. ETA: not provided yet. INC398002 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 0:40 17:24:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397586 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/27/2020 6:06 11:58:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/27/2020 11:27 6:37:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397973 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/27/2020 14:43 3:21:01 RBS RBS Fault (Indeterminate) Faulty DRU. Spare part needed INC397989 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/27/2020 16:02 2:02:01 Transmission Transmission (Indeterminate) Team is informed, ETA 06:30 PM. INC398060 HDO317 TROU_CAIMAN Nord-Est Ericsson 2G D Talkpool 6/27/2020 16:26 1:38:29 RBS RBS Fault (Indeterminate) Team is informed, ETA not yet available. Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC397814 HAIDO692 SANTO19 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 4:45 6/27/2020 7:30 2:44:26 4:00:00 Compliant Power Generator failure (Main Board failure) Configuration board issue OK Genset was restarted on manual and set up on auto mode. INC397769 HAIDO526 CHEAU D'EAU Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 6:13 6/27/2020 8:09 1:55:28 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear/front seals in critical state OK 1gallon of oil and 1/2 gallon of coolant added. And genset was restarted. INC397764 HAIDO623 THOR_3 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 3:55 6/27/2020 8:57 5:01:34 4:00:00 Not Compliant Power Generator failure (High temperature) Due to dirty radiator Need to be justified 1 and 1/2 gallon of coolant added INC396093 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A O&M FUEL 6/23/2020 20:55 6/27/2020 10:25 85:30:18 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Fuel added and genset was restarted INC397697 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:20 6/27/2020 11:36 11:15:38 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset is out fuel Fuel Delivery Delay 7 gallons of gasoline added INC397504 HDO582 BLONDE_II Port-au-Prince Huawei 2G+3G+LTE B O&M FUEL 6/26/2020 13:10 6/27/2020 11:57 22:46:30 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Fuel added and genset was restarted INC397784 HAIDO633 CANAAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 8:20 6/27/2020 13:25 5:05:25 4:00:00 Not Compliant Power Generator Failure (Overheat) Illegal connection/front and rear seals Need to be justified 1 gallon of coolant added; and genset was restarted. INC397885 HAIDO610 SANTO_25 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 11:28 6/27/2020 14:04 2:36:23 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear/front seals OK 1gallon of oil and 1/2 gallon of coolant added. And genset was restarted. INC397606 HAIDO283 Mariani 12 Port-au-Prince ZTE 2G+3G B O&M FUEL 6/26/2020 16:12 6/27/2020 9:26 17:13:43 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Main tank empty Fuel Delivery Delay Fuel added and genset was restarted INC398001 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 12:45 6/27/2020 17:39 4:54:25 4:00:00 Not Compliant Power Generator failure (Battery Failure) Failed to start due to faulty starter battery Need to be justified Genset was started with another battery. INC398032 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 15:08 6/27/2020 17:29 2:21:10 4:00:00 Compliant Power Power Failure (ATS breaker tripped) Due to illegal connection OK Breaker was reset INC398084 HAIDO627 MOREAU_LAMENTIN_54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 17:54 6/27/2020 18:42 0:48:13 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC397676 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/26/2020 22:26 6/27/2020 7:06 8:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Owner turned off the genset due to noise OK Genset restarted INC397809 HAIGA122 FOND_ICAQUES Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 2:31 6/27/2020 9:03 6:32:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Main breaker tripped Need to be justified Breaker was reset INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/26/2020 10:27 6/27/2020 7:13 20:46:09 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failure OK Site back up with sunrise INC397741 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 0:12 6/27/2020 10:16 10:04:00 4:00:00 Not Compliant Power Generator failure (Fuel issue) Portable genset.out of fuel OK 8 Gal of fuel added in the Portable genset. INC397861 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 6/27/2020 10:09 6/27/2020 14:09 4:00:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC397886 HGA027 SAINTE_BELAIRE Nippes Ericsson 2G D Talkpool 6/27/2020 11:38 6/27/2020 13:38 1:59:51 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to rear seal issue OK 1/2 gal. of oil added and genset restarted INC397886 HGA002 MIRAGOANE Nippes Ericsson 2G+3G A Talkpool 6/27/2020 11:38 6/27/2020 13:38 1:59:51 4:00:00 Compliant Power Affected by the power issue at the main site Attached to HGA027 OK Back up with the main site INC397597 HAIDS116 GELEE Sud ZTE 2G+3G+LTE C Talkpool 6/26/2020 20:50 6/27/2020 15:04 18:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset failed to start Fuel Delivery Delay Fuel added and genset restarted INC397904 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G+3G D O&M FUEL 6/27/2020 9:32 6/27/2020 16:32 7:00:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset restarted INC397945 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G C Talkpool 6/27/2020 11:50 6/27/2020 14:40 2:50:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC397966 HDO383 LA_ HATTE _II Ouest Ericsson 2G+3G A Talkpool 6/27/2020 13:42 6/27/2020 15:02 1:20:00 4:00:00 Compliant Power Generator failure (High temperature) High temp OK 1 Gal of coolant added INC397966 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/27/2020 13:42 6/27/2020 15:02 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO383 OK Back up with the main site INC397966 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/27/2020 13:42 6/27/2020 15:02 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO383 OK Back up with the main site INC397966 HDO411 CHABANNE Ouest Ericsson 2G D Talkpool 6/27/2020 13:42 6/27/2020 15:02 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO383 OK Back up with the main site INC397966 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/27/2020 13:42 6/27/2020 15:02 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO383 OK Back up with the main site INC397966 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/27/2020 13:42 6/27/2020 15:02 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO383 OK Back up with the main site INC397966 HDS253 GRIS_ GRIS Sud-Est Ericsson 3G B Talkpool 6/27/2020 13:42 6/27/2020 15:02 1:20:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO383 OK Back up with the main site INC397861 HAIDS215 COTEAUX Sud ZTE 2G+3G B Talkpool 6/27/2020 10:09 6/27/2020 15:02 4:53:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDO383 OK Back up with the main site INC397905 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/27/2020 9:33 6/27/2020 17:23 7:50:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC397746 HDC244 BOIS_PIN Centre Ericsson 2G D Talkpool 6/27/2020 0:30 6/27/2020 7:42 7:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are not yet shared INC397746 HDC345 PAREIDON Centre Ericsson 2G D Talkpool 6/27/2020 0:30 6/27/2020 7:42 7:12:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC244 Cascaded Restored with the main site INC397754 HDN112 JN-PAUL_SARTRE Nord-Ouest Ericsson 2G+3G B Talkpool 6/27/2020 0:42 6/27/2020 7:19 6:37:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are not yet shared INC3977614 HDN296 DILAIRE Nord-Est Ericsson 2G D O&M FUEL 6/26/2020 14:02 6/27/2020 8:30 18:27:54 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Team added fuel and genset restarted INC397767 HDN224 BORGNE Nord Ericsson 2G+3G B Talkpool 6/27/2020 3:26 6/27/2020 8:30 5:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team didn't find any issue INC397771 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 5:02 6/27/2020 8:00 2:58:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are not yet shared INC397586 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/27/2020 6:06 6/27/2020 8:42 2:35:52 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with sunrise INC397586 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/27/2020 6:06 6/27/2020 8:42 2:35:52 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC318 Cascaded Recovered with the main site INC397362 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 6:06 6/27/2020 8:39 2:32:52 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed OK Back on air with sunrise INC397364 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/26/2020 10:30 6/27/2020 8:32 22:02:20 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air with sunrise INC397561 HDC333 SAPATERRE Centre Ericsson 2G D O&M FUEL 6/26/2020 17:38 6/27/2020 8:39 15:00:52 4:00:00 Not Compliant RBS RBS Fault (RUS failure) PDU Failed Need to be justified Power reset made on the PDU INC397836 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 6/27/2020 7:54 6/27/2020 8:52 0:57:52 4:00:00 Compliant Power Generator failure (Indeterminate) Off grid Need to be justified Site restored by itself INC397836 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 6/27/2020 7:54 6/27/2020 8:52 0:57:52 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC230 Cascaded Recovered with the main site INC397662 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 6:06 6/27/2020 9:03 2:56:52 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air with sunrise INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/26/2020 22:21 6/27/2020 11:10 12:49:20 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Back on air with sunrise INC397914 HAIDO328 GUITON Ouest Huawei 2G+3G A Talkpool 6/27/2020 12:20 6/27/2020 12:28 0:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored by itself INC397880 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B Talkpool 6/27/2020 10:58 6/27/2020 13:18 2:19:32 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team has restarted the genset INC397897 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/27/2020 12:33 6/27/2020 16:08 3:35:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Team added 2/4 gal of oil and genset restarted INC397897 HDC033 GRESSEAU/CABOBION Artibonite Huawei 2G D Talkpool 6/27/2020 12:33 6/27/2020 16:08 3:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC265 Cascaded Restored with the main site INC397897 HDO462 FOND-BAPTISTE Ouest Huawei 2G D Talkpool 6/27/2020 12:33 6/27/2020 16:08 3:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC265 Cascaded Restored with the main site INC398008 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/27/2020 13:14 6/27/2020 16:08 2:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site is up but RCA and resolution details are not yet shared INC397794 HDN182 MARE PLATE Nord-Ouest Ericsson 2G D O&M_Fuel 6/27/2020 8:14 6/27/2020 18:22 10:07:32 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added and genset Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC397966 HGA018 ROUTE_NIPPES Nippes Ericsson 2G D Talkpool 6/27/2020 13:42 6/27/2020 17:37 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO383 Cascaded Restored with the main site INC397966 HGA028 BEKIN_ MIRAGOANE Nippes Ericsson 2G C Talkpool 6/27/2020 13:42 6/27/2020 17:37 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO383 Cascaded Restored with the main site INC397966 HGA032 GRESSIER 2EME PLAINE PETIT GOAVE Nippes Ericsson 2G D Talkpool 6/27/2020 13:42 6/27/2020 17:37 3:55:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDO383 Cascaded Restored with the main site INC398050 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/27/2020 10:34 6/27/2020 18:14 7:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site back by itself, feedback is expected from team INC397897 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/27/2020 16:18 6/27/2020 17:18 1:00:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) RUS01B3 found off Need to be justified RUS was turned ON Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 18:36:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 00:36:50 +0000 Subject: [Rantt] NOC hourly report at 8:00 PM In-Reply-To: References: Message-ID: Hello All, Received the NOC hourly report done at 8:00 PM Sites off air by Class Class A B C D Total Total 4 5 5 13 27 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 16 5 3 0 18 ZTE 3 3 0 0 3 Huawei 6 6 5 1 6 Network 25 14 8 1 27 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 0 0 2 2 27 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 767:10:51 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 225:31:51 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 168:57:51 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 143:59:51 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 126:45:51 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 103:13:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 59:35:51 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 51:29:51 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 51:29:51 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 22:09:51 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 19:53:51 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 19:44:51 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:17 14:18:51 Power Generator Failure (Engine broken) Engine Broken. ETR not yet available INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 13:41:51 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 10:01:51 Power Generator failure (Radiator failure) Faulty Radiator . Team is on the way back to reach the site . ETA:8h30 PM INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 8:34:51 Dependent Affected by the power issue at the main site Affected by HGA105 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 8:18:51 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398062 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 6/27/2020 16:41 3:54:51 Power Generator failure (Indeterminate) Team on site waiting for access. INC397999 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/27/2020 17:15 3:20:51 Power Generator failure (Indeterminate) Team is working on site. INC398080 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/27/2020 17:47 2:48:51 Power Generator failure (Indeterminate) Team has been informed. ETA 8:30 PM INC398117 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/27/2020 18:00 2:35:51 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 2:29:51 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/27/2020 18:27 2:08:51 Power Power Failure (Solar System failure) Site will be recovered with sunrise, once the solar batteries are fully charged INC397907 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/27/2020 18:32 2:03:51 Power Power Failure (Solar System failure) Site will be recovered with sunrise, once the solar batteries are fully charged INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/27/2020 18:50 1:45:51 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC398094 HDO097 FORT_NATIONAL Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/27/2020 19:30 1:05:51 Power Power Failure (Indeterminate) Team has been informed; ETA 8:30PM. INC398139 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/27/2020 19:56 0:39:51 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 20:00:48 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 02:00:48 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 487:37:36 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 479:45:36 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 356:33:36 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 230:36:36 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 107:35:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 63:37:36 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 62:09:36 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 59:39:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 28:59:36 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 28:22:36 RBS RBS Fault (Indeterminate) Power and TX team already performed on the site, BSS support has been requested. New update will be shared once available.. INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 27:59:36 RBS RBS Fault (Indeterminate) Sector B and C remains down, TX team will go back to the site. ETA: Not yet available INC398144 HDS007 VANDAL Sud-Est Ericsson 3G C Talkpool 6/27/2020 20:34 1:25:36 RBS RBS Fault (Indeterminate) Team is already informed . ETA to be provided INC398147 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/27/2020 20:42 1:17:36 Power Power Failure (Indeterminate) Team is already informed . ETA to be provided Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 20:31:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 02:31:16 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM Sites off air by Class Class A B C D Total Total 4 5 6 13 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 6 3 0 20 ZTE 4 4 1 0 4 Huawei 4 4 4 0 4 Network 26 14 8 0 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 1 0 2 4 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 769:05:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 227:26:15 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 170:52:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 145:54:15 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 128:40:15 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 105:08:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 53:24:15 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 53:24:15 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 24:04:15 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 21:48:15 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 21:39:15 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse Ericsson 2G+3G C Talkpool 6/27/2020 6:17 16:13:15 Power Generator Failure (Engine broken) Engine Broken INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 15:36:15 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 11:56:15 Power Generator failure (Radiator failure) radiator and head cylinder faulty according to the tam, tomorrow(28/06/2020), team will changed them. ETA 8:00 AM INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 10:29:15 Dependent Affected by the power issue at the main site Affected by HGA105 INC397999 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/27/2020 17:15 5:15:15 Power Generator failure (Indeterminate) Team is working on site. INC398080 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/27/2020 17:47 4:43:15 Power Generator failure (Indeterminate) Team is on the site for corrective INC398117 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/27/2020 18:00 4:30:15 Power Generator failure (Indeterminate) Battery starter issue found reported by the team, ETA: 7:15AM to find another one. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 4:24:15 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/27/2020 18:50 3:40:15 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC398139 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/27/2020 19:56 2:34:15 Fuel Generator failure (Fuel issue) Fuel team informed since 06/27/2020 at 09h48 PM. Feedback is expected from them INC398139 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 2:34:15 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC398139 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 2:34:15 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 2:30:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 2:08:15 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC398156 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 6/27/2020 21:02 1:28:15 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h45 PM INC398165 HAIDO250 Cokto Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 21:25 1:05:15 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC398166 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 21:37 0:53:15 Power Generator failure (Indeterminate) Team is already informed . ETA: 10:45PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 22:53:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 04:53:00 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM Sites off air by Class Class A B C D Total Total 4 6 7 17 34 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 5 3 0 24 ZTE 5 5 1 0 5 Huawei 5 5 5 0 5 Network 32 15 9 0 34 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 2 5 34 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 229:46:59 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 148:14:59 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 131:00:59 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 107:28:59 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 55:44:59 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 55:44:59 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 26:24:59 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 24:08:59 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 23:59:59 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:17 18:33:59 Power Generator Failure (Engine broken) Engine Broken INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 17:56:59 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 14:16:59 Power Generator failure (Radiator failure) radiator and head cylinder faulty according to the tam, tomorrow(28/06/2020), team will changed them. ETA 8:00 AM INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 12:49:59 Dependent Affected by the power issue at the main site Affected by HGA105 INC398080 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/27/2020 17:47 7:03:59 Power Generator failure (Indeterminate) Team is on the site for corrective INC398117 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/27/2020 18:00 6:50:59 Power Generator failure (Indeterminate) Battery stater issue found reported by the team, ETA: 7:15AM to find another one. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 6:44:59 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/27/2020 18:27 6:23:59 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC397907 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/27/2020 18:32 6:18:59 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC398139 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/27/2020 19:56 4:54:59 Fuel Generator failure (Fuel issue) Fuel team informed since 06/27/2020 at 09h48 PM. Feedback is expected from them INC398139 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 4:54:59 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC398139 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 4:54:59 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 4:50:59 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 4:28:59 Power Power Failure (Indeterminate) The backup genset is out of fuel. Follow up is ongoing to refuel by Talkpool team. ETR to be provided INC398205 HDC315 PLASSAC 1 Artibonite Ericsson 2G D Talkpool 6/27/2020 20:23 4:27:59 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC398156 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 6/27/2020 21:02 3:48:59 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive on the site INC398166 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 21:37 3:13:59 Power Generator failure (Indeterminate) Access issue, inspector has been informed to follow up. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 2:18:59 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC398183 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/27/2020 23:46 1:04:59 Power Generator failure (Indeterminate) Team is already informed . ETA to be provided. INC398232 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/27/2020 23:46 1:04:59 Dependent Affected by the power issue at the main site Affected by HDO389 INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/27/2020 23:46 1:04:59 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/27/2020 23:46 1:04:59 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC397999 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/27/2020 23:46 1:04:59 Power Generator failure (Indeterminate) TP is not manage his team to reach the site. INC398165 HAIDO250 Cokto Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 23:46 1:04:59 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area, the will reach the site in the morning, ETA 07:00AM INC398171 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 23:46 1:04:59 Power Generator failure (Indeterminate) Team on site, waiting for access. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 22:55:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 04:55:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 490:32:40 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 482:40:40 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 359:28:40 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 233:31:40 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 110:30:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 66:32:40 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 65:04:40 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 62:34:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 38:54:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 38:30:40 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 31:54:40 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 31:17:40 RBS RBS Fault (Indeterminate) Tx team is working on site Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sat Jun 27 23:33:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 05:33:23 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM Sites off air by Class Class A B C D Total Total 7 5 6 15 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 5 3 0 21 ZTE 5 5 1 0 5 Huawei 7 7 7 2 7 Network 31 17 11 2 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 2 4 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 772:06:41 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 230:27:41 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 173:53:41 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 148:55:41 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 131:41:41 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 108:09:41 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 56:25:41 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 56:25:41 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 27:05:41 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 24:49:41 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 24:40:41 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:17 19:14:41 Power Generator Failure (Engine broken) Engine Broken INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 18:37:41 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 14:57:41 Power Generator failure (Radiator failure) radiator and head cylinder faulty according to the tam, tomorrow(28/06/2020), team will changed them. ETA 8:00 AM INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 13:30:41 Dependent Affected by the power issue at the main site Affected by HGA105 INC397999 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/27/2020 17:15 8:16:41 Power Generator failure (Indeterminate) TP is not manage his team to reach the site. INC398080 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/27/2020 17:47 7:44:41 Power Generator failure (Indeterminate) Team is on the site for corrective INC398117 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/27/2020 18:00 7:31:41 Power Generator failure (Indeterminate) Battery stater issue found reported by the team, ETA: 7:15AM to find another one. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 7:25:41 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/27/2020 18:27 7:04:41 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC397907 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/27/2020 18:32 6:59:41 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC398139 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/27/2020 19:56 5:35:41 Fuel Generator failure (Fuel issue) Fuel team informed since 06/27/2020 at 09h48 PM. Feedback is expected from them INC398139 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 5:35:41 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC398139 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 5:35:41 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 5:31:41 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 5:09:41 Power Power Failure (Indeterminate) The backup genset is out of fuel. Follow up is ongoing to refuel by Talkpool team. ETR to be provided INC398156 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 6/27/2020 21:02 4:29:41 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive on the site INC398165 HAIDO250 Cokto Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 21:25 4:06:41 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area, the will reach the site in the morning, ETA 07:00AM INC398166 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 21:37 3:54:41 Power Generator failure (Indeterminate) Access issue, inspector has been informed to follow up. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 2:59:41 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC398171 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/27/2020 23:33 1:58:41 Power Generator failure (Indeterminate) Team on site, waiting for access. INC398176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 23:48 1:43:41 Power Power Failure (Indeterminate) Team was in front of the gate. But due to access issue. Follow up ongoing with concerned tea INC398179 HDO097 FORT_NATIONAL Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/28/2020 0:33 0:58:41 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 01:34:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 07:34:15 +0000 Subject: [Rantt] NOC hourly report at 3:00 AM Message-ID: Hello All, Received the NOC hourly report done at 3:00 AM Sites off air by Class Class A B C D Total Total 8 9 8 14 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 17 9 7 0 23 ZTE 8 7 3 0 8 Huawei 8 8 7 2 8 Network 33 24 17 2 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 1 0 6 4 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 774:07:25 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 232:28:25 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 175:54:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 150:56:25 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 133:42:25 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 110:10:25 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 58:26:25 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 58:26:25 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 29:06:25 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 26:50:25 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 26:41:25 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:17 21:15:25 Power Generator Failure (Engine broken) Engine Broken INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 20:38:25 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 16:58:25 Power Generator failure (Radiator failure) radiator and head cylinder faulty according to the tam, tomorrow(28/06/2020), team will changed them. ETA 8:00 AM INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 15:31:25 Dependent Affected by the power issue at the main site Affected by HGA105 INC397999 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/27/2020 17:15 10:17:25 Power Generator failure (Indeterminate) TP is not manage his team to reach the site. INC398080 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/27/2020 17:47 9:45:25 Power Generator failure (Indeterminate) Team is on the site for corrective INC398117 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/27/2020 18:00 9:32:25 Power Generator failure (Indeterminate) Battery starter issue found reported by the team, ETA: 7:15AM to find another one. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 9:26:25 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. INC398139 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/27/2020 19:56 7:36:25 Fuel Generator failure (Fuel issue) Fuel team informed since 06/27/2020 at 09h48 PM. Feedback is expected from them INC398139 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 7:36:25 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC398139 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 7:36:25 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 7:32:25 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 7:10:25 Power Power Failure (Indeterminate) The backup genset is out of fuel. Follow up is ongoing to refuel by Talkpool team. ETR to be provided INC398156 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 6/27/2020 21:02 6:30:25 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive on the site INC398165 HAIDO250 Cokto Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 21:25 6:07:25 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area, the will reach the site in the morning, ETA 07:00AM INC398166 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 21:37 5:55:25 Power Generator failure (Indeterminate) Access issue, inspector has been informed to follow up. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 5:00:25 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: 7h15 AM INC398171 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/27/2020 23:33 3:59:25 Power Generator failure (Indeterminate) Access issue follow up is ongoing by the site inspector. INC398176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 23:48 3:44:25 Power Power Failure (Indeterminate) Team was in front of the gate. But due to access issue. Follow up ongoing with concerned team INC398179 HDO097 FORT_NATIONAL Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/28/2020 0:33 2:59:25 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area, the will reach the site in the morning, ETA 07:00AM INC398238 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/28/2020 1:08 2:24:25 Power Generator failure (Indeterminate) Owner turned off the genset due to noise according to TP team, he will restart it at 7:00 AM INC398243 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 6/28/2020 1:29 2:03:25 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016 INC398243 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/28/2020 1:29 2:03:25 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016 INC398243 HDC206 THOMONDE Centre Ericsson 3G B Talkpool 6/28/2020 1:29 2:03:25 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016 INC398243 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 6/28/2020 1:29 2:03:25 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016 INC398231 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 1:38 1:54:25 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC398190 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/28/2020 2:15 1:17:25 Power Generator failure (Indeterminate) Team is informed, ETA: 4:35AM INC398191 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/28/2020 2:39 0:53:25 Power Generator failure (Indeterminate) Team is informed, ETA: 5:30AM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 01:35:56 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 07:35:56 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (3:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 3:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 493:13:07 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 485:21:07 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 362:09:07 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 236:12:07 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 113:11:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 69:13:07 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 67:45:07 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 65:15:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 41:35:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 41:11:07 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 34:35:07 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 33:35:07 RBS RBS Fault (Indeterminate) Sector B and C remains down, TX team will go back to the site. ETA: Not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 02:23:07 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 08:23:07 +0000 Subject: [Rantt] NOC hourly report at 4:00 AM Message-ID: Hello All, Received the NOC hourly report done at 4:00 AM Sites off air by Class Class A B C D Total Total 10 12 8 16 46 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 19 9 7 0 25 ZTE 12 11 5 0 12 Huawei 9 9 7 2 9 Network 40 29 19 2 46 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 33 1 0 6 6 46 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 233:18:21 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 151:46:21 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 134:32:21 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 111:00:21 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 67:22:21 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 59:16:21 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 59:16:21 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 29:56:21 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 27:40:21 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 27:31:21 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:17 22:05:21 Power Generator Failure (Engine broken) Engine Broken INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 21:28:21 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 17:48:21 Power Generator failure (Radiator failure) radiator and head cylinder faulty according to the tam, tomorrow(28/06/2020), team will changed them. ETA 8:00 AM INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 16:21:21 Dependent Affected by the power issue at the main site Affected by HGA105 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 16:05:21 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398080 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/27/2020 17:47 10:35:21 Power Generator failure (Indeterminate) Team is on the site for corrective INC398117 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/27/2020 18:00 10:22:21 Power Generator failure (Indeterminate) Battery stater issue found reported by the team, ETA: 7:15AM to find another one. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 10:16:21 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is on going. INC398139 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/27/2020 19:56 8:26:21 Fuel Generator failure (Fuel issue) Fuel team informed since 06/27/2020 at 09h48 PM. Feedback is expected from them INC398139 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 8:26:21 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC398139 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 8:26:21 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 8:22:21 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 8:00:21 Power Power Failure (Indeterminate) The backup genset is out of fuel. Follow up is ongoing to refuel by Talkpool team. ETR to be provided INC398156 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 6/27/2020 21:02 7:20:21 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive on the site. They are clamming unsafe area INC398166 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 21:37 6:45:21 Power Generator failure (Indeterminate) Access issue, insepector has been informed to follow up. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 5:50:21 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: 7h15 AM INC398176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 23:48 4:34:21 Power Power Failure (Indeterminate) Team was in front of the gate. But access issue. Follow up ongoing with concerned team INC398238 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/28/2020 1:08 3:14:21 Power Generator failure (Indeterminate) Owner turned off the genset due to noise according to TP team, he will restart it at 7:00 AM INC398243 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 6/28/2020 1:29 2:53:21 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016 INC398243 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/28/2020 1:29 2:53:21 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016 INC398243 HDC206 THOMONDE Centre Ericsson 3G B Talkpool 6/28/2020 1:29 2:53:21 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016 INC398243 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 6/28/2020 1:29 2:53:21 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016 INC398190 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/28/2020 2:15 2:07:21 Power Generator failure (Indeterminate) Team is informed, ETA: 4:35AM INC398191 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/28/2020 2:39 1:43:21 Power Generator failure (Indeterminate) Team is informed, ETA: 5:30AM INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 6/28/2020 2:39 1:43:21 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/28/2020 2:39 1:43:21 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC397999 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/28/2020 2:39 1:43:21 Power Generator failure (Indeterminate) TP is not manage his team to reach the site. INC398165 HAIDO250 Cokto Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/28/2020 2:39 1:43:21 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area, the will reach the site in the morning, ETA 07:00AM INC398171 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/28/2020 2:39 1:43:21 Power Generator failure (Indeterminate) Access issue follow up is ongoing by the site inspector. INC398179 HDO097 FORT_NATIONAL Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/28/2020 2:39 1:43:21 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area, the will reach the site in the morning, ETA 07:00AM INC398231 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 2:39 1:43:21 Power Generator failure (Indeterminate) Access cannot be provided at night, team will reach the site in the morning, ETA 07:30AM INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 2:39 1:43:21 Power Generator failure (Indeterminate) Team is informed, ETA 6:30 AM. INC398172 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 2:39 1:43:21 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC398178 HAIDN038 RUE 18K Nord ZTE 2G+3G+LTE B Talkpool 6/28/2020 3:48 0:34:21 Power Generator failure (Indeterminate) Talkpool is not managing his team to arrive on the site. ETA cannot be provided INC398178 HAIDN012 CAPHAITIEN10 Nord ZTE 2G+3G+LTE B Talkpool 6/28/2020 3:48 0:34:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN038 INC398178 HAIDN045 BERGER Nord ZTE 2G+3G B Talkpool 6/28/2020 3:48 0:34:21 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN038 ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 04:43:51 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 10:43:51 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 496:20:39 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 488:28:39 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 365:16:39 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 239:19:39 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 116:18:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 72:20:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 70:52:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 68:22:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 44:42:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 44:18:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 37:42:39 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398251 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/28/2020 5:43 0:59:39 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Br, Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 05:31:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 11:31:19 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 28th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 28th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 777:59:25 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 236:20:25 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 179:46:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 154:48:25 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 137:34:25 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 114:02:25 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 70:24:25 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 62:18:25 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 62:18:25 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 32:58:25 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 30:42:25 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 30:33:25 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:17 25:07:25 Power Generator Failure (Engine broken) Engine Broken INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 24:30:25 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 20:50:25 Power Generator failure (Radiator failure) Radiator and head cylinder faulty according to the them today team will changed them. ETA 8:00 AM INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 19:23:25 Dependent Affected by the power issue at the main site Affected by HGA105 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 19:07:25 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC397999 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/27/2020 17:15 14:09:25 Power Generator failure (Indeterminate) TP is not manage his team to reach the site. INC398080 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/27/2020 17:47 13:37:25 Power Generator failure (Indeterminate) Team is on the site for corrective INC398117 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/27/2020 18:00 13:24:25 Power Generator failure (Indeterminate) Battery stater issue found reported by the team, ETA: 7:15AM to find another one. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 13:18:25 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/27/2020 18:27 12:57:25 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC397907 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/27/2020 18:32 12:52:25 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC398139 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/27/2020 19:56 11:28:25 Fuel Generator failure (Fuel issue) Fuel team informed since 06/27/2020 at 09h48 PM. Feedback is expected from them INC398139 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 11:28:25 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC398139 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 11:28:25 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 11:24:25 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398140 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 20:22 11:02:25 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 11:02:25 Power Power Failure (Indeterminate) The backup genset is out of fuel. Follow up is ongoing to refuel by Talkpool team. ETR to be provided INC396333 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/27/2020 20:30 10:54:25 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC396333 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/27/2020 20:30 10:54:25 Dependent Affected by the power issue at the main site Affected by HDC318. INC398156 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 6/27/2020 21:02 10:22:25 Power Power Failure (Indeterminate) Talkpool is not managing his team to arrive on the site. They are clamming unsafe area. ETA: 07h15 AM INC398157 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 21:18 10:06:25 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC398165 HAIDO250 Cokto Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 21:25 9:59:25 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area, the will reach the site in the morning, ETA 07:00AM INC398166 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 21:37 9:47:25 Power Generator failure (Indeterminate) Team is working on site. INC398170 HAIDO035 SANTO_20 Nord Huawei 2G+3G+LTE A Talkpool 6/27/2020 21:57 9:27:25 Power Power Failure (Indeterminate) Site is located in a private house, ETA 07:30AM INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 8:52:25 Power Power Failure (Indeterminate) Due to unsafe area, the intervention cannot be performed. ETA: 7h15 AM INC398171 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 23:33 7:51:25 Power Generator failure (Indeterminate) Access issue follow up is ongoing by the site inspector. INC398176 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 23:48 7:36:25 Power Power Failure (Indeterminate) Due to access issue, the intervention was aborted. They will return on it. Follow up ongoing with concerned team INC398179 HDO097 FORT_NATIONAL Port-au-Prince Huawei 2G+3G B Talkpool 6/28/2020 0:33 6:51:25 Power Generator failure (Indeterminate) Team cannot reach the site due to unsafe area, the will reach the site in the morning, ETA 07:00AM INC398243 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 6/28/2020 1:29 5:55:25 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016. Follow up ongoing with Digicel and Talkpool TX teams INC398243 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/28/2020 1:29 5:55:25 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016. Follow up ongoing with Digicel and Talkpool TX teams INC398243 HDC206 THOMONDE Centre Ericsson 3G B Talkpool 6/28/2020 1:29 5:55:25 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016. Follow up ongoing with Digicel and Talkpool TX teams INC398243 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 6/28/2020 1:29 5:55:25 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016. Follow up ongoing with Digicel and Talkpool TX teams INC398231 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 1:38 5:46:25 Power Generator failure (Indeterminate) Access cannot be provided at night, team will reach the site in the morning, ETA 07:30AM INC398190 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/28/2020 2:15 5:09:25 Power Generator failure (Indeterminate) Team is still working on site. INC398191 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/28/2020 2:39 4:45:25 Power Generator failure (Indeterminate) Team is still working on site. INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 4:24:25 Power Generator failure (Indeterminate) Team is informed, ETA expired, waiting for a new ETA INC398172 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 3:00 4:24:25 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP, ETA 08:00AM INC398195 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G B Talkpool 6/28/2020 3:30 3:54:25 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC398247 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 6/28/2020 4:11 3:13:25 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h00 AM INC398250 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/28/2020 5:14 2:10:25 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h15 AM INC398250 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/28/2020 5:14 2:10:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC264 INC398250 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/28/2020 5:14 2:10:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC264 INC398250 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/28/2020 5:14 2:10:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC264 INC398198 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G C Talkpool 6/28/2020 5:48 1:36:25 Power Generator failure (Indeterminate) Solar system failure. It will be back with fully sunrise INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/28/2020 6:02 1:22:25 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC398255 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G B Talkpool 6/28/2020 6:06 1:18:25 Power Generator failure (Indeterminate) Team is informed, ETA 7:45 AM INC398256 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 6:11 1:13:25 Power Generator failure (Indeterminate) Team is informed, ETA 7:50 AM INC398301 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 6:28 0:56:25 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 497:02:25 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 489:10:25 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 365:58:25 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 240:01:25 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 117:00:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 73:02:25 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 71:34:25 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 69:04:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 45:24:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 45:00:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 38:24:25 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398251 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/28/2020 5:43 1:41:25 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC398304 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/28/2020 6:54 0:30:25 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC398081 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/27/2020 17:50 6/27/2020 19:50 2:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Site back up by itself. INC398081 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/27/2020 17:50 6/27/2020 19:50 2:00:00 4:00:00 Compliant Dependent Affected by the power issue at the main site indeterminate Ok Site back up by itself. INC398124 HGA038 MORNE_BETE Nippes Ericsson 2G C Talkpool 6/27/2020 18:38 6/27/2020 19:50 1:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Site back up by itself. INC398131 HDS350 MAROUJ (THIOTTE) Sud-Est Ericsson 2G D Talkpool 6/27/2020 18:54 6/27/2020 19:50 0:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Site back up by itself. INC398131 HDS362 BOUCAN_GUILLAUME Sud-Est Ericsson 2G D Talkpool 6/27/2020 18:54 6/27/2020 19:50 0:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Back in service with the main site INC398131 HDS364 KAGENME Sud-Est Ericsson 2G D Talkpool 6/27/2020 18:54 6/27/2020 19:50 0:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Back in service with the main site INC398124 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/27/2020 18:38 6/27/2020 19:50 1:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Site back up by itself. INC398130 HDS035 NAN MANGON Sud-Est Ericsson 2G C Talkpool 6/27/2020 19:18 6/27/2020 19:50 0:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Site back up by itself. INC398135 HGA041 BONDEAU Nippes Ericsson 2G D Talkpool 6/27/2020 19:34 6/27/2020 19:50 0:16:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Site back up by itself. INC398034 HGA048 BROSSARD Nippes Ericsson 2G D Talkpool 6/27/2020 15:10 6/27/2020 19:50 4:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Low oil pressure, oil sensor fault Need to be justified Low oil pressure, oil sensor fault, oil sensor remove. reset alarm and restarted INC398141 HGA024 LA_COLLINE_D'AQUIN Sud Ericsson 3G B Talkpool 6/27/2020 20:11 6/27/2020 20:55 0:44:00 4:00:00 Compliant Transmission Transmission (Indeterminate) License issue OK Site after BSS Team intervention INC397959 HAIGA113 PESTEL Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 13:22 6/27/2020 20:55 7:33:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) Fail to star, start battery fault Need to be justified Fail to star, start battery fault, restart edanother battery INC397991 HAIDS196 JABOIN Sud ZTE 2G+3G D Talkpool 6/27/2020 16:09 6/27/2020 20:55 4:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions details is expected from team. INC397703 HAIGA120 TIMARE Grande-Anse ZTE 2G+3G C Talkpool 6/26/2020 21:44 6/27/2020 20:55 23:11:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Site was out of fuel Need to be justified After rescue, power team bleed restart genset with another battery site is up, confirmed by INC398183 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/27/2020 23:46 6/28/2020 0:35 0:49:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Site back up by itself. INC398183 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/27/2020 23:46 6/28/2020 0:35 0:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO389 Cascaded Back in service with the main site INC398246 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/28/2020 3:50 6/28/2020 6:15 2:25:00 4:00:00 Compliant Power Generator failure (Indeterminate) Emergency button press OK Emergency button press, added 1 gal oil, reset alarm and restarted INC398238 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/28/2020 1:08 6/28/2020 6:15 5:07:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions details is expected from team. INC398104 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 17:26 6/27/2020 19:57 2:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC398126 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 18:51 6/27/2020 20:00 1:09:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Feedback is expected from the concerned team INC398094 HDO097 FORT_NATIONAL Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 19:30 6/27/2020 20:41 1:11:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure alarm OK Low oil pressure, Oil sensor faulty, Team just reset alarm, and restart genset. INC398115 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/27/2020 17:57 6/27/2020 20:41 2:44:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel issue OK Team added 7 gal of fuel in the portatif genset INC398062 HDO072 PUBLIN_INTERIEUR Port-au-Prince Huawei 2G+3G B Talkpool 6/27/2020 16:41 6/27/2020 21:55 5:14:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature Need to be justified High temp. Coolant insufficient, Team added 1/2 gal of coolant genset restarted. INC398201 HDC212 DOMOND Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC210 LABACIE Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC227 FLANDER Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC337 LA SELLE_PERKIN Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC208 BOIS_DOME Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC199 SAUT_DEAU_II Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC249 HABITATION DOMOND/PELIGRE Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC322 TERRE_BLANCHE Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC202 SAUT_DEAU Centre Ericsson 2G+3G A Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC211 MIREBALAIS Centre Ericsson 2G A Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC320 TRIANON Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC304 SAINTE_CECILE Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC238 DESVARIEUX Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC363 NOYAU Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC218 LOPITAL_MIREBALAIS Centre Ericsson 2G A Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDO322 FONDS_VERRETTES Ouest Ericsson 2G C Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC230 BOUCAN_CARRE Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC209 MORNE_CABRIT Centre Ericsson 2G A Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC359 SAPATETE Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDO454 #N/A #N/A Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC367 JEAN JACQUES POISSAN Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC201 MONT_CARMEL Centre Ericsson 2G A Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC223 LA_SELLE Artibonite Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC319 NIRVA Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC232 LEDIER Centre Ericsson 2G D Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC206 THOMONDE Centre Ericsson 3G B Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398201 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 6/28/2020 1:29 6/28/2020 2:25 0:56:00 4:00:00 Compliant Power Affected by the power issue at the main site Affected by SDH016 OK The site is back in service once the issue solved at SDH016 INC398178 HAIDN038 RUE 18K Nord ZTE 2G+3G+LTE B Talkpool 6/28/2020 3:48 6/28/2020 6:40 2:52:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure on the working genset OK 1 gallon of oil has been added then genset restarted INC398178 HAIDN012 CAPHAITIEN10 Nord ZTE 2G+3G+LTE B Talkpool 6/28/2020 3:48 6/28/2020 6:40 2:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN038 OK The site is back in service once the issue solved at HDN038 INC398178 HAIDN045 BERGER Nord ZTE 2G+3G B Talkpool 6/28/2020 3:48 6/28/2020 6:40 2:52:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN038 OK The site is back in service once the issue solved at HDN038 Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC398144 HDS007 VANDAL Sud-Est Ericsson 3G C Talkpool 6/27/2020 20:34 6/27/2020 21:37 1:03:00 4:00:00 Compliant Transmission Transmission (Indeterminate) indeterminate Ok Site back up by itself. INC398147 HDO378 CHATULEY Ouest Ericsson 3G A Talkpool 6/27/2020 20:42 6/27/2020 21:37 0:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate Ok Site back up by itself. INC397616 HDS142 FLAMANDS Sud Ericsson 2G D Talkpool 6/26/2020 17:37 6/27/2020 21:37 28:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Indeterminate Need to be justified RCA and resolutions details is expected from team. INC398235 HGA046 BOIS GERARD Nippes Ericsson 2G D Talkpool 6/28/2020 0:14 6/28/2020 2:37 2:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) indeterminate Ok Site back up by itself. INC397279 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/26/2020 18:00 6/27/2020 12:59 18:59:00 4:00:00 Not Compliant RBS RBS Fault (Connector issue) RRUS power connector faulty Need to be justified The RRUS connector has been replaced Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 06:45:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 12:45:54 +0000 Subject: [Rantt] NOC hourly report at 8:00 AM Message-ID: Hello All, Received the NOC hourly report done at 8:00 AM Sites off air by Class Class A B C D Total Total 9 8 7 17 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 8 7 0 27 ZTE 6 4 0 0 6 Huawei 8 8 7 1 8 Network 34 20 14 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 3 0 6 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 779:16:57 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 237:37:57 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G+LTE B Digicel 6/20/2020 19:38 181:03:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 156:05:57 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 138:51:57 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 115:19:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 71:41:57 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 63:35:57 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 63:35:57 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 34:15:57 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 31:59:57 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 31:50:57 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:17 26:24:57 Power Generator Failure (Engine broken) Engine Broken, follow up is ongoing. ETR not provided yet INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 25:47:57 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 22:07:57 Power Generator failure (Radiator failure) Radiator and head cylinder faulty according to the them today team will changed them. ETA 9:00 AM INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 20:40:57 Dependent Affected by the power issue at the main site Affected by HGA105 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 20:24:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398080 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/27/2020 17:47 14:54:57 Power Generator Failure (Alternator Failure) AC Alternator faulty , team will replace it on 6/28/2020 ETR 10:00 AM INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 14:35:57 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/27/2020 18:27 14:14:57 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC398139 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/27/2020 19:56 12:45:57 Fuel Generator failure (Fuel issue) Fuel team informed since 06/27/2020 at 09h48 PM. Feedback is expected from them INC398139 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 12:45:57 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC398139 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 12:45:57 Dependent Affected by the fuel issue at the main site The site will be back in service once the issue solved at HDO318 INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 12:41:57 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 12:19:57 Power Power Failure (Indeterminate) The backup genset is out of fuel. Follow up is ongoing to refuel by Talkpool team. ETR to be provided INC398157 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 21:18 11:23:57 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 10:09:57 Power Power Failure (Indeterminate) Team has been dispatched , new ETA 8:45 AM INC398179 HDO097 FORT_NATIONAL Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/28/2020 0:33 8:08:57 Power Generator failure (Indeterminate) ETA 07:00 am expired. New update is still expected from TP. INC398243 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 6/28/2020 1:29 7:12:57 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016. Follow up ongoing with Digicel and Talkpool TX teams INC398243 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/28/2020 1:29 7:12:57 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016. Follow up ongoing with Digicel and Talkpool TX teams INC398243 HDC206 THOMONDE Centre Ericsson 3G B Talkpool 6/28/2020 1:29 7:12:57 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016. Follow up ongoing with Digicel and Talkpool TX teams INC398243 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 6/28/2020 1:29 7:12:57 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016. Follow up ongoing with Digicel and Talkpool TX teams INC398190 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/28/2020 2:15 6:26:57 Power Generator failure (Indeterminate) Team is working on site. INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 5:41:57 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398172 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 3:00 5:41:57 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP for the refueling. ETR not provided. INC398247 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/28/2020 4:11 4:30:57 Fuel Generator failure (Fuel issue) Fuel team informed since 06/28/2020 at 8:04 AM. Feedback is expected from them INC398198 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G C Talkpool 6/28/2020 5:48 2:53:57 Power Generator failure (Indeterminate) Solar system failure. It will be back with fully sunrise INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/28/2020 6:02 2:39:57 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC398256 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 6:11 2:30:57 Power Generator failure (Indeterminate) Team is working on site. INC398242 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 6:28 2:13:57 Power Generator failure (Indeterminate) Team is working on site. INC398262 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/28/2020 6:46 1:55:57 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 07:47:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 13:47:25 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC390712 HDO392 BOUGNOTTE LEOGANE Ouest Ericsson 2G C Digicel 6/7/2020 14:22 499:24:00 RBS RBS Fault (Indeterminate) Access blocked by owner due non-payment. According to Acquisition team, the money transfer is not completed. More update will follow INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 491:32:00 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 368:20:00 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 242:23:00 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 119:22:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 75:24:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 73:56:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 71:26:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 47:46:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 47:22:00 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 40:46:00 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398251 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/28/2020 5:43 4:03:00 RBS RBS Fault (Indeterminate) Team is on site working INC398334 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G B Talkpool 6/28/2020 8:44 1:02:00 RBS RBS Fault (DRU failure) Faulty DRU, follow up is ongoing with team to have the spare. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 07:49:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 13:49:17 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 07:53:41 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 13:53:41 +0000 Subject: [Rantt] NOC hourly report at 9:00 AM Message-ID: Hello All, Received the NOC hourly report done at 9:00 AM Sites off air by Class Class A B C D Total Total 11 10 7 21 49 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 13 10 0 37 ZTE 5 5 1 0 5 Huawei 7 7 6 1 7 Network 40 25 17 1 49 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 6 11 49 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 780:27:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 238:48:15 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 182:14:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 157:16:15 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 140:02:15 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 116:30:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 72:52:15 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 64:46:15 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 64:46:15 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 35:26:15 Power Generator failure (Indeterminate) Inverter faulty in the HPU, ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 33:10:15 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 33:01:15 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:17 27:35:15 Power Generator Failure (Engine broken) Engine Broken, follow up is ongoing. ETR not provided yet INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 26:58:15 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 23:18:15 Power Generator failure (Radiator failure) Radiator and head cylinder faulty according to the them today team will changed them. ETA already expired INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 21:51:15 Dependent Affected by the power issue at the main site Affected by HGA105 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 21:35:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398080 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/27/2020 17:47 16:05:15 Power Generator Failure (Alternator Failure) AC Alternator faulty , team will replace it on 6/28/2020 ETR 10:00 AM INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 15:46:15 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/27/2020 18:27 15:25:15 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC398139 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/27/2020 19:56 13:56:15 Power Generator failure (Indeterminate) Team will return on the site for more check, as per concerned team the site have fuel. INC398139 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/27/2020 19:56 13:56:15 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO318 INC398139 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/27/2020 19:56 13:56:15 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO318 INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 13:52:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 13:30:15 Power Power Failure (Indeterminate) The backup genset is out of fuel. Follow up is ongoing to refuel by Talkpool team. ETR to be provided INC398157 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 21:18 12:34:15 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 11:20:15 Power Power Failure (Indeterminate) Team is still working on site. INC398179 HDO097 FORT_NATIONAL Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/28/2020 0:33 9:19:15 Power Generator failure (Indeterminate) ETA 07:00 am expired. Team is expected to be on site at 9:50 am. INC398243 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 6/28/2020 1:29 8:23:15 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016. Follow up ongoing with Digicel and Talkpool TX teams INC398243 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/28/2020 1:29 8:23:15 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016. Follow up ongoing with Digicel and Talkpool TX teams INC398243 HDC206 THOMONDE Centre Ericsson 3G B Talkpool 6/28/2020 1:29 8:23:15 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016. Follow up ongoing with Digicel and Talkpool TX teams INC398243 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 6/28/2020 1:29 8:23:15 Transmission Affected by the Transmission issue at the main site The site will be back in service once the TX issue solved at SDH016. Follow up ongoing with Digicel and Talkpool TX teams INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 6:52:15 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398172 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 3:00 6:52:15 Fuel Generator failure (Fuel issue) The portable genset is out of fuel, follow up is ongoing by TP for the refueling. ETR not provided. INC398247 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/28/2020 4:11 5:41:15 Fuel Generator failure (Fuel issue) Fuel team informed since 06/28/2020 at 8:04 AM. Feedback is expected from them INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/28/2020 6:02 3:50:15 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC398242 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 6:28 3:24:15 Power Generator failure (Indeterminate) Team is still working on site. INC398262 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/28/2020 6:46 3:06:15 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. INC398250 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/28/2020 8:12 1:40:15 Power Generator Failure (Faulty solenoid) Solenoid Faulty waiting for next update INC398250 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/28/2020 8:12 1:40:15 Dependent Affected by the power issue at the main site Affected by HDC264 INC398250 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/28/2020 8:12 1:40:15 Dependent Affected by the power issue at the main site Affected by HDC264 INC398250 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/28/2020 8:12 1:40:15 Dependent Affected by the power issue at the main site Affected by HDC264 INC398140 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 8:22 1:30:15 Power Power Failure (Solar System failure) Site will be recovered with sunrise once the solar batteries are fully charged INC398332 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 8:35 1:17:15 Power Generator failure (Indeterminate) Team has been dispatched , new ETA not yet available INC398332 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 8:35 1:17:15 Dependent Affected by the power issue at the main site Affected by HDN167 INC398332 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/28/2020 8:35 1:17:15 Dependent Affected by the power issue at the main site Affected by HDN167 INC398332 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/28/2020 8:35 1:17:15 Dependent Affected by the power issue at the main site Affected by HDN167 INC398332 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/28/2020 8:35 1:17:15 Dependent Affected by the power issue at the main site Affected by HDN167 INC398331 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/28/2020 8:38 1:14:15 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 09:26:08 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 15:26:08 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM Sites off air by Class Class A B C D Total Total 7 6 6 18 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 5 3 0 29 ZTE 4 4 0 0 4 Huawei 4 4 4 0 4 Network 34 13 7 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 3 8 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 781:59:20 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 240:20:20 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 3G+LTE B Digicel 6/20/2020 19:38 183:46:20 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 158:48:20 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 141:34:20 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 118:02:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 74:24:20 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 66:18:20 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 66:18:20 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 36:58:20 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 34:42:20 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 34:33:20 Power Generator failure (Radiator failure) Faulty radiator need to be replaced. More update will be shared once available. INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:17 29:07:20 Power Generator Failure (Engine broken) Engine Broken, follow up is ongoing. ETR not provided yet INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 28:30:20 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 24:50:20 Power Generator failure (Radiator failure) Radiator and head cylinder faulty according to the them today team will changed them. ETA is expired, new ETA: 12:00 PM INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 23:23:20 Dependent Affected by the power issue at the main site Affected by HGA105 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 23:07:20 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398080 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/27/2020 17:47 17:37:20 Power Generator Failure (Alternator Failure) AC Alternator faulty , team will replace it on 6/28/2020 ETR to be provided INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 17:18:20 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. ETR: 12:00 pm INC398139 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/27/2020 19:56 15:28:20 Power Generator failure (Indeterminate) A team will be on the site in the next 10 minutes for a fuel rescue or to solve the power issue. Waiting confirmation INC398139 HDO434 PETIT BOIS Ouest Ericsson 2G D Talkpool 6/27/2020 19:56 15:28:20 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO318 INC398139 HDO437 ST_PHARE Ouest Ericsson 2G D Talkpool 6/27/2020 19:56 15:28:20 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO318 INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 15:24:20 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 15:02:20 Power Power Failure (Indeterminate) The backup genset is out of fuel. Follow up is ongoing to refuel by Talkpool team. ETR to be provided INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 12:52:20 RBS RBS Fault (Indeterminate) According to power team, issue isn't related to power, TX team requested and informed, waiting for next feedback INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 8:24:20 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398247 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/28/2020 4:11 7:13:20 Fuel Generator failure (Fuel issue) Fuel team informed since 06/28/2020 at 8:04 AM. Feedback is expected from them INC398262 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/28/2020 6:46 4:38:20 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. INC398250 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/28/2020 8:12 3:12:20 Power Generator Failure (Faulty solenoid) Solenoid Faulty waiting for next update INC398250 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/28/2020 8:12 3:12:20 Dependent Affected by the power issue at the main site Affected by HDC264 INC398250 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/28/2020 8:12 3:12:20 Dependent Affected by the power issue at the main site Affected by HDC264 INC398250 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/28/2020 8:12 3:12:20 Dependent Affected by the power issue at the main site Affected by HDC264 INC398350 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/28/2020 9:50 1:34:20 Power Generator failure (Indeterminate) Team has been informed ,ETA 12:30 PM INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/28/2020 9:58 1:26:20 Dependent Affected by the power issue at the main site Affected by HDO367 INC398349 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 1:26:20 Power Generator failure (Indeterminate) Team has been informed. ETA: 11:30 AM INC398409 HDC208 BOIS_DOME Centre Ericsson 2G D Talkpool 6/28/2020 10:45 0:39:20 Power Generator failure (Indeterminate) Team has been informed ,ETA not yet available INC398357 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/28/2020 10:50 0:34:20 Power Generator failure (Indeterminate) Team has been informed ,ETA not yet available ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 10:30:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 16:30:09 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 10:35:05 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 16:35:05 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 494:19:36 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 371:07:36 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 245:10:36 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 122:09:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 78:11:36 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 76:43:36 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 74:13:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 50:33:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 50:09:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 43:33:36 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/27/2020 18:27 18:06:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398140 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 20:22 16:11:36 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/28/2020 6:02 6:31:36 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC398304 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/28/2020 6:54 5:39:36 RBS RBS Fault (Indeterminate) Team is on site working INC397973 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G B Talkpool 6/28/2020 8:44 3:49:36 RBS RBS Fault (DRU failure) Faulty DRU .No spare available INC398401 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 6/28/2020 10:01 2:32:36 RBS RBS Fault (Indeterminate) No power issue found , TX Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 12:34:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 18:34:39 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 7 6 6 14 33 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 7 4 0 27 ZTE 5 5 1 0 5 Huawei 1 1 1 0 1 Network 31 13 6 0 33 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 3 7 33 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 785:07:02 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 243:28:02 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 186:54:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 161:56:02 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 144:42:02 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 121:10:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 77:32:02 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 69:26:02 Dependent Affected by the power issue at the main site Affected by HDN245 INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 69:26:02 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 40:06:02 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 37:50:02 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:17 32:15:02 Power Generator Failure (Engine broken) Team is working on the site. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 31:38:02 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 27:58:02 Power Generator failure (Radiator failure) Team is working on the site. INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 26:31:02 Dependent Affected by the power issue at the main site Affected by HGA105 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 26:15:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 20:26:02 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. ETR not provided yet INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 18:32:02 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 18:10:02 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 16:00:02 RBS RBS Fault (Indeterminate) According to power team , issue isn't related to power, TX team requested ,ETA 2:35 PM INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 11:32:02 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398262 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/28/2020 6:46 7:46:02 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. INC398250 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/28/2020 8:12 6:20:02 Dependent Affected by the power issue at the main site Affected by HDC264 INC398250 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/28/2020 8:12 6:20:02 Power Generator Failure (Faulty solenoid) Solenoid Faulty waiting for next update INC398250 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/28/2020 8:12 6:20:02 Dependent Affected by the power issue at the main site Affected by HDC264 INC398250 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/28/2020 8:12 6:20:02 Dependent Affected by the power issue at the main site Affected by HDC264 INC398349 HDO367 DARBONNE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 4:34:02 Fuel Generator failure (Indeterminate) Fuel team is informed since 6/28/2020 at 1:00 PM. ETR will be provided. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C O&M FUEL 6/28/2020 9:58 4:34:02 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 4:34:02 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398409 HDC208 BOIS_DOME Centre Ericsson 2G D Talkpool 6/28/2020 10:45 3:47:02 Power Generator failure (Indeterminate) Team has been informed ,ETA 2:05 PM Expired , waiting for new update INC398426 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/28/2020 13:00 1:32:02 Power Generator failure (Indeterminate) Team has been informed , ETA 3:30 PM INC398393 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/28/2020 13:12 1:20:02 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC398370 HDO322 ST_MARC CITY_COW Artibonite Ericsson 2G+3G+LTE A Talkpool 6/28/2020 13:50 0:42:02 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 12:44:25 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 18:44:25 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 496:29:46 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 373:17:46 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 247:20:46 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 124:19:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 80:21:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 78:53:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 76:23:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 52:43:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 52:19:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 45:43:46 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/27/2020 18:27 20:16:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398140 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 20:22 18:21:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/28/2020 6:02 8:41:46 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397973 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G B Talkpool 6/28/2020 8:44 5:59:46 RBS RBS Fault (DRU failure) Faulty DRU .No spare available INC398401 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 6/28/2020 10:01 4:42:46 RBS RBS Fault (Indeterminate) No power issue found , TX Team is already dispatched . ETA to be provided INC3983659 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 12:14 2:29:46 RBS RBS Fault (Indeterminate) Team is already informed . ETA:3h50 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 12:45:00 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 18:45:00 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC398384 HDO058 Corvilette_Thomassin48 Port-au-Prince Huawei A Talkpool 6/28/2020 13:02 1:41:46 Power Power Failure (Indeterminate) Team has been informed; ETA 3:30 pm. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 14:21:29 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 20:21:29 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM. Sites off air by Class Class A B C D Total Total 9 9 7 16 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 10 7 0 33 ZTE 4 4 1 0 4 Huawei 4 4 4 0 4 Network 36 18 12 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 1 0 4 10 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 786:54:15 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 245:15:15 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 188:41:15 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 163:43:15 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 146:29:15 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 122:57:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 79:19:15 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 71:13:15 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 71:13:15 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 41:53:15 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 39:37:15 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 33:25:15 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 29:45:15 Power Generator failure (Radiator failure) Team still working on the site. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 28:02:15 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 22:13:15 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. ETR not provided yet INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 20:19:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 19:57:15 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 17:47:15 RBS Transmission (RAU failure) RAU Faulty , need to be replaced , ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 13:19:15 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398262 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/28/2020 6:46 9:33:15 Power Generator failure (Indeterminate) Team is making the follow up to refuel the backup genset/ ETA 18:00 INC398250 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/28/2020 8:12 8:07:15 Power Generator Failure (Faulty solenoid) Solenoid Faulty waiting for next update INC398250 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/28/2020 8:12 8:07:15 Dependent Affected by the power issue at the main site Affected by HDC264 INC398250 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/28/2020 8:12 8:07:15 Dependent Affected by the power issue at the main site Affected by HDC264 INC398250 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/28/2020 8:12 8:07:15 Dependent Affected by the power issue at the main site Affected by HDC264 INC398349 HDO367 DARBONNE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 6:21:15 Fuel Generator failure (Indeterminate) Fuel team is informed since 6/28/2020 at 1:00 PM. ETR will be provided. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C O&M FUEL 6/28/2020 9:58 6:21:15 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 6:21:15 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398426 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/28/2020 13:00 3:19:15 RBS RBS Fault (Indeterminate) Issue related to TX , Ran team has been dispatched to check , ETR not yet available INC398370 HDO322 ST_MARC CITY_COW Artibonite Ericsson 2G+3G+LTE A Talkpool 6/28/2020 13:50 2:29:15 Power Generator failure (Indeterminate) Team has been informed , ETA 4:45 PM INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 2:03:15 Power Generator failure (Indeterminate) Team has been informed. ETA: 4:30PM INC398440 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 14:38 1:41:15 Power Generator failure (Indeterminate) Team has been informed , ETA 5:10 PM INC398512 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/28/2020 14:40 1:39:15 Power Generator failure (Indeterminate) Team has been informed; ETA 4:20 pm. INC398515 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/28/2020 15:02 1:17:15 Power Generator failure (Indeterminate) Talkpool is not managing the team to reach the site. INC398444 HDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:07 1:12:15 Power Generator failure (Indeterminate) Team has been informed; ETA 5:30 pm. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 1:07:15 Power Generator failure (Indeterminate) Team has been informed; ETA 4:45 pm. INC398447 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 15:42 0:37:15 Power Generator failure (Indeterminate) Team has been informed , ETA 6:25 PM INC398447 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 15:42 0:37:15 Dependent Affected by the power issue at the main site Attached to HDN167 INC398447 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/28/2020 15:42 0:37:15 Dependent Affected by the power issue at the main site Attached to HDN167 INC398447 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/28/2020 15:42 0:37:15 Dependent Affected by the power issue at the main site Attached to HDN167 INC398447 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/28/2020 15:42 0:37:15 Dependent Affected by the power issue at the main site Attached to HDN167 INC398394 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/28/2020 15:42 0:37:15 Power Generator failure (Indeterminate) Team has been informed , ETA 5:45 PM ? Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 27th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 16:33:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 22:33:43 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 500:18:21 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 377:06:21 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 251:09:21 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 128:08:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 84:10:21 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 82:42:21 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 80:12:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 56:32:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 56:08:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398140 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 20:22 22:10:21 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/28/2020 6:02 12:30:21 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397973 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G B Talkpool 6/28/2020 8:44 9:48:21 RBS RBS Fault (DRU failure) Faulty DRU .No spare available yet INC398440 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 14:38 3:54:21 Dependent Affected by the power issue at the main site Affected BY HDN121 INC398543 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/28/2020 17:22 1:10:21 RBS RBS Fault (Indeterminate) Team is already informed .ETA to provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 16:38:16 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 22:38:16 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei C Talkpool 6/28/2020 14:54 3:43:23 Power Power Failure (Indeterminate) Team is waiting for access INC398461 HDO028 SANTO_9 Port-au-Prince Huawei A Talkpool 6/28/2020 17:15 1:22:23 Power Power Failure (Indeterminate) Team has been informed; ETA 7:15 pm INC398462 HDO018 DELMAS_33 Port-au-Prince Huawei A Talkpool 6/28/2020 17:16 1:21:23 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. INC398542 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei A Talkpool 6/28/2020 17:24 1:13:23 Power Power Failure (Indeterminate) Team has been informed; ETA not available yet. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 17:31:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Sun, 28 Jun 2020 23:31:46 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 28th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 28th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 789:58:56 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 248:19:56 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 191:45:56 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 166:47:56 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 149:33:56 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 126:01:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 82:23:56 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 74:17:56 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 74:17:56 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 44:57:56 Power Generator failure (Indeterminate) Inverter faulty in the HPU , ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 42:41:56 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 36:29:56 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 32:49:56 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 31:06:56 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 25:17:56 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. ETR not provided yet INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 23:23:56 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 23:01:56 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 20:51:56 RBS Transmission (RAU failure) RAU Faulty , need to be replaced , ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 16:23:56 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398262 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/28/2020 6:46 12:37:56 Power Generator failure (Indeterminate) Team is making the follow up to refuel the backup genset/ ETA 19:19 INC398551 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/28/2020 8:12 11:11:56 Power Power Failure (Indeterminate) Team has been dispatched , ETA not yet provided INC398551 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/28/2020 8:12 11:11:56 Dependent Affected by the power issue at the main site Affected by HDC265 INC398551 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/28/2020 8:12 11:11:56 Dependent Affected by the power issue at the main site Affected by HDC265 INC398349 HDO367 DARBONNE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 9:25:56 Fuel Generator failure (Indeterminate) Fuel team is informed since 6/28/2020 at 1:00 PM. ETR will be provided. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C O&M FUEL 6/28/2020 9:58 9:25:56 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 9:25:56 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398460 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/28/2020 13:06 6:17:56 Power Generator failure (Indeterminate) Team has been informed; ETA 7:35 pm. INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 5:07:56 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR not provided yet. INC398444 HDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:07 4:16:56 Power Generator failure (Indeterminate) TP team is expected to be on site at 7:30 pm. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 4:11:56 Power Generator failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 2:21:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 2:18:56 Power Generator failure (Indeterminate) Team has been informed; ETA 7:30 pm. INC398465 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:06 2:17:56 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC398535 HDO336 NAN_CAFE Ouest Ericsson 3G A Talkpool 6/28/2020 17:12 2:11:56 Transmission Transmission (Indeterminate) Team has been informed. ETA not provided yet. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 1:34:56 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC398554 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/28/2020 18:14 1:09:56 Power Generator failure (Indeterminate) Team has been informed; ETA 7:30 pm. INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 0:59:56 Power Power Failure (Solar System failure) Solar system failed , will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 0:59:56 Dependent Affected by the power issue at the main site Affected by HDC318 INC398472 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 6/28/2020 18:35 0:48:56 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC398472 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 18:35 0:48:56 Dependent Affected by the power issue at the main site Affected by HDN105 INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 0:41:56 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 501:09:56 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 377:57:56 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 252:00:56 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 128:59:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 85:01:56 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 83:33:56 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 81:03:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 57:23:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 56:59:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398140 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 20:22 23:01:56 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/28/2020 6:02 13:21:56 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC397973 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G B Talkpool 6/28/2020 8:44 10:39:56 RBS RBS Fault (DRU failure) Faulty DRU .No spare available INC398440 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 14:38 4:45:56 Dependent Affected by the power issue at the main site Affected BY HDN121 INC398543 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/28/2020 17:22 2:01:56 RBS RBS Fault (Indeterminate) Team is already informed .ETA to provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC398166 HAIGA145 BASSE VOLDROGUE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 21:37 6/28/2020 7:17 9:40:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Failed to start due to starter battery terminal loose Need to be justified Battery terminal tight, and genset has been started. INC398191 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/28/2020 2:39 6/28/2020 9:07 6:28:00 4:00:00 Not Compliant Power Generator Failure (Overloaded) DC Under voltage due to batteries terminals loose Need to be justified battery terminals have been tightened INC398117 HDO320 POINTE_A_RAQUETTES Ouest Ericsson 2G D Talkpool 6/27/2020 18:00 6/28/2020 8:10 14:10:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator issue Need to be justified 1 gallon of coolant added then genset restarted INC398198 HAIGA123 MORNE_ANDRE Grande-Anse ZTE 2G C Talkpool 6/28/2020 5:48 6/28/2020 10:18 4:30:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar site Need to be justified Site back up with sunrise. INC398190 HAIGA147 CARREFOUR CHADIE Grande-Anse ZTE 2G D Talkpool 6/28/2020 2:15 6/28/2020 8:50 6:35:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due rear and front seal Need to be justified 1 gal water and 1/2 gal oil added, genset restarted. INC397669 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 6:17 6/28/2020 15:16 32:59:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC397669 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 12:01 6/28/2020 15:16 27:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HGA105 Cascaded The site is back in service once the issue solved at the main site INC398397 HDO389 CA IRA_COW Ouest Ericsson 2G D Talkpool 6/28/2020 14:10 6/28/2020 15:47 1:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC398397 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/28/2020 14:10 6/28/2020 15:47 1:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO389 Cascaded The site is back in service once the issue solved at the main site INC398510 HDS319 DEKOUZE Sud-Est Ericsson 2G C Talkpool 6/28/2020 14:31 6/28/2020 16:09 1:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC398525 HAIDS112 GABION Sud ZTE 2G+3G+LTE A Talkpool 6/28/2020 16:04 6/28/2020 18:03 1:59:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature due to radiator issue Need to be justified 1 gallon of coolant added then genset restarted INC398515 HDS299 PLATON FRANCHIPAGNE Sud Ericsson 2G C Talkpool 6/28/2020 15:02 6/28/2020 18:24 3:22:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC398165 HAIDO250 Cokto Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/27/2020 21:25 6/28/2020 8:26 11:01:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) DC load breaker tripped Need to be justified DC load breaker of ZTE cabinet was reset. INC398170 HAIDO035 SANTO_20 Nord Huawei 2G+3G+LTE A Talkpool 6/27/2020 21:57 6/28/2020 7:42 9:45:00 4:00:00 Not Compliant Power Generator failure (Fan belt failure) Fan belt broken Need to be justified Fan belt has been changed. INC398171 HAIDO243 TABARRE_14 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/27/2020 22:14 6/27/2020 23:33 1:19:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency press button alarm OK Alarm was reset by TP power team. INC398231 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 1:38 6/28/2020 1:54 0:16:00 4:00:00 Compliant Power Generator failure (Magnetic pickup failure) Speed sensor alarm OK Alarm was reset and magnetic pickup fixed by TP power team. INC398195 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G B Talkpool 6/28/2020 3:30 6/28/2020 7:09 3:39:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Rear/front seals faulty OK 1 and 1/2 gallon of oil added and genset was restarted. INC398255 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G B Talkpool 6/28/2020 6:06 6/28/2020 7:56 1:50:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Dirty oil sensor OK Oil sensor was cleaned INC397999 HDO084 CETEMOH Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/27/2020 17:15 6/27/2020 19:09 1:54:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) oil insufficient OK 1/2 gallon of oil added. INC398256 HDO264 BONREPOS Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 6:11 6/28/2020 9:09 2:58:00 4:00:00 Compliant Power Generator Failure (Overloaded) overload due to illegal connection OK genset was restarted. INC398331 HAIDO630 FONTAMARA27_RUE_CHARITE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/28/2020 8:38 6/28/2020 10:10 1:32:00 4:00:00 Compliant Power Generator Failure (Under speed) creeping dirty OK Creeping was cleaned by TP team. INC398179 HDO097 FORT_NATIONAL Port-au-Prince Huawei 2G+3G B Talkpool 6/27/2020 23:25 6/27/2020 23:33 0:08:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil sensor failure OK alarm was reset. INC398242 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 2:51 6/28/2020 2:57 0:06:00 4:00:00 Compliant Power Generator failure (Battery Failure) Faulty starter battery OK genset was started with another battery. INC398172 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 3:00 6/28/2020 10:58 7:58:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Fuel added. INC398403 HDO670 TOUSSAINT_BRAVE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 10:15 6/28/2020 10:27 0:12:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC398393 HAIDO534 LAMENTIN_ 54 Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/28/2020 13:12 6/28/2020 15:48 2:36:00 4:00:00 Compliant Power Generator failure (Indeterminate) ZTE cabinet not powered OK Power reset performed on the ZTE cabinet. INC398512 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/28/2020 14:40 6/28/2020 16:51 2:11:00 4:00:00 Compliant Power Generator failure (Indeterminate) ZTE breaker tripped OK ZTE load breaker was reset INC398156 HDN290 HAUT PIERRE JEAN Nord-Est Ericsson 2G D Talkpool 6/27/2020 21:02 6/28/2020 7:45 10:43:00 4:00:00 Not Compliant Power Generator failure (High temperature) Fan belt cut Need to be justified Team has replaced the fan belt and genset restarted INC398140 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/27/2020 20:22 6/28/2020 8:31 12:09:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Restored with sunrise INC396333 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/27/2020 20:30 6/28/2020 8:31 12:01:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Restored with sunrise INC396333 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/27/2020 20:30 6/28/2020 8:31 12:01:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC318 Cascaded Affected by HDC318 INC398250 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/28/2020 8:12 6/28/2020 9:10 0:58:00 4:00:00 Compliant Power Generator failure (High temperature) Indeterminate OK Site restored but RCA is expected from field team INC398250 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/28/2020 8:12 6/28/2020 9:10 0:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Recovered with the main site INC398250 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/28/2020 8:12 6/28/2020 9:10 0:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Recovered with the main site INC398250 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/28/2020 8:12 6/28/2020 9:10 0:58:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC264 Cascaded Recovered with the main site INC398332 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 8:35 6/28/2020 10:05 1:30:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp OK 1\gal of coolant added and genset restarted INC398332 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 8:35 6/28/2020 10:05 1:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Recovered with the main site INC398332 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/28/2020 8:35 6/28/2020 10:05 1:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Recovered with the main site INC398332 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/28/2020 8:35 6/28/2020 10:05 1:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Recovered with the main site INC398332 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/28/2020 8:35 6/28/2020 10:05 1:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 Cascaded Recovered with the main site INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/27/2020 18:27 6/28/2020 10:32 16:05:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Restored with sunrise INC398157 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/27/2020 21:18 6/28/2020 10:50 13:32:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Restored with sunrise INC398140 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 8:22 6/28/2020 8:57 0:35:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failed Need to be justified Restored with sunrise INC398243 HDC204 BELLADERE Centre Ericsson 3G A Talkpool 6/28/2020 1:29 6/28/2020 10:58 9:29:00 4:00:00 Not Compliant Power Affected by the Transmission issue at the main site Affected by TX issue on SDH016 Cascaded Back up after intervention of Digicel TX team and TP team INC398243 HDC203 LASCAHOBAS Centre Ericsson 3G B Talkpool 6/28/2020 1:29 6/28/2020 10:58 9:29:00 4:00:00 Not Compliant Power Affected by the Transmission issue at the main site Affected by TX issue on SDH016 Cascaded Back up after intervention of Digicel TX team and TP team INC398243 HDC206 THOMONDE Centre Ericsson 3G B Talkpool 6/28/2020 1:29 6/28/2020 10:58 9:29:00 4:00:00 Not Compliant Power Affected by the Transmission issue at the main site Affected by TX issue on SDH016 Cascaded Back up after intervention of Digicel TX team and TP team INC398243 HDC245 PANDIASSOU_TERRE_CASSEE Centre Ericsson 3G C Talkpool 6/28/2020 1:29 6/28/2020 10:58 9:29:00 4:00:00 Not Compliant Power Affected by the Transmission issue at the main site Affected by TX issue on SDH016 Cascaded Back up after intervention of Digicel TX team and TP team INC398139 HAIDO318 SAINT-ART Ouest Huawei 2G+3G+LTE A Talkpool 6/27/2020 19:56 6/28/2020 11:29 15:33:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Team added 20\gal of fuel INC398139 HDO434 PETIT BOIS Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 6/28/2020 11:29 15:33:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDO318 Cascaded Recovered with the main site INC398139 HDO437 ST_PHARE Ouest Ericsson 2G D O&M_Fuel 6/27/2020 19:56 6/28/2020 11:29 15:33:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Attached to HDO318 Cascaded Recovered with the main site INC398080 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/27/2020 17:47 6/28/2020 12:35 18:48:00 4:00:00 Not Compliant Power Generator Failure (Alternator Failure) AC alternator faulty Need to be justified Team has replaced the AC Alternator INC397652 HAIDC024 ST_MARC CITY_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/27/2020 0:51 6/28/2020 12:47 35:56:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored but RCA is expected from field team INC398247 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A O&M_Fuel 6/28/2020 4:11 6/28/2020 12:40 8:29:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Team added 20\gal of fuel INC398350 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/28/2020 9:50 6/28/2020 14:40 4:50:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Off-Grid Need to be justified Back on air with commercial power INC398357 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/28/2020 10:50 6/28/2020 14:34 3:44:00 4:00:00 Compliant Power Generator failure (Low Voltage) Low battery voltage OK Team added distilled water to the battery INC398409 HDC208 BOIS_DOME Centre Ericsson 2G D Talkpool 6/28/2020 10:45 6/28/2020 14:50 4:05:00 4:00:00 Not Compliant Power Generator failure (High temperature) Indeterminate OK Site restored but RCA is expected from field team INC398451 HAIDO408 ARCAHAIE_II Ouest Huawei 2G+3G+LTE A Talkpool 6/28/2020 16:31 6/28/2020 17:37 1:06:00 4:00:00 Compliant Power Generator failure (High temperature) High Temp OK 1.5gal of coolant added and genset restarted INC398250 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/28/2020 8:12 6/28/2020 17:30 9:18:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored but RCA is expected from field team INC398440 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 14:38 6/28/2020 18:50 4:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Site restored but RCA is expected from field team INC398447 HDN167 FOIZON Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 15:42 6/28/2020 18:38 2:56:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored but RCA is expected from field team INC398447 HDN185 MICHEL Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 15:42 6/28/2020 18:38 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 OK The site is back in service with the main site INC398447 HDC150 ANSE_ROUGE Artibonite Ericsson 3G C Talkpool 6/28/2020 15:42 6/28/2020 18:38 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 OK The site is back in service with the main site INC398447 HDN150 JEAN_RABEL Nord-Ouest Ericsson 3G A Talkpool 6/28/2020 15:42 6/28/2020 18:38 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 OK The site is back in service with the main site INC398447 HDN152 MOLE_ST_NICOLAS Nord-Ouest Ericsson 3G B Talkpool 6/28/2020 15:42 6/28/2020 18:38 2:56:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN167 OK The site is back in service with the main site INC398394 HAIDC021 RUE_ST_JEAN_COW Artibonite Huawei 2G+3G+LTE A Talkpool 6/28/2020 15:42 6/28/2020 17:22 1:40:00 4:00:00 Compliant Power Generator failure (Low Voltage) DC Low voltage OK Team has reset the HPU board INC398426 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/28/2020 13:00 6/28/2020 18:48 5:48:00 4:00:00 Not Compliant Transmission Transmission (NPU Failure) High tem on NPU Need to be justified Team waited till NPU gets cool and reinsert INC398426 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/28/2020 14:06 6/28/2020 18:48 4:42:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC300 Cascaded The site is back in service with the main site INC398426 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/28/2020 14:06 6/28/2020 18:48 4:42:00 4:00:00 Not Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC300 Cascaded The site is back in service with the main site INC398370 HDO322 ST_MARC CITY_COW Artibonite Ericsson 2G+3G+LTE A Talkpool 6/28/2020 13:50 6/28/2020 18:37 4:47:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Indeterminate Need to be justified Team made maintenance and restart Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC398251 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/28/2020 5:43 6/28/2020 10:33 4:50:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS turned OFF Need to be justified Faulty RUS turned ON INC398304 HDN205 FORT_LIBERTE Nord-Est Ericsson 3G B Talkpool 6/28/2020 6:54 6/28/2020 15:54 9:00:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) DC Power converter faulty Spare DC Power converter replaced INC398659 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 12:14 6/28/2020 14:14 2:00:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Sector back up with the main site INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 6/28/2020 17:00 48:00:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B5 faulty Spare Faulty RUS replaced INC398401 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 6/28/2020 10:01 6/28/2020 16:51 6:50:00 4:00:00 Not Compliant RBS RBS Fault (Climate system failure) Fan internal and external power turned Off OK high temp, make a power on all the fans internal and external to have the climate on normal state Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 18:24:15 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 00:24:15 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 7 10 5 18 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 3 0 27 ZTE 4 4 1 0 4 Huawei 9 8 7 0 9 Network 38 17 11 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 1 0 4 4 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 790:57:53 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 249:18:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 192:44:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 167:46:53 RBS RBS Fault (RBS Software failure) License issue, concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 150:32:53 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 127:00:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 83:22:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 75:16:53 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 75:16:53 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 45:56:53 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 43:40:53 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 37:28:53 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 33:48:53 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 32:05:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 26:16:53 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. ETR not provided yet INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 24:22:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 24:00:53 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 21:50:53 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 17:22:53 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398262 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/28/2020 6:46 13:36:53 Power Generator failure (Indeterminate) Team is on site for refueling INC398349 HDO367 DARBONNE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 10:24:53 Fuel Generator failure (Indeterminate) Fuel team is informed since 6/28/2020 at 1:00 PM. ETR will be provided. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C O&M FUEL 6/28/2020 9:58 10:24:53 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 10:24:53 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398460 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/28/2020 13:06 7:16:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 6:06:53 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR not provided yet. INC398444 HDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:07 5:15:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 5:10:53 Power Generator failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 3:20:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 3:17:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398465 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:06 3:16:53 Power Generator failure (Indeterminate) Team has been informed; ETA 9:00 PM. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 2:33:53 Power Generator failure (Indeterminate) Team has been informed. ETA: Still not yet provided INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 1:58:53 Power Power Failure (Solar System failure) Solar system failed , will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 1:58:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC398467 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 18:31 1:51:53 Power Generator failure (Indeterminate) Team is informed, ETA 08:30PM INC398560 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 18:38 1:44:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 1:40:53 Power Generator failure (Indeterminate) Team has been informed. ETA: 10h00 PM INC398482 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 6/28/2020 19:14 1:08:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 0:55:53 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 6/28/2020 19:32 0:50:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 0:42:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Sun Jun 28 18:27:13 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Mon, 29 Jun 2020 00:27:13 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: HDO367: Site was reported with fueled added andnrequesting power team. Has power team been dispstched ? Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 28/06/2020 20:24 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 7 10 5 18 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 3 0 27 ZTE 4 4 1 0 4 Huawei 9 8 7 0 9 Network 38 17 11 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 1 0 4 4 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 790:57:53 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 249:18:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 192:44:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 167:46:53 RBS RBS Fault (RBS Software failure) License issue, concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 150:32:53 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 127:00:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 83:22:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 75:16:53 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 75:16:53 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 45:56:53 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 43:40:53 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 37:28:53 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 33:48:53 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 32:05:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 26:16:53 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. ETR not provided yet INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 24:22:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 24:00:53 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 21:50:53 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 17:22:53 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398262 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/28/2020 6:46 13:36:53 Power Generator failure (Indeterminate) Team is on site for refueling INC398349 HDO367 DARBONNE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 10:24:53 Fuel Generator failure (Indeterminate) Fuel team is informed since 6/28/2020 at 1:00 PM. ETR will be provided. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C O&M FUEL 6/28/2020 9:58 10:24:53 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 10:24:53 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398460 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/28/2020 13:06 7:16:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 6:06:53 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR not provided yet. INC398444 HDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:07 5:15:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 5:10:53 Power Generator failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 3:20:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 3:17:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398465 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:06 3:16:53 Power Generator failure (Indeterminate) Team has been informed; ETA 9:00 PM. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 2:33:53 Power Generator failure (Indeterminate) Team has been informed. ETA: Still not yet provided INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 1:58:53 Power Power Failure (Solar System failure) Solar system failed , will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 1:58:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC398467 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 18:31 1:51:53 Power Generator failure (Indeterminate) Team is informed, ETA 08:30PM INC398560 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 18:38 1:44:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 1:40:53 Power Generator failure (Indeterminate) Team has been informed. ETA: 10h00 PM INC398482 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 6/28/2020 19:14 1:08:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 0:55:53 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 6/28/2020 19:32 0:50:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 0:42:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Sun Jun 28 19:07:23 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 29 Jun 2020 01:07:23 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments ? * HDO251 ? ACCESS BLOCKED BY BANDIT, PLEASE ASSIGN DIGICEL FOR FOLLOW UP * HDS325 ? RESTORED * HDO674 ? RESTORED * HDO643 ? RESTORED * HDO191 ? NO ACCESS PROVIDED, PLEASE ASSIGN TO DIGICEL FOR FOLLOW UP * HDO581 ? COW TOWER COLLAPSED DUE TO WIND, NO POWER ISSUE ON SITE. TX TEAM IS MAKING ASSESSMENT REPORT * HDO509 ? RESTORED * HDC338 ? TEAM NEED TO CROSS KAFOU PAY TO ARRIVE ON SITE, WILL ARRIVE BY 7AM TOMORROW MORNING * HDO538 ? RESTORED * HDN265 ? RESTORED * HDC293 ? ETA 10PM * HDC334 ? SOLAR SITE Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 790:57:53 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 249:18:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 192:44:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 167:46:53 RBS RBS Fault (RBS Software failure) License issue, concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 150:32:53 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 127:00:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 83:22:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 75:16:53 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 75:16:53 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 45:56:53 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 43:40:53 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 37:28:53 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 33:48:53 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 32:05:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 26:16:53 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. ETR not provided yet INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 24:22:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 24:00:53 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 21:50:53 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Digicel 6/28/2020 3:00 17:22:53 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398262 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/28/2020 6:46 13:36:53 Power Generator failure (Indeterminate) RESTORED INC398349 HDO367 DARBONNE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 10:24:53 Fuel Generator failure (Indeterminate) Fuel team is informed since 6/28/2020 at 1:00 PM. ETR will be provided. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C O&M FUEL 6/28/2020 9:58 10:24:53 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 10:24:53 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398460 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/28/2020 13:06 07:16:53 Power Generator failure (Indeterminate) RESTORED INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 06:06:53 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR not provided yet. INC398444 HDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:07 05:15:53 Power Generator failure (Indeterminate) RESTORED INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Digicel 6/28/2020 15:12 05:10:53 Power Generator failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 03:20:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 03:17:53 Power Generator failure (Indeterminate) COW COLLAPSED ON THE WIND. ASSESSMENT WILL BE SHARED INC398465 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:06 03:16:53 Power Generator failure (Indeterminate) RESTORED INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 02:33:53 Power Generator failure (Indeterminate) Team has been informed. ETA: Still not yet provided INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 01:58:53 Power Power Failure (Solar System failure) Solar system failed , will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 01:58:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC398467 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 18:31 01:51:53 Power Generator failure (Indeterminate) RESTORED INC398560 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 18:38 01:44:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 01:40:53 Power Generator failure (Indeterminate) Team has been informed. ETA: 10h00 PM INC398482 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 6/28/2020 19:14 01:08:53 Power Generator failure (Indeterminate) RESTORED INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 00:55:53 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 6/28/2020 19:32 00:50:53 Power Generator failure (Indeterminate) ETA 10PM INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 00:42:53 Power Generator failure (Indeterminate) SOLAR SITE Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 28 June 2020 20:26 Subject: [Tp.imc.haiti] NOC hourly report at 08:00 PM Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 7 10 5 18 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 3 0 27 ZTE 4 4 1 0 4 Huawei 9 8 7 0 9 Network 38 17 11 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 1 0 4 4 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 790:57:53 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 249:18:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 192:44:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 167:46:53 RBS RBS Fault (RBS Software failure) License issue, concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 150:32:53 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 127:00:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 83:22:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 75:16:53 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 75:16:53 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 45:56:53 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 43:40:53 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 37:28:53 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 33:48:53 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 32:05:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 26:16:53 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. ETR not provided yet INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 24:22:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 24:00:53 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 21:50:53 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 17:22:53 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398262 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/28/2020 6:46 13:36:53 Power Generator failure (Indeterminate) Team is on site for refueling INC398349 HDO367 DARBONNE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 10:24:53 Fuel Generator failure (Indeterminate) Fuel team is informed since 6/28/2020 at 1:00 PM. ETR will be provided. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C O&M FUEL 6/28/2020 9:58 10:24:53 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 10:24:53 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398460 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/28/2020 13:06 7:16:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 6:06:53 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR not provided yet. INC398444 HDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:07 5:15:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 5:10:53 Power Generator failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 3:20:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 3:17:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398465 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:06 3:16:53 Power Generator failure (Indeterminate) Team has been informed; ETA 9:00 PM. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 2:33:53 Power Generator failure (Indeterminate) Team has been informed. ETA: Still not yet provided INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 1:58:53 Power Power Failure (Solar System failure) Solar system failed , will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 1:58:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC398467 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 18:31 1:51:53 Power Generator failure (Indeterminate) Team is informed, ETA 08:30PM INC398560 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 18:38 1:44:53 Power Generator failure (Indeterminate) Team is on site waiting for access. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 1:40:53 Power Generator failure (Indeterminate) Team has been informed. ETA: 10h00 PM INC398482 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 6/28/2020 19:14 1:08:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 0:55:53 Power Generator failure (Indeterminate) Team has been informed; ETA not available yet. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 6/28/2020 19:32 0:50:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 0:42:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[82431795].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[82431795].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: B1376B638F4B4FF9A757DCF8D84C30D3.png Type: image/png Size: 132 bytes Desc: B1376B638F4B4FF9A757DCF8D84C30D3.png URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 20:15:43 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 02:15:43 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM. Sites off air by Class Class A B C D Total Total 7 8 4 22 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 5 3 0 30 ZTE 3 3 0 0 3 Huawei 8 7 5 0 8 Network 39 15 8 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 1 0 4 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 792:46:46 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 251:07:46 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 194:33:46 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 169:35:46 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 152:21:46 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 128:49:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 85:11:46 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 77:05:46 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 77:05:46 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 47:45:46 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 45:29:46 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 39:17:46 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 35:37:46 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 33:54:46 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 28:05:46 Power Generator failure (Indeterminate) Portable genset is down for fuel, follow up is ongoing. ETR will be shared once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 26:11:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 25:49:46 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 23:39:46 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 19:11:46 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398349 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 12:13:46 Power Generator failure (Indeterminate) 4 backup batteries are faulty, authorization is waiting to put on manual. New update is expected from TP team. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C O&M FUEL 6/28/2020 9:58 12:13:46 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 12:13:46 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 7:55:46 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 6:59:46 Power Generator failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 5:09:46 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 5:06:46 Power Generator failure (Indeterminate) Team is working on site. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 4:22:46 Power Generator failure (Indeterminate) Team has been informed. ETA: Still not yet provided INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 3:47:46 Power Power Failure (Solar System failure) Solar system failed. Site will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 3:47:46 Dependent Affected by the power issue at the main site Affected by HDC318 INC398560 HAIDO681 CLERCINE_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 18:38 3:33:46 Power Generator failure (Indeterminate) Team is working on site. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 3:29:46 Power Generator failure (Indeterminate) Team has been informed. ETA: 10h15 PM INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 2:44:46 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. ETR to be provided. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D Talkpool 6/28/2020 19:32 2:39:46 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 10h15 PM INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 2:31:46 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398471 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 19:53 2:18:46 Power Generator failure (Indeterminate) Team is on site, waiting for access. INC398570 HDS035 NAN MANGON Sud-Est Ericsson 2G D Talkpool 6/28/2020 20:10 2:01:46 Power Power Failure (Solar System failure) Solar site, will be up with sunrise in the day INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 1:09:46 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398606 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:18 0:53:46 Power Generator failure (Indeterminate) Commercial power failed. There is no fuel on the genset. INC398576 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G B Talkpool 6/28/2020 21:21 0:50:46 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 0:41:46 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 0:29:46 Power Power Failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 20:24:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 02:24:55 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (10:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 10:00 PM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 504:10:30 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 380:58:30 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared once available. INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 255:01:30 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 132:00:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 88:02:30 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 86:34:30 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 84:04:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 60:24:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 60:00:30 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 53:24:30 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398609 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 21:30 0:54:30 Dependent Affected by the power issue at the main site The sectors will be back in service once the issue solved at HDN121 Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 20:26:22 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 02:26:22 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 10:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 10:00 PM Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei C Talkpool 6/28/2020 14:54 7:32:01 Power Power Failure (Indeterminate) Access blocked by the owner INC398462 HDO018 DELMAS_33 Port-au-Prince Huawei A Talkpool 6/28/2020 17:16 5:10:01 Power Power Failure (Indeterminate) Team is working on site. INC398542 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei A Talkpool 6/28/2020 17:24 5:02:01 Power Power Failure (Indeterminate) no access at night, team will reach the site in the morning Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 22:22:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 04:22:46 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM. Sites off air by Class Class A B C D Total Total 5 7 4 21 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 5 3 0 29 ZTE 2 2 0 0 2 Huawei 6 5 3 0 6 Network 35 12 6 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 27 2 0 4 4 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 794:56:30 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 253:17:30 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 196:43:30 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 171:45:30 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 154:31:30 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 130:59:30 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 87:21:30 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 79:15:30 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 79:15:30 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 49:55:30 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 47:39:30 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 41:27:30 Power Generator Failure (Engine broken) Engine broken . ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 37:47:30 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 36:04:30 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 28:21:30 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 27:59:30 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 25:49:30 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 21:21:30 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398349 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 14:23:30 Power Generator failure (Indeterminate) 4 backup batteries are faulty, Team has authorization to put on manual. New ETA to be provided. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C O&M FUEL 6/28/2020 9:58 14:23:30 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A O&M FUEL 6/28/2020 9:58 14:23:30 Dependent Affected by Fuel issue at the main site Affected by HDO367 INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 10:05:30 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 9:09:30 Power Generator failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 7:19:30 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 7:16:30 Power Generator failure (Indeterminate) Team is still working on site. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 6:32:30 Power Generator failure (Faulty Battery) Faulty starter battery. But Talkpool cannot manage his team to reach it. They are clamming unsafe area INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 5:57:30 Power Power Failure (Solar System failure) Solar system failed. Site will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 5:57:30 Dependent Affected by the power issue at the main site Affected by HDC318 INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 5:39:30 Power Generator failure (Indeterminate) Team is on the site for corrective INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 4:54:30 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. ETR to be provided. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D O&M_Fuel 6/28/2020 19:32 4:49:30 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/20/2020 at 12h13 AM. Feedback expected from them INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 4:41:30 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 3:19:30 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398606 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:18 3:03:30 Power Generator failure (Indeterminate) Commercial power failed. There is no fuel on the genset. INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 2:51:30 Power Generator failure (Water Pump Issue) Faulty water pump. Follow up is ongoing for replacement. ETR to be provided INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 21:40 2:41:30 Power Power Failure (Indeterminate) Access blocked by the owner, follow up is ongoing by concern team. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 2:39:30 Power Power Failure (Indeterminate) Site located on island site, team will reach it at 7:15 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 22:30:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 04:30:36 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 506:14:39 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 383:02:39 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 257:05:39 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 134:04:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 90:06:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 88:38:39 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 86:08:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 62:28:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 62:04:39 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 55:28:39 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398609 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 21:30 2:58:39 Dependent Affected by the power issue at the main site The sectors will be back in service once the issue solved at HDN121 INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/28/2020 22:36 1:52:39 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 22:37:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 04:37:27 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 AM Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC398542 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei A Talkpool 6/28/2020 17:24 7:12:12 Power Power Failure (Indeterminate) no access at night, team will reach the site in the morning INC398584 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse Ericsson A Talkpool 6/28/2020 22:50 1:46:12 Power Generator failure (Indeterminate) Owner stopped the genset due to noise, he will restart it in the morning according to TP team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Sun Jun 28 23:13:06 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 05:13:06 +0000 Subject: [Rantt] NOC hourly report at 01:00 AM Message-ID: Hello All, Received the NOC hourly report done at 01:00 AM. Sites off air by Class Class A B C D Total Total 5 7 4 21 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 5 3 0 29 ZTE 2 2 0 0 2 Huawei 6 5 3 0 6 Network 35 12 6 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 28 1 0 4 4 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 795:46:45 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 254:07:45 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 197:33:45 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 172:35:45 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 155:21:45 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 131:49:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 88:11:45 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 80:05:45 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 80:05:45 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 50:45:45 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 48:29:45 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 42:17:45 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 38:37:45 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 36:54:45 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 29:11:45 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 28:49:45 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 26:39:45 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 22:11:45 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398349 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 15:13:45 Power Generator failure (Indeterminate) Access issue, Inspector has been informed and making the follow up. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/28/2020 9:58 15:13:45 Dependent Affected by power issue at the main site Affected by HDO367 INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 15:13:45 Dependent Affected by power issue at the main site Affected by HDO367 INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 10:55:45 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 9:59:45 Power Generator failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 8:09:45 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 8:06:45 Power Generator failure (Indeterminate) the antenna broke due to the strong wind, follow up is ongoing. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 7:22:45 Power Generator failure (Faulty Battery) Faulty starter battery. But Talkpool cannot manage his team to reach it. They are clamming unsafe area INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 6:47:45 Power Power Failure (Solar System failure) Solar system failed. Site will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 6:47:45 Dependent Affected by the power issue at the main site Affected by HDC318 INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 6:29:45 Power Generator failure (Indeterminate) Team is on the site for corrective INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 5:44:45 Power Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. ETR to be provided. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D O&M_Fuel 6/28/2020 19:32 5:39:45 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/20/2020 at 12h13 AM. Feedback expected from them INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 5:31:45 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 4:09:45 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398606 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:18 3:53:45 Power Generator failure (Indeterminate) Commercial power failed. There is no fuel on the genset. INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 3:41:45 Power Generator failure (Water Pump Issue) Faulty water pump. Follow up is ongoing for replacement. ETR to be provided INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 21:40 3:31:45 Power Power Failure (Indeterminate) Access blocked by the owner, follow up is ongoing by concern team. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 3:29:45 Power Power Failure (Indeterminate) Site located on island site, team will reach it at 7:15 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 01:23:55 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 07:23:55 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM. Sites off air by Class Class A B C D Total Total 5 8 4 21 38 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 5 3 0 29 ZTE 3 3 1 0 3 Huawei 6 5 3 0 6 Network 36 13 7 0 38 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 1 0 4 4 38 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 797:55:54 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 256:16:54 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 199:42:54 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 174:44:54 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 157:30:54 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 133:58:54 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 90:20:54 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 82:14:54 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 82:14:54 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 52:54:54 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 50:38:54 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 44:26:54 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 40:46:54 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is on going. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 39:03:54 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 31:20:54 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 30:58:54 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 28:48:54 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 24:20:54 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398349 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 17:22:54 Power Generator failure (Indeterminate) Access issue, Inspector has been informed and making the follow up. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/28/2020 9:58 17:22:54 Dependent Affected by the power issue at the main site Affected by HDO367 INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 17:22:54 Dependent Affected by the power issue at the main site Affected by HDO367 INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 13:04:54 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 12:08:54 Power Generator failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 10:18:54 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 10:15:54 Power Generator failure (Indeterminate) the antenna broke due to the strong wind, follow up is ongoing. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 9:31:54 Power Generator failure (Faulty Battery) Faulty starter battery. But Talkpool cannot manage his team to reach it. They are clamming unsafe area INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 8:56:54 Power Power Failure (Solar System failure) Solar system failed. Site will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 8:56:54 Dependent Affected by the power issue at the main site Affected by HDC318 INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 8:38:54 Power Generator failure (Indeterminate) Feedback is expected from Talkpool back office within 30mn to confirm is the team is still on the site for corrective. (03h35 AM) INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 7:53:54 Power Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. ETR to be provided. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D O&M_Fuel 6/28/2020 19:32 7:48:54 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/20/2020 at 12h13 AM. Feedback expected from them INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 7:40:54 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 6:18:54 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398606 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:18 6:02:54 Power Generator failure (Indeterminate) Commercial power failed. There is no fuel on the genset. INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 5:50:54 Power Generator failure (Water Pump Issue) Faulty water pump. Follow up is ongoing for replacement. ETR to be provided INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 5:40:54 Power Power Failure (Indeterminate) Access blocked by the owner, follow up is ongoing by concern team. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 5:38:54 Power Power Failure (Indeterminate) Site located on island site, team will reach it at 7:15 AM INC398584 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/29/2020 1:13 2:07:54 Power Generator failure (Indeterminate) Owner stopped the genset due to noise, he will restart it in the morning according to TP team Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 01:29:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 07:29:18 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 03:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 03:00 AM Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC398596 HDO580 SOLEIL _17 Port-au-Prince Ericsson Talkpool C 6/29/2020 2:12 1:16:55 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC398623 HAIDN310 LABADEE_CHOBIER Nord ZTE C Talkpool 6/29/2020 2:41 0:47:55 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 01:30:21 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 07:30:21 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 509:15:49 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 386:03:49 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 260:06:49 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 137:05:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 93:07:49 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 91:39:49 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 89:09:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 65:29:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 65:05:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 58:29:49 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398609 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 21:30 5:59:49 Dependent Affected by the power issue at the main site The sectors will be back in service once the issue solved at HDN121 INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/28/2020 22:36 4:53:49 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 02:05:12 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 08:05:12 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM. Sites off air by Class Class A B C D Total Total 6 9 4 22 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 5 3 0 30 ZTE 3 3 1 0 3 Huawei 7 6 4 0 8 Network 38 14 8 0 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 1 0 4 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 798:38:53 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 256:59:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 200:25:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 175:27:53 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 158:13:53 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 134:41:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 91:03:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 82:57:53 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 82:57:53 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 53:37:53 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 51:21:53 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 45:09:53 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 41:29:53 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 39:46:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 32:03:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 31:41:53 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 29:31:53 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 25:03:53 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398349 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 18:05:53 Power Generator failure (Indeterminate) Access issue, Inspector has been informed and making the follow up. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/28/2020 9:58 18:05:53 Dependent Affected by the power issue at the main site Affected by HDO367 INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 18:05:53 Dependent Affected by the power issue at the main site Affected by HDO367 INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 13:47:53 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 12:51:53 Power Generator failure (Indeterminate) Access issue; follow-up is ongoing with the site inspector to grant access. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 11:01:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 10:58:53 Power Generator failure (Indeterminate) the antenna broke due to the strong wind, follow up is ongoing. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 10:14:53 Power Generator failure (Faulty Battery) Faulty starter battery. But Talkpool cannot manage his team to reach it. They are clamming unsafe area INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 9:39:53 Power Power Failure (Solar System failure) Solar system failed. Site will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 9:39:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 9:21:53 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 8:36:53 Power Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. ETR to be provided. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D O&M_Fuel 6/28/2020 19:32 8:31:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/20/2020 at 12h13 AM. Feedback expected from them INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 8:23:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 7:01:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398606 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:18 6:45:53 Power Generator failure (Indeterminate) Commercial power failed. There is no fuel on the genset. INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 6:33:53 Power Generator failure (Water Pump Issue) Faulty water pump. Follow up is ongoing for replacement. ETR to be provided INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 21:40 6:23:53 Power Power Failure (Indeterminate) Access blocked by the owner, follow up is ongoing by concern team. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 6:21:53 Power Power Failure (Indeterminate) Site located on island site, team will reach it at 7:15 AM INC398584 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/29/2020 1:13 2:50:53 Power Generator failure (Indeterminate) Owner stopped the genset due to noise, he will restart it in the morning according to TP team INC398542 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei A Talkpool 6/29/2020 2:32 1:31:53 Power Power Failure (Indeterminate) no access at night, team will reach the site in the morning, ETA 07:30AM INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 1:01:53 Power Generator failure (Indeterminate) Team has been dispatched, ETA to be provided INC398701 HDO292 RUE BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 3:26 0:37:53 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 04:13:19 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 10:13:19 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 AM Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 AM Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC398598 HDO580 SOLEIL _17 Port-au-Prince Ericsson C Talkpool 6/29/2020 2:12 4:00:07 Power Power Failure (Indeterminate) Team is informed, ETA not yet provided. INC398623 HAIDN310 LABADEE_CHOBIER Nord ZTE C Talkpool 6/29/2020 2:41 3:31:07 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 06h40 AM INC398710 HAIDS107 LA_FRESILIERE Sud ZTE A Talkpool 6/29/2020 4:47 1:25:07 Power Generator failure (Indeterminate) Team has been dispatched, ETA: 7:15AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 04:25:24 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 10:25:24 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 AM Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 512:08:53 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 388:56:53 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 262:59:53 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 139:58:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 96:00:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 94:32:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 92:02:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 68:22:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 67:58:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 61:22:53 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398609 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 21:30 8:52:53 Dependent Affected by the power issue at the main site The sectors will be back in service once the issue solved at HDN121 INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 7:46:53 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 2:44:53 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC398627 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/29/2020 3:39 2:43:53 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC398543 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/29/2020 5:38 0:44:53 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 04:58:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 10:58:54 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 29th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 29th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 801:30:53 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 259:51:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 203:17:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 178:19:53 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 161:05:53 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 137:33:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 93:55:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 85:49:53 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 85:49:53 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 56:29:53 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 54:13:53 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 48:01:53 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 44:21:53 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 42:38:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 34:55:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 34:33:53 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 32:23:53 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 27:55:53 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398349 HDO367 DARBONNE Ouest Ericsson 3G A Talkpool 6/28/2020 9:58 20:57:53 Transmission Transmission (Indeterminate) 3G remain down, both team(TX and Power) are working on site INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 16:39:53 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 15:43:53 Power Generator failure (Indeterminate) access blocked by the owner due nonpayment, follow up is ongoing by the concern team INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 13:53:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 13:50:53 Power Generator failure (Indeterminate) the antenna broke due to the strong wind, follow up is ongoing. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 13:06:53 Power Generator failure (Faulty Battery) Faulty starter battery. But Talkpool cannot manage his team to reach it. They are clamming unsafe area INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 12:31:53 Power Power Failure (Solar System failure) Solar system failed. Site will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 12:31:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 12:13:53 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 11:28:53 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. ETR to be provided. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D O&M_Fuel 6/28/2020 19:32 11:23:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/20/2020 at 12h13 AM. Feedback expected from them INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 11:15:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 9:53:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 9:25:53 Power Generator failure (Water Pump Issue) Faulty water pump. Follow up is ongoing for replacement. ETR to be provided INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 21:40 9:15:53 Power Power Failure (Indeterminate) Access blocked by the owner, follow up is ongoing by concern team. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 9:13:53 Power Power Failure (Indeterminate) Site located on island site, team will reach it at 7:15 AM INC398584 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/29/2020 1:13 5:42:53 Power Generator failure (Indeterminate) Owner stopped the genset due to noise, he will restart it in the morning according to TP team INC398542 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G A Talkpool 6/29/2020 2:32 4:23:53 Power Power Failure (Indeterminate) no access at night, team will reach the site in the morning, ETA 07:30AM INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 3:53:53 Power Generator failure (Indeterminate) Team is working on site INC398701 HDO292 RUE BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 3:26 3:29:53 Power Power Failure (Indeterminate) Team is informed, ETA expired, new ETA 07:30AM INC398707 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 6/29/2020 4:22 2:33:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h15 AM INC398596 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 5:30 1:25:53 Power Power Failure (Indeterminate) Team is informed, ETA 7:20 AM INC398712 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 5:30 1:25:53 Power Power Failure (Indeterminate) Team is informed, ETA 7:30 AM INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/29/2020 6:06 0:49:53 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC398722 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/29/2020 6:06 0:49:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398723 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/29/2020 6:36 0:19:53 Power Power Failure (Indeterminate) team is informed, ETA to be provided INC398723 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 6:36 0:19:53 Dependent Affected by the power issue at the main site Affected by HAIGA115 INC398723 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 6:36 0:19:53 Dependent Affected by the power issue at the main site Affected by HAIGA115 INC398723 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 6:36 0:19:53 Dependent Affected by the power issue at the main site Affected by HAIGA115 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 512:41:53 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 389:29:53 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 263:32:53 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 140:31:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 96:33:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 95:05:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 92:35:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 68:55:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 68:31:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 61:55:53 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398609 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 21:30 9:25:53 Dependent Affected by the power issue at the main site The sectors will be back in service once the issue solved at HDN121 INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 8:19:53 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 3:17:53 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC398627 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/29/2020 3:39 3:16:53 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC398543 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/29/2020 5:38 1:17:53 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC398551 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/28/2020 8:12 6/28/2020 18:26 10:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Hybrid rectification Need to be justified There was an hybrid team on the site INC398551 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/28/2020 8:12 6/28/2020 18:26 10:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded The site is back in service once the issue solved at HDC265 INC398551 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/28/2020 8:12 6/28/2020 18:26 10:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded The site is back in service once the issue solved at HDC265 INC398472 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 6/28/2020 18:35 6/28/2020 19:12 0:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC398472 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 18:35 6/28/2020 19:12 0:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN105 OK The site is back in service once the issue solved at HDN105 INC398482 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 6/28/2020 19:14 6/29/2020 12:26 17:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC398606 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:18 6/29/2020 5:42 8:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Commercial power failed. There is no fuel on the genset. Need to be justified The site is abck in service with commercial power source INC398262 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/28/2020 6:46 6/28/2020 21:00 14:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Backup genset out of fuel Need to be justified Backup genset refueled, Site up confirmed by Joel. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 6/28/2020 22:07 28:01:25 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset iwas out of fuel Need to be justified Portable genset installed and refueled. INC398607 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/28/2020 21:21 6/28/2020 22:07 0:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate Ok Site back up by itself. INC398607 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 21:21 6/28/2020 22:07 0:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back up with main site. INC398607 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 21:21 6/28/2020 22:07 0:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back up with main site. INC398607 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 21:21 6/28/2020 22:07 0:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back up with main site. INC398570 HDS035 NAN MANGON Sud-Est Ericsson 2G D Talkpool 6/28/2020 20:10 6/28/2020 22:07 1:57:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC398349 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 6/29/2020 6:07 20:09:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) DC Low Voltage, 4 batteries backup faulty Need to be justified DC Low Voltage, 4 batteries backup faulty.Team restarted it and put on manual. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/28/2020 9:58 6/29/2020 6:07 20:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO367 Cascaded Back up with main site. INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 6/29/2020 6:07 20:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO367 Cascaded Back up with main site. INC398554 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/28/2020 18:14 6/28/2020 19:58 1:43:48 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped due to loose contact OK Loose contact fixed and breaker has been reset INC398444 HDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:07 6/28/2020 19:21 4:14:06 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC398460 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/28/2020 13:06 6/28/2020 19:39 6:32:30 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to front seal Need to be justified 1 gal. of oil added and genset restarted INC398467 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 18:31 6/28/2020 20:33 2:02:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature OK high temp, fan belt loosed contact , belt adjusted, 1.5 gal coolant added and genset restarted INC398465 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:06 6/28/2020 20:50 3:44:06 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Breker tripped due overload Reset all breakers INC398471 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 19:53 6/28/2020 22:25 2:32:03 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped due to loose contact OK breaker has been reset and genset restarted. INC398576 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G B Talkpool 6/28/2020 21:21 6/28/2020 23:50 2:28:14 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Mon Jun 29 06:06:01 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Mon, 29 Jun 2020 12:06:01 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 29th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, * HDO251 ? ACCESS BLOCKED BY BANDIS, PLEASE ASSSIGN TO DIGICEL FOR FOLLOW UP * HDO191 ? ACCESS BLOCKED BY OWNER, PLEASE ASSSIGN TO DIGICEL FOR FOLLOW UP * HDO183 - ACCESS BLOCKED BY OWNER, PLEASE ASSSIGN TO DIGICEL FOR FOLLOW UP * HDO335 ? TEAM IS WORKING ON SITE * HGA058 ? RESTORED * HDOO402 ? TEAM WORKING ON SITE * HDO571 ? TEAM WAITING FOR ACCESS Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 801:30:53 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 259:51:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 203:17:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 178:19:53 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 161:05:53 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 137:33:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 93:55:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 85:49:53 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 85:49:53 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 56:29:53 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 54:13:53 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 48:01:53 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 44:21:53 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 42:38:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 34:55:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 34:33:53 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 32:23:53 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Digicel 6/28/2020 3:00 27:55:53 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398349 HDO367 DARBONNE Ouest Ericsson 3G A Talkpool 6/28/2020 9:58 20:57:53 Transmission Transmission (Indeterminate) 3G remain down, both team(TX and Power) are working on site INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 16:39:53 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Digicel 6/28/2020 15:12 15:43:53 Power Generator failure (Indeterminate) access blocked by the owner due nonpayment, follow up is ongoing by the concern team INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 13:53:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 13:50:53 Power Generator failure (Indeterminate) the antenna broke due to the strong wind, follow up is ongoing. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 13:06:53 Power Generator failure (Faulty Battery) TEAM ON THE WAY REVISED ETA 8:30AM INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 12:31:53 Power Power Failure (Solar System failure) Solar system failed. Site will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 12:31:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 12:13:53 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 11:28:53 Power Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. ETR to be provided. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D O&M_Fuel 6/28/2020 19:32 11:23:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/20/2020 at 12h13 AM. Feedback expected from them INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 11:15:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 09:53:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 09:25:53 Power Generator failure (Water Pump Issue) Faulty water pump. Follow up is ongoing for replacement. ETR to be provided INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 09:15:53 Power Power Failure (Indeterminate) Access blocked by the owner, follow up is ongoing by concern team. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 09:13:53 Power Power Failure (Indeterminate) Team is working on site INC398584 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/29/2020 1:13 05:42:53 Power Generator failure (Indeterminate) RESTORED INC398542 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G A Talkpool 6/29/2020 2:32 04:23:53 Power Power Failure (Indeterminate) no access at night, team will reach the site in the morning, ETA 07:30AM INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 03:53:53 Power Generator failure (Indeterminate) Team is working on site INC398701 HDO292 RUE BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 3:26 03:29:53 Power Power Failure (Indeterminate) Team is informed, ETA expired, new ETA 07:30AM INC398707 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 6/29/2020 4:22 02:33:53 Power Generator failure (Indeterminate) TEAM IS WORKING ON SITE INC398596 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 5:30 01:25:53 Power Power Failure (Indeterminate) TEAM WAITING FOR ACCESS INC398712 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 5:30 01:25:53 Power Power Failure (Indeterminate) Team is informed, ETA 7:30 AM INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/29/2020 6:06 00:49:53 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC398722 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/29/2020 6:06 00:49:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398723 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/29/2020 6:36 00:19:53 Power TRANSMISSION(INDETTERMINED) NO POWER ISSUE, TX TEAM IS DISPATCHED, ETA 11AM INC398723 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 6:36 00:19:53 Dependent Affected by the power issue at the main site Affected by HAIGA115 INC398723 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 6:36 00:19:53 Dependent Affected by the power issue at the main site Affected by HAIGA115 INC398723 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 6:36 00:19:53 Dependent Affected by the power issue at the main site Affected by HAIGA115 Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 29 June 2020 07:00 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this June 29th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this June 29th, 2020 till 7:00 AM > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 801:30:53 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 259:51:53 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 203:17:53 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 178:19:53 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 161:05:53 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 137:33:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 93:55:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 85:49:53 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 85:49:53 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 56:29:53 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 54:13:53 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 48:01:53 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 44:21:53 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 42:38:53 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 34:55:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 34:33:53 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 32:23:53 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 27:55:53 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398349 HDO367 DARBONNE Ouest Ericsson 3G A Talkpool 6/28/2020 9:58 20:57:53 Transmission Transmission (Indeterminate) 3G remain down, both team(TX and Power) are working on site INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 16:39:53 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 15:43:53 Power Generator failure (Indeterminate) access blocked by the owner due nonpayment, follow up is ongoing by the concern team INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 13:53:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 13:50:53 Power Generator failure (Indeterminate) the antenna broke due to the strong wind, follow up is ongoing. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 13:06:53 Power Generator failure (Faulty Battery) Faulty starter battery. But Talkpool cannot manage his team to reach it. They are clamming unsafe area INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 12:31:53 Power Power Failure (Solar System failure) Solar system failed. Site will be restored with sunrise INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 12:31:53 Dependent Affected by the power issue at the main site Affected by HDC318 INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 12:13:53 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 11:28:53 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. ETR to be provided. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D O&M_Fuel 6/28/2020 19:32 11:23:53 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/20/2020 at 12h13 AM. Feedback expected from them INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 11:15:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 9:53:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 9:25:53 Power Generator failure (Water Pump Issue) Faulty water pump. Follow up is ongoing for replacement. ETR to be provided INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 21:40 9:15:53 Power Power Failure (Indeterminate) Access blocked by the owner, follow up is ongoing by concern team. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 9:13:53 Power Power Failure (Indeterminate) Site located on island site, team will reach it at 7:15 AM INC398584 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/29/2020 1:13 5:42:53 Power Generator failure (Indeterminate) Owner stopped the genset due to noise, he will restart it in the morning according to TP team INC398542 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G A Talkpool 6/29/2020 2:32 4:23:53 Power Power Failure (Indeterminate) no access at night, team will reach the site in the morning, ETA 07:30AM INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 3:53:53 Power Generator failure (Indeterminate) Team is working on site INC398701 HDO292 RUE BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 3:26 3:29:53 Power Power Failure (Indeterminate) Team is informed, ETA expired, new ETA 07:30AM INC398707 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 6/29/2020 4:22 2:33:53 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 07h15 AM INC398596 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 5:30 1:25:53 Power Power Failure (Indeterminate) Team is informed, ETA 7:20 AM INC398712 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 5:30 1:25:53 Power Power Failure (Indeterminate) Team is informed, ETA 7:30 AM INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/29/2020 6:06 0:49:53 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC398722 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/29/2020 6:06 0:49:53 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398723 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/29/2020 6:36 0:19:53 Power Power Failure (Indeterminate) team is informed, ETA to be provided INC398723 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 6:36 0:19:53 Dependent Affected by the power issue at the main site Affected by HAIGA115 INC398723 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 6:36 0:19:53 Dependent Affected by the power issue at the main site Affected by HAIGA115 INC398723 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 6:36 0:19:53 Dependent Affected by the power issue at the main site Affected by HAIGA115 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 512:41:53 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 389:29:53 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 263:32:53 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 140:31:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 96:33:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 95:05:53 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 92:35:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 68:55:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 68:31:53 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 61:55:53 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398609 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 21:30 9:25:53 Dependent Affected by the power issue at the main site The sectors will be back in service once the issue solved at HDN121 INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 8:19:53 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 3:17:53 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC398627 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/29/2020 3:39 3:16:53 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA to be provided INC398543 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/29/2020 5:38 1:17:53 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC398551 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/28/2020 8:12 6/28/2020 18:26 10:14:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Hybrid rectification Need to be justified There was an hybrid team on the site INC398551 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/28/2020 8:12 6/28/2020 18:26 10:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded The site is back in service once the issue solved at HDC265 INC398551 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/28/2020 8:12 6/28/2020 18:26 10:14:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC265 Cascaded The site is back in service once the issue solved at HDC265 INC398472 HDN105 ST_LOUIS_DU_NORD Nord-Ouest Ericsson 2G+3G A Talkpool 6/28/2020 18:35 6/28/2020 19:12 0:37:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC398472 HDN108 DESGRANGES Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 18:35 6/28/2020 19:12 0:37:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN105 OK The site is back in service once the issue solved at HDN105 INC398482 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 6/28/2020 19:14 6/29/2020 12:26 17:12:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC398606 HDN153 BOMBARDOPOLIS Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:18 6/29/2020 5:42 8:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Commercial power failed. There is no fuel on the genset. Need to be justified The site is abck in service with commercial power source INC398262 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/28/2020 6:46 6/28/2020 21:00 14:14:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Backup genset out of fuel Need to be justified Backup genset refueled, Site up confirmed by Joel. INC398085 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/27/2020 18:06 6/28/2020 22:07 28:01:25 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable genset iwas out of fuel Need to be justified Portable genset installed and refueled. INC398607 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/28/2020 21:21 6/28/2020 22:07 0:46:00 4:00:00 Compliant Power Power Failure (Indeterminate) indeterminate Ok Site back up by itself. INC398607 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 21:21 6/28/2020 22:07 0:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back up with main site. INC398607 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 21:21 6/28/2020 22:07 0:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back up with main site. INC398607 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 21:21 6/28/2020 22:07 0:46:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HAIGA115 Cascaded Back up with main site. INC398570 HDS035 NAN MANGON Sud-Est Ericsson 2G D Talkpool 6/28/2020 20:10 6/28/2020 22:07 1:57:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure Need to be justified The site is back in service with sunrise INC398349 HDO367 DARBONNE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 6/29/2020 6:07 20:09:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) DC Low Voltage, 4 batteries backup faulty Need to be justified DC Low Voltage, 4 batteries backup faulty.Team restarted it and put on manual. INC398349 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/28/2020 9:58 6/29/2020 6:07 20:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO367 Cascaded Back up with main site. INC398349 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 2G A Talkpool 6/28/2020 9:58 6/29/2020 6:07 20:09:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO367 Cascaded Back up with main site. INC398554 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/28/2020 18:14 6/28/2020 19:58 1:43:48 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped due to loose contact OK Loose contact fixed and breaker has been reset INC398444 HDO643 AVIATION_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:07 6/28/2020 19:21 4:14:06 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC398460 HAIDO674 LAMENTIN 54_COW Port-au-Prince ZTE 2G+3G+LTE B Talkpool 6/28/2020 13:06 6/28/2020 19:39 6:32:30 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil pressure due to front seal Need to be justified 1 gal. of oil added and genset restarted INC398467 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/28/2020 18:31 6/28/2020 20:33 2:02:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature OK high temp, fan belt loosed contact , belt adjusted, 1.5 gal coolant added and genset restarted INC398465 HAIDO509 TABARRE_59 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:06 6/28/2020 20:50 3:44:06 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Breker tripped due overload Reset all breakers INC398471 HAIDO564 TI_JARDIN_TABARRE_42 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 19:53 6/28/2020 22:25 2:32:03 4:00:00 Compliant Power Generator failure (Breaker Tripped) Breaker Tripped due to loose contact OK breaker has been reset and genset restarted. INC398576 HDO536 WHARF_JEREMIE_COW Port-au-Prince Huawei 2G+3G B Talkpool 6/28/2020 21:21 6/28/2020 23:50 2:28:14 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[83024246].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[83024246].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: F9EFA25BC00046259F59734589BF9B7B.png Type: image/png Size: 132 bytes Desc: F9EFA25BC00046259F59734589BF9B7B.png URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 06:25:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 12:25:32 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 4 7 3 25 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 27 5 3 0 29 ZTE 2 2 0 0 2 Huawei 8 7 4 0 8 Network 37 14 7 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 2 0 4 2 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 802:58:32 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 261:19:32 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 204:45:32 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 179:47:32 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 162:33:32 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 139:01:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 95:23:32 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 87:17:32 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 87:17:32 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 57:57:32 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 55:41:32 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 49:29:32 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 45:49:32 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 44:06:32 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 36:23:32 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 36:01:32 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 33:51:32 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 29:23:32 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 18:07:32 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 17:11:32 Power Generator failure (Indeterminate) access blocked by the owner due nonpayment, follow up is ongoing by the concern team INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 15:21:32 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 15:18:32 Power Generator failure (Indeterminate) the antenna broke due to the strong wind, follow up is ongoing. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 14:34:32 Power Generator failure (Faulty Battery) Faulty starter battery. But Talkpool cannot manage his team to reach it. They are clamming unsafe area INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 13:59:32 Power Power Failure (Solar System failure) Solar system failed. Site will be restored with sunrise INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 13:41:32 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 12:56:32 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. ETR to be provided. INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D O&M_Fuel 6/28/2020 19:32 12:51:32 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/20/2020 at 12h13 AM. Feedback expected from them INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 12:43:32 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 11:21:32 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 10:53:32 Power Generator failure (Water Pump Issue) Faulty water pump. Follow up is ongoing for replacement. ETR to be provided INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 21:40 10:43:32 Power Power Failure (Indeterminate) Access blocked by the owner, follow up is ongoing by concern team. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 10:41:32 Power Power Failure (Indeterminate) Team is working on the site. INC398542 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G A Talkpool 6/29/2020 2:32 5:51:32 Power Power Failure (Indeterminate) No access at night, team will reach the site in the morning, ETA 08:30AM INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 5:21:32 Power Generator failure (Indeterminate) Team is working on the site. INC398712 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 2:53:32 Power Generator failure (Indeterminate) Team waiting for access INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/29/2020 6:06 2:17:32 Power Power Failure (Solar System failure) Solar system failed. Site will be restored with sunrise INC398722 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/29/2020 6:06 2:17:32 Power Power Failure (Solar System failure) Solar system failed. Site will be restored with sunrise INC398727 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/29/2020 7:05 1:18:32 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC398727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/29/2020 7:05 1:18:32 Dependent Affected by the power issue at the main site Affected by HDC154 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 07:37:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 13:37:50 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM. Sites off air by Class Class A B C D Total Total 4 8 4 23 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 3 0 27 ZTE 4 4 1 0 4 Huawei 8 7 5 0 8 Network 37 16 9 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 2 0 4 2 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 804:11:00 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 262:32:00 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 205:58:00 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 181:00:00 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 163:46:00 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 140:14:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 96:36:00 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 88:30:00 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 88:30:00 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 59:10:00 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 56:54:00 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 50:42:00 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 47:02:00 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 45:19:00 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 37:36:00 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 37:14:00 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 35:04:00 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 30:36:00 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 19:20:00 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 18:24:00 Power Generator failure (Indeterminate) access blocked by the owner due nonpayment, follow up is ongoing by the concern team INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 16:34:00 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 16:31:00 Power Generator failure (Indeterminate) the antenna broke due to the strong wind, follow up is ongoing. INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 15:47:00 Power Generator failure (Faulty Battery) Faulty starter battery. But Talkpool cannot manage his team to reach it. They are clamming unsafe area INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 14:54:00 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 14:09:00 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team. ETR: 10HAM INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D O&M_Fuel 6/28/2020 19:32 14:04:00 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/20/2020 at 12h13 AM. ETA: 10H45 AM INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 12:34:00 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 12:06:00 Power Generator failure (Water Pump Issue) Faulty water pump. Follow up is ongoing for replacement. ETR:3H PM INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 21:40 11:56:00 Power Power Failure (Indeterminate) Access blocked by the owner, follow up is ongoing by concern team. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 11:54:00 Power Power Failure (Indeterminate) Power team has been performed on the site. TX team is requested. ETA not provided yet INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 6:34:00 Power Generator failure (Indeterminate) Team still working on the site. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 4:06:00 Dependent Affected by the power issue at the main site Affected by HDO183 INC398722 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/29/2020 6:06 3:30:00 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398738 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 6/29/2020 7:05 2:31:00 Power Generator failure (Indeterminate) Team will be on site around 9:40 AM INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A Talkpool 6/29/2020 8:27 1:09:00 Power Generator failure (Indeterminate) Team will be on site around 10:50 AM INC398664 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/29/2020 8:37 0:59:00 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC398665 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 8:43 0:53:00 Power Generator failure (Indeterminate) Team has been informed. ETA: not provided yet. INC398749 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 8:44 0:52:00 Power Power Failure (Indeterminate) Team is informed, ETA not yet available. INC398667 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/29/2020 8:44 0:52:00 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 07:41:50 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 13:41:50 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 515:26:33 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 392:14:33 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 266:17:33 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 143:16:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 99:18:33 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 97:50:33 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 95:20:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 71:40:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 71:16:33 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 64:40:33 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398609 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 21:30 12:10:33 Dependent Affected by the power issue at the main site The sectors will be back in service once the issue solved at HDN121 INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 11:04:33 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 6:02:33 RBS RBS Fault (Indeterminate) Team is on site INC398543 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/29/2020 5:38 4:02:33 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 07:42:28 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 13:42:28 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 09:15:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 15:15:42 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM. Sites off air by Class Class A B C D Total Total 6 8 6 21 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 6 3 0 27 ZTE 5 5 1 0 5 Huawei 9 8 7 1 9 Network 39 19 11 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 5 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 805:48:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 264:09:52 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 207:35:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 182:37:52 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 165:23:52 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 141:51:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 98:13:52 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 90:07:52 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 90:07:52 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 60:47:52 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 58:31:52 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 52:19:52 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 48:39:52 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 46:56:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 39:13:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 38:51:52 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 36:41:52 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 32:13:52 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 20:57:52 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 20:01:52 Power Generator failure (Indeterminate) access blocked by the owner due nonpayment, follow up is ongoing by the concern team INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 18:11:52 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 18:08:52 Power Generator failure (Indeterminate) the antenna broke due to the strong wind, follow up is ongoing. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 16:31:52 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D O&M_Fuel 6/28/2020 19:32 15:41:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/28/2020 at 12h13 AM. Feedback expected from them INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 13:43:52 Power Generator failure (Water Pump Issue) Faulty water pump. Follow up is ongoing for replacement. ETR to be provided INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 13:33:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/29/2020, 10:30 AM.ETR 12:30 PM. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 13:31:52 Power Power Failure (Indeterminate) Power team has been performed on the site. TX team is requested. ETA: 12:30 PM INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 8:11:52 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 5:43:52 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 2:46:52 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them INC398665 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 8:43 2:30:52 Power Generator failure (Indeterminate) Team is working on the site INC398749 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 8:44 2:29:52 Power Power Failure (Indeterminate) Team is on site. INC398667 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/29/2020 8:44 2:29:52 Power Generator failure (Indeterminate) Team has been informed , ETA 11:30 AM INC398717 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/29/2020 9:25 1:48:52 Power Generator failure (Indeterminate) Site is running only on commercial Power, reported by Talkpool team INC398683 HAIDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/29/2020 9:44 1:29:52 Power Power Failure (Indeterminate) Team is informed, ETA 11:45 AM. INC398770 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/29/2020 9:45 1:28:52 Power Power Failure (Indeterminate) Team is informed, ETA 11:45 AM. INC398767 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/29/2020 9:54 1:19:52 Power Generator failure (Indeterminate) Team has been informed. ETA: 11:30 INC398688 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/29/2020 10:17 0:56:52 Power Generator failure (Indeterminate) Team has been dispatched ETA not yet provided INC398688 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/29/2020 10:17 0:56:52 Dependent Affected by the power issue at the main site Affected by HDC265 INC398688 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 10:17 0:56:52 Dependent Affected by the power issue at the main site Affected by HDC265 INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 6/29/2020 10:22 0:51:52 Power Generator failure (Indeterminate) Team has been informed. ETA: not provided yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 09:17:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 15:17:36 +0000 Subject: [Rantt] Recall: NOC hourly report at 09:00 AM Message-ID: Haiti Noc would like to recall the message, "NOC hourly report at 09:00 AM". ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Mon Jun 29 09:18:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 15:18:14 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 6 8 6 21 41 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 6 3 0 27 ZTE 5 5 1 0 5 Huawei 9 8 7 1 9 Network 39 19 11 1 41 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 30 2 0 5 4 41 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 805:48:52 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 264:09:52 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 207:35:52 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 182:37:52 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 165:23:52 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 141:51:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 98:13:52 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 90:07:52 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 90:07:52 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 60:47:52 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 58:31:52 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 52:19:52 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 48:39:52 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 46:56:52 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 39:13:52 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 38:51:52 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 36:41:52 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 32:13:52 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 20:57:52 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 20:01:52 Power Generator failure (Indeterminate) access blocked by the owner due nonpayment, follow up is ongoing by the concern team INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/28/2020 17:02 18:11:52 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 18:08:52 Power Generator failure (Indeterminate) the antenna broke due to the strong wind, follow up is ongoing. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 16:31:52 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D O&M_Fuel 6/28/2020 19:32 15:41:52 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/28/2020 at 12h13 AM. Feedback expected from them INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 13:43:52 Power Generator failure (Water Pump Issue) Faulty water pump. Follow up is ongoing for replacement. ETR to be provided INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 13:33:52 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/29/2020, 10:30 AM.ETR 12:30 PM. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 13:31:52 Power Power Failure (Indeterminate) Power team has been performed on the site. TX team is requested. ETA: 12:30 PM INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 8:11:52 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 5:43:52 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 2:46:52 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them INC398665 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 8:43 2:30:52 Power Generator failure (Indeterminate) Team is working on the site INC398749 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 8:44 2:29:52 Power Power Failure (Indeterminate) Team is on site. INC398667 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/29/2020 8:44 2:29:52 Power Generator failure (Indeterminate) Team has been informed , ETA 11:30 AM INC398717 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/29/2020 9:25 1:48:52 Power Generator failure (Indeterminate) Site is running only on commercial Power, reported by Talkpool team INC398683 HAIDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/29/2020 9:44 1:29:52 Power Power Failure (Indeterminate) Team is informed, ETA 11:45 AM. INC398770 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/29/2020 9:45 1:28:52 Power Power Failure (Indeterminate) Team is informed, ETA 11:45 AM. INC398767 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/29/2020 9:54 1:19:52 Power Generator failure (Indeterminate) Team has been informed. ETA: 11:30 INC398688 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/29/2020 10:17 0:56:52 Power Generator failure (Indeterminate) Team has been dispatched ETA not yet provided INC398688 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/29/2020 10:17 0:56:52 Dependent Affected by the power issue at the main site Affected by HDC265 INC398688 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 10:17 0:56:52 Dependent Affected by the power issue at the main site Affected by HDC265 INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D Talkpool 6/29/2020 10:22 0:51:52 Power Generator failure (Indeterminate) Team has been informed. ETA: not provided yet. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 10:32:23 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 16:32:23 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 518:17:01 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 395:05:01 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 269:08:01 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 146:07:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 102:09:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 100:41:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 98:11:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 74:31:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 74:07:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 16:51:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 15:29:01 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 13:55:01 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/29/2020 10:02 2:29:01 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 10:33:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 16:33:18 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC398808 HDO321 TOMAN (NAN BWAPEN) Ouest Ericsson D Talkpool 6/29/2020 11:25 1:06:01 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available 3:10 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 11:30:54 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 17:30:54 +0000 Subject: [Rantt] COW020 || ICT || SERVICE DOWN In-Reply-To: References: Message-ID: Hello David, AS spoken please send a team on the site for the request below. TAS created Reagrds, NOC Team From: Ludjy-Sankara Dieux Sent: Monday, June 29, 2020 1:20 PM To: Hai_NOC ; Schneider Luberisse Cc: HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly Subject: COW020 || ICT || SERVICE DOWN Hi NOC, Could you please help us to send TP to check the ICT equipement at COW020. Reference : INC398920 [cid:image001.png at 01D64E19.7E6CD960] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 2275 bytes Desc: image001.png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: From david.vielot at tpmanagementsa.com Mon Jun 29 11:53:13 2020 From: david.vielot at tpmanagementsa.com (david.vielot at tpmanagementsa.com) Date: Mon, 29 Jun 2020 13:53:13 -0400 Subject: [Rantt] COW020 || ICT || SERVICE DOWN In-Reply-To: References: Message-ID: <00fe01d64e3e$2abe6cf0$803b46d0$@tpmanagementsa.com> Hi Dadison, Team dispatched for corrective action. Team Junior Theluscat Phone 37018001 ETA 14:46 From: Dadidson Sully On Behalf Of Haiti Noc Sent: Monday, June 29, 2020 1:31 PM To: david.vielot at tpmanagementsa.com; Jithin J Singh (jithin.j.singh at talkpool.com) ; Gerry Bolante (gerry.bolante at talkpool.com) ; imc.haiti at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly ; Ludjy-Sankara Dieux ; Hai_NOC ; Schneider Luberisse Subject: RE: COW020 || ICT || SERVICE DOWN Hello David, AS spoken please send a team on the site for the request below. TAS created Reagrds, NOC Team From: Ludjy-Sankara Dieux > Sent: Monday, June 29, 2020 1:20 PM To: Hai_NOC >; Schneider Luberisse > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly > Subject: COW020 || ICT || SERVICE DOWN Hi NOC, Could you please help us to send TP to check the ICT equipement at COW020. Reference : INC398920 Regards, Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 2275 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 12:32:37 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 18:32:37 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 7 11 6 16 40 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 12 8 0 31 ZTE 4 4 1 0 4 Huawei 5 5 4 0 5 Network 33 21 13 0 40 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 2 0 6 10 40 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 809:04:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 267:25:49 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 210:51:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 185:53:49 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 168:39:49 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 145:07:49 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 101:29:49 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 93:23:49 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 93:23:49 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 64:03:49 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 61:47:49 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 55:35:49 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 51:55:49 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 50:12:49 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 42:29:49 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 42:07:49 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 39:57:49 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 35:29:49 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 24:13:49 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 23:17:49 Power Generator failure (Indeterminate) access blocked by the owner due nonpayment, follow up is ongoing by the concern team INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 21:24:49 Power Generator failure (Indeterminate) the antenna broke due to the strong wind, follow up is ongoing. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 19:47:49 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 16:49:49 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/29/2020, 10:30 AM.ETR 12:30 PM is expired, waiting for NEW ETR. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 16:47:49 Transmission Transmission (Indeterminate) TX team is working on the site INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 11:27:49 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 8:59:49 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 6:02:49 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them INC398717 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/29/2020 9:25 5:04:49 Power Generator failure (Indeterminate) Site is running only on commercial Power, reported by Talkpool team INC398789 HDO354 DUFORT Ouest Ericsson 2G+3G A Talkpool 6/29/2020 11:13 3:16:49 Power Generator failure (Indeterminate) Team still working on the site INC398789 COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G B Talkpool 6/29/2020 11:13 3:16:49 Dependent Affected by the power issue at the main site Affected by HDO354 INC398789 HDO367 DARBONNE Ouest Ericsson 3G A Talkpool 6/29/2020 11:13 3:16:49 Dependent Affected by the power issue at the main site Affected by HDO354 INC398789 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 6/29/2020 11:13 3:16:49 Dependent Affected by the power issue at the main site Affected by HDO354 INC398789 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 6/29/2020 11:13 3:16:49 Dependent Affected by the power issue at the main site Affected by HDO354 INC398789 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 6/29/2020 11:13 3:16:49 Dependent Affected by the power issue at the main site Affected by HDO354 INC398789 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 6/29/2020 11:13 3:16:49 Dependent Affected by the power issue at the main site Affected by HDO354 INC398789 HDO406 MACASSIN_TCHAROI Ouest Ericsson 2G C Talkpool 6/29/2020 11:13 3:16:49 Dependent Affected by the power issue at the main site Affected by HDO354 INC398766 HAIDO328 GUITON Ouest Ericsson 2G A Talkpool 6/29/2020 11:28 3:01:49 Power Generator failure (Indeterminate) Team is on site INC398901 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D O&M_Fuel 6/29/2020 11:54 2:35:49 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 2:08 AM. ETR to be provided by them INC398901 HDC172 MACADON Artibonite Ericsson 2G D O&M_Fuel 6/29/2020 11:54 2:35:49 Dependent Affected by the fuel issue at the main site Affected by HDC154 INC398927 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 6/29/2020 13:09 1:20:49 Power Generator failure (Indeterminate) Team has been informed , ETA not yet available Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 12:33:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 18:33:36 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC398919 HAIDO620 MONTAGNE_DES_OLIVIERS Port-au-Prince ZTE C Talkpool 6/29/2020 11:59 2:33:42 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC398845 HDC028 KISS IN HOTEL Artibonite Huawei C Talkpool 6/29/2020 13:34 0:58:42 Power Generator failure (Indeterminate) Team is already dispatched . ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 12:34:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 18:34:46 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 520:20:05 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 397:08:05 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 271:11:05 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 148:10:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 104:12:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 102:44:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 100:14:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 76:34:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 76:10:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 69:34:05 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 18:54:05 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 15:58:05 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 10:56:05 RBS RBS Fault (Indeterminate) Team is on site INC398543 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/29/2020 5:38 8:56:05 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/29/2020 6:06 8:28:05 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/29/2020 10:02 4:32:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From david.vielot at tpmanagementsa.com Mon Jun 29 12:36:55 2020 From: david.vielot at tpmanagementsa.com (david.vielot at tpmanagementsa.com) Date: Mon, 29 Jun 2020 14:36:55 -0400 Subject: [Rantt] COW020 || ICT || SERVICE DOWN References: Message-ID: <011401d64e44$463af560$d2b0e020$@tpmanagementsa.com> Hi Dadison, Be aware that site has been restored after power reset on the ICT equipment. Br, David From: david.vielot at tpmanagementsa.com Sent: Monday, June 29, 2020 1:53 PM To: 'Haiti Noc' ; 'Jithin J Singh (jithin.j.singh at talkpool.com)' ; 'Gerry Bolante (gerry.bolante at talkpool.com)' ; 'imc.haiti at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' Cc: 'HAI_BSE' ; 'Hai_Business_p2p_Support' ; 'Louisy Nosly' ; 'Ludjy-Sankara Dieux' ; 'Hai_NOC' ; 'Schneider Luberisse' Subject: RE: COW020 || ICT || SERVICE DOWN Hi Dadison, Team dispatched for corrective action. Team Junior Theluscat Phone 37018001 ETA 14:46 From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Monday, June 29, 2020 1:31 PM To: david.vielot at tpmanagementsa.com ; Jithin J Singh (jithin.j.singh at talkpool.com ) >; Gerry Bolante (gerry.bolante at talkpool.com ) >; imc.haiti at tpmanagementsa.com ; rantt at tpmanagementsa.com Cc: HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; Ludjy-Sankara Dieux >; Hai_NOC >; Schneider Luberisse > Subject: RE: COW020 || ICT || SERVICE DOWN Hello David, AS spoken please send a team on the site for the request below. TAS created Reagrds, NOC Team From: Ludjy-Sankara Dieux > Sent: Monday, June 29, 2020 1:20 PM To: Hai_NOC >; Schneider Luberisse > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly > Subject: COW020 || ICT || SERVICE DOWN Hi NOC, Could you please help us to send TP to check the ICT equipement at COW020. Reference : INC398920 Regards, Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com _____ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.png Type: image/png Size: 2275 bytes Desc: not available URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: not available URL: From ld045698 at digicelgroup.com Mon Jun 29 13:10:08 2020 From: ld045698 at digicelgroup.com (Ludjy-Sankara Dieux) Date: Mon, 29 Jun 2020 19:10:08 +0000 Subject: [Rantt] [EXTERNAL] RE: COW020 || ICT || SERVICE DOWN In-Reply-To: <011401d64e44$463af560$d2b0e020$@tpmanagementsa.com> References: <011401d64e44$463af560$d2b0e020$@tpmanagementsa.com> Message-ID: Thank you team ! Regards, [cid:image003.jpg at 01D3045E.BF316A40] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com From: david.vielot at tpmanagementsa.com Sent: Monday, June 29, 2020 2:37 PM To: Haiti Noc ; 'Jithin J Singh' ; 'Gerry Bolante' ; imc.haiti at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: HAI_BSE ; Hai_Business_p2p_Support ; Louisy Nosly ; Ludjy-Sankara Dieux ; Hai_NOC ; Schneider Luberisse Subject: [EXTERNAL] RE: COW020 || ICT || SERVICE DOWN Hi Dadison, Be aware that site has been restored after power reset on the ICT equipment. Br, David From: david.vielot at tpmanagementsa.com > Sent: Monday, June 29, 2020 1:53 PM To: 'Haiti Noc' >; 'Jithin J Singh (jithin.j.singh at talkpool.com)' >; 'Gerry Bolante (gerry.bolante at talkpool.com)' >; 'imc.haiti at tpmanagementsa.com' >; 'rantt at tpmanagementsa.com' > Cc: 'HAI_BSE' >; 'Hai_Business_p2p_Support' >; 'Louisy Nosly' >; 'Ludjy-Sankara Dieux' >; 'Hai_NOC' >; 'Schneider Luberisse' > Subject: RE: COW020 || ICT || SERVICE DOWN Hi Dadison, Team dispatched for corrective action. Team Junior Theluscat Phone 37018001 ETA 14:46 From: Dadidson Sully > On Behalf Of Haiti Noc Sent: Monday, June 29, 2020 1:31 PM To: david.vielot at tpmanagementsa.com; Jithin J Singh (jithin.j.singh at talkpool.com) >; Gerry Bolante (gerry.bolante at talkpool.com) >; imc.haiti at tpmanagementsa.com; rantt at tpmanagementsa.com Cc: HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly >; Ludjy-Sankara Dieux >; Hai_NOC >; Schneider Luberisse > Subject: RE: COW020 || ICT || SERVICE DOWN Hello David, AS spoken please send a team on the site for the request below. TAS created Reagrds, NOC Team From: Ludjy-Sankara Dieux > Sent: Monday, June 29, 2020 1:20 PM To: Hai_NOC >; Schneider Luberisse > Cc: HAI_BSE >; Hai_Business_p2p_Support >; Louisy Nosly > Subject: COW020 || ICT || SERVICE DOWN Hi NOC, Could you please help us to send TP to check the ICT equipement at COW020. Reference : INC398920 [cid:image003.png at 01D64E27.5D5FD160] Regards, [cid:image003.jpg at 01D3045E.BF316A40] Ludjy-Sankara Dieux ICT Digicel Business 151, Angle Avenue Jean Paul II et Impasse Duverger Port-au-Prince Haiti +509 4836-6431 | digicelgroup.com ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image002.jpg Type: image/jpeg Size: 2390 bytes Desc: image002.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image003.png Type: image/png Size: 2275 bytes Desc: image003.png URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 14:30:20 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 20:30:20 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM. Sites off air by Class Class A B C D Total Total 5 7 4 16 32 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 6 3 0 23 ZTE 4 4 2 0 4 Huawei 4 4 4 0 5 Network 29 14 9 0 32 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 1 0 6 3 32 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 811:03:42 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 269:24:42 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 212:50:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 187:52:42 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 170:38:42 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 147:06:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 103:28:42 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 95:22:42 Power Generator Failure (Engine broken) Genset replacement is expected to be done on 6/29/2020 INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 95:22:42 Dependent Affected by the power issue at the main site Affected by HDN245 INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 66:02:42 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 63:46:42 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 57:34:42 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 53:54:42 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is on going. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 52:11:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 44:28:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 44:06:42 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 41:56:42 RBS Transmission (RAU failure) RAU Faulty and need to be replaced. ETR to be provided INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 37:28:42 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398501 HAIGA124 KAFOU_ZABOKA Grande-Anse ZTE 2G+3G C Talkpool 6/28/2020 14:16 26:12:42 RBS RBS Fault (RRU failure) RRU faulty, follow up is ongoing. ETR will be shared once available. INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 23:23:42 Power Generator failure (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 21:46:42 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 18:48:42 Fuel Generator failure (Fuel issue) Fuel Team is informed since 6/29/2020, 10:30 AM.ETR 12:30 PM is expired, waiting for NEW ETR. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 18:46:42 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 13:26:42 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 10:58:42 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 8:01:42 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by by them INC398789 HDO354 DUFORT Ouest Ericsson 2G+3G A Talkpool 6/29/2020 11:13 5:15:42 Power Generator failure (Indeterminate) Power team already performed on the site, TX team is requested. ETA: 4:30 PM INC398766 HAIDO328 GUITON Ouest Huawei 3G+LTE A Talkpool 6/29/2020 11:28 5:00:42 Power Generator failure (Indeterminate) TP team left the site , waiting for next update INC398927 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 6/29/2020 13:09 3:19:42 Power Generator failure (Indeterminate) Team is on site INC398875 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 6/29/2020 14:26 2:02:42 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC398858 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/29/2020 14:32 1:56:42 Power Generator failure (Indeterminate) Team has been informed , ETA 5:30 PM INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 1:52:42 Dependent Affected by the Transmission issue at the main site Affected by HDN030 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 16:23:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 22:23:30 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 16:29:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 22:29:30 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 524:14:37 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 401:02:37 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 275:05:37 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 152:04:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 108:06:37 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 106:38:37 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 104:08:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 80:28:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 80:04:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 73:28:37 RBS RBS Fault (RUS failure) RUS01B3 faulty, need to be replaced, . Spare requested . INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 22:48:37 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 21:26:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 14:50:37 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398987 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/29/2020 5:40 12:48:37 Transmission Transmission (Indeterminate) Team has been informed. ETA 8:00 pm INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/29/2020 10:02 8:26:37 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398886 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 6/29/2020 15:54 2:34:37 RBS RBS Fault (Indeterminate) Team is on site working Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 17:36:30 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Mon, 29 Jun 2020 23:36:30 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 29th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 29th, 2020 till 7:00 PM. > Sites Report Site out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 814:00:14 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 272:21:14 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 215:47:14 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 190:49:14 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 173:35:14 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 150:03:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 106:25:14 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 68:59:14 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 66:43:14 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 60:31:14 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 56:51:14 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is on going. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 55:08:14 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 47:25:14 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 47:03:14 Power Power Failure (Indeterminate) The backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 40:25:14 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 26:20:14 Power Generator failure (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 24:43:14 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 21:40 21:45:14 Power Generator failure (Indeterminate) Team is on site. INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 21:43:14 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 16:23:14 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 13:55:14 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 10:58:14 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by by them INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 6/29/2020 10:22 9:03:14 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet/. INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 4:49:14 Dependent Affected by the power issue at the main site Affected by HDN030 INC398978 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 16:30 2:55:14 Power Generator failure (Indeterminate) Team is informed, ETA 07:20 PM. INC398899 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/29/2020 16:58 2:27:14 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by TP team. ETR to be INC398983 HDC278 PELTAN Artibonite Ericsson 2G D Talkpool 6/29/2020 17:03 2:22:14 Power Generator failure (Indeterminate) Team has been informed , ETA 8:00 PM INC398983 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/29/2020 17:03 2:22:14 Dependent Affected by the power issue at the main site Attached to HDC278 INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 2:12:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398986 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 6/29/2020 17:21 2:04:14 Transmission Transmission (Indeterminate) Team has been informed , ETA 8:02 PM INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 1:54:14 Power Generator failure (Indeterminate) Team has been dispatched , ETA 8:30 PM INC399110 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 18:27 0:58:14 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 0:48:14 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399115 HAIDO155 LE_LAMBI Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 18:40 0:45:14 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince Huawei 2G+3G A Talkpool 6/29/2020 18:40 0:45:14 Dependent Affected by the power issue at the main site Affected by HAIDO153 INC399025 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 6/29/2020 18:42 0:43:14 Power Generator failure (Indeterminate) Team has been informed , ETA not yet provided INC399025 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/29/2020 18:42 0:43:14 Dependent Affected by the power issue at the main site Affected by HDN111 INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 0:38:14 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399027 HAIDO538 RUE_MOISE_ROUTE_9 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/29/2020 18:49 0:36:14 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 525:11:14 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 401:59:14 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 276:02:14 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 153:01:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 109:03:14 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 107:35:14 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 105:05:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 81:25:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 81:01:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 74:25:14 RBS RBS Fault (RUS failure) RUS01B3 faulty, need to be replaced, . Spare requested . INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/28/2020 19:40 23:45:14 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/28/2020 21:02 22:23:14 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 15:47:14 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398987 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/29/2020 5:40 13:45:14 Transmission Transmission (Indeterminate) Team has been informed. ETA 8:00 pm INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/29/2020 10:02 9:23:14 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC398886 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 6/29/2020 15:54 3:31:14 RBS RBS Fault (Indeterminate) Team is on site working Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC398584 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE B Talkpool 6/29/2020 1:13 6/29/2020 7:01 5:48:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) indeterminate Need to be justified Site restored by guardian restarted the genset. INC398723 HAIGA115 DECOUVERT Grande-Anse ZTE 2G+3G B Talkpool 6/29/2020 6:36 6/29/2020 8:23 1:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back by itself, feedback is expected from team INC398723 HAIGA116 CAMP_BERNARD Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 6:36 6/29/2020 8:23 1:47:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA115 Cascaded Back in service with the main site INC398723 HAIGA142 CARCASSE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 6:36 6/29/2020 8:23 1:47:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA115 Cascaded Back in service with the main site INC398723 HAIGA105 LES_IROIS Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 6:36 6/29/2020 8:23 1:47:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA115 Cascaded Back in service with the main site INC398710 HAIDS107 LA_FRESILIERE Sud ZTE 2G+3G C Talkpool 6/29/2020 7:25 6/29/2020 8:57 1:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm found OK Team restart the genset with another battery. INC398710 HAIDS108 DUCIS Sud ZTE 2G+3G B Talkpool 6/29/2020 7:25 6/29/2020 8:57 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS107 Cascaded Back in service with the main site INC398710 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/29/2020 7:25 6/29/2020 8:57 1:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDS107 Cascaded Back in service with the main site INC398767 HDO423 BUTEAU Ouest Ericsson 2G C Talkpool 6/29/2020 9:54 6/29/2020 11:25 1:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back by itself, feedback is expected from team INC398665 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 8:43 6/29/2020 11:04 2:21:00 4:00:00 Compliant Fuel Generator failure (Fuel issue) Backup genset was out of fuel ok 5 gallons of fuel have been added to the portable generator INC398717 HAIDS239 TIBURON Sud ZTE 2G+3G C Talkpool 6/29/2020 9:25 6/29/2020 15:01 5:36:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolutions details is expected from team. INC398789 HDO354 DUFORT Ouest Ericsson 2G+3G A Talkpool 6/29/2020 11:13 6/29/2020 16:28 5:15:00 4:00:00 Not Compliant Transmission Transmission (Indeterminate) Indeterminate Need to be justified Site is up after power reset the AC compressor. INC398789 COW076 LEOGANE_SANTO_COW Ouest Ericsson 3G B Talkpool 6/29/2020 11:13 6/29/2020 16:28 5:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site INC398789 HDO367 DARBONNE Ouest Ericsson 3G A Talkpool 6/29/2020 11:13 6/29/2020 16:28 5:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site INC398789 HDO372 RUE_CHRISTOPHE_GG Ouest Ericsson 3G B Talkpool 6/29/2020 11:13 6/29/2020 16:28 5:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site INC398789 HDO401 BEL_AIR_LEOGANE Ouest Ericsson 3G B Talkpool 6/29/2020 11:13 6/29/2020 16:28 5:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site INC398789 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 6/29/2020 11:13 6/29/2020 16:28 5:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site INC398789 HDO385 BINOT LESTERE_COW Ouest Ericsson 2G+3G B Talkpool 6/29/2020 11:13 6/29/2020 16:28 5:15:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO354 Cascaded Back in service with the main site INC398707 HDO402 LAFITEAU Ouest Huawei 2G+3G B Talkpool 6/29/2020 4:22 6/29/2020 7:12 2:50:00 4:00:00 Compliant Power Generator failure (Low Voltage) Configuration issue Need to be justified Board reset and genset restarted INC398727 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/29/2020 7:05 6/29/2020 9:40 2:35:00 4:00:00 Compliant Power Generator failure (High temperature) Water consumption OK The site is back in service without any intervention INC398727 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/29/2020 7:05 6/29/2020 9:40 2:35:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC154 Cascaded Back on air with the main site INC398470 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/28/2020 18:24 6/29/2020 8:15 13:51:00 4:00:00 Not Compliant Power Power Failure (Power connection fail) Solar system failed Fuel Delivery Delay Site restored with the main site INC398470 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/28/2020 18:24 6/29/2020 8:15 13:51:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Back on air with the main site INC398664 HDC282 PONT_JOUX Artibonite Ericsson 2G D Talkpool 6/29/2020 8:37 6/29/2020 9:15 0:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC398738 HDN298 BASSIN_CAIMAN Nord Ericsson 2G D Talkpool 6/29/2020 7:05 6/29/2020 9:30 2:25:00 4:00:00 Compliant Power Generator Failure (Starter battery failure) Starter battery faulty OK Genset restarted with another starter battery INC398546 HDC338 GRAND-ISLET Artibonite Ericsson 2G D Talkpool 6/28/2020 17:49 6/29/2020 9:25 15:36:00 4:00:00 Not Compliant Power Generator Failure (Starter battery failure) Starter battery low voltage Need to be justified Genset restarted with another battery INC398722 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/29/2020 6:06 6/29/2020 9:50 3:44:00 4:00:00 Compliant Power Power Failure (Power connection fail) Solar system failed OK Site restored with the main site INC398609 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/28/2020 21:30 6/29/2020 11:20 13:50:00 4:00:00 Not Compliant Power Generator failure (Water Pump Issue) Water pump faulty Need to be justified Water pump replaced INC398566 HAIDC293 SOUVENANCE Artibonite Huawei 2G D O&M_Fuel 6/28/2020 19:32 6/29/2020 11:05 15:33:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC398667 HDN256 CAMPS-LOUISE Nord Ericsson 2G D Talkpool 6/29/2020 8:44 6/29/2020 12:13 3:29:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Oil leakage OK 1\gal of 1/2 gal added INC398688 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/29/2020 10:17 6/29/2020 14:02 3:45:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided INC398688 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/29/2020 10:17 6/29/2020 14:02 3:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC265 Cascaded Back on air with the main site INC398688 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 10:17 6/29/2020 14:02 3:45:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Attached to HDC265 Cascaded Back on air with the main site INC398901 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D O&M_Fuel 6/29/2020 11:54 6/29/2020 16:51 4:57:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added INC398901 HDC172 MACADON Artibonite Ericsson 2G D O&M_Fuel 6/29/2020 11:54 6/29/2020 16:51 4:57:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDC154 Cascaded Back on air with the main site INC398927 HDN155 BASSIN_BLEU Nord-Ouest Ericsson 2G C Talkpool 6/29/2020 13:09 6/29/2020 16:32 3:23:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided INC398766 HAIDO328 GUITON Ouest Huawei 3G+LTE A Talkpool 6/29/2020 11:28 6/29/2020 16:33 5:05:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) DC low voltage Need to be justified Team has reset the breaker and restart the genset INC399011 HDO345 BAALAN_GHANTIER Ouest Ericsson 3G A Talkpool 6/29/2020 16:56 6/29/2020 17:42 0:46:00 4:00:00 Compliant RBS RBS Fault (Software Issue) Indeterminate OK Restored after reloading the CV INC398875 HDN265 ACUL_DES_PINS Nord-Est Ericsson 2G D Talkpool 6/29/2020 14:26 6/29/2020 17:57 3:31:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided INC398858 HDN300 NAN GAMMEL Nord Ericsson 2G D Talkpool 6/29/2020 14:32 6/29/2020 17:38 3:06:00 4:00:00 Compliant Power Generator failure (High temperature) Radiator Dirty ,PC board freeze OK team added 1\gal of water and restart INC398230 HDC317 DESLANDES Artibonite Ericsson 2G D Talkpool 6/27/2020 22:32 6/29/2020 16:15 41:43:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) RAU Faulty Need to be justified Team replaced the RAU INC396996 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/25/2020 17:06 6/29/2020 18:30 97:24:00 4:00:00 Not Compliant Power Generator Failure (Engine Knocking ) Engine broken OK Portable genset installed INC396996 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/25/2020 17:06 6/29/2020 18:30 97:24:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Attached to HDN245 Cascaded Back on air with the main site INC398986 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/29/2020 17:21 6/29/2020 18:49 1:28:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC398990 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/29/2020 17:31 6/29/2020 18:49 1:18:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site restored by itself INC398701 HDO292 RUE BARBANCOURT Port-au-Prince Huawei 2G+3G+LTE #N/A Talkpool 6/29/2020 3:26 6/29/2020 8:08 4:42:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified ACU has been reset and restart on auto mode INC398596 HAIDO571 TRUTIER_LAGRENADE Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 5:30 6/29/2020 8:19 2:49:00 4:00:00 Compliant Power Power Failure (Indeterminate) Low oil pressure OK 1 gal oil added and restart INC398542 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G A Talkpool 6/29/2020 2:32 6/29/2020 9:07 6:35:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Alarm reset and genset restarted. INC398565 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G A Talkpool 6/28/2020 19:27 6/29/2020 10:53 15:26:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel added on the portable genset INC398749 HDO649 RUEDAY Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 8:44 6/29/2020 11:37 2:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Low oil pressure OK Oil sensor has been cleaned Fuel level 1 INC398770 HAIDO638 DEBROSSE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/29/2020 9:45 6/29/2020 12:18 2:33:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution expected from talkpool team INC398795 HDO054 PROMOBANK_PLAZA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/29/2020 11:24 6/29/2020 14:11 2:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Alarm cleared without intervention INC398683 HAIDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/29/2020 9:44 6/29/2020 14:10 4:26:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified CPS breaker has been reset and restart on auto mode INC398445 HDO191 RUE_LAMOTHE Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 15:12 6/29/2020 12:39 21:27:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Alarm cleared without intervention Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC398627 HDC264 LIANCOURT Artibonite Ericsson 2G B Talkpool 6/29/2020 3:39 6/29/2020 7:30 3:51:00 4:00:00 Compliant RBS RBS Fault (RUS failure) RUS turned OFF OK RUS turned ON. INC398609 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/28/2020 21:30 6/29/2020 11:20 13:50:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN121 Cascaded Back up with the main site INC398543 HDC277 GADJUMO Artibonite Ericsson 2G D Talkpool 6/29/2020 5:38 6/29/2020 12:49 7:11:00 4:00:00 Not Compliant RBS RBS Fault (DRU failure) Faulty DRU Spare Faulty DRU replaced INC398968 HDN268 PECHE_BONHEUR_CAPHAITIEN Nord Ericsson 2G D Talkpool 6/29/2020 16:14 6/29/2020 16:58 0:44:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Site back up without intervention INC398886 HDC258 MARMELADE Artibonite Ericsson 2G C Talkpool 6/29/2020 15:54 6/29/2020 18:26 2:32:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK Feedback is expected from the concerned team Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 18:54:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 00:54:26 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 7 10 4 23 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 7 4 0 30 ZTE 4 4 2 0 4 Huawei 10 10 6 0 10 Network 42 21 12 0 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 31 1 0 4 8 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 815:28:49 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 273:49:49 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 217:15:49 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 192:17:49 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 175:03:49 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 151:31:49 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 107:53:49 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 70:27:49 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 68:11:49 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 61:59:49 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 58:19:49 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 56:36:49 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 48:53:49 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 48:31:49 Power Power Failure (Indeterminate) Backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 41:53:49 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 27:48:49 Power Generator failure (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 26:11:49 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 21:40 23:13:49 Power Generator failure (Indeterminate) Team is informed, ETA expired, new ETA is expected from team INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 23:11:49 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 17:51:49 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 15:23:49 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 12:26:49 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by by them INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 6/29/2020 10:22 10:31:49 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 6:17:49 Dependent Affected by the power issue at the main site Affected by HDN030 INC398978 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 16:30 4:23:49 Power Generator failure (Indeterminate) Team is informed, ETA 8:30 PM INC398899 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/29/2020 16:58 3:55:49 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by TP team. ETR to be INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 3:40:49 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 3:22:49 Power Generator failure (Indeterminate) Power team was on the site and confirmed the issue is not related for power. TX team will be informed INC399110 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 18:27 2:26:49 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 2:16:49 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399115 HAIDO155 LE_LAMBI Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 18:40 2:13:49 Power Generator failure (Indeterminate) Team is on site waiting for access. INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince Huawei 2G+3G A Talkpool 6/29/2020 18:40 2:13:49 Dependent Affected by the power issue at the main site Affected by HAIDO153 INC399025 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 6/29/2020 18:42 2:11:49 Power Generator failure (Indeterminate) Team has been informed. ETA: Still not yet available INC399025 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/29/2020 18:42 2:11:49 Dependent Affected by the power issue at the main site Affected by HDN111 INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 2:06:49 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399031 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/29/2020 19:10 1:43:49 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC399031 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/29/2020 19:10 1:43:49 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC399032 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 6/29/2020 19:20 1:33:49 Power Generator failure (Indeterminate) Team has been informed. ETA not provided yet. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/29/2020 19:20 1:33:49 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC399133 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/29/2020 20:02 0:51:49 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC399134 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G+3G A Talkpool 6/29/2020 20:06 0:47:49 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available INC399134 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 0:47:49 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC259 INC399134 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 0:47:49 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC259 INC399134 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 0:47:49 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC259 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 29th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 29th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 29th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 29th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 29th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 19:27:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 01:27:18 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 527:12:03 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 404:00:03 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 278:03:03 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 155:02:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 111:04:03 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 109:36:03 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 107:06:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 83:26:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 83:02:03 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 76:26:03 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 22:50:03 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 17:48:03 RBS RBS Fault (RUS failure) RUS01B3 Faulty spare requested , ETR to be provided INC398987 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/29/2020 5:40 15:46:03 Transmission Transmission (Indeterminate) Team has been informed. ETA 10:00 pm INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/29/2020 10:02 11:24:03 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399026 HDO352 GRESSIER Ouest Ericsson 2G+3G A Talkpool 6/29/2020 18:42 2:44:03 Power Generator failure (Indeterminate) Team is working on site. INC399139 HDS002 LAN_MANDOU Sud-Est Ericsson 3G A Talkpool 6/29/2020 20:20 1:06:03 RBS RBS Fault (Indeterminate) Team has been informed. ETA to be provided INC399145 HDS310 LA_MONTAGNE Sud-Est Ericsson 2G+3G A Talkpool 6/29/2020 20:43 0:43:03 RBS RBS Fault (Indeterminate) Team has been informed. ETA to be provided Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 20:19:17 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 02:19:17 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM. Sites off air by Class Class A B C D Total Total 10 9 9 25 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 7 5 0 32 ZTE 5 5 3 0 5 Huawei 16 16 10 2 16 Network 50 28 18 2 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 1 0 7 11 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 816:52:35 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 275:13:35 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 218:39:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 193:41:35 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 176:27:35 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 152:55:35 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 109:17:35 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 71:51:35 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 69:35:35 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 63:23:35 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 59:43:35 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 58:00:35 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 50:17:35 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 49:55:35 Power Power Failure (Indeterminate) Backup genset that was out of fuel will be moved to HDN245 that is prioritized. Update is expected for this site. INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 43:17:35 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 29:12:35 Power Generator failure (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 27:35:35 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 21:40 24:37:35 Power Generator failure (Indeterminate) Team on site waiting for access INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 24:35:35 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 19:15:35 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 16:47:35 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 13:50:35 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 6/29/2020 10:22 11:55:35 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 7:41:35 Dependent Affected by the power issue at the main site Affected by HDN030 INC398978 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 16:30 5:47:35 Power Generator failure (Indeterminate) Team on site waiting for access INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 5:04:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 4:46:35 Transmission Transmission (Indeterminate) Power team was on the site but not related for power. TX team has been informed. ETA: Not yet available INC399110 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 18:27 3:50:35 Power Generator failure (Indeterminate) Team is informed, ETA:10:30PM INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 3:40:35 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399115 HAIDO155 LE_LAMBI Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 18:40 3:37:35 Power Generator failure (Indeterminate) as per the watchman, access cannot provided at this time, cause site is located inna private house, Access will be granted 06/30/2020 08:00AM INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince Huawei 2G+3G A Talkpool 6/29/2020 18:40 3:37:35 Dependent Affected by the power issue at the main site Affected by HAIDO153 INC399026 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/29/2020 18:42 3:35:35 Transmission Transmission (Indeterminate) After Power Intervention, TX team is requested, ETA to be provided by them INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 3:30:35 Power Generator failure (Indeterminate) site is locted in a red zone area, team will try to reach the site in the morning. INC399031 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/29/2020 19:10 3:07:35 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC399031 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/29/2020 19:10 3:07:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC399032 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 6/29/2020 19:20 2:57:35 Power Generator failure (Indeterminate) Team is waiting for access. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/29/2020 19:20 2:57:35 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC399043 HDO435 ROBIN Ouest Huawei 2G+3G D Talkpool 6/29/2020 20:01 2:16:35 Power Generator failure (Indeterminate) Team has been informed. ETA: 10: 40PM INC399133 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/29/2020 20:02 2:15:35 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h20 PM INC399134 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G+3G A Talkpool 6/29/2020 20:06 2:11:35 Transmission Transmission (Link failure) TX team is working at SDH009. They will get back in service once the work completed INC399134 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 2:11:35 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDC259 INC399134 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 2:11:35 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDC259 INC399134 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 2:11:35 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDC259 INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 2:07:35 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/29/2020 20:11 2:06:35 Power Generator failure (Indeterminate) Team on site waiting for access INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/29/2020 20:52 1:25:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399150 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/29/2020 20:56 1:21:35 Power Generator failure (Indeterminate) Team is on site, waiting for access INC399150 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/29/2020 20:56 1:21:35 Dependent Affected by the power issue at the main site Affected by HDO513 INC399150 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/29/2020 20:56 1:21:35 Dependent Affected by the power issue at the main site Affected by HDO513 INC399150 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/29/2020 20:56 1:21:35 Dependent Affected by the power issue at the main site Affected by HDO513 INC399150 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 20:56 1:21:35 Dependent Affected by the power issue at the main site Affected by HDO513 INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/29/2020 21:24 0:53:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399059 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/29/2020 21:38 0:39:35 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Mon Jun 29 20:29:28 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 30 Jun 2020 02:29:28 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM In-Reply-To: References: Message-ID: Is power team on route for HGA043 ? Best Regards, John Ormonde +50937007221 -------- Original message -------- From: Haiti Noc Date: 29/06/2020 22:19 (GMT-05:00) To: "'fibertt at tpmanagementsa.com'" , "'fon at tpmanagementsa.com'" , "'hpu.maintenance at tpmanagementsa.com'" , "'hpu_alarms at tpmanagementsa.com'" , "'msc at tpmanagementsa.com'" , "'powertt at tpmanagementsa.com'" , "'ran at tpmanagementsa.com'" , "'rantt at tpmanagementsa.com'" , "'tp.fo at tpmanagementsa.com'" , "'tp.imc.haiti at tpmanagementsa.com'" , "'tp.ran at tpmanagementsa.com'" , "'tp_tech at tpmanagementsa.com'" , Jithin J Singh , 'Astrid' , HAI_BO_Fuel at digicelgroup.com, astrid.argana at tpmanagementsa.com, Astrid Argana , journal.ht at talkpool.com, Muhammad Irshad , Bernard Yacoub , Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy , Eng Teck Ng , HAI_Tech_Noc , Geoffrey Collins , Frantz Jean Baptiste , Jean Yvelt Marseille , Hai_Tech_O&M Subject: NOC hourly report at 10:00 PM Hello All, Received the NOC hourly report done at 10:00 PM. Sites off air by Class Class A B C D Total Total 10 9 9 25 53 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 29 7 5 0 32 ZTE 5 5 3 0 5 Huawei 16 16 10 2 16 Network 50 28 18 2 53 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 34 1 0 7 11 53 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 816:52:35 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 275:13:35 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 218:39:35 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 193:41:35 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 176:27:35 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 152:55:35 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 109:17:35 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 71:51:35 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 69:35:35 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 63:23:35 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 59:43:35 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 58:00:35 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 50:17:35 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 49:55:35 Power Power Failure (Indeterminate) Backup genset that was out of fuel will be moved to HDN245 that is prioritized. Update is expected for this site. INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 43:17:35 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398463 HDO581 MABOIS_COW Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/28/2020 17:05 29:12:35 Power Generator failure (Indeterminate) The antenna broke due to the strong wind, follow up is ongoing. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 27:35:35 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Talkpool 6/28/2020 21:40 24:37:35 Power Generator failure (Indeterminate) Team on site waiting for access INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 24:35:35 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 19:15:35 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 16:47:35 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 13:50:35 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 6/29/2020 10:22 11:55:35 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 7:41:35 Dependent Affected by the power issue at the main site Affected by HDN030 INC398978 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 16:30 5:47:35 Power Generator failure (Indeterminate) Team on site waiting for access INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 5:04:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 4:46:35 Transmission Transmission (Indeterminate) Power team was on the site but not related for power. TX team has been informed. ETA: Not yet available INC399110 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 18:27 3:50:35 Power Generator failure (Indeterminate) Team is informed, ETA:10:30PM INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 3:40:35 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399115 HAIDO155 LE_LAMBI Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 18:40 3:37:35 Power Generator failure (Indeterminate) as per the watchman, access cannot provided at this time, cause site is located inna private house, Access will be granted 06/30/2020 08:00AM INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince Huawei 2G+3G A Talkpool 6/29/2020 18:40 3:37:35 Dependent Affected by the power issue at the main site Affected by HAIDO153 INC399026 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/29/2020 18:42 3:35:35 Transmission Transmission (Indeterminate) After Power Intervention, TX team is requested, ETA to be provided by them INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 3:30:35 Power Generator failure (Indeterminate) site is locted in a red zone area, team will try to reach the site in the morning. INC399031 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/29/2020 19:10 3:07:35 Power Power Failure (Solar System failure) The site will be back in service at sunrise INC399031 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/29/2020 19:10 3:07:35 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC399032 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 6/29/2020 19:20 2:57:35 Power Generator failure (Indeterminate) Team is waiting for access. INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/29/2020 19:20 2:57:35 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC399043 HDO435 ROBIN Ouest Huawei 2G+3G D Talkpool 6/29/2020 20:01 2:16:35 Power Generator failure (Indeterminate) Team has been informed. ETA: 10: 40PM INC399133 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/29/2020 20:02 2:15:35 Power Generator failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 11h20 PM INC399134 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G+3G A Talkpool 6/29/2020 20:06 2:11:35 Transmission Transmission (Link failure) TX team is working at SDH009. They will get back in service once the work completed INC399134 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 2:11:35 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDC259 INC399134 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 2:11:35 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDC259 INC399134 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 2:11:35 Dependent Affected by the Transmission issue at the main site The site will be back in service once the issue solved at HDC259 INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 2:07:35 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/29/2020 20:11 2:06:35 Power Generator failure (Indeterminate) Team on site waiting for access INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/29/2020 20:52 1:25:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399150 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/29/2020 20:56 1:21:35 Power Generator failure (Indeterminate) Team is on site, waiting for access INC399150 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/29/2020 20:56 1:21:35 Dependent Affected by the power issue at the main site Affected by HDO513 INC399150 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/29/2020 20:56 1:21:35 Dependent Affected by the power issue at the main site Affected by HDO513 INC399150 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/29/2020 20:56 1:21:35 Dependent Affected by the power issue at the main site Affected by HDO513 INC399150 HDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 20:56 1:21:35 Dependent Affected by the power issue at the main site Affected by HDO513 INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/29/2020 21:24 0:53:35 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399059 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/29/2020 21:38 0:39:35 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 22:12:36 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 04:12:36 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM. Sites off air by Class Class A B C D Total Total 7 10 6 20 43 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 5 3 0 26 ZTE 8 8 3 0 8 Huawei 9 9 6 1 9 Network 41 22 12 1 43 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 32 1 0 6 4 43 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 818:46:08 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 277:07:08 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 220:33:08 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 195:35:08 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 178:21:08 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 154:49:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 111:11:08 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 73:45:08 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 71:29:08 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 65:17:08 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 61:37:08 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is on going. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 59:54:08 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 52:11:08 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 51:49:08 Power Power Failure (Indeterminate) Backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 45:11:08 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 29:29:08 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 26:31:08 Power Generator failure (Indeterminate) Access blocked by the watchman due to payment issue, concern team is informed, more update will be share 30/06/2020 INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 26:29:08 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 21:09:08 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 18:41:08 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 15:44:08 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 6/29/2020 10:22 13:49:08 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 9:35:08 Dependent Affected by the power issue at the main site Affected by HDN030 INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 6:58:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 6:40:08 Transmission Transmission (RAU failure) Faulty RAU at the far end HDC304. Spare part not yet available INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 5:34:08 Power Generator failure (Indeterminate) Site is located in a private house, no access at night ETA:7:00AM INC399115 HAIDO155 LE_LAMBI Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 18:40 5:31:08 Power Generator failure (Indeterminate) Team can't get back to the site due unsafe area/ETA:6:45AM INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G A Talkpool 6/29/2020 18:40 5:31:08 Dependent Affected by the power issue at the main site Affected by HAIDO155 INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 5:24:08 Power Generator failure (Indeterminate) site is located in a red zone area, team will try to reach the site in the morning. ETA 08:00AM INC399122 HAIDO548 SANTO_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 19:05 5:06:08 RBS RBS Fault (Indeterminate) No power issue found, TX team is requested, ETA not yet provided. INC399031 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/29/2020 19:10 5:01:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399031 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/29/2020 19:10 5:01:08 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 4:01:08 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/29/2020 20:11 4:00:08 Power Generator failure (Indeterminate) Team is working on site INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/29/2020 20:52 3:19:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/29/2020 21:24 2:47:08 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399059 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/29/2020 21:38 2:33:08 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399161 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 22:14 1:57:08 Power Generator failure (Indeterminate) Due to the rain in the area, team can not reach the site now. ETA is expected INC399162 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 22:32 1:39:08 Power Generator failure (Indeterminate) Private property, access will be available at 7:30 AM INC399163 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 6/29/2020 22:38 1:33:08 Power Generator failure (Indeterminate) Team is informed, ETA: 1:30AM. INC399164 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Ericsson 2G+3G A Talkpool 6/29/2020 22:44 1:27:08 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399175 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 6/29/2020 23:32 0:39:08 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399176 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 23:39 0:32:08 Power Generator failure (Indeterminate) Team is informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 22:17:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 04:17:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 530:02:51 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 406:50:51 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 280:53:51 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 157:52:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 113:54:51 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 112:26:51 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 109:56:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 86:16:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 85:52:51 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 79:16:51 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 25:40:51 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 20:38:51 RBS RBS Fault (RUS failure) RUS01B3 Faulty spare requested , ETR to be provided INC398987 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/29/2020 5:40 18:36:51 Transmission Transmission (Indeterminate) Team is working on site INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/29/2020 10:02 14:14:51 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399139 HDS002 LAN_MANDOU Sud-Est Ericsson 3G A Talkpool 6/29/2020 20:20 3:56:51 RBS RBS Fault (Indeterminate) Tx team is working on site INC399145 HDS310 LA_MONTAGNE Sud-Est Ericsson 2G A Talkpool 6/29/2020 20:43 3:33:51 RBS RBS Fault (Indeterminate) Tx team is working on site INC399155 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 6/29/2020 21:30 2:46:51 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC399065 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 6/29/2020 22:20 1:56:51 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 12h15 AM INC399060 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/29/2020 23:05 1:11:51 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Mon Jun 29 22:42:31 2020 From: leveque.karl-sebastien at tpmanagementsa.com (=?utf-8?Q?leveque.karl-sebastien=40tpmanagementsa.com?=) Date: Tue, 30 Jun 2020 00:42:31 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 12:00 AM Message-ID: <2720f745-1195-43b0-bd35-f353ce8d0b2a@edison.tech> Hi Noc team, Find the updates for: HDO124 Out of fuel HDO435 Team is waiting for access. HDO548 Access issue TX HDN289 Genset will be delivered this morning. HDS286 Power team is on way to collect spare in Leogane It must be replaced early this morning HDC281 Inverter should be collected by the Power team (We will keep you informed) HGA138 Portable genset is out of fuel (It will be refuel this morning ETR:8:00AM) HDO585 Red Zone ETA: 7:00AM HDO089 Red Zone ETA: 7:00AM HGA112 Heavy Rain roads conditions are not good New Eta will be porovided. Best regards LEVEQUE S. -------------- next part -------------- An HTML attachment was scrubbed... URL: From Haiti.Noc at digicelgroup.com Mon Jun 29 23:12:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 05:12:45 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM. Sites off air by Class Class A B C D Total Total 9 10 9 20 48 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 26 6 3 0 28 ZTE 10 10 4 0 10 Huawei 10 10 7 1 10 Network 46 26 14 1 48 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 35 2 0 6 5 48 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 819:45:25 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 278:06:25 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 221:32:25 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 196:34:25 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 179:20:25 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 155:48:25 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 112:10:25 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 74:44:25 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 72:28:25 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 66:16:25 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 62:36:25 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 60:53:25 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 53:10:25 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 52:48:25 Power Power Failure (Indeterminate) Backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 46:10:25 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 30:28:25 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 27:30:25 Power Generator failure (Indeterminate) Access blocked by the watchman due to payment issue, concern team is informed, more update will be share 30/06/2020 INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 27:28:25 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 22:08:25 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 19:40:25 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 16:43:25 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 6/29/2020 10:22 14:48:25 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 10:34:25 Dependent Affected by the power issue at the main site Affected by HDN030 INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 7:57:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 7:39:25 Transmission Transmission (RAU failure) Faulty RAU at the far end HDC304. Spare part not yet available INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 6:33:25 Power Generator failure (Indeterminate) Site is located in a private house, no access at night ETA:7:00AM INC399115 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 6/29/2020 18:40 6:30:25 Power Generator failure (Indeterminate) Team can't get back to the site due unsafe area/ETA:6:45AM INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G A Talkpool 6/29/2020 18:40 6:30:25 Dependent Affected by the power issue at the main site Affected by HAIDO155 INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 6:23:25 Power Generator failure (Indeterminate) site is located in a red zone area, team will try to reach the site in the morning. ETA 08:00AM INC399122 HAIDO548 SANTO_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 19:05 6:05:25 RBS RBS Fault (Indeterminate) No power issue found, TX team is requested, ETA not yet provided. Access issue follow up is ongoing INC399031 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/29/2020 19:10 6:00:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399031 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/29/2020 19:10 6:00:25 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 5:00:25 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/29/2020 20:11 4:59:25 Fuel Generator failure (Fuel issue) Fuel team is informed 06/30/2020 12:55AM ETR to be provided. INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/29/2020 20:52 4:18:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/29/2020 21:24 3:46:25 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399059 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/29/2020 21:38 3:32:25 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399161 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 22:14 2:56:25 Power Generator failure (Indeterminate) Due to the rain in the area, team cannot reach the site now. ETA is expected INC399162 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 22:32 2:38:25 Power Generator failure (Indeterminate) Private property, access will be available at 7:30 AM INC399163 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 6/29/2020 22:38 2:32:25 Power Generator failure (Indeterminate) Team is informed, ETA: 1:40AM. INC399164 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Ericsson 2G+3G A Talkpool 6/29/2020 22:44 2:26:25 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399175 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 6/29/2020 23:32 1:38:25 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399176 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 23:39 1:31:25 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 1:00:25 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC399184 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/30/2020 0:30 0:40:25 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399184 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/30/2020 0:30 0:40:25 Dependent Affected by the power issue at the main site Affected by HDO511 INC399087 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G C Talkpool 6/30/2020 0:42 0:28:25 Power Generator failure (Indeterminate) Team is informed, ETA to be provided. INC399165 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE A Talkpool 6/30/2020 0:48 0:22:25 Power Generator failure (Indeterminate) Owner stopped the genset due to noise, he will restart it in the morning Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From leveque.karl-sebastien at tpmanagementsa.com Mon Jun 29 23:37:20 2020 From: leveque.karl-sebastien at tpmanagementsa.com (K. SEBASTIAN LEVEQUE) Date: Tue, 30 Jun 2020 01:37:20 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 1:00 AM In-Reply-To: References: Message-ID: <3b1e7563-37ae-4ec9-8775-80e4141ce050@edison.tech> Hi Noc team please receive the newest updates: HDO364 ETA: 2:15AM HDO511 ETA: 2:30AM HGA112 Battery Faulty, no battery in the area to restart, team is looking for one now. HDS016 ETA: Dispatching. HDS241 ETA: 2:00AM Best regards SEBASTIAN L. On Jun 30 2020, at 1:14 am, Haiti Noc wrote: > > > Hello All, > > > > Received the NOC hourly report done at 1:00 AM. > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > A > > > > > > B > > > > > > C > > > > > > D > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Total > > > > > > 9 > > > > > > 10 > > > > > > 9 > > > > > > 20 > > > > > > 48 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > 2G > > > > > > 3G > > > > > > LTE > > > > > > TDD > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > Ericsson > > > > > > 26 > > > > > > 6 > > > > > > 3 > > > > > > 0 > > > > > > 28 > > > > > > > > > > > > > > > > > > > > > > > > > > ZTE > > > > > > 10 > > > > > > 10 > > > > > > 4 > > > > > > 0 > > > > > > 10 > > > > > > > > > > > > > > > > > > > > > > > > > > Huawei > > > > > > 10 > > > > > > 10 > > > > > > 7 > > > > > > 1 > > > > > > 10 > > > > > > > > > > > > > > > > > > > > > > > > > > Network > > > > > > 46 > > > > > > 26 > > > > > > 14 > > > > > > 1 > > > > > > 48 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > Power > > > > > > Fuel > > > > > > Fiber > > > > > > RAN > > > > > > Attached > > > > > > Total > > > > > > > > > > > > > > > > > > > > Total > > > > > > 35 > > > > > > 2 > > > > > > 0 > > > > > > 6 > > > > > > 5 > > > > > > 48 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Assigned Group > > > > > > Date/time down > > > > > > Duration > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Comments > > > > > > > > INC382098 > > > > > > HDO286 > > > > > > THEATRE NATIONAL > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Digicel > > > > > > 5/26/2020 21:25 > > > > > > 819:45:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. > > > > > > > > INC393539 > > > > > > HDN260 > > > > > > PREVAL > > > > > > Nord > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Digicel > > > > > > 6/18/2020 11:04 > > > > > > 278:06:25 > > > > > > RBS > > > > > > RBS Fault (Software Issue) > > > > > > 3G down due to license issue ,Concern follow up is ongoing by them > > > > > > > > INC394627 > > > > > > HDO137 > > > > > > DELMAS_2 > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Digicel > > > > > > 6/20/2020 19:38 > > > > > > 221:32:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site repetitively sabotaged: Site expect to be recovered by EDH. > > > > > > > > INC395050 > > > > > > HDS256 > > > > > > CARREFOUR_VERNO_AQUIN > > > > > > Sud > > > > > > Ericsson > > > > > > 3G > > > > > > B > > > > > > Digicel > > > > > > 6/21/2020 20:36 > > > > > > 196:34:25 > > > > > > RBS > > > > > > RBS Fault (RBS Software failure) > > > > > > License issue , concerned team has been informed > > > > > > > > INC395176 > > > > > > HDO363 > > > > > > TI GOAVE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 6/22/2020 13:50 > > > > > > 179:20:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > DC converter faulty, follow up is ongoing. > > > > > > > > INC395923 > > > > > > HDN126 > > > > > > AUX_BORGNES > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Digicel > > > > > > 6/23/2020 13:22 > > > > > > 155:48:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > INC396904 > > > > > > HDN114 > > > > > > AUX PALMISTES > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/25/2020 9:00 > > > > > > 112:10:25 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Solar system failed and batteries faulty. > > > > > > > > INC397677 > > > > > > HDC281 > > > > > > K-FOU_KADO > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/26/2020 22:26 > > > > > > 74:44:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Inverter faulty in the HPU. ETR to be provided > > > > > > > > INC397752 > > > > > > HDS284 > > > > > > TI MACHE BOBO > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 6/27/2020 0:42 > > > > > > 72:28:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access blocked by the owner for No payment by Digicel > > > > > > > > INC397778 > > > > > > HDC321 > > > > > > FOND_CHEVAL > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/27/2020 6:54 > > > > > > 66:16:25 > > > > > > Power > > > > > > Generator Failure (Engine broken) > > > > > > Engine broken. ETR to be provided by TP > > > > > > > > INC397915 > > > > > > HDS286 > > > > > > METEYER > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G+3G > > > > > > D > > > > > > Talkpool > > > > > > 6/27/2020 10:34 > > > > > > 62:36:25 > > > > > > Power > > > > > > Generator failure (Radiator failure) > > > > > > Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet > > > > > > > > INC391030 > > > > > > HDN136 > > > > > > MARE_ROUGE > > > > > > Nord-Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Digicel > > > > > > 6/27/2020 12:17 > > > > > > 60:53:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > INC387691 > > > > > > HDS303 > > > > > > MARIGOT > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > B > > > > > > Digicel > > > > > > 6/27/2020 20:00 > > > > > > 53:10:25 > > > > > > Power > > > > > > Power Failure (DC Converter Failure) > > > > > > DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. > > > > > > > > INC398142 > > > > > > HDN289 > > > > > > SAVANNE AU LAIT > > > > > > Nord-Est > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/27/2020 20:22 > > > > > > 52:48:25 > > > > > > Power > > > > > > Power Failure (Indeterminate) > > > > > > Backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. > > > > > > > > INC398245 > > > > > > HAIDO251 > > > > > > FONTAMARA_ 35 > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > A > > > > > > Talkpool > > > > > > 6/28/2020 3:00 > > > > > > 46:10:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > According to TP access is blocked by bandits claiming power connection . > > > > > > > > INC398558 > > > > > > HDC247 > > > > > > COUPE_A_LINDE > > > > > > Artibonite > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/28/2020 18:42 > > > > > > 30:28:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > The genset caught fire. More update will be sent once available for confirmation > > > > > > > > INC398516 > > > > > > HDO183 > > > > > > PELERIN_2 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G > > > > > > C > > > > > > Digicel > > > > > > 6/28/2020 21:40 > > > > > > 27:30:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Access blocked by the watchman due to payment issue, concern team is informed, more update will be share 30/06/2020 > > > > > > > > INC398613 > > > > > > HDO335 > > > > > > PALMA > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/28/2020 21:42 > > > > > > 27:28:25 > > > > > > RBS > > > > > > Generator Failure (Faulty AVR) > > > > > > Faulty AVR, follow up is ongoing. ETR not provided yet. > > > > > > > > INC398624 > > > > > > HDS261 > > > > > > DAVY > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/29/2020 3:02 > > > > > > 22:08:25 > > > > > > Power > > > > > > Generator Failure (Engine Knocking ) > > > > > > Engine knocking follow up is ongoing. ETR not provided yet. > > > > > > > > INC398516 > > > > > > HDO475 > > > > > > MORNE CALVAIRE_III > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > D > > > > > > Talkpool > > > > > > 6/29/2020 5:30 > > > > > > 19:40:25 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO183 > > > > > > > > INC398747 > > > > > > HAIDN030 > > > > > > RUE_ FLAUBERT > > > > > > Nord > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > O&M_Fuel > > > > > > 6/29/2020 8:27 > > > > > > 16:43:25 > > > > > > RBS > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them > > > > > > > > INC398689 > > > > > > HGA043 > > > > > > PRINCEAU_L 'AZILE > > > > > > Nippes > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > O&M FUEL > > > > > > 6/29/2020 10:22 > > > > > > 14:48:25 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. > > > > > > > > INC398747 > > > > > > HAIDN031 > > > > > > RUE CERAMIQUE > > > > > > Nord > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > B > > > > > > O&M_Fuel > > > > > > 6/29/2020 14:36 > > > > > > 10:34:25 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDN030 > > > > > > > > INC397441 > > > > > > HDC299 > > > > > > MAROUGE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/29/2020 17:13 > > > > > > 7:57:25 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged > > > > > > > > INC399013 > > > > > > HDC336 > > > > > > MADAME CY > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/29/2020 17:31 > > > > > > 7:39:25 > > > > > > Transmission > > > > > > Transmission (RAU failure) > > > > > > Faulty RAU at the far end HDC304. Spare part not yet available > > > > > > > > INC399113 > > > > > > HAIDO562 > > > > > > RUELLE_JUSTE_MARIANI > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 6/29/2020 18:37 > > > > > > 6:33:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Site is located in a private house, no access at night ETA:7:00AM > > > > > > > > INC399115 > > > > > > HAIDO155 > > > > > > LE_LAMBI > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 6/29/2020 18:40 > > > > > > 6:30:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team can't get back to the site due unsafe area/ETA:6:45AM > > > > > > > > INC399115 > > > > > > HAIDO515 > > > > > > GRANDE_SALINE/ LE LAMBI > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > A > > > > > > Talkpool > > > > > > 6/29/2020 18:40 > > > > > > 6:30:25 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HAIDO155 > > > > > > > > INC399028 > > > > > > HDO175 > > > > > > VILLAGE_DE_DIEU > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 6/29/2020 18:47 > > > > > > 6:23:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > site is located in a red zone area, team will try to reach the site in the morning. ETA 08:00AM > > > > > > > > INC399122 > > > > > > HAIDO548 > > > > > > SANTO_8 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 6/29/2020 19:05 > > > > > > 6:05:25 > > > > > > RBS > > > > > > RBS Fault (Indeterminate) > > > > > > No power issue found, TX team is requested, ETA not yet provided. Access issue follow up is ongoing > > > > > > > > INC399031 > > > > > > HDC318 > > > > > > ROY_CANNOT > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/29/2020 19:10 > > > > > > 6:00:25 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged > > > > > > > > INC399031 > > > > > > HDC346 > > > > > > LOBELVY > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/29/2020 19:10 > > > > > > 6:00:25 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > The site will be back in service once the issue solved at HDC318 > > > > > > > > INC399136 > > > > > > HDS325 > > > > > > SAUFI > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 6/29/2020 20:10 > > > > > > 5:00:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Portable Genset is out of fuel, follow up is ongoing with TP Team > > > > > > > > INC399046 > > > > > > HDO124 > > > > > > THOMASSIN_32 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > O&M Fuel > > > > > > 6/29/2020 20:11 > > > > > > 4:59:25 > > > > > > Fuel > > > > > > Generator failure (Fuel issue) > > > > > > Fuel team is informed 06/30/2020 12:55AM ETR to be provided. > > > > > > > > INC398567 > > > > > > HDC334 > > > > > > BAS-SELP?TRE > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/29/2020 20:52 > > > > > > 4:18:25 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged > > > > > > > > INC398499 > > > > > > HDC332 > > > > > > TI FOND > > > > > > Centre > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/29/2020 21:24 > > > > > > 3:46:25 > > > > > > Power > > > > > > Power Failure (Solar System failure) > > > > > > Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged > > > > > > > > INC399059 > > > > > > HAIDO250 > > > > > > COKTO > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/29/2020 21:38 > > > > > > 3:32:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > team cannot reach the site due to unsafe area, ETA 07;00AM > > > > > > > > INC399161 > > > > > > HAIGA112 > > > > > > CORAIL > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 6/29/2020 22:14 > > > > > > 2:56:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Due to the rain in the area, team cannot reach the site now. ETA is expected > > > > > > > > INC399162 > > > > > > HDO070 > > > > > > DELMAS_75_BRUTUS > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > Talkpool > > > > > > 6/29/2020 22:32 > > > > > > 2:38:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Private property, access will be available at 7:30 AM > > > > > > > > INC399163 > > > > > > COW075 > > > > > > HAVEN_COW > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > Talkpool > > > > > > 6/29/2020 22:38 > > > > > > 2:32:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is informed, ETA: 1:40AM. > > > > > > > > INC399164 > > > > > > HDO585 > > > > > > RLLE_DECOUVERTE_MARTISSANT2A_COW > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > A > > > > > > Talkpool > > > > > > 6/29/2020 22:44 > > > > > > 2:26:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > team cannot reach the site due to unsafe area, ETA 07;00AM > > > > > > > > INC399175 > > > > > > HDO089 > > > > > > CITE_ETERNEL > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G > > > > > > B > > > > > > Talkpool > > > > > > 6/29/2020 23:32 > > > > > > 1:38:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > team cannot reach the site due to unsafe area, ETA 07;00AM > > > > > > > > INC399176 > > > > > > HAIGA138 > > > > > > KFOU_DEZOMO_DAME MARIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 6/29/2020 23:39 > > > > > > 1:31:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Portable Genset is out of fuel, follow up is ongoing with TP Team > > > > > > > > INC399183 > > > > > > HDS016 > > > > > > LOCADIE > > > > > > Sud-Est > > > > > > Ericsson > > > > > > 2G > > > > > > C > > > > > > Talkpool > > > > > > 6/30/2020 0:10 > > > > > > 1:00:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is informed, ETA to be provided. > > > > > > > > INC399184 > > > > > > HDO511 > > > > > > JACKET_TOTO_II > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE+TDD > > > > > > A > > > > > > Talkpool > > > > > > 6/30/2020 0:30 > > > > > > 0:40:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is informed, ETA not yet available. > > > > > > > > INC399184 > > > > > > HDO698 > > > > > > PV CLUB_COW > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 6/30/2020 0:30 > > > > > > 0:40:25 > > > > > > Dependent > > > > > > Affected by the power issue at the main site > > > > > > Affected by HDO511 > > > > > > > > INC399087 > > > > > > HDO364 > > > > > > LEOGANE_LIBERTE > > > > > > Ouest > > > > > > Ericsson > > > > > > 2G+3G > > > > > > C > > > > > > Talkpool > > > > > > 6/30/2020 0:42 > > > > > > 0:28:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Team is informed, ETA to be provided. > > > > > > > > INC399165 > > > > > > HAIGA058 > > > > > > STENIO_VINCENT_JEREMIE > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G+LTE > > > > > > A > > > > > > Talkpool > > > > > > 6/30/2020 0:48 > > > > > > 0:22:25 > > > > > > Power > > > > > > Generator failure (Indeterminate) > > > > > > Owner stopped the genset due to noise, he will restart it in the morning > > > > > > > > > > > > Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > Site_ID > > > > > > Site_Name > > > > > > Department > > > > > > Vendor > > > > > > Technology > > > > > > Class > > > > > > Date/time down > > > > > > Fault Type > > > > > > Problem Summary > > > > > > Assigned Group > > > > > > Expected Resolution Time > > > > > > > > INC263407 > > > > > > HAIDO503 > > > > > > RUE_TIREMAS > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 16-Sep-19 > > > > > > Security_Access > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC336469 > > > > > > HDO106 > > > > > > MAGASIN_LAKAY > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 15-Feb-20 > > > > > > Security_Access > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC338777 > > > > > > HDO221 > > > > > > 4_AVE_BOLOSSE > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G+3G > > > > > > B > > > > > > 20-Feb-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Huawei installation is ongoing. ETR not yet available > > > > > > Huawei > > > > > > No ETR yet > > > > > > > > INC345624 > > > > > > HGA045 > > > > > > MORNE FEVRE > > > > > > Nippes > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 7-Mar-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Escalated to talkpool . ETR not yet available > > > > > > Talkpool > > > > > > No ETR yet > > > > > > > > INC369781 > > > > > > HAIGA146 > > > > > > JEREMIE > > > > > > Grande-Anse > > > > > > Ericsson > > > > > > 2G+3G > > > > > > C > > > > > > 30-Apr-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC373673 > > > > > > HDS199 > > > > > > CHERETTE > > > > > > Sud > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 9-May-20 > > > > > > Security_Access > > > > > > To be included with Fuel department for Special Operation > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC376862 > > > > > > HDO578 > > > > > > RUE_DEESSE_IMP_JOB > > > > > > Port-au-Prince > > > > > > Ericsson > > > > > > 2G > > > > > > D > > > > > > 15-May-20 > > > > > > Security_Access > > > > > > Access issue sorted out. Escalated to fuel . ETR not yet available > > > > > > O&M FUEL > > > > > > No ETR yet > > > > > > > > INC371981 > > > > > > HDO556 > > > > > > FORT_MERCREDI_RTE_DES_DALLES > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 5-May-20 > > > > > > Security_Access > > > > > > Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC379925 > > > > > > HDO607 > > > > > > MARTISSANT_1 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 22-May-20 > > > > > > Security_Access > > > > > > Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC386662 > > > > > > HDO617 > > > > > > HASCO > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 5-Jun-20 > > > > > > Security_Access > > > > > > Repeated high Fuel Theft > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO211 > > > > > > RUE_DES_FRONTS_FORTS > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Access blocked by the bandits, Security team is informed > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC387502 > > > > > > HDO683 > > > > > > BEL AIR > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > B > > > > > > 6-Jun-20 > > > > > > Security_Access > > > > > > Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390129 > > > > > > HAIGA064 > > > > > > LATOBOLIER > > > > > > Grande-Anse > > > > > > ZTE > > > > > > 2G+3G > > > > > > C > > > > > > 11-Jun-20 > > > > > > Security_Access > > > > > > Site is halted due constant theft. Security to investigate > > > > > > Security > > > > > > No ETR yet > > > > > > > > INC390300 > > > > > > HDO546 > > > > > > CHARLES_BELAIR_DELMAS33 > > > > > > Port-au-Prince > > > > > > Huawei > > > > > > 2G+3G+LTE > > > > > > A > > > > > > 12-Jun-20 > > > > > > Acquisition > > > > > > Access is blocked by owner due to payment issue > > > > > > Acquisition > > > > > > No ETR yet > > > > > > > > INC394382 > > > > > > HDO636 > > > > > > MARIANI_15_RUE_RIGAUD > > > > > > Port-au-Prince > > > > > > ZTE > > > > > > 2G+3G > > > > > > B > > > > > > 20-Jun-20 > > > > > > Digicel > > > > > > Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. > > > > > > Digicel > > > > > > No ETR yet > > > > > > > > > > > > Yours faithfully, > > > > Noc Team > > NETWORK OPERATION CENTER > > Unigestion Holding S.A, Digicel? Haiti > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > Notice of Confidentiality: > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > -- > Powertt mailing list > Powertt at tpmanagementsa.com > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From leveque.karl-sebastien at tpmanagementsa.com Mon Jun 29 23:40:01 2020 From: leveque.karl-sebastien at tpmanagementsa.com (K. SEBASTIAN LEVEQUE) Date: Tue, 30 Jun 2020 01:40:01 -0400 Subject: [Rantt] [Powertt] NOC hourly report at 1:00 AM In-Reply-To: <3b1e7563-37ae-4ec9-8775-80e4141ce050@edison.tech> References: <3b1e7563-37ae-4ec9-8775-80e4141ce050@edison.tech> Message-ID: <4ad49289-a47b-484f-a853-0cf79418f2d2@edison.tech> Adding: HDS016 ETA: 3:10AM On Jun 30 2020, at 1:35 am, K. SEBASTIAN LEVEQUE wrote: > > Hi Noc team please receive the newest updates: > > > HDO364 ETA: 2:15AM > > HDO511 ETA: 2:30AM > > HGA112 Battery Faulty, no battery in the area to restart, team is looking for one now. > > HDS016 ETA: Dispatching. > > HDS241 ETA: 2:00AM > > > Best regards > > SEBASTIAN L. > > > On Jun 30 2020, at 1:14 am, Haiti Noc wrote: > > > > > > > Hello All, > > > > > > > > Received the NOC hourly report done at 1:00 AM. > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Class > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Class > > > > > > > > > > > > A > > > > > > > > > > > > B > > > > > > > > > > > > C > > > > > > > > > > > > D > > > > > > > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Total > > > > > > > > > > > > 9 > > > > > > > > > > > > 10 > > > > > > > > > > > > 9 > > > > > > > > > > > > 20 > > > > > > > > > > > > 48 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Technology > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Vendor > > > > > > > > > > > > 2G > > > > > > > > > > > > 3G > > > > > > > > > > > > LTE > > > > > > > > > > > > TDD > > > > > > > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 26 > > > > > > > > > > > > 6 > > > > > > > > > > > > 3 > > > > > > > > > > > > 0 > > > > > > > > > > > > 28 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > ZTE > > > > > > > > > > > > 10 > > > > > > > > > > > > 10 > > > > > > > > > > > > 4 > > > > > > > > > > > > 0 > > > > > > > > > > > > 10 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Huawei > > > > > > > > > > > > 10 > > > > > > > > > > > > 10 > > > > > > > > > > > > 7 > > > > > > > > > > > > 1 > > > > > > > > > > > > 10 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Network > > > > > > > > > > > > 46 > > > > > > > > > > > > 26 > > > > > > > > > > > > 14 > > > > > > > > > > > > 1 > > > > > > > > > > > > 48 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Sites off air by Reason > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Reason > > > > > > > > > > > > Power > > > > > > > > > > > > Fuel > > > > > > > > > > > > Fiber > > > > > > > > > > > > RAN > > > > > > > > > > > > Attached > > > > > > > > > > > > Total > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Total > > > > > > > > > > > > 35 > > > > > > > > > > > > 2 > > > > > > > > > > > > 0 > > > > > > > > > > > > 6 > > > > > > > > > > > > 5 > > > > > > > > > > > > 48 > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > > > > > > > Site_ID > > > > > > > > > > > > Site_Name > > > > > > > > > > > > Department > > > > > > > > > > > > Vendor > > > > > > > > > > > > Technology > > > > > > > > > > > > Class > > > > > > > > > > > > Assigned Group > > > > > > > > > > > > Date/time down > > > > > > > > > > > > Duration > > > > > > > > > > > > Fault Type > > > > > > > > > > > > Problem Summary > > > > > > > > > > > > Comments > > > > > > > > > > > > > > > > INC382098 > > > > > > > > > > > > HDO286 > > > > > > > > > > > > THEATRE NATIONAL > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > A > > > > > > > > > > > > Digicel > > > > > > > > > > > > 5/26/2020 21:25 > > > > > > > > > > > > 819:45:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. > > > > > > > > > > > > > > > > INC393539 > > > > > > > > > > > > HDN260 > > > > > > > > > > > > PREVAL > > > > > > > > > > > > Nord > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 3G > > > > > > > > > > > > B > > > > > > > > > > > > Digicel > > > > > > > > > > > > 6/18/2020 11:04 > > > > > > > > > > > > 278:06:25 > > > > > > > > > > > > RBS > > > > > > > > > > > > RBS Fault (Software Issue) > > > > > > > > > > > > 3G down due to license issue ,Concern follow up is ongoing by them > > > > > > > > > > > > > > > > INC394627 > > > > > > > > > > > > HDO137 > > > > > > > > > > > > DELMAS_2 > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > B > > > > > > > > > > > > Digicel > > > > > > > > > > > > 6/20/2020 19:38 > > > > > > > > > > > > 221:32:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Site repetitively sabotaged: Site expect to be recovered by EDH. > > > > > > > > > > > > > > > > INC395050 > > > > > > > > > > > > HDS256 > > > > > > > > > > > > CARREFOUR_VERNO_AQUIN > > > > > > > > > > > > Sud > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 3G > > > > > > > > > > > > B > > > > > > > > > > > > Digicel > > > > > > > > > > > > 6/21/2020 20:36 > > > > > > > > > > > > 196:34:25 > > > > > > > > > > > > RBS > > > > > > > > > > > > RBS Fault (RBS Software failure) > > > > > > > > > > > > License issue , concerned team has been informed > > > > > > > > > > > > > > > > INC395176 > > > > > > > > > > > > HDO363 > > > > > > > > > > > > TI GOAVE > > > > > > > > > > > > Ouest > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Digicel > > > > > > > > > > > > 6/22/2020 13:50 > > > > > > > > > > > > 179:20:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > DC converter faulty, follow up is ongoing. > > > > > > > > > > > > > > > > INC395923 > > > > > > > > > > > > HDN126 > > > > > > > > > > > > AUX_BORGNES > > > > > > > > > > > > Nord-Ouest > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > C > > > > > > > > > > > > Digicel > > > > > > > > > > > > 6/23/2020 13:22 > > > > > > > > > > > > 155:48:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > > > > > > > > > INC396904 > > > > > > > > > > > > HDN114 > > > > > > > > > > > > AUX PALMISTES > > > > > > > > > > > > Nord-Ouest > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/25/2020 9:00 > > > > > > > > > > > > 112:10:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Power Failure (Solar System failure) > > > > > > > > > > > > Solar system failed and batteries faulty. > > > > > > > > > > > > > > > > INC397677 > > > > > > > > > > > > HDC281 > > > > > > > > > > > > K-FOU_KADO > > > > > > > > > > > > Artibonite > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/26/2020 22:26 > > > > > > > > > > > > 74:44:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Inverter faulty in the HPU. ETR to be provided > > > > > > > > > > > > > > > > INC397752 > > > > > > > > > > > > HDS284 > > > > > > > > > > > > TI MACHE BOBO > > > > > > > > > > > > Sud-Est > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Digicel > > > > > > > > > > > > 6/27/2020 0:42 > > > > > > > > > > > > 72:28:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Access blocked by the owner for No payment by Digicel > > > > > > > > > > > > > > > > INC397778 > > > > > > > > > > > > HDC321 > > > > > > > > > > > > FOND_CHEVAL > > > > > > > > > > > > Centre > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/27/2020 6:54 > > > > > > > > > > > > 66:16:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator Failure (Engine broken) > > > > > > > > > > > > Engine broken. ETR to be provided by TP > > > > > > > > > > > > > > > > INC397915 > > > > > > > > > > > > HDS286 > > > > > > > > > > > > METEYER > > > > > > > > > > > > Sud-Est > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/27/2020 10:34 > > > > > > > > > > > > 62:36:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Radiator failure) > > > > > > > > > > > > Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet > > > > > > > > > > > > > > > > INC391030 > > > > > > > > > > > > HDN136 > > > > > > > > > > > > MARE_ROUGE > > > > > > > > > > > > Nord-Ouest > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Digicel > > > > > > > > > > > > 6/27/2020 12:17 > > > > > > > > > > > > 60:53:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. > > > > > > > > > > > > > > > > INC387691 > > > > > > > > > > > > HDS303 > > > > > > > > > > > > MARIGOT > > > > > > > > > > > > Sud-Est > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > B > > > > > > > > > > > > Digicel > > > > > > > > > > > > 6/27/2020 20:00 > > > > > > > > > > > > 53:10:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Power Failure (DC Converter Failure) > > > > > > > > > > > > DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. > > > > > > > > > > > > > > > > INC398142 > > > > > > > > > > > > HDN289 > > > > > > > > > > > > SAVANNE AU LAIT > > > > > > > > > > > > Nord-Est > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/27/2020 20:22 > > > > > > > > > > > > 52:48:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Power Failure (Indeterminate) > > > > > > > > > > > > Backup genset that was out of fuel will be moved to HDN245 that is prioritized, more update is expected for this site. > > > > > > > > > > > > > > > > INC398245 > > > > > > > > > > > > HAIDO251 > > > > > > > > > > > > FONTAMARA_ 35 > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > A > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/28/2020 3:00 > > > > > > > > > > > > 46:10:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > According to TP access is blocked by bandits claiming power connection . > > > > > > > > > > > > > > > > INC398558 > > > > > > > > > > > > HDC247 > > > > > > > > > > > > COUPE_A_LINDE > > > > > > > > > > > > Artibonite > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/28/2020 18:42 > > > > > > > > > > > > 30:28:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > The genset caught fire. More update will be sent once available for confirmation > > > > > > > > > > > > > > > > INC398516 > > > > > > > > > > > > HDO183 > > > > > > > > > > > > PELERIN_2 > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > C > > > > > > > > > > > > Digicel > > > > > > > > > > > > 6/28/2020 21:40 > > > > > > > > > > > > 27:30:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Access blocked by the watchman due to payment issue, concern team is informed, more update will be share 30/06/2020 > > > > > > > > > > > > > > > > INC398613 > > > > > > > > > > > > HDO335 > > > > > > > > > > > > PALMA > > > > > > > > > > > > Ouest > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/28/2020 21:42 > > > > > > > > > > > > 27:28:25 > > > > > > > > > > > > RBS > > > > > > > > > > > > Generator Failure (Faulty AVR) > > > > > > > > > > > > Faulty AVR, follow up is ongoing. ETR not provided yet. > > > > > > > > > > > > > > > > INC398624 > > > > > > > > > > > > HDS261 > > > > > > > > > > > > DAVY > > > > > > > > > > > > Sud > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 3:02 > > > > > > > > > > > > 22:08:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator Failure (Engine Knocking ) > > > > > > > > > > > > Engine knocking follow up is ongoing. ETR not provided yet. > > > > > > > > > > > > > > > > INC398516 > > > > > > > > > > > > HDO475 > > > > > > > > > > > > MORNE CALVAIRE_III > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 5:30 > > > > > > > > > > > > 19:40:25 > > > > > > > > > > > > Dependent > > > > > > > > > > > > Affected by the power issue at the main site > > > > > > > > > > > > Affected by HDO183 > > > > > > > > > > > > > > > > INC398747 > > > > > > > > > > > > HAIDN030 > > > > > > > > > > > > RUE_ FLAUBERT > > > > > > > > > > > > Nord > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > A > > > > > > > > > > > > O&M_Fuel > > > > > > > > > > > > 6/29/2020 8:27 > > > > > > > > > > > > 16:43:25 > > > > > > > > > > > > RBS > > > > > > > > > > > > Generator failure (Fuel issue) > > > > > > > > > > > > Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them > > > > > > > > > > > > > > > > INC398689 > > > > > > > > > > > > HGA043 > > > > > > > > > > > > PRINCEAU_L 'AZILE > > > > > > > > > > > > Nippes > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > O&M FUEL > > > > > > > > > > > > 6/29/2020 10:22 > > > > > > > > > > > > 14:48:25 > > > > > > > > > > > > Fuel > > > > > > > > > > > > Generator failure (Fuel issue) > > > > > > > > > > > > Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. > > > > > > > > > > > > > > > > INC398747 > > > > > > > > > > > > HAIDN031 > > > > > > > > > > > > RUE CERAMIQUE > > > > > > > > > > > > Nord > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > B > > > > > > > > > > > > O&M_Fuel > > > > > > > > > > > > 6/29/2020 14:36 > > > > > > > > > > > > 10:34:25 > > > > > > > > > > > > Dependent > > > > > > > > > > > > Affected by the power issue at the main site > > > > > > > > > > > > Affected by HDN030 > > > > > > > > > > > > > > > > INC397441 > > > > > > > > > > > > HDC299 > > > > > > > > > > > > MAROUGE > > > > > > > > > > > > Centre > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 17:13 > > > > > > > > > > > > 7:57:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Power Failure (Solar System failure) > > > > > > > > > > > > Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged > > > > > > > > > > > > > > > > INC399013 > > > > > > > > > > > > HDC336 > > > > > > > > > > > > MADAME CY > > > > > > > > > > > > Centre > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 17:31 > > > > > > > > > > > > 7:39:25 > > > > > > > > > > > > Transmission > > > > > > > > > > > > Transmission (RAU failure) > > > > > > > > > > > > Faulty RAU at the far end HDC304. Spare part not yet available > > > > > > > > > > > > > > > > INC399113 > > > > > > > > > > > > HAIDO562 > > > > > > > > > > > > RUELLE_JUSTE_MARIANI > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > B > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 18:37 > > > > > > > > > > > > 6:33:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Site is located in a private house, no access at night ETA:7:00AM > > > > > > > > > > > > > > > > INC399115 > > > > > > > > > > > > HAIDO155 > > > > > > > > > > > > LE_LAMBI > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > C > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 18:40 > > > > > > > > > > > > 6:30:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Team can't get back to the site due unsafe area/ETA:6:45AM > > > > > > > > > > > > > > > > INC399115 > > > > > > > > > > > > HAIDO515 > > > > > > > > > > > > GRANDE_SALINE/ LE LAMBI > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > A > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 18:40 > > > > > > > > > > > > 6:30:25 > > > > > > > > > > > > Dependent > > > > > > > > > > > > Affected by the power issue at the main site > > > > > > > > > > > > Affected by HAIDO155 > > > > > > > > > > > > > > > > INC399028 > > > > > > > > > > > > HDO175 > > > > > > > > > > > > VILLAGE_DE_DIEU > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > B > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 18:47 > > > > > > > > > > > > 6:23:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > site is located in a red zone area, team will try to reach the site in the morning. ETA 08:00AM > > > > > > > > > > > > > > > > INC399122 > > > > > > > > > > > > HAIDO548 > > > > > > > > > > > > SANTO_8 > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > B > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 19:05 > > > > > > > > > > > > 6:05:25 > > > > > > > > > > > > RBS > > > > > > > > > > > > RBS Fault (Indeterminate) > > > > > > > > > > > > No power issue found, TX team is requested, ETA not yet provided. Access issue follow up is ongoing > > > > > > > > > > > > > > > > INC399031 > > > > > > > > > > > > HDC318 > > > > > > > > > > > > ROY_CANNOT > > > > > > > > > > > > Centre > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 19:10 > > > > > > > > > > > > 6:00:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Power Failure (Solar System failure) > > > > > > > > > > > > Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged > > > > > > > > > > > > > > > > INC399031 > > > > > > > > > > > > HDC346 > > > > > > > > > > > > LOBELVY > > > > > > > > > > > > Centre > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 19:10 > > > > > > > > > > > > 6:00:25 > > > > > > > > > > > > Dependent > > > > > > > > > > > > Affected by the power issue at the main site > > > > > > > > > > > > The site will be back in service once the issue solved at HDC318 > > > > > > > > > > > > > > > > INC399136 > > > > > > > > > > > > HDS325 > > > > > > > > > > > > SAUFI > > > > > > > > > > > > Sud-Est > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > C > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 20:10 > > > > > > > > > > > > 5:00:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Portable Genset is out of fuel, follow up is ongoing with TP Team > > > > > > > > > > > > > > > > INC399046 > > > > > > > > > > > > HDO124 > > > > > > > > > > > > THOMASSIN_32 > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > A > > > > > > > > > > > > O&M Fuel > > > > > > > > > > > > 6/29/2020 20:11 > > > > > > > > > > > > 4:59:25 > > > > > > > > > > > > Fuel > > > > > > > > > > > > Generator failure (Fuel issue) > > > > > > > > > > > > Fuel team is informed 06/30/2020 12:55AM ETR to be provided. > > > > > > > > > > > > > > > > INC398567 > > > > > > > > > > > > HDC334 > > > > > > > > > > > > BAS-SELP?TRE > > > > > > > > > > > > Centre > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 20:52 > > > > > > > > > > > > 4:18:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Power Failure (Solar System failure) > > > > > > > > > > > > Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged > > > > > > > > > > > > > > > > INC398499 > > > > > > > > > > > > HDC332 > > > > > > > > > > > > TI FOND > > > > > > > > > > > > Centre > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 21:24 > > > > > > > > > > > > 3:46:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Power Failure (Solar System failure) > > > > > > > > > > > > Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged > > > > > > > > > > > > > > > > INC399059 > > > > > > > > > > > > HAIDO250 > > > > > > > > > > > > COKTO > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > A > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 21:38 > > > > > > > > > > > > 3:32:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > team cannot reach the site due to unsafe area, ETA 07;00AM > > > > > > > > > > > > > > > > INC399161 > > > > > > > > > > > > HAIGA112 > > > > > > > > > > > > CORAIL > > > > > > > > > > > > Grande-Anse > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > C > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 22:14 > > > > > > > > > > > > 2:56:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Due to the rain in the area, team cannot reach the site now. ETA is expected > > > > > > > > > > > > > > > > INC399162 > > > > > > > > > > > > HDO070 > > > > > > > > > > > > DELMAS_75_BRUTUS > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > B > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 22:32 > > > > > > > > > > > > 2:38:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Private property, access will be available at 7:30 AM > > > > > > > > > > > > > > > > INC399163 > > > > > > > > > > > > COW075 > > > > > > > > > > > > HAVEN_COW > > > > > > > > > > > > Sud > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 22:38 > > > > > > > > > > > > 2:32:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Team is informed, ETA: 1:40AM. > > > > > > > > > > > > > > > > INC399164 > > > > > > > > > > > > HDO585 > > > > > > > > > > > > RLLE_DECOUVERTE_MARTISSANT2A_COW > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > A > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 22:44 > > > > > > > > > > > > 2:26:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > team cannot reach the site due to unsafe area, ETA 07;00AM > > > > > > > > > > > > > > > > INC399175 > > > > > > > > > > > > HDO089 > > > > > > > > > > > > CITE_ETERNEL > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > B > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 23:32 > > > > > > > > > > > > 1:38:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > team cannot reach the site due to unsafe area, ETA 07;00AM > > > > > > > > > > > > > > > > INC399176 > > > > > > > > > > > > HAIGA138 > > > > > > > > > > > > KFOU_DEZOMO_DAME MARIE > > > > > > > > > > > > Grande-Anse > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > C > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/29/2020 23:39 > > > > > > > > > > > > 1:31:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Portable Genset is out of fuel, follow up is ongoing with TP Team > > > > > > > > > > > > > > > > INC399183 > > > > > > > > > > > > HDS016 > > > > > > > > > > > > LOCADIE > > > > > > > > > > > > Sud-Est > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > C > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/30/2020 0:10 > > > > > > > > > > > > 1:00:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Team is informed, ETA to be provided. > > > > > > > > > > > > > > > > INC399184 > > > > > > > > > > > > HDO511 > > > > > > > > > > > > JACKET_TOTO_II > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE+TDD > > > > > > > > > > > > A > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/30/2020 0:30 > > > > > > > > > > > > 0:40:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Team is informed, ETA not yet available. > > > > > > > > > > > > > > > > INC399184 > > > > > > > > > > > > HDO698 > > > > > > > > > > > > PV CLUB_COW > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > C > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/30/2020 0:30 > > > > > > > > > > > > 0:40:25 > > > > > > > > > > > > Dependent > > > > > > > > > > > > Affected by the power issue at the main site > > > > > > > > > > > > Affected by HDO511 > > > > > > > > > > > > > > > > INC399087 > > > > > > > > > > > > HDO364 > > > > > > > > > > > > LEOGANE_LIBERTE > > > > > > > > > > > > Ouest > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > C > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/30/2020 0:42 > > > > > > > > > > > > 0:28:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Team is informed, ETA to be provided. > > > > > > > > > > > > > > > > INC399165 > > > > > > > > > > > > HAIGA058 > > > > > > > > > > > > STENIO_VINCENT_JEREMIE > > > > > > > > > > > > Grande-Anse > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > A > > > > > > > > > > > > Talkpool > > > > > > > > > > > > 6/30/2020 0:48 > > > > > > > > > > > > 0:22:25 > > > > > > > > > > > > Power > > > > > > > > > > > > Generator failure (Indeterminate) > > > > > > > > > > > > Owner stopped the genset due to noise, he will restart it in the morning > > > > > > > > > > > > > > > > > > > > > > > > > > Sites Temporary Halted site due to not able to resolve issue > > > > > > > > > > > > > > > > > > > > > > > > Sites-out of service > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Ticket# > > > > > > > > > > > > Site_ID > > > > > > > > > > > > Site_Name > > > > > > > > > > > > Department > > > > > > > > > > > > Vendor > > > > > > > > > > > > Technology > > > > > > > > > > > > Class > > > > > > > > > > > > Date/time down > > > > > > > > > > > > Fault Type > > > > > > > > > > > > Problem Summary > > > > > > > > > > > > Assigned Group > > > > > > > > > > > > Expected Resolution Time > > > > > > > > > > > > > > > > INC263407 > > > > > > > > > > > > HAIDO503 > > > > > > > > > > > > RUE_TIREMAS > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > B > > > > > > > > > > > > 16-Sep-19 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support > > > > > > > > > > > > Security > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC336469 > > > > > > > > > > > > HDO106 > > > > > > > > > > > > MAGASIN_LAKAY > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > B > > > > > > > > > > > > 15-Feb-20 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. > > > > > > > > > > > > Security > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC338777 > > > > > > > > > > > > HDO221 > > > > > > > > > > > > 4_AVE_BOLOSSE > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > B > > > > > > > > > > > > 20-Feb-20 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > Access issue sorted out. Huawei installation is ongoing. ETR not yet available > > > > > > > > > > > > Huawei > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC345624 > > > > > > > > > > > > HGA045 > > > > > > > > > > > > MORNE FEVRE > > > > > > > > > > > > Nippes > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > B > > > > > > > > > > > > 7-Mar-20 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > Access issue sorted out. Escalated to talkpool . ETR not yet available > > > > > > > > > > > > Talkpool > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC369781 > > > > > > > > > > > > HAIGA146 > > > > > > > > > > > > JEREMIE > > > > > > > > > > > > Grande-Anse > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > C > > > > > > > > > > > > 30-Apr-20 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > To be included with Fuel department for Special Operation > > > > > > > > > > > > Security > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC373673 > > > > > > > > > > > > HDS199 > > > > > > > > > > > > CHERETTE > > > > > > > > > > > > Sud > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > 9-May-20 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > To be included with Fuel department for Special Operation > > > > > > > > > > > > Security > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC376862 > > > > > > > > > > > > HDO578 > > > > > > > > > > > > RUE_DEESSE_IMP_JOB > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Ericsson > > > > > > > > > > > > 2G > > > > > > > > > > > > D > > > > > > > > > > > > 15-May-20 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > Access issue sorted out. Escalated to fuel . ETR not yet available > > > > > > > > > > > > O&M FUEL > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC371981 > > > > > > > > > > > > HDO556 > > > > > > > > > > > > FORT_MERCREDI_RTE_DES_DALLES > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > C > > > > > > > > > > > > 5-May-20 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel > > > > > > > > > > > > Security > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC379925 > > > > > > > > > > > > HDO607 > > > > > > > > > > > > MARTISSANT_1 > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > A > > > > > > > > > > > > 22-May-20 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. > > > > > > > > > > > > Security > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC386662 > > > > > > > > > > > > HDO617 > > > > > > > > > > > > HASCO > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > B > > > > > > > > > > > > 5-Jun-20 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > Repeated high Fuel Theft > > > > > > > > > > > > Security > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC387502 > > > > > > > > > > > > HDO211 > > > > > > > > > > > > RUE_DES_FRONTS_FORTS > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > B > > > > > > > > > > > > 6-Jun-20 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > Access blocked by the bandits, Security team is informed > > > > > > > > > > > > Security > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC387502 > > > > > > > > > > > > HDO683 > > > > > > > > > > > > BEL AIR > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > B > > > > > > > > > > > > 6-Jun-20 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed > > > > > > > > > > > > Security > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC390129 > > > > > > > > > > > > HAIGA064 > > > > > > > > > > > > LATOBOLIER > > > > > > > > > > > > Grande-Anse > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > C > > > > > > > > > > > > 11-Jun-20 > > > > > > > > > > > > Security_Access > > > > > > > > > > > > Site is halted due constant theft. Security to investigate > > > > > > > > > > > > Security > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC390300 > > > > > > > > > > > > HDO546 > > > > > > > > > > > > CHARLES_BELAIR_DELMAS33 > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > Huawei > > > > > > > > > > > > 2G+3G+LTE > > > > > > > > > > > > A > > > > > > > > > > > > 12-Jun-20 > > > > > > > > > > > > Acquisition > > > > > > > > > > > > Access is blocked by owner due to payment issue > > > > > > > > > > > > Acquisition > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > INC394382 > > > > > > > > > > > > HDO636 > > > > > > > > > > > > MARIANI_15_RUE_RIGAUD > > > > > > > > > > > > Port-au-Prince > > > > > > > > > > > > ZTE > > > > > > > > > > > > 2G+3G > > > > > > > > > > > > B > > > > > > > > > > > > 20-Jun-20 > > > > > > > > > > > > Digicel > > > > > > > > > > > > Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. > > > > > > > > > > > > Digicel > > > > > > > > > > > > No ETR yet > > > > > > > > > > > > > > > > > > > > > > > > > > Yours faithfully, > > > > > > > > Noc Team > > > > NETWORK OPERATION CENTER > > > > Unigestion Holding S.A, Digicel? Haiti > > > > +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com (mailto:haiti.noc at digicelgroup.com) > > > > # 151, Angle Ave. Jean Paul II & Imp. Duverger > > > > Port-au-Prince, HAITI | P.O Box. 15516 > > > > > > > > > > > > > > > > > > > > > > Notice of Confidentiality: > > > > > > The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. > > > > > > -- > > > > Powertt mailing list > > > > Powertt at tpmanagementsa.com > > > > http://tpmanagementsa.com/mailman/listinfo/powertt_tpmanagementsa.com > > > > > -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: not available URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 00:57:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 06:57:10 +0000 Subject: [Rantt] PROBLEM REPORT (OPEN): HDO350 (Merger) | Down with 5 other sites for power issue Message-ID: Dear all, The purpose of this message is to notify you that HDO350 (Merger) is down with 5 other sites for power issue since 2:16 AM. No ETA available yet from Talkpool. Reference: INC399092 Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration INC399092 HDO350 MERGER Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 0:37:45 INC399092 HDO387 RUE SAINTILLUS_TERRE BLANCHE Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 0:37:45 INC399092 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 0:37:45 INC399092 HDO368 MORNE_GAUDER Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 2:16 0:37:45 INC399092 HDO347 ZORANJE Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 0:37:45 INC399092 HDO436 MICHAUD Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 0:37:45 Regards... Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Email-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 11451 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 01:16:59 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 07:16:59 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (03:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 03:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 533:02:15 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 409:50:15 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 283:53:15 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 160:52:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 116:54:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 115:26:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 112:56:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 89:16:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 88:52:15 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 82:16:15 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 28:40:15 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 23:38:15 RBS RBS Fault (RUS failure) RUS01B3 Faulty spare requested , ETR to be provided INC398987 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/29/2020 5:40 21:36:15 Transmission Transmission (Indeterminate) Two DUGs Has been changed, they are not ok, team will check another tomorrow morning. ETA: 7:15AM INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/29/2020 10:02 17:14:15 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399139 HDS002 LAN_MANDOU Sud-Est Ericsson 3G A Talkpool 6/29/2020 20:20 6:56:15 RBS RBS Fault (Indeterminate) Spare fiber need, Spare fiber cable 50 m requested, New update to be shared once available. INC399155 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 6/29/2020 21:30 5:46:15 RBS RBS Fault (Indeterminate) Spare fiber need, Spare requested, New update to be shared once available. INC399060 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/29/2020 23:05 4:11:15 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC399179 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 6/29/2020 23:46 3:30:15 RBS RBS Fault (Indeterminate) Inverter shut down in the HPU, TX Team will restart it this morning, ETA:7:20AM. INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 3:06:15 RBS RBS Fault (Indeterminate) Tx team has been informed. ETA: 6:00AM INC399088 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/30/2020 0:10 3:06:15 RBS RBS Fault (Indeterminate) Team is informed, ETA: 5:00AM INC399185 HDN215 ST_RAPHAEL Nord Ericsson 2G B Talkpool 6/30/2020 1:01 2:15:15 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 01:35:39 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 07:35:39 +0000 Subject: [Rantt] NOC hourly report at 03:00 AM Message-ID: Hello All, Received the NOC hourly report done at 03:00 AM. Sites off air by Class Class A B C D Total Total 15 12 9 21 57 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 8 3 0 37 ZTE 10 10 4 0 10 Huawei 10 10 7 1 10 Network 55 28 14 1 57 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 38 2 0 6 11 57 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 822:09:55 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 280:30:55 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 223:56:55 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 198:58:55 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 181:44:55 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 158:12:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 114:34:55 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 77:08:55 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 74:52:55 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 68:40:55 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 65:00:55 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 63:17:55 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 55:34:55 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 55:12:55 Power Power Failure (Indeterminate) Genset will be delivered today. ETA: Not yet available INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 48:34:55 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 32:52:55 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 29:54:55 Power Generator failure (Indeterminate) Access blocked by the watchman due to payment issue, concern team is informed, more update will be share 30/06/2020 INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 29:52:55 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 24:32:55 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 22:04:55 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 19:07:55 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 6/29/2020 10:22 17:12:55 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 12:58:55 Dependent Affected by the power issue at the main site Affected by HDN030 INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 10:21:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 10:03:55 Transmission Transmission (RAU failure) Faulty RAU at the far end HDC304. Spare part not yet available INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 8:57:55 Power Generator failure (Indeterminate) Site is located in a private house, no access at night ETA:7:00AM INC399115 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 6/29/2020 18:40 8:54:55 Power Generator failure (Indeterminate) Team can't get back to the site due unsafe area/ETA:6:45AM INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G A Talkpool 6/29/2020 18:40 8:54:55 Dependent Affected by the power issue at the main site Affected by HAIDO155 INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 8:47:55 Power Generator failure (Indeterminate) site is located in a red zone area, team will try to reach the site in the morning. ETA 08:00AM INC399122 HAIDO548 SANTO_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 19:05 8:29:55 RBS RBS Fault (Indeterminate) No power issue found, TX team is requested, ETA not yet provided. Access issue follow up is ongoing INC399031 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/29/2020 19:10 8:24:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399031 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/29/2020 19:10 8:24:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 7:24:55 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/29/2020 20:11 7:23:55 Fuel Generator failure (Fuel issue) Fuel team is informed 06/30/2020 12:55AM ETR to be provided. INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/29/2020 20:52 6:42:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/29/2020 21:24 6:10:55 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399059 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/29/2020 21:38 5:56:55 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399161 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 22:14 5:20:55 Power Generator failure (Indeterminate) No starter battery on site, Team will lend one in the area, ETA: 3:15 AM. INC399162 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 22:32 5:02:55 Power Generator failure (Indeterminate) Private property, access will be available at 7:30 AM INC399163 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 6/29/2020 22:38 4:56:55 Power Generator failure (Indeterminate) Access issue, Inspector has been informed to making follow up. INC399164 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Ericsson 2G+3G A Talkpool 6/29/2020 22:44 4:50:55 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399175 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 6/29/2020 23:32 4:02:55 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399176 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 23:39 3:55:55 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 3:24:55 Power Generator failure (Indeterminate) Team is informed, ETA: 3:15AM. INC399184 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/30/2020 0:30 3:04:55 Power Generator failure (Indeterminate) Team is informed,ETA:3:30PM. INC399184 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/30/2020 0:30 3:04:55 Dependent Affected by the power issue at the main site Affected by HDO511 INC399087 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G C Talkpool 6/30/2020 0:42 2:52:55 Power Generator failure (Indeterminate) Access issue, Inspector has been informed to making follow up. INC399165 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE A Talkpool 6/30/2020 0:48 2:46:55 Power Generator failure (Indeterminate) Owner stopped the genset due to noise, he will restart it in the morning ETA: 7:15AM INC399089 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/30/2020 1:34 2:00:55 Power Power Failure (Indeterminate) Portable genset out of fuel. Follow up will be made by Talkpool team for rescuing. ETR: To be provided INC399089 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 1:34 2:00:55 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN245 INC399091 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 6/30/2020 1:54 1:40:55 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h00 AM INC399092 HDO350 MERGER Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 1:18:55 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC399092 HDO387 RUE SAINTILLUS_TERRE BLANCHE Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 1:18:55 Dependent Affected by the power issue at the main site Affected by HDO350 INC399092 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 1:18:55 Dependent Affected by the power issue at the main site Affected by HDO350 INC399092 HDO368 MORNE_GAUDER Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 2:16 1:18:55 Dependent Affected by the power issue at the main site Affected by HDO350 INC399092 HDO347 ZORANJE Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 1:18:55 Dependent Affected by the power issue at the main site Affected by HDO350 INC399092 HDO436 MICHAUD Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 1:18:55 Dependent Affected by the power issue at the main site Affected by HDO350 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 02:18:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 08:18:46 +0000 Subject: [Rantt] NOC hourly report at 04:00 AM Message-ID: Hello All, Received the NOC hourly report done at 04:00 AM. Sites off air by Class Class A B C D Total Total 17 13 10 21 61 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 8 3 0 37 ZTE 10 10 4 0 10 Huawei 14 14 11 1 14 Network 59 32 18 1 61 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 42 2 0 6 11 61 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 822:53:13 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 281:14:13 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 224:40:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 199:42:13 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 182:28:13 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 158:56:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 115:18:13 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 77:52:13 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 75:36:13 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 69:24:13 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 65:44:13 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 64:01:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 56:18:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 55:56:13 Power Power Failure (Indeterminate) Genset will be delivered today. ETA: Not yet available INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 49:18:13 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 33:36:13 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 30:38:13 Power Generator failure (Indeterminate) Access blocked by the watchman due to payment issue, concern team is informed, more update will be share 30/06/2020 INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 30:36:13 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 25:16:13 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 22:48:13 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 19:51:13 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 6/29/2020 10:22 17:56:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 13:42:13 Dependent Affected by the power issue at the main site Affected by HDN030 INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 11:05:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 10:47:13 Transmission Transmission (RAU failure) Faulty RAU at the far end HDC304. Spare part not yet available INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 9:41:13 Power Generator failure (Indeterminate) Site is located in a private house, no access at night ETA:7:00AM INC399115 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 6/29/2020 18:40 9:38:13 Power Generator failure (Indeterminate) Team can't get back to the site due unsafe area/ETA:6:45AM INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G A Talkpool 6/29/2020 18:40 9:38:13 Dependent Affected by the power issue at the main site Affected by HAIDO155 INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 9:31:13 Power Generator failure (Indeterminate) site is located in a red zone area, team will try to reach the site in the morning. ETA 08:00AM INC399122 HAIDO548 SANTO_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 19:05 9:13:13 RBS RBS Fault (Indeterminate) No power issue found, TX team is requested, ETA not yet provided. Access issue follow up is ongoing INC399031 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/29/2020 19:10 9:08:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399031 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/29/2020 19:10 9:08:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 8:08:13 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/29/2020 20:11 8:07:13 Fuel Generator failure (Fuel issue) Fuel team is informed 06/30/2020 12:55AM ETR to be provided. INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/29/2020 20:52 7:26:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/29/2020 21:24 6:54:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399059 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/29/2020 21:38 6:40:13 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399161 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 22:14 6:04:13 Power Generator failure (Indeterminate) Team is waiting for Access INC399162 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 22:32 5:46:13 Power Generator failure (Indeterminate) Private property, access will be available at 7:30 AM INC399163 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 6/29/2020 22:38 5:40:13 Power Generator failure (Indeterminate) Access issue, Inspector has been informed to making follow up. INC399164 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Ericsson 2G+3G A Talkpool 6/29/2020 22:44 5:34:13 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399175 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 6/29/2020 23:32 4:46:13 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399176 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 23:39 4:39:13 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 4:08:13 Power Generator failure (Indeterminate) Team is working on site INC399184 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/30/2020 0:30 3:48:13 Power Generator failure (Indeterminate) Team is on site waiting for access INC399184 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/30/2020 0:30 3:48:13 Dependent Affected by the power issue at the main site Affected by HDO511 INC399087 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G C Talkpool 6/30/2020 0:42 3:36:13 Power Generator failure (Indeterminate) Access issue, Inspector has been informed to making follow up. INC399165 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE A Talkpool 6/30/2020 0:48 3:30:13 Power Generator failure (Indeterminate) Owner stopped the genset due to noise, he will restart it in the morning INC399186 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 0:58 3:20:13 Power Generator failure (Indeterminate) TP is not manage his team to reach the site. INC399089 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/30/2020 1:34 2:44:13 Power Power Failure (Indeterminate) Portable genset out of fuel. Follow up will be made by Talkpool team for rescuing. ETR: To be provided INC399089 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 1:34 2:44:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN245 INC399091 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 6/30/2020 1:54 2:24:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 05h00 AM INC399192 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/30/2020 1:57 2:21:13 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399092 HDO350 MERGER Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 2:02:13 Power Generator failure (Indeterminate) Team is informed, ETA: 5:30AM INC399092 HDO387 RUE SAINTILLUS_TERRE BLANCHE Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 2:02:13 Dependent Affected by the power issue at the main site Affected by HDO350 INC399092 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 2:02:13 Dependent Affected by the power issue at the main site Affected by HDO350 INC399092 HDO368 MORNE_GAUDER Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 2:16 2:02:13 Dependent Affected by the power issue at the main site Affected by HDO350 INC399092 HDO347 ZORANJE Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 2:02:13 Dependent Affected by the power issue at the main site Affected by HDO350 INC399092 HDO436 MICHAUD Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 2:02:13 Dependent Affected by the power issue at the main site Affected by HDO350 INC399169 HDO697 REIMBOLD_MIC Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/30/2020 2:38 1:40:13 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. INC399195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 2:57 1:21:13 Power Generator failure (Indeterminate) Team is informed, ETA not yet available. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 04:46:32 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 10:46:32 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (6:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 6:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 536:31:17 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 413:19:17 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 287:22:17 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 164:21:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 120:23:17 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 118:55:17 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 116:25:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 92:45:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 92:21:17 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 85:45:17 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 32:09:17 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 27:07:17 RBS RBS Fault (RUS failure) RUS01B3 Faulty spare requested , ETR to be provided INC398987 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/29/2020 5:40 25:05:17 Transmission Transmission (Indeterminate) Two DUGs Has been changed, they are not ok, team will check another tomorrow morning. ETA: 7:15AM INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/29/2020 10:02 20:43:17 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399139 HDS002 LAN_MANDOU Sud-Est Ericsson 3G A Talkpool 6/29/2020 20:20 10:25:17 RBS RBS Fault (Indeterminate) Spare fiber need, Spare fiber cable 50 m requested, New update to be shared once available. INC399155 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 6/29/2020 21:30 9:15:17 RBS RBS Fault (Indeterminate) Spare fiber need, Spare requested, New update to be shared once available. INC399060 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/29/2020 23:05 7:40:17 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC399179 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 6/29/2020 23:46 6:59:17 RBS RBS Fault (Indeterminate) Inverter shut down in the HPU, TX Team will restart it this morning, ETA:7:20AM. INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 6:35:17 RBS RBS Fault (Indeterminate) Tx team has been informed. ETA: 6:20AM INC399088 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/30/2020 0:10 6:35:17 RBS RBS Fault (Indeterminate) RUS01B3 needed, Spare not yet available. INC399185 HDN215 ST_RAPHAEL Nord Ericsson 2G B Talkpool 6/30/2020 1:01 5:44:17 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h30 AM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 05:13:31 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 11:13:31 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 30th, 2020 till 7:00 AM Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 30th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 202:29:13 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 825:40:13 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 284:01:13 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 227:27:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 185:15:13 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 161:43:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 118:05:13 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 80:39:13 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 78:23:13 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 72:11:13 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 68:31:13 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 66:48:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 59:05:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 58:43:13 Power Power Failure (Indeterminate) Genset will be delivered today. ETA: Not yet available INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 52:05:13 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 36:23:13 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 33:25:13 Power Generator failure (Indeterminate) Access blocked by the watchman due to payment issue, concern team is informed, more update will be share 30/06/2020 INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 33:23:13 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 28:03:13 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 25:35:13 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 22:38:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 6/29/2020 10:22 20:43:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 16:29:13 Dependent Affected by the power issue at the main site Affected by HDN030 INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 13:52:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 13:34:13 Transmission Transmission (RAU failure) Faulty RAU at the far end HDC304. Spare part not yet available INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 12:28:13 Power Generator failure (Indeterminate) Site is located in a private house, no access at night ETA:7:00AM INC399115 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 6/29/2020 18:40 12:25:13 Power Generator failure (Indeterminate) Team can't get back to the site due unsafe area/ETA:6:45AM INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G A Talkpool 6/29/2020 18:40 12:25:13 Dependent Affected by the power issue at the main site Affected by HAIDO155 INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 12:18:13 Power Generator failure (Indeterminate) site is located in a red zone area, team will try to reach the site in the morning. ETA 08:00AM INC399122 HAIDO548 SANTO_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 19:05 12:00:13 RBS RBS Fault (Indeterminate) No power issue found, TX team is requested, ETA not yet provided. Access issue follow up is ongoing INC399031 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/29/2020 19:10 11:55:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399031 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/29/2020 19:10 11:55:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 10:55:13 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/29/2020 20:11 10:54:13 Fuel Generator failure (Fuel issue) Fuel team is informed 06/30/2020 12:55AM ETR to be provided. INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/29/2020 20:52 10:13:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/29/2020 21:24 9:41:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399059 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/29/2020 21:38 9:27:13 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399161 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 22:14 8:51:13 Power Generator failure (Indeterminate) Team is working on site. INC399162 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 22:32 8:33:13 Power Generator failure (Indeterminate) Private property, access will be available at 7:30 AM INC399164 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Ericsson 2G+3G A Talkpool 6/29/2020 22:44 8:21:13 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399175 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 6/29/2020 23:32 7:33:13 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399176 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 23:39 7:26:13 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 6:55:13 Power Generator failure (Indeterminate) Lose compression, another team will reach the site for deeper diagnostic, ETA: 7:30AM INC399184 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/30/2020 0:30 6:35:13 Power Generator failure (Indeterminate) TP cannot provide any update INC399184 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/30/2020 0:30 6:35:13 Dependent Affected by the power issue at the main site Affected by HDO511 INC399087 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G C Talkpool 6/30/2020 0:42 6:23:13 Power Generator failure (Indeterminate) Team is working on site. INC399165 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE A Talkpool 6/30/2020 0:48 6:17:13 Power Generator failure (Indeterminate) Owner stopped the genset due to noise, he will restart it in the morning INC399186 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 0:58 6:07:13 Power Generator failure (Indeterminate) Team has a transportation issue, they will reach the site, ETA 07:00AM INC399089 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/30/2020 1:34 5:31:13 Power Power Failure (Indeterminate) Portable genset out of fuel. Follow up will be made by Talkpool team for rescuing. ETR: To be provided INC399089 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 1:34 5:31:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN245 INC399195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 2:57 4:08:13 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team INC399197 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G A Talkpool 6/30/2020 4:28 2:37:13 Power Generator failure (Indeterminate) Team is working on site. INC399199 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G A Talkpool 6/30/2020 4:49 2:16:13 Power Generator failure (Indeterminate) Team is informed, ETA: 7:20AM INC399305 HGA036 BANDACHITA Nippes Ericsson 2G A Talkpool 6/30/2020 5:34 1:31:13 Power Generator failure (Indeterminate) Team is informed, ETA: 7:50AM INC399209 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/30/2020 5:34 1:31:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h00 AM INC399209 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/30/2020 5:34 1:31:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC033 INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/30/2020 6:03 1:02:13 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/30/2020 6:06 0:59:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399216 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 6:43 0:22:13 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 536:51:13 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 413:39:13 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 287:42:13 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 164:41:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 120:43:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 119:15:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 116:45:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 93:05:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 92:41:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 86:05:13 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 32:29:13 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 27:27:13 RBS RBS Fault (RUS failure) RUS01B3 Faulty spare requested , ETR to be provided INC398987 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/29/2020 5:40 25:25:13 Transmission Transmission (Indeterminate) Two DUGs Has been changed, they are not ok, team will check another tomorrow morning. ETA: 7:15AM INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/29/2020 10:02 21:03:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399139 HDS002 LAN_MANDOU Sud-Est Ericsson 3G A Talkpool 6/29/2020 20:20 10:45:13 RBS RBS Fault (Indeterminate) Spare fiber need, Spare fiber cable 50 m requested, New update to be shared once available. INC399155 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 6/29/2020 21:30 9:35:13 RBS RBS Fault (Indeterminate) Spare fiber need, Spare requested, New update to be shared once available. INC399060 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/29/2020 23:05 8:00:13 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC399179 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 6/29/2020 23:46 7:19:13 RBS RBS Fault (Indeterminate) Inverter shut down in the HPU, TX Team will restart it this morning, ETA:7:20AM. INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 6:55:13 RBS RBS Fault (Indeterminate) Team is working on site INC399088 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/30/2020 0:10 6:55:13 RBS RBS Fault (Indeterminate) RUS01B3 needed, Spare not yet available. INC399185 HDN215 ST_RAPHAEL Nord Ericsson 2G B Talkpool 6/30/2020 1:01 6:04:13 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h30 AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC399092 HDO350 MERGER Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 6/30/2020 6:55 4:39:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Emergency button pressed Need to be justified Emergency button released then genset restarted with another battery INC399092 HDO387 RUE SAINTILLUS_TERRE BLANCHE Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 6/30/2020 6:55 4:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded back on air with the main site INC399092 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 2:16 6/30/2020 6:55 4:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded back on air with the main site INC399092 HDO368 MORNE_GAUDER Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 2:16 6/30/2020 6:55 4:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded back on air with the main site INC399092 HDO347 ZORANJE Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 6/30/2020 6:55 4:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded back on air with the main site INC399092 HDO436 MICHAUD Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 6/30/2020 6:55 4:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded back on air with the main site INC398983 HDC278 PELTAN Artibonite Ericsson 2G D Talkpool 6/29/2020 17:03 6/29/2020 19:26 2:23:00 4:00:00 Compliant Power Generator failure (Fan belt failure) High temperature due to broken fan belt OK The broken fan belt has been replaced then genset restarted INC398983 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/29/2020 17:03 6/29/2020 19:26 2:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC278 OK The site is back in service once the issue solved at HDC278 INC398986 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 6/29/2020 17:21 6/29/2020 20:28 3:07:00 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW frozen OK A power reset has been applied on it to get the issue solved INC399025 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 6/29/2020 18:42 6/29/2020 20:12 1:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC399025 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/29/2020 18:42 6/29/2020 20:12 1:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN111 OK The site is back in service once the issue solved at HDN111 INC399133 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/29/2020 20:02 6/29/2020 23:43 3:41:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure OK The genset has been restarted with an external battery INC399134 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G+3G A Talkpool 6/29/2020 20:06 6/29/2020 23:51 3:45:00 4:00:00 Compliant Transmission Transmission (Link failure) Planned work on the link SDH009-HDC259 OK Site is back in service once the PW done INC399134 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 6/29/2020 23:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC259 OK The site is back in service once the issue solved at HDC259 INC399134 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 6/29/2020 23:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC259 OK The site is back in service once the issue solved at HDC259 INC399134 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 6/29/2020 23:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC259 OK The site is back in service once the issue solved at HDC259 INC399091 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 6/30/2020 1:54 6/30/2020 4:32 2:38:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature on the working genset OK 1 gallon of coolant has been added then genset restarted INC398899 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/29/2020 16:58 6/29/2020 19:57 2:59:09 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Rescue performed and genset restarted INC399110 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 20:56 6/29/2020 22:45 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO457 Cascaded Site back on air with he main site INC399150 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/29/2020 20:56 6/29/2020 22:45 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO457 Cascaded Site back on air with he main site INC399150 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/29/2020 20:56 6/29/2020 22:45 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO457 Cascaded Site back on air with he main site INC399150 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/29/2020 20:56 6/29/2020 22:45 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO457 Cascaded Site back on air with he main site INC399150 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/29/2020 20:56 6/29/2020 22:45 1:49:00 4:00:00 Compliant Power Generator Failure (Under speed) Over voltage OK Over voltage found in the AVR. Reset alarm, Team fixed it from 240 to 230 Volts. INC398978 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 16:30 6/29/2020 23:28 6:58:09 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button pressed Need to be justified Team reset the alarm and restart INC399192 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/30/2020 1:57 6/30/2020 5:57 3:59:16 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC399044 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 6/29/2020 20:04 6/29/2020 21:04 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) DUW Frozen. OK up after DUW power reset INC399032 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 6/29/2020 19:20 6/29/2020 21:04 1:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC399026 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/29/2020 18:42 6/29/2020 22:11 3:29:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC399043 HDO435 ROBIN Ouest Huawei 2G+3G D Talkpool 6/29/2020 20:01 6/29/2020 23:55 3:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alarm cleared by itself INC399145 HDS310 LA_MONTAGNE Sud-Est Ericsson 2G A Talkpool 6/29/2020 20:43 6/29/2020 23:55 3:12:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) DTRU Faulty Ok DTRU has been replaced, site is up INC399208 HDS302 MACARY Sud-Est Ericsson 2G A Talkpool 6/30/2020 5:22 6/30/2020 6:00 0:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alarm cleared by itself INC399163 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 6/29/2020 22:38 6/30/2020 6:15 7:37:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC399065 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 6/29/2020 22:20 6/30/2020 1:12 2:52:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) DUG breaker tripped OK The breaker has been reset to solve the issue Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jun 30 06:21:03 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 30 Jun 2020 12:21:03 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 30th, 2020 till 7:00 AM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments, * HDC321 ? ENGINE KNOCKING. ASSESSMENT REPORT SUBMITTED. WAITING FOR GENSET APPROVAL * HDS286 ? TEAM ON THE WAY WITH RADIATOR. ETA 9:30AM * HDN289 ? ETA 10AM FOR GENSET SWAPPING * HDO155 ? TEAM WILL ARRIVE BY 8:40AM * HDO250 ? RESTORED * HGA112 ? RESTORED * HDO070 ? TEAM WORKING ON SITE * HDO089 - TEAM WAITING FOR ACCESS * HGA058 ? RESTORED * HDN245 ? RESTORED * HDS138 ? TEAM WAITING FOR ACCESS * HGA036 ? RESTORED * HDO259 - ETA 8:15AM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 30 June 2020 07:15 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this June 30th, 2020 till 7:00 AM Hi All, Kindly receive the NOC SITES REPORT updated for this June 30th, 2020 till 7:00 AM > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 202:29:13 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 825:40:13 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 284:01:13 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 227:27:13 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 185:15:13 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 161:43:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 118:05:13 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 80:39:13 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 78:23:13 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 72:11:13 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 68:31:13 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETR not provided yet INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 66:48:13 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 59:05:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 58:43:13 Power Power Failure (Indeterminate) Genset will be delivered today. ETA: Not yet available INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 52:05:13 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 36:23:13 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 33:25:13 Power Generator failure (Indeterminate) Access blocked by the watchman due to payment issue, concern team is informed, more update will be share 30/06/2020 INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 33:23:13 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 28:03:13 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 25:35:13 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 22:38:13 Fuel Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G D O&M FUEL 6/29/2020 10:22 20:43:13 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 16:29:13 Dependent Affected by the power issue at the main site Affected by HDN030 INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 13:52:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 13:34:13 Transmission Transmission (RAU failure) Faulty RAU at the far end HDC304. Spare part not yet available INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 12:28:13 Power Generator failure (Indeterminate) Site is located in a private house, no access at night ETA:7:00AM INC399115 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 6/29/2020 18:40 12:25:13 Power Generator failure (Indeterminate) Team can't get back to the site due unsafe area/ETA:6:45AM INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G A Talkpool 6/29/2020 18:40 12:25:13 Dependent Affected by the power issue at the main site Affected by HAIDO155 INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 12:18:13 Power Generator failure (Indeterminate) site is located in a red zone area, team will try to reach the site in the morning. ETA 08:00AM INC399122 HAIDO548 SANTO_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 19:05 12:00:13 RBS RBS Fault (Indeterminate) No power issue found, TX team is requested, ETA not yet provided. Access issue follow up is ongoing INC399031 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/29/2020 19:10 11:55:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399031 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/29/2020 19:10 11:55:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC318 INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 10:55:13 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/29/2020 20:11 10:54:13 Fuel Generator failure (Fuel issue) Fuel team is informed 06/30/2020 12:55AM ETR to be provided. INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/29/2020 20:52 10:13:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/29/2020 21:24 9:41:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399059 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/29/2020 21:38 9:27:13 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399161 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 22:14 8:51:13 Power Generator failure (Indeterminate) Team is working on site. INC399162 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 22:32 8:33:13 Power Generator failure (Indeterminate) Private property, access will be available at 7:30 AM INC399164 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Ericsson 2G+3G A Talkpool 6/29/2020 22:44 8:21:13 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399175 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 6/29/2020 23:32 7:33:13 Power Generator failure (Indeterminate) team cannot reach the site due to unsafe area, ETA 07;00AM INC399176 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 23:39 7:26:13 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 6:55:13 Power Generator failure (Indeterminate) Lose compression, another team will reach the site for deeper diagnostic, ETA: 7:30AM INC399184 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/30/2020 0:30 6:35:13 Power Generator failure (Indeterminate) TP cannot provide any update INC399184 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/30/2020 0:30 6:35:13 Dependent Affected by the power issue at the main site Affected by HDO511 INC399087 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G C Talkpool 6/30/2020 0:42 6:23:13 Power Generator failure (Indeterminate) Team is working on site. INC399165 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE A Talkpool 6/30/2020 0:48 6:17:13 Power Generator failure (Indeterminate) Owner stopped the genset due to noise, he will restart it in the morning INC399186 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 0:58 6:07:13 Power Generator failure (Indeterminate) Team has a transportation issue, they will reach the site, ETA 07:00AM INC399089 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/30/2020 1:34 5:31:13 Power Power Failure (Indeterminate) Portable genset out of fuel. Follow up will be made by Talkpool team for rescuing. ETR: To be provided INC399089 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 1:34 5:31:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDN245 INC399195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 2:57 4:08:13 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team INC399197 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G A Talkpool 6/30/2020 4:28 2:37:13 Power Generator failure (Indeterminate) Team is working on site. INC399199 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G A Talkpool 6/30/2020 4:49 2:16:13 Power Generator failure (Indeterminate) Team is informed, ETA: 7:20AM INC399305 HGA036 BANDACHITA Nippes Ericsson 2G A Talkpool 6/30/2020 5:34 1:31:13 Power Generator failure (Indeterminate) Team is informed, ETA: 7:50AM INC399209 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/30/2020 5:34 1:31:13 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h00 AM INC399209 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/30/2020 5:34 1:31:13 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC033 INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/30/2020 6:03 1:02:13 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/30/2020 6:06 0:59:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399216 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 6:43 0:22:13 Power Generator failure (Indeterminate) Team is informed, ETA not yet provided. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 536:51:13 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 413:39:13 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 287:42:13 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 164:41:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 120:43:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 119:15:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 116:45:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 93:05:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 92:41:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 86:05:13 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 32:29:13 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 27:27:13 RBS RBS Fault (RUS failure) RUS01B3 Faulty spare requested , ETR to be provided INC398987 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/29/2020 5:40 25:25:13 Transmission Transmission (Indeterminate) Two DUGs Has been changed, they are not ok, team will check another tomorrow morning. ETA: 7:15AM INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Talkpool 6/29/2020 10:02 21:03:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399139 HDS002 LAN_MANDOU Sud-Est Ericsson 3G A Talkpool 6/29/2020 20:20 10:45:13 RBS RBS Fault (Indeterminate) Spare fiber need, Spare fiber cable 50 m requested, New update to be shared once available. INC399155 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 6/29/2020 21:30 9:35:13 RBS RBS Fault (Indeterminate) Spare fiber need, Spare requested, New update to be shared once available. INC399060 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/29/2020 23:05 8:00:13 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: Still not yet available INC399179 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 6/29/2020 23:46 7:19:13 RBS RBS Fault (Indeterminate) Inverter shut down in the HPU, TX Team will restart it this morning, ETA:7:20AM. INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 6:55:13 RBS RBS Fault (Indeterminate) Team is working on site INC399088 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/30/2020 0:10 6:55:13 RBS RBS Fault (Indeterminate) RUS01B3 needed, Spare not yet available. INC399185 HDN215 ST_RAPHAEL Nord Ericsson 2G B Talkpool 6/30/2020 1:01 6:04:13 RBS RBS Fault (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h30 AM Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC399092 HDO350 MERGER Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 6/30/2020 6:55 4:39:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Emergency button pressed Need to be justified Emergency button released then genset restarted with another battery INC399092 HDO387 RUE SAINTILLUS_TERRE BLANCHE Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 6/30/2020 6:55 4:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded back on air with the main site INC399092 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 2:16 6/30/2020 6:55 4:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded back on air with the main site INC399092 HDO368 MORNE_GAUDER Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 2:16 6/30/2020 6:55 4:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded back on air with the main site INC399092 HDO347 ZORANJE Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 6/30/2020 6:55 4:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded back on air with the main site INC399092 HDO436 MICHAUD Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 6/30/2020 6:55 4:39:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded back on air with the main site INC398983 HDC278 PELTAN Artibonite Ericsson 2G D Talkpool 6/29/2020 17:03 6/29/2020 19:26 2:23:00 4:00:00 Compliant Power Generator failure (Fan belt failure) High temperature due to broken fan belt OK The broken fan belt has been replaced then genset restarted INC398983 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G D Talkpool 6/29/2020 17:03 6/29/2020 19:26 2:23:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDC278 OK The site is back in service once the issue solved at HDC278 INC398986 HDC200 HINCHE_RESOLY Centre Ericsson 3G A Talkpool 6/29/2020 17:21 6/29/2020 20:28 3:07:00 4:00:00 Compliant RBS RBS Fault (DUW failure) DUW frozen OK A power reset has been applied on it to get the issue solved INC399025 HDN111 LA_BELLE_PLACE Nord-Ouest Ericsson 2G+3G B Talkpool 6/29/2020 18:42 6/29/2020 20:12 1:30:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK The site is back in service without any intervention INC399025 HDN118 LA_COUPE Nord-Ouest Ericsson 2G D Talkpool 6/29/2020 18:42 6/29/2020 20:12 1:30:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN111 OK The site is back in service once the issue solved at HDN111 INC399133 HDC292 MARELOUISE Artibonite Ericsson 2G D Talkpool 6/29/2020 20:02 6/29/2020 23:43 3:41:00 4:00:00 Compliant Power Generator failure (Battery Failure) Genset failed to start due to battery failure OK The genset has been restarted with an external battery INC399134 HDC259 ST_MICHEL_DE_LATALAYE Artibonite Ericsson 2G+3G A Talkpool 6/29/2020 20:06 6/29/2020 23:51 3:45:00 4:00:00 Compliant Transmission Transmission (Link failure) Planned work on the link SDH009-HDC259 OK Site is back in service once the PW done INC399134 HDC290 DAIGNAULT Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 6/29/2020 23:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC259 OK The site is back in service once the issue solved at HDC259 INC399134 HDC295 LAVISITE Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 6/29/2020 23:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC259 OK The site is back in service once the issue solved at HDC259 INC399134 HDC327 ROCHE LA COUR LA CEDRAS Artibonite Ericsson 2G D Talkpool 6/29/2020 20:06 6/29/2020 23:51 3:45:00 4:00:00 Compliant Dependent Affected by the Transmission issue at the main site Affected by HDC259 OK The site is back in service once the issue solved at HDC259 INC399091 HDN180 BOMBARDOPOLIS_PDH006 Nord-Ouest Ericsson 2G A Talkpool 6/30/2020 1:54 6/30/2020 4:32 2:38:00 4:00:00 Compliant Power Generator failure (High temperature) High temperature on the working genset OK 1 gallon of coolant has been added then genset restarted INC398899 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/29/2020 16:58 6/29/2020 19:57 2:59:09 4:00:00 Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Rescue performed and genset restarted INC399110 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G C Talkpool 6/29/2020 20:56 6/29/2020 22:45 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO457 Cascaded Site back on air with he main site INC399150 HDO262 REIMBOLD_IMP. PERICLES_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/29/2020 20:56 6/29/2020 22:45 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO457 Cascaded Site back on air with he main site INC399150 HDO635 RUE_MONPLAISIR Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/29/2020 20:56 6/29/2020 22:45 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO457 Cascaded Site back on air with he main site INC399150 HDO101 RESERVOIR Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/29/2020 20:56 6/29/2020 22:45 1:49:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO457 Cascaded Site back on air with he main site INC399150 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE C Talkpool 6/29/2020 20:56 6/29/2020 22:45 1:49:00 4:00:00 Compliant Power Generator Failure (Under speed) Over voltage OK Over voltage found in the AVR. Reset alarm, Team fixed it from 240 to 230 Volts. INC398978 HAIDO156 BUTTE_BOYER Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 16:30 6/29/2020 23:28 6:58:09 4:00:00 Not Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop button pressed Need to be justified Team reset the alarm and restart INC399192 HDO643 TARAS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/30/2020 1:57 6/30/2020 5:57 3:59:16 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution details to be provided by the contractor INC399044 HDO390 RUE DU PORT Ouest Ericsson 3G A Talkpool 6/29/2020 20:04 6/29/2020 21:04 1:00:00 4:00:00 Compliant Power Generator failure (Indeterminate) DUW Frozen. OK up after DUW power reset INC399032 HDS021 ST CYR Sud-Est Ericsson 2G+3G+LTE A Talkpool 6/29/2020 19:20 6/29/2020 21:04 1:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC399026 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/29/2020 18:42 6/29/2020 22:11 3:29:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate Ok RCA and resolution details still pending from the contractor INC399043 HDO435 ROBIN Ouest Huawei 2G+3G D Talkpool 6/29/2020 20:01 6/29/2020 23:55 3:54:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alarm cleared by itself INC399145 HDS310 LA_MONTAGNE Sud-Est Ericsson 2G A Talkpool 6/29/2020 20:43 6/29/2020 23:55 3:12:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) DTRU Faulty Ok DTRU has been replaced, site is up INC399208 HDS302 MACARY Sud-Est Ericsson 2G A Talkpool 6/30/2020 5:22 6/30/2020 6:00 0:38:00 4:00:00 Compliant Power Generator failure (Indeterminate) (Indeterminate) Ok Alarm cleared by itself INC399163 COW075 HAVEN_COW Sud Ericsson 2G D Talkpool 6/29/2020 22:38 6/30/2020 6:15 7:37:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC399065 HDN236 MOMBIN_CROCHU Nord-Est Ericsson 2G D Talkpool 6/29/2020 22:20 6/30/2020 1:12 2:52:00 4:00:00 Compliant RBS RBS Fault (Breaker tripped) DUG breaker tripped OK The breaker has been reset to solve the issue Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[83137919].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[83137919].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 4C20590059424C88B4CC8301A0E0D466.png Type: image/png Size: 132 bytes Desc: 4C20590059424C88B4CC8301A0E0D466.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 06:39:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 12:39:38 +0000 Subject: [Rantt] NOC hourly report at 08:00 AM Message-ID: Hello All, Received the NOC hourly report done at 08:00 AM. Sites off air by Class Class A B C D Total Total 14 11 8 26 59 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 35 8 3 0 37 ZTE 9 9 3 0 9 Huawei 13 13 10 1 13 Network 57 30 16 1 59 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 40 3 0 6 10 59 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 827:12:37 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 285:33:37 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 228:59:37 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 204:01:37 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 186:47:37 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 163:15:37 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 119:37:37 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 82:11:37 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 79:55:37 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 73:43:37 Power Generator Failure (Engine broken) Engine broken. ETR to be provided by TP INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 70:03:37 Power Generator failure (Radiator failure) Team is on the way with the radiator for replacement. ETA: 9H30 INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 68:20:37 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 60:37:37 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 60:15:37 Power Power Failure (Indeterminate) Team will start with the genset swapping this morning. ETA: 10HAM INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 53:37:37 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 37:55:37 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 34:57:37 Power Generator failure (Indeterminate) Access blocked by the watchman due to payment issue, concern team is informed, more update will be share 30/06/2020 INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 34:55:37 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 29:35:37 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 27:07:37 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 24:10:37 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETR to be provided by them INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/29/2020 10:22 22:15:37 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 18:01:37 Dependent Affected by the power issue at the main site Affected by HDN030 INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 15:24:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 15:06:37 Transmission Transmission (RAU failure) Faulty RAU at the far end HDC304. Spare part not yet available INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 14:00:37 Power Generator failure (Indeterminate) Site is located in a private house, no access at night ETA:8:20AM INC399115 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 6/29/2020 18:40 13:57:37 Power Generator failure (Indeterminate) Battery starter faulty, 1 hour more requested. ETA:8:50AM INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G A Talkpool 6/29/2020 18:40 13:57:37 Dependent Affected by the power issue at the main site Affected by HAIDO155 INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 13:50:37 Power Generator failure (Indeterminate) site is located in a red zone area, team will try to reach the site in the morning. ETA 08:10AM INC399122 HAIDO548 SANTO_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 19:05 13:32:37 RBS RBS Fault (Indeterminate) Access issue. Follow up is ongoing with site inspector, Next feedback is coming soon. INC399031 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/29/2020 19:10 13:27:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 12:27:37 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/29/2020 20:11 12:26:37 Fuel Generator failure (Fuel issue) Fuel team is informed 06/30/2020 12:55AM ETR to be provided. INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/29/2020 20:52 11:45:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/29/2020 21:24 11:13:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399059 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/29/2020 21:38 10:59:37 Power Generator failure (Indeterminate) Team is waiting access. INC399162 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 22:32 10:05:37 Power Generator failure (Indeterminate) Team is working on site. INC399175 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 6/29/2020 23:32 9:05:37 Power Generator failure (Indeterminate) Team is waiting access. INC399176 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 23:39 8:58:37 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 8:27:37 Power Generator failure (Indeterminate) Lose compression, another team will reach the site for deeper diagnostic. ETA will be share soon INC399184 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/30/2020 0:30 8:07:37 Power Generator failure (Indeterminate) Team is working on site. INC399184 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/30/2020 0:30 8:07:37 Dependent Affected by the power issue at the main site Affected by HDO511 INC399087 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G C Talkpool 6/30/2020 0:42 7:55:37 Power Generator failure (Indeterminate) Talkpool is not able to provide update. INC399186 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 0:58 7:39:37 Power Generator failure (Indeterminate) Follow up is ongoing for HPU key. INC399195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 2:57 5:40:37 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team INC399209 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/30/2020 5:34 3:03:37 Power Power Failure (Indeterminate) Team has been informed and the follow up is ongoing. ETA: 08h00 AM INC399209 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/30/2020 5:34 3:03:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC033 INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/30/2020 6:03 2:34:37 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/30/2020 6:06 2:31:37 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399223 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/30/2020 6:32 2:05:37 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. INC399216 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 6:43 1:54:37 Power Generator failure (Indeterminate) Team is informed, ETA 8:40 AM INC399322 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/30/2020 7:06 1:31:37 Power Power Failure (Indeterminate) Team has been informed , ETA to be provided INC399224 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 6/30/2020 7:46 0:51:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO350 INC399224 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/30/2020 7:46 0:51:37 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDO350 INC399224 HDO350 MERGER Sud-Est Ericsson 2G A Talkpool 6/30/2020 7:46 0:51:37 Power Generator failure (Indeterminate) Team has been informed. ETA: 9:45 AM INC399224 HDO387 RUE SAINTILLUS_TERRE BLANCHE Sud-Est Ericsson 2G A Talkpool 6/30/2020 7:46 0:51:37 Dependent Affected by the power issue at the main site Affected by HDO350 INC399224 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 7:46 0:51:37 Dependent Affected by the power issue at the main site Affected by HDO350 INC399224 HDO368 MORNE_GAUDER Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 7:46 0:51:37 Dependent Affected by the power issue at the main site Affected by HDO350 INC399225 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 6/30/2020 7:46 0:51:37 Power Generator failure (Indeterminate) Team has been dispatched and ETA will be shared soon Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 07:37:02 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 13:37:02 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (09:00 AM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 09:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 539:22:13 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 416:10:13 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 290:13:13 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 167:12:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 123:14:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 121:46:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 119:16:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 95:36:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 95:12:13 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 88:36:13 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 35:00:13 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398987 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/29/2020 5:40 27:56:13 Transmission Transmission (Indeterminate) Two DUGs Have been changed, they are not ok, team will check another tomorrow on 6/302020. ETA not available INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 23:34:13 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399139 HDS002 LAN_MANDOU Sud-Est Ericsson 3G A Talkpool 6/29/2020 20:20 13:16:13 RBS RBS Fault (Indeterminate) Spare fiber need, Spare fiber cable 50 m requested. New update to be shared once available. INC399155 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 6/29/2020 21:30 12:06:13 RBS RBS Fault (Indeterminate) Spare fiber need, Spare requested. New update to be shared once available. INC399179 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 6/29/2020 23:46 9:50:13 RBS RBS Fault (Indeterminate) Inverter shut down in the HPU, TX Team will restart it on 6/30/2020. ETA not yet available INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 9:26:13 RBS RBS Fault (Indeterminate) Talkpool is not able to provide update. INC399185 HDN215 ST_RAPHAEL Nord Ericsson 2G B Talkpool 6/30/2020 1:01 8:35:13 RBS RBS Fault (Indeterminate) Team is on site INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 3:22:13 Power Power Failure (Indeterminate) Team has been dispatched. ETA: 09:30h Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 07:37:18 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 13:37:18 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 09:00 AM. In-Reply-To: References: Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 09:00 AM. Running on Battery Ticket# Site_ID Site_Name Department Vendor Class Assigned Group Date/time ROB Duration Fault Type Problem Summary Comments No Site reported Running on Battery Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 07:33:33 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 13:33:33 +0000 Subject: [Rantt] NOC hourly report at 09:00 AM Message-ID: Hello All, Received the NOC hourly report done at 09:00 AM. Sites off air by Class Class A B C D Total Total 7 8 6 21 42 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 25 5 3 0 27 ZTE 6 6 2 0 6 Huawei 9 9 7 1 9 Network 40 20 12 1 42 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 29 4 0 5 4 42 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 828:07:19 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 286:28:19 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 229:54:19 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 204:56:19 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 187:42:19 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 164:10:19 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 120:32:19 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. New battery will be installed, ETA will be shared soon INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 83:06:19 Power Generator failure (Indeterminate) Team is on the way with the inverter for the installation. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 80:50:19 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 74:38:19 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 70:58:19 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETA: 9:45 AM INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 69:15:19 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 61:32:19 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 61:10:19 Power Power Failure (Indeterminate) Genset will be delivered today. ETA: 10:00 AM INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 54:32:19 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 38:50:19 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 35:52:19 Power Generator failure (Indeterminate) Access blocked by the watchman due to payment issue, concern team is informed, more update will be share 30/06/2020 INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 35:50:19 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 30:30:19 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 28:02:19 Dependent Affected by the power issue at the main site Affected by HDO183 INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 25:05:19 RBS Generator failure (Fuel issue) Fuel team has been informed since 06/29/2020 at 10:49 AM. ETA: 9H45 AM INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/29/2020 10:22 23:10:19 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 18:56:19 Dependent Affected by the power issue at the main site Affected by HDN030 INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 16:19:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 14:55:19 Power Generator failure (Indeterminate) Site is located in a private house, no access at night ETA:10:20AM INC399122 HAIDO548 SANTO_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 19:05 14:27:19 RBS RBS Fault (Indeterminate) Access issue. Follow up is ongoing with site inspector, Next feedback is coming soon. INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 13:22:19 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/29/2020 20:11 13:21:19 Fuel Generator failure (Fuel issue) Fuel team is informed 06/30/2020 12:55AM ETR to be provided. INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/29/2020 20:52 12:40:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/29/2020 21:24 12:08:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399176 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 23:39 9:53:19 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 9:22:19 Power Generator failure (Indeterminate) Lose compression, another team will reach the site for deeper diagnostic. ETA will be shared soon INC399184 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/30/2020 0:30 9:02:19 Fuel Generator failure (Fuel issue) Fuel team is informed 06/30/2020 8:55AM ETR to be provided. INC399184 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C O&M Fuel 6/30/2020 0:30 9:02:19 Dependent Affected by the fuel issue at the main site Affected by HDO511 INC399186 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 0:58 8:34:19 Power Generator failure (Indeterminate) Follow up is ongoing for HPU key. INC399195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 2:57 6:35:19 Fuel Generator failure (Fuel issue) Portable genset is out of fuel, follow up is ongoing by TP team INC399209 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/30/2020 5:34 3:58:19 Power Power Failure (Indeterminate) Team is on site INC399209 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/30/2020 5:34 3:58:19 Dependent Affected by the power issue at the main site The site will be back in service once the issue solved at HDC033 INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/30/2020 6:06 3:26:19 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399223 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/30/2020 6:32 3:00:19 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 10:30 AM INC399322 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/30/2020 7:06 2:26:19 Power Power Failure (Indeterminate) Team has been informed , ETA 9:30 AM INC399225 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 6/30/2020 7:46 1:46:19 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 10:00 AM Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 09:32:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 15:32:42 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM Message-ID: Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 7 10 6 21 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 7 4 0 31 ZTE 6 6 2 0 6 Huawei 7 7 4 1 7 Network 41 20 10 1 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 4 0 3 12 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 288:26:57 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 231:52:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 206:54:57 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 189:40:57 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 166:08:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 122:30:57 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 85:04:57 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 82:48:57 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 76:36:57 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 72:56:57 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETA: 9:45 AM INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 71:13:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 63:30:57 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 63:08:57 Power Power Failure (Indeterminate) Genset will be delivered today. ETA: 10:00 AM, is expired waiting for new update INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 40:48:57 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 37:48:57 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 32:28:57 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/29/2020 10:22 25:08:57 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 15:20:57 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 11:20:57 Power Generator failure (Indeterminate) Team is still working on site INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/30/2020 6:06 5:24:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged, Team is informed to check the solar, ETA to be provided INC399261 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/30/2020 10:21 1:09:57 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:30 PM INC399263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO315 CHAMBRUN Ouest Ericsson 2G A Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399265 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/30/2020 10:40 0:50:57 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC399265 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 10:40 0:50:57 Dependent Affected by the power issue at the main site Affected by HDN245 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From John.Ormonde at digicelgroup.com Tue Jun 30 09:52:13 2020 From: John.Ormonde at digicelgroup.com (John Ormonde) Date: Tue, 30 Jun 2020 15:52:13 +0000 Subject: [Rantt] NOC hourly report at 11:00 AM In-Reply-To: References: Message-ID: HGA043: Power team was requested already for this site after fuel was added yesterday. I also have HDO511, fuel team is on site. Confirm other two sites please. Best Regards, [cid:image001.jpg at 01D64ED4.E10F06E0] John Ormonde Fuel Director Digicel Haiti 151, Angle Ave Jean Paul II et Imp. Duverger, Turgeau, PAP | HT6113 +5093700-7221 John.Ormonde at digicelgroup.com From: Dadidson Sully On Behalf Of Haiti Noc Sent: Tuesday, June 30, 2020 11:33 AM To: 'fibertt at tpmanagementsa.com' ; 'fon at tpmanagementsa.com' ; 'hpu.maintenance at tpmanagementsa.com' ; 'hpu_alarms at tpmanagementsa.com' ; 'msc at tpmanagementsa.com' ; 'powertt at tpmanagementsa.com' ; 'ran at tpmanagementsa.com' ; 'rantt at tpmanagementsa.com' ; 'tp.fo at tpmanagementsa.com' ; 'tp.imc.haiti at tpmanagementsa.com' ; 'tp.ran at tpmanagementsa.com' ; 'tp_tech at tpmanagementsa.com' ; Jithin J Singh ; 'Astrid' ; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana ; journal.ht at talkpool.com; Muhammad Irshad ; Bernard Yacoub ; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy ; Eng Teck Ng ; HAI_Tech_Noc ; Geoffrey Collins ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Hai_Tech_O&M Subject: NOC hourly report at 11:00 AM Hello All, Received the NOC hourly report done at 11:00 AM. Sites off air by Class Class A B C D Total Total 7 10 6 21 44 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 28 7 4 0 31 ZTE 6 6 2 0 6 Huawei 7 7 4 1 7 Network 41 20 10 1 44 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 4 0 3 12 44 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 288:26:57 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 231:52:57 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 206:54:57 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 189:40:57 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 166:08:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 122:30:57 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397677 HDC281 K-FOU_KADO Artibonite Ericsson 2G D Talkpool 6/26/2020 22:26 85:04:57 Power Generator failure (Indeterminate) Inverter faulty in the HPU. ETR to be provided INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 82:48:57 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 76:36:57 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 72:56:57 Power Generator failure (Radiator failure) Head cylinder has been replaced, but the site is stopped for radiator now/follow up is ongoing. ETA: 9:45 AM INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 71:13:57 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 63:30:57 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 63:08:57 Power Power Failure (Indeterminate) Genset will be delivered today. ETA: 10:00 AM, is expired waiting for new update INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 40:48:57 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 37:48:57 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 32:28:57 Power Generator Failure (Engine Knocking ) Engine knocking follow up is ongoing. ETR not provided yet. INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D O&M FUEL 6/29/2020 10:22 25:08:57 Fuel Generator failure (Fuel issue) Fuel team is informed since 6/29/2020 at 2:12:00 PM, follow up is ongoing. ETR not provided yet. INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 15:20:57 Power Generator failure (Indeterminate) Portable Genset is out of fuel, follow up is ongoing with TP Team INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 11:20:57 Power Generator failure (Indeterminate) Team is still working on site INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/30/2020 6:06 5:24:57 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged, Team is informed to check the solar, ETA to be provided INC399261 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/30/2020 10:21 1:09:57 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 12:30 PM INC399263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO315 CHAMBRUN Ouest Ericsson 2G A Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399263 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 1:01:57 Dependent Affected by the power issue at the main site Affected by HDO537 INC399265 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/30/2020 10:40 0:50:57 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC399265 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 10:40 0:50:57 Dependent Affected by the power issue at the main site Affected by HDN245 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image004.jpg Type: image/jpeg Size: 10377 bytes Desc: image004.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 2390 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 10:31:52 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 16:31:52 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 12:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 12:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC399275 HAIDS268 RAMPE Sud ZTE A Talkpool 6/30/2020 11:17 1:14:06 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 1:30 PM Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 10:33:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 16:33:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 542:18:22 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 419:06:22 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 293:09:22 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 170:08:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 126:10:22 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 124:42:22 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 122:12:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 98:32:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 98:08:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 91:32:22 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 37:56:22 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398987 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/29/2020 5:40 30:52:22 Transmission Transmission (Indeterminate) Two DUG's Have been changed, they are not ok, team will check another on 6/30/2020. ETA not available INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 26:30:22 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399139 HDS002 LAN_MANDOU Sud-Est Ericsson 3G A Talkpool 6/29/2020 20:20 16:12:22 RBS RBS Fault (Indeterminate) Spare fiber need. Spare fiber cable 50m requested. New update to be shared once available. INC399155 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 6/29/2020 21:30 15:02:22 RBS RBS Fault (Indeterminate) Team is on the way with the fiber cable for the replacement. ETA not yet available INC399179 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 6/29/2020 23:46 12:46:22 RBS RBS Fault (DUG Failure) Inverter shut down in the HPU. TX Team will restart it on 6/30/2020. ETA not yet available INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 12:22:22 RBS RBS Fault (RRUS Failure) Faulty RRUS needed to be replaced. Spare not yet available INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 6:18:22 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399352 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/30/2020 8:57 3:35:22 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC399261 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 6/30/2020 10:21 2:11:22 Power Generator failure (Indeterminate) Team is working on site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Mahesha.Shetty at digicelgroup.com Tue Jun 30 11:13:50 2020 From: Mahesha.Shetty at digicelgroup.com (Mahesha Sannappa Shetty) Date: Tue, 30 Jun 2020 17:13:50 +0000 Subject: [Rantt] HDC005 DWDM FAN module replacement Message-ID: Hi Jithin, HDC005 FAN module is faulty, we need to replace this module. Plz share the ETA Your team yesterday collected the good module for replacement. Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Tue Jun 30 12:23:42 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 18:23:42 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM Message-ID: Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 7 6 3 15 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 10 4 0 27 ZTE 1 1 0 0 1 Huawei 3 3 3 1 3 Network 28 14 7 1 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 5 2 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 832:57:10 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 291:18:10 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 234:44:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 209:46:10 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 192:32:10 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 169:00:10 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 125:22:10 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 85:40:10 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 79:28:10 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 75:48:10 Power Generator failure (Radiator failure) Team is on the way with the radiator for the replacement. Update is expected INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 74:05:10 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 66:22:10 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 66:00:10 Power Power Failure (Indeterminate) Talkpool refuse to give any update for the site INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 59:22:10 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 43:40:10 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 40:40:10 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 35:20:10 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/29/2020 10:22 28:00:10 Power Generator failure (Indeterminate) Team is working on site INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/29/2020 20:11 18:11:10 Fuel Generator failure (Fuel issue) Fuel team is informed 06/30/2020 12:55 AM ETR to be provided. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 14:12:10 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/30/2020 6:06 8:16:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged, Team is informed to check the solar, ETA 3:30 PM INC399243 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/30/2020 9:22 5:00:10 RBS RBS Fault (Rectifier failure) Two Rectifiers faulty needed to be replaced. Follow up is ongoing. ETR not yet provided INC399295 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/30/2020 12:10 2:12:10 Power Generator failure (Radiator failure) Faulty Radiator needed to be replaced. Follow up is ongoing. ETR not yet provided INC399387 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 12:42 1:40:10 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 4:15 PM INC399388 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/30/2020 12:50 1:32:10 Transmission Transmission (Indeterminate) After power team intervention, TX team is requested, ETA to be provided INC399400 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G+3G C Talkpool 6/30/2020 13:26 0:56:10 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:45 PM INC399400 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G B Talkpool 6/30/2020 13:26 0:56:10 Dependent Affected by the power issue at the main site Affected by HGA011 INC399400 HGA025 SALAGNAC Nippes Ericsson 2G+3G A Talkpool 6/30/2020 13:26 0:56:10 Dependent Affected by the power issue at the main site Affected by HGA011 INC399265 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 6/30/2020 13:32 0:50:10 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC399265 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 13:32 0:50:10 Power Affected by the power issue at the main site Affected by HDN245 INC399418 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/30/2020 14:00 0:22:10 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 12:45:27 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 18:45:27 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (02:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 02:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 544:30:26 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 421:18:26 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 295:21:26 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 172:20:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 126:54:26 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 124:24:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 100:44:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 100:20:26 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 93:44:26 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 40:08:26 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 28:42:26 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399155 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 6/29/2020 21:30 17:14:26 RBS RBS Fault (Indeterminate) Team is on the way with the fiber cable for the replacement. ETA not yet available INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 14:34:26 RBS RBS Fault (RRUS Failure) Faulty RRUS needed to be replaced. Spare not yet available INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 8:30:26 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399352 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/30/2020 8:57 5:47:26 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC399243 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 6/30/2020 9:22 5:22:26 RBS RBS Fault (Rectifier failure) Two Rectifiers faulty needed to be replaced. Follow up is ongoing. ETR not yet provided INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 1:44:26 RBS RBS Fault (Indeterminate) Talkpool is not managing the team to reach the site INC399509 HDS242 BOUDARY Sud Ericsson 2G A Talkpool 6/30/2020 13:50 0:54:26 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 12:46:45 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 18:46:45 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 02:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 02:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC399024 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei C Talkpool 6/30/2020 12:39 2:05:26 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 3:30 PM. INC399413 HAIDO606 FONTAMARA_27_II Port-au-Prince ZTE B Talkpool 6/30/2020 13:42 1:02:26 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jun 30 12:52:35 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Tue, 30 Jun 2020 18:52:35 +0000 Subject: [Rantt] NOC hourly report at 02:00 PM In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments- * HDS303 ? Please assign to Digicel transmission for follow up * HDN289 ? Team is working for genset swap * HDO335 ? AVR replaced, site is restored * HDC340 ? Restored * HDC222 ? ETA 4pm * HGA043 -Restored Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 30 June 2020 14:25 To: 'fibertt at tpmanagementsa.com'; 'fon at tpmanagementsa.com'; 'hpu.maintenance at tpmanagementsa.com'; 'hpu_alarms at tpmanagementsa.com'; 'msc at tpmanagementsa.com'; 'powertt at tpmanagementsa.com'; 'ran at tpmanagementsa.com'; 'rantt at tpmanagementsa.com'; 'tp.fo at tpmanagementsa.com'; 'tp.imc.haiti at tpmanagementsa.com'; 'tp.ran at tpmanagementsa.com'; 'tp_tech at tpmanagementsa.com'; Jithin J Singh; 'Astrid'; HAI_BO_Fuel at digicelgroup.com; astrid.argana at tpmanagementsa.com; Astrid Argana; Journal; Muhammad Irshad; Bernard Yacoub; Mackenzy.Boursiquot at tpmanagementsa.com Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; Frantz Jean Baptiste; Jean Yvelt Marseille; Hai_Tech_O&M Subject: [Fibertt] NOC hourly report at 02:00 PM Hello All, Received the NOC hourly report done at 02:00 PM. Sites off air by Class Class A B C D Total Total 7 6 3 15 31 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 24 10 4 0 27 ZTE 1 1 0 0 1 Huawei 3 3 3 1 3 Network 28 14 7 1 31 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 23 1 0 5 2 31 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 832:57:10 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 291:18:10 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 234:44:10 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 209:46:10 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 192:32:10 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 169:00:10 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 125:22:10 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 85:40:10 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 79:28:10 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 75:48:10 Power Generator failure (Radiator failure) Team is on the way with the radiator for the replacement. Update is expected INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 74:05:10 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 66:22:10 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 66:00:10 Power Power Failure (Indeterminate) Talkpool refuse to give any update for the site INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 59:22:10 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 43:40:10 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 40:40:10 RBS Generator Failure (Faulty AVR) Faulty AVR, follow up is ongoing. ETR not provided yet. INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 35:20:10 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/29/2020 10:22 28:00:10 Power Generator failure (Indeterminate) Team is working on site INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A O&M Fuel 6/29/2020 20:11 18:11:10 Fuel Generator failure (Fuel issue) Fuel team is informed 06/30/2020 12:55 AM ETR to be provided. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 14:12:10 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/30/2020 6:06 8:16:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged, Team is informed to check the solar, ETA 3:30 PM INC399243 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/30/2020 9:22 5:00:10 RBS RBS Fault (Rectifier failure) Two Rectifiers faulty needed to be replaced. Follow up is ongoing. ETR not yet provided INC399295 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/30/2020 12:10 2:12:10 Power Generator failure (Radiator failure) Faulty Radiator needed to be replaced. Follow up is ongoing. ETR not yet provided INC399387 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 12:42 1:40:10 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 4:15 PM INC399388 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/30/2020 12:50 1:32:10 Transmission Transmission (Indeterminate) After power team intervention, TX team is requested, ETA to be provided INC399400 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G+3G C Talkpool 6/30/2020 13:26 0:56:10 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 4:45 PM INC399400 HGA013 PT_TROU_NIPPES Nippes Ericsson 2G+3G B Talkpool 6/30/2020 13:26 0:56:10 Dependent Affected by the power issue at the main site Affected by HGA011 INC399400 HGA025 SALAGNAC Nippes Ericsson 2G+3G A Talkpool 6/30/2020 13:26 0:56:10 Dependent Affected by the power issue at the main site Affected by HGA011 INC399265 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 6/30/2020 13:32 0:50:10 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC399265 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 13:32 0:50:10 Power Affected by the power issue at the main site Affected by HDN245 INC399418 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/30/2020 14:00 0:22:10 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[83179849].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[83179849].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: 4AEE9E16803F49E1841D1B9A72B0CE94.png Type: image/png Size: 132 bytes Desc: 4AEE9E16803F49E1841D1B9A72B0CE94.png URL: From ShamirStephane.Supreme at digicelgroup.com Tue Jun 30 13:32:14 2020 From: ShamirStephane.Supreme at digicelgroup.com (Shamir Stephane Supreme) Date: Tue, 30 Jun 2020 19:32:14 +0000 Subject: [Rantt] HDC005 DWDM FAN module replacement In-Reply-To: References: Message-ID: Hello NOC Since June 9 we requested an environment check and a reminder one June 17 . Do you have the report ? Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 -----Original Message----- From: Mahesha Sannappa Shetty Sent: Tuesday, June 30, 2020 1:14 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Shamir Stephane Supreme ; Haiti Noc Subject: HDC005 DWDM FAN module replacement Hi Jithin, HDC005 FAN module is faulty, we need to replace this module. Plz share the ETA Your team yesterday collected the good module for replacement. Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An embedded message was scrubbed... From: Weby Julnot Subject: RE: [EXTERNAL] RE: HDC005 environment to check Date: Wed, 17 Jun 2020 16:49:14 +0000 Size: 70665 URL: From JeanArleffIsrael.Chery at digicelgroup.com Tue Jun 30 13:34:03 2020 From: JeanArleffIsrael.Chery at digicelgroup.com (Jean Arleff Israel Chery) Date: Tue, 30 Jun 2020 19:34:03 +0000 Subject: [Rantt] HDC005 DWDM FAN module replacement In-Reply-To: References: Message-ID: Hello Shamir, Just get the confirmation, team is on site replacing the FAN Module. Keep you informed. Regards CHERY Jean A... -----Original Message----- From: Shamir Stephane Supreme Sent: Tuesday, June 30, 2020 3:32 PM To: Mahesha Sannappa Shetty ; Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Haiti Noc Subject: RE: HDC005 DWDM FAN module replacement Hello NOC Since June 9 we requested an environment check and a reminder one June 17 . Do you have the report ? Regards, Shamir Stephane Supreme Digicel Ha?ti TEL: (509) 3700 7435 -----Original Message----- From: Mahesha Sannappa Shetty Sent: Tuesday, June 30, 2020 1:14 PM To: Jithin J Singh ; Haiti Noc ; Jean Acciari ; Gerry Bolante ; rantt at tpmanagementsa.com; Nikhil Govind ; astrid.argana at tpmanagementsa.com; roland.sinnung at tpmanagementsa.com; David C.Vielot ; Steeven M Cc: Eng Teck Ng ; Hai_Tech_Transmission ; Frantz Jean Baptiste ; Jean Yvelt Marseille ; Jean Arleff Israel Chery ; Jean-Marc Castera ; roldan.consul at tpmanagementsa.com; 'tp.ran at tpmanagementsa.com' ; Francois Boyer ; Luigi Roy ; Shamir Stephane Supreme ; Haiti Noc Subject: HDC005 DWDM FAN module replacement Hi Jithin, HDC005 FAN module is faulty, we need to replace this module. Plz share the ETA Your team yesterday collected the good module for replacement. Thanks Mahesh ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. From Haiti.Noc at digicelgroup.com Tue Jun 30 14:30:26 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 20:30:26 +0000 Subject: [Rantt] NOC hourly report at 04:00 PM Message-ID: Hello All, Received the NOC hourly report done at 04:00 PM. Sites off air by Class Class A B C D Total Total 3 5 3 14 25 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 3 0 22 ZTE 2 2 0 0 2 Huawei 1 1 1 0 1 Network 23 7 4 0 25 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 22 0 0 2 1 25 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 835:04:22 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 293:25:22 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 236:51:22 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 211:53:22 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 194:39:22 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 171:07:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 127:29:22 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 87:47:22 Power Generator failure (Indeterminate) Access blocked by the owner for No payment by Digicel INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 81:35:22 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 76:12:22 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 68:29:22 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 68:07:22 Power Power Failure (Indeterminate) Team is on site for swapping INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 61:29:22 Power Generator failure (Indeterminate) According to TP access is blocked by bandits claiming power connection . INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 45:47:22 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 37:27:22 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 16:19:22 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/30/2020 6:06 10:23:22 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged, Team is informed to check the solar. INC399295 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/30/2020 12:10 4:19:22 Power Generator failure (Radiator failure) Faulty Radiator needed to be replaced. Follow up is ongoing. ETR not yet provided INC399414 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/30/2020 13:46 2:43:22 Power Power Failure (Indeterminate) Team has been informed, ETA 4:30 PM INC399520 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/30/2020 14:30 1:59:22 Power Power Failure (Indeterminate) Team has been informed, ETA 4:30 PM INC399432 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/30/2020 14:46 1:43:22 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 1:27:22 Power Generator failure (Indeterminate) Team has been dispatched. ETA: 6:15 PM INC399443 HDC212 DOMOND Centre Ericsson 2G D Talkpool 6/30/2020 15:19 1:10:22 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC399265 HDN245 BAS_LIMBE Nord Ericsson 2G B Talkpool 6/30/2020 16:01 0:28:22 Power Power Failure (Indeterminate) Team has been informed, ETA to be provided INC399265 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 16:01 0:28:22 Dependent Affected by the power issue at the main site Affected by HDN245 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 16:24:44 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 22:24:44 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (06:00 PM). Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 06:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 548:08:10 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 424:56:10 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 298:59:10 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 175:58:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 130:32:10 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396263 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/25/2020 10:20 128:02:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 104:22:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 103:58:10 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 97:22:10 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 43:46:10 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 32:20:10 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399155 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 6/29/2020 21:30 20:52:10 RBS RBS Fault (Indeterminate) Team is on the way with the fiber cable for the replacement. ETA not yet available INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 18:12:10 RBS RBS Fault (RRUS Failure) Faulty RRUS needed to be replaced. Spare not yet available INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 12:08:10 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399352 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/30/2020 8:57 9:25:10 Power Power Failure (Solar System failure) Solar system failure. It will be back with fully sunrise INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 5:22:10 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 16:30:38 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 22:30:38 +0000 Subject: [Rantt] SITE RUNNING ON BATTERY IN THE NETWORK for 06:00 PM. Message-ID: Dear All, Please receive below the report about the sites reported RUNNING ON BATTERY in the Network for 06:00 PM. Sites running on battery Ticket Site_ID Site_Name Department Vendor Class Assigned Group Date/ROB Duration Fault Type Problem Summary Comments INC399024 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei C Talkpool 6/30/2020 12:39 5:46:38 Power Generator failure (Oil sensor failure) Oil sensor faulty, need to be replaced, ETR not yet available. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 17:17:09 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Tue, 30 Jun 2020 23:17:09 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 30th, 2020 till 7:00 PM. Message-ID: Hi All, Kindly receive the NOC SITES REPORT updated for this June 30th, 2020 till 7:00 PM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 837:44:42 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 296:05:42 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 239:31:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 214:33:42 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 197:19:42 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 173:47:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 130:09:42 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 84:15:42 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 78:52:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 71:09:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 48:27:42 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 40:07:42 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 18:59:42 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/30/2020 6:06 13:03:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 4:07:42 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 7:45 PM INC399481 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 17:11 1:58:42 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by TP team. ETR 8:00 PM INC399483 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 17:23 1:46:42 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 8:20 PM INC399610 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/30/2020 17:37 1:32:42 Power Generator failure (Indeterminate) Heavy rains in the region. The team will reach the site at 8:30 PM INC399487 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 17:41 1:28:42 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 7:30 PM INC399352 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/30/2020 18:29 0:40:42 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC399626 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/30/2020 18:30 0:39:42 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC399626 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/30/2020 18:30 0:39:42 Dependent Affected by the power issue at the main site Affected by HDC154 INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/30/2020 18:50 0:19:42 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC399633 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/30/2020 18:50 0:19:42 Dependent Affected by the power issue at the main site Affected by HDC265 INC399633 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/30/2020 18:50 0:19:42 Dependent Affected by the power issue at the main site Affected by HDC265 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 548:55:42 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 425:43:42 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 299:46:42 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 176:45:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 131:19:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 105:09:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 104:45:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 98:09:42 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 44:33:42 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 33:07:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399155 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 6/29/2020 21:30 21:39:42 RBS RBS Fault (Indeterminate) The team is waiting for access to replace the fiber cable. Follow up is ongoing INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 18:59:42 RBS RBS Fault (RRUS Failure) Faulty RRUS needed to be replaced. Spare not yet available INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 12:55:42 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 6:09:42 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399452 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/30/2020 15:44 3:25:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 18:37 0:32:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399634 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/30/2020 18:42 0:27:42 RBS RBS Fault (Indeterminate) Sector C down. Team has been informed. ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC399175 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 6/29/2020 23:32 6/30/2020 8:20 8:48:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified The breaker has been reset INC399059 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/29/2020 21:38 6/30/2020 7:54 10:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399115 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 6/29/2020 18:40 6/30/2020 8:24 13:44:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) No alarm displayed due to starter battery faulty Need to be justified Genset restarted with another battery. INC399162 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 22:32 6/30/2020 8:12 9:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399164 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Ericsson 2G+3G A Talkpool 6/29/2020 22:44 6/30/2020 8:08 9:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 6/30/2020 8:33 13:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399216 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 6:43 6/30/2020 9:48 3:05:00 4:00:00 Compliant Power Generator failure (Faulty Battery) No alarm displayed due to starter battery faulty OK Genset restarted with another battery. INC399186 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 0:58 6/30/2020 10:02 9:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 2:57 6/30/2020 10:18 7:21:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Fuel added. INC399122 HAIDO548 SANTO_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 19:05 6/30/2020 10:22 15:17:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) (Indeterminate) Need to be justified Resolution details will be provided by concerned team INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 6/30/2020 11:38 17:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) DC Alternator faulty Need to be justified Resolution details will be provided by concerned team INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 6/30/2020 12:02 38:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate) Access_Owner Resolution details will be provided by concerned team INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 6/30/2020 12:02 30:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO183 Cascaded Back up with the main site INC399184 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/30/2020 0:30 6/30/2020 14:48 14:18:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel team is on site. Fuel Delivery Delay Fuel added. INC399184 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/30/2020 0:30 6/30/2020 14:48 14:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back up with the main site INC399223 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/30/2020 6:32 6/30/2020 13:37 7:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399263 HDO537 MEYER Port-au-Prince Huawei 2G+3G B Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/29/2020 20:11 6/30/2020 14:06 17:55:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Fuel issue) Fuel Delivery Delay Fuel added. INC399387 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 12:42 6/30/2020 16:29 3:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 6/30/2020 16:40 61:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Access_Security Resolution details will be provided by concerned team INC399092 HDO350 MERGER Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 6/30/2020 7:05 4:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC399092 HDO387 RUE SAINTILLUS_TERRE BLANCHE Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 6/30/2020 7:05 4:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site is back in service with the main site INC399092 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 2:16 6/30/2020 7:05 4:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site is back in service with the main site INC399092 HDO368 MORNE_GAUDER Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 2:16 6/30/2020 7:05 4:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site is back in service with the main site INC399161 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 22:14 6/30/2020 7:24 9:10:52 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC399165 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE A Talkpool 6/30/2020 0:48 6/30/2020 6:17 5:29:51 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset has been restarted manually INC399197 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G A Talkpool 6/30/2020 4:28 6/30/2020 7:19 2:51:52 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset has been restarted manually INC399199 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G A Talkpool 6/30/2020 4:49 6/30/2020 7:36 2:47:53 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage OK Reset alarm and genset restarted INC399305 HGA036 BANDACHITA Nippes Ericsson 2G A Talkpool 6/30/2020 5:34 6/30/2020 7:54 2:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G A Talkpool 6/29/2020 18:40 6/30/2020 8:28 13:48:30 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO155 Cascaded Site is back in service with the main site INC399087 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G C Talkpool 6/30/2020 0:42 6/30/2020 8:50 8:08:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator faulty Need to be justified Hose radiator replaced and coolant added INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/30/2020 6:03 6/30/2020 8:57 2:54:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK Site is back in service with sunrise INC399224 HDO350 MERGER Sud-Est Ericsson 2G A Talkpool 6/30/2020 7:46 6/30/2020 10:26 2:40:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop due to short circuit OK Reset alarm and genset restarted with another battery INC399224 HDO387 RUE SAINTILLUS_TERRE BLANCHE Sud-Est Ericsson 2G A Talkpool 6/30/2020 7:46 6/30/2020 10:26 2:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site is back in service with the main site INC399224 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 7:46 6/30/2020 10:26 2:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site is back in service with the main site INC399224 HDO368 MORNE_GAUDER Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 7:46 6/30/2020 10:26 2:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site is back in service with the main site INC399225 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 6/30/2020 7:46 6/30/2020 10:30 2:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC399176 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 23:39 6/30/2020 11:44 12:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable Genset is out of fuel Need to be justified 7 gal. of fuel added and the portable genset INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 6/30/2020 11:56 15:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable Genset is out of fuel Need to be justified 20 gal. of fuel added and the portable genset INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/29/2020 10:22 6/30/2020 14:40 28:18:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted after rescue performed INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 6/30/2020 15:35 77:01:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator faulty Need to be justified Radiator replaced / 1.5 gal. of coolant added and genset restarted INC399243 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/30/2020 9:22 6/30/2020 16:07 6:45:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifiers faulty Need to be justified Rectifiers have been replaced INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 6/30/2020 15:47 42:05:00 4:00:00 Not Compliant RBS Generator Failure (Faulty AVR) Faulty AVR Spare AVR has been replaced INC399295 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/30/2020 12:10 6/30/2020 15:52 3:42:00 4:00:00 Compliant Power Generator failure (Radiator failure) Faulty Radiator Spare RCA and resolution details still pending from the contractor INC399468 HGA003 DELATE Ouest Ericsson 2G B Talkpool 6/30/2020 16:20 6/30/2020 16:52 0:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC399468 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 6/30/2020 16:20 6/30/2020 16:52 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service with the main site INC399468 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 6/30/2020 16:20 6/30/2020 16:52 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service with the main site INC399468 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/30/2020 16:20 6/30/2020 16:52 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service with the main site INC399468 HGA017 CHALON Nippes Ericsson 2G A Talkpool 6/30/2020 16:20 6/30/2020 16:52 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service with the main site INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 6/30/2020 18:20 89:38:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to front seal Need to be justified 1.5 gal. of oil added and genset restarted INC399573 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/30/2020 16:02 6/30/2020 18:45 2:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC399031 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/29/2020 19:10 6/30/2020 7:26 12:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Recovered with main site. INC399089 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/30/2020 1:34 6/30/2020 8:02 6:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Backup Genset out of fuel OK 5 gallons fuel added in the portable genset INC399089 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 1:34 6/30/2020 8:02 6:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN245 Cascaded Recovered with main site. INC399031 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/29/2020 19:10 6/30/2020 9:01 13:51:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 6/30/2020 9:04 15:33:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Solar system failed OK Site Back up with the sunrise INC399322 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/30/2020 7:06 6/30/2020 9:40 2:34:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 gal oil added and restart INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/29/2020 20:52 6/30/2020 9:41 12:49:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/29/2020 21:24 6/30/2020 9:18 11:54:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC399209 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/30/2020 5:34 6/30/2020 9:55 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC033 OK Recovered with main site. INC399224 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 6/30/2020 7:46 6/30/2020 10:26 2:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO350 OK Recovered with main site. INC399224 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/30/2020 7:46 6/30/2020 10:26 2:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO350 OK Recovered with main site. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 6/30/2020 10:58 17:45:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC399239 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 6/30/2020 9:06 6/30/2020 11:01 1:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 6/30/2020 12:01 27:34:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel add by team INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 6/30/2020 12:01 21:25:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDN030 OK Recovered with main site. INC399263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399263 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399263 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399263 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399263 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399263 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399263 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399279 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 6/30/2020 11:30 6/30/2020 14:01 2:31:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC399418 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/30/2020 14:00 6/30/2020 14:41 0:41:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC399388 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/30/2020 12:50 6/30/2020 15:40 2:50:00 4:00:00 Compliant Transmission Transmission (RAU failure) RAU Faulty Spare Team replaced the RAU INC399432 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/30/2020 14:46 6/30/2020 16:24 1:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 6/30/2020 16:40 68:18:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC399414 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/30/2020 13:46 6/30/2020 16:51 3:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC399443 HDC212 DOMOND Centre Ericsson 2G D Talkpool 6/30/2020 15:19 6/30/2020 16:55 1:36:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC399520 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/30/2020 14:30 6/30/2020 17:34 3:04:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution are expected from team Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC399088 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/30/2020 0:10 6/30/2020 8:40 8:30:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Spare RUS01B3 has been replaced INC398987 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/29/2020 5:40 6/30/2020 12:48 31:08:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare DUG has been replaced INC399179 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 6/29/2020 23:46 6/30/2020 13:30 13:44:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Inverter shut down in the HPU Need to be justified RCA and resolution details still pending from the contractor INC399243 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 6/30/2020 9:22 6/30/2020 16:07 6:45:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifiers faulty Need to be justified Rectifiers have been replaced INC399468 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 6/30/2020 16:20 6/30/2020 16:52 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service with the main site INC399509 HDS242 BOUDARY Sud Ericsson 2G A Talkpool 6/30/2020 13:50 6/30/2020 16:58 3:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to starter battery faulty OK Genset restarted with another battery INC399060 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/29/2020 23:05 6/30/2020 10:00 10:55:00 4:00:00 Not Compliant Transmission Transmission (E1 Cable issue) E1 cable issue Need to be justified E1 has been fixed INC399185 HDN215 ST_RAPHAEL Nord Ericsson 2G B Talkpool 6/30/2020 1:01 6/30/2020 10:05 9:04:00 4:00:00 Not Compliant Transmission Transmission (E1 Cable issue) E1 cable issue Need to be justified E1 has been fixed INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 6/30/2020 12:05 32:27:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B3 Faulty Spare RUS01B3 has been replaced INC399512 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 6/30/2020 13:58 6/30/2020 15:20 1:22:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Back on air without intervention INC399432 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/30/2020 14:46 6/30/2020 16:24 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN121. Cascaded Back on air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From nikhil.govind at talkpool.com Tue Jun 30 18:00:16 2020 From: nikhil.govind at talkpool.com (Nikhil Govind) Date: Wed, 1 Jul 2020 00:00:16 +0000 Subject: [Rantt] NOC SITES REPORT updated for this June 30th, 2020 till 7:00 PM. In-Reply-To: References: Message-ID: Hello NOC, Please see the updated comments- * HDS254 ? TEAM WAITING FOR ACCESS * HDO457 ? TEAM WORKING ON SITE * HDC154 - RESTORED * HDC265 ? ETA 9PM * HDO104 ? REVISED ETA 8:45PM Best regards/- Nikhil Govind +509-31886159 [cid:image001.png at 01D50BDE.099395D0] From: Haiti Noc Sent: 30 June 2020 19:21 To: fibertt at tpmanagementsa.com; fon at tpmanagementsa.com; hpu.maintenance at tpmanagementsa.com; hpu_alarms at tpmanagementsa.com; msc at tpmanagementsa.com; powertt at tpmanagementsa.com; ran at tpmanagementsa.com; rantt at tpmanagementsa.com; tp.fo at tpmanagementsa.com; tp.imc.haiti at tpmanagementsa.com; tp.ran at tpmanagementsa.com; tp_tech at tpmanagementsa.com.; Jithin J Singh; Astrid Argana; astrid.argana at tpmanagementsa.com; Journal; Mackenzy.Boursiquot at tpmanagementsa.com; Bernard Yacoub Cc: Luigi Roy; Eng Teck Ng; HAI_Tech_Noc; Geoffrey Collins; HAI_BO_Fuel at digicelgroup.com Subject: [Tp.imc.haiti] NOC SITES REPORT updated for this June 30th, 2020 till 7:00 PM. Hi All, Kindly receive the NOC SITES REPORT updated for this June 30th, 2020 till 7:00 PM. > Sites Report Sites out of Service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 837:44:42 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 296:05:42 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 239:31:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 214:33:42 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 197:19:42 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 173:47:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 130:09:42 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 84:15:42 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 78:52:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 71:09:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 48:27:42 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 40:07:42 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 18:59:42 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/30/2020 6:06 13:03:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 4:07:42 Power Generator failure (Indeterminate) Team has been dispatched. New ETA: 7:45 PM INC399481 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 17:11 1:58:42 Power Generator failure (Indeterminate) Portable genset is out of fuel, follow up is ongoing by TP team. ETR 8:00 PM INC399483 HAIDO291 DELMAS_3 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 17:23 1:46:42 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 8:20 PM INC399610 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/30/2020 17:37 1:32:42 Power Generator failure (Indeterminate) Heavy rains in the region. The team will reach the site at 8:30 PM INC399487 HAIDO457 MINISTRY OF PLAN Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 17:41 1:28:42 Power Generator failure (Indeterminate) Team has been informed to check the issue, ETA 7:30 PM INC399352 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/30/2020 18:29 0:40:42 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC399626 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/30/2020 18:30 0:39:42 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC399626 HDC172 MACADON Artibonite Ericsson 2G D Talkpool 6/30/2020 18:30 0:39:42 Dependent Affected by the power issue at the main site Affected by HDC154 INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G+3G A Talkpool 6/30/2020 18:50 0:19:42 Power Generator failure (Indeterminate) Team is informed, ETA to be provided INC399633 HDC033 GRESSEAU/CABOBION Artibonite Ericsson 2G D Talkpool 6/30/2020 18:50 0:19:42 Dependent Affected by the power issue at the main site Affected by HDC265 INC399633 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/30/2020 18:50 0:19:42 Dependent Affected by the power issue at the main site Affected by HDC265 Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 548:55:42 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 425:43:42 RBS RBS Fault (Indeterminate) TX team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 299:46:42 RBS RBS Fault (Feeder Cable Failure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 176:45:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 131:19:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 105:09:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 104:45:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 98:09:42 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 44:33:42 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 33:07:42 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399155 HDO388 GRESSIER_ BOIS_ BOCO Ouest Ericsson 3G A Talkpool 6/29/2020 21:30 21:39:42 RBS RBS Fault (Indeterminate) The team is waiting for access to replace the fiber cable. Follow up is ongoing INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 18:59:42 RBS RBS Fault (RRUS Failure) Faulty RRUS needed to be replaced. Spare not yet available INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 12:55:42 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 6:09:42 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399452 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/30/2020 15:44 3:25:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 18:37 0:32:42 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399634 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/30/2020 18:42 0:27:42 RBS RBS Fault (Indeterminate) Sector C down. Team has been informed. ETA to be provided Site temporarily halted due to not able to resolve the issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Sites - Restored Ticket# Site_ID Site_Name Department Vendor TecHAInology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC399175 HDO089 CITE_ETERNEL Port-au-Prince Huawei 2G+3G B Talkpool 6/29/2020 23:32 6/30/2020 8:20 8:48:00 4:00:00 Not Compliant Power Generator failure (Breaker Tripped) Breaker tripped Need to be justified The breaker has been reset INC399059 HAIDO250 COKTO Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/29/2020 21:38 6/30/2020 7:54 10:16:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399115 HAIDO155 LE_LAMBI Port-au-Prince ZTE 2G+3G C Talkpool 6/29/2020 18:40 6/30/2020 8:24 13:44:00 4:00:00 Not Compliant Power Generator failure (Faulty Battery) No alarm displayed due to starter battery faulty Need to be justified Genset restarted with another battery. INC399162 HDO070 DELMAS_75_BRUTUS Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 22:32 6/30/2020 8:12 9:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399164 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Ericsson 2G+3G A Talkpool 6/29/2020 22:44 6/30/2020 8:08 9:24:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399028 HDO175 VILLAGE_DE_DIEU Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 18:47 6/30/2020 8:33 13:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399216 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 6:43 6/30/2020 9:48 3:05:00 4:00:00 Compliant Power Generator failure (Faulty Battery) No alarm displayed due to starter battery faulty OK Genset restarted with another battery. INC399186 HAIDO224 DELMAS_30 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 0:58 6/30/2020 10:02 9:04:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399195 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 2:57 6/30/2020 10:18 7:21:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Portable genset is out of fuel Fuel Delivery Delay Fuel added. INC399122 HAIDO548 SANTO_8 Port-au-Prince Huawei 2G+3G+LTE B Talkpool 6/29/2020 19:05 6/30/2020 10:22 15:17:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) (Indeterminate) Need to be justified Resolution details will be provided by concerned team INC399113 HAIDO562 RUELLE_JUSTE_MARIANI Port-au-Prince ZTE 2G+3G B Talkpool 6/29/2020 18:37 6/30/2020 11:38 17:01:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) DC Alternator faulty Need to be justified Resolution details will be provided by concerned team INC398516 HDO183 PELERIN_2 Port-au-Prince Huawei 2G+3G C Digicel 6/28/2020 21:40 6/30/2020 12:02 38:22:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate) Access_Owner Resolution details will be provided by concerned team INC398516 HDO475 MORNE CALVAIRE_III Port-au-Prince Huawei 2G+3G+LTE D Talkpool 6/29/2020 5:30 6/30/2020 12:02 30:32:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO183 Cascaded Back up with the main site INC399184 HDO511 JACKET_TOTO_II Port-au-Prince Huawei 2G+3G+LTE B O&M Fuel 6/30/2020 0:30 6/30/2020 14:48 14:18:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel team is on site. Fuel Delivery Delay Fuel added. INC399184 HDO698 PV CLUB_COW Port-au-Prince Huawei 2G+3G C Talkpool 6/30/2020 0:30 6/30/2020 14:48 14:18:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO511 Cascaded Back up with the main site INC399223 HAIDO218 MARIANI_1 Port-au-Prince ZTE 2G+3G A Talkpool 6/30/2020 6:32 6/30/2020 13:37 7:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399263 HDO537 MEYER Port-au-Prince Huawei 2G+3G B Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Resolution details will be provided by concerned team INC399046 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE A O&M Fuel 6/29/2020 20:11 6/30/2020 14:06 17:55:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) (Fuel issue) Fuel Delivery Delay Fuel added. INC399387 HDO513 RUELLE VAILLANT_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 12:42 6/30/2020 16:29 3:47:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Resolution details will be provided by concerned team INC398245 HAIDO251 FONTAMARA_ 35 Port-au-Prince ZTE 2G+3G A Talkpool 6/28/2020 3:00 6/30/2020 16:40 61:40:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Access_Security Resolution details will be provided by concerned team INC399092 HDO350 MERGER Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 6/30/2020 7:05 4:49:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC399092 HDO387 RUE SAINTILLUS_TERRE BLANCHE Sud-Est Ericsson 2G A Talkpool 6/30/2020 2:16 6/30/2020 7:05 4:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site is back in service with the main site INC399092 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 2:16 6/30/2020 7:05 4:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site is back in service with the main site INC399092 HDO368 MORNE_GAUDER Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 2:16 6/30/2020 7:05 4:49:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site is back in service with the main site INC399161 HAIGA112 CORAIL Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 22:14 6/30/2020 7:24 9:10:52 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified RCA and resolution details still pending from the contractor INC399165 HAIGA058 STENIO_VINCENT_JEREMIE Grande-Anse ZTE 2G+3G+LTE A Talkpool 6/30/2020 0:48 6/30/2020 6:17 5:29:51 4:00:00 Not Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset has been restarted manually INC399197 HAIDS124 BURIN 2 DUCIS Sud ZTE 2G+3G A Talkpool 6/30/2020 4:28 6/30/2020 7:19 2:51:52 4:00:00 Compliant Power Generator failure (Indeterminate) Genset stopped Need to be justified Genset has been restarted manually INC399199 HAIDS138 ST HELENE_MANICHE Sud ZTE 2G+3G A Talkpool 6/30/2020 4:49 6/30/2020 7:36 2:47:53 4:00:00 Compliant Power Generator failure (Low Voltage) DC low voltage OK Reset alarm and genset restarted INC399305 HGA036 BANDACHITA Nippes Ericsson 2G A Talkpool 6/30/2020 5:34 6/30/2020 7:54 2:20:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC399115 HAIDO515 GRANDE_SALINE/ LE LAMBI Port-au-Prince ZTE 2G+3G A Talkpool 6/29/2020 18:40 6/30/2020 8:28 13:48:30 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HAIDO155 Cascaded Site is back in service with the main site INC399087 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G C Talkpool 6/30/2020 0:42 6/30/2020 8:50 8:08:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator faulty Need to be justified Hose radiator replaced and coolant added INC394987 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/30/2020 6:03 6/30/2020 8:57 2:54:00 4:00:00 Compliant Power Power Failure (Solar System failure) Solar system failure OK Site is back in service with sunrise INC399224 HDO350 MERGER Sud-Est Ericsson 2G A Talkpool 6/30/2020 7:46 6/30/2020 10:26 2:40:00 4:00:00 Compliant Power Generator failure(Emergency Stop Button Pressed ) Emergency stop due to short circuit OK Reset alarm and genset restarted with another battery INC399224 HDO387 RUE SAINTILLUS_TERRE BLANCHE Sud-Est Ericsson 2G A Talkpool 6/30/2020 7:46 6/30/2020 10:26 2:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site is back in service with the main site INC399224 HDO393 RUE SALOMON_MERGER_COW Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 7:46 6/30/2020 10:26 2:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site is back in service with the main site INC399224 HDO368 MORNE_GAUDER Sud-Est Ericsson 2G+3G A Talkpool 6/30/2020 7:46 6/30/2020 10:26 2:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO350 Cascaded Site is back in service with the main site INC399225 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 6/30/2020 7:46 6/30/2020 10:30 2:44:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC399176 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 6/29/2020 23:39 6/30/2020 11:44 12:05:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable Genset is out of fuel Need to be justified 7 gal. of fuel added and the portable genset INC399136 HDS325 SAUFI Sud-Est Ericsson 2G C Talkpool 6/29/2020 20:10 6/30/2020 11:56 15:46:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Portable Genset is out of fuel Need to be justified 20 gal. of fuel added and the portable genset INC398689 HGA043 PRINCEAU_L 'AZILE Nippes Ericsson 2G+3G D Talkpool 6/29/2020 10:22 6/30/2020 14:40 28:18:00 4:00:00 Not Compliant Power Generator failure (Indeterminate) Indeterminate Need to be justified Genset has been restarted after rescue performed INC397915 HDS286 METEYER Sud-Est Ericsson 2G+3G D Talkpool 6/27/2020 10:34 6/30/2020 15:35 77:01:00 4:00:00 Not Compliant Power Generator failure (High temperature) High temperature due to radiator faulty Need to be justified Radiator replaced / 1.5 gal. of coolant added and genset restarted INC399243 HDO352 GRESSIER Ouest Ericsson 3G A Talkpool 6/30/2020 9:22 6/30/2020 16:07 6:45:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifiers faulty Need to be justified Rectifiers have been replaced INC398613 HDO335 PALMA Ouest Ericsson 2G D Talkpool 6/28/2020 21:42 6/30/2020 15:47 42:05:00 4:00:00 Not Compliant RBS Generator Failure (Faulty AVR) Faulty AVR Spare AVR has been replaced INC399295 HDO364 LEOGANE_LIBERTE Ouest Ericsson 2G+3G A Talkpool 6/30/2020 12:10 6/30/2020 15:52 3:42:00 4:00:00 Compliant Power Generator failure (Radiator failure) Faulty Radiator Spare RCA and resolution details still pending from the contractor INC399468 HGA003 DELATE Ouest Ericsson 2G B Talkpool 6/30/2020 16:20 6/30/2020 16:52 0:32:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK Site back on air without intervention INC399468 HGA030 MIRAGOANE_II Nippes Ericsson 2G A Talkpool 6/30/2020 16:20 6/30/2020 16:52 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service with the main site INC399468 HGA040 CARREFOUR_MOUSSIGNAC Nippes Ericsson 2G D Talkpool 6/30/2020 16:20 6/30/2020 16:52 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service with the main site INC399468 HGA036 BANDACHITA Nippes Ericsson 2G D Talkpool 6/30/2020 16:20 6/30/2020 16:52 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service with the main site INC399468 HGA017 CHALON Nippes Ericsson 2G A Talkpool 6/30/2020 16:20 6/30/2020 16:52 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service with the main site INC397752 HDS284 TI MACHE BOBO Sud-Est Ericsson 2G D Digicel 6/27/2020 0:42 6/30/2020 18:20 89:38:00 4:00:00 Not Compliant Power Generator failure (Low oil Pressure) Low oil Pressure due to front seal Need to be justified 1.5 gal. of oil added and genset restarted INC399573 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/30/2020 16:02 6/30/2020 18:45 2:43:00 4:00:00 Compliant Power Generator failure (Indeterminate) Indeterminate OK RCA and resolution details still pending from the contractor INC399031 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/29/2020 19:10 6/30/2020 7:26 12:16:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC318 Cascaded Recovered with main site. INC399089 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/30/2020 1:34 6/30/2020 8:02 6:28:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Backup Genset out of fuel OK 5 gallons fuel added in the portable genset INC399089 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 1:34 6/30/2020 8:02 6:28:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDN245 Cascaded Recovered with main site. INC399031 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/29/2020 19:10 6/30/2020 9:01 13:51:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC399013 HDC336 MADAME CY Centre Ericsson 2G D Talkpool 6/29/2020 17:31 6/30/2020 9:04 15:33:00 4:00:00 Not Compliant Transmission Transmission (RAU failure) Solar system failed OK Site Back up with the sunrise INC399322 HDC231 NARANG Centre Ericsson 2G D Talkpool 6/30/2020 7:06 6/30/2020 9:40 2:34:00 4:00:00 Compliant Power Generator failure (Low oil Pressure) Low oil pressure Need to be justified 1 gal oil added and restart INC398567 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/29/2020 20:52 6/30/2020 9:41 12:49:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC398499 HDC332 TI FOND Centre Ericsson 2G D Talkpool 6/29/2020 21:24 6/30/2020 9:18 11:54:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC399209 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/30/2020 5:34 6/30/2020 9:55 4:21:00 4:00:00 Not Compliant Dependent Affected by the power issue at the main site Affected by HDC033 OK Recovered with main site. INC399224 HDO347 ZORANJE Ouest Ericsson 2G D Talkpool 6/30/2020 7:46 6/30/2020 10:26 2:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO350 OK Recovered with main site. INC399224 HDO436 MICHAUD Ouest Ericsson 2G D Talkpool 6/30/2020 7:46 6/30/2020 10:26 2:40:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO350 OK Recovered with main site. INC397441 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/29/2020 17:13 6/30/2020 10:58 17:45:00 4:00:00 Not Compliant Power Power Failure (Solar System failure) Solar system failed OK Site Back up with the sunrise INC399239 HDC150 ANSE_ROUGE Artibonite Ericsson 2G+3G C Talkpool 6/30/2020 9:06 6/30/2020 11:01 1:55:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC398747 HAIDN030 RUE_ FLAUBERT Nord ZTE 2G+3G+LTE A O&M_Fuel 6/29/2020 8:27 6/30/2020 12:01 27:34:00 4:00:00 Not Compliant Fuel Generator failure (Fuel issue) Fuel tank empty Fuel Delivery Delay Fuel add by team INC398747 HAIDN031 RUE CERAMIQUE Nord ZTE 2G+3G+LTE B O&M_Fuel 6/29/2020 14:36 6/30/2020 12:01 21:25:00 4:00:00 Not Compliant Dependent Affected by the fuel issue at the main site Affected by HAIDN030 OK Recovered with main site. INC399263 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399263 HDO442 CASSIS Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399263 HDO317 TROU_CAIMAN Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399263 HDO349 DURAND Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399263 HDO316 THOMAZEAU Ouest Ericsson 2G B Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399263 HDO443 COTTIN BADIGUE Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399263 HDO333 PONT_JANVIER Ouest Ericsson 2G D Talkpool 6/30/2020 10:29 6/30/2020 13:22 2:53:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDO537 OK Recovered with main site. INC399279 HDC239 BAS- DE- SAULT Artibonite Ericsson 2G D Talkpool 6/30/2020 11:30 6/30/2020 14:01 2:31:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC399418 HDC222 GASON_PA_CHITA Centre Ericsson 2G D Talkpool 6/30/2020 14:00 6/30/2020 14:41 0:41:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC399388 HDC340 PALOITTE Centre Ericsson 2G D Talkpool 6/30/2020 12:50 6/30/2020 15:40 2:50:00 4:00:00 Compliant Transmission Transmission (RAU failure) RAU Faulty Spare Team replaced the RAU INC399432 HDN121 AUBERT Nord-Ouest Ericsson 2G D Talkpool 6/30/2020 14:46 6/30/2020 16:24 1:38:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC398142 HDN289 SAVANNE AU LAIT Nord-Est Ericsson 2G D Talkpool 6/27/2020 20:22 6/30/2020 16:40 68:18:00 4:00:00 Not Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC399414 HDC154 SAVANNE_LONGUE Artibonite Ericsson 2G D Talkpool 6/30/2020 13:46 6/30/2020 16:51 3:05:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK Alarm cleared by itself INC399443 HDC212 DOMOND Centre Ericsson 2G D Talkpool 6/30/2020 15:19 6/30/2020 16:55 1:36:00 4:00:00 Compliant Power Power Failure (Indeterminate) Indeterminate OK RCA and resolution are expected from team INC399520 HDO337 DROUILLARD Ouest Ericsson 2G D Talkpool 6/30/2020 14:30 6/30/2020 17:34 3:04:00 4:00:00 Compliant Transmission Transmission (Indeterminate) Indeterminate OK RCA and resolution are expected from team Cells Up Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Date/time up Duration SLA Service Level Agreement Fault Type Problem Summary Root Cause Reason of non-compliant Comments INC399088 HDS228 ST_LOUIS_DU_SUD Sud Ericsson 2G A Talkpool 6/30/2020 0:10 6/30/2020 8:40 8:30:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) Faulty RUS01B3 Spare RUS01B3 has been replaced INC398987 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/29/2020 5:40 6/30/2020 12:48 31:08:00 4:00:00 Not Compliant RBS RBS Fault (DUG Failure) Faulty DUG Spare DUG has been replaced INC399179 HDS015 LA_VOUTE Sud-Est Ericsson 2G D Talkpool 6/29/2020 23:46 6/30/2020 13:30 13:44:00 4:00:00 Not Compliant RBS RBS Fault (Indeterminate) Inverter shut down in the HPU Need to be justified RCA and resolution details still pending from the contractor INC399243 HDO352 GRESSIER Ouest Ericsson 2G A Talkpool 6/30/2020 9:22 6/30/2020 16:07 6:45:00 4:00:00 Not Compliant RBS RBS Fault (Rectifier failure) Rectifiers faulty Need to be justified Rectifiers have been replaced INC399468 HDS247 LOMOND Nippes Ericsson 2G D Talkpool 6/30/2020 16:20 6/30/2020 16:52 0:32:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HGA003 Cascaded Site is back in service with the main site INC399509 HDS242 BOUDARY Sud Ericsson 2G A Talkpool 6/30/2020 13:50 6/30/2020 16:58 3:08:00 4:00:00 Compliant Power Generator failure (Indeterminate) No alarm displayed due to starter battery faulty OK Genset restarted with another battery INC399060 HDC268 DESARMES Artibonite Ericsson 2G A Talkpool 6/29/2020 23:05 6/30/2020 10:00 10:55:00 4:00:00 Not Compliant Transmission Transmission (E1 Cable issue) E1 cable issue Need to be justified E1 has been fixed INC399185 HDN215 ST_RAPHAEL Nord Ericsson 2G B Talkpool 6/30/2020 1:01 6/30/2020 10:05 9:04:00 4:00:00 Not Compliant Transmission Transmission (E1 Cable issue) E1 cable issue Need to be justified E1 has been fixed INC398705 HDO462 FOND-BAPTISTE Ouest Ericsson 2G D Talkpool 6/29/2020 3:38 6/30/2020 12:05 32:27:00 4:00:00 Not Compliant RBS RBS Fault (RUS failure) RUS01B3 Faulty Spare RUS01B3 has been replaced INC399512 HDC285 GRANDE_SALINE_COW Artibonite Ericsson 2G D Talkpool 6/30/2020 13:58 6/30/2020 15:20 1:22:00 4:00:00 Compliant RBS RBS Fault (Indeterminate) Indeterminate OK Back on air without intervention INC399432 HDN110 HOTEL_KAF Nord-Ouest Ericsson 2G A Talkpool 6/30/2020 14:46 6/30/2020 16:24 1:38:00 4:00:00 Compliant Dependent Affected by the power issue at the main site Affected by HDN121. Cascaded Back on air with the main site Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel? Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: FF40B02972B44C8EB45C28CAF668684B[83196046].png Type: image/png Size: 4081 bytes Desc: FF40B02972B44C8EB45C28CAF668684B[83196046].png URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: DB3F924473EC4255A12D3C8B6888EFF5.png Type: image/png Size: 132 bytes Desc: DB3F924473EC4255A12D3C8B6888EFF5.png URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 18:32:04 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 00:32:04 +0000 Subject: [Rantt] NOC hourly report at 08:00 PM Message-ID: Hello All, Received the NOC hourly report done at 08:00 PM. Sites off air by Class Class A B C D Total Total 5 5 4 14 28 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 20 4 3 0 22 ZTE 1 1 0 0 1 Huawei 5 5 5 1 5 Network 26 10 8 1 28 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 24 0 0 2 2 28 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 215:54:43 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 839:05:43 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 297:26:43 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 240:52:43 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 198:40:43 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 175:08:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 131:30:43 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 85:36:43 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 80:13:43 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 72:30:43 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 49:48:43 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 41:28:43 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 20:20:43 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399213 HDN294 BOIS_D_HOMME Nord Ericsson 2G D Talkpool 6/30/2020 6:06 14:24:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 14:16:43 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 5:28:43 Power Generator failure (Indeterminate) Team is waiting for access INC399452 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/30/2020 15:44 4:46:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399481 HDO104 DELMAS_24 Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 17:11 3:19:43 Power Generator failure (Indeterminate) Portable genset is out of fuel, ETR expired. New ETA 8:40PM INC399610 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/30/2020 17:37 2:53:43 Power Generator failure (Indeterminate) Heavy rains in the region. The team will reach the site at 8:30 PM INC399352 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/30/2020 18:29 2:01:43 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 18:37 1:53:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399386 HDO149 RUE_DU_CENTRE Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 19:17 1:13:43 Power Generator failure (Oil sensor failure) Oil sensor faulty, need to be replaced, ETR not yet available. INC399641 HDO124 THOMASSIN_32 Port-au-Prince Huawei 2G+3G+LTE+TDD A Talkpool 6/30/2020 19:21 1:09:43 Power Generator failure (Indeterminate) Team is informed , ETA 9:20PM INC399645 HAIDO259 FLEURIO_MARASSA Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 19:37 0:53:43 Power Generator failure (Indeterminate) Team is informed , ETA9:15PM INC399707 HDC318 ROY_CANNOT Centre Ericsson 2G D Talkpool 6/30/2020 19:38 0:52:43 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399707 HDC346 LOBELVY Centre Ericsson 2G D Talkpool 6/30/2020 19:38 0:52:43 Dependent Affected by the power issue at the main site Affected by HDC318 INC399648 HDN245 BAS_LIMBE Nord Ericsson 2G+3G B Talkpool 6/30/2020 19:38 0:52:43 Power Generator failure (Indeterminate) Team is aware, ETA to be provided. INC399648 HDN282 NAN MONBEM Nord Ericsson 2G D Talkpool 6/30/2020 19:38 0:52:43 Dependent Affected by the power issue at the main site Affected by HDN245 Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update June 30th INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update June 30th INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update June 30th INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update June 30th INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update June 30th INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 19:17:10 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 01:17:10 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (9:00 PM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 9:00 PM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 551:02:05 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 427:50:05 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 301:53:05 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 178:52:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 134:54:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 133:26:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 107:16:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 106:52:05 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397555 HDC267 VERRETTES Artibonite Ericsson 3G A Talkpool 6/26/2020 17:00 100:16:05 RBS RBS Fault (RUS failure) RUS01B5 faulty, need to be replaced, ETR to be provided INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 73:16:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC399634 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 2G B Talkpool 6/28/2020 18:42 50:34:05 Power Generator failure (Indeterminate) Team cannot reach site due heavy rain in the region, more update will be shared once available. INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 46:40:05 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 35:14:05 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 21:06:05 RBS RBS Fault (RRUS Failure) Faulty RRUS needed to be replaced. Spare not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 8:16:05 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399638 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/30/2020 20:30 0:46:05 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA will be shared soon Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 20:24:34 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 02:24:34 +0000 Subject: [Rantt] NOC hourly report at 10:00 PM Message-ID: Hello All, Received the NOC hourly report done at 10:00 PM. Sites off air by Class Class A B C D Total Total 4 4 6 15 29 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 18 4 4 0 21 ZTE 6 5 2 0 6 Huawei 2 2 2 0 2 Network 26 11 8 0 29 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 21 0 0 3 5 29 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 840:57:42 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 299:18:42 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 242:44:42 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 217:46:42 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 200:32:42 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 177:00:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 133:22:42 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 87:28:42 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 82:05:42 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 51:40:42 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 43:20:42 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 22:12:42 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 16:08:42 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 7:20:42 Power Generator failure (Indeterminate) Team is working on the site INC399610 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/30/2020 17:37 4:45:42 Power Generator failure (Indeterminate) Heavy rains in the region. The team will reach the site at 8:30 PM INC399352 HDS315 NAN MAGRE Sud-Est Ericsson 2G D Talkpool 6/30/2020 18:29 3:53:42 Power Power Failure (Solar System failure) Site will be back up once solar energy back to the normal INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 3:01:42 Power Generator failure (Indeterminate) Team can not reach the site at night because the Site is located in red zone.They will reach the site 7/01/2020, ETA 7:00AM INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 2:52:42 Transmission Transmission (Indeterminate) Team has been dispatched. ETA 12:00 AM INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 2:40:42 Power Generator failure (Indeterminate) Team is working on site. INC3996538 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C Talkpool 6/30/2020 20:31 1:51:42 Power Generator failure (Indeterminate) Team is waiting for access INC3996538 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B Talkpool 6/30/2020 20:31 1:51:42 Dependent Affected by the power issue at the main site Affected by HDS205 INC3996538 HAIDS141 BERRA Sud ZTE 2G+3G C Talkpool 6/30/2020 20:31 1:51:42 Dependent Affected by the power issue at the main site Affected by HDS205 INC399659 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 20:33 1:49:42 Power Generator failure (Indeterminate) Team can not reach the site at night because the Site is located in red zone.They will reach the site 7/01/2020, ETA 7:00AM INC399225 COW075 HAVEN_COW Ouest Ericsson 2G D Talkpool 6/30/2020 20:40 1:42:42 Power Generator Failure (Alternator Failure) AC Alternator Faulty. Follow up is ongoing INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 0:48:42 Power Generator failure (Indeterminate) Team is aware, ETA to be provided. INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 0:48:42 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 0:48:42 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 0:48:42 Dependent Affected by the power issue at the main site Affected by HDC300 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 0:48:42 Power Generator failure (Indeterminate) Team is aware, ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Sasoun.Deronis at digicelgroup.com Tue Jun 30 22:16:21 2020 From: Sasoun.Deronis at digicelgroup.com (Sasoun Deronis) Date: Wed, 1 Jul 2020 04:16:21 +0000 Subject: [Rantt] NOC hourly report at 12:00 AM Message-ID: Hello All, Received the NOC hourly report done at 12:00 AM. Sites off air by Class Class A B C D Total Total 7 7 6 17 37 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 22 6 5 0 26 ZTE 6 5 2 0 6 Huawei 5 5 5 0 5 Network 33 16 12 0 37 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 25 1 0 4 7 37 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 842:50:02 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 301:11:02 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 244:37:02 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 219:39:02 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 202:25:02 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 178:53:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Digicel 6/25/2020 6:22 137:53:02 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 135:15:02 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 89:21:02 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 83:58:02 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 53:33:02 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 45:13:02 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 24:05:02 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 18:01:02 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 9:13:02 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399610 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/30/2020 17:37 6:38:02 Power Generator failure (Indeterminate) Heavy rains in the region. The team will reach the site at 8:30 PM INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 4:54:02 Power Generator failure (Indeterminate) Team cannot reach the site at night because the Site is located in red zone. They will reach the site 7/01/2020, ETA 7:00AM INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 4:45:02 Transmission Transmission (Indeterminate) Team has been dispatched. ETA 12:19 AM INC399734 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 19:30 4:45:02 Transmission Transmission (Indeterminate) Team has been dispatched. ETA 03:20 AM INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 4:33:02 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399658 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 3:44:02 Fuel Generator failure (Fuel issue) Fuel team is informed 6/30/2020 11:27. ETR to be provided by them INC399658 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B O&M FUEL 6/30/2020 20:31 3:44:02 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399658 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 3:44:02 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399659 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 20:33 3:42:02 Power Generator failure (Indeterminate) Team cannot reach the site at night because the Site is located in red zone. They will reach the site 7/01/2020, ETA 7:00AM INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 2:41:02 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 2:41:02 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 2:41:02 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 2:41:02 Dependent Affected by the power issue at the main site Affected by HDC300 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 2:41:02 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399728 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/30/2020 22:15 2:00:02 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:40AM. INC399452 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 1:54:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 1:54:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 1:54:02 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399719 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A Talkpool 6/30/2020 23:02 1:13:02 Power Generator failure (Indeterminate) Team is aware, ETA 12:20AM. INC399719 HAIDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/30/2020 23:02 1:13:02 Dependent Affected by the power issue at the main site Affected by HDC005 INC399719 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/30/2020 23:02 1:13:02 Dependent Affected by the power issue at the main site Affected by HDC005 INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/30/2020 23:04 1:11:02 Power Power Failure (Indeterminate) Another power team will reach site. ETA to be provided. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security Next Update July 1st INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL Next Update July 1st INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security Next Update July 1st INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security Next Update July 1st INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security Next Update July 1st INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 22:19:14 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 04:19:14 +0000 Subject: [Rantt] Partially_Down_Sites_REPORT in the network (12:00 AM) Message-ID: Dear All, Please receive below the report about the partially down sites in the network for 12:00 AM. Cells-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC391206 HDO314 CAZALE Ouest Ericsson 2G C Digicel 6/7/2020 22:14 554:04:46 RBS RBS Fault (Indeterminate) HPU can't supply 2601 Cabinet , Swapping needed, Follow up is ongoing by Digicel Ran team INC390753 HGA026 MACHOKET Nippes Ericsson 2G A Digicel 6/13/2020 1:26 430:52:46 RBS RBS Fault (Indeterminate) Tx team has been informed. Next update will be shared as soon as possible INC394758 HDN123 HAUT_PITON Nord-Ouest Ericsson 2G A Talkpool 6/18/2020 7:23 304:55:46 RBS RBS Fault (Feeder CableFailure) Faulty feeder cable, spare need to be replaced. ETR to be provided. INC395838 HDN287 PHILLIBERT Nord-Est Ericsson 2G D Talkpool 6/23/2020 10:24 181:54:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G B Digicel 6/25/2020 6:22 137:56:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC393415 HDS200 VIEUX_BOURG_DAQUIN Sud Ericsson 2G A Digicel 6/25/2020 7:50 136:28:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC397290 HDN292 DUMAS Nord-Est Ericsson 2G D Talkpool 6/26/2020 10:00 110:18:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC397300 HDN178 BAIE DE HENNE_JASMIN Nord-Ouest Ericsson 2G D Talkpool 6/26/2020 10:24 109:54:46 Power Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC387691 HDS303 MARIGOT Sud-Est Ericsson 2G B Digicel 6/27/2020 20:00 76:18:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR will be shared once available. INC398617 HDC287 SAVANNE_CARREE Artibonite Ericsson 2G 2G Talkpool 6/28/2020 22:36 49:42:46 RBS RBS Fault (DTRU failure) Faulty DTRU. Spare part not yet available INC398769 HDO392 BOUGNOTTE_LEOGANE Ouest Ericsson 2G C Digicel 6/29/2020 10:02 38:16:46 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC399078 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 0:10 24:08:46 RBS RBS Fault (RRUS Failure) Faulty RRUS needed to be replaced. Spare not yet available INC399406 HGA014 AZILE Nippes Ericsson 2G A Talkpool 6/30/2020 13:00 11:18:46 RBS RBS Fault (DUG Failure) Faulty DUG needed to be replaced. Spare not yet available INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 4:48:46 RBS RBS Fault (Indeterminate) Team is working on the site INC399638 HDS220 COTE_DE_FER Sud-Est Ericsson 2G C Talkpool 6/30/2020 20:30 3:48:46 RBS RBS Fault (Indeterminate) Team has been dispatched. ETA 2:00 AM INC399730 HDC314 JEANNET Artibonite Ericsson 2G D Talkpool 6/30/2020 22:21 1:57:46 Power Failure (Solar System failure) Low voltage on the solar system. Sectors will get back once the solar batteries are fully charged INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 2G A Talkpool 6/30/2020 23:04 1:14:46 Power Power Failure (Indeterminate) Another power team will reach site. ETA to be provided. Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [Description: Description: Email-Signature-Lion] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 13163 bytes Desc: image001.jpg URL: From Haiti.Noc at digicelgroup.com Tue Jun 30 23:38:46 2020 From: Haiti.Noc at digicelgroup.com (Haiti Noc) Date: Wed, 1 Jul 2020 05:38:46 +0000 Subject: [Rantt] NOC hourly report at 1:00 AM Message-ID: Hello All, Received the NOC hourly report done at 1:00 AM. Sites off air by Class Class A B C D Total Total 7 8 7 17 39 Sites off air by Technology Vendor 2G 3G LTE TDD Total Ericsson 21 7 7 0 27 ZTE 7 6 2 0 7 Huawei 5 5 5 0 5 Network 33 18 14 0 39 Sites off air by Reason Reason Power Fuel Fiber RAN Attached Total Total 26 2 0 4 7 39 Ticket# Site_ID Site_Name Department Vendor Technology Class Assigned Group Date/time down Duration Fault Type Problem Summary Comments INC382098 HDO286 THEATRE NATIONAL Port-au-Prince Huawei 2G+3G+LTE A Digicel 5/26/2020 21:25 844:12:38 Power Generator failure (Indeterminate) Site is out of fuel confirmed by the guardian. Power team will assist fuel team once security clearance is okay. INC393539 HDN260 PREVAL Nord Ericsson 3G B Digicel 6/18/2020 11:04 302:33:38 RBS RBS Fault (Software Issue) 3G down due to license issue ,Concern follow up is ongoing by them INC394627 HDO137 DELMAS_2 Port-au-Prince Ericsson 2G+3G+LTE B Digicel 6/20/2020 19:38 245:59:38 Power Generator failure (Indeterminate) Site repetitively sabotaged: Site expect to be recovered by EDH. INC395050 HDS256 CARREFOUR_VERNO_AQUIN Sud Ericsson 3G B Digicel 6/21/2020 20:36 221:01:38 RBS RBS Fault (RBS Software failure) License issue , concerned team has been informed INC395176 HDO363 TI GOAVE Ouest Ericsson 2G D Digicel 6/22/2020 13:50 203:47:38 Power Generator failure (Indeterminate) DC converter faulty, follow up is ongoing. INC395923 HDN126 AUX_BORGNES Nord-Ouest Ericsson 2G C Digicel 6/23/2020 13:22 180:15:38 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC396763 HDS009 CYVADIER Sud-Est Ericsson 2G+3G B Digicel 6/25/2020 6:22 139:15:38 Power Power Failure (DC Converter Failure) DC converters inside the HPU are faulty. Spare requested. ETR Not yet available INC396904 HDN114 AUX PALMISTES Nord-Ouest Ericsson 2G D Talkpool 6/25/2020 9:00 136:37:38 Power Power Failure (Solar System failure) Solar system failed and batteries faulty. INC397778 HDC321 FOND_CHEVAL Centre Ericsson 2G D Talkpool 6/27/2020 6:54 90:43:38 Power Generator Failure (Engine broken) Engine broken. Waiting for genset approval. INC391030 HDN136 MARE_ROUGE Nord-Ouest Ericsson 2G D Digicel 6/27/2020 12:17 85:20:38 Power Generator failure (Indeterminate) Access is Blocked by owner due to payment issue. Concern team is aware, next update to be share once available. INC398558 HDC247 COUPE_A_LINDE Artibonite Ericsson 2G D Talkpool 6/28/2020 18:42 54:55:38 Power Generator failure (Indeterminate) The genset caught fire. More update will be sent once available for confirmation INC398624 HDS261 DAVY Sud Ericsson 2G D Talkpool 6/29/2020 3:02 46:35:38 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399183 HDS016 LOCADIE Sud-Est Ericsson 2G C Talkpool 6/30/2020 0:10 25:27:38 Power Generator Failure (Engine Knocking ) Engine knocking. Follow up is ongoing. ETR not provided yet. INC399312 HDC283 HAUTE_FEUILLES Artibonite Ericsson 2G D Talkpool 6/30/2020 6:14 19:23:38 Power Power Failure (Indeterminate) Engine blocked, radiator is faulty an assessment will be sent soon INC399535 HAIDS254 TAUREAU Sud ZTE 2G+3G C Talkpool 6/30/2020 15:02 10:35:38 Power Generator Failure (Faulty AVR) Faulty AVR and Dynamo. Spare for AVR not yet available. INC399610 HGA111 JEAN_BELLUNE Grande-Anse Ericsson 2G C Talkpool 6/30/2020 17:37 8:00:38 Power Generator failure (Indeterminate) Heavy rains in the region. The team will reach the site at 8:30 PM INC399643 HAIDO527 TIBOIS_DECAYETTE Port-au-Prince ZTE 2G+3G+LTE A Talkpool 6/30/2020 19:21 6:16:38 Power Generator failure (Indeterminate) Team can not reach the site at night because the Site is located in red zone.They will reach the site 7/01/2020, ETA 7:00AM INC399646 HGA017 CHALON Nippes Ericsson 3G A Talkpool 6/30/2020 19:30 6:07:38 Transmission Transmission (Indeterminate) Team is workong on the site INC399651 HAIDN315 MONTOLON Nord ZTE 2G D Talkpool 6/30/2020 19:42 5:55:38 Power Generator failure (Indeterminate) Faulty PC board, another one has been requested. More update will be share once available. INC399658 HAIDS205 MORNE_MOMBIN Sud ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 5:06:38 Fuel Generator failure (Fuel issue) Fuel team is informed 6/30/2020 11:27. ETR to be provided by them INC399658 HAIDS229 CAVAILLON Sud ZTE 2G+3G+LTE B O&M FUEL 6/30/2020 20:31 5:06:38 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399658 HAIDS141 BERRA Sud ZTE 2G+3G C O&M FUEL 6/30/2020 20:31 5:06:38 Dependent Affected by Fuel issue at the main site Affected by HDS205 INC399659 HDO585 RLLE_DECOUVERTE_MARTISSANT2A_COW Port-au-Prince Huawei 2G+3G+LTE A Talkpool 6/30/2020 20:33 5:04:38 Power Generator failure (Indeterminate) Team can not reach the site at night because the Site is located in red zone.They will reach the site 7/01/2020, ETA 7:00AM INC399722 HDC300 NIEL Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 4:03:38 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399722 HDC329 BOIS CARRE Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 4:03:38 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC326 GRANDE RAK Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 4:03:38 Dependent Affected by the power issue at the main site Affected by HDC300 INC399722 HDC305 GILBERT Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 4:03:38 Dependent Affected by the power issue at the main site Affected by HDC300 INC399724 HDC248 HATTE_GRAMMOND Artibonite Ericsson 2G D Talkpool 6/30/2020 21:34 4:03:38 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:00AM. INC399728 HDC325 POSTE_PIERROT Artibonite Ericsson 2G D Talkpool 6/30/2020 22:15 3:22:38 Power Generator failure (Indeterminate) Unsafe area, team will reach site 7/1/2020 at 8:40AM. INC399452 HDC299 MAROUGE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 3:16:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399629 HDC324 GROS_PIERRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 3:16:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged INC399656 HDC334 BAS-SELP?TRE Centre Ericsson 2G D Talkpool 6/30/2020 22:21 3:16:38 Power Power Failure (Solar System failure) Low voltage on the solar system. Site will get back once the solar batteries are fully charged. INC399734 HDO377 NAN_COLLINE Ouest Ericsson 3G A Talkpool 6/30/2020 22:42 2:55:38 Transmission Transmission (Indeterminate) Team has been dispatched. ETA 03:20 AM INC399719 HAIDC005 SAINT_MARC Artibonite Huawei 2G+3G+LTE A O&M_Fuel 6/30/2020 23:02 2:35:38 Fuel Generator failure (Fuel issue) Fuel team has been informed since 7/1/2020 at 12:28AM. ETR to be provided. INC399719 HAIDC016 RUE_CHAVANNES Artibonite Huawei 2G+3G+LTE B Talkpool 6/30/2020 23:02 2:35:38 Dependent Affected by the power issue at the main site Affected by HDC005 INC399719 HDC006 PORTAIL_GUEPE Artibonite Huawei 2G+3G+LTE B Talkpool 6/30/2020 23:02 2:35:38 Dependent Affected by the power issue at the main site Affected by HDC005 INC399633 HDC265 BARRIERE_CASTERA Artibonite Ericsson 3G A Talkpool 6/30/2020 23:04 2:33:38 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC399746 HDN207 OUANAMINTHE_TOWN Nord-Est Ericsson 3G+LTE B Talkpool 6/30/2020 23:54 1:43:38 Power Power Failure (Indeterminate) Talkpool does not manage team to reach the site. INC399744 HAIGA138 KFOU_DEZOMO_DAME MARIE Grande-Anse ZTE 2G+3G C Talkpool 7/1/2020 0:02 1:35:38 Power Generator failure (Indeterminate) Site suspected out of fuel. Pictures will be added for confirmation. Sites Temporary Halted site due to not able to resolve issue Sites-out of service Ticket# Site_ID Site_Name Department Vendor Technology Class Date/time down Fault Type Problem Summary Assigned Group Expected Resolution Time INC263407 HAIDO503 RUE_TIREMAS Port-au-Prince Ericsson 2G+3G B 16-Sep-19 Security_Access Site was completely sabotaged: DG, batteries and cables stolen. However due to security issue, work assessment cannot be done for eventual site's reconstruction. Situation is being monitored with Reconnaissance support Security No ETR yet INC336469 HDO106 MAGASIN_LAKAY Port-au-Prince Huawei 2G+3G+LTE B 15-Feb-20 Security_Access Access blocked due to security issue. Acquisition still cannot reach owner out, hence the plan to get the key of the building from the owner is still pending. Security No ETR yet INC338777 HDO221 4_AVE_BOLOSSE Port-au-Prince Ericsson 2G+3G B 20-Feb-20 Security_Access Access issue sorted out. Huawei installation is ongoing. ETR not yet available Huawei No ETR yet INC345624 HGA045 MORNE FEVRE Nippes ZTE 2G+3G B 7-Mar-20 Security_Access Access issue sorted out. Escalated to talkpool . ETR not yet available Talkpool No ETR yet INC369781 HAIGA146 JEREMIE Grande-Anse Ericsson 2G+3G C 30-Apr-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC373673 HDS199 CHERETTE Sud Ericsson 2G D 9-May-20 Security_Access To be included with Fuel department for Special Operation Security No ETR yet INC376862 HDO578 RUE_DEESSE_IMP_JOB Port-au-Prince Ericsson 2G D 15-May-20 Security_Access Access issue sorted out. Escalated to fuel . ETR not yet available O&M FUEL No ETR yet INC371981 HDO556 FORT_MERCREDI_RTE_DES_DALLES Port-au-Prince ZTE 2G+3G C 5-May-20 Security_Access Gang fight is blocking the access to the area, high risk, not advised to send Technicians or fuel Security No ETR yet INC379925 HDO607 MARTISSANT_1 Port-au-Prince Huawei 2G+3G+LTE A 22-May-20 Security_Access Team managed to reach the site with GM support. Site is out of fuel. Escalated to fuel team while reconnaissance still looking at the shooting situation in the area. Security No ETR yet INC386662 HDO617 HASCO Port-au-Prince Huawei 2G+3G+LTE B 5-Jun-20 Security_Access Repeated high Fuel Theft Security No ETR yet INC387502 HDO211 RUE_DES_FRONTS_FORTS Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Access blocked by the bandits, Security team is informed Security No ETR yet INC387502 HDO683 BEL AIR Port-au-Prince Huawei 2G+3G+LTE B 6-Jun-20 Security_Access Affected due to Access blocked by the bandits at the main site HDO211, Security team is informed Security No ETR yet INC390129 HAIGA064 LATOBOLIER Grande-Anse ZTE 2G+3G C 11-Jun-20 Security_Access Site is halted due constant theft. Security to investigate Security No ETR yet INC390300 HDO546 CHARLES_BELAIR_DELMAS33 Port-au-Prince Huawei 2G+3G+LTE A 12-Jun-20 Acquisition Access is blocked by owner due to payment issue Acquisition No ETR yet INC394382 HDO636 MARIANI_15_RUE_RIGAUD Port-au-Prince ZTE 2G+3G B 20-Jun-20 Digicel Fuel issue. But, the access is blocked by local population asking Digicel to repair the access road. Digicel No ETR yet Yours faithfully, Noc Team NETWORK OPERATION CENTER Unigestion Holding S.A, Digicel(tm) Haiti +(509) 3700-7600 | Email : haiti.noc at digicelgroup.com # 151, Angle Ave. Jean Paul II & Imp. Duverger Port-au-Prince, HAITI | P.O Box. 15516 [MyDigi-Signature] ________________________________ Notice of Confidentiality: The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorized to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it from your system. -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: image001.jpg Type: image/jpeg Size: 10377 bytes Desc: image001.jpg URL: